Description
Plumb Masters, Inc. is proud to be the name customers across Austin trust to solve all of their plumbing problems.
Whether you need a minor service like a toilet repair or drain cleaning, or a major service like a gas leak detection, water heater replacement, or complete repipe, we’re prepared to get the job done quickly and effectively the first time. No matter how complex your job may be, we show it the same care and attention to detail you expect from anyone servicing your home.
When you demand the best, call Plumb Masters and make sure you’re not settling for anything less!
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, 24 Hour Emergency, 24 Hour Plumbing, 24hr Emergency Service, All Types Of Plumbing Services, Annual Plumbing Inspection, Backflow Testing, Bathroom Fixtures, Bathroom Remodel, Broken Drains, Commercial Facility, Commercial Plumbing Emergency, Complete Repipe, Dip Tube, Drain Cleaners, Drain Cleaning Repairing, Drain Inspection, Drain Inspection And Cleaning, Drain Line, Drain stoppage, Emergency Drain Cleaning, Expansion Tank, Finished Plumbing, Fix And Replace, Fixture Installation, Fixture Updates Or Repair, Full-Service Plumbing, Gas Leak Detection, Gas Line, Gas Meter, Green Plumbing, Hard Water, Hidden Leak, Home Plumbing, Hose Bib, Hydrant Inspection, Inspection & Maintenance, Install And Replace, Install Plumbing Fixtures, Installation Drain, Installation Drain Cleaning, Kitchen Sink, Large Plumbing Service, Leak Fixed, Leaking Water, Lift Station, Lift Station & Sewer Pumps, Maintenance & Repair Services, New Pipes, Old Pipes, Plumbing Backflow, Plumbing Emergency Services, Plumbing Fixtures, Plumbing Helps, Plumbing Inspection, Plumbing Issue, Plumbing Issues, Plumbing Lines, Plumbing Maintenance Services, Plumbing Problems, Plumbing Project, Plumbing Repiping, Plumbing Services Residential Plumbing Commercial Plumbing, Plumbing Services Today, Plumbing System, Pressure Regulator, Pressure Relief Valve, Pressure Washer, Regular Maintenance, Repair Replacement, Repiping Residential Plumbing, Repiping Specialists, Residential And Commercial Plumbing Services, Residential Plumbing Installation, Residential Plumbing Installation Maintenance & Repair Replacement, Septic Repairs, Sewage Backups, Shutoff Valves, Sink Drains, Slow Drains, Small Leak, Soft Water, Softener Systems, Tankless System, Washing Machine, Water Damage, Water Detecting, Water Filters, Water Filtration And Softening, Water Filtration System, Water Jetting, Water Line, Water Mains, Water Meters, Water Pressure, Water Softening Systems, Water Treatment Services, Water Valve,
Reviews
***BEWARE LABOR PRICE IS $700. per HOUR***
These guys responded quickly and i am grateful for that. However they told us $175. for after hours call. The next day they billed us over $800.00 for what was a 1 hour job.
Administrative Coordinator
3 years ago
Oliver and Kailum came to help us this week and they completed the job quick and effectively. They are incredibly easy to work with and knew exactly what they were doing.We are so happy to have found a reliable team. Not to mention the updates which are VERY MUCH appreciated. I would (and will) recommend Plumb Masters to anyone in need.*Thanks again for everything, guys!!
They do not like to get dirty. Sewage back up at Apts and they said it was icky and refused to work on it. Said it wasn't sanitary poor babies lol. Call real plumbers!
Professional negligence and way overpriced. Our sewage line was backing up into the house and we asked our neighbors if they were having similar issues, nobody was and one recommended Plumb Masters (Plumb Doctors came but it's the same company) - huge mistake. They came out quickly and inspected a clean out and said we had a catastrophic failure in two places. I asked to see the video footage (that we paid for) and he said it wasn't possible as it was completely backed up. He recommended we vacate the home immediately and take immediate action to fix the problem. I was shocked as we could still flush our toilets (the sewage had drained) but trusted the expert.He came back with a price tag of $44k - he explained two catastrophic failures and most likely orangeburg pipe - everything needed to be replaced to the street. $44k was outrageous but we trusted his diagnosis and vacated the home.We reached out to other vendors for quotes, a commercial plumber in the neighborhood responded on next door and came over, he quoted $5k from the back patio to the street - dig up and replace. He didn't inspect any lines, just gave us an idea on what's fair. Less than 8x the price from plumb doctors but not the entire job.The second plumber, Clarke Kent, came out and inspected the same clean out, same result. However, Clarke Kent only found one failure and noticed it was filled with soil, not indicative of a failed sewer line. He inspected 2 other clean outs and found the main line was clogged with feminine products, causing the backup. He cleared the clog and inspected the main line again, the original clean was not connected and was dead. Our entire sewer lines were replaced with pvc, there was no orangeberg. I asked for a rough quote to replace everything if it was failed, he said maybe $15-20k... still less than half of Plumb Doctors.Plumb Doctors was lazy, only inspected a dead line, didn't investigate the problem - we could still flush our toilets, not indicative of a catastrophic failure. Lied about the second failure, the line was cut 6ft into the run. Charged us for video footage that we never received. Advised us to vacate our home. Wanted $44k to replace a sewer line.Rated 2 stars because they refunded our $380 service call and paid $100 for our inconvenience (we rented a hotel for 2 nights until we found a friends house to stay at). We spent more than that and the stress was worse but it was somewhat fair, we both lost in the transaction. My hope is that someone reading this doesn't lose too, avoid this negligent company that will overcharge you for a problem that doesn't exist.Our invoice said both Plumb Doctors and Plumb Masters, seemingly owned by the same person, super confusing and sketchy. Avoid both.
After hour dispatch was required due to an active leak above unit I was working in. Oliver arrived within 30 minutes and was immediately engaged in isolating the leak, which happened to be coming from 3rd floor!I've used Plumb Masters in the past and I can say with confidence the level of services is consistently top notch!Definitely recommend!
Had a leaking toilet. Plumb Masters had a cancellation so they had an opening for me - plumber came like an hour after I called, diagnosed the problem (eroded wax ring), and fixed it on the spot. Very reasonable price - $218. Then let me know about a broken flush valve - quoted the repair but let me know I could do it myself to save money if I wanted, which I opted to do. Love that transparency. Great company.
Susan S Farris
3 years ago
Joe and Brian did a fantastic job replacing our water heater. From start to finish--we were given a detailed estimate, they arrived on time, cleaned up as they went along, and took care of everything with expertise and professionalism. Also, Jennifer and Tara at the office were very polite and helpful. Absolutely recommend Plumb Masters for your plumbing needs.
Katy Moncivais
3 years ago
After several other local plumbers laughed while declaring they wouldn't even touch the plumbing issue in the house I'm buying, Plumb Masters had someone out in 24 hrs. He was kind, professional, and so very reasonable. I will definitely be using them for the repair and will post an update then. Based upon this experience, I highly recommend them and will absolutely be using them for all future plumbing projects.
I had a big issue that I needed help with fast - Called Plumb Masters and they were out within 2 hours and Brian and Joe were both amazing! They know their stuff and walked me through everything they needed to do. I had complete confidence in them and they were able to fix my issue and alleviate my worries for much less money than I was afraid it was going to be. I would highly recommend them. They know how to make a customer feel comfortable about what is not a fun process - Thank you!
Jay and Andy were great. They arrived at the agreed time, provided an exact cost for the work before beginning, and had the leak fixed in about an hour. This is my third time using Plumb Masters and the experience has been the same each time. I'll be using them for future work as well.
The plumber, Jami, arrived within about 1/2 hour after I called. He found and fixed the problem with one toilet, checked the rest to see why they noisy and was done promptly. He was very thorough and very professional - a real pleasure to deal with.We’ve used Plumb Masters since 2014 and highly recommend them.
Doug Michalsky
3 years ago
The plumber and his apprentice gave notice of arrival, arrived promptly, and quickly made the repair. They were very professional and courteous. They offered quotes on the spot for additional work, but were not at all pushy, even explaining some things I should look out for if I was going to make improvements to my faucet installation myself.
Oliver arrived right at the scheduled time, and quickly troubleshot and addressed my issue, but hung around to make sure the problem was completely resolved before leaving. He was happy to answer questions I had, and explain the problem. These guys do good work and are reasonably priced.
Kevin Lindley
3 years ago
On their fist visit the individual fixed what was needed, but recommended some work that had a steep price. A future call out to our house showed that this work wasn't needed at all. Admittedly I was a little turned off after the first visit.I have to say that since the first visit Plumb Masters has been great to deal with. Each time we've called, they've been able to come out to our house on the same day. This wasn't the case with other companies. On their most recent visit, Oliver and Kailum were very nice, informative, let me know of all costs in advance and gave me advice for future issues. I took a chance on Plumb Masters when I originally called them and I've been using them ever since. Tara, who took my call was very nice and easy to work with when scheduling a crew to come to our house. I even missed their call on their way out to our place, called them back and Tara contacted the crew directly for me to let them know I was home.I would definitely recommend them to anyone needing assistance. I hope Oliver and Kailum stick with Plumb Masters because they couldn't have been easier to deal with and they're good representatives for the company to have out in Austin area homes.
