Best Roof Cleaning Services in Phoenix AZ

Ryan and Chris have gone above and beyond to help with getting my house back on the right track after water damage. Thank you Doan restoration.

Tony and Josh did an excellent job at my building. They were punctual and professional the entire time. Thanks for all your help.

Cesar and his crew did a great job with drywall repairs and painting that was needed in our home. The work was very good, he and his crew arrived on time and answered all our questions. I hope to hire him for our next project.

For context on our experience, we had a hot water heater rupture and flood half of a bedroom and a closet. We called Arizona Fire and Water Restoration Inc for help as per a recommendation from our insurance provider. They came to the house and immediately began assisting with the water that had flooded one general area. The water was removed, and then the drying process began (two fans and a dehumidifier). After a couple of days, they came back to remove the equipment. Upon departure, we were provided a written estimate/quote for the services rendered for $625.00. This seemed fair, given the time and work. We subsequently filled out the survey that came the following day with a positive review.
About 30-days later, we received a bill for $2052. I promptly contacted the company to discuss the discrepancy between the quote or estimate I had been provided vs. the bill we were being charged. The customer
service rep said she would get back to me. Getting back to me constituted them continuing to send the same invoice and me continuing to remind the person sending it to me, of the previous conversation I had had.
Finally, when it seemed no one was paying attention, my husband called and requested to speak to the General Manager, Dean Hamilton. He was told he would get a callback and didn't. He did speak to the Controller Earny Sweeney, who said he was new but would look into the matter. Again, there was no follow up. Scott sent two more subsequent emails to the controller for some resolution and got no return reply.
Several weeks later (now today), I received a text from the General Manager, Dean Hamilton, whom my husband had tried to get in touch with previously.
He said we needed to call back and pay today. Trying to work from home as everyone is right now, I immediately replied while in a virtual meeting that my husband had already responded and please follow up with him. He couldn't figure out my husband's phone number, so a few more texts ensued. Finally, I had to tell him that my husband was handling this fraudulent charge and to please quit contacting me – to which he replied: If your husband doesn't call me back, you will hear from me again. I immediately left my virtual meeting and showed my husband the texts.
Scott called the number that was texting me, extremely upset, of course. The GM said we needed to pay, and my husband asked about the 325% discrepancy between what they were billing us and what we were quoted. The GM then asked my husband if he understood the meaning of an estimate. My husband asked if this was a typical discrepancy to which the GM asked if we had a homeowner's insurance policy. Not waiting for an answer, he then asked why we weren't just submitting the bill to our insurance company. My husband noted that this was irrelevant and poor business practice regardless of who was paying, to which the GM responded: Oh well, I guess you need to pay the entire amount today, or I am filing a lien on your house tomorrow'. While shocked that a company we thought to be so reputable would treat a customer this way, there was no recourse but to pay the remaining invoice with a credit card. When my husband said he was going to file a complaint with the BBB, the GM responded, that would be fine as potential customers or insurers would only see the complaint was resolved with the customer as the bill was paid.
My only recourse now is an online review, contacting the BBB, and making sure my insurance agent no longer refers to this company. If you are ever dealing with this company, and the claim is rather small, be very wary about doing business with them. They are used to clients just paying their deductible and then over billing the insurance companies. There is no oversight in this industry, and Arizona Fire and Water Protection Inc counts on this. The practice of quoting one price and billing a 328% differential is fraudulent at best.
This is the first negative review I have ever written, on any platform. I have also contacted the BBB.

Service was fast!

1-800 Water Damage is the only water damage mitigation and remediation company that I will ever use or recommend! They responded within 60 minutes of my call. When they arrived, they had all of the equipment they needed...no trips back to the shop! They were extremely respectful and very professional at every step of the process. I would really rank them as a 10 (STARS)!

