Allen McInnish

3 months ago

Fast and friendly service. Great value. I’ve used Terry Vereen for the past 16 years for all of my plumbing needs and they have never let me down. They just finished the repipe of our master bathroom. It was a major project. They were even willing to work around our travel schedule. Highly recommend!

Amy Rudisiler

a month ago

William presented on time with good energy. He repaired an outside faucet that had been dripping for years very efficiently and helped super sleuth a leaky sink that had nothing to do with the sink itself. He was very conscientious wanting to provide the best customer service and he did an excellent job!

Jennifer Mendelson

a week ago

Five stars! Mitch was fantastic and the customer service staff helped us every step of the way. This company was highly recommended by our favorite electric company- thank you!

Melanie

2 years ago

I recently had my bathroom remodeled by Terry Vereen Plumbing. I am so pleased with the results. Everyone that I worked with was really nice and professional. And they cleaned up after the job. I would definitely recommend!

Shavonda King

4 months ago

Issue with water backing up in bathtub and water coming out the bottom of both toilets downstairs when the washer machine was running. We call this company on November 22 2022 paid $245.00, things seem to be working fine until January 13, 2023, we called again and was told someone would come out around 8:00 pm but never received a call or text, technician was a no show. I called again the next day and a tech finally came out around 3:00 pm, another $245.00. We thought the issue was resolved again until January 18, 2023, same issue occured. I called again and spoke with a rep and was advised she will consult with the technician and give me a call back in a few. I never received a call back so I called around 12:00 and again at 3:00, I spoke with a front desk rep, per our conversation I believed there would be no charge for the service since it was the same service and the technician was to my home less than a week ago. Technician showed up around 5:00, looked in the drain and said yes it is backed up again and that will be another $245.00, we declined service. It is clear to me that they do not do everything possible to make sure you do not have the same issue again in the near future. Each time they just pushed whatever was clogging the drain for a temporary fix instead of clearing it out of the drain. Each time the technicians were there less than 30 minutes and talked more than they worked. I will deal with my home warranty company in the future to avoid the costly mistakes due to human error.Update: We called another plumbing company on Jan 20th. This technician was very knowledgeable and provided us with a lot of information. He unclogged our drain and advised us the issue maybe beyond the tap and insisted we stop calling plumbing companies and contact JEA. We called JEA the next day and they came out same day. The issue is on JEA side and we will be getting a refund for all plumbing expenses and any blockage until they make the necessary repairs will be on them. Not sure why Terry Vereen technician did not provide us with information like this but thanks to Ken Johnson plumbing going above and beyond our issue is finally being resolved and free.

Bradley Shinn

a month ago

William came and fixed our toilet issue. He knew what he was doing and he kept me informed on what was wrong and what he was gonna do to fix it and was quick and did a great job fixing our problem. Definitely recommend him and this company.

Lori Theus

7 months ago

Joe came out at 8:30pm and fixed our plumbing issue! He was very nice on the phone and sent me a text when he was on his way. Great service and customer service is a win win!!

Tabitha Sandberg

2 years ago

We recently bought an older house and started having plumbing issues. After having 3 plumbers come by and not fix the issue, we were given the recommendation to give Terry Vereen a call. I'm so glad we did! The lady I spoke to on the phone, also named Tabitha, was very nice and was able to give me some rough estimates over the phone. I've noticed a lot of places won't do that for some reason. I had a lot of questions and she didn't mind answering them. When the team of 2 came out, they listened to the issues we had an immediately figured out what the problem was. They were very quick, efficient, and polite. Fixed the clog and repaired the shower overflow pipes that weren't attached from the previous owners.

Steven Estrada

5 months ago

Plumber James Sea, whom in which came out, was courteous, professional, thorough, and knowledgeable. Thank you and we appreciate greatly not being Upsold like so many companies try to do.

Stacey Steiner

11 months ago

I hired the team at Terry Vereen to help with my kitchen remodel in my 1941 house. I needed some updates to the plumbing which the team handled with ease. Also ran a new dishwasher and refrigerator water & Ice line. Very professional and easy to work with. Upfront with pricing and no surprises.

Melissa Grubb

5 months ago

Excellent company. Had them come fix a couple plumbing issues we had and they were very professional and fixed all my problems. I would highly recommend them!!!

George Diamond

4 months ago

The person broke off the handle and said it was already broken. Then he was gonna do a side deal to fix it properly and didn't show up. Very disappointed.

Cyn Thia

7 months ago

Very professional service. Shawn showed up on time and took care of my issues quickly and gave me advice on something my HOA should take care of too. I’ll call them again if I have any plumbing needs!

H M

a year ago

We were lucky to get Mike, master plumber, and James, his partner, to fix a problem with our clawfoot that had been dragging on for 2 years. Mike made it easy and put together the right assembly for us. James worked from under the house to make sure the connections were right and tight. They even replaced the weak screw on our access. Mike had to make a trip back to get the part we wanted and was fast. Melinda and Tabitha in customer service are both professional and helpful. They were able to get to us fast despite heavy demand. These guys are what you want. Thank you for a positive experience. Highly recommend.