Monique Backer
a year ago
I had a great experience with Andrew (and Graham) from Plumb Masters (aka Plumb Doctors) regarding leak detection service for insurance purposes. He is a very experienced plumber and did a great job for a reasonable price. I did not want to work with a leak detection company that works for insurance companies since this was a possible claim and I needed an unbiased, honest assessment of our leak. He is trustworthy and authentic and I will hire him again and recommend him to anyone needing leak detection or plumbing work.
Linda Gardner
3 years ago
Urgent situation. Water coming from the ceiling should not happen. Called Plumb Masters they sent someone right away within an hour his name is Joe. Joe was courteous responsive helpful and fix the problem immediately. Highly recommend them and will give them a OK on next-door. Will recommend to anyone
William Labanowski
3 years ago
Plumb Masters is the best experience I've ever had with plumbing work in my life by a long shot. For starters, their pricing was far, far better than anyone else for basic cleaning and diagnostic work.Jay, the plumber who came out to service my house, was incredible. He did a fantastic job assessing both my sewage system as well as my hot water heater. I recently had another, larger, plumbing company out to my house and they were unable to clear my system and very quickly opted to write up a quote to fix my system for tens of thousands of dollars. Jay fixed the issue in a matter of minutes. He then spent a ton of time explaining specifically what had been wrong with my system and how he had proven beyond a reasonable doubt that it was in complete working order and not in need to a pricey fix. He didn't try to sell me or up-charge me on anything that I didn't need.If you want an honest plumber that does a great job, turn to Jay and the folks at Plumb Masters. You won't regret it.
I had a concealed leak in my house (water seeping up through my flooring with no obvious source) which Jami found quickly, and he went above and beyond to figure out the best solution. He provided me a quote prior to doing the work, and when he finished, the actual amount was less! He was extremely courteous and respectful of my property and left my bathroom in the same state he found it. I would absolutely recommend Plumb Masters, and while I hope I have no plumbing issues any time soon, I will be using them again if and when I do! Thank you so much guys!
After going through two other HORRIBLE plumbing companies my friend Sam told me these guys are honest, will do a perfect job, and they'll do it with a smile. I didn't realise how right he was until they came out to my house and saved me hundreds of dollars by just doing a simple test to show me I didn't, in fact, have a leak like Mr. Rooters plumbing told me I had (and wanted to charge me $700 just to inspect the supposed leak!!!).I cannot recommend these guys highly enough. Seriously, the most professional company I've ever dealt with!!!!Thank you Mark & Mandy!!!!!!
Carol Schiraldi
2 years ago
We had a massive storm in Texas and all of the plumbers were booked. One week later, my water heater gave up! I called and Plumb Masters were able to come out right away. They did an awesome job. They came and stopped the leak and then installed a new heater for me. Excellent service, they came when they said they would come and they installed the new heater on the weekend. I would recommend them and will use their service again.
I really can’t say enough about how great these guys are! It was an absolute pleasure having them in my home. Marco and Juan were awesome, showed up on time, got right to it and took care of my very clogged kitchen sink within a few minutes. They put everything back together that I had torn apart trying to fix it myself. They cleaned up, made sure everything was draining properly and that nothing was leaking, and they were on their way! Don’t hesitate to call these guys if you need some plumbing help, you won’t be disappointed!!
Sam was able to come out the day after my call and resolved our problem quickly. He did an excellent job at a fair price!
Jessica Sterns
a year ago
Graham and Ollie were super professional and beyond nice - help me problem solve a water pressure issue in no time. Highly recommend their services. Also very sweet and kind to my big friendly dog.
I’ve had an on/off leak that I couldn’t identify. I was referred to these folks, and they were able to schedule an appt for me for the following day. They were on time, very professional, and were able to assess the situation and identify the problem (which was a busted appliance). Appliance repair isn’t their bag, but at least I was finally aware of the problem so I could bring the right person out. Happy with the service call and will def use again if I have a plumbing problem.
Alicho Von Alio
3 years ago
Really quick service. Our toilet had backed up at the community center I work at. We had a party later in the day so it was super important that we got someone here quickly. I called around and everyone was either unavailable on Saturdays or were charging 300 dollars plus just to come out. Finally I found Plumb Masters and immediately called them up. Within ten minutes she had a plumber call me. They came out and took care of everything within one hour of my initial call. The price was good too! Really can’t have asked for better.
carlos and ceci aponte
2 years ago
We used Plumb Master after hours to fix a broken fitting, the tech was very knowledgeable and did a good job on the repair. The issue we have is with the cost of the repair. Initially the tech thought it was one issue and quoted the repair to be around $2,000, since they thought that a large portion of a copper pipe would have to be replaced. Once he began the work it turned out to be something much simpler, basically a fitting on a pipe was cracked and had to be replaced. The two fittings that were replaced cost less than $50 and the time that was spent was 3.5 hours. 1 hour to travel from our house to the shop to pick up a part, 45 minutes to let the cement dry on the PVC fitting, and 2 hours for the repair. The final cost of the repair was over $1400 for replacing two fittings that cost less than $50. I want to be clear, the technician did a good job, my point it that the cost of the repair is excessive. I understand that this was done after hours and there is additional cost to that, on the bill I was charged a after hours fee, which I am more than happy to pay as it was a Friday night. I called several other plumbing companies just to see if what I was charged was inline with normal practices, this does not seem to be the case. I did call plumb masters to try and see if they could explain to me why the charge was so much and the gentleman on the phone basically said that was the cost because of the tool that was used. If your repair can wait and you can shop around I would recommend that you do that.Response to owner - The work that was done was completely different than what was quoted. The initial quote was to replace a large copper pipe, which was not done because that was not the issue. The issue was a fitting that had cracked, that is very different than replacing a large pipe. I am not disputing that a plumber needed to do the work and that required a skilled technician. The cost that was charged to replace a pvc fitting should not have been over $1400, that is just taking advantage of the customer.
Ginna Treadwell
3 years ago
As a Property Manager, it is hard to find reliable vendors. Recently we had multiple plumbing repairs needed on a property and Sam with Plumb Masters came out and quoted the work and completed all of it in the same day. Great work and great customer service!!
Cody and Brian were great! I called and was told all of their plumbers were busy but they would get to me ASAP. I expected to have to wait a little while. Less than 30 minutes later they showed up and fixed our issue in a matter of minutes. Definitely recommend using them for any plumbing needs!
R.L. Montgomery
5 years ago
Plumb Masters is GREAT! My water heater exploded in the middle of the freeze and flooded my garage. They fit me in to their fully booked schedule in order to help me.I knew that I would be paying more than I expected because of permits and code. They worked with me to bring the price down...They do offer discounts. ASK!Thanks to Jason Van Pelt and his assistant Tye Castleberry for their EXCELLENT work, customer service and professionalism. Jason has over 20 years of experience and his knowledge is extensive.
Needed a water heater replacement on short notice and Plumb Masters came out quickly. Jennifer was professional and asked enough questions to get the right technician. Cody was knowledgeable, polite, and got the work done in a timely, quality manner. Would definitely recommend.
These guys restored my faith in plumbers. I was able to get an appointment the day I called. Joe and Jordan has great customer service and explained everything clearly. I was able to schedule my follow up appointment the next morning so I didn’t have to wait long at all. They cleaned up after themselves as well :) Awesome company, I HIGHLY recommend them.
Got a new water heater installed the same day I called them. Sam and Josh did the whole job very quickly, with respect for house and health, and were nice guys on top of that. I’ve used Plumb Masters in the past and was very satisfied, and this visit was no different. Recommend!
Patrick Williams
4 years ago
I was referred to Plumb Masters by another company and boy I’m I glad they did. PM was the 4th company that I had come out. Each previous company was unreliable, unprofessional, or downright dishonest. From the the scheduling to the onsite visit with PM they were extremely pleasant and professional. Cody and Robert were 2 of the best service guys I have dealt with. They were respectful, knowledgeable, informative and just plain good guys. They were able to fix my clog and make some additional recommendations. I later called and spoke with Mark, the owner, and it became abundantly clear why dealing with Cody and Robert was such a great experience. Mark took the time to explain a few things and answer all of my questions and concerns. I will definitely use them again and I recommend anyone who has plumbing problems to give Plumb Masters a call.
Lauren Hubbert
a year ago
Jamie and Jordan with Plumb Masters were fantastic. Our grinder pump went out over the weekend and I called Plumb Masters because I saw that they provide sewer repair services. Jamie and Jordan came out, diagnosed the problem (our pump needed to be replaced), contacted their supplier to find us a new pump, and installed it. They also did their due diligence to make sure the pump was working properly before they left. Plumb Masters is now at the top of my list if we ever need a plumber.
