Courtney

3 years ago

This is our second time (for different reasons) having El Paso Appliance Repair fix our dryer. George was very professional, knowledgeable and friendly. We have had no issues. I recommend them 100% and will keep using them whenever I have issues with my appliances. Thank you for such great service.

Jesse Sanchez

2 years ago

M Heb

6 years ago

After I woke to my water heater leaking on a Saturday morning, they weren quick to help unlike all of the other companies I called. They're super polite and pleasant. I will gladly hire them again and I recommend them to family/friends.

Katie Lubischer

4 years ago

I would HIGHLY recommend El Paso Appliance repair. Being a military spouse whose husband is deployed, I was so skeptical about who I could trust to not charge me an arm and a leg. Everyone we dealt with was amazing and did not stop until the job was done. From talking to Gabby on the phone to Saul and George’s amazing work ethic. They made sure to not give up until we figured out what the problem with the dryer was. By the time George had completed the job, I felt as if he were a family friend and had treated us as if he had known us a long time. They are extremely affordable and you’d be crazy not to choose them for all your repair needs. I hope we have no more problems with appliances but if we did, I would call them again in a heartbeat.

Martin Fennelly

3 years ago

I had scheduled an appointment with George between 9 and 11. The receptionist called at 9:15 and said that George was running late and would be there closer to 11:30. I was fine with, whats a half an hour, no big deal. I tried calling at 12:30 to find out if something happened, I left a message. I called again at 1:30, no answer. I called again at 2:30, no answer. No one ever showed up, no one called, I wonder if they are going to try showing up tomorrow. Unfortunately looks like I need to find a new repair company.

Daisy Godfrey

2 years ago

Shelly Hernandez

4 years ago

Called regarding refrigerator service. Received a call back very quickly and was able to get an appointment the same day. Communication was excellent and service completed at very reasonable price. Would definitely use again!

Aleksandra Buckley

a year ago

I’ve tried to book an appointment with this company and they did not show up twice. When they tried to reschedule a third time I just booked someone else. You cannot call to reschedule the appointment at the time of the appointment! I took time off work to have a technician come out and look at my fridge only to waste time and have no one show up. Very disappointed.

Nanea A

4 years ago

dustin Corliss

2 years ago

Always great communication from George and the team. Highest quality work and a great price. The best part is if any issues arise they are taken care of quickly. Feels nice to have El Paso business actually value customers!

Brian Avila

4 years ago

Was hesitant to call a place that isn’t a Best Buy or Sears (rip) but these guys were fast and very friendly with always being in contact with you. They text to let you know your appointment call you to let you know they at eon the way or in my case called to see if they can come earlier and not just show up! Fair priced too

liz samaniego

7 years ago

On time for a appointment, excellent service. ....

BERTHA SIMPSON

3 years ago

George has been repairing my appliances for a couple of years now. He is knowledgeable,respectful,responsible. I recommend him without reservations

Monnicia Jackson

4 years ago

George was able to figure out the problem with my washer, explain it to me so I understood, ordered the part and fix it all within a matter of one week.

Daniel Navarrette

4 years ago

Excellent service on time appointment highly recommended

VN W

3 years ago

Fast identification of the issue and fast repair. We will be contacting El Paso Appliance repair again when needed.

Linda Hayes

10 years ago

This guy was awesome! Called him this morning for my stove that had a gas leak, showed up on time, made the repair and was extremely affordable! Very professional and even looked at my other troublesome appliances. I highly recommend this guy for anyone with appliance repair needs!

Miguel “xGennosukex” Ramirez

6 years ago

This is a review based on my opinion on the service I believe I received. The folks I spoke to over the phone were very polite and professional.

First experience left a bad taste in my mouth. Bad feedback after diagnosis was done on water heater. Worst yet I initially advised that I would still like the repair done, but never received a follow up call and didn't answer my calls.

Edit
Receive a concerned call about review as always very polite and asked if anything could be done to win me over. Unfortunately, the heater has been repaired by another company. I must say I was never charged for the trip when the diagnostic was done so there's that.

Klarissa Hanley

5 years ago

I have very few moments I can recall in where I am speechless, and my entire experience with El Paso Appliance Repair has done just that. From the phone call all the way through to them getting my fridge fixed, the experience was flawless and amazing. They made everything so easy and effortless. I can't thank them enough! Thanks guys!!!

Shelton Dodson

4 years ago

Great people. Very friendly and helpful. They had my issue diagnosed and fixed in five minutes. I learned the company owner is also former military which is a plus for me.

Gibby Widner

2 years ago

El Paso Appliance was able to schedule me within 24 hours. Great communication on a time frame when technician would arrive. He arrived and explained what was wrong and was able to fix my freezer (whirlpool appliance - freezer at bottom of the fridge). When making the appointment, their fees were explained. And again prior to the work being done. Great price and my appliance is fixed. Highly recommend.

Mario Miranda

3 years ago

My Rep saved me $300. Great Job. Highly recommended.

J Claxton

3 years ago

They sent a knowledgeable repair person, paying for service was very convinient, my only negative was that it took 3 weeks for the part to come in. He knew what he was doing and they followed through with the call.

William Tidwell

9 years ago

We have called EP Appliance several times for various repair jobs. Refrigerator as well as air conditioning problems. All three times we have had courteous, excellent service. I would highly recommend Ruben and George to my friends and neighbors and will call them again when/if the need arises.

Sonia

4 years ago

AWFUL service. The owner George ordered a part for my washer and finally came out to install it after I called several times asking for the part. The issue remained unresolved so he came out a second time and charged again claiming to have fixed it. I called several times and he didn't answer until I called from a different number. Needless to say he said he would be here 3 days ago and I haven't heard from him and he doesn't answer phone. He proptly cashed the checks though.

thelma flores

2 years ago

Rebeca Simpson

2 years ago

Delenis R

a year ago

Professional, Punctual, Friendly and awesome service! George found the problem right away! Fixed the issue in no time! Def recommend! The best part I don't have to buy a new fridge! :)

Vance Chirlin

7 years ago

My washer broke and my dryer was squeaking so i called these guys. They came 2 days later and fixed everything. They were very professional and told me the price of everything before doing any of the work. I would call them again in a heartbeat!

Priscilla

4 years ago

George came to check my dryer, right away was able to tell me what was wrong with it. Replaced some parts and was done right away.

Mary Lou Avila

4 years ago

I emailed EP Appliance Repair and I received a quick response. My dryer repair was the next day and we were drying our clothes that same day. Thank you George.

meagan Martinez

8 years ago

Very helpful and knows what he is doing. Very friendly. Very happy with the service I received.

Sotelo Ernesto

3 years ago

George is a very knowledgeable and p ol lite person.

Megan Jimenez

4 years ago

George & Ruben were great!!! Professional, prompt & did quality work!!! I will continue to use EP Appliance Repair in the future.

Rose Choneska

5 years ago

Very professional and on top of it! I called several places and they had the best deals with the highest rating. They notify you constantly if they are going to be a little late or when your appointment is. The phone receptionist is very sweet and so is the repairman. Overall, great business and great rates! I would recommend them to anyone first.

Angela Barrera

a year ago

Rosa Alvarez

2 years ago

Tom C.

5 years ago

Holiday weekend, they still managed to get a technician out to resolve the problem the same day I called, Quick fix, fast service and Extremely friendly company

Robert Cason

2 years ago

Penelope Springer

7 years ago

My washer started to make some noises so I gave them a call yesterday and they came this morning to check it out.They were helpful and gave me some tips on maintenance and care of my unit after helping me out!

Thanks!

Alex Leal

a year ago

I received fine service from El Paso Appliance Repair. George Smith, their service repairman, was very gentlemanly. He had a kind winsome attitude. He initially came to remove lint from my dryer. That done, I identified a need for repair to my washer. A part(s) were put on order. Later, communication with regard to the part, its arrival and subsequent repair was expedited professionally thanks in part to Gabby, who mans the office's phone line. She is a conscientious communicator.

