Veronica Moore

5 months ago

I had a 20 year old toilet removed and a brand new one installed.Seth and David did an amazing job! They cleaned up after themselves, they were respectful of my home, funny and I am super pleased with the work they did. Alissa was a delight to talk to while I was scheduling as well!They are not cheap, but I've had much higher quotes and I feel good with the service I got. I have a warranty on everything, they've been around for almost as long as my old toilet so I know you're not going anywhere and they're still a local company.Thank you! I love it!

Misty Abercrombie

a week ago

I received my estimate from them on 7/29/22 and agreed they would be completing the hookup to city water from well water in our home. Come September the work had still not been started. They dug a hole for my meter pit on September 6th,22. 3 weeks later they come back to finish the job with a completely different scope of work. The crew that came to finish the work broke my sewer line leading from my kitchen to my septic, they repaired it. However now I have issues with my kitchen drain. They left my yard an uneven mess, and informed my that the final grading was up to me after I paid them over $9,000.00. They also left a patch of road that still needs to be repaired 3 months after the work was complete. I have made multiple attempts to get in touch with only to just be able to make contact with management today and be told they thought the patch was done. Please do not waste your time or money. Find a plumber who actually cares about their reputation and customer, because they sure don'tUpdate it is now almost 11 months since my city water was connected. The work is still NOT finished and not one member of management will return my calls.

Delaney Englert

3 months ago

We worked with Spencer from Hope plumbing so we could get a new gas line hookup to our fireplace. He was so helpful and took the time to explain anything we would need to know. I could tell he cared about doing a good and thorough job, which makes me feel safe since getting a gas line to a fireplace can have the potential to be dangerous. The overall price was about $2,000 and was comparable to another quote I received. I am thankful to have had him do the certified plumbing work for our project.

Cindy Smiley

5 months ago

Hope Plumbing was amazing! They fixed our backed up drain quickly! They also made sure there was no issue with our outside line. They provided tips to keep our drains clog free. The repairmen were friendly, timely, professional and affordable. I highly recommend them!

Nadine Graham

3 months ago

I post on Facebook for recommendations. Everyone said Hope Plumbing. I made the call and the technician came within an hour his name was Spencer Hall.Kind, courteous & professional.Within 10 minutes he found all the leaks, and there were several. He tackled a couple and came back Saturday to finish the rest and spent the day. He went above and beyond my expectations! He’s all about the customer and making sure their needs are met!Right now with society the way it is, it’s hard to find good customer service. Unfortunately, this is just the beginning of my problems. The leaks are so bad that it ruined my entire floor in the kitchen and bathroom.Midwest restoration will be able to fix that. I would highly recommend Hope Plumbing! They are reasonable timely and will get the job done.If you get a technician, & his name is Spencer, you have been blessed! Thank you for your service and coming out promptly!

ELAINE Green

5 months ago

1. We had a frozen pipe that resulted in a leak. They were prompt and knowledgeable.2. A few days later our water softener decided it was too was going to leak. We called Hope Plumbing again. They arrived promptly that afternoon. Sad to say the unit needed replaced due to age. Your tech had called in advance to get an idea of issue, so he came prepared and replaced our water softener. He even noticed another potential issue and fixed it , saving us a future call. Friendly and knowledgeable. Gave us options.Hopefully there won't be any back to back issues in the near future. ?. But when we have plumbing issues, Hope Plumbing will always be our go to team.

Brendan Haile

3 months ago

David was great. He was able to identify our issue and did his best to fix it. Also assisted us in getting a new water softener that was from this century and threw in a new toilet. David was incredibly respectful, professional, and took his time explaining what he was doing, and why he was doing it. I look forward to using Hope Plumbing in the future!

Michael Torzewski

3 months ago

My wife is a realtor and has referred many happy clients to Hope Plumbing so when it was time to replace our sump pump and water heater it was no question who we would use. We called and scheduled out for two days later. Brandon was our technician. He was on time and professional. We discussed our options and they were able to get us what we wanted, in our price range and installed same day. They even stayed late to make sure the job was finished up and done right so we could give our kids a hot bath that evening. Good contractors are hard to find so let me save you some time - this is a good one!! Will definitely continue using them and my wife will continue referring her clients to them as well.

Deb B.

5 days ago

Hope Plumbing was fantastic!!!! They were able to fix my leak and install a new water softener all within 24 hrs. They were never push and try to up-sale me. Explained things how I could understand. Very polite. Jarrod even took away an old furnace and repaired my fence gate. I would not hesitate to use again!!!!

Kelly Kestler

6 days ago

The company has been top notch. Very responsive with thorough communication and explanations. They make sure to stick with you until the job is done. Alex P. got our stubborn drain clog worked out and we are very happy with the results. We will definitely use Hope Plumbing for future plumbing needs.

Holly Blessing

5 months ago

We have been using Hope Plumbing for the last couple of years, & have been so happy with all the great service/repairs they have performed for us. They just cleaned out our kitchen sink lines for us. They were so efficient, on time, & so kind & friendly. We would recommend them to everyone

Adam Gardner

5 days ago

We had Hope out two times. One for a sump pump drainage leak and another for replacing an outdoor spigot. Both times they were able to come out same day to evaluate and quote out the work. Their price was reasonable and very friendly and personable. We will certainly be using them again

Erin Spivey

2 months ago

Ed from Hope Plumbing was great! He proactively cleaned out a few of my drains without me having to ask. He also went above and beyond to secure a gate at my house when he noticed it was stuck open. He was very friendly and provided great customer service.

Ernest Berman

2 months ago

Here's my experience with Hope Plumbing:Friday, March 3rd: I noticed the pan under my water heater had water. I called their office late afternoon. The person I spoke with on the phone took down my information and we basically set up an appointment for the next day (Saturday morning). During the call, I specifically asked how long it would take between the time someone comes out and the actual installation. She told me if I agreed to the price, they would be able to do the installation immediately - the person coming would have the water heater with him. This sounded great so far!Saturday, March 4th: a technician came at approximately 2 pm. This was fine with us and expected. After discussing the situation he gave us a quote of approximately $2,500 and said he would be able to install the next day (Sunday). He said he would try to get a Rheem NGT unit (I'm not sure what that means but I assumed it was a higher end unit). Anyway, that was a bit disappointing considering we were told it would be installed immediately. But not an issue since the leak was still contained within the water heater pan.Sunday, March 5th: the technician called shortly after 8 am saying the warehouse did not have the water heater we needed. He said he would come out first thing Monday morning. Again, disappointing considering the expectation that it would be installed on Saturday. Also, it's hard to believe that the warehouse would not have a very common 50 gallon water heater. But he offered to get one from Home Depot but it would not have a warranty because it would be a Performance Series, the Professional Series not available at box stores. This was obviously not a good option, so we decided to wait until Sunday.Monday, March 6th: After not hearing from anyone, I called the office a little after 10 am asking for a status. I was frankly upset at this point and nearly canceled the whole thing and I was ready to call a different company. I was told the technician had a personal emergency that morning. Honestly, based on the experiences from the previous days, it was hard to believe anything at this point. Regardless, the same technician showed up at my place at approximately noon. He replaced the unit in less than two hours. It seems to be working fine. But I did notice the water heater was a bit banged up. I imagine it happened during transportation since I noticed the damage immediately after the unit was taken out of the packaging. At this point the old water heater was already removed and we just wanted a replacement.Wednesday, I noticed the pressure relief valve does not have a pipe installed leading to a drain on the ground next to the water heater. The previous water heater had one. Keep in mind we live in a condo and any water issues could potentially cause issues below us. Also, I'm not sure if this is a code issue for the condo. Regardless, I would have expected it to be installed considering the risk of issues this could cause.In the end, we do have a functional water heater again. But it was not the experience I would have expected from such a highly rated plumbing company.The all-in price was just over $2500. Considering this unit is selling for less than $700 elsewhere, we paid approximately $1800 for 2 hours of service. This is quite expensive and I would have expected much better overall service.UPDATE: I have been contacted by Hope Plumbing. At this point the service is completed and there's nothing that needs to be changed. I do believe they attempted to provide overall good professional service. I imagine my experience was not typical. Given the follow-up and care for their reputation, I would give them another chance.

Brittany Haseman

2 months ago

Both Alex P.’s were professional and courteous. They called 40 minutes before arrival which was great since I have a newborn and dogs in the home and they arrived exactly at that time. They were great about keeping me updated on what they were doing and why. It was so reassuring to have them help me understand the issues and the process to fix them. Fantastic team!

Gary Green

5 months ago

Nick and Zach were great. They were on time and very responsive to our needs. After having been without water for a day and a half due to a burst pipe, they worked quickly to get our repair done and get our water back on. They were thorough and friendly and did great work. Very pleased with my Hope experience and will be a returning customer for my future plumbing needs.

Nathan Height

a month ago

Seth from Hope Plumbing was super helpful and provided thoughtful solutions to our plumbing issues at a reasonable price (so glad I don’t have to deal with that old/leaky condensation line running behind the wall anymore!!!).He clearly took care in the work that he did on our home and he thoroughly explained what he was doing at each step of the process. He also took the time to show me how to work the new equipment he installed.Cool guy - would definitely grab a beer with Seth.

Ryan Henry

5 months ago

Poor experience all around. Scheduled an appointment with a no service Call coupon. Easy to schedule.They called ahead of the first appointment to say they're overbooked and need to reschedule. Then, at the actual appointment comes and they quote over $600 to add a vent cap under the kitchen sink and replace 2 bathroom faucets that we already had.Then, on top of everything, the plumber still insisted we pay the service Call fee. Their office manager had to call back later that day to refund the plumber's mistake.I'm not pleased with my experience.I'm sure they do good work but they are beyond overly expensive, so we decided to do the work ourselves.

Linsey Starr

5 months ago

Richard provided outstanding service, made sure the customer knew about every detail that needed to be done. Quick and efficient! And went above and beyond to get our problems handle. I would say Richard provided outstanding customer friendly service and he deserves a raise plus a bonus from his company.

Whitley Heston

3 months ago

Our technician Ryan P. was so kind and outgoing! After buying our new home last year unfortunately our water heater gave out due to age and we upgraded to a tankless water heater! We are very happy with the installation as it takes up much less space and he took care to clean up any mess that was made in the process!

Andrew Mohler

2 months ago

They are 10 stars in my book! Josh was first to arrive to our plumbing nightmare. He was kind, informative, and allowed me to watch as he used the camera to scope out the outside pipe. It wasn’t good, but he was. He provided us all the options we needed to make the best decision on how to move forward with the repair.Nick and Chris pulled up with excavator, and got us fixed up. They are 10 Star as well! In fact, we had extra gravel. They put that extra gravel in a muddy spot by the driveway, where our kid parks. They didn’t have to do that, and seemed more than happy to do it.Their eagerness to make their customers happy (Josh, Nick, and Chris) was refreshing. Nobody seems to care about that, these days.When you use them, I hope you get these three as your team! They will conquer that nightmare!

Jamison MacKillop

5 months ago

Had a slow drain in my bathroom sink, and Hope Plumbing fixed it within 24 hours of calling. They did a helpful walkthrough of all the work they would be completing, and did the work quickly and cleanly. Happy for their reliability.

Verna Arthur

5 months ago

Very professional, caring and friendly. They thoroughly explained our options and did a great job replacing the hot water heater and surrounding water pipes. They left the workplace as clean as when they arrived. I highly recommend Hope Plumbing.

Andrea Tinkey

2 months ago

Edward did a great job today cleaning our main line! He was on time, polite and very knowledgeable and he did a great job explaining things and the services Hope provides! We have dealt with other companies and his service went above and beyond our expectations based on other experiences!We also were serviced by Alex who did the camera inspection and he was also knowledgeable and so helpful in walking us through the process and where we go from here.Our experience was so great we decided to join their membership because we were impressed with their service and will definitely continue to use them in the future.

Angela Miller

a month ago

From Kayla who works in the office to Alex,, my plumbing technician, I've had nothing but an A1 experience with Hope. Alex wasprofessional, personable and did a good job of explaining everything about my particular situation. He was also honest and didn't tell me I needed things that I didn't. I actually spent 75% LESS than what was expected because I didn't have the mainline problem that I thought I had. He could've easily charged me for unneeded parts and repairs. I highly, highly recommend using Hope Plumbing.

Linda Milburn

3 weeks ago

I am very happy with the service of Hope Plumbing. They replaced the shower and drain in the main bathroom, toilet innards in two bathrooms, two complete faucets in the kitchen. In an old house repairs don’t always go smoothly but these guys coped well with unexpected glitches and the results are completely successful. Seth was careful to explain what was needed and how they would proceed. I can recommend them without reservation.

April Elliott

a month ago

Seth came out today. He was very knowledgeable, helpful, informative, understanding and compassionate. He fixed my toilet very quickly and I’m very grateful. I will highly recommend Seth! Will definitely use this company again if needed.

Franny

a month ago

John was awesome! He patiently listened to what was needed including a few additional items. Then provided estimates and was able to complete initially requested service quickly, cleaning up throughout whole process and very courteous. ? Will definately engage Hope Plumbing for additional items needing service!

wayne myers

2 months ago

Timothy came out to clean my laundry room drain and gave me a great price. He answered all of my questions and cleaned up after the job was done. Recommend a camera for further investigation. If the drain stays clear after this I will definitely be giving HOPE plumbing my future busines

Hannah O'Connor

2 weeks ago

Professional and caring. Easy to make an appointment and I was able to get something scheduled within a few days. Really took the time to make sure things were done right! Super helpful in connecting me with additional services like water mitigation.

Viper1 Sniper

a month ago

They came same day and gave me a free estimate. The technician was very nice and professional. They did a great job of installing new tankless water heater. Would definitely recommend.

Erin Dehler

2 months ago

I've worked with Hope a few times, they are always professional and do good work. 4 stars instead of 5 because it's hard to keep appointment timeframes, though that is to be expected for plumbers that do emergency work. Definitely recommend the membership thing; it's worth the discounts and couple of free services.

d evans

a month ago

Seth at Hope Plumbing was great! He was professional, knowledgeable and kept me informed on issues encountered in the process to install a new toilet and clear a slow-draining sink. I have used Hope several times and they are always great!

A.J. Morris Jr.

4 months ago

The guys were on time, professional, were courteous of keeping our home floors clean with coverings on their boots, and did a quality job. There was a miscommunication between the price the office gave us and the price the guys who came to the house were charging, and they were nice enough to honor the price given to us over the phone by the office. We really appreciated that.

Laura

a month ago

We’ve only ever had great experiences with Hope Plumbing. They’re always professional, prompt, and personable (pardon the alliteration ;)) and I love that they send you a little info and a picture of who’s coming to work on your home. We don’t shop around for pluming services anymore because they’re so easy to work with!

Emeral Homes, LLC

3 weeks ago

Edward worked very professionally. His professional skills were great. He addressed my issue in best way. I am highly satisfied with service and will look forward to continue business relationship.

Timothy Bischoff

4 months ago

Alex P. was very quick to respond. They went above and beyond to make sure my issues were taken care of as soon as possible. I appreciated the upfront clear rates! I would highly recommend this company and will refer them to others.

Elan Yudkowsky

2 weeks ago

Seth was able to come by in the same day we called, diagnose the issues and help us create the right gameplan to fix the issue. All very professional and even helped educate us on our home. Would highly recommend Seth and Hope Plumbing.

Miss Shawn

a month ago

Service was 5 star quality all the way around. From the respectful way that scheduler Angie handled my initial call, to the honest,friendly, and educated advice that my plumber Seth provided, I couldn't be more thrilled with Hope Plumbing. I feel that I have found a long-term partner for my future plumbing needs. I highly recommend Hope plumbing!

Doug Pfaff

2 months ago

Trayvon was awesome. Quick scheduling of my emergency appointment, great communication, friendly, respectful, polite…. Excellent customer service - and he corrected the problem quickly on the day our guests were to arrive. Very happy with this consent and their service. Highly recommend!

lesley fields

a month ago

He had several quotes and John S. was the most honest. He answered my questions even about the other company's quotes. He was able to make a competitive counter offer. He wasn't the lowest or highest quote, but we felt that John wasn't trying to upsell us. He was able to get our water heater replaced within 48 hours. He worked without delay and completed the job in the early afternoon. I was able to work from home without interruptions.

matthew shores

a month ago

We had a great experience. We have used this company four times and have been extremely happy. They are polite and do quality work. Kudos to our last technician JP, he did a fantastic job. I would highly recommend.

Rachel Kirkpatrick

a month ago

I asked Hope Plumbing to investigate an ongoing plumbing issue that had been expensively mismanaged and ultimately not fixed by another company. I was lucky to get Edward Boyd as my technician. Ed worked persistently for an hour and a half trying to get through a blockage, and was just as excited as me when he finally got through! He was professional, knowledgeable, kind, and made me feel like I'm in good hands now. Stay tuned for the next chapter in the saga.

Anthony Feltner

4 days ago

They said they don’t charge to show up and give estimates. They disconnected my toilet and charged over $700! And the guy messed around in areas we didn’t ask him to look at and after he left the sump pump will not shut off unless you unplug it! It was working fine before he messed around with it.

Beth Rock

4 months ago

It's not every vendor you take the time to write a positive review, but Hope plumbing deserves to be recognized for excellence. Thane and Ryan did an outstanding job with my water heater installation and it was not an easy job due to the age of my home. Thane is a passionate plumber and his communication skills and positive attitude makes him trustworthy. Ryan worked with me to resolve problems in a kind and caring way. Further, the day after the completion of my service I received a follow up courtesy call from the office.

Bridget Tucker

2 months ago

Ed Boyd was punctual, honest, tidy, and polite. He communicated well and was forthcoming with all the expenses and next steps. I was very impressed with the care he took to clean up after himself and to even move his truck without being asked when anticipating my arrival.

Greg B

3 weeks ago

Richard was fantastic. Very friendly and knowledgeable. He walked through all the possibility support can be wrong and took the time to research and find answers. We're definitely recommend Hope Plumbing

Jason Ravenscroft

a month ago

We had a new hot water tank installed. Hope plumbing came out the same day we called and were able to get the work done in half a day. No issues, great work. Thane was super nice and friendly.

Pamela Anderson (Cecelia)

3 months ago

Alex P was extremely helpful and thorough when cleaning our pipes. Explained the cause and how to keep maintenance on our pipes for the longevity of our sewage system. Would love to ask for him again.

Tanya Rose

4 months ago

Alex P. was very professional and went above and beyond. We will definitely be using Hope Plumbing is highly appreciated and recommended! They were prompt and efficient. Reasonable prices.

Sandy Sims

2 months ago

Hope plumbing Was going to try to rip us off for almost $18000. Thank god we got a different estimate from carter's plumbing?? they charged us only $7000 that's $110000 less? For the same exact stuff that hope was going to do for us. I know indianapolis has had a lot of tornadoes and people are desperate rightnow but please whatever you do get different estimates and do not go with these people. A friend of mine at work his mother had called hope plumbing and they did the same exact thing God I stopped them and told them to call Carter's. . You don't have to use anybody that you don't want. But I'm telling you Carter's plumbing is so much cheaper and there so professional, So nice they will bend over backwards to make sure. Everything's correct and done in a proper manner. Just be smart because that kind of money is nothing to be played with especially in these times. And for them to try to do that to people is unbelievable??

Erik Sanchez

a month ago

The service technicians JP O'Grady and his coworker were super professional, very knowledgeables,creative,honest and they did an excellent job. Really affordable and fair price.Thank you so much HOPE PLUMING 100% recommended!

Rebecca Hubbard

a week ago

Hope Plumbing was able to provide same day service to replace a leaking water heater. Prices were fair and the service was excellent. Highly recommended!

Cindy Rowland

3 weeks ago

Trayvon did a great job, very pleasant and professional. He was prompt and seems to be a great young man. I have used Hope Plumbing in the past and I have never had issues and be satisfied

Christine Johnson

a week ago

We had Hope out to help us with a sewer issue. They were timely, super friendly, super professional, so so thorough as they investigated our problem.Even though the first crew couldn’t resolve our problem until remediation was done, they were very helpful and thorough in setting up next steps.

Nicholas Musselwhite

3 months ago

Seth today cleared out my clogged drain in the shower! Explained all he was doing and executed efficiently. No pressure at all! He was fun to talk with and very knowledgeable. I would definitely request him again.

Sydney Olund

3 weeks ago

Ed Boyd with Hope was wonderful! Our toilet/shower was backed up and we needed a pipe cleanout. Ed was investigative, thoughtful, and quick and kept me up-to-speed on each part of the process. Thank you, Ed!

Jessie Browne-Michaels

5 months ago

Anthony and crew were great - knowledgeable and friendly and did great quality work. However, the follow-up coordinator failed to reserve the acrylic soaking tub we picked out, and we ended up with a fiberglass tub because our only bathroom was torn up and there was no time to wait for the supplier to restock. Now we have beautiful, timeless tile (installed by someone else) that will last half a century or longer and a flimsy fiberglass tub that is already marred.

Patricia Riehle

4 months ago

Tony was friendly, courteous, did a great job. Was very careful about checking his work (checking everything for leaks ) and cleaning up the workspace when he was done Offered to check out the crawlspace for any issues before leaving. Totally satisfied with the work.

Colin Fletcher

a month ago

Ronald was very polite and professional educating us about the plumbing in our house and what to lookout for in the future. He did a fantastic job fixing our busted pipe in the basement and I would recommend to his service to anyone in need 10/10!

Chris Simpkins

3 weeks ago

We had a great experience with Hope Plumbing. Alex P. was extremely nice, professional, and efficient. He solved our problem and provided great customer service along the way. We’ll be using Hope Plumbing again.

john Robinson

4 weeks ago

If you happen to get Jacob, we’ll you’re in luck. He went above and beyond while installing our brand new Marlo water softener machine. Can’t beat service like this and an all around kind guy. 100% pleased.

Michael Long

a month ago

Ron Snelbaker of Hope Plumbing was very professional, personable, and great to work with. He understood the problem, gave us estimates on possible outcomes, followed with excellent service. I would highly recommend Hope Plumbing and Ron as the company and person to call.

Jennifer Priser

a week ago

Our technician was friendly and very helpful. Got the job done and talked me though a smaller project we could handle on our own. Professional from start to finish!

Jason Brewer

3 months ago

This is my 2nd time using Hope Plumbing. The first was an okay experience. They came out to hook up a gas line to my Washer/Dryer combo. I even let them put a sign in my front yard.  But this most recent experience has not been so pleasant. I believe my most recent experience with Hope Plumbing to be either lazy or uneducated, I’m not sure which.I called them out to look at my tankless water heater that was giving an error code. I agreed (at the time) to pay the hefty $99 service fee. I told them a 30 min window when I would not be available. Guess when the technician showed up? Two minutes before that 30 minute window. What even is the point of having scheduling blocks?Since I was unable to monitor the troubleshooting and work done I have very good reason to believe that the bare minimum was done to diagnose the error code problem for reasons I’ll mention later. Rich gave me 3 quotes. 1) Flush the tankless water heater ($300) 2) Repair this current water heater that would include a $600 call to Rheem/Richmond technical support that Hope Plumbing passes the cost along to me, the customer. 3) A completely new system for $7,000.But don’t worry, I had to hear about their member program 4 times. Where you set up monthly payments from your bank routing number. No thanks.After I told Rich I’d think about the 3 quotes, I call Rheem/Richmond’s customer support line for tankless water heaters (for free). The lady was very nice and sent the troubleshooting guide for my model of water heater that included my error code. That’s when I realized that Rich did not know or did not follow the troubleshooting for this error code laid out by Rheem. Lazy? Or uneducated?I called back to Hope to first confirm that I did have a scheduling block set for 10:30. They confirmed I did. I told them Rich showed up right at my scheduling block. They apologized. I asked what was done to diagnose my error code. Carrie with Hope said that she trusts Rich’s diagnoses. Based on what? Not the troubleshooting guide by Rheem. She said she would schedule a 2nd technician to come out and take a look at no additional cost. Technician texted that he was 30 mins away at 8:52 AM. That would leave only 30 minutes for diagnosis before another scheduling block. Running in to the exact same problem.I immediately call up Carrie and tell her I was maybe wrongly under the impression that the tech would be here earlier. I suggest we go our separate ways and refund my $99 service fee from the day prior. Carrie transfers me to her manager, Hope and she refunds my service fee.What a waste of time. I’ve completely lost trust in this plumber and business. Many other reviews here state how Hope Plumbing is pricier than its competitors. If you’re going to be more expensive… you’d better be an expert in your field and give much better service than I received. Buyer beware. Look elsewhere.

Ashley Dobbs

3 weeks ago

Alex P. The Dream Team had a great personality and was helpful. I knew almost nothing about the new home I bought when it pertains to the plumbing. Great technician.

Kurt Jones

3 weeks ago

Alex P was the drain tech that came out. He is extremely knowledgeable and thorough. I would recommend him to anyone and everyone. As an afterthought though I think he should be in the commercial though.

Benjamin Martin

3 months ago

Spencer Hall at hope plumbing came out quickly on a Saturday after we found a water leak that caused soaked floor. He was fantastic about educating us on the problem got us back up and running in just a few hours. Would highly recommend Hope plumbing for any plumbing needs.

John Cooke

4 months ago

Alex P came and helped clean out our main drain and get our house into shape. He was friendly and helpful and worked around our schedule. And he was nice to our puppy!

Jamie Walker

4 months ago

We had Michael come out. He took time to explain our situation in detail as well as give us options. He was very personable!!!!! After going through several companies for estimates, I recommend Michael and Hope plumbing.

Elsa

a month ago

The pipe replaced was beyond repair. John and crew jack hammered the basement floor. Problem was fixed, concrete laid beautifully, and clean up to satisfaction. John, Alex, and Lamonte were professional and personable. Thank you

Harold King

a month ago

I’ve used Hope multiple times and am always overly satisfied. You’ll hear people say that they’re expensive and I have to disagree. As a tradesman (electrician) myself, they’re worth every penny. They’re quick to respond, professional, do quality work, and warranty their work. You’ll be hard pressed to find another company in the trades that operates this well. Also, the employees love working for the owners because they’re paid and treated great. I would still be working in my trade if I could find a company that operated like this.

Stephanie Edwards

a month ago

I have nothing but good things to say about this company! The techs are personable and knowledgeable. They take the time to explain what is going on and what they are doing. They never have tried to sell us on unnecessary work. They are quick to respond and quick and efficient with their work. Always top quality.

Marian burkes

4 weeks ago

I will be using them
I had to reschedule service for another day. Edward was amazing answered all my questions. He was very respectful, knowledgeable professional. I will most assuredly be recommending this company to everyone I know!

Brenna Shepherd

3 weeks ago

I’ve used this company several times and always have a great experience. It’s easy to book an appointment and the plumbers are knowledgeable and willing to share that knowledge! Great service!

Lisa Warren

a week ago

The technician, Ed, who came out from Hope plumbing was very professional, compassionate ,patient and was willing to do whatever was necessary to figure out what the problem was. I would definitely recommend Hope plumbing to anyone who has plumbing issues.

Marcy Hersberger

2 months ago

Edward was thorough and explained everything to me in a way I could easily understand. He made sure everything was up to par in my home and that all my questions were answered.

Helene Gilbert

a month ago

Quick and friendly service. He put on shoe covers and went to work. Very knowledgeable and helped us identify the problem quickly.

Jody Marksberry

3 weeks ago

There are two alex p's with hope plumbing. Both are courteous professional and competent at their jobs I'm a guy that knows what he is doing and these guys impress me. Great service. If you want real work by real people call hope plumbing. They will be doing all my jobs from now on. Don't waste your time with other franchise bs. Call hope plumbing and tell em Jody sent ya. Thanks for the work and conversation. Greatly apprciated. Enough words. Call em

Joan Asbery

3 weeks ago

Edward was a very hard worker professional! Polite! I will use hope plumbing again little kindness goes a long ways.

Ron Barkowski

3 days ago

Said was dispatched due to a backed up basement toilet and was immediately able to diagnose and begin fixing the problem. Very professional throughout the entire process and was over-communicative every step of the way.

Penny Pennella

2 weeks ago

Eric was great. He answered my questions and explained my options. He was neat and I enjoyed chatting with him!!

KIM REID

2 weeks ago

Seth was courteous, professional, and efficient. He did a great job explaining everything before any work was done.

Don Diego

a month ago

Yes Ed came out and ran a snake through the main line and he was very persistent while he completed his job then successfully clearing the line. I’m so happy with Ed and hope plumbing Thanks so much

jesus gonzalez

3 weeks ago

Alex P. On the drain team explain everything very well and he went overboard on his performance. Will use Alex P for my drain issues and will recommend family and friends.

Kerry Clark

3 weeks ago

I did not have the service done today, but Seth took the time and explained everything to me so that I understood what and why the repairs are necessary.

allison mccloud

2 months ago

Been using Hope for at least a good 5 years. I do not recommend them anymore. The program is a joke. They upcharge you for someone to go down your stairs, try to sell you on things that could be easily fixed for WAY less. Customer service is argumentative and very unhelpful. Just find someone else and save yourself the hassle.

Abby Bormann

3 months ago

Alex P was great! He showed up quickly, was very polite and professional and communicated each step of the process for the mainline clean out to us in an easy to understand way.

Mary Rhodes

a month ago

Ed came over and introduced himself. He asked before he came in for permission. Everything was yes ma'am please and thank you. He was very professional and very kind. He answered all of my questions in a way that I could understand.

Samuel Harrold

8 months ago

Since 2016, we've used Hope Plumbing for our 1940s-era bungalow in Broad Ripple. We really appreciate the extensive experience of Hope Plumbing's technicians and the superb quality of their work. In particular, Richard V did a terrific job replumbing our entire house in Jan 2022. We knew we needed to remove the original, corroded galvanized pipe as part of our renovation. Richard walked us through our options, and we decided on Uponor PEX type A (expansion fittings). Now in Sep 2022, everything continues to work beautifully. Thank you so much! We'll be sure to call Hope Plumbing for our bathroom addition.

