Description
When you need an emergency plumber near me in Indianapolis or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Sump pump installation, Sump pump repair, Water heater repair, All Types Of Drain Cleaning, Backflow Services, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Frozen/Burst Pipe Repair, Garbage Disposal Services, Grease Trap Treatment, Kitchen Sink, Leach Field, Leak Repair, Pipe Repair & Replacement Services, Pipe Restoration, Preventive Maintenance, Repair And Replacement, Rooter Service, Sewer Line Repair, Replacement & Cleaning Services, Shower Services, Sink Repair, Sink Repair & Installation Services, Site Evaluation, Sump Pump Services, Toilet Services, Video Camera Inspection, Video Camera Line Inspection, Washing Machines, Water Clean Up, Water Extraction, Water Heater Repair & Replacement, Circuit Breaker, Location Change, Septic Tanks, Water Supply, Drain Snake, Unclog Drain, Sewer Line Repair & Excavation ⚒️?️??????, Outdoor Plumbing Pipe Repair ???????️, Bathroom Plumbing Faucet Repair ?????️???, Toilet Plumbing Repair ??????, Bathroom Drain Cleaning ??????, High Pressure Water-Jetting ?????, Toilet Drain Cleaning ????, Kitchen Sink Drain Cleaning ?️?????, Main Sewer Line Drain Cleaning ??????, Drain Snake ????, General repairs, Gutter cleaning, Installation, Plumbing fixture installation, Plumbing services, Repair water fixtures, Augering, Plumbing, Sewage cleanup, Water damage-related cleanup & repair, Water damage-related mold removal,
Reviews
After waiting for 4 days to get a part for a water heater repair, tech shows up and begins to work. Later another tech came by and I showed him to the water heater. I noticed there was water on the floor but thought that was normal. Later the second tech came up and said that the job was done and we should have hot water soon. He also said that the first tech would never gotten the job done if he hadn't come to help. Finally the first tech came up and said that there had a little water leak and they used a towel we had in the basement to clean it up. Then we went down to check it out and WHAT A MESS!!!!!!
Rockin Yankee
a month ago
Needed service on a Saturday, for an issue that happened after a storm where we lost power around the city. The issue was causing a flood in my kitchen and I could only stop it by shutting the main off. These guys were the only ones willing to come same day. I feel like I paid a lot of money, and they say they have flat rates no matter what time of day or night they show up. The gentleman who took care of us was there at 9:00 p.m; he was nice and personable, did an outstanding job, was very professional and was out of there in less than an hour.
I got quoted to replace my spicket the hole was already cut and they tried to charge me $500 plus dollars there's no why. I know for a fact that I was being overcharged and I didn't want to do any business after that quote I was ready for them to leave
Got a tankless a few years ago and it's already leaking. Since under warranty called them and went with no hot water for 3 days waiting on appointment. Then after taking work off they call 30min before appointment and say we don't service them so your SOL. So warranty is completely worthless and out the money to get a new one installed. I'll never use them again for anything. They will probably be fine to clear a drain but if your getting new equipment go with a company that can/will help when/if the equipment fails under warranty. I even already had a RMA for the tankless and know I would have to pay for it to be installed. They didn't even want to bother and it would have been a easy install since everything was already set up for the same water heater.
I hope I have the right location. Today at my job we had a tech come out, I believe his name was Eric, and he was awesome! He was very kind and helped us solve our leak issue. Thanks so much to this tech he was wonderful!
Mikaili Commissiong
5 months ago
We had Zo to come help us with our clogged pipes. He was very friendly and got the job done quickly. He told us up front how much the work would cost and showed us the working pipes when he was finished to insure everything was working correctly. It was a solid plumbing experience.
Austin Carpenter
2 months ago
I had some issues with Roto with scheduling appointments; they no showed 3 times. However after contacting them they came out and performed my camera inspection for free. My original tech Erik was amazing and the camera guy David was great as well. They turned a one star review into a 5 star. They value their customers, everyone makes mistakes and when they make one, they make it right.
Michael McCammon
4 months ago
Really impressed by the great service both Zo and James gave us. Will as always call you guys for plumbing needs in the future. Only thing I didn't understand was the labor charges. They seem a bit high. Everything else was first class service.
We will never use roto rooter again. The plumber was nice, friendly, and did a great job. The only issue is the labor was $514 For 20 minutes of work. This completely absurd. The parts only cost $34. Just ridiculous.
Sarah Williams
5 months ago
The plumber stood in my house and told me to my face that since I am a renter my price just super increased which is outrageous to charge different prices for the same services based on being a renter or owner.Then he refused to listen to me tell him my septic did not need cleaned out that it was literally just done and there were no other backups in the house besides the toilets not flushing completely. $373 for him to dig a whole and lift the cover of the septic just to see I was right.To top it all off, he then wanted $1000 to replace 1 toilet - $4000 for all 4 toilets in the house that are just outdated.What a complete and total ripoff! We will never recommend or call this company again for anything!
Mitch Mackesey
4 months ago
Only place I could find that could come out the same day, and they managed to come within a couple hours. Was it more expensive than it needed to be? Possibly. But when you need someone out that day it's hard to complain. They also helped out by using a moisture detector to help me find all the affected areas (water heater leak) which they didn't need to do. Very helpful and will for sure use again
Daniel Smedema
4 months ago
Had a drain clog deeper down below the u-bend. Tried to snake it myself to no avail. Called Roto-Rooter and they had someone out same-day. Kyle took care of it lickety split and was professional, courteous, and answered all our questions.Price was higher than I’d like, but worth it to have a functioning kitchen. Kyle gave us some tips to avoid the problem coming back, and service came with a 6-month guarantee.
Brittany White
4 months ago
500 plus for labor is absolutely ridiculous. The price of the piece they used was also $60 but can be found for $10 or less at the hardware store. They take advantage of the fact you NEED something fixed quickly. Id stay away and try to find another company if anyone sees this review. Only reason they get 2 stars is because 1 star is required and 1 is for showing up. They also don’t repair drywall so if they have to tear it out you’ll have to find ANOTHER company to repair it. Absolute bs. 670+ for a leaking pipe.
I was definitely pleased with using Roto Rooter. He came with in the hour of calling them. Did a great ? job in fixing everything that needed to be fixed! Was a very nice and pleasant guy. Would definitely use Roto Rooter again!!
Jennifer Cook
4 months ago
The Roto-Router service technician that came out to my house was prompt, professional, and courteous. He was able to identify the issue and make a clear recommendation of how to avoid a recurrence. Since it was an emergency situation that sprang up during the holidays, I greatly appreciated the fact that someone was able to come out the same morning that we called.
Jeff Larrison
2 weeks ago
My technician did a great job locating the source of our sewer problem. He then worked hard to fix the problem and unclog our drain. After years and years of build-up, our pipe had some major issues, but now we're back in business.
Genesis Sandoval
3 months ago
With my experience with Roto Rooter, the technicians have always been great. My problem is with the office. My basement has flooded twice with sewage water and Roto Rooter techs have determined that the blockage is in the street which means that it is up to Citizens to fix. It has been an absolute nightmare trying to get Roto Rooter to upload the video to Citizens. They first informed me that it would get uploaded in 2-3 days. it has now been almost a MONTH. And i'm basically just playing phone tag with the office. It's so disrespectful and dangerous as that is what is slowing the process down for the city to come and look at it while putting our health and the health of our pets in jeopardy. Will most likely never use Roto Rooter again for that reason.
Jennifer Boone
4 months ago
Kyle is amazing! He was here in 30 minutes, efficient, professional and fair. What a pleasant surprise! Kudos to whoever hired him. I will request him on my next plumbing need.
Zo was my technician and he is excellent at his trade. He determined the problem, fixed the leak, replaced the broken spigot and pipe and verified that no more issues were present by inspecting his work. Beyond that he was super friendly and just an all around great person to be around. Thank you Zo and thank you Roto-Rooter!
William Brothers
4 months ago
Be careful of the FREE ESTIMATE promise. Apparently unless the tech can physically see the pipes (like anyone could) and see the leak, if they have to cut a hole in your drywall(2 holes) it will cost you. Yeah, I had to pay 140 bucks for the tech to be able to destroy my property and leave it.
Sharon Lauray
5 months ago
My main drain was clogged since Saturday around 2pm (always happens on my weekends off..lol). I contacted a few plumbers who could not get to me until Monday and Tuesday and I was on standby for one of them, I got up on Sunday morning and contacted Roto-Rooter and spoke to their call service who was super nice and she contacted one of the technicians She then called me back and said they can be out to me in 30 minutes..boy was I thrilled! When Phil arrived, I informed him that I felt that I suspected my main line was clogged and needed to be cleared. I explained to him what had occurred. He had actually checked the cleanout before he came into the home. He came in and was detailed as to what techniques they would be using and that he had a guy who would be using a camera to view as well. He was professional and I felt that he was someone that I could trust. It took a minute to locate the clog and he said that Terry would be in and would use a camera to see where the clog was,. Well Terry came in and described what and how he would be using the camera. He was detailed and I felt that I could trust him as well, Both men were super professional and personable and very thorough and efficient. After they finished, the Field Supervisor, Chet, stopped by to check on the service and I told him that the technicians were great. I would use them again and recommend them highly. As a matter of fact, I have already recommended Roto-Rooter. Their service, for me, was outstanding and timely and prices are competitive. You get what you pay for. SO thank you Phil, Terry and Chet. You are appreciated.
Teresa Bryant
2 weeks ago
Fast, courteous and friendly! Zo had our issue fixed in a few minutes. I will certainly continue to use them for all our plumbing needs!
Kevin Williams
6 months ago
On a Saturday, I called for service on my water heater. They answered the phone, were courteous and professional, and dispatched a tech within the hour. Clint W. was very thorough and professional. Explained the recommendations in detail. Will definitely use Roto-Rooter again and asking for Clint W.
Did not take long to get to my house. Did a good job, I was surprised by the cost. I did get a $75.00 senior citizen discount but still paid close to $500.00.
Linda Marie Margosian
3 months ago
The worker was very polite, explained what he was doing and why he was doing it. He answered any questions I had. 5 stars for the work performed and 5 stars to the worker himself.
Bob Snow did a great job identifying the problem, calling locates, and scheduling the repair! The gentleman that came to do the repair were very professional, fast, and had great communication throughout the process.
When I initially called in my emergency (water spewing from a hose attached to my washer) the dispatcher was very professional and helpful. Was empathetic about my panic and assured me they could help! Then the scheduler called and said they could have someone here in 1/2 hour. It was less than that and the tech did a WONDERFUL job! Very professional, knowledgeable, cheerful, and customer focused. He made sure everything was solid before he left and was very pleasant. Thank you so much!
Carrie Lester
8 months ago
Kitchen sink was stopped up. Called around & 1place never bothered to return my call, the others I called wanted $90 just to come out and give me an estimate.Called Roto-Rooter and was told a technician was available in an hour. Technician was at my house in about 30 minutes. No charge for the drive out& estimate. The estimate was fair, he was very nice and professional, and had the drain cleared in no time! I think his name was Kyle(I can’t read his signature on my receipt too well). Would definitely call again for any future work! Am pleased!
Jennifer Edwards
7 months ago
I’ve are extremely pleased with our Roto Rooter experience. They were at our house to assess the problem just a few hours after we called. Our technician, Clint, was very friendly and knowledgeable. He had the repair done in less than an hour and saved us a bunch of stress. The whole experience was top notch!
My wife worked with Phil on a sump pump, plumbing discharge, problem. Phil was prompt, patient, professional and thorough in his explanation of the problem, what he was going to do and why. Unfortunately, he ran into blockage that could not be cleared, in spite of his determined efforts. He called Terry, a colleague at Roto Rooter, to run a camera in the line. The camera was able to determine the exact point of the blockage. Knowing this was an area the local cable company had been working in recently, we contacted them and are waiting on their response/assessment. Until then, the drain line has been temporarily rerouted. When we move to the next step,, we've asked Phil to remain our main contact. Both he and Terry have been great.
Jonathan Avellana
5 months ago
Clint and Vince did an absolute great job! They helped us with a soft clog and got things working for us in a timely fashion. Very professional and super friendly.
The service technician came on time, determined the issue, corrected the issue first time..all in 1/2 hour. Tech (Phil Stillinger) was knowledgeable, efficient and pleasant. Job well done.
Kyle was wonderful. He was friendly, quick and informative! We're appreciative of his work to get our bathroom operable again.
Mason Washer
5 months ago
They were fast to come out and assist, however the technician they sent kept having new pipes break as he fixed them. Eventually, this caused the pipe to the jacuzzi to break and the tech claimed “Roto Rooter does not service tubs or showers.” I then asked if he could cap off the broken pipe (which was NOT broken before he arrived) and he said that he cannot do that and that again, they do not service tubs or showers. He then packed up and left us with a $700 bill, a huge mess within my bedroom and bathroom to clean up, and still no water! He simply recommended sending someone else out.The following day we had a plumber come out who used to work for Roto Rooter who said the last technicians work is the reason the jacuzzi pipe snapped and that he lied, Roto Rooter does service tubs and showers. He also said he should not have left us without water and very well could’ve capped off the water - which is exactly what this plumber did!Leaving 2 stars since they did have someone come out in a timely manner and attempt to fix the issue, however it seems they were more worried about racking up a large bill instead of actually helping. Call your local plumbers, they’ll take care of you for a hell of a lot cheaper and the work will be finished and done right.
David showed up prompt and ready to complete the job. He is very trustworthy and hardworking. Those are the two main qualities in a plumber. If you are looking for the best in the business, ask for David or call Roto-Rooter!
Brady O'Malia
7 months ago
Highly recommend Roto-Rooter out of the Indianapolis area. Benjamin (8603) did a great job determining why I wasn't getting hot water to a shower, and had new parts and the repair complete all within a couple of hours. Impressed and thankful!UPDATE: Had to use them 2nd time for my hot water heater replacement. Requested Benjamin (8603), and once again he did a fantastic job. Greatly appreciative!
Old house plumbing issues - a ton of roots and then offsets at the lateral/main joint. We were really pleased with the whole service from the single guy at first with the extra-powered snake (on a Saturday afternoon after Thanksgiving) to the small crew that came out a couple of days later to send a camera down the pipes and then dig up part of the yard. We were pleased with the speed, quality, and accuracy of the work. We were given a couple of options of what to do - smaller fix with later regular maintenance required versus a much larger complete redo but that would be more disruptive in the short term and mean taking down mature trees, as well as front steps and walk. Both options were clearly explained and priced competitively. The Field Supervisor kept in good contact with updates, and before you know it they also had the city out to repair part of the main (necessary). If something like this had to happen I can't imagine having a better experience. I'd rather not have to spend this much money, but I can honestly say that it was well worth it, and we'll always call Roto-Rooter first!
The first tech they sent out was not friendly or helpful and not want to do the job. Said he needed a part which it turned out here didn't. The tech they sent out the next day was friendly, professional and fixed the problem. He informed me what to do in my end. He was great!
Zo did a fabulous job and so did Hunt! They were very thorough and explained everything. Also, loved our large dog. They did a great job!
Will never use this company again. Wanted $580 to replace wax ring. Hired for a job that they never completed yet charged for.
Marvin Vollmer
7 months ago
When I experienced a sudden plumbing issue, Roto-Rooter was able to send out an excellent technician within an hour although it was a Friday afternoon. The problem was quickly and professionally remedied, and at a reasonable price. Clint the technician was great! He realIy knew what he was doing. I will definitely call this company again for plumbing issues.
Zo was professional and helpful. He took the time to explain the issue and how he would repair it so it was less likely to happen again.
The Art of Healing
a month ago
The technicians misdiagnosed the situation and told the owner the wrong information. Thankfully the owner found leak was from the water heater. Technicians gave us $100 off the bill for being wrong.
Sump pump went out Saturday morning and they were out within 45mins. The tech was great to work with. Will use again.
Zo arrived in less than a hour and got our needs met quickly and efficiently!
Lash & Brow Design Co
5 months ago
Zo was absolutely amazing. He explained everything to me and made it really easy for me to understand what was happening. I cannot say enough good things about him
Chris arrived promptly and we were notified before arrival just like they said. He was very quick to diagnose the problem and communicate possible solutions to us. He worked efficiently and didn't waste any time, plus helped us understand our water system better as new homeowners.We highly recommend their services!
Courtney Castagne-McCavit
9 months ago
We had issues with our kitchen sink that a previous couple of contractors could not fix. Our tech came out within an hour this morning, went over options (we were relieved that we didn't get stuck with a $500+ bill), and then he got to work.He kept me informed when he ran into a pipe issue that needed to be fixed (needed a Y instead of a T piece), and went over a rubber coupling option until we could afford to get it replaced later. I really appreciated that he spoke to me instead of my husband since I called and I'm the one that handles most of the repair issues ?Once he was all done, he cleaned up, went over the work done and we were good to go. I'm also excited that we have a warranty in case something happened again.
Service was great. Had them install and remove a dishwasher. Techs were super professional and talented. 100% satisfied with service.The price to install a dishwasher was extraordinary high. I was being reimbursed for the installation, so the cost wasn’t a factor for me but if paying out of pocket, there is no way I would’ve paid their cost.
Fernando Avila
8 months ago
I got my main drain line pretty clogged. Couldn’t use any bathroom or the washer machine. I called Roto-Rooter and I am glad I did it. Clint Williams took excellent care of the problem. Explained everything to me and gave me some options to do the job in trying to save me some money. I followed his recommendation and it worked pretty well. He was right.I found the cost of the service very reasonable, but more importantly, I am really happy with his professionalism, experience and quality of service. I will definitely call them again should I need a plumbing service!Roto-Rooter keep up the good work!
Laura Hammack
10 months ago
We were incredibly impressed with our service. The lead technician was incredibly knowledgeable, professional, and extremely helpful. Our repair was not an easy one; however, the team of two stayed until late into the evening to get the job finished. We are so grateful!
We had a clogged kitchen drain on Thanksgiving Day. Roto-Rooter was available on a Holiday evening and took care of the clog efficiently and professionally. Service rep Clint provided excellent service! Zero complaints!
Overall great experience. I called and they were out within the hour. I had a main sewage line clog and they were able to get everything back up and flowing. The field supervisor that came out was very friendly and helpful in explaining what was the problem and steps I needed to take to resolve problem from reoccurring. One issue I had which is probably true for all companies is up charging parts. Only part used was a wax ring for toilet and I can get one much cheaper than they charged me. But another thing is they put the toilet on very crooked so now I have to go and buy another wax ring so we can fix it. I was very pleased with their work.Update 1/09/2023 - at the time of my original review I was pleased with their work and still am but since having the issue I was having occur a few times more since my original review I would say they up chargé a whole lot more than most. They charged me $600 to do something that two other companies did for $300 and $175 dollars.
Terri Selmier
6 months ago
I had clogged drain from the house and Phil fixed the issue. Thorough explanations, professional and nice. Recommend roto rooter over ARS (who came out and did nothing).
Mark Berardi
6 months ago
They cleaned out my sewer line. Took 30min and charged me $484. Way too expensive for the time, effort, and equipment needed. I would not recommend Roto rooter.
Clint was very knowledgeable and pleasant to work with and did a good job cleaning up afterwards with recommend him to anyone.
Alex Helmick
5 months ago
Kyle was very professional, friendly, and explained everything well. Made me feel at ease after having a bad experience with previous plumbers.
Nancy Wilson
8 months ago
Our basement flooded on a holiday weekend. Roto Rooter was everything you could ask for: A real person answered the phone, Experts arrived quickly, clean up was impressive and the effort to getting our basement dry was remarkable. Communication was frequent, educational and always professional. Highly recommend.
Melissa Jennette
3 months ago
Pros: same day service on a weekend
Cons: $339 to unclog a toilet! Way overpriced, technician could barely speak English and could not explain what was wrong or what he needed to do to fix it
Ashley Shull
5 months ago
Clint Willams came and augered the tpiket and was very professional and very poliet. He was timely and worked effciently. he was super great with the individuals as well.
Blair Brougher
4 months ago
Service tech was great but they messed up on the scheduling part and I had to go out of my way to come back to the place I work to be there for the service tech to enter due to a mistake on their end. Very frustrating.
Eric washington
10 months ago
Thank You Rotor Rooter for sending Van to service our plumbing needs!! He was efficient, prompt and very professional! R.R. was the only company that was able to come out within the hour of our urgent call.
Amanda Thomas
10 months ago
Had a great experience with the Rotor Rooter team that showed up quickly on a Sunday afternoon. Matt, the Supervisor showed up first and explained everything, answered my questions and explained Rotor Rooter’s remediation options for water damage. Then Phil showed up to snake out both the interior and exterior lines to see where our clog was. Sure enough it was on the outside (tree roots). Terry stuck a camera in the line and scoped it all out and pointed out a potential problem for us. We were pleased and thankfully the house is back up and running. Want tho thank Rotor Rooter for sending such a professional and efficient team it truly was a team effort by those guys. Nice job!
Kyle and David have always promptly taken care of us whenever we call. I recommend you call them first when the need arises!
melissa senter
8 months ago
Price is a little higher than I expected then guy did not turn on the water and he did not look in Faucet box for the tail piece pipe that matches Faucet and I have made 3 trip to hardware store to get parts. He was polite and I think maybe new. Second guy that came out to find out why I had not hot water was quick and good.
Kyle was very nice and very professional and also got the job done quick. 10/10 would recommend Kyle and Roto Rooter!
dave flaugher
8 months ago
Used them for downspout drain line cleaning. Worker spent more time talking to me and on his phone then working. Work took much longer (4 hours) than it should have. Resulted in $1600 bill for cleaning just a few downspout drains. Failed to follow up on an estimate to reroute one drain. Would definitely not recommend this company for any service.
kelley purvis
5 months ago
Kyle was fantastic and friendly. This is the second day we saw him and he is a hard worker and very kind.
vasiliki gianakos
6 months ago
Great service, super professional plumber. Our guy was great. Unfortunately, the company itself overcharges. $550 to unclog a drain is just flat-out disrespectful.
David fixed our garbage disposal better then when it was installed. The other guys put in the wrong plumbing and David corrected it without an extra charge. He also stuck around to make sure there was no leaking from the pipes. Thanks David !!!
Zo was quick courteous and handled my clog like a professional 10/0
Laurence Davis
a year ago
They couldn't get to me that evening, but they called first thing in the morning and got a repair tech over. He quickly assessed the problem and told me the price to unclog the toilet. Kind of pricey for a 30 minute job, but at least it's repaired and working. I would recommend them, just be prepared to pay a hefty price.Update- so I had a bigger problem than just a clogged toilet. A major problem with my sewer pipe was found. Did have another company come out just to have two estimates in hand. Roto-rooter was by far the better one so I went with them and they had everything fixed in just a few days. Great job! Thanks guys!
Rosa Partida
11 months ago
I was very pleased with the service - prompt response and on going communication. Glad we met Clint! He was very professional and helped us understand what may have caused the issue. We would trust him with any future issues. Thanks Clint for getting our sink fixed!!!
James B was nothing less than outstanding. I had a drain emergency and they were very quick to come out and respond. The office was very friendly and James the technician was super professional, knowledgeable, and friendly. He did a great job and I would definitely recommend them
Van arrived within the 30 minute time frame. He was professional, courteous, explained each step, very thorough & detailed. Amazing Customer Service skills and I would prefer to work with him again. I highly recommend his services. The work was in a reasonable amount of time & excellent workmanship!!!
Brad Olmstead
10 months ago
5 stars all the way!!! Our technician showed up on time and gave us a couple of options on how to fix our plumbing problem. He was upfront and honest about the pricing for what we needed done and fixed our problem quick. Would
recommend using Roto Rooter for any of your plumbing problems.
Daniel Ellington
5 months ago
Was quick to respond to an online request, even offered earlier appointments. Was on time and communicated through the problem. Finished the job with no open eneded questions.
Mary Stunda
11 months ago
I placed a request online last night around 8pm to have someone come unclog and inspect our sewage line from 8am-10am the next day. I did not even mark this as an emergency on the request; however, they had someone at our house the very next morning bright and early, service tech Phil Stillinger! He was extremely polite and very knowledgeable. When he realized we were going to need a camera in order to visualize the damage to the line, Hunt Waycott came to the rescue! Amazing people and great teamwork. Give these men a raise!! They went above and beyond to help us with our sewage line issues and continued to educate us on everything during the process. Highly recommend Roto-Rooter!
I originally gave a 5-star review immediately after the plumber left but after investigating, I am changing it to a 1-star. We were charged nearly $700 for an issue where the plumber fixed two sinks which took him 2 hours (as well as figuring out the issue). He told me his hourly pay was $340 which seemed like a lot, but at the time I did not know the issue and, being that it occurred during the weekend where there were not many available plumbers, I thought it was my only option. While working in the bathroom, he called me in to show me that the faucet handle was broke -- which he blamed on the original issue. He left for a half hour to get a new faucet (yes, that was part of the 2 hours that I had to pay for). He told me that he would discount the faucet and not charge me for it. He made a point to tell me that he was saving me $500+ for not charging me for the faucet replacement. So, at the time of my original review, I thought he was really doing me a favor. Well, today, I had some similar issues with: Washing machine, two sinks, and a toilet. I was able to fix the issue in all those things in the same amount of time this professional fixed the two sinks. I also looked up the faucet that he replaced. He installed a $53 faucet to replace a $130+ faucet that I just installed a year or two earlier. In all honesty, if it truly wasn't working, then I think he broke the original faucet. When he showed it to me, he showed it to me very quickly and took it with him when he left. There is no way in hell that what he did should have cost $680. I'll also add that he also tried to get me agree to allow him to remove my water softener (which was the cause of the original issue) for the same magic number of $340 plus the cost of a part. I asked him, Could I just bypass the water softener and save myself all that money? Which he responded sure.... I will never use Roto-Rooter again and do not recommend it.
Called at 7 am on a Saturday morning and the service tech Clint was at my house within 2 hours and the repair was completed by 11:00 am. Other plumbers would want to charge me extra for showing up on a Saturday (if they would show up at all) and the repair would be double since it was after hours. The next time I have a plumbing problem Roto Router and Clint will be the ones I call.
David with Roto Rooter was excellent. Very friendly, professional and a hard worker. He worked continuously until our drain was opened. Highly recommend.
Had a mixed experience. Our kitchen sink wasn't draining and we suspected tree roots in the main line. The plumber that came out was great and helped a lot. He also referred out a camera tech to take a look inside our pipes. The camera tech, who was also at the managerial level we believe, could not complete his task of pinpointing where the tree roots were. He also left without communicating how they would follow up, as the sink still wasn't draining. We called back and confirmed with the dispatch that we had another appointment that week. The same plumber came back out and was able to pull out the roots and left us with a maintenance solution we can use in the future. He then said as a free service, the camera tech would come out and inspect the quality of our old house's pipes. The camera tech called to say he'd call in a couple minutes to let us know he was on his way, but we didn't hear anything for an hour. When we called him he said he could come out next week instead as he didn't know where his camera was. He also wasn't sure why we wanted him out in the first place. We opted not to have him come out.
Steve Emmons
9 months ago
Phil was very prompt, courteous and professional. Within a short time, he had our drain cleared, and he made recommendations for maintenance. I can highly recommend Phil and would not hesitate to use him again.
Roto-Rooter was the only service I found that answered their phone after 6pm on a week night. Then they said they could have someone out within 4 hours. Their service went exactly as promised. The technician Benjamin was professional and explained everything before he performed the service so we would know exactly what to expect. Were they the cheapest? Likely no. But when my toilet flooded my first floor I didn't really take the time to price shop. I am grateful they came out and fixed the problem!
steve sutherland
3 months ago
UPDATE: As nice as it was for the manager to reach out below, after sending my info, they didn't follow up at all. Pat Swanson clearly sent the note below for the optics that they care, but they don't.They tried to charge me $700 plus parts, to patch a problem and not even replace what is less than 10ft of water line. I got it done for $250 all in. Absolute rip off, and will never call them again. You are doing yourself a disservice if you don’t get another quoteUPDATE: as expected, somebody below said they would look into the matter, but sure enough....never heard from them. this isn't where you want to spend your money
Jennifer Smith
11 months ago
Lal was great! He was here for 7 hours and never complained. He did a great job and we loved his personality. We would definitely use him for future jobs. He is a great employee and deserves some sort of merit!! Thanks again for sending him out!
Michelle Miller
9 months ago
I called Roto Rooter for emergency service after another company’s work had resulted in a basement flood after hours. They were very prompt, professional, and fixed the issue along with starting clean-up. I would highly recommend their services. Miguel and Chana were too notch.
Harlan Asberry
9 months ago
Phil is an incredibly knowledgeable technician who will make sure the job is done right the first time. His customer service skills can't be beat! I would highly recommend asking for Phil as your technician for all your service needs.
Christopher Johnson
6 months ago
Clint was very determined and had a great attitude while battling the sewer blockage in my old home. He kept at it long after I thought it was hopeless and got the drains flowing again.
ming toi gammon
11 months ago
Victor was very professional in his work, also very knowledgeable and present. He worked hard to try and figure out what my problem was. He got it fixed was very focused on it and would not give up. He needs a bit of gratitude from you the people he works for. You need more kind hard working guys like him.Thank You Victor from the bottom of my heart, I am very grateful for you work.
