Best Water Heater Replacements in Phoenix AZ

I live in an apartment complex & my building began experiencing plumbing problems on/around 4/26. Several units in my building were experiencing sewage backups that were causing terrible smells & overflows. The plumbing issues caused my toilet not to flush, & it also caused a terrible smell in my unit (which, up until A.P.E.S. came to “fix” the problem, were the ONLY problems in my unit). The leasing office called A.P.E.S. sometime during the morning of 4/27, & after claiming that they would arrive in an hour, A.P.E.S. didn’t arrive until HOURS later (& once they finally arrived, the problem remained unresolved by the time they left).

A.P.E.S. left the complex shortly before 4PM on 4/27. Thinking that the plumbing issue was now resolved, I went to check my toilet & found that it still was not flushing. The smell also remained, & as I pulled back my shower curtain to check my tub, I found that I now had RAW SEWAGE that had come up from the shower drain following the work the plumbers did outside of our building (see “RAW SEWAGE BEFORE” [attached]).

I decided to call A.P.E.S. directly, in order to advise them of the issues that remained. I spoke with CeCe, who advised that they weren’t finished & would be coming back. I asked if she could have them come to my unit with the necessary tools/chemicals to clean the raw sewage out from my tub (which is something that I obviously should NOT have to do), & she stated that she would put the request in.

After missing in action for nearly 3 hours, A.P.E.S. finally returned to “complete” the job shortly before 7PM, but the job actually was not FULLY completed. Shortly after A.P.E.S. returned to the same area they were at earlier, I heard a knock on my door; It was one of the plumbers who went by the name of Justin, & I let him in.

Justin walked into the bathroom & flushed the toilet, after which point he ran a couple drops of water in the tub (which, as stated, now contained RAW SEWAGE) & he then began to leave without cleaning it. I stopped him before he got to the door & I asked if he had the necessary tools to clean this mess out of my tub (as I had requested in PLAIN ENGLISH over the phone). At this point, he said he did not, he asked ME if I had any simple green or similar (to which I replied no [i'm not a plumber & i'm not paid NOR equipped to do the job of a plumber]), he said he had nothing to clean the tub with, & he left my apartment.

After leaving my apartment, Justin returned to the same area outside, continued working, & the problem in my tub suddenly got worse as I now had my tub filling up with even MORE raw sewage (see “RAW SEWAGE AFTER” [attached]). At this point, I went outside to share pictures of the worsening problem with the plumbers, & I ONCE AGAIN requested for them to clean it up. At this point, Justin started screaming like a 2-year-old, telling me everything he WASN'T going to do, & in the end, Justin & his partner left without making ANY effort to clean up the mess THEY caused.

This company needs to do a better job of A. taking OWNERSHIP & B. setting the right expectations for the customer. It is not the CUSTOMERS responsibility to clean up a mess that YOUR employees caused. If you can drive clear across town to pick up a $5,000 dollar piece of equipment (that you should’ve ALREADY had in your work van), then you can make the necessary accommodations to clean up any/all messes that YOU cause within someone’s home (as a result of YOUR work); A.P.E.S chose to dump that responsibility on ME, & to have Justin yelling & screaming like a 2-year-old when I went outside to request that they clean up the mess they created in my apartment only made a bad situation worse. In the end, his actions, along with the lack of empathy & eventually RETALIATION (coming by way of one or more A.P.E.S. staff members submitting a false complaint to our leasing office claiming that I was “harassing” them) makes the entire company look bad. AVOID THIS COMPANY AT ALL COST.

Excellent service.

Outstanding service. Always there when we need service. Personable and always have great suggestions to resolve issues!

This company is top of the line, and their tech, Meagan, was the absolute best! Fast and efficient at an amazing rate!

My a/c unit failed yesterday. When I called to inquire about a repair call I was informed they could have someone out the same day! I was very impressed! However due to my schedule I opted for a Next Day appointment.
Andy arrived early in the schedule window and was friendly, knowledgeable and professional. He offered a recommendation on Air Filters only after I asked and did not attempt to sell me any extraneous services or products. THAT was very refreshing. He explained that the problem was the exterior fan motor had failed and what the cost was to repair it. He was done within 40 minutes and my house is finally cooling down again!

It was a very positive experience!

Fred Russo and HVAC tech Justin did a nice job of replacing our 4 ton heat pump. On time, they cleaned up after they were done. I would highly recommend AZ Perfect Comfort.

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Derek was very responsive and professional. Great work and I would recommend 10 out of 10 times.

This company is outstanding. They have integrity and are always looking to the best interest of their customer. They are not about sales, they are about service. A great owner and crew. You can trust them! I will always refer any AC needs to this company. Rare to find a business you believe in 100 percent!

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The best place to have AC work done. Six cars were suggested, and each one received great reviews. One visit is all there is to it. There is no need for you to return.

Very professional and good quality work, they were quick to respond and pleasant to work with.

Finally after 6 other service calls, I had someone explain everything with facts, pictures do a degree that made sense. I will be doing business with you and thanks for the time, honesty, and not just trying to make a buck.

Jalen Godfrey was very professional and attentive technician and thorough in explaining the service. Thank you Jalen and OneHour the best

Great communicator, no upselling, and worthy of giving my business to.