Dale Wigden-Wright

a year ago

We engaged Hope Plumbing to install a tankless water heater and a water softener. From the initial call until the last box was taken to the truck everyone was friendly, helpful, knowledgable, professional, and courteous. John came out the day after the initial call and provided a quote that was substantially less than a quote from another company for exactly the same work and equipment. On the day of installation (the day after the estimate was signed!), Alex & Saeed (sp?) delivered the same exceptional qualities we experienced with John. They were thorough, efficient, and friendly the whole day even though this was a complicated installation. All packaging material was taken with them, and every area was cleaned and tidied. They both patiently explained how all the equipment worked and provided tips for what to watch for should anything go awry. Equally important is that everyone in our house cheerfully and compassionately followed our COVID protocols and this was MUCH appreciated. I enthusiastically recommend Hope Plumbing for any need that arises.

Dario Carrelli

3 months ago

Alex P was a pro. Punctual polite clean everything you would want in a service professional. Thank you so much. I would recommend Hope plumbing to anybody I know.

Scott Fischer

a month ago

Alex was professional and courteous. He was easy to work with and answered all of our questions!

Karl Hofstetter

a year ago

Avoid this company at all cost.Where do I begin... I hired Hope Plumbing to do three things: (1) unclog my kitchen sink, (2) hook up the COLD water to my toilet, and (3) fix the water pressure in the shower... Here is how it worked out:Item 1: They told me that the plumbing for my kitchen sink was installed improperly, and quoted me $4k to fix it. But with the help of a friendly handyman we got the lines cleared and the sink draining in 15 minutes (simply by raising the pipes slightly in the basement).Item 2: They capped the incorrectly-routed hot water line to my toilet, and drilled into my vanity to access the cold water line... only to HOOK BACK INTO THE HOT WATER LINE! (photos attached)Item 3: They fixed the shower pressure. I'll give them that. But that was only after multiple calls and emails (as they had failed to fix this on the first visit), and they only seemed to respond when I called the after hours emergency line.And to complete this terrible experience, they up-sold me on a water softener which I didn't want or need, but went along with because I was just too busy/nice enough not to recognize the swindle that was happening.Avoid this company at all cost. For your own sake.—Edit- in response to the Owner, the invoice is attached. You will see it explicitly says Also had a hot water line running to toilet... Disconnected hot water line to toilet and connected to cold water supply from sink. And it looks like you guys charged me $750.72 for screwing this up...In addition: You also charged me $394 to install a designer faucet. This faucet is not a designer faucet. It costs $40 at Home Depot, and fits the standard 3-hole kitchen sink... but I had no idea you were charging this much because the shady initial invoice had no prices applied to each line item. It was only after I disputed the charges with the financing company that I was finally sent an itemized invoice, discovering that I was ALSO charged nearly $900 to install a normal stainless steal sink (which still leaks to this day, and the worker severely damaged my countertops while installing).

Michael Nelson

5 months ago

Connor came to our home and replaced 2 shut off valves and hooked up our dishwasher. His service and professional demeanor was outstanding. We would highly recommend and use Hope plumbing in the future.

Mark Cole

2 weeks ago

Edward was polite and courteous he's a very nice and smart young man and is an asset to your company!

corey lawson

5 months ago

Seth, John and Alex were all great . They all were working in extremely cold temperatures and never complained . They communicated well and made it to us in a timely manner even with the extreme weather . They were all very pleasant , professional and happy to help us . We are so thankful for all of their help . I would definitely recommend Hope for any plumbing services .

Nathan Winklepleck

a week ago

They tried to charge my $4,750 to replace a pipe in my crawlspace and a spigot. (!!!) O'Brien Mechanical did the same job for $800. Please, get a second opinion. Perhaps this was a one-off pricing situation, but--wow--just WOW!

michael morris

3 months ago

Had a leaking hot waterline fixed. They were here said exactly what they thought it was and had it fixed properly and fast... make sure when you call and schedule that you ask questions and when jobs can start ok this isn't a short process fixing a pipe takes time.thank you guy a whole bunch!!!!

chad hubbard

2 weeks ago

Really had bad day yesterday with plumbing problems and Alex P. from hope pluming came and put us back together. We are very happy

Jon Litmer

4 months ago

Alex p. Came out to clear my drain. His work and knowledge were exceptional. He suggested having a guy come scope the lines, so that’s what I will do. Thanks Jon L

Cole Tharp

7 months ago

Alex and John were both professional, knowledgeable, and courteous. Hope Plumbing provided great same day service and did good work for a fair price. I would highly recommend them to anyone who has plumbing issues!

Bryan Hankins

5 months ago

Very prompt response to my call and they were able to send out a technician the same day. He quickly identified the problem, told me my options, and fixed it the same visit. Hope is now my go-to plumber.

Ronald. Allen

9 months ago

Matt from Hope Plumbing did an excellent job of arriving on time, diagnosing the problem we had with our old shower, removing our old shower, and installing a new one. He gave us an accurate estimate of the cost, kept us fully informed at all stages, and cleaned up nicely. The bonus is is outgoing and caring personality. He has a lot of pride in his work, and it shows..

Tammy Edwards

a month ago

Connor did an amazing job explaining everything very professionally. Very respectful was a great pleasure doing business with Hope Plumbing

Kyle Moore

4 weeks ago

Ed was great. Glad he walked me through the benefits of the “member program”. Happy to be a hope customer.

mary robertson

2 months ago

Richard and Terrance were so professional in their work. They explained all to me and were done when they said they would be. I feel so confident using Hope Plumbing.

Tony Popov

2 months ago

Alex P. was excellent to work with. He was very knowledgeable, helpful, and professional. I’d be happy to work with him and Hope again.

Mandy Vonnie-Buehlander

6 months ago

Deeply impressed. Came home to two very nice upgrades toilets exactly as described. Areas around the toilets were left with zero trace of the broken mess that they were.Communication was A+. Speed of service A+. Quality of work A+.

Lee Short

3 months ago

Hope Plumbing is an excellent business serving Indianapolis. Connor exceeded my expectations with the quick repair today.

Anna Brasher

10 months ago

I had a gas leak. I called the gas company, they came out and checked for the gas leak. They found a leak and shut my gas off accordingly. I called Hope Plumbing and they sent out a technician (Jonathon). The first thing he did was to explain what he would do to detect the leak. He was very knowledgeable and professional and made me feel that he cared about his customer. He finished the job in an acceptable amount of time. I am very satisfied with this company and would not hesitate to recommend my friends to Hope Plumbing. If I ever need a plumber again, I will certainly be calling this company. They are also very reasonable and fair on price.

Kevin Hollingsworth

6 months ago

Couldnt express a greater negative for Hope plumbing if I tried. I had a small leak from where my main drain sewer line exits the concrete foundation. I was quoted with 1 days work to dig a hole on the exterior, apply a sealant on the interior and exterior, and refill the dug hole. After requesting a quote amended to if I dug the hole and was given $1200. So, 2 guys arrived, spent about 30 minutes applying sealant, came back 2 hours to confirm it was effective, and charged me $1200. for about 1.5 hours of work. This is the biggest ripoff, most corrupt, bureaucratic company I have ever encountered. I spend all day seeing my hard earned money spent on their commercials on TV. Note to self, If your plumber has commercials every 5 minutes, maybe they are charging you too much money....

Dennis Morical

2 months ago

The technician showed up on time and was very good at explaining what he was doing. He was knowledgeable and didn’t just want to sell me something.

bryanbennett davenport

6 months ago

Had a leaking second floor shower on an older home in Broadripple. The guys from Hope found an initial leak and fixed that. The shower continued to have a leak. Hope returned, fixed the leak, and there was no charge for the return visit. They were on time, knowledgeable, and even made some suggestions on things I could do to avoid a future leak without having to call a plumber. Great company to deal with. Given them a call you will not be disappointed.

Lisa Munden

2 months ago

No one wants to ever call a plumber.. but if you do call Hope plumbing. The techs were awesome and extremely helpful . Big shout out to Alex P and James & Juan ..

Donnell Smith

a month ago

Alex is an awesome person first of all, and his plumbing knowledge is of the expert level. I will call hope plumbing in the future for my plumbing needs

Bernie Lyon

a month ago

Edward did a terrific job. He was efficient, knowledgeable, and good natured. Excellent service in all respects.

Pam Hopkins

a month ago

Everyone was knowledgeable, helpful and nice. I liked how they explained what was going to be done in a way I could understand. I felt well taken care of.

Sara Baldwin

4 months ago

Tony Oleysyck was punctual, kind, knowledgeable and quick! Great service and I will definitely be working with Hope again - and requesting Tony. :)

Drew Hubbard

a month ago

Edward was extremely helpful and explained everything really well. I would be happy to have him help us out again

Michael McNulty

5 months ago

Great job and very helpful. Had water backing up in the house. Called at 7 am they were here by 8:30 and problem was fixed by 9:30. Thx you!!!!

Andy Minnis

9 months ago

Had a second floor utility sink at the school I work for backed up and not draining. Hope was very responsive and easy to work with. I had to change the date of the service and it was a quick easy phone call.Day of the service Seth, the plumber assigned to the job was on time and very helpful. Not only clearing the drain but also telling me about the type it was and how best to care for it to help prevent further issues. Seth even went so far as to consult an a completely un-related issue in another part of the building.I am very pleased with Hope and truly appreciate everything Seth did for us. I will absolutely be using Hope Plumbing for any of our future needs.

John Davis

2 months ago

Great company, we’ve used them twice and they were fantastic. Technicians were professional and knowledgeable.

Alison Jester

9 months ago

Matt came out the same day we called Hope. He was very knowledgable and friendly. He priced out the leak we called about as well as a number of other services we'll need in the future. His professionalism and knowledge made me feel confident in his work. I am a very satisfied customer. Thank you.

K schmid

2 months ago

Edward was professional and courteous, and worked hard to make sure he did his best to clear my drains.

JILL MAZUREK

4 months ago

I am so impressed with Jarred, and Rodolfo! They both were prompt, courteous, and knowledgeable. They really seem to care about the plumbing situation in my home and offered solutions compatible with my budget. Bravo, Hope Plumbing, for having the insight to hire such kind, capable and genuine people!

Arturo Contreras

4 months ago

Alex P. and his assistant were very efficient and professional. Even have a few DIY pointers to improve my plumbing system. Many thanks!

Veronica Sandoval

8 months ago

I highly recommend Hope Plumbing! Technician Seth Taylor came out to clean my drain and was extremely helpful. He was not only friendly and professional, but went above and beyond offering other useful tips and knowledge. I will definitely use them again for any plumbing needs.

Jack Pearl

5 months ago

Called for nonemergency visit, technician was on site within 18hours. Alex P. was on time, professional, knowledgeable, and went the extra mile to check other items not listed on the service call to ensure everything was working properly.

Kirk Parr

a year ago

The office/scheduling staff were pleasant and efficient. Richard V , the plumber ,arrived within 2 hours of my original call, and it was not urgent. Richard was thoroughly professional- listened carefully to my concerns, provided a very nice collection of possible courses of action with estimates in several price ranges. One we agreed in a course of action , Richard completed the work quickly and efficiently. He was incredibly pleasant and his work was impeccable. I could not have had a better experience!

Sarah Buza

3 months ago

Seth fixed in my sink very patient waiting on my warranty company very professional and polite excellent customer service great personality we need more of you around Seth

Veronica Augustine

3 months ago

Alex P did an amazing job. Very friendly and professional. Would definitely do business again.

Mac C.

a month ago

Brandon R. was thorough in his explanations and worked efficiently to get the job done in a timely manner, and he’s a very friendly guy!

Susan Sullivan

9 months ago

I thought I had a shower floor pan that was leaking from the bottom or worse a leak behind the wall. Ryan showed me where the problem was actually that the caulking had simply worn away around the door. He was very kind, polite, and very knowledgeable. I love Hope Plumbing. They are my new go-to company for my residential plumbing needs! Highly recommend them.

Stephen Ashpaugh

8 months ago

I contacted Hope Plumbing late afternoon regarding the price of installing a tankless heater. To my surprise, their plumber Mr. Anothy Kirby, arrived at my home the next morning. He is a professional who listened to my wants, provided a solution, and answered my questions. He removed my old tank water heater and installed the tankless unit within 4.5 hours. Given the small space in which he worked, I was impressed. He did a great job, and I will recommend him and Hope Plumbing.

Samuel Ellis

a month ago

The service overall was good as I needed to have a water heater installed immediately for an elderly tenant. I was pleased.

Adam Zumbrunnen

4 months ago

Alex P. And his partner arrived right away and we’re very helpful and professional in getting our drain unclogged right away. Highly recommend.

Shawn Black

a week ago

Great customer service and very quick to come out and fix the problem amd explain every step In detail .

Doug Dempler

3 months ago

Very professional. Didn't damage the yard with their equipment. Everyone I spoke with from the office to the field was very nice to deal with.

Kelly Daisley

7 months ago

Seth was prompt, professional, and patiently answered every question I had. He was sent to address a small leak in the basement that was occurring when I ran my dishwasher and walked me through every step of the process. I was very happy with his work!

Katie Bucko

3 months ago

Our technician David was pleasant, thorough, and gave helpful explanations for his work. We appreciated him!

Jason Goldsmith

10 months ago

Our service technician at Hope, Seth Taylor took the time to remedy the backed-up sewer line. He kept at it even when the first one or two attempts didn’t work. I’d hire him again in a minute. Friendly, courteous, professional, cared about getting the job done right, no matter how long it took.Overall, I was really impressed with Hope Plumbing.

Kathy Strain

a month ago

Took old faucet and valves off older jacuzzi tub. Replaced with all new and replaced the cold and hot shut off valves.

Alexander Sanchez-Felix

8 months ago

Matt and Saide were very professional and were able to diagnose the issues quickly and provided us options for a solution. They were respectful of our house and went above and beyond in their service of replacing old plumbing with new PVC.

Jeremy Nichols

8 months ago

Gentleman was both professional and quite knowledgeable. He was able to see an additional issue on top of the original request. He was able to get all the needed tools and replacement parts. Once completed did full testing to make sure everything was working properly. Also made some additional notes on things that need future attention.

Scourged 2000

10 months ago

Hope plumbing has been nothing but the best plumbing service we have ever had. I don’t know what they put in their office coffee but all staff members so far have been extremely helpful, caring, professional, and understanding.We have had a few major projects done on our fixer-upper home and every time they exceed excellence.Our latest fix was done by Quintin B. and were it not for him and his co worker we would’ve had a huge CO problem.Anyway, it’s safe to say we’re always betting on Hope Plumbing

Nomad Vagabond

8 months ago

Hope Plumbing sent Alex who was on time, he was extremely profesional, and very personable. He detected what the problem was right away, he explained what he was going to do to fix it, and quoted a very reasonable price for the service.Alex answered questions about septic tank issues and he went above and beyond my expectations with his professionalism and friendliness.

Cheryl Johnson

3 months ago

Very professional very courteous. Would definitely use him again and the company and tell the veterans about him and my church members.

Jeff Newkirk

3 weeks ago

Alex P came out and was very knowledgeable and got the drain cleared promptly, he is a true asset to your company

Joyce Bowen

10 months ago

Matt arrived on time and immediately went about assessing the situation with my 20 yr old leaking water heater. After determining that a new one was required, he fully explained the options available to me (water heaters and finance plans.) Once settled, he ordered the new water heater and necessary parts. He removed the old water heater and installed the new one. He was meticulous in ensuring the new water heater and connections was as it should be. He worked non stop the entire time. Matt is a very friendly guy and I felt comfortable having him in my home. Second time using Hope Plumbing for my plumbing issues. Thoroughly satisfied with their service.

Frank Seal

a year ago

I had multiple services done by Hope Plumbing over several days. Everyone that came out was awesome. Communication prior to them arriving was also great. They were very thorough in their work and quoting. I will definitely use them again in the future.

Jeanette Moon

8 months ago

Seth did a great job! Arrived when he said, explained our options and didn't leave a mess. We were both very pleased and couldn't beat the price.

Egan Montgomery

a year ago

Hope Plumbing is awesome. My tech was Sam. He was cordial, on time, and knowledgeable. He provided several quotes and was not pushy. I trusted him. The work was done quickly and my new faucet looks great! Highly recommend.

Dave Sue Beebe

7 months ago

Connor Knopp was our service tech who came out and replaced our old water heater that was 17 years old. He replaced the water heater and was very professional in the installation. He cleaned up everything and made sure everything was clean. I would recommend Hope plumbing and Connor to do my plumbing job.

Kasey Epperson

9 months ago

Hope Plumbing came out to identify and remedy the source of the flooding that had recently happened at my home. They were able to confirm no other troubled areas and fixed the issue. I also acquired a leak detection system from them. Altogether price was exceptionally discounted, and couldn’t be happier with their work. Thomas was great and honest to work with.

Michael Fischer

7 months ago

I hired hope to install a new water heater. The installer wanted to put the vent for my heater on our patio, but after some argument and a visit from a manager, another solution requiring more work was magically discovered.At the end of the job the technician asked to inspect my other faucets in the house. This should have been a red flag. He disassembled the kitchen faucet and couldn’t get it functioning properly. A manager was called back who put the faucet back together and said nothing was wrong.Less than a week later the kitchen faucet is leaking. We call hope and they try to sell my wife a $900 faucet installation.The salesman lied to her multiple times and tried to take advantage of her lack of understanding of plumbing. Find a honest company that hires trustworthy salespeople. This is not the place.Note on the reply from the business: They seem to have a common problem of people having bad experiences and try to fix the problem in exchange for removing a bad review. Don't trust this company, look elsewhere if you want any hope of a fair deal and trustworthy communication.

Brett Heintzman

a year ago

I called Hope Plumbing for our failed hot water heater on a Saturday morning. They were responsive and dispatched a repair person within two hours of my call. They were kind, professional, responsive, and did a quality job in great time. I would highly recommend Hope plumbing.

IndyGamer80 -

a month ago

Ed Boyd - Very informational and understanding. Very helpful. Awesome work and great attitude towards everything.

Geoffrey Tomes

8 months ago

I’ve long been a big fan of Hope Plumbing. They’ve always done a good job of explaining potential work needed as well as other alternatives I could explore. They seem very thoughtful and helpful with anything I’ve used them for. Very happy with them.

Allison

4 months ago

Arrived on time, and was pleasant and explained what he was doing. He also let me know what others services I’m eligible for with my membership.

Sophie Simmons

a year ago

Hope has always done a fabulous job. I've had them out for multiple repairs, all of which were completed quickly and well. So well that I became member, in fact. Would recommend them for any of your plumbing needs. And highly recommend if you have an older home like mine.

John Campbell

3 months ago

We've been dealing with our problem for weeks. Was very unhappy with results from another company. Saide from hope was very professional and went above and beyond to help us. Price was less than half of what the other company charged.

Roger Bricker

8 months ago

I was extremely disappointed. The serviceman refused to repair my faucet. He said that the seat was bad and could not be repaired or replaced.I have since found a tool at Lowes that I believe could have been used to satisfactorily re-surface the faucet seat.However, I purchased a 3/8 Allen wrench and used it to remove the seat. I then went to Economy Plumbing and purchased a new seat and other parts needed to rebuild my faucet. It now is as good as new.

Guy Camara

5 months ago

Hope’s Nathan and Alex provided professional maintenance service. They were friendly and didn’t push anything on me. They listened and assessed my problem. I highly recommend them.

Brett Byron

2 months ago

I don’t write reviews often, but I was so impressed with how honest, generous, and kind everyone was. It was a great relief in such a panicked time.

Ryan Mercer

9 months ago

We had a new well drilled recently and the hydrogen sulfide smell from our hot water had considerably increased. I called Hope for a quote on getting our water heater anode changed (our old rod was effectively gone, see photo), they sent someone out same day and he took a look and gave me a satisfactory quote. The next morning he came back and was here maybe 15 minutes, got the old anode swapped out with a new one meant for well water. I've never had such efficient service from any plumbing/electrical/well/hvac company in my life. Why can't every company work like this?

Zach Roth

a year ago

I've used Hope Plumbing a few times and I continue to have good experiences. Our 15 year old water heater gave up the ghost, so I gave Hope a call once again.Richard arrived promptly to diagnose the problem and get a thorough idea of my 100 year old house's... unique plumbing challenges. He was friendly, polite, and knowledgeable. After taking me through the options, I decided to go with a tankless water heater with a water softener.Richard was able to start and finish the install the same day. I was working from home while he did the install, and he gave me plenty of warning when he would need to turn off the water or electric. We even had a hiccup midway through the day which resulted in a part in my toilet tank failing, but he was able to bring a replacement and fix that as well.Overall, I'm very happy with Hope and the caliber of their employees. Fingers crossed I don't need to see them again for a little while though!

Marsha Baker

10 months ago

The overall interaction with Hope plumbing was very positive! Terrance, kept me post on his arrival time. When he arrived he was pleasant and professional.
I will definitely use them again for my plumbing needs.

Dennis Ellis

a month ago

My new bathroom floor was damaged by the drain snake machine and I was told they are not liable for damages to the home. If this policy is true, it's a poor one. Buyers beware!

Zina Taylor

2 months ago

My service guy Ed was very nice and professional he explained everything to me. And worked hard at unclogging my main outside drain.

caleb n (CalebN)

a year ago

Ben was efficient, responsive, knowledgeable and respectful of our home (new floors that were always kept dry). He offered us advice on a couple of other issues we discovered in our new home and was able to immediately provide quotes on those items as well. He explained everything he was doing before doing it and there were no surprises. Absolutely recommend Ben and Hope plumbing!

Nancy Lynch

a year ago

Person answering the phone was pleasant, efficient, solicitous and let me know exactly what their staff would do to get on with our day and our toilet taken care of. Tyler arrived just when he said, gave me options and conversed with me, never anything but trustworthy and helpful. Got everything repaired or replaced and he double and triple checked every joint. He was done quickly and left the site clean. I am over the moon with delight for the service and product we received from Hope Plumbing!

Carleigh Grupe

a year ago

Hope Pumbing came out to our house today to remove a gas line. The technician, Matt Thomas, was very professional and did a great job at explaining what he was doing, pricing, and did the job quickly. All around it was a great experience. I highly recommend Hope Plumbing and technician Matt Thomas.

Katelyn Blum

a year ago

I’ve used Hope Plumbing twice now, and both times they have been professional, kind and expeditious. Within two hours of a call for help, they contact me with an accurate ETA and get the work done fast and right. I appreciate that they give multiple quotes for different levels of service and always apply coupons available without hassle. I would recommend Hope Plumbing to anyone who needs service, especially on an older home such as ours. It is truly a joy to have a locally owned business provide such a great service.

S B

a month ago

Thank you so much Hope plumbing...much appreciated. We are grateful ?Ed stayed until the job was done...thank you Ed.

dawn charbonneau

5 months ago

Excellent and timely service. David was knowledgeable, hard worker, friendly, and honest. Will definitely call Hope Plumbing for future work.

Andrew Worth

8 months ago

Richard P. went above and beyond on a difficult and frustrating job. The level of customer service in this instance was well beyond anything I’ve experienced. The quality of work was excellent. I will be requesting Richard on future service issues. He was thorough, and highly knowledgeable. Great job all around. Thank you, Richard!

Patrick Love

6 months ago

Called them for service at my home. He asked that I send my home address and issue via text and he would be there a couple of days later. I sent the text and he never responded. I called a couple of days later and he doesn’t answer. I call back three times and he finally answers the phone, sounding agitated. I just hung up the phone and called someone else. This guy sounds stressed and is unprofessional. Look elsewhere….

Chad J

11 months ago

I have used Hope plumbing twice now, and both visits have been excellent. Richard fixed our gas line leak to our fireplace back in November, and was friendly and professional. Today, Saide fixed out clogged kitchen sink. Saide went above and beyond to explain the problem, how he was going to fix the issue, and how to maintain our drains it going forward to keep them from clogging. Overall this company has great people that are professional and know what they are doing, and it is completed at a fair price.

Jules Darling

9 months ago

Call Hope Plumber for your older home! When you reach 100 you may leak too! Call Hope Plumbing for professional work and courteous technicians . They were on time, clear as to the problem, clean and knowledgeable! I want to personally thank Ryan, for taking such good care of my old home and her clogged sink! I “Hope” never to need them again but if I do I will certainly call! Thank you so very much!!!

Amanda Askew

4 weeks ago

Alex was super friendly and did a great job getting out main line cleared.

Kaysee Ellrich

10 months ago

Conner from Hope plumbing was amazing to work with. He was very knowledgeable, efficient, and did an excellent job. My husband and I are incredibly pleased with the quality of work and will definitely use HOPE for all future needs.

Thaddeus Brown

2 months ago

The young men were very professional courteous came in and did a wonderful job,I would recommend them to anyone I say thanks again ?

Bree Lynne

a year ago

Hope Plumbing answered the phone right away and the woman who scheduled our visit was very friendly. Our technician, Richard, was able to come two days earlier than expected despite it being a holiday weekend, which was fantastic. He was friendly, diagnosed the problem quickly, gave us several options to choose from, and was able to install our new water heater within a few hours at a good rate. I also appreciated the communication prior to his arrival, in which we received an expected time frame and the name and photo of our technician.

Nicholas Zediker

10 months ago

At first I was impressed with this company and it's professionalism and timely manner.Shortly after I realized they are basically the salesman of plumbing. They will make up problems and charge astronomical prices and still not get anything done.4k later….They wanted to charge me 8k for another fix, dig up my yard, and basically redo the whole sewer system in the yard.Got a second opinion, the whole time it was a 40 dollar pipe malfunctioning. Everything is great now.Insane ripoff artists with customer service reps that can't even help you, oh they flooded my house over fixes that dident need done and refused to fix it without charging me for the work they wanted to do.Edit: The owner did attempt to reach out to me, however they aired out information they should not have in a google review response, as they do for other people on one star reviews.It’s unprofessional and argumentative, own your mistakes. don’t argue and flaunt customers personal information or situations publicly.For clarity: the issue I needed resolved was a leak, this was done and marked clear by an inspector for less then $100.Hope will dig deeper and try to sell you more then your asking for, and charge way above market average to do it.

Cynthia Martin

3 months ago

I would recommend Hope for any and all plumbing needs! The techs and office staff were a pleasure to work with. Could not be happier with the work that was done! Alex P was excellent and was very informative.

Gregory Taylor

a year ago

I called looking for assistance with a leaking faucet today. The initial call into the office was efficient and customer service was refreshing. We were scheduled and David the tech was able to arrive sooner than planned. He’s a class act, very knowledgeable, and a pleasure to interact with. If you need a plumbers assistance, this is where you should start. Thank you for the great service!

Karah Ellis

a year ago

I cannot say enough great things about Hope Plumbing. After a month of seeking solutions for my gas leak from different plumbers in Indianapolis, some told me they wouldn’t even quote the project while others wanted me to convert my whole system to electric. Richard P. from Hope Plumbing was the only one to provide me with multiple solutions that did not require me to convert my system to electric, showing a true ability to problem solve. After being without gas for a month, Richard, Willy, and Sam came on a Saturday and a holiday weekend, just one day after giving us an estimate to replace our gas line. They are clearly dedicated to their customers. They were such a hard working & personable/professional team and their work was meticulous. I wish I would’ve called Hope Plumbing first and I will going forward. Thank you Richard, Willy, and Sam at Hope Plumbing for giving us hot water again!

Cathy Derricote

a month ago

Drain track Alex P was very nice and professional will be giving this place all of my plumbing needs for sure

Brian Matthews

3 weeks ago

Edward with Hope Plumbing came to the house. He was both timely and professional and took the time to tell me how things worked and things to look for in the future.

Kyle Murphy

4 months ago

Alex P. Was knowledgeable and professional. He informed me of everything he was doing and was friendly. He did great work.

Matthew Hamman

a year ago

Definitely impressed! I called Hope Plumbing early this morning and a plumber called me back right way within the hour letting me know he was on his way. I highly recommend Brian White for plumbing. He was very professional and informative. He explained everything thoroughly and also gave me different options. Brian even answered other plumbing questions I had for the bathroom. He had the issue fixed and everything was back and running within an hour. Thanks Brian!

Alexis Shadle

2 months ago

Alex P. was great! We know who to call for all future issues. Thanks Hope Plumbing!

Andy Hounshell

4 months ago

Alex p came out was very attentive and did a great job. I highly recommend him and hope plumbing

Katie Y

11 months ago

Connor Knopp did a great job repairing some sewer issues and some other minor things. Very prompt, professional and all around nice guy. The company itself is very responsive, professional and fair with their prices. I will definitely be contacting them again if need be and would 100% recommend to others.

John Boyle

4 months ago

Alex P is the man! Helpful, polite, and saved the day on a backed up mainline. Hope was easy to schedule with and prompt for response.

Joe Granitto

a year ago

Last night I found a water leak in our main water shut off valve. We are just two days away from leaving for a long trip and I didn't want to leave the house at risk of a major leak. Our house is older and has older piping so I have no inclination to try and fix it myself. I called Hope after 11pm and had a quick answer from their rep. They got my name and information down and said they will do their best to get someone out before we left. The next morning I got a text stating that Jacob was going to be coming. He called ahead of time which allowed me to get the area ready. He was very professional and courteous. He informed me of the various options to fix my current issue but also looking forward what they could do for our older system (complete replacement) Although I wasn't interested in the full replacement option right now he did still give me an invoice of what to expect if I choose to do it later. He fixed the main water shutoff quickly and efficiently. He was responsive to my questions and even added a shutoff valve for our outdoor faucet for we didn't have one. All-in-all it was a last minute expensive fix but their membership program did save us some money on the bottom line. He answered all my questions about the program and it's benefits and I found great value in what they offered for the membership. I feel much more confident in my home being safe now that the leak has been fixed and I know I can call them anytime if I have any issues. Thank you for a great first experience.

Mina Abdelmalek

a month ago

ED from HOPE came out to do some drain cleaning and sewer cleaning. He’s super professional and really nice

Tom Fults

2 months ago

Alex that came out done a very good job he is a very hard worker dedicated to his work.

Tyler Miller

a year ago

We had Hope out to our house to install a basement bathroom. Jeremy was very professional. He answered all our questions and was very easy going. Our house is older and He helped us with all our install and other random plumbing issues without going over our budget. Very appreciated and will work with again.

Jerry Tilley

11 months ago

Called Hope Plumbing on a Wednesday afternoon, and by Thursday afternoon had two water heaters changed out. One was easy access, the second one is located above a drop ceiling. Not so easy, but Matt Thomas took care of us. Nice to find a company that does exactly what they say they'll do!