Chiquita M. Rivers

8 months ago

I received a message from JEA stating; I was using more water than usual. Bobby from Terry Vereen Plumbing did an exceptional job of finding the leak. He was professional and efficient. I will use this company again.

Marissa Schwegman

a month ago

Joe and Jimmy were very efficient, helpful, and professional. Would definitely recommend them and call them again.

Teneese Williams

3 years ago

We have been very pleased with the services we've received from Terry Vereen Plumbing in the past few months. They were recommended to me by a coworker. We've called them out 3 times for 3 different repairs we've needed and all were very well done. They work quickly, do great work, are respectful of my home (wore shoe covers as I requested) and left everything neat and clean at the end. I must give a shout out to Joe F. and Joe T. who came in last week for one service and, because they were so efficient, I added a few more services on while they were here. The pricing was reasonable and we remain happy with their work.

Mich T

a year ago

I highly recommend Terry Vereen Plumbing. They replaced all the drain pipe in 2 bathrooms and kitchen all the way to the city sewer connection. I had 60 year old cast iron pipes that needed to be replaced because they were badly corroded. Terry Vereen Plumbing's price was comparable to other plumbers and they did a phenomenal job. The concrete cutters who they subcontracted also did a great job cutting into the foundation and then pouring the concrete back after the pipes were installed. Overall, they were professional, knowledgeable and they did a great job.

Bahman N.

2 years ago

Bahman Recommended,After 25 years of being a real estate in the historic riverside Avondale area, and after dealing with many plumbing I am doing an update review on Terry Vereen services.My experience was not the best about 10 years ago but I have recently used them again and I have been surprisingly happy with the office manager and specially the the Service man “ Hunter “ that came over. The job was excellent, they were extremely courteous and the price compared to others was just right. For the time being I’m highly recommending them and I will be using them myself and recommending them to my clients as well. I will however do another update sooner than later this time!Companies and management can change so can their services over time, an update is definitely a must!

Emmanuel Soriano

a year ago

Unfortunately it started out great but as business with this company continued, it got worst. They work the clock and make excuses by whipping up the pencil to justify their ridiculous charges. First time I brought it up, they did offer a discount which I declined but ask to never see the plumber that came out on my jobsite and what did they do? Send the same guy out!!! Schematics for shower kit and vanity were provided and they got it wrong, instead of owning up to it they charge me a arm and a leg and I was called a liar by the receptionist. Want a honest company, try Fair Plumbing or Pat's Plumbing. Will never use this company again and would be careful for those that are considering using them.

Ara Trembly

2 years ago

We called them on a holiday weekend when it was very difficult to get anyone else to even answer the phone, We had a broken pipe outside that could have flooded the house, because it was leaking into the wall. As it was, we had to turn off water to the entire house to avoid flooding. Their call center was helpful, and although the fee was higher than it would have been any other day, they still agreed to come out. Matt, the plumber who arrived, was courteous, respectful, and professional. He explained each part of the repair and gave us options on interior or exterior access to the pipe, as well as what hardware we would need to replace. He worked quickly, and was always careful to keep things as clean as possible. The job was thorough and well executed. Even the final bill was not as high as we anticipated. My wife and I agreed that this was an excellent service experience.

Will Myers

8 months ago

I hade a sewage back up late in the night at my apartment and I knew to call terry vareen. Matt was excellent to work with, very professional, very informative, and went the extra mile to make sure everything was was done properly.

DAVID JANSEN

3 years ago

My water heater needed to be replaced. Contacted Terry Vereen plumbing and had my new water heater installed that same day. The staff was very professional, and the work was done in a very timely manner. A special shout out to Erica for being so patient in helping with my warranty company. Thank you Mike and Hunter for your excellent work.

Punkin Place

3 years ago

We've used Terry Vereen Plumbing for more than 12 years. The guys are always very responsive. The work is done diligently and professionally. At job completion, someone always explains what the problem was and what was done to fix it. Thumbs up for excellent customer service.

Larry Earley

3 years ago

I called for a septic drain issue that another company tried to fix. A friend recommended Terry Vereen plumbing. The receptionist was friendly and informative. They sent Joe and Max who found the leaks that the other company did not. The workmanship was so nice it was too bad we had to cover it up. They were very professional. Joe and Max said that Terry Vereen plumbing has a lot of really experienced guys and anybody they send will do a great job, so you can’t go wrong with these guys. Thanks!

Benyamin Yisrael

6 months ago

Great plumbers work here. Honest, dependable and experienced. This company is at the top of my plumbers list.

