Jerry Vela

a year ago

Monse Nunez

a month ago

Zonnia Hernandez

9 months ago

I felt like I was in a video game. Mario thr plumber came to save the day, this was all within less than 30 mins of me making the initial call. What a fantastic experience. Was very thorough and explained everything. I highly recommend them.

Brittany Bidwell

7 months ago

Joe was knowledgeable and efficient. Found my problem quickly

Michael Beeler

2 months ago

I called Mr. Rooter for a recurring clogged drainage pipe. (When our washer discharged, it would back up into the kitchen sink.) I had another plumber come and snake the drain twice before, but the problem would come back within 6 or 8 months. Mr. Rooter suggested a Jetting to thoroughly clean the main drainpipe. The techs arrived on time, were courteous, and completed the job in a timely and professional manner. Further, they maintained a clean and safe job site. Now the washer wastewater is discharging smoothly and quietly. While they were here, they gave me some tips on keeping the tub P trap clean and clear. I'll keep their business card in my current file, and I highly recommend them for your plumbing needs.

Martha Navarro

a year ago

Ace Technician

3 years ago

Paula Branan

4 days ago

Gilbert was very knowledgeable and very professional. He knew what the problem was within a few minutes. He did an excellent job fixing the problem. Thank you again sir.

Emery Calderon

a year ago

Kiki

2 years ago

Courteous and very informative. Highly recommend!!

Armando Gurrola

a year ago

Este C

8 months ago

Quick reliable service with fair prices.

Melinda Myre

4 years ago

First I need to apologize for not getting this review out sooner.Service was done on 7/17/19.The service was OUTSTANDING considering my situation & dilemma.Mr.Beto Garcia worked diligently.He had to call for assistance from the master himself Gilbert Flores.What could've become costly due to my husband's negligencence became a major task. They didn't give up and proceeded to ACHIEVE the task at hand!Well DONE!I'm truly GRATEFUL to both professionals!They arrived on time, explained everything thoroughly along the way.The office even sent a short bio & pic of Mr. Garcia & Mr.Flores prior to their arrival.Thank you all so much! Definitely recommend there services😊

Derrick Iozzio

a year ago

Technician was professional, explained every step in the process, asked for questions and provided answers. The technician also provided tips for maintenance. I recommend this business.

Vanessa Brown

5 months ago

Lilyanna Duran

a year ago

My experience with Mr. Rotor Plumbing from the first call I made up to the job being finished was excellent! The employees that I had dealt with are SO nice and helpful. I’m glad I choose Mr. Rotor Plumbing.

Julian Pacheco

a year ago

Ayesa Guerrero

3 months ago

Excelente costumer service! Mr Hernandez was very professional, clean and nice job!

Chris Concepcion

10 months ago

Dale took care of our needs quickly and efficiently. He is very knowledgeable and completed the work with care. I will be using Mr. Rooter in the future for my plumbing needs because of Dale. Thank you!

Vincent Clausen

4 weeks ago

Quick response from inquiry and outstanding work by Tony. We have finally found a regular plumber

Ricardo A

2 years ago

Service was great and very professional. On time as always. Used them twice now. The only thing is that they’re pricy. But all in all they get the job done.

Fatu Tauanuu

a year ago

Jimmy jurado

4 months ago

Great pro service

Luther Antwoord

6 months ago

Very prompt service
Service man was very knowledgeable worked efficiently and was very helpful

Jackie W

a year ago

etron B.

3 years ago

Martha Castillo

3 years ago

yolanda chacon

3 months ago

Very good job.

RMT

a year ago

Michael F

3 months ago

louie Anchondo

3 weeks ago

Manny is an outstanding employee and very good at explaining the whole process

James Garza

11 months ago

Lillian Ainsworth

3 months ago

They were here within 90 minutes. Very courteous and efficient.

Michelle Chauvin-Archut

4 months ago

Mr. Rooter sales and services are outstanding. We requested the replacement of our inoperative garbage disposal and worn out kitchen faucet. The office person and Gabe are professionals who kept my wife and I informed throughout the process. Gabe inspected and provided the necessary estimate for the replacement and repairs. We had a phone conversation, in which, they requested moving the work to an earlier timeframe. So, if you want quality work at reasonable prices, then I would highly recommend these guys.

E WOODEN

4 years ago

Work was good, explained everything prior to starting quoted me a price but did not start till I approved it. Warrantied the work. Thanks Ivan

G P

8 months ago

Professional, clean and did exactly what was needed to remedy issue, very prompt for a Saturday after Thanksgiving and reasonable prices... No games, just professional! Would use again.

CardHusker

2 years ago

Technician was on time, friendly and explained everything as he completed it. He was a real pleasure to work with.

boogie pug

9 months ago

Marie Folie

a year ago

I had contacted Mr. Rooter to install a clean out, as my home apparently never had one. I was quoted for work they didn't do, overcharged for the work they did (as per a professional plumber) and then they tried to charge me an additional $500 for a problem that $6 Draino fixed. In addition to this, the person they sent could not explain what the $500 dollars was for. While he was going backa and forth, changing his mind, redirecting, even his associate got confused as to what he was claiming to sell me. I was originally happy with the professionalism and courtesy of this company, until they actually showed up. When all was said and done, they called their manager to speak to me. He was rude, defensive, also could not answer questions about what exactly I was being charged, and ended the call by saying, You know what lady, if you don't wanna pay us, call Roto Rooter, they can fix it. So...I did. And the great guy at Roto Rooter told me all I needed was Draino, and he was right. I would not recommend this company for their lack of professionalism and overpricing.Edit to add:The response posted by the company is not reflecting my business with them. I never said I would dig the hole myself, and they didn't even check what was clogging the sink before making up multiple prices to fix a problem that I again fixed with a $6 bottle of Draino. On that note, thank you Mr. Rooter for proving that you are inconsistent, and happy to make up nonsense to cover your baseless claims. Absurd. If zero stars were possible, I'd ask for a negative system to give them less. 10/10 would not use.

Blanca Luna

2 years ago

Sandra K

a year ago

irma maynez

2 years ago

Gina Vidales

a year ago

E. LAURA PORTER

2 years ago

Also repaired garbage disposal

rodriguez victor

a year ago

Gilberto Nava

2 years ago

Very professional technician

Michael Preuss

2 years ago

Jerome Hendrix

8 months ago

They fixed the issue swiftly. I greatly appreciate there service.

Jay Blobner

6 months ago

Very professional and excellent customer service. Highly recommend!

Debra Adams

2 years ago

Tech’s we’re professional, proficient, and knew exactly what to do. I’d recommend, and use them for future repairs.

Jose Mata

5 months ago

Amanda Holguin

3 years ago

Adrian Parada

2 years ago

G Ortiz

a year ago

Betty Suffle

2 years ago

Plumber was extremely professional and knowledgeable of his craft. 👍

Thomas D

6 months ago

Gabe did an outstanding job replacing my water heater and outdoor hose bib. He was professional, courteous, and completed the work in a timely manner. Their prices were MUCH lower than Roto-Rooter. Mr. Rooter will definitely get all of my future business.

Freddie Rodriguez

2 months ago

jessica

a year ago

Wow, they where amazing. Just wish they worked with insurance. Fast, efficient, and have lots of contacts for things they can not do. My whole family was impressed.

Cera Rod

a year ago

Kurt Napolitano

4 months ago

The dispatcher was extremely helpful in providing information about availability and timing when I first called. Gabriel came out and gave me a free estimate on several different projects I needed done. He was awesome, explained everything that they would be doing, and the process of how everything would happen.All of the estimates were emailed to me and I was able to take my time deciding which services I wanted completed. Once I selected a service, Gabriel came back the same day and did the work for me. Unfortunately he discovered some cracked piping in the process which also needed to be replaced. He was clear and upfront about the problem and the cost of repairing it before he moved forward. I wish every service contractor I work with in the future is like him!5/5 stars. Their prices are a little higher than some other shops but the quality of labor and professionalism is top notch. I have extreme confidence in the work that was performed. Would hire again!

Daniel Hyder

a month ago

They squeezed me in same day on a Sunday

bernhard thompson

a year ago

Thanks to Mr Rooter plumbing of El Paso for sending Victor to our home for a kitchen sink faucet install! Victor was absolutely fantastic. He was very professional and personable at the same time. It is truly satisfying to see and watch a skilled knowledgeable professional at work. Victor communicated expertly and efficiently with us throughout the entire install. What I also appreciated was the fact that Victor talked to us not at us!! To Victor please convey our sincere thanks for a job well done. Superior quality of work and rapid responsiveness was so gratifying to witness. I will gladly recommend Mr Rooter plumbing of El Paso to my friends and family.

Julian Alvarado

2 months ago

Most unprofessional. Technician came out on Friday for a main pipe unclogging with the snake. Technician said the main pipe was unclogged showed me the water level in the toilet that was removed. Said the he fixed it 4 days later clogged up and we called back and said the call was for a tub unclogging not the main pipe. Did not want to fix it after I had two technicians says there’s at least 7days warranty if there was any issues. Owner does not want to accept. And says it’s not his problem . Dispatch extremely rude

Sailor Ddg

3 months ago

This company has great employees all around. They are not inexpensive, but the quality and efficiency they provide, is outstanding. They repaired my gas line within a day. Highly recommend.

Timothy Graves

a year ago

Rosa Guel

3 years ago

Ruben Paquian

a year ago

Victor was professional and did a great job of identifying the problem - a gas leak on the water heater. He promptly fixed it. Beyond impressed with this business.

mark castillo

5 years ago

This company is legalized robbery .I needed a faucet fixed from under sink.aomethimg that cost 8 bucks at store. However I had a leak so was in dire need of water supply to be turned onThis company took advantage of this fact and charged me $200 for a simple faucet that took a good 15 minutes to change. Taking advance of people's situations is wrong. Would not recommend this company at.all

Amada Culbreth

a year ago

B. Lara

11 months ago

Very respectful Gentlemen! Very Professional! Highly recommended! Awesome Job!