Patty Jewell

9 months ago

Ryan was east to work with and explained our options to replace a toilet that need to be replaced. We chose to have him install the toilet. They did a great job, quick and everything worked and looked great when they were done.

Abhijoy Saha

a year ago

Freddy did a great job of identifying the issues and walking me through the different options available for repair. He was thorough, competent, and very efficiently took care of the problem. A huge thank you to Acel as well for helping to set up the appointment as soon as possible. Will definitely be reaching out again if needed.

Lorna Mcclurkin

9 months ago

The Hope Plumbing Team has been AMAZING. I have multiple plumbing issues and each rep, Kara, Paul, Alex and Seth have awesome! Thank you for your professionalism, promptness and kindness.

Elisha Drake

a year ago

Ben, is very knowledgeable and patient. I know nothing about plumbing and he explained everything throughly to me. He is an awesome plumber, he did an amazing job. I also like the fact that everyone at Hope is in tune with one another. They all correspondent to make sure the job was done correctly. They are very prompt as well.

Infinite Grace (Infinite Grace)

a year ago

We had Richard Parkison out from Hope Plumbing recently. He came out for multiple trips to take care of plumbing issues we were having. Richard took care of a shower drain that wasn’t on center and he was able to solve the issue for us and get the shower drain installed.He also fixed some water lines that were improperly installed by another plumber, reset a toilet, installed a new water heater and well tank. He was professional and communicated well the entire time.He ensured that I was up to date the entire project and he went above and beyond to ensure that we were well taken care of. If you are in need of a great plumber who also is a great man, ask for Richard Parkison. Thanks again!-Elliott Hughes

Brad Hager

a year ago

Thought I had a drain clog so I had a drain tech come out, Seth. He determined that I wasn’t having a clog issue but sadly that I had a leak instead. Seth turned the water off at the main until a different tech could come and get to the bottom of the situation. Richard arrived cut the hole in the wall and immediately saw that we had black mold growing from a leak. He turned the water back on to find the leak. It is amazing that such a small leak can cause so much damage! Richard got everything repaired/replaced in a timely manner and has passed our info on to the restoration team that they work with.For this being a nightmare, Hope Plumbing is making it as painless as possible!I highly recommend them!

Laura Norman

4 months ago

I called yesterday and they were out first thing this morning. They evaluated the problem, offered several options, and then were able to complete the repairs immediately.

Terri Henderson

7 months ago

Very responsive. I did have to insist that they keep their promise about coming the same day, but eventually they sent someone. Great plumber, very experienced and did a quick thorough job.

Daved Zeyad

2 months ago

I thought that Ed was very polite and handled everything professionally. He is a credit to your business.

Evelyn McLaughlin

2 months ago

Alex P drain tech was knowledgeable, friendly and efficient..I liked working with him.

Dennis Carey

9 months ago

Saide Saba was professional, courteous and did an excellent job. He's a good employee. Don't lose him. I will be inclined. To use this company again if there is a need to. Thanks.
Dennis Carey, client.

sue kadel

a year ago

My call was to remove a Safe Step tub and install an acrylic deep tub and put the shower head back in its old place on the wall. I have ceramic tile that surrounds my tub insert. There was some minor water damage at the faucet area and some of the tile was removed when I had the Safe Step tub put in which i advised i can repair myself. The guys brought a tub and asked me if it would work. It was fiberglass. (1st mistake). I asked the depth they stated 16 so I agreed (2nd mistake).Needless to say after 2 days without main bathroom. I was not happy but it was Friday and i needed a bathroom. I tried to make myself believe it would be okay. But then I noticed the toilet was leaking ( they had to remove it to put in tub). So I sent a message to Hope and advised of the leak. They called Monday morning and said they will have someone out on Tuesday.Richard showed up ( who sold the job to me). I advised I am upset and wanted to cry. I told him i don't know how I can fix what the guys damaged putting in the tub on my own. (Drywall, removal of too much tile and cutting the it short). He inspected it called his Service Manager Brian to get me some assistance. We finally agreed that they would remove the wrong tub and get a deeper one with a surround and install for the cost of materials and $500 in labor. I agreed.Richard came out 2 days later and started the task of removing the wrong tub which was not easy. He finally had to cut it in half as it was wedged in behind the front tiles. He stayed until 9 pm that night. Came back the next day and stayed until 10pm to make it right. He went above and beyond to make me happy. I am 100% happier than the first job!!

Danial Traas

a year ago

Freddy was able to complete the installation of our tankless water heater on time, by himself, and with quality work. We are very pleased with his professionalism, efforts, and follow through. He answered our questions and made us feel at ease while he was in our home. We are beyond satisfied with the completed job, and will continue to turn to Hope Plumbing (and Freddy) for future needs.

Karen Baum (Karen)

a year ago

One of the most professional contractors I have ever dealt with. On time for all three days he was here, and when we hit a couple of snags, handled it professionally. He knew what he was doing and made perfect recommendations. We are very happy with our results.

Manuel Lara

4 months ago

Alex P. provided a great service and was very professional. I would gladly recommend their service to anyone with plumbing problems.

Heather Stevens

2 weeks ago

Seth was on time, incredibly professional and did a wonderful job!

Ivan May

a month ago

Great service! Their membership for owners and investors is top notch and a great value.

Jen Handley

4 months ago

Alex P. was very knowledgeable, explained everything really well and was friendly and got the job done quickly.

g phill

a year ago

Hope was very timely with getting us scheduled, had appointment set within 24 hours of call. Sam was very professional and knowledgeable with diagnosing the issue with the heater. Was able to replace our unit under manufacturer warranty. Will be recommending Hope to others.

Mark Dirlam

11 months ago

Ryan, my technician, was excellent! He had to deal with a 1907-built house with pipes that old and he handled every challenge like a pro. I highly recommend them... and Ryan.Edit... Hope sent out JP who helped me determine that my original pipes needed to be replaced. He went above and beyond over 3 days. I feel like my house can live another 100 years with her new facelift. I highly recommend JP and his expertise.

Kirk Booher

3 years ago

They were fast, friendly and knowledgeable in repairing our outdoor sillcock that wouldn't shut all the way off. Freddy and his apprentice did a fine job. They gave me several options which I appreciate.

Steve Grossi

a year ago

Hope Plumbing isn't the least expensive option, but you get what you pay for. They're professional (including with COVID precautions), on time, pick up when you call, and always make sure the job is done to your satisfaction. Recently, my kitchen sink started leaking from both the drainpipe and supply line. Jarrod came out, diagnosed and explained the issue, and fixed it perfectly. Hope has done shower repair and toilet installation for us as well.

Christina Jackson

a year ago

Tim Taylor came out and was great at helping us fix what was needed. He gave us options which allowed us to chose what was going to be the best fix for our needs. He was very professional and considerate. I would highly recommend Hope Plumbing.

Chris Stensland

4 months ago

Excellent job! Alex and Mike were skilled, experienced, efficient, effective, and polite! Great guys! Great job! Thank you.

Andrea Ratcliff

a year ago

I had Hope Plumbing out to install a new kitchen faucet and garbage disposal (I provided the new fixtures). I was pleased with the technician and the work he did, but I ran into issues with customer service. The invoice provided after I paid was not itemized or broken down in any way - it described the services and listed the fee as one lump sum. When I asked for more details about the breakdown of pricing, I was first told that they don't do itemized invoicing and asked why I wanted to know (um, because I just spent hundreds of dollars and would like to have a better understanding of the pricing). After another exchange, I was told it was flat-rate pricing based on the tasks. There were two tasks, so I theoretically should have been given individual pricing for each of those two items. I already paid the money, and I wasn't looking for a refund. I simply wanted a better understanding of the bill. I don't think it's at all unreasonable for a customer to make this kind of request - invoices are typically itemized. It's suspicious and frustrating that I was not able to get more details from customer service.

Kathy Slonaker

8 months ago

Seth checked the problem with the plumbing under the house and gave me a solution. The repairs will be made tomorrow. I was impressed with how quickly things were taken care of and I don't have to wait a long period of time for the work to be done. Thank you Seth. And Hope plumbing.

Dean Pooley

4 months ago

They were very good. Professional, polite and cleaned everything up afterwards. Good service all around

Michelle Henss

a year ago

I love this company. They are very prompt and super good at keeping you updated on arrival time. This is my second time using Hope Plumbing. The employees are very nice and personable and answer any questions you may have. The price is very reasonable. Plus I am a small business owner and I believe in supporting the small man! Definitely recommend them!

Ryan C Dugan

10 months ago

Saide Saba was awesome. He called with an ETA and arrived when he said he would. He diagnose the problem and give me options of ways to fix it. He was able to answer all of my questions and he gave his recommendation on the best method to unblocked my drain. In no time he had it unblocked and working properly. He left me with some drain care knowledge to help prevent a blockage happening again. If Saide Saba shows up at your door, know you’ll receive excellent work.

Jordan Glasner

a year ago

We had Tom come out for a quote to install a water softener in our new home. His knowledge and professionalism was the best I have received in a long time. I would highly recommend calling hope plumbing for any of your plumbing needs.

Edward Arkin

4 months ago

Alex P was the best. He really helped my rental property out of a jam.

Andy Steffen (GiantAKS)

a year ago

Hope Plumbing was great to work with. From my initial inquiry made online (after hours) I received a quick outreach to learn more about the details of my project. Everyone I spoke with in scheduling and follow up of the initial service call was friendly and professional; very easy to talk to and I sensed they cared and I was more than a sale.The technician that came out, Richard V, strengthened that impression by providing me sound recommendations and options available to me. The quotes (I received 5 or more for each scenario I was considering) and financing details were clearly communicated and delivered in a timely manner as well. If you're looking for quotes strictly on price, you won't get itemized figures which makes price shopping a bit difficult, but Hope over delivers in other areas of the customer experience that justify a premium if I did indeed end up paying a bit more for the job.For example, after the initial service charge, I found out that my tank was still under warranty, so at that point I was only looking to install a new water heater and add a water softener. Hope was more than willing to provide a quote for that, and they worked with me on the logistics of returning the damaged tank as that was a requirement to process the warranty claim. (Note, the retailer did not make this easy or clearly explain the process which added more frustration to the project). Veronica and Richard were both instrumental in eliminating that burden from my responsibility and again justified possibly paying more than I might have with another installer/vendor, but I imagine their rates are comparable.Hope also scored rave reviews in the methods of communication. Emails and texts do most of the heavy lifting and are preferred as they are less intrusive than a phone call, but they also call when they say they will or make it a priority to follow up in a timely manner. Bonus points for the reminder texts and the text providing the name AND picture of the technician scheduled to show up at the home. This wasn't a huge priority to me (a large male working from home with no real reason to feel vulnerable), but I can see where female customers or those with children in the home would feel safer with that kind of disclosure. I have no complaints with Hope Plumbing other than the limited detail of their estimates, and possibly a lack of deals or discounts (Disco Hope doesn't advertise for the Simpsons fans reading this). I would absolutely consider working with them again, and might consider entering into their annual service agreement now that I have experience working with them. That agreement seems very reasonable and eliminates trip charges and introduces more savings to those that opt in.

Kasey Windnagel

8 months ago

Connor from Hope Plumbing was amazing. He solved all of my plumbing issues and stayed late to get the job done for me. I really appreciate the excellent service.

Tyler Checkeye

a year ago

Called for a sump pump repair and they sent out a guy the same day. They waived the appearance fee because I was a first time customer. Brian was super nice and gave me options for replacing my sump pump. He went and got the supplies and returned promptly, then gave me a rundown when he was done. Very happy with their service and especially with Brian.

Paula Hartzer

2 months ago

My rep was extremely trustworthy and I was grateful for his services.

Laura Armbruster

9 months ago

Richard was great! He worked hard, kept the job clean, and ensured everything was working well. More than that, he was friendly and professional; he communicated what was being done and the progress along the way. Well done, Richard! Thanks, Hope!!

Fred Haver

2 months ago

Thomas inspected the recently installed refrigerator water line box, removed the recently replaced metal water pipe, inspected my kitchen faucet, garbage disposal, advised to replace both as well as to add a water softener, and answered my many questions.

cheryl starkey

a year ago

Matt Thomas was very professional and knowledgeable about the situation. He didn't leave until the job was complete. I would highly recommend him to anyone in need of a plumber. Matt will be the one I call when i need plumbing assistance again.

Michelle Ruffino

6 months ago

Very happy with the drain cleaning done by Hope Plumbing! They were able to come out quickly and were helpful and professional.

Patricia McConnell

a year ago

As a retiree I felt a need to get multiple bids on replacing the 2006 hot water tank after it stopped working and emptied its water down the drain. I learned a lot about Indiana water quality and both tank and tankless systems for Indiana in the process.I chose Hope Plumbing for multiple reasons: reasonable price and availability to install on my schedule. But most importantly the amount of time that Jeremy, the technician, spent with me to make sure I understood the options. Hope Plumbing was the only one of the five companiesI consulted that took the time to initiate a callto me two days later to see if I had any further questions. Plus Jeremy did a separate follow up call.The removal of the old tank and the installation of the new tank were carefully and professionally accomplished in a reasonable amount of time.I highly endorse the complete package of service and customer care that I received from Hope Plumbing.Pat McConnell

Dana S

8 months ago

I would have given 5 stars, but I called on a Friday and scheduled someone to come out the following Wednesday when I was working from home, but my situation was low priority that day and got pushed to Thursday, which was a little frustrating because I went 7 days w/o being able to use my kitchen sink (note: they gave me $25 off for making me wait another day)… Everything else was wonderful… Seth was courteous, personable and thorough and answered all my questions… I will use Hope again

Zac Jordan

6 days ago

Ed was great. Informative, helpful and very personable.

Elizabeth Leibowitz

a year ago

Richard was the plumber on call. I cannot thank him enough for helping my family in our time of need. He repaired a pipe the was leaking and worked with us as best as he could. I couldn’t ask for a better company. Please give this employee a raise. This man and this company truly understand kindness that I have never seen before. Thank you so much Richard.

David Haddock

2 months ago

I will use Home plumbing for all my plumbing needs. On time. Best price. Great people.

lanita ivy

a year ago

Jacob did an outstanding job on my repair. It was prompt and on time. He took the time to explain everything to me. I will definitely be using Hope from here on out for my plumbing needs.

Anne Privette

2 months ago

Quick response and everyone from customer service to Ryan the installer were very professional.

Eric Kunar

4 years ago

What a great experience.with Hope Plumbing. The office explained the process and initial trip fee over the phone. I received a text message when Tyler M. was on his way. He listened to what I had to say and with the help of his office devised a plan of action. He presented me 4 potential services solutions. Because he explained what and why he was going to do, it made the decision easy. He worked the plan perfectly. Living 3 hours away, I bought their maintenance plan. You can tell you called a good company when their employees enjoy who they work for. Reasonably priced, great customer service!

Tina Hardrick

a month ago

Ed! Was nice and professional I’ll definitely ask for him in the future! Thanks Hope and Ed!!!

Mary-Ann Craft

a year ago

They were able to come out the same day to help me with my hot water problems. Sam did a great job walking me through the available options and the installation process. It took a couple of hours and I was able to have hot water again. Super thankful!

Sarah Callahan

3 years ago

Hope Plumbing is fast, responsive, and communicates when your plumber is on the way. They are courteous, thorough and honest. I’m grateful that they caught a couple of issues with our systems and took care of them, or for bigger items, fully explained the issues that could arise so we could make informed decisions. Austin took care of our vanity install, faucet replacements and a few other items. I highly recommend them!

Kathleen Davis

6 months ago

Had them check the gas line for our fireplace. Ryan was great, very professional. I made the appointment yesterday and they came today! Thanks Hope!

Jana Collins

a year ago

These guys did a great job!They gave me a free estimate and I received a quick appointment once approved.They were professional, courteous, and the work was top notch.Prices were comparable to other companies, and they came in on budget.I would absolutely recommend their service.

Michelle Gruber

4 months ago

Alex P, Josh and the team did an excellent and thorough job. Highly recommend.

Kevin Weinmann

a month ago

Ed was great. Give him a raise. I’m requesting him next time.

Daniel Higgs

6 months ago

Alex P and Julian were excellent, professional, and, went above and beyond! I will never use another plumbing company.

Steve Goldsberry

5 months ago

Hope plumbing did an excellent job. Very friendly and professional. I will use them again.

James Eckhart

a year ago

I called Hope for a water heater issue and Ryan came out the same day (Friday before Labor Day weekend) and had it up and working in 15 minutes. I also asked him to look at a gas valve for my stove that needed replaced. He gave me a quote on the spot and had that finished in 30 minutes. Excellent customer service, very professional, knowledgeable, and all around superb performance. Would highly recommend to anyone looking for plumbing services, especially with older homes. Thanks!

Andrew Fowler

2 years ago

Tyler came out and gave a quick thorough estimate on everything we wanted done. The job we agreed on having done was then scheduled and executed perfectly! Everything about Hope Plumbing was smooth and done with quality, from their office personnel to their technicians, we couldn't have been more happy with the job! Would 100% use them again for any needs in the future!

Grant B

2 days ago

Richard was great. Helpful and understanding.

Tiny Dancer

a year ago

I've been a Hope customer over a year now.. Hope is very helpful, professional, honest and responsive. I've had a variety of plumbing work done on my home by Hope including clogged drains, rebuilt shower, replaced faucet, a water softener install, and a clogged basement floor drain. I'm finally leaving a well deserved review. I want to leave a special shout-out to Seth who fixed my basement floor drain tonight. He's a good dude and got the job done quickly...and I was kinda stressing about it. I'm grateful.

Joanne Rhodes

a year ago

Matt was awesome. He replaced a water softener and was very thorough in what he was doing. Hope plumbing is very good about communicating who is coming to do the work and when they will be there. I find this very helpful when you have a very busy life and you don’t have time to wait around for someone to show up.

Dawn Gharst

4 months ago

Great! Richard G. was very polite and thorough. I would recommend him and Hope Plumbing.

Ngai Cing

2 years ago

I called for unclog drain and diagnose. The customer service was great. Scheduled for me the next day earliest available. Seth T came on time, very professional and polite. Explained everything well before and after the job done as well. He did an excellent job. I recommend hope for punctuality and quality service.

Meredith Walton

5 months ago

Both the scheduler, Carrie, and technician, Ryan, were kind, professional, and had great communication about my issue.

Leann English

2 years ago

Hope Plumbing is a very progressive Company with great customer service. I was thrilled a HUMAN took my call on a Sunday, Bravo!Their electronic communication is great, and their plumbing techs were so kind and professional. While I experienced a problem that was beyond an immediate service call repair, Hope was responsive to my dis-satisfaction and made good on a compromised resolution. Their Customer service manager handled it very well.I will definitely use them again!

Jeremy Stephens

2 years ago

Our tech, JP, was great. I explained to him what the problem was and he knew exactly what he needed to do. The price was very reasonable. It was actually better and a lot less than I thought. He did such a good job I joined Hope's membership program. It's very reasonable ($8/ month for a year). Living in an older home in Irvington, this membership has actually given me some peace of mind. Ask about it when you contact Hope Plumbing for your plumbing needs. No I am not affiliated with them. Just a great company.

Tim Brogan

7 months ago

I was just having my drain installed talking to my tech Seth Taylor and he asked to see my basement and when I showed him my basement he let me know that I had sewage coming up from my half installed bathroom down there and he capped the drains and set me up with an appointment to clear my sewage pipes because well that’s gross and needed to be fixedHe was very nice to talk to and explained what he was doing every step of the way provided service beyond what he was there for he is great

Christian Moody

a year ago

I've had work done by several plumbers at Hope Plumbing--most recently outside pipe excavation and replacement by Noah and Nick--and they've always done a great job. I've had Hope do major jobs--like replace an old clay tile sewer drain line with a new PVC line--as well as medium jobs like install a battery backup sump pump and small jobs like annual whole-house plumbing inspections and clogged drains. They've always done a great job at a good price. I've had each job quoted by other companies and Hope always came in at a great price with excellent results. The plumbers are always polite and courteously answer the thousands of questions I tend to ask. They really know residential plumbing in Indianapolis inside and out.

Chris D

2 years ago

I had Hope Plumbing out to replace our old kitchen sink and faucet with a brand new set. The installer, Matt, was courteous and explained everything up front so there were no surprises later. Matt did a great job and cleaned up before he left. Very professional! Definitely would use them again in the future.

Judy Donner

a year ago

We had a leak outside at the water meter. It took Citizen Energy 5 hrs to send someone who told us the leak was on our property and they shut off the water. We called Hope at 3:30 pm and they sent a tech who arrived at 4 pm on Friday to fix it. We were so grateful for the quick response and repairs made when it was just 18°. Great service.

Debbie Ervin

a year ago

I am absolutely elated with the service and professionalism of my technician. My home is older and the plumbing was complex. He was able to trace the source of the two leaks and replaced the old galvanized plumbing with updated code-approved lines. He also assured me of the pandemic precautions he would take before entering my home. I will always call snd recommend Hope Plumbing .

Jami Stall

a year ago

I've used Hope Plumbing since the business began, because of their competence, professionalism, respect and empathy for their customers' needs. All of those corporate qualities have remained solid as their company has grown. When you call Hope Plumbing, you can depend on consistently stellar service and courteous customer care -- whether it's from a seasoned technician who has 30 years of experience under their belt, or one in his or her mid-20s, like the technician who just replaced our 40-year-old shower, the valves of which had called it quits. Trayvon was fast, efficient, highly skilled and so respectful of our house and my time. Great communicator as well. Previously in the week, Richard had come out. He, too, was professional, prompt and compassionate about our plumbling problems. I highly recommend Hope Plumbing. A+++

Quinn Hancock

a year ago

Richard was amazing. He installed a water softener at my house. He explained the whole process and was very friendly and professional. I would recommend both Richard and Hope Plumbing to everyone.

Chase Ayres

a year ago

Had them come out to take a look at my hot water heater. The repairman was very knowledgeable and friendly. He said my hot water heater needed replacing which makes sense considering it's age.The reason for the poor review is the price and the sales strategy. They originally quotes me $1,600 and after I said no they immediately took off $300. Why not just give me the honest price to begin with? I shouldn't have to negotiate.

internetquest

a year ago

Matt and the other technicians did a fantastic job of a lot of repairs on our 70 year old house plus a new water softener. I would say it is miraculous the way the existing antique and corrupted plumbing was modernized. The quality of work is 5 Stars.

Tara Hallenbeck

3 months ago

Alex P. Was a huge help! He was very knowledgeable and professional and I would recommend Hope Plumbing and Alex P.

Rebecca Moody

a year ago

I had Hope Plumbing come check my water heater for a possible leak. Ryan discovered it was from a condensation pipe from my air conditioner and he tightened that pipe. They also checked my sump pump. The communication was excellent. I received texts updating me on when they would be able to get to my home. Ryan called when he was on his way as well. Ryan explained things very well and did a very good job of figuring out what my problem was. I will use and recommend Hope Plumbing again. Thank you!

Hoosier Crypto

a year ago

I highly recommend Hope Plumbing. Everyone I worked with was very professional and knowledgeable. Jacob Sheets was the technician that I worked with and he went above and beyond to help install a new water heater. He listened to my questions and concerns and was sure to provide me with multiple options for replacing my broken water heater.

David Farris

2 years ago

My tech, Tyler M., was great. Profession, understood what I needed done and explained the process wells He recognized that I needed the work done quickly to meet a buyer’s inspection request as my home is pending a sale. He was able to do install the new drain lines for my sump pump the same day and did an excellent job.

Aniruddha Banerjee

a year ago

We installed a new toilet (old one had a tank leak); a new water heater and a new water softener. Richard was awesome! Professional, he answered all questions and talked about maintenance. Having a monthly/annual checkup with them is a good idea (I learned the hard way since my earlier attempts led to a more expensive outcome).

Connie Smith

a year ago

Jonathan with HOPE plumbing arrived promptly to install a gas line for a fireplace insert. He assessed the job and provided me with options. He was professional and honest and if you own a house 80+ yrs old you know there are always surprises and usually not easy solutions. I feel confident in the work done and would recommend HOPE.

Nolan Kopplin

a year ago

Got to our house much earlier than expected and was extremely professional and friendly. Listened while I explained the situation and gave specific information as to what he was doing/why. Gave tips for future preventative maintenance. Overall great experience.

Terri Fitzgerald

2 months ago

David was our plummer. A good guy who was very polite.

Rai Peterson

2 years ago

We had a small shower repair done, and the very astute Hope plumber noticed that our pipe was on a recall list. We had to re-plumb our entire house (more than 20 points of interface with running water), and they completed the job in three days, including the last-minute installation of a new water softener.Throughout the long and tedious job, the plumbers were thoughtful, careful, logical, and stayed in good humor. I always felt they were looking out for us and our home. They were hard working and willing to explain everything.Would I like to re-plumb my whole house again? Not on your life. But if I had to, I’d use Hope Plumbing every time.

Elayne Ansara

a year ago

Hope Plumbing was FANTASTIC!!! From the time I scheduled the service to the end of the appointment everyone was so kind and professional! Ryan was very professional and very knowledgeable about the repairs in needed done! 10/10 recommend and we will be using Hope for all our future plumbing needs!

Lotar Walace

3 years ago

Our tech Josh S. was courteous, competent, and personable. He arrived as expected and performed the job quickly and skillfully.Very happy to have Josh as our go to tech, seemed to be a trustworthy guy.There was actually a minor mistake with some of the work that was performed, however, Hope Plumbing did not charge for correcting the issue, and Josh came by and rectified it--no problem.Hope Plumbing is definitely not the cheapest plumbing contracting company.However, they offer sophisticated customer support. They have a call center which tracks the status of each plumber and informs you when the plumber is on their way. An image of the plumber is sent to you so you know exactly who to expect. Their quote and billing process is also quick and painless. The call center also keeps track of who called you and when, so no matter which representative answers the phone they should be able to provide you with more information.You definitely pay a premium for their service. But for the average person who only deals with a plumber periodically, and just wants to have some peace of mind that the job will be done correctly, that the person doing it is trustworthy, and that customer support will be there for them if they need it, then the extra cost is worth it.

Elaine Gilbert

2 years ago

The entire staff I worked with at Hope were very professional and responsive. I was able to set up an appointment quickly for the next day. They let me know when a technician would arrive, and he called when he was 30 minutes away. The staff emailed, txted, and called with any communications. I appreciated their attentiveness and alertness.Once Tyler arrived he explained the worked needed and was happy to provide a quote before starting. He was very friendly and worked quickly. He allowed me to see what was being completed and answered all my questions. I have already recommended Hope to my friends and family.

Mary Hall

a year ago

The installer was at our house an hour after I contacted the company. He was knowledgeable (explaining the differences in cost, efficiency etc.) between a tank & tankless heater. He was straightforward and professional.

Ashley Tanner

a year ago

Seth was awesome. I was having trouble with my water drain outside - it was clogged up and was backing up into the garage, where it would take hours to completely drain. He arrived on time and was very patient as I was explaining the issue and asking questions. He was honest with me in that outdoor drains weren't his specialty, but he would make a phone call to get a second opinion, which he did. While he wasn't able to clear out the clog in the outdoor drain himself, he was able to recommend a local company to help AND provided a DIY option as well. Best of all, at the end he didn't charge me a dime for the consultation, saying he didn't actually do anything. (I disagree, he was a huge help!) Really appreciate the time, information, and dedication to helping me troubleshoot.

Jaymie Jarecki

3 years ago

Richard was my service technician and was professional, knowledgeable and awesome! He got my plumbing issue fixed and did an outstanding job. I talked to Sara from the office and she was so sweet, polite, and helpful. Great experience all around!

Karen Towler

a year ago

Jacob was delightful! Professional, informative, personable, efficient, a real pleasure to work with. This was our first experience with Hope plumbing, but it will not be our last. Many thanks to Jacob for taking the stress out of the day! If I could I would give him a raise I would!

Kyle Thomas

a year ago

Hope is amazing. Called them due to showers backing up and they were out within two days. Their tech was extremely professional and friendly. I needed my septic cleaned, which I completed, but there was still an issue and I called hope and they were back out again the same day. I couldn’t believe it. Highly recommend and will continue to use this great company!!

Suzanne Williams

a year ago

Jared came in today and explained where our issues were coming from and suggested a water softener. He fixed our issues and with the water softener fixed the problem for the future. He got everything done in one day and was very professional and quick. Awesome job!

Lance A

a year ago

Glad to have Hope plumbing take care of us during an unexpected issue. We had a gas leak on some dated and rusty pipes and they got everything updated and fixed up for us. The installer even came in on his day off to help get us up and running before we went out of town. They were clear and communicative about what needed done and were on time for the job. Thanks for the great service!

Valdis Kremers

a year ago

Called to get quote for installing dishwasher apparently they don't do that. Asked what the charge is for installing kitchen faucet, they don't have clue. Only answer gave me there is $99 trip charge to come out and look at the faucet! Really? Another plumbing company that don't know how much would it cost to install kitchen faucet?! Yes there are plenty companies that can give quote upfront and then there are the ones that can't and get one star from me.

Phillip Johnson

2 years ago

I had a really good experience with Hope Plumbing because they were willing to come look at my problem without charging me a $50 service fee. The plumber arrived promptly, inspected the problem and gave me a couple options on how to address the issue. I liked how they got right to the point and were able to do the work same day. I thought the pricing was fair too. I’d use Hope Plumbing again for my future plumbing needs.

JL Mize

a year ago

Our technician, Matt, was prompt, courteous, informative, and professional. He informed us of the cost and what he would be doing. He was even able to make friends with our youngest cat, who is skittish of strangers. Matt was great. I would recommend Hope Plumbing to my family and friends!

Mary Lyman

a year ago

Richard was on time. He checked sump pump and found no problem. He replaced cartridges on bathroom faucet and checked all connections to ensure no leaks. Also replaced very old water intake connections. He showed me what to do to ensure that I would not have problems again.

Lindsay Zimmerman

3 years ago

We had a great experience with Hope Plumbing! Setting up the appointment was easy and they were able to send someone out in less than 24 hours. David (our plumber) was knowledgeable, friendly, and fixed our dripping shower. We will definitely use Hope in the future and will request David again.

