Dex Quinn

7 months ago

I went to their webpage and they claim to be able to work on all and any water softeners. After their technician arrive, the first thing out of his mouth was I've never seen nothing like this before. That gave me a bad feeling right from the start. I googled it, and I could tell him what the problem was. Then he started quoting prices, to do guess work on my unit. He took a picture of the standing water in my salt tank, and texted it to his boss to see if he could help. The point I'm making is, Stan's knowingly sent out an under-qualified technician to do work on my water softener. They charged me $97.00 for nothing! I called the supervisor on duty and all he had to say was we don't know how to work on everything. I would call that false advertisement, based on their website. What bothered me most, the supervisor wasn't at all concerned about customer service. I would not recommend them for nothing. Stan's is the worst plumbing service, I've ever used!

Megan Nyitray

4 days ago

Everyone we have worked with from Stan's has always been great. They service many of our neighbors as well! Efrain and Walker were wonderful coming out to pinpoint the issue with our old unit, John did a great job advising us what unit would be best to replace our old (unfortunately unrepairable) unit with, and Reuben and George did a quick and amazing job installing our new unit on short notice. From the first visit to having a new system installed we were fully taken care of in just 4 business days. We really appreciate how professional and responsive they have been and would highly recommend.

Elizabeth Rodriguez

9 months ago

Excellent service. Andrew was prompt and thorough when troubleshooting our A/C issue. He found the problem quickly and fixed it and went above and beyond in mending an issue with a filter. Andrew was respectful and nice when explaining the problem. All of this was very much appreciated and more than anything I found him to be very trustworthy. Andrew had our A/C working quickly. I will definitely use Stan's Heating, Air, & Plumbing for any future needs and highly recommend them as they have honest and respectively employees like Andrew.

Carol Douglass

6 months ago

Our two story home has one AC unit. Some rooms are cold, some are hot, it's horrible. Called Stan's to come evaluate our situation. They were able to tell us how much airflow we were getting in each room, which was very eye opening. We ended up having them redo all the duct work and install dampers along with an additional thermostat upstairs. For the first time in 28 years in this house, I can feel cool air on the stairwell. We're still working through a few kinks (just two weeks after install), but I could not be more pleased. This is a company that audits their own work, and quickly fixes anything that wasn't done up to par. They are responsive, fairly priced, and seem genuinely interested in making sure you are pleased with their service. And while we picked the most expensive option to solve our problems (because I'm old and tired of being hot in this house!), they offered plenty of solutions, and factored in rebates to make sure we were getting the best deal. As stated, I could not be happier.

Sheri Hicks

2 months ago

Our plumber was fast and courteous! He even checked on us the day before schedule because he was concerned we were without water. Highly recommend.

Kenneth Ragsdale

5 months ago

I highly recommend Stan's. They were able to quickly and properly diagnose the problem with my HVAC and repair it efficiently and at a reasonable cost. Stan's was excellent throughout the whole process starting with the first person I talked with on the phone. The technician was excellent. He identified the issue quickly and came back and installed the new blower motor in a very short time. Their scheduling and communication was great but most importantly the technician got the job done.

Amanda Reed

5 months ago

We had Stan's out to do a furnace inspection/tune-up ahead of winter, and I was so pleased with our service. Brandon called when he was 15 minutes out and showed up with a smile. He was efficient and thorough, and he gave me a full report of his evaluation of our system. Would definitely recommend!

Rachael

4 months ago

This is my first time using Stan's and I am very pleased. I called them on a Sunday and they responded the same day. I told them not a rush but they still sent technician Michael Waters out on a Sunday at no additional charge. The flexibility of their technicians working with our schedule of someone being at the home was great news to me! Needless to say, excellent turnaround time, and there was a part they needed to install on the heater and did that 2 days later. My heater was not blowing hot air and is working great now. The cost was comparable and I was happy to pay it for the great service. There was also an initial service charge for the visit itself and I was happy to pay. I support technicians getting paid some dollars for each visit no matter what they find to be the issue. I like supporting local businesses, especially coming off of the COVID years. Stan's has been in business a very long time too, which I found appealing as well when I was choosing what HVAC company in the area I was going to call. I can see why they have been in the business this long. Technician Michael Waters was overall great, and I appreciate Michael not trying to up-sell me but just addressing the problem and fixing it. Thank you Stan's!

Mike Green

5 months ago

I had a plumbing issues with the kitchen sink that were creating leaks in addition to faucet repairs that were needed in other bathrooms.Dylan came out and did a great job diagnosing and addressing all of my concerns (in addition to the repairs themselves). He was very knowledgeable, patient, professional, and personable. No high pressure Service/Repair which is appreciated as that's the first nail in the coffin for me when it comes to Service providers.I will certainly be back for any future repair or installation needs.

Ivory Campbell

4 months ago

It was a pleasure to have Jonas Perez service our water heater. He was prompt, proficient, and displayed get customer service skills. He explained everything he had to replace in great detail. He respected the inside and outside of our house using covid-awareness, and he cleaned up his work area. He is a great asset to the company and the community. Great Job!

Rebecca Read

5 months ago

Excellent service. The technician was an expert in his field and explained in clear, layman terms what repairs were needed. The technician was friendly and polite. Stan's cleaned up any debris from their project. I have also used Stan's A/C repair and they too did an excellent job. I highly recommend Stan's A/C and Plumbing.

Schelina Jule

6 months ago

I have had very good service from Stan's over the years. I am happy with their installation and service but I had to post a review about Brandon. He was terrific! He was thorough, professional, and took the time to explain everything he did and why the HVAC units were in good shape. I will be sure to request him in the future.

Melissa Perreira

3 weeks ago

Cody came within 1.5 hrs of calling! Super great guy and nice people at the office! We had no ac this morning and now up and running. Did some other maintenance while here. Cody was very knowledgeable and easy to talk with. Great experience and would refer them to any of my neighbors for sure!

Don Michael

4 months ago

Our water heater started leaking gas. Jonas came out the same day and determined that it needed to be replaced. He returned the next day with Roy and installed a new water heater. They arrived when they said they were going to, did a very thorough installation with complete testing, and conducted themselves with a high degree of professionalism. It is great to find a team that still knows how to provide great service and has pride in their work. Highly recommend.

Susan Bachman

9 months ago

Jose was great- he was professional, knowledgeable and friendly. He found my leak, kept me in the loop with what the issue was, how he would repair and cost. I would definitely recommend Stan's and will ask for Jose again. He gave me total confidence in his knowledge and skills.

Norma Priscilla Chavez

5 months ago

Stan's has reliable plumbing technicians and plumbers. Jose is a critical thinker when it comes to a variety of plumbing issues. No issue is to big or to small. He is respectful, clean, explains things simply and frequently consults with his superiors to ensure the job is done correctly. Kris was equally respectful, clean and a good plumbing assistant. As a team they are reliable, trustworthy and get the job done.As a single woman, with a house almost 100 years old I want someone I can depend on. Stan is the man, at Stan's Heating/Cooling, Plumbing and AC.They also installed my HVAC. Quality weatherization and AC installation. If it's not right, they come back and make it right!

Mark Hellums

5 months ago

Our service tech was quick, friendly, and professional with inspections of our 2 furnaces. He gives us the option to save by ordering our own filters. He also cleaned our condensate drain lines which gives peace of mind. I like Stans service plan so we know our ac/furnaces stay safe and we get the filters changed at the proper frequency.

Scott S

4 months ago

I had a water line break outside on my side of the meter and Stan's was able to send somebody over within an hour of me contacting them. Mike was professional and did an excellent job. He fixed the leak quickly and installed a shutoff valve per my request. It was a little expensive, but considering my situation, I was willing to pay the extra price. It was worth it for me to get my water turned back on quickly. If I have other issues in the future that I am unable to repair, I will definitely give them a call.

Brandon Afra

2 months ago

Scammers. Terrible service, unprofessional staff and dishonest about repairs that are actually needed. Started off by trying to pressure and scam us into signing up for the Gold Membership and then tell us that the service we scheduled is actually a Service call and we'd be charged for it. Then on top of that, quote us for parts that the system doesn't actually need changed out. Tried telling us that we needed new coils and a whole new system after poking around in the attic for 15 minuets. Sent us a quote for almost $4k and said the AC unit wouldn’t last much longer. Also purposely left the caps unscrewed off the refrigerant that we paid over $900 to get filled back up. LIES. Thankfully we had another tech from a different company come out who told us that the coils were NOT leaking and that we didn’t need a new system. It’s crazy that there are other reviews posted with the SAME situation. Stan’s techs LYING about what parts are actually needed just to make more $$$. Unreal. Will never use Stan's again. It's hard enough trusting people in your home to do honest work as it is and will never trust anyone at this company again. Their attitude is poor, combative, and treat you like you're just a drop in the bucket to them. Highly recommend going elsewhere if you don't want to get ripped off.

Arlette Lisansky

2 months ago

We were very pleased. Actually, we got six bids, two from small installation businesses and also Costco (they use ABC to install).Not only was our bid better, so was our initial bid experience prior to install. We also chose to get Stan's to do attic insulation (though declined the other package of same price to weatherstrip doors....-- even with City rebate as we did not need these things). Our sales person was David Renault who was quite patient, pleasant, and helpful during the process (we asked lots of questions and changed our minds on a couple of things). I would highly recommend you ask for him specifically. We also added a new duct to main bedroom since it had never cooled adequately with how builder designed things. Another thing: sometimes people make mistakes and it is important how things are rectified. During the installation, one of the workmen broke bottom rungs from the pull down attic stair (I guess the weight of the guys and taking up the equipment). This happened on Friday late afternoon. On Monday, a contractor sent out by Stan's was checking the broken stairs. Then, he went out and got us a brand new attic stairs (better than what we had originally), installed, replaced the trim and painted the trim. All done by afternoon on Monday! We had the City inspection done today, and all perfect. (one small vendor did not want any City inspection and even one big company checked for no City inspection to be done). And, I would definitely recommend that a homeowner hang around while work being done. I'm not sure the broken stairs would have gone as well if we had just left it to the installers to mention this to us (they did not, but my husband noticed and immediately called our salesperson).

Dwight DeVille

a month ago

The crew Stan’s sent out did a excellent job. They were very respectful of our home cleaned up after themselves. They answered all of my questions and explained the operation of my new thermostat to my satisfaction. Would recommend Stan’s to anyone thinking about installing a new unit.

Michael Moreno

5 months ago

The technician, Price T. arrived early in the service window I was given which was first good surprise. He went to work and quickly diagnosed that system was working fine and I may have inadvertently locked out controls when I tried to turn it on. He explained exactly how it should work and what to do if it should happen again. Great representative of Stan's.

Laurel Stoddard

6 months ago

We've used Stan's for many years. We've had no trouble with the equipment they installed, and they always come promptly to do maintenance on it. Luis came today, and he was professional, friendly, and courteous. He called ahead of time to give us an ETA, in addition to the call from the office. I highly recommend Stan's.

Charles Carsner

2 weeks ago

Stan's has always been dependable. I have had to contact them just a few times in the nine years since my last system was installed. They have good products and people who know what they are doing . . . not always the case these days. Christobal did a fine job and he represented Stan's very well. It was a pleasure to have him perform the service.

Brian Heltsmith

10 months ago

Stan's Heating & Air is the BEST! They responded incredibly quickly, and had someone out within an hour of their timeframe. Andrew Page was our technician and diagnosed AND fixed the problem in under 20 minutes. I cannot recommend this company, AND the technician more than I already have. We will be using them from now on!

Carolyn Pepper

4 months ago

Those answering the phone when I called for service sounded a little out to lunch and not customer service friendly. I hung up on the first person and then decided to call back and got another. You all need to work on those who answer the phone for service calls- customer service training. Stuck with the second person as I had no heat and wanted that remedied as soon as possible. Was surprised to get a same day appointment and not be charged extra. As it turned out, due to cancellations I got a call that the serviceman Price could come right away. Price was professional, exuded competency, took time to confer with the gas company about what they had found to make sure he and they were on the same page about things, checked and rechecked. I felt confident when Price left that everything was as it should be. He was friendly and efficient.

Timothy Whalen

6 months ago

The prices here are astronomical compared to other companies. The plumber that came out seemed more interested in pointing out all the other work that he could do and trying to “sell” me on the work rather then focus on what I needed done. Ended up going with another company for less than half their quote and received excellent work.

Amanda Bode

3 months ago

I cannot say enough good things about Stan’s. I’ve used them multiple times for heating, a/c and plumbing. They are always able to have a tech come out at within a couple days at most, if not same day sometimes. Everyone has been professional and pricing is very reasonable. We also are signed up for their membership program, which includes 2 check ups a year, and they called to schedule it without me having to remember to schedule. Top of line service.

Barbara Garland

3 weeks ago

When my toilet began leaking yesterday, I immediately called Stan's and they were able to set a time for that afternoon. The young man they sent, Mike, was courteous, professional, and knowledgeable. It took him less than an hour to replace the seal and caulk. I was very pleased with his work and would call Stan's whenever I need a repair.

Berkin Dortdivanlioglu

4 months ago

We got a gas heating system maintenance a month ago. They said all was well. Now, we started having problems with the heating system. To diagnose the issue, they charged another $90sh and told us we need to pay $550sh to fix the issue. After the maintenance, I saw that they poked holes in the ducts and forgot their tools attached to the hole. Unprofessional! We also received a tankless water heater maintenance. Immediately after the service, the water stopped working. After a couple of services we received from Stan's, it become clear that I should switch to a different company. One thing I appreciate is that they are relatively quick to respond.

Rodney Proctor

6 months ago

I tried to use the service. I made an appointment , was called and told tech was on the way . I traveled to home location to meet with tech . Waited for a while and no one showed. Then I received a call and at that time was informed that Stan's will not service mobile homes. The problem is it isn't a mobile. It's a pier and beam home. The lady stated that the tech knew better than I because he looked at a map and decided it was a mobile. He didn't bother to actually show up to the actual house. All this was a huge waste of my time. I called another company that showed up took care of the issue and were very professional and cost was very reasonable.

art garcia

5 months ago

superior service and commitment to excellence. my technician was prompt and took the time to share thoughts on preventative A/C and heating techniques to avoid outages and to extend the life of my system. very satisfied with the service and will definitely use Stan's for my future A/C and heating support.

Tom

7 months ago

Updated Review -- Stan's reached out to me to discuss the matter. They explained their prices and processes and gave me time to voice my opinion further as well. It was great communication and they have made the matter right in my eyes. I'm happy they took the time to do that.Original Review -- A tech came out to look at my water heater leak and concluded it was best to replace the entire unit after only about 1 minute of looking. He barely did anything. He didn't bother looking at anything unless I pointed it out first. He was a glorified salesman that tried to sell me a $3000 replacement with installation. Water heaters cost $700 new at Lowes. Where is the other $2300 going? He couldn't say. He called his manager and still couldn't itemize the $2300 beyond saying they've been doing it a long time and that's what they charge. I spent $90 for the house call and the tech to give me an outrageous quote. They also charged me $7 for their fuel fee. It just feels like I was nickel and dimed the whole way. Very disappointed.

Cheri Parker

a month ago

Stan's Heating sent the right person to my house. Chris is awesome! He came and found the problem with our air conditioning. He was quick and efficient. We received notice he was on his way and within two minutes he was at my front door. Thank you, for addressing my issue in such a timely manner.

The Brackins

5 months ago

The Mitsubishi website verified Stan's as a certified repair service. Stan's ability and willingness to provide repair as well as replacement services for a 10 year-old system at a reasonable cost is greatly appreciated. Mike, Juan and the team have been very professional and responsive. Glad I chose to go with Stan's! They have my recommendation for sure.

Bryce Block

2 months ago

Great service! I called on a Tuesday morning and they were out in the next 30 minutes. Jose walked me through the issues with our hot water heater and helped me find a solution that worked within our budget. We waited for a part to arrive and once it was in, they were out again the next morning to finish the repair. Great work with straight-forward employees. I would definitely recommend!

Anna Belousov

5 months ago

I use Stan's for HVAC and this was my first time with a plumbing issue. Great experience overall. I called afterhours line for advice because my shower water would not shut off and got a prompt call back, could speak with a technician on the phone, even get an estimate for the repairs (based on my description and photos). Next day Javier Salazar came by ahead of schedule and was great: polite, professional, got my shower fixed quickly and took the time to explain to me what was wrong and why.I would definitely use their services again.

Troy Shugart

3 months ago

5 stars all the way. From initial phone conversation to completion of the job. The tech arrived in a timely manner and had my AC up and running in less than 30 minutes. I will definitely use Stan’s in the future!

Char In Texas

a month ago

I got a text before Chris arrived to let me know he was on his way. He was very pleasant and respectful. He checked to make sure he had my correct email so I could get a receipt. I am very happy with the service I get from Stan’s.

R

3 months ago

Chris Hull was extremely courteous and a well seasoned technician. He quickly identified the issue with my ac unit and clearly explained it to me. Let’s not forget about Donna, who keeps Stan’s running smoothly. Thanks team!

ch

4 months ago

Stan's will always be our choice for any/all HVAC services. Not only did they work with our builder to complete the initial install of our system, they continue to deliver extraordinary service and quality whenever we need their help. Did I mention how incredible their technicians are? Our recent visit was with Christopher McGrath and I just can't say enough how GREAT he was. All due respect to the other service providers in the Austin area, but Stan's is our go-to!

Shana Logue

4 months ago

I called Stan’s to help replace a bathroom faucet/valve. They quoted $1,100 to do the work (approximately 2 hours of work). I’d already purchased the parts. And that quote did not include repairing the sheet rock they have yo cut through to access the valve. When I declined the work at that price I was still stuck with a $96 fee they charge for showing up.I think they are taking advantage of people by quoting so high and just collecting the $96 fees with out doing work. I’m interested to know how many of these fees they collect vs actual work completion.

Terrell Gilliland

3 weeks ago

Had to call to have our compressor checked as it wouldn't spin up. The system had been installed by the Strand's who now own Stan's and we have regularly have them come out for service. Walker showed up when scheduled and was very patient with his talkative client. He quickly diagnosed the issue (the capacitor) and found a second issue (switch) - both of which he quickly corrected and got us up and running. We have always liked them and will continue to call when the A/C acts up.

David Cline

a month ago

Stan’s was excellent start to finish. Estimate provided quickly. Reasonable pricing compared to other estimates.Answered and educated us to allow good choices of equipment.Installation. Crew was friendly and efficient. They were knowledgeable and were able to answer all questions. The crew provided very good operation instructions before they left.Highy recommend this business!!

Carmen Erthal

2 weeks ago

We called Stan's to report a clogged line at our kitchen sink. Colin came to our home in a very timely manner. He took precautions with his wet shoes and the equipment he placed on wood floors to unclog the line. He also reminded us of some garbage disposal tips that will be helpful to us. We recommend Stan's and COLIN!

Martha Monreal

a month ago

Stan's provided excellent service from the initial quote, to the final inspection. Their prices were competitive, their team was professional and courteous. They replaced our entire heating & cooling system, installed new ductwork and insulation, changed out vents and returns and even moved the outside unit farther back for us. We could not be more pleased and would highly recommend them to family and friends in the future. Will & Shannon and ALL of the rest of their crews, THANK YOU.

fleuger99

2 weeks ago

Scheduling was easy and the tech was very friendly, professional and knew his stuff.I needed a new natural gas grill connected to a gas line the builder had put in for us. The tech said it needed an adaptor to fit from the Webber grill. He completed the job in ten minutes and everything worked as expected.I'd highly recommend Stan's Heating, Air and Plumbing. I received several quotes and their price was excellent. I'll definitely use them again if needed.

Jason Bodnar

2 months ago

On a Saturday, when my sprinklers wouldn't come on I checked a valve in my yard, but the pipe snapped at the valve when I tried to shut the valve off. With water spewing everywhere, I managed to get the main water line shut off but that meant we had no water to the house. I called about 5 plumining companies. Most couldn't send anybody out till Monday. One was able to get a plumber out the next morning. Stan's was the last company I called and they said they could get somebody out that afternoon. Within about 30 minutes Jose Hernandez called saying he was on his way. When he showed up he quickly found the problem, gave me an estimate and got to work. Unfortunately, he didn't have the parts on hand to fix the sprinklers he was able to cap off the leak and get water turned on back to the house. He scheduled a return trip for Monday to finish the job. Jose was very friendly and professional. I'd definitely call Stan's again for my plumbing needs.

Julia Ruth

5 months ago

Our service tech guy Christopher was really nice and professional. He had to crawl up in the attic and figure out why our thermostat wasn’t getting power. Turned out to be a return of a rodent problem! He tried to use the thermostats that we already had but ended up needing a brand new thermostat. He fixed the issue and everything is up and running. I appreciate having Stan’s available when we need them!

Jennifer Branch

4 months ago

Andrew was very friendly and solved our heating issue with prompt, professional service. Control panel shorted out during the recent freeze right before Christmas, he was able to get us back online with a temporary repair, so we were warm for the holidays. Today he came back and completed the repair with a permanent fix! Thank you!

Stephen Eells

5 months ago

Responded quickly to our call. Bob R. was great in explaining every aspect in the water tank replacement. Gave us options and discussed pros and cons. We’ve used Stan’s for HVAC before and been very pleased with that service as well

Brittany Longfellow

5 months ago

Steve Garcia went above and beyond in helping us repair our tankless water heater after a freeze leaving us with no hot water the day before Christmas Eve. He fit us into his schedule at 8:30pm. I will never forget the kindness he showed to us. Very grateful for people like Steve.

Brandon Hays

2 months ago

Walker was super kind, professional, and showed up on time. He did a great job performing maintenance on our AC which had a clogged drain line. He went above and beyond to check everything out and make sure our system was in good shape, and communicated well throughout. Thanks so much!

Michele Chambers

4 months ago

I called Stan's a year ago and the office manager had a technician call me to address my issue to set up the right type of appointment. When we spoke, he gave me advice, walked me through checking the issue while we were on the phone and determined there was no issue. What an angel! He was ready to say have a good day when I asked if I could set up a maintenance contract. They've been out twice for maintenance checks and again everyone has been fabulous, honest, and reliable.

J Wong

a month ago

Christopher was AMAZING!!!!! Not only did he wear shoe booties without being asked, he solved our huge, 10-week-old problem within 10 minutes. He gave phenomenal service at a fantastic price and even greater value!!! We HIGHLY RECOMMEND Chris at Stan's Heating, Air & Plumbing. Additionally, making the appointment was also a wonderful experience; no wait time and efficient, kind receptionist. Thank you Stan's!!!!

David Gibblets

2 months ago

Great service! Matthew was courteous and professional. Explained issues very well. Got our ac up and running in no time. Stan's is a great company and we use them for all our HAVC needs

Gordon Mitchell

4 months ago

Office staff were very polite. Our plumber, Gabriel, was very polite, honest, and extremely professional. He fixed our drain blockages and left everything as he found it. Very clean.Explained their pricing structure and got our agreement before he started working. Answered all our questions in such a manner that we could understand exactly what he was going to do and what he could not do. I enjoyed meeting him and would thoroughly recommend him and Stan's.

James Borgstrom

4 months ago

We have been with Stan’s and before that Strand’s for over 30 years. They have consistently provided excellent service including new systems twice. Today was no exception as Marshall Harris our service technician was friendly, on time, informative and professional. I highly recommend them.

Brit and Laurie Barr

6 days ago

Jonas with Stan's Heating, Air & Plumbing installed a new kitchen faucet and dishwasher for us. Due to the conditions present in our kitchen, the dishwasher ended up being a complicated and time-consuming installation. Jonas remained pleasant, courteous, and focused throughout the whole process and went above and beyond to ensure a satisfactory installation. We highly recommend Stan's Heating, Air & Plumbing because of Jonas' outstanding efforts on our project.

Carl Forsythe

4 months ago

The service repair person (Javier) was nice but did absolutely nothing to fix the problem with our tankless water heater. Rather than replace the faulty mix valve (a simple fix), he said that a replacement part wasn’t available and recommended that we purchase a new system for $6300 (after giving me an initial quote of $8000). What a ripoff move.We ordered the brand new part online for $59 and installed it ourselves in 15 minutes. The water heater is now working perfectly, no thanks to Stan’s.Be very careful of this company. Needless to say, we will never use them again

Tracey J Naumann

2 weeks ago

This company is the absolute best! I called in the morning because we hadn’t had A/C for 3 days and everyone I called couldn’t come out. As soon as I called Stan’s— within a couple hours they were at our house. Not only that, but our guy (Alex) knew exactly what was wrong and had the part in his car. It was fixed within minutes! Can’t say more great things about this company!!

Mike Schofield

3 weeks ago

We purchased a mini-split system from Texas A/C, which was later purchased by Stan's. When we had some issues with the Daikin unit a few years after install we thought there would be some issues since the company was purchased and had changed names. But ultimately after some conversation and finding the old records, Stan's replaced the part (3 hour two person job) with no charge for parts or labor. We really appreciated that they covered the work done by the company they bought.

VBE

a month ago

We've used Stan's Gold Service since our system was installed 7 years ago. Their technicians are always thorough and professional. I appreciate the phone call/text letting us know when they expect to arrive.

Samantha O

a week ago

Stan’s was absolutely wonderful. Our technician, Michael L., was hands down amazing. He was quick to do the maintenance on my HVAC and thoroughly explained everything to me of what he did, the condition of the HVAC, and going forward what I need or might need. Overall was a wonderful experience and I will be highly recommending them to everyone I know.

Tom Hovey

4 months ago

Excellent service by Steve at Stan's! He replaced my water heater which was 12 years old, and installed a new water pressure control valve. Timely and professional. Next time I need service, I will definitely call Stan's!

Kyle Gray

2 weeks ago

We were having issues with our A/C cutting out in April. Contacted on a Monday, they had someone out on Tuesday. I had read up on possible issues in between, to have an idea of what could be going on. The technician (Chris) that came out was very knowledgeable, respectful, answered the countless questions I had regarding the service, and general HVAC/AC concerns. He was quick and efficient, gave us many tips on what we should do to maintain the unit, what to expect next, as well as making a point to check in one more time before leaving to see if I had thought of any other questions. He even took the time to explain to me, in general understandable terms how everything worked, and pointed out what each part in our closet actually did. I really appreciated him taking the time to educate me, and his patience for my generally inquisitive nature.

Dale Arnold

4 months ago

They installed a soft start unit on my A/C and performed maintenance on my heater. The rep, Marshall was very polite, answered all of my questions and knew what he was doing. Very good experience. Will use again.

Robby Godeaux

2 weeks ago

Ruben and Tyler showed up at the promised time and removed my old AC-Furnace, installed a new 16 SEER AC Unit, in less than 4 hoursThey set up my google nest ThermostatSat down with me and explained it all.They cleaned up better than they found it.Best installers everHappy customerStan's is #1

Judy Long

3 months ago

My heater stopped working Thursday night. I called Friday afternoon to schedule Stan’s to come out. They were able to come same day if needed. The technician arrived and diagnosed the issue very quickly. He was able to fix my heater quickly and efficiently. He also provided additional information for me so I could keep my system up and running and be able to avoid future issues.

Maile Molin

4 months ago

Our kitchwn sink was backing up. Stan's was able to get a technician out the same day I called. Javier arrived early in the window they gave me, let me know when he was a few minutes away, and was quick, polite, and professional. His communication about the issue was excellent. I highly recommend Stan's.

Chandler Jackson

a week ago

I will 100% use Stan’s again. Our AC was out and they came the next day and fixed it. They were on time, efficient and friendly. I will remember them when we have any plumbing or electrical issues as well.

RL Grigg

4 months ago

This company installed my AC unit and carrier back in 2019 but I needed some help today bc the unit wasn't turning off, ever. The tech came out quickly, was friendly and professional but most importantly, he was very knowledgeable and knew just what the problem was. The fix was quick, within a matter of minutes and he was on his way. Excellent service! Btw in case you're curious, it wasn't haunted. It was the contacter. So much easier than an exorcism.

Katherine Tombs

5 months ago

Caleb was awesome! They were scheduled to come between 5-9pm, and he showed up at 5:03 and had our pipe fixed within the hour. He even reinsulated the outdoor faucet that was the original issue. Thanks, Stan's!

Allan Wilson

4 months ago

The work was performed well and to my satisfaction, however I was not at all happy with the cost. To pay $3000 for a shower valve replacement that took two plumbers less than 4 hours is extortionate. Before posting this I asked a manager to call me, but I received no call. We have been customers of Stan's for 15 years and have an annual support contract for our A/C. We will be seriously considering canceling that service. The cost for this work was outrageous.UPDATEWHEN I BROUGHT MY CONCERNS TO THE MANAGEMENT, THEY RESPONDED IMMEDIATELY AND RESOLVED THE ISSUE.

Megan Villarreal

3 weeks ago

Price was so kind and professional! As you know getting a company on the weekends is difficult , but they were quick to respond…(didn’t charge a weekend fee, just the same as on weekdays!!) and helped get our unit repaired and back to working! I highly recommend!!

Thomas Bowen

4 months ago

Kenya from Stan's recently helped to resolve a toilet issue of mine. Her methodical approach from inspection to resolution was appreciated and even offered an explanation at each step of the way. Now, a new toilet is on its way ready for Stan's to install. Additionally, she also helped with questions regarding my water heater and now I have a decision to make between a tank or a tankless install. Again she was very helpful and insightful with the information surrounding water heaters. Thank you Kenya!

Nancy Nusser

3 months ago

I had a terrible experience! The repair people told me that it would cost nearly $600 to replace the thermostat on my HVAC -- $472 for the parts and $96 for the service fee. That is such a ripoff! A simple thermostat can cost $50, or even less. Then the repair person told me that replacing the entire system would be $9,000 to $10,000. Also ridiculous. I have a 1,100 square foot one story house, and all the other estimates I've found are i the $6,000 range. Don't use this place! They are a ripoff!

Mike

a week ago

Javier shower up early, understood the problem and fixed both issues perfectly. Quite happy with the work. Javier was a very nice young man to work with and did a good job. Satisfied. Javier also installed a new toilet for me and did a great job again.

aaron Brown

2 weeks ago

Michael was great! Came in, explained what he was doing, wore shoe guards, changed out my air filter and checked everything with the external unit. As always Stan’s is fantastic! Long time customer.

S No last name

a month ago

I am very happy with AC serviced by Jesse Crawford. In the summer of 2022 I had issues with AC stop working. I had 2 technicians came out to fix it within three weeks. The third time Jesse came out and fixed my problem for good. I have not had any issue for the rest of the year.I highly recommend Jesse Crawford.Thank you Jesse!Sue

Thomas Mooney

3 weeks ago

I called Stan’s around noon, and before 5 o’clock Alex has visited and has taken care of the issue that I had. It took him under 30 minutes to take care of the short, replace the fuse, and while he was here he checked on the capacitor which was leaking, replace it and told me about the great service programs I got that can save your money in the long run. Excellent service I will tell all my neighbors.

Gladys Almaguer

3 months ago

I have a water stain and I called Stan's to see if it was related to the AC system. The technician stated that it was not the AC system and suggested the dryer vent be cleaned. Dyer vent cleaning service is coming out tomorrow. Stan's technician was super nice.

Richard Olson

4 days ago

My downstairs AC unit failed and needed to be replaced(13 yrs old)The project manager did not know what he was doing. Recommended to add a return which ended up messing up the air flow in the house. Installers where marginal. Put nail holes in ceiling for first location of return, then had to put it in another place. Put a divot in the wall leading to the attic when carrying the new unit into the attic. Found out later they only needed to replace the AC portion of the attic unit an not the heater components. Not sure how much that increased the bill.After a month of back and forth with about 10 phone calls they finally removed the return they installed and patched the hole. Seems like once they cashed the check, I was not that important. Ran the problem all the way up to a VP before it was resolved. Was a gold service member for 9 years. Guess that meant nothing to them. I have a new HVAC guy that I will now recommend to any that ask.Would be 1 star, but gave it 2 because the one guy at Stan's I was happy with was Ivan.

Doug Wolfe

5 months ago

Had a plumbing emergency; Stan’s answered my call and dispatched someone immediately. Steve G. arrived quickly, assessed the situation, determined the correct repair, and got the job done correctly. 10/10 service. Stan’s will be my first call from now on.

Miguel Zaldivar

3 months ago

Michael Watson was great! Friendly and help explain in detail the repair we needed. The repair was done super quick and efficient. I'd recommend Stan's to anybody!!

Robin Bassett

a week ago

This is the first time I have used Stan’s Heating, Air. I will definitely use again! Chris, the technician was prompt, professional and had our AC fixed quickly. Thank you Stan’s and Chris for the amazing service!

meredith poche

4 months ago

Stan’s is our go to for anything HVAC related. We had a heater blower go out and they came out the same day, gave us a fair and honest price and said as soon as parts came in, it would be repaired. I highly recommend Stan’s for all your HVAC needs.

Hildeyardo Ramirez

4 months ago

Water was leaking from the opening in the roof for our.HVAC gas vent pipe. We were scheduled within a week and had the old gas vent pipe replaced and a new cap placed on top of the pipe. The pipe and vent were of much better quality than what builder had installed. Everything was caulked and we are confident now our problem with the leak is resolved. We thank Stan for professional and timely service.

Bora Albaha

2 weeks ago

The technician they sent, Price, did a terrific job identifying and fixing the problem with my AC unit. Also the Stan's phone line representatives were very responsive and quick to set up an appointment. Thanks y'all!

Tom Chaney

2 months ago

I was given a price over the phone for having my washing machine drain cleaned out as it was stopped up. When the service tech arrived, he said that he would have to move my washing machine and dryer out from the wall about a foot and that would cost an additional $200. I had him move them and do the work but I feel like I was taken advantage of and ripped off. I will not use them again.

Jo Virgil

2 months ago

Walker Youngblom, the Stan’s professional who came for my heater repair, was so friendly, so efficient, and he helped me know how to work with any upcoming issues that may occur. I’m grateful to have my heater working again so quickly and I definitely recommend Stan’s professionals for all they do.

