Benjamin Franklin Plumbing of South Austin

Had a pipe leak outside which caused me to not have any water in the house. Andy came that day and fixed it. He gave me great advice, was very nice, and did a great job with the repair. Their prices are very expensive, $100 service fee which doesn't apply to the work, but they do quality work.

Had no hot water at night due to construction that the remodel company couldn't figure out but wanted to charge me $500 for a new pilot switch. Requested to Ben Franklin that someone come out the next day which they did and were able to arrive much earlier than scheduled. Dylan is very professional and pleasant to deal with. The issue was minor, and I was only charged the service charge. Very happy with tech and service and happy that I have contract with them.

In short too expensive and went with Clark Kent instead. Spent over $1000 testing for a leak when I called for a leak near my foundation with obvious signs of water. They never found it so planned to come back for another $1000 day. The tech never wore a mask and came down with a “viral infection” so they couldn’t show back up. Good thing I called Clark Kent Plumbing in advance. This plumber started to dig right away, found the leak and patched it all before noon. It was half the price.

We have used Benjamin Franklin Plumbing three times for different plumbing issues. Each time, we were able to schedule a plumber right away. The plumbers were prompt, professional, and very good. Dylan took the time to explain what he had fixed for our insurance claim. We would definitely recommend this company to our friends.

Dylan with Ben Franklin plumbing was amazing and so knowledgeable and patient with us regarding our issue. Being new home owners we are learning a lot about our house and we just had a crash course in sewer plumbing. Dylan was quick, assessed the issue, provided us with great information and things to look out for, etc. He resolved our issue quickly and we also had him quote more plumbing items we need to fix sooner than later. I can rest easy now that my issue is fixed and learned a ton in the process.

I was upset, ney distraught when my plumber arrived without a Benjamin Franklin costume. I had been excited for days waiting for them to arrive, expecting a real life costume as I had seen in the ad. I must admit I had slightly fetishized the encounter, thinking of all the dirty things I could do do Benjamin Franklin. How I yearned for his white curly locks and his massive wrinkled tush. I honestly feared myself, wondering if I would have the self control when he would bend over to repair my sink. I am disappointed in the service provided 1/5 stars.

There was a pipe leaking from the street to the house. They knew the problem but did not mention money until they were onsite. $99 to drive to the house. $400 to dig to find the leak. That's before repairs. Not a local business.

Price point gauging is ridiculous. Stay away from this place. They are the King of Kings when it comes to over the top labor cost to do a job. A $10 part will cost you $1k in labor cost to install. What a joke!

So happy to report that Benjamin Franklin plumbing exceeded expectations m called at 3 plumber here by 415. Clogged bathroom sink was in working order within the hour. Plumber also answered questions about long term maintenance of our pipes. Dylan was easy going, professional, and capable. Very happy with the outcome and service.

When I called, an actual person answered the phone! They were able to send someone to our house right away to diagnose and repair our leaking water heater. Dylan was patient, knowledgeable, friendly and professional. We will definitely use this company again when needed!

Unfairly high pricing for the service. Paid their service call fee and sent them packing. Just needed a simple kitchen drain unclogged and they wanted to charge over $320. I bought a $4 bottle of drain cleaner, problem solved. Don’t know how they stay in business while trying to rip people off. They will never be used at my home again and will highly recommend to others they use a different and more honest and fairly priced plumbing service.

I requested an appointment with them because my line burst between the meter and my house. They would charge more for a Sunday service (understandable) so I scheduled it for Monday. I decided to start digging to fix it myself and eventually called them when I reached the problem to cancel my appointment. Fred was totally cool with it and even gave me some pointers when I got to the problem. He wasn't going to make a dime out of me, but he was still so helpful. Next time I need a plumber on a task I can't handle, Benjamin Franklin's is definitely getting a call.

Ben Franklin, and especially Dillon, have continued to do great work on my 30y old house. He has repaired and updated the different sinks, tubs, and toilets in the upstairs bathrooms that were in disrepair. Everything now runs, drains, and flushes so much more cleanly and efficiently than I could remember. All work done at a very reasonable price with prompt, professional, and courteous customer service. Thanks, Dillon!

Jon was very professional and worked very efficiently. Once he completed one job (both bathroom faucets needed to be repaired), he made sure it was working well before going on to the next job. He also kept me informed as to what he was doing next. I will certainly consider calling Ben Franklin Plumbing for any future plumbing issues.

From making the appointment to the actual service I received, everything was easy to understand and everyone I spoke to was kind and patient. Dylan was great- thorough and knowledgeable. I’ll definitely be using them again!