Very professional guys, Jamie and Chris came out and were thorough. They worked quickly and cleanly and ran us through all the issues they located and what they did to resolve them. There's no more leaking so we're happy with the result. Thanks!
I’ve never had a great experience with a plumber until today.They were a little late from a previous call, but this is understandable since they may do work on the spot after giving an estimate.Once they arrived Oliver and Marco were very professional, quick, and clearly reviewed any potential issues and costs of fixes. Oliver was clear on which items should be fixed sooner rather than later, and which I may want to keep an eye on and fix in the future.The cost for the work was reasonable and I will definitely use Plumb Masters in the future.
Plumb Masters was great! They were able to diagnose my issue in a timely manner and the cost for the diagnostic charge was fair. I appreciated that they were on time and gave a call about 30 minutes before they arrived.
My toilet kept running and my drains were sluggish. With three teenage boys we were down to one bathroom!I called Plumb Masters and within an hour Manny and Marco were at my door. Not only did they get me fixed right up, they gave me tips on how to fix things myself.I'll be recommending Plumb Masters to all my friends and neighbors.Great job!
Plumb Masters fixed a broken pipe for me. They were prompt, courteous, and affordable. I had called another plumber who wanted 4 times what Plumb Master estimated for the job. The actual invoice was exactly what they estimated. I’m pleased with their work and will recommend them to my friends.
Michael Hearn
3 years ago
Had a sink in our downstairs bathroom overflowing. Called Plumb Masters and they were able to send a technician, Sam, out right away.Sam took one look, diagnosed the problem in seconds, and then went right to work to get us fixed. Truly professional work and great service. If Sam is representative of all their team, then I can't recommend them highly enough.Thanks Sam!
Priscilla Cupp
a year ago
Brian and Dustin were an answered prayer! They repaired our plumbing issue professionally and timely. It is because of these two men that I can recommend this company with complete confidence that you will be satisfied with the service you receive.
Jennifer Gibson
5 years ago
I've used this company here or there to fix mostly minor problems. Today they really came through for me though. My well had a major issue and not only did Eric and Noah manage to make it out the same day, but offered to stay late when another issue arose. They were very polite even though I was alittle exasperated (thanks guys) and did an excellent job! Highly recommend!
Miranda Cummings
2 years ago
Best plumbers ever!! We had an emergency leak after hours & this company took care of us with both kindness & professionalism! Mandy the dispatcher was awesome & she was quick to get plumbers out to our disaster! Jordan & Jamie were the plumbers that came out & they assessed & fixed the problem within minutes! They were highly skilled & were very knowledgeable & they are the plumbers my family will use from now on. I highly recommend this company. By far the best plumbing experience we’ve had! Thank you all for being there for us & for being amazing at your job!
Alexander Delgado
a year ago
Joe came out and was fantastic. Found the source of the leak right away, recommended some options, got to work and fixed it. He also looked at my water heater and overall water pressure and made recommendations for updating some of the plumbing. Overall 10/10 service and would recommend to anyone.
I found a lot of good reviews for this company and I'm pretty happy with the results. They fixed four leaks in about 90 minutes. Not too shabby. A tad pricy but hey, compared to the amount of plaque buildup in my heart I avoided, stressing and yelling, making mistakes, and all the runs to Lowe's because I bought the wrong part, and all the rest I would've experienced doing it myself.... WORTH IT! Thanks Plumb Masters! I will be recommending your business to others.
Chris Caldwell
3 years ago
Big leak behind fridge at 10:00 at night. Tried calling other companies I had heard of first ( Radiant and Strand) both of whom also have 24 hour service. Both told me that they couldn’t get to me until the next day some time. Plumb Master was there in 20ish minutes. Cost a bit more for the visit, but in no way excessive considering it was the middle of the night. Did great work, showed me the problem, explained everything ( including how to turn the water off outside), and was done in maybe 20 minutes.
We had an emergency plumbing situation and Plumb Masters was very responsive. We called them around 1:30 a.m. and someone was at our house within the hour. We would definitely use them again.
When they say If You're Not Happy, We're Not Finished, it is no joke. Even though there was some unexpected development in the middle, they went all the way to resolve my original issue. And then when I asked for small follow up patch job, they replied with thorough high quality work that made me feel quite guilty. Customer satisfaction driven, I think they are built to grow. Highly recommended.
I have used Plumb Masters for a few years. I called and was able to get on their schedule the following morning.
They called when they were on the way; inspected the problem and told me the cost of repair. The repair was completed.
Carroll Menasco
5 years ago
Andy and Josh were not only on time but an hour early! Done in 2 hours. Very thorough. Identified and removed the blockage that was causing both bathrooms to flood when toilets were flushed or a shower was run. Very polite and explained in such a way that I was able to understand. Definitely recommend. Hope I won't be needing a plumber any time soon; but living in an older home, there is bound to be plumbing issues. Will definitely call Plumb Masters and will ask for Andy and Josh! So should you!
Samuel Gadbury
4 years ago
I had a copper pipe literally spraying water inside of a wall. It made a huge puddle! I cut away the dry wall and mitigated the mess with a constant supply of dry towels.Cody and Brian got the job, they called ahead, were on time and respectful of my home. After they inspected, they showed me the price up front and explained the work to me.They worked fast and completely fixed the leaking pipe in my wall. I could tell they worked well together and were experienced.The work is also backed for 18 months. The price was not cheap but I'm glad to support a good business with good workers who back up quality work.
One of our contractors highly recommended Plumb Masters after our kitchen plumbing was damaged by another contractor. Plumb Masters is not a normal company. They are relentless about tackling problems of any size. They just won’t quit until everything is done with excellence. They work with professionalism and superior customer service. This company cleaned up a plumbing mess in ways that I didn’t even think was possible. Stop looking for the right plumber and hire them.
Jamie and Jordan were amazing. Explained every step of the process, and answered everyone of our questions. We will definitely be using their services again! We’ll also be recommending these guys to all of our friends.
Michael Brownstein
2 years ago
We had a leak in a shower connector within the wall. We had it replaced once but the repair failed in a few months and we had to open up the wall again. I took pictures and sent them to a different plumber who declined the job. Blake from Plumb Masters came and inspected and said I've never seen anything that I couldn't fix. And then he did a great job repairing it. Very talented plumber!
Very impressed with Plumb Masters. They responded quickly even on a Saturday. Mark and Andrew are real professionals. They fixed our water leak right away even though the layout of the plumbing system presented multiple obstacles. They also provided several options for improvements that would prevent future problems. And their pricing is quite reasonable. I would highly recommend Plumb Masters.
Daniel Domene
2 years ago
Let's be real. Nobody wants to call a plumber. Not on a Saturday, which is, of course, when all plumbing issues are scheduled to appear, not when you have sewage coming into the house instead of out of it, and especially not when every plumber in town is booked a month in advance because of the winder storm. I called six plumbers, and Plumb Masters were the only ones to answer immediately. Yes, it's more expensive on the weekend, but try telling your SO that we're just going to have to hold it for 48 hours. Anyway, Plumb Masters scheduled Jami to come over right away. He was very clear in what he was going to do and was very well equipped (with gadgets I had never seen) to diagnose the problem. The diagnosis was not good: collapsed drainage pipe. Need to dig. Jami explained the cost differences depending on where the problem was (ranging from 'that's not cheap' to 'let's just walk away from the house and move to the mountains'). Still, Jami used the snake to clear up a bit of the pipe so we could start using the restroom again immediately! They scheduled to come back and do the work on Monday. This time Jami was working with Jordan, and this dynamic duo of drainage doctors took to the front yard to locate the broken pipe. When they finally located it, it turned out that roots had gotten in through a screw-top lid that the builder didn't put cement on. The pipe was not burst or collapsed, so Jami and Jordan called me outside, they talked to their office and discounted the heck out of the original quote. The cleared out the pipe and cemented the lid so it never happens again. I really appreciated the honesty as well as the care they took to mark the hole so people wouldn't fall into it while the cement dried. A few days later Jami and Jordan came back and closed everything up in a matter of minutes with no fuss. I do recommend you call them have them quote you for the repair, even over the weekend, because they were fast and clearly know what they're doing.
Alexandria Kendall
6 years ago
We have been using Plumb Masters to do our plumbing repairs for sometime now so when we decided to start a master bathroom remodel they were our first choice for the plumbing work. We were excited to find that they could handle not only the plumbing but the entire project through their remodeling department Dream Bath. Everything from design to completion went as smooth and stress free as we could have ever hoped for.
Susan Campanaro
a year ago
Plumb Master has always been dependable and professional. They took great care of a broken shower valve and leak. I would highly recommend them.
The Ridenhour’s
2 years ago
This place truly is a 24 hr place. The shower valve on one of our upstairs valves stripped last night around 7 PM and wouldn’t turn off!!!! Here it is Labor Day weekend we just started calling plumbers that listed 24 hr emergency service. None of them were available until I found this company. They came out within an hour fixed the shower. Very professional? upfront with cost, and the repair was fast! This will become my new go to place. We also have two AirBNB properties and something inevitably is always going wrong. I’m so thankful to have found this place!