Portia Ew

3 years ago

We had a slow leak in the upstairs shower plumbing that only became apparent when a water stain appeared on our kitchen ceiling. We called Vereen Plumbing to address the issue and several other preventative issues we had. Bobby was sent with his assistant (I wish I knew his name). They were both so efficient, helpful and kind that I will forever call Vereen for our plumbing needs. They did more than was necessary and more than I would have expected to make sure everything was repaired to our satisfaction. All that and for a very fair price as well! Thank you!!

Rachel Van Deusen

3 years ago

I called with probably 101 questions before deciding to go with this company. Each time the answers were consistent, and they were patient with all my questions. Other companies gave me different prices for services every time I called, I called three times just to see if it would keep changing. Terry Vereen plumbing gave me the same price everytime, they were lower than who we have always gone with. Customer service was amazing. Day of service they came when they said they would, they didnt waste any time getting the job done, they cleaned up after themselves. I wish all plumbing experiences were this peaceful. I will definitely call them for any future plumbing needs. Keep up the good work!

Joeefsu

a year ago

Awesome company and very helpful repairmen. I had an issue with a leaking pipe in my crawlspace and they were able to come out diagnose and repair the problem. Very thankful for their work and professionalism. Thanks for the help Bobby.

Nancy Serrano

2 years ago

Be careful with this company, I purchased a dishwasher for home depot and they provided piping, this plumber didn't glued pieces and they are saying water damage under my sink is my fault because I provide the pipe. The wanted to charge additional $150 + to have someone come and glue it like it was supposed to be done to begin with. I had used this company for all my plumbing needs in the passed very surprise to see how they treat loyal customers. Time to find an honest company.

Jordan Logue

a year ago

I have used Terry Vereen Plumbing for the last several years and have been very pleased. We had to have extensive repair work done (complete repiping) in order to sell our old house, then a lot of work to renovate a kitchen and bath in our new house. Vereen's plumbers are punctual, pleasant, skilled, and respectful of our property. Renovating the kitchen in our new house got complicated, both technically and logistically. With the Covid pandemic, many things were out of my control, like getting tile work done, or the delivery of a dishwasher. Vereen was very easy to work with and did whatever was necessary to accommodate awkward scheduling. I would highly recommend Terry Vereen Plumbing for all your plumbing needs.

Chris Weems

2 years ago

Called on a Saturday morning and they had someone available pretty quickly. Jeremiah came out and crushed the problem with expertise, there's no way I would have fixed this on my own and I should've called a week ago before my many failed attempts. Top notch, knowledgable service and will definitely use them again in the future!*Sept 2020 Update: Used again and they were awesome! Had to reconfigure the pipes under the kitchen sink, great work!

Dominique Traina

4 years ago

After buying my first home I had some huge plumbing issues. Jeremy and Ron at Terry Vereen did an absolute amazing job! They worked diligently to get my home back in working order! Most certainly earned a 5 star rating! I will never use a different company as long as they keep guys like Jeremy and Ron around! Two thumbs up guys you rocked this job! Thank you for repiping my whole house and dealing with my morning attitude? These guys deserve a great bonus for the work they did in this house!!!

Mandel Dauphine

2 years ago

Had a service need and had a plumber at the door in a few hours. Mitchell and his associate were very professional. They fixed the issue very quickly and gave me good advice towards a long term solution to the problem. Thanks to Amber as well for setting up the service call. Was not expecting to have the issue resolved in a day let alone a few hours, so that was a bonus.

Dorri Withers

5 years ago

Had to do a whole house re-pipe due to copper pipe issues. Terry Vereen Plumbing did everything they said they would do - from coming out to give estimate, emailing contract, getting permit, scheduling the work and completing the work. All done in a timely manner by friendly, professional staff. They sent out 2 trucks and 5 guys to do this job and they arrived on time and were clean cut, polite and got right to work! They got this job done the same day and cleaned up after themselves. The county inspector showed up today to sign off and said they did excellent work and had insulated all the pipes (which this county does not even required anymore). We could not have asked for anything better...they did a great job and we would recommend them to anyone! And the price was fair too! We talked to atleast a dozen companies and had 3 companies come out to give us estimates and Terry Vereen Plumbing was one of the lowest. You won't go wrong if you hire these guys!

Karen Kuebler

5 years ago

I have relied on Terry Vereen Plumbing for the past 6 years and I've always been quite pleased with them. I called on them again today and was equally if not even more pleased with their service. Always on time, efficient and professional. Their pricing is always very fair as well. A big thanks to Alan who helped me out today! His work was done meticulously and in no time at all. I look forward to working with you again after my hall bathroom removation is under way!

Sierra Juarros

4 years ago

We've used Terry Vereen Plumbing extensively during the past year and have been thrilled with the service every time. We built a guest house on our property earlier this year and they took care of all plumbing. They really went above and beyond our expectations. Then this month they repiped our house, and the job went smoothly and efficiently. The quality of their work is exceptional and their customer service is beyond exceptional. Ron and Jeremy and Hunter worked on our recent repiping job and I can't say enough good things about them. If you're fortunate enough to have Ron work on your plumbing project, you'll know what outstanding customer service and work ethic look like. Highly recommend!