Benjamin Franklin plumbing technician Jared Patterson did some commode repairs at me home today. He was very prompt and very professional. He explained my options and did a great job on the repair. Very friendly and he is a great rep for Ben franklins. I will not hesitate to refer them to my neighbors and friends. Thank you!

Dylan Tanner was on time (early, actually! Dispatch called to see if I was available.). He was knowledgeable and personable - showed me where the damage came from and completed the work quickly. Would definitely use this service again.

Called on Friday. They offered a “free” quote for a new Hot Water heater on Saturday, then charged me $114 because it was a Saturday.

Worst plumbing experience in 15 years living in Austin. Benjamin Franklin Plumbing was booked via HomeAdvisor to come to my house between 15:00-18:00 on 07/06/19 to fix a small bathroom facet leak. At that time on 07/06/19 Fred called and let me know that they were stuck on a job with another customer with no water. I agreed to postpone their visit for a week since the existing customer’s need was greater than mine. Fred stated that in appreciation of my understanding he would reduce the callout fee to $59. This meant the costs of the job would be $59 plus parts which were a replacement putty plate for a Delta faucet (a standard item that costs a few bucks). The new appointment was set for 08:00 on 07/13/19. At 08:20 Benjamin Franklin Plumbing called me to check that I was home. I pointed out that their plumber was 20 minutes late and was told that they do not even dispatch a plumber (despite an appointment having been made) until they confirm the home owner is at home. After 09:00 the plumber arrived (with no parts), sat on the edge of our bathtub for 20 minutes complaining about getting his computer to work, not even looking at the job itself, then stated that the cost of the job would be $646 to rebuild the faucet. This price included $152 to go collect the part that he hadn’t brought with him. Needless to say I was absolutely disgusted by this behavior. Not only did the plumber not inspect the required work in any meaningful way but trying to charge us $646 for a job that should have taken 20 minutes and which Benjamin Franklin Plumbing had already stated should have costed less than $65 was totally and utterly unacceptable. I therefore asked him to leave, logged on to YouTube, figured out how to perform this simple operation myself, collected the part from a local store, and completed the work. What trade organizations need to realize is that in an age of easy access to information on how to do their jobs, their only differentiators are their integrity and their customer service. Benjamin Franklin Plumbing possess neither. My recommendation is to avoid this company at all costs.

Dylan was great at troubleshooting where a leak originated . Very thorough and I appreciated his keeping me informed of the problem and the repair needed. He practiced safe procedures in regards to the Covid-19 pandemic the world is experiencing.

We called Ben Franklin after S and D stood us up twice. They were prompt, friendly and reasonably priced. I would highly recommend them. Dylan was excellent.

Way overpriced plumbing service . 99 dollars just to show up. 130 extra to relight a pilot light . 3000 for a new water heater. Gimmie a break

Good service, higher priced than expected.

Efficient, timely service. Jonathan Willis was excellent. He was knowledgeable and immediately diagnosed the problem and explained the problem in simple terms for me. I couldn't be happier.

Dylan has been out to my home twice for unrelated issues. Dylan is professional, pleasant and always does the job right. He is definitely the go to person to solve your problem.

They won't provide service to a home 6 miles away. Hung up on me abruptly.

I forgot the plumbers name but he was professional, courteous and got right to work. He was careful to cover his shoes, tell me what he was doing and was friendly. I would recommend him to anyone and Benjamin Franklin plumbing.

The service with Benjamin Franklin Plumbing is always just great, from request to final work. They are ready, responsive, friendly, and knowledgeable.

Benjamin Franklin do a great job. They are prompt and knowledgeable and always explain the work and the charges for that work. Highly recommended!

These guys did high-quality honest work. I would definitely recommend them.

JP was very knowledgeable and came back a second time without a charge to clean out a different line that was affected by the first clean out.

Very pleased w/professionalism of technician. Efficient and knowledgeable. Will definitely use this service provider in the future and recommend to others.

always on time! and always take care of business! thank you dylan and ben franklin plumbing for your courteous, timely and accurate service!

Dylan J - fantastic tech! Fast, friendly, and exceptionally knowledgable. Top quality work....thanks guys!

Great experience from other plumbers. Dylan was very personable, very professional, and very knowledgeable.

They came 30 minutes late and then gave us 5 minutes to say yes or no to an absurdly high quote. Very disappointing!

We've used them a couple times now. They are always friendly and ontime.

Dylan was great: on time, fast and half the price of another bid!

Our service guy was great and the work was done in a timely manner.

Prompt very efficient resolution to problem with dishwasher starting and very slow hot water.

Professional and explained in detail what was needed to be done. On time.

A plumber that turns up on time (or even early), and does the job quickly!

Great people who really want to help you solve problems.

Quick got the job done, thanks.

Way to much money