Candice Harrell

2 months ago

Called on a Saturday, and Tim was here within an hour. He did excellent work at a fair price, my equally as important, he had a very friendly and professional demeanor. He even answered plumbing questions for me that had nothing to do with the job he was here for.Though plumbing issues are never good, my experience with Benjamin Franklin was. And Tim was great!

MaryBeth Schmitt

5 months ago

Our entire experience with Benjamin Franklin was amazing. Fast, responsive, easy to communicate with. Dave was incredibly professional, knowledgeable, and efficient. When the problem/repair was different than originally quoted, he revised the statement which saved me money! Highly recommend!

Jason Labrador

2 years ago

This is for the South Branch but Andy was amazing. Very friendly and thorough. He was very meticulous about digging cleanly and putting back the soil. The price was reasonable and we switched it when we found the real reason for the leak. This was frankly the only plumber I could find within two days without having to charge for emergency calls or whatever. Granted, the call (to have them visit) cost itself is a little expensive but I really lucked out with getting andy. Very friendly, honest, and professional. Highly recommend.

The Rogue Tomato

4 months ago

Great guy, very knowledgeable and friendly. Did a great job installing our water softener. Instructed us on the amount of salt to use (I wouldn't have known). If I have any plumbing needs again, Franklin will be the place I call.

Patrick Lugo

3 months ago

Horrible experience. Waste of money but even worst a waste of my time. To start…I was charged $99 for a plumber to come out and diagnose the problem. The plumber arrived on time. (That’s good) Then proceeds to call me within minutes of his arrival to say he couldn’t find where the issue lied but that there was an issue. So then he immediately jumped right into pricing, as if he already knew from the beginning what he was going to charge me. Up until this point he literally turned on two faucets (5 minutes worth of work). Then he says he will call me back after I suggested he contact the shop next to me to see if they had any issues. So then he called me back and told me that for him to continue to do work it will cost me $528 more dollars to tell me if there was a problem. So now up to this point nothing has been diagnosed and I have nothing to go off of but he now wants to charge me more to tell me if there really is a problem. I was shocked. I questioned what was the original $99 for if not to diagnose the problem. No good clear response. So then I questioned what was the $528 was for he said to move the ceiling tiles. (Btw it was to move 2 ceiling tiles…5-7 minutes worth of work). So now I said will that help diagnose the issue and he says “maybe maybe not”. So not I am thinking $700 in and I still may not have a diagnosis of the problem. Through the next 5 minutes of a conversation I could not ascertain what I was paying for and what I would get out of it. So here I am thinking this could be a black hole of cost not because he refused to commit to delivering anything. Mind you I am happy to pay for services if I know what I am getting out of it. He refused to answer me directly and then started to blame his boss for providing the two line item charges and how this was not his company. I was appalled about how little he cared about how my small business would be effected. This is not a place for me.

P Trisnadi

2 months ago

Tim was very respectful and informative. He fixed our outdoor faucet in just a few minutes. And the whole company was very responsive and communicated with us in a timely manner. Thank you!

Karen McMurry

a month ago

Donovan was a great plumber who completed the toilet installation very well. He was personable and congenial. I appreciated how he answered all my questions, and completed the service cleaning up nicely after he finished. He was very helpful, and I will be calling Benjamin Franklin Plumbing again if needed because they scheduled me very quickly, and took care of my plumbing problem rapidly.

Chris Walton

3 weeks ago

Great service. Water heater died and same morning I called someone was out to review situation. 1st thing the following morning the team showed up with the new system and replaced. Total down time less than 1.5 days from when it went out to when we had hot water again. On time and completed as proposed at fair price. would use them again!

Inga Sybille Bergel

a month ago

Ryan came out on a weekend and was amazing. He diagnosed a leak which was fair complicated and required him cutting a patch out of a ceiling. He was enthusiastic about helping several different ways to diagnose a non obvious leak. After ruling out a few obvious sources, Ryan was able to correctly discover and diagnose a leak other technicians entirely missed. He went above and beyond to finally give us a better idea of what was wrong. He was extremely professional, personable and easy to work with. Could not recommend Ryan more!!!

nancy marquez

3 months ago

I value the inspection service provided by Ben Franklin and Tim Peterson did it today and was outstanding. Received excellent advice as to what issues should be addressed now or later and answered my questions. Never had anyone been as thorough and knowledgeable. Thanks, Tim

Pat Obrien

2 months ago

Tim is a great tradesman who got the job done sure and quick. Plus he gave me really useful guidance on other household plumbing issues.

Michael Lewis

2 months ago

The gate valve used for the main home owner water supply shut off was stuck partially open limiting water pressure to my home. Benjamin Franklin sent a plumber within several hours. Upon describing my water pressure issue Tim quickly diagnosed the problem and provided a game plan for repair. I appreciate his attention to detail and thorough explanation of the problem and how it is resolved. My home is now getting old enough that plumbing issues or going to be more frequent so it is good to know I have a professional to trust for repairs.

Sean Mates

4 months ago

Fantastic service on a Sunday! Donovan showed up on time amd was very professional. We had a pipe burst and he fixed the issue quickly. Definitely recommend!

Russ Norberg

2 months ago

Donavan was on time, and was able to diagnosis the issue and fix the disposal. He also answered additional questions I had.
Is the work warrantied? If the disposal fails again will BF cover part or all of any future repairs?

Christine Higdon

2 months ago

Dave arrived a little early (which was great). He explained the pricing well (more expensive than we expected, but he and his partner efficiently worked on one part of the project while my husband dashed off for a replacement faucet). A few hours later, after fighting with some old parts that didn't go down easy, we were presented with a shiny new faucet and lovely running water. We are very pleased!

Keith English

2 months ago

Donavan is very personable and professional. Very thorough in his inspection of our water heater. His explanation of the job and cost were clear and easy to understand.
Thankyou Donavan.......

Mikel Brooks

9 months ago

3rd time I have used them. 1st time was great. 2nd was not so great. The tech got the work done but some of the things he did were questionable. Any way that tech is no longer with them I was told after I had asked specifically that he not be sent. Today was 3rd time and Andy was great. I knew the moment we met he was going to be a great tech. Very professional, thorough and skilled worker. Fixed my issue in good time and very satisfied with the whole experience.

Lorna Harrison

a month ago

Donovan is extremely professional & knowledgeable. He quickly & accurately resolved our plumbing issue. We highly recommend Benjamin Franklin Plumbing!

Michelle Shafer

a week ago

Annual inspection. Stayed over an hour and thoroughly inspected, making recommendations for upkeep. Very polite, knowledgeable and helpful.

C. Norman

4 months ago

Tim did an excellent job explaining the job he was going to do and the costs associated with it. Also answered some other questions I had in a very clear to understand way. Much appreciated.

Rose Carrillo

a year ago

Today A delightful young man named Manny installed a new sink, a new faucet, a new garbage disposal and corrected the plumbing underneath the kitchen sink. It is such a delight to see young people who work so diligently and professionally. He takes pride in his work, and it shows. Impressive as a person and as a tradesman.I would be remiss if I did not add the lovely lady that takes the calls and schedules. My experience with this company has always been a step above the rest. Many thanks and Blessings to you all

Mark Kurusz

3 months ago

As always, Benjamin Franklin provides superb service even when something urgent comes up. Tim was meticulous. Thank you.

G G

2 weeks ago

I think this company is actually honest. I have the annual maintenance plan; I normally do not get those things, but this company is worth it. For less than $100, it includes annual water heater flush, and annual check of all plumbing. They called me to remind me; I did not need to nag them. Same day detailed quotes. Tim took the time to explain his notes of what is recommended, even exactly what parts (features) I can purchase for them to install. It was a very pleasant experience. Not a high pressure experience at all. Finally, a plumber I do not hate, and actually like.

Kenneth Syvarth

2 weeks ago

Kitchen sink pipes broke. Donavan did an awesome job. Fixed the problem quickly and was very professional

Brett Feldman

5 months ago

Tim came out to help find the pipe that had busted. Not only was he friendly but he worked all Christmas helping similar families. Highly recommend Ben Franklin, they will go above and beyond and are very professional.

Ben Bologna

a month ago

Donovan was extremely helpful and professional! I have never been let down by Ben Franklin. Highly recommend!

Ronald Robinder

3 years ago

Great technician who provided good input at to what he was seeing and doing. Kept me well informed as the repair progressed. Company is quite busy, so took a while to get here and price was maybe a bit on the high side.

Vernon Butler

6 months ago

The technicians were both great on two different days. However, I blame myself for not asking what the cost was going to be as I will never call Benjamin Franklin again without a cost estimate. I feel that I have paid more than what the work entailed. Again I have no one to blame but myself.

Kevin Kuhn

6 months ago

Tim did a great job! He diagnosed the problem quickly and provided an estimate on site that I agreed to. He immediately got to work and resolved the issue. Very happy with my experience and the service that Tim provided.

Dr. Chad Denman

3 months ago

Great explanations, broke down the fee for the visit, and even explained what to do if this happens again. Very professional. They will be coming back out next week for maintenance, and to look at 3 other honey dos

Nicole Edwards

8 months ago

From start to finish, everyone I spoke to and worked with were very professional and provided specific details of the jobs I was needing to have done and were a much more reasonably priced, quality bid than others I had explored. They completed their work on time and were very communicative throughout the process and keeping me updated throughout the various stages of replacing my gas water heater with a tankless and installing a whole-home Brita water filtration system. The differences in both are massive and I couldn't be happier. Definitely recommend for re-hire!

Alan Schuyler

3 months ago

Donovan did a great job and I'm satisfied overall. I plan to use them again.

Steve McConkey

a week ago

Showed up on time. Was knowledgable and quoted the job in detail. Will use them when we move forward.

Mary Howell

5 months ago

Freezing temps made a new tankless water heater necessary! These guys were professional and had the work completed in just a few hours. So thankful!

Alex Morris

3 weeks ago

On time, had parts available, fixed leak and replaced disposal within one hour. Happy all around.

Robert Hayes

9 months ago

I have relied on Ben Franklin Plumbing for plumbing service for years. They are honest, reliable and remarkably qualified. Tim helped me with an exceptionally difficult repair this time. The drought caused my concrete patio to pull away from the house slab and taking my hose faucet with it! Tim was able to save the damaged copper pipe and re-establish the hose bib, better than the original. I appreciate his personable and professional service to resolve this issue. I will continue to rely on Ben Franklin Plumbing for my future needs.

Melissa Morrow

a month ago

Fred and Dave are always professional, prompt, and fair!

mike power

5 months ago

Technician arrived on time; was knowledgeable; diagnosed the problem quickly; and provided hot water for one of the showers/ tubs temporarily until completion of all work (1-6-2023)

Ford Lowcock

a year ago

I have now used the services of Benjamin Franklin Plumbing of Austin twice now and both times they were very professional. On this visit, Austin experienced an extreme deep freeze winter storm that caused my 90 year old mother's well head to freeze and caused severe broken pipes and pictured. Andy Garcia was the technicial this trip out who stayed in touch over the two day repair. His professionalism and high skill level at what he does made everything so smooth that I will not call any other plumbing service for our future needs.

Jody Jarjoura

3 weeks ago

Good job. On time. Good communication.

Maria Martin

2 weeks ago

Tim was professional and experienced. Very pleased with his work

Adele Clarke

4 months ago

Have used this company for many years, for all plumbing needs. Today was my annual whole-house inspection & water-heater flush. Dave Lambert is back, & as always is competent knowledgeable & friendly

Joan N

9 months ago

Andy was the best. We came home to a flood inside the house from the sewer line after regular business hours. We were able to reach Benjamin Franklin Plumbing for an emergency response. Their plumber, Andy, showed up quickly, found the blockage and worked into the night until the complicated problem was solved. Without the after hours response, we wouldn't have had working toilets during the night. Plus, Andy is a really knowledgeable, nice guy who kept us informed every step of the way.

Irineu Glajar

9 months ago

The extensive work on the water line into the house was impressive: timewise and working during a 100 degree day. We hope the instalation of the water pressure regulator and a water filter will be a plus for many years to come. Tim did a great job over two days of hard and patient work, was very friendly and well informed on all the issues that came up. Hope he can help us in the future, and I recommend the company to anyone from here on. Well done!!!

Betty Davis

10 months ago

Thanks, Manny for your time & prompt attention to our Plumbing mishap. You made the Rest of Our Day especially since it was Our Anniversary. Thanks, also to the Company for not Breaking the Bank in Charges. Cost Services for the Job you performed was very Reasonable. Thanks to you & Ben Franklin Plumbing for understanding in times like these; it's good to know that we're not being taken advantage of in over Pricing! Like the Old saying goes: Every Little Bit Help's!. So, from an unexpected Disaster this morning-- Robert & I are back to smiling this afternoon. Manny keep up the GREAT WORK!! I not only Appreciated your very Sharp & Professional Look; I also noted that your Arrival time was impeccable ❣️?. Mrs. Betty Davis, Boxcar Run, City 78745

Kristina Miller

5 months ago

Responsive, professional, and helped us in a pinch so we could still host Christmas at our house. Highly recommend.

Kwok-Sing Cheung

4 months ago

He did a good job except he forgot to put a porcelain cap on the screw on either side of the toilet.

Gary Owen

10 months ago

The service was exceptional. Monday morning I called Ben Franklin plumbing after noticing a water leak in our front yard. Tim Peterson was dispatched and quickly identified the problem as a tree root putting pressure on a joint in the main water supply to our house. Tim is the professional plumber you always hope to meet. Knows his stuff and takes the time to explain the issues and suggested repairs. Tim kept me updated every step of the way. Thank you so much for your superb same day service.

Diana Vammen

a year ago

I was referred to Ben Franklin by another local plumbing company and I'm so glad they did! Scheduling was easy through the online request and communication the day of appointment was great - a call 30 min before and a timely arrival. Andy quickly diagnosed the problem, explained it clearly, and wrote up a report for us to reference later. Luckily the problem wasn't a leak, so we chose to no fix it at this time. If we did, I would gladly choose Ben Franklin again.

Kristin H

a year ago

I highly recommend this company! I called and had someone come out in a half hour. Tim has been our plumber on two jobs and he was patient, helpful, and a great listener. He provided us with options based on our needs and provided excellent service and final products. We will be using Tim again for our new kitchen plumbing installation next, followed by a new water heater! We have our forever plumber!

Julie HaasScully

11 months ago

This is the second time I've had Ben Franklin out . First time was for a leak on moving day which they took care of quickly. Not a fun thing to deal with water spewing from a pipe in the wall on the day you move. Because of how they dealt with everything that day I was confident they could handle a garbage disposal install. And they did. Came when they said the would. Charged what they estimated. Called to confirm. And followed up with an emailed receipt. I'm not a fan of parting with my money, but when it's to a service provider like Ben Franklin and their employees like Tim Peterson, I'm happy to share they're quality people who do quality work. Definitely and highly recommend these folks.

Jim D

a year ago

TL;DR Summary: Extremely responsive after hours/weekend service. Tim was amazing.Water heater started leaking massively on a Sunday. Was able to shut off the water myself, and immediately started looking for a plumber that was open. I admittedly called Benjamin Franklin last out of the ~10 plumbers claiming to be 24/7 ( the name/mascot seemed silly to me ), but they were the only ones that picked up. Some of the others are just getting back to me days later.Tim arrived 15 min after I first called. Our water heater is in a difficult spot (in a tiny closet off of the garage) and he was able to quickly diagnose the leak source and identify where the problem with the drainage was. The original tank installers had installed the tank in a very lazy way, making service incredibly difficult without disassembling the plumbing around the tank, but he was able to quickly come up with really creative solutions that made it possible to service. He educated me on the whole system, and was able to answer in depth the technical questions I had about my system, alternatives (tankless), upgrades (re-circulation lines) and interactions with our enigmatic water softener system. He had multiple quotes ready for me when I asked for them, and was clearly tailoring his advice based on what was right for me, not what would get the company the most money.Benjamin Franklin is worth the premium for their responsive 24/7 service. Tim is an incredible resource that is skilled, knows his stuff, and has amazing customer service.

Pat Chapman

6 months ago

Ben Franklin Plumbing provided great service. They were fast and informative. Tim was very professional and answered all my questions. I will definitely call them for future repairs.

Craig

3 months ago

Dave did a great job fixing our gas line problem that had caused tx gas service to red flag our connection.

Allison Lofton

7 months ago

Both Dave and Dalton were very knowledgeable and polite. They showed up last minute to take care of an urgent matter and did a great job. Definitely recommend!

David Brown

a year ago

Highly recommend! They were able to schedule me for same day service to repair a leak that forced us to keep our water shut off and even arrived earlier than the scheduled time. Andrew was very professional and efficient in his repairs and the cost was much lower than we anticipated. Will definitely use Benjamin Franklin Plumbing in the future if needed.

Bill Dobrinski

10 months ago

Andy worked very hard and diligently for several hours with a very stubborn clogged drain pipe. He kept me informed of the progress and we viewed the system on camera after his snake finally broke through. Ben Franklin is lucky to have such a great employee that loves his work.

Eric Tusken

8 months ago

Andy is very polite, friendly and efficient. He explains all of the options very thoroughly. He has done very good work for me twice now and I will ask for him next time I have any plumbing issues.

Joe R

a year ago

Christine is super helpful and responsive. I needed a sewer pipe inspected for my client and she scheduled an appointment for the next morning. Wayne did an awesome job. He was also very helpful and responsive. I am very pleased and will call on them again!