Kathleen Hartman
8 months ago
We're very thankful that Roto-Rooter could come first thing on a Sunday morning when we had sump pump problems on Saturday night. The clog was discovered, but had probably been there a long time, so the sump pump motor was friend and the system had to be replaced. Roto Rooter took care of all our sump pump issues thoroughly and professionally.
John Chenault
7 months ago
Kris Wiening Roto-Rooter Tech did a great job. Kris is experienced and very good at solving pumping problems. I would highly recommend Kris to anyone experiencing pumping issues.
Kris was our plumber. He did an excellent job and was very polite and professional. We discussed what needed to be done and he gave me a price and did the work quickly. I highly recommend him.
Kim Medlock
10 months ago
We could not have been happier with our experience! Same day (within a few hours!) service to fix our broken outdoor spigot and Van, our plumber, was exceptionally professional and extremely efficient. Highly recommend.
Matthew Raich
11 months ago
Roto rooter did a great job for us. Our service technician named chana did a quality job. He was very knowledgeable and professional with his work. Great personality and finished by explaining how to works properly.
Mohammad Al Hasan
10 months ago
Roto-Rooter is a fraudulent company. I made an appointment online. They did not mention anything about diagnostic charge during appointment making. The guy came and he looked at it for 2 minutes. He then asked for 450$ for fixing the leak. I declined to proceed. He then asked for 130$ for diagnosis, which I paid. But, this should have been revealed during the appointment making. Roto-Rooter does not do it and commit fraud. Finally, I called a guy from Craigslist, who fixed it for 125$. I paid less for fixing the lick than a 2 mins diagnosis by Roto-Rooter. Never call Roto-Rooter and stay away from them.
George is so helpful, knowledgeable and kind. He put me at ease knowing that he would go out of his way to solve all my plumbing problems, including navigating confusing insurance issues. I am very impressed with such superior service.
Very quick response time from the call to them showing up at my door. Technician was nice and professional. At first a leak in the pipe was not found and that required another trip to the store. But everything was fixed and works great! Only complaint would be the cost, which felt very high.
Chana was very helpful and professional. He was available earlier than my scheduled time and showed up quickly. I’m very happy with him and his work ethic. He was personable. Thank you!
Jessie Coleman
a year ago
Phil and Hunt where absolutely amazing to work with! They where efficient and made sure to explain everything to me. They helped me figure out a game plan and find the source to my problem. They also work really well together and had my laughing a few times. I look forward to hopefully working with them again on any future plumbing projects I have come to mind.
Elaine Cissell
11 months ago
Phil Stillinger was the tech that came out to clean out my main drain. He took his time and was able to clear everything out knowing I’m not in a place at this time to replace my clay pipe. Jack Crenshaw was the field supervisor on site. They both gave me good information on what was going on with pipes. Quoted me a price to get things updated but also was not pushy about getting it done right then. This is the 2nd time I’ve used Roto-Rooter and have had amazing see it both times. I will continue to always call them for any of my needs.
Responded very quickly. Completed job fast and service was great.
Came out with in an hour of calling them. Got the job done. Even showed me what they were looking at as far as repair and were more than happy to answer any questions I had
Curtis was terrific — he diagnosed my problem quickly and offered some very important advice and expertise that helped me solve my issue. I'd recommend him to anyone. He was great.
Technician explained what he did and the reason for the problem. He was courteous and professional.
whhitestallion
10 months ago
Had two clogs removed. Paul was quick and very professional. Very knowledgeable and willing to educate me as well. These guys don’t mess around. They don’t just eliminate the clog and leave, they work and work to really make sure the clog is clear
Kollene Evans
10 months ago
I called Saturday at 6PM and someone was out by 10AM the next day! Van was awesome & quick to get our water pipe fixed and back on. The price was not bad at all considering it was a weekend fix!
Jennifer Weddle
5 months ago
Called and David was here within an hour. He was extremely nice and had our issue fixed in a very short time
Tony C was very efficient, courteous and professional. He worked very hard to clear roots after many years of growth. He was amazing.
Roto-rooter was fantastic. Came out on short notice. Fixed the urgent problem and helped us identify how that was connected to a few other issues. Cliff was especially great! Great customer service!
Taylor Stethen
11 months ago
Had a clogged pipe in the house over holiday weekend resulting in water damage. James B came out same day and quickly diagnosed and resolved issue. Couldn’t recommend higher. Very professional, personable and knowledgeable. Even stayed past his shift to make sure pipes remained clear without further issue.
Kyle was punctual, cheerful, competent, helpful, and professional. Will certainly use RR again! JOHN RIDGE
We had excellent service from Lelang. He did so well with explaining what needed to happen and what he was doing. He also was very straightforward about the expenses, which we really appreciate. Previous businesses we have worked with have not done any of these things.
Fast and on time.I greatly appreciate the service I received from Mr Clint Williams. He was Frindly,very professional,knowledgeable and skilled at his job. Outstanding service. All of my plumbing needs will go through Roto Rooter in the future. Wade Harp
Highly recommended! They had someone available within 2 hours of my call, without an extra emergency charge. The technician was thorough at diagnosing the issue, and competent to deal with it. And very polite too! To top it off, the service came with a 6-month warranty!!
Van did a great job. He identified the issues and walked me through the different steps I could take to repair them. He knew what he was doing and tackled three different plumbing issues in my home. I was impressed with how well he did on all three. If you call them ask for Van!
We had a huge sewer back up after we had people over on thanksgiving. We called rotor rooter and they came out within 30 min. Today we had a back up again, the same tech came out and solved the problem. Very thankful for the 6 month warranty! We had Lal and he was very helpful with problem solving the solution.
Within 12 hours of an online request a service technician was at my door and the job was completed that day. Bill could not have been more accommodating or professional. I highly recommend Roto-Rooter!
it was a difficult job because the drain did not have a T joint, as it should have, from the clean out pipe to the main drain line. Kima had to guide the snake backwards through a difficult opening, He did and excellent job, Without his expertise the job would have taken longer, been more involved and cost more. He's a pro for sure.
Everyone to a person (Michael, Scott, Chris, and Kyle) have been nothing but professional, courteous, prompt, accommodating, and friendly. Would not hesitate to call these folks again. :)
Filled with Gratitude is the Only way I can describe my experience today with this company. Me and My husband have been dealing with plumbing issues for a few weeks! We called another company and they wanted to charge us nearly 600 bucks and we couldn't afford that. We explained to the tech our problem and he spoke to his manager and they helped us work out a solution to help us within our budget! Thank you so much Clint Williams and Roto Rooter!!!!!! Thanks for making our Christmas Brighter!
The problem was not solved the first time. After calling to report the issue, the response was immediate. They sent Van out the same day within an hour. Van was very professional and listened to our issue. He solved the problem after a few minutes. Van then took his time fine tune the results. He demonstrated his expertise with plumbing issues. We are delighted with the final results. Thank you Roto-Rooter and Van!
I called two other plumbers before calling Roto-Rooters. Not only did they pick up but they had someone at my door before the other two could even call me back.Phil Stillinger was great! Not only was he able to quickly evaluate and solve the root of my issue, but he also helped educate me on how to prevent future problems. I’ll definitely call him and Roto Rooters again for all of my plumbing needs. Did I mention they arrived within 30 minutes of calling on a early Sunday morning!? This company is great!
Christy Beeson
4 months ago
Zo was very nice and professional and took care of our leak quickly and efficiently.
Shelley Luedke
a year ago
Eric came out late on a Sunday evening when I had standing water in my basement and was unable to use water in my home. He was very professional, friendly and knowledgeable of what he was doing and explained everything as he worked. I appreciate him being able to come out so quick. If I ever need their services again, I will definitely request him to come back out!
Leslie Branson
a year ago
Billy came out and replaced our pump after it failed and we discovered water in the basement. He talked us through every step of the way and did a great job. Professional and kind. Would recommend Billy and Roto Rooter to anyone!
We came home late Saturday night from vacation to find a flooded basement. Immediately after calling the insurance agent, we set out to locate a plumber and remediation/restoration company. Roto Rooter had amazing reviews. I called and put in a request for a plumber. I was pleasantly surprised they also provided clean up and remediation.I was contacted by Miguel Campos almost immediately to coordinate the plumber repair and clean up. He was kind, professional, and very knowledgeable. He took well documented pictures for the insurance, explained the process, reviewed the coverage with us, and provided a detailed plan for repair and clean up.I cannot say enough good things about the way he handled the concerns and questions of a very travel weary and slightly shell shocked family.
He was so nice and made sure everything was completely taken care of before he left. I will be using the guy who came today every single time.
We noticed a sound from the sump pump at 1am on Memorial day. We called Roto the next morning, had my information verified and someone on their way in 15 minutes. Our guy Lal was here 30 after that, diagnosed the problem, and gave me a quote. He let me take 5 minutes to do some research and I decided to go ahead and move forward. Lal put in the new pump and answered lots of questions throughout. Super professional and the whole process from first reaching out to cleaned up and paid was 11-2:30pm on a holiday. Glad I can still make it to the grill with time to spare. Thank you!!
Brandon Phillips
a year ago
I do remodel contracting , this is the second time I was in a spot where my own plumbing skills were not applicable. Both times your company came to my project site within 2 hrs of my call. Your employees have been awesome to work with , professional , clean , skilled , helpful and honest. I would have your company in any of my projects proudly. I look forward to your service in my future projects I cannot relay the appreciation I have for all of you. Thank you and Happy HolidaysWith Respect,Brandon Phillips.Phillips Contracting Indianapolis
Kevin Micol
11 months ago
I was woken up this morning to my wife yelling that there was water in the bathroom downstairs. After some investigating, I determined that I had a clog between my house and the street. I called 3 other plumbers and nobody was available until tomorrow. Roto-Rooter was the 4th place I called. They could have a plumber to my house in 2 hours. I received a phone call 30 minutes prior to the plumbers arrival. The plumber, Van, was very professional and was pretty quick! Van was here for no more than 45 minutes and was able to clear the clog. Roto-Rooter then sent out a field supervisor to inspect Van’s work (and to make sure there wasn’t damage from tree roots) by sending a camera down the drain pipe. Based on this experience, I would recommend and call again. Thanks Van!
Heather Kochon
a year ago
Roto Rooter came out to snake a drain at a property my company is helping sell. I was supposed to be at the property to let the technician in. He showed up on time and completed the job as requested. However, we also requested the pipes to be scoped so we could have pictures to show the buyers. This technician was not able to preform this, but he took my number for his supervisor to schedule. It’s been 2 and half days without any call from Roto Rooter to schedule this service. I’ve reached out a couple times to schedule but nothing.I have no issue with the first half of the services provided, but this has been a time sensitive matter and it’s been frustrating to not receive a simple phone call to schedule an appointment.
Baldo Guerrero
a month ago
Great service! Very professional and polite. Definitely recommend
Deborah Petree
11 months ago
Tree roots removed from the house drain to the front yard. Phil Stillinger was relentless whentrying toclear out our drain. We were very impressedWith his knowledge, work ethic, and friendliness.Roto-Rooter will be our first call if we have issues in the future. We will also recommend to friends and family.Debbie and Darryl Petree
Dontrell Davis
11 months ago
While they were draining our water heater they missed our drain causing our ceiling to bubble and leak. Then when found they initially tried to say it was a preexisting condition and was on us but once they sent someone out it was determined they had missed the drain. Because of this they installed dehumidifier to dry out area and offered to paint area if we need it.Then once new unit was installed later that day they couldn’t get it to turn on claiming something was wrong with our breaker box so we needed to schedule an electrician to look at it ( out of our own pocket) then they would come back to wire it up even though it was just fine before they touched it. I asked to speak to his supervisor and was told he gave him my number and I should expect a call from him soon.( 3 days later still no call fyi) they sent a new team out the next day and was able to get the power working no electrician necessary . Turns out it also was a bad unit so had to uninstall and hook up a new unit. Oh yea plus was quoted at 1500 to 2000. got charged the 2000. Kyle was prompt and kind. The other gentleman that came on second attempt was very experienced and got the job done.
kynzie horsley
a year ago
Kyle was very efficient, and was able to fix our toilet in less than an hour. We called the same day for repair and he was here within a few hours. He was very nice and explained everything that he needed to do before he did it. Would recommend Roto Rooter to anyone! Thank you!
Plumber who came out did a great job! He checked and double checked his work. He explained everything each step of his way and was very professional. I would give him 20 stars if possible. Very pleased!
I thought I could do the job myself until it was a bigger job than I had realized. I called and they had a tech out to me in less than an hour; problem fixed 30 minutes after that. Didn't plan on having to spend money on this fix, but not at all mad about the price for the service. Highly recommended.
John Ferguson
11 months ago
Phil Stillinger and Terry Mallory were awesome! They came out in the timeframe provided and were extremely professional and informative. They troubleshot some problems, ran the camera out our line to the septic tank and found a root to be our problem.
Cassandra Jackson
a year ago
The two servicemen who came out to service our clogged drain in the basement were very professional and educational. They provided a considerable amount of information regarding the drain. They were able to unclog it and the price was very reasonable. I would definitely use them agin.
Josie Gillespie
a year ago
Our front man was Miguel Ocampos, we cannot praise him and his team from Roto-Rooter enough for getting us right on track when we had water damage in the house. Very knowledgeable and very patient which is always great when you’re working with a homeowner who is freaking out about all of the damage that needs to be cleaned up. He takes time to explain each and every process that they will be doing and is always willing to answer questions when you think about them once you’ve calmed down. I had watched a video on YouTube about cleaning up water damage, I watched a few and the video from Roto-Rooter was very informative and that is how I made my decision to choose this company. I would highly recommend to anyone who has had water damage cleanup, Rotor-Rooter get an A+ in our book.
Alyssa Fearnow
2 years ago
Erick and Miguel were excellent! I called at 1 on a Sunday and they were here in about an hour. They were great with explaining the process to ensure I knew what to expect. They very professional and ensured the job was complete before leaving. Erick even cleaned up before he left which was greatly appreciated! Overall very satisfied with the job and will be sure to use Roto-Rooter for any issues in the future!
Sheree Koester
2 years ago
The technician was polite and professional. However, he was a bit late. He was there for an hour and a half and installed a new garbage disposal and the company charged me $727, which I thought was high. However, I was contacted by the owner who was very helpful and explained the pricing and gave me 20% off the total price. He was very understanding and compassionate. I would recommend them and I will probably use them in the future.
Roto rooter has provided good service for me multiple times. Most recently the techs Clint and Josh have helped with some commercial drain clearing, pipe jetting, and a clogged toilet. They both have provided fast service with a great positive attitude.
Son put something in toilet and backed up.Roto rooter came out timely and took care of issue in 20 minutes. Tech was polite and professional. Only problem I had was the fact that they charged me 319$ for this job that was simple for him.
Blake Spellman
a year ago
Technician Chana showed up on time, was very nice & polite, and fixed my issue! He figured out what was going on, stayed until issue was resolved, showed me what he did and that the sink was really fixed! Chana was great!
Ernestine Campbell
2 years ago
My experience was very professional. I had the opportunity of meeting Mark Manson who was extremely knowledgeable and explained everything in detail. Was patient and kind even when I continuously asked the same question over and over again he made sure that I had a understanding of what was to be done. I didn’t . He was friendly outgoing and made me feel comfortable and I was OK with having him in my home and felt secure that he would do a wonderful job. I also have the opportunity to work with Miguel Campos who was very professional help assist me with everything that I needed make sure that I didn’t have any additional questions. It was a great experience I would definitely recommend these guys to anyone who may be having an issue with plumbing.
Kevin Jamison (AwesomeBro)
a day ago
Zo handled the issue quickly and efficiently. Thanks Zo!
Edward Huckleberry
a year ago
This was a great experience. We had a severely clogged kitchen drain and I called Roto-Rooter. They sent Kris out within about an hour and a half. He was professional and very friendly. He answered all of our questions and explained everything he was doing. It was raining out and he was very careful with his shoes and equipment when coming in and out of the house. He unclogged the drain successfully and double checked his work before cleaning everything up. If you have plumbing needs I recommend Roto-Rooter and Kris W.
Derrick Walker
a year ago
We had someone come out on short notice as we were concerned about a frozen pipe to our toilet. The tech comes out, ascribes problem to the toilet itself, and not the pipes, charges us almost 500 dollars to get it working literally for 2 flushes, and it’s not filling again. We’ve had two different service people here who barely speak English, so it’s close to impossible to communicate which is a huge problem when dealing with house repairs. I am not one who typically has the time or inclination to leave negative reviews on line but I’m very frustrated with this service.
Marce Walker
9 months ago
Service person came within time promised. Was able to fix two sinks when the owner was unable to install new plumbing himself. Service person was able to fix the sinks in one visit and in a timely manner.
Rotorooter made it out within two hours of contacting them. They helped me diagnose the cause of a water leak and get the walls opened up. I didn't end up using them for the repair (chose to do it myself), but the price was super reasonable for their help and they came out right away. Great experience!
Lora Dunlap
10 months ago
Curtis was Professional, polite and answered all my questions and concerns. He got the job done in a few hours,( that's great when a company can do that).
Rich Phillips
8 months ago
Chana did a very professional job during an after-hours + weekend emergency job. Very courteous, explained everything we needed to know afterward. I will use Roto-rooter again.
It was great service until the end. The gentleman they sent out to measure the dryness unplugged my fridge and deep freezer once the drying process was finished attempting to turn off the equipment. I did not notice until later on when rotor rooter came back out to pick up the equipment much later. The floor was wet again with water from the melting ice. Had to trash a lot of food. Not sure how that mistake was made since it was an extension cord of mine with only those two items hooked up. But other than that issue great service.
Awesome service! Told me prices before hand and made sure the job got done.
Technician arrived on time, was courteous and professional. Looked at the drain briefly and then verbally gave my wife a price. The price was considerably higher than expected, but given the situation...we approved. Per formed the work, unclogged the drain, and left. Only issue is that he could have spent a few more minutes and cleaned up the mess.
Miguel was awesome. We had an emergency leak and they came out the same day! Miguel came by and was honest about what we needed to do to get our situation fixed. He was personable and we would definitely want his help again !
I called 4 other places first. They either didn’t do drain issues, couldn’t come today, a Sunday, despite listing 24/7 service. But finally my call was answered and a tech was out within 2 hours. I had water backing up from a floor drain, under my flooring, also causing my washing machine drain and kitchen sink to back up. A mess! Phil Stillinger tech#5264 is the drain guy! Professional, knowledgeable, explained everything & very thorough. Roto-rooter is the only one who comes to the rescue!
Kent Weiler
10 months ago
Roto-Rooter was out promptly, and cleared a clog in the drain. The water if flowing smoothly now. The one downside is they couldn't scope the pipe to verify due to a P-trap and they didn't have the smaller scope on hand.
My sump pump motor died. I called RR and Tina answered. She was knowledgeable and sent a tech out within the hour at no charge. The tech was able to install a new motor and backup motor that day. He was professional and knowledgeable. He was done in 3 hours and cleaned up after himself. I have a 5 year warranty on the motor and a 1 year warranty on the labor. They have a high labor cost but they are worth it and deserve it. I could not do what he did. He cleaned out the bottom of my sump pump pit and the smell almost took me out of this world. If I had this career, I would ask to be paid what I am worth as well.
Great tech who made repairs. Quick response by water treatment person.
James Hiatt
10 months ago
Clinton was very helpful and professional. He ensured everything was taken care of and was able to refer others to help with next steps due to a sewage coming back into the basement. Highly recommend.
Thanks so much! You came to our rescue quickly and took care of our water heater leak. The technician was skillful, professional and offered me a great deal on full replacement of the water heater and some piping and shut off valves. I know it was a great deal because I had been pricing water heaters already. He was able to get all the work done for me in the same day. I give high praise to the technician and to Roto-Rooter for their quick, efficient, professional and outstanding service!
Miguel Campos was our water restoration professional. He was very polite and thorough. He made sure I understood everything and was prepared for services. Bill Andrews was the plumber who repaired our sump pump. He was professional and got the parts and work done the same evening we called. Thank you so much guys.
Kris was very helpful in getting my drain unclog. He was very courteous. All around great service. Would give more than 5 stars if there were more at top of page! Thank you Kris!
Phil was great! Super helpful and a pleasure to work with!
Joshua Brown
4 months ago
The technician arrived quickly, got the job done fast, and was very nice
My kitchen sink and garage disposal was clogged. Chris cleared it and recommended a treatment for the drains throughout the house. I was very happy to get this taken care of.
We called roto rooter to come out and unclog one of our floor drains, they were able to send someone out the next day, which was awesome.Lal showed up the next morning to unclog our floor drain and was on time and very nice. We chatted about the problem and he explained how we could do a better job about preventing it in the future. He was very professional and left the area cleaner than it was when he came it.We would definitely use roto rooter again and specifically ask for Lal!
Vernon Billups, Jr.
a year ago
Considering experience, Roto-Rooter remains on the high end for pricing when it comes to repairs, however the experience was smooth and pleasant. I enjoyed my experience and the technician was very professional, respectful and knowledgeable. Slightly disheartening knowing you're being over charged for minor repairs. I guess it comes with the territory.
Jeffrey Ringgenberg
a year ago
When our basement toilet backed up, we called Roto-Rooter. They were at our home about 2 hours after the initial call on a Saturday night and quickly realized that the issue was a failed ejector pump. We had a sewage water leak in our basement as a result and it was just a mess. First, they located what appeared to be the problem and then got a restoration crew over immediately that evening. Manuel then calmly assessed the situation and took action to have the restoration work completed the following morning. Keelan (sp?) did all the demo and made sure the clean up and sanitation was all taken care of. Overall, the team did a really good job even after facing some challenges along the way.In terms of feedback, the only thing I can think about is that they could be more proactive with picking up their equipment after the restoration is completed. It wasn't a big deal but I had to call and they came to pick up their equipment that same day. Will definitely reach out to Roto-Rooter if we ever have another issue arise.
Maria Gutierrez
a year ago
I had to have my water heater replaced and luckily I was still under warranty for parts but unfortunately not labor. Roto Rooter came out, which by the way I highly recommend service technician #6516 his name is Van. Very professional! He went above and beyond to take care of something for me that he knew I wasn’t happy about and got it taken care of when honestly he didn’t have to. If and when I have to call on Roto Rooter again for anything I’m asking for Van! Great customer service!
Van did a great job and was very fast. He even showed me some areas that could be problems in the future. Great service
Miguel and Vala have been absolutely wonderful service professionals. This team worked tirelessly on a Sunday to ensure that our water emergency was stabilized. They made sure the had the best equipment and sump pump system in place for our home. Roto-Rooter has a seamless and comprehensive system for repairing the problem and then restoring the damage. I would highly recommend them to anyone! Especially in an emergency!!
They came out the the morning after I put in a request which was awesome. My sump pump failed and they diagnosed and fixed the issue on the same day. Vala was my technician and was extremely helpful and knowledgeable about the entire process and communicated everything to me to help me learn the process more about my sump pump. Finally, after a quick google search to see how much a new sump pump/install was, they were quite a bit below the average cost in the area and I was very, very appreciative of that. I will definitely use again if a service they provide is needed.
Jeffrey Dalstrom
a year ago
At our business we had our women’s restroom toilet get clogged down into the pipes right at the end of a long day of theatre productions. It shut down every stall in the restroom. I immediately got a hold of Roto-Rooter via phone at 9pm on a Friday and we were setup for first thing in the morning on a Saturday! I thought for sure we wouldn’t get service until Monday, but they pulled through! Our guy was Kyle and he was great and knowledgeable. He was also fast! He had us up and running again in less than 30 minutes.
This is the second time we have had to use this company in the last 3 years for 2 different issues. Their technicians are professional and very thorough. They are done in a little over an hour each time. Jeff J came this time and couldn’t be any more pleased with his work.
Heather Boylan
9 months ago
Juhmal came to clear our clogged drained. His tool wasn’t working properly so he called Jeff out to help. Once Jeff arrived they both were working to try and get our drain unclogged. Jeff felt something was wrong so he called Terry to come bring the camera out to look into the sewer running to the house. The three of them worked great together to figure out why the clog was happening.
Leleng arrived within 30 min. after we called for service on a weekend evening. He did a very thorough job figuring out where the clog was in our sewer line. He worked hard and fixed the problem. We recommend this company for emergency plumbing.
Ashlynn Barnes
6 months ago
He was very respectful and nice and explained everything that we needed to know and we will ask for him to come back
michael whitman
11 months ago
Professional from the start. Tech Lal Chana arrived promptly. He was proficient, thorough clean and communicated diagnostic and treatment plans. Polite and friendly. Would welcome him back for future repairs.
Very happy with the service and professionalism from everyone at Roto-Rooter. Our sump pump stopped working during a week of very heavy rain, which caused an overflow of about 2 inches of water into our basement. From the field supervisor that first came out (and was here on a Saturday within 30 minutes of my initial call), to the service techs that did the water extraction, to the plumber that came and replaced the sump pump, we have been extremely satisfied from start to finish.
Scheduled service to come out and look at a shower drain leaking on the top floor, creating issues in a closet below. Team came out, assessed the situation and was able to fix the problem in a very short amount of time.All options were discussed as they were diagnosing the issue so I knew what options I had. Service was fantastic and would use them again.
chris broadstreet
a year ago
Main sewer line is clogged. I had a gentleman named Phil come out. He asked what was going on? Phil took the time out to listen to my concern with what’s going on without any rush as to others.It was a pleasure meeting and dealing with Phil. He was professional and definitely went above and beyond the call of duty for the task.Thank you Phil and team.
Lal from Roto Rooter arrived quickly after my call. He was kind and professional and I trusted him and his work. I am so thankful to get my laundry room back in workng order and so quickly! Thank you, Lal!
God and Country
2 years ago
I had a clog in my master bathroom toilet from the outside drain to the sewer connection to the city. The clog was cleared up and now I'm waiting for the camera guy to show me what's inside the pipe. The technician was courteous and professional and their promptness was appreciated. I've never had to use this service I consider myself lucky but if you do it's quite pricey, fyi. I did not have time to call around to get prices I needed this resolved and had a coupon that helped somewhat. While customer service is lacking so badly these days I appreciate the professionalism by this technician. Thank you!
Master Xploder
6 months ago
Phil busted his butt to help us out with an absolutely insane problem. We cannot thank him and roto rooter enough and will be using them for sure in the future.
Todd Behrends
3 years ago
The service was fast, very friendly, understanding, and knowledgeable of my situation very professional probably the best service experience I have ever had done to my home. He was very quick at his job and professional and clean. If I could give 10 stars I would oh yea and this A 6 month guarantee and they come later with a camera to tell me what is causing the clog. Best price in town keep up the great work fellas always be my first call with any plumbing issue
Service was great and technician was on time, friendly and very informative. Kris was able to unclog the outside line quickly, which was much appreciated. I also like the follow up visit that will be scheduled as a part of the overall service to give piece of mind as to root cause of the issue. Thank you!
Maintenance of sump pump. Very professional and honest. Gave me the price for service up front and didn't take advantage of my lack of knowledge. Was respectful of my property and pets. Would definitely use again!
Elizabeth Frick
a year ago
The company is still working to restore our plumbing but I am confident they will be successful. The plumber who came today, Phil, was absolutely wonderful. He looked and looked until he found what we think is the problem. He was so conscientious about his work. And so nice to our dog, thank you Phil!
It was absolutely great Miguel Campos is a life saver and Zach was very good and professional I appreciate all he has done
My technician showed up in a timely manner to fix our outdoor faucet that they installed three years ago. The faucet never worked properly, and we just made do. This summer though we wanted to get it fixed so that our son could use a sprinkler. The tech was friendly, but he said that all he needed to do was go to a store and buy a part. The part was one that screwed on and off the top of the faucet, which was all that needed to be done to fix the problem. That was fine until I asked how much it would cost. At first he told me $450 plus the part! To unscrew the pressure valve and screw in a new one! He then said $250 plus the part! I understand that he should be paid for his time and effort, but that is insane for a job that took all of 10 minutes. I told him that I would wait and do it myself, and he said that he would just charge me a diagnosis fee of $130 and fix it. Being that he had told me all about his pregnant wife and how they need money, I hesitantly agreed to the price even though it is still an absurd amount for a job that literally anyone could do. Keep in mind that this is something that was faulty when they installed it the first time for well over $300. I do not understand their pricing and it seems that they try to get the most money possible out of customers.
Patricia Tucker
a year ago
The men who were sent out did an excellent job. Van was exceptionally polite and efficient. He explained what he was doing and checked to be sure the problems were fixed before he left the house.
We’re very satisfied with this company.