Richard Morris

3 months ago

Michael was very efficient and found our problem quickly also really like that he used shoe covers. Came back to install parts today and AC works great. Best service ever!!

Barbara Graffread

4 months ago

New water meter notification of possible water leak. Gabriel Edwards did above and beyond to find the source of our leak and repaired it. I’m thankful that he took the time he needed to do exceptional work. We are very appreciative of all the hard work he and his co-workers completed. Gabriel is a Leader and he professional, courteous and knowledgeable! I will request Gabriel in a few months to replace the water heater and toilet. Thank you and Blessings!Sincerely, James & Barbara Graffread

Emelie Young

a month ago

excellent service, on time, found and fixed problem quickly.
Abraham is such a nice polite and efficient young man. He has been here twice and identified our problems and fixed them quickly. Completely satiisfied and always have used Stans for many, many years.

Mauricio Luna

a week ago

Abraham was great, he found the issue and got our AC running very quickly. Any other company was giving me appointments in 4 to 5 days. They made it happen in less than 18 hours

Ken and Paulette Shaw

5 months ago

Technician was Robert Alford who arrived on time and reviewed the HVAC unit and install new filter. We purchased a contract for service twice a year for the heating and air maintenance. He was very knowledgeable and explained everything he did.

Ron Burch

3 months ago

Javier Salazar was very professional and did a very clean job installing a new hot water heater. I definitely recommend Stan’s. They were very responsive and quickly diagnosed and resolved my problem.

Kim Mertz

5 months ago

Steve did an excellent job! Got to my home early fixed my pipe and explained what happened. I’ve used Stan’s in the past and will continue to call for their services in the future

kathy drill

2 months ago

Julian did excellent work locating a leak in front yard and repair. Prompt. Professional. Reasonable.
Half the price of plumber sent out by AHS.

Terry Lyons

5 months ago

Alex Carrillo is the man. Courteous, competent and may be the best air conditioning technician that has ever serviced our unit. We will ask for him again if needing service. He deserves a raise in my book.

Mark Trowbridge

3 weeks ago

I’m very happy with the service Christopher provided to get my ac cooling. He came within the time frame given and was courteous, friendly and worked efficiently. He also helped me corral my puppy who took the opportunity to escape into the front yard! Thank you for the great service.

jamie means

3 months ago

Stan's was prompt with making the appointment, and Price was great! He was on time (arrived at the beginning of our 4 hour window) and fixed the problem with our heater in about 5 minutes. Glad to have heat back before the next cold snap hits. I hope to not need to call Stan's again any time soon, but if I do have a need, they'll be my go-to!

Scott Bloom

4 weeks ago

Robert (duct repair) and Christian (preventive maintenance) were GREAT! Friendly, professional and knowledgeable. The office staff are courteous and communicate effectively about requested work and followup after to insure satisfaction. I bought my Carrier HVAC from them and will always use them! Confidence and Trust. Thanks.

heather bailey

a month ago

My furnace quit working and we were worried it would be a costly repair or replacement we could not afford at this time. In fact, we had received bids from another repair service reinforcing that. We were even told that the replacement parts weren't available anymore. In desperation, I called Stan's, they scheduled a visit that day, at a much lower rate than any other service I called, came out and quickly assessed what needed to be fixed. They found the parts that day and called back with a price that was 2/3 the next lowest bidder and had my furnace fixed that week! So happy with Stan's, honest, dependable, and know what they are doing. They check in to confirm times, show up when they say they will. My furnace and HVAC system is working like a dream and they literally saved me $13,000-16,000!

Chris Watson

2 days ago

Stan's has been out to our house 5+ times for the same issue dating back to September of 2021 when we had them do a full inspection of our unit. That inspection noted that everything looked good, however we were having issues with the HVAC leaking. We were told we needed to do a better job of clearing out our drain line.Well here we are almost 2 years later and I'm still having the same problems. This time however, it comes with ruined floors, ruined baseboards, ruined sheetrock and MOLD. We paid them to replace the coils since THAT was apparently the problem that they somehow missed the previous few visits. My coils were replaced on Wednesday, 5/24, and we were assured that was the solution. Unfortunately, they were ONCE AGAIN, wrong. We found water AGAIN this morning from our HVAC. I have now paid THOUSANDS of dollars to Stan's to make repairs that haven't solved the problem. I've now had to take out a homeowner's insurance claim to replace my ruined floors, and my toddler, infant, wife and myself have all been living in a mold infested home due to their negligence and incompetence.Steer clear of Stan's. You'll be on the hook for thousands of dollars worth of repairs time and time again, each one being The next surefire solution.

Charles Grabs

a month ago

Got a plumber out the same day I called in. She fixed the toilet problem in a timely manner and kept me apprised of everything she found while working. Very happy with their service. Follow up service two days later was great, got everything completed and I'm very happy with the results.

Jason Sentz

5 months ago

We called Stan's to help fix our heater. The technician that came out claimed to have fixed everything, but did not. When we called to have the technician come back out to do more work, the lady scheduling was extremely rude, uncooperative, and very unprofessional. She claimed that scheduling would be a liability. I guess the only liability is that they would have to actually do the work they were paid for. I would give them 0 stars if I could.

Shannon Ballard

4 months ago

On a Friday, just before a three day holiday, we received a text from our water district stating that they had detected a major leak in our water system. We contacted Stan’s plumbing department. They sent a plumber, Julian R., to help us. Julian identified the water leak in our supply line. He dug down to the leak, and replaced the broken pipe. Julian was capable and personable. I highly recommend Stan’s plumbing services.Shannon B.

C S

a week ago

Had an issue with my AC and they came out on a Saturday and fit me into a busy schedule. Chris McGrath diagnosed and fixed the issue in a jiffy. Great guy, great service. Highly recommend.

GeorgiAnne Brochstein

2 months ago

I came home from a week long trip to find my bedroom really cold. We'd had a front come through while I was gone. The unit wouldn't come on regardless of setting. The problem was found, the part was ordered and installed the next day. I couldn't be more pleased. Robert Alford was polite and didn't waste time both finding the problem and making the necessary repairs.

Sue Caldwell

2 months ago

I've had a service contract with Stan's for over a decade; I've always found them to be professional and reliable. Today, Brandon and his assistant performed annual HVAC system maintenance. He also opened some A/C vents that were out of my reach even with a ladder!

Tyler Dube

4 months ago

I called at 10 AM, I had service booked for same day in the afternoon. And the dispatcher called to see if they could even come earlier. Very fast response time the service technician Chris was quick and explained the issues to me clearly. Our furnace was back up and running same day!

Madeleine Knight

3 days ago

I called to schedule an appointment for my water heater flush and Aaron came the next day to service my water heater and install a sacrificial anode rod. I am very pleased with the service Aaron provided and will definitely ask for him again.

Dean Coleman

a month ago

Jesse did a great job on my A/C inspection and clean-up. He spotted a problem and resolved it. Outstanding! Stan's HVAC service is great.

scott brady

2 months ago

I am very pleased with the service that Julian provided. He arrived as scheduled and after discussing the issue that needed to be resolved, he repaired and reset my toilet with skill and proficiency. Thank you Julian.

Vincent Coy

a month ago

Installer James was very professional and efficient installing our new faucet less than an hour. However the cost of labor was very expensive. I'm very happy with the service but NOT with the labor cost.

steve streetman

3 months ago

Called on a Saturday to reattach a garbage disposal that had vibrated off of the sink. Ira showed up a couple of hours later and reattached it properly. Great service and the price was reasonable for a weekend call.

Leo Falcon

a week ago

Stan’s installation service of a new complete heat pump system was outstanding and very professional. The service members Roland and Matthew were very knowledgeable and explained the workings of the entire system.

Adam A

3 months ago

I will never call Stan’s Heating, Air and Plumbing again! I called Stan’s to come and look at why the pilot keeps going out on my water heater. The lady on the phone said that there was a $136 service fee for them to come out and diagnose the issue. Two of their technicians checked the water heater for 5 minutes then came to me and said that since the water heater was more than 10 years old it was against their “policy” to do any repairs on it and that the only thing they could do was replace the entire water heater. Why wasn’t I asked about the age of the water heater over the phone instead of wasting my time? I asked him to at least tell me what the issue with the water heater was since I agreed to pay for them to come out and give me a diagnosis. He said, “I can’t do that”. Then he wanted me to pay $136 for the 5 minutes that he spent looking at it. Are you telling me that two seasoned plumbers don’t know what part needs to be replaced for a pilot that keeps going out? It should be a simple fix! I then told him that I needed to speak to his manager and he said, “I can’t let you do that”. Why not? Does the manager not have time to speak with an unhappy customer? I felt cheated and therefore immediately dismissed the technicians without paying them. I told them to have the manager call me and I would pay them over the phone once I got a thorough explanation for the poor business conduct. I’m still waiting for a phone call….

Michael Bishop

2 weeks ago

Installation team was fantastic and careful with our home. After completing the job, they left our house looking like they had never been here. The new unit worked perfect and the house was immaculate.

Josh Bennett

2 months ago

Price (the service tech) was excellent. Had the problem fixed within 15 minutes. He was on time and very friendly. My AC is now blowing cold and I could not be happier with the repair and the service tech.Had another repair for a different issue and was lucky to get Price again. Just like last time price was amazing. The job was done quick and efficiently and once again could not be happier.

Alexis Mellem

4 months ago

We called Stan’s for help with our AC. They were able to get us booked immediately and send a technician out. He was fast and professional and able to diagnose our issue very quickly. We will definitely use them for any HVAC needs.

Jerry Espinoza

a week ago

Stan's replaced our gas water heater in less than a couple of hours. Service tech was professional and completed the job & clean up in a couple of hours the same day!! I would definitely recommend them to others!!

Stanley Farrar

3 months ago

Excellent management of a very complex project by Kaleb. Everyone was great to work with.

John Martin

4 months ago

Alvin was great and very professional. He showed me how to turn off my water main and advised next steps on detecting a possible sewer issue. He also cleaned one of my sink drains.

David Smith

5 months ago

Abraham came out and diagnosed my AC problem as being a blown fuse at the electrical panel in about 10 min. (and that's after being chased around my yard by neighbors dog.) The first company I called was trying to sell me an installment plan for a whole new system before they even had an appointment to come look at it. Stan's will be the place I call next time anything goes wrong.

heather hamm

2 months ago

My technician, Michael, was great! He was able to quickly reinstall my Google Nest thermostat that was installed incorrectly by an electrician. He was very knowledgable and polite.

Steven High

a month ago

We have a 1.5 ton Mitsubishi mini-split in our barn-shed-shop, and it had begun giving us trouble. The tech who came by for the post-install check-up quickly found the problem--a leaky pipe fitting at the outside unit--and, after having to wait a few days for the necessary tool to become available, the unit was quickly repaired and is running like the Mitsubishi units always do--wonderfully.The tech was informative, friendly, and very tolerant of my many questions. He explained that the tool needed to fix my unit--a pipe flanging die--was not part of the standard kit for techs, and he would have to draw the tool from the shop and schedule a return visit. Annoying, but nothing on him. Just unlucky.I recommend Stan's and the Mitsubishi mini-splits, both. I had an install issue with the mini-split in my office, which was instantly fixed to my total satisfaction, and now this issue which was also promptly fixed.

Ro Garcia

2 weeks ago

I had attempted numerous places to fix my non cooling AC. One place told me they could come 3 days later, another just had a busy signal, and another number went to a personal cell phone. I spoke to Stan's twice and they came out the same day. The tech arrived shortly after I was texted that he was on his way, diagnosed the problem and fixed it very quickly.

Buffy Marie

3 months ago

Andrew was the most conscientious plumber I’ve ever encountered. He diagnosed the problem, made sure there were no extenuating problems that led to the initial problem, and installed a new toilet in place of the one that had been installed improperly by another company. He’s one of the hardest workers ever. I can’t say enough good things about the entire experience: very professional. Thank you Stan’s and thank you Andrew.

Ryan Fisher

a month ago

Chris was the HVAC tech that helped us when our AC went out. He was friendly & professional when communicating, and fast at diagnosing & repairing our system. Highly recommend!

Mark Feser

a month ago

Chris was very professional, polite, and identified the issue quickly. He charged us a fair price, fixed the problem quickly and our AC was blowing cold in minutes.Thanks again Chris

James Watson

2 weeks ago

Technicians did a great job of removing the old HVAC system and replacing it with a new Carrier system. When they went through their check list, Sam, one of the Technicians, found a problem with the blower motor. He disassemble the fan motor assembly and fixed the problem. Put everything back together and started up the system. It's cooling great, and is very quiet.

Sharon Pratscher

2 weeks ago

My ac tore up because of an electrical issue. Stan’s sent someone quickly and replaced the transformer for a reasonable price. Definitely will use them again.

Kimberly S Furlong

5 months ago

I needed our gas to be shut off to the stove same day for a move, and Stan’s jumped to the job. Javier, my technician arrived on time, was very professional and took care of the work Sue quickly!

Janet Irsfeld

2 months ago

Kenya was my tech. She was delightful, informative, and professional. She encouraged the path of maintenance I was following with my water heaters, and showed me just how successful I had been in changing the water out annually. I think you really made a great decision in hiring her and I look forward to seeing her again.

Ann Hartley

4 months ago

Alex was great - on time, nice, responsive - gave no-pressure advice and options. Every experience I have had with Stan's - including phone contact and appointment scheduling - has been straightforward, helpful, and they do what they say they will do.

Sharon Scott Music

2 weeks ago

My thermostat was saying it had no power and it was shutting off. I tried everything and had to call Stans for help. The tech showed up right on time, knew exactly what to do and did it efficiently. The price… well as you’d expected. $314 Turns out my pan was full and drain was clogged so simple fix. They were great and will use them again.

Kate St. Clair

4 months ago

These people were very aggressively tailgating everyone and going 80 to 90 mph in heavy morning traffic today. They were weaving around and almost causing wrecks, and I have never had someone tailgate me so closely at such a high speed. It was very scary and indicative of the type of people this company is, I would not hire them just based on the fact that they were clearly so rude and dangerous and had no respect for others

Corey Hoffpauir

4 months ago

I scheduled an appointment and waited all afternoon, said tech was on the way, then called to say they do not work on 3 story units.
Well, they did in the past, so I will not bother to call again. Strand would have worked here but since the merger service has deteriorated. Good bye and con someone else.

Christa Sweeney

2 weeks ago

They won't call back regarding over charging my senior mother. Her ac went out and she needed a new thermostat. She was charged $490 for a basic not wifi enabled thermostat and install (this was not an emergency service call). The thermostat is $80 retail. So people on fixed income they completely take advantage of and do not take care of customers. I will be escalating to BBB if I do not hear from someone soon. And I suggest if you are looking for services look elsewhere.

Dave Wardell

a week ago

Michael was amazing. Came over late into the evening, quickly deduced the problem and worked up a temporary solve while putting in an order for a replacement part. Super nice and very clear!

Jane German

a month ago

Michael Watson is to be commended for his work to correct our problem with HAVC system that completely failed last night. It took a while to find the culprit but when he did he promptly made the repair. Thanks for sending him our way.

Kris Semb

2 months ago

I came home to an inch of disgusting water from my garbage disposal leaking into the kitchen sink cabinet. I needed someone to find and fix the problem that same day. Within an hour of calling they sent someone over and within an hour or two I had a brand new garbage disposal installed and the sink cabinet was no longer filled w old, gross water from the broken disposal! AWESOME service! Thank you!

Dago Garcia

4 days ago

Tech was knowledgeable and friendly. Gave me a lot of context for the work that my home needed and got the job done. I’ll probably come back to Stan’s for all the other work we need.

clc gjf

3 months ago

been working with Stan's at 2 houses now, & for nearly 10 years. they have always been our responsive, reliable, & valuable partner in all things HVAC/plumbing.our most recent experience was with Dylan B. for what was supposed to be a 1hr job on a minor drip at a pedestal sink connection.to make a painfully long story short, about 7 hours later Dylan B. had diagnosed the deeper problems, spoken to colleagues & had a 2nd opinion on-site, taken 2 trips to get additional parts, & successfully repaired the actual problems from within the wall to the finished fixture.he never wavered in his attitude, energy or effort - *or his very fair original quote!stellar experience, thank you Dylan & Stan's.

Kevin Ludlow

3 years ago

My A/C went out around 10:30pm on July 3rd, the day before a pretty hot holiday. I think we all know you don't want to exist in the Texas summer without an A/C. I called a bunch of after-hours emergency A/C repair numbers. Each one of them went to a call center and each one told me they would have a technician call back within 15-30 minutes. Hours went by, multiple calls were made, and I eventually realized that most of them were just lying; they simply had no technicians available and were just intent to make me wait until it was convenient a few days later. So much for emergency repair work.Stan's was the one place that called me back. It was already 2am before I finally called them; their technician named Chris called me back within 20 minutes. I explained the problem and he said that he'd be there in less than 30 minutes. He showed up, was super friendly, took a look at everything, and was able to fix the problem within an hour. The total bill was only $89.00 - the standard fee for an emergency, after-hours call.I've saved them to my contacts for all things related to my house repairs and will gladly give them any business related to my HVAC system in the future. I really couldn't recommend these guys more. They were friendly, honest, affordable, quick-to-respond, and truly helped me at a pretty desperate time.

Juergen A

3 months ago

Chris did a great job with the heat pump repair. I wasn't able to be present so Chris called me to explain to me in detail what the issue was. While he wasn't able to completely address the issue, he was able to point to the root cause, which allowed me to get an electrician to address the underlying issue.

terry ryan

2 weeks ago

Stan's made a next day appt. I was informed what time the tech was coming,and he called when on the way. He was polite, knowledgeable, and did the job quickly.

Christopher Massaro

3 weeks ago

Had a great experience, had them out for a 2nd opinion on my a/c. They diagnosed everything and let me know that the unit was in good shape. The previous company recommended replacing the whole unit. Good to know there are still honest companies out there!

Nate Lee

a month ago

Can't say enough good things about Jose Hernandez who came out to look into a gas valve for me. Since his task was super quick he was able to do an inspection of other items, a quick toilet repair, and was able to give me some tips on maintenance.

Mike Bomani

3 months ago

Bobby the plumbing specialist was superb, I was impressed with his knowledge of his work. Took extra care of the installation to avoid any damage. Bobby is an asset to Stan's!

Edward Pagliai

3 days ago

I had a complete HVAC system replacement.
Every step of the way, I knew I was dealing with extremely knowledgeable, and professional employees. I’m very glad I contacted, and did business with Stan’s!

LeRoy T

2 months ago

Andrew was prompt, professional, very thorough and clearly communicated his process and findings. He quickly zeroed in on the source of a heating problem that our new home has suffered since the day we moved in, a problem which Carrier HVAC technicians from two other dealers had missed for years. I'm so glad that we called Stan's.

M M

4 months ago

UPDATE: Company made up for their mistake. A very nice lady called me today to apologize and refunded me the $100 I was incorrectly charged. They also extended my GOLD club as a courtesy. Technician was nice and knowledgeable. I am glad they fixed and I will stick with them now.I am changing the stars from 1 to 4, because I still had a very bad experience with the first lady on the phone but I hope they train her better.Please save yourself from scammers and do not sign for their GOLD SERVICE CLUB. They are just stealing your money! I had one visit done in Sep2021. They never called to schedule, they just go client forget that you gave us money to do 2 visits per year. I called them to have someone here because 2 rooms didn't seem to be cooling off and they just zipped about our GOLD SERVICE CLUB. If they were honest, they would tell me to schedule a maintenance visit that I HAD paid for, but instead they booked a service call. Guy came, turned on a bottom that was off, check everything around but had to charge us because it was not showing for him we had a GOLD SERVICE CLUB. He said to call the office and they would refund us because there was noting wrong with our A/C. This very sarcatisc and impolite woman, called Liz, refused to refund us saying that he had serviced our A/C (the guy turned on something that was off and that was the service). She should be fired! I paid over $100 to have someone to come to my house to turn on a bottom and I should have 2 SERVICES included a year! Dishonest company.

Sheri Rauch

a month ago

Long story short, used them to replace a cartridge in the shower and hot water heater flush. Mistakes made that day all around. Two days after they were in the condo, the hot water heater started leaking and had to replace it. Waited for a call back about the replacement, no return call. Ended up getting a replacement through a different company. I will never use Stan’s again and have told friends and co workers about the whole experience and to not use them either.

Alicia Fischweicher

4 days ago

Extremely over priced. $800 all said and done for less than an hour of labor and a condenser motor for a residential AC unit. Even if the part cost $300-400 (which I’m sure it did not) that’s $400 for less than an hour of labor for a pretty routine replacement. Should’ve YouTubed this and got it done for 1/4 the price since it’s a fairly straight forward repair.

Steve Smith

5 months ago

Technician was great. But this company does a poor job communicating and seems to care very little.My heat stopped working on my heat pump. Technician arrived Friday morning. Diagnosed and said I would hear about parts etc later in the day. I even called them early Friday morning and was assured parts would call. Never heard from them all weekend long. Call on Saturday was told they’re closed. Nothing can be done.Monday parts said they had good news that parts were available and they could start the work. Wanted $1154 to replace the cooling fan on the outside and over $400 to replace a defrost computer board. I asked for a breakdown and they said they don’t do that. Turns out the labor is an hour. So, is the part $900?Told them thanks, but I’ll find another company. They called later and said they could use a non Oem fan and this would cost much less. Too late, other company had arrived.I called to pay the bill,now suddenly there is a fuel charge added to the $89 . They never told me about this. Told them I was only told $89. They said they tape everything and would review the tapes and get back with me. Nope. Never called. Sent instead a receipt for $89 and $7 fuel charge.I requested to talk to manager at 7:50 this morning. It’s nearly one. No call.I will never use this company again. In my opinion, they are not honest and gouge their customers. If they cared they would call back and they never have.

Suma Nulu

4 months ago

Thank you Jordan for installing a new HVAC over the Holidays! Jordan was professional, responsive and went above and beyond. The bid was competitive and work done perfectly. Do not hesitate to call Jordan at Stan's Heating for any of your needs.

Laura Coleman

3 weeks ago

We had an issue with our new air conditioner and my husband called Stan’s Heating and air , and Austin & Johnny were in the neighborhood they came right over !Austin was so knowledgeable really explained everything to me so I could understand and even took the time to explain how to keep up with my filter , how often and what to look for !! Austin & Johnny were so professional and knowledgeable Super guys !!!? Thank you so very much for all you help ! They fixed my problem and I’m supper cool now !!! I give 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Laura

John Farnish

4 months ago

Gabriel Edwards was very Professional, Courteous, Helpful and finished the repairs in a timely manner. Gabriel also took the time to suggest & give me estimates for some future repairs. I will be Using Stan's & Gabriel again! John Farnish

jack seaquist

2 months ago

Brandon was awesome! Everyone at Stans is so GREAT to work with. Really appreciate the teamwork keeping our systems in tip top shape!

Will Culliton

3 months ago

Had an issue with my furnace which I couldn’t fix myself. Jesse came by and got it up and running within 10 minutes. Awesome person and company to work with.

Dan Wiggins

a month ago

They ran into a tough problem, intermittent issue which the thermostat would go into a 4 hour disable loop, then re-enable. They could see it, but couldnt figure out the issue after it corrected. For months tried to get them to come out in the 4 hour window, next day is best we can do. Its become like dealing with AT&T or some huge company... Let me put you on hold (to never come back, TWICE!). Fair weathered it turns out....

Rens Ross

a week ago

Service techs were friendly, knowledgeable and professional. They got my AC back running without any weird up-selling. Just showed up on time and got it done.

Gregory Guernsey

a month ago

Excellent, courteous and timely service was provided by Walker with Stans Heating and Air Conditioning. He explained what services he preformed and offered options on a repair. I highly recommend Stans and been their customer for over 15 years.

Austin GunCollectors

2 months ago

Second time to use them this year, this time for a clogged toilet. They were one time and reasonably priced. Technician was professional and courteous. Will use again.

John E Doyle

a month ago

First, thank you for placing me at top of your list on time frame! And yes, Mr. Lucero was excellent! We may had a comm problem due to my hearing, but no other problems during process. Now I'm ready for another round of heatwave Mom Nature may bring!! ;-)

Dylan Schultz

3 months ago

The technicians are always extremely polite and professional. The company offers a service where they schedule appointments twice a year to stay on top of AC and Furnace issues. It's low hassle and you never have to remember to think about it. Great service.

Elizabeth

2 weeks ago

Efrain Quiroz, our tech, was on time, knowledgeable, professional and courteous. He did an excellent job, and I highly recommend Stan's Heating and Air as well as Efrain.

Teri Augustine

4 months ago

My garbage disposal broke at 8 am.. Called a couple of different service companies - they could be here this weekend for an extra $150 or I would wait two or three weeks. It's just shy of 2 pm, and Stan's has already replaced it. I'm very happy.

Rhea Bohannon

4 months ago

Would commend Your Tech Robert (didn’t ask last name) He was super professional and took time to answer my questions. I would hope he would continue to work for Stan’s and I would be fortunate enough to have him again.

Ali Mohammed

2 months ago

I am very unhappy with this company, Their Service was not done right the first time he came back a second time and rework the service and then charge a second time. My impression is they dont care about Service, They just want to bill you as many times as possible. I called the Company and ask to speak to a Supervisor the lady said a supervisor will call me back, I never receive a call back. I will Never Recommend this Company to any one. they do not even deserve ONE STAR.

rueben tedder

2 months ago

they charged me 285 dollars and did nothing, except to give me the wrong diagnosis. Had 2 other HVAC companies confirm the bad diagnosis and did it for free. I had Neal's Heat and Air do the repairs.STANS WON'T BE GETTING ANY MORE OF MY BUSINESS or ANYONE ELSE'S THAT I KNOW

Lynda Gilcrease

4 months ago

Colton drained the water from the Hot Water Heater. There was no hot water yesterday. It still has almost a year left of a 10 yr warranty and Colton said there is one in Dallas that might be here in a week, possibly two. Should find out today. I will pay for the labor/installation. He is doing his best to see I get a new water heater asap. Very appreciative of his efforts!

a r

a month ago

Walker from Stan's was professional, honest, and did a thorough one year maintenance on the AC unit. He was prompt in informing the Stan's office when I showed him the missing weather stripping on our garage door.

Annette Stachowitz

4 months ago

Andres Flores repaired my electric water heater. He was very pleasant, professional, and courteous. I would recommend him and Stan’s company wholeheartedly.

David Kehr

2 months ago

I've used this company for many years, and they provide excellent service every time. They've replaced my air conditioning unit, duct work/insulation, and water heater. Their techs are knowledgable, friendly, and capable.10/10

Mary Beth McFarland

a month ago

A/C not functioning. Timely response, courteous and professional technician quickly assessed and diagnosed the problem and ordered parts. He answered all of our questions and explained the process for completing the repair. He advised that we will receive a call to schedule completion of repair.

Scott Bloom

4 weeks ago

April 28-29, 2023. Stan's is the BEST! Robert and Christian were knowledgeable, comprehensive and thorough. The Stan's business and customer service is the very BEST!

Nicole Tait

a month ago

Chris was absolutely amazing. He really tried to do as much as he could to fix the issue at the lowest cost possible. Outstanding service.

William Sullivan

a month ago

Luis was prompt and professional. He explained what he was doing and did it. I feel Stan's as a company takes pride in their service to its customers.

somewhat groovy

2 weeks ago

I have used Stan’s for the last 8 years out of the 16 years I have been in my home. They have out competed the various licensed technicians I have hired throughout the years for plumbing and hvac / furnace maintenance needs.

diane crum

2 months ago

I had a new water shut off valve installed. I was not able to open the lid off the original because it was to heavy for me to lift They installed a new one which is easy to get to and I can shut off the water when need be very easily. I highly recommend them

David Sammon

a month ago

Came out within an hour after calling them for an exterior hose pipe that broke. Fixed it and charged a reasonable amount for the service. Will definitely use again.

Becky Garcia

3 weeks ago

Christian was on time, very knowledgeable, professional, & did not mind explaining what services he performed on our HVAC units. I’ll definitely call Stan’s again and pass along this compas a great HVAC company!

Jim Evans

a month ago

Our service technician Walker was very courteous and thorough with the routine maintenance of our HVAC system. We've had nothing but great experience with Stan's!

ell

3 months ago

Our plumber was knowledgeable, patient, and helpful, even though we have a big mess on our hands due to a very old and unique house. We were very glad to have him.

Mario Garza

6 days ago

Technician was very professional and very efficient.Job was completed in a timely manner.Was surprised at how much your prices have gone up since I had my last service with your company.But overall great job.

Alan Seeliger

4 months ago

We had a broken pipe from the freeze and were without water for several days. Stan's came and fixed the broken pipe. Gabriel showed up and it was almost dark but he said he could fix the problem. He was very professional and did a great job! Thanks Gabriel.

Kevin Daley

2 weeks ago

Jackson was punctual and conducted the service w/o any issues and recommended a higher performance filter for future maintenances.

Chad & Michelle Goodson

3 weeks ago

Stan’s is top notch and the only company I will ever use for my A/C repair needs. Couldn’t be happier with the service I receive from Stan’s!

Matthew Claxton

3 months ago

Great customer service, I called they showed up 30 mins. Later!!! Colin was a top notch above and beyond Technician!!! Kudos to you guys!!!

Andy and Judy White

a month ago

Nice guy came out to service the A/C, but your tech's need to reset the heat or A/C system to how they found it. Half an hour after the tech let the house the A/C started blasting cause it wasn't reset.

Frank Weskamp

a month ago

Great Job! In addition to fixing our issue plumber helped identify problems with a recently installed water softener system that needed to be addressed

Matt Vestal

2 weeks ago

Chris was professional, punctual, and knowledgeable. He was able to sort our AC unit quickly. Thanks

Calvin Houghton

a month ago

Professional, courteous, on time. A Quality system. I'll use stan's again. Also will recommend. Good job stan's.

Matt Powers

3 weeks ago

Plumber said it was the septic, septic guy said it was a clog in the plumbing. It's a clog in the plumbing. So I will need to have Stan's back out to re investigate.

Brice Brandon

3 weeks ago

I requested an estimate for some work to repair my Freon line. The technicians were very courteous and knowledgeable.

dee coates poole

2 weeks ago

This gentleman was FANTASTIC. He was knowledgeable, polite, and gracious. i would like for him to be my forever serviceman!
dorothy coates i was referring to WALTER YOUNGBLOOM

Ma Alex

4 months ago

New AC/ heating unit placed today by Carlos and Isidro with Stan'sThe young men were personable, professional, and scrupulous with their work and clean up afterwards. They had to remove the old unit and place new unit. Thank you Carlos and Isidro!

Brenda Mize

a year ago

Extremely impressed with Abraham and his assistant. They were both very knowledgeable and fixed our ac issue quickly. Abraham took the time to explain exactly what they did and also suggested recommended routine maintenance on both ac units. Extremely pleased and would highly recommend both of these techs as well as Stan's Heating and Air Conditioning. We will keep them in mind for all of our ac needs in moving forward. Thank you very much! (I was also very impressed how Stan's got somebody out to repair our ac unit so very quickly!) Office staff was excellent as well. Just cannot say enough good about our experience!

Joann Elliott

7 months ago

My experience with Stan’s was incredible, my window time was between 3:00 PM and 6:00 PM the was there within the next 45 minutes. The tech Chris was very polite and very courteous and knowledgeable explained to Chris what was going on with my AC unit he did some testing and came back explain what we needed to get AC working . Chis installed the new part we had cool air within 45 minutes. Great job Chris

Jona C

6 months ago

I had scheduled a heating system check for November 3. Matthew S. arrived on time. He was polite, put on shoe covers before entering the house and communicated well. He gave me all the information I needed and renewed my service agreement at my request.Matthew told me that the blower was very loud and I agreed. He said that the system was still under warranty and said the office could call me with pertinent information and let me know if there was a labor fee to change it. I recommend Stan's Heating and A/C and technician Matthew.

Cindy V

6 months ago

We had our yearly winterizing done and Brandon was quite impressive, his detail to work and explaining on what he did was amazing. We highly recommend Stan’s for all AC / Heater needs .

mikeiz8691

9 months ago

Called Stan’s on Saturday about AC blower motor not working. Price the technician came out before the end of the day to diagnose and said, yes it was a bad motor. It was literally shaking the whole house before it completely died in 100+ degree heat. Actually one of the mounting bracket welds broke. He had the part ordered and it was delivered to my home before 2pm on Tuesday.Marshall the repair technician showed up shortly thereafter to install the new motor. Took less than 30 minutes. But said that the blower fan was also in bad shape probably because of the loose motor and recommend to not run the AC until the fan was replaced.Will call as soon as received to schedule install. Marshall was professional and knowledgeable and said that he usually recommends both motor and blower be replaced together when one goes out.We’ve been using Stan’s for 17 years and they have always been responsive and courteous. I would highly recommend them.UPDATE: Thursday, the new fan wheel arrived before noon and Abraham showed up within a few minutes. Installed it in about 30 minutes and now the AC works like a charm.Thanks Stan’s you guys are AWESOME !!

Veronica Zepeda-Andino

10 months ago

I called Stan's as we have used their services before and they have been wonderful. Christopher was the technician that came over to fix our A/C. I was real impressed how fast he took care of the problem. He diagnosed the system and he new right away what was the problem. He told me it would take just a few minutes to replace a part and my A/C would be working, few minutes later it was cooling. We had been without A/C for 2 days and other companies told us it would take 2 weeks to come and service our unit. Stan's scheduled us for the next day and Christopher did a great job. Thank you Stan's and all your staff as all of you have always been the best!!!!

Chris M

11 months ago

Johnny, Julian and Collin did a terrific job with the plumbing on our house. Installed new PEX pipe and replaced our 75yo cast iron pipe/sewer lines. Also did a new tankless water heater which works great, big upgrade. Workmanship and quality were excellent!