Sarah Schaefer

a year ago

Did not honor warranty, stay away from this guy George, he will scam you.

Ailev Hernandez

4 years ago

Albert Honda

a year ago

Cynthia Cynthia

4 years ago

This place is garbage... guy comes and doesn’t even know what he is taking about.. no thanks.. they thought they were going to make us stupid.. good one, I am pleased after George came out and took care of the problem.

Manuel Rodriguez

a year ago

Great customer service. Only place in El Paso to have the part I needed.

Ulla Hazel

4 years ago

Hello, just to let you know I am very
Satisfied with your service. I always call
El Paso Appliance Repair for all my
Needs I have always been more than
Served whenever I called you.
A loyal customer for 3 years.
Ulla Hazel

CJ Lee

5 years ago

Great Service! I had two techs come out and look at my fridge before I called El Paso Appliance repair an they couldn’t figure it out. George was my last tech before I figured I had to buy a new fridge. He fixed it that day! I will definitely be using them again for repairs and would highly recommend to friends!

Michael Lujan

2 years ago

Good service. George, tech , is very good and professional. El paso Appliance was upfront about scheduling and price for service fee. Only downside was had to wait for the part to be delivered. George was very upfront about price and about having to order the part needed.

Life On The Rumble Strip

6 years ago

George made a house call to check out my dishwasher. I decided to get a new one but I was really impressed with his professionalism. I really appreciated him informing me of my Appliance and what to look for. He even gave me a few suggestions of where I could find some good appliances. Thanks a lot George!

MsCantPickAName

2 years ago

I honestly forgot to write a review the last time these people were out to my home, which I'm really regretting now. The repairman, George, is super professional and always wears his mask as well as maintaining his distance. The receptionist is really nice and schedules you in as soon as they have availability. They send you a confirmation text letting you know that you've been scheduled. They also send you a text with a link for the invoice for the repair. I never write reviews, but they deserve the best review for the best service. Thank you again, El Paso Appliance Repair!

Alexis Hall

3 years ago

Gaby Guerrero

a year ago

The best service! The best technicians! Will always call for a repair.

Carlos sifuentes

3 years ago

Jacob Boyars

8 years ago

Not once but twice, I've called these guys late in the evening with oven repair issues - one of them a potential gas leak. Both times, Reuben answered the phone and spent several minutes talking me through the problem. He was generous with his time and very knowledgable. Though we didn't end up hiring them - once because the problem resolved itself and once because my landlord had a relationship with another company - I was so grateful and impressed that I asked if I could send a small check as a token of appreciation. Reuben gracefully turned it down and requested just a positive review. So here it is: these guys are honest and capable. Highly recommended.

Agustin David

3 years ago

Very professional and quick he knew what he was doing. The first appointment he came and gave me quote he actually new what was the issue of the dryer and show me the part that was broken. And when the part arrived it took him less then an hour to fix it.

Legobeto Thegrreat

4 years ago

I called asking where i could get parts so i could fix something myself. They were happy to direct me to the supplier.

kingpazzocriminale13

4 years ago

George was a true professional and he repaired my oven in a matter of minutes. I highly recommend him due to his professionalism and expertise. He also provided friendly customer service and was punctual. I'll be calling for repairs to any broken appliances I may have in the future.

Sherri Srigley

7 years ago

Call El Paso Appliance Repair to fix our Frigidaire ice maker. They set an appoint for the next day. They can on time and called to notify they were on the way. (HUGH 👍🏻). The technician was professional and informative. He showed me what was wrong. They quoted me a price and the final price was the same. (Unlike other places who change it along the way). I am very impressed with my total service and will definitely be recommending them to all my friends.

Rob _

4 years ago

Save your money. The cost will not you an new appliance by the time it is over.

rodbuster !!

3 years ago

Erasto Cortes

4 years ago

Very easy to contact, response is courteous and informative, service is timely and punctual. Will definitely use again.

Nikki Foix

4 years ago

They were really nice! I would highly recommend. They work on weekends that’s a plus! Decent prices as well!

Elizabeth Schydlower

5 years ago

Beyond five star experience. Our go to company for appliance repair from now on.

Robert Sanchez

a year ago

never answered phone. ever

LeRoy Bates

2 years ago

They fixed the problem the first time good job. I will call them again when I have another job for them.

Chimene Mark

a year ago

Perfect service. Will call on them again!

Jeff Atkinson

11 months ago

DO NOT USE!!! HORRIBLE CUSTOMER SERVICE. CALLED. NO RESPONSE. TEXTED. NO RESPONSE!!!

j chino

4 years ago

Lack of communication they won't call you unless you call them.... I would Not recommend

Robert Gomez

3 years ago

Service was great. George was very professional and courteous. He explained everything very well. I will definitely be using them again if need appliance repair.

Nathaniel Bell

4 years ago

This is the second time I have had George work on appliances at my home. His honesty and professionalism impresses me more each time. I can't recommend him enough. He really is the best.

Mark Eby

4 years ago

Super easy to set up online. George was fast and efficient -- got our stove working in no time!

roger dugan

3 years ago

Back Office

4 years ago

Kevin Mende

5 years ago

I called in a panic thinking I had basically ruined my furnace. George came out, was very courteous, and discovered I had only shorted out a transformer. What I feared would be a $1000 job was only $110.00. He returned the next day and had the furnace up and working within 15 minutes. I highly recommend El Paso Appliance Repair.

Michael Bender

4 years ago

Fast, courteous and professional service. One of the few shops in EP that works on Samsung appliances. Would/will use again and reccomend to a friend.

Kenya Smith

6 years ago

Very professional and reliable service! I highly recommend them for all your appliance repair needs. I wont use anyone else!

Agustina Molina

5 years ago

Black Productions Inc.

3 years ago

George you've repaired a number of appliances in our home and we've been satisfied every-time, but this recent visit on Apr 7, 2020, your technician came out to check out my washer and he had advised me to replace the motor.
Your technician called and you gave us a price for the motor and installation, we agreed on the price.

My wife paid you $200.00 for the motor and labor fees and we left a balence of $102.00, and you told us that the motor would be here in here in about
(1 week ). Now its August 5th 2020 and we still haven't heard from you, we've called dozens of times with no answer nothing but to leave just a message.

No one returns our calls or messages!!!!!

MEANWHILE MY WASHER'S CURRENT MOTOR IS STILL ACTING UP!!

I WANT MY MONEY BACK!!!!!!!!!!

Dennis Farnquist

4 months ago

It is what it is The lady that answered the phone was very rude and hung up on me they're lucky that they got two stars

Anthony Stewart

6 years ago

Very unprofessional did fine when had to reschuedle then dropped the ball when it came to fixing my dryer no call no show and voice mailbox is full do not use their service address is also a house with no one home when I came to confront them about the no call no show

Orlando Zapata

11 months ago

Denise Yocum

4 years ago

Respectful and good customer service. Punctual on time for arrival times for service. Overall great experience and I would definitely recommend them.

Manny D.

5 years ago

Prompt repair with needed parts for gas dryer readily available, reasonable cost. Tech may have overlooked the lint hose, came lose next day, otherwise happy customers here.

Sylvia Duran

5 years ago

George, was fast, friendly, and to the point! Highly recommended!

Greg Martin

2 years ago

George was prompt, courteous, and professional. Excellent service.

Kimberly Juarez

4 years ago

MASTER VUE

3 years ago

Maria Ruiz was awesome to work with. Very patient and explains everything that is wrong and what needed to be repaired. I would highly recommend this company to anyone who is in need of appliances repair.

edward savage

2 years ago

Jackie Garcia

2 years ago

Claudia Casas

3 years ago

Scheduling was fast. But then nobody showed up. No call to reschedule. Very dissappointing.