Angela Valentin

7 months ago

A great company. These guys made it happen... Even with the weather changes!! We will call them for any and all plumbing needs. Keep their number on your list, won't regret it. Thank you guys for all of your hard work ☺️

Jeff Bowermon

a month ago

Donovan was awesome. Very nice guy and was done very quickly.

Christopher Frost

10 months ago

Upon receiving a competitive quote from Benjamin Franklin Plumbing for a water heater drain & flush, I hired them. They were prompt, professional, and came in exactly as quoted. The service Tech, Manny, was focused and professional, and communicated well. Based on today's experience, I highly recommend this business.

John Bodnar

10 months ago

Tim was on time, fixed the problem in a few hours even though he had to go ~20 miles to pick up a part. very professional. work was clean and thorough. would definitely use again.

Natasha Fravel

a year ago

To start, I am a female, first time homeowner with an understanding of consents of how things in a home work. The Tech that came over to install the water softener/filter system was the same that gave us the quote for it. This place was the mid-range quote we got of 3. Andrew was polite, friendly, knowledgeable, and honest. I have been making the appointments and having my fiancé do all the talking with the technicians because I know nothing about plumbing. After checking on the progress of the softener installation on and off, I was able to ask questions and Get correct answers the first time. I was not given the run around or advised incorrectly. After installation was finished, we called back and left a message with BF plumbing because we noticed some things weren’t acting quite right. The owner called us back within 10 minutes and said the tech would be out again at 8 the next morning to double check things. He arrived on time, checked the connections and valves for the new system, and checked the water pressure throughout the house. Said everything looked good (we’ve always had good pressure, we just noticed a small dip in it due to the new system. Barely noticeable, but we value our water pressure. Lol.) This tech went so far as to apologize for the fact we felt we wanted to ask him to double check things- completely professional. We expressed we were not dissatisfied with the service or quality, but wanted to ensure everything was as it should be. After hearing we were satisfied, he left to make the rest of his appointments for the day.I will not work with anyone but Benjamin Franklin plumbing from now on. I know I will get honesty, and quality. This was the first big improvement of many in our home. It was a great experience.

Brian Moore

a year ago

This was my second time using Benjamin Franklin Plumbing and I would highly recommend them. This time, we had an old water heater in the attic that was leaking. They came out late on Friday afternoon, diagnosed the problem and gave me a quote to replace it. They were back Monday morning to do the work. The things I liked: they did exactly what they said they would do, when they said they would do it, for the price they quoted. No surprises. No discoveries. They were very thorough and professional. Highly recommended. I would use them again if needed.

Angie Canales

a year ago

Very responsive and professional! We had a sewer main clog, it was backing up into the shower area and very stinky. We needed someone fast and they came out same day; got it cleaned out, reinstalled toilet and left the area clean of debris. Would recommend them as a reliable plumber!

Carmina Eaton

a year ago

This was a proactive inspection of toilets, faucets, heater vent pipe, and low water flow issues. Andy explained toilet “guts” need replacing due to wear and tear as well as pressure reducing valve which is the most pressing issue as I have been dealing w low water pressure for a while. He was professional, thorough and knowledgeable and I will be implementing repairs.

Joe Presley

6 months ago

They were great! Dave was nice to work with and very professional.

katherine staat

5 months ago

Tim did a great job and was very efficient. He was personable and on time.

Justin May

7 months ago

Great company to work with and very friendly/knowledgeable employees. Fair pricing and quick work installing our new tankless gas water heater.

Jennifer Hudson

a month ago

Tim is courteous and professional, and he explained things well.

Diane Dakin

a year ago

Annual flushing of water heater previously installed by Ben Franklin Plumbing was performed quickly. We requested estimates for several future repairs and asked lots of questions. Mani provided all and answered all. Pleasant and courteous person!

Calvin Ainsworth

a year ago

Andy Garcia was on time, professional and provided an honest evaluation of what I needed to do to address the resin beads that were released into my water system as a result of my water softener failing. His recommendation was $2,400 less than another plumbing company estimate (they wanted to do much more work than was necessary). Greatly appreciated an honest company and representative and highly recommend.

Benita H. Johnson

4 months ago

Although quite expensive, They were available when I was in dire need of assistance with a bad leak sue to the freeze. I was grateful. Benita Johnson

Todd Raessler

6 months ago

Had them come out to check leak that had been dripping for months, told my wife no leak and I come home and guess what… still leaking. Paid for nothing and tech did not call me back.

Matt Wernli

3 months ago

Had a Sunday plumbing emergency and BF took care of it quickly and professionally.

Shandra Sponsler

10 months ago

Our kitchen sink and dishwasher stopped working after we had foundation repaired and it had shaken so sediment and basically clogged the aerator. We felt a little dumb for not checking the head of the faucet, but Tim was really nice about it and told us how to check the rest of the faucets as well.

Jennifer DeForke

5 months ago

Awesome to work with. Quick response and same day service. Highly recommend!

skip balch

11 months ago

Annual flush of 2 water heaters and checks on all faucets and toilets. Made slight adjustments and identified leak in one of the water heaters (which was quite visible). Gave me 2 quotes to replace (one new, one for warranty replace). No pressure. Great attitude and very thorough. Signed up for another year. Solid team! Highly recommend.

Michael Ince

11 months ago

Great service! Tim was amazing and very nice and professional. I had a new pressure valve installed so my sprinklers had enough pressure to come on and it helped with the water pressure in my whole house. Found my new plumber!

Thomas Winn

a year ago

Manny arrived as scheduled, and greeted us courteously and professionally. He inspected the problem with our kitchen faucet that we had discovered over the weekend, and he explained that what we had thought was wrong did not affect the functioning of the faucet. He tightened up an Allen screw, found the decorative part that we thought was missing and re-installed it. Then he asked me if there was anything else that he could do for us, and I told him about an error code on our Tankless Water Heater that I had noticed. He inspected it, and offered me some advice about the least expensive way for us to proceed. He told me that there would not be a service charge for today's visit. I will follow--up on Manny's suggestion, and I hope that Benjamin Franklin Plumbing will send Manny the next time we need a plumbing service. Manny was friendly, punctual, and helpful!

Phillip Arendall

9 months ago

Very professional. Mr. Peterson helped me and not only fixed the issue but explained plainly what was wrong. I’ll be recommending them again or using them myself if I need plumbing services.

Larry E Williamson

a year ago

Tim from Benjamin Franklin Plumbing showed up on time. He was courteous and thorough. He drained the hot water heater and inspected all the plumbing. He provided an estimate of other non-urgent repairs. Overall it was a great experience and we will certainly use them again.

arham hussain

a month ago

Very professional, explained all their steps, and were responsive to questions. Additionally, very affable chaps

Dennis Cheney

8 months ago

Tim was very knowledgeable and worked with me to find the best economical solution to our needs. He also offered valuable advice regarding the faucet and toilet.

Shawn Hart

a year ago

I noticed I had a big water leak outside of my house and called this company for service (it was a Saturday). Even though I was at work they got back to me immediately and had a great guy out quickly. He identified the problem and had it fixed within 2 hours. I was kept on the loop on costs, timing and all expectations of fixing my issue. My plumber Andrew was fantastic and I HIGHLY recommend him for anything plumbing related. He’s my new go to guy.

Darcy Williams

a year ago

Tim was AWESOME! He surprised me with how fast he worked to get the part that we needed to repair the shower. Our customers like to shower off after swimming in the pool and he made sure it was repaired quickly so that there was not disruption of there routine!

Sarah Buhidma Caudill

2 years ago

I contacted Benjamin Franklin Plumbing to get a second opinion on some pretty extensive work under the slab of our house. I was very impressed with them for the following reasons:Customer service - I talked to Fred when I first called. He was courteous, helpful, and personable. The day of my service call, Josh called me the morning of to let me know my plumber was on his way and gave me an ETA. Additionally, I received a text that included a picture of him. That was nice, so I knew who to expect.Timeliness - When I first scheduled the appointment, Fred told me the plumber would arrive between 9 and 11 am. He actually arrived at 9:30! So many service companies arrive at the very end of the window, so I was pleasantly surprised.Knowledge and Patience - Jonathan listened to our problem and talked us through all the options available to us. We had a million questions and he answered all of them and helped us get clarity.I can't speak to the quality of their work, because we ended up going with the first company. That said, I'll 100% go back to Benjamin Franklin for my next plumbing issue.

C C

8 months ago

Andy at Benjamin Franklin plumbing was on time, professional, and quick to diagnose and make the repair. I continue to have good experiences with Benjamin Franklin plumbing and will keep going to them in the future.

Kevin Hagemeister

6 months ago

Was very quick and affordable to install a new garbage disposal, enjoyed speaking with Andrew while he worked.

Kathleen Holiman

a year ago

The sprayer hose on the kitchen faucet had sprung a leak. Tim found the problem, told us all the options, and left us with estimates to do a full repair. He was courteous, professional, and really cared about us as customers.

George Corral

2 years ago

Tim was a god send. He was very professional. He was able to troubleshoot and repair our issues quickly. Tim completely explained everything he needed to do to resolve our issue before he started and the price was very reasonable. When Tim was done he cleaned up thoroughly. Thanks Tim, you were awesome.

Serena Li

a year ago

Benjamin Franklin was not our first choice, but we had to find a plumber who was Navien certified for our tankless water heater. When we lost hot water, we had called Navien tech support who were kind enough to tell us what part was needed, so we provided this information to Benjamin Franklin. They ordered the part and our technician showed up early for the appointment, he was nice and listened to the full explanation of what had happened. All good signs.However, although Navien tech support told us the plumber would call Navien when performing the repair, our technician did not. Navien tech support had given us a temporary fix and instead of calling Navien for further instructions, the technician relied on what we had told him. In addition, the technician did not check inside the house that the hot water was working after he was done. When I asked if he had called Navien, he admitted he did not.From the moment the technician arrived to the moment he left, it was less than an hour. The repair cost over $400 with a part that we could purchase for $80. This seems overpriced. We had expected a thorough check that nothing else was wrong, but nothing else was done other than replacing the part.Today, we looked at the tankless heater, and noticed that the cover was held in place with 1 screw. 2 screws were left on the top of the water heater, and 1 screw is missing. Although this doesn't affect the hot water, we question the quality of work when screws are missing and not in place.Overall, we will be calling someone else if our Navien needs repair in the future. This was overpriced for the work that was done.

Cheri Hawkins

a year ago

Benjamin Franklin Plumber Tim did a fantastic job. He was clear on explanation what the problems were and the expectations of fixings with the possibility of additional findings/problems/pricing.Tim was respectful upon entering the home and practice covid prevention. He completed the job quickly and put away my ladder! Very polite. Thank you!

L W Bohn

a year ago

Andy arrived on time. He was pleasant, courteous, efficient, and explained what he would and/or might have to do. AFTER finding where the leak in the main water pipe into our house, he went to work on fixing it. He worked steadily and carefully until he fixed the leak. Give Benjamin Franklin and Andy a chance at your job.

Casey Orr

2 months ago

Tim did an excellent job and was very professional.

Benjamin Pruett

2 years ago

This is an excellent plumbing service! I had them relocate a plumbing vent and despite having to work in a pretty tight space, Tim got it exactly where I needed it without the need to remove drywall. They have a fantastic scheduling system and their proposals for work are itemized and clear. I would definitely use their services again and would recommend them to anyone in need of an awesome plumber!

George Hill

a year ago

Technician Tim Peterson was very thorough in explaining what needed to be done and the price it would involve, before doing each part of the repair of our outdoor water pipe. He was very conscientious in staying with the job until he was very sure that the repair had been completed successfully. He was also very courteous as well as efficient.

Saint Elmo

a year ago

Wayne did an excellent job in helping me diagnose a plumbing issue at my commercial property. He showed up on time and was very professional. I would highly recommend Benjamin Plumbing.

Nedda Brown

a year ago

Benjamin Franklin responded the same day which was amazing. Wayne arrived per the appointment time and did the repair quickly and expertly. The experience was excellent from beginning to end.

Nicole Kelly (Nikki)

2 years ago

Dave was great to work with. He was very patient, flexible, and professional. He worked quickly and was very self sufficient. He replaced 2 old toilets from the 70's and fixed our kitchen disposal. I appreciate that he work a mask given that COVID is still alive and well and we are trying to be very cautious. I feel that was respected. The only thing that could have been better is if boot covers were worn because we have some white carpet, but that's not a significant critique. I think he did a great job and would gladly work with this company again.

Scott Slough

a year ago

The technician did an excellent job with the plumbing. I am giving a low rating due to the business model…they have a multiple level membership model that affects prices (I.e. a reoccurring membership gives one price, an annual membership is another price, and no membership is yet another price)...with no upfront notification or documentation until after paying at the end. If I had wanted to join a “plumbing service” I would have searched for one….I only wanted a plumber with a single fixed price.

Dena Chaney

2 years ago

Our service technician Jonathan Willis was very friendly and extremely knowledgeable. Our sink was backing up and water was flooding our laundry room every time we ran the washing machine. He figured out the issue very quickly and was able to repair our drain pipes efficiently and with very little mess. Jonathan also told us how to prevent the backup from happening again.

Andy C.

2 years ago

Andy Garcia from Benjamin Franklin Plumbing of North Austin is the best plumber I've ever worked with. He is professional. He is personable. He took the time to explain to me all the steps he needed to do in order to fix my repair. Right now is a crazy busy time for plumbers and you couldn't tell by interacting with him. He went out of his way to make sure I knew exactly what was happening and took care of the issue immediately. Andy has secured me as a customer of Benjamin Franklin Plumbing. This sort of customer service is something you don't see very often. I HIGHLY RECOMMEND.

Julie Grindley

2 years ago

Called with emergency sewer issues and after they had a cancellation, we were able to get service that same morning. Our plumber, Andy was polite, thorough and knowledgeable and explained everything to us. Got the issue resolved. Happy I made the call to Benjamin Franklin Plumbing for this issue!

Linda McGary

6 months ago

Easily understable & not as serious as I had imagined. Older home needs upgrades.
Thanks Franklin's plumbing

Jose Ubiles

7 months ago

Technicians knowledgeable and gave me peace of mind by locating and repairing the pipe leak. Recommend to all.
- JAU

Jenny Leman

a year ago

This company was very responsive and quick to arrive to a newly found leak. The plumber, Wayne, was professional and communicative and helped me understand what was happening in detail. Other than the VERY high cost it took to repair a leak from my water main pipe (right where the irrigation system split off), I am a happy customer.

Kathy French

a year ago

Andrew was very friendly, informative, and professional. He answered all my questions and told me everything that had to be done. He tried several easier, cheaper options before he decided to do the expensive option on my double sink plumbing- which was needed. My drain was missing a clean out port so he had to put one in. because the builder had never put one in!So glad Andrew came and did my job! I will definitely call Ben Franklin and ask for Andrew.

Bill Swann

5 months ago

Tim was quite competent and very helpful. 2 thumbs up!

Jodi Ashford

a month ago

Donovan was fantastic! Thanks for helping us out of a jam!

Natalie Brader

10 months ago

I’ve used Be Franklin plumbing for a couple of years. They installed our water softener and have provided maintenance on it. They are available quickly and are friendly and knowledgeable.

Keith Carrabine

a year ago

Wayne did a great job. Have used Benjamin Franklin Plumbing several times and have never been disappointed. Always professional and experienced and an excellent job of cleaning up. Thank you.

Paul Straker

2 years ago

Andy was very professional and extremely knowledgeable.He explained what he needed to do to repair my leak as well as options I had in costs.He was very thorough explaining the entire billing process.I’ll certainly use Benjamin Franklin plumbing the next time I have an issue

John Catalano

5 months ago

We had to install a solids trap for the city. Ben Franklin did the job right, the first time and we passed the city's inspection!

Pat Mitchell

a year ago

Wayne was very professional and efficient. He arrived on time and explained everything when he completed the appointment . I will recommend Ben Franklin Plumbing to my friends.

Pete Hernandez

2 years ago

Andrew was great. Hard worker, and skilled. Goes a long way with me. Great attitude. I had no water to the house so I appreciate the quick service. It was a tough job, leak under the side walk, but he knocked it out with no problem. Good job. Thank you.

R Johnson

a year ago

Second update: John came out and installed a new tankless water heater. The “old” one had a leak from the winter storm and was not reasonably repairable. Same great service, on time, excellent work, good advice on what our options were (and recommendation) and professional.Update: Tim from Ben Franklin returned after “Snovid” to test our pipes for leaks after the freeze and inspect our Navien. Everything still applies - great experience. And value-wise, yes good value.Poor install of tankless heater outdoors froze during 30 hour electric outage. BF did their level best but it is unfixable till it thaws due to dumb install configuration by another company. Seriously who runs water lines go 10 feet on the outside of the house? My suspicions about cold temps were valid but I was told all would be fine. (Thanks ARS)BF set the system so there wouldn’t be more damage with coming colder temps. Thoroughly explained everything and why. I’ll use them again for sure. Cant vouch for good value because this is a first, but I wish I’d hired them to put this in correctly. That would definitely have been a good value! We should send the bill to the install company ?Avoid tankless at your peril. Wish we’d kept with a regular tank. Not subject to electrical outage problems.

Niki Mitchell

a year ago

Representative was really informative, professional and helpful. I really appreciate this company for having the ability to come out as soon as they did because a lot of these companies were telling me that they couldn't come out until a week from my call. Additionally the call out fee wasn't too bad.

Eric Peper

6 months ago

They were on time, ID'd the problem and made the repair. No mess left, Very professional AND personable.