Jessica Arviso

a year ago

Seth was informative, professional and one of the greats we’ve had work w us! We have found our plumbing company for life! As first time home owners I feel confident and comfortable with knowing we have such a honest team in our side. I’ll be recommending HOPE PLUMBING to friends and family from here on out:)

jmorrow1689

2 years ago

Adam was fantastic! He did a very thorough inspection of all the plumbing, not just the bathroom pipes, to be sure of what needed to be fixed. He offered several options for the repair. He did a very professional repair and educated us about what he was doing and why. I couldn’t be happier. We’ve used Hope Plumbing for years and will continue to do so. I would recommend them to anyone!

Krysha MacDonald

2 years ago

Hope Plumbing is our absolute go-to for all things plumbing. This old house needs a special kind of love - the kind of love that Hope Plumbing gives freely. I was pumped to be able to entertain Tyler M. (Hope Employee extraordinaire) for the past 2 days while he went above and beyond to address multiple plumbing issues in our home. From my first frantic call to schedule until Tyler walked out the door, communication and professionalism has been a common thread. I always knew what to expect and when - the work was top notch - and the price was fair. We will never hesitate to call on Hope for all future needs.

WonJun Choi

7 months ago

Great service, very professional and friendly! He was knowledgeable and explained what he worked on and also gave us few pointers as well. Highly recommend this place!

Kelley Williams

2 years ago

This is our first experience with Hope Plumbing. Jeremy did a great job installing the toilet and also was helpful in answering some questions I had about our water softener and a sulfur odor we were experiencing. He took more time than the original appointment was scheduled for. We were very pleased.

anita Viehdorfer-Bower

3 months ago

Fabulous to see such professional techs with high integrity and attention to every detail. Totally refreshing as a consumer to have chosen right this time.

Dylan Snell

5 months ago

Seth was the best, very cool dude talked to me about our current options and some things we are going to do down the road, couldn’t recommend this place more. Thanks Seth

S passehl

2 weeks ago

Fast clean super nice... You want these folks to do your plumbing.

Ann Himmelheber

a year ago

Freddy is a true example of professionalism - going above and beyond. The quality of work, the hours put in and the superior communication he gave me on this job- almost unmatchable by any other plumber I’ve worked with before on numerous properties. Highly recommend not only using Hope plumbing- requesting Freddy if he’s available!!

Willliam Larison

2 years ago

I called to get an estimate on replacing our water heater and they were prompt with a return call to schedule an appointment.Ryan was our tech, he came on a Saturday and did our estimate. That was great, we didn't have to miss any work for a 30 minute appointment.Ryan came back today and did the installation, again a Saturday. He was here maybe 3 hours. He was very friendly we chatted for a few after he was done, nice dude!I would recommend Hope and Ryan to anyone.

Matt Trefethen

6 days ago

Hope continues to offer excellent service and exceptional personnel.

nancy smith

2 years ago

I received same day service for my plumbing problem. Ryan was excellent in diagnosing the problem, explaining how it could be fixed giving me an estimate for fixing it and then fixing it. He also recommended a company to help with relearn up of the water. I was very pleased with his work and overall professionalism. I think the price was reasonable. I would gladly recommend Ryan and the company to anyone looking for plumbing services.

Stephanie Butler

2 months ago

Alex and Ed did a great job at clearing our main sewer line.

Megan Champion

a year ago

Richard responded quickly to my call when my outdoor faucet wouldn’t turn off. He explained the issue and offered two options for fixing it. He was quick, courteous, and professional. I will definitely recommend Hope Plumbing and be sure to call them if I have any future needs.

Tatiana Bogle

a month ago

Mainline was backed up. Alex P. Came out and was able to get it open for me!

Valerie McCray

a year ago

My person was Seth. He was very personable and determined to find the source of the clog. My amateur attempts to unclog the drain and locate the source were just -well amateur! He was patient and worked it out. Any company I guess, can clear a drain with enough tries and the right equipment, but Seth was so friendly and professional that the least I can do is rate him as excellent and say Thank You Seth and Hope Plumbing! FYI he also left my nasty sink, clean and ready to use!

Jennifer S

a year ago

Our first experience was great. This week, however, has been nothing short of a nightmare. All I needed was a drain clean out. Three days of waiting three different guys telling me it was my main street line, or perhaps we need to chop up your bathroom, to I'm not the guy (3 times) they finally poured some stuff down and plunged (5 min) they got it working. Never will they step foot in my home again. It also cost me more because they sent someone out who was not the service tech. Reporting to BBB

Erin Caskey

2 years ago

The service was swift, professional, affordable! I have used Hope Plumbing for perhaps 3-4 jobs now, and would highly recommend. Their customer service folk are great, as are their plumbers. You can probably find a slightly lower rate, but I have found that they have such great customer service, across the board great technicians, and really do high quality work that they stand behind— All of that makes it well worth it.

J Fekete

2 years ago

Hope was great to work with. We had a water heater go out and by 8:15am we were on the schedule and by 10am Tyler was on his way. Tyler was knowledgeable and walked us through our options. We discovered that our old heater was still under warranty and Tyler/Hope worked quickly to redo our plan. Tyler was super flexible and accommodating and we have a brand new water heater installed better than the builder. I would definitely recommend Hope Plumbing...if your on the north side ask for Tyler.

V H

3 years ago

We purchased a water treatment system and needed it to be installed and I thought that I could do it myself, but upon reviewing my past performances I realized a professional is best. What we received from Hope Plumbing was just that and more. From start to finish this company has invested into its staff and installers hope for their clients.Wonderful job! Let's do it again in the near future.

Spenser Hanson

a year ago

Our improperly installed tub broke on a Monday morning. By Thursday, Hope had it repaired (correctly) and ready to use. They were upfront and honest about the work they would and wouldn’t do, and even helped me find a contractor to repair the tile that was damaged during the replacement (an uneasy task these days!). Because of Hope, we had a working tub and shower good as new in a flash. I will be using them again.

Jojo S

2 years ago

This is my second time using Hope Plumbing. Both my experiences have been outstanding!!! I contacted Hope at approximately 4:45pm the evening before to request services. I received an electronic notification at 7:03am the next morning stating my tech was on his way to begin my projects. Thank you Freddy Luna for the awesome job replacing my shower ? fixtures... I had the best spa shower this evening ????

Brendon McAvoy

a year ago

Jacob has awesome! Very prompt, professional, and friendly. He thoroughly explained what was happening and what needed accomplished. Attempted to save us money at every corner. Not that I want plumbing issues, but I know I’ll be in good hands when I do.

Melodie Murphy

3 years ago

I have high praise for Hope Plumbing and the service I was given by John today. He arrived at my house promptly (after calling to let me know he was on his way), and completed the work of replacing my kitchen faucet and sink in a very professional and timely way. Even though I have an old house, that was built in the 50’s, he worked with it, & did a great job! Five stars! (Wish it could be 10!) I highly recommend this company.

Robb Wilson

2 years ago

I am truly impressed with the customer service and quality of service I was given. Seth and Terrance did an amazing job. They were very knowledgeable and explained everything they were doing. I called and they were able to get us in the same day. I am thankful I called them for our sewer issue. They have a lifetime customer!

Brenda Bowling-Morrow

a year ago

Thomas with Hope Plumbing was awsome! We are very happy with these services!. He was prompt, very knowledgeable, professional. We will Definately use him again!!

Nicole O'Neal

a year ago

I was out walking my dog today and noticed my phone was missing when I got home. Checked my computer and located it near Hope Plumbing where I'd been walking. As I quickly drove over to search the street, I saw a Hope Plumbing van parked on the street, and just in front of it was my phone. As I approached to get it, the driver let me know that he had seen it and checked to make sure he didn't drop it. Realizing it was someone else's he stayed parked there to wait for a bit in case someone came to claim it. I was so relieved.I've already used Hope Plumbing services in my home in the past, but this really added to how I feel about the company. It's great to have a useful business in the neighborhood, but even more satisfying to see its employees act like good neighbors whether on or off the clock.

Erika Earl

4 years ago

Great experience with Hope Plumbing. I received some sad news that my 9 year old water heater needed to go, but Austin Walker took care of the issue quickly, professionally and with expert knowledge. He went through the pricing with me in detail, explained service and warranty... and overall I feel very comfortable with my investment. Highly recommend him specifically.

P Ward

3 years ago

We had a great experience with Austin. We had a number of plumbing issues we needed checked out and he was thorough in evaluating our concerns. After presenting a range of services and quotes, he helped us prioritize our needs even when we weren't able to do a full range of services. He was able to complete our requested service needs the next day, and was prompt and professional. He and Cody wore shoe covers in the house, and the work area was clean and tidy after the job was done. The team was polite and worked efficiently. Austin even noticed a leaky upstairs faucet and tightened and sealed it at no charge. We were very satisfied and would use their services again.

Tracy Allen

3 years ago

We unexpectedly had to replace our water heater. These folks showed up right away, quickly diagnosed the problem, provided options for replacement and was able to install the following day. They were very knowledgeable, helpful and polite. We’ve used Hope Plumbing multiple times now and have not been disappointed. We also like that they know older homes really well, given our home is 40+ years old. Great company and great service.

Brenda Leveque

a year ago

The kitchen sink backing up as well as leaking. Technician inspected and found the garbage disposal as well as the pipes were installed backwards. The bathroom sink has a slow leak which he fixed temporally. The house needs all new pipes, drains, toilet and water softner to prevent damage to plumbing in the future. Technician was very professional as well as knowledgeable. Very pleasant to work with

Ryan Stoner

3 years ago

I had a great experience with Hope Plumbing. I had an issue with the Sump in my basement. They were able to get me on the schedule same day! Casey was my plumber and he had all of my issues fixed in the matter of a few hours. I really appreciated that he walked me through what the multiple solutions would look and did immediately not try to sell us on the most expensive option. I cannot speak high enough of the quality work Casey did in our home. Highly recommend this business. Thank you hope plumbing!

John F

2 years ago

Tyler worked hard nonstop to find and repair gas leaks. He was very courteous and professional. Plumbing services are considered expensive but he went above and beyond. I called late in Thursday he was here Friday morning. Be said if any issues just call back. Great experience.

Heidi Burgett

11 months ago

We are very impressed with their service. Hot water tank died & they were able yo remove & replace in one day. They were very professional. Also loved that were neat as they wore covers on their shoes

craig stoeppelwerth

2 weeks ago

Freindly, honest, and experienced technicians. Fixed two leaky toilets.

Jason Fricke

2 years ago

While I never really enjoy giving Hope a call given the fact something bad (often catastrophic) is happening, they make the experience much more palatable. They stand head-and-shoulders above others we have used when it comes to customer service. We even joined the subscription service ($8 / month) and it has more than paid for itself with discounted after-hours visits and maintenance.Staff has always been courteous and professional, which is increasingly rare in similar industries (at least in my recent experience). I have even left the house briefly while a Hope employee fixed a recent issue, that's the trust I have in this organization and its people.Not always the cheapest option, but if you want it done right, you can take their work to the bank as they guarantee it.

Jaybee Brown

2 years ago

Though my experience with Hope Plumbing was not great due to poor communication on my scheduled job, I am 100% satisfied with the technician Carlos Hernandez. He was professional, knowledgeable, friendly, and did quality work! I would use Hope Plumbing and definitely request Carlos for my next job!

Martha Ortega

11 months ago

Great experience with hope and our technician Richard. They explained everything and helped me make an informed decision. It was such a hot day and they got the work done. Really appreciate it!

Anastasia Kaup

3 years ago

Hope Plumbing is awesome! They’ve done excellent work on our house multiple times for different projects (water heater maintenance, fixing our toilet, and installing a water filtration system), and are always prompt, communicate well with updates on ETA, give up-front quotes with multiple options at different price points and no sales pressure, and the staff in the office as well as the technicians are super friendly and professional. Everyone we’ve worked with has been great, particularly Jonathan. Very happy customers that will call every time we need help with anything water-related!

Anna Flaming

10 months ago

Jarrod was great! He’s very knowledgeable took the time to explain things to me about the sump pump and the issues it was having. I’ll sleep so much better knowing it’s repaired.

Rex Morrow

2 years ago

Hope Plumbing hires right people. Both times I had them at to my house as a great experience. The each guy seemed kind, professional, and very knowledge at what they do. After they were done assessing the problem and how they explained the problem to me I felt very comfortable with whatever they needed to do to fix the problem. Not sure if they are priced low medium or high. I just know the job was going to get done right. That is a peace of mind that was worth their price. You will not go wrong having them taking care of your home.I don’t know if they are fair price or not. I have only used them and will only use them in the future. So, I hope they are fair.Be flexible. I was only able to set the day for their repair person to come not the time.

Alan Ladd

a year ago

Very professional, and the work they did was top notch. best prices around. I Highly recommend them for any plumbing work you need. and we had many estimates. their competitors are way over priced. once again, I highly recommend Hope plumbing.

Kent Lebherz

11 months ago

Once again, excellent service from Richard at Hope Plumbing! He is extremely knowledgeable and great to work with. I recommend Richard and Hope without hesitation.

Steven Messina-Graham

7 months ago

Alex was very professional and very knowledgeable. He did a great job and I highly recommend him as a drain tech!

Maisie Cochran

3 years ago

Very quick response. I think it took Hope plumbing less than an hour to get to my house. Also, the man on the phone was very knowledgeable and nice.Richard V. was dispatched to our house. He was very professional and great at explaining everything. I don’t know much about gas leaks so I was extremely thankful that he helped me communicate with citizens.I would definitely work with Hope Plumbing again. They made a stressful situation not so stressful. Thank you!

jan lawson

a month ago

Alex quickly unclogged our toilet & took care of several related issues

Leslie Dolin

5 years ago

I called Hope Plumbing on a Saturday morning to fix a water leak at my business. I was expecting to pay emergency/ weekend rates but was assured that would not be the case. Within a few hours the leak was fixed and my business was back up and running. I was really impressed with Caleb Gluff ,the plumber on duty for the day. He was courteous and professional. He understood the urgency of the situation and promised that my coffee shop doors would be open by 2:00 and he delivered on his promise.

Michael Durham

4 months ago

I know everything is expensive nowadays, but $500.00 for replacing an outdoor Fawcet seems high for about an hours work.

Kristin C

2 years ago

So happy with our recent experience with Hope Plumbing. Ryan McCormack provided us with all star treatment. Everything was thoroughly explained and he gave us helpful pointers on how to better maintain our plumbing ourselves. He was incredibly kind and thorough and even answered some of my questions by texting me back after hours. Bonus points for learning the names of our three cats. We will definitely request Ryan in the future. I also appreciate how easily accessible the home office is - my phone calls are always promptly answered and if I leave a voicemail after hours, I am always called back the next day.

Brian Wyrick

4 months ago

Great experience as always. Alex was super helpful and took care of us!

Anthony Scoppettuolo

2 years ago

Though they had to reschedule first appointment, they were always in great communication. We rescheduled for the following day to look at an outside sewage leak we had. Communication stayed amazing throughout Whole Process with John. He called for backup with a colleague named Shawn who had tool needed. He was just as professional and was there within 30 min. You can't beat the quality and value you get with Hope. They will be my first choice with all my properties. Thanks again Hope for making this an easy process!

Denette Miller

a year ago

Thomas and all technicians that have provided services through Hope Plumbing have been professional, efficient, and thorough with their work. Recommend their services to friends and family …. The highest compliment. Thank you!

laurie wasser

2 years ago

Evan was trustworthy, down to earth, reliable, and clean! He used gloves to remove old toilet and disposed of them before touching anything else. Left my my place as clean as it was when he got there. Worked late just to work with my schedule since he didn’t have the toilet in stock when he came out on the Saturday before. Everyone at the entire company that I came in contact with was professional and reliable. Thank you hope plumbing!

Dede

a year ago

Love working with Hope, they genuinely care about their customers and take the time to thoroughly explain the issue and job at hand. Definitely recommend Hope Plumbing? ?I appreciate Saide, his professional manner and for coming out to resolve the issue for me... Thank You!! ?

Wesley Porter

4 years ago

My families water heater failed in the most spectacular way, and to top it off this was only 4 days after the birth of my son. We were recommended Hope Plumbing, and to say the least, I could not be happier with the services we received. Kurt was the technician that was working with us, and he was genuinely helpful and supportive during the whole time. I really can’t say enough how much we appreciate Kurt. I will be highly recommending this group to anybody who needs plumbing services!

Milly Rhyne

2 years ago

We have a yearly service plan with Hope Plumbing. Once a year they are able to come out and inspect, check on, and do any repairs. We had no issues and decided to have our water heater flushed. Our service tech was professional, tidy & we are happy with this appointment.

Andrew Richter

2 years ago

Was out and repaired in less than 24 hours of initial call. Needed a time later in the day due to work and they accommodated the request. The tech showed up just after I got home. Quickly diagnosed the problem and located a part. Another team member was able to pick up the part and drop it off on their way home allowing the tech at my house to get started draining and disassembling the water heater before the replacement part arrived. Great teamwork! I would not hesitate to call again for plumbing service. Thanks Matt!

Pete Yeadon

2 years ago

I’ve used Hope several times. They never disappoint. They are very honest and do a quality job. Jeremy did a great job installing my Water Softener. Highly recommended.

Shirley Dennis

3 years ago

The technician was friendly and polite. He explained what the options they offered in installing my water line. He showed me what he was going to do. After he completed his work he asked if I had any questions. In addition, he cleaned up thoroughly before he left. In all, I had a very good experience with Hope Plumbing and would highly recommend them.

Zachary Burton

2 years ago

My home was built in 1927 and badly needed some plumbing updates/repairs. Carlos from Hope Plumbing did a great job installing a brand new whole-house shutoff valve, repairing a leaky pipe, and flushing my water heater to keep it running in tip-top shape. He was professional, walked me through some different options and what the process would entail, and took care in his work to get it done right. I will definitely keep Hope in mind for any future needs!

Mike Anderson

6 years ago

I was very impressed with all aspects of Hope Plumbing. Service, pricing, follow up and ease of doing business were all excellent. Jim came to my home and provided a thorough explanation of the work needed and why it was necessary. He was courteous, knowledgeable, polite and extremely professional. I am extremely pleased with the quality of the repairs and would recommend Hope, and Jim, to family and friends.

John C. Yoder

5 years ago

This is my first time using Hope Plumbing, and they were very good to work with. They stayed in touch with me during the day so I knew exactly when they were coming. Jeremy did a good job of solving and fixing my floor drain problem, and was professional and efficient. It was a fair price, also. I am very pleased with my experience. I'll definitely use them again in the future if I have any other needs.

Karen Rutledge

2 years ago

Carlos was amazing. My dogs loved him and so he saved me money on doggie daycare for the days he was here. Also he was friendly, clean, and knowledgeable about his craft. He prepared several options and scenarios to help me stay within my budget. I highly recommend Hope Plumbing and will request Carlos in the future.

L S.C.

2 years ago

Chase came out to inspect a drain that I thought was clogged. Luckily there was not a severe blockage and he was able to resolve the issue. I appreciate his professionalism and explaining everything to me. He explained all options I had available for clearing home drains, and I did not feel like services were being pushed on me. I will use them again and greatly recommend them!

Sherry Gray

a month ago

Edward did an amazing job and was very professional!

Karin

3 years ago

Richard did a great job. He arrived when expected, was thorough in his inspection and laid out all my options and pricing in an easy to understand manner. All work was completed quickly and looked great. Will use and recommend Hope Plumbing in the future.

Erin Bain

4 years ago

I had a minor emergency situation come up late yesterday afternoon and everyone at Hope Plumbing made the whole experience WAY more pleasant than I had any expectation that it could be. Their communication was absolutely top notch. Kurt was extremely polite and patient explaining everything he was doing and offering advice. I will definitely not hesitate to call on him again if (when!) I need more work done.

Stephen Tharp

3 years ago

Service was exceptional. The first contact occurred within an hour of my call. Extra parts were needed and the installation was done early the next day. Ricky Crawley was knowledgeable, courteous and friendly. He cleaned up completely and checked for leaks. This and previous encounters with Hope Plumbing have been quite satisfying.

Cynthia Floyd

2 years ago

Had to diagnose a difficult leak and find and repair. All done in one evening and they worked late, went to the store and came back with the part, installed, and cleaned up well. Very personable and friendly, communicated situation well at each step. Even interacted with the family dog. Thank you Richard and Jeremy - you were both a great team and I appreciated your work!

Kim Williams

3 years ago

This was my first time calling Hope Plumbing, to get a estimate of my plumbing issue. My experience was a 100 percent positive one. The representative that first took my call was very nice and professional. The technician that was dispatched to my home, called me and arrived during the time that was given to me. My technician, Ricky Crawley, was so nice and absolutely professional and helpful in every way. I was given the information and pricing I needed, along with multiple options. I would definitely use Hope Plumbing again, for all future plumbing needs. Will definitely recommend them to my family and friends.

K Rice

2 months ago

Wonderful service, reasonably priced and professional! Will be using Hope Plumbing again!!!!!

Ellen Rowe

a year ago

I highly recommend Hope Plumbing, especially Tony. He was kind and took the time to talk us through the issues. We had construction in our neighborhood that pushed back our repair but the staff was patience and understanding, they completed the repair ASAP once the construction ended. Thank you guys!

Jacob Barker

a year ago

We use Hope for all of our home plumbing needs. Working with Tony on our recent bathroom remodel couldn’t have gone any better than it did. Maintain this level of service and we’ll be customers for life.

Alex Pham

3 years ago

I reached out to Hope Plumbing in the morning and they were over and fixed the issue by the afternoon. Our technician Matt was great and fixed the problem quickly. Overall, Hope was very fast to respond and provided good results! This is my second time having them perform work and it’s been a good experience both times.

Charles Bobo

2 years ago

I had the opportunity to have JP O Grady and Ryan McCormack assist me with my plumbing issues and i must say they both were outstanding with the service level i was provided. Not only were they both patient and understanding they but provided me with extra insight on things i can do to maintain in the future. Ryan really went all out when noticing i had another issue and sprung into action leaving me feeling hopeful. I honestly will never recommend another plumbing service but Hope plumbing. thanks guys

Beverly Lewis

3 years ago

In 2017 my basement drain started backing up so I called Hope Plumbing they sent someone right out to snake the main drain and cleared it in a matter of minutes!Well last Friday I had the same problem again I called another company but they couldn't fix the problem, so my son suggested I call Hope Plumbing again.The guy tried snaking the drain again but said something was blocking it and that he'd get another technician to come out and run a camera through the drain. When John arrived he tried to run the camera but said he really couldn't see because there was water in the drain not only that there is a new home that was just built next door to mine and he walked over asked the guys working if he could run the camera down the main drain on the outside of that house. Once he did that he saw that there was also four feet of water in their drain and thought maybe we were sharing the same sewer drain! He took pictures of both drains sent a letter to the gas/water company along with the footage and a phone call!Well turns out John was right! The next day they came out, dug up the yard next door and replaced the pipes, my drain cleared immediately!I really appreciate John going above and beyond to assist me with the problem as I had already called the gas/water company to check the outside pipes and they told me that it was the homeowner's responsibility and they were not liable for the issue!I would just like to thank John so very much as he showed the initiative to stick with me until the issue was taken care of!My son and I even offered to give him an appreciation gift card for his services, but he said he never accepts tips and he's just doing his job!This young man was an angel, very polite, personable, confident, sensitive to the needs of my older home and made me feel more than comfortable!Thanks again John stay safe!

Pamela Tucker

4 years ago

Hope Plumbing has been wonderful to work with. Their customer service is impeccable. They scheduled work for my rental property within a day and they notified me throughout the day of their arrival timing. The work was a reasonable cost, and I love their membership plan. With an older home in Broad Ripple, there are sure to be other issues. Plus the plan carries with me, so I can use it in my own home too. I would highly recommend!

Dona East

2 years ago

Absolute best plumbing company I've ever used. I am proud to highly recommend Hope Plumbing. Ryan was the plumber that came to my home. He is very smart, courteous, professional and super tidy.

Stacy M

2 weeks ago

Just want to say that I love your billboard at 96th and Masters road!

Aaron Cole

2 years ago

Ryan initially came to my house to install an air gap pipe on our water softener. After realizing that our softener was not installed properly and was tainted by sewage, Ryan and Hope installed a brand new system the same day. Hope was responsive and extremely easy to work with! I highly recommend and will use again for future plumbing needs.

Joshua Smith

3 years ago

This is my first experience as a homeowner with any sort of plumbing issue. And like most plumbing issues, it came unexpectedly. I was extremely impressed with Hope plumbing and our technician Brian. He was very helpful and made sure to explain my options to me. The project had a few unexpected issues which ultimately meant that we had to spend more money, however they did everything they could to help us out and explained what would need to be done. I felt extremely comfortable with them and the customer service they provided. Too often you hear stories of being taken advantage of or being upcharged for unnecessary things. This was definitely not the case with Hope. I went into this with apprehension and on the “defense” to save money and not get swindled and I was met with an extremely helpful and punctual staff who truly cared about giving us the best solution to our issues. I highly recommend them!

Grace Bush

3 years ago

We've done two services with Hope as first-time homeowners so far. Their techs have been incredibly friendly, very professional, and answered all my (sometimes dumb) questions. Ryan replaced 3 new shutoff valves for us, he and his partner did a great job. They have very fair pricing, especially for the high quality of service they have provided.

Rachael Derrick

4 years ago

We’ve used Hope Plumbing at two homes now and have always been impressed with their service. Today Jon Bidart came to diagnose a drip and gave us several options for fixing a leaky toilet. He worked quickly, was kind to my 4yo kid who followed him around, and did an excellent job. I appreciate his flexibility, attitude, and overall approach to the work. I also liked getting a text with his name and photo about an hour before he arrived - it was nice to know who to expect! Thank you Jon and Hope Plumbing!

Robert Hartley

4 years ago

We have had great service fro, Hope. Leon did a great repair on the connection between the water softener discharge line and the drain line that a previous plumber had botched. Robert installed a new sanitary sewer line when the old one collapsed and caused a backup in he house. And, Jim, who came to check a water stain on a ceiling, found and fixed a leak behind a wall that a we did not even know we had. Thanks to all the great employees at Hope. They are knowledgeable, good, plumbers working for a fair and honest company.

John Derrick

2 years ago

Hope Plumbing kept me posted throughout the day about when I could expect their plumber to arrive, and when he was on his way they sent a photo and bio so I'd know who to expect at my door. Much appreciated. The last time they came out, Leon Hiepner and his colleague were friendly, quick, and did a great job. Today, Joshua Armstrong was just as friendly, and did a great job explaining my options and then taking care of the work.

Terri Joseph Garrity

3 years ago

My first experience with Hope Plumbing and it was great. Called on a Tuesday and my appointment was first thing Wednesday morning. Austin was friendly, knowledgeable and proceeded to fix my plumbing issue quickly. I will most certainly be using them in the future and highly recommend them!

divya c

a year ago

Edit: Customer service was very friendly and resolved the issue in a quick call and provided a full refund. Appreciate their effort to take care of the issue promptly.Hope plumbing fixed a water leak issue we had a year and a half back. The new pipes they installed started leaking recently and so we called for them to check it out. The guy came and did sales talk about their water heating system and checked drains that were working fine for about an hour. The leak was because a good quality band was not placed initially. So he changed the band within couple minutes and charged us $140 and said if the same issue happens a little after a year (when warranty expires) we will pay a similar cost for the repair. I will never call them again due to the unethical practice and the way they made money off of us.

Matt Paradise

2 years ago

John was excellent and knowledgeable. Unlike our previous company he gave us a workaround instead of hard selling a huge fix. He said ultimately we would need to do the big fix but if we didn't want to spend the money now then here are our options. Will definitely use them in the future for the big fix down the road.

John Karamanski

2 years ago

The Hope Plumbing Service Tech (His name is Chase) represented your companies best assets, your service people. This young man was courteous from the start. He listened, really listened to my wife’s observations and concerns about the issues that were affecting our home. He identified, explained and corrected the areas we needed addressed. In doing so, his behavior gave us the trust and confidence we will continue to place in Hope Plumbing for any issue in our home.

Kathleen W

3 years ago

Jonathan was given the wrong information about what service I was actually expecting and he had to adjust accordingly. He was extremely helpful and did the best he could to get the job done in order for me to meet other obligations. Everyone at Hope has been extremely pleasant and easy to work with.I hadn’t planned on buying a water softener (and never really wanted one) so we shall see if I am happy with it.

Scott Taylor

2 years ago

Was a pleasure to get to work with Hope Plumbing. Anytime you have to make a large investment in your home...you are worried about getting the proper returns on that investment.From the initial visit and getting over the sticker shock...to the actual work this experience was top notch.They said the work was going to be done over two days. It was done in one day.They said they would be able to schedule us and it would take them a week for them to work it in the schedule. It took 4 days.Hope exceeded every expectation we could have hoped for.Would DEFINITELY recommend them for any work to all my friends.

Chelsea Hollerud

a year ago

Hope Plumbing is always responsive and quick to help us solve problems in our 79 year old house. Their technicians are abundantly kind and respectful of our COVID mask-wearing preference, and get the work done in a timely manner. Would recommend.

Kelly Goempel

6 years ago

Had a very nice experience with Hope Plumbing. We had our sewer pipe burst. Jim came out and explained to me the problem and helped me with what needs to be done to clean up the crawl space. He gave me repair options. The next day, after the clean up, he and Dana came out and had to replace all our pipes under our 72 year old house since they were no longer up to code. They kept me updated, as they worked all day. I am very happy with the workmanship and their customer service. Also want to thank the office staff that I dealt with, Kate and DJ. They were wonderful. I will use Hope Plumbing for all my plumbing needs.

Rachael Collman

3 years ago

We had such a great experience with Hope plumbing and Richard! The communication regarding our service appointment was fantastic and the scheduler was very friendly and helpful. Richard, the plumber who came out to help us with our plumbing issues, was extremely friendly, super knowledgeable, and willing to walk us through the fixes needed. I am very happy with the service we received!