I always call Plumb Masters first, and the times that I haven’t, I wished that I had ;-) Jamie and Jordan we’re prompt, kind, respectful of the interesting times (wore masks and gloves), and most importantly they did a great job. We called for an issue with our dishwasher not draining completely, and Jamie immediately knew what was causing it. When cleaning out under the sink for their arrival, I noticed water and they found the leak (disposal) quickly, and of course easily got that replaced without another trip back. We also had a sliding (very old) toilet, which they replaced and sealed it cleaner & better than “the other guys” did a few years back. I can honestly say it’s the first time I have been excited by plumbing work thanks to Plumb Masters doing a great job, with minimal disruption to my new WFH life.
Plumb Masters was recommended to me by another Austin plumber who wouldn't be able to fix my kitchen sink leak for a week. Fortunately Plumb Masters was able to send someone the next morning and the problem appeared to be fixed. Unfortunately the next day, there was evidence that the problem wasn't completely resolved. The next morning , Saturday, two plumbers, Clay and Matt showed up and fixed the remaining problem in about 15-20 minutes, at no additional charge. I have added Plumb Masters to my list of home services contacts for future reference. A responsive, reliable tradesman is a good resource to know. I will call them for future repairs and plumbing services.
From front desk scheduling to onsite they were fast, courteous, professional. Gage and Robert replaced the wax ring in my upstairs bathroom. They recommended to test for water damage (there was none) and came back the next day to finish the job. They diagnosed the original problem which put my mind at ease. They answered all my questions and also finished my home install of a Japanese bidet toilet lid (love it!).
Brian Whetsel
2 years ago
Our technician Blake was amazing! He was professional and honest about what we needed done, and the costs. Blake had a good personality, and we would gladly, God forbid, ask for him in our time of need! Blake got straight to work and was finished much sooner than we ever expected! This is our second time that we have called them, and we highly recommend them for anyone in need!
I am writing this review to thank and appreciate for the exemplary work and skill of their plumbing service. Their service technician was available on the site right in time. He was very efficient resolved all the issues and explained very well with all the plumbing issues I had. He replaced it with affordable pricing. I recommend this plumbing service for any plumbing needs.
I have been using Plumb Masters for over a year for both critical emergency plumbing needs as well as after a bathroom remodel that was not up to quality standards. When needing major septic repairs last year, other companies were unable to help me timely, but Plumb Masters was able to work me into their schedule.The entire team is not only knowledgeable and professional but genuinely seem interested in solving the issues promptly.
William Pryor
3 years ago
Let me start off by saying that Wayne and Manny were awesome! Fixed my sink and hopefully I won’t have issues with it again. They worked hard to fix my problem.The reason I gave 4 stars is because when booking my appt, they asked what the problem was and I explained in detail the problem and said I needed a cost estimate because I was afraid of the expense. The girl on the phone said she didn’t have that kind of info at the office and the guys would have to come to my house to diagnose the problem. They did tell me it was an $89 service call. When the guys arrived, I walked them into my kitchen and explained in detail what my problem was, just as I had on the phone. Without looking at my sink or investigating the problem, the plumber pulled up a computerized cost estimate from his iPad and told me to fix the problem it would be $200. There was no diagnosis needed, just an explanation of the problem... which I had done over the phone. Now by this time, I know I’m in for $89 because they were standing in my kitchen. And the company knows it to, which is why they don’t want to give cost estimates over the phone. And that rubs me the wrong way!
April Kihlstrom
8 years ago
Your ReviewI can't say enough good things about Plumb Masters! Mark came, treated me with respect, explained everything, told me ways I could save money, handled unexpected challenges that came up as he did the work and cleaned up after himself impeccably. The price was what he said it would be and I kept thinking, the whole time, how glad I was I had called Plumb Masters, how lucky I was to find them.Good service people who take pride in their work are a treasure and you can be sure I will be calling them in the future when I need work done. I would absolutely recommend them to anyone who needs plumbing work done!
Tiffany Young
4 years ago
These guys are amazing!! VP and Clay were super friendly and get the job done fast. The price was really reasonable as well. Another plumber company priced me $300 for the service. I really love PlumbMaster's service, highly recommended!
We had a great experience! We found a leak and called plumb masters because there was water damage in the wall and on the carpet. They were very responsive and came the same day even though it was a long weekend. Waseem was very knowledgeable and went above and beyond to give us information about the problem and how to remedy it. He was quick and efficient, and he advised us on how we can improve the water in our home on our own. Thank you so much!! We are so appreciative!!
I have been using this company for several years for my business and my home and every time they exceed my expectations with knowledge and great customer service. They really seem to appreciate my business and know when an emergency plumber is needed for my busy water-reliant business. Highly recommend and I never worry when I need to call them because I know they will get things fixed for me.
Reyna Lippincott
2 years ago
Men were very polite, professional, and were done with the repairs in a reasonable time. However, I had a leak the next day coming from the toilet’s shutoff valve. They returned to fix the leak, but we decided not to have it fixed. The material cost was under $15.00 and labor was $170. I was disappointed because I know that wouldn’t even take one hour. I suspect we were being charged for two plumbers to be here. This job only takes one person, but I was being charged for two. $170 for labor is HIGH!!Update: my husband took care of the leak. It cost $16.26 and took 20 minutes.
Alexandra Nagy
6 years ago
These guys were great! I needed a plumber ASAP because the City of Austin turned off our gas because of a leak. I had called several plumbers and Plumb Masters was the only one who was willing to come out as soon as they could. They came out in about an hour from when I called. They fixed the pipe that was leaking the gas and the city came out and turned everything back on. Plumb Masters totally saved me. I was having our company Christmas party the next day and I had a lot of food to prepare. I'm very grateful for their fast response and Awesome work. We now have a new plumbing company to do all our future plumbing needs.
An example of the ongoing epidemic of poor customer service. We have used this company for seven years, exclusively. Obviously we have received good customer service in the past or we would not have continued calling them. As a long time customer, today’s call regarding work they performed last month and our previous botched job, we are done using them.
The crew that came out today was on time, courteous, and professional. They discussed what they found with us and made suggestions on how to fix other conditions related to the one they fixed today. They did not strong arm us, just analyzed the problems and suggested fixes. We have never had an issue with PlumbMaster's staff or work.
We were very pleased w/ how quickly you could get an employee out to us & how quickly he fixed the problem. We felt perhaps it may have been a little higher priced than we expected, but we appreciated the quick turn-around!!!
I had houseguests. Our guest bedroom toilet started leaking. Plumb masters came out ON SUNDAY and fixed it! So thankful! The guy was really nice too!
tracey grimsley
a year ago
This company is so easy to work with from scheduling to completion of labor. They are always prompt, super nice and really fair and up front about costs. As a new home owner, this company was the best recommendation I've gotten!
Thanasis Iatrou
3 years ago
Very professional company on the initial call, appointment was on time and the team that made the repair were polite, knowledgeable and fast. They fixed a leaking toilet on the second floor and cleaned up everything behind. Jamie, the lead guy has great communication skills and is a good team leader. Our first impression was very good so we will definitely use them again. Not the cheapest in town, but Reliable and good quality work. That’s what we were looking for.
Excellent and easy from start to finish. Made the call at 11am, problem was fixed by 2pm. Plumbers were awesome and told me how to prevent it in the future. Have used before and will use again!
Oliver and Manny were very kind and professional. Discovered the source of our leak quickly then supplied us with the info to get a proper repair. Highly recommend!
I had an obstructed kitchen sink and needed it fixed. I called Plumb Masters first thing in the morning. Jay and Andy came out to my house shortly thereafter. I could not have asked for better service or more pleasant guys to do the work. They were both friendly and informative. I commend both Jay and Andy...Plumb Masters is fortunate to have them on their team. Big thumbs up.
The company's staff are always very friendly and professional. They are quick in sending out the technician to the job site & providing a complete quote immediately before leaving the site. Their pricing are competitively reasonable!!! David Jones, one of their technicians, is thorough in describing the works that need to be done & beyond patient in answering all of my questions to put my mind at ease!! I will use this company again and highly recommending it to families & friends.
Joe at Plumbmaster was very knowledgeable and friendly. They gave us a fair quote and got the plumbing issue fixed without any hassle. We were extremely pleased with our experience
Gary Armstrong
2 years ago
They were able to determine the problem wasn't in the drain line even though it was installed incorrectly to begin with. They fixed the drain line, but unable to correct the dishwasher not draining, which is something they don't do. Very professional and responsive.
Showed up on time, and went right to work. They fixed our problem and were done with the entire job in less than an hour. I can't say enough about how Joe and Brian were able to think outside the box and solve our unique plumbing issue. Great guys; and terrific communication from Jennifer in the office. Best plumbing company I've used, will definitely be calling them next time.