John D

a year ago

Tim was patient and professional. Listened and complied with request of warranty company…He explained his work and checked back with me, before departing. Grateful !
Claudia Davis

Barry Kates

2 years ago

John was punctual and very informative. My husband asked a series of questions pertaining to our water heater issue. We were given quotes on how much various water heater systems would cost and how they needed to be installed so that they will properly work for years to come. We appreciated his time and his professionalism. I would recommend him highly to friends or family.

John Busch

a year ago

My weekend did not start out well considering my bathroom floor flooded due to a clogged line. I was pretty desperate. Fortunately, Ben Franklin responded quickly, sending a plumber out to me within an hour of my call. He was able to fix the issue, which I greatly appreciate. As a result, I was able to make the most of the majority of Saturday. Thank you, Ben Franklin Plumbing.

Darrell Morrow

a year ago

Jonathan was very professional. He is very knowledgeable about his work and shared what he was doing as he worked. I really appreciated that he came back to check on a problem, which I think is okay now. I would recommend him and your company to anyone.

Pamela McEachron

2 years ago

Unbelievable professionalism! I called on Friday amidst the worst ice storm Texas has had in years, received a call back within the day, and Jonathan Willis was at my house on Monday, crawling under a pier and beam 100-year old house with 40-year old PVC pipes. He worked for hours to fix multiple breaks in multiple locations in the wet muck under the house. He never complained. He was very respectful and followed Covid protocols. We were stressed, tired, dirty, and frustrated, but his caring and effort really made us feel that we were more than a “job”. Appreciate you, Jonathan! (He deserves a raise!)This is not the first time we have used Benjamin Franklin. Every time it has been a job well done. Thank you! And a special thanks to the phone personnel, as well. They were kind, friendly, and very caring!

Danny Urban

5 months ago

Very prompt and professional. Andrew was very friendly & easy to talk with.

Robert Byrd

6 months ago

Very knowledgeable, transparent in discussion and educated me along the way! Top notch service!

marylou martinez

2 years ago

Same day service was what I was looking for, and they sent someone out a few hours later. He fixed the problem with some issues, but he wasn’t leaving until my problem was fixed. I paid $398 to get a shower faucet that wouldn’t turn off repaired. Trust me, it was not easy. I had another handyman try with no success. It was worth the price, especially for same-day service.

Andre Anderson

2 years ago

I am super satisfied with my service ! The plumber that did the work, was one of the most thoughtful and professional servicemen, I've ever met. He showed concern and compassion about our plumbing problem. He also explained, what we need to do to fix the issue and he helped use the formalize a game plan.Please let him know that we greatly appreciated his services and if needed in the future, we will definitely call your company and request this young man back personally.Sorry I forgot the name of the technician. He serviced a central Austin Tx address on December 9, 2020.

Jonathon Grasty

a year ago

Just overall a great experience. I had the pleasurer of getting Andy Garcia as my tech. He came out explained what he will do step by step, then preformed each step. Once he was finished the job he cleaned and replaced everything like he was not there. Thank you Andy!!!!

Mary Lewis

3 years ago

John was personable and professional. He completed the yearly inspection of my house quickly and efficiently. I had to have some extra work done and John thoroughly explained what needed to be done and how much it would cost. It gave me peace of mind knowing that I had hired a reputable company that truly cares about their customers. Thanks!

Nioka Rodriguez

2 years ago

Evan from Benjamin Plumbing was wonderful! I bought a touch faucet to replace my old faucet. He came in assess the situation and told me all we needed to change was the head of the old faucet. Which I felt silly for not realizing that from the beginning... but I appreciate him being honest about it. He saved me the $ from the new faucet and the labor to replace it. Oh and he even found the sku # for the old faucet head. Amazing customer service!

Alison Olney

2 years ago

Dave is great guy. First appointment he pulled a squirrel out of my toilet trap..swear. Second appointment he repaired where the water came out and the gasket had gotten dry and would not turn off. Did good work triple checked. Professional, educated me on how, upfront of how to fix and pricing.

christine cantwell

a year ago

Tim was very professional and thorough. He ran a camera through my sewer line and was able to tell me how many feet my sewer line had a belly in it and after 16 ft continued to run and tell me that at 36 foot that i had another issue. My home is 40 years old and recently have been getting clogged drains backing up into the tub. I knew I had an issue but feel very confident that I am working with the right company. Thank You! I will continue to use Benjamin Franklin Plumbing for my home.

james varan

2 years ago

This is the second time I have called this company and like the first time, on the second time they gave me a price that was double the price of what another plumber charged. Specifically, they asked for $325 for a job that had $20 worth of parts, and took another plumber to complete in 20 minutes (parts included) for half the price. I do not recommend them, their prices are set to take advantage of the situation you are in. I have no idea about the quality of their work, but don't waist your time with them unless price is not a concern. I have to give them one star - because the review can't be submitted with 0 starts, which is what they really deserve.)

Patrick Roth

a year ago

Used BF in October of 2019 to install a tub and shower surround in an older condo building unit. In September of 2021, cracks were discovered in the fiberglass tub causing a leak into the unit below. BF honored their 2 year warranty and replaced the tub at no cost to me. Great to see businesses who stand by their word without giving you any hassle! I would definitely recommend them.

Forty Two

a year ago

Andy G. from Benjamin Franklin Plumbing did a very professional and thorough job, and explained everything in advance. I would recommend him without hesitation.

Nelson Brites

2 years ago

We've used Benjamin Franklin's Plumbing for many years and they never disappoint. They've been able resolve many of our issues and answer all of our questions.
Evan did a great job being patient with us and answering our questions. We had a lot questions for him since we've only lived in our house for a year.

anita bradberry

2 years ago

Always quick to schedule service needed. Came out last week to replace gas valve at wall. When we got our oven delivered, we realized the gas valve would need to be turned a different direction to fit the cutout space on back of oven. Came back to do the adjustment at no charge and installed oven while he was here. Great service, professional and caring staff from scheduler to point of service.

Carl Vehse

a year ago

Responding to an after-hours emergency, Benjamin Franklin plumber came within the time given, inspected the problem, gave a good and reasonable estimate of the cost, did the plumbing repairs efficiently, cleaned and video-inspected the sewer line, and restored use of the house plumbing within a few hours that evening. Will be using BF again for plumbing maintenance.

Gladys Simpson

2 years ago

I will continue to use your company for my plumbing needs.Jonathan Wills is very knowledgeable, patient, and helped me so much with the problem I had when my water company turned off the water on Thursday. While it was turned off I had screaming noises coming through my pipes. That has never happened before. When I went to use my bathtub I had dirt and yellow water coming out. My softner’s filter was so full of the brown dirt that my water was continuing to be yellow. He replaced my touch n go faucet that I had just had installed last year back to a normal one. I now know how to fix this if it happens again. Thank you for servicing Liberty Hill. I had called three companies prior and not one services this area. The technology you use with the COVID form and paying the invoice online using Adobe and signing is very useful and easy. I also liked the fact that a picture and some information about my plumber was sent to me before he got here. You are a very good company and I am a very satisfied customer.

Ireneshooter Cvsics

3 years ago

The two men who replaced our water heater were very professional and giving attention to details during installation. We are very pleased with their work.Jonathan was out today looking for a water leak. He is excellent, very thorough doing his job and explained as he searched for any leaks. He did a wonderful job.

Gerald Lewis

3 years ago

John was my Technician and exceeded my expectations during my appointment today. First, he was able to come earlier than scheduled which really worked better for my schedule today. He was professional, answered all of my questions before starting his work and completed the job in less than 30 minutes! He is committed to deliver the best customer experience which I really appreciate! I hope that I can schedule him for my next appointment!

Art Hays

3 months ago

Kitchen sink was clogged. Ran a line out through the drain line and got it unclogged.

Donald Yenni

11 months ago

Our plumber did a great job, explaining the findings as he went along. He did answered all our questions and for what I considered a very reasonable price.

Abram Gordon

a year ago

Needed a sewage pipe repaired over a weekend. Ben Franklin was the only company I could find that would make it out to the house within a few hours. Andrew was personable, knowledgeable and straight-forward. Thank you! Would definitely use them again.

Chris Meck

a year ago

Andrew Christensen was very professional and easy to work with. He was informative and courteous ..He worked hard in a HOT attic for about 4 hours trying to make sure the new LP water heater was installed and working correctly before he left. Thank you for all your help.

Joyce Michaels

a year ago

Didn't hire them; cannot review or recommend them. Google required choosing some number of stars to post this. I choose 1 star, deleted what I typed. Tried to delete star. Couldn't. That star means exactly nothing.

Mark Burgener

3 years ago

We had a simple leak at the tank of our toilet. The bolts that hold the tank to the toilet had rusted causing a slow drip. Rather than replace the bolts and the one piece of rubber between the tank and the bowl, their senior Technician, Dave Lambert, who has 31 years of experience as a plumber, told me that he would replace all of the inner workings of the toilet, at a cost of $400+ the $79 trip charge. I asked him not to replace everything and to just give me a price for the replacement of the bolts and gasket, and he said that they don't even have that in their price book. The only option was to replace everything for $400+ or nothing. I couldn't bring myself to pay $400 for someone to flush a toilet, sponge out a little water, remove a gasket and 2 bolts, then put it back together. The job would have taken 30-60 minutes, depending on how stuck the rusty bolts were. I get that plumbers make commission on how much they sell, but there should also be a provision for just doing the job at hand, without up-selling stuff I don't need. This review would be lower had they not refunded my $79 trip charge, but after calling to express my frustrations, they did refund me. All in all, I wasted my time, their time, and now your time. :) I give 2 stars for refunding me, and 0-stars for not getting the job done. I much rather would have spent $200ish bucks to have this thing fixed right the first time. I guess I'll be calling a handyman next, instead of a big plumbing outfit like this.

Benjamin DeLuca

2 years ago

Replacement of main feed transition fitting.Had a two man team worked well together. My questions before (estimator) during and after were answered thoughtfully and completely. Every step was exactly as promised. No extra charges or surprises along the way. Plumbing is clearly not a discount operation but very very happy with work quality and timeliness.

Edgar Vences

3 years ago

Called Benjamin Franklin to get another opinion on an issue I have been having. John Copeland came out and I explained what the issue was. He let me know what he thought the issue was and how it needed to be fixed. I did not go ahead with the fix at the moment but he provided me with a proposal for the repair which I will then use to plan my budget for this repair. John was awesome and hope to see him again once I am ready to go forward with his proposal.

Kelly LaPree

2 years ago

I called in the morning when I noticed water leaking into my closet! They had John come within the hour who was so knowledgeable and professional, turned out to be an AC issue but had him look over some other issues and replaced my garbage disposal on the spot. Quick, efficient and reliable! They provided a quote before any work was done. A+

frankndrum

2 years ago

Had used Ben Franklin once before, was quite pleased with the service, didn't hesitate to call again. Quick response, I felt good about the tech they sent, he quickly found the problem, clearly explained the solution, worked hard, stayed late & cleaned up before he left. Couldn't ask for more & I highly recommend!

Monty Brooks

2 years ago

Dave came out to assess the work that needed to be done. Gave me my options and set the appt for the next morning at 9 am. They were about an hour late, but did get there. Andrew was the tech that performed the work and as with Dave was very knowledgeable of his craft. The work was clean showed a skillset that is not out there these days. They made my life easier. Will have them back when I get the next go around ready for them. They commit and showed up to do the work. Don't waste time calling around, just call Ben Franklin.

Mia Sanchez, Realtor Austin TX 512.426.6995

2 years ago

My appt was set from 2-5 pm. A little after 5 I received a text asking if I was still available. The original guy on my call didn’t make it, but another plumber picked up my call. He was great! The home had 3 clogged sink drains and 1 clogged tub drain. He was able to snake all the drains and comfirm that they were all working well.

Norbert Csaszar

2 years ago

Benjamin Franklin Plumbing did an exceptional job.Scheduling was easy and perfect and same day!John did a fast job at diagnosing and fixing the problem with the drainage pipe.Very pleased with this company.NC

Ronald James

8 months ago

For 12 years now I have been using Benjamin Franklin plumbing and I see the same technicians like Tim, Dave & Wayne come and give me great service for a great price. Today, Tim came and did a great job flushing my water heaters and checking my whole house.

Fred Lugo

2 years ago

Several issues with plumbing in my 50-year old house were resolved. Evan communicated with me as each issue was identified, solution presented, and fixed. Excellent technician and service. I’ll definitely be recommending Benjamin Franklin to others.

Ernesto Norte

3 years ago

Friendly, professional service. John did a excellent job. Prior to the work, he took the time to go over my questions and explain the options. I will definitely call Benjamin Franklin plumbing to fix any plumbing problems again the next time I need service.

Gail Geisler

a year ago

Andy Garcia is so knowledgeable, courteous and professional. He helped so much. We had silt and calcium clogs in the pipes and fixtures. All fixed and also work done an old faucet and plumbing hoses/valves under one sink. Will call him again if needed! Recommend Benjamin Franklin Plumbing.

John Arszyla

a year ago

Andrew and his assistant were nice, neat, polite, punctual and did a good job quickly and honestly with no attempt to upsell like some other companies. Will definitely use them again

Patricia Chapman

2 years ago

Jonathan from Benjamin Franklin Plumbing checked my water heater in my attic to see if it was leaking. It wasn't what caused the leak in my house. He was able to tell me there were some leaks in my attic that I might need to check out with a roofing company. Jonathan was very professional and I will definitely be using Benjamin Franklin Plumbing in the future. Very happy with the service.

Allison Anderson

3 years ago

The guys were super friendly, clean, and respectful of our home. My baby was asleep when they arrived so they worked quietly so as not to wake her. They took the time to show me the issue, explain it to me in terms I could understand, and help me figure out the best way to fix to overall problem. I’d highly recommend using this company!

Louis Salin

a year ago

They showed up on time and did a great job fixing an old toilet flange and a leaky bib outside. I’m and out in just two hours in which they evened out a lead pipe, soldered, drilled through concrete, etc. They were professional and tried to minimize noise since I was working from home.

Ajay Badhwar

2 years ago

John did an awesome job with my Grinder Pump. He worked to make the job right and didn’t leave until it was fixed. Also just a friendly guy. Contacted other plumbers on the day before thanksgiving and few were available, that’s why I picked this company, glad I did.

Homer Rodriguez

a year ago

The technician quickly identified the problem and made the needed adjustment. We found him to be very responsive and knowledgeable. He quickly made a needed adjustment to our dishwasher door.

Chris Meck

7 months ago

Great service stayed on it till it was fixed and professional and Courteous.. the service guys are what made this company my go to company ..Thanks Dave Lambert and Dalton

Elizabeth Mallory

2 years ago

Dave is very professional yet friendly. He always arrives on time and finishes the job quickly yet thoroughly. We are always pleased with his work and have used Ben Franklin Plumbing since we moved here over 20 years ago.

Dottie Lawhon

2 years ago

We called Benjamin Franklin Plumbing to have them come out and check our sewer line from the outside of the house to the street for a blockage. We received same day service...Andy Garcia came by and was able to quickly find the problem and fix it. Andy was courteous answered all of our questions and we found him extremely respectful. My husband and I would definitely recommend Benjamin Franklin Plumbing.

Vincent Chau

2 years ago

I called Benjamin Franklin Plumbing and they were able to get someone to me quickly to help install an external water heater. I appreciated how organized and professional the whole process was with Benjamin Franklin. The person that they sent, Andy Garcia, did a great job!

Scott Rohloff

a year ago

Andy was pleasant and thorough in explaining the contract as well as the resolution of the clog issue. We found him to be honest, capable, and would recommend him and the company to others.

John Wallace

4 years ago

I highly recommend Ben Franklin Plumbing and technician Jared P. The installation they did was professional and fast. Benjamin Franklin came out to our house the same morning we called for an estimate and again the same morning we called to perform the job. Excellent work, timely service, and very competent and friendly office personnel. We will certainly use them again.

Deb Albers

5 years ago

I had a great experience. First they called me to remind me of the annual service to flush my water heater which I had already paid for and would have not remembered to use if they had not called. John Copeland arrived right on time and was friendly and professional. I had forgotten to ask my husband to move the suitcases in front of the water heater, he moved them for me. He also gave me tips to prevent my sinks from clogging with hair and how to fix those screws that are coming out of the tub faucet and making it difficult to turn on the tub. He was great and I will be recommending BFP going forward.

Susan Downey

2 years ago

Found water draining out of my water heater this morning about 10:30. My usual plumber could try and fit me in on Monday! Went to HomeAdvisor and found Ben Franklin Plumbing. John was by within 90 minutes. By 3:30 pm a new water heater in place. Explained all aspects and understood my horror at the cost ( have not replaced a water heater in about 12 years). Would recommend this company and will use them in the future

Danielle Vernon

3 years ago

Fred was very easy to talk to and listened to the issues that I had going on. He had ideas for resolution and had a worker out there very quickly. He had a quote back to me within 24 hours. I felt like Benjamin Plumbing was there for me and not just the dollar. Highly recommend this group

Jennifer Meuth

6 years ago

We were directed by Home Advisor to contact Benjamin Franklin Plumbing for a ventilation pipe issue. Those guys may know what they are talking about, but the way they talk to their clients leaves much to be desired. The plumber who came to our home (still not sure what his name was), mumbled his hellos and was NOT a morning fellow. As I gave him the rundown of what needed to be looked at, he acted as though I had no idea what I was talking about, and even acted irritated that he would need to get on our roof to look at an exhaust pipe. He did, and then proceeded to tell me that he was going to have to cut into my ceiling and wall to find the pipe and they do not do repairs of cut drywall. The estimated bill came out to $1223. I was shocked but we had set aside $1500 for the job (but hoped to include a washroom pip reroute, which it wasn't enough to cover). My husband contacted me and I told him what I had been given as options, and he wanted to hold off until a better time. I advise the plumber of this and he got even more irritated stating that the $79 I was told I would need to pay did not cover his coming out and climbing all over our roof and attic. Wanting to make it right with him, I gave him a check for $189 (79 for the call and 110 for what service he provided, though I was told 79 would be required and any additional amount for REPAIR). I received a call from their office mgr who also had a mumbling problem and was not friendly, stating I wrote the check wrong and demanded payment ASAP. I called the day the plumber came out and gave feedback immediately after he mumbled his name and copped an attitude, but after thinking about it, after talking to Christina, I doubt anything was said to him. We spoke to the old owners of the home who pointed out that the guy could have lined the pipe with a smaller one and sealed it using weather proof caulk...would have been much cheaper....

