Best Plumbing And Heating in El Paso TX

George was super professional and amazing. Thank you, George! I highly recommend!

I recommend this place to everyone. I got my garbage disposal done and they were very professional and protective with all this pandemic thing going on and i am very satisfied with there work

Had a leak months ago under the kitchen sink that I was told was due to the garbage disposal. The leak continued and called them back out. They could not fix the leak because the faucet was too fancy for them but did not refund my money from the previous fix that wasn't actually the leak. I doubt their qualifications.

Have enlisted their services twice in last two years for two different properties. Techs are knowledgeable, efficient and explain issues thoroughly to resolve problems. This year, opted to call them directly outside of a home warranty on an investment property (due to long delays of 4-7 days in scheduling with two other companies) after a great experience last summer, and they were available within a few hours. Would’ve saved money but the repair was urgent with summer heat. Very affordable and will continue to use them should future needs arise!

Great experience. Would highly recommend. They had to come out for a second time after hours (11:00pm) because of no fault of theirs and in a matter of a couple of minutes took care of the problem. Very respectful and professional techs and diapatcher.

They did not communicate with each other so I had to wait an extra two days for completion of repair. Blower motor gave out after 2 1/2 years and was under warranty so part was free. Labor however was $575. But, the Carrier unit is back to normal. Thank you.

Great service!!! (through American home shield) Miggy and Josh were fantastic at their jobs, very polite, explained everything I had a question on and made sure to ask or notify me before doing something that has a potential to become a problem. Took care of my issues no problem

Innovative Trades has done several repairs at our home, underground leak, toilet, garbage disposal, water heater... We first had them assigned through a home warranty company and I'm always happy when they are assigned for a repair. They advocate for me with the warranty company to make sure I'm being treated fairly. I trust all the work they do, all the technicians who have done repairs for me are excellent and well trained. Nice people - everyone of them

As a consumer, I have the right to know what I am paying for and to try to get the best price for the products & services I spend my hard earned cash on. Apparently Sunrise Plumbing feels otherwise. My retired parents had used this company for over 35 years and Sunrise replaced the swamp cooler, the furnace and the last hot water heater in this house so I had them give me an estimate for a new hot water heater, and also set up an appt for them to service the A/C. I was advised over the phone it would be $1500.00 for the hot water heater install. When I hesitated Carmen advised me that she had held up ‘the schedule’ to work me in for both jobs at the same time... I thanked her for her consideration. We scheduled a date and I was promptly asked how I would be paying. After speaking to my sister & a neighbor I wondered why the charge was so high as it was almost twice the cost either of them had paid. I made another call to Sunrise a couple of days later and asked for a breakdown of the charges as it was never provided, she did so but it required a call back on her part. I called Sunrise on the morning of the install NOT to cancel or ask if they were still coming (they were late but that was not my concern), I called to see if I could possibly get a better price and I told her I liked the work they did, which I do. I SPECIFICALLY told her NOT to cancel my appt & to make sure they come out because I needed the work done regardless. It required another call back from her to get an answer to my last question and 15 minutes before they were supposed to be at my house I was told by Carmen:
1. No price reduction... I replied okay (I still needed hot water...)
2. No appt.... she/they cancelled it! She said “I sent the guys out to do other work instead because you seem unsure”.
3. I was also told that “I should go find someone else to do the work cheaper but to make sure they pulled a permit”. Yes, she actually said that to me...WOW.

I have over 30 years of great internal and external customer service experience. I have successfully built lasting relationships at every company I have ever worked for. NEVER have I seen such blatant, disrespectful, deplorable and unprofessional behavior from a BUSINESS. Her/their response to a simple yes or no question was uncalled for and spiteful, to say the least. Good luck with that attitude...

Fabian was great. Professional and helped resolve a big issue for us. Pricing beat 3 other companies by a huge margin. Grateful that he was able to come by and take care of us. Will be recommending him to all our friends and anyone who asks.

Thanks for everything...

Professional, good service

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