Annie

7 months ago

These guys are awesome. Fair, honest and really care about their service reputation. We just had a new AC unit put in. They were timely and efficient and sent text notifications when their workers were on the way with details of who was coming out. Darin, the project manager, worked with us to get a great price for the install of a complete new unit. Then a week later when an old dampner part went bad, Mickey, the field supervisor went above and beyond to take care of us and repair it at their expense when they were not obligated to do so.

Cassandra Baugh

9 months ago

Thank you. We came home to learn about a leak that had water flowing down the street in front of our house. We called the city of Austin who came out promptly to check it out. After learning that it was our responsibility to have the leak fixed, we called Stan's AC & Plumbing the following morning. Stan's had installed our AC system a year or so ago and we were happy with the service. We were equally happy with the work that Stan's and Colin in particular, provided today. We were told someone would come out between 11-3 and that we'd get a call 30 minutes before the technician would arrive. Within an hour of making my initial call, I received a call from Colin who arrived within 30 minutes. He was prompt and professional and explained everything before starting his work and explained what he did once work was completed. We are happy to have had this work done so quickly so we could resume using our water again.

Christine Small

10 months ago

Our AC went out in July. It's over 100 outside so we needed our AC fixed asap. Of course it broke on a Sunday so we couldn't get anyone out the same day, but Stan's was able to schedule us for Monday afternoon. We have a home warranty but the soonest they could get anyone out was on Tuesday and we needed it fixed faster than that. Stan's called first thing Monday morning to see if it was okay for them to come out earlier ... ABSOLUTELY I said. He was at the house before 11 am and it was repaired and fixed in about 30 minutes. Nick was great! We're so grateful to be cool again and not to have to make it through another 100 degree day with no AC. Thank you Stan's you're the best!!

Larry B.

11 months ago

Stan's replaced our A/C system. They explained the work that is needed and what was done. They arrived early on the day of installation and cleaned up nicely. Stan's did not pressure us on a high end system. They provided us with options and explained each. They were thorough and professional. I'm glad we chose them after getting estimates from several others. I recommend Stan's highly.

ssimm

6 months ago

I can't thank Jonas Perez and Nathan enough for my water heater install and plumbing assistance. They definitely went above and beyond to help with both small and large projects. They were professional, knowledgeable, courteous and gave me a few plumbing tips. I highly recommend Stan's plumbing for the value and work quality.

Jackie Gardner

7 months ago

Jonas and Nathan provided excellent service and treated our family with respect and professionalism. We had replaced countertops, so all faucets and sinks were replaced in our home. Jonas investigated toilet and pipe leaking. He pointed out where we were likely to have problems when the project started and explained our options as the limitations of our 30 year old home became apparent. Our quote was accurate. We appreciated that options were given at more than one price level. We were able to schedule an appointment that fit with other contractors doing work. Stan's was on-time and communicated well with us.They picked up equipment at Ferguson's for us, since we don't own a truck. Overall, Stan's did a great job and employs good people.

Dahlia Gutierrez

6 months ago

We recently purchased a new CARRIER AC/ Heating system from STAN'S and are very pleased with results. STAN'S took their time to properly advise us on which size system would be most effective for energy and cost. Their staff is very courteous, respectful and most importantly KNOWLEDGEABEL and PROFESSIONAL. Install was easy and fast. System works GREAT, so much better than the old system. We also recently used STAN's for plumbing service. Once again, they were courteous, efficient (right on time) and went out of their way to make sure the job was finished quickly and professionally done. There cost is reasonable; not the lowest and certainly not the highest in town. Very reasonable for the service and product you get. HIGHLY RECOMMEND STAN'S.

Adrian Lemoine

8 months ago

Our technician Gabriel was knowledgeable, professional, and pleasant to work with. He took the time to explain what steps were required to diagnose and resolve our plumbing problem and even stayed very late to ensure we would have water overnight. Excellent service!

Tip Giles

a month ago

We have been using Stan's for many years. Tech Walker Youngblom arrived on time and used logic and professionalism to diagnose the problem. They are an Austin original and have the years behind them to prove it.

Johnny Ronca

8 months ago

Stan’s was super quick to get me a plumber within hours of calling today. Steve came over to help me fix my pressure valve today and other related items. Steve is simply the best! He is kind, trustworthy, Christian values, and simply a great human! He help me replace and install my broken water heater quickly and easily and even help me detect that there was a small amount of electricity going on through my water pipes which I was able to fix with my electrician the next day and so he might’ve saved my life!

Mike Taggart

a year ago

My 11 year young Lennox fell off its last leg finally. Mainly due to shoddy install by who ever did it. Used Stans since they helped me squeeze every last bit of cool out of the old unit for a couple of years. Jorden came over, checked out the joke, er the old HVAC that I had. And we talked what would be good for me. When I had a question or concern about my upcoming purchase, he answered promptly. Helped me with the financing.Adam and Toby came over right on time and put the old AC out of its misery and installed a brand new Carrier Infinity 5 speed heat pump with duel fuel. And zoning. The new plenums they put in look great! They don't leak. They showed me how to work the Thermostats. Went over what they did. And left the house in great shape.There was a minor hick up with the install, the dampers were wired wrong. A tech came out RIGHT AWAY that night and had it fixed fast. And the house cooled properly right away.After the install, Jorden stayed in touch. Asking how everything went. And answered questions on how to work the system and what to expect from it.As you can see, I get a great 21* spread. #2 equals return plenum temp and #3 is supply plenum temp. The humidity stays at 50 or so %. 68* actually feels like 68. The carrier is so quiet. The neighbor's Bryant sounds like jet engine compared with my carrier. Can't even hear my compressor or fan unless Im right up on it.When I recover from paying for this system, will use Stans to put in a ductless split unit in the garage.

Robert Keirstead

8 months ago

Price Taggart replaced the capacitor in my outside A/C unit. He arrived early in the given window and instantly diagnosed my problem and the repair was done in 10 minutes, and he checked the coolant levels too. I was very happy to have such a quick response and repair.

XYZ Antarctica

10 months ago

The technician is very professional. He gave us his honest opinion about the status of the items to be repaired. On top of that, he was very polite and respect. I highly recommend Stan’s to anyone looking for some maintenance to be done. I have already recommended them to my neighbors and FB friends.

Vladimir Sharg

7 months ago

Sorry, no stars for the disservice. We called the service for the toilet tank not shutting down completely. Incidentally, we had a similar problem in our second bathroom in July of this year. A company technician fixed the problem and we paid $108 for it. This time Javier Salazar checked the problem and quoted $250 for the fix. When we questioned such a steep increase, Javier said he would not do the repair and he stormed out our house. He left the toilet in the disassembled state. Within one hour we received an e-mail from Brian Cardwell who is a company vice-president. Brian justified the price increase in his e-mail. We replied to Brian's e-mail stating that is is not about pricing but about the unprofessional behavior of a company employee. We asked Brian to call us to discuss the incident but he did not. Shortly after it we promptly received an invoice for the service call ($96) and an invitation to leave a feed back.We have been using the company services for about a year for AC and plumbing. We never had a bad experience with the service. But it will be very hard to recommend this company's plumbing services.

Judy Peterson

6 months ago

Stan's allows does a terrific job. They are extremely responsive and their Technician's are knowledgeable, respectful and efficient. We have used them for a number of tasks both plumbing and A/C and are extremely happy with the outcomes.

Daniel Mc Greevy

5 months ago

This is a great trade. They are professional, on time, clean, friendly and knowledgable. We had a gas line re-routed and the entire experience was quick and without any drama. The city passed all of the work and the value was good.

Jad Taff

7 months ago

Bob quickly diagnosed the issue, provided multiple options, and repaired the flapper quickly. After the initial repair, he also diagnosed a second issue with the pump, and suggested it be replaced soon. The whole appointment only took about 30mins, and I am highly satisfied with his work and expertise.

Dennis Dirks

7 months ago

Just to let folks know that even though Stan's advertising doesn't include toilet replacement, they replaced my commode from ineffective builder-grade to wonderful commercial-grade. Total time from proposal to finished installation was about an hour-and-a-half, including the time it took to get the new toilet here. Also, the advertising talks about Austin only, but I live in Hutto and it was no problem. Technician Jose Hernandez was terrific.

Gary Wilson

7 months ago

Our water heater died on a Sunday afternoon. Called Stan's first thing the next morning and a crew was here by 2PM that afternoon. Replaced the water heater and an underground water pressure valve in our yard, all in that same day - they worked until nearly 8PM. Now that's great service! Can't say enough about our technician, Gabriel and his assistant. Gabriel even fixed the water pressure issue on our showerhead at no charge. He was great - I highly recommend them.

Sarah Campbell

4 months ago

Stan's is a great service company. They repaired my ductless ac/heat this summer and have serviced my central system several times. All good experiences.

Claire Ashton

5 months ago

I contacted Stan's on 11/20 and requested an estimate for a commercial hot water heater installation and some pipe insulation. Because I was on a timeline, I paid a $136 weekend fee just to get the estimate.The technician showed up, reviewed the project, gave us his card and said it would take a day or so to return an estimate. I did not hear back for 7 days. On the 8th day, I reached out to the technician and to the front desk to ask about my estimate. I received an email that said they would be back in touch. I contacted them again on the 10th day to ask about my estimate and was told that the job is outside our area of expertise and we don't want the project.Nobody ever said this onsite, nobody communicated with me about it in the 10 days I waited, and I was up front about the scope of work when scheduling. I supposed if I didn't continue to call, I would have just never known. Had they not wanted the job, honesty from schedulers or from technicians would have helped me understand in a more timely manner that I needed to look elsewhere.Stan's operated unprofessionally and the financial consequence for me of project delays is enough to ensure I will not contact them again for service of any kind.

Brenda Bell

5 months ago

Brandon showed up promptly, was easy to deal with and thorough in performing maintenance of my residential HVAC systems. When the furnace later needed repair, Michael provided the same reliable, punctual service typical of Stan's.

Sharon Rao

a month ago

Kenya was smarty, kind and efficient. She diagnosed the problem quickly and was done in an hour. Would definitely use them again!

Holli Westby

10 months ago

I cannot recommend Stan’s enough. I called the emergency number last night to schedule a call this morning. My air conditioner was not working properly. Jesse arrived a little before 10:00am and had me up and running quickly. He explained what was wrong and reassured me all was ok now. I have signed up for semi annual service to make sure this doesn’t happen again in the future. The communication, price, and repair was excellent. Jesse was an angel and worked quickly he knew exactly what was wrong. Ironically when he was repairing the air conditioner Austin sent a heat advisory alert today will be at 109 today. To note there was no up-charge for service on a Sunday or any prepayment to come out. There were several other places I feel taking advantage of customers. Stan’s has integrity, genuine understanding of the concerns of their customers, worked quickly and the price was so much better than other places.

Roderica Wade

5 months ago

Stan’s is our go to for plumbing and HVAC! We started with a routine inspection and continue to get regular checkups seasonally! From the call, to appointment confirmation, to the service - all is professional, efficient and top notch! Thanks Stan’s! We will continue to do business with Stan’s! ?

Betsy Dupuis

4 months ago

I had a mysterious leak that my previously plumber could not find an explanation for.The plumber proposed multiple possibilities before we got started and found a source the first plumber hadn’t even considered.They explained everything carefully and respectfully with zero mansplaining.It was a roof leak, so I’m hiring someone else for that repair, but had it been a plumbing leak I am confident they would’ve done an excellent job.

David Beckwith

8 months ago

I've utilized Stan's for HVAC service since we bought our house in 2006, with uniformly good results. In this instance, I had two plumbing problems at the same time and was able to get highly professional assistance very quickly, the next day, at a reasonable and fair price. I continue to be pleased with the quality and speed of Stan's service through the years, and even now in challenging labor times.

Lynn Johnson

6 months ago

I called requesting a plumber for 2 relatively minor repairs in my master bathroom - Replace the flush valve in the toilet and the sink pop up. They sent a nice young man, Jose, the same day which I appreciated. However, the cost was quite a bit higher than the estimate for these types of services on Angi and even though I supplied my own replacement parts and the price supposedly was minus the trip charge. I asked for an itemized receipt because I am curious as to how they figure less than an hour's work is $387.88. Although the work was done as promised and I paid the charge this time, I will certainly be shopping around for another plumbing service.Addendum: I did receive a call from the plumbing manager and my bill has been adjusted for a $120 refund and I will be receiving a detailed bill as requested. This brings it to the high estimate of around $260 or so I got from Angi's List. I still don't agree that the customer has to pay a plumber a trip charge to come out and estimate a simple flush valve change and sink pop up change. I could have emailed them photos of the work & gotten an estimate on the phone. They have resolved the matter to my satisfaction however.

Art Miller

8 months ago

Our A/C would not cool. I called Stan’s and they dispatched Abraham Ramos. He showed up within 20 min of my first call. Diagnosed the problem. Replaced the failed part and had us cooling in less than an hour of our call. He was pleasant, knowledgeable, and professional. I can’t say enough positive words about how well this entire experience with Stan’s went. I will continue to use and recommend Stan’s.

Mama Vic

7 months ago

My husband called to have someone look at an issue that he was noticing. Jesse C. came out the same day and diagnosed the problem, explained what was going on and corrected it. Even though we did not use Stan's to install our new HVAC system, if we find ourselves with an issue and our regular AC guy is not available, we will be sure to call Stan's and ask for Jesse.

Maria Prezioso

6 months ago

We always request Chris who exceeds our expectations every time.Chris is a great representative for Stan's.Chris is professional, honest and caring.Always explains everything in layman's terms.Because of Chris we will continue to conduct business with Stan's.

Karen J

9 months ago

Stan’s squeezed me in today even though they are extremely busy in this heat. Michael determined the issue immediately and fixed it swiftly and left the work area spotless. Thankfully it was only a clogged drain. He was professional and nice. I love everyone who works at Stan’s. I have been a customer for more than 10 years and use their maintenance services.

Alethea Otero

5 months ago

Would greatly appreciate a call back from someone at Stan's! Heat has been out for 3 days on a new build. Called on Saturday. Have yet to hear from a Tech. How do you run a business under the coldest conditions with ONE on-call Tech?

Mike Maas

6 months ago

Shannon Beckmann was very responsive and efficient in getting us a quote and scheduling the attic insulation. George Renteria and Jayden Garza arrived on time and were friendly and efficient in installing everything, including carefully building the dam around the water heater vent pipe. Very pleased with Stan’s and would highly recommend them!

Jason Macdonald

7 months ago

Stan’s came through again! They have appointments available quick and often are available early if possible. Every encounter from the phone to the tech is met with over the top professionalism and knowledge for the 4th time in a row now, in my case. This past visit, Chris really bailed me out with rapid service and lots of great advice beyond what I could find online and all with an excellent attitude.

Mindy Phillips

4 months ago

12/2022: Robert did HVAC maintenance. He was professional, competent, on time and efficient.I renewed my AC/HVAC maintenance agreement. I continue to be pleased with Stan's services. 12/2022: Michael drained the water heater as regular maintenance.He was professional, on time, got the job done quickly and I'm pleased. SPRING 2022:Robert came as scheduled, did AC maintenance work and changed the filter. I have a maintenance agreement and appreciate the reminders and the excellent service. I'm a completely satisfied customer.

Johnnie R

5 months ago

Javier was the tech who fixed the water heater. He was polite, knowledgeable, and kind. He explained everything and even showed me how to light the pilot. I will definitely use Stan's and Javier again.

Craig Stermer

3 weeks ago

I have used both their A/C and plumbing services on my rental properties as well as my own home and have found their skills and professionalism to be top notch.

Ray Deharo

a month ago

Jonas and his colleague were very helpful. They figured out my water leak and saved our wkend!

Elizabeth Anne Hin

5 months ago

Nicholas Grassi was superb~ knowledgable, informative, kind, clear, professional. We have utilized Stan's for many years~I knew the original owner. Highly recommend their consistent integrity and wisdom.

Virginia Foster

6 months ago

Julio came within the time given and quickly after calling to tell us he was on his way. He was efficient and knowledgeable. I will certainly use Stan's again

patrick newman

5 months ago

Heating System was showing a code for bad igniter. Stan’s sent out a tech after they had been to numerous houses in our area (tech’s statement) with the same issue. The issue was a neighborhood wide gas outage. Stan’s still chose to charge us $96. We tried to cancel the appointment once we learned of the shortage, but their phone lines were unsurprisingly tied up.

caroline bhargava

6 months ago

Andres was able to come out the same day I called to look at our hissing and leaking water heater. He was professional and knowledgeable, and even though it’s the Friday before the week of Thanksgiving, we will have a new water heater installed first thing tomorrow morning.

Hillary Smith

8 months ago

We came home from vacation on a Sunday and our A/C was out. Very hot. We have a maintenance plan with Stan's and they were able to get someone out within 2 hours of my call. They diagnosed the problem promptly and professionally. The problem is not fixed because a part needs to be ordered, but I were pleased to get the ball rolling so quickly. Stan's has always been stellar.

airplan2

6 months ago

Jesse was very professional doing our annual heater inspection. He also provided some major tips for air quality which I have requested a follow up with Stan's. I am glad that Stan's is so professional.

Chris Boyce

7 months ago

My hot water heater began leaking. I use Stan's for AC so I figured I'd see how they did at plumbing. Donald did an excellent job of explaining things and was very low pressure. I was very happy with my service.

Brad Clutter

11 months ago

Stan’s was fantastic to deal with from start to finish!! Did the work same-day, on a weekend, on Father’s Day. Andrew (the technician) was prompt, thorough, friendly and professional. Immediately put me at ease that he was up to the task and trustworthy. Stan’s will definitely be my first call for all AC work! Highly recommend!

Brian Johnson

a month ago

Ira provided outstanding service. I appreciate how quickly Stan's was able to send someone out to fix our issue.

Juli Earley

8 months ago

Stan’s Heating, Air, and Plumbing we’re able to come days before the other folks could. Big plus as the toilet was leaking! Repairs were done quickly. Also - space was tidy!Bobby was on time, professional, friendly and helpful! Spent some time giving pointers and information.Friendly, prompt, and thorough - highly recommend! Thank you Bobby and Stan’s!

Jennifer Hubley

5 months ago

They refused to do plumbing services for no reason. We had our cabinets replaced and countertops and sink seated by the contractor. Any normal plumber would come out and hook up the sink. For some reason, they refused. Also they came to check our A.C. and replaced the motor at $500 when it didn't need it because the next day it broke and cost another $300. Don't use this place - they will either not give you service or mess up the service they give you

Maggie Shields

9 months ago

I awoke to a hot, stuffy house and saw that my AC was reading 81 when it was set to 75, Sunday no less. I thought, oh no, I’m going to have to go to a hotel given the temps this afternoon will be well over 100 degrees. Being a long time customer of Stan’s, I called at 8:45am and they had a tech out by 11:30am. I received a text to let me know the tech was on his way. Matthew was very professional and personable. He fixed the issue in less than 30 minutes and much to my surprise it was done at no charge, given I had a summer maintenance tune up done in May. This was on a Sunday!!! Thank you Stan’s for always being so reliable and customer centric. I HIGHLY recommend Stan’s. Become a long standing customer, you won’t be disappointed

Chris H.

8 months ago

Call Stan’s and you can expect to pay …– an $89 service fee just for coming to your house– a $7 fuel surcharge– a $133.75 minimum diagnostic & technical service that doesn’t include fixing anything.We had an error code on our water softener. One of their employees named Steve came to our house and didn’t seem knowledgeable at all. He got on the phone with the manufacturer to find out what needed replaced. He left without fixing anything. We plugged the unit back in after he had disabled it and it now had a leak that wasn’t there before.He then emailed us an estimate of $236.48 for two PVC pipes, $401.25 of setup for replacing piping, and $556.40 for replacing the probe. This probably doesn’t even include the part, because he gave us the part number so we could look for it online.We used Strand’s for our A/C systems on several occasions and then Stan’s after Chris Strand started this new company. We were going to have them service our A/C and heater but we will never use them again.

Paul Fieler

6 months ago

The main water line from the street to my slab had burst underneath my slab foundation. The detection, diagnosis and replacement of the lines were all very difficult tasks… tasks that I could never perform given my advanced age. The two technicians, José and Nathan, worked extremely hard for several consecutive days to resolve the problem. The head technician, José, was especially accommodating and has a work ethic so strong that it’s almost impossible to find someone like that — talented, professional, friendly, customer focused… simply a pleasure with whom to deal. I could not imagine a better team of plumbers than the José & Nathan team… a phenomenal job performedunder incredibly difficult circumstances. There could not be better representatives of a company than Josè and Nathan. Stan’s Heating, Air & Plumbing is a top notch company simply because they have technicians like José and Nathan on their staff. Kudos to my two heros, José and Nathan!!

Dean Mericas

9 months ago

We've used Stan's for more than a decade to maintain and repair our HVAC system, and have always been happy with their service, quality and price.When our water heater circulating pump sprang a leak, we called Stan's. They had a plumber come out the next morning and quickly diagnose the problem. We needed a new pump and two new shut off valves. All of the items were readily accessible, and the repairs were completed the next day in about 2-3 hours. The bill came to more than $1,400. The bill was not itemized and the service guy couldn't tell me how much of that was parts versus labor, but this seems like a lot for a $300 pump, a couple of ball valves, some short sections of copper pipe, and labor.The work was done very professionally and solved the problem, but the cost was a stunner. As much as we like Stan's service, we'll get several estimates for any future plumbing work.

Thomas Christie

5 days ago

Stans is always great. Brennan
was courteous, knowledgeable and efficient.

jim burney

3 weeks ago

I am pleased with the service. The tech knew right where to look.
This is the type of problem I have fixed numerous times by myself but this new unit has new technology I was unaware of. Lesson learned.

Danielle Parker

11 months ago

Our compressor blew on our air conditioner during a holiday weekend in the middle of the hottest month thus far and Stan’s saved us from misery! Within 12 hours, Jeremy was here and fixing our air conditioner within a mere few minutes. He gave us some tips on how to keep our unit in tip top shape too. I was super thankful they were open and able to get someone here so soon. Prices were super reasonable too.

Monica Beckwith

7 months ago

Jesse was punctual and was able to not only identify the issue, but also place the part order and replace the part as soon as it arrived. It was a great experience. Thanks.

Kevin Pease

6 months ago

This was my 2nd great experience using Stan's. Alex was very personable and took the time to properly diagnose the issue with my HVAC system (voltage issue). While I'm at it, I would also like to mention my 1st experience, when Stan's saved me over $10k by telling me I did not need to replace my HVAC system even though another company (ARS) told me it was time to replace! They ran a full diagnostic, found the faulty part, and replaced it. Keep it up Stan's!

Phil Volkers

9 months ago

Very satisfied! My water heater died and I had an underground pipe leaking in the yard. Stan's was responsive and easy to work with. Andres, Elias, and Aaron got things fixed up promptly. Andres is very knowledgeable and patient with questions and explaining the work. Highly recommended!

Pamela McBee

4 months ago

Elian and Juan arrived promptly. Both were professional and provide quality work. I use Stan’s on my HVAC system and would recommend them.

Patti Aleman

5 months ago

Tech was good and courteous although the alleged $7.00 extra fuel charge was not revealed to me when I made the appointment nor was it written on the flyer from Stan's that came in the mail advertising their specials. Beware of this non disclosue

Rozco Official

8 months ago

The technician arrived during the appointment window and the dispatcher called ahead of time to advise that the tech was on his way. Chris was very knowledgeable and after advising him of what was going on, he instantly knew what the issue was and was able to fix it in just a few minutes. This was a great experience and will definitely be calling Stan's for any future needs.

Peggy Busby

3 months ago

Andrew serviced my unit. He was right on time. I use Stan’s for Spring & Fall preventive service. It was nice to see Andrew again. He used to do my maintenance & he would always take time to review everything with me. Highly recommend Stan’s.

Corbin Harwell

6 months ago

They installed a new blower motor about 6 mos ago. When it got cold my heater wasn't working so i called them. They came out and diagnosed it as a bad blower motor. My technician, Price rigged the unit to work until they could replace it. (great since it was about to get real cold that weekend) Then when they got the unit in stock the following Monday, Price came back out and installed the replacement. I had a warm house all weekend and the replacement was under warranty so no charge. Thanks to Stan's and Price!

Stan Bates

6 months ago

I had my tankless water heater flushed and shower valve cartridge replaced. Stan's plumbing technician, Rick, was on time and very professional. He explained what the process would be, answered all of my questions, and completed the work in a very professional manner. Everything was tested and cleaned up before he left. Good job!

Leonila Bumactao

5 months ago

Gabriel is the best, not only is he knowledgeable and professional.He is meticulous and friendly. This is the 2nd time I am using Stan’s services( one was ac and now plumbing) I am a very happy and satisfied customer. Thanks!

Warren Family

7 months ago

I received same-day service. My AC stopped working, turns out it was a maintenance issue. Price was the technician, he diagnosed the problem within five minutes and fixed it within the hour. He stayed to make sure the AC was operating properly before he left. I could not have asked for better service. Price took a moment to explain the maintenance issue and help me to understand the workings of my thermostat. As a female homeowner I’m skeptical and on guard about getting taken when requesting plumbing AC and heating services, I was relieved by the straight forward and honest service.

Gordon Franzen

4 months ago

Although the service agent was a bit late; he proved to be very knowledgeable and effective. He met our immediate needs and will return to complete the project.

Patti Heaps

5 months ago

Xavier was on time he was professional. He listened to my concerns about the water heater and discussed the options. The installation went smoothly. Stands was recommended to me by Carol Douglas and Mike Douglas.

Debbie Montgomery

6 months ago

The technician Marshall Harris was really great, he accommodated my request on where to perform service first. He also helped me to program my thermostat. Service was very thorough.

Jeff Bennett

6 months ago

Stan’s comes 2 times a year for routine maintenance. They keep my HVAC running smoothly. Very professional and polite. Great communication and always on time

Mikki B

3 months ago

They came to work on a sump pump which apparently they can't actually do. I wasted a day waiting for them and now I have find another company. 2 stars because at least they didn't charge me the trip fee to tell they can't do it.

Jonathan McCrea

2 months ago

We've been a Stan's customer for quite some time. When it became evident that we needed to replace our 29 year-old water heater, Javier Salazar promptly responded to provide us with a detailed estimate. Once we scheduled the job, he and his team member arrived first thing in the morning. They answered all of my questions during the installation process, and the entire job was done in under 2 hours. Polite, courteous, & professional. Very happy with their service. Thank you.

Peach R

5 months ago

Very easy diagnostic. Cheaper than expected actually. Have worked with Stan’s before probably will work with them again. (Now we just have to hope the repair goes well)

Peggy House

3 months ago

Aaron was very nice and did a great job. The company was able to come out quickly. They kept in contact with me.

Gordon Walling

7 months ago

Steve was very practical and knowledgeable about my faucet repair. You know a professional when you see one, and Steve is one. Made me feel confident in him and in my first use of Stan’s.

Kent Allen

a month ago

Great experience! Our problem began with a clogged toilet. (First time I was NOT able to unclog a toilet.) Symptoms got worse, prompting the call for professional help. I called late at night, speaking to a live representative (that itself is refreshing these days). Another representative called me back the next morning as promised, ready to schedule a plumber immediately. Busy, I had to schedule the appointment for the next day. The dispatched plumber (Justin) was on time (actually a few minutes early, which was fine). He immediately identified the issue and course of action. I asked a lot of questions and he was very informative and knowledgable, allowing me to observe the entire process. His help was a blessing, as I had not the knowledge nor tools needed to resolve the issue. (The clog was in our front yard, between the clean out valve and the city sewer pipe.) While here, we discussed other minor issues in the house, and he answered every question, and ended up doing another minor repair for a great deal. I would definitely hire this company again, and recommend them for ANY plumbing issue.

Jacqueline Ortiz

4 months ago

Always do a great job and whoever comes to the house is professional, thorough, and knowledgeable. Brandon was my technician today and I give him 5 stars!

Bill Dwyer

5 months ago

Used Stan's to drain/flush water heater and replace anode rod. Serviceman was on time and respectful of the property and did the job well. I am fully satisficed with the service.

Diane Pax

6 months ago

Nicholas Gatti completed our fall heating maintenance. He cleaned out the drain and changed the filter along with checking everything out. He also showed us that the capacitor needed replaced and he was able to replace it right then. This is why we are on the maintenance plan. Nicholas was very professional and friendly. I am ver pleased with the service performed and highly recommend Nicholas and Stan’s.

Julie Tyger

2 months ago

I've had the A/C and heating maintenance for several years with Stan's. They've kept everything working well and are pleasant and professional.

Khristopher Watkins

2 months ago

Even at 9PM on a Sunday, Aaron responded and stabilized the water heater so we could have hot water in the house! Thank you.

Dia Moore

a month ago

Chris was friendly and efficient and replaced the AC motor quickly. So thankful for his help.

Richard Ratcliffe

3 months ago

Robert was professional and knew what he was doing with the installation and he knew the products when he came by for the estimate. Always a great company to do business with for all heating and air and know water heaters.

Blake Hamilton

5 months ago

Been using Stan's since 2004 with no complaints. Technicians have always been dependable, helpful and courteous. Jesse was no exception!

Dawna Wright

2 months ago

Excellent customer service! Also completed Kitchen sink plumbing disconnection for countertop installation and powder room sink valve replacement.

Valarie Sherriff

8 months ago

We noticed our water softener was not working at about 8 p.m.. I filled out an online service request and was contacted first thing the following morning. Steve G. from Stan's was at our home around 10 a.m. and later that day we had a new, working softener installed.Steve was a great representative for the company. He explained our options, answered our questions, helped us problem solve and kept in communication with as when he had to leave to pick up the new system and other supplies. Overall a very good experience and Steve was stellar!!!

tim murphy

6 months ago

Bobby called asking if he could come earlier than the scheduled appointment. He quickly diagnosed the problem and quoted me a fair price to replace the old garbage disposal. He completed the entire job in less than an hour. He even answered other plumbing questions we had. Bobby represented Stan's well!

Alison Rice

9 months ago

We had been struggling with low water pressure for months after a water main break in the neighborhood and couldn't figure it out (with other plumbers nonetheless). Colin came today and sorted it out at the water main and diagnosed the problem with an improperly installed pressure release valve. He was very thorough checking out all the faucets, etc. and relaying to me his thoughts along the way. Now, for a very reasonable price, the water is fully flowing and not just trickling out of our pipes. We are so happy! Call Colin when you need a plumber to get things done and in a timely, efficient manner!

Caroline D

7 months ago

We had water dripping from our ceiling from leaking a/c piping in our attic. Price arrived at our home within the time range quoted and quickly identified the problem. He was able to explain to us what exactly happened that caused the leaking--it was shoddy installation by another Austin area a/c firm. Price quickly and professionally cut the problem piping out of the line and then installed properly fitting piping. Stan's is fantastic and we are so glad to have them as our go to a/c service going forward!

steven Gallagher

6 months ago

The service we received from Stan's was very poor and overpriced. Our plumber showed up 2 hours late to the first visit and left without hooking up the sink, leaving us without a working kitchen sink or dishwasher for the weekend He returned to do the job on Monday and did not have all the parts needed to complete the job. (not kidding)He retuned today (one week later) was a hour late. He charged us $420 to install the faucet and $420 to reconnect the sink/disposal. He left today and the reverse osmosis system was leaking. Rather than fixing the leak, he advised us to buy new fixtures next time and departed. Disappointed is a understatement on this one. I phoned last week to discuss our concerns and was told the owner was going to follow up. We did not receive a call.

S G

4 months ago

This company uses true professionals, Craftsman at their trade, the best in the business bar none. When it comes to HVAC and plumbing these guys do not cut corners or use cheap material.

Rollie

a week ago

Ruben and Nathaniel did a fantastic job putting in our new AC. Very professional and clean. Thank you!!!

Al Bentley

2 months ago

Service person was excellent. However, the gentleman who answered the phone needs more training in telephone etiquette. I did not appreciate his sarcastic and mocking remarks.

tomjoans

3 months ago

Very prompt and professional. Don’t know what’s it’s going to cost yet, but so far I’m happy with them.

Jaya Soni

4 days ago

Excellent service and very knowledgeable both times had services (AC and plumbing/gas).

Karen Virkkala

2 months ago

Jesse was very helpful. This was my first checkup in a new home and I had a few questions. Jesse answered them all completely and understandably.

Sean A Johnson

6 months ago

Bobby Doyal showed up on time and was a professional. He took time to explain why and what he was installing as well as available options for upgrades. Stan’s once again to the rescue! Great Job! Highly recommended!

Sonya H

7 months ago

We woke up to a water leak from the water heater. I had found their number online and saw they had good reviews, So we decided to give it a try. They were able to come out the same day we called and replaced the water heater. Steve Garcia worked efficiently and explained everything that was going on. He did a really good job and even cleaned up. We are grateful for his hard work.

Max Trenck

5 months ago

Our heater would blow hot air for a while, then blow cold. Our only solution was to set the thermostat to “off” for a while and later switch it back to “heat.” Marshall of Stan’s came out to diagnose the problem. He made a temporary fix then returned the following day with a part that would make the repair permanent. Marshall is a great guy and worker; he is professional and is respectful of the customer’s property.

Ray & Becky McPherson

4 months ago

Colin was efficient and polite. He took care of the issue quickly and made sure everything was in order.

Robert Healy

a week ago

Great service. We use them twice a year for preventive maintenance. Worth it!

Allison Wolfe

6 months ago

Colin was so helpful, and we were incredibly grateful he was able to fix the blockage day of, just in time for company!

Rick Evans

a month ago

Stan’s is a quality company with reasonable prices. The techs were professional and friendly. I’d use Stan’s again!

Diane Wilcox

3 weeks ago

Luis did an excellent job of cleaning our system and explaining how to get the best heating and cooling in our 2-story house.