Phil High

2 years ago

Marisol Sanchez

21 hours ago

Christopher Sandoval

a month ago

I didn't have to ask my technician to put on a mask more than once, something that is actually rare even now

Elisaias J

2 years ago

Hector Delgado

3 years ago

Excellent people and professionals with latest equipme t and technology

Alex Gardea

9 months ago

The work was done earlier than expected which was nice and the response on a Sunday was really surprising. The installation charge is quite expensive however my wife and I were willing to pay the cost to get this done and get it done right. The installation and testing was done well within 2 hours which i did appreciate.

William Covey

a year ago

Sewer clean out.

Shop Shop

3 years ago

Rosa Balderrama

2 years ago

Rosaura Alcala

2 years ago

Very knowledgeable and professional

Mark Charles Gutierrez

3 years ago

Dr. Gina Gagen

3 years ago

Ray G.

2 years ago

Plumber Joe was awesome very informative very knowledgeable friendly and direct. Did a great job didn't make a mess cleaned up and offeroed more help if I needed it I wish there were more service people like this I will use this company again and tell everybody about itDr. Raymond Daniel Gallardo

julie ahmed

3 years ago

Joanna Overton

3 months ago

Nora Lopez (07Nora)

a year ago

I M

9 months ago

Professional and prompt. They are a bit expensive, but they give free estimates. No need to schedule service after the estimate; they show up prepared to do the job immediately. I have used their service three times because I know they will do a good job. Also, gave me a good warranty on their work and kept me informed every step of the way each time.

Norma Valdez

a year ago

Diagnosed the problem. Repaired in a timely manner. Very professional. Explained in detail the problem and the solution. It was a bit pricey but the work needed to be done.

Darla Freeman

a year ago

Dena at dispatch was wonderful and even though they could not get me in immediately Dena called me before office hours the following day to schedule a technicians arrival.?Dale arrived on time was an excellent communicator as to what was going to be involved with repair of outdoor pipe and garbage disposal installation. In addition to an exact quote.Dale worked quickly, quietly and efficiently. His work area was always kept neat and when he cleaned up you could almost not tell that he had even been here. He was even very tolerant of my dogs who were happy to offer their assistance! Thank you Dena and Dale you two made Mr. Rooter a great experience and a wonderful success!!

Rolph Zehntner

7 months ago

Jeffrey Hameline

a year ago

We called Mr.Rooter for a big water heater issue and they sent someone right away the following day. Gabe was very polite and professional. He took his time to answer any question we had. Very efficient and friendly service and will definitely use their services again.

candice rood

3 years ago

Highly professional. Their tech, Samuel, took the time to explain the procedures. Would definitely call on them again.

Irene Solis

a year ago

Very satisfied

Danielle Hart

2 years ago

Alonzo Hernandez

a year ago

Gilbert is a super nice guy, very knowledgeable and professional. My concern was about the flange and foundation of my toilet, since there was a leak from underneath. He said the flange that holds the bolts was still in good condition. Replaced what needed to be done and asked me if there was anything else he could take care of. I would recommend him and the company to everyone I know!! What I also liked, was how clean everything was after the job was complete. 👍🏽👍🏽👍🏽

Raquel Torres

a year ago

Very professional

William Santiago

2 years ago

Heber “H.E.B er” Baray

a year ago

Unclogged sewer pipes, it's an old house with a unconventional sewage. They sent some one and little time someone was here to help. Friendly, quickly assessed the issue, game me my estimate, and starter working right away. Quickly the issue was resolved, made sure it stayed unclogged, and gave it a second service to both sides to make sure everything is good. Water is flowing great and no more flooding.Thanks Tony.

Sarah Cardona

a year ago

Eddie Barron

2 years ago

Veronica Arellanes

2 years ago

They found the problem with the camera they brought and unclogged the kitchen sink right away.

Kathy Newell

3 years ago

Friendly, efficient service

Nancy Gonzalez

a year ago

Gilbert Alvidrez

2 years ago

Great service and real professional l. They did the job the same day and they were real clear as to what I needed and why.

Imelda Linss-Moreno

2 years ago

Carmen Park

a year ago

Very satisfied with the promptness of the service and the and the person that came. He was knowledgeable and friendly.

Edna Campos

7 months ago

Rosalynd Clevenger

a year ago

Super professional! I’m impressed with how clean the area around the new water heater is. The attention to detail is on another level. Great work, and super friendly techs and staff. We will definitely be going to Mr. Rooter for all of our difficult plumbing needs.

Luis Porras

2 years ago

Des Des

2 weeks ago

Lucia Moreno

2 years ago

Lucy ponce

a year ago

P Salinas

a year ago

Main D' campo

a year ago

Rolyne Kafka

3 years ago

Gilbert Flores and Sam Silva were professional, efficient and informative about our problem. The work was done almost without a trace, which is a tall order on a leak within the house foundation.

US0984

3 years ago

Perla Currey

10 months ago

Starting with Pearl when I called to inquire about services, she was so helpful and friendly! She was able to get me set up with a technician to come to my house. When Jose Luis showed up he was professional, friendly and communicated what was needed to be done in an effective manner. He got the job done (tub faucet leak, corroded pipes were replaced). I would most definitely be calling Mr. Rooter again and recommending them to my friends and family.

Gary Sparkman

2 years ago

I was thoroughly impressed with the entire experience. Throughout the entire process, everyone was very professional and courteous in how they handled my project. I can’t remember the last time I’ve been this pleased with the customer service and actual quality of work performed. I will definitely use your services again and highly recommend your company to friends and family.

virginia lara

2 years ago

Carly Squires

4 years ago

If you enjoy being excessively over charged $1800.00 to install a water heater in a domestic home. With $1000.00 labor charged, then use Mr. Rooter of El Paso

Ysabel Sanchez

a year ago

I had a very bad back up in my house and they came the same day and handled it. Mario was very nice, helpful and professional. Totally recommend them.

Abifarin Scott

a year ago

They responded very quickly on a Saturday which was a surprise. The technician did an excellent job of taking care of my problem but what was most impressive was the education he provided on how to avoid it in the future, how to address it myself and even how to use the tools he used if I decided to buy one. Very impressed overall.

Chris Rivera

a year ago

Christy Mercado

3 months ago

Great service

Luis Sierra

2 years ago

kerry collier

7 months ago

The techs that came by were so professional. They did an exceptional job. Definitely will be contacting them again if I have any plumbing issues.

Martha Chavira

2 years ago

Ivan was very polite clean and courteous and cleaned up very well when done.

Josie Martinez

2 years ago

Luis Barrio

a year ago

My Saturday appointment was re-scheduled for following week as employee did not show up to work. The following week they started; were not prepared w the necessary sewer equipment. Had to wait another two days n when the water jetter was used, they did not go all the way as previously stated. Then the sewer camera got tied up in a joint connection n did not bother to take it out n insert thru another available clean out. They seemed to be in a hurry n only wanted to collect their pay. Overall, they said sewer line had bellies and they don’t diagnose n make such repairs.

James Robles

2 years ago

Very friendly and knowledgeable addressed all my concerns.

Alicia Y

2 years ago

Excellent customer service, great job explaining everything we needed to know. Highly recommend for any plumbing needs.

Carlos Martinez

a year ago

Andi Salazar

3 years ago

I called Mr. Rooter because it's close to my home. My electric water heater broke down. Two plumbers came to look at the water heater. they gave me an estimate to replace and install new water heater. I was taken aback when they told me total bill would be 1400. $700 for the water heater and $700 for labor, total cost $1400.I called the business and spoke to the manager about the estimate which seemed very high to me. He insisted that the cost of water heaters has increased since I purchased my old water heater. I told him the price at home depot was $600. When I questioned the labor he said that it was a complicated installation.Then the following day he emailed a revised bill totaling $1600. Unbelievable!I did my research and got the water heater at Express Plumbing for $500 and labor was $300. Total of $800.Literally half the cost of Mr. Rooter!These guys are out to take you for what they can. And my impression is that they're more likely give these ridiculous estimates to women.So ladies do the research and don't get taken for your hard earned money.

javier saucedo

a year ago

john truitt

7 months ago

Really high praise to Gil Flores, who came to help us today! Gil is great to help understand the problem, show detail around our issue, fix the clogged sewer and then recommend next steps to ensure our sewer is functional long term. Thank you Gil!

Jessica D

3 months ago

El servicio que Jose me brindó fue excelente! Los recomiendo ampliamente!Muchas gracias

Joseph Casares

3 years ago

The tech was fast and efficient. Thank you!

Alejandro Hernandez

a year ago

Phil Gibson

2 years ago

Joe came in and repair our problems with precision and care.

Scott Plottner

a year ago

Nathaniel Zehner

a year ago

syntax808

2 years ago

Plumber came to the house, explained what needed to be done with an estimate of cost. Work was done promptly and the job was clean and done to my satisfaction.

Yairicka McFadden

2 years ago

James Clark

2 months ago

Excellent professional service!

RICHARD MADRID

a year ago

Brett Tubbs

3 years ago

Jack McCreery

a year ago

Quick, friendly, neighborly, informative, clean, and non destructive.
Genuinely worth the money.

Veronica Salazar

2 years ago

Jeremy Whitcher

9 months ago

I asked for a quote online and within 5 minutes I was on the phone with friendly staff. I was informed that there were technicians in the area that could come give me a quote and within 15 minutes they were at my door! Daniel and Javier were very professional. They were fast, friendly and very trustworthy. They gave me an agreeable quote and the work was done within and hour. I highly recommend their services.

Nicky Gusa

a year ago

Andrew Gonzales

2 years ago

viviana Guzman

a year ago

Leticia Tracy

5 months ago

Jennifer Esparza

8 months ago

brandy priego

10 months ago

Corina Lujan

2 years ago

Joe was very polite and professional.

Evaline

2 years ago

Karyn Brown

2 years ago

Juan Sandoval

3 years ago

Lara Smith

4 months ago

Ale Z

a year ago

Richard Carucci

a year ago

LaVern Herrera

5 months ago

Gil Flores a true professional. He is very knowledgeable and took the time to explain and go over all the details.Mr. Flores, gave us a fair upfront estimate. And he was so kind and courteous while in our home. I was most impressed with his quality of work. He truly takes pride in providing his years of plumbing knowledge helping his customers. A job well done.