Margaret Brown
2 years ago
Joe is the best plumber we have used in Austin. We will be using Plumb Masters again in the future.They responded to our water emergency quickly. Joe was friendly, knowledgeable, and effective. Our burst pipe is fixed and, bonus, Joe even got along well with our kids. They missed him after he left!
Xavier zarate
8 years ago
Plumb Masters is quickly becoming one of Austin's most trusted names. Called a competitor first based on a post card I received in the mail. They wanted to charge approx. $60 just to come out, and were evasive about how much a known repair would cost. I looked at the reviews for Plumb Masters and gave them a shot. I was not disappointed, a courteous and knowledgeable person scheduled the appointment, and provided a solid quote to repair two exterior leaking faucets. Easy and the pricing was more than fair. If you want someone that will provide transparent pricing and good service you need to call Plumb Masters.
I would recommend Plumb Masters for any plumbing problems in your home. Their technicians, Sam & Kalllum were very polite, informative and assessed the problem. Then they came back the following day and worked very hard to get it resolved.
Tamara Segura
4 years ago
Clay and Kailum stopped by this afternoon to assist with a clog I was having in my kitchen sink. They were very helpful, professional and really nice! Thank you for your prompt attention to my issue and simply being awesome!
Christina Rustigan
2 years ago
Found that our shutoff to the house was no longer working, so Plumb Masters replaced it for us. They also let us know about an upcoming repair that we can now plan for (replacement of old PVC line from the curb to our house). Much appreciated!
I waited a week for an appointment to get a quote for some work, the day before the appointment they called & I confirmed the appointment, on the day of the appointment no one showed up!! I called & I’m told I need to reschedule! If I can’t depend on them to show up, I’m not depending on them to do work on my property! Very unprofessional!!!
William Cochran
3 years ago
Prompt, outstanding service. Our main water line broke, requiring a major repair job. Samuel went above and beyond to knock out the project the same day. After the crew left, we realized the hot water was down. Samuel returned to our house at 8pm (presumably leaving his own family) to get our hot water flowing again and to ensure the job was finished. We are very grateful!
I have been using Plumb Masters for the last five to six years and they have always been very professional. They arrive on time and complete the job with no nonsense. I definitely recommend them.
Allison Mustin
a year ago
Pipe broke and I thought it would be an emergency Sunday job. After I spoke to the tech on Sunday he told me how to stop the leak and they would come out Monday. They arrived at noon and fine within the hour.
Mark came out today to replace a toilet for us. He arrived on time and the work was done quickly and efficiently. We needed a new flange and some adjustments to make the new toilet (we provided the toilet) fit. He also loosened a bolt for us that we have been unable to loosen that wasn't part of the toilet install. He went above and beyond! We're completely satisfied and will use Plumb Masters again when we need a plumber.
We had a stopped up toilet. Oliver and Jordan came and were able to diagnose the problem to a defective toilet, and they gave me an estimate to replace, which I have accepted. In addition, they did a complete examination of the plumbing in the house and fixed a few minor problems.
The tech, Blake, showed up late at night on an emergency call to help with a clogged sewer. He took safety precautions, got the clog cleared and gave us an estimate for future work. Would definitely recommend for an emergency or regular call.
Jamie and Jared were prompt, courteous, cost effective, easy to work with, and straightforward in diagnosing a shower leak.
Oliver and Chris were awesome! They were courteous, respectful, and knowledgeable. Also, they answered all our questions and addressed our concerns in a timely and very professional manner.
Susan Margeson
3 years ago
I have used Plumb Masters for several years.They are prompt to provide assistance. Kudos to Joe and Brian. They were responsive to my hot water tank needs. They fixed the issue and found the cause of the problem. It wasn't, what I wanted to hear but they didn't do a cover up.. like I have of seen and been a product of...but safety was their concern. Thank you Joe and Brian.. every thing is fixed... and I have hot water...
Plumb Masters was AWESOME. We had another plumber fail to show up four days in a row putting us way behind schedule. Plumb Masters did the job in 24 hours, did more work and was more affordable than the first plumber. Wonderful customer service. They called the City of Round Rock to make sure we had right permits and coordinated with the City and us throughout the day. We work with plumbers across the state in our Veteran housing program and this is one of the very best.
The Plumber came right at the beginning of the 4 hour window. He is very friendly and professional. He completed the job the right way .
Prompt return of my request you get an estimate to replace a inferior
Poly propylene gas line under a house and business. They gave me a great price and the work can be done within 24 hours, what more could you ask for From a company.
Joe Gilbreth
This place is great. Busy but responsive. Very professional. I had a clogged drain (well behind the wall) and they dealt with it in under an hour. I called this company in case the clog was a cracked pipe in the slab. Not all plumbing cos. do slab work. The clog was colossal and required snaking the line 50 ft. to the main. Reasonable charge given how difficult this would be to DIY. Would not hesitate to call them again.
C MumphrdJhnsn
2 years ago
This was my first repair job using Plumb Masters. The repairs were explained to me. He emailed me pictures of the repairs which was definitely a plus! They saved me a lot of money. I have a new company for all my plumbing needs. Thanks for doing a terrific job!
Blake did an excellent job! What started off as a small issue, ended up becoming a bigger problem involving the sewer system. Blake was knowledgeable and helped us understand the problem and resolved it. He will be my go to plumber going forward!
Cheryl Pressly
3 years ago
Had wastewater backing up in our bathtub. I called 7 plumbers and Plumb Masters were the only ones to get back with me and understand that this is a serious problem for a homeowner. They got here promptly, were polite, and did the job!
I received the BEST customer experience from this company for my commercial tenant buildout project - They showed up as scheduled, did honest and professional job, assisted with scheduling all of the city inspections, resolved the inspection issue, and stayed in communication with me through the entire project!!! I will definitely use this company again and again for my future projects and highly recommend them to family and friends!!!
After calling several places that didn't want to attempt the repair of my faucet, Plumb Master stepped up and fixed it with ease. They were on time and very professional. I recommend them.
Susan Stotesbery
3 years ago
Took a lower bid than PM on the brand water heater I was most interested in, but PlumbMaster called us back the next day after our first distress call on our leaking water heater (we called on a Saturday & they responded Sunday, I think) & were great about sending out 2 plumbers who walked the property, adjusted an extra toilet at no charge, were very knowledgeable & immediately presented the most thorough & professional bid we got! Included pass through charges like permit, etc! If the price had been lower or the Rheem brand bid, we might have used them-I’ll call them again!!
Rebecca Kirsch
3 years ago
Excellent service from Plumb Masters! I needed a plumber pretty quickly because I knew I had a severe leak. I called Plumb Masters and they were out the same day to assess AND fix the leak! They came back a couple of days later to fill the hole (it was in my front yard) and you cannot even tell ground was moved. Thank you for the excellent service. Plumb Masters has a forever customer!
Cody and Brian were great! They were honest and helpful and quick. They dealt with an old 1927 house and they helped us save money to boot! I highly recommend them!
They said they'd be able to do the work over the phone, and we agreed to not only the trip charge, but an additional 'extended area' cost just for the guy to come out, look at the tub and say 'yeah, we don't do that you need a contractor' and then charge us the money. 200 bucks later, we still have our tub's soft spots and a lighter wallet. Really Really wouldn't recommend to a friend, maybe you'll have better luck. I wish I had.And no, mr. owner, don't @me. You can't make this right with more work.
We called around 3 plumbers and they were the only ones who could come out on the weekend to fix the downstairs toilet. What we'd originally thought was a clog causing flooding from the bottom of the toilet was actually a bent flange. They had it repaired and the new toilet put in super fast and were entirely professional and courteous the entire time. We'll definitely be working with them in the future!
They are always prompt, efficient and get the job done. When we had a broken shower, we needed it fixed immediately. They showed me the fix with all bronze pipe fixtures. I am very pleased with their quality workmanship.
melinda krigel
2 years ago
Graham quickly diagnosed the problems and efficiently repaired the issues. He was also very polite and explained the issues to us. Many Thanks for the responsive service!
ARF Staff Notes
6 years ago
In the beginning of our busy holiday schedule on Saturday AM we walked in to a backed up sink - that looked pretty funky. We called plumb masters who came out and worked and worked on it until it was cleared. It took some time. And like I said, it was a Saturday. I thought the charges were fair and the plumber was professional, kind and gave us a good tip or two to go forward with. GREAT JOB!!
The Plumb Masters are fantastic! We have worked with a lot of plumbers, and this crew is undoubtedly a head about the rest. They are efficient, professional, good communicators and do quality work. We will use them again and again in the future!
Heather Martin
3 years ago
Plumb Masters is a cut above the rest. Graham came out and took care of several issues in my master bath. He was kind courteous and efficient. Their prices were more than reasonable. Definitely recommend Plumb Masters for all your plumbing needs. Thanks so much!!!!
I was pleased with the timely and professional service, but I believe I paid a premium to get the job done without other estimates. Could have saved money, but the job was completed quickly and professionally. No complaints.