Vickie Watts

10 months ago

Luis was on time and seemed to be in a hurry to do the basics and leave. We had joined the Gold Club plan to keep our system in the best operating condition. We had been having some issues with maintaining consistent temperatures in several areas of the house and thought it might be a thermostat programming issue. The tech was dismissive, suggested purchasing a new thermostat ( we had already purchased one from Stan’s last year), and was generally unhelpful. He never checked the vents in the rooms for airflow and when I asked for assistance to see if the thermostat was programmed correctly, he told me to go read the manual, that he was generally not that familiar. He did not change the filter even though they were a year old, saying they weren’t that dirty. At this point I was ready for him to leave. My husband, who recently had surgery and has trouble regulating body temperature, tried again to get assistance from the tech with the thermostat.The tech then went to one of the thermostats and hurriedly ran through a few steps.I do not want Stan’s to send this technician back to my house. THis is not the “service” I have experienced from Stan’s in the past. I have always received helpful, professional and caring technicians.Update: Stan’s contacted me after I posted this review. They apologized and asked me if they could come and re-do the inspection with a different technician. I agreed. Andrew came, and from the moment I opened the door I was impressed with his professional manner and attitude. This new inspection was a totally different experience from last week. He was patient, concerned, thorough, not rushed and took care of all my questions and concerns. I totally have a new respect for Stan’s Heating and Air. My new review of this service is 10 ⭐️ ‘S!

Ron Kettler

3 months ago

Ira arrived when he said he would to flush my tankless water heater. Explained clearly the process involved and answered all of my questions. Was very impressed.

jw cox

9 months ago

The tech that visited my house was friendly, professional, helpful and informative. He let me know what was going on, what needed to be done about it and finished up quickly. This is the second time I've dealt with Stan's and both visits were helpful. Keep up the good work Stan's. ?

A Google User

5 months ago

Ira with Stanley Plumbing did a great job in MUCH LESS time and for LESS money than Clarke Kent plumbing had quoted me. He was quick and efficient.

Ray Cereceres

11 months ago

My AC unit stopped cooling last night and I called 2 other places and all I got was an automated system with a prompt to leave a voicemail that would get returned but no estimate of when. I called Stan's since I had previously used Texas AC Specialists. I got to speak to an actual person who took my information and description of the problem and forwarded it to a technician (Jeremy). It only took 10 minutes, maybe less, to get a call from Jeremy letting me know he was on his way. When he arrived, he quickly diagnosed and repaired the issue, luckily it was only a capacitor that needed replacing but it was amazing to get such great, high-quality repairs and customer service in such a short amount of time, less than an hour from my initial call to completion of repair.

Todd Allen

5 months ago

Collin and his helper did amazing work. Very prompt. Hard working. And, professional. Will recommend Stan's always.

Doug Brown

4 months ago

Matthew Santos, the technician who performed the maintenance services, was very knowledgeable and efficient. He answered all our questions about the units being serviced. Highly recommended.

Greg Grounds

7 months ago

We needed an HVAC replacement. Stan’s was courteous, responsive, professional and competitive on price. They did a great job with a not-so-straightforward replacement. I will definitely recommend this company.

Desi Mora

a week ago

Great staff, reputable company, have done business with Chris and his staff for many years in Austin. Always friendly and on time. Installations and maintenance always done perfect. 5/2023. The service staff was on time, fast, deliverate and on target. Great fast inspection and service of the A/C unit ready for the hot Summer Texas Heat. Thanks guys - Well done.

Tammy Peterson

3 months ago

Andrew is always professional, efficient, friendly, and super knowledgeable. He has solved many issues that several other companies and Technicians were unable to solve.

Mark Browning

a year ago

Stan's was quickly responsive to a non-functioning AC unit in the midst of a heat wave. They sent a service tech (Michael W.) the day after we called, and he did a thorough analysis of the issues. Unfortunately, the unit could not be repaired (both the condenser coil and evaporator coil had leaks; fan was rusted & in bad shape). The next day, they sent a project manager to review what all would be necessary to replace the system, with detailed quotes. Stan's pointed out energy rebates and tax credits that theyll do the paperwork for. They've also scheduled installation promptly (2 days). A competing AC company, which took 8 days to send out a service tech, missed some of the problems and gave a quick, overall estimate, without noting the credits/rebates. We weren't confident in their work, so sought a second opinion from Stan's. Stan's was more prompt, more professional, more thorough. Installation is yet to come, but I hope for the same quality of service we've received so far.

Bill Frye

10 months ago

Review of 2 small jobs by Stan’s employees.1) Tank-less water heater flush was done by Robert D. He was quick, knowledgeable and efficient (July call)..2) A hot water leak was quickly fixed by Jonas Perez & his helper. They did a great job at a great price in a May emergency plumbing fix. They got here a lot sooner than some of the other companies could,

Georgette Oden

10 months ago

I had Stan's do the maintenance and service of my system in May and June, on the house I bought in January. About 2 weeks later, I decided to go ahead and replace the AC system and redo the ducts which were nowhere near big enough to circulate enough air through the square footage. Within 4 days including a weekend, Stan's guys were back at 8am, polite, professional, and friendly.... I left my dog in the bathroom and I decamped to a Starbucks for a couple hours. By 2pm the system was replaced and all the old ducts and the old AC were removed and tucked into the Stan's truck. New programmable thermostat set up and my house was comfortably cool. New whole house filtration system too! Much more efficient now, and with the bigger ducts, I'll never have to replace those again. I'm setting myself up for future affordability where at worst I only have to replace the AC unit every 15 years or so. Plus the financing, for 0% over 3 years, made it very easy for me to afford this process and thank you Landon for your patience in figuring out the freeze I'd placed on my credit report. I've been using Stan's for many years with 3 houses and counting, and I'm always happy with their efficiency, low cost and professional installation.

Sam H

9 months ago

Jose is an exceptional knowledgeable individual with excellent customer service support that I have ever experienced.He went above and beyond the expectations.Very professional and respectful.Thank you Jose for doing great job taking care of major home water slab leak in very short period to recover our water back , stop the leak and install new overhead pluming.

Arthur Tate

9 months ago

Our Air Conditioner went out on Tuesday evening. At 7:30 the next morning I called Stan's and requested that they send a technician out to repair our unit. At approximately 8:30 he arrived at our house . By 9:00 am, he had completed the repair and it was cooling our house. That afternoon, it was about 102 degrees outside and we were comfortable in our home. Thank you Stan's.

Deirdre Nic Ruairi

8 months ago

I was really impressed with Stan's Heating, Air & Plumbing. They came out very promptly, fixed the problem, and explained everything clearly to me. Alex also went a step forward and suggested a long-term solution to the issue. I was appreciative of the advice and also the fact that there was no pressure to make a decision, but rather it was a suggestion that we could mull over and see if it made sense to us.Stan's are always incredibly helpful, professional, and considerate.

Josef Merrill

a year ago

I called Stan's to get an AC unit fixed and serviced. A competitor told me the unit would have to be replaced, but I strongly suspected it was just a wiring issue. Sure enough, Michael Waters, my tech, fixed a lose wire and assured me I didn't need a new AC unit. Honesty and good work are important to me. I got it from Stan's. I'd strongly suggest asking for Michael Waters as your technician. He's prompt, smart, kind, and honest. He was nice to my wife too. Overall the best experience with an AC tech ever.

Judy Bollom

7 months ago

Dylan was very polite and helpful. We are having our kitchen redone and he did his part to get this started. Very nice young man. We will definitely call anytime we need Stan’s.

Micaela Obledo

10 months ago

Bobby was the Stan's tech that took care of my yearly water heater maintenance. Super knowledgeable and took the time to explain things thoroughly so I could make the best decision on improvements to my water heating system. Definitely going to request him in the future!

Adam Bauserman

8 months ago

AC compressor died suddenly one afternoon (turns out it just needed a new start capacitor) and I was able to set up a service appt with Stan's the next morning. Great customer service from both the scheduling folks and the technician himself, including answering all my detailed Qs (about general reliability of my ac unit and how they diagnose a bad capacitor). Super quick and easy, highly recommended!

Sonia M Merubia

a week ago

In addition to maintenance he installed a new part outside. Nice friendly, respectful with great manners.

Edi Moriarty

a year ago

Price responded earlier than was scheduled to get my hvac heating running properly, of course he called to let me know he could be here in 15 minutes. He was very professional and his explanation made it easy for me to understand what the problem was. I love Stan’s and have always had great service. I’ve been using them for many years and will certainly continue.

Ann H

a year ago

My 9 year old water heater sprung a leak. I called a plumbing service that recently replaced my garbage disposal and was told they wouldn't be able to help me for a few days. My neighbor had Stan's replace his water heater. I called Stan's and 1 other plumber and decided to use Stan's because of their stat availability. My tech, Jonas, was very professional, informative and personable. He explained everything to me and took pictures of my new water heater (it was up in the attic) to show me what he was talking about. He gave me tips on how to maintain it. He answered all my questions and even was very meticulous about cleaning up after himself. I felt very well taken care of because of him and will ask specifically for him in the future for my plumbing needs.

S Naylor

9 months ago

I just want to give a shout out to Stan's Heating and Air. I have been using their services for many years actually back when they were Strand Bros. Anyway, recently I had an issue with my A/C unit I put in a request on-line and they scheduled me for the next morning which was fantastic considering this heat wave. Right on time Marshall Harris showed up and fixed the issue within an hour or so. Marshall was extremely knowledgable, professional, respectful, and very courteous. He wore a mask which I was very grateful for as someone in my household is getting Chemo. This company without a doubt the best in Austin and I highly recommend for all your heating, AC and Plumbing needs. Thank you Stan's.

K Lewis

10 months ago

We came back from vacation to a hot house. The thermostat mentioned something about our condenser malfunction. I called Stan's right away which happened to be the 4th of July of all times! They scheduled it the next day. Took the dog to a friend's house and we survived the night. The service engineer was very knowledgeable and professional. He found the problem right away. We were very grateful and happy to have selected Stan's to be our vendor of choice for servicing our AC unit.

Anna Lewallen

a year ago

We needed a new HVAC unit in Nov of 2021. We received several quotes and talked to several different companies. Stan's won our business with excellent customer service and a great price. 6 months later they came out for the courtesy inspection and we could t be happier. All staff have been wonderful and the new system works great. We'll be using Stan's for any future A/C needs we have.

Sheila Meck

11 months ago

Abraham was great. He got to the problem and it was the compressor went out, he had one on the truck and installed it quickly since is was 84 degrees in my house. Thank you Stan's, I have used your for many years way back went you were Strand Brothers Service Express. I recommend you to all my family members.

Alicia Stansell

7 months ago

We had called two other places prior to Stan's and the first two places didn't have a clue why the AC unit kept turning off and then working a few days later. Those two places charged twice as much for the service call and tried to get us to buy a new system and expand the intake area and all sorts of expensive stuff! Luis from Stan's though listened to what had been happening and dug deeper to find a wire in the unit that was lose, and got it connected properly. We have not had any issues since! So glad he fixed the problem instead of just trying to get us to buy a new unit like the other places had done!

TR W

a year ago

Stan's provided ease of scheduling convenient for us.Jeremy was very professional, knowledgeable and on time. He took the initiative to contact us to notify us that he was on his way. Jeremy let us know what he was there for, showed credentials and asked where the 3 portions of the inspection were located. Prior to entering our home he placed protective coverings over his shoes. Jeremy then inspected the unit in the attic and the heat pump outside. He then made sure we understood how the new thermostat and system overall worked. Great personality, attitude and look forward to his next visit.Thanks Stan, with Jeremy, you have a superstar working for you!

Linda Mechsner

10 months ago

Came back from vacation yo find ac not cooling. Immediate service and Andrew was through, professional, friendly and informative. Stan’s has always been quick to schedule and their workmen have been professional and friendly. I will continue to use this company for my heating and cooling needs. I highly recommend them.

Amy Duckwall

9 months ago

Bobby was our technician and was MOST instrumental in helping us diagnose and repair an issue that was causing low water pressure. He also went above and beyond our service request and identified some aspects of our new water heater that needed replacing or adding onto that would have made future breaks or issues more likely, had he not seen them. 100% would recommend you ask for him when you call Stan's!

texbro

11 months ago

Excellent service! Abe our technician arrived on time and was able to quickly diagnose the problem and offer a solution at a reasonable price. We have been using Stan's for over ten years and are very satisfied.

James Wang

10 months ago

Excellent experience with Stan's service. They pro-actively informed me that they are delayed (emergency repairs all over Austin given the incredible heat wave) and gave me a new estimated time. They called again to inform me that they are on their way. The technician very quickly identified and fixed the problem. I'm very satisfied.

Dustin Huber

11 months ago

I had Stan's come out and to service my A/C. The initial tech that came was quick, responsive and very professional. Unfortunately, that's where it ended. I was told my unit was under warranty, then had a technician come out and estimate a $3k repair. A separate project person contacted me to ask if I'd accepted the quote but I hadn't received anything. When I did receive it I asked a couple of follow up questions and then no response - still 2 weeks later, no response.

Carol Hinck

11 months ago

Our 4 year old A/C went out with temps in the 100's. Called our company that does our annual maintenance and they could not get to us for 5 days. I had heard very good reviews about Stan's so I gave them a call. So pleasant even though I know they must be swamped too. She made an Appt for me for that afternoon. Marshall was our tech. He called when he was on his way and should up on time. He had it fixed in 15 minutes. It was running when he left but shortly stopped again. We called them again and Marshall returned within a couple of hours. He found what the problem was, fixed it, and it's been running like a dream for a couple of days now. He had the part in his truck and explained what happened for a very fair price. Once our contract expires with our former company, we will be using Stan's for sure.

LEELA PULIM

7 months ago

Jonas was knowledgeable about fixing the toilets , explained the problems and did a thorough job. I was satisfied.

Nancy Nichols

a year ago

Once again, I received superior service from Stan's. The technician was here on time, gave me an estimate and said he could do the installation that day. He went to pick up the toilet, returned and installed it. The whole thing was made so simple, quick and easy. I just recently learned that Stan's does plumbing as well. It is nice to know they can handle that as well as good service with air/heat.

Bradley Turner

a year ago

Was experiencing issues with my A/C system that I was unable to fix or figure out on my own. I called Stan's and was able to get an appointment for the following day. The tech, Chris, showed up on the early end of the scheduling window and completed the work in 15-20 mins. Was very courteous and professional, wore shoe covers (and actually took them off when going outside!! So many people don't do this) and diagnosed and corrected the problem. It was a capacitor problem so he replaced the foreign product with a US made part. Again, super pleased with the service and feel that the value was in line with what I expected.

Kamel Chbaro

a year ago

AC went down over the weekend. Stan's was able to fit me in first thing. After an initial communication issue with the office, Stan's dispatch worked with management to help secure someone to come in the same day to address the problem. Price came in and did a fantastic job diagnosing the problem and fix it even though he was not the tech that came in earlier in the day. I will work with Stan's again

Rudy Montoya

11 months ago

Excellent, prompt, and professional....three words that describe the service provided by Stan's Heating, Air, & Plumbing. The on-site tech was very courteous and took the time time to explain the issue and associated repair. He gets 5 stars out of 5. I highly recommend Stan's!

Mindy Barati

a month ago

Alvin showed up when promised and did a very thorough job! He even pointed out a problem, and will return to fix that issue.

Donna-Marie Cahill

11 months ago

Steve Garcia, STAN’S Plumbing Specialist came out to flush the tank and found it to need replacing. He replaced the tank and thoroughly checked for other issues and corrected those, then learned my water softener was not working. So I need to have that service come check and repair their system. I appreciate the thorough and friendly service provided by Mr. Garcia.

Dev Mudaliar

4 months ago

Aaron has done a stellar job in installing the Aquasana water filter and conditioner. Even though it took longer than expected but he still took the time to do the job perfectly

Robert Lewis

4 months ago

Marshall was friendly and very professional. Stan's has maintained my HVAC for years and I would never use anyone else.

Harlene Morrow

9 months ago

Our experience was A-1 from start to finish. Fast service, price up front, replaced a part at a fair price, professional technician who was very polite and explained what was needed. This is our second experience with Stan’s and both were excellent.

sue dodson

8 months ago

Andrew text me he was o his way and he arrived promptly. He replaced my filter and I explained a couple of other issues that I had and he resolved the problem. He was pleasant and efficient.I would definitely recommend Stan's Heating, Air and Plumbing

Esther Cheng

10 months ago

Thank you Stan's Heating, Air & Plumbing!! TLDR: I had a wonderful experience with Stan's and a terrible experience with their competitor - Strand Brothers.My experience with Stan's: I ended up calling Stan's Heating, Air, and Plumbing and one of their technicians came out today, figured out the thermostat was perfectly fine and that it was just a wire short, and fixed the AC for a much lower cost than it would have been to replace the whole thermostat. And talking to their scheduler and technician (first name was Price) was very pleasant.My experience with Strand Brothers (DO NOT go with them): After the initial consultation, they told me I needed to replace my thermostat to get the AC working again. Then, they said they would not be able to do that until next week on Tuesday (that's a 4th of July weekend without AC in Texas). On top of that, one of the customer service reps/schedulers was extremely rude.So either Strand Brothers scammed me or had a technician who didn't know what they were doing. And it was very unpleasant to talk to one of their reps. Go with Stan's.

Brent Mierzwiak

9 months ago

This was my first experience with Stan's. The technician assigned to my residential project (replacement of defective PRV on water supply line) arrived in the early part of the estimated work window. I communicated the mechanical issue to Michael, the plumber, and he provided me with a few options for the project scope. After agreement on an option he quickly commenced work on the same day. He took the time to explain some of his observations and findings and even assisted me with a slight inside faucet adjustment for improved operation. The entire job only took a couple hours or so. Michael backfilled and shored up the work area very nicely before leaving. Hats off to Stan's - I will definitely consider using them for future home repairs and maintenance.

Geoff Tudor

11 months ago

Lifesavers!! Had an appointment at 10am but tech was here at 9am and did a masterful job at quickly diagnosing and repairing an outside AC condenser and fan that had failed. Was able to replace the capicator in minutes and system now running great. Also did a system check and made sure rest of system was in good condition.What a relief in these 102 degree days.Second time I’ve used Stan’s and I’ll be sticking with them for sure. Highly responsive, professional and reasonably priced.

Elizabeth

10 months ago

I've been a member of Stan's Gold Service Club for about 7 years. They have always been reliable and professional with technicians that are knowledgeable and friendly. They listen to my concerns and act on them; always following up with me on what they found and how they repaired any issues. Stan's may not be the least expensive company, but if you want the best service, they are well worth it.

Michael Chang

11 months ago

Excellent 5-stars!! I called up to 5 different companies, and Stan's was the only one able to schedule service for my AC within the next day. Everyone else was up to a week out or more. Luis arrived on time, and diagnosed the issue in minutes and repaired the AC. As easy as that! Amazing Experience!! Going forward I will be contacting Stan's for any and all AC repairs. Thanks Stan's!!!

Paula C

a year ago

Jesse was great to work with. He not only conducted routine maintenance service on my AC but also worked to install the new thermostat to sync to my WiFi. I appreciated the extra service he provided in explaining what the maintenance entailed. He indicated that if I have any questions or issues, that Stan's stands ready to help me.Jesse was a pleasure to work with.

Javier Gracia

10 months ago

My Trane XR AC/Heat is 6 yrs old for starters. The maintenance service I had prior was ghostly at best, virtually nonexistent, even though I left messages. Then seemingly from the sky, the mail delivered a booklet called ‘Best Picks Report 2022’. Stan’s AC/Heating was among the top five on page 9. After reading about each of the five, I selected and believed Stan’s was the best fit for me. I was right. A dedicated polite and professional young gentleman presented himself to inspect my neglected system; a system that hadn’t been touched since 8/2/2019. This man listened to every concern I had including my condensation line and drain line, which hadn’t been looked at since the systems install. Sure enough, the primary drain line was clogged and partially buried. The condensation line had a small leak which could have been costly. I am confident and yes, hopeful that this will be the beginning of a good venture going forward. Time will tell. For now, thank you, Stan’s. Part II: On 6/29/22, I used Stan’s plumbing and the serviceman (who shares my first name) was professional, courteous and knowledgeable. He was top grade and first rate. He informed me I would soon be needing a water heater. My 30 year old unit was still in great shape but no longer state coded. He suggested we not drain or service my unit since it wasn’t having issues. He provided an estimate on a new system when my unit decides to retire. All in all, great service and great experience. Thank you.

Shevawn Eisman

3 months ago

Jose was prompt, friendly, and very professional. He quickly found the root cause of the problem and also recommended a long term solution

Dana Stripling

8 months ago

Brian with Stan's was amazing. No oversell, immediately identified the problem, happened to have the necessary part in his truck, and fixed our A/C right away. Great service. Prompt. Professional. I'll keep using Stan's.

Stephanie Whalen

11 months ago

My service tech, Price was great! Extremely professional and very knowledgeable. Knew immediately what the issue was and jumped on it. Stan actually sent Price out as we had an issue after maintenance visit. Thank you for sending out service tech so quickly. Price provided great service! I will use Price and Stan Heating, Air and Plumbing again.

Dorsey V Twidwell

a year ago

We received exceptional service from both Price Taggart and Daniel Espinoza of Stan's Heating and Air this month. Our heater went out over a weekend while a cold front was blowing in.Daniel provided service on a Sunday evening and although he had to give us the bad news that our fan motor had gone out and must be ordered, he provided detailed and accurate information about how the process of ordering and delivering the part would work.Price provided service twice after that as Stan's worked to get the part installed.Both young men have excellent people skills and, equally important, know how to take care of their customers.We would also like to praise Steve in the Parts Department. He worked diligently and professionally to get the correct part delivered and communicated well throughout the entire process.Great Work!

John Mata

9 months ago

Matthew Santos with Stan's heating air and plumbing came out today and he was fantastic! Stan's heating, air and plumbing gave me a window from 11am to 3pm and my tech Matthew was here by 230pm. Thank you for being on time! Matthew new exactly what the issue was in 5 minutes as i explained to him what was going on and he knew right away that it was my capacitor.Thank you Matthew Santos and Stan's heating, air and plumbing. I will definitely be using them next time since I also signed up for their membership program.

Jim Deuser

9 months ago

Dylan Browning, the tech, was professional, prompt, knowledgeable, and represented Stan's wonderfully.Coincidentally, our a/c broke just about a week later. Marshall came and quickly diagnosed the problem. Brian, in parts quickly ordered the parts. Robert, the second technician quickly installed the parts. We were without a/c for less than 24 hours!! Everybody with whom we interacted with at Stan's was professional, kind, and quick!

Mark Webb

10 months ago

Stan's was responsive and quick to address our needs. Jesse was our technician and was our first impression of the company. He was very knowledgeable and easy to talk to as we explained the issues. His advice and expertise was VERY appreciated. We will be using Stan's again as a result. Thanks Jesse!

Joshua Neese

10 months ago

Chris was friendly, knowledgeable, professional, and efficient when he came to fix our broken AC. I was given the option of whether to fix or replace the broken part but we decided replacement was the best long term solution. Stan's had done some servicing in the past for me so I knew I could trust them. One of the most reliable and trustworthy HVAC companies in Austin.

Monique Brannon

10 months ago

One of our a/c units hasn’t been able to cool our living area. I called Stan’s Heating and Air to schedule a service call. Given the record temps (after all, it’s July in Austin, TX), I’m sure these a/c technicians have their work cut out for them — long HOT days dealing with understandably cranky customers who just want to cool down. Enter Luis, a cheerful guy who went straight to work diagnosing the problem and listing out my options. He did what he could to recharge our system and told me that a replacement valve needed to be ordered. Straightforward, prompt, effective service with a kind smile. I am breathing a sigh of relief since things could have been much worse (and more expensive). Thanks Luis and Stan’s for coming through for me!

Derrick Leach

2 months ago

Did a thorough check/cleaning of indoor and outdoor unit. Explained what was done and how the system was on spec. Very pleased.

Eric Rothfus

a year ago

So I've been using Stan's for many years now, from installing a new big heat-pump, to simple maintenance, but this is my first review. It is overdue. Stan's is the model that other service companies should follow. They always communicate. They always come when they say they are going to. They always do great work when they are here. They are always friendly and professional. I know I've used a lot of always. That's because they are ALWAYS great!

David Spurr

a month ago

Originally had a bad experience due to being overcharged with nearly no service. Took a while to get ahold of management but once I did they were willing to make up for the problems we had

Adam Stanford

a year ago

I've used Stan's Heating, Air & Plumbing twice now and I will continue to use them FIRST every time.I had an issue with my air conditioning unit. They quickly and accurately diagnosed the problem and suggested cost-effective solutions to fix the problem. (I've had experiences where other companies con you into pricey, unnecessary solutions).Recently, my hot water heater stopped working. A different company immediately said it needed to be replaced. Stan's gave me a diagnosis and, again, identified the true problem and fixed it on the spot. (Saving me $2,800).Both technicians I worked with were true professionals. They knew what they were doing and were able to answer any questions I had thoroughly.UPDATE: 4/13/22I continue to use Stan's and they continue to provide reliable service! Today Steve Garcia fixed a dripping shower faucet. He was the same technician for my hot water heater issue so he made sure to follow up on my hot water heater to make sure it was producing hot water for me. Thank you Steve and Stan's Heating, Air & Plumbing!

Scott Eaton

9 months ago

Price diagnosed our AC issue quickly and explained to me thoroughly the issue. Had the parts on hand and got us back up and running quickly.
He did a great job communicating when he would arrive as well!!
All at a good price!

Samantha Rock-Story

a year ago

Stan's was great! They showed up when they said they would and took the time to answer all of my questions. My tech was very knowledgeable and professional (and didn't try to sell me something I didn't need). In fact, they saved me a ton of money I might have spent elsewhere. This company will be my go-to for all of my future needs!

Larry Ercoline

a year ago

The Service Tech/Plumber who came by was courteous, professional, and thorough. He explained everything in detail and put us at ease with what he was doing and what he do. I will definitely continue the service agreement and request Dillon to complete it. Thanks.We have been in our home five years and just did a serving agreement. We are definitely satisfied.Thanks

Catherine Polito

2 weeks ago

Luis was informative, competent, professional & timely. And he closed the gate when he finished - thanks!

Rohith Venkatesh

a year ago

Saw water dripping outside the house from the soffit (secondary) drain line. Called Stan’s and they were quick to respond and sent a technician same day. The technician was quick to diagnose that our main drain line was clogged at the “T” joint under our upstairs bathroom sink. The clog was promptly cleared. There was some water collected in the drain pan under the AC unit — that was cleared too. My only gripe is the cost. It cost about $400 to clear out the clog + clear out the water in the drain pain + diagnosis. Not undermining the good work that was done, I feel the issue and the effort required in my case wasn’t that complicated to cost $400. It should have been prorated based on complexity. I will admit that the technician did quote me the price after diagnosing the problem and asked if I was OK with the pricing before proceeding to fix. So I was under no obligation. I was just desperate to have the problem fixed!

Susan Poag

7 months ago

During the second hottest summer on record my AC started acting up. I had two other companies try to repair it before I called Stans. Stans was by far the most professional and they fixed the problem. Their technicians know how to explain things in laymen's terms. They were quick to respond and everyone I talked to was professional.

Tadeusz Liszka

a week ago

Professional and reliable. I have dual AC replaced, excellent job

Nancy Dean

a year ago

Jonas Perez was exceptional. He was completely professional, trustworthy, and communicative—responsive to all questions, and patient when you need more clarification. He laid out the options and we worked with him for the best solution, including the best solution for our pocketbook. We will call Stan’s plumbing and ask for him if possible for any future plumbing work. Thanks much.

F M

8 months ago

Stan's responded quickly and Price T. was wonderful! Professional, knowledgeable, and so personable. I have used Stan's for routine maintenance for years and we are relieved to know when there is an issue they get to you as quickly as possible.

David S.

11 months ago

Steven arrived on time, was professional and courteous through the entire process. Clearly explained the issue and resolution and provided a very fair price for repair. Went the extra mile to get the job done quickly. Highly recommend using him and Stan’s for all your heating, plumbing, and HVAC services.

Ro Caza

10 months ago

Our technician, Kenyatta, did a great job. He went above and beyond and even spray washed the ac grills outside for better air flow. He checked and verified our systems like they were supposed to. He is very polite, efficient, and did his job with a big smile on his face. Great service.

Trudy Jewell

10 months ago

My A/C system malfunctioned on one of the hottest days of the year. My outside thermostat said 110 in the shade. My normal go to company of 13 years left me hanging for almost 3 hours. I was panicked because the temp in my house was 90 and I have pets. I called Stans at 4:49. The technician called me at 5:28 and was at my house at 6:20. I cannot say enough good things about Matthew Santos. He was very polite, kept me informed, and had my system running within 20 minutes. I would highly recommend this company, and they will be my go to company for all A/C and heating going forward.

Katherina A Payne

11 months ago

Highly recommend - Stan’s came out the next morning after we called at COB on a Thursday when our a/c just stopped giving any cold air (other places said they couldn’t get someone out for at least a couple days without making it an emergency call). Our technician, Marshall, called ahead and was right on time (and on the early side of our service window). He was knowledgeable about our hvac system, the compressor that needed replacing, and the parts that Stan’s uses. I like to know everything and he was great about explaining it all and had our a/c running in no time.

Cheryl

11 months ago

I previously used Stan’s Heating, Air and plumbing a couple of years ago and had a great experience with their services. So when my ac stopped blowing cool air this morning, I called them. I called at 10:30 am and was able to get a same day appointment window for 2pm-6pm that same day. Repairman Jesse Crawford, arrived around 3:38pm. He was friendly, , courteous, asked what my ac problem was, found problem quickly. explained what repair was needed. Had my ac up and running in no time. Great service. I give Jesse Crawford 5 out of 5 for the great service he provided. I highly recommend Stan’s Heating, Plumbing and Air.

Polly Shrewsbury

10 months ago

I have 2 units; the upstairs was not cooling efficiently. I appreciate the fast response of Stan's (within 2 days) to diagnose and to remedy. I also value the fantastic customer service of the business staff, and their efforts to answer my questions and ensure accuracy of my bill.

edli colberg

9 months ago

Highly effective company with a highly effective and knowledgeable team. It has its act together. I had a couple of emergency-level issues involving a water leak on an underground pipe and a roots-invaded clean out pipe. The technicians that came over on short notice to resolve the issues: Dylan Browning, Nathan Dover and Kenya - did an amazing job in resolving them. Dylan did an outstanding job explaining the problems and the solutions and in organizing and working very hard side by side his work team to resolve the issues. I was impressed by their level of collaboration and effectiveness. Very glad a friend recommended the company to me. It was a very good experience.

Peggy Ryder

7 months ago

We received outstanding service from Stan's one more time. We have been Gold Service Club members for over 2 years. Kenyatte was the technician who came this time for our annual a/c systems maintenance. He was on time, courteous, friendly and very knowledgeable.

John King

10 months ago

Called Stan's at 11:30am on a Sunday for an AC repair. Their tech Brian came out in under 2 hours. Absolutely amazing service on a weekend! And a fair price for emergency repair work.

I M Czech

3 weeks ago

Julian did a great job and was on time and finished the job quickly. Wish I had called sooner.

Mark SoRelle

10 months ago

The tech was very professional and competent. We needed one part that was going out and it was available in his van. Cleaned both units and inspected the duct work thoroughly. Reasonable pricing and I signed on for their annual service plan. Thanks Stan's!

Femina Bedolla

9 months ago

Came home from vacation to a broken A/C and needed help fast! The team at Stan’s was nothing short of amazing! Got us an appt next day, tech Chris Hull shows up on time and troubleshoots issue and fixed in less than 30 min!! And the cost was way less that we thought it would be! When we’re having record highs all summer and the a/c goes out — call Stan’s!! They’ll get you cooled off in no time! Thank you so much!! Will definitely use y’all again and recommend you too!!

Shea Gilchrist

2 months ago

Andres was so helpful, fixed the issue, and went about the job the most economical route - I really appreciate it!

Janet Butler

7 months ago

Michael was very professional and efficient. Appreciated his knowledge and competence.
Kenyon also provided excellent service with regard to plumbing issue. Answered my questions quickly and conducted a test or two with good results. Thanks, Kenyon.

Diane Lynch

3 months ago

Technician was prompt, called ahead to let me know he was coming, very courteous and helpful. Even changed the filter we bought for the unit.

James Bailey

11 months ago

Customer service was friendly and helped gather important information. Scheduled a technician to problem solve, text & email communication excellent. Luis was on time and began to problem solve. He asked the important questions, and went to work with his camera to check our HVAC system. He solved the issue and was very knowledgeable in the work. Great experience in the stressful time of 100+ temperatures. Thank you!In follow-up: Brian came out the next day, and found additional issues at no-charge, system working great. Superb service.

Kim Harris

10 months ago

Was able to get a same-day appointment and they contacted me when the technician was on the way. Marshall was prompt, courteous, and got my unit fixed quickly and at a fair price. Will definitely use Stan’s again!

Diganta Sengupta

9 months ago

Very poor service and bad customer handling. This guy Andres Flores from Stan's Heating, Air & Plumbing came to check some leaks and fix some plumbing issues at my place. He did cut my hallway drywall in wrong place (made two big holes mistakenly). Charged me $1000 for a small job. Kept us waiting when he went out for long to buy some parts (despite knowing what he needs to bring as he was visiting second time). Don't even bothered to close the water valve cover that he opened to shut off/release the valves. Pathetic service and bad attitude of this serviceman made my day worse.I don't recommend them at all.

Josie Delaney

9 months ago

Excellent experience. Used yelp to contact them on Wednesday night and they promised to come Thursday morning between 10 and 2. Plumber Jose Hernandez called me just after 10 and told me he was on his way. He was prompt, fast, and polite. Fixed the leak I knew I had, and one I didn't know I had! I could not ask for more. I will use Stans again, and recommend both Stans, and Jose Hernandez, to friends. If I could give ten stars, I would.