Rosemary Espindola

a year ago

Very professional explained every detail what was wrong with my washer ,washer was unable to be fixed but the gentleman went out of his way to clear all the excess water left Inside the washer which was very helpful so water wouldn't be all over my floor I think he went above and beyond very great service

Megan Ezekannagha

2 years ago

George showed up in a timely manner - even called to come earlier which was very convenient for me. He was scheduled for a fridge repair and after a simple fix he checked another issue with my sink that had come up. He unclogged the sink quickly. Will definitely use again!

Adrian Del Valle

3 years ago

Very satisfied with the service! Very professional and great customer service. George knows what he is doing and fixed the problem in a short amount of time. We appreciate the fact the he came at the scheduled time and stayed until the work was done! Will definately recommend his business to friends, family and will call him in the future if needed!

Brian Yeager

6 years ago

I needed home a/c repair. These guys came through where two other local companies didn't even show up. Good service. Reasonable pricing. I had a good experience. Our house is cool again! Thanks!

Erik C.

3 years ago

Excellent Customer Service! On time and quick repair! Highly recommended! Thank you George!! A+++

emerald culbreath

6 years ago

Great service! My tech George Smith was very knowledgeable, he diagnosed the problem with my washing machine quickly and was very helpful. Great tech, great service, happy customer!

Scott Suitonu

6 years ago

George did an awesome job. He was on time and did the work on my LG Washer and it has run flawlessly ever since. He is in my address book now for any future work I need done.

Charlie Wilcox

3 years ago

I want to commend George and the person answering in the office if El Paso Appliance company. Both were very professional and knowledgeable in their business. Me. George is an exceptional service agent, very polite, knowledgeable and in his expertise. Easy to talk to and seemed very willing to help. I would definitely recommend this company to anyone that needs professional assistance. Thank you..cw

sandra alba

5 years ago

El Paso appliance continues to me my go to company to service my appliances. I have called for services regarding my heating/ cooling unit, refrigerator, and most recently my washer. All the services that have been rendered are conducted quickly and properly at a good price.

Miguel Quiroga

3 years ago

Excellent customer service

Abigail Denham

6 years ago

Highly recommend, great service. Fixed the dishwasher in no time.

Adrian Armstrong

8 years ago

I recommend this company, very great customer service and knowledgeable. They offered same day service at a very reasonable price. I will continue to use them for all of my appliance and other service repairs

Saul E.

3 years ago

Can't remember the name of the tech but he was knowledgeable and pretty cool, would recommend them. Good service.

Tayde Franco

3 years ago

Delilah Betancourt

7 years ago

I was very pleased with the service... Same day service call and was fixed in less than an hour... Highly recommended

Angelica Edmiston

4 years ago

My review is mixed because there were aspects of their service I really liked, but also aspects I believe they could improve upon.

I really liked their communication via text and digital invoicing. I liked getting real time texts about the technician performing the repair, as I am a remote landlord. The staff were always courteous and friendly.

There are a couple of aspects I believe they need to improve upon. First off, I filled out the form on their website for a callback to receive the 10% discount, but didn’t actually end up receiving that discount. Once the problem was diagnosed, it took significantly more time than was estimated for the parts to come in and for the issue to be repaired. I didn’t receive updates on when they planned to complete the repair. It wasn’t until I called in that they just so happened to have received the parts and they were ready to schedule to repair visit. The last thing that bothered me was that every time I called in, I would go to voicemail. Granted, they would always eventually return my call, but it would be more professional to have someone answer calls immediately or at least have an automated wait ring back if they’re on the phone with another customer.

Overall, satisfied with their service, but will likely try another service provider in the future.

Myks Radio

7 years ago

Just had my dryer fixed by them. He was quick, professional and to the point. I will definitely continue using this company. Price was very fair. Thanks El Paso !

RedRight Sue

4 years ago

A+++ Service. The young lady when I called very professional, SAME DAY house call! The technician, Saul, was professional, knowledgeable, and friendly. They'll be my go to appliance repair service going forward. Thank you.

Christina B

6 years ago

George is amazing. I've almost always experienced same day service, despite the fact that he is always busy. And he's incredibly talented... I've used him for everything from air conditioning to heating to gas fireplaces to fridges and freezers to washers and dryers to ovens. I've recommended him to friends and definitely recommend him here.

thomas fulcher

9 years ago

Had George and Ruben come out to my mothers house to look at her air condition. They showed up (on time) and where able to fix the problem right there on the spot. They where both friendly and respectful to my mother and I. I would highly recommend them and look forward to working with them if I ever need there help.

Leslie Jones

2 years ago

Anna Howard

4 years ago

I emailed them the night my oven wasn’t working and got a phone call the very next day and they gave me an appointment on the same day. They came out to see it and repaired it the next day. Very fast service! The guy who came and repaired my oven was very nice and understanding. We have an indoor dog and he’s all about wanting to get to know new people in our home.

Megan DeTrempe

4 years ago

Great, honest, and timely customer service. George was our technician, and was very professional, knowledgeable, and kind. Thank you!

Adam Lopez

6 years ago

We had our washer repaired by Mr George Smith from EP Appliance. He was very professional about the problem we had and within no time he was able to get the part we needed repaired and fixed the problem with our washer. We recommend EP Appliance to everyone who has a problem with their appliances because of their rates are low and their quality is high. 10/10.

Alex Cruz

6 years ago

Had an issue a while back with my fridge. Called and received expert and reliable service. Had meant to post this at the time but Le Google wasn't letting me.

Linda Sanchez

4 years ago

Initially hired to fix my dryer that wasn’t turning on, also ended up unclogging dryer vent. George was very nice, and did a good job. Pricing was fair. Will be calling them back at least once a year to clean out lint from vents.

Cassie Luna

7 years ago

I had an excellent experience from the time I called to the very end of the service call. George answered my call, scheduled my service in a timely manner, and was quick to find the problem with my washer. The rate was affordable, and the service was friendly. The only problem I have is not being able to give Ep Appliance repair 5 more stars. I will definitely call them if I ever need a repair on one of my appliances again.

Paul De Sousa

a year ago

DONT GO ANYWHERE ELSE!
If you are LOOKING TO SAVE A FEW DOLLARS and go to a Less Honest, Less Skilled Business....YOU ARE BEING FOOLISH
George is the BEST
Fair, Honest, Great Communication . .and Very Capable!
Always Respond....Very Kind
Trustworthy to have around your family!

Corinna Warmath

a year ago

Jose Lopez

3 years ago

George installed my A/C which is no longer working. I called to have it checked out and they tell me they no longer work on A/C's . How convenient! Will never refer anyone to El Paso appliance again.

Rigo Gutierrez

2 years ago

Rosa Escutia

4 years ago

El Paso Mark

3 years ago

Good service, prompt response.

Keith Marshall

6 years ago

Jorge was great! I called and they were able to come out the same day and give an estimate. I have two sets of whirlpool cabrio(s), one I have owned for 5 years but has a bad bearing and a newer set that I inherited with my new home purchase. The new set needed a new suspension system and shaft. They assessed both washers and I was advised that it was cheaper and better to repair my old whirlpool cabrio platinum washer. They completed the work in a timely manner and saved me at least a few hundred dollars by not repairing that newer cabrio that needed a whole lot more work. Parts and work also came with a warranty. I will recommend them to anyone that needs an appliance repaired.

Scott Cassells

4 years ago

Good communication, technician was knowledgeable and professional

Isaac Portillo

2 years ago

Raul Rascon

7 years ago

I paid George Smith over $800 to have him fix our commercial refrigerator and looks like we just lost our money. It still works exactly the same as before he took our money (or rather does not work), and now he does not answer our calls, nor return our messages or text messages. My wife even called using a different telephone number and he did return that call, but as soon as he heard her voice, he hung up and now won't answer calls from that number either. I am taken aback with George's dishonesty! Sadly, he states on his website being military Veteran. I know older veterans and they have always shown the military used to instill honesty on service men. Have things changed?!? We will take him to court now to get our money back

Angie Guereque

6 years ago

We have utilized El Paso Appliance Repair twice and both times the service was excellent, not to mention how courteous George was and the person that answered the initial telephone call . He also went out of his way for a specific hose that we wanted for the air conditioner. We were very satisfied for the promptness that they provided. We will continue to seek their service and recommend the company to all our our friends. It is very difficult to find honest, and caring people.