Robin Ohar

6 months ago

I have used them for various jobs. Called for estimate on sump pump installation. They were a no show and no call.

T Wiki

5 years ago

My water heater sprang a leak. Being on the second floor, the sense of emergency was even greater (even though it does have a drip pan).I called Vereen on the recommendation of another plumber (he was too busy to help). The lady at Vereen said they would have someone out in a few hours.The tech (Shaun) showed up right as promised. He was very professional, courteous and obviously quite skilled. He left zero mess and his piping was artwork.Best of all they were able to quote a standard price for this particular task which covered pretty much everything. And the price was extremely reasonable.I will have no problem calling Vereen for future plumbing events.

David young

2 years ago

I just wanted to leave a few words of praise for one of your guys. Hunter came to my house today to remove two bathroom faucets and do a little work on a bathtub leak. One of the faucets was so old and corroded that the piece had become merged with the countertop. The young man had to literally saw it off the sink, which he did not damaging the sink top Then the old drain pipe broke off and he had to go in through an adjacent wall to fix that. The guy worked tirelessly and ran into further complications from our old plumbing. But his know-how and determination left us with two beautiful faucets and a working bathtub. You all should give that guy a raise. He did a great job. We'll be calling you back for a kitchen update, which I promise will be easier. Thank you all, you will hear from us again.

Murray Hill United Methodist Church

3 years ago

We just used Terry Vereen Plumbing for a backflow device installation, a leaky sink, and have estimates for a total bathroom remodel, and to add a sink into our Daycare nursing room. We absolutely love this company. There are always prompt, fair and trustworthy. We have used Terry Vereen for years, and will continue in the future! Best plumbers in Jacksonville, FL for sure!

Erika Carpenter

4 years ago

Service from technicians is still exemplary at Terry Vereen, but initial reception needs improvement. I spoke with Erica in the front office to book an appointment for a minor issue with my faucet and toilet. She neglected to inform me of new, more expensive labor rates. I also asked a time range to expect the tech. She expressed that the 1-3 time window was open.On the day of service at 2pm, I was called and asked again what services needed to be performed. I called to speak with, Kelly, the front office manager the next day and she let me know that she would speak with her front office team regarding these concerns. I was thankful that the technician accepted my 15% off coupon at the time of service, but when I spoke with Kelly, I wasn’t offered any incentive to remain a customer of Terry Vereen after several years of loyalty.

matthew Brock

4 years ago

We were visiting with my wife's parents when a pipe burst on the outside of the house. We lost all water pressure to the faucets and toilets inside the house. It was a Sunday so i new finding a plumber that would come out on the weekend would be hard.We called around and could not get any body to come out that day. I then tried Terry Vereen Plumbing who answered the phone right away, took down my information and what the issue was, and we received a call back from a tech named Jacob 10 minutes later saying that he is on his way to help us. Jacob was there for about an hour. he fixed the burst pipe and we had running water again.Without Terry Vereen, my wife's parents would have been without water all weekend. Jacob was professional, knowledgeable, and courteous and did a great job. My in-laws already want him to come out and fix other plumbing issues. I will definitely be referring them to other people who need plumbing work done.

jeff trevaskis

7 months ago

called to get estimator to house for bathroom remodel and they only make calls from 9-4 and they said there estimators are only available to 1pm. WHAT DOES A WORKING PERSON DO?? use someone else!

Adam Gendler

5 years ago

On a Sunday doing a DYI bathroom remodel, I cut a pipe to short, and couldn't get the valve connected securely. After hours of trying, I finally gave up (main water to the house was off, and that's not good with a family of six). At 10:30 on a Sunday night I contacted Terry Vereen plumbing, within 45 minutes the tech was out, and 30 minutes later the house water was back on. The cost was very good ($170) considering the day and the time of the call.

Jacquelin Jones

7 years ago

I had a bubbling toilet when I took a shower and called Terry Vereen who sent out two very young-looking men to fix the stoppage. They located the drain pipe in the back yard, ran 10-12 feet of line from the pipe opening by the house toward the septic tank. They flushed the toilet (which had always flushed), and pronounced the drain clear. I had to leave town the next day and was gone for a week in California. The second or third day I was back, the bubbling began again. It was on the weekend, so I had to wait until the work week to call them. It was Wednesday before I called. They said no warranty on stoppages, but I explained no one had even been in the house to use water, and it was clear the stoppage had not been fixed when they were here. They wouldn't budge. I called Darley Plumbing who came out and worked more than an hour removing large amounts of grease from the line from the kitchen drain. $118, but definitely worth it. I will not be calling Vereen again.

Carol Carver

a year ago

The staff was very professional. They listened to my concerns and did not try to talk over me or tell me I did not know what I was talking about. Both Joe and Matt did an awesone job. The price was affordable and they performed the tasks in a timely manner. Iwould reccomend their services to anyone.