Luis Otero

8 months ago

Angelica Figueroa

5 months ago

Manager Was Unprofessional & Rude, Hung Up On Me. The Technicians Were All Very Kind & Understanding

Danny Hernandez

a year ago

Alphonso Loya

a year ago

infantrymank

a year ago

Espy Hernandez

a year ago

Very rude office staff.
266.00 didn't no nothing good poor service. Don't recommend. Mr. Rooter first n last time
They hang on phone on me.

Leticia Sarmiento

2 years ago

Thank you Joe, you are tenacious and in spite of the difficult job you succeeded. I appreciate the diligence and professionalism demonstrated by Joe, Gilbert and the team. Definitely will use again and recommend!!

Debra Tellez

2 years ago

Ray Luevano

a year ago

I had them reroute some exposed water lines from outside to underground. Victor came to the house and gave me a quote that same day. When the day came to do the work, he explained to me, in great detail, the work that was going to take place. He answered all my questions before and during the job.His work was clean and did a great job cleaning the job site at the end of the day/job. We were totally satisfied with Victor and his teams workmanship.

Ramon Rosales

3 years ago

The Thought Warehouse

4 years ago

These guys contacted me within 30 minutes of submitting an online request for a quote and solved my plumbing issue within 2 hours of making initial contact. Rate was very reasonable and their plumber, Cesar, was very professional and diligent in his work.

Tage Carlsson Jr

4 years ago

Highly recommend this company. Technician was very professional and knowledgable. Definitely will call them again...Thank You.

Jenna Rivera

11 months ago

I don't recall his name but very nice and walked me through everything he was doing making sure I understood the reason for cost and even before he left explained again and made sure I was satisfied with work.Worked quickly my baby was crying the whole time and kept running to them they acknowledge with a smile and never seemed to be bothered would definitely use again googled price of my project and the price was right on the money.

M C

a year ago

Gilbert is very knowledgeable. I would recommend this company. He took the time to explain the problem and fixed it in no time. Thank you Gilbert.

Charlotte Hill

7 months ago

Maribel Gonzalez

a year ago

Naty Magdaleno

2 years ago

Ramona Flores

5 months ago

Very satisfied with the technician that came to my home. His name is Gabe. He was very professional and polite. The best thing is he took all the trash and left the bathroom as clean as when he got here.

Alisha Bajracharya

a year ago

Christina Chapman

3 months ago

Dale came out and did a leak detection and was also the one to repair it, very professional and polite. Dispatch was very informative and helpful.

Blanca Madrid

3 years ago

I am very pleased with the job, service, responsiveness and the technician service and labor. I know quality is Not cheap, but would rate higher if better value; reason for good value not included in highest of rating!

Ernesto Lozano Jr

11 months ago

These guys are awesome! I will definitely be using them in the future for my plumbing needs. Thanks Manny and Dale for your services.

Rene Corral

a year ago

Yair Gonzalez

11 months ago

The entire experience was a pleasure, the employee did everything beyond what was expected of them and went out of their way to test other portions of my system make sure everything was good to go before leaving. 20/10 would highly recommend again.

Debbie Luna

2 years ago

Great and knowledgeable

manny esparza

2 years ago

r v

a year ago

great customer service. sent someone out ASAP.

Kevin Robinson

2 years ago

Eva Valdez

5 months ago

Johnny the technician was very professional of his work n explained the type of work that needed to be done. I am satisfied n well recommended Mr.RooterPlg. Thank u for the service.

Rochelle Middleton

4 months ago

This is the only place that gave the price upfront and did not have hidden fees or hourly rates. They were honest and and gave a free estimate. They also were able to complete the job where other professional companies could not. I highly recommend.

Nancy Flores

2 years ago

V Tinkerbell

3 years ago

I am very happy with the services I received. The technician that came out to my house was great. He explained what was wrong and what he did to fix the clog in my bathroom. I would defiantly recommend Mr. Rooter!

Zeak Williams

3 years ago

Great service

Bradley Platt

2 years ago

Response time was about three hours. Technicians arrived wearing masks and were polite and efficient. Jose was terrific. Toilet was removed and drain unclogged in no time. Total time onsite was about 90 minutes. Cost was reasonable (at $332) to me.

Kelly Perea

2 years ago

David Nevarez

3 years ago

Mary Grace Mascorro

2 years ago

Lisa Grant

a year ago

It took less than an hour for a technician to arrive. He was friendy, knowledgeable, and got the job done fast. The price was very reasonable, especially for a call late on a Saturday afternoon. I will definitely use them in the future.

Luz McDowell

2 years ago

Mary Williams

10 months ago

Came in earlier than scheduled, which was great, very Professional, did a very good job, didn't mind my dogs barking, I hope!
Truly appreciate it, thank you, and on a Sunday. Will recommend.

Jim Henry

2 years ago

Great Job. The tech are very knowledgeable.

Victor Perches

a month ago

Ryan (PvtBeaker)

2 years ago

Maria Pace

2 years ago

M. Siler

2 years ago

Dale is a real asset to your company. He fixed
a toliet that wouldn't flush, he also replaced and fixed the outside connections for the front and back hoses. Thank you for sending HIM!!

Ben Wasson

2 months ago

Gaby Venegas

5 months ago

Professional great work same day quote and installation area off installation was left clean after job was done

Sandra Borrego

2 years ago

Ralph Couch

a year ago

Dan was very helpful in helping trace the source of a leak.

Jonathan Rogers

8 months ago

These guys are life savers always quick to show up and great problem solvers no matter how chaotic the situation

Tania Woodcox

2 years ago

Albert Gandara

8 months ago

Gilbert was very professional and knowledgeable. He spotted the leak and repaired the problem quickly.

Peter Venegas

5 months ago

Jorge Ruelas

3 years ago

Gilbert was very professional with my mother and explained the process to her and myself. Cost was explained before work was started.

Mauri Faivre

3 years ago

After having hired this company in the past, I was very happy with the results, so I hired them again to perform some work at my parents home, and like the first job, everyone was very happy, Gilbert did a great job for my family, highly recommended!!

Javier Garcia

a year ago

William Graham

8 months ago

Victor was great

Ofelia Diaz

2 years ago

They were friendly, explained step by step what the options I had too resolve my problems, were prompt, great job.

Sergio Montes

a month ago

Brian Iaeger

2 weeks ago

Quick clean and complete.

Joe Alvarez

a year ago

Mark Adams

2 months ago

I called for a water service line leak in my front yard. They showed up within an hour and confirmed the source of the leak. It was promptly repaired. The plumber Jose Hernandez was very professional and did a great job.

Panthers07

3 years ago

We had an issue where everytime we used our kitchen sink we had a sulfur like smell coming out of our bathroom. the plumber said the issue was due to the line being backed up and said a hydro scrub would take care of the problem. 400 ish dollars later the smell still remains. we called to have the plumber come back and now says a pipe may be broken in the bathroom wall and is charging 197 dollars to insert a camera just to check if its broken or not. so 600 ish dollars in the smell still remains and nothing has been fixed.....

Victor Marin

2 years ago

Gilbert was very informative and courteous. I appreciated his professional attitude.

coolaidmachine2015

7 months ago

Gabe was very professional and very knowledgeable and did great work. I will feel confident calling again, thank you Gabe and Mr Rooter!

Cesar Sanchez

2 years ago

Requested an estimate and Mr.Dan was very knowledgable and professional and we found he would be some one we could trust to compete the job. We will be requesting him to complete this task.

Liz Fernandez

a year ago

I needed a professional quote and from the start of the initial contact to quoting the job, they stayed on top of it. Tired of waiting for plumbers to show up, prepay and not finish the job, sometimes it just easier to go with a licensed professional !

Lori H. Arredondo

2 months ago

Water hose was frozen stuck. Technician Mario was helpful and professional. He explained everything. Thank you!

J K

a month ago

Unbelievable response time, friendly receptionist and Gabe came out to do a great job for us. Gabe is a consummate professional and a super personality. Your company is blessed to have an employee like him. I will never use any other plumbing company.

Tim Zagurski

7 months ago

ROBERT BERMUDEZ

2 years ago

Great customer service, very respectful and prompt. Definitely would recommend.

Steven Troxler

2 years ago

Monica Shaner

2 years ago

After getting the run-around from Best Buy all week, I desperately called Mr. Rooter’s to ask if it was possible to get someone to install a dishwasher for me ASAP. Within an hour of my calling, I received plenty of communication and had a serviceman arrive at my house! He worked quickly and professionally, he was very friendly, and I am beyond happy with the service!!

Junoa Barber

2 months ago

Kenny Meador

9 months ago

Pilot light would not stay lit on our water heater. They responded very quickly and explained step by step everything they were looking for. Found the problem and put no pressure on us to go ahead with the install. Gil Jr was the tech and was very professional. After he left and I got home to discuss with my wife we called to proceed and he came back within two hours and completed the repair. Very professional and courteous.

george herrera

a year ago

Great service. Thank you Gabe

Michelle Holland

2 years ago

Professional and personable. Made a quick repair. I am very happy and thankful. No longer is it stressing me out. Thanks again.

Olga Medina

a year ago

Was an quick and awesome repair! Will use them again!

linda carrillo

3 years ago

A bit pricey, but good prompt service. Would recommend.

Gonzalo Sepulveda

6 months ago

James Wolff

a year ago

The team from Rooter Plumbing were very courteous, professional, and knowledgable. The gentleman was here early and they had all the right tools. The pricing was up front and there were no surprises. The cost was also comparable to other plumbers that I had called. I would highly recommend Rooter Plumbing to others.

Christina noemi alarcon

a year ago

Bonita Fraire

a year ago

Very pleased with Mr. Rooter's service. The employees were so nice and worked quickly and steadily. The gas line looks great.

Mr Boojoui

a year ago

Mr. Rooter came and incorrectly diagnosed an issue with my water heater. They had me pay for a part in advance I didn’t need for $140. Now they refuse to refund my money for the part. The reason for the lack of refund is because they can’t get their money back. They are trying to rob my family. I’ll be pursuing civil litigation.