Brooke Birmingham

7 years ago

I can give only most positive feedback to El Paso for the quality, yet very affordable service. We called El Paso Appliance Repair to fix our whirlpool refrigerator. Freezer and ice maker were not working properly. They identified the problem fast and luckily had the required part in stock to fix the ice maker. He came back few days later and fixed our freezer. . A+ or 5-stars goes to El Paso .

Blazer Ramos

6 years ago

Very nice company willing to help you any way they can if i could i would give them 7 stars

Jan Onderko

7 years ago

George fixed my washer and dryer and now they work like a charm. If you need your appliances repaired- he's your man! Professional, knowledgeable, and the price was incredibly reasonable!
I will call this company anytime I need an appliance repaired.
Thank you!

Yvonne Tobias

4 years ago

Matthew Dibenedetto

6 years ago

Great experience. I priced EP appliance repair with two other companies. George quoted me a price over $400 less for a water heater replacement. Other companies in town seemed to want to tack on a lot of extra fees. Pulling permits with the city for a water heater replacement???
The quality of the job is excellent. I would use these guys again.

Jefferson Guillermo

7 years ago

George came out within the time frame he promise and was very knowledgeable and really friendly. Fix my AC within mins and did not charge me an arm and a leg to do it. I highly recommend him to anyone.

Jose Soria

2 years ago

Happy I considered them , kept the appointment and showed they are a professional outfit. Will recommend to family and friends .George was very helpful and professional Thank You El Paso Appliance 👍👍

Jerod Ocon

6 years ago

George did a really good job and finished in a timely manner was very polite the whole time he was here working on the dryer. He was very professional.

Patricia Beck

3 years ago

Mr. Smith came to my house on time. HE worked continuously without interruption on my washer. Mr. SMITH has a good work ethic. He knew what was wrong and made repairs to my washer . He also guaranteed parts for one year.

Edward Hernandez

a year ago

Says parts but they don't carry any....

David Estrella

3 years ago

Rose Janeska

5 years ago

Great, professional, cheap, and friendly experience. I would recommend El Paso Appliance Repair to anyone!

Claudia Ordóñez

6 years ago

Excellent service
Highly recommended
On time, honest and reliable

Claudia Ordóñez

leticia Willis

3 years ago

Had a very good experience with the tech, he was very courteous and knowledgeable of what was wrong with my dryer. He said it could be two things wrong after he asked what the dryer did before it stopped working. And he was right on point, it was the first thing he mentioned could be wrong. He had the part with him, and fixed the dryer right in front of me after showing me the broken part.
Saved me time and money and I'm very happy with his service.

Jose Najera

3 years ago

The service was excellent, the technician Jose was very knowledgable, thanks.

A Google User

9 years ago

Be careful with them. Called EP Appliance on Jan 25 to come out and diagnose why my washer was leaving clothes still soaking wet after all the cycles had completed. They told me it was the board so I paid them in advance to order the board. Part took over 4 weeks to arrive. They came back the 2nd weekend in March to replace the board and found out immediately that this was not the cause of the problem. They took the new board out and told me they would return later that day with my refund. Never came back. Now 5 weeks later still no refund.

Katherine Rivera

3 years ago

We’ve used El Paso Appliance Repair a few times over the last 4 years of owning a home. They have always been on time, and fair with their prices.

Dan Corona

10 months ago

Does not call or text back for warranty repair, address listed is a home,person that answered door does not know El Paso Appliance Repair. No other contact #.

Mary Lou Foreman

2 years ago

Mr. S. Ruiz was very nice, very helpful, professional. My fridge is working like a charm. Good job, El Paso Appliance Repair. I will be recommending EPAR to my friends and neighbors.

Alison Kinsler

8 years ago

I called these guys to come out because my refrigerator fan wasn't functioning properly. A piece of ice had formed over the fan due to a water leak. He removed the ice block and I had to ask him to address the leak as well. In doing so he caused the ice maker to malfunction. Since then I've gotten the ice maker to function again, but now the water leak is much worse. I've spoken to tech, as well as left messages and these guys keep blowing me off.
Would not recommend.

David Carrillo

3 years ago

Great service, quick, very knowledgeable, dependable

Marvin Parker

2 years ago

GEORGE YOUVE DONE MY WASHER, DRYER, DISH WASHER, AND MY REFRGERATED AIR. EVERYTHING WORKS WONDERFUL. I CANT SAY ENOUGH GOOD THINGS ABOUT THE WORK YOU DO. I HOPE NEVER TO SEE YOU AFAIN! HAHAH TEASING OF COURSE I APPRECAITE YOU HAVE GREAT WARRENTY AS WELL. THANK YOU FOR BEING THERE FOR MY FAMILY!!

Alex Gomez

a year ago

Luckily I didn't need service was an easy fix but they were prompt to respond and professional on site

Carleton Joslyn

3 years ago

George was terrific, solved my furnace problems quickly. Very fair pricing. I will use them again if the need arises.

Ronald Lamontine

2 years ago

Stacey Reding

7 years ago

George does an amazing job every time!!!

Amanda T

8 years ago

Their tech came out and diagnosed our fridge with a broken fan motor in the fridge. He gave me a part number to order and told us to call and they would come back out and put the part in. Well I have made two appointments and they keep no showing me and don't even bother to call back and reschedule. So I got fed up and started to put the part in my self and what do you know its the wrong part. Their tech had me order a part that doesn't even go to my fridge. Worse I plugged in the fridge and the fan works fine. I researched more online and the problem is common with the condensor drain freezing up. So I paid 45 dollars for a tech that had me order the wrong replacement part for a part that wasn't even broken. Complete Idiot. VERY UNPROFESSIONAL!!!! 100 Dollars Wasted. USE ANY OTHER REPAIR SERVICE.

Latisha Pearson

3 years ago

I recently posted a review on El Paso Appliance Repair and I gave them 1 star only because the issue was not resolved. I fault myself for not reaching back out to the company, if I did I would have known that the company has a warranty on their work for 90 days after the issue. Since my review El Paso Appliance Repair went above and beyond to fix the issue. I am all about customer service in which this company was superb in that area and with that being said I will be more than happy to refer this company and I would be a returning customer if need be. After this experience I chose to edit my review and give them what they deserve stars. Thank you El Paso Appliance Repair, George you are amazing keep the great work going!

Will Healey

4 years ago

Nicole Andujo

4 years ago

RetiredArmyDog

2 years ago

Did a great job. Would highly reccomend this business.

Octavio Oaxaca

3 years ago

This is a small one men show company ran by a guy named George, don't be deceived into thinking its an actual company, this is not a company. George came over to repair a freezer, He changed a part and told me that it will work in a bit. The freezer didn't work at all. I called multiple times to have his wife receptionist tell me that George would call me back, this never happened. I had to pay again another company to come and fix the freezer, the new repair company told me they had done more damage than repairs to the freezer. People such as these should not be allowed to operate.

Bryan Gergas

3 years ago

Super helpful

Kati Mae

6 years ago

Excellent and very professional service! George was fantastic, and I highly recommend this company.

Jack Wall

4 years ago

George Smith is the best that El Paso has.!!!! Easy to make an appointment, calls ahead to let me know when he was coming. Went right in and helped us with our hot water heater. Works great now!!! My wife has called him on other repairs needed and she is happy that she found him!!!! I would highly recommend that you call El Paso Appliance Repair anytime!!!

L M

5 years ago

cody moose

7 years ago

So I had an appointment for today Saturday the 27th from 10:00 to 12:00. At 11:55 I got a call from the office saying they need to reschedule. Damn just wasted my whole morning for nothing. All we ask is for a courtesy call. Also I don't understand the two hour window. Maybe he is good at his job but I can't vouch for that because he never made it to my house.