Carmela Thomas

a year ago

Updated 2/23/22- Seamless installation! Tyler Matsuzaka gave me so much information about my plumbing projects as well as the current issue. Although my task was simple, I have an old house which could have ran into more problems. Tyler installed my Faucet with no issues! One again, excellent service! I will continue to use Hope plumbing for all my plumbing projects! Thanks!Excellent Service! Thank you Dennis for being so courteous and professional ! Dennis went above and beyond to provide professional service, and to make sure I was satisfied! Thank you

Jenna Sharp

a year ago

Seth was very nice and checked all of our pipes, along with the toilet. He explained the services that are included in my membership and set up our next appointment before he left. Great company with super nice staff! :)

Robert Frye

2 years ago

Austin was our tech.We are a small, new food business and needed a gas line ran along with some other random plumbing needs. I contacted another company for a quote. The tech came, said he needed to get a quote together. I then contacted Hope. Austin was out that day and got started. He was professional and personable. He finished that job and another 48 hours later, just in time for our final inspection. This week, we start production. That would not be possible if not for Austin. He is now truly a member of our team. Today (11/4) the tech from the other company called me with a quote. 6 days after Austin finished the job. It was less. But the best ability is availability. Austin is a credit to your company.Thank you,Robert FryeBond House Consultants, CEO

Wade Creative

2 years ago

Had a great experience with Hope Plumbing. Thanks especially to James Walker. This guy was super helpful and knowledgable, and got the job done quickly. We will definitely use these guys in the future and highly recommend!

Brad Bates

a year ago

The guys that came out (Carlos and one other) did an amazing job. Removed all galvanized original plumbing from a 1930s home and replaced with PEX tubing. Completed the job in a timely manner and removed all old pipes fantastically. Couldn’t ask for a better job done. After finished he walked me through the work and where shut offs are located. Very happy with the work!

Karen Ciambrone

6 years ago

As always, Hope Plumbing (in particular Jon Bioart and his assistant) provided excellent service when fixing an issue with new washer hookup. They were friendly, knowledgeable, and tidy! I rely on Hope Plumbing to be the best and I'm never disappointed.

A Stoltz

3 years ago

Hope Plumbing has helped me figure out a complex issue with determination and kindness. What a great combination. David had been so helpful and I have enjoyed having him work on our plumbing. He's very personable and thoughtful and worked hard to get the job done. I reccomend asking for him personally.

Penny Bodenhamer

4 years ago

There are plumbers who run specials...a generic fix. And then you find a plumber professional who is experienced, knowledgeable, and committed to making certain the job is done right. Plus, they offer fast service, communicate clearly, and show up on time. PLUS, they offer specials and competitive pricing. Hope Plumbing has it all. A special thanks to Daniel, who answered all my questions and provided me with the best service I've ever had with a plumber.

Michele L

2 years ago

Brian White came to our home quickly and was extremely professional and polite. I was dreading having our water heater replaced, but he did the job well and left our home spotless! My best experience with a plumber ever.

Princess Emma

11 months ago

I have used the services of Hope Plumbing on several occasions. Both times the repairmen were efficient, knowledgeable, and did a great job. I would recommend this company.

Alisha Luckenbill

3 years ago

From the moment I called in a panic that my water heater was leaking, to the completion of the job, the people at Hope were amazing. Matt was very professional and made sure the job was done right. Having had a very bad experience with the previous person that installed my water heater, it was refreshing to have a professional like Matt on the job. I would recommend Hope Plumbing to anyone with a plumbing problem. I am definitely a customer for life!

Katie Collyer

2 years ago

We used Hope Plumbing to install new shower fixtures, a new vanity/fixtures and a new water softener. Austin was extremely professional, prompt and easy to work with. We have an older home, so the work was not always easy or straightforward, but Austin always went above and beyond to come up with workable solutions to get the job done. I ordered the wrong part for our tub and Austin even drove around the city to find what we needed. We could not be happier with the results and I can’t stress how highly I recommend him and Hope Plumbing.

Megan Murphy

3 years ago

I had a great experience with Hope! My technician was Richard and he was helpful, insightful and personable. He knew exactly what we needed to get the job done in a timely manner.I called Hope in an emergency situation and I didn’t have time to do much research. I was hoping for the best! Unfortunately, with the 4th of July holiday week, they were pretty booked up and couldn’t get me in at the original scheduled time. Thankfully, not only did they make sure to schedule me as their first stop the next available day, but I also got a $50 credit! The cherry on top was having an awesome technician get the job done. Thank you, Hope!

Amy Weir

4 years ago

Jim from Hope Plumbing came to my home to repair the seal on the drain trap and to adhere the vanity top to the cabinet for my bathroom sink. He was professional and courteous, and he did good work. We've not had so much as a drop pass through that new seal. I was pleased with the communication I received from Hope Plumbing and Jim both before he arrived and as follow-up afterward. I would certainly recommend Hope Plumbing.

John Leppert, Jr.

a year ago

I had another great experience with Hope today. Best from start to finish. I really appreciate your commitment to your customers. Thank you for all you do to help homeowners take care of our homes.

Megan Warren

3 years ago

Carlos helped us and was very kind and professional. He had a good sense of urgency and cleaned up all mess from the drain fix. I would be happy to have him back in my home. We had a great first experience with Hope Plumbing.

Sarah Shine

3 years ago

This wasn't the first time I've had a pipe bust but it was the first time I wasn't a complete mess. From the first call with Glen to the tech leaving it was a wonderful experience. My tech, David was great, professional and even placated my momma who can be a handful. I also didn't feel like it was just about getting the most money from me either. He was honest with what I needed and didn't. I'll be using this company for years to come. Thank you David and Hope Plumbing!

Jon Noyes

3 years ago

We used Hope Plumbing to install two difficult appliances. Kurt was our plumber. He did an excellent job! He arrived on time, was very easy to work with, and got the job done expeditiously. I absolutely recommend Kurt and Hope Plumbing!

Brooke Hoster

4 years ago

We had Quintin Bedwell with Hope out to fix our drain line from water softener. First fix was quick and he fully explained what he was going to do prior to the work, he had to come back out due to an issue with backup into the softener and it was fixed quickly and with a positive attitude. I would highly recommend this company, we received calls notifying of expected arrival and follow up after to ensure we were happy with our service.

OJ Howard

a year ago

Sam and Saide came to my property and were absolutely AMAZING! They were honest with me and seemed to actually have MY interest at heart! Sam was more than willing to go above and beyond for me! I am sooooo appreciative!

Daniel R Ball

4 years ago

Kurt did a fantastic job. We have used Hope plumbing on two different houses, and each time they went above and beyond. Our plumber was extremely friendly, knowledgable, and professional. He took time to explain what he was doing and the rationale behind each step, while working efficiently and professionally. We will definitely use this company again!

Mike Kedanis

2 years ago

The two gentlemen that showed up were very clean and professional. The work done was a quality job and they explained everything. While a bit more than I expected, plumbing repairs like these usually are.It was a scheduling challenge the first day, so they were not able to show. They did contact me at the end of the day. They did show up the following Monday for the second appointment. The text and email notifications were helpful.They both said they enjoyed working for the company, which says a lot. I will definitely use them again.

Chuck Allen

2 years ago

Matt was fantastic and was able to quickly identify a fault in our gas line and repair it. He was polite, knowledgeable, and very quick. I would highly recommend Hope’s services to anyone with plumbing needs.

Sterling Shown

2 years ago

I had a leaky outdoor water hose issue at 5pm on a Friday night. I called Hope Plumbing and they immediately answered and had David here around 8pm. He did an outstanding job and explained step-by-step to me what he was doing. I couldn’t have asked for a better experience. Highly recommend Hope Plumbing, especially for older homes in the Broad Ripple area.

Sarah Corriveau

3 years ago

Hope is the best! Jeremy came out and fixed our water softener quickly, gave me detailed information on how to properly use it and what to look for, and was a great conversationalist! Every experience and person I’ve worked with has been top notch and I wouldn’t call anyone else - they send text updates throughout the process and even an intro about who is coming to your home!

Eric Graham

4 years ago

We had a great experience with Hope Plumbing. I loved having options that I was able to pick from. If you get the chance I highly recommend Alex Redelman as the plumber to have sent out. He was so professional, very respectful and just a joy to have in my house even though I had a slab leak! A+ for Hope Plumbing and A++ for Alex!

Jordan Krieble

a year ago

Great as always. We really appreciate the transparency and quality of work. And on top of that we have always had genuinely nice people come out. We always feel comfortable with any Hope employee in our home

Daniel E Love

2 years ago

I have used Hope several times. They specialize in older homes and have always done a fantastic job with my older Broad Ripple home. They always send fantastic employees, including Caleb Gluff, who went above and beyond to provide excellent service. Caleb was very friendly and professional. He took time to explain exactly the work which would be performed and kept me updated through the job. He also educated me about certain items which will benefit me in the future. I will continue to use Hope if the need arises.

Emily Smith

2 years ago

Thank you Hope Plumbing!! Freddy L. eased our worry as soon as he stepped inside. He was quick, communicated with every step, and was the upmost professional. He worked all day to finish a large project I thought would take multiple days. I wish I could rate more than 5 stars!! We will definitely be referring and calling Hope in the future!

Rita Kleinschmidt

10 months ago

Pressure tank replaced. Connor was knd, knowledgeable and thorough. Looked over other plumbing areas and adjusted some. Made suggestions and it’s great to get the job done same day. ?.

Chelsea Gaither

4 years ago

I was thoroughly impressed with the customer service I received when calling to schedule my appointment. On-site, Kurt Maynard provided impeccable service with replacing my toilet and valve. Not only was he extremely polite and easy to chat with, but he answered all of my various questions concerning other plumbing issues with my old home. I highly recommend.

Eric Stoner

2 years ago

Gave Hope plumbing a call because my water heater was beyond angry. No hot water, not even a tinkle. They sent out Brian White who really did an outstanding job. He was courteous, extremely knowledgeable and even cleaned up after. He definitely had a better attitude than I would have had due to working in approximately a 1/2 square foot closet. Great job Brian on behalf of Hope Plumbing. Get outta here 13 year old whirlpool and a warm welcome to the new Rheem.

Tony Ramsey

3 years ago

This is my second time working with Hope Plumbing and each time has been a positive experience. Carlos was professional, have a far assessment of the work and then exceeded what he thought was possible which kept my ceiling from being damaged. Highly recommend these guys and I'll be using them again!

Janet P

a year ago

Thomas Aubrey surely must be the best man Hope Plumbing employs! Prompt, knowledgeable, professional, and charmingly personable! He’s my ‘go to’ for all future plumbing issues!

Ryan Q. Petersen

6 years ago

Was referred to Hope Plumbing by two different friends and glad I was. Jim from Hope was extremely nice and professional. He was upfront with what needed to be done for the two projects I had and gave a clear estimate. The jobs were completed that day with top notch quality for exactly the cost quoted. Jim even took the time to discuss my questions about installing a utility sink in my garage (future project). Hope has a amazing digital service application that allowed Jim to instantly share my invoice, including before and after photos of the work he did. I also appreciate Hope's commitment to the local community. Can not suggest them enough.

Emma DePrez

4 years ago

After we tried installing our new vanity by ourselves, we broke the pipe under our sink and realized we needed some help. We called Hope Plumbing the day after the pipe broke and they were able to send someone out within a few hours. I talked to Kara on the phone to book our appointment and she couldn't have been more pleasant. Joe Hiatt was a great guy to work with and he got the job done quick and exceptional. Would recommend Hope Plumbing to anyone I know, and we plan to go back to them for any other issues that may arise.

Mike Espich

a year ago

Hope came right out and installed to external gas shutoff valves for 2 fireplaces in house my clients purchased. Work was done timely and to customers expectations. Great job.

Emily Edmundson

2 years ago

Hope Plumbing provided outstanding, fast, friendly, responsive, professional service. The technicians were both covid-conscious, rxperienced, knowledgeable, explained everything well, arrived on time, performed excellent work, and cleaned up. The price was high, at about $450/hour, but I am very happy with the finished product and the low-stress process, so I figure you get what you pay for.

Kendra Wilson

4 years ago

Our Christmas was saved by Hope Plumbing today - our kitchen drain was backed up, which caused our dishwasher to back up and a half bath sink. Ben S. came on time and did a great job on Christmas Eve! He stayed until the job was finished and cleaned up everything once he was finished. He was very professional. The price was fair and less than we had expected to pay for plumbing services on Christmas Eve. We have used hope plumbing for multiple plumbing repairs and they have always done excellent work. We would recommend them to anyone looking for a plumber they can trust!

Gretchen Ferringer

2 years ago

We have had Hope out to our house emergently twice over the past 3 weeks. They are prompt, professional and knowledgeable. I love their honesty and thoroughness. I can't say enough nice things. Thank you Hope Plumbing!

Mary Brumbaugh

4 years ago

As usual I am impressed with Hope Plumbing. They schedule and finish work in the same day. They are punctual and send several reminders and updates prior to the arrival of the plumber. Pricing is clear before work begins. Today I had 2 hose spigots replaced. Technician Richard VanDyke braved the crawl space and the work done quickly. He was polite and personable. There is never any drama with this company. I will call them anytime I need plumbing work done right.

Brent Nibarger

5 years ago

Jim C. came out to our house at 11:00 and gave an estimate for installing a water softener. He spent the time and explained everything very well. We decided to go ahead with the project and he was able to order the softener and complete the project the same day. There was a significant amount of piping that needed to be completed. He stayed until nearly 6pm to complete the project. All the copper joints look great and he left the basement clean. Good job!

Caleb Peters

9 months ago

Hope Plumbing was extremely professional, did great work, and had great communication. We will deffinitely be using them again!

Gregory Beilfuss

5 years ago

One of the best measures of a business is how they handle customer service on those occasions when things go wrong. My first Hope Plumbing repair was fantastic; my second repair technically worked but wasn't quite right. I called to register a complaint, Casey listened to my concerns, agreed that there was an issue, and arranged for a free return visit to correct the problem. Issue solved, customer happy again. I've even had a new repair completed by Jim Cummins that was perfect. Quality work at a reasonable price that the business stands behind.

Andrew Conway

4 years ago

We recently had a water heater replacement. Josh Shahan was our plumber and did a great job. He was very knowledgeable and was able to answer any questions we had. He was very hospitable, super nice to our dogs, and cleaned up well after himself. No complaints whatsoever. Would totally use Hope again because of Josh.

Sean Gardner

3 years ago

Called about a leak from one of the bathrooms in my apartment. Was assisted right away by Jennifer in the front office and she set up an appointment the same day. The tech that came out to do the work, Richard, was awesome. Not only did he repair all that we asked, he also took the time to explain the different parts and processes without trying to rush or pressure into purchasing anything unnecessary. Would highly recommend!

Tonya Q

4 years ago

I was very pleased with my experience with Hope Plumbing and more specifically, their technician Kurt Maynard. He had quite a challenging job of redirecting my kitchen sink drainage in my 60-year-old home, but finished it in a very reasonable amount of time while taking time to explain things and show me what he was doing along the way. Pricing seemed reasonable for the job and everything was completed with a high level of professionalism. I will definitely continue to use Hope Plumbing.

John Lapp

a year ago

Ryan did a great job communicating the process and needs. He was punctual and nice. Did a good job of explaining what was done, how and why. Cost was reasonable enough and I’m very happy with the results.

Gretchen Seidle

3 years ago

I reached out to have my crawl space sump pump inspected due to how loud it was functioning. Once they examined the scope of work, they provided several different options for replacement. The price was too high and wasn’t what I was expecting. My service rep was able to work with me on pricing and have it discounted to fit within my needs/expectations. New pump was purchased and installed on same day of appointment. Overall satisfied.

burmupro

2 years ago

Jonathon with Hope Plumbing was very thorough in making sure our issue was solved for the long term. Plus, when I had questions about the work, he returned to make further adjustments! We are very satisfied with Hope Plumbing.

George Shields

2 years ago

The first tech could not unclog the kitchen drain, so a second plumber was taking over, but couldn't come until Monday. Then got a call later and the second plumber was able to come that Friday evening. Ended up we need to replace the pipes under sink and a pipe in basement. They were able to complete that evening and return Saturday morning for one quick capping of a pipe. We are happy with the work and with the plumber. The job was done quick, and clean.

Nancy Davis

5 years ago

Jon B worked on my sister's plumbing today. He was very professional and did a great job. Thanks!Josh F and Al worked on my plumbing today. They did a very thorough and professional job. They took the time to explain what needed to be done and why. Told me what I could expect and how much each scenario would cost. I was very happy with the service.

Beth Anne Shoup

4 years ago

The technician Matt was very nice and professional. He was knowledgeable about all aspects of the job he was doing. He installed a new water heater and a pan that went under it in a timely manner. he also explained my water softener and tested the water after he got the water heater up and running and reset my softener so it will actually work and do what it's supposed to do. Overall I was very very satisfied with the service from Matt and hope plumbing and would recommend to others.

amy cueller

2 years ago

Ryan was courteous and professional. He readily identified the issue and discussed several different solutions. Ryan was up front about the pricing of each option. We will definitely recommend Hope Plumbing and use them again should the need arise.

Russ Forthofer

2 years ago

Appreciate that someone was able to come quickly, as we had no hot water. The entire process, from initial phone call to installation of a new water heater, was easy and straightforward. In every contact I had, each employee was very pleasant and helpful. I would definitely recommend Hope Plumbing!

Kate Kotan

2 years ago

Ben was fantastic! He was able to quickly identify the problem on a leaky drain in my clawfoot tub, and was able to fix it and install a new water heater the same day. He was professional, thorough and super accommodating. Can't recommend them enough!

Aud Murray

3 years ago

Joe was very knowledgeable and professional. After determining that the reason for the call did not need action at this time, he took the time to assess the general condition of plumbing in the entire house. He also provided us with options to address the risks going forward. As new homeowners, we appreciated his time and feedback very much.

Toya Graham

a year ago

Jarrod was very professional and knowledgeable. My new water heater was installed quickly and I was extremely pleased with his expertise and timeliness!

Kevin Kubacki

a year ago

The Hope plumbers were excellent as usual. They were prompt, they quickly diagnosed the issue, they didn’t try to sell me on a bunch of stuff I didn’t want, and they finished the job efficiently. They were polite and clear in all their explanations. I highly recommend Hope Plumbing!

Nicholas Scott

7 months ago

Alex was very professional and very informative. He had a very positive attitude. I would definitely recommend his services.

Ryan Artzberger

a year ago

Ryan at Hope Plumbing was awesome. Communicative, friendly, did the job well, explained each step clearly and got the job done efficiently. We can’t say enough good things about him

Jenifer Gomez

5 years ago

Jon B installed my water softener. He was very professional and courteous. Had great attention to detail and left the area clean. The softener works great and couldn't be happier. Will definitely call Hope Plumbing for all future plumbing needs.

Tasia Stockstill

3 years ago

They didn't make our originally scheduled appointment, but came out first thing the next day. Leon did a thorough evaluation and provided us multiple options. He was able to complete the repair we chose the same day. Will definitely call them again when we're ready to redo our kitchen.

Duane Johnson

2 years ago

The Andy diagnosed the issue and had to call to get replacement parts. From his experience and knowledge of water heaters, Andy also ordered a propane valve. Andy worked his tail off and completed the job by 9:10pm. The family and I are happy with his work and took nice warm showers the next day.

Greg Kirkman

a year ago

I dont have the words for how much Hope Plumming and their technician Trayvon have turned what easily was the worst day of our year so much better. Trayvon was courteous kind fast professional and explained things that we clearly had no idea about. Trayvon will always be welcome in our home and thank you for tackling this emergency!

Hillary Croy

4 years ago

I was very impressed with Hope Plumbing’s professionalism and customer service. The office called periodically throughout the day to keep me up to date on when the technician would be coming. Freddy was very polite and informative. He did a great job and was very efficient and thorough.

J K

3 years ago

I will never use another plumbing company again. I had a major issue and Hope could not get out for three days but then called me back about two seconds later stating they would come same day. Cara in the office helped me out so much and JP and Nathan were amazing plumbers. I would recommend this company, and will recommend this company to everybody. If you need a job done, call Hope first.

Jerrod Klein

3 years ago

Tyler did a great job evaluating the situation, presenting me with options to fit my budget, and ultimately making the necessary repairs. He was very professional and courteous. I will definitely recommend Hope Plumbing and Tyler to others.

Carol Stephens

3 years ago

Hope plumbing is awesome.We called late last night. Got a call early this morning to schedule a service member today.I like the text I got an hour before Austin arrived. He was courteous, clean and knowledgeable. We have a new water heater ! Thank you Hope Plumbing.

Ben Anderson

4 years ago

Hope Plumbing was great for our home when he had a gas leak. They sent out Joe Perkins, who took great care of us. He explained everything that needed to be done as well as checking and rechecking everything to give us peace of mind. Highly recommend!

Meekz

4 years ago

Contacted Hope Plumbing mid morning to have a leak under my sink fixed. They were very rapid in their response. Was able to get someone out within and hour and a half, not typical for most service companies. Heidi H, came and did a wonderful job explaining what had happened, gave me a great presentation of solutions and did a meticulous and through install of our new garbage disposal. Thank you Heidi for your professionalism, knowledge, and skill.

Justin Chow

a year ago

Trayvon was professional during his inspection even for a simple job of repairing a bathtub faucet. We also discussed some issues with my sump pump, but I decided not to proceed with that for now.

J. L. (Wolfson)

2 years ago

Richard, our technician, was fantastic! He was very friendly and professional. He helped us decide what work we needed and was within our budget. The completed job was exactly what he said with no hidden fees or extra cost for parts. I would absolutely use his service again.

Beth Kegley

5 years ago

Our technician, Jim was wonderful! We relocated our kitchen so he had quite a bit of work to complete between the sink, disposal, dishwasher, refrigerator, and reverse osmosis system.He was right on time and super friendly. There’s no doubt he enjoys what he does and his attention to detail did not go unnoticed. You can tell right away that quality is an important part of what he does and we were impressed with the finished work. I also want to point out that Jim made safety a priority while he was here and we really appreciated that with our dog and four kids around the house. We are looking forward to using him, and Hope Plumbing, for future work. Thank you, Jim!

Cyndi Rohlf

5 years ago

Customer service - excellent! Appreciated the update calls on when our technician would arrive! Kudos to you plumbers, I don't know how you do it! Daniel was great and gave advice on how to prevent any future issues. First time I've ever had to call a plumber so I was nervous that it was going to break the bank but Hope offered reasonable prices.

Martin Kuntz

3 years ago

The work that was done, was done well and quickly. Price however seemed high in my opinion, but I needed the work done to move forward with my project. The plumber was very nice and courteous, nothing against him. $900 to have a water line for a toilet, and a hot a cold line run for a shower for a newly framed (still open) bathroom addition with Pex (not copper which would be more expensive), not actually hooked up to the faucet, taking a total of maybe 2.5 hours seems quite high. Again, the plumber was nothing but nice and the work was done quickly, and I knew the price given the quote, but it was my only day available and I wish the price was less.

Alan Sheffield

6 years ago

Steve K from Hope Plumbing came and gave me an honest assessment of my well pressure tank and the surrounding plumbing, letting me know what should be addressed, and what could wait. He patiently answered my questions, and when I called a few weeks later to accept their bid, it was Steve that again came out to do the work. He and his coworker were on time, kept the floors clean, and gave me a tour of the work completed at the end. I never felt pressured, condescended to, or kept in the dark. Great company, has definitely earned my business in the future!

Jason Eberl

5 years ago

Evan did a fantastic job, especially considering that the issue ended up being a bit more complicated than either of us anticipated!! Professional, courteous, and careful to forewarn me about any potential damage (the sink on which he was working had a crack already in the marble top) before proceeding -- thankfully, the crack didn't get any worse and the work was completed to perfection :-) I always use Hope Plumbing and readily recommend them to neighbors and friends.

Jane McCullough

4 years ago

Hope plumbing did a great job!!! Matt( our plumber) was very courteous, professional and his attention to keeping things clean was much appreciated. He was very knowledgeable in regard to the problems we were experiencing with our plumbing. I am so glad we chose Hope plumbing.

Michael Kasper

2 years ago

My water heater went out so I called Hope Plumbing. They sent a plumber out that same day and Tyler was able to quickly diagnose the problem. Tyler tried his best to fix our water heater, but unfortunately it was not fixable. Tyler walked me through my options and explained them very well. I decided to replace my water heater with one of the new Marathons. Tyler got my order in and returned first thing in the morning and installed the new water heater. Once it was installed he walked me through its operation. Tyler was extremely professional and helpful. I would definitely recommend Hope Plumbing to anyone that is looking for plumber!

MaryEllen St.Angelo

3 years ago

Hope Plumbing staff communicated professionally, in a timely manner. Austin, my technician, arrived when he said he would and took care of our plumbing issue. He answered my questions in a way I could understand and gave helpful advice for the future. I appreciated his professionalism and amiable manner. I highly recommend Hope Plumbing.

Paul Waltz

5 years ago

I originally selected Hope Plumbing due to their positive reviews and May special that eliminated the service fee most companies require in order to send someone out to review the work and provide a quote. The estimate meeting made it clear that their expertise was well worth the price. Kurt and team did a phenomenal job replacing our sink faucet and outdoor water spigot. Not only did they do the work needed on time and at the price quoted, but they went above and beyond to explain the work, why it was important, and even took care of an incorrectly connected dishwasher water line they discovered the day of service and installed a new soap pump at no additional charge. I also have to give kudos to their office staff who texted and called every two hours the day of service to give updates on their ETA and status. Very helpful when I needed to schedule time to work from home. Hope Plumbing did an excellent job, highly recommended.

Lauren Butterbaugh

4 months ago

Alex P. went above and beyond, best customer service technician I’ve had!

Ken Beavers

2 years ago

John McNeil has been out twice, for 2 different issues, in the last week. His knowledge, professionalism and honesty really make my wife and I comfortable and trusting of his work. He has always done a great job and kept us in the loop with what we need to be aware with as far as our home goes (being a 40 yr old house). We highly recommend John and Hope plumbing!!Ken Beavers

Tad Nichols

4 months ago

Friendly and personable making sure I am always satisfied with their work.

Lauren Taylor

3 years ago

We had a bit of a time crunch with several contractors working on our kitchen. Due to a miscommunication among the different companies, we almost had to move our family Christmas celebration because the plumber wasn't available for 5 days. Enter Hope Plumbing! They jumped right in and were able to give us a quote and begin work to help us keep our Christmas plans. Ryan was awesome with his recommendations and his work. Hope sent me a text with the picture of who I could expect, as well as a text when he was on his way. Ryan also called when he was 20 minutes out so I knew exactly when to expect him. He brought our sink and dishwasher shut offs up to code, installed an outdoor spigot, installed water lines for the refrigerator and dishwasher and hooked them up, and installed the garbage disposal. After finishing the work he made sure everything was functioning properly. My kitchen is now finished and looks beautiful, and it is ready for guests 36 hours from the time I first called.

Alec Bannister

2 years ago

JP did an amazing job fixing a drain issue. He was very professional and efficient. He explained the issue and the solution in detail which helped me understand what I was spending my money on. Another great experience with Hope Plumbing!

Michael Melton

4 years ago

We had Ryan and Joe from Hope Plumbing come inspect a home we are buying. They were both professional and very personable. Ryan ran the sewer line and explained everything we saw from the camera then brought out extra tools to show us in the yard where the sewer line was running. Joe was very thorough in checking every detail and then gave us a clear play-by-play of what he saw. Would recommend!

Carolyn Harless

5 years ago

We were recommended Hope Plumbing by a friend and I’m so glad we went with them. Caleb Gluff was our plumber and did a great job explaining all the options he had to find the leak in our pipes. He was very conservative when, unfortunately, the leak turned out to be behind our wall, and made sure to cut only what was necessary to locate and fix the leak. He was so courteous, cleaned up after he was done and even played with our pup whenever our pup would check on Caleb. We’d for sure hire him again!

ME ME

3 years ago

Austin was extremely pleasant and worked to explain the issues with my sump pump. He crawled under the house and returned with pictures of the sump pit and explained the function of the old pump. Once back under he discovered a leaky, I believe he called it a discharge pipe, so he brought me more pictures and gave an estimate for replacement. I would definitely use Hope plumbing again! Although I didn’t plan this repair and it comes at a really tight time financially, it was a good experience!I liked the texts to keep me aware of the progress of my service call and when Austin would arrive. Having a picture of the tech sent gave me a sense of comfort as well.

Bill Allred

4 years ago

Process from start to finish was awesome.Set up appt. first day they were running behind and had to reschedule but they stayed in contact through out the day so I wasn’t upset I understand things happen. The next day they continued to call me and keep me posted about the schedule. Kevin was the one who came out to the house, he called and was very prompt when he said he’d be here. Here was very professional and courteous. Got the job done with no issues. Will only work with this company in the future. Way to go and amazing customer service

Lucy P.

4 years ago

I found Hope Plumbing by searching the web, and was impressed by their reviews. I called them this morning and my plumbing problem was fixed by afternoon. The plumber, Kurt, was fast, efficient, courteous and took time to listen to my concerns (re: possible leak) and included me in the problem-solving. Once the plan of action was decided, he presented several different pricing/repair options. He answered my questions about the pros/cons of the various choices and never pressured me to choose a more expensive option than what was necessary. He also took the time to complete a simple handyman repair that I did not have the tools/expertise to fix that was outside the scope of the plumbing repair. I certainly can see now why Hope Plumbing has such excellent reviews.

Jim Jessee

2 years ago

From the timely text messages, prompt responses, on time service calls, and same day service to install a water softener and ejector pump for a basement remodel. Hope plumbing exceeded expectations. Richard VanDyke and his partner were polite and mindful of Covid restrictions. They were tidy and cleaned up when the job was complete. I had a great experience with Hope plumbing and will not hesitate to use them again.

Jessica Allen

4 years ago

I've always heard great things about Hope Plumbing, but this was my first experience with the company. Jon Bidart (or as the boys call him JB) was prompt and very knowledgeable. He was able to provide me with estimates for various ways to repair the issue I had and made me feel comfortable about the process despite extraneous circumstances. I would definitely recommend Hope Plumbing and Jon. To the marketing team is--kudos to you on the wonderful text message and email campaign letting customers know who their technician is. Great conversation, great expertise, great customer service. All in all a wonderful experience.

Bridget M

6 years ago

Carlos and Joel came out today to replace our main sewer drain, and they both did a fantastic job! They arrived on time, caused minimal damage to our yard, finished the job two days early, and were several thousand dollars cheaper than competitive quotes. I would definitely use Hope Plumbing again and would recommend them to others!