Rich Jordan

a year ago

Tim was professional and courteous during a tumultuous and stressful event. He was calm and never displayed frustrations or annoyances with our many questions or assistance. The company charges higher rates than other plumbing companies, but they are the most reliable and prompt on arriving to service. They are likely the best in Austin.

David Wagner

6 years ago

This was my best experience ever hiring a plumber! Brandon took great care of me. He was on time, friendly, knowledgeable and did exactly what he said he would do. I was just expecting to get an estimate for a new hot water heater that day and he could have done the install right then and there. I would have expected to have to schedule that for another time. Had two additional problems that he was able to fix and then I had him come back to do the water heater the next day. This plumbing company was recommended to me by a patient who was a retired plumber so I figured they wouldn't let me down, and they didnt. Brandon exceeded my expectations and left the place so clean you would have never known he was there! Thanks again Brandon you did great!

spencer rex

a year ago

I had Benjamin Franklin plumbing come out to my rental and give me a quote for a water leak. James was very responsive and gave me multiple quotes based on what he thought was wrong. This cost me $99 which based on what I've paid recently in the area for plumbing work was very fair. If I end up needing a plumber to fix the leak, I'll go with Benjamin Franklin plumbing for sure.

Rod Lowman

2 years ago

Jonathan assessed the leaking faucet issues quickly & did the obvious cartridge replacements. Unfortunately, for the Moen tub faucet, the cartridge replacement did not stop the leak...there appears to be an issue in the Moen valving system. He described the work needed & set about getting all the approvals required. We will have to schedule another service call after approvals, parts & tile work around tub are done.

sharon vasquez

4 years ago

Easy to book appointment on line and received phone, email and text appointment reminders with options to cancel or change. Dylan, the service technician arrived promptly and was polite, informative and willing to answer all of my questions. He even put on booties to cover his shoes before entering the unit. I wanted a water heater flush to finalize the sale of my condo. He gave good, honest feedback and didn’t pressure me to do more than what was needed. Will definitely use Benjamin Franklin again in the future. Just be sure to have a check handy. There is a 4% service fee for using a credit card.

Victor Chatman

2 years ago

Dave is a lifesaver!! During this ice weather we experienced, I had a pipe on my washer that burst and ruined my downstairs carpet. I called dozens of plumbers that told me it would be 3 weeks out before coming out. Dave, in the icy condition, came out within a couple of hours. He identified the leak and repaired until he ran out of gas. The repair allowed us to restore the water in the house and he came back on Friday and completed the job. They will forever have my gratitude and business.

Charles Meyer

2 months ago

Mr. Redmond was knowledgeable, professional, and friendly. I couldn't ask for a better qualified person. Benjamin Franklin Plumbing will be our go to plumbers from now on.

Jonathan Harms

3 years ago

Jason came out on Saturday at 4:00 pm to clear a clogged kitchen sink line. Turned out the problem was the whole line was clogged with grease over 22 years of use. Came back on Sunday morning and had to jet the whole house’s sewer lines. Took great care and checked it all out after he was finished. Now my plumbing is good for another 20 years. Cleaned up meticulously after he was finished. Sewer line is clean according to the camera after all was finished. A real class act and I highly recommend him.

Anna Gonzalez

3 years ago

Dave was very knowledgeable and thorough. He answered my questions and gave me additional information for my quote. Waiting on the estimate. Benjamin Franklin Plumbing was great in accommodating my schedule, updating me on my appointment and arriving on time. Great service. Thank you!

Susan Salch

5 years ago

Benjamin Franklin Plumbing is the best! Jonathan was so helpful and professional. He worked to make sure that everything was set up after I moved into my new home. He was easy to work with, and made the process easy. I'm glad I'm a member of the Benjamin Franklin club and have access to their great service.

Alicia Foerster

3 years ago

So happy I chose to go with Benjamin Franklin! Jonathan was my Plumber and he was awesome! Super friendly, explained everything, fast and efficient! I was so happy with the experience I signed up for their yearly membership. It’s a great deal for what it includes. If you are looking for a plumber, try them out and ask for Jonathan.

Emily Montgomery

2 years ago

Be warned - this company is price gouging due to the recent weather events, like bad - or their technicians are going rogue and charging their own prices and lining their pockets. I paid for my own water heater replacement which is on its way, and they wanted over 2K to install it (still in another two weeks), or over 5K to install their own heater which they could do next week. I used them before and their work was good, but this is beyond morally offensive. For the record, this should be about a $600 job.

Jason Hutchins

2 years ago

These aren't the cheapest plumbers in town, but they are responsive, clean, and fix things right the first time. The company my home warranty company wanted me to use took way too long to schedule and didn't even try to fit me in for almost a full week.

Nicole Perry

3 years ago

Customer service is excellent!! As a realtor, it's important that my clients understand exactly what they're buying. Dave spent a ton of time with both myself and my client walking through a property of interest and explained in detail the good and the bad!! Can't rave enough!! Thank you Benjamin Franklin Plumbing!!

Trav Weathers

2 years ago

I have used Benjamin Franklin Plumbing for both my home and office and they’ve always done a great job. Whether it was clearing a tough clog in our house or installing a heavy-duty faucet for my office’s laboratory sink, they have always been courteous, thorough and professional.

J Gutierrez

3 years ago

This was a free follow up visit (water heater draining and whole house plumbing check) because I used Benjamin Franklin for some plumbing rework on a bathroom remodel. The plumber showed up on time, was friendly and thorough in their explanation of what they would be doing. They provided good advice on normal maintenance and completed the work quickly and neatly.

Lucy Hutmaker

a month ago

I have had Benjamin Franklin do several jobs for me and they have always been terrific. Their prices are better than Home Advisors and I get service faster. Quality of work is excellent.

Kathy Brigance

a year ago

Tim was great. Knowledgeable, professional. He explained all the options and the repairs. We are very happy. Will definitely use them again.

Bobbie Mattord

3 years ago

John took care of my plumbing issues quickly and competently, as usual. He’s done a lot of different jobs for me in the past year or two, always smiling and friendly. He explains everything very patiently, and listens to my stories, too.

:-)

Tim Egle

2 years ago

Dave with Benjamin Franklin Plumbing arrived and was very professional. He sleuthed the problem with the hot water pipe and gave me an estimate on a repair. I am looking forward to a quality repair job next week.

Diane Sullivan

2 years ago

Andy got my drain working again & did a yearly checkup on my hot water heater. He also fixed the wheel on my garage door which was very kind & helpful. He is a true professional!

Johnny Lederer

2 years ago

Jonathan worked very hard to fix the problem. We appreciate his professionalism and dedication in getting the job done. Plus he was prompt on arrival. I am very impressed and thank him for helping us fix our emergency

Jeff Bertram

a year ago

I was happy they were able to come out the same day to look at the water heater when other companies would have taken several days. They were able to fix the issue and we were only without hot water for less than a day.

Sam Boesch

2 years ago

John did an incredible job fixing the oddly designed drain piping below our kitchen sink. The service was quickly and professionally done for a great price. Thanks John!

Mike Forwood

6 months ago

Quick to respond and on time. Cleaned up and followed up
Tim has been great each time out. Explained situation clearly. Did the work quickly. Left the job site clean.

Gustavo Manzur

2 years ago

John was on time (early) and was very knowledgeable, efficient, and very honest. Everything was taken care of within 3 hours. From time of initial phone call with Trish (which was delightful to speak to) to signing the job invoice. Thank you again Benjamin Franklin! Quality!

Joseph Williams

3 years ago

John Copeland did an outstanding job on all the products he had to do in our home. He came in because our condensate pump was not sucking the water from the drain pan from the A/C inside the attac. While he was there he drained the water heater, and checked out our various plumbing appliances. John order a new machine, which he once he received the unit. Then he rebuilt two of our toilets. Thank you for the great service!-Joe Williams, Austin, TX

Mitch Revelle

a year ago

Superb all around service! Website worked to get contact with scheduling. Got scheduled within one day (less than a day, actually). Technician was friendly, knowledgeable, efficient, helpful and went above and beyond fixing our issue and even did some extra stuff because he was just plain nice! I highly recommend Benjamin Franklin Plumbing!

Tom Taylor

a year ago

Tim did an outstanding job! He was very prompt and professional. I particularly appreciated that he took time to educate me so that I can avoid problems in the future

Nitin Chexal

5 months ago

Miracle workers! Andrew is the absolute best! Thank you!

Joan Williams

3 years ago

Evan Johnson is a wealth of information. He came out to do an inspection and to flush the water heater. I have an older home. He was very thorough in explaining the current state of my plumbing system, and the different options available to address the effects of 25 years of hard water. I have the tank flushed every year - typically by a handyman. Much of what Evan told me was new information. He is a straight shooter who wants to help the homeowner. I feel confident that I have the information needed to make a good decision. I feel fortunate that he was the person sent to my home today. Thanks Evan!

Carolyn Thibodaux

2 years ago

Trisha was a big help during this current restrictions from the virus. She took our order for 2 BioBen, which was scheduled for pick up. We value this product which performs as it should. In the past, we've had service from their plumbers with great success. Highly recommend this business.

Arun Mohan

a year ago

This was just a $25 cartridge replacement in the master bathroom and they charged me around $483 for the same. Then they said a membership will lower the charge. I did not know the real charges around when I went with them and they just looted me. I wouldn’t recommend them at all and a reasonable price for the same is around $200 including labor as understood from a different regular licensed plumber. They rip you and the invoice I have attached says major faucet repair which is a belony. It took hardly 15 min and I would not have complained if it was a tough job which involved lot of parts. But this was really simple and cheap parts and they charge you almost thrice . Stay away..I cannot reply to the owner as google doesnt let me do it.. But I dont want any money back as if you see there are lot of 1 star reviews and all of them are for over charges. Many people wont say lies on purpose. Any one can read this and understand that it has been over charged. I am voicing this here so other people can decide. Again i am at fault as well as i did not pay attention to the invoice and i agreed for the job as in my mind this was a $200 job at max. So i admit this was my fault... to give a go ahead.. But then when i saw the amount the only way to reduce it little bit was to take the membership.. Well either way i was at loss.. Regardless what happened to me has happened. This is just for others..

Lydia Lopez

3 years ago

John Copeland with Benjamin Franklin Plumbing installed my kitchen faucet this afternoon. John was very courteous and professional he installed my kitchen faucet promptly! I couldn't ask for any better service! I would definitely use this company again! I will recommend them to my family and friends!

R Hawkins

2 years ago

Andy Garcia, the technician, arrived during the appointed time, quickly assessed the leaking connections to a bathroom faucet and installed a new faucet as well. Very professional, courteous and reasonable. I highly recommend Ben Franklin plumbing.

Kelle Murphy Hursley

4 years ago

Ben Franklin Plumbing worked very hard today on my broken water main. Dylan was very knowledgeable and kind when explaining what it was going to cost. I recommend this company very much. My work has a 2 yr guarantee. My neighbor wants to use them after watching how hard Dylan worked!

Robert Wilcox

4 years ago

My overall experience with Benjamin Franklin Plumbing and with Jared and Fred was great. I woke at 4 am to find a burst pipe at the water intake to my hot water heater and water streaming out. Benjamin Franklin were the only one's who would take my call despite several other plumbers who claim 24-hour service. Fred talked me through what was going on and how to turn off the main water supply. Fred then worked tirelessly to get someone out to my house to fix the problem including timely call backs to keep me apprised of the status. Jared showed up right away even though he was not on-call this particular night. Jared was extremely courteous and professional, answered all of my questions, fixed the problem quickly, and ensured everything was working properly and that the area was cleaned up prior to leaving. I highly recommend Benjamin Franklin Plumbing and Fred and Jared in particular. I will use them for all of my plumbing needs going forward. Great job guys!

Pat B

a year ago

After placing a call the night before, Jonathan came out first thing the next morning and repaired a leaking pipe on our rainwater collection system. We appreciate the ease of working with Benjamin Franklin.

Donald Campbell

5 years ago

I had a outside faucet that was leaking. They showed up with in the first hour of our scheduled time slot. The work by the technician (Allen) was done in a timely manner and fixed the problem completely. The cost of the work was around what I was estimating, so I feel their pricing was fair. I will be giving Benjamin Franklin a call next time I have a plumbing issue.

jill hopkins

4 years ago

Benjamin Franklin Plumbing came to our rescue after our hot water heater died. Less than 24 hours after its death John came out accessed and had it installed. Thank you very much. Non evasive abstraction and installation. I highly recommend.

Morgan C

a year ago

I highly recommend Benjamin Franklin plumbing. They saw me on the same day and fixed my issue promptly. Excellent service, I used them previously and I will hire them again for future plumbing projects. Jonathan Willis thank you! You are a lifesaver.

Todd Clay

3 years ago

Excellent work on a unique issue. We had a stopped-up drain on a 4-in outside pipe. They used a special pressure hose to clear out the debris and junk from years of accumulation. Great work, responsive, and friendly - thank you Ben Franklin!

Mark Fillmore

3 years ago

Jonathan showed up on time on a Sunday, was quick, thoughtful, respected our request to not wear shoes, showed me what broke, showed me how to shut off my water (in an easier way). Honestly, what didn’t he do? Fantastic experience, 100% using Ben Franklin Plumbing again when we need help with our plumbing. Thank you!

Becca and Amy Brennan-Luna

2 years ago

We love Benjamin Franklin Plumbing! Our plumber Tim fixed and issue with our water heater right way and kept us we'll informed of what he was doing. We will definitely use this service next time!

Julie Lenhardt

2 years ago

Jonathan was so informative and helpful. He explained everything he was doing and found the leak quickly. He was able to repair it in no time. I highly recommend Benjamin Franklin Plumbing and Jonathan!

Dan Girouard

4 years ago

Abusively priced. Leaking supply water line to water heater required one solder joint and a new flex line. I was not available, so they dealt with my wife. Cost was 50% of a complete new water heater. Same job by other plumber on a different house was hundreds of dollars less than Benjamin Franklin Plumbing. Unfortunately, other plumber was not available, and I had to get on a plane. They were on time and nice people. Quality of repair is fine. I needed to be there to baby sit apparently.

Blade Onofre

4 years ago

Dave and the rest of the plumbers at Benjamin Franklin are great! The office is on top of scheduling and they are very responsive. The quality of their work is top-notch and they take care of their customers. Would definitely recommend to anyone looking for a plumbing company that is going to get the job done right (and in a timely manner).

Rob Burke

a year ago

Everyone I dealt with in making the apt and having the service done was very friendly, helpful, thorough, and timely in fixing a leaky pipe in the kitchen. Thank you Benjamin Franklin Plumbing and thank you Manny!

Carol Caesar

3 years ago

We love BF plumbing! We’ve used them for years on big and small jobs. They are super knowledgeable, honest and professional! Dave Lambert is our favorite and he fantastic!!!! We appreciate this company and it’s team very much!

Susan Samok

3 years ago

I'm leaving this review as a warning that you need very deep pockets if you use BenjaminFranklin. We had a bad cartridge (sells for 20-45$@home depot depending on if you buy moen or generic), The tech was here for about 35 mins , the bill was $500 for a customer without a service contract, we had a contract $58 a yr, our reduced quote was $323. BF has predetermined pricing, you pay for the fee not on actual time but rather the description of the job, This one was described as major faucet rebuild -seriously?. We replaced this filter with other plumbers twice before, cost was 150-200. Sorry I was leaving on vacation, felt like BF had me over a barrel. The tech was great, so nothing negative on the knowledge and friendliness of the tech. This review was poor based on price only

Karen OBrien

3 years ago

Jonathan was quick and thorough in his work. He listened carefully to what we needed and did that. He was friendly and personable. Could not have been better. He was way above our expectations! Great job!

Ellery McLanahan

4 years ago

JP, from Benjamin Plumbing, did a great job. He analyzed and suggested a repair that included bringing my gas lines and vents up to code which the other plumber's estimate did not include. He worked tirelessly with a positive attitude and got the job done-overcoming all obstacles along the way. I highly recommend JP and Benjamin plumbing.

Eliot Towb

2 years ago

The plumber was polite, expedient, and explained the charges clearly. I've been a customer of Benjamin Franklin Plumbing for over 15 years now, and I have always been extremely satisfied with their service. I would highly recommend them for any plumbing issue that you have.

Gerri West

6 months ago

Tim was knowledgeable & professional. He has done other jobs for us & we are happy with his work.

J Wilson

3 years ago

Plumber John Copeland was extremely helpful and thorough in his quotes and advice for my hot water heater replacement project. He listened to my concerns and came up with several options and answered all my questions. He's very knowledgable and and obviously very experienced. Benjamin Franklin Plumbing you'd better hang on to this guy.

Duncan Norton

a year ago

These BFP folks did a great job for me and stood behind their work when a follow-up was needed. I recommend them to everyone.