Michelle DeDeo, Ph. D.

4 years ago

I usually like to only leave good reviews, but 3 disappointingly bad strikes and I had to share.First, I used them several times about 5 years ago and they were great. Times have changed.The original appointment, they were late and I had to leave. I thought they simply weren't coming. My husband (who didn't know exactly what needed to be done & was trying to help me) let them in when they arrived. They did work I didn't need done (and stained about 2 inches of new grout), didn't fix the leak (or even determine the problem - the leak was so bad my garage ceiling was falling down) and, $200 later, left.I called to give them a second chance (before I wrote a bad review) and spoke to Erica. She said she'd call me back after she talked to the plumber. I said I couldn't set the appointment at that second as I was walking into a meeting. I called back at 4:30, was told was the resolution was that they would waive the initial call fee. So I set the appointment.I stayed home from work for the 2nd appointment. They didn't show. I called back, spoke to Erica & she said that *I* never called her back! I explained that I called back that sameday at 4:30 & set the appointment. She puts me on hold and, instead of apologizing, asked me When do you want to make the appointment? No apology, no explanation...I reset the appointment...I should have known better...Third appointment... The plumber comes out. I explain to him the scope of what I want & assumed they understood (it's not rocket science). They installed my pedestal sink (which I had pulled out to check it wasn't broken as it was on the first appointment - not their fault), but didn't notice the large defect in the base (see photo).WHY did they not say, Hey, do you still want us to install this, it had a large defect? My answer would have been NO! They also installed the drain to the wall without changing out the pipe (which is what I wanted to make it look pretty behind the sink), then when I explained (I literally had to say, Look at this new bathroom... I'm trying to make it look nice and *that* just looks dirty and unfinished (as you can see behind the sink). The plumber said, Well, you don't have the parts here to do that... Really? After I explained what my intent was with the changing of the fixtures? I was amazed I had to ask Well, do you have anything on the truck? Sure enough, he did.) WHY did he not tell me this *before* he installed everything?So he then spent another 20-30 minutes correcting this error (and charged me for the time)... But he had to cut drywall out and left me do the repair!His response to the grout they stained with toilet was? Well, I guess you're just going to have to cut it out & regrout it. Really?!? They couldn't try to clean it?So now, I'm $500 out of pocket to them and left with a defective sink installed, a new drywall repair & stained grout...oh and finding - after another conversation where I felt like I was pulling teeth - finding (but not repairing) a massive leak.I'm a pretty understanding person. I'm not expecting perfection, but this whole experience had me feeling frustrated & upset. Do I uninstall the sink myself? Wait for another to come in & pay someone else? They caulked the top to the base... And the drywall? And the grout? Thanks, guys...a house remodel is tough enough. Now I have even more problems...

B. N.

7 years ago

BEWARE!!!, this company is the worst. DO NOT CALL THEM. YOU HAVE BEEN WARNED. I had a commercial shut off valve replaced to the tune of $1600. After it was installed, it didn't work properly. They sent out some flunkies to look at it (three times). Still no fix. My patience was wearing thin. Opted for simple $100 valve with refund from first botched job. Guess what, they installed the second valve incorrectly as well. Tried to get my money back. Had to listen to not our office policy b.s. Had to hire an attorney to get my money back. NOT the way to do business.

Mark and Brenda

3 years ago

I emailed explaining exactly what I wanted installed which was a Hybrid water heater. They gave me a quote and we accepted. When they came and installed they told my wife it was $100 more because it was a Hybrid. They admitted it was overlooked on their part. Don't know how they did. It was not my mistake. Now they won't reimburse and ignore my emails. I will never do business with this company again!!

Dean H

5 years ago

Prompt response. Phone service courteous. The plumber was in my condo within 45 minutes.Turns out the problem was between the building and the street and had backed up into my unit.The plumber (Mitch) was efficient quickly diagnosing and resolving the problem. He did a great job cleaning up after.

Lisa Darenberg

3 years ago

I’ve been using Vereen plumbing for years. My toilet had been running and I finally made an appt. The plumber, Jere K., arrived on time and had my toilet fixed in no time. And I was able to get on with the rest of my day. Thanks to Jere and Vereen plumbing I no longer have to hear the water running in my toilet!

MaryAnn Jones

9 months ago

These people are amazing they go above and beyond. Very professional came out the next day if you have any plumbing issues use this company you will not be disappointed.

T F

5 years ago

My Dad called this plummer for a clogged toilet. They sent 2 people out, one of the workers stayed in the van the entire time apologizing to someone on the phone and my Dad had to help unclog his own toilet only to have the same thing happen the very next day. When he called to have them return they sent one guy for a 2 man job and re billed him for another visit when the work wasn't done properly the first time. Very bad service. Do not recommend.