Deborah Coronado

3 years ago

Very professional and willing to explain everything. Finished the job quickly.

Luis Muniz

11 months ago

Despite the excellent service from Larry the technician, I would not recommend this company for jobs that need urgency. I just purchase a house for remodeling and the very first thing I needed to do is to replace all the main sewer lines. During the visit and on follow ups, I was always told the job can begin 1 day right after I make a payment. So finally I closed on the home purchase and contacted them to make a payment for the job to start, and they told me that the soonest I can be scheduled is in 6 weeks!!! Very disappointed, it is a $22K job and just waisted my time. If I was told at the very beginning that they have a 6 week waiting period for the job to start I would not be writing this review..

E-Z DuBs

3 years ago

Rodrigo Gutierrez

a year ago

Robert Gallardo

3 years ago

G. Lee I.

3 weeks ago

I want to highlight the outstanding customer service provided by the El Paso Rooter Plumbing, specifically the customer agent Pearl and the subject matter matter expert technician Mr. Mario Armendariz. Military friendly, this company provides prompt and professional support. Thanks to Mario for your quick assistance and expertise!

C B

2 years ago

Susan Viezcas

a year ago

The service man was very professional and helpful he was here to unclog our bathtub he was here for less than 10 minutes, unclogged bathtub and he charged $266, which I thought was very pricey for the service he provided to stick the snake in the drain so whatever was stuck was pushed.

Ranulfo Alcantra

a year ago

Stacy Robinson

a year ago

ivan diaz

a year ago

Great work

Armando Lomeli

a year ago

Gilbert (technician) did an outstanding job in testing our gas lines, finding the leak, and repairing the problem. He was courteous and professional the entire time. He even went above and beyond in giving us advice on protecting our home from the upcoming freeze. I'd like to commend and recommend Mr. Rooter and their technician (Gilbert) for the prompt and awesome service.

Marco Digges

3 years ago

Very professional company! As soon as I submitted a request for an estimate, I received an email from the owner, and a separate email from the technician introducing themselves, the company, and providing a photograph of who would be coming to my house. I was given an estimate for what promised to be a very extensive (and potentially expensive) job. I paid half up-front, and since the work actually ended up being much less than originally thought, the company charged me half of the original estimate and considered my down payment to be complete payment. Very honest!

Sarah s

2 years ago

Rebecca Alonzo

a year ago

Jill Huerta

a year ago

Thank you for your honesty and integrity..

Jim Cooper

2 years ago

Jose Ruiz

a year ago

Susana De Santiago

a year ago

Arge Reyes

2 years ago

Very Great Quality Of Work , They’re Super Polite & Did Their Job Very Well ! HIGHLY RECOMMENDED!!

Jerry Toca

2 years ago

Juan Arango

3 years ago

Tracy Crockett Sr.

a year ago

StrangeCarrot

6 months ago

Service was professional, on time and well priced. Victor was very helpful. Thank you!
We needed our gas range line adjusted to accommodate our new range. Victor made it look easy.

Gregory Smith

9 months ago

They arrived quickly on the weekend. The tech quickly identified the problem and got to work.

Rob Bender

a week ago

Our Service Man was able to repair our water heater issue in minutes!
Thanks for your assistance!

Coach “The Coach”

4 months ago

Joe was very polite and was matter of fact about the job. He told me what he was going to do and how much it would cost and got busy. Very personable young man, very Knowledgeble.

Max Martinez

6 months ago

The repair man did an excellrnt job

Eric Spencer

2 years ago

Kelim Porta

4 years ago

Excellent, courteous and fast service!

Mrs. Montes

5 months ago

Gas pipe leak repair. Call was answered in less than an hour. Plumber very professionally explained what he was going to be doing, gave us a very reasonable estimate. Completed the job. We are happy!!!

Marta Pearce

2 years ago

The kitchen sink was stopped up and water was standing on both sides. I wasn’t sure who to call so I did an online search of the best five plumbers in the area. Mr. Rooter popped up with the highest rating. The dispatcher sent me someone within the hour, I couldn’t believe it. Joe assessed the situation, and since this is an older home, he suggested replacing some of the old pipes. I’m so glad he did. Joe unclogged the drain which was really stopped up and did a beautiful job of replacing the old plumbing. He was so diligent about cleaning up, I was impressed. A true pro, I’d absolutely recommend this company.

Victor Valverde

3 years ago

Isaac Chavez

2 years ago

Wesley Williams

a year ago

Call the this company to order, a plumbing Job. Order the Job in December, Never received a call back. Did not receive a follow up call. Call back today. not only did the company have the wrong address for the property, the manager Roger intervened on the call, and proceed to tell me, about how his company does to take work orders, how they do not do billing. I neither ask for billing or for they to do any type of financing. Had no intention of that either. So I am assuming he took it upon himself to feel I need to have that explained. I didn't, I can pay cash. One can only wonder why he felt the need to explain that to me. He was very unprofessional. but from the reviews its only to certain customers.

Julie Torrez

4 months ago

Job well done.

Ms. Nicole

a year ago

Melly Amparan

a year ago

susan camino

5 days ago

This company had a plumber at my house within a half an hour, and my problem fixed an hour later. I would highly recommend them.

Carol Ginty

3 years ago

He came when he said he would, he diagnosed the problem and fixed it in less than an hour.

S. J.

a year ago

Mario came by within the expected timeframes and was very helpful and professional. Walked us through everything that needed to be done and gave estimates. He did a great job and was able to get everything fixed. Would definitely recommend.

amanda martinez

a year ago

AWESOME!! PROFESSIONAL, QUICK AND EFFICIENT!!! I CALLED , A VERY SWEET AND COURTEOUS WOMAN ANSWERED AND TOLD ME TECHNICIAN COULD BE OUT AND LITERALLY THE TECH SHOWED UP WITHIN MINUTES!!! SO HAPPY AND GRATEFUL FOR THIS COMPANY!! MUST RECOMMEND TO EL PASO!! YOU WILL NOT REGRET!!!! THIS IS HOW EVERY COMPANY SHOULD OPERATE!!! ALSO BEST DEAL IN TOWN!!

erica p

2 years ago

Joe (#33) was amazing and extremely professional! Will definitely call again with future plumbing needs!

Grandpa _

3 months ago

Plumber let me know what was needed to solve my problem. He also protected the floor with covers when needed

Ashley Smith

a year ago

I called on Wednesday to make an appointment for someone to take a look at our water heater. They answered my call immediately, were extremely kind and set me up with an appointment for Saturday and asked if id like to be put on the list for a sooner appointment if one opened up. I said yes, and luckily Victor was able to come out early Friday morning. We had to replace the water heater and he said he would go grab one and put it in right then and there. I've had 2 other services come out and and tell me the same thing and then never return to actually fix it. But it was replaced in just a couple hours and was even installed better than the original. I am impressed and extremely happy with Victor's services and professionalism. Thank you Mr. Rooter's, would definitely recommend.

Jessica Reed

2 years ago

juan acevedo

a year ago

Jerry Limas

9 months ago

Fast service and very competent. Thanks Gabe and your side kick👍🏽

Veronica Alvidrez

a year ago

David Fourtner

2 years ago

Gerardo Ponce

2 years ago

Fast service and very professional performance job well done. Water heater been replaced. Excellent price too, and affordable.
Thank you for your good work performance in a time previously estimated.

Christina Martinez

5 months ago

They are very professional and do great work.

Jessica Van Kleeck

a year ago

I called at 9am and they had someone out by 11am to find and stop a leak in my sink. The technician, Dale, was prompt, efficient, and kind. He gave me options to have them provide a new faucet or for me to buy my own. I chose to purchase my own and he was able to come out the next morning and install it. Very professional and answered all of my questions and gave recommendations on how to repair damage from the water. I will definitely be using this company for any other plumbing needs in the future.

Jesus Delira

2 years ago

The folks at Mr. Rooter were awesome! They responded right away and did a great job to fix my problem. I definitely recommend using their services!

jaime dominguez

3 years ago

Sergio Torres

2 years ago

Alma Rodriguez

a year ago

Very professional. Work explained and shown throughout duration. Master plumber always present and verifying work was done to specifications. Finished on time. Plumbers polite and answered all our questions. Very satisfied with their work. Will recommend to family and friends.

Connie Jacques

6 months ago

Thank you Mr Rooter Plumbing staff (Ms Pearl & Gilbert especially) for the prompt attention to my plumbing need. Nowadays it's hard to find courteous, professional ppl who provide outstanding service. Continued success, will gladly refer and recommend your business everytime to one and all. Thanks again . 👍

Daniel Gonzalez

2 years ago

Joe Hernandez was the technician and he was very professional. He was able to explain all repairs and is an amazing plumber

Arthur Silva

6 months ago

Gentlemen were very professional and clean. No issues would recommend Mr. Rooter to relatives and friends.

Jessica watson

11 months ago

Gabe and his team were great I will personally request him and his assistant again

Robert Sanchez

11 months ago

Quick response and very professional.

John O'Beirne

8 months ago

Great job Joe for discovering that our main sewer line was backing up.

skeep le bop

8 months ago

An all around excellent experience. The receptionist that called to set an appointment after I left my information on the website was very courteous and friendly, the available times were flexible enough to fit within my hectic schedule, and the technician that was sent, Gilbert, was extremely knowledgeable, courteous, and efficient, and all for a very reasonable price.Can't recommend this company enough, I'll for sure be contacting them again for any future quotes or hvac repairs 👌🏽👌🏽

Robert Vaughn

a month ago

Tony an CJ were very professional an courteous! Explained all details on what they would be doing! I felt it was a big job and outcome was good! Highly recommended!

Arthur

a year ago

Karen Daniels

2 years ago

Robert Mata

a year ago

Mario was extremely professional. He talked me through the whole process, showed me what the issues where, and even gave me idea on how to save money. High recommend for anyone looking to get experienced professionals to help you with your services!