Brigitte Hall

10 months ago

Plumbers, Bobby Doyle and Elias, arrived on time. These guys were hard working. They tackled the challenges of moving a new water heater to my attic. Before getting to my attic, they had to transport the water heater up a flight of stairs to get to my front door. They had to go up another flight of stairs once in the house. And finally, they had to lift the water heater up into our attic via the narrow attic steps. This was no easy task! They had a dolly & lifting rope to help with these challenges. And, it was just as difficult taking the old water heating out of the attic to take away, even after first draining out the water (using a hose that reached my bathtub). My upstairs a/c was not working (it’s late June!), but these guys were professionals and didn’t complain about the heat. They carried plenty of fluids in their truck. The plumbers were friendly, knowledgeable, and competent. I do recommend Stan’s, and I would definitely call them to come back out.

Gay Holton

9 months ago

We were very happy with the work that Andres Flores did removing an old RO system and connecting it to refrigerator. He was very polite and explained what he was doing and why. Removed the old tank for us. We're always pleased with the work Stan's Heating, Air & Plumbing has done for us. They installed our AC, hot water tank and now has done some plumbing for us. Cost was very reasonable. They must hire only the best....Will and Gay Holton

walt hornaday

7 months ago

Second time called Stans out trying to get AC fixed. Second time pay service call and told nothing is wrong with the AC, yet it doesnt cool. Tech said this time, Set to 87, then every few hours, turn it down 2 degrees and see if gets cooler. ?????????They were previously a good company. Now seem to be unqualified techs just collecting service call money or marketing monthly service program.

Dave Danenfelzer

6 months ago

Great experience from a great plumber. Jonas was early, communicated well and fixed out stopped up plumbing quickly. He was also super clean and courteous.

Jonathan Roklen

6 months ago

Worked with Javier - did not appreciate the service at all. Basically charged me $200 to come out and clean out the air filter…there was a missing screw that loosened the connection, and his response was “basically nothing I can do , not my department. You need to find a screw specialist “

Abby Cartal

9 months ago

Colin just stopped by and went above and beyond! We immediately identified and easily fixed the issue we were experiencing and kindly offered if we wanted him to take a look at anything else and he checked the water pressure and water heater just to make sure everything was A-Ok! Thanks so much, Colin! What a great and efficient experience.

Rebecca K.

9 months ago

Stan's consistently provides excellent service -- from routine annual checkups to any necessary repairs. Special thanks technician KenYatta for his stellar friendliness, courtesy (he took the time to relock our gate and give me the key) and professionalism (he definitely knows his business). He is punctual and efficient while still taking time to notice anything that will help us keep our systems in good running order. In particular, we very much appreciate his handling of an A/C drainage problem we struggled with when using a different service company prior to finding Stan;s. We've had no problems since we first met KenYatta at last year's check up. It's so nice to have confidence in the company and person who take care of some of the most important equipment in your home! Thank you!

David Lutz

10 months ago

Stans responded to my emergency call on the weekend and came out first thing on Monday to replace my aged hot water heater. They completed the job in great time. Very professional job by Javier and Jonathan. I highly recommend this service.

Annick Barton

8 months ago

Chris McGrath is a Stan's technician that has come out to our house a number of times over the years. He is awesome! Chris is highly competent/knowledgeable and makes informed recommendations. Super honest too! Also great that Stan's prices are competitive and reasonable.

Ruth Denton

6 months ago

I called Stan's Plumbing this morning, and a plumber was able to come to my house this afternoon to repair a faulty shower faucet. Gabriel was courteous, polite, respectful of my home, and was able to repair the shower faucet that I was afraid to use. Thank you. I will be calling Stan's in the future.

Sharon Schweitzer

a year ago

Andrew has been an excellent service technician for us. We have been Stan’s customers for over 20 years. This is an honest, reliable, and dependable service. Our thermostat problem was resolved today in 20 minutes. These forks are experts!

Matt Huntsberry

6 months ago

Jose was knowledgeable and professional. He was able to fix our plumbing issue quickly. I would highly recommend Stan's And request Jose.

Georgia Ann Williams

3 months ago

The technician did what he needed to do to fix the leaking faucet.
He purchased a part which was broken and replaced it.
It was a small part but seemed expensive to me. Why does the company make such an important part out of plastic? The tech. was kind and professional. Thank you

kent muehling

9 months ago

Had intermittent a/c for the past week, then thermostat would not show settings etc. I replaced the batteries in the thermostat, still intermittent a/c so figured I would call Stan's (they installed the complete unit 2 years ago).Abraham showed up 1/2 hour earlier than expected and found the problem and corrected it. He explained each step of the diagnostic process to me as he worked through the system. Took about one hour to correct the problem and then monitor the system for correct function.Abraham is the type of technician I prefer, very thorough and explains the process as he works.Glad I chose Stan's for my hvac system install and this repair.

Justin A

10 months ago

Colin came to our house and removed a garbage disposal, fixed a leaky bathroom sink and a busted outdoor water spigot. Did great work! Stan's put me on the schedule within 2 days, Colin was on time, professional, personable, knowledgable. Definitely a Stan's customer!

Stephen Briley

a year ago

Tried the heater for the first time since April and nothing happened. Did the usual DIY home remedies and still nothing. Called Stan's Saturday morning around 8:30 and received a same-day scheduled appointment for sometime between noon and 4pm. Stan's contacted me about an hour later and said a Technician (Brian R.) was free and heading my way early.Brian arrived within minutes, diagnosed the problem and fixed it in minutes. To those who complain about minimum service/diagnostic charges, you sometimes get paid for what you know, not what you do. I would never have found the problem or been able to fix it.Brian not only did that in minutes but also explained what happened and possible reasons why.Excellent service. They have a new customer!

No

3 months ago

Abraham always shows up on time for HVAC, and he is very courteous and thorough.Javier replaced a water heater and was very honest and upfront. Water heater was repleced the next day after accessing the situation. He was very courteous and prompt.

deborah fein

6 months ago

Alex the tech was excellent. Diagnosed problem in 2 minutes. Performed repair - had new part in truck! Very professional and kind and honest.

Dharshini M

8 months ago

I contacted Stan's Heating, Air & Plumbing and they got me in within less than 24 hours. They were very prompt and the technician, Ira Seacrest immediately identified the issue, gave me a quote and got everything fixed for me within the hour. I can't rave enough of how professional and timely they were in helping me solve this issue. Thank you to the team!

Justin Guevara

10 months ago

With the heat hitting record highs in Austin, and heat advisory warnings going into effect, I was definitely concerned about my AC unit when it wasn't able to keep up with the rising temperatures. As I was working from home, I could feel the temperatures slowly rising throughout the day, but could feel some air coming out of the vents. I waited a few hours and realized that it wasn't just my AC unit wasn't able to keep up, but one of the units was actually not working. By this point it was already evening and did not want to sleep with warm temperatures in the house, especially when I have a 16 month old and my wife is in her third trimester. I contacted Stan's Heating, Air & Plumbing and were able to dispatch someone to my house in 30 minutes. When Jesse Crawford, the AC technician, arrived, he was very professional and was quick to get to the bottom of AC problem. He went to the AC unit and identified that the issue was related to a blown capacitor. He quickly replaced it and had the AC back up and running in 15 minutes. It was a relief knowing that our AC unit was working again and that we wouldn't have to worry about a sleepless night in the heat. I really appreciated Jesse's professionalism and quick action to help in my situation and would highly recommend reaching out to Stan's for AC needs!

Jimi Xenidis

10 months ago

This was an AC repair.It shutdown the day before and was scheduled for the next day.Abraham Ramos (my tech) called to see if he could come early (as requested). This is always appreciated.He was great, figured out it was the capacitor (not the first time), swapped it out, made sure that the rest of the unit was fine.He waited (insisting to wait in his truck) until the unit was verified to be working correctly and the coolness was flowing.Thanks Abraham.

Dave Dolmanet

7 months ago

Nicholas arrived early in the time window quoted. He was professional in checking our heatpump and answered my questions as he worked. Working in a tight restricted space on a furdown (sp?) unit was a test of his professionalism. I would welcome him back for my service date next spring.

Carrie Graham

11 months ago

I called Stan's the morning after my a/c went out in late June. They came out the same day and fixed the issue (capacitor) very quickly. They were friendly and professional. I'm grateful!

Cynthia O

6 months ago

Excellent service from Stan's technician Jesse. Very professional and knowledgeable in completing our home heating inspection and quite helpful in answering my questions.

Leo Mariani

3 days ago

It was a very good experience. Walker did an excellent job.

Tan Tran

8 months ago

My AC drain line needs cleaning and made the call to Stan’s. I got a scheduled service call the same day. The technician, Michael Watson, promptly arrived in the appointed time block and started working on the issue after I explained the problem. He was professional and did the job diligently. He explained how I can prevent this type of problem by doing monthly preventive maintenance. Eventually, I signed up for the Gold service package so I can get Stan’s to come out twice a year to do annual checkup.

Roy Mobley

3 weeks ago

Very polite knowledgeable and a pleasure even though he had bad news about my unit.

Kim

10 months ago

Dylan was great with my dog, on time, super communicative and diagnosed what other plumbers could not diagnose.As a single mom, safety is of utmost importance to me and I was very comfortable with him in my space, he was a consummate professional and gentleman.Flexible in his scheduling and clear with the repair expectations, I couldn't recommend him and his peer that assisted with repairs more highly!

Ho Joon Lee

6 months ago

Easy to set an appointment. Technician was very professional and knowledgeable. Did a good job in explaining to me what's going on. Highly recommend!

Jenny Bachler

10 months ago

Stan's Plumbing provided top knotch service! Both plumbers were kind, professional, knowledgeable, and addressed all of the plumbing issues that needed attention. They explained the price breakdown clearly and repaired my water heaters same day! I would highly recommend Stan's for all of your plumbing, heating and cooling needs.

Cheri Murray

7 months ago

Marshall is a good guy! He fixed my ac problem and answered a couple of non-related questions regarding the use of the fan - auto vs being on all the time, as well as some tips on keeping things in good working order. Stan's continues being good people.Well, Marshall fixed part of the problem. To be quite fair, it was a sound we were trying to track and he replaced the part he could see that was worn, but the problem remained because, as per usual, the ac wouldn't act up while he was here.It took Chris two trips out, him traipsing around the dusty attic, shaking and rattling everything he could but the elusive sound continued to hide. On his second trip out, the ac worked with us and sounded its ugly pounding and wheezing. Chris knew exactly what the problem was at this point. He was able to locate the necessary part and replaced it that very afternoon. Cheers, Chris!

Peggy Lamb

4 months ago

Bobby was extremely knowledgeable and helpful! I've used Stan's for many years and will continue using them.

Monika Wagner

7 months ago

Came home at 4:30 AC out called Stan's and Christopher was here at 6:20 and gone by 7 and AC up and running. Will be getting one of their service contracts. Christopher was really nice and knowledgeable. Will recommend them to everyone I know.

Julie Shah

7 months ago

We called them on Friday about a toilet overflowing. They arrived within a few hours and diagnosed the problem - a malfunctioning grinder pump. By Monday afternoon the pump had been replaced and everything is working great. Professional and helpful.

Michael Sullivan

a year ago

I called after the ac went out at the beginning of our extreme hot weather. Even though it was probably an extremely busy time for the service crews, they still seemed to manage a visit by the end of the day and found the problem. I was back up and running that evening. Luis was very nice, polite, and quick to get to work. I’ll use Stan’s again if it’s needed.

Linda Mashburn

6 months ago

Jesse arrived on time, expertly diagnosed the problem and fixed it. He was very knowledgeable and professional. Excellent customer service. Thanks.

Michelle Flores

10 months ago

Beware!! Truly disappointed. first came out & said ants had eaten the plastic off the wire to the capacitor and it caused a short. Took all of 10 minutes was a $400 charge. Next day ac still not cooling so we call Stans Heating air and plumbing back. When the Rep came we asked if he checked the freon levels before he left he admitted he did not. This time we are being told our freon was low & we may have a leak to test if we have a leak $160 & $200 for freon. Rep Tells us there is a leak the coil the ac is a poor design and if we put freon in it should last us this summer season. So we agree to have freon added. Rep states that a coil repair would cost us $3000. We asked how much a unit would cost he tells us $4500. Rep states he will have the office call us with the quote. We received quote next day. We are told coil replacement will be $3500 & if we are looking for a new ac that would run us $4500-$10,000. Didn't even offer any type of rebates or discounts for what we had been charged for. We have wasted $700 and our house is 90 degrees. Now we need to look for someone else and will need to pay another service fee. It's just interesting to me that we had 2 completely different problems from one day to the next that needed repair. I would think if I'm paying $400 the first time they come out they would check the whole unit over. Also paid $220 for freon that didn't even last 24 hours! IF he tested for a Freon leak don't u think he would noticed how big the leak was and not recommended to add freon for $200?!? Never Again!! All I have to say is Beware !!

Armando Carrasco

a month ago

Had 2 A/C systems checked. Technician answered my questions. When the drain lines were blown out,
debris was sprayed all over the bathroom sinks.

Donald McCoy

9 months ago

I had to wait a week for the special order repair part, but Steve in Parts kindly placed the order, met delivery schedule, and quickly set up the repair. Tech Price demonstrated extensive skill and knowledge diagnosing, completing the repair and discussing the system life, proposed puron replacement, and answering questions about future replacement units. The only displeasure was the cost, but I'm sure it was standard, and that's life, and it was greatly better than buying new units now.

Tod Benton

7 months ago

Technician was informed pilot light wouldn’t stay lit. Didn’t have a thermocouple with him and immediately started to try to sell a new water heater even though only 6 years old. Didn’t try to light pilot light and quoted almost $500 to replace a thermocouple (which he didn’t have. Will never use these guys again!!!!

K. Ray Mashburn

a month ago

Helped me with Toto problems. Steve Garcia was on
time and worked diligently to solve the issues.

LeAnn Domin

a month ago

Walker, the technician was prompt, professional and personable. We were very happy with the service

Axel Tuetken

5 months ago

Very quick response and they replaced my broken water heater within 24 hours. Technician new what he was doing and did a great job.

Nehal Dixit

8 months ago

I saw water dripping from one of the vents and immediately checked my attic to see water in the AC pan. It might have close to 5 gallons of water and first thing I did was to remove half a gallon of water and close the circuit breakers.Technician came in under an hour of my call so really happy with promptness. After unclogging the system - he had to clear all backed up lines with nitrogen gas and then with wet vaccine he was able to clear 5 gallons worth of water.He also hooked us up with mold consultant who would come out to our location and fix it if there is a substantial damage

Marci Dell

2 months ago

Our technician was timely and identified the problem quickly, made the repair and all is good with our AC. Happy

Laurie O'Beirne

9 months ago

Jonas was great! We had a difficult drain issue that others couldn't unplug but Jonas was able to do it with his determination and professional experience. He was very good at explaining things to us as well.

Philip Lewis

2 months ago

Quick, competent, and reasonably priced. Gabriel & Robert were both competent, knowledgeable, and friendly.

Jeff Tucker

10 months ago

Stan's was able to get to us quickly but attempted to reshedule. We were in bad need and actually had to get a hotel room due to 90 degrees in the house. They kept the appointment and Alex showed up on time, found the problem and fixed it quickly.

Julius Wright

5 months ago

Abraham is an excellent HVAC technician! Very warm and friendly and explained all service work. Thank you

katie banahan

6 months ago

Stan’s is the absolute best - prompt, professional service and are very honest about what needs to be done. Andre and Steve are fantastic -they not only address my plumbing issue but told me tips on how to prevent and fix myself moving forward.

Morgan Delaney

a year ago

Our HVAC was not working and we contacted Stan's on a Saturday morning. They were able to send someone out later that day which was such a relief as it was getting hot here in Texas! Andrew was on time and very professional and easy to work with! He took care of the issue within an hour and was great to work with!

Bruce Grant

6 days ago

Service tech was very nice and did a quick check of my old ac unit

Kel

4 months ago

Michael has always been the tech coming out for my area. It’s nice having same person out. Great guy. Thanks!

Paul S

6 months ago

Pros. Professionalism, Punctuality, Quality, Value
Robert was courteous, efficient. I have used Stan's twice and been happy with the service both times.

Salvatore Scarpato

6 months ago

Rick Clark was professional, on time, knew his trade and got the job done quickly and for the agreed price. I would certainly recommend Stan's HA&P to my friends and neighbors.

F. Ramirez

11 months ago

I purchased an annual service contract for AC and Heater maintenance from Stan's Heating. Tech came out on time and was courteous and professional. Abraham did a good job on both upstairs and downstairs units. I would recommend Stan's.

J. Carl

9 months ago

Brandon came out today and checked our units. An AC tech is just a tech right? Sure, only if they're as respectful as Brandon, when I asked technical questions, he explained clearly, and ensured I was 100% happy before he packed up his van. If Brandon is Stan's standard, he sets a high bar for the rest of their techs!

DD Riot

a month ago

techs were punctual, friendly and efficient. billing was straightforward and there were no weird surprises

¿

10 months ago

Alex was fine; Stan's and Carrier S-U-C-K. I've had HVAC that still worked well at age 44. The systems you put in didn't even make it 13 months, AND you held us up for ransom when it is unconscionable that a $7,000 system craps out in 13 months. PLUS, I'd lay odds that this system doesn't have the SER rating we paid for. Then let us talk about not sending someone QUALIFIED to deal with the problems I had mentioned in my first, 2d, 3d and 4th calls, namely that defective braker which you had installed. My first call was on Saturday 7/16, during which I was given an appointment for Monday AND promised that a technician would call to talk me through SAFELY pouring water thru condensation line w/o ruining the electric connections behind which your incompetent installers stuck the access pipe. No one had called by sun down so I called back. When the technician called, I even told him about the braker/compressor issue. On Monday morning, Roland Arresola deigned to call me. I explained about the compressor AGAIN. Still, someone was sent who couldn't deal with the braker. Nice guy, Alex, polite and respectful, but not qualified under law to change that dedicated outdoor braker. By this time it's 5:30 p.m. I and all my lung machines & lung meds, all requiring temperatures no higher than 77°F had spent 2 nights at a hotel and a friend had paid the RANSOM to have my AC fixed by 7 p.m. But Roland wanted me to wait several more days and wanted Alex to follow company protocol to get the right person to the house. I said that Stan's needed to pay for me to go back to the hotel. Roland said I'd NEVER told the company about the compressor-braker issue. EXCUSE ME, SUCKER: I RECORD MY PHONE CALLS BECAUSE ABOUT 75% OF AMERICAN MALES DO NOT LISTEN.Roland finally deigned to get someone there. Tho he didn't ask me to let him go, I told Alex that he didn't have to wait for the other man to get to my house. Turns out that Alex had another appointment so whoever that was owes me a thank you, and SO DOES STAN'S!!!Lest we forget, Roland: 1)y'all never came about that odd noise in the furnace in February, 2)THE OUTSIDE PORTION OF THE CONDENSATION DRAINAGE IS STILL WRONG [no, water doesn't flow uphill readily unless there's a huge flow of water], and 3)you owe me for MY copper stolen by installers last year and since you gave us ZERO EFFING REBATE, you better fork over for the copper -- statute of limitations on theft hasn't run out.

Ellen Simpson

4 months ago

I have had nothing but great experiences with Stan’s. Repair people show up when they say they will show up, they’re helpful and they have always resolved the problem quickly. They’re nice, polite and hardworking. I appreciate their services. Ellen Simpson2023 update: service is still world class! All of the above apply.

Rachel Morris

a month ago

I had a great experience and Rick Clark was friendly and efficient. Highly recommend!

Mike Green

6 months ago

Marshall was very pleasant and repaired the unit in a timely manner. With fuel now below $3 gallon I see no reason for your additional fuel charge.

Lord Jroy

a week ago

Very professional, did a good job and are reasonably priced.

Cathy Casey

4 months ago

Brandon was wonderful! Give him a big raise. Hope he’s always available when we need him.

gangadhar bhat

7 months ago

I really liked Dylan Browning friendliness and his patience to answer all of my questions. He came to drain the water heater. This was my first time and he was extremely nice. I will recommend him

Jill Nokes

4 months ago

We are so grateful to have a long relationship with Stan's Heating , Air, and Plumbing. We never worry about finding a company we can rely on. The tech on our recent winter tune up job was very professional, kind, and thorough. Stans treats its employees right and it really shows.

Frank Bash

5 months ago

New a/c and furnace installed. The two man crew was extremely professional and competent and polite. Recommend Stan’s highly.

Rick Smith

9 months ago

This is the second time we have used Stan’s. Based on our experience we will use them every time in the future. They were very prompt and professional. Within 24 hours (each time) they replaced our old A/C unit and had us cool again. I don’t know if they are the cheapest and I don’t care! They are the best!!!

Fred Henry

10 months ago

Just had the annual AC maintenance checkup. Stan's sold me the Carrier unit and is taking excellent care of everything. I am a Gold Club member and recommend this plan. A great peace of mind. Very honest company.

Marc Rubin

10 months ago

Jesse Crawford was on time, courteous, professional and thorough. Addressed our concerns, discovering our refrigerant was boarder line low, brought it back to normal range, and checked off all the boxes. Also suggested some programs they offer to increase efficiency throughout. Great service! Why we are a part of their program.

Thom Pennington

5 months ago

Andres was very professional. He offered several options in line with my service request, and came in below (a very reasonable) estimate on cost.

Mark Murov

6 months ago

Very professional and amiable. Jordan taught me a few things about my system and was very helpful in every way. Even my usually suspicious dog liked him.

K Gillispie

a year ago

Marshall from Stan’s Heating & Air was wonderful! Called and was on his way 2 hours earlier than I expected. My outside A/C unit was not running. He checked it, had the part needed, replaced the part and my A/C is cooling again. Marshall was so polite and professional. Really appreciate the fast service.

summertimetx

a year ago

Stan's has always been my go to for HVAC. They are quick to respond to a service call. Service tech Marshall Harris was great. Diagnosed the problem and got the part on order. Now the bad news. It's been several days since the order was placed and I've been told they have not even started working on my order. In fact they are still working on orders from last week. Not exactly what I expected from Stan's. If you need a part, you might want to think about service from someone other than Stan's.Update:A couple of hours after posting this, someone from Stan's called and informed me the part was ordered and would be delivered and installed this same day, and they were true to their word. Good people providing a good service, apparently they just needed a kick in the butt.

Jessyl Bradford

7 months ago

Diagnostic proved entirely unreliable. Your tech determined that the problem was faulty/worn wiring to the water heater and that we should call an electrician. The electrician determined that 1. any work would be a safety risk to himself, all occupants, and the home and 2. that a/another plumber could best determine whether the 10 year old unit needed to be replaced or repaired FIRST before any electrical work is done. A waste of time and money -- and twice more money for the electrician's after-hours diagnostic.

Alethia Garrett

a year ago

Christopher called to relay he could come earlier than expected- which is nice to not be surprised and much welcome over companies that never call ahead of time. He clearly communicated what the cost structure would be before preforming any evaluation and he let me know the next steps to getting our system repaired. Good service.

Harvey Strait

10 months ago

Called Stan's on a Sunday morning after A/C went out. They scheduled same day service and completed the repair quickly. Michael was professional, courteous and prompt. Will use them again for sure.

Elizabeth Young

10 months ago

Stan's is my go-to for over 20 years. They are professional, understanding and I can always count on them.
Today I had a new service rep named Cristobal, and he was thorough and meticulous, so I would be happy for him to come to my home again. Thank you Stan's!

Bill Montgomery

8 months ago

Bobby was on time, courteous, and knowledgeable. Reset toilet which fixed the leak. In and out in an hour. Will use them again.

Ralph Sawyer

7 months ago

the technician was very knowable of our I Core thermostat. He had the system up and running in less than 5 minutes! He also showed me how to link the I core thermostat to our router. The connection was lost when Spectrum lost connectivity to everything for 22 hours in Round Rock due to a light cable cut. Everything we had connected to our Netgear AX200 router had to be reconnected to the router using the router passcode. We had 15 items to reconnect.

Jon Newton

2 months ago

Jackson Ponder arrived on time, did an excellent job and answered all my questions.

Lisa Comstock

6 months ago

Bobby was personable and professional. He painstaking went through all the options. He saw problems at a glance and had ready solutions. I will be purchasing a new water softner system with a
whole house filter and a fm water conditioner.

Woodrow Arp

7 months ago

Jesse completed a residential diagnosis and explained the outcome, responding positively to all my questions. He arrived promptly, was quite friendly and worked efficiently.

Darrik M

7 months ago

Representative came before scheduled time and fixed the problem (replacing capacitor) in about 10 minutes. He also gave some updates on refrigerator temps and some general guidance. HIGHLY recommend this company.

William Ligon

a year ago

Stan's helped solve a complicated A/C problem where different rooms in the home were 7 to 8 degrees different from where the thermostat was located by breaking my home into separate zones, with multiple thermostats, and it works well. The same proposal was given to three other companies, who could not match Stan's price, or Carrier's expertise installing zoned systems. The workers were knowledgeable, hard working, and pleasant to deal with. I am happy with the quality of the equipment, and professionalism of Stan's service.

Michael Eyman

9 months ago

Same day service with a smile! Robert Doyal did a fantastic job and was a welcome guest in our home. This is the first time I have used Stan's but it will not be the last!

Alex Shaw

5 months ago

Heater broke down on Saturday and the tech came on Sunday. Fixed the thermostat bad contact problem in 15 minutes.

Diana Harris

7 months ago

The Technician Chris was FANTASTIC! So professional and great at his job. He was friendly and we are very happy with him!

Clifton Tipton

a month ago

I love Stan’s! Honest, local and fairly priced. Highly recommended!

Pamela Rogers

a year ago

Stan's plumber tech Aaron Tomilson replaced several on-off water valves under my kitchen and master bath sinks with precision and care. He was very thorough and professional. I was so impressed and will definitely request him again. I had bought a new dishwasher which could not be installed before those 42-year-old valves were replaced. He was quick to get out here, came on time, and stayed till the job was complete. He also put the right fitting onto the plumbing parts to make it easier for the installer. Before leaving, he checked my water pressure and advised that I get a water pressure regulator. Thanks, Aaron! The dishwasher can now be installed!

Lauren Moore

a year ago

We used Stan’s for a plumbing inspection during the option period for a condo we were under contract for. We were able to get a last minute appointment, which was great, and the plumber said we’d have the report within the hour when he left. Our deadline for the option period was 4pm, that was around 1. Apparently the plumber’s iPad wasn’t working, or wouldn’t send the email, and we still don’t have the report today, the next day. We called so many times asking if they could send a screenshot, copy and paste the things that were wrong, or even just read it to us over the phone, but everyone we talked to just said “We’ll give him a call,” and we wouldn’t hear anything else. They were able to give us the final estimate for work that needed to be done, but we still have no idea what’s wrong with the plumbing that brought them to that total. We had to pay to add a day to our option period, and at this point we’re looking for another plumber to come out and re-do it, because it seems like that’s going to be faster than getting this report. We told everyone we talked to that we had this time constraint. Very frustrating experience.

Colin Howard

a year ago

I left a one star review a little over 12 hours ago. My 1-year old AC (installed by Stan's) died and I was hot and miserable overnight. Stan's completely turned it around by getting someone out the next day who was immediately able to diagnose and fix my clogged drain line. Jesse was punctual, professional, and knowledgeable. Props to Stan's for helping their customers and hiring great people.

Mark Jacks

11 months ago

I have been a fan of Stan's Heating & Air since Chris Strand bought the company from his old friend (and competitor) Stan Johnson some ten years ago.Jesse was the service tech that came this afternoon to assess why my A/C was not able to keep up with the heat load. In the 45 minutes he was here, Jesse managed to find three different weak spots that added up to be a bigger problem. As a mechanical engineer, I appreciate when the techs take me through their thought process and why they choose the things they recommend fixing vs. things that can be tolerated as-is.Our A/C is handling the load now (today was 103°), and I'll be able to sleep well tonight. Five Stars.

Faiza Jooma

8 months ago

So incredibly disappointed. I paid $100 for a diagnostic to be told that I need to get my whole ac unit replaced. I was told my free-on was basically empty and that it would cost me $2,000 to refill it. They recommended that I instead replace the whole unit.... I trusted that they were truthful when mentioning my free-on was low and almost moved forward with replacing the entire unit for $10,000...Luckily, my friend sent me the contact information for another repair man. I called them up and they came by and checked my free-on levels. They said my free-on levels were normal and laughed when I told them I was previously told my free-on was empty. He proceeded to show me the free-on meter and I could see that it was in fact not empty....They said my motor needed to be replaced and that I could still get a few more years from my unit. It cost me $400 to change the motor....And yes, after getting the motor replaced, my ac has been working perfectly FINE. It's going strong and clearly has no issues with the free-on.I wouldn't trust this place. They are very salesy and will immediately tell you that you need a new ac unit when there could be another solution. Apparently they will also just blatantly lie about your free-on levels and god knows what else. I'm just annoyed I paid a $100 diagnostic fee to get lied too. Thankfully, I didn't spend thousands of dollars on a new unit and only had to spend a few hundred. It's frustrating that my ac issue could have been fixed faster if they didn't lie. This weather without ac is brutal...

Mark Gibson

11 months ago

I was having an issue with my plumbing, so I needed to call a plumber for some drain cleaning. They were incredibly, responsive - getting to my drain cleaning the same day. The plumber was very knowledgeable and fixed my plumbing need quickly. This is my third time to use Stan's and second for plumbing and I will definitely be calling them the next time I need a plumber.

Margot Marshall

9 months ago

Michael was great fixing our A/C today. He figured out we had a short in the thermostat--of all things-- and was able to replace it. Great troubleshooting and repair.

Debbie Hansen

8 months ago

The first time Marshall Harris arrived to replace a board in my outdoor A/C unit, he was met with heavy rainfall, thunder and lightening. Needless to say, the thunderstorm persisted and he tried, but it was too dangerous to fix the unit. So, today he arrived on schedule and the sun was shining and the board was replaced and now my house is nice and cool and I am extremely happy! Thank You, Marshall and Stan’s Heating and A/C for your excellent service!

Marcia Roberts

a year ago

We recently had two AC / Heating systems installed by Stan's for our 2-story house. The service and professionalism from all of Stan's employees -- from project manager to office staff to installation technicians to post-inspection personnel -- was of excellent quality. The price was reasonable, and the Carrier brand and warranty is superior to our previous systems. We will definitely continue to use Stan's for our HVAC maintenance.

Kristy Logan

a year ago

Jessie our technician did a fabulous job! He was very informative and professional. He arrived on time and called before to let us know he was on his way. This company is a good company to use and we will definitely use them again for any future AC needs.

Pete Eisele

a year ago

After 11 years my Carrier AC/Heat Pump failed. I called Stan's as they originally installed the system when new. As I was a Gold Club member so I received priority scheduling. The initial service call diagnosed the issue but unfortunately I had to wait three days for parts to arrive. Steven called early today to let me know the parts were in and a technician would be out between 10:00-2:00. The guy sent (Jesse) seemed experienced and knowledgeable. He changed out the compressor and accumulator, recharged the system, checked pressure settings and verified cool air was blowing through the dampener and air handler in the attic. The repair wasn't cheap but was taken care of in a professional manner. Good job Stan's and their service crew!

Elizabeth Mueller

a year ago

Our heater stopped working just before a cold snap was predicted. We called Stan's, on a friend's recommendation, and they were able to come out the same day. They made the repair the next day. In the process, our attic ladder broke. It was old! Nonetheless, they took care of it, at no charge. They did a wonderful job. We are so glad we called them!

Andrew Tomes

a year ago

My technician was Jesse Crawford in Leander. He was awesome ! came at the time he said he would...walked me through what he was looking for for and common fault areas. He discovered a previous fault left by another tech and repaired the process under warranty. So awesome and I learned a few things in the process too. Highly recommend Jesse and Stan's Heating overallthank you

Borislav Orozov

9 months ago

Technician Robert Doyal showed up on time and replaced our broken kitchen sink disposal within an hour. Very knowledgeable, handy and resourceful in tackling a couple complications along the way. We'll gladly use Stan's in the future.

Cici H

10 months ago

Just had a great experience with Stan’s Heating and Cooling! Andrew came out and fixed our A/C quickly and efficiently and didn’t charge an arm and a leg. We will definitely be using them again in the future!

Jason Peters

10 months ago

I called Stan’s that morning after calling other companies that were trying to schedule me two weeks out. My AC condenser had stopped running and it was 104 degrees that day with the interior of my house reaching 92. Stan’s scheduled me for a 3-7pm window that day, called at 2:45pm and showed up at 3pm. They fixed the problem quickly and explained the whole process. They’re now my go to for anything mechincal and plumbing.

Jesse Ontiveros

10 months ago

Abraham came out and did the repairs in no time. He was fun to talk to as well. It’s unfortunate that such a great guy is a Chicago fan(one final dig ?) but his service and quickness was awesome. He knew what it was in 2 minutes. Thank you!!!

Donna Gross

5 months ago

Mr. Ramos was on-time, thorough and professional.He was able to fix the initial problem and identified another problem that may be under warranty with a part to be ordered.

Kenneth Gervais

a year ago

AC unit was blowing hot air and the fan on the unit was really noisy. Called Stan's to come by and looking at the unit. Jeremy came by and looked at the unit; found out the capacitor and fan motor were shot. Was able to replace the capacitor on the spot however, had to order the fan motor. Was able to replace the fan motor the next day. Ac Unit is running very well. Jeremy was very knowledgeable and professional. I'll continue hiring Stan's.

Mike Joseph

4 weeks ago

Kaleb did an excellent job and made sure I was informed of all details regarding the installation of the garbage disposal. The service was excellent but a little pricey.

Yvonne Hansen

9 months ago

Stan's service specialist (I regret not recalling his name) arrived on time, having sent email stating his anticipated time of arrival, proceeded to check the indoor system and thermostat, then went outside and checked the external mechanical and electronic systems. He stated the problem and adjusted the electronic system telling us what to do if the problem returns. He was efficient during the visit.