Adrian Palacios

3 years ago

IF I COULD GIVE 0 STARS I WOULD. THESE GUYS ARE SCAMMERS BEWARE! SPENT $800 DOLLARS TO REPAIR A FREEZER AND A REFRIGERATOR, THEY CLAIMED THEY PUT NEW PARTS, OFFERED A 90 DAY WARRANTY ON PARTS AND LABOR. A WEEK AFTER THEY REPAIRED BOTH UNITS, THEY STOPPED WORKING. I CALLED, THEY THEN SCHEDULED THREE APPOINTMENTS, THEY FAILED TO SHOW UP TO ALL OF THE APPOINTMENTS. I WILL SUE THE OWNER GEORGE SMITH, STAY AWAY FROM THIS COMPANY.

Justin Welch

6 years ago

Great service fixed my washer right up. Professional and timely.

A C

4 years ago

Jonathan Hurst

2 years ago

Very inconvenient and pricey. Everything with my dryer was working except that it was not heating up. I called on a Thursday, April 29th as soon as they opened at 9am but couldn’t get an appointment till the next day on Friday and was told between 9am-11am. Then later got a text that it was moved to 10am-12pm, no big deal but then when it hit 12pm, the tech wasn’t here. I called and they said he was running late. He didn’t get here till 1:30pm only to tell me when he got here that it wasn’t heating up, which I already knew and told them this when I called them. He said he would have to order a heating element ($150.28!) because they didn’t have it with them and they couldn’t come back until Monday since they are closed on the weekends. Nobody called me to setup an appointment for Monday, so I called them on Monday to see when they were coming back out. I told them I was here all morning so they could come whenever, but they didn’t have anything available until late afternoon when I wouldn’t be available anymore. Had they called me before to schedule, instead of me having to call them the day they are supposed to come out, it could have avoided this. So I waited all weekend plus another day for them to finally they come out on Tuesday to fix it… By the way, I looked up the part # after they gave me the receipt, price ranges for the heating element were starting from $17.99 up to $120, I didn’t see any place charging $150. Look it up yourself, put DC47-00019A in google and you will see the prices for it. And if you are curious, they charge $79.95 for labor. Tax and everything, it costs me $249.22 to make my dryer heat up again.. I only put 3 stars because my dryer is working now and they give you a 1 year warranty, but very inconvenient timing and expensive to repair. Might just buy a new dryer next time.

Dave

4 years ago

From the person who answered my call to the person who repaired my oven, they were courteous, professional, and knowledgeable. The repair person was quick and did an outstanding job. He also answered all of my questions. I’m definitely going to call this company again if/when I need an appliance repaired.

Leonel Rodriguez

4 years ago

Great job!

RANDY PEREZ

8 years ago

This crew is the best in El Paso for any appliance repairs they are quick and dependable. Looking forward in doing more business.......AURYTE!!!!!!

lsayward

3 years ago

George is always so helpful and kind. Very skilled and efficient.

Lila McNutt

2 years ago

George is very knowledgable and always does a great job keeping our aged appliances going! Thank you!

Ophra Leyser-Whalen

a year ago

George and his wife (who takes calls) are very friendly. They lack professional follow-up with any communication beyond the initial service call. George ordered some parts for me and said they would take a while. I understand that everything is backed up because of the pandemic, but after months of waiting, they did not follow up with me to say, that they are aware of the order still and that things were backed up. I would try to call and see where my order was. I would be told, I'll ask George and get right back to you and never get a call back. I had to keep calling. Finally I was told, George told you it would take a while. They then offered me the part number to order myself on Amazon, which was helpful.

Jaime Reza

a year ago

Customer service was fantastic both over the phone and in person. George, our repairman, was courteous and professional. The service provided was top-notch. It was expensive, to be honest, but service like this is worth it.

Ryan Smith

6 years ago

Tech showed up on time and finished the repair in about 30 minutes. Very courteous and professional.

John Hill

5 years ago

Extremely prompt and courteous but, most of all, very knowledgeable and excellent work results...

Ernie Hernandez

3 years ago

Great service. Great staff. Would recommend to everyone

Reymundo Galvan Jr.

5 years ago

I first meet George at Peter Piper pizza . I had been staying at Spring Hill Suites . My homes A/C was out and my new refrigerator .
Well dressed well mannered very professional . Compared to all the yahoos I called includeing the drunk , very unprofessional. This man Georg blew them out the water! I cant believe i was so blessed. Thank you for all the super hard work you did. Thank you for the recommendations and the photos of my A/C that you will be replacing.

William Plunk

2 years ago

Very friendly service and fair rates. Quick turnaround on parts and repair service, website was easy to use to schedule an appointment.

Maria Saldaña

2 years ago

Oswaldo Martinez

3 years ago

Dan Hornbuckle

7 years ago

They fixed my fridge and just in time for Thanksgiving! They were on time and helpful. They also did a little extra maintenance to help it last longer. I highly recommend them.

Brian Cunningham

4 years ago

Excellent service for three separate repairs to include a dishwasher, a refrigerator, and a dryer.

Marie Taylor

9 years ago

El Paso Appliance Repair is the go to business for HVAC repair in El Paso. Whenever I call they give me a same day appointment, which is important when you do not have AC in the summer. Other places I have called wanted me to wait a week for an appointment. The guys who come out are polite and knowledgeable and take care of the issue quickly and professionally. The service that they provide is also very reasonably priced. Five stars without question!

Crystal Lynn McDonald

4 years ago

Great customer service and quick repair! Technician Saul was also very professional and personable and knew immediately what the problem was. Recommend for sure!

James White

7 years ago

Had George come out about a month ago to do some work on my refrigerator. He was able to change out the compressor and got it running and it's been running great ever since. Leaving this review because I called him today to schedule an appointment for my dryer. He wasn't able to make it but sent someone else out that got it going.

Jennifer Whetten

2 years ago

Romelia Tellez-Giron

2 years ago

I have requested repairs for three different appliances and all have been repaired successfully. Mr. Smith was very punctual and friendly, even on short notice. He goes above and beyond to provide customer satisfaction at a very reasonable price. Highly recommended!

Cynthia Campos

9 years ago

Great Service! Had my refrigerator up and going in no time. Friendly and affordable.

Valerio D'Antoni

2 years ago

Six month ago I left the following review and 5 stars. So when my dishwasher broke this week I did not hesitate to call El Paso Appliance Repair. I set an appointment last Saturday for the following Monday, between 7-9 AM. I get emails and messages confirming my appointment, including a message at at 6:30 AM saying Gabi is on the way. But no-one shows up by 9 AM. I call them at 9:30 AM, no-one answers the phone but I leave a message, and 24 hours later, no-one has called me back. Is this place still in business? I'll look elsewhere to have my dishwasher repaired. (Full disclosure: the owner finally contacted me at 8 PM after reading this review. Good luck with your business.)
-----
Original review posted 6 months ago:
My aging fridge finally broke. George not only was able to diagnose and repair it quickly, but was professional and cordial the entire time, and explained every charge individually. A+ service.

Moe Moe

3 years ago

Danny Walt Miller

6 years ago

Very prompt and courteous with reasonable pricing.

#1

6 years ago

Great service! Speedy! Everything was fixed within an hour calling in! Will recommend to anyone!

Bryan RetVet

4 years ago

Very satisfied with the service. Very professional. Very competitive pricing. We had our water heater go out unexpectedly and George came out, had it replaced the same day. He was extremely friendly and professional. He also served in the military at one point so his professionalism was not surprising to me knowing he served. Much better experience with George than other local companies who were far less professional and more expensive.

Thanks George for all your service 👍🏻
Best regards,
Bryan (Ret. Army)

Eran Kimchi

7 years ago

My technician mark was professional, courteous and proficient. Not only did he take his time and respect our home but he corrected the issue. 5 service all around. Thank you! El Paso Appliance Repair-West

ADRIANA AZIZ

6 years ago

EP Appliances Repair
They're very professional and hardworking, they give you the best service and treatment
We would recommend them 100%

Kevin Odenborg

4 years ago

The technician showed up on time & repaired the appliance to our satisfaction. Thank you El Paso Appliance Repair!

