This one-star review is based solely upon the unresponsiveness and deceit of the co-owner of the company, Chase. It is not an indictment against any other employees, and in fact, Andrew was very respectful and I wish him the best.The first day, everything went great. We had a piping repair done, and had our water heater replaced and a water softener installed, and everything was nearly completed the first day. And that's when Chase went off the grid, and would only respond to me when I threatened to leave a bad review of the company. He deceived me about shipping me a product I was owed for MONTHS, and when I finally confronted it with him head on, he couldn't offer a valid explanation. In addition, it took hounding to get him to come back out and insulate the water softener pipes that he didn't have insulation for the day of the install (which he assured me on Day 1 he'd be back soon to take care of)In addition, he doesn't stand behind his work. He installed heat tape around a pipe that was freezing up and told me to seal the drywall up (and told me he'd give me a recommendation for a drywaller on Day 1, which I asked him for several times and he finally said he didn't have). I did so, and in less than a year, the pipe had frozen again. He had installed it into a HEATIT Thermostatically Controlled Outlet, which I didn't think anything of because I'm not a plumber...until the first freeze when the water overflowed down my replaced drywall and flooded my laundry room floor. After thinking about it, that was a faulty install, because it was on the outside of the drywall he told me to replace, and the heat tape was on the inside where it was much colder than room temperature (so the heat tape wasn't kicking on because it was plugged into the outlet, which was reading room temperature). So I took out the outlet and began plugging the heat tape in in advance during below freezing days when I needed to do laundry. Eventually, it overflowed again and he sent Andrew out. I told Andrew I didn't want to pay to repair the drywall again because it had to be done at an angle and cost $200, and there was clearly an issue with the install due to repeat freezing, and Andrew called Chase to address how to proceed. Chase told Andrew that he told me I wasn't supposed to seal the drywall up, which is not only false, but would make no sense because I'd have a draft coming into my house. The conversation escalated when he said he couldn't be held liable for drywall work around a frozen pipe off a garage, because my laundry room is on the opposite side of the house, connected to my kitchen. It's not in some unheated area, which he was implying. And when I told him so and asked him if he'd like to speak to Andrew to confirm it, he said he didn't appreciate my tone. So I gave him a piece of my mind and told him I'd leave the rest of what I had to say in a review of the business. And that's the reason for this one-star review.