Darlene T

a year ago

Abraham came to check out my AC water leak. I found the problem late Sunday night and the earliest I could get service from my contracted company was late Thursday evening. I called Stan’s and was able to get service much sooner. I appreciate the response time so much! No one wants water leaking from their AC unit!! But Abraham came and fixed the problem. He was very friendly and knowledgeable.

Austin Ed

9 months ago

Minor repair that turned bad. Toilet was filling slowly so I decided to replace everything from the pipe to the tank. Found the valve seal had fractured partially blocking the fill line. Removing the old valve required sawing off the old nut and pressure seal. New valve wouldn’t seal properly, so I called Stan’s. They did a rush service because the main water line was off. Arrived within in one hour! Colin, our Tech, ended up having to trim the copper pipe to get a decent fit for the valve. Took him several hours, so I was glad I bailed on the job instead of trying another trip to Home Depot. New valve is installed and toilet is filling normally. We’ll with the cost of the repair given how long my DIY project required to fix by a professional.Thx for the expedited service and Colin’s persistence in getting this repair done.

Gert Schriner

11 months ago

Jesse was thorough and explained his findings, and recommended what a possible next step might be. Stan's has been my go to place for A/C and Heating for many years. I can always count on them.Today Robert came to do my annual inspection. He was thorough and gave me an update about my AC unit. He went about his business and seemed knowledgeable about my unit. Thank you.

Heidi Armstrong

a month ago

Jackson did a great job, more thorough than I’ve ever experienced.

Zoltan Csizmadia

7 months ago

Robert and Chris came to my house for installing a new propane line from the house to the tank. They arrived the same afternoon I made the call. They were very professional and explained the process perfectly!

Robin Henry

a year ago

Jesse was on time, friendly, and helpful. He checked all of our HVAC issues and took care of everything professionally and with a smile. He identified what needed to be done and provided the documentation we needed for our inspection. Stan's is great and Jesse was fantastic!

Muscled Magpie

a year ago

Last week we woke up to the smell of burning rubber and it really scared us, I unplugged everything in my house and it continued so I googled it and it said the heater was likely having an issue, I turned it off and the smell dissipated immediately, we called a few places, but Stans was the only place able to come out in a timely manner, diagnosed the problem (burnt wires and a sequencer issue) and was able to get the new part in to fix it the next day. For about 400$(including the diagnostic fee) we were able to get back up and running quickly and safely, with no electrical issues to worry us going forward. Super glad we used Stans, and Jesse was a great technician both days. 10/10 will use them for all future issues.

Karin Campbell

2 months ago

Very professional, efficient, knowledgeable, polite and friendly crew. Will continue using Stan's for sure.

Pamela Murray

7 months ago

Kenya Simms was the plumbing tech who replaced my long-dripping faucet. She was the best! On time, friendly, professional, and went out of her way to do a top notch job!

Sherry Puentes

a year ago

From our quote to the installation, Stan's was reliable. Our home was built in 1959 and all the original ductwork needed to go. Sadly, we also had very little access to the ductwork with a low ranch style roof, which made the job challenging and a bit tricky. The day of the job arrived and everything went well. It's been a year since we had our brand new system installed with duct work and we have been pleased with the professionalism, quality and craftsmanship from Stan's employees. We just had a visit with Brandon Brown to ensure our system was running smoothly (performance check). He gave us tips on how to maintain our system and was very helpful. We are pleased with the work and in the future if we need work on our system we will call Stan's.

Rebecca McGinnis

5 months ago

This plumber was extraordinary!!! I Will absolutely use this business again!! Thank you as we were out of water for 5 days

Allison Hartzell

10 months ago

Stan's responded very quickly. Had a wonderful tech, Chris McGrath, out within hours. Chris was so nice and professional AND best part! he had the AC up and running fast. Great job Chris!!

Christy Morley

a month ago

Very good experience and would definitely call again if needed.

Ken Erdley

a year ago

The service from technician Price Taggart was incredible. One of our outside AC condensers stopped running at 7pm at night when it was 95 degrees outside. I called Stan's after hours service, and within 1 hour Price called me on the phone, and a short while later he arrived at my house. Before I could even turn on the outside light and turn on the AC thermostat, he had removed the housing plate from the condenser. Within a couple minutes (in the dark) he diagnosed the issue as a bad capacitor. He literally ran to his truck to get a replacement, and within a few minutes later he had replaced the capacitor and tested the fan motor amperage to confirm it was working. Bingo, fixed. He even checked my 2nd unit to ensure the capacitor was working properly, and it was. Price was also extremely professional, polite and communicative throughout the whole process. Thanks Price for turning what could have been a horrific evening into a positive one.

Carolyn Strand

11 months ago

I was very impressed with Stan's and especially their technician, Price. Price was on time, courteous, knowledgeable and worked diligently to solve my issue. The staff at Stan's was efficient and I was able to get an appointment very quickly. Thanks, Stan's.

Fred Spence

11 months ago

This business installed a replacement AC on the hottest day of the year a couple of years ago when they were known as Texas AC. Texas AC must have merged or was bought out by Stan's.I've needed Stan's a couple of times since the the installation for maintenance. They're very easy to work with and the last visit Chris Hull was super fast and talented. I trust this company.

Christine Torrez

2 months ago

Javier quoted a price to fix my clogged tub drain and apart for the shower temp control that I couldn’t afford. $900. Is just outrageous!!! I’m sorry,but I’m retired and on a fixed income and this is too much to pay for . I’m sorry I wanted your time.

Marigold Austin

5 months ago

I had my HVAC system replaced. They were responsive and accommodating. I appreciated their going the extra mile in their service.

Brittany Roes

10 months ago

First time using Stan's. I have been having problems with my A/C for months now. Jesse was super polite and professional. He was able to diagnose the problem within a few minutes. He offered his advice and temporarily fixed the problem. I highly recommend Stan's!

Meghan Morgan

a year ago

Jesse (and Stan’s) was phenomenal. Truly exceptional. We had another quote from another big company that suggested replacing the capacitor on our 4 year old unit or replacing the unit entirely with something bigger. We wanted a second opinion. He was able to come same day and he was thorough, respectful and helpful in his explanations. He identified the dampers as our primary problem (confirming my husband’s suspicion) and expected parts and labor to be completed within a week. Thank you Jesse!

Shawn Wright

a year ago

Our AC went out last night and i called Stan's the next morning and Jordan was able to get a tech out to my house the same day. Jesse was super knowledgable and provided very quick service. He explained everything clearly and my house was cooling back down in no time.

jim seals

11 months ago

I'm a customer of Stan's preventative maintenance service which includes 2 services each year. Each involves a complete check of the equipment. Stans has replaced the system once in the around 22 years since we purchased our house. We have found their technicians to be superior always.Recently Robeert Alford did the spring check up & we are very happy with his work and expertise.

Brooke Dennis

a year ago

We’ve been a customer of stans for five years now installing a brand new system. We have had 5 previous call outs regarding the newly installed ac. Recently we were experiencing a loud compressor noise coming from the unit. Abraham came out to inspect the problem. Ended up replacing the fan for 500 dollars… come to find out that was not the problem at all. Chris returned two days later and was able to replicate the noise we had been hearing. He cleaned the flow switch and it only took five minutes. In turns out stans heating in air is charging me 295 dollars for a callout that took five mins. I’m not happy with this experience and was only told that this is simply the price that I would be charged and there was no hourly charge. Disappointed doesn’t fit the discription I would personally not recommend using stans unless you want the run around and ridiculous charges they charged for THEIR misdiagnoses

Garrett Garfield

11 months ago

The weekend team, both Chris's, were fantastic! They were able to diagnose the problem and fix it within 20 minutes with an accurate price estimate which ended up being very affordable and reasonable - $391 to come and replace the broken capacitor for our AC on a holiday weekend no less! The only reason why this isn't a 5-star review is that the communication at the company needs to improved. When you call the main phone line, it goes to a number that is only the answering team who has no ability to directly call the technician. So when Chris was given the wrong address (even though I called in 4 times during the day to get an ETA and had to confirm my address every time) he still wasn't provided with the correct address and I couldn't communicate with him directly to tell him I was further down the street. That was the only aspect that was frustrating and is easily fixed. Other than that, it was a relief to have the job quickly and effectively with incredible service!

Tom Neslage

4 months ago

Andrew is very competent, honest and a pleasure to deal with. He's been our guy for the last few years, and we have great confidence in him. He's the best and why we continue with Stan's.

Vanessa Noel

a year ago

Technician was very polite, friendly and did a great job with flushing my water heater. He made sure to wear a mask and protect his shoes when entering my home. Very competitive price as well. Highly recommended!

Cassie Perry

11 months ago

Stan's has been great to work with for AC and Plumbing. For plumbing Andres has come out several times and is always a pleasure to work with. We will be using him to correct work done by another plumber. Appreciate his honesty and politeness.

Phil Z

10 months ago

Don't bother with them. Didn't do a complete check after paying $377 for a new connection hub. Day and a half later ac was hot again. Admitted they didn't check my freon. $228 to fill with freon but found a leak. They said it could get me through possibly the rest of summer.1 day later house was hot again, Said 5 to 10k for a new AC after 3200 quote to fix leak and coil. Already $600 in the hole for nothing. I'll take my business somewhere else , no thanks.

Lawrence Gill

a year ago

Excellent responsiveness and service! Reached out to Stan's the day after Thanksgiving and they replied quickly and were able to set up an appointment for me within two hours of calling. The service tech Joshua was skilled and quickly solved the issue and also conducted a basic tuneup to ensure the system was running efficiently.Would highly recommend Stan's for your AC and heating systems!

Linda Burke

a year ago

Abraham called to ask if he could come earlier than scheduled which suited me just fine. Upon arrival he introduced himself and the trainee (I'm sorry but I can't remember his name). Both were wearing masks. They were very professional and friendly. Abraham explained what he was doing while doing it. He explained to me about a part I needed, he checked that I had installed the filter correctly (I wasn't sure), and answered several other questions. Hopefully, the person(s) who come tomorrow to check my hot water heater will be every bit as nice, professional and helpful. I will definitely use Stan's HA&P again and I will recommend them to neighbors.

Paul Chenoweth

10 months ago

We have been using Stan's for HVAC inspections for a couple years, and this was our first repair. Luis was very professional and showed me the damaged part. He repaired quickly and left us confident the problem was fixed. Thank you Luis and Stan's.

Jim Howard (JimNtexas)

10 months ago

Our technician did a super professional job and even got here early! He was very friendly.I’m not sure I can continue to afford Stan’s given the high price of the parts and service calls, but that’s not the technicians fault.

Lonnie Hollingsworth

a year ago

Carrier A/C was broken. What should have taken 2 days from date of service call took 9 days due to lack of training for first technician and lack of responsiveness from the parts department. I was connected to a dispatch manager once when I called with concerns, but two other calls to service manage to complain about service were never returned. The system was finally fixed by the second technician, who knew what he was doing. I'm not entirely sure I didn't pay about $1400 for parts I didn't need, as the second guy checked my drain when the $1200 system board was not talking to the system. When he cleared that, everything started booting up. I was so tired of being hot that I just paid, but will never use this company again.

M Fowler

a year ago

Chris did an exemplary job for our heat pump repair. He saved me a lot of money with his skill, honesty, and timely communication.
Especially, I so appreciate his quick rescheduling when I was told he’d be coming earlier than expected.

Sandra Webster

a year ago

Jesse Crawford was the service technician who checked out our HVAC that was not cooling properly. He is extremely knowledgeable and helpful. He got the unit blowing cold air again but due to it being !3 years old, we have decided to replace it. Jesse was very helpful in contacting Stan’s office to have a meeting with Project Manager set up to begin replacing old heat pump. Great service!

Len Brown

10 months ago

I needed a plumber to hook up a new sink that was installed by a contractor. Dominic Thompson was an excellent plumber who did the job professionally in a short time. He was courteous and friendly and really knew what he was doing. I highly recommend Stan's and their plumber, Dominic Thompson.

Laura Zotter

a week ago

Excellent, prompt issue diagnosis and turnaround for parts ordering and replacement.

Dwight Bailey

9 months ago

Mr. Steve Garcia was a subject matter expert and educated me on all of my questions. He share useful items that I could consider without being pushy. He was professional and receive an immediate referral from me. I will ask for him again when I need Stan’s services in the future. Thanks you!

Jim Austin

9 months ago

The Stan’s technician, Andrew, quickly diagnosed and repaired the problem and offered some excellent tips for keeping my HVAC in tip-top shape. He did an excellent job! Thank you Andrew and thank you Stan’s! What a great company.

GabrielDiaz Diaz

3 months ago

The a/c installation team were very professional, knowledgeable in answering questions, patient with explanations, and very cordial. I would recommend.

Mallory Kathleen Keeks

a year ago

We had an excellent experience today with Stan's. Our technician, Jeffrey was punctual, professional, and quick! We had a hunch that we had a clog in the AC condensate drain line, but had never dealt with it before (new homeowners) and could not locate the outside drain line, so we decided to get it serviced professionally. We called this morning around 8am to see if there was availability, and Jeffrey was at our house by 11:30am. He quickly removed the clog, and dug up & exposed our outdoor drain line (which was buried) to show us how to maintain it moving forward. Great service all the way through. Will definitely continue to use Stan's services in the future.

Marc Daniels

8 months ago

I shopped for the replacement of my HVAC system. Receive four proposals. Stands heating and air conditioning with by far the most professional and competitively priced with high quality equipment. They were on time and replace the entire system. System is working great!

Carl Wilson

2 months ago

Stan’s has always taken good care of us. Alex came today for our Spring Gold Club Service. Very professional and friendly. He located a problem that would likely cause an outage soon, and fixed it on the spot!

Marlene R

10 months ago

Jessie was awesome. He got here incredibly quick, diagnosed the problem, and made the fix in record time. I am SO HAPPY to have my AC repaired so quickly on what is supposed to be the hottest day of the year. Please give Jessie a raise!

Robert Blodgett

9 months ago

Stan's has been are go-to HVAC maintenance and repair company since its founding. They consistently provide reliable and professional service. Today was technician Chris' second visit this year and he was most helpful to us in weighing the pros and cons of doing a full-system, leak detection test versus replacing the indoor and outdoor unit. In the end we decided to replace our Carrier A/C unit, which we bought from Stans a little over 10 years ago. From Chris there was no hard sell, just an honest discussion based on his many years of HVAC experience. Stans has always tried to save us money, including several no-charge repeat visits to diagnose problems. It is a pleasure to do business with a professional company that you can rely on.

J D

11 months ago

Having an A/C stop working in the summer heat is rough. Tech showed up on time with call ahead. Found in minutes a minor wire damage as the culprit. Took the time to validate all other components functioning across the A/C system. Charged no more than the base visit fee. This is the type of honest and high quality repair that will keep me as a customer. Great job!

Ruth Swart

11 months ago

Michael came on a Sunday night when we'd come in from a trip to find our AC not working. He found that the line needed cleaning, explained the situation and fixed it. He's very nice and professional, and we were very grateful.

Adam Epperson

10 months ago

He was friendly, helpful and did a great job. I also appreciated our rep offered to wear a mask since we are still in Covid days, we said yes and he did so without hesitation. He also stuck around to answer additional questions, my fiancé used these guys before and they lived up to her high praise.

Sean Williams

2 months ago

Prompt, courteous, efficient, clean ... and fast! Full system replacement, cleaned up and out in about five hours.

rochelle brown

2 months ago

Rick was awesome! Got the job done and very professional! Thank you Rick! You deserve to be rewarded!!!

Janet Lorenz floyd

a year ago

Stan's is a great.company would highly recommend they are always on time or a little early. Every one is so nice and a pleasure to work with. They installed a new heating and air conditioning system in 2021. Very pleased.

Denise Shook

11 months ago

The customer service rep Carolyn was awesome! I got a same day appointment, Josh arrived and was polite, knowledge and had my AC working in know time! Stan’s is the best!

Michael King

11 months ago

After a brief power outage, our A/C thermostat failed to reset. Although we were scheduled for several hours later, Chris McGrath stopped by early, said he was in the neighborhood, and solved the problem in a few minutes (recommending a new thermostat). He persisted in reaching us despite being unable to connect by phone -- just came and knocked, and luckily I was at home. He saved us from a miserable day by being proactive and thoughtful. I recommend Stan's unreservedly, and many thanks to Mr. McGrath.

Daniel Nelson

10 months ago

Our central air stopped cooling over the weekend.I called all around town and struggled to get someone willing to come out.Stan’s was able to come out the next morning and send their HVAC technician, Marshall.Marshall diagnosed our system and found a few issues that combined to give us the problems and fixed them all. I really can’t say enough, Marshall was professional, courteous and honest.I couldn’t ask for more.Thank you!

Megan BG

11 months ago

We had a great experience with our technician Bobby. He cleared out our hall bathroom drains and explained the process every step of the way. He also gave me tons of advice on how to prevent further problems and ways to fix future issues myself. It was a great experience all around.

Rebecca Sauceda

9 months ago

This is a terrible company! They have poor customer service and they charged me $775 for job they didn't do. I called for a refund so that I could fix the AC and now we are at a week after and still no refund! I called and asked for the manager and was told to wait or they could give me a call back. This was Monday and now it's Friday and no call back. I called today which is Friday because they said the refund would be in my account today and nothing. I called again and asked for a manager and they said they would call me back and I said no, I would wait for a manager to answer the call but was then sent to a voicemail. Now they say refund won't be in my account till Monday or Tuesday. I had to stay with my sister so that we wouldn't have to be in the heat and had to ask a family member for a loan to be able to get someone to fix the AC. Don't call this company!

Jo Bryan

10 months ago

Arrived on the dot. Got right to it. Before he left checked all plumbing fixtures. Very thorough.Another visit installed new HVAC system and were on time, efficient, explained the new operations, etc. Plumber at another visit did replacement of toilet, and replaced a broken part in a pedestal sink. Great job. Very conscientious. I’ll never call anyone but Stan’s for plumbing or HVAC.

Amanda Rose

7 months ago

Jose was here to clean out my water heater and take a look at a leak I was having. He was very knowledgeable! I will definitely be calling on them again!

Tony Vargas

8 months ago

I called them and they came same day. Everyone else couldn’t see me until the next day. Once Nicholaus quickly spotted the problem he fixed it in under half an hour. Great service!

Wilson Wilson

a year ago

Kenyatte did a great job. He checked all of my A/C units to see if they are running properly. He was efficient and answered all my questions. We would definitely use Stan's Heating, Air & Plumbing again.

Paige DeShong

11 months ago

Andrew came out on an emergency call Sunday morning and replaced my compressor which was on warranty. I called a bunch of companies this a.m. and Stan’s was the first to return my call and they arrived an hour later. Excellent service!!

James curtis

5 months ago

Very professional. Showed up on time. Work was completed quickly. Showed me everything about the new system. Absolutely recommend

Katrina Sherman

a year ago

We had a great experience with Stan's and will absolutely use them again! It's peak winter right now and our heater was acting wonky. It would try to come on and then turn off again almost immediately. It was enough to keep us from freezing but not warming as it should and we were afraid of losing heat altogether which would be dangerous with 3 small kids.We called Stan's on a Saturday morning and Price came within a 2 hours. He found the problem immediately (mud wasps had clogged our carbon monoxide out pipe!), fixed it quickly, and charged us a very fair low price. He was honest and easy to work with, and also very knowledgeable. We'll be sure to use them again any time we need HVAC or plumbing assistance. Can't recommend enough, had such a good experience.

Paul Isaac

10 months ago

Same day service. My technician Chris was great. he quickly found the problem (blown capacitor) explained it, checked my fuses, replaced it and i was back online. The bigger alphabet company said they couldn't have anyone out for a week.

Ashley Phillips

a year ago

We called Stan's after hours because our AC was blowing hot air. 7:30 the next morning we received a call back and by the end of the day, our AC was working again. The tech was great, respectful, hard working and honest about what needed to be done now, what could wait and what was most likely coming down the road (repairs wise). We have an OLD AC

YK Chang

11 months ago

Went 10 days without AC waiting for them to get a part. Communication throughout the process was very poor. They cannot tell you when the part will arrive, even when it's shipped they won't tell you the tracking number. Was never offered the option of expedite shipping. But once they received the part the service was excellent. Folks working the phones with customers need significantly better customer service training.

Christy Marks

a year ago

I called Stan's emergency number for a furnace gas valve and igniter problem. Someone answered, took my information, and within an hour I spoke with a service technician. Stan's service technician was able to meet me within a couple of hours to inspect my furnace. I thought this is awesome but the technician did not have many parts in his service van and said he had to wait until the next business day to see if a gas valve was available. I was surprised since this was an emergency call and typically a trip back to the shop or supplier run would have been made. Therefore, I am still without heat and waiting to see if a gas valve is available. The customer service upfront was awesome, the service technician was polite and professional, but the verdict is pending if they follow through. I understand weekends can be difficult but this is first for me when a service technician visits, I pay $95 for a service call, and without a definitive plan when my furnace will be repaired.

Graham S

a week ago

Great service, great tech. Seemed a little expensive but maybe not.

Karen [email protected]

a year ago

Abraham the tech was very nice and checked everything he could to get the heater working.The problem is that when I called in to get service I called in and told the young lady that the problem was with the thermostat (wifi) and it would not reset only had blank screen. The only thing the tech had on his notes was that I had no heat. Totally unacceptable - she knew what kind of thermostat we had and that it was not working - just had blank screen. Tech should have come out with the thermostat if it was in stock and replaced it. It will now be Monday before they know if they have the thermostat in supplies or if will have to be ordered and it is very cold (below freezing).I had been with Stan's before and left them and went with another company when the air conditioning unit went out and replace air & heat. Had great service for over a year and then they sold out to Stan's. I have not seen an upgrade in their ability to service their customers since returning.

L Chavez

a year ago

I had smelled gas that was very strong after the heater had stopped. The smell continued for some time (a few days). Then I started to get headaches for no reason, and the gas smell remained. So I switched to the Air Conditioner and opened the doors to the house to air out the house. Then the smell went away.This was done late at night around midnight. Then in the morning the gas smell was still there. So I called Stan A/C to have someone come out and check it.Jesse Crawford arrived and was informed of the problem. He checked the heater in the attic and checked around the house outside and inside for readings of carbon dioxide. He only got a reading of three outside and less than that inside the house. The heater was turned on and later after it stopped another reading was taken and reading kept coming down. Then he went upstairs again and checked all of the pipes and the heater for any leaks again and found zero emissions of gas.I was happy to learn that the heater was not the problem in the house. However, he did recommend that if gas was detected again, to call Stan A/C for a plumber to do a pressure test on the gas lines. I am satisfied and the immediate attention that was given to my problem and would highly recommend the company to others. I have been using Stan A/C since I bought the home back in 2010. I figured that Stan A/C put all of the heater, A/C etc in the home they would be the right company to maintain the systems here. Thanks again.

Tina Lloyd

a year ago

Had a great experience with my tech Dylan! He seemed very knowledgeable with my toilet issue and got it fixed in no time. Stan's was able to send Dylan out the same day too!! Excellent job!!

Michael Fox

11 months ago

On the hottest day of the year so far, one of our units shut down. Michael Waters, the technician from Stan's was here on time, very polite and diagnosed the problem and got us up and running for the time being, and put in the order for a more permanent fix. Very satisfied with his courtesy and professionalism.

Dan Dorrance

11 months ago

Was even 30 minutes early and gave us a courtesy call.
Found the issue in a minute based on experience.
Bad capacitor. Described maintenance plan but no sales pressure at all. System now over 5 years old so think it is a good plan to have.

Karen Bissett

a year ago

I have been a customer for many years-back in the original Strand Brothers and they did a whole house weatherization. Never have I been treated so rudely as I was this past weekend by service tech Marshall. He was extremely condescending and insisted that a switch cannot turn itself off and that I had to have done this myself. This is not true! I don't feel the problem was solved-something caused that switch to trip. So, I'm out $90 for him to turn the switch on and call it done. His attitude will make me think twice before calling Stan's again.

robin stark

11 months ago

The technician was very pleasant, arrived on time and fixed the slow drain very quickly with some tips on how to prevent in the future. I have used Stan's for many years for A/C maintenance and repairs but not for plumbing and I am very hqppy with the service.

Patty Moynahan

10 months ago

A/C went out last night. We called Stan's at 8 this morning (a Sunday) & problem was solved by 11 a.m. Alex was very professional and polite. We'll continue to stand by Stan's for our HVAC service!

Zachary Thomas

11 months ago

Upon calling, I was met with an incredibly friendly rep at Stans. She was happy to assist with my request. She told me her first availability was in the afternoon and I told her that we could not wait as our house was already at 90 degrees from the AC going out. She made a call to dispatch and had them prioritize coming to our house first thing. I made sure to mention that we have a home warranty company that everything would need to be handled through and she said it was not an issue, just to let the technician know what I needed to send in. The technician arrived around 10:00 am and within 20 minutes of diagnostic was able to get the AC working again. I asked him what the issue was and he said he had to manually start the fan blade and once it was started, it began cooling the house. The technician told me they do not work with home warranty companies and I would be reponsible to handling the service fee directly with the home warranty company. Well here we are an hour later and the AC is not working again due to the same issue. I am not out almost $100 for a bandaid solution that worked for about an hour and with a company that will not work with my home warranty. I wish the rep would have advised me of this when I first made the phone call and the technician had not made a bandaid solution that only lasted an hour but instead would have made an accurate diagnostic of what the real issue was. Looks like I will be having a technician from a DIFFERENT company come back out to diagnose the problem. The only reason I gave 2 stars instead of 1 was because everyone was very friendly and eager to assist.

Merle Bickford

a week ago

Caleb was fast and very professional. Thanks Stan's!!

Kathy Jones

9 months ago

Collin was super easy to work with and up front about what the job would entail. No beating around the bush and no hidden fees and costs. Will deff be continuing my repair with Stan’s!

Larry Peters

10 months ago

Stan's Htg. came out within an hour when I called... Chris Hull was the technician and couldn't be happier with the whole process.. Chris had my A/C working in 30 min... his professionalism , knowledge and customer service I really appreciated .... will definitely use Stan's Htg. again and Chris Hull as well ... for any future problems..

Edgar Cantu

11 months ago

I received horrible service today from the technician, Michael, from Stan's Heating. The technician ran one test then pointed out I had an issue and issued a cost for the fix. He then advised that I had a leak and there would be an additional cost to find it and then a cost for fixing it. He provided no recommendation and asked what I wanted to do. I thanked him for his time and paid the cost for the visit, then hired another company for a second opinion. This other company went over the top and found the actual issue to the problem in my attic next to the system where the Stan’s technician did not check. I would not use or recommend Stan's Heating. Thanks.

Andrew

a year ago

I had to update my review after Stan's fixed our A/C and went the extra mile to make it right. I had experienced some communication issues with some of the staff receiving phone calls at first. There were parts order delays and we got quite frustrated with a lack of clarity on what the issue was.What impressed me is that Stan's continued to send people out free of charge to fix what was actually a very complicated and odd A/C issue. They even refunded the cost of a part that was installed that did not fully fix our issue.As a small business owner, I understand that the core management of the business can't have their hands on every aspect all the time. Someone bad experiences happen. You want the business that will do everything in their power to make it right and protect their reputation.

Matt Hayden

9 months ago

This company was a SCAM. I'm new to home ownership and a/c systems. Right out the gate they tell me the condenser is dirty and they need to clean it for $300. In my mind I was thinking, solvents and meticulous cleaning of panels and motors. NO, HA! $300 to hose down the condenser for 5 minutes!!!! SCAM #1.In the end, I spent about $850 with them. $100 service call. $300 for the 5 minute hose down. $550 in refrigerant... which was barely more than 2lbs btw. Later I found out their refrigerant price is about 4x what I was able to get elsewhere.Guess how long $850 lasted me? 4 DAYS! Guess what else I found out... doing a visual leak check would've taken them 5 minutes to do... and would've lead me to NOT buy $550 of coolant. They know this... they just wanted to upsell me on coolant. And also on a $300 leak inspection fee.So I call the office to complain about the ineffective work they performed. I challenged the $300 hose down, where the office said, yeah, but they had the knowledge to know that you needed to hose it down. Talk about laugh out loud. Maybe that $100 service call fee is enough to cover that knowledge? Also, maybe they should have the knowledge not to recommend coolant when there's a high probability it'll leak out right away. Where's the knowledge there? Ha.I was new to the world of A/C repair. And this company took advantage of me. Why do I know this? After this horrid experience I did my research. And I also interviewed 5 companies to see how they would handle the same situation. Guess what, I found 2 honest companies and 3 dishonest ones. There is a correct way to do this. If you suspect a leak, you need to do a leak inspection. You do not do this pump and run of coolant. It's criminal to charge customers $850 for a solution that lasted 4 days.As a company, you should be embarrassed. I have no idea how they have 4.8 stars... but my mind goes to bots.

Vijay Anandwala

8 months ago

We had a problem with the water pressure in 2 bathroom sinks faucets. The problem was not solve and actually get worse. We were getting water from the faucet at slow rate but after he open up the faucet it got worse and now water is dripping instead of flowing at slow rate.

John R Clarke

9 months ago

Alex Carillo was great! He was on time, identified the problem immediately, and answered all our questions. Although I reported the problem at noon on Saturday, there were no technicians available until the 4--8 pm slot, and by that time there was no way of getting the part needed--a new fan motor. The problem is that your warehouse does not have parts for Lennox systems. I take it that since you installed this system (and two others for my rent properties) you've changed to Carrier. Too bad. We are going to be very uncomfortable for several days until you get that fan motor for us!

Aaron Hamer

3 weeks ago

Easy to schedule. Great communication. Quick repair. Fair pricing. Great service.

Ron Friedman

3 months ago

Nick was on time within the time frame. He was very courteous and knowledgeable. He checked out my AC for the summer and did a thorough job. I would like to use him again for the winter tune up.

Anthony

11 months ago

Michael W. from Stan's came out on a Sunday when our A/C went out and was able to quickly diagnose and resolve the issue (coolant leak). He was friendly, didn't try to upsell us and was really great to work with. Can definitely recommend Stan's for A/C repairs.

Dannie Thompson

9 months ago

Ira from Stan’s was on time, polite, and efficient. He provided me the cost prior to starting the job. He was very through and provided me with details of his inspection of the water pressure. Stan’s does a good job.

Sallie Ingle

a year ago

Their Senior Technician Andrew made a huge difference for us in our home office building. The temperature consistently stays down now where it has been set on the remote.We were feeling quite hopeless after another tech had not been successful, but Andrew, your persistence and thoroughness show a commitment to excellence which is all too rare these days.You have made a Texas summer in my office a pleasant and feasible proposition!

Craig Smith

11 months ago

Cristobal Palacios performed his inspection and cleaning of my air conditioning system carefully and explained well what he did and answered my questions well. He was both polite and efficient. I would recommend him highly! Robert Doyle (“Bobby”) carefully inspected the gas water heater for leaks and carefully answered other potential plumbing issues with thoughts on when and what alternatives might be best. He was prompt, courteous, and professional!

Joel Rasmussen

6 months ago

We've used Stan's for years. Excellent service, great techs, and honest pricing. Strongly recommend.

Luisa Romero

a year ago

This company is great! Appointments can be made chatting with someone online or by phone; once the time is settled they will confirm the visit with a text and email. Cristobal, the technician was very profesional, very well mannered and showed up on time. He was very neat and the whole cleaning and maintenance process was clean and far away from messy as other company described. They will call you 30 mins before their arrival time in order to be prepared. Therefore, I will continue calling their services not just for my AC's units but also for plumbing issues or services.

Kayla Buntin

5 months ago

Any time we need help with our A/C we always call these guys. Jesse was very helpful and gave suggestions. We’ll be using them again.

Ed Dolph

11 months ago

Jeremy showed up early for the appointment, which was great. He quickly diagnosed and repaired our heat pump with a new capacitor and checked the refrigerant charge. Friendly and competent service.

Denise Becker

a year ago

I discovered Stan's Heating and Plumbing a couple years ago when our heat stopped working. They got someone out quickly and got us back and up running in no time, and even helped us avoid a more costly repair. Since then, I signed up for the maintenance package and the technician, Daniel, is prompt, friendly and professional. He identified a couple items in our AC to keep an eye on, made a necessary repair, and was very helpful. The technicians are also honest, steering us away from unneeded repairs. I highly recommend!!!!

Jana Palmer

10 months ago

Alex notified me when he was on his way, in addition to a phone call I received from the dispatcher. This was very helpful, since I was trying to decide whether to leave to run errands. Alex was professional, prompt, and explained what he was doing and what he found. He checked the system, found a minor issue, explained the problem, quoted the price for fixing it, and then asked if I wanted to get it repaired. The problem was taken care of, and the entire encounter was polite, professional, and efficient.

Paige Dangerfield

10 months ago

Can’t say enough positives about Stan’s! We were using another vendor through American Homesheild and it took 4 days to even get a quote of our AC not working and they wouldn’t answer their phones. We took the cash out option and called Stan’s instead and they were responsive and fast and fixed the problem quickly!!

Paul Beutel

11 months ago

When my 15-year-old water heater ceased to function, I instinctively knew it would need to be replaced. I contacted two reputable companies for proposals. I chose Stan's for the attention detail in their written proposal and because Dylan, who assessed the situation and prepared the proposal, would also be doing the work. And they could do it the next day. Dylan and his assistant went above and beyond on what proved to be a difficult installation (why builders ever thought putting water heaters in cramped attics was a good idea is a mystery), and he took the time at the end to review everything with me and re-assure me that if anything did not live up to my expectations, I should give him a call. Stan's has won a new fan.