Stephanie Hylton
2 years ago
I am less than impressed. They did arrive quickly and worked quickly. I appreciated that, however, from the beginning communication was awful. They also require a card to be on file before they start any work. The work is completed, they have my card and I still haven't seen a receipt. It feels like we have been taken, but I am hoping that's not the case. Everyday we were told something a little different than the day before. First, all of our flooring needed to come out and the bottom of our drywall needed to be cut out. Once they new we were paying out of pocket they looked at the drywall more closely and said it hadn't drawn ANY moisture. While I appreciate them double checking and working with our budget, it seemed like if the insurance was paying they were going to do the work regardless of whether it actually needed to be done or not. They also took the work right up to our budget ( we only know this because we asked on the phone what we were being charged). This may have been them working with us, but it could also have been them doing just the right amount of work so they could charge us our full budget. Another example of poor communication was what we were being told about the carpet. It was put on the work order that the section of the carpet needed to be cut out. After the work was done it was not cut out so we asked the worker who was doing the inspection the following day. He told us it didn't need to come out. We followed up with the office and the manager said it did need to come out. He came out the next day and cut it out himself. He also took some of the equipment (after we asked if it could be removed) and said that the other equipment would come out the next day. The following day another worker did the inspection and told us the equipment needed to stay. Then the next day when the next inspector came he mentioned that the equipment had been left upon our request (which it was not). To summarize, they responded and worked quickly, but if you like clear communication and knowing how your money is being spent, roto-rooter is not for you.UPDATE: On top of this they ended up charging the wrong card. We gave them one card to begin with, and because of some other expenses, asked to change the card we had on file. We gave them the other card number over the phone. They charged the first card anyway.
Arielle Branstetter
a year ago
After dealing with many technicians that weren't getting the job done Damon McCune came out to finally finish fixing our issue and was very polite, professional and informative. We appreciate him going the extra mile for us.
I had a sumo pump failure and about 1-2 inches of standing water in my basement. From the start of the process one of their Technicians, Miguel Campos, was friendly, clear, and quite helpful! Immediately made me feel good about my decision to call Roto. Together we called my insurance filed a claim and he got to work! I’m grateful for their help in this matter, especially since I’m a first time homeowner and it was my first time going through this problem!
Phil was super friendly, professional and really saved our night. He walked us through everything before he did it, and while we’re gonna have to repair a bunch of stuff, it’s not Phils fault! We’re just happy he was able to help us use our toilets again!
Tech Phil was sent out for Outside drain clean out.
Was given 2 hour window he was there in 30 minutes.
Very professional checked out everything to be sure
It was taken care. Will definitely use them again.
Jay Jay Rodriguez
a year ago
Called for drain line snake. Jeff came by next day, very helpful, good to chat with. Sewer line clog removed and we used a camera to inspect the pipes after. Good results and a happy customer ?
christa smith
2 years ago
We had an excellent experience. The toilet was clogged and they sent someone out within 1 1/2 hours. Phil throughly reviewed the situation and provided us with two estimates. He completed the work within minutes and we were charged the amount he had estimated. Phil is very nice, very clean and respectful of our home and extremely knowledgeable. If you have a chance to use them ask for Phil. You will be happy with his expertise.
Clint and Kyle offered affordable same day service and applied a coupon to my account that I didn't even have. Great service and I would use them again. 5 stars
I'll start by saying that RotoRooter was not my first choice but I was in a tough position and couldn't reach any other local plumbers, so I went with them because of the convenient online scheduling. Both technicians were very courteous, professional and worked hard to get the job done. I have no issues with them. My reason for the 3 star rating is mainly to do with the front office communication and their pricing. The first technician came out with the equipment necessary to unclog our main sewer line. I didn't realize until after he finished that a second technician had to come out to run a camera through the pipes to inspect for other problems. Why they don't equip or train each technician to do both of these services, even though they're both included in the $650 price I was given, is beyond me. It seems like a big inconvenience for all parties involved. I also had to call the office 3 times to confirm when the second tech would arrive. It made a 2 hour inconvenience, a full day affair. Once the second tech finished his inspection he gave me the bad news that more significant repairs were required and quoted me $4200 to excavate and replace our cleanout. Once he left I quickly got a quote from another local plumber of $2200 and only $1000 if I did the excavation. So half the price for the same work. It's a shame that these big name trade companies take advantage of people in bad situations and who simply don't know any better. I really dislike how the pricing is pulled from a chart, regardless of what it will actually take to get the job done. Why not time and materials? I ended up doing the excavation work myself which took about 4 hours. With proper excavating equipment it probably would have taken 30 minutes. Needless to say, I did not go with RotoRooter to complete the repair and I'll likely never use them again if I have the choice.
Jason Maynard
11 months ago
My basement floor drain became clogged. I spent hours attempting to snake the drain myself however I was unable to clear the clog. The technician showed up and was able to clear our drain within an hour. He was polite and professional.
Tisha Dorsett
11 months ago
Our guy has been amazing. We’ve got so many problems here. We just bought a house and he’s been quick, punctual, very polite, and he cleans up after very well.
Fanai was on time and knowledgeable. He showed up in about an hour after making the appointment. Very nice guy and so far so good on the drain issue. Thanks, Fanai!
My technician was polite and professional. He double checked his work to be sure we would not have any issues prior to leaving the home. I would recommend Roto Rooter if you need any plumbing done.
Miguel Campos came out to help us initially. He was excellent with explaining what all was wrong and how they could fix everything. He helped put our minds at ease and is making the unpleasant process of fixing a water leak as positive as possible. Also, Lal came out to give me a plumbing quote and was really pleasant to work with and also did a great explaining my options if I didn’t choose to work with Roto-Rooter.
Claire Moran
10 months ago
Zo and Chris were so helpful! They came to fix a previous issue that wasn't repaired completely, and were very kind and professional. They triple checked everything to make sure the issue was actually fixed. They were great!
Damon diagnosed and ended up replacing my hot water heater. He did a GREAT job, that should have required two people, was polite, thorough, and personable. He cleaned up well. I am entirely grateful for the work he did today.
I just bought a home a month ago and noticed a water backing up. Phil, from Roto-Rooters came and pulled out tree roots that were in my pipes fairly quickly. I was so impressed by how personable and knowledgeable he was. If all of the guys from Roto-Rooters are like Phil, I can see why this company is everyone’s first choice! Thank you so much for your help today! You rock!?
Michelle Stanforth Kitley
a year ago
Phil was very personable, professional, and timely. He honored the previous price and quote given at last time of service, which was greatly appreciated. Service was able to be scheduled and completed on the same day, too! Highly recommend.
Nick Ballard
8 months ago
Fanai was courteous and right on time. Helped us we with all questions and was quick and made the experience with Roto Rooter 100x better!
Gabrielle Rude
a year ago
We called someone out to fix our plumbing as it was backing up when we drained the washer. They installed a clean out on the pipe, without explaining the point of it, and charged us $500. This was after they said they wouldn’t charge us if it didn’t fix the problem. They then sent someone out who said they had to dig up our backyard to replace a pipe for $6,000. They dug up the backyard, ran into a problem, and said they didn’t know what to do. After that, they dug another hole through concrete to look at more pipes and were on their way to dig a 3rd hole in my yard before we stopped them. When the bill was coming to $12,000 we said we no longer wanted their services and this all started because we just wanted to use our washer. At that point, we had a plumber to our house and our plumbing fixed within an hour. I am still unsure what the 3 weeks of back and forth were about when it could’ve been solved in an hour on the first day we called someone out.
I have to give Roto-Rooter five stars but I'll say this I could not afford to pay the money they wanted... We had to call upon the church members to come and figure out how to proceed.. Roto-Rooter was very accommodating and understanding that we had a big problem but we just couldn't pay the fee... 3 days and 15 people got the job done.
Miguel Campos, the water restoration field supervisor, answered all my questions during the initial visit. He also continued to address any concerns or questions via text or call throughout the entire process. The Entire team was polite and respectful of my work schedule. I highly recommend them.
Alex Yovanovich
a year ago
Alex did a great job unclogging our main sewer line that was causing the toilet to drain very slowly. He used the see snake camera to show me all of the roots, debris and other concerns that were preventing drainage. He was able to carefully cut out the roots and clear other debris in a short time without damaging the pipes. After clearing the blockages, he again used the camera to confirm the entire sewer line was clear and free-flowing throughout.
MaryAnne Alexander
7 months ago
Kris and Hunt did a fabulous job. Cleaned out again and explained to us the status of our sewer system from the house to the street.
brandon moore
10 months ago
This company does great work and my technician was on time, informative and double checked all his work until I was satisfied. I will absolutely use this company in the future. Thanks again victor Pina!
Jack and Phil from Roto Rooter came out promptly in a Saturday and did a very thorough,professional job. They explained the issue, options to correct and cleaned up . Very satisfied..
Sommer Clarke
2 years ago
Bill did a fantastic job! He came out quick and got my new kitchen faucet up and running. He had to run out to the hardware store 2 times but never acted like he was in a rush or “ready to go”. Bill took his time and got the job done right! He even added in some random conversations with my husband and I which let us get to know him a little bit, very friendly and highly recommend!!! Thanks Bill!!!
Sandy Sebastian
a year ago
Thanks for your help fixing my clogged drain. I would give you a 10 for the work you did. In general Roto Rooter is a great company from the gal who answered the phone and was able to get me scheduled today to the gentleman who fixed my drain. My plumbing fought him every step of the way, but he finally cleared the lines. Thank you!
Shawn Jordan
7 months ago
Clint was very professional, personable and conscientious. He was thorough and made certain that the project was completely done.
leah wetherill
2 years ago
Josh and Bill were here in the time window they told us. They evaluated the problem and let us know what our options were and the cost. When they fixed the problem, they checked that everything else was ok. They found a few minor issues, which they took care of as part of the hour visit charge. They were polite and professional, knowledgeable yet explained everything to me so I could understand, showed me the pieces of drain as they took things apart and were in general just incredibly nice and respectful.We’ve been through a few plumbers lately but I think we found the company we’ll stick with. I’ll never call anyone except Roto Rooter again!
William Fouts
3 years ago
Jeff arrived as scheduled and immediately struck me as courteous, professional and thorough. He did an outstanding job of diagnosing the issue and fixing the problem. The phone representatives I spoke with making the initial call were each courteous and helpful. Overall Roto-Rooter exceeded my expectations.
Extremely fast service and field supervisor Miguel Campos explained each step of the process. Miguel was very polite and knowledgeable about what needed to be done to protect my house from further damage. Very pleased that I chose Roto-Rooter.
Jennifer Eley
2 years ago
We had a pipe burst and had to turn water off. Called to have our pipes fixed on Sunday at 5:30pm. Bill came before 8:00pm and was able to fix the plumbing and we had water in less than 30 min. He was amazing and I am so grateful he was so prompt and so nice. Thank you Bill, you are amazing!
Miguel Campos is amazing. He was knowledgeable and informative of the repair needs for my water damage. I was impressed by his work ethics. Miguel made sure I understood in detail the cause of the problem and repairs needed to restore my home.
Christopher arrived in a timely manner and let my pilot light on my water heater and was very cordial and efficient. I would use him again and recommend him highly at Roto-Rooter.
jared holycross
9 months ago
Technician came out very timely and assessed the situation and took action to complete the job. Did whatever it took to get the job done. Great personal skills and plumbing skills also.
Nathan Calahan
a year ago
The guy that came out seemed as if he didn't want to complete the job. He didn't fix one of the issues that he told me needed to be fixed. Which was to replace the master fluid pump. He did not fix. All he did was unclog the toilet. He didn't fix the garbage disposal or the leak under my kitchen sink. He was really in a rush to leave.
Miguel Campos was not only an intelligent and knowledgeable repair man/project lead he was competent, supportive and very helpful. Miguel went above and beyond to help us out after a pretty nasty event. He handled everything and all we had to do was be there. I can't say enough good things about Miguel and the job he did. He even helped in matters beyond his department when we couldn't get a plumber out on time. Like I said, if Miguel is the one who does the work, its going to be great! Also shout outs to Lead Brian and Tech Mitch for their professionalism and hard work.
WAYNE E. DAY
8 months ago
Mr.James is so nice and friendly very professional he kept us informed from start to finish if you had more people like Mr. James you would have a perfect company really great guy.????
Sump pump failed causing a flood in the finished basement.Lal arrived fairly promptly on short notice on a Friday afternoon to address the problem. Installed a sump pump and helped arrange water damage mitigation service to assist in fixing the damage and restoration.Lal explained what he was doing, why he was doing it and confirmed my understanding of what needed to be done and associated costs.
Molly Hutchison
a year ago
Clint and Sean were very responsive in coming to assess our possible mold situation. Clint checked every possible location that a leak may have occurred, checked under carpet and around baseboards without causing any damage. Sean used tools and cameras to help determine that we had an air leak rather than a water leak. They gave our family peace of mind by determining that it wasn’t mold. Thank you for coming quickly, even on the weekend!
Miguel Campos showed up from Roto Rooter after I called when we found our upstairs bathroom flooded and coming through the ceiling of downstairs. He was extremely polite, knowledgeable and knew exactly what needed to be done. He had the plumber get her to fix the leak, then he got someone out to our house to do demo and start drying the bathroom and leaks up so that no more damage was done on a Saturday evening. He spoke to my home owners insurance for me and got everything taken care of in about an hour! I would recommend Roto Rooter and Miguel Campos to anyone that needs work done!
Lal was extremely professional. He arrived on time patiently listened to my concerns and then after reviewing the work thoroughly, carefully explained the next steps to me. He also addressed questions about costs and cost savings in a very up front and forthright manner and worked to deliver a quality repairs without breaking the bank.
Ask for Kyle! I have a root problem with old clay pipe that needs attention annually. I always ask for Kyle because he always takes his time to understand the problem even if we think the roots are in the same location as the last time. He’s willing to make an adjustment if we don’t fix it in the first try and doesn’t try to gouge me on price. Very fair, very professional.
Lal was the technician who arrived to help with a refrigerator copper line replacement. He was great at explaining different options, and extremely fast and efficient. He was even nice enough to help setup the fridge after the work was done. As for Roto Rooter I would use them again.
Cheryl Kinkoph
a year ago
They left a bunch of trash in my basement including an area rug ( a worker named Sean said) should have been removed. The insurance people also confirmed this. One worker asked me to take a picture of the monitors and send it to him because he was under the weather. I have a screen shot of his text which I also shared with Damon. They not only did not pay me to do this. They tried to charge me for my work.They pressured me to sign off saying I was pleased. I paid (Damon did adjust my bill); but, I still have to pay someone else to remove the trash they left. I can not refer any of my friends to your company for any services.
Excellent technician! Zo was knowledgeable and knew what to do to get the job done.I have used Petermans for my plumbing in the past and they couldn’t unclog the drain and they sent out 4 different techs, gave me 3 different solutions, 3 different quotes which was 3x the cost of Roto Rooter.Zo also informed me of plumbing issues that might be of concern in the crawl space going forward. Petermans has been in my crawl space a half dozen times in the past year & never made mention of these issues.I will use Roto Rooter for all of my plumbing needs going forward.
Excellent service! Called to set up an appointment and they fit my schedule. The service tech was on time, called before coming and was very professional. Explained where my drains were backed up and why and tHen gave me the free estimate. I had him stay and do the work, very reasonable pricing. I would highly recommend Roto-Rooter and will definitely use them in the future.
Charles Cole
11 months ago
Clint was prompt and very professional. He went right to work and fixed our problem quickly. Will definitely use Roto Rooter again.
First of all, I admit, Roto-Rooter was the last company I called. I was worried about big name big price issues, and a long wait for service. Wrong, and wrong again! Within 40 minutes of my initial call an agent was at my door. I worked with Miguel and he was able to immediately identify the problem, which ended up being far more severe than I had anticipated. Moments after we had an action plan in place. He helped us through all of the tedium, all the paperwork, all the insurance business.. this guy KNEW what he was doing! Next day I get the call for the service crew to come start the process, these two guys show up, right at the time they said they would. Despite having to work hard and physically, even after being reassured that we would stay away so they wouldn’t have to wear COVID masks, they refused.. said it was policy and they didn’t want to make us uncomfortable.. I’m vaxed and wouldn’t have minded, but was impressed that even when given the option to not, these guys still kept policy in priority! Beyond that they were friendly, allowed me to observe and ask questions, kept me in the loop of everything they were doing, and by the time they were finished I genuinely felt like this had been two of my buddies that came to help me, and not a company. It was done in a single session, to my satisfaction, and since I’m still waiting for the house to get put back together I can absolutely confirm that they fixed my issue, no further damage was caused, and the clean up they provided afterwards left my house looking like they hadn’t even been there... well except for the missing walls and ceiling of course. Honestly I could keep going on and I am rarely inclined to praise businesses, these people fully deserve to be recognized though, I was legit impressed and consider myself roto-rooter for life! Thank you so much for working so hard for me!
Showed on time and provided a detailed estimate, plus explanation of how came up with the estimate. Once I signed off on estimate, they immediately went to work and had our clog cleared in short order.
Amity Reading
11 months ago
Excellent service, as always, from Roto-Rooter. James B. was great—prompt arrival (on a holiday, too!), fast work, and a fair price. Thank you!
Thomas Patterson
2 years ago
When our 50 gallon water heater broke and flooded our basement, I called Roto Rooter, and was so impressed by the fast response, since it was after normal business hours. The woman I spoke with was so helpful and said that help was on the way. Miguel and Bill arrived promptly.Miguel explained how the restoration process works, and Bill told us hewould be removing the damaged water heater and replacing it with a new one. We accepted their estimate and they offered to start working thatevening, but we opted to wait until the next day, as it was getting late.Damon, the project manager, called and said that two restoration specialists would be at our home in the morning.Stan and Noah arrived right on time and did a wonderful job of cleaningand sanitizing the basement, and removed wet flooring and baseboards.They set up several fans and de-humidifiers to help speed up the drying process. They explained that someone would stop by once a day tocheck on everything.That same day, Bill and Lalvan came to haul out the broken water heater and install a new one. They did a fantastic job!Everyone we had contact with during this entire process was great towork with: professional, highly skilled, friendly, and helpful in every way.We will definitely call Roto Rooter for any future plumbing and restorationneeds!
Jack Oliver
11 months ago
Initially I called several plumbing companies to unstop a clogged kitchen sink drain but found they couldn't come out for at least 5 days. Fortunately for me, Eric from Roto-Rooter said he could come out the same day and did and got it unclogged right away. Thanks Eric and Roto-Rooter!
John conschafsky
2 years ago
These guys have been absolutely phenomenal and even came out to my house at 7pm and were here till almost 10pm. Miguel was very thorough with everything and even made sure to get his best guy on our leak named Eddie. I would recommend them along with their restoration crew that was on time the next day and was very thorough with drying out our leak.
jennifer sutherland
8 months ago
I was initially upset about being charged incorrectly but the general manager cleared it up quickly for us.
Tech was professional and friendly.
Would recommend.
We had sewage backup into our entire downstairs living area. Roter Rooter came out quickly and very professionally explained to us all that needed to be ripped out and prepared us for how long the process was going to take. Miguel was so kind as he explained to both of us what happened and how he would help on next steps. Stan was also super kind, professional and quickly got all our contaminated areas ripped out.
Nickesha Farries
a year ago
Having a major plumbing problem and extensive water damage can be devastating to a family. Miguel Campos and staff from Roto-Rooter stepped in and provided us with invaluable service. Not only were they professional, they were compassionate. We truly needed a team like them to ease our minds and attack our problem. We will not hesitate to use and refer them in the future. Thanks gentleman!
I had a clog i could not clear myself. I called and set up a service call and they arrived on time. He tried for quite a long time to clear it and finally was able to clear it, but one of my very old metal pipes broke. It was not his fault. He gave me an estimate and brought in two additional people to assist the next morning. They had several hours of work because we have no crawl space. They were very nice and they stuck to the estimate. Our technician was named Khuma #4293.We were VERY Pleased with their attitude and professionalism. They cleaned up the entire mess and we would recommend and use them again. They were better than we remember from our previous uses several years ago. Thanks!
Priscilla Rush
a year ago
Van came at just the time he said he would. He was very professional, but kind and respectful. He worked diligently at installing my new water heater which was a much tougher job than usual. He was very efficient.
Jackie Hernandez
3 years ago
Kyle came over in less than an hour after I had an emergency plumbing issue at my home. A pipe burst and Kyle as able to get everything done quickly and my issue was resolved in under 2 hours including his trip to buy parts for my project. I appreciate it so much and will definitely be using Roto-Rooter again because their service was excellent and quick. I feel confident in Kyle’s work.
Blake Juarez
5 months ago
Kyle was exceptional with his customer service and work ethics.
Zo did a fantastic job with being responsive and fixing the issues we were having with our plumbing. It was on short notice and they were at our house within 2 hours of us calling.
Chloe Moushey
2 years ago
Wow. Roto-Rooter and their crew (specifically Doug) did a great job from start to finish. I had roots in my clay pipes in Broad Ripple and they fixed me right up. I really appreciate their vast knowledge of the many issues I had and how they kept me informed the whole way. Plus I have a 5 year warranty. Happy to have them as a part of my home service team. Thanks, guys!
Jamie Whitacre
6 months ago
Jeff was very nice and professional. He even let us know what issues we may have in the future
Chelsea Norfleet
a year ago
Roto-Rooters came into the grocery store I work at and fixed a major issue we had with the loading dock drain holding water. They fixed the problem in a matter of a few hours and saved us from a lot of headaches. They were knowledgeable of the issue and our equipment.
I called for service thinking I could get an appointment within a couple days. To my surprise, they had a technician out in 45 minutes. The technician, Jeff, was professional, knowledgeable, courteous and made sure we were satisfied with the service before he left. He also made sure we were aware of the warranty. Very satisfied with Roto-Rooter.
Joshua Weiss
9 months ago
Van came out very quickly, diagnosed my problem and fixed my hose bib very quickly! Really appreciate Van’s thorough explanation and detail on the repair.
I called Roto-Rooter for my parents drainage problem. The gal on the phone was very kind, professional and courteous. She put me at ease and explained she could have someone at my parents home within the hour. The gentleman showed up, assessed the problem, fixed the issue and my parents were very pleased! He was kind and knowledgeable and very professional. We are so grateful for the kindness and efficiency shown. We will definitely let others know of our great experience with Roto-Rooter and would use their services in the future if and when necessary! Thank you!!!!
Very satisfied with the work. He (Eric) was on time! He was very kind & polite, very knowledgeable of his craft. He was concerned about the issue at hand & made sure the job was completed toy satisfaction. I appreciated his time.
Thanks Mary H.
Kristine Evans
a year ago
Every time they came to my place they kept adding more & more work that needed to be done. They tore out more stuff to my place than what needed to be done & what they said. Also they tried to charge me twice for something. This company is just money hungry & don't care about their customers. One night they needed to get there equipment & it wasn't a good night for us, b/c we had plans. They demanded they get it that night. We did agree on a time they could come, but they were almost an hour late. We almost left & was about to say they can come a different day & time. This company isn't professional & don't every use them unless you want to pay more than what they say at the beginning & tare up your place more than what needs to be done. All this company cares about is money, money, money.
catherine Howland
2 years ago
The representative that did my service was sent by my rental office. I failed to get his name. He was very polite and asked what I had been experiencing. After listening to me he did an inspecting. He contacted the representative for the apartment and got approval.Upon finishing the service he gave me suggestions to avoid in the future. Great job??
Rachel Notestine
a year ago
Clint was very professional! He explained the whole process and even tried to offer different options! We ended up having to repair the leak but to have the options was so nice to hear from a technician!! Thank you again Clint!
Phil was great! He showed up, found the unknown problem, which ended up being TWO problems, and he fixed them. Afterwards, he offered knowledge and advice about how to prevent any further problems in the future. I would recommend this company every single time you need ANY plumbing or repair work done. Ask for PHIL ! He needs a raise ! THANKS A LOT
Erin Lomasney
5 years ago
Jeff was great. He was able to come out within two hours of my call, and he was very clear about the cost and what he was doing. I really appreciated not being charged extra for same day service and how quick the service was even though I called later in the evening. If I have any other problems in the future I will definitely use Roto-Rooter again.
Curtis was awesome! He not only unclogged the drains, he educated me on how to take better care of the plumbing. I really appreciate him taking the time beyond just solving the immediate problem!
Nathan Neufelder
7 months ago
I was charged $750 dollars in labor for a job that took 1.5 hours by a single plumber. I was then charged an additional $200 in parts for 2 valves and a foot of copper pipe. Seems excessive
The dispatcher was very courteous and set expectations for when tech would arrive. Tech arrived earlier than expected which as Great! The tech was the best, get job fixing a not so nice problem! Did the job right and fixed the issue! I will recommend him and Roto-Rooter to everyone. Please compliment the tech for me, he was the best I have ever had in my house!
Van Hruaia was extremely responsive snd helpful in the middle of the night and he was able to bring in Miguel Campos to assist in finding the issue. The two worked as a team and were extremely diligent in figuring out the problem. Miguel did a great job explaining the needed repairs and assisted with getting an insurance claim started.
Victor was our technician/ plumber and he was very professional; polite and patient. I would highly recommend him and Roto-Rooter.
Sierra Schmitt
a year ago
My fiancé and I came home after a relaxing Fourth of July weekend to a busted pipe underneath our home. Roto-rooter came out within the hour we called for service. They immediately found the issue, obtained the parts, and fixed the leak/broken pipe. We were very grateful for their understanding, transparency, and thoroughness. Due to the excessive water leak it saturated our floor joists and require additional work to have it dried out properly. Roto-rooter worked to get people out here quickly and even provided a complimentary bacteria screening out of good faith and our health. Highly recommend.
Thanks Roto- Rooter!! Kyle was awesome!! Friendly, professional and experienced. My Husband and I had two other companies come out and could not fix our pesky kitchen / washer dryer clog. Kyle's experience helped him locate where our problem was and he cleared it! Best money we spent. I'd recommend Kyle & Roto Rooter every time.
Theresa Hunter
a year ago
It was Christmas morning and our drains were completely clogged. I was in a panic but you guys did a wonderful job and had our drains functioning normally so that I could prepare our Christmas feast! In and out in less than an hour. Im so grateful! Thank you for saving Christmas!
When we unexpectedly had a water pipe burst on a Sunday afternoon, our local Roto-Rooter team quickly responded with a plan to correct the issue and mitigate the water damage. We were impressed with how helpful the team was, and how easy they made this process. Our technicians, Javi and Aaron, especially deserve a shout-out! They were excellent; extremely professional, courteous, hard-working, easy to communicate with and genuinely cared about our home, safety and well-being. They even took the time to get to know our super shy pup. A big thanks to the entire team!
Denise Williams
10 months ago
Phillip was extremely professional. He assessed the problem. Provided me with the solution and cost. Then fixed the problem. Phillip’s knowledge and expertise was definitely needed to correct my problem. Thank you Phillip!
Andrew Gibson
6 years ago
Our service technician Van was great. He was very prompt and diagnosed the problem quickly. His manners and professionalism went a long way in such a time of need for us. He explained everything in detail and took extra time to make sure we were satisfied. He also was respectful in our home and cleaned up his work space too.Thank you Van! #3301
Pamela Rettig
4 months ago
Very professional honest. And provided nect day service
I had the unfortunate experience of having my toilet overflow over the weekend. I called Roto-Rooter's emergency number and customer service representative I got was excellent. She was very sympathetic to my situation and very understanding. She informed me of how they would come out to assess my situation for free and then give me a price. If I didn't like the price I was able to decline service and the assessment would be of no cost to me. When Artie arrived he was very informative and fixed my problem in a timely manner. All I was pleased with the service I received this weekend.
Super quick and professional. He was here within a few minutes of calling, and fixed our drain promptly. Definitely recommend!
I was doing laundry and when the washer drained, the drain pipe was clogged. The dirty water backed up and leaked everywhere. At the same time, dirty water filled up in my bathroom sink. I called Roto-Rooter and they sent out Phillip. He was able to snake the drain pipe and double checked that everything was flowing to the outside main sewer line before he left. He did an amazing job and even explained some changes that I might make to the pipes, to help prevent future problems. The only con to the visit was the price. The prices went up this year but Phillip gave me a discount to help with the cost. The company does give a 6 month guarantee also.
Richard Wagoner
a year ago
Van and Hngaka installed a water heater early Sunday morning. The were very kind and professional. They were here to help. I felt very comfortable inviting them in to my home. I will definitely call them again and request Van and Hngaka.
Miguel, the restoration professional, he came very quickly to assess our damages. He was very personable and kind. He did his job very quickly and helped me understand everything! I was very anxoous, this was my firat big damage issue due to a broken pipe. Thank goodness i had him to help me amd file a claim quickly with my home insurance! I live in a rural area and was so relieved RR had a tech who could service my house. Other places left me out cold when i said my zip code!
Lal did an AMAZING job!!!!!Could not have asked for a more professional, more courteous, more through representative.Went above and beyond to make sure I understood what was going on, what he was going to do, what to expect afterwards.More companies could only wish to have people like him.Did an amazing job.
The company itself was good the person that came out was bad. It’s unfortunate my experience was bad because of that person.
Lal was very kind and professional and walked me through the plumbing from my kitchen after having a leak. He arrived within 30 mins of calling and was incredibly helpful. Highly recommend!