Christopher Klimczak

2 years ago

The staff that came to my house was courteous, followed all COVID-19 safety measures, took the time to explain to us what was wrong and what impacts it would continue to have if not fixed, but did not push services on us, & let us decide for ourselves once we had all of the information. We were so pleased with the service, we signed up for Hope’s membership program in spot & will continue to utilize them in the future!

Christie Pitzer

3 years ago

Austin did an excellent job troubleshooting a damaged brass toilet flange on the upstairs bathroom in our 50 year old home. He arrived on time and was very professional and considerate. Fortunately, he was able to repair it as the replacement would have involved accessing the pipe from below and cutting into the ceiling on the lst story. He was thorough in describing the various options to fix it and he was subsequently pleased that the job didn't require the more extensive fix. He patiently answered my many questions about the job as well as educating me toward several other plumbing issues, without any sales pressure. THANK YOU , Austin for a very gratifying plumbing experience.

aamdavis9

4 years ago

Richard was very welcoming and knowledgeable of the service being performed. He took the time to call a supervisor to verify the warranty covered to ensure he was giving accurate information. Huge difference in professionalism vs other competitors i have used previously before calling Hope Plumbing.

Jeff Click

4 years ago

Kurt came to our house today to help us with a sink issue in a half bath. He was incredibly polite, knowledgeable, and thorough. He made sure we understood our options, he performed the tasks in a timely manner, and he cleaned up well. I would highly recommend Hope Plumbing, and Kurt specifically, for plumbing needs.

Olivia Lindley

6 years ago

My husband and I have used Hope Plumbing for multiple jobs and they have provided excellent service on all occasions. We recently had David H. out to help us with a job and he went above and beyond to ensure our home was taken care and ready to use. He even came back to finish a project one evening after hours to make sure the job was finished for us before the weekend. My husband and I were thoroughly impressed and grateful for David's service. We will continue to use Hope Plumbing in the future. Thank you David and Hope Plumbing!

Steven Burzynski

a year ago

Richard made the process very easy. He was experienced, thorough and very kind. He asked a lot of questions and provided options. I would highly recommend Hope Plumbing!

Jayson Schuetz

4 years ago

I am remodeling my kitchen. I had Jim from Hope Plumbing come out today and install all new water lines to my new sink. Everything turned out great, and works perfectly. He worked quickly and asked me questions if he needed something. He didn't even take a break all day until he finished the job. I would recommend Jim for any plumbing job again.

elizabeth boester

4 years ago

Hope Plumbing is without a doubt the best plumbing company in Indianapolis! The customer service is excellent with frequent updates as to time of technicians arrival. Jeremy D repaired two toilets within about 15 minutes! So impressed. I recommend them to all of our friends. So proud of your company, Jack Hope!

Mark Goodpaster

8 months ago

Tyler was very knowledgeable and straightforward with my options. We started with the least expensive option and that one worked. He also gave me several other pointers about other aspects of plumbing. I’ll certainly call hope plumbing again when I need plumbing assistance.

Geralyn Polk

2 years ago

Our water heater went out and Hope came out the next day, quickly assessed the problem and installed a new unit for us. The price point was very fair and their level of service was great. This is the second time we’ve used them and they will be the only company we call for future plumbing needs.

Harold Reed

a year ago

Helped us understand the extent of the issue and the options to get things working again. No pressure sale and ready for the option that we selected. I would recommend Hope Plumbing to friends and neighbors.

Gretchen Grimpe

3 years ago

Quarantine project turned into more than expected! Thankfully Hope Plumbing was able to come out and resolve a water leak under a bathroom faucet. Carlos did an exceptional job of explaining my options and then quickly and professionally executed the job. Very happy with my new faucet, valves and lines. Thank you again Hope Plumbing for always being there even with a project induced emergency!

Heather Wilhelmus

3 years ago

Needed a new water heater installed. It was picked up for us from Lowe’s, with the old one removed by hope. I was advised of when the plumbers would arrive and with each step of the process. Efficient, professional and friendly. The price for labor and the extra services was fair for such a project, highly recommend this company. We have joined their membership program, which will guarantee some discounts due to hope now being our preferred plumber

alex harris

3 years ago

We have used them for a couple of services, including excavation of our sewer line. Our house is 68 years old and we were bound to have issues with a couple mature trees in our front yard. May not be the the best price service in Indy (didn't really shop around as our issues needed to be handled swiftly), they were able to answer the call and get our issues resolved quickly. They do offer options for financing which is helpful for the larger projects. Quality of service is top notch. Our last service, the technician cleaned up the area around the project even though that particular mess was not made by him.

Adam Isaacson

2 years ago

They did a wonderful job. Had a hot water heater get replaced. During its replacement my old galvanized pipes in my house were uncooperative and it turned out that my entire house really needed to get repiped. 2020 plumbing technology can't always get connected well with 1940s plumbing tech. A company with less ethics could have basically charged me anything they wanted at that point, my water was off and was not going to get turned back on anytime soon until the situation was resolved. Hope repiped my entire house by the end of the day the next day and gave me a fantastic deal on the situation. Very high levels of integrity with this company. They are prompt and do a great job.

Brandon Denison

3 years ago

Let’s talk about customer service. I am blown away by how Ryan McCormack went above and beyond in ensuring our main line was cleared out with a camera inspection, he checked the crawl space to ensure there were no leaks and overall had some good recommendations on how to avoid the issue in the future. Furthermore, he noticed I had a new toilet seat that I had not gotten around to installing yet and he offered to put it on for me, no additional charge. He just wanted to make sure his customer was taken care of. I’ve noticed over the years that customer service, as a whole, is becoming an afterthought. When you hear the words customer service, it seems as it’s used as a buzz word more than actually providing the customer with superior service. I can tell you, without reservation, that Ryan epitomizes what customer service should really be. He is professional, helpful, insightful and most importantly he went above and beyond to help his customer when he really didn’t have to. I appreciate everything he did, as well as Mike, the gentleman who unclogged the mainline. Overall, even if a company isn’t the cheapest, if they can provide a level of customer service that exceeds my expectations it goes a long way in ensuring they’ll have my repeat business.

Cindy Martin

5 years ago

Al Huff with Hope Plumbing did a great job installing a new under-counter sink, faucet and disposal. Looks great and its finally installed correctly. Very happy with his work and he’s a nice guy too! Definitely would call Hope Plumbing next time there is a plumbing need

Claire Purdie

6 years ago

David was awesome! Not only did he have to deal with replacing a water heater on the second floor, he had to disconnect my dryer and move it to another room in order to do so. He called in advance and was super efficient. After he was done installing my new water heater, in a super timely fashion, he not only moved my dryer back, but reconnected it. Amazing service and super considerate people. I can't praise them enough!

Earl Leitherer

2 months ago

Edward was top notch. Super friendly and helpful.

Mitch L

4 years ago

This was my first time using Hope Plumbing, and the body of work that was performed was great. Tyler was great to work with, and I would definitely use him again in the future. The only complaint I have is the pricing. I provided my own garbage disposer to be installed, and I was still charged over $370 in labor costs. He was only at my residence for an hour and a half so the charge seemed a bit steep to me.

Greg Slisz

3 years ago

Excellent experience with Hope plumbing— have used them to install a new front-yard mainline cleanout (where Hope offered by far the most cost-effective option), as well as water heater and valve replacement. Pricing is fair, staff is incredibly professional, overall a well-run operation. Work was completed in older homes (70 yo+), and felt like staff was knowledgeable and consultative about options and potential challenges.

Kent Dicken

5 years ago

Highly recommend. Good experience. Friendly plumber. They were upfront with me in terms of when someone could come over a weekend (I opted to wait until the weekday) and kept in contact via email and text. Leon Hiepner came out to do the work and did a great job. My only complaint is that even though I told them what I wanted done (replace shut-off valves and supply lines), they did not stock the vans with the supplies needed and Leon had to make two runs to a supply store.

Stephen Lindley

4 years ago

I've been a repeat customer of Hope Plumbing for the past several years. I've hired them to do a significant amount of work over that time frame. I'm also a service member of theirs, which requires an annual fee. However, the utter lack of punctuality or reliability from Hope has me reconsidering. Hope was out last week to repair a leak in my basement, and needed to come back today to simply install an access panel where they had to cut drywall (the drywall was too wet at the time to install the access panel). I scheduled the follow up appointment for yesterday (a week in advance) and Hope confirmed accordingly. I received 3 separate phone calls yesterday from the front desk at Hope confirming I was on the schedule and that there would be a technician out before the end of the day. Low and behold I got another call at 6pm saying they needed to cancel. I rescheduled for this morning and was promised I would be the first customer of the day with a technician arriving between 8-9:30am. I took off work this morning to accommodate this time frame. It's currently 10:30am and I'm still waiting for the technician to show up. I understand that part of the plumbing business is unexpected events and jobs taking longer than anticipated. However, I was promised 5 times over the past 24 hours that technicians would show up in a certain time frame, only for that to never happen (and Hope was the one calling to inform me, I was not the one inquiring). There's no appreciation for the customer's time or accountability for what the front desk is promising in terms of timing. I'm extremely frustrated and will certainly reconsider using Hope in the future because of this.

Jonathon Newby

2 years ago

Richard is an all-star plumber. He installed my antique-style toilet and new sump pump with no problems, and it looks and operates great. The other guys who cleared my main line were top notch, too. Definitely going to continue hiring Hope Plumbing in the future.

Aaron Lawson

3 years ago

Great crew who listened to and created solutions for us to choose from. In the end after considering several options, we selected an on-demand tankless water heater, new sump pump setup, and clothes washer pump system for our washing machine in the basement. Matt was not a high pressure sales person, but the actual person that did the work, so I could trust he knew what he was doing. Great team who worked the whole day at our house and left the place clean and with a crisp new installation of components. Ours was not an easy job and multiple obstacles needed to be overcome but they did it! Great job!

Chris Jarrell

4 years ago

Jeremy Fox, my technician, was thorough and helpful. He did an inspection and found some issues that another company had missed. He talked me through what needs to be done without pressure, and fixed the original issue quickly and efficiently (I had been trying to fix it myself for 3 days). He didn't mind my questions and seemed genuinely interested in what I had to say. It was like I didn't just meet a person who was in a hurry to get the job done, but that I had met a friend. Great job Hope Plumbing, and especially Jeremy.

Nathan Ferguson

4 years ago

Hope Plumbing was fast, friendly, and great to work with. Kept contact with us to let us know when our tech would be on their way and made sure they were clear and upfront with us every step of the way. Would definitely recommend to anyone who is looking for skilled and professional plumbers.

Luda Quakenbush

3 years ago

I had the best experience with Hope. From the moment I called them, the lady that answered was kind and very helpful. It was actually very refreshing to call a business and to feel welcomed over the phone. The gentlemen that came to check my water heater were very nice and very informative. They figured out the problem and fixed it right away. They also fixed the noise my toilet was making, without charging me. I couldn’t afford to replace the toilet and water heater in one setting, but when they came back with my water heater they said they will fix the awful sound my toilet made at least for now. They were the first plumbing business i called when asking friends on Facebook for good referral. Because i was greeted in such a great manner from the very first call I trusted right away to use their services.

Joshua Lebherz

3 years ago

Couldn't have had a better experience with Hope Plumbing and Richard. He was amazing. Easy to talk to, answered all my questions, accurate estimate and went above and beyond on the work itself. He always kept me in the loop and explained anything that might deviate from the original plan. I had a whole repipe done from old galvanized and iron to Pex and PVC and it looks great. Will definitely recommend him to anyone that needs a plumber in the future!

Austin Lee

4 years ago

Our bathroom sink wasn’t draining properly. Mike came out, diagnosed the issue quickly, and was able resolve it all for us in a matter of an hour. After answering all of my questions but before leaving, Mike triple-checked the drain to make sure it was good to go. Needless to say he was thorough and very pleasant to work with today.

Brian Harrington

3 years ago

Matt came in to evaluate my 10 year old plumbing and handled my issues with the sump pump, back-up, water softener, and water heater in one visit. Impeccable work, friendly and helpful, couldn’t ask for better service. Matt made me a customer for life and I won’t hesitate to recommend him and Hope Plumbing to anyone with the most basic to most complicated plumbing issues.

Sarah L.

5 years ago

We initially called last Wednesday for a leaking bathtub. Caleb Gluff came out Thursday for a quote. While there my boyfriend got to talking to him about our water heater and potentially adding a water softener. Caleb and Sean worked all day Friday, Monday and finished Tuesday. They did incredible work and were very very kind. They installed a water softener, replaced our water heater with a new instant water heater, installed a new bathtub, fixed an outdoor water spigot, and even relocated our emergency shut off valve for the house as the one we currently had would have been hard to use in an emergency. Also, while working in our utility room Caleb noticed a electrical wire that needed attention. He fixed it free of charge. It's funny because the furnace company was working in our house the same day Hope Plumbing was and the furnace company didn't even notice/mention the electrical wire.Thank you to Caleb and Sean for doing such an exceptional job on our home. It's nice having peace of mind knowing that they paid attention to detail and the quality of work. I'll return as a customer and recommend them to anyone needed these services.

Andrew Repay

3 years ago

Hope Plumbing has worked on a few projects around our house on a myriad of issues. We have had 7 different technicians from them and every single one of them have been professional, personable, and always willing to explain everything in a way that I, a person with absolutely no plumbing experience, can easily understand. They will also tell you when work does NOT need to be completed because it is simply not worth the cost. The reason will always use them for any project we every need is because we know we can trust them.

Sarah Schwartz

6 years ago

We have used Hope Plumbing several times since moving into our new house, and we've had great experiences with them. This last time we used them, Adam R. was great - went above and beyond to check plumbing all around the house to help identify the cause of a problem we were having. He also patient with my (wild) kids and dog - always an added bonus!

Matt Long

5 years ago

An amazing job by both Dana and Freddy. I contacted Hope Plumbing via their website last Friday and was contacted via the phone within 10 minutes by one of their representatives. Dana came over to consult within a couple hours and our washer hookup and drain were done very quickly and professionally as proposed despite the house being a major pain in the rear. I feel like Dana is one of the best plumbers in the industry, the techniques he used make me confident that the system will not fail in my lifetime, and really hope I will get to have him as my plumber in the future for any of our plumbing needs, he is insanely knowledgeable and gave me all kinds of helpful tips and ideas from his experiences. Really enjoyed chatting with them both.

Carolyn Nobbe

5 years ago

I have been a customer of Hope Plumbing on a number of occasions. I own an older home and they have done excellent work with the jobs I've enlisted them for. Most recently I had Eric as my service technician, who installed a new bucket pump system to replace an old pipe outlet. The customer service staff are very helpful on the phone and the work was done in a manner that was accommodating to my needs and my schedule. Friendly staff.

Patricia Lautenbach

a year ago

I had an emergency and needed a gas line capped. I called 4 different companies but Hope Plumbing was the only one who was able to send someone out same day. I called because I knew they had sponsored the concerts at Holliday Park. Jonathan, our technician, explained everything clearly and had everything wrapped up quickly. Thank you Hope Plumbing.

Ken Scarbrough

2 years ago

I had Hope plumbing come out to unclog a toilet after a previous tenant had done something to clog it up. Nathan Figley was dispatched to the home. He showed up within the time frame quoted, and even before then I got regular updates on his arrival time throughout the day. He let me know up front what the best and worst case scenarios were, as well as a strategy to tackle the problem (moving from the least expensive repair first to more expensive if needed).He was extremely professional, relatable, and took a genuine interest in the issue. He worked quickly, made recommendations, and assured me that he would come back out if the issues returned.This is by far the most seamless experience I’ve had with a plumbing issue, and I own several rental homes. At this point I’m strongly considering signing up for the $8 a month service plan that he offered. I want all of my plumbing issues so be resolved this effeciently! Give Mr. Figley a raise, he deserves it!

Alexandra Neff

3 years ago

Matt T. was very knowledgeable, punctual and helpful. Within the same day, he diagnosed and completed two (2) separate projects, both of which were a big concern, in a short amount of time.. It was also great, since Hope experts, like Matt, really know old and renovated homes. I will definitely be using them again for any of my plumbing needs!

Caroline Bryan

4 years ago

We had our sump pump replaced today and Leon Hiepner was sent out to complete the work. I really appreciated his patience explaining our options and he was professional, courteous and did a great job with the installation. We will definitely use Hope again and ask for Leon!

John Beesey

4 years ago

Leon has always been very professional and does an exceptional job. We have an older home and have been working on getting most of the galvanized pipes changed out. Leon does his work in an effective and efficient manner and I would recommend him as well as Hope Plumbing.

Whitney Roberts

3 years ago

Nobody wants to spend money to fix plumbing issues but we had another great experience with Hope Plumbing today. David Christensen cared about doing the work right and was an all-around nice guy. He loved my dogs which didn’t hurt either! ☺️

Kevin Barach

5 years ago

5/16/18Review on Hope Plumbing and serviceman Tyler Matuszak. I called Tyler yesterday regarding a toilet possibly needing replaced due to bad wax ring. I originally spoke by chat with Kara who was responsive and timely-this was early morning. I was informed repair would be done by 6pm and that I would be contacted by their office every 2 hours with updates, (which I was) and that Tyler would call when 30 to 45 minutes out. I also received regular text follow ups. Tyler called me before mid-day and informed me he was about 20 minutes out and showed up in 10. I did wind up needing a new toilet and Tyler was very informative, nice and patient and both then and upon completion talked to me about the companys’ commitment to satisfaction. We wound up having to complete the work the next morning-this was due to me, and in the morning I received a text he was on way then a call from him he would be here in 10 minutes, which he was. He completed all the work within about an hour.We reviewed the invoice together and the warranty provided and I was then handed a card with a couple future discounts, which was nice. Having been someone who has experienced contractors not showing or calling when they said they would, I was extremely pleased with their constant follow up. They did what they said they would and Tyler did an excellent job-again, really nice and patient and informative. I would highly recommend Hope Plumbing to anyone as well as Tyler.Thank you.

Liam Wallace

2 years ago

Seth and John did a great job, same day response to help identify and clear out our clogged outfall in our basement! Definitely recommend Hope Plumbing and I will continue to use them in the future because of their reliability and willingness to answer questions throughout!

Lauren Coglianese Keck

5 years ago

Had a wonderful experience with Hope Plumbing. From the person I spoke with on the phone, to the specialist that did our home repair, everyone was friendly and professional. Leon Hiepner was our specialist and he did exceptional work. He answered all our questions, explained the options for our repair and was extremely knowledgeable and helpful. Would highly recommend!!

Anneliese Kay Beswick

3 years ago

I chose Hope Plumbing because of their strong online reviews and they’re a local company. Definitely not disappointed! Service was prompt, I was notified in advance of the technician’s arrival, he was incredibly professional, and they worked around my schedule - even as a first time customer. We will definitely use Hope Plumbing again for any more plumbing issues in our home!

Bob Schenck

2 years ago

Tyler and Taylor changed out the leaking valves in the washing machine outlet box so we'd be ready for our new washer being delivered the next day. While they were here, we asked them to remove an old water filter system and update the drain under the kitchen sink. They put in new fittings, checked for leaks, cleaned up, and hauled away all the old parts. It was great watching real pros do things right. We will definitely ask for them the next time we need plumbing work.

Amy Leinart

6 years ago

We called Hope Plumbing based on a recommendation from a neighbor. They were able to come out and address our plumbing issue just a few days after Christmas. Drew T. was able to solve our issue of a clogged line in the basement and replaced our sump pump that was about to fail (Including back up system). He answered all my questions along the way and educated me about the system he installed. I appreciated his quick, careful and neat work and for making sure I understood how everything worked before he left. We would definitely call Hope Plumbing again.

Deborah P

4 years ago

I am never excited about having to call a plumber, but as a home owner it is some times necessary. Alex Redelman arrived on time, and delivered and installed the sump pump. He was professional, courteous, and listened to all my questions and concerns. I am glad that I used Hope Plumbing this is the second experience with them and the customer service is outstanding.

Kyleigh Woodcock

2 years ago

10/10 experience with Hope. Hope was our second opinion when looking to figure out what was wrong with the low hot water pressure throughout the house. Ryan Carter was the technician on the job and was professional, clean, and knowledgeable. Ryan offered several solutions and was able to help us out with the quickest and cheapest one. Really thankful to have received this second opinion from Hope Plumbing!Wore booties, wore gloves, cleaned up after finishing.

Samantha Ringo

4 years ago

Not only did Matt Thomas fix the piping to our laundry sink, but he clearly explained other changes we could make to help benefit our home as a whole. He was patient and attentive and clearly answered all of our questions while explaining the work he did and the improvements we will see in the near future. I highly recommend Hope Plumbing!

Jake Koeneman

3 years ago

While I am always impressed with the service from the Hope Plumbing team, my experience just now with Freddy Luna (on a Saturday) was incredible. He wore his mask, covered his shoes, and quickly diagnosed two issues, one of which has been annoying me for eight years. He was able to fix both in a matter of minutes. Can’t say enough about how awesome that was amidst the current chaos of our world.

Rebekah Furgason

3 years ago

Have used Hope plumbing several times now for installing a new half-bath including sewer hookup and also repairing an older bathroom tub and shower. Plumbing work is never cheap no matter who you go with. Hope makes it worth the money. Excellent work to meet code and are always very professional and easy to deal with.

Dana Keets

2 years ago

Tech arrived on time and very through. Explained installation and gave updates as he worked. Would use this company again.happy with the installation of my dishwasher. Tech went above and beyond going to hardware store because needed a circuit box for the wiring.

T. Moore

3 years ago

I called Hope Plumbing first thing on a Monday morning and Gabe was very helpful answering all of my questions even though he was under the weather. I scheduled an estimate for the same day because our water heater busted in our basement. Hope Plumbing let me know an hour before Tyler was going to show up and sent me a picture of him as well. Tyler was amazing!! We had a lot of questions which he happily answered and he even asked us several other times during the install if we had any other questions. You can tell that Tyler genuinely likes to help people. Tyler was so helpful I would recommend him and Hope Plumbing to anyone and will call them again in the future!

Nate Pribbeno

5 years ago

A huge thank you to Kate for getting us on the schedule so quickly and Jim for doing an outstanding job diagnosing and correcting our issue. Within a few hours of making the initial call, our plumbing issues were corrected and I couldn't be happier about the level of service I received. Jim treated my house like it was his own, keeping things very tidy and minimizing any sort of construction needed to correct the problem. Thanks again!

Melissa Schwegman

3 months ago

Very professional and provided useful tips and tricks to make maintaining easy! Couldn’t ask for better

Pam Carraway

3 years ago

Jimmie arrived within 2 hours of my call. He asked who installed grinder pump but I couldn’t remember who did. He said it’s probably still under warranty. I finally found who did install the pump and called them to come out. My thanks to Jimmie for bringing up the warranty issue. He knew how expensive the pumps were and advised if you have the original company come out and it’s the pump that has failed warranty should cover the replacement. By suggesting that demonstrated his integrity. Good experience.

Tammy Leatherberry

3 years ago

Highly recommend Hope Plumbing. Every person I came into contact with from this company was so polite, professional, and helpful. They worked with us to get our repair done in a very timely manner and maintained communication along the way so we always knew what was happening. Great experience all around.

Brian Levario

4 years ago

Had a very small gas leak gas company came out and shut us off. These guys are awesome they came right out got us tightened back up fast. Ended up dealing with two different techs both were awesome. Very friendly upfront and honest. I will definitely be recommending them to anyone with plumbing needs. Thank you Joe Hiatt and Josh for the wonderful service.

Wil Cruz

3 years ago

Freddy was awesome! He explained things that had been incompletely or inaccurately explained by previous plumbers, was tidy in his work, and gave us various options and price points to consider. He was professional, thorough, and courteous. We will definitely use Hope Plumbing again.

Zachary Davis

a year ago

I found the leak at noon called around 12:30. They were out by 1:15, new water heater installed by 5 pm. The plumbers that came out were terrific and knowledgeable. Very glad I used them.

John Herrington

4 years ago

Our older house was in need of a hefty overhaul, including all new piping, a new water heater, and a new water softener, and Jonathan was able to come, diagnose the issue quickly, then promise to have everything done within two days. Here I was thinking “there is no way this all gets done in ONLY 2 days”, but here I am, on the second day, with everything completed and working amazingly! I would highly recommend Jonathan and Hope Plumbing for any plumbing needs, especially if you have an older home!

Tim Edde

3 years ago

I'm not mych of a review guy, but here's my two cents. Austin was able to fix my leaking shower pretty quick once he got here. He called when he was on the way got here precisely when he said he would . Very knowledgeable on the details on my houses plumbing situation once he diagnosed the issue (took him maybe 5 seconds). I'll most definitely use Hope Plumbing again in the future.

Joe Viglietta

4 years ago

Our service representative, Leon Hiepner, was among the BEST we've ever had for any home repair! He was well-prepared, efficient, explanatory, and professional. I cannot say enough about his tremendous demeanor during his visit. Leon is a true asset to Hope Plumbing, and we will be recommending your company because of his superlative efforts!

Parker Blackwell

7 years ago

Fantastic experience with the team at Hope Plumbing. I discovered no hot water and a puddle of water around the water heater. I called Hope first thing in the morning, concerned that they might not be able to come out the same day. They fit me into the schedule and arrived in the afternoon.Since the water heater was installed by the previous owner, I wasn't certain how old it was, and the manufacturer's label was hidden by the gas pipe. Casey and Tom from Hope came out and determined that the 75 gallon water heater was still under the 12 year warranty. They drove and picked up a replacement water heater from the store that it had been originally purchased, and within a few hours, the old heater was gone, a brand new heater was installed, the work area had been cleaned, and Casey had explained what they had done, ensured I knew the features and how to use the new water heater and answered all of my questions.I only had to pay for installation of the new water heater and the price charged was reasonable for work completed.Casey and Tom were courteous and professional and I know that I'll count on Hope Plumbing for any future plumbing challenges. Kudos to a great company!

Jacquelyn Edmonds

a year ago

I had a hot water issue and Tyler can in and was able to fix it right away. Tyler is very excellent and clean worker. I will always call on Tyler to fix my plumbing issue.. Hope plumbing is awesome..

Vince Kenney

4 years ago

We had a big plumbing issue with two of our sinks. Hope Plumbing was there the next day to take care of our issues. Our technician, Leon Hiepner, walked us through all of our options and prices before doing any work. He was very helpful and fixed the problem in no time. Would highly recommend using Hope Plumbing.

Christopher Scott

5 years ago

Jon Bidart was amazing! He kept us informed throughout the whole process, and did a fantastic job installing all the new plumbing in our old home. Thanks so much! Best customer service, would highly recommend him and HOPE Plumbing to anyone looking for a job well done.

Adam Clevenger

4 years ago

Very professional crew that thoroughly explained the entire process from initial quote through to final installation of our tankless water heater. Great customer service from the scheduling team and the installation crew; everyone was prompt and responsive. I highly recommend Hope Plumbing.

Jayla Rodesno

2 years ago

Good experience! Richard V. was great. He had good communication and was very knowledgeable. He replaced my water heater and I am happy with his work. Will be using this company again!

Jason Riley

4 years ago

Alex was awesome! Had great knowledge about everything. We just bought a house that the home inspection report found problems with and he took the time to address every problem. Very considerate and polite. And the overall company presentation from the initial call, to alerting you when the technician was going to arrive along with upfront pricing on the tablet was very helpful and easy. Very professional company

Gina R

2 years ago

We had a bit of a plumbing emergency, and they were very accommodating and managed to fit us in the same day I called. The tech was experienced and thorough, and he clearly explained our options. Everything works great now. Really appreciate the extra effort!

M Helton

5 years ago

I've had Hope out recently for two separate jobs and both have been great experiences. Jeremy and Eric were both very good, they are friendly and knowledgeable. They were both very patient - working on old houses that seems like a good characteristics to have - they took the time to answer all my questions, to explain the jobs in detail and then make sure the work was done correct. Thank you Hope, Jeremy and Eric.

Patrick Schaecher

5 years ago

My wife and I noticed water spots on our kitchen ceiling so we called Hope Plumbing. Caleb Gluff was the technician sent to our home and he did a fantastic job. He spent significant time making sure he properly diagnosed the issue and came up with a creative solution to the problem. He was very friendly, patient and professional. We would recommend Caleb and Hope to anyone.

Candace Maugherman

3 years ago

I was expecting a few days delay in getting to set an appointment, but was very pleased when I got the same day service. Austin kept me informed when he would arrive, and he explained in detail the cost and options I could choose from. Austin also checked other plumbing issues when he cam to my home. He went above what I am used to. Thank you Austin and Hope plumbing,

Liz Pochop

3 years ago

We've been using Hope Plumbing for a few years after we moved into an older home. Everyone we've had has been fantastic. Most recently we had Justin Smith, and his service was above and beyond. If you can request him, do it!

Dennis Williams

4 months ago

On time and very professional. Got the job done and we’re very efficient doing it!

Jane Endsley

3 years ago

A technician from Hope had come out many years ago and told me my bathtub drain couldn't be fixed they would have to redo the whole hole bath tub; but today Chase came out and fix the whole thing to near perfect condition. He really took his time and it is so much appreciated you have a good employee there

Brian Rivette

3 years ago

Level of service/professionalism/expertise that Carlos has was fantastic. He took time to explain things that a normal plumber likely wouldn't do and take the time for.With that said, I was disappointed that I was given a service date and then was told at the end of the day they wouldn't be able to service it. I took the day off to be at home while it was prepared just to have to take an additional half day for the repair. I also told the CSR that I had another appointment at 9:15am. She told me she would have someone out there first thing and I had to end up cancelling two additional appointments as well. Regardless, I will recommend Hope Plumbing, as I support the local business.** Dang, they went and sent a personalized card and apologized and a small gift card for the inconvenience. That deserves going up to 5-stars to me.

Molly Harbison

5 years ago

Jeremy Fox came out to our home and serviced our drains (which were backing up in the kitchen and bathroom). He was extremely knowledgeable, friendly, provided a lot of options to fix our issue, and ultimately fixed it quickly and efficiently. He was great!

mary gorgol

6 years ago

Jim did an excellent job with estimating and explaining the work in easy to understand manner. He did outstanding work on all of three jobs we had done. He was professional, prompt and courteous. We feel lucky to have found him and will use him in the future. We will also recommend him to family and friends.

