Best Commercial And Residential Floor Cleaning in Phoenix AZ

Michael and his crew arrived when scheduled with a phone call shortly before arrival. Michael explained what they were going to do upfront then went over the work completed before leaving.. He satisfactorily answered all of my questions. He Will call tonight to let me know the time of next step since he didn't have that info. The crew was courteous and cleaned up everything. Thank for no stress with an unfavorable task for us.

George Deroche and his team at ServPro came to the rescue when we suffered 5 burst pipes in a recent cold snap. George evaluated the damage to our residence and put a plan together to address the issues quickly. He coordinated with my insurance adjuster, and assigned a crew who performed in a highly efficient, organized manner. They took great care in removing the damage and left everything neat and tidy each day when they left. Everyone was professional, polite, and caring. All of my questions were answered throughout the process, which helped ease my concerns during this unfamiliar and stressful experience. I was kept informed every step of the way from the first visit to the conclusion of the project. A big thank you to everyone I interacted with during this trauma: George, Carrie, Juan, Franco, and the other workers for whom I didn’t get their names.

If you ever find yourself in the unfortunate circumstance of needing water mitigation services, I highly recommend ServPro as your go-to source for help.

I used this company a few times before since I ran into a flood more then once. I will definitely hire them again.

For context on our experience, we had a hot water heater rupture and flood half of a bedroom and a closet. We called Arizona Fire and Water Restoration Inc for help as per a recommendation from our insurance provider. They came to the house and immediately began assisting with the water that had flooded one general area. The water was removed, and then the drying process began (two fans and a dehumidifier). After a couple of days, they came back to remove the equipment. Upon departure, we were provided a written estimate/quote for the services rendered for $625.00. This seemed fair, given the time and work. We subsequently filled out the survey that came the following day with a positive review.
About 30-days later, we received a bill for $2052. I promptly contacted the company to discuss the discrepancy between the quote or estimate I had been provided vs. the bill we were being charged. The customer
service rep said she would get back to me. Getting back to me constituted them continuing to send the same invoice and me continuing to remind the person sending it to me, of the previous conversation I had had.
Finally, when it seemed no one was paying attention, my husband called and requested to speak to the General Manager, Dean Hamilton. He was told he would get a callback and didn't. He did speak to the Controller Earny Sweeney, who said he was new but would look into the matter. Again, there was no follow up. Scott sent two more subsequent emails to the controller for some resolution and got no return reply.
Several weeks later (now today), I received a text from the General Manager, Dean Hamilton, whom my husband had tried to get in touch with previously.
He said we needed to call back and pay today. Trying to work from home as everyone is right now, I immediately replied while in a virtual meeting that my husband had already responded and please follow up with him. He couldn't figure out my husband's phone number, so a few more texts ensued. Finally, I had to tell him that my husband was handling this fraudulent charge and to please quit contacting me – to which he replied: If your husband doesn't call me back, you will hear from me again. I immediately left my virtual meeting and showed my husband the texts.
Scott called the number that was texting me, extremely upset, of course. The GM said we needed to pay, and my husband asked about the 325% discrepancy between what they were billing us and what we were quoted. The GM then asked my husband if he understood the meaning of an estimate. My husband asked if this was a typical discrepancy to which the GM asked if we had a homeowner's insurance policy. Not waiting for an answer, he then asked why we weren't just submitting the bill to our insurance company. My husband noted that this was irrelevant and poor business practice regardless of who was paying, to which the GM responded: Oh well, I guess you need to pay the entire amount today, or I am filing a lien on your house tomorrow'. While shocked that a company we thought to be so reputable would treat a customer this way, there was no recourse but to pay the remaining invoice with a credit card. When my husband said he was going to file a complaint with the BBB, the GM responded, that would be fine as potential customers or insurers would only see the complaint was resolved with the customer as the bill was paid.
My only recourse now is an online review, contacting the BBB, and making sure my insurance agent no longer refers to this company. If you are ever dealing with this company, and the claim is rather small, be very wary about doing business with them. They are used to clients just paying their deductible and then over billing the insurance companies. There is no oversight in this industry, and Arizona Fire and Water Protection Inc counts on this. The practice of quoting one price and billing a 328% differential is fraudulent at best.
This is the first negative review I have ever written, on any platform. I have also contacted the BBB.