Jonnie Miller

5 years ago

Always use Terry Vereen when I need any plumbing work. I don't bother to do even the smallest things myself any more. This week I had them replace my water heater and I was totally 100% satisfied with the job, from the call to schedule to the finished job.

Wm. A.

4 years ago

I was charged $504 labor to fix two faucets, a dripping drain and push a reset button on a water heater. This took two days (wrong part ordered) and two crews of two plumbers each. They left considerable dirt wherever they worked, and under the sink they jumbled up all of the stuff stored there as if they had just thrown it back in. The policy of sending a different crew to fix the job not completed by the first crew is a poor one as the second crew really didn't know what was going on. This is not unique to Vereen, but still a poor way of doing things. Will not use them again.

judie scoca

2 years ago

I had a leak in my shower and called Terry Vereen climbing ,they came out very quickly,The plumbers Cleaned up after themselves and we’re very pleasant, a small piece was lost to my faucet , and Tabitha was very helpful and took care of the issue . I would call them again for sure if needed

Ross Holt

2 years ago

I mowed over our outdoor shutoff valve... brilliant!!!... basement flooded, driveway flooded, no water. On a Sunday. I called TVP Monday at 8am... they arrived at 10am, and fixed everything by 11am. WOW! Thanks Aaron, and thanks TVP! :)

harold alexander

a year ago

Great experience. Prompt courteous service. Arrived on time didn't try to over sell job knowledgeable technicians will definitely use their expertise in future endeavors. T.Alexander.

Michelle Sherrill

8 years ago

Absolutely amazing service! I am a property manager and had a crisis with a stopped up pipe. 2 of my high volume tenants in the 5 Points area had to shut down. Terry Vereen found the problem and worked all through the night to replace a section of pipe located 5+ feet under concrete were the stoppage was. Matthew and his crew were fantastic and are heroes!

Barbarann Barbarann

4 years ago

Young men that came to my home fell thru the garage roof and hall roof.Didn't even bother to tell me.Replumbed whole house.Made 28 trips all together.Tried to discuss with Mr. Vereen and he ask us to leave his office.He could have taken time to send somone out to check their work.Some of the plumbing was not even connected.In the attic where the man fell thru twice didn't even put the insulation back up.Took days to even get somone to patch which looks awful.Plus they took the ice maker hose and bent into and shoved in back of air conditioner.Wondered why ice machine never worked again.They came highly recommended to me.Very very disappointed as I'm having to pay to have redone.

Wade Tiller

6 years ago

We are remodelers and have been using Terry Vereen Plumbing and Scott Wolf (estimator/project manager) for close to 5 years now. They have always been very fair on pricing, depenbable on scheduling and an absolute pleasure to work with, in general. If we have a small issue, they tackle it like a linebacker and they never look back. Simple, easy going and affordable. What else could you ask for??

Gideon Development

5 years ago

Unfortunately they did not honor the workmanship when I found that my water heater had a chronic low grade leak that had degraded the fitting on the actual water heater. The customer support was not helpful in seeking a resolution or even having someone look into it. I would not recommend using them.

Andy Pos

11 years ago

I had Terry Vereen plumbing come to do work twice during my kitchen remodel; once to disconnect the sink/disposal and then again to hook it back up. It was like having two different companies between the 2 visitsFirst off I have no complaints about the workmanship. Everything was fixed and works as expected. I do have an issue with the installer, Adam, who came to do the disconnect. The first visit left a bad taste in my mouth with the level of un-professionalism. During the middle of the disconnect he stepped outside for almost 10 minutes to take a phone call. Then, when it came time to write up the bill, I actually had to go check on what was taking so long because he sat for almost 15 minutes out in the van writing up the ticket. Apparently, he counted that as time worked because I timed the visit from the time he walked in to the time he walked out to write up the ticket. This guy conveniently rounded down on the time he arrived (almost 15 minutes before he actually did) and rounded up on the time worked (he stepped out the door at 8:25 but I got charged for 8:45 while he took his sweet time to write the ticket). I even brought this to his attention, but the ticket was 'already written up' and because I guess when he looked at his watch during the write up it was closer to 8:45 not 8:30 (which I'm sure was true). I can't attest to whether these things were done on purpose to squeeze me for money or just a sign of very inattentive/sloppy billing practices but there is no excuse either way.At the end of the day, I got charged for 1.5 hrs of work when the actual time worked was under an hour. That's a 50% round up! Maybe not a ton of money in the scheme of things, and probably less noticeable if it was a 3 hr job, but money is tight and every bit counts. Maybe they needed to offset my Angies list discount, who knows?To top it off, I told him he could take the old sink, I assume for salvage, but he took the disposal with it as well without even asking! I had to make a bunch of calls so they could track him down and make sure he didn't dispose of it. So, I was locked in to using Terry Vereen again for the reconnect since they had to bring back my disposal for the install. Luckily the 2nd visit was much more professional. Again, I made sure to write down the exact arrival and departure (especially after the first experience). This time they were right on the money. They seemed, quick, professional and kept things clean. There was no time spent talking on the phone or 15 minutes spent writing up the ticket (apparently it CAN be done more quickly!) So I really don't know what to think of these guys overall. Did they just have one lousy installer, or do they tell them to try and squeeze people for more money wherever possible? There's really no way to know, but I probably wouldn't take the chance using them again even with their ratings on here.

