Best Drying Duct Cleaning in Phoenix AZ

For context on our experience, we had a hot water heater rupture and flood half of a bedroom and a closet. We called Arizona Fire and Water Restoration Inc for help as per a recommendation from our insurance provider. They came to the house and immediately began assisting with the water that had flooded one general area. The water was removed, and then the drying process began (two fans and a dehumidifier). After a couple of days, they came back to remove the equipment. Upon departure, we were provided a written estimate/quote for the services rendered for $625.00. This seemed fair, given the time and work. We subsequently filled out the survey that came the following day with a positive review.
About 30-days later, we received a bill for $2052. I promptly contacted the company to discuss the discrepancy between the quote or estimate I had been provided vs. the bill we were being charged. The customer
service rep said she would get back to me. Getting back to me constituted them continuing to send the same invoice and me continuing to remind the person sending it to me, of the previous conversation I had had.
Finally, when it seemed no one was paying attention, my husband called and requested to speak to the General Manager, Dean Hamilton. He was told he would get a callback and didn't. He did speak to the Controller Earny Sweeney, who said he was new but would look into the matter. Again, there was no follow up. Scott sent two more subsequent emails to the controller for some resolution and got no return reply.
Several weeks later (now today), I received a text from the General Manager, Dean Hamilton, whom my husband had tried to get in touch with previously.
He said we needed to call back and pay today. Trying to work from home as everyone is right now, I immediately replied while in a virtual meeting that my husband had already responded and please follow up with him. He couldn't figure out my husband's phone number, so a few more texts ensued. Finally, I had to tell him that my husband was handling this fraudulent charge and to please quit contacting me – to which he replied: If your husband doesn't call me back, you will hear from me again. I immediately left my virtual meeting and showed my husband the texts.
Scott called the number that was texting me, extremely upset, of course. The GM said we needed to pay, and my husband asked about the 325% discrepancy between what they were billing us and what we were quoted. The GM then asked my husband if he understood the meaning of an estimate. My husband asked if this was a typical discrepancy to which the GM asked if we had a homeowner's insurance policy. Not waiting for an answer, he then asked why we weren't just submitting the bill to our insurance company. My husband noted that this was irrelevant and poor business practice regardless of who was paying, to which the GM responded: Oh well, I guess you need to pay the entire amount today, or I am filing a lien on your house tomorrow'. While shocked that a company we thought to be so reputable would treat a customer this way, there was no recourse but to pay the remaining invoice with a credit card. When my husband said he was going to file a complaint with the BBB, the GM responded, that would be fine as potential customers or insurers would only see the complaint was resolved with the customer as the bill was paid.
My only recourse now is an online review, contacting the BBB, and making sure my insurance agent no longer refers to this company. If you are ever dealing with this company, and the claim is rather small, be very wary about doing business with them. They are used to clients just paying their deductible and then over billing the insurance companies. There is no oversight in this industry, and Arizona Fire and Water Protection Inc counts on this. The practice of quoting one price and billing a 328% differential is fraudulent at best.
This is the first negative review I have ever written, on any platform. I have also contacted the BBB.

Had the best workers sent out and were able to get the job done as prompt as possible thank you crystal and cece these ladies were sent out to inspect seen the issue and made sure it was done and treated correctly so I would no longer have issues in my home love the professionalism

Tiffany was most helpful and responsive to my concerns. She was extremely helpful in providing me with documents and answering my questions. I very much appreciated the time she gave, her patience,
and professionalism.

After my home was damaged by flood & wind, I used Jenkins Restorations to repair my home. While there were issues that arose during the process, Project Manager Matthew Rosenbaum, stepped in and made sure everything was completed to my upmost satisfaction. His kindness and understanding, along with his competence and skill insured my home would be restored and all damages repaired with quality and concern.

I spoke with Austin. The guy was absolutely incredible. He knew everything and guided me and my wife through the process after we had flooding through our kitchen. Cannot recommend these guys enough.

This is most assuredly the most trustworthy and professional company I could have used for my recent flooding issues. They were there any time I needed to call and always responded in a calming, reassurring manner that left me feeling I was in very good hands. My hat is off to Anna and Katheline for all the time they spent 'talking me back from the ledge' and letting me know that things were going to be taken care of. Mahalo my friends! Semper fi, Paul

Wonderful people to deal with in a very stressful time. Professional, efficient and honest. I could not recommend them highly enough!

Greg and frank worked well together to help me with my mold problem and get my rental back to normal. Their inspection was free and they located the issue right away. I could not be happier with the company my insurance selected to handle the mold in my home. Thank you NEXT GEN!

We were able to move into our new home due to their assistance. The attic was inspected, the ventilation was improved, and the attic was treated. Our mold problem has been resolved. They were also punctual, courteous, and responsive. I highly recommend them.