Ray Lanza

3 years ago

So we paid 60 dollars for a technician to come give us an estimate on how much a leaky pipe would cost to repair. The tech shows up and says he needs an additional 300 dollars to see what the problem is. I've never heard of a 360 dollar estimate before. Naturally we said no. Now I'm going to have to fight customer service and try to get my 60 dollars refunded for an estimate that never happened.

Lisa Huff

2 years ago

The team came the same day and the Plumber Tim was knowledgeable, professional, and prescriptive. I signed up for their customer loyalty program! Highly recommend this team and Tim!

Cinda Reed

a year ago

I had a leak from my AC several days before Tim's visit. Problem was unable to be fixed first time ,but Tim found the outside drain pipe and was able to clear line. So, AC is draining through that ,not in the house.Tim explained his plan, then showed me what he had done to rectify theproblem. He was patient and polite and answered al my questions.

Chrissy Pribyla

4 years ago

John came out several times to help with a kitchen sink install and new garbage disposal. He was super professional, kind and had me ready to go quickly. And they even cleaned up before they left. I highly recommend them!!

Erica Pocs

2 years ago

Very professional and on time, good communication throughout. Didn't make a recommendation I didn't need which I appreciated. I like how they emailed me a photo of my tech before he arrived and also were very Covid-19 aware. Thank you!

Neata Bandita

4 years ago

** Update. The owner took the time to call me to address this. I appreciate the follow up and service, thus making me edit my review from one star to 4.**This is the 2nd time I have used Ben Franklin. The first time, they did a good job and I felt confident calling them for a clog. The 2nd was a negative experience. The company is paperless. The plumber scrolled through all the disclosures on an Ipad to the signature page, so I didn't get to read what I was signing. The cable he used got stuck in our pipes. When talking to my husband, the plumber falsely claimed I got to read and understand their contract, which is patently false. I understand neither side knew this was going to happen. I was quoted an additional $500 to remove the cable. The plumber was so incredibly rude to me in my own home. He was rigid, curt and just unpleasant to deal with. I spent close to $300 for things to be in worse condition. While I totally understand why a plumber cannot be liable for the condition of pipes, there was zero effort to explain options, problem solve or help. He only repeated We are not liable for pipes like a parrot. They even charge extra to pay with a credit card. When asked if he could give 5 minutes of his time to talk to us, he said No and left. His customer service, demeanor and curtness will ensure we never call this company again.

Elizabeth “Lisa” Noriega

3 years ago

Quick scheduling and great customer service! Plumbers John Copelane and John Willis arrived promptly, diagnosed our issue, were very knowledgeable, efficient, friendly and helpful. We will definitely use them again!

Christine Austin

4 years ago

We called upon Benjamin Franklin's Plumbing when we knew our home warranty wouldn't do anything but clear a blockage. The company answered the phone right away and even called me back when they said they would! They were very patient with us as we waited for our finances to get lined up (within a couple days). Fred came with his crew who were on time, professional, knowledgeable, and kind. They took breaks and lunch at regular times and worked hard (in the heat). Fred communicated consistently and was very understanding with our schedule and requests. Benjamin Franklin's Plumbing got us back into our house and I feel quite confident that this issue will never happen again. Thank you for taking care of us!

Jack DeButts

3 years ago

Jonathan and his partner were on time, thoroughly described the process, listed my options and got to work. 15 min later my sink was unclogged and they were cleaned up and gone. Very polite as well

Claudia Darling

3 years ago

I always appreciate Benjamin Franklin Plumbing coming out to do proactive maintenance like flushing our water heaters and checking our pipes. They can then recommend changes or future maintenance. It gives me peace of mind. They’re great in emergencies too.

Tanner Heim

4 years ago

Dave is the man. My job was something unique, sensory deprivation tanks at True REST Austin but Dave had the years of experience required to fix everything in an hour without batting an eye all while respecting the pristine condition we keep our small business in. Top notch. I had a scheduling miscommunication on my part and the owner Fred I think it was went out of his way to make contact and assure someone was out the next day at sun up. A++ ???

David Fernandez

2 years ago

Wayne and Andy killed it. Had to call Benjamin Franklin after terrible - appalling service from preceding plumber. BF service nothing short of excellent on a job that turned out to be a lot more difficult than normal. I highly recommend these guys. We’ve moved our business to them moving forward.

Michael Savage

3 years ago

Jonathan Willis was the one who came out when my water heater went all haywire. It got so bad that we had to shut off the water to the entire house before he got here. Was extremely punctual and quick. Very upfront about all costs, was slightly pricy and that’s the only reason I put 4 instead of 5 stars. Did great work and was friendly and fast. Would definitely use them again.

Tricia Murphy

2 months ago

They are honest and on time. Excellent business.

Michael Gonzales

3 years ago

Plumber came out earlier then expected. Dispatch contacted me to let me know when he would arrive. He was able to replace kitchen faucet on site and give a quote before he got started. Will be using again!

Tom O'Connor

2 years ago

Evan did a great job. Friendly and explained the water heater needed to be replaced since it was leaking. Also explained the required parts now needed that were not code 14 years ago. Great experience with Evan!

Breana DePaz

a year ago

Came right in, found out what the problem was. Explained it clearly for me to understand, did the work quick and wasn’t crazy expensive. Will definitely be calling back whenever I need help again!

Brandy Wuensch

3 years ago

Had a water heater leak on a Saturday and after trying numerous plumbers who only work M-F or can't do same day appointments it was nice to find Benjamin had enough staff to serve your needs right away. They had someone to our house within an hour and we were able to solve the problem, even after a few hiccups they handled the problem right away. Would highly recommend especially in weekend or emergency situations.

Jonathon Matthews

3 months ago

Donovan was great! Excellent service!

Kristi Hull

4 years ago

Terribly over priced. I used Benjamin Franklin several years ago for a huge sink backup on New Years Eve. They came quickly and fixed the problem fast for a fair price. I was SHOCKED today when I called them out for a small toilet leak. Needed a new wax ring and they wanted $332! I could not believe it! Will NOT be reccomending or ever calling them again.

Greg McAllister

2 years ago

Wayne provided knowledgeable details regarding our repair expectations. It was a pleasure doing the walk through. He listened and answered all our concerns. Thanks Benjamin Franklin plumbing.

Karen Branz

9 months ago

Tim did avery good job and was easy to work with. I would be glad to use his services again.

Eddie Collins

a year ago

Came within a half hour of the call, immediately assessed the situation and gave an estimate. We went ahead on two of the three items and it was all done in a timely manner with good attention to detail.

Barb Forrister

2 years ago

Excellent service! Clearly explained billing and cost. Prompt arrival on a Sunday urgent call. Andy the plumber was polite and capable. Will use Benjamin Franklin Plumbing in the future.

Abraham Gonzales

2 years ago

Jonathan showed up at the time that I was indicated. He was very professional. He took care of my yard leak in a quick and efficient manner. I would recommend Jonathan with Benjamin Franklin Pluming to anyone.

Lawrence Anderson

a year ago

Discovered water leak by the main shut off valve. We called Benjamin Franklin Plumbing and they were out in less that two hours. Jason T was outstanding and very professional. By the end of the day they had trenched, and replaced line, and we had water. I could not give a higher recommendation than the one I gave BFP. I highly recommend BFP for all your plumbing needs. Very satisfied customer.

Ellie Kozan

2 years ago

Called with an emergency burst pipe on a Saturday and while everyone else I had called said they couldn't be here for 3-7 days, these folks said that he'd be here in 45 minutes! Hallelujah! Once here, he quickly determined the issue and was able to fix it. We're so grateful, thank y'all so much!

Binh Rogers

4 years ago

Wasted my time & $ to supposedly get a ‘free annual ‘ maintenance water heater flush & plumbing checkup. Per company policy according to the technician they wouldn’t flush the water heater because it has a plastic valve. It would have been nice if they had told me up front that condition when we bought the contract a year ago. Very misleading...I would not recommend this company to anyone unless you know what to ask.

Raette Hearne

4 years ago

The customer service I received was excellent; Dylan was early, extremely patient with my questions, professional, and explained what work was to be done. I now understand why my best friend highly recommended the company.

Renita Works

a year ago

Andy installed a new water heater and replaced water valves under one of our sinks. Andy is professional and very efficient. Will call on Benjamin Franklin Plumbing again.

Sarah Johnson

6 years ago

Ben Franklin Plumbing is an outstanding company, they have first rate certified plumbers who are smart,personable and do a really good job.They also respond quickly to a call for help. Any messes they make doing the job the clean up before they leave your house. I have no reservations about calling Ben Franklin for any and all plumbing disasters.

Stefan Haag

4 years ago

Dylan explained what would be necessary to install a tankless hot water heater, gave me an estimate, and provided an estimate for replacing my existing hot water heaters. He was polite, knowledgeable, and efficient. Great service. I will have him install the hot water heaters.

John Doffing

6 years ago

Ben Franklin Plumbing did a GREAT job! We had an issue with a leaking toilet. The plumber was on time, professional, and fixed the issue. As a long time home owner I know you never want to guess with plumbing or electrical. A slight mistake with a DIY repair in either of these areas can lead to big problems. I trust BFP to do it right everytime and they always do. I highly recommend them.

Ward Lawrence

3 months ago

Did a great job fixing both water heaters

Kellie Davison

3 years ago

I called this place on a Sunday after being referred through Home Depot. I explained to Fred that my GE Profile Fridge was leaking on the side of the fridge. Specifically, the line that goes up to the ice maker. He sends a contractor out to tell me that it’s an appliance issue and not a plumbing issue and tried to charge me a $200 service call fee. Got Fred back on the phone while contractor is in my house to say “this is an appliance issue just as I stated on the phone, NOT a plumbing issue! I did not pay a $200 service fee and told the poor gentleman that worked for Fred that was sent to my home, “You are working for a crook and I would find another job”. Seems all this business owner is interested in doing is collecting expensive service fees for just sending someone out to your house, knowing they can’t fix your issue. Do not use this company!!

Shellback 563

2 years ago

I had a burst pipe during the winter storm that hit Texas and Benjamin Franklin plumbing was on the job quickly and took care of it for me. Tim Peterson was very professional, polite and fixed the problem quickly. I couldn’t be happier and highly recommend Benjamin Franklin Plumbing.

Mitch McAlister

5 months ago

Honest, professional, and available in a pinch. These guys are great.

David Manglos

a year ago

They were available quickly and got the job done with a few challenges. I think the pricing was high Manny did a good job and communicated well.

Nimai Larson

a year ago

Tim is such a great guy— super straight forward and got the job done! Very knowledgeable and professional . Also, he came out in a SATURDAY…hero!!!

Dan Trares

6 years ago

When I called, I was told that the $60 service fee was because a master plumber was coming out, the very best out there. A journeyman plumber arrived (he did a very good job on the work, and was professional and as courteous as possible). I was presented with, and signed for one quote for the work to be done. After signing, the journeyman called a master plumber for confirmation. This confirmation caused the quote to increase by $200, as additional work had to be done. The company refused to do anything to negotiate: split the difference of the additional $200 or waive the $60 service fee. At least the plumber who was doing the work was able to add a generic $25 coupon. Overall, a very poor reflection on the company and its policies. The only positive was gentlemen who actually completed the work.

Ed Matthews

a year ago

Andy came out on a Sunday to unclog my kitchen drain. He was very conscientious, finished the job quickly and helped get follow-up work scheduled. Thanks!

Shiv Kumar

5 years ago

Horrible service. Total rip off. The guy charged an atrocious amount for a trivial work (installing pressure valve) and left the job unfinished -- faucets are still leaking. And we were forced to pay membership fees for a future discount. We felt cheated. Would never recommend this plumber to anyone.

Larry Gautier

2 years ago

Dave Lambert knows what he is doing. I specifically requested him because he went beyond the call of duty on a previous job and he is so experienced and easy to talk to. I keep his name on file for the next time I need a plumber. Did good job again!

Elizabeth Moliter

a year ago

Tim was on time and did a great job with my yearly plumbing maintenance. Benjamin Franklin is great out about communication and always respectful and focused on customer service.

Arch Barrett

4 years ago

I contacted Benjamin Franklin Plumbing to obtain an estimate for installing a water storage tank. Scheduling was quick and professional. The technician, DAVID LAMBERT, was knowledgeable, courteous, and thorough. I got the information I needed and could not be more pleased with the service.Arch Barrett

Howard Roalson

3 years ago

The guys from Ben Franklin Plumbing did a great job on my water heater install. They explained what all they were doing and answered all my questions. They arrived when scheduled and got right busy and got the job done.

Peggy Ryder

2 years ago

Dave Lambert did an excellent job repairing tub & sink valves in 3 bathrooms from the 50's. He was pleasant, knowledgeable, efficient, and considerate. I most definitely will call on Ben Franklin and Dave when needed in the future.

George Adame

3 years ago

Jonathan Willis repaired my kitchen sink, drain and replaced my garbage disposal quickly and in a professional manner.Upon arriving, before any work was performed Jonathhan cleaned up the mess so he could assess the problem. After a brief inspection and test Jonathhan wrote up an estimate and explained in great detail the work, parts, later, damage created by drain blockage and options for a replacement disposal. He actually had two different models in his van (1/2 hp & 3/4 hp.I agreed with the proposal which was reasonable. Jonathan promptly began working and explains each step until all work and clean-up was completed.Jonathan explained the items in the invoice and even offered to look at other work I would likely need help with. He gave me sound advice I should follow before calling for help in the future which could save me money.We have all had great work performed by technicians but I have never had this level of professionalism, comprehensive work, preventative advice, pleasant demeanor and outstanding work all from the same person.Perfection is almost impossible to achieve but Jonathan comes as close to it as I have experienced.

Dave Yeats

2 years ago

Love Ben Franklin. The plumbers are professional and the no-touch payment options are awesome in COVID times. Highly recommended. They do good work.

Suzanne Barth

2 years ago

Jonathan Willis is an excellent plumber. Today (May 24, 2021), he stopped toilet tank from leaking into toilet bowl by replacing several parts ; he did a super job! Want to thank him very much.

Lance Ross (Me&MarkRutzo)

a year ago

A+, Fast, easy and fairly priced. Andrew came out and did a faucet install and was easy to work with, offered some good pricing and super friendly.

Jean Scheid

3 years ago

John came at exactly the time he said he would and quickly diagnosed our problem! While it was a quick fix, I would recommend asking for John at Ben Franklin for any plumbing service you need! Very pleased and will use the again!

Melissa Grajales-McCormick

4 years ago

The Tech, John, was super helpful and knowledgeable with great customer service skills. Would use him (if he were independent) every time. But the owner, Fred, was horrible! He was aggressive and rude! Would NEVER use this company again because of Fred.

Travis

4 years ago

After literally being stood up by ARS RESCUE ROOTER 2 hours into my appointment window. I hung up the phone and found Benjamin Franklin plumbing service through home advisor. They were at my house within the hour and job completed that day. Thank you for your prompt service .

Mark Acker

3 years ago

So, this was a tough one. It was very hard to nail down where the leak was coming from. Took a long time to locate the source, but it turned out to be exactly the problem he thought it was, but it was behind hedges, so it took some time to work out just where. Yeah, it added to the labor cost, but long-term, it would have messed with the foundation of the house and jacked up my water bill, so all-in-all, it was a good trade. Lasted for 28 years, so it's hard to complain.Yeah, ended up costing more because of a second person and the sheer amount of digging, but I could have never found this myself.This was my second time use BFP, but they've been great both times. 100% my first call in the future if I have an issue.Now, I get to reboot my front yard. LOL.

Shylimar

10 months ago

They do ok work. The value is minus 0. They'll install a $10 part for $1000. Laughable.

Liz Carrera

8 years ago

Jarrod Bushong of Benjamin Franklin Plumbing came to my home to fix a gas leak. He treated me like family and took great care of my home. He found the gas leak and fixed it the same day. He took time to educate me about the cause of the leak and made sure that my home was safe. This was a very stressful time for me and I am thankful that a knowledge, helpful, hard-working plumber was available to help me.

tallfx35

3 years ago

JP did an excellent job! He is consistent and great to work with on our home projects. Will definitely contact Franklin again for all our plumbing needs.

Elizabeth M

a year ago

Wayne was a huge help with diagnosing a difficult plumbing problem. Would call him any time. A real expert and so willing to talk. Great job.

Donna Saltz

a year ago

Water softener was not working. Dave showed up on time. He was very helpful with the diagnostics and gave me some great information.

Carrie Stefanelli

3 years ago

Technician answered all of my questions and explained all the options for replacing our water heater. He also asked if we had any other things to look at (even though he was just onsite to flush our water heater). He looked at and answered questions about a couple of our fixtures.

Kris Comeau

2 years ago

In the aftermath of the deep freeze that hit Texas in Feb 2021, plumbers were overwhelmed with the number of pipe breaks and plumbing problems. I called 6 plumbers including some of the “big boys” who advertise on the tv and radio. Benjamin Franklin was the only one who responded, and came out on a Sunday. Jonathan Willis explained step-by-step what the problem and the fix would be. He was very friendly and helpful. Thank you!

Gary Mack

8 months ago

Arrived as promised. Fixed the problem and was knowledgeable, friendly, and efficient. Very happy!

Esther Hadisutjipto

a year ago

Tim is knowledgeable and courteous. He did well in service and communications We are very please with his service.
Please change my name: ESTHER HADISUTJIPTO. Thank you

Monica Boyle

6 years ago

They came as promised, on time, and the work was completed successfully. My only problem was that I was told they stock parts for Navien tankless water heaters when I originally called, but at both visits when the diagnosis required parts, they had to be ordered.