Amy Taylor

2 years ago

Saturday morning kitchen sink clogged Joe showed up within an hour professional friendly courteous. Will definitely be calling this company back again with any plumbing issues in future. Very affordable as well

William Stevenson

5 years ago

Had a sewer line bust. Raw sewage coming out on the lawn. Made a call. Within 10 minutes two young men arrived and started work. It was late in the day. They returned the next day and unclogged the pipe and replaced the section that was damaged . Didn't cost an arm and a leg. I recommend!!

Tiffany DeVillez

4 years ago

Jeremiah fixed the plumbing in my house, I recommend this company and that employee 110%, he took the time to listen to me and worked in a timely fashion but not so fast that things were just thrown together. Best experience of all time! Thank you so much terry Vereen and Jeremiah!!!!

Gregg Griffin

3 years ago

Best plumbing ng company in Jax. Terry did the repipe on our home in Avondale as well as done work on our other properties. There honest dependable and very reasonable. They don't try to scam you and take your entire savings. Thanks Vereen plumbing for your great service to our community. Kathy Griffin

Karen Sparrow

a year ago

Made an appointment for about a week out from 10:00 to 1:00 and had to call them after 1:00 they did not show up or call to tell me they were going to be late or anything. After I called they informed me the guy was going to be late but didn't know how late and I informed them my husband had to leave for work is the reason I scheduled the appointment early.

Talmadge Nunnari

5 years ago

Set an appointment on Friday to have service for Monday...10-Noon was the schedule time I needed to be available. Around 1pm I hadn't heard from Vereens and decided to call. The appointment was cancelled...no explanation why or courtesy call. My time is important to me as well and don't appreciate it others wasting it. NOT RECOMMENDED

meg slay

2 years ago

Jeremy with Terry Vereen was amazing! He came and fixed two separate issues in under two hours and was so professional and kind. Highly highly recommend !!

Todd Lake

2 months ago

Highly recommend, great job , timely, affordable.

linda fontenot

2 years ago

From the nice lady who answers the phone and schedules the appointments to the promptness of the technicians; I have to say, this is the best plumbing company hands-down. They always are there to help us in our time of need. We so appreciate it very much!

Charlotte Eades

6 years ago

We had our house replumbed in 2004 and they walked off with our brand new faucet and replaced it with a cheap one. My husband is now working on a skylight and found where they crushed our air conditioning trunk line. They put black tape to try and hide it. No one else has done any work in our attic since 2004 that's why we know they did it.

Brad G

9 years ago

Horrible.I had them come out to install a toliet and a shower/tub faucet. It should have been an easy job. However, they put in the wrong size pipe, didn't finish the shower head an chipped my tile floors in the process.

James Williams

6 years ago

Great service from the my initial phone call to set up an appointment to the completion of the work. Shawn & Chris did and excellent and quick job. Highly recommend this company.

Stu Josberger

7 months ago

Second time using them, they are responsive, professional and affordable!

John Thomas

a year ago

Terry and his crew always do a fantastic job. I've been dealing with him for the past 20 years and he's always there to help.

Marshall Howell

3 months ago

Professional, prompt, reasonable prices, effective

Robert Sears

2 years ago

I only made a delivery here. It is a plumbing company and I am personally familiar with the owner. I know they do excellent work at a fair price. I would recommend Terry Vereen Plumbing.

Kaki M

8 years ago

I have used Terry Vereen over and over again for the many houses I have lived in and rent out. They do a wonderful job and always come as soon as possible, usually same day service.

Chelsea Slater

6 years ago

Excellent experience with this company. They fixed my problem in a day and even cleaned the nastyness outta my tub for me. Such nice people. If i have problems again I'll be calling them.

Clayton Moore

5 years ago

I have used terry Vereen plumbing numerous times over the last few years had great experience working as autonations facilities manager coming to our dealer ships fixing our problems last night had a problem at my home called last night got a call this morning around 930 when I called more than 12 hours before haven’t been able to shower not use my sink and emergency then talked to a tec I wanted to check my schedule then said ok when will you be in my area he replied 12 at 1 no show I text him he said I had no reply so maybe my fault but if you continues to want business maybe my question wasn’t direct I have met the owner of this company and he’s good maybe more of management system on the emergency days should be applied sorry for this review good luck to you

Laurel Assaf

2 years ago

Charged 585 dollars for a days work. Found a leak in my line from the pump to the house and cleaned one drain.

Steve Lindsay

2 years ago

Excellant. They do good work.

