Best Repair Your House in Phoenix AZ

Very quick and professional! Thank you!

Tom came out to open up an old wine bar that we had lost the skeleton key to. He called ahead to make sure an adjusted time to come out would be ok, and was very prompt for the time he stated he would be here. After he arrived he was very professional and was able to unlock my wine bar within 10 minutes. He also pointed me towards a business where I could get a new key for my wine bar as a skeleton key is a challenging thing to re-key.

Hector was great; our door was very difficult to get into... We tried everything & he was able to get it done for us. Thank you!

I had the pleasure of doing business with Todd today. Todd was very friendly, courteous and provided a service for reprograming my daughter responder keys for her PT Cruiser. As a realtor I will highly recommend Alcatraz Locksmith to all my clients. Thanks Todd.

I am a single mom of 3 young children. I called this company over the weekend. First they quoted me 45 minutes which was okay at the moment. I called them back 53 minutes from my first call and was told the tech was 15 minutes out...20 minutes later I call back. Was told he was 2 minutes out. Spoke to the gentleman for over 2 minutes and still did not see my tech drive by or come near my property. I asked the tech to call me directly. He did. The tech was awesome. Very polite towards me however I was pissed to find out he was given my address but in Surprise not GLENDALE!! By now it is near 4pm. I called them at 2:43. He finally got to my home around 4:30. REMEMBER I AM LOCKED OUT OF MY HOME WITH 3 YOUNG CHILDREN NO FOOD NO WATER AND YES EVERYONE I SPOKE TO KNEW THIS!!! He worked on 2 doors until 6pm and still could not pick my locks. He was not equipped with a drill... eventhough it was his idea to drill thru the lock. I saw my neighbor finally come home...so I went over there and with their help we were able to resolve the issue. This company in my opinion is not staffed accordingly to handle the locksmith business. I don't know whose fault it was giving the tech the wrong address either Debbie in the office/the dispatcher or the tech who inputed in incorrectly in his GPS. Either was this is unacceptable. After it was all said and done I asked for a managers call back first thing Monday. Well today is Monday and can not get either Eric or Patrick on the phone. I have recently learned they are the owners??? Really? Owners and they allow this time of behavior. I shouldn't be surprised though. They cant even call me back or even take my call. That night I had 3 sunburnt heat exhausted children. None ate a decent dinner. One was so exhausted and tired he wasn't fully making sense. Yes I did bring this up to our family physician and they gave me at home things to do. I will close in this, there has been one person through all of this that has been professional and polite. Liz in the office has been awesome. She has better customer service skills than anyone thus far. Thank you Liz!!!

Purchased a heavy safe in store visit informative 5 star delivery with big Mike also 5 star This is the place to use

Excellent service

Nick is awesome- I called him in an emergency and he was able to arrive within 20 minutes and took care of several lock issues!

Great service...Fast and efficient! Pricing is really affordable. Would recommend this company.

Kyle came out last night and was awesome! Very fast, friendly, and funny! Got us back in the house and was very timely about getting there. Thank you!

The service was excellent, and I want to start by stating that. In less than 30 minutes, the man arrived and fixed the lock for a reasonable price.

I locked my keys inside my trunk they came in 15 min really fast and save me as it never happens
thanks guys !!!

I had 2 other locksmith business leave me on seen , i wouldve been more then happy to mention those companies .. but all set aside found these guys and had someone out in no time .. really helped out being the fact i needed my car for work tomarrow , infiniti guy ✌ highly recommend these guys not for the talk but they got to me when i most needed .. thanks sage !?

These guys are fast, cool and friendly i highly recommend them ! Great experience !

Mordy was awesome! He cane to our rescue before he said he would and got our keys to us before we could even grab our cards to pay him. Thank you so much!

Great service, helpful friendly technician.

Sean was awesome and got me into my house when I lost my keys. Thank you.

Excellent service, Bryan arrived quickly late at night.

Great services. Fast respond

Called these guys up..spoke to David. He was nice and helpful. At first he wasnt going to be able to come out until the following day, but then called me a little later after setting the appt and said he could come out same day. He came out, got the job done and was about $100.00 less than the other company I talked to.