Maurice Washington

a year ago

Karen Crosby

3 years ago

Amazing service. Very quick and professional. I have had 3 different plumbers come for the same issue and with each one they made the problem worse. Called Mr Rooter Cesar came told me what needed to be done to fix the issue fixed it quickly no leaks no other issues and a warranty for the repair for 1 year. Will definitely use Mr Rooter again. Wont ever purchase another home warranty again as the home warranty companies do not send licensed professionals Thank you Cesar and Mr Rooter!

Sam Lowrance

10 months ago

maria cordova

3 years ago

Crystal Lopez

2 years ago

Alexes Perez

a year ago

ReDonna Barbuscia

11 months ago

Tommy Ringo

11 months ago

The Best in the business, very respectful, great workmanship on the job at hand!!! Mr Tony was AWESOME at fixing my issues/ concerns with a warranty.

Adrian Figueroa

a year ago

Excellent service

sarah Brown

a year ago

They were very professional and quick. I provided the faucet just needed it installed took less than an hour. Very happy with their service prices are a little high though.

Danita Welch

2 years ago

Called Mr. Rooter about a sewage smell from my bathroom. Ivan Flores came out and immediately diagnosed the problem. Repair was done and no mess within 45min. He even took a look at my garbage disposal and got me an estimate.

AL HORVATH

3 years ago

Maria Musni

2 years ago

Eric Landin

3 years ago

Reliable, showed up at designated time, called before to make sure someone was present. Great price! Compared to other estimates I received Mr. Rooter was by far the best. Other companies did not know how to shut off main water valve, said I had to call the city. Mr. Rooter had the tools and knowledge on how to shut it off; that’s how I knew these guys were legit! Very professional! Sent an email with a picture and bio of my service professional. Highly recommend!

Carolyn Bunch

11 months ago

Was very professional would used them again

Dan De Lao

a year ago

Prompt, Professional, On-time, and Mr. Rooter's plumber's, are second-to-none!

Christine Valenzuela

a year ago

Manny was very professional and knowledgeable. I felt that I was getting the best possible service for my buck.

Kathleen

a year ago

Definitely would NOT recommend this place or their services.Before fixing the leak I had on an outdoor faucet and connecting pipe, the tech told me I had at least a 30 day warranty on his work and would be included on the invoice.AFTER performing the work, he said he could not offer a warranty since the original pipes were not their own work.After talking to him, he was finally willing to offer a 10 day warranty. He said that his company would have to redo ALL the piping for the sprinkler system in order to give a warranty but that this would be extremely pricey.Here we are 13 days after the work was performed and I have a worse leak than what I started out with. I called to see what they could do and they told me they would have to charge me again for any additional work as it was outside the 10 day warranty.I basically paid this ripoff company $355 to make my leak WORSE. So disappointed and disgusted. Where can one find an honest plumber?!I DO NOT RECOMMEND MR ROOTER.

Rudy Castrejon

3 years ago

Armida Solis

11 months ago

Although not an emergency situation, Mr. Rooter was able to schedule a visit the same day I called. Our technician, Dan, was very polite and professional and very efficiently repaired the problem the next day. He took care to see that everything was done correctly and that we were satisfied with the job. We truly appreciated the quick response and Dan's attention to detail.

redsox0311

a year ago

Absolutely recommend Mr. Rooter! I had an emergency and called Mr. Rooter after my fiancé read the reviews and decided to call. They arrived on time on same day when they said they would. Gilbert was the gentleman who arrived and absolutely professional and knowledgeable. He diagnosed and fixed the problem and even went further to discuss why it happened and how to prevent it. The price was very reasonable and hands down recommend giving them a call! I have found a new plumber service!Even the receptionist when I called was courteous and assured me they would be there! Thanks again Gilbert!

Darell Coffey

7 months ago

Great job by Technician, Mr. Baltazar! He was very professional and knowledgeable about all work needed.

Jess Ortiz

a year ago

Sharon Duncan

3 years ago

Knowledgeable and professional technicians where call-backs are never needed. Office is well organized with prompt returned calls.

David Paez

3 years ago

Very professional staff

Gwen Collins

a year ago

Steven Harmon

11 months ago

These guys worked very diligently to clear the main sewer line. They were the only ones that responded to me within minutes of me contacting them through their website and the technician was able to come out within 10 minutes. These guys were great, very professional and did not leave until the job was completely done and I was completely satisfied. I will use them again. Sincerely, a very satisfied customer.

Random360x Dx2

a year ago

Bob Cordova

a year ago

They installed my water softner. Mario came out and did the job by himself. Great job and professional would use them again in the future fir my plumbing needs

christie mansfield

5 months ago

Lawrence Puga

4 years ago

We did a pipe burst with Mr. Rooter El Paso and have not had any problems in our sewer line since then. It has been over 2 years. We just recently had or bathroom sink worked on.

Benjamin Aguirre

2 years ago

Professional service! Took time to listen and address the situation in a methodical manner. Quickly isolated the problem and was able to fix on same visit. You don’t see this level of service much anymore. Highly recommend!

Aaron Jones

3 years ago

Michael Kennedy

3 years ago

I have owned homes for over 40 years. I have had to make many minor / major repairs over the years. After yesterday, I would have to rank Mr Rooter Plumbing as the BEST company that I have ever had the pleasure to work with. ON TIME - I didn't have to wait in a 6 hour window and hope! IVAN came out and actually came earlier than I was originally told!! IVAN was very PROFESSIONAL - answered all my questions & gave me two estimates within 15 minutes. It was also nice to be able to talk to a repairman in English. IVAN worked until the job was done (no breaks)!He waited to fill the new Water Heater and made sure that it was at the temperature we wanted and was working well. He even set up an appointment in 6 months to come out and drain the water heater to show me how and to remove any residual in the tank. I will NEVER call another company for my plumbing needs now that I have found MR ROOTER !!THANK YOU!Coach K

Juan Jose Guerrero

2 years ago

David Johnson

2 years ago

Sandra Marquez

3 years ago

Outstanding, rapid, concise, high value, professional and excellent customer service are a few of the words that describe Mr. Rooter Plumbing!!! Thank you and keep up the great work. You have a new permanent customer! Hats off to Gina & our technician Manuel!

La Liona

a week ago

They act fast and are ready to come quick!

La Vanidosa

2 years ago

It was a waste of time dealing with this company. Every receptionist I talked to had a different story. They arrived way later than the scheduled time slot and then performed no work. Complete waste of time. Thank your for reiterating what the problem was after I told them what the issue was and the specific work that was needed. Will never call this company again.

Crisel Flores

3 years ago

Good quality service for a great price!!! The techs are very professional and explain everything thoroughly. I recommend this business 100%, they will make sure the job is done right.

Angie Esco

a year ago

Communication is key, they kepr ne posted even when they were running late due to previous job.
Gilbert came was professional explained with details what he was doing. Thank You

Luis Celaya

2 months ago

Great customer service by Mr. Pereyra, he explained everything well and did an outstanding job.I'm updating this as I called them again for another job and Joe was very helpful and knowledgeable, he got to our business quick and started working as soon as we agreed on the quote. Customer service is always great, I will continue to call them when we need any plumbing services. Highly recommended as they are also locally owned and operated.

Cristina Orozco

2 months ago

Robert was awesome! Good quality work, very professional and nice. Good worker and helpful. Highly recommend to do the job right, thank you so much!

Sherry Pineda

3 years ago

This is the second time I have used Mr. Rooter. The first time was a slight emergency and Mr. Rooter “saved the day”! I just had a toilet installed, they gave me a discounted quote. I had the wrong toilet. Mr. Rooter helped me get the toilet back to the store, ordered and picked up the correct toilet, installed it, and cleaned up after themselves ( not everyone does that). There were No extra charges! These gentlemen have been very kind and helpful. The work is excellent. I won’t loose their card again!

Cesar Flores

2 years ago

“Stay away”!!! They came to my house and attempted to unclog a sewer line.... They stuck a camera line and said they weren’t able to push the clogg through. That is was going to be an additional 1,800. To break ground not including removing a vanity above the “clogg”. So they charged 200 just for the attempt. I told them that I would have to make a insurance claim. So I waited and waited one week asking for a detail invoice that I got the run around and never provided. I finally got tired of being ignored so I decided to call roto rooter. They came within an hour and were able to unclog it within minutes without “breaking ground “” they charged me 200 but got the job DONE!!

Monica Franzoni

a year ago

Jason Meadows

a year ago

Great and fast service

Luis Vega

a year ago

They missed the first estimate appointment but after that they have been good.

Veronica G

a year ago

Very knowledgeable and professional. They were able to come quickly and on a weekend! Overall great service!

Amet Gonzalez

2 years ago

Michelle Medina

a year ago

Tony, did an amazing job!! Thanks for all your hard work!

Gerardo Gomez

3 years ago

Rochelle Lintz

9 months ago

Very fast response time, love that they covered their shoes before coming in. Gilbert was extremely professional and knowledgeable.

RUBEN GUILLEN SR

8 months ago

Add another star 🌟 for Victor, the technician, who provided excellent service. He was prompt, attentive, courteous, and professional. Certainly I will recommend Mr. Rooter Plumbing to everyone. Thank you for excellent service.

Jesse Anderson

2 years ago

Tommy Etterling

2 years ago

I can't say enough good things. The Mr. Rooter team has done great work for me over the past couple months. We are renovating a large house and Mr. Rooter has been available same day multiple times, have been on time as they promised, have given me very fair prices, and have done a lot of work....installed kitchen sink with a disposal, opened clogged toilet line, a clogged outside drain line, a upstairs shower drain, ran camera, gave good options....just good all around.

Norma Flores

2 years ago

Irene Yglecias

a year ago

Plumber removed the existing garbage disposal per my request. He was on time, friendly, and efficient.

Irma Campos

a year ago

Brenda Villalva

2 years ago

Great follow up! I was a nervous wreck hearing water run under our home due to a slab leak. Dale was knowledgeable, professional, and explained the process in detail!! After the leak was detected, they came in the next day and swiftly completed the job. I will definitely use them again for my plumbing needs.

Jerry Urias

7 months ago

Rosa Garcia

10 months ago

I will always call on Mr.Rooter. They explain everything to me before they begin the work. They did an amazing work. If you ever need help with your plumbing trust me when I say they are a trusting company.