Was visiting my parents in AZ when the water heater in garage started leaking. Shortly after the bedroom carpet on the other side of wall was soaking wet. Called plumber who out out immediately to turn off water. Asked if he knew of a restoration company to help with the cleanup. He called Restoration 1. We assumed it would be the next day, but within 10 minutes, Brandy called and she came right out. At this time it is after 6:00 p.m. She said her guys would be out to do clean up. I again assumed it would be next day, but within 30 minutes, a crew of four guys appeared. They were all very polite, professional and made quick work of the damage. They installed several fans to air out the room in hopes the drywall wouldn't need to be replaced. Next day, back again to tear up carpet. During this time, my father was/is very ill, and it was just another thing my mom didn't need to deal with. I can't thank Brandy, Jorge, Mario and Eduardo enough for being so quick and staying at the house up to 8:00 p.m the first night to help our family. They also handled all the insurance paperwork. Give them a try you will be happy.

I work for Servpro and wouldn't recommend any other team to help your business!

A huge mirror in our guest bathroom fell off the wall and damaged the toilet, bathtub, and stone tile. Belfor was there initially to clean up all the shards of glass covering the entire space and spilling into the landing. Once this safety issue was quickly addressed they moved forward with the repairs with integrity, professionalism and quality. Francisco, the contractor who managed our small project. treated us as though we were his biggest client- always responsive, patient and professional. We have worked with many renovation companies and contractors over the years. Belfor and Francisco are the best we have ever had the pleasure of working with and we highly recommend them.

If you are in need of restoration services, Disaster recovery restoration has you covered. Great people and company to work with!

Josh & Andrew are amazing! They were friendly, professional, empathetic & thorough in communication. I ended up going with a friend's family company for my restoration needs & Josh still took the time to follow up with me & advise on rebates that may be available. Very appreciative of their knowledge & patience. I now know who to call & recommend when services are needed. Thanks guys!

Maria was the crew leader & Jackie & Juan rounded out The Team. I was in the restaurant biz for over 50 years, so I know a thing or 2 about customer service. This team was FABULOUS! On time, really good quality work, & very professional on both occasions, after our slight disaster & when they came back after the room was remodeled. I highly recommend you ask for Maria & her Team if you have a small or large disaster! “It’s like it never happened” is just what this Team did. All boxes were labeled & each & every one of the clothes in the closet was dry cleaned. We REALLY enjoyed having these professionals help us out!

I was very pleased with PuroClean's response , water damage cleanup and reliability. I would highly recommend them for water damage mitigation.

In December, my building caught fire, and while my items were minimally damaged, I was notified my couch and mattresses would HAVE to be thrown out, and I needed to work with a restoration service for the salvageable items.

After almost month dealing with another ServPro location (ServPro of Phoenix/Central Phoenix/East Phoenix), following a walkthrough, an insanely high quote (I have only $10,000 of property coverage and they quoted $15,000 for “Bric-a-brac” items alone), and delays by my insurance adjuster, I was notified by my apartment complex that I had seven days to move out my belongings or they would be thrown out.

After four days trying to get in touch with Ethan, (the manager of that location) and my calls being unreturned, they informed me they were understaffed, and could not service me until February at the earliest.

Panicking, it was suggested to me to look at another ServPro location, as each ServPro is run independently of one another. This was how I found my way to ServPro of Litchfield/West Phoenix.

Marta, the receptionist at the office, was wonderful to deal with, and helped me schedule a meeting with Eliseo, the service manager the following Tuesday. I was able to get an extension from my complex.

Eliseo and I worked with the quote the previous ServPro made, and took my budget and insurance reimbursement in mind when developing a plan of action. Working with Eliseo was like a breath of fresh air after dealing with disaster after disaster in this situation.

The next day, Nick and Hugo showed up to my apartment and helped move all of my salvageable belongings to their facility for cleaning, ozoning, and storage until we could move it into my replacement apartment.

The next Friday, Nick and Hugo returned with my belongings and helped me move them into my temporary apartment.

I have to say, Nick and Hugo were wonderful, and some of the hardest working gentlemen I’ve had the pleasure of dealing with. They were friendly, worked within my requests, and got the job done quickly and thoroughly.

All in all, if you need restoration services in Phoenix, I HIGHLY recommend ServPro of Litchfield/West Phoenix. They will make sure your job is completed exactly as you need it, when you need it. I would say they are far superior to their competition, including within the “ServPro” branding.

After we had a water leak I hired ehs to dry out the area (I opted not to have them restore). Everything looked ok, however I later discovered that they didn't dry out the floors and there was still a significant amount of water under the floorboards. This led to additional damage to the floors that forced me to replace the flooring. Considering that I only needed them to dry the room I was disappointed to later find water.

Great Service.

They showed up the same day I called to start service and were done within the same day. They did their best to keep the cost as low as possible. Carlos, Francisco and Kenny were very professional.