Chris Meadows

5 years ago

When I called Hope Plumbing and set up an appointment, plumber Jeremy Fox arrived early the morning he was scheduled to come in, and quickly and efficiently determined the scope of the problem and provided a range of estimates. He did a great job of explaining to my brother and I why he was offering particular services, and why it would be a good idea to make one choice over another.Once we had settled on the services we wanted done, he got right in to work, and tirelessly wrestled with my century-old condo's antiquated plumbing for effectively the entire day, cutting out defective parts with hacksaw and replacing them with modern, high-quality gear.Jeremy was also very friendly and personable, and did not stint on advice for services that my brother might want to perform himself. I would absolutely not hesitate to have him out here again for any services that needed doing.

Christian Stanley

2 years ago

I'm a Hope plumbing member with an older rental home in broad ripple. I was informed by my tenant that there was standing black water next to the drain in the basement. They were able to come out the next day to snake the mainline as they have before. I do have roots in my line due to trees that we not cut down till last year. I was told that my line could not be cleared and I have no other option than to dig. I called another company for a second opinion and they had the line opened in less than a hour with a hydro jet from my basement cleanout. They then cleared the line of all roots and confirmed on video that my line is in very good condition considering the age. Also I should add, they charged my full price save my 10% member discount even though and they could not unclog the drain. They were professional per usual and helped cap an open drain.

Lee Songer

4 years ago

My experience with Hope was great. They kept me informed throughout the day about when someone would be here. Once Heidi showed she was quick, professional, and thorough. Overall I'm very happy with the service and will call Hope Plumbing in the future if needed

Faye Haltom

5 years ago

We searched and reviewed many plumbers. Based on our reviews we called Hope Plumbing. So glad we did. We needed to have both bathroom toilets replaced. Our plumber Heidi called this morning with her arrival time and she was there right on time. She reviewed our situation and then wrote up multiple options for replacement. Heidi answered all our questions and once we made our decision she began work. Her knowledge and her work are incredible. She took the time to explain what she was doing when we would ask a question. My husband and I are so pleased with the job Heidi did. Any further plumbing needs we will certainly call Hope Plumbing. Thank you Heidi for a job well done.

Randy Nowak

4 years ago

Hope has always provided great service anytime I need them. I appreciate the communication on service calls or anything else I have had done. They go above and beyond to keep you informed of an arrival time. Today I had great service from Leon Hiepner for a clogged line. He cleaned up after getting the line opened and gave info for maintenance to keep the line flowing. Would definitely recommend.

Leah Hiepner

5 years ago

Leon recommended to have Hope Plumping come and insepct our pipes in a house we just put an offer on. Ryan did an excellent job, very efficient and also let me know what he was doing and where the problems were in the foundation. We will definitely be using Hope for any plumping repairs in the future! Great service!

Java Joe

6 years ago

Hope Plumbing is amazing and wonderful. They have a group of expert plumbers lead by Casey O'Brien. I had called Hope to come to my mothers house for plumbing services and they were very responsive and delightful. Mr. O'Brien ensured my mother and I that they would complete the job in a certain time parameter. The time parameter was adhered to and the job was completed with accuracy.Thank you Hope Plumbing for your friendly neighborhood Plumbing Services and thank you Mr. O'Brien for being professional and very knowledgeable in regard to plumbing services and sales.

George Hanlin

2 years ago

Alex Redelman was my plumber and he did a great job. He clearly explained options and worked quickly and expertly. On top of it he was incredibly friendly, which is always a positive attribute for service people who visit your home.

Dan Sheehan

4 years ago

The water company notified us that we had to replace our nipple pipe with threaded pipe and get a new stop & waste valve. Our house is approx. 120 years old, so every plumbing repair brings the possibility of replacing a lot of pipe, digging up the yard, and spending lots. Jeremy D, our plumber, not only took the time to carefully talk me through the risks and give me updates during the job, but he was able to fix our tricky situation so that we didn't have to dig! He saved us thousands, and was polite and professional the entire time. He's knowledgeable and competent, and is in fact a pretty interesting person, though we only chatted for 5 min or so. Thanks, Jeremy and Hope Plumbing, for the work you did here today.

Jared Byczko

6 years ago

Unfortunately in a one week span, I had two plumbing issues.Fortunately I called Hope Plumbing and had both issues resolved that day. Adam R. was very personable and helped find a leak in a second floor shower. The second project consisted of troubleshooting the installation of a new dishwasher. Jim was successful in finding the issue and then completed the installation. All in all, I've been very happy with the services provided by Hope Plumbing.

darryl williams

2 years ago

The plumber was on time. He was personable and very knowledgeable. He presented me with 3 options and explained thoroughly each option. Any concerns or questions were answered immediately. I was very happy with the service and would recommend it.

James Allen

7 months ago

Alex was my technician super friendly and knowledgeable, he knew what he was doing and was in and out I highly recommend him and Hope Plumbing

David Vass

5 years ago

Excellent service and results, and on a Sunday! A pipe burst in my wall and three hours after it happened, Hope was able to send Leon to my house who was just great, fixed the issue and knew his stuff. It's rare to experience the kind of professionalism I received, and the pricing was reasonable, especially so for a weekend emergency call. Well done!

Maggie Spicer

4 years ago

Jon Bidant was AWESOME! he kept me well informed of the situation and what to expect along the way. He made sure to fix the problem all the way to the source and didn't try to rush through things. I feel confident that Jon truly cared about getting our house back in shape, as if it were his own.12/10 would recommend Jon from Hope Plumbing for all plumbing needs. I'd hesitate to have anyone else work on our home.

Kasey Marley

a year ago

I called Hope Plumbing to clean out my sewer lateral after a backup. Seth was a pleasure to work with and very knowledgeable. I would definitely recommend Hope's services to others.

Lori Adams

2 years ago

Service was great, really fast and Freddy even replaced a yellowed ceiling access panel with a new one which was a huge improvement. Freddy went above and beyond by not just fixing the outside faucet but also replaced the 34 year old inside components that were starting to deteriorate as well. Also took time to look at my shower and provide guidance on what I would need to consider replacement. A+++

Jill Folstrom

5 months ago

Our technician was knowledgeable, detailed, and shared with us what he was doing, and why.

David McMahon

5 years ago

This was my second time calling on Hope Plumbing in the last year for my older home (built in the 1950s). For the second time in a row I received top notch service. Jeremy Fox was very professional, great at explaining my repair options and am glad to say fixed my issue right the first time. I will continue to recommend Hope to everyone I know.

Michael Gobiel

5 years ago

My experience with Hope plumbing has been horrific. Peter the site manager has one excuse after the other and my one day job has now turned into 5 due to total incompetence of Peter and his men. He apparently lives in my neighborhood and of this is how he treats neighbors let alone customers, beware. I have spent a good amount of money and would never recommend Hope. Call a reputable pluming company if you want good service. The job is still not done and could have been last week but they have more excuses. Awful customer service, awful local company don’t waste your money.

James Gilroy

9 years ago

I have been unlucky enough to require sewer line fix's twice over the last 5 years, but fortunate enough to have the work done by Hope Plumbing. Hope does an outstanding job regardless of the size and scope of the project. The team is professional, hard working, and is always clear on what you options are to make sure you can make informed decisions as the customer. I've used others, but not sience I have used Hope - they are clearly the best around. My wife thinks Jack is handsome, but that has nothing to do with this review. I just think he is kind of OK. Great people, great company, great service.

Nick Brown

3 years ago

Great company to deal with. Came exactly when they said they would, and very professional. Tyler was great to deal with, looked at everything for me and got it fixed quickly and correctly. He took the time to explain everything and answer all my questions. Very fair with pricing as well

Jim Malone

3 years ago

Have a 1930’s era toilet that was had a leaking seal in the tank. Hope came out within 24 hours and provided options for repair or replacement of the toilet. Decided that replacement was the best option. Richard completed the job very quickly as he estimated and I was impressed with the quality of the job and nice clean up.

Micheal Brown

2 years ago

I needed to have a plumber come out and reinstall faucets and drains as we replace a countertop. When the countertop was removed they damaged the supply lines. Ben, our service technician, replaced the supply lines with one that had true shutoff valves, and in short order reinstalled the faucets and drains. Ben then tested for leaks and he cleaned up and left. Ben was very professional and courteous and was very respectful.

Bethany Terry

5 years ago

Nothing is more frustrating than waking up to no running water in your house! I called the 24 hour phone number and they immediately got me in touch with Hope Plumbing and I was able to schedule an appointment for the very next morning!! Evan was my plumber and I could not of been more happy with his service. After an hour trying to find the source of my leak in a VERY small crawl space he got me the affordable quote right away and then spent the rest of the day making sure I would have water again and fixed my leak completely.. I recommend Evan and Hope Plumbing to anyone in need of plumbing services. Thank you again Evan for your expertise.

Kristen Cadwallader

6 years ago

This morning was my second time using Hope Plumbing and I had the extreme pleasure of working with Jon B. and Jacob W. once again. Not only are these men beyond knowledgeable and efficient, but it's generally a pleasure to work with them. Both times I've called were under circumstances that I had no idea what to expect monetarily and I was extremely anxious. I can't recommended Hope Plumbing enough and it's so reassuring to know I have someone in my corner that I can trust and depend on for my plumbing needs.

Caitlin Arnold

2 years ago

Tyler was prompt and personable. He explained options thoroughly and checked in often. Repair was expedient and well within my price range. Thanks Hope Plumbing

Ben Rogers

5 years ago

Received very good service from technician Jim Cummins. I was pleased that he consulted on cost throughout the service call and helped me choose the services I needed. The work performed (installation of a new exterior spigot with shutoff valve) was excellent and I appreciated his included plumbing inspection.

Tim Manship

4 years ago

Great stuff! They gave me updates throughout the day to let me know if the appointment is still on time. Jim was extremely professional, informative, and got the job done efficiently. He even came back to the door to let me know my garage door was open! I was extremely satisfied with the service.

Mark Zander

9 years ago

Hope Plumbing installed our deck in 2012 and we called them back out to install our privacy fence the next year. Their work is excellent and their employees are very skilled and courteous.When I had an emergency plumbing issue last year I called them first. They didn't have anyone available at the moment, and it was an extreme emergency, so they recommended another plumber who might have someone available. I was very impressed with their honesty and integrity.It is always a pleasure working with them and I will call them in the future with any remodeling or plumbing job I need done.

Pat C

5 years ago

Great experience with Hope plumbing. Was able to get me scheduled very quickly after calling. Was able to get full repair completed in the same day. Worked with Heidi, who very patient, answered all my questions, and very professional. Would definitely work with this group again.

Daniel Carpenter

a year ago

Ben and JP did a thorough and meticulous job of installing a water softener and hot water recirculation system as well as replacing 100 year old pipes with synthetic material and several shutoff valves plus new exterior hose faucets. Their courtesy and eagerness to extend themselves for us were a credit to HOPE. Thanks, D and M

Kat Gilbert

4 years ago

We had Jim come and fix our water heater yesterday. He also spent time explaining what was going wrong. And how to prevent it in the future. He also took time to point out some general plumbing information (where my main water valves we’re and how to use them). I also appreciated that when they had to reschedule my appointment due to previous appointments running long before I could even ask for it they offered me a $50 credit to my account. They really understand what customer service means!

Randy Spieth

3 years ago

Last year I had Leon and Richard out to install a water softener. I couldn't be any happier with the decision. They were very responsive when I noticed an issue within the first week. A valve was left on the off position that stopped the flow of water to my refrigerator, which became obvious as the ice maker wasn't replenishing the bucket. They were able to guide me over the phone which valve needed turned and it was good to go. I was glad it happened because I picked up a thing or two about the piping and what valves did what, in case I ever run into an issue.

Jeremy Chiddister

6 years ago

I had a great experience with Hope Plumbing. Drew came out and quickly diagnosed the issue, walked me through my options and thoroughly explained his professional recommendations. If you want honest, quality work, look no further!

Christianna Niemoeller

2 years ago

Hope Plumbing was recommended by my Redfin real estate agent. The response was quick for providing quote options and also for scheduling the installation of a sump pump in an existing basement pit and drain pipe system. In just 2 and a half days, including chopping space for the pipe through a large tree root, the system was installed. The only concern is that it does not include a “freeze guard” component for the pipe in cold temperatures.

Amal Anthony

a month ago

Prompt service with a clear explanation of the problem, our options, and fair pricing.

Sean Sweeney

3 years ago

I needed same day water heater replacement and Hope was out within an hour of my initial call. Matt was courteous, professional, and knowledgeable. His quote was competitive and the work top notch. I’d call these guys again for sure.

James Peveler

2 weeks ago

Ed was great. Very friendly and professional.

Elliott Smith

4 years ago

The only good thing I can say is that the initial consult and estimate was free. The plumber came to my house do to a leak from the toilet. I told them exactly what it was and where it was. I told them I would have taken care of it, but had surgery and couldn't carry the toilet. They wanted $266 dollars for two screws, and a 10 dollar wax ring to be installed. Be prepared to have your pants pulled down on the price. Not pleased. Hope thank you for replying but my foot has healed, and I am not in need of anyone for help moving forward. I asked for a built toilet to be dropped onto two bolts and nuts tightened, and was given your $266 price. Needless to say I won't be calling again.

cathleen alaimo

4 years ago

Hope Plumbing provides outstanding service. I was notified before my plumber arrived; they even sent me a photo of him and short bio which was a nice touch. Eric was professional and thorough, and I would gladly have him return when I need additional plumbing services.

Julie Bush

4 years ago

Shout out to Hope Plumbing for a job well done! We had a new water softener installed - shut off valve - kitchen faucet - garbage disposal and guest bathroom sink repaired and upgraded after 19 years. Being in a 104 year old home always presents challenges - but both Alex and Jon were amazing! They worked hard from arrival to departure always keeping us informed - updated - and aware. They were sensitive to us both not being well with bad colds and loved on our dog like it was their dog. They were personable - polite - engaging - and professional! Although our repairs were expensive - they were fair and competitively priced and most importantly guaranteed. We are now Hope Pkumbing members and will refer Hope Plumbing to our friends, family and neighbors! Thanks Alex and Jon!

Daelan Scroggins

5 years ago

Hope did a great job handling the older plumbing in our home. We had an issue with a leak under our bathtub that was causing water to come down through the ceiling. They were able to cut out the old pipe and install a new one in no time at all. Jim was great with not only his craftsmanship, but his ability to explain the issue and the fixes he put in place.

Dan Marino

3 years ago

Woke up this morning with a busted water heater. My first call was Hope because on previous jobs I had a great experience. John McNeil was amazing! Came in and quickly assessed the situation, provided options, then completed the work swiftly. From call to completion in roughly 5 hours! Now that is service!

Jon Feicke

6 years ago

This is the third time I have used Hope Plumbing and am still very satisfied with their service. Jim C. arrived when he said he would, found the leak and because of the location estimated it may take a couple days to repair. He had it repaired much faster and corrected errors that the home builder had made when installing the pipes in 1996. Great job Jim.

Joel Sheets

5 years ago

Had a small leak pop up on the pipe from our water heater. Called Hope Plumbing and they had a service rep (Nate Joyce) here in about an hour. He quickly located the issue, gave us a quote and did the repair. Nate was great and I would absolutely use Hope Plumbing again.
Thanks!

Christa Hitchcock

3 years ago

Discovered a leak in the ceiling from our upstairs shower and Hope Plumping was able to have someone out within the hour. We agreed to cut a hole in the drywall and he was able to help us deduce the cause of the leak. Nate was professional, prompt, and cleaned up after himself. After a $100 discount from a previous promotion, we only paid $15 his visit. He then took the time to address any other plumbing concerns in the house. Great experience!

Angela Peek

9 months ago

We have used Hope Plumbing twice now and we are extremely impressed with everyone from the office staff to the technicians. Excellent company!

Mr. Miguel

4 years ago

Called Hope Plumbing around 11:30am because I found a puddle forming around my hot water heater. By 1:30 their technician Quintin Bedwell was here. He provided me a quote with several options and explained them all clearly, taking his time to answer my questions. Once we figured out what would be best for me, he along with his apprentice, quickly and neatly replaced my failing water heater. They were both very professional, cleaned up the area after the install, and took away all the packaging, and old water heater. Hope plumbing has always provided us with great service, this time was no different.

Laine Hunter

6 years ago

I would like to recommend Hope Plumbing. They were punctual and professional. Jim was extremely informative and helpful. He diagnosed the plumbing issue and began working on it that day and finished within 36 hours. We will use them again in the future for any plumbing needs. Thank you Jim and Hope Plumbing for all your help and professionalism.

Jacob Zimmerman

8 years ago

I used Hope Plumbing to replace nearly all of the plumbing to my upstairs bathroom in my 104-year-old house. I had them back a few weeks later to repair my leaking vent stack (improperly repaired by the previous owner), and they were able to find a different solution that cost 1/3 of what was originally quoted. Of the handful of contractors I worked with due to dealing with a home warranty, Hope really stood out. The work was very well done, the pricing was reasonable, and they were very responsive and easy to work with throughout the whole process.

Alexis Terzo

4 years ago

Freddy Luna was amazing! He was quickly able to diagnose our 20 year old sinks drain issue and install new pipes and plunge stopper. It drains like a dream now. We have used Hope Plumbing three times this year for different issues and highly recommend them!

Lena Bussman

a year ago

Well two fine repair guys stuff and Demetrius showed up explained everything to me brought in their equipment explained what they were doing or fast were courteous explain what the problem was explain the service agreement there was did their work really well and cleaned up and help me make sure that my drain is clean and I am very happy with them they do an excellent job they're very professional very courteous very personable I think their quality people and I will use hope again and I pretty sure I'm going to get there service contract

Susan Vinicor

6 years ago

I originally called to have my outdoor tap replaced, but also had the hoses to my washing machine updated and the hot and cold shower faucets repaired. I was notified before the plumber's arrival which was much appreciated. He performed the work quickly and professionally and cleaned up any mess. I couldn't have been more pleased with Evan's work. I will definitely be calling Hope for the future plumbing repairs and replacements which are part of owning and maintaining and older home.

Kendall Marshall

4 years ago

Daniel Conley arrived right at the scheduled time. I loved getting the calls, texts, and emails to let me know he’d be to my house within an hour. He quickly found the problem which was tree roots in the sewer pipes. He cleaned them out quickly and efficiently. I would highly recommend and will use this company again! :)

Sara Dalton

3 years ago

John Sublett came out to run a camera into our sewer line. He was super nice and did a great job helping us to understand! He even located our bathroom shut off valves as a favor. I would highly recommend John and Hope Plumbing!!!!

Daniel Walker

4 years ago

I have been doing business with Hope Plumbing for over nine years because they are local, reliable, reasonable, and know these older homes. Jim was the plumber who visited today and did a fantastic job!Ricky from Hope installed a new outside faucet and did an excellent job and cleaned up afterwards. Hope always sends a professional to heal my homes plumbing repairs.

Lindsay Lester

3 years ago

Best plumbing experience I've had yet. Everyone from the initial call, to the tech on site was knowledgeable, courteous and respectful. They were respectful of my time, punctual and accurate in all estimates. The work was done well and the area left clean. Thanks for everything!

Shumoune Sultanali

a year ago

Thomas did an amazing job keeping me informed and giving us the best prices for the work we need done. I'm impressed with the service and I'll be using them in the future.

Helen Sanematsu

3 years ago

I have a lot of confidence in Hope Plumbing, so even though the service cost $300, it was worth it. Hope will also send you a text message with your technicians photo and name, and they stay in touch with you throughout the day so you know exactly when to expect them. Real pros.

Constantino Gabrie

3 months ago

Alex is a nice person to work with, great professional service.

Tod Karpinski

5 years ago

Update May 2018:We are members of Hope's maintenance program. In addition to a discount on service it also nets us a yearly inspection. Called to have all of the items addressed (replacement sink fittings, replaced drains on the tubs with ones that actually shut, etc). Dennis was out over two days and handled it all. We even discussed our shared love of bourbon as we moved a few things out of the way in the basement. Hope did something new and sent a text message with a photo and short bio - everyone I mentioned this to thought it was a cool touch.Dec 2016:Went downstairs at 3pm on a Saturday to find the water heater leaking all over the basement. Called Hope and they were able to come out same day with a brand new water heater (We are also Service plan members which means no emergency fee). Jon B arrived early and got the new heater and sump in before 8pm, without any fuss.As always, we can count on Hope for punctual, quality service, with highly , qualified and helpful plumbers, and always recommend to our friends when they have a plumbing emergency.

Betty Caballero

4 years ago

Jonathan Bidart is the absolute best! He was always professional, thorough and courteous. He kept me updated of every detail along the way. You can't go wrong with Jonathan doing the work. Hope Plumbing, I hope you know that you have a great plumber on your hands, don't let him get away.

jim nafe

a year ago

The business contacted me promptly. The technician set up the appointment for me. My experience with this business is that they were very professional and communicative. The water heater in whole house filter were well installed

Robin

3 years ago

We called Hope Plumbing because the business advertises that it specializes in older homes. We were not disappointed. We have fixtures in the bathroom that date to the 1940s. The technician, Joe, was very knowledgeable and offered advice on ways we could keep and restore the fixtures instead of ripping them out. We’re still deciding what to do. But Joe’s knowledge and passion for his work have convinced us that Hope Plumbing is the company we want to work with.

Natalie S

4 years ago

Tyler was excellent. He was punctual, courteous, and knowledgeable. He took the time to explain to me what was wrong, why things were not working, and how he was going to fix them. He also took the time to ensure I was satisfied with the completed jobs before leaving, and checked with me that they now work. Tyler was an ethical and kind professional, highly recommend and will be calling them again if we need service in the future!

Dawn Lowry

a year ago

They were very responsive and timely, I very much appreciated the install, I did get a tankless water heater. I certainly would recommend the company. Thank you

Anthony Fentress

6 years ago

This is by far the best plumbing company in the city. Everyone I encountered from Hope was very polite and extremely professional. Jacob Waycott is an absolute beast at this profession. He completed the job on time while training an new employee. I can't remember that young mans name but he did a great job as well and had a very positive attitude. I am going to recommend Hope Plumbing to all my friends. Keep up the great work

Kasey May McCreery

5 years ago

I have used Hope Plumbing twice now and have been very pleased both times. They are very courteous and timely and have lot of knowledge about older homes. Jon Bidart worked on my house today and I couldn't have been happier about the water heater install, especially with some lovely old home basement stairs which are always a challenge.

Carolyn Benner

3 years ago

Hope plumbing technician Leon was excellent!. Detailed explanation and estimate were just what I needed to make an informed decision. Work was excellent, and I am a neatnik, so I was grateful that he worked carefully and left everything neat and clean. Would recommend!

Diane Glosson

6 years ago

Excellent service. Just purchased a home and Hope Plumbing caught items the inspector didn't! Service was fast, thorough and our tech David H. was extremely helpful in explaining about the new home's plumbing, how the new water softener works and how to maintain it. Highly recommend calling them!

Ann Jones

a year ago

Trayvon is the best hands down!! He came to our house, provided us with great information, worked through the night so we could have hot water and came back early the next morning to finish up. Truly unparalleled work!! We feel so lucky!!

Victor Robinson

3 years ago

Carlos Hernandez, the technician that did the work was great. I told him that I would give him eleven stars but five will have to do. He was friendly but very professional. The work was done quickly once he assessed the problem and guaranteed. If you just want cheap low quality work you should look elsewhere, you get what you pay for. Thank you Carlos for a job well done.

Joel Aguilar

a year ago

Crazy expensive! They charged me over $5k to install 2 new valves and a yoke in the meter pit. They said they would need to excavate hence the insane price. They ended up bringing a shovel and barely dug at all. I can't believe I paid so much for this!

Frank Rocchio

3 years ago

Richard was great! A real professional...he presented several options for our repair and did a great job explaining the repair process. Was able to restore our 1950s faucet instead of replacing and losing the aesthetic. Thanks!

Chris Cavanaugh

3 years ago

Jonathan Bidart was right on time both days and called me to say he was on his way. He gave me an estimate upfront that they did not deviate from and showed me the progress of their work throughout the process each day. They cleaned up after work each day. Cannot recommend this team enough - great job - very satisfied!

Jessica Klasky

3 years ago

Had Austin come over for a small gas leak fix. He fixed it quickly and then offered to check my plumbing lines for free. After I told him I didn’t have a water softener, he suggested installing one. I was hesitant because I’ve looked at prices for that before, but after talking a little more was offered a price I couldn’t refuse! Same day, I had a water softener installed! He was extremely professional and did a great job with the installation! Really looking forward to no longer having calcified faucets! I’d highly recommend calling hope plumbing and asking for Austin if you have any plumbing needs!

Michael Fischer

2 years ago

This is my 6th experience with Hope Plumbing and they have all been excellent. This one was more urgent than most because our sewer was clogged and we dared not flush a toilet. Hope was super responsive with a team of experts.Most memorable for me is camera expert, Ricky Crawley. He left me with a video of the entire 157 feet of my sewer as traversed by the camera on a cable. I was able to map the curving path around my garage and under the street next door to the city main in the yard across the street. How? Ricky left behind locator flags complete with depth indicators. His technology can tell him where and how deep his camera is.This was beyond normal because our problem persisted after ordinary solutions should have worked (sewer rotating drill and hydro jet.)In the end the unexpected solution was built on detailed information and coordination by experts at Hope in our time of need!!

Sonja Burdix

3 years ago

Your company should be overwhelmingly honored to have such a diligent, responsible, honest, and extremely task oriented employee such as Leon. He focused on implementing every possible avenue his professional expertise and knowledge as a plumber enabled him to utilize. He worked effortlessly and went above and beyond any worker I’ve ever employed or witnessed working. He truly deserves employee of the year, without my even having seen what your other workers may have accomplished. He worked for 12 hours until he finished a job that he started. I almost feel confident in saying that had anyone else come to do this job, the result that Leon accomplished would not have come to fruition. I was in his presence at least 11 out of the 12 hours he worked. He tried and tried and tried again. And in the 11 th hour, when he thought he had done all he could, he gave it one last try ... and Whoa! The grease broke lose and he saved his client what would have literally been thousands of dollars. You gained more from his tenacity and grit then you would have, had he given up and told his client the worst case scenario of having to bust through cement, floors and no telling what else. He deserves a bonus from you all?.. and recognition for a job damn well done? I wish this job was filmed. It would have been an outstanding learning and training video for all plumbers.

Dan Parker

5 years ago

I called yesterday for an urgent issue with my outside spigot. They said someone would be out the next day between 8 and noon. Leon was here by around 9 AM and got to work. He had the entire job done and cleaned up in about 3 hours. He did excellent work, and it is warranted for a year. I will definitely be calling Hope (and asking for Leon) again for my future needs. Excellent work.

AnnaLee Higgins

6 years ago

Hope has always been very dependable and responsive when we need them. Quintin Bedwell did an excellent job clearing a clog out of our main line. Took him less than 10 minutes! I would highly recommend Hope Plumbing and will definitely use them again!

Nichole Albrecht

2 years ago

Highly recommend Richard C., he was very professional and kept to the scheduled appointment time, which I appreciate. The work was well done and he found my leak, thankfully before it became a burst pipe. He also kept a tidy work space and cleaned up the mess after himself. ????

Rachel Johnson-Yates

3 years ago

Tyler did an amazing job! He was the 4th plumber we had out to work on our issues and the only one to not attempt to sell us something we didn’t need. Quick, responsive, and honest. We will be sticking with Hope Plumbing in the future!

CaSondra Ulrey

3 years ago

Very professional company! They fast, friendly, and very informative. I especially appreciate the technician respecting our home by being tidy and not making any mess! And he was kind to our dogs :) I would most definitely recommend Hope Plumbing.

Gabe Sasser

2 years ago

Hired Hope Plumbing to perform a sewer inspection before buying a house under contract. Received an update when the technician was dispatched as well as a call from the technician, Seth, when he completed his assessment. Seth was polite, friendly, and very helpful, taking time to review what he found during the inspection. Looking forward to hiring Hope Plumbing for future services.

Dave Johnson

5 years ago

Jim was a very professional technician. He was very prompt,courteous and efficient in replacing our water heater and explaining all the options. Based on this experience I would highly recommend Hope Plumbing to my friends for any of their plumbing needs.

Stephen Camp

a year ago

With water leaking from the first-floor shower to the basement, Sam was friendly and professional to find the source of the leak with no problem. While it was not actually plumbing related, his investigation skills got us on the right track to having our shower back again. Thanks Sam.

Adam Jacobs

5 years ago

We really appreciated our experience with Dennis, who replaced a bad element in our water heater, then redid the plumbing in our utility closet to 1) get the water heater facing the correct direction and 2) put in a water softener.Dennis was polite, his work was clean and tidy, he explained each part of his work as he was doing it, and he made sure we were aware of all the possible solutions (and the costs of each) available to us. As an accountant, the latter was most appreciated by me. We feel like Dennis really went out of his way to ensure we got the best deal for our needs. We're looking forward to working with Dennis and Hope Plumbing in the future!

Dana Juncker

4 years ago

Richard was great! The power went out the night he was supposed to do the job, so he came out first thing the next morning. He was personable and a good conversationalist (I know I can get chatty sometimes). Which I really appreciated. He was patient with my dogs and took the time to give them treats and “make friends” with them! Thank you for the spectacular service!

Cristina Davis

5 years ago

Hope Plumbing did an incredible job with a sewage back up that we experienced this week. Jacob Waycott was our technician and was friendly, prompt, and thorough with our service. Jacob was also very honest about the services we actually needed to resolve our plumbing issue. Our home warranty company couldn't get a plumber out here for a week, but Jacob came out the day we called for our problem. Gabe also called us throughout our service window to update us on when Jacob would arrive which was very helpful and reassuring. We would recommend Hope Plumbing and Jacob to anyone who needs plumbing work completed. We were very impressed with Jacob and hope to use him again for our future plumbing needs.

Joe Reece

6 years ago

When we needed our sink drain pipe unclogged, Hope Plumbing was able to come out within 45 minutes - and I called on a Friday at 5 p.m. Quentin did a great job diagnosing the issue and taking care of it in a friendly, professional manner.

Angela Hennette

6 years ago

I called HOPE Plumbing and they were out here within the hour. Jacob our plumber was a clean cut, professional young man. He diagnosed our issue with ease and was extremely trustworthy and honest. Being a stay at home mom, sometimes you can feel a little worried when someone comes into your home, I did not feel that way AT ALL. Because Jacob was so great, HOPE Plumbing has a new costumer who will recommend them to everyone.