Sally Meredith

a year ago

Baltazar Parada

11 months ago

I will call again if I need fix

Jose Camacho

a year ago

F. E. Barber

a year ago

The man, Dale, that came to our home to give us an estimate was very professional, courteous, and tidy. He did everything he said he would have to do and cleaned up afterwards. The only thing we didn't like was the price, but we were in a bind and didn't have time to look around for more estimates. He said that they have set rates for every job. Those rates were overly expensive for an hours work. And their senior discount wasn't much either, a whole 10%. Regardless, a job that should have been around $200 ending up costing us over $500. We supplied the new faucet and he supplied the new water lines, and cut off valves and only took an hour instead of the three hours he quoted. I believe we were over charged as seniors that are on a budget.

Kenneth Jones

3 years ago

Each time we call with a plumbing problem, we know for a fact that it is going to be taken care of to our satisfaction. I think their employees are trained to adhere to the Honesty is the Best Policy way of doing business.

Maria Rojas

2 months ago

Great experience and everyone immediately attend to our short notice. Thank you Pearl, Gina and Joe, you are all awesome. Great Team!

Mindy Dember

2 years ago

Artez Lamar

3 years ago

Renee McLerran

2 years ago

R SW

a year ago

Jacqueline Chavez

a year ago

Roekan Avallach

4 months ago

Sandra Balderrama

2 years ago

The technician was very polite, knowledgeable, shared findings readily!! Was very punctual and completed the job in a very timely manner. Something that was very outstanding to my wife, was the fact that he left the work site clean and organized!! He also complied to Covid regulations which is very commendable. Mr Hernandez is a true professional and an asset to your business. Thank you.

Javier Miranda

2 years ago

Ramon Holguin

2 months ago

Called several companies and no call backs or others didn’t bother showing up. Mr Rooter had someone at my house within two hours. Mario the plumber that came out was great, really worked hard to fix my issue. Very much appreciated.

Carlos Piedra

2 years ago

Angelica Soto

2 weeks ago

Very prompt service and reasonable prices. The job was done quickly

ONFRE SANCHEZ

3 months ago

They came late Friday evening to give me a free estimate. We talked over everything they were going to do and what I wanted. There showed up a little after 8 am earlier then the have said finished in 3.5 hours and I was able to make my son football game. Thank you Gilbert for doing a great job. Quality of work and professionalism was great

Malcolm Rackley

11 months ago

Also replace water inlet valve to toilet to easier to operate lever style.

Cynthia Acosta

a year ago

They gave a specific time on when they would arrive. Finished the job and explained what was occurring. Very polite

Jesus Gonzalez

3 years ago

The technician Gilbert was very professional courteous clean and fast will be using mr. Rooter for any other plumbing issues

Grace Medina

a year ago

Marty Cruz

2 years ago

Nando Gallardo

a year ago

Thanks Great job

William Hooks

3 years ago

Chau Crawford

3 months ago

Although it seems like the toilet is fixed for now.. I was extremely disappointed at how scratched up my toilets were afterwards. I would not recommend.

Angelica Ortiz

a year ago

Puntual, eficiente y amable

David Duarte

3 years ago

The technician (Cesar) was very friendly and professional. He explained me everything he was going to do as well as recommendations, and he used good quality materials. The service charges were fair compared to other two companies.

Bernardo Bajo

2 weeks ago

Michael Estronza

2 years ago

Friendly, honest and pay attention to my needs

Yolie Murillo

3 years ago

Lupe Villa

2 years ago

Thelma Peterson

3 years ago

Service provider was very thorough and precise. Excellent job with a smile 😊

richard roman

3 years ago

Mr. Lawrence Puga and Mr. Rooter, simply out, is the best plumbing service in El Paso. First, we received a timely and professional telephone call from the dispatcher confirming the appointment. Then, the technician showed up promptly, on time and performed the service. Throughout, Cesar was informative and pleasant as he explained what was needed and what he was doing. Afterwards, he left us with some great advise on preventative maintenance we could do ourselves as homeowners.All in all, a great experience from professionals. VERY highly recommended.

Vanessa Gutierrez

a year ago

I think the technician’s name was Joe but anyways he was very nice & he tried to help me the best he could. He helped out when I was in a pinch & although it’s a bit pricey I would use them again.

james woods

a year ago

Richard Flores

3 years ago

Great service!

Emilio Ibarra

a year ago

Had a great representative of the company in gil. He was very quick, professional and went out of his way to keep the price to the service at his quote. He was very informative in helping me to keeping my toilet from running into the same problem again

Nelda Moreno

2 years ago

I had a clog in my main drainage system that was causing backflow into my house. Originally my appointment was set from 11-1, I stated that it was urgent matter and was informed they would put it as urgent. Someone arrived at my house by 9! Mr. Flores Jr was amazing! Great customer service, friendly, explained in detail and took all precautions before entering my home. He was able to fix the matter in no time. My experience with him and even the lady that took my call was amazing. Great customer service goes a long way!

Kaela Ontiveros

2 months ago

Chuck Carlos

a year ago

Gary Andrews

2 years ago

Ivan showed up on time. Early. Very respectful. Great work.....Great company to do business with. I have used them in the past for emergency after hours work.

Veronica Soto

2 months ago

Carrie O'Beirne

2 years ago

Victor Batres

3 years ago

Tech responded quickly to identify the problem and gave me an estimate. I couldn't believe the price!!! Almost half of what others were charging me. They also have payment plans. Thank you Mr. RP!!!

Luis Cortez

a year ago

Great service, did work very quickly.

Fabiola G. Maese Nevarez

9 months ago

professional, courteous, fast response, reasonable pricing,
knowledgeable

Casey Vanderbilt

2 years ago

Miguel Contreras

7 months ago

Mr. Rooter was very professional and employees extremely courteous!

Laura Porter

2 years ago

Stan Dettner

4 days ago

Phone staff was knowledgeable and helpful. Their technician Gabe was well-informed and capable; he replaced my water heater and kitchen sink disposal within hours, and gave me useful information for troubleshooting my refrigerator water line and leaking toilet. I plan to have them replace my kitchen sink in the near future and highly recommend this company.

michael miranda

a month ago

Very good plumber and the lady who called to set up appointment.

SILVIO PRATI

2 years ago

Quick & clean very good service

CAR MEN

4 months ago

Lisa James

2 months ago

They arrived when they said they would and the technician was very professional and explained everything that he was doing to my to outside faucet. I would use them again 😊

Wes J

2 years ago

Rudy De La Garza

3 years ago

Benny Leonard

3 years ago

Excellent Service; much better than expected!

Vanessa Trejo

2 years ago

Amazing service , and fast

Arturo Jaime

a year ago

The service man was very polite. He took his time and listened to the issues I was having. He made recommendations and possibilities of how to fix some other minor issue but overall took care of my clogged main line. Would do business with them again.

Alexis Lopez

a year ago

Victor was great, attentive, and patient. The service was done at the exact time I was notified for earlier that day. Good work overall, would use services again.

Kirsten Whitfield

2 years ago

George Zavala

3 months ago

Everyone is professional and courteous.

John Danley

2 years ago

Great service. Very professional and do great work.

Julie Bishop

2 years ago

Two plumbers showed up at my house at 8:00 am which is the time they were supposed to be there. That was refreshing to see someone on time. Within 3 hours they connected new plumbing to my new under mount sink. They connected the garbage disposal and dish washer. They were very friendly and professional. I would definitely recommend them. The price was a little higher than I expected but it’s done and done right. I have not had use of my kitchen sink for 16 days! Thank you Mr. Rooter😀

Jason Takase

6 months ago

I had a leaking pipe in the ceiling above my water heater. Victor came out and was able to quickly diagnose the issue and complete the repair at a reasonable cost. Victor was very courteous, professional and took the time to answer all of my questions in detail. Thank you!

Nicholas Tellez

7 months ago

Mario came over to my house after I had a previous plumber come over only to make the problem worse and charge me 381 dollars in the process for a leak under my kitchen sink he was very professional and friendly and only charged 133 dollars as opposed to the 381 I got scammed out of by the other plumbing services I used he explained to me that the other plumber failed to tighten the fittings under my sink and that's why I was getting a leak will use in the future

Lisa-Kay Riley

2 years ago

Excellent. Tech was great.

Juanita Galindo

a year ago

Linda Willering

a year ago

Gilbert was courteous, professional, a great plumber all around person who made a difficult situation almost enjoyable. Great job.

Anahiz Aguilar

7 months ago

Gary Webster

6 months ago

The plumber who replaced my hot water heater was very experienced and professional. They even came over and fixed it on a Sunday. Would recommend to anyone having any plumbing issues

Deborah Cohen

5 months ago

I called on a Friday morning and they came the same day. My washing machine was leaking on the floor and Joe was professional and knowledgeable and took care of the problem quickly and neatly. Thank you!

Delia Santoyo

10 months ago

Brianna Benson

7 months ago

Irene Luevano

4 weeks ago

Absolutely loved the information and play by play that Gilbert shared with me while working on the line. Great service!

Jody Kotys

2 years ago

Really great, reliable service! Excellent job done installing a new sink, faucet, and garbage disposal, plus all new plumbing under the sink. Very pleased!

Bret Wikle

2 years ago

Awesome services and VERY professional services. Gilbert is a very knowledgeable and respectable plumber

George B

5 years ago

Melvyn McMinn

a year ago

Mariah (AfterLife)

a year ago

Expensive…

Robert Grijalva

9 months ago

Explained the possible problems before doing anything and fixed the problem within 40min.

Alba Moreno

a year ago

Very satisfied with the job

Jane Shanklin

3 years ago

The supervisor, Mr.Flores was very helpful in explaining what work was needed . He even gave me other options that were less expensive. Mr. Cesar Vargas, the technician, also explained everything he was doing as he went along. Both technicians worked hard all the time they were here. Mr. Flores even helped with the digging. I was very impressed with the cleanup. I would do business with this company in future.

Cleo Littles

a year ago

Monica Robinson

a year ago

Technician was on time, performed service professionally, gave advice on drain care, and was polite and respectful. I will definitely use again if needed.