I called to get a technician to check why I didn't have any water , one my question was how much will it cost? The person on the phone said don't worry the technician will show up and give you a free estimate and you will decide whether to get the problem fixed or not. When the technician shows up he ended charging me $120 because he said that's what he charged to tell me what the problem is. Not calling them again unless I get my $120 back.
Mary Meyerhoff
4 years ago
I was very impressed on the timely arrival, competence, and knowledge of the service technician. He took the time to explain what was going on with my pipes and commode and every step was explained very thoroughly before he proceeded. He did not sell me something I did not need. I will recommend him to all my friends, family and co-workers and will continue to stand behind this company and contact them for future service.
Mary-Ann Sutton
3 years ago
Vincent came very soon after our call. Since we had a toilet overflowing we really appreciated his quick arrival. He was very polite and cleaned everything after he was finished. If I hadn’t been here when he was here I wouldn’t even have known because there was no mess. He worked hard and did not give up until he found the problem. Thank you, Roto-rooter and especially Vincent!
Patrick Mulcrone
2 years ago
Roto-Rooter was great in replacing our busted water pipe in our basement. The technician explained what happened and what needed to be done to solve the problem. We also had great help and assistance from Miguel Campos and Paul ____ regarding water restoration, filing a claim with our insurance, and honesty about cost, future issues, and what should be done going forward. Miguel cared about our house, family, and situation while maintaining a high level of professionalism. We greatly appreciate Roto-rooter's effort in fixing our issue.
The level of professionalism and thoughtfulness that went into my appointment was very impressive. The Service Tech Kevin and Field Supervisor Jack spent a lot of time working on my issue and explained in detail the steps to fixing my problem.Kevin and Jack were extremely thoughtful and kind in how they approached me and how they entered my home. It's the best experience I've ever had with workers in my home - I would highly recommend Roto-Rooter, Kevin and Jack to anyone dealing with plumbing problems. My sincere thanks for all the time and effort put into my appointment. I'm grateful.
Stephanie Mason
4 years ago
My dishwasher over flowed because of a clog... we just moved to the area so we didn’t know who to call. I just googled free estimates. Once I talked to RR they came out immediately which shocked me! Evaluated the situation and, had a restoration specialist out who tested my cabinets and flooring for water. Every single person that we were connected to with this company was phenomenal. They came back out this morning & not only did they fix my problem plus help me place an insurance claim but they went above and beyond to show me things about our home we never even knew. They were so thorough and so awesome!!!! We will be RR customers for life! Best company we have worked with customer service wise in a very long time! Couldn’t be more pleased and we highly recommend them!!!!!!!
Chana did a great job. He was available very quickly, extremely pleasant and quite knowledgeable. I was very happy with the experience.
Update3/9: Received a courtesy call from Michelle. Error on Roto Rooter was acknowledged and was accommodated for prior mishaps. They quickly assigned a technician to come out and fix the drain. Quite thankful for that prompt response.--3/8: Had me scheduled for a time slot and was given a call an hr after the scheduled time. Overall service was delayed.
Nickole Huffman
3 years ago
I clogged my drain and was very nervous when our handy man said he couldn’t fix it. I called Roto Rooter and they came out that day! Great customer service by telephone and a good notice that a technician was on his way.When he arrived, Kyle was friendly, attentive, and took great care of my home. He was confident, efficient, and kind. He wore proper PPE, cleaned up after himself, and was great!I highly recommend Roto Rooter for your plumbing concerns. Ask for Kyle!
I called for an emergency service call on Sunday night and was told they were booked up. Called another plumber and was told it would be about $250 for a sunday night emergency call and have the leaking elbow on my hot water heater line fixed. I called Roto Rooter back and got an appointment for Monday thinking I might save about $100. (Keep in mind, this is a crack in a little elbow. Solder the crack or replace the elbow right?) Technician comes over and charges me $365 to fix the leak, and then I see a picture and he had put 5 Shark Bite fittings on this one pipe just to fix the elbow and it took 10 minutes and $50 worth of fittings! $365!! I could've had it taken care of a day earlier on a weekend night for cheaper and not had half a dozen fittings puzzled together! And no, i'm not going to copy this and email it to you with all of my information Roto Rooter.
My jobs toilet was broken and they called one guy who made it worse. Then the Kris from RR. Came and fixed his mistake and our toilet. And fast too.
Christopher Matthews
6 years ago
Technician Kris arrived promptly, even though it was a Saturday afternoon, and was very polite. He explained the possible problems clearly and went straight to work. He worked efficiently and had the drain pipes flowing again in no time at all. I will use Roto-Rooter again in the future and would recommend them to friends. Thanks for the great service!
After I had been charged almost $600 for them to pull my upstairs toilet and snake the line (per the tech’s recommendation) the field supervisor stopped by and told me that for future it should be flushed from the outside clean out which costs hundreds less. Why didn’t they tell me that and go that route to begin with??? I was also told that this may not have fixed the problem and that I “may need to call a plumber.”I’m absolutely baffled by this experience.I also have a disgusting mess all the way up my carpeted stairs from him dragging the snake machine up and am going to need to pay for a carpet cleaning as a result.There was also equipment left behind that he had to call to come pick up later.
I had a plumbing emergency and a leak that went into the kitchen and living room, the gentleman that came in were extremely quick and professional. Miguel Compos, the project manager, went above and beyond to help. He did an amazing job explaining the problem and process going forward. Miguel was able to even explain the insurance claim process. He made a very stressful situation almost a pleasure to deal with! I would highly recommend.
Tiffany Michelle
a year ago
I had the most amazing experience with this company. I use them for several plumbing issues but this time was an even better experience as Miguel Campos was so very helpful through the entire process. I highly recommend using this company for all your plumbing needs.
I called for an estimate to replace a sewage pump and was advised someone would have to come out to provide a quote. Someone was supposed to arrive between 12-4, calling 30 minutes in advance. At 6:30 I receive a call from a rude man who said it would be $400 more than another quote I received and only a 30 day warranty vs. 3 years at the competitor. He asked if I wanted someone to come out and I said no thank you as they didn’t show for the earlier appointment and I was proceeding to say they were overpriced when he just hung up. They won’t be considered for any of my future business.
Kathya Fernandez Vela
9 months ago
Mr, Tawna, Funai
Responded to are needs in a very professional manner he was very clean doing his work. And he fixed what we needed fixed Great Job
Thank you
Aaron Chastain
3 years ago
I called RotoRooter on a Saturday morning when we had no hot water. The phone operator was very patient and helpful. I asked to to be on the first time slot of the day. Phil texted me within 10 minutes and was at my door in another 20 minutes. After inspection of my 37 yr old water heater we decided the best use of money was to replace it. Phil helped me get 2 different discounts. I was very impressed with his professionalism. He was very send that the fact that we were limited in our present resources. Phil also was very informative when explaining how the newer unit worked and needed maintained. We shook hands and he was off to help someone else get hot water by 2 p.m.! That’s great service! I couldn’t have asked for a better experience.
We had a Saturday morning kitchen drain emergency and Roto-Rooter was able to come quickly. The plumber was very knowledgeable and good at explaining the main issue then fixed it immediately. We appreciated the intelligence and years of experience the plumber had.
We had a plumber from Roto-Rooter come to our house because we were having issues with the garbage disposal. When he first came in he was spending a lot of time on one side of our sink before I had to point out that our disposal was on the complete opposite side of the sink. Once he found the disposal and started working he told us the whole disposal needed to be replaced and that it would cost $700+ for him to replace it that day. We decided we wanted to get a second opinion and thank god we did. A plumber from another company came out a few days later and fixed the disposal literally within 15 minutes. Would not recommend this company.
Clint Williams was the service technician and it was a pleasure doing business with him. He gave me my options and explained everything and gave me a fair price. He will be my go-to plumber from now on.
Very professional and explained everything they where doing . Came out and gave me a free estimate and let me decide what to do. Had someone follow the technician and check to see if everything was good. Gave me a fre camera inspection of my drain.Great job
They were very friendly, fast, helpful, and was willing to take time to explain everything that was going to happen. The workers were always giving us updates throughout the process and made us feel secure and satisfied through the process. We were never worried once we called roto rooter we knew everything would be handled properly and in a professional manner. We would recommend them to our friends and family for their plumbing needs.
Ronald Covington
9 months ago
Curtis was excellent! Made us feel comfortable concerning what he was doing. A teal blessing for us. Keep Curtis around!!!
Phil was a great professional. He knew his business well and was very knowledgeable, timely, courteous, and helpful. Would definitely recommend Roto-Rooter! Job well done!
Mike
Had a sewage ejection pump fail. Called Roto-Rooter at 11AM and the pump was replaced and functional 90 minutes later. Excellent service performed much faster than expected. The technician (#3121) arrived within 30 minutes to my location (46219) and had the replacement pump on his truck. He was courteous and knowledgeable. Highly recommended!
Phil was absolutely awesome! Very knowledgeable and thorough:) I will use Roto Rooter again, and again:) You should too - they are the BEST! Shirley
Alex was awesome. He was very friendly Very professional he arrived on time he waited around for citizens energy group to show up and help him look for a clean out in our yard which was not found the grinder pump was established as the issue after he had spent several hours trying to unclog the drain he was wonderful to have in our home and would request him in the future and would also be happy to suggest him to other people in the future
The company was able to send someone out within a few hours to handle our emergency. Vanlal did a great job! He was prompt, professional, and efficient. If we ever have another plumbing issue, we will call this company and request him.
Contacted the company in the middle of the night when sump failed out first thing in the morning new sump pump installed before noon. Plumber provided exceptional and friendly service. Highly recommend!
Yasmin Miller
2 years ago
Had a guy come out to look at our water heater. Hot water was running out really fast and the breaker kept tripping. From the very beginning I got the vibe the guy wasn’t interested in finding out what was wrong. Just stood there looking at the tank and asked me how old the water heater was. Told him 4 years old. Asked me 2 more times the same question. He opened up where the elements are and said they were reading fine. Then proceeds to tell me the easiest thing to do is contact the water heaters warranty and have them ship out a new one just to tell them it was leaking (which it wasn’t) and he would install it for 750.Decided to get a second opinion and thank god I did. Other company came out told us one of the elements was done for and it would cost 275 to replace the one or 330 to replace both. Figured replacing both was the better choice. Very professional and knew what they were doing compared to the guy that came out from Rooter.
The service tech was friendly and helpful. He did a professional job and wasn't afraid to contact his higher ups when there was a challenge he couldn't fix. I would highly recommend.
RocknRollDoggies Podcast
a year ago
Lal Chana was our technician. He was extremely helpful with everything. Explained options and gave free advice. Very professional. Would recommend!
Aaron “The Real McCoy” Mccoy
4 years ago
We had an issue with drains backing up and flooding our utility room that became a bit of an emergency situation. We had never tried Roto-Rooter before but they were first to pop up through an internet search. Within an hour of calling, technician Van, (I believe his employee number is 3301) arrived and was very fast, effective and professional, took the time to explain what he was finding and told us how he was going to fix the problem which he promptly did. He not only got our drains back working properly but thought it worth our time to have someone with a camera check our main line and set up to have someone call us about that first thing the coming week. We plan on following his recommendations with that. Additionally, he gave us a very good first impression of Roto-Rooter and based on this experience we will be repeat customers whenever we have another similar problem in the future.
Michael Gauthey
3 years ago
Their response time was excellent. Gave me an estimate one day and gave me time to prepare. Back the next morning. The plumber wasted no time correcting the problem. He was professional and punctual. Most of all I greatly appreciate his attention to the use of ppes and social distancing. Thank You.
I replaced the backup sump pump at my house. Van is very helpful, explained pricing clearly and did a good job on the replacement.
The response time was excellent. The plumber arrived within 45 minutes of my emergency phone call. He fixed the problem for a reasonable price THE SAME DAY! He was very kind, efficient and pleasant to work with. I highly recommend this company.
Erica Huff-Rideaux
2 years ago
The 24hr emergency services is a lie. I contacted this company around 8pm on a Saturday and was told someone would be at my home for sure by 11pm. Then I get a call at 10pm informing me no one was able to come out but they can schedule me an appointment for the following day which was Sunday. Completely wasted my time. Time I could have used to contact someone else. This alone let your costumers know that your plumbers aren’t willing to leave their families on the weekend to help another family in need. Also, their night operator asked so many questions when I called to request emergency services that I had to interrupt her just to say ma’am I have an emergency who cares about how I found you. I would not recommend this company if you need anything outside of normal business hours. They are unreliable which I find to be very unprofessional. Take your chances with Acme or another local company in your area. Acme was unable to get someone out, however they did have someone return my call after I spoke with a live operator to assess the situation and talk us through how to shut off the emergency water shut off valve so that we could at least stop the water temporarily. His call back and assistance was greatly helpful and appreciated.
Called Roto Rooter up to change some corroded connections from my old washer hoses to be replaced with new ones. I called the number, the operator was very nice and helpful. within one hour a plumber was at my home. He evaluated the issue and was able to remove the old corroded lines and replace them with new ones on the spot. The whole experience was fast and efficient.. I was able to enjoy and use my new washer immediately. I feel i was charged a fair price for a job well done as far as i am concerned.. Roto rooter will definitely be the first call I make for any of my future pluming needs..
Highly recommended service! We've had a leaking bathtub faucet for longer than I like to admit and we had reached a breaking point (literally and figuratively) on a Saturday afternoon--of course. I called Roto-Rooter and explained the issue; within an hour, Andrew C. (#4782) was diagnosing the issue. Due to schedules, the only day I could be available for a repair was that Thursday after 4:00pm--which they cheerfully accommodated. Once again, Andrew arrived with all the parts and had the problem fixed incredibly quickly! He patiently answered my questions and even gave me a quick tutorial--helpful if and when we have future plumbing issues. I cannot recommend this company and their staff enough.
I was very impressed with the response of our Roto-Rooter office. Within 30 minutes of calling in their service man, Kyle, was in my driveway. Kyle was very professional and gave me an estimate following his assessment.Kyle was very knowledgeable and helped me understand what I can do to help maintain my system.BIG 5 STARS for the service level.
Kima was my technician, and he was fantastic! I had a small sewage back-up in the basement and he walked me through how he diagnosed the source of the problem and explained how he'd fix it. He was also super patient in dealing with my home warranty company who had to approve the work before he started the repair (to ensure I'd get reimbursed). He was kind, courteous, and professional. Top notch. Second time I've had to use Roto Rooter for emergency situations and I'd highly recommend them to anyone in need.text copied to clipboard...
The bottom seal on my water heater was leaking. They showed up within a couple hours and quoted for a new water heater. The very next day they came out, removed my old water heater, and installed the new one in under 2 hours. Would highly recommend to anyone.
elizabeth sahaidachny
10 months ago
Jeff Johnson did a great job, came in time and resolved our issue same day with a 6 month guarantee.
Jan Davidson - Total Life Changes
9 months ago
We had a tech named Phillip at our home. He was very professional and took the time to explain what he was doing and the desired outcome.
Jeff Johnson was the expert you want to call every time! He was so kind and professional. If that wasn’t enough, he educated us about the ins and outs of the plumbing issue. He also let us know other services that they provide to further help us in the future.Thank you Jeff and thank you Roto-Rooter!
Got in over my head doing a toilet install late on a Saturday. The tech was knowledgeable and professional. He arrived at almost midnight and it didn’t cost an arm and a leg. He got everything fixed quickly and took the time to explain the repair. I would highly recommend Roto Rooter!
Victor from Roto Rooter was the most helpful plumber I’ve worked with for leak repairs. Without a doubt I will be calling Victor next time I need a plumber.
The Lance AM Sports
a year ago
Had a pipe start leaking under the house. Shows up early which was perfect. Worked quickly and got us back up and running right away. Technician was super friendly and polite.
Laura Whitfield
2 years ago
Our sump pump went out, and due to rapidly melting snow, our finished basement was covered in water. Very stressful situation! But Miguel Campos showed up and saved the day! He immediately put us at ease with his expertise. He thoroughly explained the process, and was patient and helpful with questions. Very impressive! Best of all, the Roto Rooter team was quick to get down to the business of repairing the damage. It was a huge relief. Roto Rooter is definitely the company to use in any water restoration situation, and be sure to ask for Miguel Campos!
Told us what we already knew. Would not check the main line where my husband TOLD him the problem was. We paid $121.00 for NOTHING!!!! My husband, son and his Uncle spent 3 days fixing the main line. Thank for taking our money and doing absolutely NOTHING!! WHAT A WASTE!! I would ask for a refund but I can tell from your lack of care, I probably won't even receive a response.
Karen Diebold
4 years ago
Vala was very friendly and courteous. Kept me informed of progress throughout his time here. Went above and beyond what I consider expected customer service. I would not hesitate to request him if I ever need service again from Roto Rooter. He is truly a pleasure to work with.
Raleigh Jurnakins
a year ago
The technician came out and was prompt, professional, and thorough with the job. Phil was great, I would definitely recommend him as a tech. He did a great job.
I contacted Roto-Rooter as a second opinion on a drain repair after being quoted much higher by a competitor. Chris and Kyle did a fantastic job identifying and fixing the problem. They were prompt and efficient. Will contact them again with any future issues.
Dianna Casteel
4 years ago
My parents plumbing was stopped up. Called Roto-Rooter at 8:00 A.M. and someone showed up by 9:00 A.M. I was very impressed with how quickly they responded. The first gentleman came to see if the damage would be covered by insurance, he was extremely kind and nice to my parents. Then the other tech Jeff showed up and he was extremely kind and very helpful in fixing my parents plumbing issue. We will definitely use them again if we have another issue.
Technician Jered 7339 was here for about 0.5 hr, but charged me $339 for 1 hr. All he did was cutting a hole on my living room ceiling, flushing a couple of time my toilet and bathtub upstairs. Worst of all, he cut the toilet drain pipe while cutting the ceiling. Though the cutting was not through at this point, it creates a potential leak problem for future. No sorry, no fixing to the mis-cutting to the pipe.
Jourdan Wilhoit
2 years ago
Miguel Campos and Mark M were great! Very informative and helpful with our broken pipe. They definitely made things easy for us and we will be using this company again, if needed. Thank you!
Kaity Wachtel
4 years ago
Andrew showed up within the timeframe I was given, was incredibly polite and informative, and was super sweet to my pups! He was in and out quick, made sure he gave me time to inspect his work, and provided me all the information I needed for follow-up if there were any issues moving forward and guaranteed the work for 6 months! Will definitely contact Roto-Rooter again for any plumbing needs!
We discovered our crawl space had flooded New Year's day. They were out within 2 hours of our emergency call to start on the mitigation process. The following morning someone from the Roto-Rooter Team came over and literally walked me through the insurance claim process and told me they would be back that afternoon to continue with mitigation. Super helpful!! They were quick, communicative and thorough. I would recommend this team over and over again!
Aubree Stebbins
5 years ago
Both plumbers and all of the crew from Roto-Rooter were great! Andrew and Michael were great coming out to determine the problem while Mark was great with getting everything taken care of with home insurance. Josh and his clean-up crew did great at taking care of the mess that the problem caused. Definitely would recommend their 24 hour services.
Bill Straiton
7 years ago
Starting with Jim, he was fantastic! Prompt, courteous, efficient and very well armed with updated technology. He found the problem and not only worked with me to get the new water heater coming, but came back and finished the installation at 7PM. Exceptional and superior person and service. He also called Adam with water restoration. Adam and his crew, led by Matt, were to my house before Jim left and immediately began estimating the damage - again, using technology to aide their experience. The floor was taken up and I had 8 dryers and 2 dehumidifiers in no time. He worked with the insurance company the next day and arrived at exactly the time he said he would the following day to check and remove the equipment. Finally,. Todd delivered the water heater and came in to review the project. He recognized my dog was missing her toys (they were behind where the crew was working), so he went in and got her one, talking to her the whole time. You don't just find these kinds of people everyday. This is the top of the industry - in my opinion. I am so impressed and completely happy with my service. When unpleasant events happen with plumbing, these guys are the ones you want to fix it. I will recommend this Roto Rooter to everyone that needs plumbing work.
My house has water dripping from the ceiling and Miguel was at my house within 30 minutes. He helped me with the call to my insurance company and that was priceless considering my stress at the time. One hell of a job and we are very grateful!
Holly Saunders
4 years ago
I tried to get my kitchen sink draining again on my own, but to no avail. I knew I had to use a plumbing company and since I’d used Roto-Rooter before I was confident that they would solve my problem. I was worried that since it was a weekend that I would have to pay an additional cost, but was told when I called, that would not be the case. They told me I would have a technician in 2 hours or less. Kyle Wiening was my technician. He was very approachable, knowledgeable, a good listener and was willing to let me learn by watching him. He treated my home with respect as he would his own. He put on the shoe protection and was very careful when setting up and using the device that removed the blockage. He also educated me on how to use the garage disposal so I won’t have any further issues. Even though the clogged up kitchen sink was stressful, Kyle made it a pleasant experience. I would HIGHLY RECOMMEND him and, if I have future issues, I will use Roto-Rooter again and request him. ????Holly Saunders-Avery
Christina Schneider
a year ago
Curt was friendly and courteous throughout the process. I was able to receive same day services. And would highly recommend their services to my friends and family.
Jacob Merrick
4 years ago
Very quick and very professional. The serviceman was timely and quickly repaired an old water heater without any issue. The serviceman also educated me in further care and how to do simple repairs if need be to avoid further costs. The price tag was a little high but definitely worth the overall service and care. Would highly recommend!
Elizabeth Mendes
3 years ago
Eddie was outstanding. He didn’t quit until he solved our very complex problem of why our basement drains were backing up. We had 2 plumbers in previously who couldn’t figure it out. He was also extremely professional, friendly and knowledgeable. He is an incredible asset to Roto Rooter
I had a great experience all the way from the scheduler who answered the phone, the plumber/specialist Puia, the supervisor Ron, and the team leader who scheduled all his team to come to my house. They all came out same day and were extremely polite and knowledgeable. I would highly recommend Roto Rooter to anyone needing plumbing and pipe clean out services. They were amazing.
Eddie was an absolute life saver. Our drainage pipe was getting backed up with saw sewage, especially on heavy rainy days. I had several different places come to diagnose the issue, all who said that I would have to spend thousands of dollars to have several large areas dug up with new piping placed in. I reached out to Roto Rooter to see if they could give another option. The lady on the phone was very pleasant and was able to get me an appointment that day but informed me that it would be a in the afternoon, however roughly 20 minutes or so, another lady called me and said that they had a technician in the area and was able to come by in the next 30 minutes if I was okay with that. Well of course. I was met by Eddie, who was not only professional but very friendly. He listened to my worries and complaints and immediately went to diagnose the issues. He didn't mind me following him and asking him question after question, in fact he wanted me to and would motion now and then to show me what he was explaining. After taking the time to look and slow down unlike the other places, Eddie was very confident that he was able to fix my flooded basement. He showed me the prices up front and broke everything down, but said that if he could fix the issue today with what he was going to do, he would cover the costs. Are you serious? Well of course I said yes, what would I have to loose. While Eddie was working, it was like having a family member or close friend come over to help you out. We were a ble to carry on conversations, laugh all while still being very professional. Eddie was able to fix my issue while educating me. It was very nice not having to haul several 5 gallon buckets of poo water over and over again, watching the water quickly go down the drainage pipe was probably the best thing to happen all year. I highly recommend Eddie for clogged drains and pipes, he definitely knows his stuff. He is extremely honest and up front, he is also very fast but doesn't cut corners, he definitely takes pride in his trade. That in of itself is huge now a days. Do yourself a favor and give Rotor Rooter a call and if able ask for Eddie!!!!! I will definitely ask for him with any and all my backed up plumbing issues.
I got home from work and discovered I had no water due to a frozen pipe. I called Roto Rooter, and the technician was out within one hour after I called. My technician was Vala- he was awesome. Very courteous and friendly. It took him very little time to pinpoint the problem and he fixed it quickly. Highly recommend him. Thanks!
I was quite satisfied with the service. They sent a plumber to my house same day and I had to work down the next day. Our plumber, Chris, was very professional and friendly. He did great work. I am quite satisfied. I will strongly recommend Chris as well as Roto rooter.
Anthony Lathrop
9 years ago
The first guy who came out was not helpful and we actually asked him to leave. He was insisting on dismounting every toilet in the house, despite the fact that we knew from previous experience which toilet needed to be removed (and even had written instructions to this effect from the previous roto-rooter guy).We have had good experience with this group in the past, so we asked a different tech to come the next day. He was great, did a good job, cleaned up after himself - great service as we have come to expect from RR.
Kathleen Tabbert Ash
4 years ago
Andrew was great - he exceeded my expectations. He unclogged our kitchen sink and didn't mind when my dog wouldn't leave him alone. He was very professional. I would highly recommend RotoRooter and will use them again if the need ever arises.
After an extremely negative experience with another company, I contacted my homeowner's insurance to discuss a leak issue. I mentioned I was having problems with professionalism and competency from the other group, and she recommended Roto Rooter. I called them in the beginning of December, and they resolved the problem I had been having since August n three weeks, even though it was the holidays. I have several people out here from Roto Rooter, and every single them, from Mark to Andrew, have been awesome, extremely good at what they do and nice guys to boot. I recommend this company to anyone.
Melissa Tulchinsky
2 years ago
Puia was very friendly and efficient. He arrived just as the dispatcher said. He was able to isolate the issue and replace the part quickly. I’ve had no previous experience with plumbing issues so I can’t speak to the value but regardless I will call Roto-Rooter again based on this positive experience.
Thanks!
Michael Durrett
4 years ago
Kyle provided excellent service. He was very professional and polite. He answered all of my questions and even provided me a price I could not beat. I will definitely refer anyone in need to Roto-Rooter. On time, quick, and professional!
Linda Keeling
7 years ago
I called Roto Rooter on Sunday afternoon 01/31/16 with a plugged drain.They came out within two hours of my calling them and solved my problem within a timely manner. The service man was very kind and knowledgeable,he explained what he was going to do before hand. I'm very happy with this company and would call them again if needed without hesitation.
Megan “Otaku” Chandler
4 years ago
The kitchen sink was totally plugged up and wouldn't drain. Of course, this happened on Labor Day. My call was answered promptly and the service technician arrived within an hour of my call. He took the time to examine the situation and provided a detailed explanation of what he was going to do. I will not hesitate to call Roto-Rooter again if need and would highly recommend them to my family and friends.
Matt Miller
10 months ago
Phil did a great job of diagnosing my problem he was awesome kind friendly and knowledgeable I highly recommend him and Rotorooter!
Allison White
2 years ago
I called in a panic in the mid-late afternoon, the admin who answered the phone was professional and efficient. Bill came an hour or two later and fixed the problems as well as was friendly and patient with the dogs! Highly recommend, easy and exceeded expectations overall.
he was polite and friendly but it just took to long to do the job. He was here 3hrs for 1 drain. We did talk about another job but that was only 20 miniutes and then went to main problem the clogged sink. There was times i didn't feel he really was sure what to do. I had to help him or i suggested to him what to do. I have had the company do other jobs before and they weren't here as long as he was
They were very quick to show up after my call and the service tech was friendly and able to fix the leak quickly for a good price.
thomas mccalley
7 years ago
when your tech arrived, he quickly figured out we had a bigger problem than a clogged drain. he stayed here until he could get an experienced tech here to assess the situation. the new technician Ron arrived and stayed late on good Friday evening until he could find the replacement pump we required and he could get it installed on Saturday. he then got it completed on Sat.in time for our family gathering.Tom Mc
Miguel the supervisor and plumber lao zual were professional and courteous. . . .Miguel went out of his way to help us with our insurance provider to make sure we were covered for our basement flood damage. . . .Lao zual was prompt and timely in completing his work. . . Roto Rooter earns 10 stars for making our bad situation bearable . . .
I worked with Chana all day today and he fixed everything he could and what he wasn't able to fix today we were able to set up another appointment for and get an estimate.
Amanda Rickard
3 years ago
We were having issues with our dishwasher backing up into our kitchen sink and our laundry not draining. The plumber came out and cleared the outside lines but as soon as he left and I attempted to run the laundry it was doing the same thing.Tony and Miguel were still outside my house when I checked to see if the plumber was here. They had only came by to verify if I had any water damages that needed restored. I informed them of what was happening and they promptly made phone calls and helped me. The plumber returned and fixed both of our issues. Tony and Miguel did not hesitate to ensure we were taken care of and I truly appreciate that. Thank you guys very much! Bob also came out and inspected the lines afterwards and provided valuable information. I will highly reccomend your services. Happy holidays everyone!
My wife and I just bought our home in September and with any old hone there are going to be issues, and plumbing is no different. I called at 10:30 am and asked if someone could be here before 10:00 a.m. tomorrow and they said that someone could be here within the hour. I forget the technician's name but he arrive promptly and was very polite and did well with my 3 year old son. I will definitely use Roto-Rooter again for my next repair (which I hope never happens). Oh, and I forgot to say that it was very affordable. Thank you so much.
We had a leak in our house and call Roto-Rooter for a plumber. They quickly walked us through all the necessary steps and made our life easier. Then, they came very soon after the call. The plumber, Andrew, also was very professional and got the job done. It took him a while to finish fixing the leak, but our pipes were very complicated. We are grateful for their assistances.Over-priced.