Brian McQueen

5 years ago

I have used Hope Plumbing again in 2018 - This time Quintin Bedwell came. He helped us removed some old house iron pipes and replace them with nice new plumbing. Great experience. Quick, well done and pleasant service!Evan Kelsay from Hope Plumbing visited our 1955 house today to remove two toilets that were original to the home and install new ones. The work was done very neatly, professional, and looks great. Evan called ahead of time, arrived when promised, assessed the situation gave a quote and did the work. He is professional, knowledgeable and skilled. Dealing with Hope Plumbing prior to working with Evan was also a very good experience from our end. Jillian took my original call and was always pleasant and professional to deal with. I then worked with Michael who helped us pick out the equipment.Evan ran into one of those old house things that I run into several times on this house. The flange for the old toilets were too high for the new toilets. As soon as he ran into the issue, he showed us what the issue was, gave us options with prices. We agreed that he should do the additional work to get in the new toilets. However, even after we agreed to do the extra work, Evan kept thinking and came up with a way to install them without additional cost. He again communicated it to us and we agreed - no extra cost needed.We also asked about replacing our water heater at a future date. He again provided options and prices.Overall a good experience and we will use Hope Plumbing again - when we do, we'll be requesting Evan!

Katie Vaal

4 years ago

Jeremey Fox working for Hope Plumbing is a wonderful plumber. He was knowledgeable about the problem at hand, helpful answering all my questions, and very detailed looking at all possible options throughout our house. I would recommend him to anyone and we will have him back for our next plumbing job.

Stuart Williams

4 years ago

I called in the morning requesting service to get a leaky toilet fixed and Jon Bidart came the same afternoon. There was excellent communication from the dispatch center prior to Job’s arrival and I received a text message prior to Jon’s arrival with his picture and a short, fun bio. He was professional with a clean, tidy appearance and diagnosed the problem quickly. Jon took time to explain the issue and I was given a quote prior to work beginning. He worked quickly and was very courteous. After the repair was completed, he made a few recommendations including adding a whole-home water softener, which we are considering. I’ll definitely be contacting Hope in the future for any plumbing needs, and will be specifically requesting Jon by name.

Kevin Cornell

4 years ago

Showed up as a scheduled on time. Gave 3 good quotes. I chose the one I wanted with no salesperson pressure. The issue was not as intense as he has quoted and he told me he could in good faith charge me for what I paid for and refunded half the cost. Wow an honest repair guy! What a breath of fresh air. I'll be a client for life. Great job!

Craig P Anderson

4 years ago

Updated June 27, 2018JB came out today to replace my water heater. Explained the problem, the job and gave a firm quote. Very thoughtful about making sure things were out of the way as they moved out and in a new 75 gallon tank. Cleaned everything up and worked quickly.Update July 31, 2017Quintin Bedwell came out today to replace a bad outdoor spigot. Came in, gave us a solid quote and did the work professionally and completely. Also pointed out some other areas of concern for us to consider. Nice work.Update Jan 12 2017Another plumbing issue resolved today by Drew T. Professional, courteous and best of all, successful in resolving my issue. He's been out twice now and always makes a point to carefully walk through my options. Great service!I have used Hope Plumbing for several jobs from big to small. I have always been satisfied with their work and their price. They gained my loyalty on their very first call when I needed to stop a dripping shower in my 70 year old home. Two other companies quoted me in the thousands as they believed they would have to rip out the wall and replace pipes, etc. The Hope Plumbing guys took 1 look and told me they could repack each handle to stop the dripping. Total cost under $200.I know they're ethical and smart. They are my go to plumbers.

Linda Etherton

4 years ago

Excellent service, prompt arrival and very knowledgeable service from Freddie. He dealt patiently with my recalcitrant drain applying multiple strategies until it cooperated. My only quibble was with the bill. Much better than my last experience with Hope, so, while I had been wavering in my loyalty due to a couple of bad experiences with servicemen and receiving email promotions that I was told would not apply for me(read still simmering irritation here),I will continue to use them.

Angela Davis

3 years ago

Called and they had someone out within 90 minutes. Sent a text confirming the appointment with a picture of the tech. Kara on the phone was super pleasant and Brian the tech was very nice and fast! Will definitely recommend!

Paul Horner

4 years ago

Within 18 hrs of *client* service inquiry we received:- appointment to have 3 toilets- purchased and installed- 3 reasonably quoted prices- good, better, best tiers of equipment- completed service requestAll accomplished with professionalism and expertise!Done right the first time!Recommendation: YesWe are loyal clients of Hope Plumbing!Thank you JD!

David Maurer

4 months ago

Service tech was prompt, professional and personal. We will use Hope again!!!

Caroline Langellier

6 years ago

Thomas and his colleague were awesome! They were prompt, professional, conscientious, friendly, and knowledgeable. They replaced some old water pipe and valves along with two outdoor spigots and installed a water softener and filter. The price seemed fair. The woman in the dispatch office was very friendly, helpful, and personable. We will definitely use them again!

Jenny Goodyear

6 years ago

Another great experience with Hope Plumbing! Living in a old home in Broad Ripple requires more than average calls to the plumber. Today's call was for maintenance clean-out of our sewer line to prevent costly repairs down the road. This was our second time working with Jacob Waycott, who was thorough in his work and answered all of our questions.Thanks Hope Plumbing for your honest, professional team and reasonably priced plumbing services!

Ryan Replogle

3 years ago

The friendliness and professionalism of the entire staff is top notch! Ryan made sure I understood the work needing to be done and the end result was great! Overall a wonderful experience— I highly recommend Hope Plumbing.

Jill Kuhfus

6 years ago

I would highly recommend Hope Plumbing and more specifically, Adam R. Adam is incredibly knowledgeable, friendly and meticulous. He gave me several different options and showed me all the pricing before proceeding with the work. He kept me informed the whole time and showed me the different things he was working on and explained what the problem was and how he fixed it. He cleaned up after himself and even offered to take out my trash! As he was leaving he came back to let me know my dog had gotten out of my yard! Super nice guy! He went way above and beyond in my opinion. I would hire him and Hope Plumbing again in a heartbeat!

Mary Toman

3 years ago

Our water heater went out on a Sunday night. We called and got several high estimates first thing Monday morning.. When John McNeil came out he was fast,friendly, and gave us a very reasonable estimate and we needed hot water as soon as possible because of an elderly, handicapped family member living in the house. Now here is where this company and John really shines. John, who by the way recently had shoulder surgery, found out there could be a delay getting someone out that day so he said he would do it for us. This was very impressive and John didn't have to go above and beyond...but he did. That's real old fashioned customer service. Hope plumbing is our go to place now for our plumbing needs. John you're a true caring human being and during these trying times it was so refreshing to see such good works from just one young man. Bless you sir.

Jessicah Krey Duckworth

3 years ago

We had a reoccurring problem with our filter/RO under the kitchen sink. Once he diagnosed the issues, Austin went above and beyond to explain the cause and proposed multiple ways to solve the problem. I decided on an option and today he returned to finish the job. We are all very pleased with the new water filter! Hope Plumbing installed our basement bathroom as well. All of the plumbers have been very courteous, professional and thorough.

Joe Minkner

5 years ago

Service on 7/14/17Top-notch service from start to finish. I was lucky enough to get a same-day appointment scheduled by the extremely helpful and friendly, Kate in their office.I was notified by email AND a courtesy call from their plumber Jeremy that he was on his way and provided me with roughly a 30min window until arrival- allowing me to get home in time.Once on-site, Jeremy did a fantastic job getting right to work and determined my issue immediately. He worked diligently until the line was clear and even answered all my stupid questions. (After all, he's the plumber, not me.)I will gladly call Hope again in the future. (But... here's to hoping that I won't need to.)

Beverly Goforth

4 years ago

Work is complete! Jim is awesome!! He replaced the toilet, sink, vanity, etc. for our bathroom. We are quite sure it was the original to the 1955 home of my parents. He is diligent in the details. It looks beautiful!We had been searching for someone to replace our toilet, vanity, sink, faucet, etc. in our bathroom. We experienced more than one ‘no show’. A friend mentioned HOPE plumbing. I called them and they were at our house in less than an hour for an estimate!!!! From the phone call, text updates, email updates to Jim arriving ~ all interactions were great! They text and email when the technician is on the way. The alerts include a picture and a paragraph about the person. I found this very reassuring for when Jim arrived at our house.Jim was informative and helpful. He will be returning to do the work for us. Note: He could have done it that very day, but we scheduled for a different day for our own benefit. Another review will follow when work is completed.Also, we signed up for there Service Partner Plan at $8 a month. Saved that day on having a sink unclogged and will save 10% on the upcoming work.

Amy Bartnick Blume

5 years ago

We were very pleased with the professionalism, communication and support we received on our week long saga with a broken sewer pipe. Hope Plumbing and Ryan were very helpful, knowledgeable and down to earth. I would highly recommend and would use them again.

Jason C

2 years ago

Great quality work. When fixing the shutoff valve for the toilet. Brain notice the water pressure seemed high. He tested it and it was extremely high, dangerous high.He recommended that we have a pressure valve installed. What a difference it made around the our home. It was well worth the money, it may have saved us on other expensive items in the future.

Mark Newland

4 years ago

Jonathan did an outstanding job with a very difficult project - replacing the plumbing for an entire house. He did an excellent job letting me know what was going on and how much it would cost. He worked extremely hard and came up with an innovative solution to drainage problem and it worked great! First rate plumber, first rate service.

Matt Nichols

5 years ago

Hope is always committed to service with the various plumbers we've had in our home. Jeremy Fox came out for a warranty call on the sump pump system they previously installed. He found a bad pump and replaced it no questions asked. He was knowledgeable, polite, and efficient.

Truly Fair

a year ago

Thomas was on time. Performed the service professionally and kept me informed the entire time!! I ALWAYS use Hope Plumbing..!!! They are the best!!!

Kyle Stocks

6 years ago

Hope plumbing came out to an emergency plumbing issue we had. The guys were very punctual and respectful, putting our home and carpet first making sure to be tidy and professional. The issue was fixed very quickly considering they had to order parts! Very pleased with quality of service as well as customer service. Thanks, Hope plumbing

Levi Schubert

4 years ago

Jon Bidart was an amazing tech! He came to our house and had great knowledge about our plumbing issues that we were encountering. I am so happy I called this amazing establishment to work with! I will be telling all my friends to call Hope plumbing!

Dave Hullett

3 years ago

Leon is a great guy and great technician.Took care of our gas piping project better than expected.Great customer service and friendly, informative staff. I received text, phone, and email updates on the status of Tech arrival, with Leon’s name, photo and brief biography.I’ll be calling again on my next project!

Matthew Jones

6 years ago

We used Hope Plumbing about two weeks ago. We called on a Friday and they came out Tuesday. We were originally scheduled for Monday but there was a scheduling error. Hope Plumbing did give us a small discount due to the error. Jim was our service technician. He was very efficient and knowledgeable. He talked me through the whole process from best case to worst case. I will definitely call Jim at Hope Plumbing if I have another need for them.

Gordon Watson

5 years ago

Water heater leak really messed up my basement. A colleague recommended Hope Plumbing. Called at 10A on a Monday and they were out by 2:30P. Recognized I needed a new water heater and had a quote ready within 30 min. Quintin Bedwell from Hope Plumbing took on the project and had a new unit installed by 6:30P. They had a very reasonable service agreement to make sure things would be easily taken care of in the future. I'd rather not need their services in the future, but if (when) I do, I'm confident they will continue their excellent service.

Taylor Mearns

4 years ago

Dennis was awesome, showed up on time, presented us with several options, and explained why some were better solutions than others. Once we agreed on the best route to take, he began work immediately and was done very quickly. Cleaned up the mess and left good advice on how to prevent further plumbing issues.The company itself has a slightly unique practice of not scheduling appointments. They do this because they give everyone a free estimate on the work, and then are willing to start work if you want it done, so it's hard for them to know how long they'll be at each appointment. This was slightly frustrating to me as I did not expect this and was hoping to know a rough time estimate so I could make sure I would be home, but Hope plumbing is aware of this and they call roughly every 2 hours on the day of your appointment letting you know if they are still on schedule or not. I'm not saying they do it wrong or anything, just want people to know how it works since I hadn't experienced anything like it before.

Jim McQuiston

3 years ago

Excellent work. My technician was wise enough to double check his own work, a rarity these days when everyone is rushing to make an extra buck or punch a corporate clock. It turned out my clog was not completely eliminated with the first effort. The second effort proved good and some extra checks were made to be sure. Very pleased with the service provided.

Kelsey Sparks

3 years ago

Jeremy Fox helped us fix a leaking shower. He was personable, professional, and did a great job. Would absolutely recommend him and Hope Plumbing for any of your plumbing needs. 5 stars!

Amy Hammond

2 years ago

Joshua did an excellent job of replacing our water heater and water softener. He was polite, professional and courteous. Thank you! Will use Hope Plumbing again!

Linda McCreery

4 years ago

Jim from Hope Plumbing came out last night and fixed a corroded pipe under the sink. He did a thorough job and also checked out a couple of other issues that I asked about and provided me with an estimate for them. He was very courteous and knows what he is doing. I would recommend Hope Plumbing highly.

Kate Sullivan

2 weeks ago

Hope Plumbing has the best technicians I've ever encountered! Alex P. Did a great job unclogging my mainline!

Martha Ellen Talyor

8 years ago

Just had a great experience with Hope Plumbing yesterday! I had them install a new garbage disposal for me. I left a message over the weekend. First thing on Monday, I received a call to schedule the install. The guys came and were quick, efficient and friendly! And they were right on time. Could not have asked for a better experience!

Debbie Zimmerman

4 years ago

Johnathan and Alex came out to take a look at several plumbing issues we were having. They were both terrific, John explained exactly what was going on and the options available. He broke down costs and kept us updated on the progress. Whenever there were more questions they were both very patient answering and teaching. Dealing with plumbing problems is always stressful but they made it as easy as possible! We will definitely use Hope again!

Christine Horstmann

4 years ago

Hope Plumbing is the only company I will ever use for my plumbing needs. Our home was built in 1925. What may seem to the home owner as an easy fix is usually always a surprise, and Hope Plumbing catches it immediately. Jeremy is our guy!! Ricky is fantastic, as well!! The two of them just finished a very tedious job involving moving pipes, assessing unforeseen obstacles, and using out of the box knowledge to solve whatever issues are at hand. When Jeremy came out the first time we called Hope Plumbing, we knew that he would be our only go-to guy for future services. Jeremy and Ricky are professional, knowledgable, and always take the time to answer any questions I may have (which usually are a lot). Most importantly, Hope Plumbing is honest, and I never feel taken advantage of. I couldn't be happier with the work they do.

Anne Nickolson

4 years ago

Great service. Jim was a very nice, polite and skilled technician. We have had various repairs done on our old house by Hope Plumbing, and have always been happy with the work. We highly recommend!

Michael Annee

2 years ago

Carlos Hernandez walked me through everything that needed to be done in order to resolve a kitchen sink backup. He was very kind and insightful through the whole process. On top of that he performed high quality work, and made sure that the issue was completely resolved.

Elisabeth Bloomquist

5 years ago

We were very satisfied with Quinton's work. He replaced my broken disposal and fixed some running uphill plumbing in the basement of my old home. He had a pleasant, gentle demeanor about him, answered all my questions patiently and left the kitchen very clean. Thank you!

Tammy S

5 years ago

Josh Flowers did a great job installing my toilet, replacing a large portion of my vent stack and replacing all drains leading to stack. Called 2 other plumbers who would not move toilet flange rough-in closer to wall to accommodate a 26 inch toilet. This was necessary so the bathroom door would be able clear the front of toilet bowl. Other plumbers suggested getting a bifold door or moving the door. Both of those options would cost more money. Josh also proposed putting a clean-out on the bottom of the stack. He worked very late to complete the job and kept having me check things as the job progressed. Josh was professional and personable. I appreciate his patience in answering all of my questions and concerns. Very reasonably priced for the scope of work. Ladies in the office were very friendly too. Will use Hope Plumbing in the future.

Christin Sapp

4 years ago

Had a great experience! Jon was very helpful and nice. I thought we were going to have a big issue, and it turned out to be nothing! He was very honest and didn’t try and do unnecessary work which I appreciate. Will definitely use again in the future when I actually have a problem!

Samuel B

2 years ago

Jonathan and Travyon just finished replacing a valve and water heater. They were awesome and know what they're doing. I was given a range of prices for options which are competitive with others. Don't hesitate, just give them a call for any needs, I'll use them again.

Brenda Holmes

a year ago

Gave me the most affordable options and walked me through what is going to happen. Very impressive and courteous. They got my drain moving on first visit and I'm going to move forward on more extensive projects.

Sam Kafrawy

6 years ago

I've used Hope for many years and they've always done an excellent job, from new fixture installs to plumbing repairs and maintenance. Shout out to Evan Kelsay who came over earlier today, to replace an old sump pump in my basement. Cost was very reasonable and Kelsey was quick and efficient. Very personable and the experience was excellent. Hope has always been fast and responsive and I highly recommend them.4/6/17 - Had a leaky garbage disposer replaced today. Jon Bidart came out to take a look, and recommended a good replacement for me. Price was very reasonable and Jon did an excellent job installing it, testing it, and cleaning up afterwards. I've been using Hope for years and will not hesitate to continue to use them. Thanks again.

Rita Milandri

2 years ago

I used Hope to replace my gas water heater . The company kept me informed about the time the technician would come to my house and they sent me a text and called me when he was on his wayThe technician was able to identify the issue quickly and explained clearly what the fix would entail and what my options wereHe offered a competitive quote and gave me an early appointment for the following day when he was again on time and very efficientI was very satisfied and I certainly recommend them

Troy

3 years ago

I received my notification of arrival with a picture of my plumber. Carlos was on time, very polite & pleasant, explained four different options to resolve my issue. He was very efficient & finished sooner than his estimated time. Service was very good!

Brittany King

2 years ago

Very disappointing. Hope is one of the more expensive plumbing companies in Indy, we used them because we needed our toilet realigned after it came back in our home inspection, we needed to work done quickly and we needed it done right and we thought they would be able to take care of it properly. The repair tech didn't have the tools he needed and had to leave and come back, the toilet was re-installed crooked and the bathroom was left with a thick film of tile dust because no protection was put down to protect any surfaces. I called to complain, they sent out a new tech to center the toilet (several days later and he also had to leave to get a proper tool). They never addressed the filth they left or bothered to clean it. I spent hours trying to get the black tile grime of the walls and in the grout and off the blinds, the bathroom was a mess. The attached photos are from after my first round of cleaning. Do yourselves a favor and call Peterman if it isn't a rush job.

Vince Wiscons

6 years ago

I had an emergency on a Sunday so I called Hope. Jon was at my house within 30 minutes and diagnosed the problem literally 5 seconds within looking at it. I knew right then either he was some kind of genius or I was in for a total scam of a service. Turns out, I was given 5 different options to choose from for repairs. So, I was able to control the price. It's essentially like getting 5 different quotes from 5 different companies. It eliminated my need for following my rule of getting a minimum of at least 2 quotes on every job I've ever gotten done both personally and professionally. Anyway, they got the parts ordered and made the repairs in a timely fashion and did a quality job and kept a tidy workspace. They gained a long term customer in me. Although, I hope I never have to call them again!

Emily Johnson

4 years ago

Hope Plumbing helped our family locate our clean out and run a camera through the pipes. They were quick and clean with their work. We live in an old house and the pipes were not cooperating. Ryan, our contact, was very knowledgeable and did not give up until we were able to see all the pipe to the street. Can't say enough good things about this company!

Gary Moody

2 years ago

I took advantage of their special offer on camera scoping of my sewer line, and boy did I learn a LOT! That is, my sewer line runs to the alley, not the street, and that it has some failure and partial blockage. VERY fortunate am I to discover that BEFORE there's a serious problem! That will save me literally thousands of dollars. Otherwise, the appointment process, and both the automated notifications and the calls from the tech, are VERY convenient and helpful. I was not at all uninformed or inconvenienced at any time. The two technicians were efficient, informative, and 100% professional. I wish I'd used them for other jobs in the past, but I'm planning on using them again!

Chris Watts

3 years ago

Great service. Recommend. Technician showed up, professional. The auger had an issue. Technician called for backup, other technician showed up in under an hour to clear my mainline. Stuff happens, but Hope was on it. Not only Hope cleared my line but they are going to camera the line to see what could have caused the stoppage. A year ago I had another company come out to clear my mainline, they charged me double the amount. Not to mention, no option to camera the line. Hope provided a great special, snake & camera for under a Benjamin! Great deal.

Linda Anderson

4 years ago

This was my first time to use Hope Plumbing. I will definitely be calling them again when needed. Tyler was on time and did an excellent job explaining the water heater replacement to me. He completed the job promptly and professionally.

Katie Marlowe

4 years ago

Joshua Shahan with Hope Plumbing was so helpful today! He corrected the settings on our water softener so we can finally have good soft water. The factory default settings weren’t right for Indianapolis’s hard water. Josh recognized that right away and got the system recalibrated to address the hardness. We also appreciate that Hope sent him to us the same day we called. Great customer service!

Jamie Brown

3 years ago

Had called around for pricing and answers with pretty vague results. Contacted Kara at Hope and she explained all the options and I decided on the Service Partner Membership which financially made the most sense for me and my home built in the 1920's. I have a new sewer line to the curb, but from curb to city line it is old so roots clog up our line and eventually my basement backs up. Sean came out and cleared my line in a timely manner. Everyone was super helpful and I am glad I switched from my previous plumber to Hope.

Aaron Kohn

4 years ago

This is my third time using Hope Plumbing and they did not disappoint. The tech was amazing (Freddy Luna). He was on time, very polite and worked quickly. I'd happily use them again for any and all of my plumbing needs.

Mike Tinder

5 years ago

Over the past few months I have purchased and sold a home. Significant plumbing issues existed that required repair in both homes. I also had 3 emergency issues, 2 leaks from a drain and pipe that arose! It was a plumbing circus. Jim Cummins and Justin Smith of Hope are awesome. The customer service team is awesome. They responded quickly and communicated effectively on arrrival time windows and follow ups. They also offered non biased advice when it came to choices for replacements. I’d recommend them strongly.

Don Schafer

4 years ago

During our tile install we found that the shower drain needed installing. I called Hope Plumbing that evening and they sent out Quintin the next morning. He was quick and professional. He actually beat our installer who was late and we did not miss any work.

Justin Wiser

6 years ago

Hope Plumbing inspected an issue we were having in one of our bathrooms. They made an appointment that was convenient for me. I received a courtesy call 30 minutes prior to their arrival. Jacob Waycott was incredibly professional and walked me through an overall inspection of my plumbing. I requested a few estimates and he took the time to break down the different jobs into separate estimates. Although only an inspection was performed on this visit, the professional service guaranteed that I will be using Hope Plumbing for my plumbing needs.

Jan Bugher

4 years ago

Heidi was one of the best plumbers we have ever had. She was knowledgeable, thorough, polite and trustworthy. Hope Plumbing is very lucky to have her as an employee. I would highly recommend her to anyone needing plumbing services.

Paula Susemichel

3 years ago

We had several projects - a variety of leaks and a new faucet to install. Austin was prompt, knowledgeable and professional. He explained our options and set realistic expectations. He completed the work in a timely fashion keeping us updated on his progress. We selected Hope based on their emphasis of dealing with older homes. Not all plumbing firms have this perspective and we are happy to be working with the Hope team.

Sydney

3 years ago

Richard came to the rescue today! I had been dealing with a toilet issue for months, and it took him little to no time to fix it! He let me know the issue and what he did to correct it. He was friendly and also left my bathroom spotless! I appreciate you fixing my months long problem!

Julie Baich

2 years ago

The two men from hope came to install a sink in our laundry room. Unfortunately, it was more expensive than I had planned but we were able to do a portion of the instal so that I can finish installing the sink on my own. The two men that came were so nice and helpful!

Michael Oliver

4 years ago

I was at my sister-in-laws home when Edward came to check for a leakHe crawled into the crawl space but couldn't get to the area as it was a tight area. He called a fellow worker, Tyler, who came just a short time later and he was able to get to the area. They were both very courteous and friendly. I HIGHLY Recommend this company and will tell my friends and family. Also the company sent pictures of who was coming which I feel was very nice.

Max Vandermark

2 years ago

Phenomenal service and professionalism from Richard today! Saved the day with a new water heater and softener and we couldn’t be happier. Will be calling Hope in the future - new customer for as long as we live in Indy!

Ashley Checa

4 years ago

I decided to go with Hope Plumbing because they are local and a part of the community I live in. They could also get the work I needed done that day. A bit pricier than I would have liked but the quality is there.
Leon and Ryan were very personable!

Joe Dudeck

4 years ago

Jim from Hope Plumbing was excellent to work with! We had some standing water in our backyard, and within minutes he had already diagnosed the problem as a faulty water heater. He assembled and walked me through various options. And he didn't pressure me into one solution over another. And within just a few hours, I had a new water heater installed — and the end to the pooling water in my backyard! Hope Plumbing comes through once again!

Jonathon Hall

4 years ago

Freddy Luna from Hope did an excellent job saving me from a completely stopped up sewer drain on a Sunday morning. I called very late Saturday night and got the first appointment Sunday morning; Freddy was right on time. He was very attentive, discussed the issues with me and what I had already tried to clear it, and explained what he could do along with prices.He was completely done within 45 minutes of arriving - drain cleared, cleaned up, and took payment. Freddy was extremely attentive to cleaning up splashes in the basement and some dirt that got on the stairs from the snake.I even asked some questions about the particular snake he used in case I decide to get one myself, he was very helpful answering those questions too and gave me some tips for my particular cleanout if I do go that route.I can't stress enough how good an experience this was; even Hope's phone dispatchers are very helpful, courteous, and efficient.I normally do plumbing work myself, but this is my second time having Hope clear a main sewer line since I don't have a snake that large. I'll definitely use them again in the future.

Julie Maclean

3 years ago

The plumber that came was excellent. However...it took 3 different appts to get someone here. 2 days in a row my appt was canceled because they were too busy!. Then they promised the next day appt would be right after lunch..and they showed at 3pm. Very frustrating, especially after I had heard such good things about them.I feel their plumbing services are good..but the front office schedulers need more training. Always better to over deliver and under promise.....not over promise and under deliver.

Brooke Gilbert

4 years ago

I am extremely satisfied with my first time service with hope plumbing 10/23/18 and 10/25/2018. I had the opportunity to experience the work of two Technicians Kevin Flanagan and Ryan McCormack who were very Professional, knowledgable, and Polite. The company Hope Plumbing is very reasonably priced considering the quality of work peformed. I will definitely hire them again for all my plumbing needs and gladly refer them to my neighbors and others.

Josh Hambright

4 years ago

We've used Hope Plumbing for all of our plumbing service since we founded our brewery almost 4 years ago. As a brewery water makes up 90% of our product and hope helps us ensure we have the water we need and the water we don't goes where it needs to go when we are done with it! Amazing customer service, friendly and personable from the first phone call with their customer service department to the technicians that perform the work, these guys are top notch!

AlexTammi Drenth

4 years ago

Richard VanDyke serviced my leaky outside faucet today, and I couldn’t be more pleased! He was friendly and professional, took the time to explain to me in detail what he was going to do before he did it, and he respected me and my home. I wouldn’t hesitate to ask for him again if I have any other plumbing issues (but hopefully I won’t!)

Steven Russell

4 years ago

Leon Hiepner was sent in response to my call to Hope Plumbing. He cleared two badly clogged drains quickly and efficiently, and he was polite, well-informed and informative for me. I'll definitely ask for him again. The cost was perhaps on the high side, although probably competitive with other local firms that provide plumbing services.

Paula Differding

5 years ago

Good company to work with. I worked with Evan Kelsay and I like how he triple checked everything to make sure there were no leaks happening before he left. He also explained the work he was doing very well so I understood what he was doing. He did a full inspection and recommended why to do a project to same money. I appreciated that. Thank you Evan.

Greg Bell

6 days ago

Great knowledge and solved the problem. Will use them again.

City Cricket Wellness

5 years ago

I found myself with a completely clogged kitchen sink on a Friday, with a party at my house on Saturday. Veronica answered the phone and was so nice and understanding and managed to work me into their busy day. Yay Veronica! I got a text with a 30-45 minute notice of arrival. Then I got a call from Tyler, my plumber, saying he was on his way and making sure the time was good for me. Tyler was professional, friendly and fun. He explained some basic plumbing to me and then gave me options with quotes, and no pressure. He let me know step by step what he was doing. I was super impressed (not easy) with their customer service, their processes, their great personalities and their work. In about an hour I had a working sink and a fun party. HIGHLY recommend Hope, and Tyler specifically.

Liz Boskovich

5 years ago

Although we had a tough time getting an appointment at first, it was absolutely worth the wait. Jeremey Fox is an absolute pro and was very thorough and professional. Because of him, we got the year long membership/protection plan and will definitely be return customers.

Charles Rogers

4 years ago

Joe did a fantastic job today! He was quite knowledgeable about my home plumbing requirements and offered plenty of options for the future. I trust Hope Plumbers for all my plumbing needs. Highly recommend their services.

Tasha N'cho

5 years ago

I called this morning 10/30/17 for service and within 15 minutes one of their plumbers Quintin Bedwell was on his way to my house. He assessed the issue, explained to me what needed to be done and resolved the issue in a timely manner. The service cost was great. I will use this company again and recommend their services.

Horace Tucker

2 years ago

They had the best estimate, meaning lowest price. The tech was very personable, very knowledgeable. He tried several different ways to clear the line before finding one that worked to his satisfaction. It didn't work when he started, but it worked when he got done.

Raymond Haberski

4 years ago

I needed to replace an eleven year old hot water heater. Leon Hiepner was the technician/plumber who took out the old unit and put in a new Reem unit. He did an excellent job. Arrived on time, did good work and was a genuinely nice person to deal with. If you are not going to install your own hot water heater, Hope Plumbing is very easy to work with and they offer competitive prices. I am going to use them again soon to work on my sump pump situation.

Michael Chislom

4 months ago

Alex P. was quick and cleaned up afterwards! Great Service!