Gina Barragan

4 years ago

Edgar Garcia

4 years ago

Replaced the heating element in my dryer. When I called them to tell them the dryer wouldn’t turn on they never came back out, never returned my calls after numerous voicemails. My wife called several times never received a call back. Paid $180 for nothing since they are never fixed the dryer. Very disappointed I had heard good things about this company.

Paty Padilla

9 years ago

I was very pleased with the services from EP Appliance Repair. The technician efficiently fixed my washer and dryer. He was punctual, professional and very trustworthy. I highly recommend EP Appliance Repair for any and all services.

Lucero Limas

a year ago

Was very fortunate they had a cancellation and were able to fit me in. I didn't have an immediate need to fix my refrigerator, just happened to work out. Very professional when scheduling and at time of service. Were transparent of what was wrong and how to fix it. Will most definitely keep them in my contacts for future reference.

Liz Mendoza

8 years ago

Reasonable price, very efficient and honest. They have repaired my washer, dryer and refrigerator. I will not use anyone else!

Vicki Ashenfelter

10 months ago

Had excellent service, George Smith worked on my stove and my washer and fixed everything. Very happy with my experience with this company. I highly recommend them to everyone. Very pleasant people to work with.👍

Louie Barraza

4 years ago

To All Who Read This Message: El Paso Appliance Repair Company is the BEST repair company in the southwest. My ice maker and refrigerator rubber seals were replaced within 48 hours. Look no further, this is the company for all your appliance repair needs.

Andy Sklar

4 years ago

Had a hot water heater that needed to be replaced. Called several plumbers and EP Appliance Repair came in at a respectable amount. George confirmed the appointment and on the day of the job he was punctual and clearly knew what he was doing. The job was done to standard and he replaced the inlet water valve at no additional cost other plumbers said that would be an additional cost Give these guys a call you'll be glad you did.

Manuel Diaz

4 years ago

Maria Provencio

3 years ago

Erika Clark

5 years ago

Great service!!!

homero reyes

3 years ago

They provided prompt and Excellent service, above all they are honest and very good price. Recommend you call them for your next repair or service with your appliances or AIr condition problems.

sixto reyes

a year ago

Had been having some trouble with my dishwasher not draining. Had tried several DIY products but no luck.

George came and in 5 min, it was fixed..........

Happy to say my wife is happy and I'm no longer sleeping in the dog house for my failed attempts lol.

Mary Rosser

2 years ago

cookie monster

a year ago

Pete

5 years ago

Their ability to work with you on your issues hands down gives them 5 stars. The customer service and timely response and information flow 5 stars. Hands down the best deals on installation and repair for my appliance needs. They kept me up to date and was always honest, whether I wanted to hear it or not but saved us in the long run from bigger issues. Very professional and knowledgeable.

Thao Nguyen

a year ago

Fast response, got an appointment right away! Love Gaby great customer service!!! Thank you!

John Green

3 years ago

Danny Duran

4 years ago

I recently started having trouble with my Samsung dryer. I used to have the matching washer, but that gave out within a month and was a nightmare to get repaired and eventually replaced. I was hesitant to call because of previous experience with another company not having parts and having to wait. I must say that’s I am absolutely pleased with the service that I received from El Paso Appliance Repair. From the moment I called the staff was extremely attentive. The tech, George S. arrived within the predetermined time window, was very respectful, and got straight to work, in and out within an hour. I will be calling them for any future maintenance needs and would highly recommend to anyone that may be in need of such service. Also, the tech noticed my AC was not working and offered to help, unfortunately I had already called another tech, however, if I am not pleased I will not hesitate to call EPAR. Thank you all so much!

Christopher Taylor

4 years ago

Very professional, Great work,

Kareem Jones

2 years ago

Joe M. Harrison

7 years ago

Ridiculously easy. Phoned, made appointment, They showed up. really fast Wow.
Then he fixed our dryer. Uh, I didn't cry, I didn't have to wait for parts to be ordered, didn't have to deal with a big nightmare. A dream come true in repair service. Price was totally fair and reasonable. Thank you El Paso Appliance Repair

Cheryl Gordon

8 years ago

I unconditionally recommend El Paso Appliance Repair to anyone needing such services. The company came highly recommended, yet still exceeded my expectations. Not only did George arrive for both appointments promptly, but he also is knowledgeable, efficient and reasonably priced. In addition, he cheerfully did an additional repair at no extra charge. I sincerely encourage you to give El Paso Appliance Repair a try. You won’t regret it.

Kelsey Adams

2 years ago

Mary Ericon

3 years ago

George was quick to respond and did an excellent job. Highly recommend him.

L. N. A

3 years ago

Miriam Porras

2 years ago

Michelle Escobedo

4 years ago

Very satisfied with the service. Fast repair and that same day I started using my dryer. Thank you for great service.

iCantPickaName

2 years ago

George just left the house and even though there were a few delays with the parts being ordered, they were super cool throughout the process! If you don't wanna break your bank buying a new washer and dryer, give these guys a call. Gaby is super nice on the phone and they know their stuff! Y'all are my go to appliance shop going forward!

Update:12/11/20
A belt in the washer slipped out of place a couple of days ago and we called up Gaby right away! George dropped by this morning and repaired it free of charge!

Our only complaint is that he wouldn't take our money when Priscilla insisted he at least charge for the visit. Next time take our money George cuz you know we're gonna call again if we have issues. Thanks a ton El Paso Repair Appliance!

Ray

4 years ago

They have rescheduled my appointment already like 6 times. They don't call me back when they don't go. I have call back and they sometimes don't answer me. Very unprofessional. Still haven't come to fix my refrigerator since February.

Cynthia Hernandez

4 years ago

Fixed fast..! Clean job no mess at all wish I loved it.

Lena Lampley

4 years ago

Thank you for your prompt service today. Saul was great! We will definitely call you for future needs. May God continue to bless you and your business.

FW Graf

6 years ago

I first attempted to use the online repair request form on the company's website. It didn't work. That should have been my first clue that El Paso Appliance Repair doesn't have its act together. So I telephoned them and set up a service call for the next day between 12 and 2 pm. I waited and waited and waited some more for the repair technician to show up. I didn't even receive a phone call from the company explaining the delay or no-show. I called the company twice, and they didnt even bother picking up the phone. Thanks, El Paso Appliance Repair, for wasting my whole afternoon.

latinsexy

3 years ago

This company is awesome!! They called with status updates. He came during the times he said he would come. Very friendly. He made sure the area was clean before he left. I will definitely call them if I have any more house issues.

Tiana Rumph

8 years ago

Great Service! Quick service and easy on the pockets. George is awesome he repaired my dryer in less than 30 minutes!!! Glad I didn't have to replace it.

Debbi Farrelly

9 years ago

George and Ruben did a great job diagnosing and repairing our washing machine. I called them at 2:30 p.m. and at 3:45 p.m. they were at my house. They did not try to take advantage of us by saying of you need this or that. I believe these guys are very knowledgeable and honest and I certainly would recommend them to anyone looking for major appliance repair. Thank you guys!!!

Bryan Hudson

6 years ago

Janeth Espino

4 years ago

My first experience with El Paso Appliance Repair was great! From the initial call to make an appointment to the end of service. They sent me a confirmation text of my appointment along with a picture of the person who will be coming to my house and check my washer. Saul (repair guy) was very respectful, courteous and honest. I definitely recommend their services as they have shown to be a professional business.

Joe Gomes

a year ago

Okcalled for flame problems, got up front “tech fee” $49, dude charged 90$ for wiping stovetop down! Called after flames acted up again, same tech, no charge/fix.Felt slighted, asked for discount/refund cuz dude wiped/CLEANED stove. Nothing, claimed “flames fixed”,felt like “rip off”. Oven now broken, not calling again. Emotional damage $49.