I have had the staff at Phoenix Water Damage in my home and I can tell you I have high standards when it comes to customer service from any company working in my home and they did not disappoint me. Thank you for the spectacular service, friendliness and work ethic.

After having to deal with ~80% of a house being flooding, it was a great pleasure to work with Jenkins Restorations. Jose was quick, professional, and reliable. You can tell that him and his team are truly dedicated to helping people during stressful times. The team arrived when they said they would and always had a positive outlook. The work they did was clean and taken care of. I would recommend!

At all times everyone I came into contact with--Adam, Hugo and Eric--were always pleasant, efficient, and accommodating. They came when they said they would, did what they said they would, and the job was done well. We recommend them highly.

Great company that provides me with frat services! Restore Master is definitely a company that you can rely on. They come as soon as I contacted them and provided exellent quality and saved me a lot of money. P.S if i could rate this 10 stars i definitely would.

The Servicemaster team was very professional and polite they called me every morning to let me know how far they were out and when they would be there they answered all questions and asked me if I had any questions why it fell out but you make me happy I would use in the future thank you

I have never worked with such a responsive company and rep like Karen Hartmann! She is phenomenal, talk about amazing customer service. Supports my clients and answers back promptly.

I am happy to work with an honest and great pricing organization.

I'd suggest you contact this company for any and all of your remodeling needs, the team was very courteous and respectful too. And I'm in love with the work they did for me!

Very professional Frank, Greg and the team are outstanding they pay attention to every detail very professional I can't can't say it enough. I would highly recommend next Gen. Restoration to any of my friends or family and yours too.

WMF is affordable and upfront with their pricing. No extra cost surprises and are very professional. They make sure that your furniture is not damaged when they are working.

I am very fortunate and very grateful Best Option Restoration was recommended to me. Eric is a wealth of knowledge in his field and I appreciated his recommendations, experience and and willingness to help me make the right decision in my repairs. He is friendly and easy to work with. It’s really nice when you can tell when someone enjoys what they do. Shines through. I will call on Best Options Restoration again if needed and will recommend to my family and friends and more.

Restoration 1 was an excellent mitigation company to work with during a difficult time. I cannot say enough goods things about their response and the care they take in getting your house dried out. Within two hours of our initial meeting they had people out installing air movers and dehumidifiers to begin the dry out process. They worked efficiently to remove damaged drywall, carpet and baseboards. And on top of all that they did not leave a mess behind - once they were done removing the damaged items they cleaned up behind themselves.
I highly recommend this company for any of your mitigation needs - they are responsive, professional and care about the state of your home.

Mitigation team was very helpful and diligent. Rowell made feel like he cared about mitigating the damage and keep me up to date with what was going on.

We always find DRR to have our best interests at heart, whether it is working with the insurance company or simply responding to our specific needs.

Did some drywall work. Used our garbage (and yard) to dispose of the trash. Left drywall in our side yard, front yard, all down our driveway and to the street then stopped showing up for a week. Said they would show up at certain time and didn't show up about 6 time theought project. Communication and respect for my home would be great. A 2 day project had been 2 weeks and counting. Do your research everyone.

Update. Finished the project. Gave me mismatched shingles without a heads up. Not sure if this is standard but thought others might like to know. I understand the original shingles are faded but the base colors are different. This will not fade out and look better.

Josh is super helpful and informative. He gave me an estimate of mold testing over the phone and sent me a lot really useful information instantly.

Remodeled a home built in the 70s that consisted of asbestos. I called Concept from a recommendation - they came out next day, inspected, and provided a quote to remove all drywall and insulation. They showed up on time, were very clean, communicated well and wrapped up the work on time per the schedule. Great service - great people and great value.