Claudia Hill

10 months ago

We had a buckle in our wood floor and after researching what might be causing the issue, we realized we may have moisture coming through. We called Stan's and a plumber came out to check out the issue. They told us to contact Blackhill Restoration (BH) to do a moisture check. There was moisture and so BH removed the floor and left some fans to let it dry (even though no actual moisture was present). Stan's had a plumber do a diagnostics test and then said we needed to replace our cast iron pipes because there was a leak. After calling 2-3 times a week to obtain a standard plumbers diagnostics report for 6 weeks we have still yet to have the plumber that came out or the general manager respond to our request. Even the ladies who answer the phone are shocked every time my husband or I call when they realize the general Manager (Brian) and plumber (Josh Heath) have not responded and given us what we needed. Not to mention the first plumber they sent (Andres Flores) didn't take any notes on the first visit so they had to send Josh to do the exact diagnostic test on the second visit. After these two visits and approx. $1,600 later, we received 2 estimates for over $17,000 to fix the issue. We have many questions but the plumbers and management don't seem to have the time or compassion to discuss.

kevasman

10 months ago

Kenyatte from Stan's Heat and AC has been doing the maintenance on our heating and cooling for a while now. He's great: on time, very professional, and a very nice guy, too. Highly recommend!

Igor Miniailo

11 months ago

When Jesse only saw my A/C unit he immediately guessed the root cause of the problem. It happened in a fraction of a second! It was impressive. Also, he gave a lot of useful advice and in general, was very friendly and helpful. I enjoyed with whole experience a lot! Thanks

Carol McGuire

2 months ago

Brandon was perfect and we wouldn't use anyone but Stan's.

James Schutte

10 months ago

Michael W. was great. Arrived at the early end of the time range and immediately went to work to get our AC running in this 105 degree heat. He diagnosed and solved the problem quickly and then explained what was the problem. Very professional.

Rob Stephenson

10 months ago

We had Stan's install a new heat pump system in April 2021. Service call 1 - In July they had to come out and make an adjustment for high humidity levels in the house.Service call 2 - Early March the outside unit froze over when the outside temp was only 30F.Service call 3 - June 24, 2022 not cooling, low freon.Service call 4 - June 27, still not cooling. Tech did not have leak detection equipment.Service call 5 - June 29, tech found leak in evaporator coils inside unit.Because the unit is 2 months past the one year labor warranty they charged the service fee plus the detection fee $251.16. Stated that the coils would be warranted by the manufacturer but they would have to charge for the labor to install them. I disagreed with them and emailed and talked to the phone bank to let them know that they should cover the cost since this was a new unit. I never got a reply from them. Stan's finally called back today 7/6/22 to schedule my warranty coil replacement at no charge. I told them not to bother, I have already scheduled the coil replacement with another company. I will not be using Stan's for any service or products in the future.

Daniel Tarr

a year ago

Felt lucky to have Daniel from Stan’s service our house today. Being a new homeowner, I had a ton of questions about the HVAC unit. Upon a routine Tune-up he patiently answered all my questions and even showed me how the airflow systems work through the house. I know feel more knowledgeable about my own home and confident to call Stan’s back for any maintenance/modification requests in the future.

Kermit Graf

2 months ago

Javier did a great job repairing my bathtub drain, which was badly damaged from using Drano 20 years ago. What I thought was damaged beyond repair, he made it new again, better than new. I was amazed, thought it couldn't be done. Thanks, Javier!!!

Charles Maddox

9 months ago

Marshall, service tech, responded to solve cooling problem after they installed a new blower cage. Diagnosed problem quickly, added some refrigerant. He is very knowledgeable, explained the problem and gave us info on units should we need to replace this one.

James Gomez

10 months ago

Marshall was very through checking out our system. Provided honest feedback regarding the issue and didn't mind me asking a lot of questions. I'll be calling Stan's again if I have another problem.

Travis Lightfoot

4 months ago

Andrew has been with Stans for years. He is the BEST there is!!

GONZALO RIVERA

2 years ago

Can’t say enough good things about Stan’s and my experience with Steve Garcia. My work was pretty urgent and it was handled in the best, most timely way possible. Got an estimate right away and got started on the project before other companies even came in for an estimate. This speaks to their professionalism and care for customers. Steve was courteous and friendly, getting the work done the best way, on time and answering all my questions. Pricing was great and the work done in my shower is looking amazing, I would reach out to Stan’s again in a heartbeat. Thank you all and thank you Steve!

Clara Yeck

11 months ago

At the advice of the technician, he replaced the water heater. He explained it's features and the advantages over the old one. He was very pleasant and helpful. We would recommend him anytime.

Debbie Horvitz

10 months ago

Jesse did an excellent job, he showed up on time, quickly diagnosed the issue, and fixed the problem. Stan's was recommended to me by several people as being professional and honest, and I completely agree with that.

Tyrone Lewis

7 months ago

Kenyatte is a consummate professional who was respectful of my home and my time as I work from home. The experience encouraged me to renew my Gold Club HVAC package as I will continue my relationship with Stan’s.

Cliff Armstrong

4 months ago

Every interaction is excellent. Good communication, great technicians, fair pricing.

David Powell

11 months ago

The tech was professional and found the problem quickly. Declined the offered repair solution for them to cut out my drain line and install some other port that they have for being able to blow out the gunk from the line. Just did it myself and now the system is working again and I didn't spend but the diagnostic charge.

Pamela Wood

a year ago

I had an appointment with Andrew the same day I called. He was professional and on time. He was knowledgeable about my problem and how to solve it. I have used Stan's for any HVAC maintenance or issues that I have had in the past and intend to use them in the future.

Ryan Carlson

7 months ago

I had Stan's install a new HVAC system about two years ago and really liked their service and professionalism so when it came time for a new water heater, I only thought to contact Stan's to see if they could do the job for me. Last week, I got a great new hot water heater installed by Blake from Stan's and he was great to work with. Blake put his two decades of experience into getting me exactly what I needed for a water heater and doing the install according to my specifications.My neighbor, who is a lifelong Austinite, first told me about Stan's because it's the company he's long used for any work and I definitely want to pass along that tip because Stan's has likewise been excellent in my two experiences. It's hard to find a company with great workmanship, responsive customer service, fair pricing and integrity but that's how Stan's has proven to be with my interactions. Highly reccomended!!!Just as a follow up since I use Stan’s for all my HVAC and plumbing maintenance, I’m completely satisfied by the honest work they offer at a fair price. Whenever something is needed in my home that they can work on, I just call Stan’s and they come out and take care of it.

Marvina Dummer

5 months ago

Abraham was very helpful with my question's and did our maintenance winter check. On time and we appreciated that.

Mary McCabe

7 months ago

Brian arrived on time and quickly diagnosed that my air conditioning pipe had clogged with algae,which had caused the dripping I'd seen in the area behind my filter. He blew the clog out, cleaned up the water from the leaking and was on his way. I love Stan's!Two years later and Jesse just came today, 10/24/22, and performed the exact same service. He was equally professional, friendly and knowledgable and completed the service quickly. I will always call Stan's!

Laura Mahalingappa

a year ago

My AC unit wasn't working and I had received a diagnosis of a broken circuit board from another company, which would have been a pretty pricey fix. Michael from Stan's came out to give a second opinion and quickly found that a bad wire was to blame and fixed it at a much lower cost. Now the AC is working fine.

Lance McNeill

5 months ago

Got a leaky faucet replaced same day. The service tech was knowledgeable and did a quality repair job.

Dan Moore

10 months ago

Issues with keeping constant cooling just in the last few days even with all blinds/curtains closed. Checked complete cooling system and found no issues. When checking Nest thermostat, found incorrect setting which allowed temp to increase on its own. Adjusted setting and confirmed it resolved issue. Explained all system checks completely and thoroughly. Mr. Taggart was very friendly and very helpful - easy to talk to about the issues and listened with intent.

Dano Johnson

2 years ago

We had a great experience using Stan's. We'd been looking for a reliable, knowledgeable plumbing team to do annual inspections and general repairs. Stan's gave us plenty of notice for when the tech would arrive and Steve showed up on time. Steve was knowledgeable and enjoyed explaining things and showing me the reasons for his recommendations. The VP, Brian, even answered my follow up questions and walked me through pricing. It's a huge relief finding someone we can rely on. Hopefully they won't find anything wrong with the system next inspection but if they do I know we'll be in good hands.

Guillermo Franco

a year ago

Had all systems replaced at home. Stan’s expert proposed exactly what we needed and what we had asked for. Every appointment including install and follow up were done on time and as promised. Very complex install had minor issues that were promptly resolved. I wouldn’t call anyone else if I need HVAC help again.

Will Bate

4 months ago

Stan’s is consistently good to work with. Kenya was very helpful!

Don Kendrick

3 months ago

Andrew and Stan’’s team responded quickly and ordered the necessary parts to make repair

Pete Morris

10 months ago

Tech [Name Kept Private] came out on 5/13/2022, did an inadequate job, which we discussed by phone right after. He was off for the weekend but would email our complaint in, for follow up. It never came. Today, 2 months later, the same issue arose and was addressed by [Name Kept Private]. The issue was the same (a clogged condensate line that raised the float-pump shut off). We paid twice for at least some of the same costs. The phone line into Stan's is impossible. We paid both bills. We have other HVAC sources, so don't see that we will likely pay more bills in the future.

Catherine Wilson

a year ago

We only choose Stan's for our A/C, because they are honest, understanding, and thorough. One of the techs who has come is Kenyatte, and he's great and listened to all our concerns and answered our questions, but we haven't encountered any techs who weren't stellar in their service. That's why we call Stan's every time.

Mark Williams

5 months ago

Colin was the best service technician/advisor of any kind that we have ever had help us. Thank you!

MariaVictoria Ramos

a year ago

It was around 7pm and I opened my downstairs bathroom to find water leaking from the AC vent and from the ceiling. I called Texas AC Specialist which now part if Stan's. I received a call from Bryan within 10 min after calling their after hours line. Let me prefes by stating Bryan did his job well, it's the company pricing for this service that is of concern.Bryan gave me quote of $89 to come out and + additional cost for service/repair. I agreed. It was leaking due to clogged pipe which he cleaned out and that was it. It took no more than 10 min for him to get a shop vac clean out the pipe and he was done...and guess how much I paid...$295 - I paid 200 for 10 min of work...Mind you I had them come out last year to repair the mastic around the inside of the unit and that took about 30 min and I was only charged $165 - so I for 30 min of work I paid $75. This my reason the 3 stars. Over priced.

Conrad Cool

6 months ago

Matthew came last week and said it wasn't cold enough to check all the heating elements. He said he would come back at 8 am to check again. The following week they sent out Jordan who arrived after 9 am and said everything checked out. Service was unnecessary and costly.

Mary Alice Lantz

2 years ago

I switched to Stan's a couple of years ago after a friend recommended them to me & I'm so glad I did. I am so pleased with their service & especially with the technician, Chris McGrath. He found that the UV light was unplugged the 1st time he came out. The fact that he used to install new AC systems makes me feel assured he is on top of everything. Always polite & through, Chris spends the time to answer any questions I have. I feel I'm in good hands when he comes out for servicing!

Rana Sanders

4 months ago

This was a home with a broken pipe in front of the house caused by the freeze on Christmas Eve.
The two people who came were very swift in repairing the break; they were professional and friendly

Audrey Penrose

8 months ago

Robery installed a new toilet and fixed a leaking cleanout. He showed up on time and did an awesome job! Stan's has knoweledgable plumbers and are reasonably priced.

Joshua Weyand

a year ago

Had an issue at move-in with my HVAC system and they were immediately responsive and professional.They promptly followed-up, coordinated a time, and solved the issue. Both my my technicians as well as both Michelle and Amber were so very nice and wonderful. Even though I'm confident I won't have anymore issues with my MEP systems it's wonderful to know I got folks like the one's at Stan's to lean on when I do.

Dax Gonzalez

a year ago

They arrived on time, as promised, and addressed the issue quickly and professionally. The tech even noted that a less expensive fix would work before performing the job. Called on a Friday and had the tech come out on Monday for a non-emergency job.

Donna Dove

10 months ago

Dylan was great . He was excellent at explaining what he was doing and his conclusion. He took the time to show me areas that could be causing the problem. Service was prompt, quick and complete,very happy with service call.

Sherry Johnson

6 months ago

After Javiar explained optionsand considering the age of our water heater (9 years), we decided to replace it. Javiar went to work prompted ad finished quickly. We were pleased with the quality tidiness of his work

Marilyn Strickland

a year ago

The A/C would not cool when turned on in the afternoon of March 8th. The compressor was turning and fan running but no cold air coming from vents. After turning off the system and letting it sit for a while I would try again with the same result. I called for service and Jessie came out at 11:ooam the next morning. When he tried the unit it worked fine - much to my amazement. He spent some time checking and rechecking the entire system and found it to be running smoothly. We agreed that the problem the previous afternoon was just a fluke and had no reasoning. Service was much appreciated.

Jennifer Jones

a year ago

I called Stan's, my go-to for HVAC tuneups, and technician Michael responded at the later time the operator warned me about. That was fine. Michael did a thorough review of my AC, maybe changing the filter a little soon. My complaint sadly is that Michael reaked of cigar smoke. After he left, I sprayed room freshner in all the places he worked, and my house still smells strongly of tobacco 3 hrs later. So yea for service, but I will have to pass on Michael for future appts.

James McNamara

10 months ago

Stan's A/C service was right on the mark! Service Tech Mathew quickly analyzed the problem, efficiently replaced part and A/C was humming in no time. Same day, last minute service on a HOT Texas afternoon. Completely satisfied!

Margaret Crisp

5 months ago

Five stars! Quickly and economically repaired a Carrier heat pump that we’d been told needed new special order (expensive) parts. ?

Dave Stephens

8 months ago

Tech came out 8/25, said would reschedule for 8/30 when he had parts. He did not show or call. I called office and was told they would schedule him for 8/31 and call me to confirm that he had the part. No communication so I called on 9/1. Call desk put me on hold and never came back. I canceled my service call by voice mail.

Brent Chambers

a year ago

We had one of our A/Cs stop functioning yesterday. We have all of our family coming for Thanksgiving next week so this was a big deal for us. We called Stan's and they sent a technician (Chris) out the next day. Chris quickly diagnosed the issue and was able to replace both defective parts from his service van. The A/C is back up and running. Great Service!!

BK Krzywonski

a year ago

AC stopped working. 80 degrees inside at 9pm. By 11pm ac was repaired and cooling perfectly. Fair price. Excellent service. Could not ask for better service. Stans has earned my business for life.

Dennis Stalzer

a year ago

Jeremy called before arriving and was on time for the appointment to repair the HVAC system. He was very professional and efficiently completed the repair. Stan's Heating, Air & Plumbing has served us well for over ten years.

Jason Pernito

7 months ago

Alex C was very professional and answered my questions very patiently. He performed refrigerant recharge and was upfront with estimated cost and potential other diagnostics/troubleshooting needed if the problem recurrs in the future.

Dwayne Austin

a year ago

Our experience with Stan's was exceptional. Michael and Jagger did a same day installation of our new A/C System. Michael and Jagger were professional, courteous and knowledgeable about our project. To our surprise they asked us to inspect their work on completion and made minor changes making the project to our satisfaction. We would highly recommend Stan's to anyone needing a new A/C System.

Michael Putnam

11 months ago

The Service Tech, Kenyatte, who came by was courteous, professional, and thorough. He explained everything in detail and put me at ease with what he was doing and what he do. I will definitely continue the Gold Service agreement.
We are definitely satisfied.

Cathy Medina

a year ago

Technician was very professional. Liked that he wore coverings over his shoes to avoid dirtying my floors. He fixed our AC promptly, even coming earlier than we expected so that our company had cool air. We were grateful to have such good service on a Saturday.

James Nance

9 months ago

Matthew was on time, professional, friendly and highly competent. He found the problem quickly and promptly fixed it. Out was a pleasure to have him do the work. Thanks, Stan’s.

David L

a year ago

Jesse came out to our house at 7pm on a Friday night to fix my heat pump. He resolved the issue quickly. He was extremely nice and very knowledgeable. Even that late on a Friday night he stayed and answered all of our questions without hesitation. Thanks Jesse!

Fernie Jimenez

a year ago

Maintenance was easy to schedule, got an appointment right away for the next day. The technician called me 30 min before his arrival. Was right on time, he was very ffriendly, professional, and gave a good understandable answer to all my questions. Excellent service, would recommend to all.

Christina Henry

8 months ago

Price came right at 11am. Didn't have to set at home all day. Repair was done less then 30 mins. Most places wouldn't repair or come over without the home owner. They only cared about who's paying. That's why I like Stan's.

Twin Canyon Properties

a year ago

Fantastic company. I left a voicemail last night after hours. I received a phone call early morning. The technician came out today. All done by 12:00. Quick service, Kind, Friendly, Professional and best of all it works great!

Paul Fischer

2 years ago

I work as a roofing contractor and had a nail pierce an improperly located copper AC line in a customer's home. My customer called Stan's Heating, Air & Plumbing, Marshall was dispatched and called the customer to let him know he would be able to come earlier than expected. Marshal tested the system, diagnosed pressure loss, waited a few minutes while my construction leader removed a small portion of the roof to allow him access to where he needed to fix the line and had the system up and running smoothly again in just minutes. He retested pressure and ran an electric check as well just to make sure all aspects of the unit were at spec.As a professional contractor I was very impressed. Quick dispatch, excellent communications, professional attitude/service, excellent explanation of the problem and what was required to resolve it. My customer was as impressed as I was, a situation that one would expect would take multiple visits was corrected the first time out. It doesn't get better than that.While Marshal was working we shared about how much we enjoyed our work and our respective companies, how management always backed us so we could serve the customer. As a construction professional this spoke volumes of the ethos and customer-centric style of Stan's Heating, Air & Plumbing.I had an excellent experience, my client was impressed and very grateful, and recommend Stan's Heating, Air and Plumbing to any that need HVAC services.

Ashlyn Huynh

11 months ago

It was late in the evening and my tenant called to let me know the ac to their property is out. Sooo it was a 911 call. I called around a bunch of ac companies and Stan’s ac responded really fast. Jesse was there within 30 mins. He diagnosed the problem and repair it with in the same evening. I now have a happy tenant, a happy owner because the price was not outrageously crazy and a happy boss cuz I made the owner and tenants happy. Awsom job Jesse!!! I would definitely be using this company again for sure for my other properties I manage. Thank Stan’s Ac and thanks a bunch Jesse!!!

Jessica Powers

11 months ago

I was referred to Stan’s last year by Prefix for an AC issue. The technician diagnosed the issue as needing an evaporator coil replaced. The coil was under warranty, but I still had to pay for labor. Between the 2 visits I paid over 1500$. I just had to call prefix again for AC issues and it turns out Stan’s technician installed the coil improperly so the coil, which should have lasted 5 years, was broken within 1 year. Again, the coil is still under warranty, but now I have to pay another company over 1500 AGAIN for labor to fix a problem that Stan’s created. I am 1 month outside Stan’s 1 year labor warranty, and they won’t provide any leniency. Don’t go with this company unless you want to pay for the service twice.

Pamela Kurburski

a year ago

I've been using Stan's for several years. They are proactive about making sure my maintenance appointments are made and the service people always ask if I have any questions. They teach me how to keep my unit in good shape and offer suggestions that don't cost me anything but help extend the life of my unit.

William I Woods

10 months ago

I always receive excellent service from Stan's. Their service people are polite, knowledgeable , and get to work right away and fix the problem. they are always happy to answer all my questions and tell me what I need to know.

George Clark

8 months ago

I had a water softener that had stop functioning properly. The technician (Aaron Tomilson) came to the house and replaced the unit with a new higher capacity unit. He was very knowledgeable and did a vey good job of installation and cleanup. He also replaced my PRV which had just over 40 psi; which was the minimum for the unit he installed. Without getting a second quote; I had him also do that work, while he was at my house. After seeing what was involved in replacing the PRV, I determined that the $1000.52 price was excessive, unless the hourly rate for a plumber is north of $500.00 an hour, or the value for the value is priced multiple times that which selling on the internet. At this writing I have not received any documentation regarding the PRV value.

Moshe Sananes

a year ago

Service was scheduled very rapidly. And plumbers arrived the next day.They replaced my garbage disposal with a new one I purchased in advance. The work was done professionally and fast enough.The only aspect I didn't like is the way Stan quotes de cost. They didn't give me a quote over the phone, just said they would charge $89 for the service call. Once here, they quoted the actual cost. Stan was nice enough to lower that cost to something very reasonable.

Tresa Elengold

4 months ago

Kenya was very nice and she did an excellent job explaining the situation.
I will be using them in the future.

Dee Akard Welborn

a year ago

Stan's has been our go to heating and cooling service for several years. The most recent was to replace a thermostat. Arrived on time and did a super job. We appreciate their customer service. Great folks.

Rudy Perales

a year ago

Home warranty assigned a contractor that wouldn’t come till the end of the week, it’s 100 degrees in Texas! Called Stan’s and had an appointment 2 hours later, maybe it was timing, but Andrew showed up, great communication, very informative, and had our AC back up to cool the family off. Will definitely call Stan’s rather than home warranty next time. Thank you!

Micah Tillotson

a year ago

The first time we used Stan’s they were very professional and helpful. The second and most recent time I attempted to call them, first did not pick up the phone. On the second attempted they answered and told me they would call me back later in the day when I technician was coming, they never called back. The third and final attempt, they scheduled the appointment for the same day then a women named Liz called me back asking for card to secure before they had arrived or even done the job. I told her I didn’t have to do this with them before and I she insisted this was policy. Not sure if they’ve had a change in management or ownership, but Stan’s is really not a good company anymore. I do not recommend them at all.

Chris Jeans

a year ago

We called and within an hour had a technician at our door. Our technician Jesse was professional, courteous, took the time to explain what the issue was and fixed it quickly. Extremely satisfied with the entire team, thank you.

John Marietta

11 months ago

Mr. Jordan was great! Encouraged questions, was knowledgeable, and very professional. He informed us of options for our system that I was not aware of. I hope we see him again.

Dave Fox

9 months ago

Jaden and Samuel arrived promptly at 8am and spent the next 6 hours removing the old HVAC and installing the new one, including adding an additional return air duct. They were professional, skilled, efficient and very polite - the perfect team to have on the job. I would highly recommend them to anyone considering HVAC work!

Phuong Dam

a year ago

We are happy with Price Taggart, he did an excellence job. We will definitely recommend him to anyone who needs Stan's Heating, Air & Plumbing service. Many thanks to Price

Paul Daubert

a year ago

Our 11 year old heat pump stopped working and found it was going to be at least $3K to fix it. I called several companies for bids, and only 3 really analyzed what we had. The Stan's Heating project manager (Kevin) explained what was wrong with the current install. He scrambled to find the heat pump I was looking for and got it acquired the next day.The installers, Brandon and Nate, never complained that is was 97 degrees and the access to the attic was somewhat limited by the stairs. By the time they finished the install, the house was already down to 76 degrees.I am an engineer and know I am somewhat demanding, but I respect people who really know their trade. Stan's Heating, Air & Plumbing has established themselves as my new go to service company.

Noel Livaudais

11 months ago

Abraham Ramos did an excellent job. He was very thorough. He explained everything that he was doing. The cost was reasonable. He added 2 pounds of refrigerant and waived the diagnostic and fuel surcharge.

Lily Callahan

2 months ago

Water heater flushing. Stans ( our plumber) was efficient, timely and very courteous.

Shannon Noble

3 months ago

As always, Stan's plumber was on time, efficient, and polite. Great work!

Jean Moore

7 months ago

Brandon did an excellent job servicing our HVAC. He explained everything and made some positive suggestions

Jill Decabooter

9 months ago

I had a major leak which was discovered on a Sunday (of Course). Stan's was able to help me and gave me a window of 3-7pm that I could expect my Plumbing Expert. Not only did my expert (Ira Seacrest) contact me that he was on his way, he was able to arrive around 2! This leak was just the beginning of my stressful (still ongoing) issue. I ended up with 2 leaks in 2 different areas! On my second call for another visit to diagnosis the 2nd leak, I requested Ira Seacrest and he unfortunately was not available and another tech was assigned to my visit. Ira Seacrest found out that I had another leak and required this visit and amazingly was able to switch things around and come assist me again. Not only is Ira Seacrest excellent at his job, he is pleasant, sensitive to an emotional client (ME), able to explain the situation in terms I understood.Ira Seacrest made this stressful situation 100% easier for me.I recommend him to anyone in need of a Plumbing Expert!

Mariana ALVAREZ

11 months ago

Wonderful service. They’re true professionals. A broken AC in Texas at this time of year is a nightmare ! They were able to have a technician same day, good people, integrity . Highly recommend them. Fair price !

L Luke

a year ago

Stan’s dispatch was efficient and provided a definitive window for an ac repair issue during the heat of the summer. The technician came within that window (although the system did not give the ‘heads up’ call as promised). And Andrew could not have been better. Professional, knowledgable, efficient and personal. Am so appreciative and happy. Final bill total was very fair, especially given a Saturday call.

s taylor

11 months ago

Jesse showed up on time and went right to work. We have been having an issue with our A/C drain pan filling up with water and shutting off the unit. Jesse went above and beyond to track down the problem by following the drain pipe thru the attic under insulation to find the pipe was not seated properly. After fixing the problem tested to make sure drain was clearing properly.

Olga Lozano

a month ago

I appreciate the folks at Stan's reminding me of maintenance due on my AC. The technicians are always courteous and professional. Great company.

Sonia W

2 years ago

We have hired Stan's on numerous occasions and they are excellent, solid company. I trust them and they are experts in the field. I needed help replacing whole house water filter cartridges and couldn't get the old ones off due to the pressure, even after I released the pressure. A plumber by the name of Charles carefully assessed the situation and got the job done with precision. I really appreciated how focused and professional he was. Highly recommend.

Danielle Stewart

11 months ago

Jesse saved the day! The A/C started leaking and was causing some water damage to a part of my ceiling and he fixed the problem in less than an hour! He was very communicative on what the problem was and offered solutions to ensure it did not happen again. Thank you so much Jesse!

Brian Hill

8 months ago

Absolute trash. I've used them before for plumbing.... and it was also trash. I gave them another try. bc I needed service asap and they were available. Never use this garbage company. They cuss on the phone, they can't actually do anything you ask them to, and their communication is doesn't even exist.. I hate them

Dr.Gianfranco Spellman

a year ago

Technician Chris came in on Monday, November 29th to analyze my heating unit that was not working (furnace would come on but not heat engaged / distributed). He was here maybe 10 minutes. My office manager overheard him speaking on the phone to his boss (through the vent) and he had taken a photo of the unit and stated he didn't know what was wrong. He then proceeded to diagnose unit as having a cracked heating element and a new unit would need to be installed (total replacement). He stated three different brands they had an estimator would be in touch. This totaled over $120. I did not receive a copy of my bill (hard or soft copy) nor a photo of the unit in which he shows cracking. He further stated that the air conditioner would still function. Yesterday, December 1st, we attempted to turn ac unit on- it did not function. Phoned another company who visited our office today- ac and furnace now both function at a cost of $90. If I could give a negative review of your company and your technician, I gladly would. Would not recommend them to anyone.

Seth Seaquist

a year ago

Nick is an AWESOME tech! Stan's has always taken care of our family. Highly recommend the Gold Service Plan for some AC/Heat piece of mind!

MB Sheff

a year ago

Really appreciate Austin going above and beyond to address each of our issues as comprehensively as he did. He was friendly, patient, extremely knowledgeable, and he took the extra time to educate us about our equipment. Austin's expertise and thoroughness really helped make the appointment a positive experience. Thank you, Austin!

Jerry Phillippe

a week ago

Very professional service. Trusted technicians. Great service.

Michael Dezso

11 months ago

They were quick with the appointment. On time. Courteous. Fixed the problem at a good price. Didn’t feel hustled at any point and that’s different vs the bigger names in town. Excellent experience with Alex Carrillo and Stan’s.

Scott Miller

9 months ago

Andrew was my service technician. My upstairs unit wasn’t working. I had AC Pros and Radiant come out to diagnose the problem. AC Pros said the evaporator unit was dead and needed to be replaced. Radiant said the whole system, both the evaporator and condenser, needed be replaced. The system is 7 years old. Both diagnosed a clogged system. The cost to fix was anywhere from $4000-$17000.Andrew visited on August 13. He realized it could not be a clogged system since the pressures where the same. Also the system fan was blowing cold and the refrigerant was hot. The unit was running in heat mode. He diagnosed the problem back to the electronics. He realized the Ecobee thermostat was not sending the 24v signal to cool. Without that signal it defaults to heat. We tried a new Ecobee and it workedAndrew is the best technician out there. Any future HVAC work will go to Stan’s

Mario Guajardo

a year ago

We subscribe to the annual maintenance program offered by Stan’s Heating, Air and Plumbing. They sent Daniel Espinoza and he did a great job of servicing our heating unit and letting us know about his findings. He is a personable guy and easily makes conversation.Daniel explained his findings and answered our questions regarding the heater, gas pipes, and carbon monoxide. He also registered us for a rebate that is being offered by the gas company. We are very pleased with Daniel Espinoza and Stan’s Heating, Air and Plumbing service.MarioG

s t

8 months ago

Rgd A/C issue on 9 Sept 2022. Price Taggart from Stan's Heating, Air & Plumbing arrived at the beginning of the service window, which I appreciated, and diagnosed and fixed the issue. Price Taggart was friendly and professional and did a great job.

Ken Parker

a year ago

Once again Stan’s Heating and Air did an exemplary job! They quickly mitigated our problem and clearly explained the root cause and resolution. Unlike Radiant, they did not charge us a fortune or try to sell us something we didn’t need.Job Well Done Guys!

David Brooks

7 months ago

Marshall did what I think is a good job. I've been pleased with Stan's in the past; I expect nothing less this time.

William Bush

a year ago

Nick was fine, and in fairness his job was to do maintenance and a system check. But my call was due to short cycling (fast on/off - 3 sec on, 5 sec off) of the compressor which I explained to Nick yet after a clean bill of health from the maintenance check, the system is still short cycling and unable to achieve a set temperature of 74 (yes on May 7 when outside temp was pushing 100). Also in fairness, at the time the tech was here, the system was not exhibiting the short cycling problem.

PaigeandArthur Norton

a year ago

Noticed a problem 9am. Called Stan's 10 minutes later and scheduled an appointment. Technician called and notified us he could arrive an hour early, if that was ok. Technician arrived, Identified problem and provided a solution. Problem resolved. We highly recommend their services.

James Lee

a year ago

Josh is an excellent technician who quickly diagnosed the issue and determined a temporary solution until the part could be ordered. Came back promptly when part had arrived, and quickly and expertly finished the job.Stan's and all of the emplyees who assisted are top notch. I highly recommend Stan's heating air and plumbing.

James Rawlings

10 months ago

Jesse was nice and professional. He was very knowledgeable regarding our repair need. Also thought the billing amount was fair. Overall a great technician.

Steve Nordlander

a year ago

Jeremy did a great job getting HVAC back up and running. Good follow up with the office to get needed part delivered quickly and getting it covered under warranty.On time, good communication and quality work.Thank you

Christy Poland

9 months ago

I called to request an appointment with an HVAC Technician for diagnostic purposes. We had water damage due to what we were pretty sure, was a condensation issue. This company sent out an A/C guy, and his advice was to change the vent filter. Really, water damage due to a filter xhange?? After I told him we understood that was important to the health of the HVAC system, and it was changed in May, that was not the reason we had water damage in an upstairs bathroom and the floor below it. He then said it wasnt the HVAC. The following day we had an appoint with a water mitigation company that determined it WAS damge due to a condensation issue with the HVAC. This company sent us someone that was not able to competently perform the diagnostic assessment I specifically requested. I wouldnt recommend them to anyone. Lesson learned. 65 years combined experience?!? In what, dog years??? FYI, I asked him to put his finding in a written statement and send it to my email. He said he would. At least I have that to compare to the findings of an insurance adjuster and a water mitigation company.

Jean Robertson

a week ago

Chris Hull is exceptional! Thanks Stans !

Benjamin Absher

11 months ago

Woke up to our 5-6 year old system not sending any cold air. Obviously a bad problem in this Texas heat! Stan’s was on-time and professional. The technician, Luis Nunez, was prompt, courteous, and didn’t try to over sell me on anything. He fixed the problem, answered my questions, and got us back to normal quickly.

Rick Gilger

5 months ago

Great service. Answered all my questions. I am satisfied that my unit is in top condition.

Seamus Grady

a year ago

Jeremy came to our home to repair our leaking AC. He identified and fixed the problem within 5 minutes; he also showed my husband how to prevent it in the future. We are so grateful for his affordable and professional help. We will be not be sleeping in 90 degree heat tonight, thanks to Jeremy!

Andy Reinhart

a year ago

Stan's put in 2 HVAC systems in my new home that was just finished in July. The returns and vents were done incorrectly and required 3 or 4 service calls and a weeks to figure it out and fix it. I'm trying to use the heat for the first time this year and its blowing cold air.The service techs have done their best and everyone has been friendly, but the installation was more than a few service calls can fix. I'm frustrated that they didn't acknowledge and actually fully check out the system. I have a feeling there will be many more service calls . I give them 1 star for the installation and 4 stars for service, - averaging to 3 stars.

Chris Sims

10 months ago

Christopher McGrath was very helpful and knowledgeable. He quickly identified the issue and had repaired in short order. He also provided some maintenance tips to avoid the problem in the future.

Georgianna Reichenbach

10 months ago

Bob was here to do my annual summer a/c inspection. Thorough, knowledgeable and found that I needed a parts replacement and took care of it. Very nice and respectful but really focused on performing the service.

Brian Silverman

2 years ago

The 2 gentlemen who came to my home were on time, courteous, professional and friendly, and most of all were clearly knowledgeable. They worked hard and fast, but made sure to do a top rate job. This was an especially hard time for all of us in Texas and the responsiveness of Stan's was remarkable. While all other plumbers in the city were telling me it would be weeks before I could get hot water back in my home, Stan's was here in a matter of days. I highly recommend Stan's to my friends and my clients.