Jan Hutchings
9 years ago
Dave arrived in time and was considerate and efficient. He had to lug his heavy equipment down into my basement to clean out a drain. He listened to my description of the problem and acted accordingly. He finished the job quickly and did not leave any mess. Dave explained what he was doing and was very pleasant the entire time. Roto-Rooter is very fortunate to have such a well-trained, excellent employee.
I had a pretty good experience with roto-rooter I had mold in my home and there project manager Miguel Campos went the extra mile helping me deal with my insurance finding a mold testing company and getting it all safely removed. I was so pleased with his attentiveness and willingness to help I got his employee # to write this review. Employee #420
Brittany Moore
a year ago
Van was great. He was efficient and quick. Provided explanation and advise for further care and explained our warranty. Will use again!
Edit review... Prices were literally highway robbery when all was said and done. Backed up 3 more times and were basically told sorry about your luck. Bought an $80 bottle of what ended up being liquid draino, which is never good to use on older plumbing. Never opened and would not refund. Shame on robbing the public! Didn't have time to edit this until now but seriously ppl, support your local small guys. They will not charge $30,000 for a job we paid $7000 for! Bye bye Roto-RooterOur service tech was awesome! He gave us detailed info BEFORE doing the work. Very honest, clean and professional! Was very pleased with performance, personal attention and detailed information. Thanks so much Jeff J.!
Our toilets back up into our bathtub ?They had someone out to me within an hour.Kyle showed up, worked quickly to solve the problem and was out within an hour as well! He didn’t mind the house full of children or the mess that come along with it, which I cannot put into word how much I appreciate. We will definitely be using Kyle in the future!
Ruth Anne Kelly
2 years ago
I made an appointment on a Thursday evening for a window from 6-8. I even left work an hour early to make sure I got home in time. At 6:30 I received a call telling me that they needed to move my appointment to the next morning between 8-10, because the technician scheduled to come to my house had left for the day. Now I know some times things come up, but let me say this is the 3rd time this sort of thing has happened with this company. I expressed how unhappy I was since I left work early and that moving the appointment to the next day would require me to miss even more work. I said I wanted to speak to a manager, since this was the and was told someone would call in the next 2 hours. That call never came. The next morning the dispatcher called around 7:30 and said someone would be at my house in 45 minutes. Again I asked for a manager to call and was told someone would call in the next 2 hours. I did get a call about 3 hours later, but I was talking with the technician, so I missed the call. I called back immediately and was told the manager was no longer available and that they would call me back within 2 hours. That call never came. If you don’t mind having to reschedule EVERY TIME you make an appointment and not getting a response from a manager when you have an issue, then go ahead and use this company. Otherwise you’re better off calling someone else.
Jessica Kegelmyer
2 years ago
We had water issues at our house and had to have Roto Rooter come out and take care of it. Javier Osorio and Stanley Scott were our techs today and they did an awesome job! They answered all my questions and took the time to explain everything to me. I would highly recommend them!
Casey Glanders
4 years ago
Originally, I had called someone else. Someone Else had come out and told me they would need to rip out my entire shower faucet system and replace it. They quoted me over $1,000 and then tried to get me to sign an annual service agreement. So, I called Roto-Rooter. My tech was on time and professional. He took a quick look at my faucet system, said he had something in his van, and in 20 minutes my shower was fixed for less than half what the other service wanted to charge. My tech was honest and up front, and that was so refreshing. Thank you!
Jennifer Coker
a year ago
Eddie was awesome. He was timely, informative, made sure we knew exactly what was happening and gave us lots of good information so that we could make an informed decision about the plumbing issues we were facing.
They were able to come out and repair some leaks and install/fix faucets the very next day. Lal (the plumber I had) took his time, worked hard, and made sure that all the repairs were done correctly before leaving. Having had work done by a plumber before, I would say their prices were similar to the competition. Overall, I would rate them high and higher them (Especially Lal!) again if I need more work.
Elizabeth Essig
6 months ago
they were great! put second clean out in and put a total of 8 feet of PVC pipe in.
The service and provider was expedient - great attitude - highly recommend - I had a problem he was there in over an hour to repair pipe . Reasonable rates and coupon online for 75.00 was an added bonus . They take care of the customers and you can rest assured this established company delivers !
Tynisha Mallory
3 years ago
I hired Roto-Rooter to fix a drainage issue with my kitchen sink, and Kyle and Chris were the techs, and they were awesome!!! I’ve had other techs from Roto-Rooter, but none compare to Kyle and Chris! They came to fix the issue and never left until it was resolved! They also cleaned up after themselves! Anyone who chooses Roto-Rooter, I highly recommend you to request Kyle and Chris! Thanks again, Kyle and Chris, for satisfying me.
I'm editing my review based on follow up experiences with Roto-Rooter. Their service and process for replacing my water heater was unprofessional, dangerous, and misinformed. Their recommendations were not only dangerously incorrect, but also resulted in my undertaking nearly $1,000 in additional work that was proven to be extraneous by another company. I have taken my complaints to Roto-Rooter both locally and HQ, with no results. I'd highly recommend Williams Heating and Air for your pluming and HVAC needs in Indianapolis. Roto-Rooter is simply unsafe and not up to par with product knowledge. I will also add that their plumbers do not test for carbon monoxide when working with your gas-connected appliances, such as water heater. They do not carry CO testers and cannot confirm whether new appliances are safely connected, which is dangerous considering the risk they take when working with natural gas, both professionally and for the home they are working in.
Today we had Mr. Eddie Garcia service my daughters house. She recently purchased a new home and wanted the sewer lines looked at for potential problems. Mr. Garcia was prompt and was very helpful in determining which service was most appropriate and cost effective. He took the time to discuss the possible procedures in layman’s terms. After finding the clean-outs, Mr. Garcia Suggested we run a camera for inspection first. After doing so, it was determined no further service was needed saving us substantial money. Mr. Garcia is an outstanding representative of Rotor Rooter in Indianapolis. This business is fortunate to have Eddie work for them.
David was super helpful! Very grateful Roto Rooter was able to send him out the same day I requested service to deal with a non-functioning basement drain.
The service I received from Roto-Rooter was great. Everardo explained to me every step of the way what was being done. He also was helpful is informing me of ways I could save money on any other possible repairs! How many servicemen do that! All in all I was very pleased with the service received.
Kristen Vaughn
7 years ago
I enjoyed the tech Muane hey had a great personality and arrived in a timely manner. I like that he gave me three options to fix my issue. He word hard and was nice the entire time. Our first option didn't work out as there was a bigger issue when he got into the problem. I don't like the pricing at all but wasn't in a place to call around. I don't blame the tech. I do believe the pricing is a bit high but the service tech had great customer service.
Justen Calhoun
3 years ago
Overall I can’t complain about the service. Very professional and straight forward with what needed to be done. The tech found the leaking pipe fast and fixed the issue in a timely manner. When it came down to the cleanup and drying out process, the gentleman was very knowledgeable and helpful on the next steps that needed to be done. Appreciate them for their good service.
I needed my main water shut off repaired on a Saturday night 12-21-19 at 730pm and they made it happen. My service tech which I can’t recall his name was friendly and awesome, did a great job! Give him a big Christmas bonus!!
Cassie Zeider
6 years ago
I had Van as a tech and he was AMAZING! If you call ask for him! Our kitchen sink was clogged and he was timely, efficient, and friendly. Very professional! It was $319 but I had a $100 off any service coupon and ended up being $219 plus tax for the total service.
Julie Goldsberry
2 years ago
We had a sudden water heater leak. Called To Rooter on a Friday afternoon, Alex came out the same day. He diagnosed the problem, ordered a new water heater and installed it for us the next day. He was kind and courteous throughout and we are back in business with hot water in less than 24 hours. Thank you Alex!
The actual guy who did the work was fine (ZO), as was Noah who was summoned to do clean up work by mistake because someone from your company lied about the insurance coverage. The salesman for water damage was too high pressured and did not tell the truth. The salesman for excavation wasn't exactly dishonest, but he also was too high pressured. Single elderly women are not dumb. We like to investigate and process information like all other intelligent people. It was overkill and this approach did not bode well with me.
Tracie McDanel
a year ago
Bill was very knowledgeable and a pleasure to work with. He completed the job timely and without any hassle. I would definitely use this service again as well as recommend it to others.
Christopher Johnson
5 years ago
I needed to have a severally damaged outdoor hose spigot extracted and replaced, and was highly satisfied with the process. Andrew was extremely thorough, explained everything he was doing as he went and was very friendly through the entire process. The work was completed quickly, and done very well.
Nathanael Jackson
a year ago
Tawna showed up and made quick work with a clog I spent 3 days trying to resolve myself. In and out in 40 minutes. Highly recommend!
I am always pleased with the work Roto-Rooter technicians perform, but this past Saturday, I had a very complicated issue. Kyle Wiening and Ron Webster came to my rescue and saved the day. They are so knowledgeable and did an outstanding job. Thank you, Kyle and Ron!
Alicia Lively-Reece
4 years ago
I want to take the time to let your company know how appreciative I was for the field supervisor, Ron W. and his apprentice, coming out to respond to my request for an issue I was having with a sewer smell. I had my system replaced in December 2017 and it’s now September 2018 and he came out and did a test that showed what the problem was and determined that it was due to something that wasn’t done right the first time. He was very informative and prompt with keeping me in the loop on his ETA and acknowledged work that was not done correct the first time around and honored it! I wanted to take the time to write this because as a homeowner that has had a lot of work done by companies, this by far has impressed me and left me with being a very loyal customer for life!!!Update after another service call:I had another service call from Andrew C. In 11/23/18 and received the same customer service going above and beyound the call to help. Gave suggestions and recommendations on other things that were visibly noticeable that he wasn’t even out for and even looked at other things at no additional charge. Amazing customer service and agin I’m a forever customer if Roto-Rooter!!
Judy McConnell
a year ago
Curtis was timely and friendly. He quickly assessed our plumbing situation and repaired it in record time. Thank you Curtis for the GREAT service.
I was truly impressed with the service that i received, from the time that i made the call, until the time that Jim left. I was in need of someone to come out A.S.A.P for a clog. I started making phone calls, yet no one else was willing or able to come out that same day. They arrived at my door within an hour of making the phone call! Jim was clean, respectful and informative. I will ALWAYS use Roto Rooter for all of my plumbing needs, as well as recommend them to all of my friends. Thanks again..
Brannick Hardy
a year ago
What should have been a 20 to 30 minute job took 6 hours and was charged 565.06 tech had to keep taking apart and putting back together. Mind you I bought the water from lowes and put it in place myself and hooked up the gas line and the temp relief valve and the exhaust myself all I needed was for him to hook up the water lines that's it.
Sally Lawrence
3 years ago
Way overpriced! Charged 200$ for a 50$ faucet. Had to have someone come back the next day because there was a leak at shut off valve which wasn’t leaking before they replaced the he faucet. Wanted to charge me another 400$ which I refused to pay. Later after doing dishes when I emptied the sink the trap was leaking and water went everywhere. The trap was taken off by roto router so the guy could get under the sink. Won’t use this company again! Total charged for this service was 600$!!
Glenn Harkness
6 years ago
We had to have our main drain unclogged on a weekend. They showed up within the time frame stated. Our technician, Jeff, was great. He explained what was going on. Worked through the problem. Cleaned-up after he was done. The restoration crew (Tim & Scott) were also fantastic. They came in, removed the portions which needed to be removed due to sewage damage. All worked quickly and professionally.
Brenda Greatwood
4 years ago
Jeff J did a wonderful job fixing my plumbing problem. He was efficient and very professional. I appreciated the immediate service and that he was here in the time he was supposed to be here. Thank you Roto Rooter for your outstanding service. I will be quick to refer anyone to you that has a plumbing issue! Thank you!.
Delaney Patterson
4 years ago
Kyle was very thorough in explaining the problem with our sink and even checked the others in our house to make sure we weren't having the same problem somewhere else (we were!). He was very polite and very thorough. We use Rotorooter every time because of the prompt, same day service.
With 20-25 people coming to my house in two and a half hours, I was on the phone, on a Saturday, desperate to find a plumber. The lady on the phone told me there would be no extra charge for weekend appointments. A technician (Drew) called a few minutes later to say he was on his way. I thought the first price he quoted me was too high for a single drain, but he was able to do the job for a lower price, so I told him to do the work. Drew was very professional and did the job quickly and with no mess at all. I appreciate the fact that he put down a tarp to avoid any mess from the drain cleaning. I have had to clean up messes left by others. He was pulling out of the driveway just as my first guests arrived. As I said, it was a little pricey, but desperate times call for desperate measures and plumbing companies know that. Still, I was very satisfied with a job well done.
Delaine Shoffner
2 years ago
Roto Rooter Miguel Campos was great to work with! Being a home owner can sometimes be stressful and hard but he came and help calm things down and got the job done. I would definitely use and refer people to him and roto rooter...
Elaine Holewinski
6 years ago
Greatest service we could have asked for! We shopped around and were exceptionally pleased to find out that they could come out for a free estimate! It was a very busy weekend, and someone was able to come out the same day we called. The root-rooter representative took the time to illustrate pictures, explain the meter reading, and thoroughly give us an understanding of the cause of the problem. It was exactly what we needed in such a stressful situation. And then, someone was able to come out on a Sunday! We couldn't have been more satisfied with their work.
The technician that finally showed up did his job well. My concern is with the rest of the company. Someone came out Sunday night to do the initial estimate. Told us he would call us in the morning to let us know when he could come back out. I took a day off work last minute so this could get done.We received no call by 10am, so I called in and was told by their dispatch that they would contact him and someone would call me back in 30 minutes. Hour later, no call back. So I called in, again and they seemed confused why nobody had called me, so they said they would contact him again, please wait 30 minutes. Hour later....no call back. This happened 3 times, when we finally convinced someone to get a manager. They told us someone would be out that night to fix the problem, and they would call us within an hour to give us a better time frame.Well, 2 hours later no call. So we started calling other companies. Finally, at 5pm. The night shift dispatcher said he was taking over and setting everything up. He also found out that at 8am the original tech/plumber said he wasn't going to make it, but dispatch never relayed that to us. New tech was being dispatched.I informed dispatch that our address was weird and it would take him the wrong direction, so to either give him our number or give us his, so I could send the Google coordinates. He said ok. I also asked if they could double check that the original techs notes were carried over and the new guy knew everything he needed and what the scope of the job was. I was told yes.Well, 3 hours later when the tech finally arrived after contacting me to tell me my address took you an hour the wrong direction...he found out he didn't have any of the parts we needed or any experience with our particular problem. He did fix the initial leak, but I stayed home without pay so we could get the entire problem solved, NOT so someone could come fix a leak at 10pm. If I would have known that's how late it would of been, I could of went to work.Now, we still have to schedule someone to come and do the rest of the work, making a second payment instead of having it all lumped together as one. Not to mention trying to figure out when we can time it, or the fact that without the other repairs being done we risk more leaks happening.I would not recommend this company to anyone that I even remotely care about.
Very prompt, polite, and professional. Made it to our house in 30 minutes and finished with the entire service in less than 2 hours. It was raining outside for the better part of the morning and the technician immediately put booties on over his shoes before entering our home, which I greatly appreciated since we have a little one running around. If you have a plumbing need, call them! You won’t regret it!
Megan Anderson
5 years ago
**update again** not three weeks after this debacle, the same issue occurred again and we had to call another company to excavate the front yard for over 3,400 dollars.**UPDATE** After working with Eddie, our fourth and final plumber, and speaking with supervisor Jason, I can say that managers and Eddie went above and beyond to ensure all this was resolved. I am more than satisfied with the result and would trust Roto Rooter again to do future service at our home.Three visits, three days, and a dozen calls later I cannot use water and Roto Rooter won't honor their quote to fix the issue. The first guy looked for only thirty seconds, our appointment accidentally didn't get confirmed so the second guy didn't show up until past midnight and then said he couldn't fix the issue because we'd used drain cleaner at 3 pm. He promised somebody at our house the next day at exactly 3 pm and he wrote an invoice for us and provided us with the carbon copy. The next day our third tech is an hour late and refuses to do the work stated on the order for the price promised. He then leaves.I can't get any supervisors to call me back or anybody to talk to me about this.
Bharat Bhavsar
4 years ago
Technician R. Woodson, #6015 serviced our home for cleaning drain piping in kitchen sink. I found him courteous, professional and clean service. He arrived on time on Saturday morning completed service in reasonable manner as well as clean the area after the service. One thing I had to do is to negotiate the pricing down to an industry standard price and he adjusted the original quoted price accordingly. I would recommend this company to others for their plumbing needs.
Kima was the technician that resolved our problem. We had a clog in our house plumbing and he took his time assessing the situation. Once he understood what had to be done he fixed our issue quickly. Very professional and knowledgeable!
Jeff J saved the day! Huge problem got resolved quickly, roots in the line! Jeff was amazing! I cant say enough about the service. They used a camera to show me what's going on with our lines. Very happy with service, Saturday night at 7pm.
Bill Noneyabizness
4 years ago
Van (#3301) was the tech that came to take care of our drain problem. He arrived within 2 hours of my call, and had the problem fixed within an hour. He was courteous and thorough, and took time to investigate everything so he was convinced he had fixed the problem. I would call Roto-Rooter again.
Virginia Reuter
7 years ago
I asked for service on a Saturday but the dispatcher called frequently during the entire day saying they were running late. Ultimately rescheduled for Sunday morning. Technician showed up at about 10 am. without calling to say he was on his way to fix the leaking kitchen faucet. He said he had to go get a part and didn't return for over an hour. I'm unsure why Home Depot (1 mile from my house) did not have the washers he needed. He said he had to drive to another city!This has happened to me in the past. The technician looks at the problem, never carries common replacement parts and must leave to go get them. I'll probably use them in the future as I have in the past. The technicians have always been pleasant and seem to know how to fix things. Just know that it will be an all day or weekend appointment. As was my experience.
Phil Stillinger showed up at our front door right on time very early in the morning and unclogged our kitchen drain in less than an hour. The service was professional and efficient. Very much recommended to everyone who needs the service.
Daryn Milton
3 months ago
Quick ETA! Excellent service, reasonably priced.
Service tech was friendly and helpful, cost was twice the price of everywhere else, this does not reflect your service tech, needed the job done today, in the future will shop around more, i will give your tech five stars for his work he done
Bob & Patsy Lang
5 years ago
We had a clogged drain on Saturday, March 31, 2018. We called Roto-Rooter to come out and clear the drain. The clog was in the main drain and was accessible form the outside of the house. It took a while for them to get there. We called at 7:00 p.m. and the plumber didn't arrive until 9:30 p.m., but I can understand that, being a Saturday night and the day before Easter. The plumber, Andrew C. arrived and was very efficient. It took him about 30 minutes to clear the drain and it has been fine since. I liked the fact that they not charge a fee just to come to my house. Andrew was very polite, explained the fees very carefully and there was no pressure to add anything else to the list of things that had to be done. I would definitely recommend Roto-Rooter to other people. As I said earlier, the only thing I can say of a negative nature was that it took them 2 1/2 hours to get there. I must say though that the office did call me twice to inform me of the delays. It showed that they hadn't forgotten about us and they were doing the best they could to get someone out there.
Bonnie Adkins
9 months ago
Lal was quick and efficient. We tried to take care of the clog ourselves and couldn’t get it. Lal was here within an hour and within five minutes the clog was clear. Thank you!
Letha Taylor
4 months ago
Clint was amazing!! On time!! Helpful!!! So professional!!!!
Landon Jeffers
a year ago
We had a water problem and Miguel Campos was at our door under an hour and we had the clean up process started in under an hour. Very professional and honest. I highly recommend Miguel and his company!
Vanlal arrived as scheduled and assessed the situation concerning my drain problem. He was totally professional and up front with pricing information prior to the work being preformed. Due to tree root issues, my drain problem was not totally resolved. However, Vanlil was honest with his advice concerning what needed to be done to fix the issue and scheduled another appointment to further investigate the problem (camera investigation of the drainage cleanout to check for tree root damage). So far, I am extremely pleased with the service provided!
f1 prancing horse
5 years ago
Jeff arrived quickly, and he told me the price to open my main sewer line. He let me know I could save money if I removed the toilet from the floor myself. Jeff then went to work and within a half hour or so we were back in business. I have used Roto-Rooter for years and suggest you do the same. They are quick plumbing problem solvers.
Service today was extremely prompt. And Dominic and Christian were AMAZING. They did everything they could to figure out what was wrong with our plumbing. They were so informative and made sure I understood what was happening every step of the way! Would definitely recommend!
The drain line from my kitchen was completely backed up. After I exhausted my own skills trying to fix it I decided to call Roto Rooter, I used them last year for a septic line blockage and they were the only company who actually wanted to fix the problem back then, and they did a fantastic job. Nice coincidence that the same plumber, Dave, from last year was at the door today. Dave is a super nice guy, very personable. Made sure he wore the foot covers when stepping inside the house.I explained to him the problem and what I tried so far to fix on my own. He took a quick survey of my basement pipe runs. We agreed the best course of action was to snake the line from the external clean out I have on the back of the house. He gave me the standard price for clearing out the line before I signed off on any work to be done. He wasted no time and cleared the line in just a few minutes, and then knocked a $100 off the bill since it was such and easy job. He also gave me some tips to help keep that line clean. I'll make sure to remember to ask for Dave next time I need to call roto rooter.
Janet Simmons
7 years ago
I had a serious clogged drain worked with it for 2-3 days. Young man Van came and was very passionate and straight with me, I did not understand everything and I asked him several times to repeat the process to me. He took his time and kept repeating to me to help me understand and assure me he would do his best to solve the problems. He did and help explain how to take care of the drains hopefully not to have more problems. I was very upset about the money I am retired so he gave me this sweepstake entry. And he was very patient with his co-worker has well to explain to him the process as well. Very patient young man. Thanks Van & Vera! So much!!
Nathan Rushton
6 years ago
Courteous, friendly, and attentive . Tech (Vala) arrived on time and it was a late-night call. He was amazing, he explained everything and gave me the estimate prior to starting the work. As he was finishing up he got my attention to show me the work and noticed some additional clogging where he was doing the work and gave recommendations (not forcefully, but knowledgeably) to do some additional snaking. It was worth the extra money for as awesome of a job he did. He was also tolerant of my nosy pups.
Grossly overpriced. $415 to unclog a laundry drain. Technician was reluctant or refused to accommodate any additional requests like removing a wet rug under the washer or zip tying the drain hose to the line in hoses. Got the job done but the price left a bad taste in my mouth for the whole experience.
Richard Pflanzer
7 years ago
Our service technician was Muana, #2619. He was courteous and very polite. He assessed the repairs needed, estimated the cost of labor and materials, asked for permission to do the work, effectively completed the plumbing repair, and cleaned up the job site when he was done. We are completely satisfied with his performance, and very pleased with Roto-Rooter's quick response to our request for an emergency repair of our plumbing system.
Tyrone Barnes
4 years ago
After spending over $1,000 with other companies Michael from Roto-Rooter came through and ensured that the job was done correctly. Not only did he do the job but he did it at a fair price and didn't make up bogus claims like other companies that have come by. I'm truly grateful for this experience and I know who to call from now on
we had two other companies here and they had just looked around and then left. This company had actually came out and started to get to work instantly. Phil was the man‼️ He has been trying everything and told me his every move. He had Ron and Blake also come out to see if they could do anything and they did. They’re amazing and I would give them 10 stars if I could. Oh and it’s affordable rates.
Roto Rooter came to my house within an hour of initial call. Kima, my service specialist did a great job at keeping the area clean while working on my two drains and was able to show me what was causing the problems. He even went into the crawl space and gave me alternatives in case the service didn't work.Great company and will sure use them again.Thank you
Tesla Anderson
3 years ago
I had been calling companies for a water heater leak since the Friday before memorial day. I wish I would have just called you guys first because you came out same day within 2hrs of me calling. Vala spoke with my warranty company to make sure repairs would be covered and didn't complete work until they did. Afterwards he had it fully repaired in 30mins. He then had called out the restoration team who showed up as he was leaving to take photos of the water damage . Miguel help us step by step with filing a claim for water damage. Finally, 2 hours after all of this was done they had come out and completed treating water damage. Also I forgot to mention there was no Holiday charge for coming out ON memorial day nor was there a diagnosis fee. AMAZING
Heidi Demarco
4 years ago
Had Technician Eddie Garcia out to our home to review an issue with our drain backing up. After snaking our drain, and using the camera, he took time to explain that tree roots were getting into the pipe. He also explained how our outside perimeter drain works and gave suggestions for upkeep. He did not push additional sales. He also did great with our over zealous dog! Excellent service. Thanks again Eddie!
Brian Eddings
9 months ago
David was extremely knowledgable and professional. I was very surprised with the level of service I received. Highly recommended.
Wonderful experience! We had a pipe break Thursday afternoon and they were out there that night (about 2 hours from when I initially called). By 9:30 they were completely done and we have resumed normal living at the house! Everyone was extremely courteous, professional, and cleaned up after themselves before leaving. I would highly recommend them to anyone needing plumbing help!
We had a clog in our main drain and Puia came out first thing and fixed it with no problems. He wore a mask into our house without us even asking him and he kept his social distance. I really appreciated how quickly he was able to help us solve our problem.
Benjamin Sponsel
4 years ago
On Saturday, December 29th, we had a clog in the drain in our kitchen sink, as well as a leaky shut off valve that was leaking down the pipe onto our brand new ceiling tiles in our basement. We actually contacted two other well known plumbers first as one company typically serviced our house and the other we remembered from advertisements. Both companies marketed themselves as a 24/7, 365 day a year business yet neither could provide us with the emergency plumbing services that they claimed to provide. Even after asking specifically for an emergency plumber, neither could accommodate us within 24 hours, which was the service that we needed. We looked on the internet and decided to contact Roto-Rooter. It was the best decision that we made all day!On the initial phone call, instead of being told that emergency plumbing services could not be provided, we were assured that there was a plumber in our area that would be contacting us within the next hour. Within minutes of that initial phone call, the field manager contacted us and also assured us that we would be taken care of today. We immediately knew that we had made the correct decision to contact Roto-Rooter, but in case if we had any doubt, Kyle was sure to put us at ease!Kyle arrived within the promised period of time and immediately put on plastic booties to enter the home. He assessed the situation quickly and provided us with a clear explanation of the issue, as well as a quote, before completing any services. Once we agreed to have him complete the services, he worked professionally and efficiently, fixing all issues thoroughly in about an hour's time. He was very friendly and engaged in casual chit chat about the Notre Dame game that was going on at the time. We liked Kyle so much that we made the decision to turn off the game for the time being so that he didn't see any results before watching them himself (even though the results of the game were rather disappointing!). Kyle left behind no mess and we really appreciated his attention to detail both in his work and in his consideration for our home. Due to this experience alone, we will be using Roto-Rooter as our go-to plumbers moving forward!
Roto-Rooter is always quick to arrive on-scene and after 3 calls I have always had the problem addressed to my satisfaction.My first negative experience occurred during my third call. One of their plumbers was 1.5 hours later than the latest time I was told to expect him, and once he arrived spent 30 minutes talking to me about why he was one of the elite plumbers, how he would soon get new business cards that better showcased his certifications, describing where the new RR building was going to be, etc. I was already running late to an appointment and did not appreciate his sense of efficiency. That being said, he did his work well (when he finally got to it) and was kind enough to discuss options with me to keep the price manageable.Bottom line: I will continue to call Roto-Rooter when I have plumbing issues.
Thomas Applegate
3 years ago
Had a backup at laundry drain and kitchen sink. Both tied to main line out. Very fast response for a late Saturday afternoon. The technician had some problems finding a way to snake the main. He did get the drain cleared. The price was extremely high, but fast response and drain cleared.
Thomas Riedeman
a year ago
The plumbing expert was very professional, honest and helpful during my drain cleaning experience.
I would recommend them to others and will use them again if I have a drainage issue.
Garrett Craven
2 years ago
I needed a drain unclogged quickly. Called Roto Rooter and they had someone on the way in less than 1 hour. They called when he was 30 min out. Kris showed up and was very professional, fast, and thorough!
Tech was 2 hours late, had to call office 3 times. Time window was 5:30 to 9:45 pm, he arrived at 11:30 pm. However, technician was professional, friendly and knowledgeable. Diagnosed and repaired water line in 15 minutes. Cost was reasonable and competitive. Would definitely use this company again in the future
I came back from the holidays late one night to a frozen pipe. Andrew showed up quickly and couldn't fix it then because he needed a second plumber, but he cut and capped the pipe so I would have water elsewhere and then came back promptly, fixed it doing a neat job and making sure to go the extra length to reroute & insulate the pipe and also stuff insulation in the crawlspace where there was a draft. Great service!
The plumber arrived in a couple hours and cleared out my clog. He was very tidy and gave me some tips on how to prevent it from happening again. From the time of his arrival it took only 1 hour before he was out the door again. Great service!
