Best in

I would run swiftly in the other direction if you are considering using this company! Save yourself the headache.

Contracted Mr. Super Plumber (Maurice Walton), on Thursday, December 10 to do a very simple install and exchanging out of pipes and rough-in in the basement before concrete was poured. I hesitantly gave him a 40% upfront and he also asked for another 10% when the job began. Regrettably, I did this and this is where the nightmare began. I know the job was simple because we hired a plumber afterwards who did the job in a half of day with a complete crew. Hindsight is always 20/20!

He showed up the following Tuesday with one worker that did not speak english (called him his helper) and was completely unprepared to do what we had contracted him to do. He spent most of that first day talking and making excuses about why he could only work 4 hours the first day instead of 8. He said that he was tired from having to respond to an emergency at a woman's house the day before. He asked me if it was ok for him to leave early after the first day because he was tired and that he was ahead of schedule. The work that he did on the 1st day could have been done in one hour with a skilled crew.

Day 2 and 3 were much of the same, he showed up late, left early, left the jobsite on multiple occasions for product runs, and had tons of excuses why a one day job had turned into 5. Maurice also communicated to me that my presence on the job site (the house that I own) made him nervous and asked me to trust him and that good work takes time. This was just another ploy and pressure tactic for him to avoid doing what he said that he would do. Aside from all of these other issues, Mr. Super Plumber was just unprofessional. There was zero urgency to do what he communicated at the time that he said we was going to do it. These were signs that I missed.

The entire time that he was on site he kept reminding me of how much money I was saving by using him and how he wasn't charing me more for things that he began to see that he did not anticipate. I regret that I did not follow my first instinct when I met him and went elsewhere.

To date he has received $3700 dollars from me and on the following Monday when he promised he was going to get the job done has disappeared and is not answering my phone calls or that of our general contractor. He told me that $2700 were for materials and all he bought was $100 worth of PVC pipe at best which are still left on site. I intend to file a police report as well because of this money that was stolen from me. To date he has not returned the deposit that we gave him and stated on the phone in our last conversation that he does not intend to.

I would run swiftly in the other direction if you are considering using this company or guy. I can not say this strongly enough!

I have a bathroom in the basement that uses a pump, sadly it was clogged due to misuse. I knew nothing about plumbing, it was 9pm and water was everywhere. I called Robert and he came in less than 15 min. He saved the night and I learned a thing or 2 about plumbing lol.
I called him again the following day to finish the job and he came right away and got me a new pump and fixed other issues around the house.
Worth every penny
Very professional
Highly recommend

Fast and responsive service. Friendly and professional. Can't recommend them enough!

Great customer service, Brent was clean, professional, and explained how the process worked. Highly recommend!

I could not be happier that I found Rodney Terry Plumbing. After countless plumbers coming out or not interested in touching the issue, Rodney Terry plumbing stepped up. Upon purchasing a new to me home, I had severe issues with sewage smell in the house. They were able to uncover 2 issues and fix them both quickly. Matt and Isaac were amazing! They are friendly, listed to all concerns, talked through all potential issues/solutions. They were very up front and honest. Their pricing is very reasonable for the high quality work that was completed. Another side note, Tiffany their office team member is amazing as well. She was always quick to get me answers (although I felt like I was probably annoying her:) ) Overall, I am super satisfied. I will definitely us moving forward and have already recommended to a family member.

They were professional, honest and great. Happy i proceeded with them as opposed to the first 2 contractor referrals that my home warranty company tried to send. They were honest and good

Wonderful company to work alongside with. Owner is one of the most honest peoples I've had the pleasure of working with. Goes above & beyond to do the right thing no mater the cost to himself. One of our guys had some tools go missing off a job-site, convinced one the HVAC guys stole them, went to the owner to complain. Without blinking an eye Reuben pulled out cash and asked and paid our employee for the missing tools. Our employee found his tools in the trunk of his car where he had left them for safe keeping during lunch. I've personally watch fist fights occur on job-sites caused by those accusations. Mind blown to how 3G handled that situation. 15 years I've been in the trades, First time I have ever witnessed such class. One of many small things they do to go the extra mile. WOW!!
Technicians are dressed presentably and are respectful and patient with clients. Dealt with many HVAC companies over the years and by far 3G Heating & Cooling continues to blow me away with how customer friendly they are.
3G Heating & Cooling, it would be an honer to work with y'all anytime any job

Thank you for correcting our failed inspection. Dixie Plumbing was responsive, knowledgeable, and showed up when they said they would.

Because they don't keep appointments

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