ROGER CLARK

3 years ago

Called Ben Franklin 2Pm to request broken toilet be replaced. 5Pm I had a new toilet and new shutoff valve. John did a fantastic professional job! Exceeded expectations. Highly recommend.

Cindy Stocking

2 years ago

Tim was professional and did a great job repairing and installing toilets for our church. I would highly recommend Ben Franklin Plumbing for any of your plumbing needs.

Shauna Stephan

6 years ago

Had a leak, of course. The magnitude, though....I was losing 1.5 gallons per minute, and the city turned my water off when I discovered it and then called them about it late one evening.The repair guy came out super early the next morning, gave me a quote and started working (I'd already shopped it elsewhere so knew it was a good price). He said it would take under 3 hours, and he was done in two. He said it would be $950-ish, and it was only $875... Who knew that was even possible?

Rick Franz

3 years ago

Evan was knowledgeable and efficient. While I think their prices are a bit too high, I call them because I know they will get the job done correctly and they are responsive. Overall very happy with Benjamin Franklin and Evan in particular.

Troy Brown

a year ago

Benjamin Franklin was fast, courteous, honest, and communicated options. This is how a customer-based service-driven business is supposed to be operated. Great job!

jarmonic

3 years ago

Jason came late in the evening, scoped out pipes and we discussed options very openly. We decided upon a reroute after getting a quote. He was very courteous throughout the visit.

Nancy dd

a month ago

Outstanding service! Truly nice folks!!!

Gayle Lowell

2 years ago

Dave worked very hard to defrost our pipes, but Mother Nature had other ideas. Water started flowing the next day and I believe what Dave was able to do helped that to happen. Many thanks.

John Dickerson

6 years ago

We were directed to Benjamin Franklin Plumbing by HomeAdvisor. I was very explicit in my written instructions when filling out my HomeAdvisor survey that I wanted my 9 year old tankless Burner Assembly Cleaned! VERY straightforward. As a secondary concern I asked about descaling (as I have had this service completed in the past) and having service valves installed to make descaling easier to do in the future. The technician (Kevin) went OCD on us and could not get over the fact that my tankless didn't have service or flush valves ALREADY installed. He mentioned regulations required them and that very few plumbers could or would flush the system without the valves! He said he could not install the servicing valves. He said the owner of Benjamin Franklin was very strict and the owner would not allow him to work on my tankless because it is not up to code. Oh... and the technician said the gas lines were too narrow and it would cost THOUSANDS of dollars to fix. Complete BS, NONE of which had anything to do with CLEANING THE BURNER ASSEMBLY! The gas lines provide plenty of gas and pressure. My system has worked flawlessly for 9 years. 1) I found Benjamin Franklin Plumbing on Home Advisor. 2) I called the company the next day and spoke to Amy who told me that their technicians knew how to clean and work on Tankless systems and specifically the Burner Assembly...Oh yeah, they do it all the time. 3) By the way, I have had my system flushed by CLARK KENT plumbing on two previous occasions. 4) I have a written quote from CLARK KENT plumbing to install servicing vales for $350. 5) I'm sorry but regulations DON'T require servicing valves! I'm very disappointed that my first experience with HomeAdvisor put me in contact with Benjamin Franklin. I should have simply contacted Clark Kent Plumbing. So to wrap it up, Technician looked at my heater, freaked out over no service valves (which has nothing to do with the burner assembly) and said no can do. Was told it would cost THOUSANDS and THOUSANDS of dollars to service the heater. I was then charged $59 bucks for an incompetent service call. Ridiculous. Sorry folks, I don't like to be fed a load of BS. My tankless is located in my attic and is positioned oddly making it awkward to gain full access. I speculate this is the reason this technician had a problem with working on my heater thus discouraging the work by telling us it would cost THOUSANDS of dollars to service. Unbelievable...

Amir K

3 years ago

I’ll never call them for help again. They tried to charge me $1700 for a simple PVC connect repair that others charge $3-400 for. After charging me $133 service fee to come out and just see the issue. All because they thought I was desperate. The technician couldn’t even tell me the quote with a straight face.

Cindy Stocking

a year ago

Andy did a great job -- explained everything he needed to do and was very professional and thorough in his work. I will request Andy the next time we need work done!

Steven Whitehead

2 years ago

They found and fixed 2 burst pipes after the big storm. They took a while to get to us due to the crazy amount of plumbing repairs in the city to do, but when they showed up they very quickly found and fixed the issue and everything is back to normal!

Nancy N

2 years ago

Kitchen sink and dishwasher were not draining properly. Technician Dave made adjustments to plumbing to fix. Was professional and helpful.

Rachel Brady

5 years ago

Plumber wore dirty boots into my bathroom, despite promising his shoes were very clean. Wanted to charge $500 to replace a cartridge in bathtub, when its $50 from Lowe’s, and we had just replaced it. Will use ABC from now on, as I have in the past.

Kale Menges

2 years ago

I've used Ben Franklin Plumbing a few times. Service is always good and professional. Price is a little high, but the service comes with excellent warranty.

Cindy Crowell

2 years ago

Tim was awesome! We had had a freeze, so he turned the water back on and made sure there weren’t any busted pipes. Easy peasy.

Paul Birkholz

8 years ago

We were having trouble with the pilot light staying lit on our water heater. I did a little research online and tried some troubleshooting, but I quickly realized that I should call a pro. Ben Franklin charges $59 just to come to your house which was a little steep, but they could come the same day so I thought it was worth it.The guy who came out immediately told me that we had to replace the gas controller and the thermopile. He told me this after doing zero troubleshooting. All he did was look at the water heater. After seeing the shocked look on my face, he played around with the pilot light for about 2 minutes and then said that only the thermopile had to be replaced. I told him that I had already measured the voltage from the thermopile and it was in spec (350mV - 850mV). He didn't even listen to me and instead just gave me a quote of $376.At that point, I politely told him to leave, although I first had to pay the $59. Not only is $376 absurd (the part is $15 and the time to replace it is less than 1 hour), but I was confident that it wasn't even the issue.Because a gas controller is so expensive, I decided to order a new pilot light kit (which includes a new thermopile, among other things). It took a few days to get this in the mail and it was a breeze to install. As I expected, though, it didn't work. At this point I ordered a new gas controller. This took another few days to arrive in the mail. It was quite a bit more difficult to replace, but it solved the problem.TL;DR: I paid them $59 for nothing. Actually, it was worse than nothing because I had to take time off work. Furthermore, even if they would have properly diagnosed the issue, their prices are criminal.

John Keating

5 years ago

Wednesday before Thanksgiving, 4:00 in the afternoon, water coming through ceiling.I called Benjamin Franklin and they promptly sent Mike Greeninger our way.He has been amazing. Located our issues, provided solutions, stayed late...and did it all with a smile on his face. The best plumbing experience I have ever had.I can not recommend Benjamin Franklin and Mike Greeninger enough. They have a client for life.

Hank Robinson

3 years ago

Dave Lambert was very nice, professional and personable. We had a bad experience with ARS just ladt week, so we were pleasantly surprised at the promptness and thoroghness of this service. Thank you for the Senior Citizen Discount. Every dollar helps! Thanks against to Dave and your company. And by the way, the gentleman who I first talked with to make this appointment was very pleasant and helpful.Thank you,Sandra Robinson

Jenelle Semar

a year ago

Andy was a consumate professional, yet had a sense of humor too. He explained what he was doing and checked as he went along if we were good with the work and price.

Alexander Tokar

a year ago

Tim from Benjamin Franklin plumbing is the best tech ever! He’s extremely knowledgeable and fixed the clog that other company refused to fix in a matter of an hour.

Sean & Sue Jevning

a year ago

Inspected tankless water heater and bathroom plumbing. Assisted in answering home inspector questions. Great technician; we’re having him come back to install a faucet.

chris kennedy

2 years ago

Tim from Benjamin Franklin plumbing diagnosed my problem, diligently worked on it until he solved the tub clog . I am very pleased with the company and Tim as an agent of this plumbing service in Austin. I totally recommend .

Steve Schwartz

6 years ago

First, the plumbers came when they said they would. Since I hardly ever leave the house, that wasn't an issue for me, but it may be for others. Second, they answered all my questions. Third, they fixed the problems, and even when they hit a bump, they quickly found a solution. They are expensive, but worth it.

Clifford Kuxhaus

6 years ago

The master plumber had a young vet he was training.They were professional and I will call them if I need assistance. Having an honest knowledgeable craftsman is a blessing...especially for a Sr. Citizen.

James Baker

3 years ago

Jonathan did an excellent job and kept me informed as he went about completing the repair. He also did a nice job of cleaning up after he was finished. Would highly recommend his service.

Patrick Gardner

a year ago

Always a great experience. We had 2 technicians at our residence and they did a great job. The second technician finished out the job and did a phenomenal job. I recommend them anytime.

Paula Wood

6 months ago

Andrew was great. Explained everything, was prompt and courteous.

Sue Allen

6 years ago

What a joke. I called to tell them I have a leaky faucet. Paid them a $79 service fee to come to my home. And then they told me I have a leaky faucet and they cannot fix it. I was told I need to find the replacement part on my own and if I want them to install the new part, it will cost me more than buying a new faucet!

Sonia Gonzalez

2 years ago

Andy was a consummate professional; arrived on time, did an extraordinary job and left the areas that he worked on cleaner than when he started to work. Hands down The BEST.

Tony Ruff

a year ago

Hot water heater decided to stop working...These guys came out within the hour in the evening and made sure everything was working fine after the repair...Knowledgeable and dependable. Can't ask for much more than that...

Lee Maaz

6 years ago

They were on time, solved the problem and were careful inside our home. I had responded to a no service call promotion which they deducted from our bill. The price seemed reasonable, my only issue is they will not give any estimate over the phone when you call.

Rabih C

a year ago

Jonathan Willis is a knowledgeable professional and very pleasant guy. I would definitely reach out and ask for him for any future services.

Timothy Manchester

2 years ago

The technician was punctual, professional, and knowledgeable. They had limited options (2, between $700-900) for toilet replacements, but the sales process is usually not transparent in similar industries.

Beth Weed

2 years ago

I like all the qualities about this business. Two Toilets out, new floors in and toilets replaced. Awesome job by Jonathan Willis. I couldn't have asked for a more efficient and friendly response to my needs.

Christopher Barrow

a year ago

Andy came out to inspect our plumbing. He was thorough, gave me a couple of options and recommendations.Friendly. Clear. Honest.

Karen Fordyce

a year ago

Wayne was professional and explained what and why he replaced the parts on my hot water heater clearly. Thanks for the education and fixing what would be a very expensive replacement.

Alex D.

2 years ago

Dave was great. Figured out what the problem was with our gas line and was able to fix it without any complications. Up front, honest, and personable.

Bruce Andre

2 years ago

John was professional, knew what he was doing and fixed my problem (leak in a pipe in the foundation) in a way that I hadn’t thought of and saved me a lot of money. Definitely will be using Benjamin Franklin for all of my plumbing issues.

DerekP72

a year ago

A+ service. Andrew Christensen did an awesome job & is a great guy. ?
Highly recommend Benjamin Franklin Plumbing.

Brett Bendele

2 years ago

I was able to schedule the installation of a new toilet rather quickly with Benjamin Franklin. John arrived on time and prepared, and got the job done in a timely manner.

David Featherston

2 years ago

I called Ben Franklin on the morning after an ice storm, they were prompt and courteous and fixed my broken pipe in a hurry. I would highly recommend them to others in an emergency.

ino220

a year ago

Wayne was knowledgeable, professional and completed the work in a timely manner. He answered all the questions I had. I was satisfied with the service.

jeremy

a year ago

Have always had a great experience with Benjamin Franklin, and today was no exception. Tim was great--professional and friendly. Cannot recommend this company enough!

Andre de Baghy

a year ago

Tim Peterson did a great job was very pleasant and professional will call on him next time we have a need.

Kathy Walt

3 years ago

Less than impressed with the “plumber” the company sent. He stares at water spraying from the water line and asked if that was the leak. He then walked into a kitchen clearly under construction and asked where the sink was. His only solution was to replumb the entire structure. No way.

Darrell Prather

3 years ago

We couldn't be happier with the work performed. The quality of the workmanship was top notch and John kept informed along the way.Would definitely us y'all again.Darrell

Marie Naval

7 years ago

I would give this company negative. I called because there a leak in our downstairs kitchen. This company charge $99 just to come and look at the problem, and hopefully tell you what's wrong with it. And he couldn't tell me anything. He said he had to cut a hole in the ceiling, but it will cost additional $93! I said No. But I still paid him $99 to tell me nothing. What a waste of my money!! Never again with this company!!!! Once he left, I finally figure out what's wrong and I didn't even cut a hole in the ceiling.

Rita Friend

4 years ago

John was very professional and on time. The work he did for us was outstanding. I would highly recommend him to anyone with plumbing issues.

Maggie Case

7 months ago

Mikey was great and arrived on time. Did a professional job.

Paul Teneyuque

2 years ago

Plumber Dave Lambert flushed out our water heater, checked the whole house for problem spots and practiced safe covid recommendations. Excellent service!

Luann Williams

2 years ago

Did yearly plumbing checkup and cleaned and descaled my tankless water heater. Efficient, thorough, followed safety protocols. Highly recommended.

Jon Freeman

3 years ago

Very courteous and on-time office and field staff. John was very helpful with my plumbing issue and answered all my questions. I am confident that everything was resolved to my full satisfaction.

ygregory mcmillan

8 months ago

Andy did a great job replacing outdoor pressure regulator, hose BIB, and indoor shower head.

Chris Lickteig

a year ago

Been looking for a truly quality plumbing company. Found it with Benjamin Franklin Plumbing. Andy Garcia was professional, courteous and did quality work!

Randy Brown

10 months ago

Tim was fantastic, knowledgeable and helpful. Will definitely us him again

Mike Stout

2 years ago

Dav is the best plumber I've ever hired he knows what he's doing, has a fix for everything, I've use Benjamin Frankin Plumbing several time alway ask for Dav
Night or day tells good fishing stories too!!!

Winnie A

2 years ago

The process throughout was a great experience. Responded quickly, arrived on time, professionally explained procedures and in details, maintained things neat and tidy. Really appreciated your help.

Stacey Barnes

2 years ago

Very informative and professional. Friendly and they been here all day and willing to stay to get it all done but they deserved a break and to go home told them go get some rest! The two gentlemen were defentily new what they were doing.

Kelly Truax

2 years ago

Responsive on after hours call. Creative to solve frozen pipe burst and broken water heaters . Jonathan was excellent, professional and problem solving in extreme weather conditions

Pang Ge

9 years ago

If I could put a negative star, I will do that. The guy sent for my water pressure low issue did some adjustment and said that PRV went bad and has to be replaced. He is gonna to charge me $300+ for just digging a half foot hole and 6 inch wide. So I hired another plumber and took the opinion that PRV needs to replaced. Second plumber here digged hole for $100 and before replacing felt that PRV might still be working so he tuned a little bit and everything back to normal again. I called owner of Benjamin, not only he is rude but also he deny anything might be wrong of his guy...What a shame!!!!!

Sarah Nichols

a year ago

Tim was a great guy and did amazing work! The business was quick to book and I would highly recommend.

Collin Krause

2 years ago

Excellent service. They fielded our call and fixed our problem same day. The tech was professional and courteous. Would use again and recommend.

jesse grisak

2 years ago

I’ve used them multiple times and are outstanding every time. They’re always on time and relatively quick considering the task. If they make a mistake, there is no hesitation to make it right.

Pansy Flick

4 years ago

We are outraged at the quoted price of replacing one exposed PVC fitting to brass shut off valve for $745.00!!!! Was told 45 minutes was added so that the PVC glue would dry. Needless to say, we have moved on and are very disappointed as prior clients.

Joji Linan

3 years ago

Dave arrived as scheduled (with call ahead from the office), and did not take long to perform the diagnostic. He explained the problem and discussed the available options to resolve the issue.

Francis Worlds

3 years ago

I had a very good experience John Copeland is truly a master of his craft, a very professional courteous and knowledgeable pay attention to every detail just an outstanding person.

Carl de Cordova

8 years ago

Stole 300 dollars from me. The owner came over to my house, listen to my story, agreed that his man stole the money. And did absolutely nothing about it.oh and the work was done poorly and I had to hire another plumber to fix what this one had done. One of the worst service people experiences of my life.

Nicole H

10 months ago

Andy was very helpful in locating our issue. Thanks for the professional, prompt service!

Todd Hudiburg

a year ago

Andy was a very cool guy and was nice to talk to . He did an excellent job.

Janet Kelly

2 years ago

The service is always the best from Ben Franklin! I know I can count on them every time I need them. They are quick to respond and solve any issue I may have.

Jeff Duncan

3 years ago

Called and the plumber was on site within the hour. Very direct and provided helpful feedback. I decided to do the repair myself in the end, but I was happy with the service provided.

Atilla Onan

7 months ago

Thanks to Tim at Benjamin Franklin Plumbing. Arrived when they said they would. Did what they said they would. Will use again. Thank you.

Tom Harrison

2 years ago

Dave Lambert was great. Punctual, very courteous, very professional. Knew what the problem was right away. Will always ask for Dave when we call again.

Charlie Company

10 months ago

Buy your garbage disposal yourself and have them install it. They have a limited selection and they are way over priced.

Aaron Hertz

a year ago

Andy did a great job communicating what the issue was and worked hard to correct the issue. I will definitely use them again!

Amy Jones

2 years ago

Dave was AWESOME!!! He has seen this same problem at many homes (freeze of 2021) and he fixed it quickly & fixed it well! Would definitely have him back!??