I’m so grateful that my husband has found Phoenix water damage services to come check our water damage! From the minute ,Robert the owner and his team entered our home, my husband and I knew that Robert is the guy we need him to work on our house. We always get stressed when we have a service/ maintenance company come to give us an assessment of the situation and a price estimate. We literally dread it ! Because, unfortunately a lot of them who come always exaggerate of the situation and you feel like they are racking up the bill just to try to squeeze as much money ? out of you so basically ripping you off ☹️but With Robert, we felt immediately that the man is very honest! Honest about how bad the situation is and exactly how much it will cost! And we absolutely loved that! He immediately inspected our walls with professional tools he used and told us right away what was going on. I had to go pick up my son from school at that time so I go and come back and I see that the company already set up the equipment with many Professional fans and started working on the area! You could tell they have done this for years and they know what they are doing !! I loved how professional the service was from showing up on time within the window given to keeping us posted about time of arrival to setting up the place with all the necessary tools ⚒️ and then cleaning up after the work was done and following up on the job! My husband and I liked them so much that we decided to hire them for another project that is stretching our carpet and cleaning them and of course the service was outstanding again! I told them that they are going to be the only company I’m referring to my friends and family without looking elsewhere! I’m not surprised a bit that Robert is successful in what he does and already has locations in 32 states and one in Canada! He is great on all levels in his business and definitely makes sure he doesn’t leave you until you are satisfied. Again, thank you so much Phoenix water damage services for your amazing business!

Jacob Hough and Chandler Noel where very nice and did an awesome job. They secured by Arcadia door and I feel much safer. Two months have gone by and still no Arcadia door. I'm looking at plywood still and tired of looking at it. Why isn't it fixed yet?

Excellent service and communication. Work was completed in a timely manner

Nasur and Bob were extremely respectful and courteous

I am an insurance professional and have used Paul Davis many times for claims. They are very responsive, reasonably priced and always leave the customers happy. I definitely recommend them for any home related issues you have.

I faced water damage at my home few days ago, i got a reference of water mold fire restoration from one of my friend. I scheduled an appointment with them. Expert team of water mold fire restoration reached within the 1 hour and clear each and everything. I really like the services provided by expert team, truly they deserve 5 stars.

Awesome and prompt service! Eric was very professional and honest and was able to work with us and get the issue resolved! We would highly recommend you give them a call

I had severe damage from winter storm Uri, and was out of town when the damage happened to my home. I arrived late at night to find a disaster zone in my house. I filed my insurance claim and they contracted Go To Services to do my mitigation work.

Jason and his team were prompt and professional at every step of their work for me. They looked for every possible issue and hired very trustworthy laborers to do the demolition work on my home. I just wish they were a local company so that they would have their entire team available to complete my job from start to finish.

All I can say is they are a quality team, and God bless them for coming all the way from Arizona to help us here in Houston. I don't know how long we will keep them here, but I and others have been sharing their business cards with our neighbors and hope their families will forgive us Houstonians for keeping them here a little longer. We need you and we appreciate you!

Very honest and knowledgeable!

Avoid this company. The work performed was ok, but dishonest representation. They wanted to get the most out of the insurance company so they ripped the place more than it was necessary. They also, were not forthcoming on the bill and charges to the home owner. DO NOT SIGN any contracts on the IPAD. Get a copy first. The Rep will say anything to get the contract.

This family owned business company came from Arizona to help our community here in Florida after Hurricane Ian. We are thankful and grateful for their professional work performance. They are very trusted company. Thank you for your support here in Florida.

We had extreme water damage in our vacation home. Not being close by, we had to trust the restoration company which was on site. PuroClean Scottsdale did an amazing job getting our place ready for repair. They were great communicators and kept us informed throughout the process. PuroClean was definitely the highlight in an unfortunate situation.

Express Restoration is very result driven they provide great customer service with fast turn around results

We needed some restoration work when our water heater burst. The water went everywhere and soaked a couple walls and the pedestal. Zona Restoration did and excellent job right from the start. They were very responsive, and the quality of the work was great. They cleaned out all the water damage and replaced the drywall and painted. Shane LaCour was wonderful to deal with. We had a check lost in the mail that was mailed by our bank.... it was a confusing issue but we got it all straightened out and everyone at Zona Restoration was very nice and professional.