Kristiana Torres

3 years ago

George was amazing! Got our fridge working for opening night and answered all my question when trying to find the best deal on a part.

Raul Smith

4 years ago

Amazing... excellent service in a timely manner from a highly professional well mannered technician. Highly recommend George.

Hope Zavala

5 years ago

Called them out for a refrigerator repair it has been 14 days that I ha e been waiting for thwm to repair it. I was told 2 days. Got overcharged on the labor, it is not what I was quoted hourly. I keep getting told they will come out tomorrow, tomorrow comes and goes and no one showed up or calls..... however the owner did call me to correct the situation and seemed very sincere he also discounted a portion of my bill. I would probably give them a second chance since they cared enough to call me ans fix the situation....fast forward less than a week. The part they replaced didn't work or it was not the problem. I text them and told them that my fridge was still at 66 degrees and asked if I could have a refund and they could have the part back or for them to come and fix the real problem....I never got an answer call or returned message back from them.

Viena Pagan

5 months ago

Adam Perez

2 years ago

Would highly recommend. Had to order part for broken washer, George came back and did the job in about 10 minutes. Will call them up in the future if I need help with any appliances. A++

sofresh sofresh

4 years ago

Ruben Jimenez

8 years ago

Outstanding service! My refrigerator stopped working and I was afraid of my food spoiling if it wasn't fix right away, so I was willing to pay extra for a same day service from anyone. Called a few places and EP Appliance had the best feel. Their tech was very knowledgeable and was able to get my fridge up and running in no time at a price lower than what I expected. I would defiantly recommend EP Appliance to anyone and use them again.

Tom Lahut

4 years ago

EPAR was great, they kept me informed of when the service tech would arrive so I could be there and I didn't have to wait. The service tech was professional, knowledgeable and courteous and thoroughly explained what was done and why .... I will use them again and would recommend them.

Mr. Josh

3 years ago

Ida Brannon

2 years ago

joe filerio

3 years ago

Estela Garza

a year ago

Gloria Castorena

2 years ago

Always very personable and very reasonable

Amanda O'Neill

2 years ago

George was extremely helpful. He was on time, practiced proper safety measures during the current COVID crisis, and let us know our problem quickly and explained the issue to us in a way we could understand. We will not be using any other repair company again!

Tiffany P

6 years ago

George was friendly, diagnosed the problem, got the part and came back to fix my ice maker all in an afternoon. I would highly recommend El Paso Appliance to anyone in need of repair!

Maira Rodriguez

4 years ago

If there was an option with no stars I would rate 0.

Terrible service;
1st technician was not preperaed, moved washer and dryer and never put them back on their spot.

The “owner” supposedly was going to come back made an apptz never even called or showed up!!!

Hector Caballero

4 years ago

Prompt service and great customer service.

Eddie Valdez

4 years ago

I've had George and Saul come to my house on two different occasions for my dyer and then my washer they arrived on time both of them were very nice and professional I would highly recommend them. I plan to call them if I need work done in the future.

Laura Solorzano

3 years ago

George came over to repair a freezer. He changed a part and told me that it will cool down in a couple of hours. The freezer didn't work. He didn't return my phone calls afterwards. I had to find another company to come and fix the freezer. They explained to me that the piece that George installed wasn't the right one and it was installed incorrectly. :(

Derek Terry

a year ago

BIGCHUCO

5 years ago

Fast, courteous and professional. Will likely use for future issues as well as recommending for family and friends.

Mario Flores

4 years ago

Elise Dittmar

5 years ago

Do not use this company!! They are super unprofessional and more than an hour late for their 2 hour window appointment which they did not even bother to call to inform us of the delay. Our washer was not working and they hooked up the hose and it began to produce a foul smell from being hooked up. They overpriced the parts to our washer, and would not come back to unhook the washer to help stop the foul smell -- which did NOT occur until they messed with it. Thanks for terrible service!!!

BRIONE WALTON

3 years ago

Excellent service would recommend....

preston fierro

3 years ago

El Paso Appliance Repair is wonderful! Fridge was not working and George came out within a few days and fixed it. We continued to experience some issues but he gladly came back the next day and made additional repairs. Great customer service!

Leroy Parks

2 years ago

This is a family owned business. I am proud to say they are awesome repair experts. During this troubling time it is extremely important to support family, ElPaso owned businesses. This is our third time using them and though fixing appliances is never fun, they work with you . My family is gratful for tour work. Thank El paso appliance repair

A.J. Trujillo

5 years ago

Great, friendly service!!! Quick and very affordable, I HIGHLY RECOMMEND!!!

Tri Lo

a month ago

Great work

Natalie Nieto

a year ago

Scheduling was easy and convenient as I received a next day appointment! Appreciated the heads up that George was on his way. Within 5 minutes, he told me what was wrong and informed me of the price, which I felt was very reasonable. Overall, completed the job, in and out, within 40 minutes tops. Highly recommend and will contact again if we ever need assistance.

Virgie Gamez

4 years ago

Oscar Gonzalez

3 years ago

Thania Prudencio

3 years ago

Amazing customer service. George is so nice and kind. Will completely recommended! Fair price !

Ignacio Sierra

3 years ago

Helpful

Oscar Murillo

2 years ago

Donnellly Chicks

3 years ago

George was pleasant and professional!

Tony Hammes

9 years ago

Service was fast and courthouse. Took apart refrigerator and found that there was moisture build up cutting off circulation. Did not try to sell me an expensive repair. Gave me instructions and identified the part that would need to be replaced if freezer did not kick back up. Highly recommend company

Richard Coney

5 years ago

Had George come out on several occasions to help with different appliance repairs around the house. He never disappoints me. Highly recommend him for any of your appliance repairs.

RICARDO Carmona

2 years ago

👍👍

Rhonda Woody

6 years ago

Prompt professional service. Will use again and highly recommend.

Ranessa Allen

8 years ago

George, the owner was incredibly knowledgable when we spoke on the phone to assess what the problem might be with our dryer. In our experience calling around, he was very up-front about the cost for labor & parts whereas most places in the El Paso area were not readily addressing that information so that we could compare prices as consumers. He very swiftly came to do an inspection, and once we realized it was not the dryer itself, he was able to remedy and repair the situation which ended up being our electrical box. Very happy with our decision to hire El Paso Appliance Repair & George was friendly and efficient. Punctuality was also a major plus and all around did a professional job. Highly recommend. A+ business.

JoAnn Craig

3 years ago

Awesome guy came the same day very nice called when he was on his way would highly recommend and also use again

HG Hong

5 years ago

Proffesional service! George does a great job! We are so happy to get him to fix our AC issues. Strongly recommend him.

Gabriel Williams

3 years ago

I’d like to thank George for same-day service very professional was very confident that he was going to fix my stove went out of his way to to fix it thank you !again customer for life!!

Bobby Vega

7 years ago

Left voicemail and Jorge called back within 5 minutes. Explained situation with a.c. unit he said he could have tech out in 30 minutes. Tech named Saul was out in 20 fixed issue in 10. Keep in mind company I was referred to by builder said no techs available until Wednesday and today is Saturday! With 100 degree weather outside no way I could have waited.

Saul was polite and professional took the time to explain a few things. Before he left said if we ever needed anything else they'd be available. Fantastic customer service experience overall as a result if I ever need any appliance repair needs they'll be the first company I call.

Thanks gentleman!! My kids and I are very appreciative.