Our shower cartridge and handle were leaking and late evening we called Plumber Masters and Samuel came at 8.00 pm at night and quickly fixed the problem in no time and changed the cartridge and made it work and we were able to have water for the night. Thank you Samuel for great work done ?? would recomend Samuel to everyone !
They quoted me one price over the phone, when the two guys came to my house they quoted a higher price. I told them what I was quoted over the phone, they said yeah that sounds like a better deal and insisted on the higher price. I refused their price, but then I had to pay them for the service call. Next I bought a platinum package and they discounted for the service call, but they couldn't clear my drain so they wanted $500+ to bring in another tool, that also didn't clear it, eventually their supervisor came out, diagnosed my problem in five minutes, and knocked down the price because they didn't fix it. Supervisor was helpful and I appreciate him not charging full price for not clearing the drain, it was the best part of my experience.
Nadia Plascencia
2 years ago
Our water pipe broke in 6 different parts due to the February 2021 snowstorm in Austin. Samuel from Plumb Master did such an amazing job at estimating the damage, and recommending a long term solution to minimize the impact if another freeze where to occur in the future. I am super satisfied with Plumb Masters and for sending such qualified individuals to take care of our homes! Thank YOU!
Brian and Joe did a great job. Honest and good workmanship. They left everything just as they found it. Didn't try to upsale me on anything. We would definitely call them again and recommend them.
Suzanne Lucas
2 years ago
Our technicians were great! They kept us up to date on what needed to be done and went out of their way to be sure that their solution will be built to last. We appreciate their help and would definitely use their company again.
They did a lot of work on our rent house: added a pressure valve at the meter and expansion tank at the water heater; replaced the old outside shutoff, found some roots in a drain we did not know about, and inspected and fixed a few things in the house. I was able to do it all over the phone without needing to go to the house in person. Good communication, good price, quick service, will definitely use again, thanks!
So friendly and knowledgeable. They do excellent work, reasonably priced and completely clean up before they leave! Have been with them for a couple years now and will never call anyone else, an old lady's best friend :)
Oliver was patient and thorough in his explanation of the problem. He worked quickly and efficiently to get our sink up and running! You were also able to send a plumber ASAP which was appreciated. Thank you!
Kailum and Oliver were very prompt in diagnosing the issue and efficient in fixing my hot water heater all for an affordable price! I will definitely be calling them in the future for my plumbing needs!!
I have used Plumb Masters twice in the past year, and they have become my go-to plumbing service. Excellent service, reasonable price, and very professional. Blake and Jay were excellent technicians. They explained the service process to me in detail, answered my questions, and underscored the warranty. I will definitely use Plumb Masters in the future. Ask for Blake!
Best ones for me, they’ve made me happy so far! Arrived and started work within the hour for the next call. Although cutting a small hole was a bit over valued at $262, I personally value the shower drain plumbing work more. The job was completed professionally and payment was friction-less.DW030 12-IN X 12-IN Cut Hole in Flooring- Wood:12-IN X 12-IN Cut Hole in Flooring- WoodOpen Hole In Wood FlooringFor Leak Repair-$262.62MP-1 Misc plumbingtask:Adjustments of pipe- $350.00
rachelle wilson
5 years ago
Thomas came to my house today to look a pretty severe leak in my bathtub faucet. He was awesome, informative, and on time. After receiving their quote I scheduled with them to do the repairs, and will update this review once that happens.
I was trying to find a plumber to do a same day washer valve replacement. While everywhere else says Monday, Plumb Master's dispatcher, Jenifer not only get me on the same day also tried to make sure I don't have to pay for after hour surcharge. Jaime came and helped us replacing valves promptly and even gave us a discount!
Patrick Fulker
3 years ago
You guys were timely and fixed my issue. I feel your weekend service call fee is high. My issue cost $200 your service call fee was $180... The fee basically doubled my cost. I'm just trying to mentally understand the extra cost but, I feel your service call fees are excessive.
They charged me $89 to do absolutely nothing. The only reason I'm giving them 2 stars is because they responded quickly, and they have nice people on the phone. I requested them out because I live at the bottom of a hill, and my grinder pump alarm was activated. You would think a plumber would bring the appropriate tools to fix such a thing, otherwise they would say they're not capable of completing the job. Instead, they come out, realize they can't access it because they need to pump sewage out. The two employees that came here recommended a guy that can pump it for me, and then they can come back and finish the work at a later time. $89 just to come out here for a total of five minutes and tell me that they can't do the work. Sounds like something they could've told me over the phone instead of sending someone out, and wasting my time and money. They made a quick and easy $89 off of me for a dispatch fee. Complete bull. Meanwhile, I can't use the water or toilet until that's completed, I don't think so...I called Rooter Man, and they got out here in an hour. They said they could pump it using a transfer pump to see what was going on. They fixed it in an hour, and left. Should've called them to begin with.
Sanjoy Mondal
3 years ago
Charged me $502 just to replace a Moen 1222B shower faucet cartridge which took ~10 min total. It was a weekend visit, they charged $178 for that but rest was for parts ($41 in Amazon) and labor, a total rip off. Everybody should stay away for this company; who takes advantage of the situation..
Allison Losey
4 years ago
We called for after hours help with a bathtub faucet that wouldn’t turn off. Not only did he come over promptly, he worked very hard to solve our problem. We really appreciate it and will definitely call them again!
Plumb Masters was able to locate our septic tank in a short period of time with the expertise training and equipment that they have on hand. It was done in an ample amount of time which saved me a lot of money when locating the tank.
The plumbers sent, Gage and Marco, were prompt and courteous. The repair ended up being more serious (and therefore expensive) than expected, but Gage made sure to show me the problem so I'd know it was legitimate. And they cleaned up the area after they were done.
At 8:30 this AM, the COA knocked on my door to tell me they had turned off my water because it was leaking 4 gallons per minute! Obviously this was a crisis as I had already flushed the toilet with my one and only chance.Plumb Masters fit me in this afternoon, immediately located where the issue was and had it fixed in under an hour. I couldn't be more pleased. Thank you so much Jennifer, Joe & Brian!
Mike Catherwood
7 years ago
These guys are reliable, always courteous, the quality of work is consistent, and pricing is fair. What I appreciate the most is up front quote before they start work (based on what they see, of course). Since moving to Texas, we have tried several local plumbers in the past with very mixed results. I've always preferred establishing a relationship with an individual plumber I can trust but having given up on that here, glad to find a company who comes close!
Gage did a wonderful job clearing out the scale from the water lines due to the water heaters being descaled. Pressure and heat are now great again.Clay and Kailum came out on New Year’s Day and removed a blockage from the main clean that backed up into the downstairs bathroom.They recommended getting on the platinum plan and that has already saved Benjamin’s this year!
Theresa Trevino
a year ago
I have used Plumb Masters for years. They are always reliable and will not give up until the issue is solved. I highly recommend them.
Sam Halburian
2 years ago
Excellent service! Work done by Graham and he was awesome. He was very personable, knowledgeable, and effective. Highly recommend Plumb Masters for all your needs
David Wheeler
2 years ago
Andy came Saturday night around 10 pm and quickly determined that our problem was out pipe to the city sewer. He returned the next morning with a machine that spins a spiral snake into the pipe. Minutes later our clog was gone. He even beat his initial cost estimate. Thanks Andy!
Joe, Manny (and Dave) were phenomenal. I think its fair to say that this Polar Vortex created a massive amount of damage and stress for TX. These three were the calm in the storm and got us back to even in record time. True first responder pros... thank you again for your patience with my many questions - great job and anyone looking for the top plumber in Austin, look no further.
I've use these guys a few times and even for a major plumbing issue (e.g. roots penetrated pipe). And I've always found their service to be outstanding, punctual, and professional. I will definitely use them again in the future.
We had a water leak at the house. The plumb masters team came out with in 30 minutes and fixed the issue. They were very professional and did a great job.
Houston Putney
3 years ago
Graham and Manny came out to flush the pipes after two incidents of sewage backup. The pipes are old and iron, therefore there was a significant amount of gunk and corrosion. They worked quickly and did a great job. Any water in the sink is draining faster than I've seen in the 2 years we've lived here and we haven't had any further issues. Thanks guys!
Made attempt to unclog outside drainage pipe, did best they could do and gave recommendations for companies that specialize in tree roots and cracked pipe. That’s all we can ask for so yes they went the extra yard. I would use them again
Juliette Meinstein
5 years ago
We had a leak in the bathroom. Plumb Masters arrived within hours and worked with me to identify and explain the issue. Thanks so much to Andy & Josh - they are awesome.
Utterly terrible service. Technician showed up miserable and complaining about the job. Quoted me double the price of numerous competitors so I said no thank you. They still charged me $90 just for him to drive to my house. Price and service was horrendous. Definitely avoid.
I could not be more satisfied with the work provided by the two plumbers who came to install my water heater. Mr. Oliver Hinds and Mr. Kailum Castles arrived on time, with the proper equipment, worked hard the entire day, and did so with a good attitude. This was not a typical water heater installation because it was above a stacked washer and dryer, and hard to get at. Not once did I hear the groaning, and complaining which often times accompanies a difficult task. In addition, both of them had a good sense of humor and good people skills. Plumb Masters is fortunate to have people such as them on their staff.