Simon Barron

4 years ago

We had an inspection, a repipe, a water heater, and a run for an ice maker done. Staff from Terry himself to the helpers were total pros. We couldn't be more pleased, and would hire them again in an instant!

Union Community

5 years ago

Service tech Chris is the best. Came out at last second & after hours to repair toilet day before a buyer's walk thru. Excellent Service! ! !

Rebecca Joyce

a year ago

This service is the best! Hunter fixed a main line break and I appreciate his skills and quick response!

Don W

2 years ago

Mitchell just fixed my brothers plumbing at the meter. He was great and very likable and honest. I like this company.

Dianne Lee

3 years ago

The worse customer service. I tried to call them multiple times for them to give me an estimate about a work that needed done. They keep hanging up the phone. And when I tried to called them back they didn't answer the phone.

Robert Griffith

6 years ago

Tech named Sean came out on Saturday and cleared my drains. Efficient and effective work. Nice young man, excellent work!

Mike Hill

3 years ago

I have used Terry Vereen for years and they are always fast, reliable and fairly priced.

Dejohn Bivens

6 years ago

They suck. The first time they used a temporary fix the second time he used a temporary fix and dug a huge hole then said he would be back... Never came back

cheron burton

2 years ago

Didn't use them they were to expensive for me only put stars cause you have to

Mr. Lo

4 years ago

These guys were on time and the price was less than expected. I would recommend Terry Vereen to anyone with a plumbing problem.

Daniel Crabtree

3 years ago

Just came in and got it done

Sharon

a year ago

Love how they respond so quickly and their staff that's been to our home our professional and do a great job.

Benn Yingling

3 years ago

Customer service and workmanship is worst I've had the displeasure to witness.. they don't stand by their work.. wouldn't use them again to change a garden hose

Mike Claxton

2 years ago

Terry Vereen plumbing is the best plumbing company in the city of Jacksonville Fla. 5 Plus Stars!!!

Kris Chislett

5 years ago

Worst service I've ever received. Avoid at all costs. Reporting them to the Better Business Bureau.

Gloria White

7 months ago

Very professional and knowledgeable team.

Shawn Quinn

4 years ago

Very nice experience with them repiped my house in one day was very happy with the service I received

Cilla Whitcher

a year ago

Absolutely ?. In and out in no time. Fixed my problem. I'm happy.

Paige Quaritius

a year ago

Terrible service. Did not resolve the issue. Would never recommend!!!!

Pomy Singh

2 years ago

Quick, professional, no BS. Will use them again for future services!

Leah McCoy

3 years ago

Great company. Love them very fair very helpful!

Russ Lind

2 years ago

Great service, replaced needed parts neat and quick.

Val Williams

3 years ago

Scott came out for estimate for repairs and remodel. He was professional.

William B

4 years ago

One of the most organized and capable plumbing companies in NE florida

Heather Earley

3 years ago

Super efficient and hard working on a nasty pipe repair!

Temeka Thomas

6 years ago

Its false advertising the ad and web states it's 24 hours and they office don't open til 7am

Brandon Hillard

3 years ago

Terry is a friend and he is who I call if I have an emergency.

Pearl Peek

a year ago

They were fast, and efficient.

Rick Brown

a year ago

Always on time and quick response time.

Michael Belter

a year ago

High quality fast service.

Johnny Avery

a year ago

?

Steve Daburd

5 years ago

Shady business, I would not recommend. STAY AWAY!

Sean Kelsey

5 years ago

The office staff was very polite

ERIKA TELLES

5 years ago

Friendly fast and affordable!

PATRICIA PERRY

4 years ago

Great work

Jackie Bakke

3 years ago

Kathy Pittman

a year ago

Briaonna Kennedy

4 months ago

josh armstrong

3 years ago

James Shupe

a year ago

Paul Loughrin

3 years ago

Chris Middleton

3 years ago

Margarite Bryant

a year ago

Mathew Williamson

4 years ago

Phil Greenman

4 years ago

Crystal Green

3 years ago

James Meece

3 years ago

Anita Brown

4 years ago

Terry Vereen

2 years ago

Zero Islands

4 years ago

Jennifer Howard

5 years ago

Barbara Buza

2 years ago

Taylor Papesh

2 years ago

Joe Ton

2 years ago

Marcia Eldridge

2 years ago

Calvin Decort

2 years ago

Debbie Norman

2 years ago

Mike Riggins

3 years ago

Pink nail yellow nail

4 years ago

Jacorian Marcell

4 years ago

The Lone survivor

4 years ago

Bobby Walker

3 years ago

Carrie Brooks

3 years ago

Christian Reagan

2 years ago

Jim Simko

10 months ago

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4 years ago

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4 years ago

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3 years ago

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a year ago

glamar99

2 years ago

Sam Miller

3 months ago

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6 years ago

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2 years ago

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a year ago

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4 years ago

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4 years ago