K U

3 years ago

Lily Lazcano

4 years ago

Paul Covey

3 years ago

Terrible company. Did not show up for TWO consecutive appointments. Called to ask what happened and was told they would call the technician and call me back. Never did. Now, they refuse to answer my phone calls. If you want someone reliable to show up, don't call this company

Silvia Retana

2 years ago

Isaias Miramontes

2 years ago

Very very unprofessional!! We feel we are very understanding when you cant make it to an appointment. We understand that things come up, but no call no show is just plain unprofessional!! I have attrmpted to call them various times and get no answer. The worst part is that this isnt the first time they did this to us. All we ask for is a courtesy call to let us know you wont be able to make it. This way we arent waisting our time waiting for someone who isnt going to show up

Crystal Orozco

3 years ago

The review I’m posting is mixed. I needed my dryer to be repaired. It was difficult to get a hold of this company at times. At first, it was fine, but as callback issues arose, the response was not as fast. They were professional and didn’t charge us labor for callbacks, but it was frustrating that the issue took so long to fix, mostly due to difficulty in contacting them. I left messages but had to continue calling back. Sometimes they would call back but other times it took a few tries to get in contact. I had to call a different company because I wasn't getting any response. They seem like a knowledgeable company, and to be fair, they were dealing with a backlog at the time of our service because one of their technicians quit on them abruptly. That might have been the issue, in which case I completely understand. However, I still think they could work on their dispatch system or response to messages. I had to pay another company a service fee of $45 just for a simple issue (They found that the motor was just a little stuck and the barrel needed to be manually pushed. Literally. That was all they had to do.)

Mr. Fidel Palma

3 years ago

Daniel Mejorado

4 years ago

Nice job, clean and fast installation. Professional

Myk Elg

2 years ago

EP Appliance Repair was able to troubleshoot and repair our $3k+ Whirlpool refrigerator. The lights and Cooling stopped working and George replaced one of the electrical boards that activated the cooling compressor. The fridge failed a week after and George was right back at my house to get us going. We had to order another board which took another 2 weeks. All in all, I am super picky when it comes to work being performed at my house and EP Appliance Repair will be our go to. $400 repair, my eggs are now cold.

Sumon Mia

7 years ago

El Paso Appliance Repair-West repair was great! They were very friendly and honest. He didn't try to sell me services I didn't need for my Samsung refrigerator. The cost was very affordable and he came between the time window I was given. I will be calling them for any issues I have with my appliances in the future.

Rick B

4 years ago

George did a great job installing my new water heater! Called prior to coming out as promised and arrived within the time window that was given. Cleaned everything up and made it seem as if he was never there! I will definitely be calling El Paso appliance for any future projects. Thanks again George!

Chris Loveless

5 years ago

Excellent customer service, very efficient and very professional and knowledgeable👍👍👍

Tepora Tinoisamoa

5 years ago

George was super professional and amazing. Thank you, George! I highly recommend!

Jennifer Seguin

2 years ago

Jim Decker

6 years ago

Malvin Samra

7 years ago

We have recommended Review El Paso Appliance Repair to everyone we know. They have fixed a multitude of items for us in an affordable and extremely professional manner. They are always prepared, they educate you in your appliances and have been great consultants to us. Do not hesitate in hiring them! They are the best!!

Danielle Bigelow

4 years ago

Very professional, timely, and attentive. George quickly repaired our washing machine explaining the issues and recommended future service. Thank you!

Claudia Reyes

8 years ago

great customer service and very friendly

Gaby Smith

a year ago

Sara 2024

3 years ago

D Carden

2 years ago

JoshPuma Romero

3 years ago

Fridge was not cooling, George came and diagnosed, ordere new parts... working great!

Taci ugraskan

7 years ago

George was a life savior, came and fixed my dryer at a responsible price, worked around my schedule. Highly recommend.

Kiki Wehunt

4 years ago

This man, George, deserves 10 stars out of 5. He came out same day on a Friday to fix our AC. Three other local businesses were going to let us suffer thru a West Texas heat wave for the weekend. He figured out our problem quickly, went and got the new part, had the AC up and running within a few hours of first arriving at our door. He’s come out a few other times for maintenance and such, but he won our hearts with that first miracle he pulled off.
TL;DR HIGHLY RECOMMEND THIS BUSINESS

Joseph Castruita

4 years ago

Very professional. Willing to accommodate your schedule and go the extra mile.

Nena Franco

4 years ago

James Furman

6 years ago

Julio Fierro

9 years ago

I called EP Appliance repair and set up an appointment, they were here right on time and took care of my washer within fifteen - twenty minutes. The technician was very nice and professional and knowledgeable of he was doing. I will be calling them for any further repairs on any of my appliances. Highly recommend them.

Ruby Flores

3 years ago

Very good mechanic for a refrigerator... Loved the honesty and punctuation.. I'd recommend this company. Well done guys.

Kathryn Brennan

4 years ago

Saul from El Paso Appliance was great! He was professional and did a very thorough job installing a new ice maker on my refrigerator. Wonderful customer service! I will definitely use them again. Thanks!

theblackorean

2 years ago

I contacted them via phone call, scheduled an appointment, and George drove all the way from an appointment he had in Horizon to the Westside to service my dryer. He diagnosed the issue right away and had the part in his truck to replace the heating unit. Affordable and quick. I will definitely go back to them for other future repairs. Thanks!

Virginia Arpin

4 years ago

Awesome experience!!! George was professional, prompt, kind, and very helpful, explained what he was doing or going to do, with reasonable prices. I would recommend his service to ANYONE needing repairs on any large appliance.

Melissa Gaskins

6 years ago

My washer broke down and I called George at El Paso Appliance Repair. He came out and told me what the problem was. Ordered the parts and he came back and installed. The washer came back to life! George was absolutely friendly and very professional. You can see that he takes pride in his business. I found my new repair guy! Thank you, George for everything!

Sarah Field

3 years ago

Called once for AC repair and once for water heater repair. Awesome customer service! Repairs went quickly, and fairly priced.

Ray Villegas

2 years ago

Vic Estrada

2 years ago

I appreciated the honesty and advise George gave and diagnosing the problem & cost up front. Appreciate that professional honesty in that line of work. Also, the precautions he took by wearing appropriate PPE.

Alfredo Maynes

3 years ago

Denise Lord

4 years ago

Very professional. They came when they said they would, called when they were within an hour away, George introduced himself and his partner when they arrived. They were professional, thorough, and then explained what the issue was. Will use them again, for sure.

Zealend Mark

4 years ago

Federico Barrio

7 years ago

Very good experience, George Smith was the tech, on time and fast.

Michael Reyes

3 years ago

George is great at fixing the problem. Very fast service.

Rafa Kent

4 years ago

Great tech. Professional. Timely. Had a great personality and pride in his work. Thank you!

Maya and Laura’s and Emma’s world Twins

4 years ago

Great service. Thank you George! Always support small businesses in El Paso!

Ant Sch

4 years ago

George was quick and efficient. Came in, started working right away and got our washer running. He also fixed our drum liner and gave a good tip to help reduce any smells.

Lorraine Chavez

2 years ago

Jim Marshall

5 years ago

Great service, fast reasonable price.

Jennifer Montes

5 months ago

George came to our house on January 24th to determine what was wrong with our dishwasher. He said it needed a new motor and charged us close to $300. For almost 2 weeks he didn't answer any of our calls or text messages inquiring about the part we had ordered. He showed up February 4th and installed the part. After he left and we ran the dishwasher, it continued to leak all over the place. I called him again and again he avoided all calls and text messages. I reminded him in a voicemail that we paid close to $300 to have our dishwasher repaired. Finally, he came back on February 16th and said he would order another part for us; that it would take 3-5 business days to arrive. Today it is February 25th. No phone call. No update. My dishwasher has now been out of service for a month. We agreed with many of the other reviews on Google. This business seems to be scamming people out of their money. However, we plan on taking it a step further. We'll be filing a police report against this company's fraudulent ways and we'll be taking them to small claims court.

Tania Melendez

4 years ago

Fast and friendly service. Would recommend them to anyone that needs their dryer repaired. The technician George was amazing.

nicole Ahmann

4 years ago

Charles Elwes

2 years ago

Since the phone call to schedule the repair service for our dryer until the job got done, i recommend 100% El Paso Appliance Repair service. George Smith explained what had to be fix and got done the job in no more than 30 minutes. Great service! Thanks!

Angel Mac

8 years ago

showed up on time and fixed the issue. would definitely recommend to others