Thief’s, they will try to steal your money at any cost. My issue was super easy and they want to break into the wall and charge me more. End up not going with their plan and they charged me 100$ for nothing, I fixed my problem alone and stopped the leak all that cost me 4$. Do not use them and stay away from them, that company is good for stealing not fixing
Khuma came to my house on a Sunday and was able to find and fix the problem promptly and efficiently. He was very friendly and knowledgeable of the stopped up drain and how to fix the problem. He put a cover on the wheels of the machine he had to bring in my house to clear the stopped up drain. In addition he placed a tarp down to keep the mess off my floor. I couldn't afford the price that was quoted to me and the service tech was able to get the price down to get my problem fixed promptly. I would hire this guy again to fix any plumbing issues I had.
Had a toilet malfunction due to an overabundance of toilet tissue used. I tried my best with a plunger and a cheap, household drain snake to no avail. Roto-Rooter responded within an hour of me calling and were able to take care of the problem in less than 15 minutes without having to remove the toilet (the clog was in the stack). The two gentlemen who arrived were courteous, explained everything, assured I understood the price schedule and cleaned up after their selves. The price was a bit steep, but worth the effort of me having to figure it all out and it was explained clearly to me what the job might cost prior to me authorizing the work. Excellent, quick and professional service. I will request the same servicemen the next time I need plumbing and drain service!
The plumber was very short with me and seemed annoyed, I did speak to a customer service rep and she was apologetic for the way that he came across. I will say least she gave me $40 dollars back towards the repair.I wish I would have known that Roto Rooter used a flat rate scale versus an hourly scale, I feel ripped off after paying just under $500.00 for a 30 minute repair. When I asked the plumber how long the job would take he told me an hour to an hour and a half. I thought the rates seemed slightly high but fair if the quoted amount were to take an hour and a half.After my experience using Roto Rooter I will not ever use them again or even buy there products again for everyday common use, also to anyone who is looking for a plumber I highly recommend to anyone not to use this company.
Aaron Walton
10 years ago
I called Roto-Rooter at 7pm on a Sunday. I was given a 3 hour window but was called with a time within 30 minutes. The technician (Steve) showed up about 20 minutes later. He was kind, courteous and very knowledgeable. He was able to diagnose the problem and come up with a solution. I wanted to add a valve to my faucet and knew the plumbing supply stores were closed. So, Steve scheduled my service the next day so he could get all the necessary parts. He arrived the next day and was able to fix my faucet in a timely manner. He ensured that I had no leaks before leaving the job site. I would hire Roto-Rooter again in a heartbeat. They are not pushing and let you make the decision about the service. Thank you again. Aaron
Blair Stellhorn
a year ago
Phil was incredibly helpful and professional. He went above and beyond to explain how the overall system works to help me in the future. Absolutely recommend!
Free estimate, no hassles, on time, friendly and professional = OUTSTANDING! Joe Carlin was great to work with and I especially appreciated his patience with all of my questions. Should another plumbing issue arise, Roto Rooter will be the one I call and I will be asking for Joe!
I am attempting to purchase a new home and during the inspection process I was advised to get a quote from a licensed plumber. I made an appointment on Tuesday for Friday to allow time for approval from the seller and access from my realtor. I received the email confirmation, called to confirm it was approved by sellers and called day of appointment to confirm. I waited at this house for my 3.5 hours before Roto-Rooter called to cancel the appointment. I was told it would take two technicians since the plumbing is in the crawl space and its an OSHA requirement and they did not have the man power. They went on to tell me they had a lighter crew that no one would be available for a free estimate when they had paying customers.
Phil Stillinger was my technician for my toilet emergency. I had a leaking toilet supply valve while attempting to replace the toilet fill valve unit that had busted open and flooded my bathroom floor. After I shut off my main water supply I called Roto Rooter as I trust them and placed a plumbing emergency call for service today. He arrived and was very personable and explained everything he was doing while replacing the toilet supply valve and went ahead and replaced the toilet fill valve all the while giving me a plumbing lesson and advice! Can't thank him enough for the great service. I have some other plumbing things to be done and will call again for his assistance.
They arrived very timely, thoroughly explained everything they were doing, were very professional and resolved our issue quickly. Highly recommend them and appreciated service technician Andrew C. (4782). He walked me through the process and took care of our issue.
Susan Master
11 months ago
Had washer water backing up into toilet. They came and quickly was able to clear the lines into the house. Very professional and friendly.
Called last night as we found a leak in our crawlspace and from a spigot. In a rush looking for emergency repair, they were going to send someone out, but called an hour later to say that their guy who handles crawl spaces couldn't come until the morning. Tried to call our normal company this morning, but no appointments available. Called Roto Rooter back to see if they could get it done. When they did arrive, I explained the problem and apparently that was good enough for them. Leak on 3/4 main above the shut off valve and I just wanted the spigot line capped for now. He flashed a light in the crawl opening, while standing on the patio, and said ok. Didn't even go down to look at anything. Quoted $1000 to repair. WITHOUT EVEN LOOKING. I questioned the price, he said crawl spaces are more expensive because of the tight fit, taking tools down there, and going in and out. Pinhole right above the shutoff valve. Spigot had a shutoff valve that he would have seen had he went down there. My Plumber called to see if we had gotten everything taken care of because a job finished early and they could make it yet this morning. 30 minutes later they were here, went down to look, 30-45 minutes later and at a much lower price, work was done.Would not recommend to anyone. The only positive was the free estimate.
Lane Slabaugh
9 years ago
I was happy with my service from the minute I called.They were able to get someone to my property the next day, and the plumber was on-time.Dusty, our service tech, was very friendly and professional for the duration of the service. I would highly recommend the services of Roto-Rooter in Indianapolis.
Alex was very professional and knowledgeable. He was efficient and explained the process on my level at every step. I appreciate his kindness and professionalism. I would definitely recommend him.
Roto-Rooter was very quick to respond to our cal and had a techinican our to our house shortly after we called. They did a great job of explains everything to us and Joe did a great job of telling us great prevention type things we could do in the future! Great plumber!
Great service, very thorough, and very professional. Service technician helped locate and unclog the blockage in our sewer main. He was able to remove the blockage (roots) and ensure the entire length of the line was clean. Would definitely recommend Roto Rooter services!
Roger Kerkman
7 years ago
The work the serviceman provided was quite good. I was satisfied until the time to write up the bill. I don’t know why this bothers me so bad but it does.We negotiated a price for the service, so when he wrote up the bill he said he couldn’t accept the coupon for $40.00, and he refused to accept the $25.00 that you promised us for missing your original appointment. To make it look like he was giving us the coupon he added $65.00 to the bill and the deducted it to make it look like we got another deal.Other than that I am satisfied with the work he did.Roger Kerkman
Kima was the service tech who responded. He was the second one to come out. The first barely spoke to me, and left with doing anything. Kima greeted me with a smile, was very professional, and addressed the problem quickly. He gave me tips on maintaining. He knew what to do and got the job done. Kudos!
I have been using Roto-Rooter for many years in numerous commercial buildings. Your technician David Paulson - #1697 has been a HUGE help to my company over the years. I’m able to reach him day or night and he always goes above and beyond.We recently received a call of sewage coming out of multiple floor drains in a huge warehouse facility. I called Dave and he was on site in less than 30 minutes and had the blockage cleared in less than an hour.It doesn’t matter what we throw at Dave, he always has a great attitude and a smile on his face. In my opinion you can’t find a better drain cleaner out there!
Gretchen Rosario
a year ago
Great company guys were very compassionate and tried their best to help me although I had a job that was too much to handle! But they did get my line cleared until I’m able to come up with the rest of the $$ !!
Tiffany at Roto-Rooter was friendly and quick to send someone out, even on a Sunday. Muana was great once he got here. Very professional and got the work done quick. Would recommend!
Sharon Patterson
4 years ago
I had an emergency where after my washer had backed up we couldn’t get the water to drain so the basement had water all over the floor. I was called back earlier than anticipated for a Saturday afternoon and the repair tech came out earlier than expected He was couterous and friendly. He got the job done quite quickly. I was very pleased.
Everyone I spoke to was professional, and quick. My technician, Lal, was so easy to work with, he was great with communication, and kept his work area very clean.
Lindsay Donaldson
6 years ago
We had an emergency situation with our drain. They were there within 4 hours with a couple courtesy calls just to let us know they hadn't forgotten about us and would be at our home shortly. The tech was skilled and fixed our problem. They even sent out another tech to help see what the cost of clean up would be.
On time all 3 times I've had to use them. They have given me a 4-hour window and were in touch on the hour, and at my place within the 1st hour. They're expensive though, the ONLY reason for the 4-stars, $250 labor and a $15 part, but hey, I don't have a water leak now, so yay for that!! The techs are great, clean, quick, and thorough. My new pipe is GORGEOUS.
Elijah Brooks
3 years ago
I called roto rooter for a clog in the bathroom sink drain line behind the wall and was services by Jeff j. He asked me everything that was going on with it and was able to quickly find the problem and fix it. Also help identify other possible issues that could affect my plumbing down the road . Over all very pleased with the professionalism and quality of the work done.
Chris Weintraut
3 years ago
Our kitchen sink had been draining slowly for months. Jordan came in and took care of the problem quickly and professionally. All pricing was clear and upfront, and a 6-month guarantee on the work gives me peace of mind.
Jeffrey Meltzer
2 years ago
Prompt service - called on a Saturday afternoon. Immediately got a call and technician arrived within an hour. Work as promised. Very courteous and respectful. Fixed my leaking garbage disposal- put in a new in-sinkerator
William Fisher
3 years ago
Terrible experience. Total rip off. They were at the house for 1 hour, no new parts were installed, and to clean the pipes and unplug the drain it was 430 dollars. Terrible.When I called to talk to management to see what justifies that price I ended up at a national call center, not the Indianapolis location, and got the complete run around.Absolute nightmare experience - total scam artists. My wife called today to complain and was told it is not their problem, and no effort to justify their terrible pricing policy. Neurosurgeons make less an hour saving lives than Roto Rooter charges to unplug a pipe. I could literally have had a colonoscopy for less money.
Zo was great! We really appreciated how much he cared and wanted to help. They were very professional, and friendly.
Pro: Roto-Rooter was convenient and timely. Unlike another plumbing company I called, they gave me a 4-hour window (as opposed to an 8 hour window), and provided updates on the technicians ETA. Jeff was my technician. He was courteous and professional.Con: I've had a very slow draining sink that I've tried fixing myself to no avail. Roto-Rooter charged $360 to snake my sink drain, to only receive a 75% improvenent (technician's description) in the drain.Pro: There's a 6 month warranty. Jeff took the time to answer my questions, explain a few things to me, and clean up the mess.Con: I probably could have done this myself for much, much less. I don't know if I will use Roto-Rooter again because of price.
Our plumber, Andrew, did an outstanding job. I requested service, and he was out very quickly. He fixed a clogged toilet for us, checked our plumbing, and drained our hot water heater. Before he began the work, he priced the jobs and informed me of the prices before commencing with the job. Thanks again!
Handled everything with insurance company. Was very easy process.
Fred Provencher
4 years ago
One of the best technicians that has provided service to us in our 55 years as a home owner. Explained the problem to him and he zeroed in on the cause, provided a detailed explanation of the of the problem and went to work. Leak gone. If I ever need service again, I would appreciate it if you would send him.
Amazing service. My master bath toilet flooded into the laundry room below while I was in process of moving into our new home. The team came out immediately and fixed me up. Excellent communication and good people. Highly recommended.
Our plumber was supposed to arrive between 11am and 1pm. No show. Person later called said he would be there by 2:00. He arrived around 2:20. He arrived and we explained the problem to him. ( We had a broken water supply line that had flooded our home a week ago) He was an ESL( english secondary language) plumber. We took him upstairs and told him the supply line exploded. He turned on the faucet and said no water is coming out.....duh we turned off the water. He then went below the vanity and turned on the water supply, he was soaked and said the water supply was bad. He did this not once, not twice but three times. He then said he didn't have a supply line and would have to get one at a hardware store. We had to provide directions to the local hardware store This is like getting your oil changed and the attendant saying they don't have your filter. The line was less than 10 years old, you can't tell me it was not standard. Anyway for 15 minutes work we were charged $339 labor and they offered no warranty with their work. I have called 5 times times to 4 different roto rooter numbers in INDY and still have not returned a callStay away from Roto Rooter!!!!!!
Tolsi Scott
10 months ago
Fanai was extremely nice and helpful, he made sure that our problem was fixed (or as fixed as it can be) and found the issue quickly.
Roto Rooter did an excellent job. Came out the same day I phoned in my issue. Technician was professional and got the job done in a very timely matter. Most important they were able to fix my clogged drains,
Phil was arrived right on time and cleared the sewer drain promptly. Took the tile to thoroughly clean the drain. Was knowledgeable and helpful.
Thanks for your help!
Courtney Becker
4 years ago
Called at 7:40 this morning because we could not figure out how to reconnect our water after removing our water softener. A technician was at our house by 9 AM and done by 10 AM! He did great work and we really appreciate them coming out so quickly as we are leaving for a trip this afternoon. Thank you!
I never knew Roto rooter did new and replacement plumbing. I always thought they just cleaned out a line or advised septic care. I had two different service technicians over two different days in a row and they fixed some huge problem areas in the house, they saved me a lot of headaches and trouble by fixing so many things in a quick and efficient and professional way! I recommend them to anyone
Matthew Blakley
3 years ago
Came quickly and found the problem right away. Mr. Troy was very professional and honest about pricing and work needing to be done. His partner was very helpful and they both worked as a team. Pricing was plumbing pricing but work done professional.
Friendly and helpful. I needed a call back two days later and the problem was fixed quickly. Definitely stood behind their service! No complaints. Until the billing! I would maybe use the overpriced plumbing services but if I ever need water mitigation I would rather my home float away than ever use this company!!!I
I came home to an upset wife and a clogged kitchen drain. Even though it was after 6:00 pm I called Roto-rooter and was surprised to hear they could come out that night. Chris arrived on time and began to work on drain. Despite issues with the pipes and after several attempts he was able to successfully clear drain and allow us the use of our sink again. He did a great job with the drain and cleaning up afterwards. Thanks for the fast work!
Melissa Paul-Blanc
2 years ago
Sump pump wasn’t working. Had 2 people come out to look but they couldn’t find the issue. Phil arrived and took care of it in a little over an hour. He was very professional and quick.
Sue Christenson
7 years ago
The serviceman was prompt and courteous. He made the $ sticker shock easier to take. I believed him when he said that they will honor their 6-month warranty. I have had other sewer companies say they would honor the warranty, but then hassle me about it later.My only complaint is the amount they charge. $309. is way too much. (Very little overhead - too many layers of management). I will not use them again because of it.
I live in a stand alone mobile home. My sewer line was backed up and I needed immediate service. After telling them several times I lived in a mobile home, the receptionist reassured me someone would be out. She called about an hour later saying someone was on their way. 10 minutes after that, I get another call from the receptionist stating they do not work on mobile homes and she will no longer be sending someone out. Instead of apologizing for the inconvenience, she immediately hung up the phone. Not impressed.
Curtis Katinas
11 months ago
Very professional service. Plumber clearly explained what he was doing at each step and what he was looking for. Appreciate the fast response from RR.
Benjamin Adolph
4 years ago
I've had the ideal experience with Roto-Rooter under less than ideal circumstances. Came home from vacation to my kitchen ceiling leaking water from our master bathroom... Roto-Rooter was there in less than an hour with exceptional care, professionalism, and know-how. Miguel (#0420) lead the water restoration efforts and was great to work with. Him and his team were all incredibly professional, efficient, and personable. If I ever run into a situation where my house requires these kinds of services again (God forbid), I know exactly who to call.
Sheila Rademaker
10 months ago
Chana, was extremely perfessional, he was accurate and knowledgeable. You don't find employees with his quality and longer.
Blake Parrish
4 years ago
My service was quick, clean, and professional. I was able to have a plumber sent to my home the very next day after I called. The plumber who came, Puia Cherput, was able to work with me on a reasonable price and I really appreciated his flexibility. I would use them again.
Heather Wolfe
7 years ago
My husband worked to clear our clogged drain for two days without success. Although he wasn't successful this wasn't his first time dealing with this type of issue. We contacted Roto-Rooter because of the reviews we read online. Technician, Robert came out and was very professional and friendly. After he made the initial assessment and quoted us what the cost be, he had the clog cleared withing the hour. We hope to NOT have to call again for a clogged drain.:) In the event we do, we will definitely call Roto-Rooter and ask for Robert.
Representative was on time and completed the work in a timely manner. Very professional and didn’t leave behind a mess! Thank you for your hard work.
Linda Ingmire
7 years ago
I called about a leak in my garbage disposal and they had a tech here in less than an hour. The tech was Muana #2619 and he was excellent. He did a great job of describing what repairs needed to be done and listened to my concerns. He made every effort to keep the cost as low as possible. His work was very through and quick. He also checked the other plumbing fixtures under the sink to make sure there were not any other problems. Also, he was very neat and cleaned up any mess he made. This may have been my best plumber experience ever. If I have any future problems I will call your company and ask for Muana to take care of me.
I had a crew building a fence in my backyard and in the process of digging, they drilled through my sump pump pipe. I called Roto-Rooter, and within no time, Eric arrived to save the day. He quoted the job right away and was finished with the repair within a couple of hours. The fence crew was able to get back on the job with very little delay. Thanks Eric!
Aimee Laramore
3 years ago
The representative offered clear communication, practices appropriate social distancing measures, was polite and courteous while in our presence, and appeared to be knowledgeable about the problem. I’m not sure what else can be expected as a homeowner. Of course no one wants to have to pay the expense of these experiences, but we are grateful for the timely, professional response.
TheCompyshop
11 months ago
Showed up in a reasonable amount of time, agreed on a reasonable price, got it done fairly quickly! Great job overall
Timothy White
8 years ago
Noblesville, IN - The technician, Van, was very courteous, clean in his work, and efficient! He resolved the blockage in our main sewer line in less than an hour! Major kudos to Van!!!Scheduling/Dispatch however was a huge disappointment. I made the original contact on Saturday morning at 10am and received a window of Noon to 3pm for technician arrival...not only did no one arrive in the window given, they didn't arrive in the next, or the next, or the next, or the next....it was almost 24 hours later before technician arrived. I was given a 10% discount for the missed windows but would have gladly paid full price for on-time service!
Tonto500 Tonto500
a year ago
Our technician, Van, was super knowledgeable and friendly. Also offered useful advice on various points along the way. Patient in explaining the process.
Clinton Vranian
4 years ago
I can safely say that we have never received service as positive and caring and effective as the service we received from Roto-Rooter. We had been using ANOTHER plumbing company to help with what we learned was a blocked sewer line. Multiple visits, each of which we paid for, and no sense of urgency as our sinks and toilets failed to drain. One night it rose to the level of an emergency and they didn't have anyone available.So we called Roto Rooter. Had never used them before. They were at the house in 30 minutes, and Carlos Rodriguez, technician 4757, worked as hard as I've ever seen anyone work. Hours until 11:00 at night. He was unable to get the clog. No surprise, but no fee! But then the doorbell rang the next morning and he was there with his supervisor Jarrett. They kept working and THEY DID WHAT THE OTHER COMPANIES COULDN'T . They got the clog! They kept us informed and most importantly CLEARLY cared about the impact on our family. I could not be happier with this service. World-Class in all respects.Our system will require more work, and the way that Jarrett and Carlos described it was FAR superior to the other companies. It was a smart, measured approach. They are trying to NOT take your money without knowing that it will work. Truly top-notch.I can guarantee our next plumbing call will be Roto-Rooter. No question.
Had an unsatisfactory experience with Mr.Plumber on Wednesday. Decided to go w/Roto-Rooter @ midnight on Friday when my lines backed up again in my crawlspace, creating raw sewage in my basement. My service tech (Kris) was at my house in less than a 1/2 hour. He cleared my line, looked at all aspects of my plumbing, told me pertinent info...all @ midnight in the cold rain! He was pleasant, knowledgeable & professional. I will continue to use Roto-Rooter & I will definitely need them since I have a 65yo home w/a lot of trees.
Hank Caskey
11 months ago
Water Jet downspouts. Dusty was professional, clearly explained issues, worked efficiently and carefully. Arranged camera inspection to take place no incremental cost.
Kristopher Harris
10 months ago
Tech Fanai was great, but dispatch didn't tell me when my appointment was moved to the next day
Jeffery Passage CPA
7 years ago
We were very impressed and very pleased with the work done by our Roto Rooter technician at our home on January 19, 2016. He analyzed the problem, put in the parts, and gave us a fair price for the repairs. This was the second time we have used Roto Rooter in the past year. We will definitely use them again for our plumbing needs.
Ronald Duncan
4 years ago
Kyle made it so easy. He was very polite. Took time to explain everything, and answer all my questions. His work was thorough and professional. If I need anymore work done in the future, I'll be sure to ask for him.
Timothy Emerson
4 years ago
I can't even describe how far above and beyond they went for me. Especially when they were the 4th company that I contacted about my plumbing issues. After I got a recommendation, they were on the phone with me in minutes and had someone out within an hour. Not only were they the only ones that fixed my issue: They were also the ones I ended up paying the least amount to during the process. Definitely calling them first next time, you should too!
Leslie Coughlin
5 years ago
If I could give 6 stars I would. Chris was absolutely incredible! He literally saved us!! We had a main line back up with actual sewage coming in to our finished basement. Another plumber came out and tried to sell us a $5000 clean out and said he was sure it was roots in the pipe. Chris listened to me and said he wanted to try to snake from the internal pipe first. He admitted it was a long shot and not to get my hopes up but he tried anyway. After about an hour of trying...success....he cleared the clog, saved me thousands, and saved the day. Thanks Char and Thanks Roto-Rooter. we will NEVER call anyone else!
Caveat emptor! Initial service call on Saturday morning was excellent. A tech was dispatched and on site within 40 minutes. It took him about 2 hours to use a power auger to cut roots out of the sewer lateral. The tech was polite and professional - About $350. The supervisor came by later in the afternoon with the camera to scope the pipe. I was not home, but he showed video to my wife where the roots had been cut out and then where there was still a problem in the old clay tile that needed to be replaced. He left us two quotes, one to replace approx 10 foot of tile with PVC for about $4,000 (just the damaged area) and one to replace 75 foot of tile for just slightly less than $10,000(all the way to the property line). $4k and $10k are not inconsequential sums of money, and the drain was flowing for the time being, so I looked up excavating contractors and solicited two additional quotes. Both of the quotes received were for replacing the 75' of tile and both were less than 1/3 of the Roto-Rooter quote. Both excavating firms were established companies with excellent ratings on Angie's list. Generally I am fine with a fair mark-up, but in this instance I believe Roto-Rooter went way too far. My advice - once the emergency is past, take time to do a price check.
Our technician was prompt & professional. Though he couldn’t fully diagnose our plumbing issue, he did as much as he could and put in an order for another type of technician to come do more to diagnose & treat the issue(s).
Roto-Rooter was quick and courteous from the original call to dispatch through the final installation with the plumber and the restoration specialist. Their prices seemed reasonable and we were very happy with our first experience with Roto-Rooter.
Our sump pump went bad and we placed on online request for service at 9:00 AM. Received a call one hour prior to tech's arrival. Technician was at the house by 1:00. He immediately introduced himself and explained step by step what he would do to troubleshoot the issue. He was very knowledgeable and took great pride in his work. He replaced the old sump pump and took his time to ensure that everything was operating correctly and demonstrated everything was operational when he was finished. I would highly recommend Roto-Rooter for your plumbing needs.
The technician was courteous and quick to diagnose the problem with the toilet. He provided a couple of different repair options and completed the work relatively quickly. Only complaint is the technician used two of my shower mat towels to soak up water and wrap the base of the toilet. Not a huge deal, but I would expect the technician to at least ask first and more preferably provide their own when doing plumbing repairs involving toilets, sewage, etc.
Another cheap drain company got the cap to the clean-out and an auger blade stuck in my drain, then wouldn't call me back. Other companies were suggesting excavating the pipe to remove at a cost of $3-4K.Eddie Garcia from Roto-Rooter came out and really knew what he was doing. He said it was no problem and retrieved both pieces from the drain. He then cleared the tree roots that the other company had supposedly done and charged me for. He used the much larger clean-out in the garage that the other company wouldn't touch because they were scared of the old-school steel cap on it.He did a super professional and thorough job including running a camera 100 ft out to the street sewer to show me that the line was clear. Plus he didn't get a spot of dirt on the carpet or garage. This is the only company I'll be calling about drain issues in the future.
socratesjonson
6 years ago
Jeff, our tech, was phenomenal ,even though our service was just the day before Christmas Eve. I was so thankful for the dispatcher and the company having this service available late on a Friday before Christmas. Good experience and if our line ever clogs with roots again, we'll call Roto Rooter of Indy! Thanks!
I used you before and suggested to my mother Patricia Cravens. Both experiences were 5 stars. Everyone was nice and done a wonderful job and stayed until they made sure this was complete and working properly. Would advise anyone choose your business over anyone. Best quality of work.
Joshua Commons
2 years ago
Had plumbing issue on easter weekend. They came out within 1 hour of call and fixed our issue. Prompt and professional highly recommend and *hopefully* won't use again ? but obviously will if needed
Joe Edmiston
3 months ago
Workers were professional confident and confident. Just what I was looking for!
Phil and Kevin were on site within 45 minutes. Fixed my issue within an hour and extremely satisfied with overall experience.
Nik Springman
5 years ago
Came to my house to unclog a main drain line. Asked about a clean out, didn't bother to look. Told me they needed to remove the toilet to access the line and that it would be $520 (What???). Took my toilet off, scratched my bathroom door, and their monstrous antique machine wasn't able to make it through my pipes apparently. So they charged me $190 to put my toilet back in place that they had just removed, then contacted their supervisor. He came out to tell me I needed a cleanout installed and that it would be $3500, and pressured me to act immediately. This is robbery. When I told him I wanted to call around first, he assured me I NEEDED his service and that NOBODY could do it cheaper or faster. Minutes after he left, I called my dad. It took 2 minutes to find the cleanout, and about 10 minutes with a 25ft sewer snake to fix the problem. These people prey on customers under duress. Do not give them your business. If I had any sense I wouldn't have paid them the $190.EDIT- Shortly after sharing my experience, I was contacted by the manager, who was very apologetic and wanted to make the experience right. Took the steps necessary to do so. I appreciate them reaching out to me to make a bad situation better.
Shaun Stapleton
5 years ago
Chris (#3587 or #3687) was my tech today and he was quick and efficient. I don't mind paying a little extra to get the professionalism that he displayed. He was right on time, and he actually came out in under an hour. The 6th month warranty was also a bonus, thanks Chris!
Roto Rooter project manager Miguel Campos and his crew of Jack and Armando did a wonderful job cleaning up after our basement drain backed up. They were timely, friendly and cleaned up all the damage. Roto Rooter service technician Phil worked tirelessly to clear the drain and pipes. Thank you so much guys for all your hard work.
Matt Quilliam
5 years ago
The Tech was very professional, thorough, and friendly. He took the time to explain to me the service and how it would e completed. After the job was complete he scoped the pipe again and walked me through things as he did it. I would recomend to anyone with a plumbing issue.
Bernard Kavanagh
4 years ago
We had a blocked kitchen sink that required service asap. We called rotor rooter and a service technician arrived about 3.5 hrs later, which was fine. The technician Puia Cherput was very pleasant, neat and got the sink unplugged within 30 minutes. Although the price is high, a coupon and the emergency service request made the cost a little more paletable.
Jason Shuhilo
6 years ago
Our sump pump had been running non-stop for a while and we decided to contact Rooter-Rooter to have them take a look and possibly replace it. The sump pump is original to the house and has seen a lot of work over those years. On 11/11/2016, a technician named Vala come to our rescue! He was very professional and showed up what the issue was with the sump pump. He provided options to me and didn't over sell me. He was courteous and cleaned up the area when he completed the work. Thank you again for saving us from a potential disaster in our basement!
Laura Mueller
3 years ago
Jeff (Miracle Worker, I call him!) came this evening and cleared up a serious problem in the basement of my 100 year old home. He worked steadily and didn't quit until the job was finished. So grateful for his work here and the care in which he took with my family home that goes back generations. Rotorooter and Jeff are AWESOME!
I really don't like writing bad reviews but I had the worst $500 experience with their plumbing technician. My plumbing was backed up, so they came out and gave me an estimate and we agreed. They never told us they were finished until after they put the toilet back and cleaned everything up. The water was finally going down but all the sinks and drains were gurgling. The plumber said that he couldn't go any further and that was the best he could do unless I spent Another $3500. So they left and my drains are still gurgling. A couple days later all my lines are backed up again. So I called Roto Rooter back out. They told me that their work was not guaranteed and they couldn't do anything unless I paid the $3500. I said no after he started getting loud with me and my spouse over him not guaranteeing his work and told us good luck and left! . I called another plumbing company and they cleared my line with in an hour and it only cost me $240. I'll never go to Roto Rooter again! I went to John Fowler's Plumbing BTW.
