Best Plumbing Fixture in Jacksonville FL

Finally, a trustworthy, fair priced, company that have outstanding knowledgeable technicians.

New plumbing in the entire house went smooth and fast. Great team.

I had a new shower head installed and a toilet set. I had no complaints on the work completed; however I did feel I was overcharged based on the conversations I had with the Rolland Reach team. I called in and spoke with Kyle and he actually made adjustments on the final invoice. What a wonderful surprise. I would highly recommend this company and I'm grateful to Kyle for listening to me and taking action.

Called out to repair toilet that would not drain properly, the tech tried to clear the line and it still did not drain properly. He said the toilet is old we need to replace it and then should drain fine. I bought a new toilet and installed it, with no luck. When I called the office to get them back out to repair the problem, the staff was very rude and aggressive. I paid them for a service that they did not provide and they wanted to charge me again for the service while being rude and yelling at me.

I usually like to only leave good reviews, but 3 disappointingly bad strikes and I had to share.First, I used them several times about 5 years ago and they were great. Times have changed.The original appointment, they were late and I had to leave. I thought they simply weren't coming. My husband (who didn't know exactly what needed to be done & was trying to help me) let them in when they arrived. They did work I didn't need done (and stained about 2 inches of new grout), didn't fix the leak (or even determine the problem - the leak was so bad my garage ceiling was falling down) and, $200 later, left.I called to give them a second chance (before I wrote a bad review) and spoke to Erica. She said she'd call me back after she talked to the plumber. I said I couldn't set the appointment at that second as I was walking into a meeting. I called back at 4:30, was told was the resolution was that they would waive the initial call fee. So I set the appointment.I stayed home from work for the 2nd appointment. They didn't show. I called back, spoke to Erica & she said that *I* never called her back! I explained that I called back that sameday at 4:30 & set the appointment. She puts me on hold and, instead of apologizing, asked me When do you want to make the appointment? No apology, no explanation...I reset the appointment...I should have known better...Third appointment... The plumber comes out. I explain to him the scope of what I want & assumed they understood (it's not rocket science). They installed my pedestal sink (which I had pulled out to check it wasn't broken as it was on the first appointment - not their fault), but didn't notice the large defect in the base (see photo).WHY did they not say, Hey, do you still want us to install this, it had a large defect? My answer would have been NO! They also installed the drain to the wall without changing out the pipe (which is what I wanted to make it look pretty behind the sink), then when I explained (I literally had to say, Look at this new bathroom... I'm trying to make it look nice and *that* just looks dirty and unfinished (as you can see behind the sink). The plumber said, Well, you don't have the parts here to do that... Really? After I explained what my intent was with the changing of the fixtures? I was amazed I had to ask Well, do you have anything on the truck? Sure enough, he did.) WHY did he not tell me this *before* he installed everything?So he then spent another 20-30 minutes correcting this error (and charged me for the time)... But he had to cut drywall out and left me do the repair!His response to the grout they stained with toilet was? Well, I guess you're just going to have to cut it out & regrout it. Really?!? They couldn't try to clean it?So now, I'm $500 out of pocket to them and left with a defective sink installed, a new drywall repair & stained grout...oh and finding - after another conversation where I felt like I was pulling teeth - finding (but not repairing) a massive leak.I'm a pretty understanding person. I'm not expecting perfection, but this whole experience had me feeling frustrated & upset. Do I uninstall the sink myself? Wait for another to come in & pay someone else? They caulked the top to the base... And the drywall? And the grout? Thanks, guys...a house remodel is tough enough. Now I have even more problems...

OMGosh! The crew is amazing! Both groups of techs we had come out (one on Thursday and the 2nd today)! Thank you guys so much! Y'all are awesome!

I called to schedule a new install of a hot water tank. Lettow’s plumbing was at my home next morning! Very excellent and professional service. I definitely have more home tasks for Lettow. Excellent grades!!

I am not sure his name of person who came but he has been here before. He is amazing, extremely patient, explains things, knowledgeable, and is very professional. My mom is elderly and asked questions multiple times and he was SO patient with her. Employees like him are hard to find!!

They were able to easily plumb a new kitchen sink which wasn't an simple fix.
Thank you Jean and Cory!

I called a woman there named Sandy who took my details (including my credit card number, which I was very uncomfortable giving out) and said she would call me back with a time when a plumber would come out to fix my emergency problem. Well, 40 minutes went by and she never called me back, so I called a different plumber and made an appointment, so I called her back to let her know, and she said oh, a plumber is coming out there now. What? Then why didn't she call me back and tell me?! I canceled the appointment and I told her to not put any charges on my credit card, and she hung up on me. Very lazy, rude, scammy, and unprofessional business.

Best. Plumbing. Service. Ever. Seriously. I submitted an Angie's List request for a quote on Sunday evening. They called me right at 8am (or slightly before) Monday morning. Had a flexible slot at 10am immediately. I took it. They showed up 15 min. early (!!) and did superior work -- narrating what needed to be done step by step. Proactive communications. High quality and reasonable price. Can't go wrong with working with this company. Top notch and benchmark service.

I had an emergency plumbing issue on Saturday morning. I called three other people and American Plumbing was the only company that responded. He responded promptly, got the job done, and was courteous. I really appreciate the work and definitely recommend them!

Very friendly plumbing company! Lonnie came out on time as scheduled for an on site estimate and was very friendly and knowledgeable. Although he usually gives quotes the next day, he knew I was in a rush and I received a quote within the hour. 5 stars and would definitely recommend!

Slow response after a failed 10 minute repair.

They are a great outfit of plumbing contractors. I made a lot of money doing the form and the loft all I suggest anybody that has the free time

Resonable prices.

My technician was fast friendly and professional and I thank you guys for the great service

One of the best plumbing companies I have ever used in my 20+ years in Real Estate. They come out when they say, always professional, they explain in detail, and do a great job at an affordable price!

The technician Zach arrived on time and was very polite and professional. He was prompt and didn’t goof off to milk the clock on a billable hourly service call. This was my first time using this company and I will use again if needed and definitely recommend them.

Vann and his crew just finished remodeling the shower enclosure at our Condo, and I don't think they could have done a better job!!! Kyle and Drew were on time, neat and very efficient. My wife and I are both very pleased with how the finished product looks. Many thanks to Atlantic Coast Plumbing and Tile!!