Rick Anderson

3 years ago

The Gentleman that came out was very professional! I really liked when he entered my home he slipped on some shoe cover ups! Thanks for finding and fixing the issue, fast!

Linda Dossing

a year ago

Was extremely pleased with all the work done. I highly recommend this company for any type of plumbing work.

Adrianne White

2 years ago

Andy did a wonderful job and explained everything he was doing. Provided me additional options in the future. Great customer service.

Sara Field

6 years ago

Richard & Ian were prompt, corrected the problem, cleaned up, & explained what they had done. They were helpful with the next step of wall repair. Very efficient.

Nate LeSane

a year ago

They did a great job repairing toilet seal. Work was not disruptive and was completed in a timely fashion.

Scott Hayes

4 years ago

Arrived on time, friendly, courteous, and completed work professionally. Join their Ben Franklin Society and Save more-the home inspection and hot water tank flushing are worth it!

Diana Martinez

6 months ago

Tim is great! Professional, great communication

Emily Webb

3 years ago

We are very happy with john’s work. We joined the maintenance plan and will for sure use Benjamin Franklin for future plumbing needs.

Rebecca Woodhall

2 years ago

Wayne Redmond was very professional and very knowledgeable. Reasonably priced and did an excellent job! I would highly recommend this company.

CedarPark Banker

a year ago

Technician arrived on time, explained issues and resolved them quickly. Very professional and friendly. Great experience!

Jim Dondlinger

7 months ago

Did a real good job I would ask for Tim the next time

Mary Rowland

6 days ago

They repaired the toilet that was continuing to run. Great job!

Mike Grabowski

2 years ago

Arrived right on tine, immediately diagnosed the issue, fixed it in about 5 minutes and was super friendly! 100% recommend and will use again.

Neil Jones

7 years ago

I was out of town and we had a 3/4 presure regulator fail on our house. My wife called Benjamin Franklin and they charged her $460 for the regulator. Total job was well over $800. Be careful calling this company.

Ben Kuenemann

7 months ago

All of the guys who have come from Ben Franklin have been superior. Good workers, through, polite, friendly and know what they are doing. Another excellent performance by your company

Lesa Danhauer

3 years ago

Jonathan explained everything and gave great recommendations on our options. He provided a quote quickly. He was corteous and efficient.

Irene Shooter

3 years ago

Jonathan did an excellent job to try and determine the source of the leak. He was so nice, courteous and explained everything as he went along.

Katherine VanDewater

11 months ago

I have used Benjamin Franklin Plumbing for the past 5 years. They provide competitive rates, excellent customer service, great professionalism and good responsiveness.

Janice Bender

6 years ago

Not good. I called them to open a clog a branch drain line. They had trouble finding the problem but tried to convince me it was in the main line and offered a $4500 solution to fix it. In the process the did open the line. They hen charged me twice what I paid another plumber to do the same thing,

Sid Vicious

a year ago

Told dispatch we needed toilet flap and seat replaced. They showed up with neither and wanted $100 for just showing up STAY AWAY !!!!!!

Sadu Bajekal

2 years ago

Great service. Dave is a knowledgeable, skilled plumber who is also very friendly and courteous to work with.

M L

3 years ago

Kept me advised of appointment arrival. JP, our service tech was courteous and professional. Handled service call promptly and thorough. Answered questions for us.

Shaundra Smith

4 years ago

Throughout the entire process, they were professional, knowledgeable and informative. And they quickly resolved my plumbing problem!
Thanks John!

John Haussmann

3 years ago

Knowledgeable technician who provided courteous and prompt service. Explained all options for water quality in understandable terms. Same day delivery and installation of equipment.

Ann Bradberry

6 years ago

I was very impressed. Plumber was on time, very courteous, knowledgeable, cleaned up after himself.The fix is working well, no problems.

Marina O (Marina)

a year ago

Came out very quickly and the plumber was professional and upfront about the costs. And he fixed the problem!

Liz Lubin

3 years ago

Fantastic service. Jon was extremely knowledgeable, efficient and took the time to explain my options. Will definitely work with this company again.

Mary Ann Ramos

a year ago

Andres Garcia was friendly, explained everything clearly and did an excellent job. Very professional. I would call on Andres again.

A O

5 years ago

Excellent service and attention to details. Good communication and ready to give alternatives in terms of equipment and service. Will hire him again without any doubt.

PRESCILLE SPAULDING

3 years ago

He was able to clearly explained the entire process clearly. We are very clear about the type of water heaters available and what will be necessary. Very good!

David Riehl

2 years ago

Their persistence paid off. We had a very stubborn stoppage in the 2 line to our kitchen sink. The guys were very thorough and we are very happy.

Emory Gose

7 months ago

Tim was on time, very efficient and neat.
Very professional!

adele clarke

7 months ago

As always, Dave Lambert & Benjamin Franklin Plbg. provided knowledgeable, friendly service. I highly recommend them to anyone looking for a reliable plumber.

Sharon Schroeder

6 years ago

Very simple review---my husband told me At last we found a GOOD plumber. I agree.I have written this twice already. Why haven't you gotten it?

Joshua Bullock

3 years ago

Got a call back on a Sunday for emergency flooding. Had an appointment first thing the following day to expedite our repairs. Great service.

Phyllis Shipley

3 years ago

I called,they came before the time scheduled.were very professional and courteous, cleaned up,.fair price and honest.Great job! will recommend gladley.Phyllis

Jim Tillman

a year ago

Andy was professionally and did a great job of explaining the options and related costs for the repairs.

Dylan Zimmerman

3 years ago

The service tech was very knowledgeable on what was wrong with our hot water heater and adhered to the COVID-19 standards that their company had outlined.

Jack Craver

3 years ago

Got a plumber over to replace my kitchen faucet almost immediately. They had a lightly used faucet on hand that they offered me at a great discount.

Michael Hinegardner

2 years ago

Dependable service. They notified us and arrived just as they committed to. The gentleman was very professional and thorough. The service performed was exactly what we wanted.

Belle Bates

3 years ago

Dave Lambert did an excellent job replacing the handles/stems/trim etc. on our 35 yr. old shower/tub plumbing.

Rhonda Peck

2 years ago

Andy was super nice, professional and knowledgeable. The company is a little pricey, but that's not his fault.

C G

3 years ago

Had the best experience with this company today! They fixed a problem for me that we have been trying to get fixed for 2 years now! I can't recommend them enough.

Vicky Rudy

a year ago

Wayne quickly dispersed the clog. He was cheerful and gave great tips to avoid future issues.

Sharon O'Toole

10 months ago

Manny was very professional, helpful and friendly. Well done

Philip Hudson

7 months ago

Andy is the best and most knowledgeable plumber of all time!

Heidi Estrada

a year ago

As always, they are reliable, professional and give great guidance. We've used Benjamin Franklin Plumbing a lot and this is why.

Danny Urban

2 years ago

Tim Peterson was very friendly & professional & listened well to my analysis of the problem. Very happy with him & the service.

Kim Minks

2 years ago

Andy was amazing. He is a fantastic face for your company. You are lucky to have him.

sem Me

a year ago

Our plumber showed up on time. He was professional, personable, skilled and knowlegeable.

Bob Oldreive

a year ago

Quick response and Jon installed our disposal quickly and at a fair price! We’ll use Benjamin Franklin Plumbing again!

Clayton Collins

3 years ago

Technicians were very professional and courteous! They left their work space neat! Would definitely use them again!!

Ildiko Scott

a year ago

Fit us in when no one was available; fixed the problem quickly and helped us to do it economically.

George Reswik

a year ago

Wayne did a great job. He was friendly and he repaired a toilet in short time.

Benjamin Anderson

2 years ago

Fast, friendly, and very professional. We will definitely use Benjamin Franklin for any of our plumbing needs!

Joe & Nancy Young

a year ago

Good job - Andy was great. He clearly knew what was needed to complete a successful job. Many thanks.

Karen McBride

3 years ago

Well, finally. A plumbing company that has a heart. John Jr and John Sr were kind and caring and fixed my problem the less expensive way. I appreciate that! I will call them for my next plumbing problem.

Jack Daniels

3 years ago

We were very pleased with the service we received today. We think
the annual review of our plumbing is an excellent bargain.

Christine sokoll pervere

2 years ago

Everyone from the front office to the field were awesome-courteous,precise,explained everything in detail, cleaned up after all the work done. I would highly recommend this business

Suellen Siebert

3 years ago

Very punctual. Got to the job right away and fixed it promptly. Very reasonable price especially for the weekend. Would definitely use again.

Margaritas Mexican Food and More

3 years ago

He was prompt. Stayed until the problem was resolved, and it wasn't your usual problem. Very pleased and would recommend.

Brittany Etheridge

a year ago

Service and technicians were wonderful! Super helpful and knowledgeable. Will definitely call them again when necessary!

Tracy Johnson

2 years ago

Dave was our technician. Super friendly and professional. Arrived right on time. Would use again.

Daniel Boswell

2 years ago

Our service professional, Evan, was great. He showed up on time and was very professional, knowledgeable, and courteous.

Jill Janszen

4 years ago

Thankful for Benjamin Franklin Plumbing for coming out on a Sunday to repair a leaky bathtub faucet! Professional & friendly service.

Katie Louderback

a year ago

John came out and quickly found our leak and fixed it. He was kind and the job was done well.

Mike Hubbard

2 years ago

Andy came out on a Saturday morning and unclogged our main line - reasonable price and very professional

Drew Finkel

4 months ago

Fast turnaround time and fast service!

Jim Kelly

10 months ago

Did a complete examination of my water softner and explained in detail my problem. Good job.

Joyce Maddoux

a year ago

My plumber Andrew Christiansen was very efficient he made the repairs very quickly and did a great job

James Froehlich

2 months ago

Quick and very professional.

Amos Jakobovits

a year ago

Jonathan was extremely friendly and provided plenty of information and suggestions on other plumbing related questions.

Mhari P.

a year ago

I've used Benjamin Franklin plumbing a few. They are prompt,professional and friendly. I've been satisfied with the services every time.

Beth Bailey

5 years ago

Dave was on time, was very knowledgeable guy. He answer our questions and was very helpful and friendly. We will being calling back for further problems.

Elizabeth Miller

2 years ago

We were very pleased with Evan and his professionalism. Highly recommend Benjamin Franklin Plumbing.

Patanjal Vyas

11 months ago

Tim was great. I would recommend requesting service from him

John Ralston

a month ago

Well done. Prompt, efficient, and quality service.

Jennifer Sosler

a year ago

Tim showed up on time and was very efficient and careful when digging up my hubby’s yard!

Thi Mint

2 years ago

The Agent was professional and wearing a mask and all infection control practice was a fantastic one, keep covid under control, great job.

Jeff Chapman

2 years ago

This time out, it was to replace a bathtub drain mechanism...but I have called them for all sorts of things over the years...have lived here 6 years and used a few different plumbers...but since I found Ben Franklin, they’re my go-to and there’s not a close second.

Charles A

3 years ago

Excellent service. Brandon was outstanding in quoting and fixing our plumbing issue. A first class guy.

George McBride

a year ago

Fast and friendly service. Reasonably priced. Recommend Ben Franklin for plumbing services.

Raymond Atkinson

a year ago

Manny did an excellent job of taking care of our leaking water main

Margo Kamin (MsFitness)

3 years ago

I love the fact that they let you know when they're coming there on time they do quality work for a fair price and are reliable friendly and qualified.

Sherry Richard

a year ago

I subscribe to the Ben Franklin maintenance agreement. They perform a check annually including flushing hot water heaters.

James Nyfeler

2 years ago

Tim is the plumbing whisperer. He was on time, efficient and fixed the problem in record time. I will always use Ben Franklin plumbing and you should too.

Tori Becker

a year ago

Great experience! Replaced a part on our water heater and got it back up and heating.

Manish Patel

3 years ago

Best plumber I have ever talked to. Not even close. Taught me while he worked so I could make good decisions later.

Eileen Welser

11 months ago

Professional, good social skills, clean, efficient, thorough and gave direction of what to do next.

Lilach Rapaport

a year ago

Had John look at gas leakage, very responsive and professional. Pricing is a bit steep though.

Lisa Dozier

2 years ago

Very efficient. Very professional and friendly. Had someone available after hours to help us and arrived very quickly.

Angela McMurray

2 years ago

We had a leak and needed someone to come out ASAP. We were very pleased at the response time and professional work completed by the team. Thank you!

Hippie Spaceship

4 years ago

I don’t even think this is worthy of even one star... they charged us WAY too much... it will leave you in a very tight situation... please find someone else... don’t waste your time or money!

Eric Wetzel

2 years ago

Dave was fast, knowledgeable, and got us the help we needed. Highly recommended!

Jennifer Grimes

2 years ago

John was very professional and did a great job diagnosing the issue and providing various options for ways to resolve the problem.

Martha Lord

3 years ago

John and assistant were very friendly and helpful. They did the work quickly and were very thorough.

Jan Doughty

2 years ago

Have used them multiple times, including emergency situations at night and on weekend. Always knowledgeable, professional and friendly.

Andy Rado

2 years ago

They showed up and helped me switch out all the water filters on my new home system. They walked me through it so next time I can just do it myself! Thanks BF

John Adams

6 years ago

Service scheduling was very timely and responsive. Technician was thorough and helpful. Good value.

Josh Inman

3 years ago

Was great, showed up in the window and completed the job quickly and for the agreed upon price. Would highly recommend!

Marion Forbes

9 months ago

Tim answered questions with clear explanations and took the time to do things right.

Justfor Fun

5 years ago

Arrived earlier then expected and ready to work. Did the job quickly and was very nice to talk to.

Thomas Clyburn

3 years ago

Great customer service and very nice technicians. A little pricey, but I’m happy and will work with them again!

glenn rhoades

7 months ago

Good experience. Tim Peterson was great. Very knowledgeable.

Barbara Panzer

2 years ago

The gentleman fixed my problem and was pleasant with the experience
I would definitely use them again

Ersilia Ash

2 years ago

Punctual, professional, and very cordial. Did the whole house check efficiently. Made the entire process easy.

Mikel Brooks

3 years ago

Fast, friendly service. Very nice person. we talked as if we had known each other for years.

Herbert Rigsbee

a year ago

Annual checkup. Andy handled it well, and found a disconnected drain line that we didn't know about.

William Hagen

3 years ago

They wanted $218 to fix a leak in my toilet tank. A local handyman fixed the leak by changing the flap.

Lanny Plumlee

4 months ago

These folks know what they are doing and don;t waste time. Pricing is fair and service and response time are superior.AA++

Aaron Brown

2 years ago

On time, very helpful and knowledgeable. Courteous and quick. Exactly what I’m after when I call a plumber...

debra hintz

6 years ago

This company is a joke, a simple plumbing job was estimated at 5k when the plumber was here, then he leaves at goes back to office and the office women emails us an invoice for 7k!!!!!!!! what a rip off!!!!!!!!!

Bob Walker

10 months ago

Technician was very knowledgeable and courteous.Great job!

Jason Vertrees

3 years ago

These folks are great. They're always on time, professional, and get the job done. I do recommend them.

Jose Arias

2 years ago

Great service and very professional! They cleaned everything after job was completed too.

Jennifer Wagner

2 years ago

Wonderful experience by a knowledgeable and helpful plumber, John! I will call again should I ever have a need.

Patricia Torrey

4 years ago

Very happy with the service. Dylan was very helpful and professional. I certainly recommend your company.

Michael Kirby

3 years ago

Accomplished the task. Explained satisfactorily what was done and reason for. Working OK after repairs. Did what was paid for

Trevor Loomis

2 years ago

Awesome, knowledgeable service from Jonathan Willis. He explained everything clearly. Thanks for the great work.

Britton Danton

2 years ago

I always use these peeps! Never had any issues and the techs are always super friendly and knowledgeable!

John Blackburn

5 months ago

Somewhere between excellent and superior.

Pablo Arias

3 years ago

The technician arrived on time as scheduled. Made valuable suggestions and clear on what would need to be done

Josh Kivenko

a year ago

The best service. Professional and clearly want to keep my business. Super responsive.

JP Bull

2 years ago

Very Professional, Knowledgeable, and Efficient in repairing a Hot Water Leak in my Home.

Sonja Helies

2 years ago

John was very helpful and fixed my problems efficiently. Excellent work as always.
Thank you very much

Greg Abell

2 years ago

Punctual. Efficient. Very pleasant. Diagnosed and repaired problem expertly. Great.

Chiwon Suh

6 months ago

Excellent job done by Tim.

Tony Merrick

3 years ago

Awesome! Great, knowledgeable, and reasonably priced. I have multiple properties and will be calling them again!

Rich Slaton

a year ago

Upfront pricing and clearly well-trained. Will use again for plumbing issues.

Michael Cooke

6 years ago

I was blown away by high prices! However, I made a next day appointment, the tech was right on time, and the problem was resolved.Shop around

Michael B. Ash

2 years ago

Andy took me through the process and explained everything that was to be done. Personable, competent and efficient.

Emma Van Eenoo

6 months ago

Very professional and well done.

E Cook

2 years ago

Came out quicker than I expected. Tech was knowledgeable and helped in an emergency situation.

Michele Starley

a year ago

Would absolutely use them again. Tim was great!

Jeremy Rains

2 years ago

John was on time, very friendly, and did quick work. Thanks, Benj Franklin Plumbing!

Jack Darden, Jr.

2 years ago

John provided quick, efficient rebuild of a primary toilet by converting a unnecessary, leaking duo flush system to a standard flapper system.