We were in need of having our customer shut off valve replaced Plumb Masters sent out Jamie a fantastic plumber and he was able to repair our issues and check for leaks in speedy quick time they estimate for the work was great and they were able to come in significantly under our recommendation for the entire neighborhood and anyone else looking for a plumber is Plumb Masters
Outstanding company!! Eric and Noah were out here fast, did an excellent job, really knew their stuff.. So impressed and grateful—and on a Sunday, too!! So happy to have reliable plumbers to call now—thanks guys ever so much!! Nancy Dittmar
Friday morning I discovered that the water main going into my house had developed a bad leak. Called several plumbers about job, two did not respond until afternoon, but the girl at the desk understood my problem and said she would try and get someone to my house by 3-4 PM or earlier. About 9:00 received a call that one crew could be there by 12:30. They arrived on time and started digging. Leak was soon found and expertly repaired. Price was reasonable and repair is guaranteed for 18 months. The plumbers were very professional, explained work done and why. Clean-up and excavation dirt replacement excellent. Would not hesitate to recommend them.
Called a number of plumbers for a late night ceiling leak and (I can't remember his name) the gentleman who came out arrived within 30 minutes of the call and was quick to identify the problem. Would absolutely recommend.
Joe was super friendly and professional! They were able to do all our repairs in one day and everything has been running smoothly since then.
Plumb Masters has now done 2 jobs for me and they have done a great job on both. First, they replaced my kitchen sink, which was discovered to be leaking during a plumbing inspection. A few months later, they came out to replace the home owners cut off valve outside and to add a outdoor spigot. All jobs came out nice and neat and function perfectly. In addition, after they came, I discovered the fence near where the spigot was added was leaning a little- when I brought this to their attention, they came out right away to make it right. Scheduling is easy and they always show up on time. They will definitely be my go-to plumber for years to come!
They came out same day I called for a quote, but their quote was WAY out of line...$2,500 for materials that cost $200 at Home Depot. If there was labor rolled in there, then they’re about $1,200/hour!They were trying to take advantage of me or just didn’t want the job. Either way, a waste of my time.
Erika McLemore
2 years ago
Highly recommend! Fast, knowledgeable service & the entire team went above and beyond to not only solve the immediate problem, but to make sure we were set up with what needed to happen for next steps in the repairs.
Have used these folks on a few occasions over the years and have always been happy. Good service, reliable and the work is quality. Most recently, Oliver came by. Good customer service, thorough, patient in answering all my questions.
Cheryl Vasquez
5 years ago
Called at 6pm and had a plumber at my house within an hour on a Saturday night. My toilet wasn't flushing and my tub and shower were backing up. Water was leaking from beneath my toilet and spilling into my bedroom. An hour later, the blockage was cleared ( probably excessive toilet paper thanks our recently potty trained 3 yr old ) and the wax seal on the toilet was replaced and they were walking out. Talk about fast professional service!
Marissa Kilgore
8 years ago
My electrician discovered that I had a small pin-hole leak in a pipe under my house. I tried for several weeks to find a plumber to come out, but had no luck getting anyone to call me back. I checked Angie's list and found Plumb Masters. They promptly called me back and scheduled an appointment. The guys arrived on time and were willing to crawl under my house, even in the rain! They fixed the leak by removing a small piece of pipe and then discovered a few more inches of pipe that were just about to give way in the same way, so they fixed that as well. I also asked them to fix a leaky outside faucet and they were happy to help. I have found my go to plumber, and I am very satisfied with their service!
Debbi Callaway
2 years ago
Everyone at this company is awesome. They were easy to work with and completed everything on time and budget. The staff is also very friendly. I would highly recommend them to anyone needing plumbing services.
Joe did a great job and fixed our leak. He came out on Easter Sunday. Very satisfied with the job.
Glen Caldwell
3 years ago
They were able to schedule me in quickly, arrived on time, and did the work for a fair and reasonable price. I would definitely recommend Plumb Masters.
I appreciate that they came out and did a thorough evaluation and discovered that the leak was my neighbors not mine. They are honest on their evaluations and what needs to be done.
Britt Brookshire
2 years ago
They were able to come much faster than our usual plumber.
we had a shower head that started leaking profusely.
Charges were reasonable
Jamie and Jordan were very professional and worked very quickly to install toilet Called ahead of time to tell us when they would arrive Great job
Rick Rutledge
7 years ago
The guys showed up on schedule with the right tools, right parts and a great attitude! They did exactly what I was looking for and even put on a fitting I had acquired ahead of time. It was a pleasure doing business with them and I will use them again. Thanks guys!
Jamie Vallejo
2 years ago
Oliver and Manny were friendly, knowledgeable, and detail-oriented when working on my water heater. I will call this company again for any future services.
Very quick to respond and replace my kitchen sink and faucet. I didn't have to worry about a thing. They even solved a couple of issues on the spot that came up. Very professional
I could not be more pleased with Andrew and Plumb Masters. He does what he says and has a great disposition, and on top of that he's the best plumber I've ever dealt with. Highly recommended!
rough in a shower drain, shower valve, and shower head. The team that arrived at my house was 2 of the owners!. They were very professional and it was obvious they enjoy what they do. The installation was exactly what I asked for.
Kelly Roberson
2 years ago
I've used plumb masters several times over the years. Technicians are prompt and friendly, front office is cheerful and helpful, and I've always been happy with their work.
Jacqueline Mitchell
3 years ago
Their drivers are dangerous on the roadways and care less about the rules of the road. One of their drivers on October 9th first attempted to run me off the road on Mopca during morning traffic. Then rode my bumper and on two separate occasions almost rear ended me with my child in the back seat!! I don’t know about their service but if their drivers drive like this I won’t be using them nor will my family.
Oliver is very professional and knowledgeable. Good service and fair price. They have helped me solve several problems
Noah “ANIMAL?” Azazel
3 years ago
This is by far the most amazing awesome place I have ever been employed in my entire life entill I got really sick, I'm sorry to all you guys at plumb masters for never coming back to work, life has been crazy. If I could get my job back. I would be eternally grateful.-The Wizard.
Plumb Masters did a fine job replacing some old bathroom valves that stopped working. Samuel was courteous and professional.
Sam was excellent-good at explaining plumbing problems. My usual plumber was too busy, 'next week'- same day service here. not cheap though.
Oliver at Plumb Masters did an excellent job clearing two sink drains that were clogged in the pipe in the wall due to buildup from the AC that drains into it. Thanks! :)
Jami was fabulous!It is a real pleasure to have access to such a good plumbing company (Plumb Masters) with quality plumbers!!Knowledgeable, honest and thorough!... all three things!
These guys were not cheap, but they were the only ones that answered the phone late on a Saturday night and got the work done within hrs. Communicative and professional.
I am super happy with PlumbMasters! They have been able to understand and deal with my unique and custom requests, where others could not. ??
Jeffrey Nowotny
a year ago
Thank you Jamie!! You saved us today! We have your number on our fridge now.
Brook Heimbaugh
4 years ago
They were able to come out the same day and fix the problem. I have no complaints with the service. I'm taking 1 star off because it's crazy expensive!
Great Plumber, highly recommend. They came out on a Friday about 2 hours after I called and quickly fixed the issue for a great price.
Anytime I need a plumber, I always call Plumb Masters. The staff is friendly and professional. The services are always completed promptly. I highly recommend them!
Plumb Masters responded quickly, was professional and very clear about the details of the job they did. I would use them again for sure.
Shannon Alexander
2 years ago
Great service. Technician took his time to explain the problem and how to solve it next time if it happens again. Amazing company
Ian Wallschlaeger
2 years ago
The team showed up quickly after calling for service. Quick and very helpful. Answered all my questions and gave me great next steps to take for the issue at hand.
Tech was very thorough and professional. Have not used yet great experience dealing with this company so far.
Ken Nordhauser
3 years ago
Excellent service from Samuel and Brian. In addition to the repairs they made they gave suggestions on several other issues we were having. Very happy with their service!
Minute ManTwo
4 years ago
Gage and Brian did a great job replacing my water heater. They were quick, efficient, friendly, and professional.
Charles Smith
2 years ago
Third time I have called these guys....best in town don't call any one else...great response and great people. There is no broken pipe on selection but this was reason for calling them. .
Fast response ---less than an hour after I called. Jamie was professional and friendly---good guy and knows what he's doing!
Tyrone Ford Burnett
2 years ago
Great work guys! Thank you. We recommend this company when you need some help with your plumbing..
Called 7 “24 hours emergency plumbers”. These were the only ones who answered the phone and dispatched service.
Allen, the service person, was friendly, courteous and knowledgeable. I appreciate him a lot!!!
These guys were fantastic. First team on the road after the storm. Can’t recommend them enough.