Joel Block

3 months ago

Stan's does nice work and they show up on time. Been with them for decades.

Deborah Schwebke

3 months ago

Needed a simple water heater flush but it was scheduled within 2 days and performed quickly and professionally. Just what I expect from Stan's and have always received!

Johnnie Milton

11 months ago

AC stopped blowing cold, technician came out the same day, quick fix (not cheap but necessary) He was professional & fast to find the issue, give repair cost and complete the task and get the cold air blowing again. I will update if the fix is not permanent but, it appears to be working well now.

Travis Barbee

a month ago

Explained the problem. Fixed it under 30 mins. Replaced a part that was defective.

David Jones

9 months ago

Took 4 weeks to get a new fan for our geothermal system (not Stan's fault), but once in, got us up an running quickly. Great, dependable service!

chwporter

a year ago

Be careful with Stan's Heating and Air. Had a tech come out on Jan 6, 2022 to look at a mini-split system that was not functioning properly. The Tech spent about 5 minutes then came up with the following diagnosis Mini split blower not running which outdoor unit running either blower motor or control board this off brand mini split. Was told I needed a whole new unit. Received a second opinion from another service provider the next day and was told that I was low on freon, that the system probably has a small leak and that it would need to be replaced eventually, but if I just put more freon in the system it could run from a while. So, I had the new tech put freon in it and it worked! Neither the blower motor or control board were the issue. Poor diagnosis that cost $100 and wasn't even right...

James Sherman

11 months ago

We called Stan's about 6:00 pm because our A/C was not cooling. Jesse Crawford arrived about 8:30. He was friendly and professional and explained the situation to me. He fixed the problem. We have used Stan's in the past and they are our go to company.

Stephen Hines

3 months ago

Alvin was a great tech. Solved my water heater issues thinking outside the box.

Jenn Hud

a year ago

They were able to replace my water heater on the same day. When there was an electrical issue (and I was about to be flying out of the country for 12 days!) Brian arranged for a licensed electrician to come out and diagnose/fix the problem. The were a bit more expensive than I would have liked, but I feel confident that the job was done right and that things are now up to code.

Sam Souhami

a month ago

Colin was personable professional took time to explain procedures and options

mark richards

a year ago

Service Tech Wilson Shelton did outstanding work. He was on time with a one hour til arrival call and was polite and went right to work. He found the problem and had the part, and made the repair. He did a/c check and full maintenance. He was very neat and checked and cleaned all equipment. The price was exactly what he quoted. Five stars for Stan's and Service Tech Shelton.

David Huerta

a year ago

Had used Stan's in January and they sent a tech and apprentice they did great work. That's all changed now. We had a problem on the weekend and they charge an extra $150 plus whatever needs to be done. Told tech I used Drano to try to free clog and he said I shouldn't have done that because he couldn't use some tool and he would burn his skin. I had been plunging in the sink and no burns on me. So he states, Do you want me or not? Told him to go ahead and come over. After hanging up phone I felt buffaloed. Called back to tell him not to come over. No response. He comes over anyway. He looks like a wannabe gang member wearing a bandana like he was going to do a home invasion. I ask him about his sensitive tools and skin and why he wouldn't call back.He starts rolling his eyes. Told him to leave. He wasn't getting in on looks alone. Then the clown wanted $150 for doing NOTHING. Called and left complaints and asked for a manager or owner to call me. Nothing. Lesson is there are plenty of plumbers. Don't need the ones that advertise all day long and are not worth a $hit.

Hector Garcia

3 months ago

Thorough inspection. On time, great communication, very courteous tech. Highly recommended.

Stephen Elizondo

a year ago

Andrew did an Amazing job! Very professional, on time and courteous! Employees like him is why I keep Stan's on my speed dial!

Taylor Vance

a month ago

Ira was professional and friendly. He explained my options and his recommendations.

Katie Rose

a year ago

I waited to write this review because I wanted to be able to promote a local business and write great things, but unfortunately, things have only worsened with time. I live in a newly built condo with a Carrier spilt ductless system installed by Stan's. Both units were installed incorrectly from the get-go. The living room unit's condensing tube was disconnected so condesation was pouring into my wall for months. The bedroom unit had tubing facing the wrong way so the unit was visibly dripping out of the front. I have had Stan's out twice thus far (currently awaiting visit three), and while both technicians were professional and kind, both clearly missed significant issues with the units. *Managament needs to provide more training to all of the techinicians on Carrier split ductless systems immediately*. A few weeks AFTER the first tech came out, my living room wall fIooded due to condensation pouring directly into it, and my bedroom floor became a puddle because of condensation dripping out of the front. Another tech came out to repair these issues and while again helpful and kind, did not seem knowledgeable about the units whatsoever. I am currently awaiting a Stan's technician right now, for the third time in less then three months, (after JUST completing an entire wall repair due to water damage) because my living room unit condenser motor is buzzing almost constantly, suggesting yet another issue with the unit. I have not been able to enjoy my new home whatsoever because of MAJOR and ongoing issues with these AC units.When scheduling, I was told I would be the second stop for this morning, so I worked my schedule around this. It is now 11am and I am yet to hear from a technician. Everytime I call and finally reach someone, I am immediately transferred to new construction, even if I just have a quick or simple scheduling question. To management: this is unnecessary and frustrating for your callers. Train your employees to answer basic questions for all callers upfront, and transfer them for in-depth issues. Upon checking the status of my techinician for today, I was just told that they will be coming to me next.To say that Stan's has been a disappointment is an understatement. I just want to live and enjoy my new home without stressing about my AC units and constantly scheduling my life around repairs. Stan's management, I do hope you see this and make some very needed changes to your training and procedures.**If you have a Carrier Split ductless system, DO NOT use Stan's for repairs if you can help it**

Catherine Nall

a year ago

Stan's plumbers are wonderful. The work is first rate, they are professional, and keep the work site clean. I have used them in the past and will call them again in the future.

Jacob Bassett

7 months ago

Matthew S. was awesome! He found the fault and fixed it in less than 30 minutes!! Very professional and knows what he’s doing.

Carol Todzia

11 months ago

While I don't mind paying $100 paying for a service call + fuel surcharge, I do resent paying TEN TIMES over the cost of a start capacitor. Stan's charged $242 (!) for a 7.5+50 uF 370v capacitor, with similar parts from Amazon or Home Depot costing $25. I'll likely be cancelling my contract with Stan's. Be forewarned - STAN'S WILL RIP YOU OFF..

Martha Wells

5 months ago

Great company! We have done business with this company for more than 5 years. The employees are always professional.

Wil P

a year ago

On Time Every Time!!
Courteous and polite! I am completely impressed with how these folks do business. I can't think of a thing that would cause low reviews. Thanks to the entire Stans team!!

Noddzz

a year ago

Kenyatte Jordan came out to do a maintenance with my A/C. He was on time, professional and courteous and completed the check-up while explaining everything that was going on. Great customer service and great work!

Mike Johnston

6 months ago

Stan's always provides good customer service. We have been very satisfied with them on every level.

JamestheLimoCat

a year ago

Called Stans to replace my old AC system. The project manager gave me what I asked for didn't try to up sell or change out equipment. Said I could have the work done in a couple of days. They arrived on time, cleaned up when finished and explained the new equipment to me.

Nancy Young

a month ago

Received excellent customer service. Very thorough and informative.

Hardy North

a year ago

I ordered the ' Spring A/ C tune up ' special for $84. Tech did a great job. However, the bill was for $91 dollars. Extra surprise charge for ' fuel '
I don't like surprises.

Jonathan Kaplan

5 years ago

Excellent experience. David, the sales person, was the most thorough of any of the three firms that I had bid out the work. He was really thoughtful about the design of the system, quickly sent the quote and then followed-up appropriately and responsively in addressing my questions. Stan's pricing was the best of the group and I liked that they are a locally-owned business. The installation process was very good. The crew was professional, friendly and polite. They sent a separate crew to install each system (upstairs and down) and all work was completed within the same day. I have gotten good follow-up post sale and Stan's includes a series of post-install system quality checks which makes me feel more comfortable. I would recommend Stan's without any reservation.

Derrick & Meghan Stewart

10 months ago

Jesse was great! He talked us through all the options and was very helpful. He was at our house in less than an hour from me first calling.

Tom Sechrest

5 months ago

Technician (Michael) performed regular maintenance and changed filter for me. I TRUST Stan's to keep my HVAC system working efficiently!

Victoria Flippin

3 months ago

Jonathan came to provide my bi-yearly maintenance check of my ac/heat unit. He came and checked my systems, changed my air filter, and helped me set my thermostat. He was Professional, polite and helpful.

Suzanne Armendariz

11 months ago

Jeremy is the best! He fixed our AC on a very hot day! So quick and very helpful, professional, and personable. Highly recommend! Thanks for saving us!

Scott Longtin

5 months ago

Quick response, arrived within two hours of call. Clear communications. Quick diagnosis and repair.

Brandon Kauffman

a year ago

The technician that came out was fantastic! He was on-time & very professional. I would highly recommend Stan's Heating, Air & Plumbing! Thank you for your service - really appreciate the Team!!

Wayne Grumet

5 months ago

Always knowledgeable and helpful. They give great service and are looking out for us. I highly recommend their services.

john Willis

3 weeks ago

Arrived on time, provided routine maintenance in a professional and competent manner.

J. C.

2 months ago

Great service and fabulous employees What more could you want? Stan's technician, Matthew, was just awesome! Time and time again they provide the best timely service. Definitely recommend!

Jordan Romero

8 months ago

Jesse was extremely knowledgeable and kind and professional. He was able to assess the problem and resolve in the same day I called in. Overall it was a great experience.

Albert Hoffpauir

a year ago

I couldn't be happier!I had an AC unit that was down due to a lightning strike on the home and they came out same day found a work around to get it up and running all for less than $100!I do have a couple of bad parts that still need to be replaced but until then I have a working system again.The tech was very polite and no double talk, just got in, got the job done and got out.

Craig Kalson

6 months ago

Kenya stopped by to flush the tankless water heater today..She did a wonderful job and offered advice on what to do in between cleanings.. Thank you for your help today Kenya!

Jessica C

10 months ago

Fast, efficient, problem fixed quickly and now cooling effectively. Second time we have called Stan's, 3 years apart. Very happy both times. ? Called them at 8:30, tech arrived by 8:30, leaving good review by 10:30. Checked system, found slightly low on freon, offered leak detection, but we declined as we expect to replace unit this winter, replaced freon unit now cooling well.

Doug Boyd

a year ago

Stan's is always fast in responding and setting up service calls, prompt in meeting their schedule service time, and professional in all their work. Great place to do business if you need AC maintenance or repairs.

Arleetha Wash

a year ago

Javier was very professional, knowledgeable and informative o. He explained in detail what my problem is. He went above and beyond to fix my issue. One of my issue he wasn't able to fix but he explained why. He also cleaned up his mess including mud he tracked in the house with his shoe. A very personable and professional young man

Jason George

a year ago

13 yr old system froze up over the weekend. We put in a service request via email on Sunday and they were on site by 1pm Monday. They checked the system out, cleaned out the condenser, gave it a fresh charge and were done within an hour. Great experience, especially since we can get a little more out of our old system.

Eva Andries

5 months ago

I was not the easiest customer in the world, but Gabriel was very patient and helpful and answered all my questions. He did an excellent job. Very pleased!!

Joseph Cantalupo

3 years ago

Bought a new house in Leander for some family to use and we needed to call Stan's to replace a faulty part. Making the appointment was easy, they were super nice, they arrived when they said they would, and they took care of everything quickly. In this day and age when many service providers have forgotten what it means to provide service, that in and of itself warrants a 5-star review. However, it doesn't end there. I called them back for another issue which, as it turns out, was not a warranty issue but an issue rooted in me not paying attention to instructions. I wasn't terrible but I could have been nicer in my email. But being the good people that they are, they came back out to the house and got us straight, and did so quickly and with a lot more understanding and kindness than I probably deserved. These are good folks that know what service means. For sure I will use them in the future.Joe C.

Teresa Hill

3 weeks ago

Technician offered good options in servicing my unit and future recommendation.

Jim

a year ago

The repairman was at my house in about 2 hours. He was very good.He identified the problem and fixed it.The only complaint I have seems to be an administrative one.I signed up for the Gold service for $159. The document they sent me said $159 PER MONTH. It's supposed to be $159 per year. They said it was a mistake and will send me a revised document.They did send it. All is well. :)1/17/22 They sent some guys here to check to see if I had damaged some duct in the attic. As usual they were excellent and knew exactly what they were doing.I live in Sun City in Georgetown. Stan's has about 90% of the business here because they are good.

Peter Willig

a year ago

The second time or air conditioner went out on a weekend. Stan’s got someone out less than 24 hours after we discovered the problem. Extremely prompt and professional service. Was a simple problem to fix and I was just charged a very reasonable diagnostic fee. Highly recommend this company. Our technician Marshall was great!

Russ Trowbridge

10 months ago

He never came and never contacted us, although we made clear that we needed to be contacted in advance since we had to arrange for someone to meet him at the residence since we were out of town. Stan’s staff couldn’t even contact him

Sherry Green Ratliff

a year ago

Stan's maintains our HVAC each year. Unusually we had a furnace problem during the first cold spell. Jesse arrived as anticipated, assessed and repaired the problem in very short time. Glad to trust the Stan's team with their quality services. It takes worry away from our minds. Thank you!

Martin Hutchinson

10 months ago

My wife & I have used Stan's since 2001. We have had 2 HVAC systems installed in 2 different locations. The equipment is very reliable. Since then, we have had only 1 service call. They were prompt and fair with the pricing.I would recommend Stan's for all your HVAC work. Great employees too. I like them all. I talked to his Mom one day. She is nice too.

Sam Park

11 months ago

24/7 service worked like a charm. AC issue began last night and a technician came the next day to fix it. They displayed great and efficient customer service and definitely deserve 5 stars.

Fareed S

a year ago

Needed help with my water heater. Called a few companies and took my chance with Stan's looking some of their reviews. They clearly told about $89 fee for coming and checking + labor and parts as needed before scheduling my appointment. I agreed & Appnt was scheduled late that evening. Although some other companies I called had lower fees/higher fees and couple with no fees I decided to go with Stans due to their ratings. That evening the technician came and disclosed another $159 fee before doing anything. They didn't say about it when scheduling an appointment. He said if agree he'll move forward otherwise I'll owe the 89 anyways. At this point late cold evening I had no choice other than to proceed with their service. Paid over 250 just for him to look at it. Could've got a new one with couple hundred bucks had I knew about these hideous fees. They took advantage of my situation as I needed hot water for family and kids. Learnt a lesson.

Ànita Moore

a year ago

Jeremy Andre called and arrived early. We had to have a consultation about our drain from the overflow pans in our attic. Explained everything. Gave us a recipe for a cleaner to flush out the drain pipe. Found our missing switch which had been moved instead of removed. Hubby was happy!

je car

a year ago

Last week Stan’s came and failed to remedy our problem but did charge over $400 for 2 1/2 pounds of Freon and a service call. The guy was in and out as fast as possible and did not thoroughly review our problems. Did not really listen to what I was describing. I requested they return this week. They made appointment in a 4 hour window. No one showed between the hours estimated. And we did not receive a call. I had to call them.I requested they schedule us first thing the next day. They refused and would only schedule the following week. Scheduler not concerned about customer need. I prefer to work with a company more concerned about customer.

Eva Williams

11 months ago

Great group of people. Easy to schedule. Prompt service. Water heater works again!

Cindy Satel

9 months ago

Stan's plumbing service was wonderful. Michael is great. Clean, professional and polite. I would highly recommend him.
Thank you Stan's.

Wynne Hexamer

a year ago

Air conditioner went out late on a Sunday night, Nest thermostat wasn't happy, and neither were we. Early Monday I tried another company, who wouldn't give me an ETA. Called Stan's and they told me that they'd be out between 12 pm and 2 pm. Arrived at 1 pm, and quickly diagnosed and fixed the problem, which wasn't trivial, for a trivial fee. I can't speak highly enough about the Tech they sent, named Austin. He did a great job and gave me great advice about how I should deal with my current system and any future replacement. From my experience, you can't go wrong with Stan's.Update: My quite old system needed replacing, and I went with Stan's for a whole new house AC/heater system and insulation. There was an issue during installation which complicated matters, but Stan's management handled it with grace and honor. I love the new system and can tell you that you can trust Stans' to make things right.Edit: The numbers are in and the savings are remarkable, around 30% a month over the same period last year, and this is with the house cooler and much more comfortable, and the air noticeably cleaner--highly recommend the better filters and UV sterilizer they offer. I expect similar savings with the new furnace in the coming winter. Bottom line: you can't go wrong with Stan's!

Samantha Danfora

a year ago

Our AC drip pan overflowed due to a backup, I called the second the leak started from out lights under our unit, they called me within 20 minutes to schedule an emergency call out. The tech got to my house within an hour (ON EASTER SUNDAY AT 10PM) and he fixed everything in 30 minutes. So glad I use Stan's for all of my AC maintenance.

Chris Robbins

10 months ago

Luis Nunez with Stan's could not have been more professional and gracious. His diagnosis was quick, and he fixed the issue. Highly recommend Stan's.

Meredith Sullivan

2 years ago

Mr. Wylie was extremely professional and efficient. I have an 11 year old unit, so I was anticipating the dreaded “it’s time to replace”. Instead a quick and relatively inexpensive fix solved my issues. I had annual maintenance preformed and Mr. Wylie was on-time and through. He spent the time to review my unit and go over the basic monthly maintenance I should be doing myself (oops). I would highly recommend this company- well worth the minimal expense to get the job done right

Christopher Geis

a year ago

Dominic was a true pro. Arrived early made sure we liked his work, and left us with 2 perfect sinks! 5 out of 5 stars, would recommend!

Charles Hirst

a year ago

Stan’s installed the HVAC system and we use them for 2x a year maintenance. This is the 1st time to have a component flagged for subpar performance. The technician showed us why he suggested replacing the part. We followed his recommendation. We will continue to use Stan’s to maintain our HVAC unit.

chris savala

a year ago

I wanted to appreciate the time our technician, Austin McGuire, took to help us with an ongoing heating issue. Austin was not only able to diagnose the issue at hand, He was able to teach me to better solve issues that arise in the future. Being as experienced and as passionate as he is, he was also able to delve into the science of how these systems function. I was also able to take away valuable nuggets of information regarding the upkeep and lifespan of our unit. Other than that, he was punctual and an overall delight to learn from.

al wentworth

10 months ago

Installed a water softener system Robert did an excellent job, very professional and answered my questions about the system. I am very happy with the service and the installation. Thank you Robert.

William Crist

10 months ago

Your Maintenance Guy was late because he had to finish another job. When he arrived, he did a fabulous job. He was professional and did a great job on an old airconditioning unit.

Janice Rawlings

a year ago

Chris was so friendly at that time of night and so helpful. He checked everything and am assured that my ac equipment is not leaking water. He was excellent and super friendly about the whole ordeal. Thanks Chris!

Tattiana Mari

7 months ago

Exceptional service every time. My technician made sure everything was working and changed out the filter. Super professional and very kind.

P Priest

10 months ago

Kenyatte is outstanding. He took the initiative to rinse the filters of our outer units. That’s above and beyond! And, he is always polite and professional. We really appreciate his work.

Sowmya Kallur

2 years ago

Stan’s was awesome! I called on a Sunday while at work to get my kitchen sink I clogged. Alex was absolutely awesome and offered to come out that day, but I was working. He recommended I call Monday morning to the office to have someone come Monday. So I called and they came 45 min after I called! Alex and Roy were great. Efficient and super professional. They unclogged my drain quickly and left my space under the kitchen sink cleaner than it was before! I have high standards for plumbers and Stans defintely met mine. I will definitely be calling Stan’s again and requesting Alex for any of my plumbing needs!!

Pete Mamone

2 years ago

Positive experience with technician and service provided was completely satisfactory!Less than satisfied with my administrative experience scheduling this work. Had asked to be contacted in advance to ensure I have the right equipment on hand and never was. As a result I wasn't able to get all the work done that I had planned.More investment in the front office booking job scoping area would be helpful!

Jane McMaster

a year ago

We called Stan's as we wanted to get an estimate on some work that needed to be done. The technician, Chris, was polite, responsive, and very clear on what we needed. We have been using Stan's for a number of years and will continue to do so.

Kelly Cottrell

9 months ago

Technician was such a great guy and knew exactly what was wrong, had the part that was needed and was in and out in under 30 mins. Always happy with Stan’s service but this was the best yet!

Robert Leary

10 months ago

I had a great experience with Stan's Heating, Air, & Plumbing. Jesse was on-time, friendly, professional, and competent. Couldn't have asked for anything more.

bill kratz

a year ago

I've been using Stan's for many years for preventive maintenance on my heater and air conditioner. I have never had an issue with either unit since they have been servicing them. I highly recommend their Gold Service maintenance contract.

Tyler Norberg

2 years ago

Stan's was the AC installer for my house during construction. My home continues to sit at 78 degrees on a summer day inside. Multiple visits, a couple re balances, a coolant top off and nothing has changed. I keep getting told this is the best my system can do. Whether or not Stan's was involved in the design of my home, they installed a system that as professionals should have known was too small for my floor plan, and I'm stuck footing that bill. How's my system going to perform in 5 years if it can't hold up to year 1? If you work for shady companies and don't speak up on issues, you're guilty by association which is why they're getting this review.On a side note, all the technicians that have been out were very professional, and I am in no way blaming them. Very professional and courteous. Except for the manager who, after telling me my brand new system that his company installed isn't ever going to perform well, said We can sell you a new one if you want. I think I'll go with someone else.Update:AC unit stopped running today, a beautiful 102 degree day in July. Walked in and the house is at 84 and blowing hot air. Called Stan's. They picked up on the second attempt and told me they'd get a technician out my way. Got a call from a different person 15 minutes later saying they had a missed call from me then informed me they won't get someone out until Monday. Today's Friday. Don't do business with these people.

Patrick O'Daniel

10 months ago

The technician, Jesse Crawford, was very fast--he diagnosed the problem and replaced the part (a capacitor that was still under warranty) all within 30 minutes of arrival. Great job.

Robin Donelson

a year ago

Price Taggart was very professional and very helpful. He found our problem immediately and was able to fix it in a matter of minutes with equipment he had in his truck. He also explained the problem in a clear and concise manner. Overall a very good experience.

DeAnn Read

10 months ago

Very happy with the service provided by Kenyatte Jordan today. He did a thorough inspection, cleaned the outside coils, etc. I was impressed with his friendliness and professionalism.

leslie wentworth

a year ago

We got 2 HVAC units installed last Feb, before the big freeze! We were happy that we stayed nice and warm during that time. They followed up for a check up this month. All is well. They are very good at communication.

Anne Young

a year ago

Stan’s is the best heating and air conditioning company we’ve ever used. Every technician has been courteous and professional, and Stan’s communication with customers (phone/text/email) is excellent.

Morris Moore

10 months ago

For years, we’ve used one of their maintenance packages and so they service my AC in the spring and my heating in the fall. I'm USUALLY pretty good about changing filters, hosing off my condenser coils, etc. But, the package does a thorough check on the system and makes sure it's in good working order before I need the system to deal with the temperature extremes of summer or winter. Their service personnel are always prompt in showing up for the appointment and exhibit a high degree of professionalism. Jordan, who came today was great! I couldn’t have been more pleased!!

Christian Lopez

2 years ago

I've had 2 techs from Stan's in my home for warranty issues on our HVAC unit. The first tech was friendly, empathetic and overall an excellent human. He took the time to listen to the issue, checked multiple spots, gave me some heating/cooling advice and stayed positive the entire time. Our second tech (Steve) was just as great if not more so. A true perfectionist, he walked me through the entire process and gave me the play by play on what was going on and how everything worked. He is an asset to your organization, both are really, through and through. Thank you so much!

Bill Killebrew

7 months ago

We have used Stan's for 20 years. We get a heating an A/C check every year. They give great service.

Phoebe & Ben

2 years ago

Stan’s never disappoints— we’ve had them work on both a plumbing project and HVAC maintenance already this year and we have nothing but good things to say about both experiences. Very smooth, professional, and most importantly, everything was done well. Daniel E. was a great tech on the HVAC maintenance and Alex C. was excellent on the plumbing!

Amy Culbertson

10 months ago

The technician diagnosed my AC problem -- a bad motor -- and replaced the motor swiftly and smoothly. He was professional, polite and friendly and made the whole operation as painless as possible.

David Fletcher

a year ago

Great service today. The tech diagnosed the problem and gave me the solution (it turned out to be a breaker problem). He also reset the fan speeds on my units as requested. Really good work today!

Janice Frohman

2 years ago

We called for an appointment and got service the same day - awesome. Larry and Jacob were very professional, got us an immediate estimate for the work we needed and after getting our go-ahead, took care of our problems. What a relief to get work done in such a timely way. Should we need any other plumbing work done in the future, we will definitely call Stan’s and request that Larry and Jacob come and do the work!!!

Ashli Jefferson

2 years ago

First things first my AC went out at 8pm, my husband, myself and our 3 kids were getting ready for bed. As you can probably guess we did not get much sleep last night. This morning it was my job to find a company and get it done!When I called, a woman answered and immediately began to answer all my questions and concerns, she was informative but kind and patient. She was able to send an awesome tech to us in the perfect time window that worked for my husband and myself.He was careful and efficient, even when he had it figured out he still went behind himself to check all the other possibilities. I appreciate his service and thanks to Stan's Heating Air & Plumbing my family and I look forward to sleeping tonight!!*** BONUS They are affordable! Don't believe ? Check them out for yourselves, I promise you will not regret it !!!!!!

Ivan Bravo

a year ago

They're my go-to maintenance people for my HVAC as they've initially installed my AC system ever since my house was built. I haven't had a single hiccup with my system for the past five years, and it's thanks to their due diligence. Stan's Heating, Air and Plumbing also installed a hard-start kit for my AC system and the installation went so fast and seamless that it's rather impressive.

Hari Madduri

3 years ago

I have been using Stan's heating and air-conditioning services for a number of years. They replaced both my AC units in the last 3 years. Their technicians are knowledgeable, friendly, and efficient. They are courteous, answer all questions and leave the systems and the house in the right condition (as you would expect). I found them customer-centric in the sense they don't recommend unnecessary costly repairs and yet tell you when things can get worse and help you to act in time. Overall, I am very satisfied with their services.

Dana Kull

3 years ago

Stan’s does what they say they will do, even when there are unforeseen issues. Their techs are uniformly polite, knowledgeable and efficient. We got a state-of-the-art system from them and they worked through any and all questions with us. A great customer experience that continues now that we have settled into regular maintenance mode again.

Paul Nunnemann

10 months ago

I have been using Stan's for several years to service my A/C units. They are always on time, courteous, professional and very careful when in my properties.

Alan Breyer

a year ago

I have used Stan’s heating and HVAC Gold plan for many years. I get a heating check in Fall and a cooling check in Spring for one low price. Stan’s technicians are always efficient, effective, polite and will answer any questions you may have. FIVE GOLD STARS!

louise rosen

2 years ago

We have used Stan’s for almost 10 years. They are incredibly responsive! Wilton, our technician today was so friendly and thorough! He explained choices of filters we could use anyhow to keep our units operating efficiently!

c k

5 months ago

Andrew came. He's great, has been here before and I requested that he return. Stan's Heating, Air& Plumbing has been easy to work with and am happy with the service.

Joshua Ceaser

2 years ago

My nest thermostat had stopped working over a year ago. I had an HVAC company come out to figure out what was wrong. They spent over 12 hours trying to figure out the issue. They left me with cheap temporary thermostat, but did not fix the issue. Luckily they didn't charge me either. I was tired of being frustrated so using PreFix they set up an appointment with Stan's. I was happy they could come out quickly. Within 15 minutes (Chris Hull), the technician was able to diagnose the issue as a faulty base plate with the nest thermostat. I ordered a new thermostat and he came back to install it. Issue fixed and it didn't require a several hundred dollar part(new control board) like I was told may need to be ordered to fix the issue. I will definitely call these guys again.

Pete Warner

5 years ago

Our 17 year old AC systems were on their last legs so we called a few places and decided to use Stan's based on other people recommendations and the thorough quote we got from David. 2 Crews arrived 2 days later on Friday morning and by 2pm were finished and the new systems were installed. Say, Michael, Roy, and Jesus did a great job and didn't track in or leave any mess at our house. They were courteous and professional and did a fantastic job, my wife and I are very happy with our decision to use Stan's and highly recommend them to anyone else in need of AC replacements.

H B

a year ago

Stan’s is a great company! We’re always pleased with the service provided. Daniel has been our technician twice. He’s prompt, respectful and honest about what is happening with our A/C.

Alice Jefferson

10 months ago

My AC started having difficulties and needed to be assessed. The technician diagnosed the problem and fixed it relatively fast. He was cheerful even though he had already had a long day, it was 7 pm by the time he got to my house. I hope he has excellent benefits and is valued for the good service he does and the how well he represents his company.

angel coe

a year ago

I hope I’m able to change this review. I had a working a/c (not aged) with no issues. The inspector for the buyer of my home said a line was partially clogged. I called Stans and they blew the line out (and charged an additional $350-$450 for some UV light). Days later…my a/c suddenly quits working. I called them for an emergency service (after 5 pm when I arrived home and it’s July). The first answering service person was rude, the connection was horrible, and we were ‘disconnected’. I called back and reached an individual I could barely understand. An hour later, still no call back. After my third call, someone finally called me back and said they only had ONE technician (for the entire Austin area), I was “too far out of town” (Lakeway) and the soonest someone could come out was in the morning. I sure hope I get to see what all these great ratings are about because, thus far, they have failed the grade. Miserably

Ron Stark

a year ago

Daniel was very courteous and professional. I very much appreciated the discount I received based on the fact that we have a gold service maintenance agreement with Stans Stan's was also very responsive to my call for service and scheduled an appointment for later that day.

Heather Jo

a year ago

Matthew Santos is 5 of 5 for a good reason. The whole scheduling process was smooth and service was prompt. Just note that if you have an issue you will be attended to much sooner than if you only want an inspection. Probably as it should be. Thank you Stan's. Feelin' cool in ATX.

Ryan Hansen

9 months ago

Brandon was very helpful and detail oriented. Her performed multiple tests and provided solid recommendations based on his findings. Highly recommend.

Shannon Johnson

a year ago

Jesse came out to fix an issue with my A/C. He was on time, professional and courteous and completed the repair while explaining everything that was going on. Great customer service and great work!

Barbara Harris

a year ago

The reason I ended up not using Stan's was due to the following:I was quoted $450. just for technician to show up! I get it, it was a Sunday!Then quoted another $650. to glue in a 1 pvc connection that broke, approximately 4 long. Maybe an hours worth of work!!I called around and EVERY business I contacted were astounded at the price!!!Stan.....if this is how you conduct business,SHAME ON YOU!!!

Lindsey Behrman

2 years ago

Our heat has been out for four days now and since our warranty is through Stan's, we should expect them to fix something when it is broken. I have now called nine times over four days and still yet they have yet to get back to me. The person who came out the first time was knowledgeable and very helpful, I would just love if someone could come out to fix the heater since it's single digits outside with no heat inside.

Leslie Jaffe

a year ago

I had an emergency. They had someone here by 5pm. Aaron did a great job. He Really wasn’t satisfied until he was 100% sure he first understood what was going on (poor construction) and then he fixed it!

RoadKing Sperry

7 months ago

Robert (Bob) was on time, very polite and explained clearly what was being done. He was very thorough cleaned the area up nicely when he was done.

David Trevino

a year ago

UPDATE: Stan's reached out to me to try to rectify the situation and they were very apologetic. Even though I have already found another company to fix my AC I respect them for owning up to the mistake and will adjust my rating accordingly from 1 to 3 stars.Original Review: First time they came out they tried to patch the issue which didn't hold up after a month. They then came out and tried to patch it again and it immediately fell apart so they said I would be contacted in a hour about a permanent fix... Two days later I get a call and they scheduled an estimate (not an hour). I called back to ask if an estimate meant they would still have to schedule a repair and I was told they would find out and call back, they never did. The final straw was they no called no showed on the estimate appointment. So two months of dealing with them and my AC has the same problem.

olivia hailson

a year ago

I called and set up an appointment for someone to come out between 3 and 7 p.m. They didn't show up until 7:07 p.m. The gentleman was nice. I explained what I thought was wrong. He tried to unclog a pipe to the system for approximately 30 minutes. He said he fixed it, charged me $244 and said he emailed me a receipt, which he did not. The system shut off not even 5 minutes after he left. I called but no one answered and I left a message. I called first thing the next morning to be told the same technician could be sent out but not until 7 p.m. the following evening. I stated I wanted a different technician and she told me no. I asked to speak with a manager and was told he wasn't available and would call at some point. Now I am out $244 I have no receipt because they never sent it, and my unit is still broken. DO NOT USE THIS COMPANY!!!! BEWARE!!!! YOU WILL BE SORRY!

Rana Khaznadar

10 months ago

Luis was so professional and personable. Troubleshooted the problem and was kind enough to let me tag along to learn about my unit. Very grateful for the fix during this heat advisory. Thanks!

Charles Surman

4 weeks ago

Robert replaced compressor start capacitor. Well done and quick.

Sir Slim

a year ago

The tech came out Easter Sunday within of my call and my AC was out for a week. Found the problem and replaced parts in 30 minutes I had cold air once again! Price was good for same day service

andy Sieverman

3 weeks ago

Walker was professional and helpful. Good man.

GeorgiAnne Brochstein

11 months ago

I know that I can rely on Stan's for prompt service at a reasonable cost. Jesse had my A/C problem repaired and running in about an hour. I couldn't be more pleased.

Allene Shelton

a year ago

Abraham was great! He was on time and professional. Thorough and discussed ducts and other things related to our system. He taught me some things in addition to servicing our system. I was impressed.