Carol Huffman

3 years ago

These plumbers are amazing every time we dispatch them. Prompt, communicative and effective.

Christopher Crowson

10 months ago

quick response and quality service, i recommend them for Austin ?

Black Widow Catering Catering and Culinary Arts

5 months ago

Excellent and very professional

ahmad kamalvand

3 years ago

Evan was great, he really cares about his customer. A patient guy.

Vivian Pugh

7 months ago

Awesome . Thanks Andy for being so great

William Brasher

a year ago

Had a nagging slow leak, and their technicians were tenacious to find the source and resolve the issue.

Jim Taylor

3 years ago

Dave was friendly and able to answer all my questions. Gave me options for further work needed.

stephen boeder

2 years ago

The best service i have EVER had from from
office to serviman. Explsined everything
Will never use anyone else!

Carol Croft

3 years ago

Arrived within apt window. Dave is a knowledgeable and experienced plumber.

Steve Adkins

6 years ago

My appointment w/ Ben Franklin was incredible, Richard was great.

Adrienne Segoviano

6 months ago

Quick and efficient. Thanks!

Kurt Hey

4 years ago

Very knowledgeable technician. Found the issue right away and did a great job repairing it.

Julia M

5 years ago

My husband drilled into our main water line today (Saturday after Thanksgiving!).Benjamin Franklin was the only place answering the phone right away and 1.5h later we had someone coming out to us fixing our problem.

Max Lee

4 years ago

JP was 'early', very professional, and finished the job quickly and correctly. Thank you!

Francisco Alvarez

3 years ago

Brandon was very professional and help me out with a warranty claim on our water heater.

Spencer M

4 months ago

Professional, quick, and punctual.

Bonnie Bain

2 years ago

So pleased with the service. My tech was great!
Thank you!

Juan Vidal

6 days ago

The service was awesome the technician was very helpful

Joel Laminack

2 years ago

These guys suck. don't know what is happening from the office to management to the field. Test them and you will be writing the same review I am.

Phil Cummins

6 years ago

They were here early and finished quickly. No more leak!! Good job!

sean ross

6 years ago

Thank You for your help. Their was a great Plumber that was sent out to help my family and I.

Craig Dunlavey

8 months ago

Great service, great options, thorough and friendly

Frank Chalaire

3 weeks ago

Outstanding service!

Dave

2 years ago

Very prompt, professional, polite.
Great Job! Great technician!

Dr. Victoria Shackelford

2 months ago

A profession relational service personnel
Thank you

Harriett

a year ago

I always receive great service from people who are personable & provide great customer service

Dustin McComas

a year ago

Excellent, timely service that went beyond the listed job.

Emily Wilcox

6 months ago

Tim was the best!

Jerry Nickens

6 years ago

The workmanship seems to be ok, but it should be nothing but outstanding based on the price charged.Jerry Nickens

J I M Dondlinger

7 months ago

All ok

JUDY CAMPBELL

3 months ago

Dave Lambert did a great job installing our RO system

Phil Schriber

5 years ago

Very nice guy, went right to work and took care of Business!

Hall Chiropractic

6 years ago

We were charged $640.00 and our problem was not fixed. We were very disappointed.

Morgan Nawrocki

2 years ago

So kind and courteous on the phone for scheduling and from the technician. Thank you!!

Roznovak's Services, Inc.

2 years ago

Called and they had a tech out in an hour. Reliable.

Randy Watts

a year ago

Wayne was great, quick and professional.

Miryam Van Horn

6 months ago

Very professional, thorough.

Leslee Camarillo

4 years ago

Very friendly and professional will definitely call again!

Philip Helentjaris

2 years ago

Same day service and easy to understand explanation of our situation.

Bob Voss

2 years ago

Serviceman was excellent. Installation was seamless and quickly done.

Ravindra Chilaka

8 months ago

Overall Plumbing Service and inspection of the entire house.

Susan Pikal

3 years ago

Friendly helpful man who gave me several options to consider with partner homeowner.

David Conner

10 months ago

Andy did a great job!

JANE FRANKS

4 years ago

Very professional and polite. I would recommend this company to anyone.

Steve Leo

a year ago

Very responsive, professional, knowledgeable and reasonably priced.

Sam Johnson

2 years ago

Technician was professional, knowledgeable and got the job done quickly

Philip Ruth

3 years ago

Great work and came in under the original quote price!

Norma Hernandez

a year ago

Very happy with their prompt professional service.

Jim McBride

2 years ago

Jonathan Willis did a great job with faucet maintenance and repairing a leak!

Teresa Thompson

3 years ago

Brandon was thorough, detailed, professional, and courteous. Excellent!

Ed Bailey

3 years ago

Jonathan was all in. It was a complicated job, but he didn't back down.

Phyllis Steury

a year ago

Prompt and friendly service. Will use again.

Dave W

a year ago

Andy Garcia is the best plumber, and a great guy!

Tina Zientek

4 years ago

Timely, efficient and friendly.
Explained the process throughout.
Thank you

Joy Bee

2 years ago

Andy was very thorough, informative, helpful and friendly.

Duke USA

3 years ago

Excellent service from first call to completion of service call. Will call on them again.

Jennifer Ramirez

a year ago

He was such big help and very descriptive.

Adam Weisberg

2 years ago

John was great...had a sump pump repair.

llDavid Houghton

a year ago

Andrew was good, professional and relatable.

Lauren Campbell

2 years ago

Dave was great and patient ! Thanks so much!

Heather Goldman

9 months ago

Manny did a great job

Robert West

2 years ago

Satisfied with estimate process / professional and installation process / master plumber. .

Dino Jobe

2 years ago

John was quick and efficient. Good advice too.

Mari Blair

a year ago

He was very professional and honest.

Andrew Brooks

2 years ago

As usual, Benjamin Franklin delivered. Great service!

Vaughn Shreeve

a year ago

Great service, very professional, and knows what he is doing.

Susan Pratt

2 years ago

Tim was on time and did a great job.

Tim Hansen

3 years ago

The knowledge and customer service by my technicians was top rated!

Katharina McCall Peterson

4 years ago

John was a great help. Professional and efficient.

John Hughes

2 years ago

Did not find problem but ruled out some sources

D F

a year ago

Replaced 6 old shutoffs with new 1/4 turn shutoffs.

Richard Esquivel

8 months ago

Very thorough and professional.

Melanie W

3 years ago

Very easy to schedule - great work, thank you

Paul Resta

2 years ago

Was fast and efficient and quickly resolved problem.

Jill Carey

2 years ago

Provided good estimate for repairs and date for next service.

Jack Langston

3 years ago

On time, on task, on budget, done well and fast. Thanks, BF!

Sandra Broussard

a year ago

Excellent job! Thank you!

Filip Andonovski (Psychedel1c)

2 weeks ago

Great service and professional engagement.

Punita Nakrani

4 years ago

John, an excellent professional understanding customer needs.

JAMIE KING

2 years ago

Fantastic company. Dave is the best

Sue Pickle

3 years ago

Jonathan Willis was friendly and professional ...will be using your company again!!!

Dawn Cramer

a year ago

Great job, quick and mostly painless

Cami Wells

6 years ago

A little pricy but the service was good and on time.

Charlie M

3 years ago

Great place, very reliable, and punctual. Lifesavers!

Ruben Olguin

2 years ago

Professional and very detailed oriented in their approach.

Donal Myers

2 years ago

replaced kitchen faucet. very happy with

Krista Scalf

a year ago

Professional, prompt, friendly service.

John Oliver

10 months ago

Be very careful with these folks.

J M

4 years ago

Look some where else . They will take advantage of you . Five times the the going estimate!

Antoine Fievre

3 months ago

Good job Dave

Jason Sisney

a year ago

Showed up early and knocked it out of the park!!

S Longo

a year ago

Great professional friendly service.

Susie C

2 years ago

Very knowledgeable, professional and courteous!

Scott Simpson

2 years ago

All good, great job. Thank you.

Elvira Guerra

a year ago

Very knowledgeable and professional.

Jose Diaz

6 years ago

Low water pressure still exists. Problem wasn't resolve

Michael David Spadaccini

13 years ago

Stay away from these guys. They have little games they play with the billing.

Amol Gharte

6 years ago

Good service but a little pricey!

Michael Bowers

2 years ago

Personable, timely, professional. Exactly what one hopes for.

Craig Kimble

3 years ago

Excellent service and explained everything in detail.

Elynne Koay

6 years ago

Very good. happy with the service

Suzan Hunt

2 years ago

Just getting estimates at this time. May use in the future.

Ann Mullen

4 years ago

The technician who came out was kind and professional.

Jewell Parker

8 months ago

Thorough and professional for a fair price

Sharon Lykins

3 years ago

Great Service! Very Helpful!

Edward R Anderson

11 months ago

Efficient, courteous, professional!

Nikolas Byrd

2 years ago

He did a great job!!

Gail Salazar

3 years ago

They did a great job !

Daunte Robinson

3 years ago

Great and fast customer service!

Donna Ackman

2 years ago

Friendly and prompt annual water heater service

Elmer Dangerfield

a year ago

Technically very good.

Carolyn Thibodaux

3 years ago

Jonathan did a great job.

Luann Williams

a year ago

Great, professional service!

G L Cooper

2 years ago

Evan was professional and knowledgeable.

Leo Hawkins

6 years ago

I thought they overcharged me.

James Torres

3 years ago

Very professional and great job.

James Boski

3 years ago

Found the leak inside the wall and fixed the pipe

Patrick Willis

4 years ago

Absolutely horrendous experience all around.

Lanny Plumlee

8 months ago

Good service

Christina Stead

2 years ago

In and out quickly, very helpful

,sana mohtashami

3 years ago

Too expensive compared to other bids

M T

3 years ago

Great service, very friendly

david wasdin

3 years ago

Dave was knowledgeable and punctual

Lewis Bowen

2 years ago

They were quick.

Penny Weibly

3 years ago

Prompt, courteous, and experts! Thanks

Liz Stringer

2 years ago

Did a nice job!

jim pederson

5 months ago

satisified

Erin Hunter

a year ago

Terrific staff!

Bradley Melnick

a year ago

Very satisfied

Linda Kleidon

3 years ago

Excellent customer service!

Jessica Reisman

2 years ago

Tim was great!

ROGER SUMMERS

a year ago

Repair water leak

Valerie Newfield-Crippen

11 months ago

Dave and Marty did a GREAT job!!!!!!!!!

MVP_2007X

2 years ago

Very professional and knowledgeable!!!!

Linda Bendele

2 years ago

All very good.

Mary Rusk

2 years ago

Unplugged upstairs teenager's toilet

Elizabeth and Philip Turner

a year ago

Excellent Service

Barbara Clark

a year ago

Water heater maintenance

Tony Foroughi

2 years ago

DAVE IS GREAT

John Turnbull

a year ago

On time and professional

Jessica Ross Yonker

3 years ago

Very

Byron Leonard

3 years ago

Very helpful.

Amanda Noles

3 years ago

A+

Eugene Coleman

a year ago

Faucet cleaning

Idk anymore

2 years ago

A lifesaver.

Marcos Lujan Taiji

a week ago

Gave me a thorough diagnosis and explained in detail what my issue was with my shower drain.

Dejan Suletic

2 days ago

Had them quote replacement for my water softener system. Ryan walked me through different options and provided a competitive quote for a filtration system instead. He even stuck around to answer various unrelated newbie plumbing questions I had.They returned the next day for the install, which was done meticulously. Great craftsmanship. Thank you Ryan and Benjamin Franklin plumbing team!

Sharon Hoger

4 weeks ago

Donovan solved a longstanding problem with our hot water. I could not be more satisfied.

Shae McG

a day ago

Trent, Ryan & Tim thru themselves into gittin er' done!!!!!!! Amazing a upcoming holiday weekend as well...So grateful for these hard working champs, and the kind consideration they showed me! The closer it got to 5pm they were still hard at it - sweat and all without a single complaint!Please consider giving these guys a good pay increase for all they're hard work, their work ethics & exceptional customer service!I certainly will at anytime recommend Benjamin Franklin Plumbing to my Manor/Elgin neighbors!

Ersilia Ash

2 weeks ago

This is the second time Tim has been to my home. He is personable, professional, and thorough. He has excellent diagnostic skills. Always excellent results from Ben Franklin plumbing.

charles meetze

10 months ago

Karl

2 years ago

Carrie Harris

2 months ago

Larry

3 years ago

Norma Baker

a week ago

Bernard Stone

a year ago

David Johnston

a year ago

Frances Drell

2 years ago

Ramona Russell

2 years ago

Sandra Jaime

2 years ago

Laurie Crain

2 years ago

Patrick Thomas

2 years ago

Hallie Hutchinson

3 years ago

Justine Twyeffort

2 years ago

Jeaneane Steele

a year ago

Gordon Warren

a year ago

Andy Bitner

2 years ago

Ou Oe

8 months ago

Kent Mickelson

3 years ago

Lilly Glez

2 years ago

Joe Butler

2 years ago

Claire Neeley

2 years ago

We Law

3 months ago

Julie Branc

2 years ago

Mary Hill

a year ago

Jason O'Neill

a year ago

Jordan Blount

a year ago

Gavin Reid

a year ago

Christine Lasnier

a year ago

Julian Lopez

2 weeks ago

John Burke

2 years ago

Pete Phillips

a year ago

chesley jones

2 years ago

Blake Mathews

2 years ago

Michael McDonough

3 years ago

Hummingbird House

2 years ago

Carla Williams

a year ago

Thamizh

a year ago

Tom Bissett

2 years ago

josh deleon

a year ago

Crystal Cotti

8 months ago

Kyndal Jacobs

a year ago

Doug Anderson

a year ago

Jeri Lindsay

a year ago

Jason Sanchez

2 years ago

Chris Rivera

9 months ago

Kim Hovanky, M.D.

5 months ago

Chelsea Bosch

a year ago

Pam Stanley

2 years ago

Terry Arzola

3 years ago

Jason Harrison

2 years ago

Thomas Rashman

a year ago

Henry Zuniga

a year ago

Abilene Texan

11 months ago

Steve Verleye

2 years ago

Butch Smith

2 years ago

Robert Cruz

a year ago

Vanessa Mokry

2 years ago

Mario Morales

a year ago

Andrea Rowell

a year ago

Chris “Sherby” Sherback

2 years ago

Lee Laird Jr.

2 years ago

Marvin Kelly

3 years ago

Jean Works

3 years ago

Glenn Paul

a year ago

Kelyndra Vieira

2 years ago

Abel Arellano

4 years ago

Susan Sargent

2 years ago

Daniella Wahl

4 months ago

Aimee Cain

2 years ago

Stella

2 years ago

Gary Brophy

3 years ago

Vicki Chapman

a year ago

Matt Waldbusser

2 years ago

Joan Middleton

a year ago

Melinda Fore

6 months ago

Mickey Melendez

2 years ago

Cindy Hu

2 years ago

Paula Jane

9 months ago

Gayle Kurtze

2 years ago

Rob Schutty

a year ago

The Doris Family

3 years ago

Alison Dehon

a year ago

Robert Bridges

a year ago

Charlton Lee

a year ago

Lee Ann Gilbert

a year ago

Terry Acker

2 years ago

Nicole Prather

3 years ago

Texas Private CNA Services A,G.

3 years ago

Terry Eckert

a year ago

Rich Robinson

a year ago

Kay Sandquist

3 years ago

Dana Dillon

2 years ago

theresa Mora

a year ago

Russell Henry

2 years ago

EJW Wheeless

2 months ago

Davi Blight

a year ago

Christy Wallace

2 years ago

Sam Pritts

9 months ago

Kim Brock

a year ago

keila santos

3 weeks ago

Tammy Waters

2 years ago

Michael Cunningham

a year ago

Clemente S.

3 years ago

David Riskind

3 years ago

Rick Castleberry

4 years ago

Anthony Perez

2 years ago

Mark David

3 years ago

reggie lemmons

5 months ago

Shelia Patrick

11 months ago

irene leahy

3 years ago

Katy Kapow

2 years ago

Monica White

3 years ago

Bess Green

a year ago

Shari Hulsrt

5 months ago

Austin Morledge

2 years ago

Jonathan Norris

a year ago

Jose Perez

2 months ago

goyaman27

2 years ago

Michael Chen

10 months ago

Franklin Trumpy

2 years ago

t edgerly

6 years ago

Chris Ortiz

2 years ago

Mary Rusk

a year ago

Albert Gonzales

3 years ago

Meredith Fitzpatrick

3 years ago

Matt Jackson

a year ago

Kathleen T

2 years ago

Hank Smith

8 months ago

Rod Holley

a year ago

Suzanne Barrick

2 years ago

Maylene Garcia

a year ago

Kirk Risha

a year ago

Gretchen Forgey

a year ago

Anil Godhania

2 years ago

Martha Goff

a year ago

Rakesh Shah

7 months ago

Louise

2 years ago

Rebecca Kassebaum

2 years ago

Dan Hull

3 years ago

Bill Gauspohl

2 years ago

kimberly law

11 months ago

Kathy Kerr

6 months ago

Abdullah BOZTAŞ, Ph.D

2 years ago

School of Rock Round Rock Rock

2 years ago

Lisa Dennis

3 years ago

Ricky Mak

2 years ago

M Retano

2 years ago

Dawn Heimann

2 years ago

James Richards

3 years ago

Cheryl Holder

a year ago

Tamara Hefner

3 years ago

Blaine Milner

a year ago

Jose Corleto

2 years ago

Richard Pope

a month ago

Brian Atkinson

3 years ago

Bart G

2 years ago

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