Best Pipe Repair And Replacement in Indianapolis IN

This is my 2nd time using Hope Plumbing. The first was an okay experience. They came out to hook up a gas line to my Washer/Dryer combo. I even let them put a sign in my front yard.

But this most recent experience has not been so pleasant. I believe my most recent experience with Hope Plumbing to be either lazy or uneducated, I’m not sure which.I called them out to look at my tankless water heater that was giving an error code. I agreed (at the time) to pay the hefty $99 service fee. I told them a 30 min window when I would not be available. Guess when the technician showed up? Two minutes before that 30 minute window. What even is the point of having scheduling blocks?Since I was unable to monitor the troubleshooting and work done I have very good reason to believe that the bare minimum was done to diagnose the error code problem for reasons I’ll mention later. Rich gave me 3 quotes. 1) Flush the tankless water heater ($300) 2) Repair this current water heater that would include a $600 call to Rheem/Richmond technical support that Hope Plumbing passes the cost along to me, the customer. 3) A completely new system for $7,000.But don’t worry, I had to hear about their member program 4 times. Where you set up monthly payments from your bank routing number. No thanks.After I told Rich I’d think about the 3 quotes, I call Rheem/Richmond’s customer support line for tankless water heaters (for free). The lady was very nice and sent the troubleshooting guide for my model of water heater that included my error code. That’s when I realized that Rich did not know or did not follow the troubleshooting for this error code laid out by Rheem. Lazy? Or uneducated?I called back to Hope to first confirm that I did have a scheduling block set for 10:30. They confirmed I did. I told them Rich showed up right at my scheduling block. They apologized. I asked what was done to diagnose my error code. Carrie with Hope said that she trusts Rich’s diagnoses. Based on what? Not the troubleshooting guide by Rheem. She said she would schedule a 2nd technician to come out and take a look at no additional cost. Technician texted that he was 30 mins away at 8:52 AM. That would leave only 30 minutes for diagnosis before another scheduling block. Running in to the exact same problem.I immediately call up Carrie and tell her I was maybe wrongly under the impression that the tech would be here earlier. I suggest we go our separate ways and refund my $99 service fee from the day prior. Carrie transfers me to her manager, Hope and she refunds my service fee.What a waste of time. I’ve completely lost trust in this plumber and business. Many other reviews here state how Hope Plumbing is pricier than its competitors. If you’re going to be more expensive… you’d better be an expert in your field and give much better service than I received. Buyer beware. Look elsewhere.

The group was extremely transparent, professional, and timely to respond to my questions. The prices were fair and the work they included in the proposal and final product far exceeded what competitors were offering.

They were receptive to my needs and the impact that not having a sewer had on the day-to-day of living. They complete their work in less than three days,

Great crew of workers. All friendly, hardworking, and respected the workplace.

Will use them exclusively.

Great company, very informative, and prompt service.

Very courteous service.

Very pleased with the work they provided. Joe arrived on time, clearly explained the problem and answered any questions I had. Will definitely use LD Smith Plumbing again if ever needed in the future.

Very professional. Honest.

Arrived on time to fix my washer issues, additionally addressed problems with my water pressure, hot water tank and faucets. Truly a craftsman

Excellent on everything! if any issues just call or email Sara she will taking care of it very quickly.
Kosmo USA

Tiffany at Roto-Rooter was friendly and quick to send someone out, even on a Sunday. Muana was great once he got here. Very professional and got the work done quick. Would recommend!

Water line under sink started to leak right as businesses were closing, but not these guys! They were able to come out and fix the leak same day. Thank you Dustin for being courteous and professional.

Came out in just 2 hours and diagnosed my issues quickly.

Hamm & Sons was the only company I found that quoted an exact price over the phone to replace a water heater. I called other companies to get even a ‘ballpark’ figure and none were willing to give me one, although one finally gave me a price with no guarantee. Another insisted someone had to come to my house to give me an estimate. Both prices were more than $600 over Hamm & Sons’ price. I was so worried by the extraordinary price difference that I called H&S back several times to confirm. The price charged after the installation was the exact price given over the phone. I also expected a less than qualified installer to show up due to the low price. My worry was proven wrong. Keaton (I hope I got his name right), a professional in every way, arrived alone, said it would take about 2 hours to install, but I’m pretty sure the entire install didn’t take longer than an hour from the moment he arrived until I handed him a check!
Time will tell about the quality of the water heater, but I was so impressed with the entire installation experience that I’m telling everyone I know.

Update: Unfortunately, they don’t unclog drains.

You need them

Good communication during scheduling and while working. Got the drain flowing successfully. Will definitely use again, if needed.

Knows what he's doing, proficient, honest and presents facts, not guesses.
Just the type of tech I trust. As a matter of fact, he called me as I was submitting this reply, and he'll be here in the morning to install a new heat pump.

The service technician performed a diagnostic and identified the issue. He was very professional and resolved our issue quickly. The AC is working perfectly now!

I pass by your location off of Hague road on the interstate from time to time and I wanted to let you know the message on your sign means the world to me. When I pass I always look for your sign because its always relevant. I hope y'all have a great day and I know I will call y'all if I ever have issue because I love your messages.

Our plumbing tech arrived on time, was professional and courteous.
Completed the task promptly and the expense was very reasonable.
We'll use again when needed and gladly recommend to our friends.

I called on a Saturday and Corey was within a couple hours and diagnosed the problem quickly. Great service.

I came home on Sunday night to a water leak from my upstairs bathroom. Big Frog came first thing before anymore damage to my ceiling occurred. They were able to stop the leak quickly and educate me on how to prevent this problem in the future. Professional and knowledgeable all around. Will use again.