I called and scheduled service, they gave me a 2 hour window saying that someone would be out to provide me with service, and that they would call me 30 minutes prior to the technician arriving, so I said ok, and waited.After waiting over 2 hours, I called back and asked what was going on, no one could explain to me what was going on, and why haven't a serviceman came nor contacted me, and didn't offer anything in return for the miscommunication or commitment to provide me services.
Doing a Reno and the place stunk after removing drywall from kitchen only to find sewer line gas leaking in home, replaced pipe with pvc and it’s a sealed system again. Great job!
Our technicians were friendly, but misleading as far as what they could do. We had some issues with the drain tile around our basement. The first guy that came out said he could run an auger and asked if we wanted the camera and restoration guys to come out. We had previously ran an auger, but wanted the camera guy because we were told he can run it down and see whatever you want to look at. We were hoping to run a camera down and see if there was a break or clog and locate it before digging (if needed). The camera was not the technology we had hoped. It was hand-fed and couldn't be navigated around a bend. We weren't told of the limitations before we agreed to pay the extra $100 on top of the $700 we paid for the whole house auger service that we really didn't need - but had to get to receive the Camera service. Camera guy seemed to be trying to drum up business for their excavation service, and again couldn't do much with the camera. Restoration guy came out and looked at the basement. He was friendly - but again trying to drum up more business than what we needed.
Simone Duarte
6 months ago
Zo was excellent and professional. He did an excellent job.
Had a failed ejector pump spewing sewage out, and they showed up and fixed it in a few hours. The service was excellent. The only reason I don't have five stars is because I was unable to get the water restoration team from Roto-Rooter to give me an actual physical copy of the quote to remediate the water and mold damage, despite repeated attempts.For the actual plumbing service? It was great. Little pricey, but worth it. My prior two plumbers didn't even notice the problem.
emily gwaltney
4 years ago
Chawng was AMAZING! He was on time, professional, and educated me on the issue as well as further issues I may encounter in the future. He even cleaned up the mess my issue was causing! Chawng was nice, understanding, and extremely helpful. He always made sure I was okay with what needed to be done and helped me understand WHY he had to do certain things. The discounts he found me were outrageous! At the end of it all, Chawng saved me over $200! I can’t rave enough about my experience! It didn’t take all day and I was able to work while the issue was being resolved. 100 stars!
Diane Schultz
4 years ago
Our service technician was very polite and knowledgeable. We had a very tough drain to unclog, and he did not give up. He not only fixed it, but told us the most cost-effective way to prevent it from getting clogged in the future.
I called Roto-Rooter for an emergency that my apartment wouldn't have looked at until Monday. The plumber (Robert) came 40 minutes later, was friendly and courteous, and solved our problem in 30 minutes, and suggested the best way for our apartment to cover it. It was a little expensive, but worth it to have the problem solved sooner. Overall, would recommend.
Suzanne Georg
2 years ago
Plumbing issues always seem to show up on a weekend when guests are coming right?! My tech arrived just a few hours after I called in a near panic. Clinton was thorough, tenacious, and got me up and running before my guests arrived. Thank you!
Well he was friendly and on time, but he left the bathroom a mess, didn’t put the door back on the crawl space, and I had to call about 20mins after he left. They had to send another plumber out because he didn’t bolt down my toilet. Water started seeping from under it. He didn’t even put a new wax ring on. I don’t know if he just forgot, but I was not pleased. The issued wasn’t even resolved. Apparently Roto-Rooter doesn’t work on septics. If I knew that I wouldn’t have even called them. Now I’m out $570 for a very expensive snake job.
Dave was very friendly and a good resource. He offered good knowledge and was very positive. He kept me informed of the situation and worked hard to complete the job in a timely manner. Definitely will request him for the next job.
Benjamin Beechy
2 years ago
My wife met them at our rental house to unclog a drain, which they did fine but tried selling her on new flooring repair and said we need a new $1500 water heater when the old one looks like new and works fine. The main guy acts more like a salesman than drain cleaner.
Be specific with the kind of parts you want them to use if you are getting a drain plug replaced, for example. Any replacement parts, really.The good: Called for estimate. They sent someone out same day. Estimate was consistent with other estimates for repair of 2 bathtub drains. They fixed it that same evening.The not so good: My only issue is the drain plug and assembly is *significantly* lesser quality than what was originally installed, but I did not specify which parts to purchase.I did, however, provide the plug we used in both baths. I should not have assumed they would replace it with the same parts, so lesson learned on my part. It is repaired. Same day, in a couple hours.The cheaper parts is why they do not get 5 stars. Because I will remodel these bathrooms in a few years, this will not be a huge issue for now.Ask questions.
Jarrod Wallace
9 months ago
Van was very professional and courteous. He answered all of my questions and provided helpful tips for the future.
Jeff was very professional. Explained a lot to me. Answered all my questions. Made sure everything was taken care of. Made a great deal of effort to make sure nothing got damaged in the process. 100% would recommend and use again!
Shashi Puttaswamy
2 years ago
The plumber came quickly. He was very kind and courteous. He fixed the problem quickly and efficiently. I was very pleased with his workin .Thanks for sending him to fix the problem in my home.
We have just had our laundry line cleared by the wonderful Jeff. Our house is a fixer upper and so we're still dealing with the fallout of how it was previously left. He worked quickly, confidently and thoroughly until the drain line was clear. Very professional, and knowledgable about how to maintain our drain so that the same thing doesn't happen in the future. Highly recommend Roto-Rooter Plumbing and Jeff!
Jolie Patterson
9 years ago
We received excellent service from Fisher's Roto-Rooter Plumbing recently. I called at 6:30 in the evening and we had a technician at our house by 7:30. There was no after hours charge and I was able to use a coupon I found online. We couldn't have been more pleased with the service, the technician and the quick response we received. Thank you Roto-Rooter.
I live in a 120 year old house with not your standard sewer and drain lines. Muana was the tech send out and he persistently worked on the clog of roots and debris and finally cleared the line. He did not give up! Best experience, very considerate, vacuumed up all standing water and cleaned! Highly recommended!
I called Roto-Rooter and they were able to come out the same day. The Technician Fela Colney was very knowledgeable and honest. I had received an estimate from another plumbing company to repair my outside turn off for over $3200. Fela was not only able to repair the faucet for a fraction of the cost but gave me an estimate thousands of dollars cheaper to do the more extensive repairs in the future. He was honest and that's what I appreciate with Rotor- Rooter
Never have anyone available. Called twice with a two day response
The Fishers Team did an excellent job, came out to find the water leak and promptly took care of the restoration Part. Highly recommend the company and the staff!
Jr Poindexter
7 years ago
The technician did a great job of getting my sink unclogged in a clean and timely manner, however my bank account was debited 40 dollars more than the written receipt showed i was gonna be charged. Still waiting for an answer as to why this happened. Would have been 5 star, but charging a different amount than what my written invoice receipt shows is a big no no.
I called inquiring about having my kitchen sink drain line snaked because over the past few months water has begun draining slower than desired. The person on the phone was unable to give me a typical cost to snake a drain, which seemed odd becasue the other companies I contacted gave me a over the phone estimate after asking just a few questions. Roto-Rooter had a repair man to my house within a hour to do an estimate which was fantastic.I have the repair person come in and after about 5 minutes of looking at the plumbing under the sink he calls me over and provides an estimate of $345. I say ok you can leave then your price is way to high to which he asks when can he start (the repair man barely spoke English). I explain I have another plumber who will be doing the work for $150. After arguing price he agrees to drop the price to $179 (I have an online $100 off coupon from Roto-Rooter) so I agree.After 45 minutes my drain in snaked, however he tells me he broke a seal on the sink drain basin. I ask how long it will take for him to fix to which he replies you can fix since you're a plumber (I am not a plumber I am a pharmacist). I explain if you take your car to a mechanic to fix the tire and they break the engine you would expect them to fix the engine, well same here. You broke my sink now you fix it. He starts to tear the plumbing back apart and attempts to take off the sink basin fastener, which he is unable to do alone. At this point I am now actively helping the repair man and loaning him my tools to use while my girlfriend on the line with a Roto-Rooter customer service rep explaining what is going on. The customer service rep explains that a higher up representative from the corporate office will be calling ASAP. Meanwhile its been determined that since the repair man cannot get the fastener off he is going to cut it and then I will have to buy a replacement. I disagree and after 15 minutes of arguing he finally agrees that since he is the repair man and he is unable to remove the fastener that he will pay for the replacement part. He cuts off the fastener (using my cutting tool), drives off to Lowes for a replacement part, and within 10 minutes has the repair done.Its now time to pay...I hand him $100 and present the $100 coupon (his tip for being at my house extra time was the left over $21). He turns to me and says he cannot take cash, and asks if I have checks or a credit card. Well given its the end of the month I don't have excess finds in my bank account (I only have debit, not credit) and as a result a check would bounce. After arguing he finally agrees to take cash. This is now when he realizes I gave me $100 cash and a $100 online Roto-Rooter coupon. He starts arguing that I needed to present the coupon before service started or he wouldn't have decreased the price to $179. I explain the coupon does not say I have to present the coupon before negotiating price and can be given at time of payment. We call Roto-Rooter and they have to explain that he has to accept the $100 coupon since the price was a negotiated fair price based on the cost of another plumbers service. The service repair man did not write it down on the invoice that the negotiated price was a discount, which would have voided the coupon (coupon could not be used with a discounted price or promotional sales price). He had been visibly mad this entire service call, but is now furious. However, he does accept the money, refuses the tip, and storms out of my house. The drain does adequately work now.About 30 min after he leaves a Roto-Rooter representative contacts me. I explain exactly what I just wrote above. The representative says well $345 is the standard price for drain snaking. He then explains not all repair men are plumbers and the person doing my drain snaking was just a technician. He actively starts arguing with me, and is very defensive.Needless to say I will not be using Roto-Rooter and will actively be trying to convince my friends and family not to use their repair services.
Neil Stevenson
4 years ago
The team from Roto Rooter arrived quickly to fix a damaged water supply line that was gushing water all over our kitchen floor and into our basement ceiling. They had the supply line fixed and the clean-up team had everything in-place within a couple of hours. Great job, guys!
Gabriella Potter
4 years ago
They sent a service tech, Kima, within an hour! Hewas both knowledgeable and efficient. He arrived on time, got the drain unclogged, and gave me some preventative advice for the future. Couldn't be more pleased with the whole experience.
Bob & Sara Whiffing
5 years ago
It was Christmas Eve and we were in dire straits! Kris from Rotorooter was at our house in less than 2 hours. He had us back up and running in a timely manner. Jason came out 2 days later to make sure everything was in working order. We would definitely use Rotorooter again and recommend them to all our friends and family!
Matthew Robinson
4 years ago
Tech came out and told me I had to replace the ejector pump for 1500 dollars. Had second quote by a mom and pop place - put in a new check valve and it worked fine for $200.00. Do your due diligence and get multiple quotes and don't let this large company lie to you. Never again, will I call them, that was enough to turn me away for life.
Kaylee Merrill
4 years ago
I had called Roto Rooter out for help with a gas line that ended up being much more complicated than I originally explained to them. Anyway, while the technician, Kyle, was out here he smelled a gas leak that I had no idea I had (our furnace and water heater are behind closed closet doors). He quickly found and fixed our leaks right then and there. I’m so greatful that he came out! Thank you Kyle!
My experience: very pricey.The good: technician came out within reasonable amount of time, got the job done (auger through toilet).The bad: found out later their quoted price for the service was more than TWICE the amount I could have gotten from at least three other services in the area (fortunately I had a coupon to knock that down a little). Called the office to explain and to ask for possible price adjustment but was denied.
Jeff explained upfront what he needed to do, and what the cost would be. Then he proceeded to clean out a clog in the kitchen sink and washing machine drain that was a locates a long distance down the drain pipe. Very happy with the expertise, and professionalism exhibited by Jeff.
We had Damon come out to our house to help figure out why there was flooding in our basement. He not only helped get the water gone but gave us some good knowledge of the inner workings of our plumbing system.
Judith O'Brien
5 years ago
Our technician, Chawng Vunga, called to let us know his arrival time. He came on time, assessed the situation, and gave us a quote. Once approved, he quickly and efficiently began the work needed to unclog our stopped up kitchen sink and garbage disposal. He completed the job in a reasonable amount of time and gave us a quick lesson on how to prevent this from happening in the future. We are completely satisfied with the quality of the work and the skill and professionalism of our technician.
Anna Tegethoff
5 years ago
Roto-Rooter got the job done and were super easy to work with! Everyone I communicated with was friendly & efficient. Chawng Vunga was our service technician - he was professional & did a great job! Thank you!
Brandon Kapalczynski
10 years ago
Had one of your techs out, Eric and he did an amazing job.Our shower pipe connected to the nozzle had snapped off. He got here quickly and was very professional, friendly, & informative. I know from now on I ll avoid the do it yourself youtube weekend projects and just give you guys a call and wait for Eric or one of your other great techs! Thanks again for the help!
Technician arrived in a timely manner despite it being a Sunday, performed the work thoroughly and gave us a 6 month guarantee on the work. Highly satisfied.
Bill did an excellent job explaining everything and thoroughly cleaned out our line. Our house is a bit of a challenge being that it was built in 1896. He had to evaluate multiple ways of trying to access the line. He was very professional.
They were great on getting rid of the root growing in the main sewage line out. However, they pulled toilet to do so and were unable to properly put my toilet back and told me it would be $700+ to put my toilet back properly. Said I shouldn't sit the toilet and made me sign something saying they weren't responsible for leaks for this toilet. I don't feel they competed the job that already cost $527. UnhappyManager called me back and said they would fix the part for $450.It would be nice if they had told me going into this that they might not be able to reinstall my toilet properly.Buyer beware and good luck because whatever they quote might double before they finish!
Plumber, Vala was very professional. He worked very well and was very patient while waiting for the water damage team to remove flooring before he could install new water heater. He also pitched in and helped with other issues that needed to be addressed.
Kristy Mccord
3 years ago
Phil Stillinger did a great job!! He was very thorough in making sure the job was done correctly. He was very polite and respectful. Will definitely refer him and call for him in the future.
Alena Bertola-Rumeli
4 years ago
Called for a busted pipe in the garage that flooded the laundry room and two bedrooms.Our tech arrived early, hours early, which was such a pleasant surprise especially with the roads being bad. The problem was resolved quickly, the tech was very pleasant and informative not wasting any time.
Jerry McColgin
6 years ago
In terms of timing and responsiveness, I would give them 5 stars. We had an ejector pump go out in our basement over the Labor Day weekend, which caused raw sewage to flow into the finished area. They were out and had the pump replaced, the carpet and drywall removed, etc. by the end of the day. Tremendous service. The price for the new pump and the labor to install it was a bit steep, but its certainly a job I didn't want to do. There was no premium for coming out on a Sunday on a Labor Day weekend which I really appreciated.
Angel from the sky
4 years ago
We were watching tv when all of a sudden the kitchen water turned on by it self. We couldn't turn it off. Andrew C. From Roto Rooter came out gave a estimate and fixed our problem, am super happy with his work. He was very polite and professional. I appriciate his quick work. Thank you.
I just got off of the phone with Liz from the greenfield office.All I wanted was to find a plumber that could plumb my basement for a water softener. I needed an appointment for a quote and hoped that I could trust the people I called. What I got was an awesome conversation with a caring and sweet human being.If the plumber that comes out to my house is half as delightful as Liz, I'm sure I'll be a lifelong customer.Thank you so much for making me feel important and respected! The world would be a better place if customer service was this excellent everywhere!-Jonesy
Harry Kneifel
4 years ago
Ended yesterday with the utility room floor drain backing up -- what a mess.Called Roto-Rooter first thing this morning, and they had their service tech at our home in less than an hour. 40 minutes later the problem was solved, the tech, a very nice young man named Chang, was on his way, and I could get on with life. Thank you! I wish fixing every problem could be that easy.
Christine White
10 months ago
Fanai was superbly punctual, communicative, and quick. He kept me informed and was polite while he was here.
Clogged drain and line backing up. I had used this company before and it worked for me. When I called in I was handled in a very professional manner and emailed information that someone would be in touch with me.When the technician arrived he informed of the problem and how it would be handled and the cost involved. He informed me of his progress and how long it would take.Cleaned up afterwards which was very important to me.
David did an excellent job, his professionalism and willingness to answer questions were awesome.
Richard Arroyo
8 months ago
The service person was on time and professional gave good recommendations for the future. Definitely would use them again.
Michelle Brosmer
11 months ago
They charge 411.00 an hour that’s was way way too much money when the part was only 87.00 dollars just uncalled for!!!!! But I will say the guy was very nice who did the work!!!!
Adam Courtney
2 years ago
Kris Winning and Miguel Campos helped me and my wife out today, big time. Miguel was here even though it was his day off. They were fast and efficient, and I can't really think of anything they could have done better. Thank you guys! You, and what you do, are greatly appreciated.
Chad Johnson
4 months ago
Kyle was the tech and he was very professional and told me what he was going to do. He made No mess what so ever. Will definitely use him again!Chad Johnson
Smitty did a great job clearing a clog that draino and a drain snake couldn’t fix. Drain running now and I do like their 6 month guarantee. Used a coupon too.
We had a technician come to our house to fix the hot water heater after the pilot light kept going out. After he got here, he pointed out a lot of problems with the hot water heater. Most notably was the water pooling around it. We assumed it was a leak from somewhere else but he seemed to think it was coming from the overly rusted hot water heater. Needless to say, he was right. We replaced it and after several days of no hot water, we were super grateful. Hot water and no more leak. Also, the tech was really wonderful and friendly and did an excellent job of things. Couldn't have asked for better or more efficient service :)
Brittany Ross
5 years ago
Roto rooter saved me thousands of dollars! The other companies I called only suggested putting in an outside clean out for my clogged drain. Roto rooter was willing to go into my basement and clear the clog from there, when other companies were not willing to do so, and it was affordable. My technician, Jeff, was great and explained things to me professionally. So glad I called them!
We had issues with roots in our drains and they quickly found the problem and fixed it. We were able to schedule the appointment online which made the whole process very easy. They called ahead and showed up on time. I would recommend this company to anyone.
Incredibly fast service called on the way 15 min. after first call. Kima very nice friendly did a great job. Did't stint on checking to be sure it was working before he left. Got a elder discount which is a big help for retired people
Carolyn Harris
3 years ago
The plumber Eddie was very knowledgeable and professional. He did a thorough job and made certain I was satisfied with he work before he left. If I need a plumber again I hope I can request him.
Judith Mccormick
7 years ago
i purchased an older home 3 years ago, and have had multiple plumbing problems.
During this time I used several different plumbers and have settled on the plumber that is best - Roto Rooter. I have found their technicians to be highly skilled, professional get-the-job done plumbers. I highly recommend them.
They were very quick to arrive after me calling with our flood-emergency. Puia Charput was the responding technician, and he was extremely professional, polite, and knowledgeable. He was a pleasure to interact with, and he cleaned up thoroughly after the repair was completed.
Alex was great. Service was perfect. Dispatch did not do a good job on communicating on timing. 1.5 hours after the 4 hour window.
Phil was great and very helpful! He fixed our issue we were having and cleaned it up nicely. I would definitely have Phil come back again!
Eddie Garcia and Steve Smith with Roto came through for us in a big way. We had 3 plumbing companies come by in 1 day and only Roto took the initiative to fully understand the problem, propose a solution and even came back on a Saturday morning on short notice to finish the job. Complete peace of mind. Polite, knowledgeable, and motivated to find the root cause.
william brown
4 years ago
The problem was diagnosed quickly and fixed within an hour of arrival. The plumber was very knowledgeable and took great care in addressing the issue and clean up after the work was finished. I highly recommend their service.
Life's Desires with Shya
2 years ago
Josh and Bill were extremely professional. They answered all of my questions and gave me tips on how to keep my drains clean of grease. Appreciate you guys. Would give more stars if possible!
Did a fantastic job. Took a few hours, which is understandable but managed to unclog the drain. Very nice and respectful and would recommend Phil S. to anybody!
Shane Southwood
6 years ago
Called with a failed sump just after big box stores closed (around 10:30 PM). Out of fear of having to rip out carpet and other items susceptible to moisture, I opted to call Roto Rooter having had bad experiences with other local plumbers here in Indy.I can't say enough about the quality of work. He arrived at 1:00 AM came in, got right to work, and had the pump running in less than 30 minutes. The price, you ask??? Better than the local guys during regular business hours for an updated version of exactly the same pump.Of course, DIY would have been cheaper, it always is. But, in a situation like this, they are absolutely the best alternative. Their staff was friendly and kept in touch throughout the process of getting somebody assigned to my after-hours emergency job.
Michele Greenan
2 years ago
Alex p. Was great! He arrived nice and early and got right to it. He explained everything, showed me images and reviewed things he saw. Very professional and curteous.
Stacy Mitchell
8 years ago
Had a supervisor at my home on Saturday afternoon within an hour. He video scoped my line, found the issue, and went over my options in detail. The next day a tech came out to thoroughly clean my line. Very please with the service and the tech.
Andrew C (4782) was my plumber and he did an awesome job. He came in and diagnosed the problem. Installed a new faucet for me, and made sure I was happy with how it looked (I am a little OCD) so...his patience was commendable. I will definitely ask for him again.
Darren Kemper
6 years ago
Roto-Rooter was able to come in and clean out our drain that was backing up into our basement. Dave the technician was a pro, and overall great guy. Came in and got the job done. Thank you so much!
clifford ellis
7 years ago
I had toilet issues and called Roto Rooter on a Sunday. They came out that day. No extra charge for weekend.The tech was friendly and professional. He discovered I had a broken water main, due to tree roots. On Monday, Brent Wald came to inspect the techs work and verify his findings.. He offered me options to fix my problem. He was honest and did not pressure me to make a decision. He got me financing right then and work was done the same day. The fellows that dug up my yard Mike Johsmidt and Shawn Farmsworth answered any questions I asked professionally and with respect. Dusty did the power wash and did the same. I am very pleased with the work your team provided me. I will recommend Roto Rooter to anyone , every chance Iget. Thank you so much. Norma
André De Tienne
4 years ago
I called Roto-Rooter Plumbing a Sunday afternoon for emergency repair (outdoor faucet replacement), after failing to get two other companies to come. Twenty minutes after I called, service technician Lal Muana showed up, with a great smile despite having been working for more than eight hours already. This job took him two hours, for it turned out to be more intricate than at first sight. The repair was finalized beautifully, and thanks to him we could turn the water back on without having to wait another day. Lal Muana was very pleasant and courteous throughout, and obviously very competent.
David was very knowledgeable and polite. He showed up early and solved our problem quickly. I highly recommend using Roto-Rooter.
Melissa Snider
a year ago
Kris was great! He explained everything thoroughly and was in and out very quickly and got the job done well.
Dude was able to fix my problem super quickly and taught me how to troubleshoot in the future! If I had been left to my own devices it would've likely resulted in a very broken sump pit and mild hypothermia, so thank you very much!
We had worked Kima come out today for clog. Came in Less than a hour from calling on a sat. Was efficient, friendly, wore a mask and cleaned up well after himself. Would use again.
Ashley Willis
5 years ago
After discovering a serious water issue at my home, I reached out and the Roto-Rooter team was present within an hour of my call. Not only are they fast but they are knowledgeable and friendly. Highly recommend using this company should you run into an unfortunately water/plumping problem.
Polly Google Account
4 years ago
I was very happy with my water heater replacement on a holiday weekend. There was no upcharge for the service as they charge flat rates. The technician, Fela Colney, was very informed, courteous and professional. I have used this company several times and do not have any complaints. I like that I can schedule my date and time online.
Kim Ashenfelter
2 years ago
Jeff J. did an excellent job. He tried the least expensive options first instead of jumping to the more extensive/expensive solutions. He was professional, courteous and got the job done in a short period of time.
Kima did a wonderful job. Our drains have not ran like that in years. I would recommend him to anyone. He was very neat left no mess. He is a plus to Roto-Rooter. If I have to call again I will definitely ask for Kima.
Elizabeth Curley
a year ago
Lal was my technician and he did a wonderful job. He was able to fix my issue quickly and was very easy to talk to and answered any questions I had. Thank you!
My hard work didn't pay off so the ease of knowing what to do worked. What I mean is that I toiled for a day to unclog my pipe and Jeff got it in ten minutes. He didn't just stop there but made sure that my pipe was good all the way to the main pipe. He also helped with preventative measures and told me that this one fix helped with other problems we were having.Look no further. You pay for the service you get, don't forget to look online for coupons, and we received great service with a 6 month warranty for the money. Not bad at all.
This service call was excellent. Vala did an amazing job. He was friendly, professional, and efficient. Our old kitchen faucet was removed and our new one works wonderfully. Thank you!
Scott Carpenter
a year ago
LaL was very professional and informative about the service! He was great during a water problem. A supervisor even showed up to check on the service.
Cynthia Darden
4 years ago
I called Roto Rooter because my main sewer line needed to be cleaned out.Mr. Kyle Wiening was my servicing technician. He was very professional, and knowledgeable about my sewer line.I've had my sewer line cleaned out numerous times before, and I learnt more about my main sewer line on this occasion than I had in the past.I appreciate how fast Mr. Wiening did the cleaning.I will contact Roto-Rooter again because of your quick and knowledgeable Service Technicians.Thanks Roto-Rooter!
Derrick Keller
a year ago
My technician Phil was amazingly professional and courteous. Even gave tips on proper maintenance for our drains. Will use in future.
Andrew Schulenberg
5 years ago
Will never use them again. Paid $300 to clear a frozen kitchen sink pipe. Appreciate they got it cleared and the technician was nice. However the dishwasher did not work after and they told me this is a separate service and I would be charged another $300. I will not be roto-rooted again
My experience was so different from every review here, I have to wonder if the reviews are solicited or fraudulent. I called to have a plumber look at our gas water heater. It makes popping noises when heating, and some research tells me that's normal while other research says it's a cause for concern. They told me they'd have someone out within an hour. It was almost 90 minutes later when someone showed up. No biggie. He was nice enough, but didn't even tell me his name (while most of the other reviews call out Techs by name and sometimes number). He didn't know why I had called, which makes me wonder if they even sent someone with water heater experience. I took him to the water heater and turned up the heat to force it to kick on. I told him the unit is 11 years old, but I don't want to replace it just for age because a wall will have to be removed to replace. He told me he had lots of experience with this water heater, while waiting for it to start making noise. He then told me it wasn't good, and not normal, and that it should be replaced because it's getting old. Never having looked at the brand, model, or manufacture date, he said, So you say it's 20 years old? I reminded him I had said 11 years. He immediately started looking at the room around it and commenting on how difficult it would be to get the tank out. He took a picture of the wall I told him would have to come down, then went out to his van to check on something. Later he comes back to the door and tells me it isn't good and can't be fixed and asked if I wanted an estimate. He pulled out his cell phone and showed a picture of a partial price list water heater like mine for $1,920 installed, including tax. He then scrolled through other pictures on his phone showing me something new that had to be installed with it due to code changes this year. I couldn't understand what he called it because he was Vietnanese(?) and struggled with English. His estimate didn't take into consideration the wall that would have to be removed. Overall, I was disappointed that the responding plumber seemed to know more about trying to sell a water heater than diagnosing one. I find it odd that most other reviews list a Tech name and even ID#, and my Tech didn't even provide his name. Online reviews can be easily manipulated. Based on my experience today, this RR doesn't provide the great service that everyone seems to rave about. I would suggest choosing a plumber by getting a referral from a trusted friend rather than 90+ questionable online reviews. I won't be calling them again.
Andrew C. (4782) did a superb job. As he did the work , he explained why he did what he did -- in terms I could understand. He also explained how I could prevent this issue in the future. He was very professional and courteous. I would utilize and recommend this company in the future.
Jeff came to my house today and cleared my clogged sewage line, after I had another company come out but decided after very little effort they couldn't do it without me paying a fortune. So I called RotoRooter and Jeff got right to work clearing my clog. I'm very grateful at how well he did and informative he was. I was able to take a shower and flush the toilets again!
Phil was polite and professional. He explained the issue clearly. He did an excellent job.
Zach was on time and careful to follow all covid procedures, he also was very respectful and responsive. Its nice to know that in case of emergency I can count on Zach to find the
best solution in a timely manner.