Helene Gonzalez

3 weeks ago

Showed up earlier and it was on a Saturday. Job was well done and quick. Would definitely recommend

Erick Peralta

7 months ago

We were notified within an hour after online request. Dan the Plumber was amazing, professional, an expert in his craft and very friendly. We thought our quote was fair and reasonable. Dan was fast, efficient, and we felt confident in his work.

Johnny Appleseed

2 years ago

Showed up on time. Quoted price never changed. Kept the work area clean.

Tony Moraga

3 years ago

Excellent work, Mr. Flores was very professional and went out of his way to ensure the plumbing problem was fixed. In the future Mr.Rooter Plumbing will be my first contact.

Javier Lopez

3 years ago

Arrival time good. Quality of work good. Value price good.

David Matteson

2 years ago

Abraham E. Mejia

3 years ago

Monique Aguirre

4 years ago

Very clean always put mats before entering my home. Polite men and professional. I recommend them 100%. Thank you for offering great business.

C R

4 months ago

Called for an appointment, a nice lady dispatched Gabriel and he was fair and professional.

Liz Kramer

a year ago

Lork Lorkman

a year ago

Great service from the initial call to setup an appointment. Gilbert was amazing. He was responsive and was very professional. He answered any questions I had and had a great passion for his work. Insane quality of work. This company is very legit. I highly recommend.

G A

3 years ago

Tommy Avalos

a year ago

Anabelle Logan

2 years ago

Ceci Amor

2 years ago

Luis Chaffino

3 years ago

The plumber did everything he could to find the part for my out dated shower knobs. I feel that any other plumber would have given up but this man... Good effort!

jaime hernandez

a year ago

Great service and will be using them again for more work. Highly recommend.

David Barreto

a year ago

Kenneth Bleigh

a year ago

Dominique Corry

3 years ago

Very nice company to work with. The customer service rep was great and kept me informed. The plumber was very nice and efficient with his time. The price was great too! We will be using this service again.

Robert Saunders

a year ago

Dayshawn Alexander

a year ago

Martha Hill

5 months ago

Ana Quijano

6 months ago

I called them to fix the shower head in my bathroom and they promptly responded and took care of the problem. I will definitely contact them again if I have any other plumbing issue. Thank you for your prompt and reliable service!

Dexter Floyd

3 years ago

Overall great expierence. Cesar was professional when he came by and help us out deeply as there was a bigger issue that needed to be resolved thanks to his knowledge. I would recommend this place to anyone.

chaz ortiz

a month ago

I had an emergency when my front yard hose bib burst. I called Mr. Rooter and Murphy arrived promptly and replaced the part quick and left it good as new. I am a satisfied customer and will continue to use Mr. Rooter for all my plumbing needs. Great prices and the best service in El Paso, TX
Charles Ortiz

Don Gomez Hidalgo

2 years ago

Edward R. Martinez

a year ago

Top rated

Marty Zamarripa

a year ago

Julie Ann Heronimus Lavka

a year ago

BoughtItBroken

5 days ago

Amazing service, highly knowledgeable technician.

Charlotte Kelley

a year ago

SoulDagger (Lou)

2 years ago

destiney okane

a year ago

Love the plumber they sent out!His name is Dale, and he was very nice and professional. It is rare to find people like him these days as well as he picked up all the mess once he was done and explained the process to me which felt great to know. Highly recommend!👍🏽

Roxann

a year ago

Loves how professional everyone was from the nice ladies over the phone to the workers who stopped by. I had a leak and with one small, neat hole hole they made they found it. The rest of the work had to be taken care of by a refrigeration company but Mr.Rooter gave me soooo much helpful information. I would 100% recommend them.

Caitlin Brigham

2 months ago

Everything was great! Got a new water heater right away and the Plummer was very professional and nice. The only thing is that it was very pricey.

Patricia Torres-Vega

8 months ago

My water heater stopped working. Called Mr. Rooter early this morning and spoke with Gina who is friendly, professional and efficient. By the early afternoon I had a new unit up and running. The service was prompt, professional and without drama; just as I like it.

Luis Martin

4 months ago

Trust worthy and fast service.

Thomas Pickar

2 years ago

Desstanii_ S (Dess)

a year ago

Always great customer service. Friendly and professional service.

u ur

a year ago

Marina Morales

2 years ago

Good costumer service by Plumber Joe answered all questions and concerns very professional did an excellent job!

sara carrillo

a year ago

Great service. Excellent. Will use again

Elias Silva

a year ago

Very quick to arrive and professional work! Highly recommend , thank you!

John T

10 months ago

We had a toilet emergency at our business and they were happy to help. Reasonable pricing and stress free transaction.

Mara C Bequis

2 years ago

Edith Enriquez

2 months ago

Excelente sercicio 100% recomendados estoy muy agradecida con el trabajo del Sr. Mario y con la compañia. Si tienen un problema de plomeria ellos son una buena opcion no duden en contratarlos. (Despaparon el drenaje de la regadera).

K Hightower

3 years ago

Very happy with the service the tech that was sent provided. Very professional and did an awesome job. He was very clean and even swept up more than he had to. Very happy with service and I'll use them again.

Michael Richardson

a year ago

Victor was awesome!!! Would most definitely recommend him to everyone

Adrian Juarez

2 years ago

They came out to our rental property & winterized the swamp cooler. They also turned on the furnace along with checking for carbon monoxide in all the vents. They were prompt, courteous & professional

strawhat89 One Piece

a year ago

Manny was friendly and fast. Finished the repairs and gave a great explanation of what he did. I was extremely happy with his service.

Devon Persaud

3 weeks ago

I never do these but Mr. Rooter Plumbing was top tier! I called with and they sent someone out within an hour and they knew exactly what the issue was and was able to fix it very quickly and was extremely professional and knowledgeable. Would recommend 100% of the time!

Robert DeTienne

2 years ago

Rebeca Ocampo

a year ago

Gilbert provided excellent service. From the beginning he explained everything with respect and patience answering all my questions. Very clean work. Honesty about pricing. He offered suggestions on how to expand the life of our pipes. He truly represents what excellence in customer service is.

Margie Christ

2 years ago

He did a great job of explaining everything to me and worked very productively. Very impressed!

Timothy Escobar

6 months ago

The repairman Dan was great. Very friendly and informative. Explained everything and was on time. I will definitely come back to them for any plumbing problems I have in the future.

Jesse Saenz

a year ago

Knowledgeable workers and very professional

Andrew Carney

8 months ago

While visiting my mom I noticed the shower wasn’t draining very well. I tried a couple of do it yourself repairs with no luck. I called Mr. Rooter and spoke to Pearl who was very pleasant and set up a no cost appointment to give me an estimate. Gill Jr. Showed up on time and inspected the drain and gave me the cost to unclog the drain. He did a great job and he was friendly and professional. I highly recommend Mr. Rooter!

Perla Nieto

a year ago

jennifer joyner

a year ago

diana kelly

3 years ago

Baba

6 months ago

Amazing service

Legardias Thomas

4 months ago

very professional,on time,and courteous

James Williams

a year ago

Analisa Posada

7 months ago

Jose Soto

3 years ago

Cesar was very knowledgeable, courteous and professional. I received a phone call letting me know the technician was on the way, and an email with his name and picture. He did a great job for a reasonable price. Thanks!

SaMMy Silva

3 years ago

EDGAR VILLALOBOS

a year ago

Jorge Ortiz

a year ago

Courteous and professional

Jaime Chavez

3 years ago

Ralf Treede

3 years ago

David Vizcaino

10 months ago

michael olivares

4 months ago

Dale and Pearl were awesome. They helped me out fast and fixed the problem.

Arlene McCormack

a year ago

Highly recommended!!Quick response. Perla who did the work order was friendly and attentive. The Plumber Dan and his assistant were very professional and got the job done right away.A big plus for me was that they left the area clean when they finished. This is something that doesn’t happen often with other companies that I have hired in the for past maintenance projects.Thanks Mr. Rooter!

Billie Light

a year ago

Located leak under island in kitchen and replaced and restored cement

joanna Barnes

2 years ago

Very friendly and told me everything step by step.

Jason Mallonee

a year ago

Mr. Rooter sent a plumber within minutes after we called to report a leak. The plumber was very courteous and competent in fixing the leak. Particularly given this was a weekend emergency call, the price was very reasonable. We will now use Mr. Rooter for all of our plumbing needs and recommend them without reservation. Very pleased they were the first to respond to our request.

lynn nelson

a year ago

The technician arrived on time and ready to work. We gave him the details of the problem and he set to work clearing the plugged drain. He worked quickly and effectively, keeping us appraised of the situation, also offering self help information as he went. We are very pleased with this gentleman and will strongly recommend this firm and this technician.

Soledad Gonzalez

2 months ago

Jesse Crawford

a year ago

Very professional. Great job.quick to respond.

Debbie F

a year ago

Armando San Roman 1

10 months ago

Caleb Dominguez

a year ago

Cecilia Morales

2 years ago

Isaiah Arriola

3 weeks ago

Mario did a great job identifying issue with under sink smell and installed needed part quickly.

Mary Ann Vernon

3 years ago

Very professional, top quality work and service. Offer a reasonably priced maintenance plan to prevent future issues.

Regina Tucker

2 years ago

Very professional customer focus

Jackie McGurk

9 months ago

Dale was awesome. He checked toilets for leaks and found another leak in my water heater. He took his time checking everything.

Kaye Hudson

2 years ago

Forget the rest they are the best very polite very personable very knowledgeable on time I will use them in the future when I need plumbers

Annabel Arispe

a year ago

Zulieth C.

5 months ago

Gilbert has incredible! Honest and hardworking. Willing to go above and beyond to help us repair any leaks. Thank you!

John Flores

2 years ago

Thomas Anderson

3 years ago

Manuel is very caring and professional in his workmanship.

