Best Home Remodeling in Austin TX

Our conversation with Jennifer confirming our appointment and our Technician Donnie Langley was outstanding. The Company is dependable and professional and always on time. Our last use in 2015 was the same way and 2022 again was a great experience on a requirement that needed to be done. Thank you all!

Worst plumbing experience in 15 years living in Austin. Benjamin Franklin Plumbing was booked via HomeAdvisor to come to my house between 15:00-18:00 on 07/06/19 to fix a small bathroom facet leak. At that time on 07/06/19 Fred called and let me know that they were stuck on a job with another customer with no water. I agreed to postpone their visit for a week since the existing customer’s need was greater than mine. Fred stated that in appreciation of my understanding he would reduce the callout fee to $59. This meant the costs of the job would be $59 plus parts which were a replacement putty plate for a Delta faucet (a standard item that costs a few bucks). The new appointment was set for 08:00 on 07/13/19. At 08:20 Benjamin Franklin Plumbing called me to check that I was home. I pointed out that their plumber was 20 minutes late and was told that they do not even dispatch a plumber (despite an appointment having been made) until they confirm the home owner is at home. After 09:00 the plumber arrived (with no parts), sat on the edge of our bathtub for 20 minutes complaining about getting his computer to work, not even looking at the job itself, then stated that the cost of the job would be $646 to rebuild the faucet. This price included $152 to go collect the part that he hadn’t brought with him. Needless to say I was absolutely disgusted by this behavior. Not only did the plumber not inspect the required work in any meaningful way but trying to charge us $646 for a job that should have taken 20 minutes and which Benjamin Franklin Plumbing had already stated should have costed less than $65 was totally and utterly unacceptable. I therefore asked him to leave, logged on to YouTube, figured out how to perform this simple operation myself, collected the part from a local store, and completed the work. What trade organizations need to realize is that in an age of easy access to information on how to do their jobs, their only differentiators are their integrity and their customer service. Benjamin Franklin Plumbing possess neither. My recommendation is to avoid this company at all costs.

This is a late post from last month in December. Called him & he came within hrs to fix underground leak at my moms house he didn't leave until the job was completed. Very professional! Will definitely recommend and use him again. Thank you for your work!

I’m super glad I discovered Al Mac plumbing. Me and my wife were smelling sewer gas in our house that we just purchased last month. The house we bought is an older house from the early 70s. The previous owner had it renovated before they sold it to us. Well I’ll cut to the chase now ?. We had Al and his apprentice Dessie show up and they offered to perform a smoke bomb test. At first I was like, did you just say Bomb?. Al said it’s not an actual bomb, it’s a smoke candle that he will light and put in my drain pipe. Well I said sounds pretty cool, I’m in. Well after Al did the smoke test, he discovered that I had an open piece of pipe behind my toilet in the master bathroom. Al had to pull my toilet and cut the sheetrock behind the toilet to find the pipe. Al capped the open pipe and haven’t smelled sewer gases since. Just thankful Al and Dessie could fix that in a timely manner.

Came out same day. Kameron explained everything and all was repaired right then. Will absolutely use them again as needed.

Last week we woke up to the smell of burning rubber and it really scared us, I unplugged everything in my house and it continued so I googled it and it said the heater was likely having an issue, I turned it off and the smell dissipated immediately, we called a few places, but Stans was the only place able to come out in a timely manner, diagnosed the problem (burnt wires and a sequencer issue) and was able to get the new part in to fix it the next day. For about 400$(including the diagnostic fee) we were able to get back up and running quickly and safely, with no electrical issues to worry us going forward. Super glad we used Stans, and Jesse was a great technician both days. 10/10 will use them for all future issues.

Stay away from these guys. They have little games they play with the billing.

As usual,
Ben exceeded expectations with thoughtful analysis and care. Thank you!!!!

Benjamin Franklin Plumbing was very quick to respond. Their customer service is top notch. They also took covid19 safety precautions. The technician arrived in a timely fashion and was able to diagnose my issue quickly. Fantastic Job!!!

Good work! My kitchen plumbing broke causing a lot of moisture from leaking water, so I called Turbo Plumbing to help me fix the damage, and they did! After scheduling my appointment, they came on time and checked the pipe, changed it and fixed everything in record time. Totally recommended!

Excellent customer service with professional touch. Would highly recommend this plumbing company.

Arthur installed a Reme Halo for me today and I was so impressed by his professional service. He explained everything he did and was very knowledgeable. Very happy with my experience.

We called G&M out to help our elderly neighbor across the street (we've previously used them for our home) to help her find where this massive water leak had come from. They came out within a few hours, located the leak, and repaired it! She was beyond pleased at the service and price! We will never use anyone else for all our family and neighbor's needs too! Thanks guys!

Based on my simple description, he was about to diagnose and quickly fix the issue. I've been fortunate to not need plumbers often, but I would defiinitely call Christian again for plumbing needs.

The first 5 years I lived in my house I had my downstairs toilet come loose every few months. Every time a tech would come to reinstall the wax ring and it would get loose again. This last time I called Ray at Davis Plumbing Services and he showed up within the hour. As luck would have it he was finishing up a service in the area when I called. He told me the reason my toilet would not stay put is my mounting ring was damaged. He fixed that and set the toilet. The price was reasonable. I have not had an issue in over a year. I will not call anyone else in the future.

Called him, he answered (sounding a bit annoyed like he was in the middle of something), told me to text him to get on his schedule, and then he ghosted me. His voice Mailbox is full so if he doesn’t answer the only thing you can do is text, which he doesn’t seem to answer.Tried pretty hard to give him my money. He should hire a secretary to man the phone or something.

They arrived as scheduled, located the leaks, and repaired them! I had been without water for 10 days! What a relief! They were very personable and polite. I highly recommend ET Plumbing!

SALT has been our go to for services. They are always so kind and easy to interact with every time! I recommend them for your electrical/hvac needs.

I got an estimate for clogged pipes, and the plumbers gave me some good advice which saved me a bunch of money, even though it gave them less business. 10/10.

I was very impressed with Indigo's professionalism and efficiency during my bathroom remodel.