I knew I was going to purchase a home that was built in 1920 last December. I was very familiar with the overall condition of the home so I began to shop for different services which I knew it would require. In January I purchased a voucher for Roto Rooter plumbing services for $149. When I did not follow up with Roto Rooter and make an appointment they sent me a message through the Angie’s List portal asking me to schedule a date. At that time, I told them I would be using their services at some time in the future and I explained the situation. At the end of May, I sent another email requesting to schedule an appointment on the day that I closed on my house.We scheduled for June 10th and a fantastic plumber showed up and did exactly what he was supposed to. My problem started with a site upgrade done by Angie’s List. Suddenly, my vouchers are no longer in my payment history. There is just a note telling me to call if nothing is there. I did and the entirety of the office was out attending a companywide event. I have 9 messages between Roto Rooter’s Cindy and CK Cooke and since they first contacted me when I didn’t immediately call to spend my voucher I just knew they had some information regarding my purchase. Little did I know I was about to become Roto Rooters vessel for repeated denials and incredulity. The anti-helpful customer service representative said she was going to help me. Her help: she would sell me a voucher from the Roto Rooter site for $40 against my $150 bill. According to the representative they have never talked to me before today despite my 9 messages from Roto Rooter employees and their call to me this morning to schedule for today. I go on to be accused of lying and trying to defraud Roto Rooter. So because they will not attempt to confirm the information I am telling them, I have to pay another $150 to the plumber along with being besmirched by multiple employees and the manager who was promised to call and resolve the problem never did.My problem is not that something went wrong; stuff happens. It is no one was willing to even try to confirm what I told them and everyone was willing to accuse me of lying despite having a representative in my home in front of my computer who could see the messages I was referring to. They did not want to fix it. Everyone was satisfied with the take an extra $150 solution. Do you have an extra $150 to pay because of someone else’s folly? If you do, no worries but I don’t and it hurt me.Addendum 06/16/16:This is my second review of this incident. Why then am I writing a second entry? Because in the course of doing business, sometimes bad things are going to happen; even the best businesses are going to have some unfortunate events which occur for any number of reasons and the measure of the business is not whether or not these things happen but what management does once they are aware of the situation to resolve the matter.The original incident occurred late in the afternoon on a Friday. To my surprise, bright and early Saturday morning I received a call from the Customer Service Manager apologizing for the problem and promising to handle it as expeditiously as possible. A few hours later, I received a call from the Regional Manager who apologized for the problem offered me a satisfactory settlement of the problem and assurance that the people involved would be re-trained regarding the issues that came up during my service call. I received a third call Saturday afternoon just to confirm that all of my needs had been met and that the situation had been resolved to my satisfaction. Further, they wanted to ensure that I would give them another opportunity to service my needs and I will. As I said, bad things are going to happen sometimes and the question is what you do about it. They went above and beyond during off hours to make sure that my service needs were met and my ancillary issues resolved.In the end, Roto Rooter hit this one out of the park.
Our main sewer line was block causing water to backup in the downstairs bathroom. We called Roto-Rooter to come out on a Saturday evening and they sent someone immediately. The service technician who came out was very friendly and had all the right tools to clear the blockage within just a few minutes.
I scheduled my appointment online, which I loved, and I got to pick the appointment window. I got a call 30 minutes before saying they were coming. They showed up at 3pm when my service window was 3-5pm. The technician was polite and professional. The only downside was the labor cost. $219/hour is a LOT. But the problem was fixed.
Dave was great! He was able to arrive with an hour of calling on a Saturday! The dispatcher who helped us on the was a super nice woman! Extremely helpful and kept us updated. Would recommend!
Megan Shrock
8 months ago
Phil was very professional. Very knowledgeable and would use again but hopefully won't have to!
Nathaniel O'Dell
4 years ago
I had Roto-Rooter out on December 28th, the last day of the work-week before the New Year holiday. I called at 11am, they were onsite by 2:15pm, and the job was finished a little before 6:00pm. I had to have a sewage ejector pump replaced. It was an expensive job, but Andrew C. (#4782) made sure I got the best discounts available through Roto-Rooter. While I suspect I could have found someone to do the job cheaper, it was done same-day and it was done professionally. The only reason I deducted one star was because, by the end of his visit, Andrew's originally-immaculate cleanliness went a little lax- there were pipe-shavings left on the lid of my washing machine, and some dirt had been tracked throughout. Nothing a quick vacuum-cleaning couldn't fix.
While I have no complaints regarding the technicians who provide my business with service, the process to request service for a commercial account that has been using your services for nearly 30 years at the same address is ridiculously cumbersome. It took over 5 minutes to request a service while the agent made me verify every single piece of information listed on our account. If you can ask for the account name and pull up the account in the system. It would be much less frustrating if the agent would simply ask if any thing had changed. I shudder to think that myself and my staff have to endure this with every service call in.
My technician, Van did a great job. He was very polite and got the job done quickly.
Michael Hoagburg
2 years ago
Technician named Kyle was incredibly rude the entire time. Realized it wasn’t a drain problem and said I would get a bill for diagnostics of $109. He was there for 15 maybe 20 minutes max and didn’t fix anything.
He could not fix my toilet or trying to fix my toilet didn't have the proper tools but was very professional on trying to help me but he was able to get the part off my toilet bowl inside it's called a Eco flush toilet American standard toilet so with that being said they need to get training for American standard toilet Eco flush parts. But he was trying to see if he could help me just to have no parts for that kind of toilet at all
Unfortunately, my water heater’s outgoing hot water pipe developed a pin hole leak from corrosion on the night of sub zero temperatures. Rotorooter was able to get someone out to me in just over an hour despite the weather and the fact it was in the wee hours of the morning. Andrew Cutshaw (4782) got the job done in about an hour, despite his equipment being so cold we had to warm it up in front of my heater before it would fire up!This is the second time this year I have had Rotorooter out to this residence, and both times they’ve done good by me. Couldn’t ask for better service!
I had a serious drain problem at my rental house, on a Friday evening.....sewage coming up thru the bathtub and toilet. My son called Roto Rooter and they were at the house within 30 minutes. The plumber, Kyle, called me and told me what the options were to fix it. I settled on the cheaper option and I asked advice. He talked me through all of the options and was very, very helpful. He met us at the house and was very friendly, kind and helpful. I would recommend Roto Rooter to anyone who needs a plumber and ask for Kyle. He works evenings. I can't thank him enough for his help and expertise. He made a bad situation go very smoothly.
Roto-Rooter came out an hour after I called to fix our issues! Their service was great as the technician we worked with was very informative while also being quick and easy to do business with :) Thanks again RR.
Catherine Gray
8 years ago
Friendly through service. Called on Saturday and they were able to fix the problem right away. Even though they had given me a 4 hour window for when the plumber would arrive, he was actually there an hour and a half later. Very pleased with the work, I would use this company again.
I had major main sewer Line repair. I got a loan through a bank. that finances work, for Roto Rooter. A week after repairs I still had a big uncovered hole and mound of soil in my front yard. I had been told that city inspectors had to inspect the sewer line before hole could be filled. one week later I called technician Jason. asking again when will the hole be filled. This so called professional told me (Soon). When I replied that his answer was not professional. Everything went south. At the start of the proposal. I asked Jason if my Shield coverage would cover the repairs. He answered No. Roto Rooter was paid $3,770 for repairs. recently I asked for a Paid IN Full statement, for the amount shown. i was mocked because I stated that I would contact the bank and attorney general. I am 76 years old. Be very alert when dealing with these deceit people Roto Rooter.
Carlotta Myers
2 years ago
Project managerJoseph SpearsLead technicianJavier OsorioTechniciansAaron NaessensThese men have been here in a time of need with family emergency. Very professional, kind, caring. Their work is so far has been excellent.Thank you Mrs MyersStan Scott
Adam Lenkowsky
4 years ago
The service itself was good, and I was able to get a garbage disposal replaced immediately. I did feel though that $523 was a bit excessive. $409 of that was labor, which took maybe 45 minutes of actual work. I myself am a lawyer, and generally charge around $250 per hour. The plumber is charging about $550 per hour.
Mr. Van was courteous and professional. He identified the problem, and performed the necessary repair within a reasonable amount of time.
Within one hour of calling Roto Rooter, Puia arrived to unclog our kitchen drain. He was very friendly and even helped to identify another issue we were having with a leaking humidifier. Though on the pricy end of things, I would highly recommend Roto Rooter for an immediate service need.
We had again a great experience with Roto Rooter! Our technician, Vala was very professional and did a great job in a timely manner. Also left our bathroom as clean as he has found it.
Awful deceptive pricing. They over charged me for simple 10 minute job. Never informed me of actual cost before doing the work.
John Kirkmeyer
7 years ago
Our Roto-Rooter serviceman Evan K responded quickly and made a quick diagnosis of our water heater issue. The old water heater was removed and a new one replaced in less than three hours, which is remarkable late on a Friday afternoon. I would recommend Roto-Rooter to others.
Worst service I have ever received. They come out, give a quote then schedule the work. But when they come for a service call they don’t know what work they are supposed to be doing and leave. They did this, 5 times!!!!! You call to find out what’s going on and they send you to dispatch and then say, well that employee doesn’t work until 1 so they can’t come in the morning. If that guy isn’t doing their job send someone else?!?! But no, they didn’t do that. They tell you they will give you a call back, but you never receive any call backs. They are the most unprofessional company I have ever dealt with. Don’t even try getting a manager or supervisor on the phone, they just continue to transfer you to different associates so you have to repeat yourself over and over again. They say they are the best nationwide company, but they utterly ARE THE WORST!!!!! I will never use Roto-rooter or refer them to anyone I know!!!!
Dominic Nelis came on time and explained everything thoroughly. I highly recommend this company, I am very happy. UPDATE--- Jarrett Heintz also came to camera the line and he was very professional. Very satisfied!
Thank goodness for Roto-Rooter. After multiple issues with my sump pump they came to the rescue and installed a new one. A way better one. And I got the last one they had in the store (the end of the day on a Friday) because of all of this rain. Bring on a dry crawl space.
Someone was at my door within an hour after I called.
We had a clogged main line and we could not get the cap off of the clean out.
Our technician Puia Cheoput was very personable, knowledgeable, and efficient.
We could not be happier with our service.
Sylvia Finkton-Ackles
5 years ago
Excellent Service. First was very pleased that I did not have to pay extra for weekend. Technician was very knowledgeable and professional. The job took 5-6 hours and I was updated throughout the process. Will definitely use again, if needed, as well as recommend.
Mariah Markham
7 years ago
Roto-Rooter Plumbing did a great job for us on the south side of Indy. They came within the hour and also were pretty comprehensive. They helped with both the plumbing and restoration. And they were all very kind and flexible as well. They did a great job!
Brittany Pogue
2 years ago
Phil Stillinger was our guy and he was absolutely awesome! He worked with us and did a great job. I would recommend them to anyone! Good deal.
Van, the licensed plumber for our home was top notch. Completed an extensive list in a few hours and walked me through it all upon completion. Would use them many more times, and request Van everytime! Great work.
Van is an excellent tech he jumped right in took care of my issues. He waisted no time.
We had our shower faucet replaced today 3/25/19, after the 2 technicians completed their work and left,my husband took a shower, the water was cold, after running the water for 3-5 minutes, the water was still cold. It was a quick cold shower for him.He called Roto Rooter’s office and told the receptionist about the cold water temperature.They sent Vala #2697 , he adjusted the temperatures and made adjustments.Vala was polite and courteous, thank you RotoRooter for the quick response!
We had a problem with back up of water from the garage floor drains. After failing three times with other companies, my husband called
Roto-Rooter. Jeff, the technician, identified the problem quickly and appears to have corrected everything.
Chris (#3587) was knowledgeable. Helped us understand pros/cons of doing the job certain ways. Was able to come before his appointment and got us through the tough couple of days in few minutes. Thanks
I had a really clogged drain and had a previous plumbing service come out and they was very unprofessional, Only took a little time to unclog my drain and wanted to dig up my floor so I called Roto Rooter and Supervisor Arnold Hunn came out Id 0821 and was so kind and courteous, went through all the steps with me and the information he gave me was totally opposite of the other company, he quickly called one of his guys out and fixed everything for me within 2 hrs, I was so impressed and Thankful. I thought my Floor was going to be ruined along with my Thanksgiving, I am recommending Roto Rooter to all my friends and family and putting it on my facebook page. Arnold was so knowledgable and professional. He assured me he would unclog my drain and he was totally sincere.
YOR MYJESTY PRINCE
7 years ago
Roto Rooter service technican #885 Fela Colney provided up an excellent service. He was very informative and explain to us all the different options. He help us choose the most affordable price and got the job done in as little as no time. I really appreciate this company for having such representative that are helpful, understanding and willing to work with the customer in an effective manner.
Service arrived within 1.5 hours of my call on a Monday evening. The technician, Jeff, was professional, courteous, and worked efficiently. Will use RR again in the future (but hopefully not too soon).
Patricia Chin (PEDPAC)
4 years ago
Contacted Roto-rooter after sewer line clogged again after it was supposedly cleared by another company just 1.5 weeks ago . The company kept me informed on ETA. The plumber listened to my issues and assessed the plumbing set in the house which included going under the crawl space to see pipe set up. Explained the piping set up and where the clean out plugs were located. Explain the repair options in detail including cost. He did explain that an external clean out pipe would be beneficial (1977 home) not only for ease of unclogging system, but cost would be lower if there were any clog. His field supervisor had come during the assessment and he explained his role. The plumber and field manager were very patient and answered all my questions regarding the options, discussed worst case scenarios. The camera assessment of the pipes is included in the pricing where other companies charge this separately. The field manager and plumber talked me through the viewing of the pipes. The plumber was very thorough. He thought he heard some water dripping after he had replaced the toilet and he went back down to the icky crawl space to double check the piping (it was fine). It was obvious that he takes pride in his work and wants to ensure that are fixed. He cleaned up his work area nicely.Fela Colney (technician) and Jarrett Heintz were great! Thanks
Steve Thompson
a year ago
Great service. The service man was early, efficient, and thorough.
Hopefully, the repairs will last a long time!
Thanks
Steve and Donna
James Braswell
a year ago
He seen a burnt thermostat and assumed I needed a new water heater. Troubleshooted myself, went to Lowes for the part. Had it fixed in 10 minutes. He didn't know what he was doing!
Sun-Young Gullery
4 years ago
Vala did a great job communicating with us about our issue and helped talk us through preventing any future problems! He also worked fast and showed up to our house within 30 minutes.
The shutoff valves for my washer needed replaced. Pipes were exposed, so it was an easy fix. I wasn't there, so they dealt with my wife. They charged her $400.00 to replace the valves. She didn't know that almost anybody else would have done it for $200 or less. Well, the valves were replaced but I feel like we were raped.
Excellent, fast and friendly service. The manager even came out to my house and did a walk through with me, to make sure the cleanup was throughly assessed and handled properly. I'll be sure to use Roto-Rooter for my future plumbing needs.
Called early on a Monday morning. They told me someone could be out within the hour. An hour had just passed when I got a call saying they were running a tad late but the next available person would get to me. 20 mins later a technician is at my door. 30 mins after that my kitchen sink is draining beautifully!!! Great communication and speed !!
Jeff came out and serviced my old ceramic pipe. He was friendly, honest and very helpful in a very overhwhelming scenario. I would refer him to anyone and was thankful for his help and support. I would only call roto rooter again to request Jeff's help.
Well I had them out 3 x's in the last month every time they had exceptional customer service and Jeff J is an awesome tech, and every time he has came he has corrected the problem. Hopefully I don't have to see them again EVER! But if they do, I hope their coming to tell me that I have won my money back, I will definitely refer them to anyone. Thank you Jeff very much!
Gabby Goodnight
a year ago
Miguel Campos was on time and very knowledgeable about what he was looking for. He was very comforting about the situation and insured me that everything will be taken care of.
I couldn’t figure out why my water wouldn’t stay warm so I called this company and they were at my residence within 30mins of my call. The technician was very polite and helpful. I would use them again.
Roto-Rooter sent a technician on a Friday night when our sump pump failed. Other area plumbers wouldn't schedule is until the following Monday. The technician was kind, informative, and efficient. He replaced the pump in no time and saved our basement from disaster. Thank, you, Roto-Rooter!
Evan Sandullo
4 years ago
Dispatch indicated technician would be there within the hour, but called 45 mins later to say they could not provide an arrival time. Took three hours for him to come, but once technician arrived, service was quick and solved the issue. Puia was very professional and took the time to explain the issue.
Michael Husek
7 years ago
Our open-loop geothermal drain line became blocked with rust build-up. I called Roto-Rooter of Indianapolis at 2:20 pm on a Friday. They had a technician here by 3:15 pm. He cabled the 130 ft. drain line for about 90 minutes, working from both ends of it (some from the basement side and some from the outdoor end). He was able to break the rust blockage loose and get water flowing again. He did a nice job minimizing the mess and cleaned up after he was done. This is the second time I have used them in the last ten years for this problem and will not hesitate to call them in the future.
What should have been an easy sewer line clean out job, turned up some larger problem of a break in the older home's sewer line (basement backup - Yuck!). Our friendly Roto Rooter guy Dusty did a great job the initial evening of trying to get the line clear (3hrs later) and didn't succeed (@ no charge). And all on a Saturday evening - cause things like this always happen on the weekend.He called in the big guns (camera guy) for the next day and found the broken line problem. Few days later we had a new line put in. All is flowing as it should, for many years to come.
Christian Scoville
6 years ago
Khuma from Roto-Rooter came out exactly when he was expected, was professional, and got right to the business of cleaning out my main sewer drain line. He took the time to explain what the problem was, and what to expect. I am very satisfied with the work that he did for me. Oh, and this was at 11:00 P.M. the day after Christmas no less!
Matt McIntyre
7 years ago
Patrick visited my house very late on Thanksgiving Eve and diligently troubleshooted to fix what originally was believed to be a main line back up and ended up being a faulty wax ring. Whew.... With his help, careful attention to detail, and thorough explanation we were back in action in no time. Thank you all for your speedy help.
Stephen Clark
5 years ago
Jeff provided great customer service took his time to ensure a job well done. He arrived sooner then expected and i was satisfied with his work.
Really great work by Artie. I am only a tenant, but he convinced the landlord to continue, and he discovered a leak and painter's towels clogging up the kitchen sink drain. Managed to unclog the drain and stop the leak. Very pleasant person to work with, has interesting stories for sure and gives good advice for any other plumbing queries you may have.Also, they guarantee their work for 6 months and will fix it free of charge if it acts up again during this period. Very professional.
Great experience. I was extremely happy with the service I received today from the Service Technician, Chaung, from Roto-Rooter Plumbing and Drain Services (Indianapolis, IN). I called Roto Rooter to have a sewer pipe blockage fixed and Chaung arrived within the hour. This is amazing service. He also took the time to explain the problem in detail and how to fix it going forward. I would definitely recommend Roto-Rooter to a friend.
Kev in Watts
5 months ago
Professional and explained the details of my problem better than any previous plumber.
Kima showed up only 30 min after calling for an emergency clog at 9:30 at night. We went in, cleared the clog, and were done very quickly. He cleaned up any mess (barely any) and he made sure to shield the machine to not make a mess. Kima is the reason why I will always choose roto-rooter!!!!
Doug&Mary Vyverberg
6 years ago
Roto-Rooter definitely saved our day today ! Company coming tonight, down to one toilet. Our regular plumbing company nowhere to be found( It was Sunday) Toilets don't clog on Sundays..do they? One call to Roto-Rooter did the job , however. A few hours later, their service tech , Khuma, was at our door. However, Khuma did not immediately start flailing away. He checked out the toilet itself, looked at the other toilets, looked in the crawlspace and then gave me a complete explanation of the problem and the estimate to include that further work could be necessary. Khuma fixed the immediate problem, gave us a reasonable bill, and did not leave a mess. Our company arrived, the toilet worked fine, and all are very happy. Thank you Roto Rooter!
Business Call
5 months ago
Clint was very courteous, helpful, and knowledgeable.
David Syczylo (BINKS)
6 years ago
Mr. Khuma (4293) arrived on time. He worked professionally and quickly. He came in and wasted no time in getting to the job at hand. He also suggested other services that Rotorooter has to offer.He was professional, polite and clean. He even offered some tips and suggestions on how to take care of my problem so they will not happen again.I would highly recommend Rotorooter and their services. Mr. Khuma was just a pleasant person and because of him I would use his services again.
I highly recommend the professionals at Roto-Rooter. One of my water pipes burst and they came out to my house as soon as possible to address the issue. My technician Vala (#2697) provided excellent service and his price was more than fair. I definitely plan on calling them in the future for any other plumbing issues. Thank you Vala!
Jeff came out to clear two downspout drainage lines that were clogged, likely due to tree roots on our small lot with big trees. Quoted me a reasonable price for the snake job and got started with the more difficult of the two. Couldn't get through, even after an hour of trying and three different bits (and pulling out roots as big around as my thumb!), but since they couldn't clear it there was no charge for the attempt on that line. He was able to clear the other line which was equally clogged once we got in there, but with much smaller roots. He sold me some chemical to flush the lines to help keep the roots at bay. Very happy with his work, his professional attitude, and his understanding that there was only so much I was willing to spend to clear the line. Thanks Jeff!
Kathryn Vollmer
7 years ago
Fast and friendly service was provided the day after Thanksgiving for our slow drain. Thanks to Jeff for his help with snaking our line! We'll definitely call Roto Rooter for all of our plumbing needs.
Elizabeth Lucich
8 years ago
Very impressed with the speed of arrival of rotorooter - called at 7 pm and by 8 pm someone was here. The technician was very nice and he worked very hard for 3 hours in the crawlspace of this house to get the job done.
Anita Gillette
5 years ago
I called on Saturday and was told I would have someone between 2 and 6 pm. Nobody showed. By 10 pm I said it was getting too late and told them to wait until the next day. I was given 9 am to 1 pm. I believe it was after that when someone showed up. All I needed was a faucet replaced in the kitchen. Almost $500 for that. To me that's ridiculous. All of it. I lost the whole weekend waiting on someone to show up and it cost me way more than it should have.
Van, the technician, was on time, respectful, knowledgeable, and diligent. Made the repair quickly as well as troubleshoot other issues and the need to address.
John .Thescientist
5 years ago
We had them install a new water heater on easter. They came out to install it and it cost us $1300. On the high side, but i was expecting it. However a few hours later the unit starts arcing and making loud noises. The arcing is a HUGE safety issue and not acceptable when a professional installs an electric unit. Another crew comes back out....eventually and somehow cant fix their own mistake. They say they will be back this morning to actually fix it, but i dont even have email confirmation for this morning's scheduled visit. Thanks Roto Rooter for charging me 1300 to rig my house to catch on fire, and not even give me hot water.
Mr. Thomas was very professional and prompt. He diagnosed the problem and went the extra mile to make sure that the job was done completely. His attention to detail was impeccable.
I called on Friday, Jeff came on Saturday afternoon @ 2:00 which was GREAT service in my book! I had a drain to the septic that was plugged with grease and crud. Jeff brought his machine into the Basement and in about a half hour had me up and running again! Thanks JEFF!!! 5 stars
Roto-Rooter had a technician to our home within the provided time frame and he was very helpful with solving our problem underneath our kitchen sink!. Our technician was very responsive and very helpful throughout the entire process! Thank you Roto-Rooter!
Robert Barton
4 years ago
On a Saturday morning I found that all the house drains were stopped up. I called Roto-Rooter and two technicians came out within a few hours. One operated a remote camera to find the primary clog and the other tech operated the power snake. The camera found the clog and the snake made short work of it. They made multiple passes up and down the line to make sure that line was totally cleaned out and drainage was flowing freely.Both men were very professional, friendly and certainly knew what they were doing. They also suggested that I begin using Roto-Rooter Pipe Shield to help prevent future clogs. I thought that sounded like a good idea and it would be cheaper than having to call them out as frequently.
Hannah Alatza
7 years ago
Jim Cummins our service tech was very professional, very educated, and very friendly. We could not say enough good things about Jim or Roto Rooter, the first plumbing company we called came out on a Friday when this happened and then could not even do the work until Monday the following week, Plus they were $600.00 higher than Roto Rooter, they turned off the water and didn't give a crap we would not have any water until Monday. Then I called Roto Rooter Friday evening from the first phone call till the job was finished this company is top notch and knows a thing about excellent customer service and treating people like they would want to be treated. Even though a bad situation we did share some laughs with our tech Jim, thank you Jim and Roto Rooter. Unfortunately the other company is not going to fair as well, as I will be slinging their name in every Social Media I can find to let others know they don't care about customers!! Of course will be using social media to let everyone know how good Roto Rooter is, thank you!!!
I requested service for a leaky tub facet in guest bathroom. Decided to replace fixtures in guest and master bedroom since they were a little dated. Called RR and they sent a plumber, PUIA (#5565), to fix problem at 8pm (note time). From arrival he seemed confused since he said it was for a kitchen faucet replacement. I clarified it was for a leaky faucet in bathroom. He looked at the replacement hardware and said it would require tearing hole in the wall to replace and recommended just replacing valves and using similar hardware. He said it would be cheaper. He didn't have parts and had to leave and return with them. He started with guest bathroom and literally took an hour and a half trying various combinations of turning pressure up and down pressure for hot and cold before the leaking stopped. I don't believe it was issue was ever related, but a bad replacement part. On to the master bath where there was NO leakage, just replacement of valve, knob, I already changed spout. This began what became an over 2.5 hour nightmare of incompetence! He literally created a leak where there was none and could not fix it after working on it until 12:45am (this is not a typo)! I had to ask him to stop so I could go to sleep for work. He said to fix, it would require getting into drywall and replacing valves and he could return if I wanted to do work. Ultimately, I knew the issue had to be with the replacement valve since it was never leakage before he tried to fix it. Replaced it and knob and it stopped leaking! Can't tell you the level of frustration when calling for professional plumber to resolve a basic leaking issue and they leave having created one costing me $600 dollars regardless! If you get PUIA as plumber, request someone else to save yourself TIME, money and frustration! My lesson is Youtube is a resource to save being price gouged.
Very efficient. Not super cheap, however Cleared the sewer, ran a camera to check and indoor underground water check included in price
Clinton (technician #2764) did an excellent job getting the plumbing under our sink done in record time. Very friendly and helpful. Will definitely use them for plumbing needs again!
Robert Montgomery
5 years ago
Received a text from a tenant that the water was not draining in the sinks and was coming up into the shower. I do not have a regular plumber, so I had the tenant make the appointment with Roto-Rooter. The response was immediate and a technician was at the residence in 30 minutes.Technician Domonic Nelis was prepared and quickly diagnosed the apparent problem. He professionally presented me with the estimate and I agreed to have the work performed. Domonic was clean, courteous, answered all question and listened to suggestions for repairs. Ultimately had to run the snake into a few drains to remove noodles that the tenant had sent through the drain system.Completely satisfied, and with four rental properties plus my residence, would not hesitate on calling again.
Brenda Michael
7 years ago
Superbowl Sunday and a backed up bathtub! We needed our main line cleared and with only one bathroom we needed it fast. We called RotoRooter. They said it would be within 3 - 4 hours, but 20 minutes later they called and said they were on their way. Khume (4293) came out and was able to clean the line and treat it. Very grateful that it was done quickly and politely.
Derek Humbert
5 years ago
We have a daycare & our toilet was clogged. It had to be dealt with quickly. Roto-Rooter was at our location within 40 minutes of my call & rectified the situation. Very pleased !
Connor Buhl
10 months ago
I made a mistake installing an appliance to my toilet and the technician, Chana, fixed it extremely quickly and worked with me to find the best deal on such an easy repair.
Eddie tech#1175 was awesome. He arrived on time explained everything as he went. He cleaned the sewer line and replaced a missing cap! Solved my issue so I could get to work! I appreciate his professionalism!
Super Predatory. We just bought a new house. My wife was home alone with a running toilet, and another simply clogged. The roto-rooter guy quoted her over $1000. Unbelievable. The parts needed to fix the running toilet cost $20 at home depot vs the $600 he wanted to replace the entire thing. She let him unclog the other toilet just to be nice. He snaked it out in two minutes and charged her $225 to do it. Lesson learned, never calling them again.UPDATE: Toilet unclogged for 225 was clogged again yesterday (3 days). Manager called me, was very rude and refused to refund more than 40 dollars. Don't call these people. Particularly if you are a woman who doesn't appear knowledgeable about plumbing. You will go in for an oil change, and be told you need a new engine.
Roto Rooter was able to come out on Labor Day within two hours of my call. The plumber was clean and professional, and got my issue fixed quickly.
Do yourself a favor: request Domonic Nelis for your next service. After a troubling start with another technician, I was sent Domonic Nelis, who did an outstanding job. He was clear in his explanation and run down of the issue. Furthermore, he went out of his way to ensure I received the best price for the job. A kind, respectful and thorough guy. He really changed my view of Roto-Rooter. Will be requesting him again next time a problem should arise. Thank you, Domonic.
Our kitchen sink backed up and we called roto rooted and someone was at our house within two hours. The technician was polite and knowledgeable, would use them again!
Stephanie Thomas
a year ago
Curtis H. Was very professional and helpful. He took the time to answer all of my questions and ensure I had a firm understanding.
Service received was awesome! Kris was courteous, professional and solved our problem. Couldn't be more satisfied.
Roto-Rooter was our savior! We had absolutely no water. A quick call to Roto-Rooter and they had someone out to the do the estimate within a couple of hours. Bill Brunk was an absolute pleasure to work with and recommended a solution that was more cost effective in both the short and long term. They had a crew out to work on replacing the line by the end of the day. Mike Parker and Mike Talley were nothing but courteous and professional. Whenever a plumbing issue arises again, I will haveRoto-Rooter on speed dial.
Jeff was here within 30 minutes. He was polite and quickly fixed the problem. I was able to use a $100 online coupon which made the whole experience so much better!
Chawng was our technician and he was very helpful. He took the time to explain what the issue was to me as well as how to help prevent it in the future. We had out estimate/diagnosis and resolution all in a matter of couple hours.
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