Hunter Brewton
2 years ago
Located septic for my client by adjusting to less intrusive process which saved time, was less risky & saved money. Great job!
Charlie Shelton
3 years ago
I've been using Plumbmasters for years. They have always been professional and do good work.
Professional, Courteous, They walked me through all the scenarios and different price points we were looking at. I would recommend!
George Geeslin
2 years ago
Extremely friendly and knowledgeable technician got the job done quickly. I would definitely use them again.
Emily Montgomery
2 years ago
Great, quick service, and price was fair even given shortage of plumbers following winter storm.
This company is always prompt and the service is great! I get clear answers to my questions and great costumer care. 10/10 would recommend this team!
Sean was quick, efficient, and courteous. Now I can turn off my bath faucet. Yay!
Laurel Siegfried
a year ago
Still deciding on the job, but their visit for a quote was friendly, thorough, and fair. Leading their way.
Excellent plumbing company. I have watched the company grow working as a consultant on marketing. Super organized and detail to customer satisfaction.
The service was prompt, professional and more than fairly priced. Thanks to Clay Halliburtion for a quick solution and a great attitude.
Plumb Masters always provides fast, reliable, and inexpensive services. I would highly recommend Plumb Masters.
Broken garbage disposal needed replacing. While not urgent, they were very fast in responding.
The guys who came were super. Polite, knowledgeable and they got our line clog resolved in no time.
The two gentlemen were very timely, professional, and eager to help and explain what was happening and how they could fix it
Simon Forster
2 years ago
Highly recommend these guys - long-standing plumbing problem diagnosed quickly & appropriate solutions and alternatives providedCouldn’t be happier!
Very helpful and came out the same day as contacted.
quick response and excellent service. we have been very satisfied on both occasions that we have used them.
Hunter Holsonback
2 years ago
The guys did a great job! Very helpful and quick!
Hunter Holsonback
Charlie Evans
3 years ago
They were professional, knowledgeable and good natured. Be glad to have them at anytime.
Sammy was my technician and he did a very thorough job! Im very pleased!
Clogged pipes cleared. Wassem was super nice and he gave me several tips to avoid future clogs.
Thanks for the professionalism! You guys are fantastic. Will call again
Emily Miller-Peña
7 years ago
Mark was efficient and professional. I was very pleased with my service through Plumb Masters.
The plumber was on time, explained everything up front and did excellent work.
Great value and very professional, very responsive. Highly recommend.
Efficient and very courteous staff knowledgeable in their business. Did an excellent job with a warranty
christian Dunlap sr
5 years ago
they did good work first time, but the website says 24 hours, they did not even call back when we needed them, not happy
Dennis deegear
2 years ago
Joe was informative and very professional. The service was great!
Tammie Guthrie
2 years ago
A lot of money to fix a toilet, but the service guy was quick, friendly and helpful.
Rude front desk staff. The attitude isn't necessary when someone calls asking for help.
Great job Joe and Brian! I will always use you guys in the future Thanks!
Fast responseAccurateSafeAffordableKnowledgeableCleanPretty amazing groupMark Loving Craftsman
Reasonable, honest approach, thorough and caring! Thanksful to have these masters (Oliver and Jordan)
Assault Vinegar
4 years ago
Wonderful company with HONEST people and reasonable prices, heaven forbid I ever need to call them again, but if I do I know who to turn to!!!
If I could give Plumb Masters a sixth star, I would. Those guys are great.
Came out to fix my slow tub drains same day!
Oliver is fantastic - knowledgeable and professional!
Diana Richwine
3 years ago
They have always come through for us on all our jobs. Great to work with!
Stephen Reeve
2 years ago
On time, fixed problem, told me what to do to keep problem from happening again.
Howard Wilson
7 years ago
We too have found our go to plumber! Highly recommend Plumb Masters , Austin!
Difficult job done well with great attention to detail.
Thanks!!!
Good service nice guys
Smart fix
Did bang up job fixing our plumbing issue.
So far so good. Problem solved. Quick service, good pricing.
These guys are fast and show up on time. Pricing is in line with other plumbers in the area.
Barbara Buchanan
3 years ago
Very professional and honest in their assessment of my problems with my tub faucets!
Stephanie Roman
3 years ago
Wonderful service and the work was done in a timely manner.
HeavyWeightYoga
2 years ago
Terrific service ... knowledgeable, thoughtful people... considerate.
Louis Temprosa
3 years ago
Very satisfied with the results of the work. Very professional and efficient
Wes Eichenwald
4 years ago
They do what they say they will do! Very professional and polite.
Carrie Van Loon
3 years ago
The Very Best, go nowhere else...they show up when you need them and get the job done right..
Replace pressure regulator valve
I am completely impressed by the professionalism, response, and expert handling of my major leak.
Good communication, good work, good follow up. Two thumbs up.
Very, ? people very knowable,
Professional.
God solid service. Fair price.
DarlaSue Hoebeke
2 years ago
Knowledgeable and efficient. Friendly and informative. A+.
Thank you for your quick response and professional service!
Isabel Wesley
6 years ago
Highly recommend plumb masters, very professional an awesome service
Peter Mueller
2 years ago
They went above and beyond. Got it right
Kathy Caldwell
3 years ago
Details sent to company. Don’t waste your time.
Jacquie Muir-Broaddus
3 years ago
Knowledgeable, professional, and prompt, and the price fair.
Prompt, courteous, solved the problem.
Charles Rosenblum
a year ago
Maintenance on. Tankless wtr htr
Lacey Schnell
2 years ago
Professional, Reasonable rates.
Katherine Heaton
3 years ago
Fantastic customer service.
Marc Contreras
3 years ago
Great Plumber. Especially Sam!
Quality service. Very responsive.
EdTech Specialists
2 years ago
Install water softener
Heartsong Music
3 years ago
Dependable, fast, honest
Christy Robles
4 years ago
Very pleasant experience.
Excellent Customer Service
Janice Patton
3 years ago
Good work! Thanks!!
Douglas Jones
3 years ago
Friendly Guys that got it done
Tye Castleberry
5 years ago
Best plumbers around!
Jim Schaffner
3 years ago
Kevin Gillion
3 years ago
Santhosh Reddy
2 years ago
Brian Tapperson
a year ago
Xx Memzstar xX
2 years ago
Collin Cutrone McMichael
3 years ago
Plumb Doctors Inc.
9 months ago
Michael Gossett
3 years ago
Jayson Ryckman
a year ago
Orpheus Academy
3 years ago
Will Swofford
2 years ago
Mallory Foster
3 years ago
Dinesh Ramamoorthy
3 years ago
Brandon Hoffman
2 years ago
Büchner Matthias
4 years ago
Kathleen Dubord
4 years ago
Dean Robertson
2 years ago
Sam Summerlin
2 years ago
CJ Schumacher
2 years ago
Sherry Crickmer
2 years ago
David Aronofsky
3 years ago
david lindner
3 years ago
Jennifer Shelton
2 years ago
Kelly Lindell
2 years ago
Heather Taylor
3 years ago
Michael Beamer
2 years ago
Daryl Andrews
2 years ago
Margaret Sampson
3 years ago
Anne-Marie Alward
2 years ago
Charles Simpson
2 years ago
Katherine Bounds
2 years ago
Michele Clervi
a year ago
Konrad Zielonka
2 years ago
Elizabeth Chang
3 years ago
Rick Sharfman
3 years ago
Pamela Hammonds
4 years ago
Cynthia Elkins
3 years ago
Sabrina Bunning
3 years ago
Vicente Colunga
2 years ago
Mark Dlutowski
a year ago
Jeremy Levine
3 years ago
Chuck Wallace
2 years ago
Christopher Willim
2 years ago
satumer merchant
2 years ago
Meredith Darling
a year ago
Muffie Peterson
3 years ago
Andrew Kendall
7 months ago
Brian Finnell
3 years ago
Veronica Divine
3 years ago
Eric Frankenfield
3 years ago
H Carson McKowen
2 years ago
James Aldrete
3 years ago
Eddie Villarreal
a year ago
Jennifer Branam
2 years ago
Pat Alexander
3 years ago
Lauren Selvik
3 years ago
Melissa Rachal
2 years ago
Cecilie Engle
2 years ago
William Robinson
4 years ago
Stephanie Davis
a year ago
MagikKrew Recovery
3 years ago
Barrett Foster
2 years ago
Eliana Perkins
4 years ago
Javier Plascencia
2 years ago
Cherie Werner
3 years ago
Brooke Shannon
3 years ago
James McLendon
2 years ago
Marcus Hawkins
2 years ago
Kimberly Grimes
3 years ago
Shelley Madsen
4 years ago
Scott Mcpherson
2 years ago
Elisa Maranzana
3 years ago
Hannibal Murray
3 years ago
Carole Capwell
a year ago
David Moncrief
3 years ago
Samantha Knoop
2 years ago
Debbie Schleith
3 years ago
Marsha G Mitchell
a year ago
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3 years ago
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2 years ago
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a year ago
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3 years ago
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a year ago
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a year ago
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