Chris Ortega

2 years ago

This is the email I was asked to send to the manager and I never received a response.Here is the work the plumber Cesar did on my house. I requested a tube spout with a hand held. He states I only requested the tube spout after installation. On Saturday before his work he quoted me 329.00 which I assumed was for both because I gave him the box of parts and he stated he needed a special part for the valve which was a 3/4 fitting. He stated he is not allowed to carry supplies because the company does not want the workers doing side jobs. He told me I was scheduled between 10-12. At almost 1 I was rescheduled between 2-3. He arrived at 5 and said he had priority customer who paid an advantage plan which I stated was ok as long as the job was done. He At first mounted the valve crooked because he had no wood. I helped him with some wood I had and mounted the wood for him. He began to remove support brackets saying he was going to use the screws because he had none. I then gave him screws which at this time I’m still ok as long as work was done. He then mounted everything as seen below. Everything is crooked and unsupported. He then said he was done. I asked about the hand held and he said I never mentioned it. I explained I did and that was the reason I accepted the price of 329. I stated he spent less than an hour and that price was too high for just the valve. He stated that’s the way the computer sets it up. When he was here working he was complaining about having to work odd hours and being on commission. He presented as in a rush to finish and I assume that is the reason for his very bad work or takes no pride in his work. I paid him anyway because that’s the kind of person I am. If you look at the pictures you can see where the plumbing is crooked an unsupported. Being this way will eventually lead to vibrations and pipe wear. I told him I would be contacting the owner and he stated it was corporate. I told him I would contact corporate. He mad no effort to correct the problem or compensate in any way. I have another company coming out to fix his mistakes because I am remodeling and the wall needs to be sealed. I hope you take some kind of action because this kind of work is very bad represent of your company.Chris

Maria Lopez

3 years ago

Excellent service!!!!!!

April Alatorre

6 months ago

He changed out the tubing to the refrigerator and replaced a new tube.The plumber, Dan, was very professional and courteous and was able to diagnose and repair the water refrigeration tubing quickly and efficiently. He went beyond the required job. I am very happy and satisfied with the job. Apart from his expertise he was kind, patient and very honest.

J Corrigan

3 years ago

I initially hired them to replace leaky hose bibs.They did a great job, at a reasonable price. So, I had them replace our kitchen faucet. Again they did a great job, making sure everything was right, and talked me through everything they did. Would recommend them to anyone needing plumbing work done.

Rosie Mier

2 years ago

Installed new dish washer. Dale Did a very good job. Very professional. Will recommend and will use this company again.

Bruce Bearden

2 years ago

So far I am not happy with Mr. Rooter service. I had an AC pvc condensation line run and a kitchen faucet tightened for $325. They did not have any brackets to attach the line to the house and will have to come back to do so. Also, the plumber did not have the socket to tighten the faucet. He suggested that I buy a new one with a different design because of my deep sink, and that he will install it. Then the office called to set up a date for the brackets and give an estimate for the faucet installation. I paid $325 for some pvc run and a tight faucet. An insured and bonded plumbing company should be able to do this. They seem professional, and when they finish the task satisfactorily, I will happily edit my review to 5 stars.

Julio Zapata

7 months ago

Awesome and honest work. Shout out to Tony.

George A

3 weeks ago

I was in need of major plumbing work, which included replacing the drain trap and multiple pipes. I called Mr. Rooter in the late evening and they scheduled my free estimate for early the next morning. It was an excellent price quote and they got to work right after I gave the ok, and they finished within a few hours. Excellent quality of work and the plumbers were super friendly, efficient, and knowledgeable. Also, there's a 1 year warranty on the work they performed. I cannot recommend Mr. Rooter enough! They're awesome!!!

CC Y

a year ago

Thank you Dale the technician that repaired the restroom

Ray Alvarado

3 years ago

Mr. Rooter came out and changed out our water heater. Response time was excellent, work quality and price was also excellent . I highly recommend this company.

Allison Gunter

2 years ago

Margie Ramos

2 years ago

Nancy Martinez

3 years ago

Dave Baker

a year ago

Jose was very professional, courteous, and efficient.

D S2118

a year ago

America K

a year ago

I called looking for help and they came right away in less than an hour.
The job was difficult to resolve but they did it.
I’m am so great full for the success. Well done.

Suly Franco

a year ago

Lori Carbajal

9 months ago

Able to come out the same day. The technician was very friendly and nice. He would inform us of our options when a problem arose and kept it budget friendly. Would definitely call again if I have plumbing issues

Evan Ortega

2 years ago

TJ Ryan

4 months ago

antoine rodriguez

a year ago

Olga Carrillo

8 months ago

Very nice people from telephone service to the workers, they listen and review the situation, very helpful people. Thank You for service

Mary Sosa

10 months ago

Good work but pricey.

Jose

3 years ago

Octavio Gomez

a year ago

Cecilia Stephens

5 months ago

Tony arrived on time and was very pleasant and professional. He gave us an estimate up front and told us there would be no charge if he were unable to fix the issue. He fixed it in 20 minutes. Good price and great service!!

B. C.

2 years ago

I called this morning about a leaking AC connection and within 30 minutes Joe arrived to fix it. He did an excellent job. I will definitely call Mr. Rooter again.

Tony Arias

a year ago

Joe did a great job. He is also very cordial and knowledgeable.

Felix F. Figueroa

a year ago

haydee lara

3 years ago

Christopher Pellicano

2 years ago

The plumber was intelligent, well versed in technical trade complexity and exceptionally business customer service minded. He laid a mat outside the door, wore sanitary clothing and calculated out a quote with honest and forthright detail. They answer the phones with a cheerfulness eager to serve.

Morgan Wittmayer

a year ago

richard conant

a year ago

Rogelio Baeza

2 years ago

They were not able to unclog the pipe, but did determine the problem and gave estimate to repair. The service man, Joe, did a great job. Very professional, hard-working and friendly.

Moses Lucio

3 years ago

Maria casillas

3 weeks ago

Ahi pocos que Aman lo que asen may agradecida con. Gilbert Yo lo Recomiendo total mente ☆☆☆☆☆

Elsa Sanchez

2 years ago

They were on time Daniel and Michael were both very helpful and explained the process and price. Have already referred Mr Rooter to neighbors and will continue to use them . Great job

Ricco Ruiz

3 years ago

Ivan Flores was so professional, fast and informative. He assessed the problem gave me a quote then fixed my problem fast. Wonderful service and price was very reasonable for the job.

SERGIO VELOZ

10 months ago

Muy acertados en la detección

Wesley White

3 years ago

Michael Oropeza

a year ago

Expensive and overpriced.

Sylvia Castillo Mendez

5 months ago

Wonderful service. Very professional and knowledgeable. Dale was quick and to the point.

Veronica

4 years ago

The professionalism, the time their technician Ivan took to explain the different parts n functions it takes to operate our new boiler was very much appreciated. Very, very professional n courteous, will definitely keep his business card within arms reach. Thank you Mr. Rooter!

Oscar Villarreal

a year ago

They did a good job and are communicative during the whole process, however, a bit pricey. $266 to unclog the kitchen drain line seems a bit excessive but I needed the drain cleared in a hurry.

Dominic Shaw

11 months ago

Was able to accurately detect our underground water leak and gave a reasonable estimate for the repairs. Came right out the next day and fixed it quickly. Polite and professional service, I would definitely use them again.

Lori McCoy

2 years ago

Kathleen Trujillo

2 years ago

Judy Papaleo

3 years ago

Received an email with a picture of who was coming. Notified 10 mins before arrival. He wore a mask, kept a safe distance, did not shake hands, took pictures to explain the problem, came back with ALL part to complete the job. Yes I recommend Mr Rooter.

Tommy Casillas

4 weeks ago

Super professional and very knowledgeable. Gilbert Flores is the best and will get the job done right the first time. I would definitely hire Mr. Rooter again and recommend them to everyone.

Anastacio Hernandez

3 years ago

Kenneth Parris

a year ago

Very good.

Julian Corral-Alvarado

2 months ago

Never got the job completed. Charge $800 for a simple snake cleaning with jets and never got the jets done 4 days later pipes clogged and backed up into the house. Mistakenly called them instead of professionals like Ritter rooter. Please don’t make the same mistake.

April M.

a year ago

Frank Serna

7 months ago

The gentlemen from Mr. Rooter were extremely helpful and showed up before their expected time! They fixed our water heater issue and gave us good options for water heater replacement. I highly recommend Mr. Rooter!

Manuel Nuñez

3 years ago

John Rangel

a year ago

Very helpful and knowledgeable!! 5 stars

Barbara Vasquez

a year ago

Judy Russell

a year ago

Victor and the young man helping him were some of the nicest most professional workers I have ever had in my home and I have lived in this home for 32 years. Just wish I had found them sooner.

Patricia Tyler

2 years ago

Clau

2 years ago

Veronica Vargas

3 years ago

Jose Salazar

a year ago

Customer service provided by Victor was great. He got here on time and was able to fix the problem. He was able to answer all my questions professionally.

David Branch

a year ago

John Steven Edwards

2 years ago

roel Rodriguez

a year ago

DeeDee SeeCee

2 years ago

I got an estimate appointment within a few days of calling and and when I decided to use Mr. Rooter for the job I got an appointment within 2 days and they showed up on time and completed the job.

torilove95ify

2 years ago

This company lies to you and does really bad work. They changed me for work that was not done told me they would refund me then didn't. Turned off my water without asking and made my problems worse.

Keeley Malone

a year ago

Greggory Burchett

a year ago

Angelica Valenzuela

6 months ago

Crystal Vasquez

a year ago

Excellent customer service and quality of work provided by Gilbert.

Luis Quian

4 months ago

Mr. Rooter Plumbing was great they answer all the questions you might have and guide you to the process of what's being repaired.

Melissa Martinez

a year ago

Gabriel Lopez-Lawson

a year ago

We couldn't recommend this company more. He came out and did everything he could to try and fix the problem. When he couldn't, he came and showed us the issue with their camera so we could see the problems ourselves. They had the quote out to us within hours for our repairs, and are more than happy to work alongside our home owners insurance. He repeatedly mentioned they weren't the cheapest out there, and would not be offended if we got other quotes. But, that they would do the job right the first time, came with warranties, and they were honest, kind, genuine. The plumber was a stand up guy. We will use them for all of our plumbing needs. He even went as far as diagnosing a problem with our air conditioner, on his own time, that the air conditioning company we HIRED didn't diagnose or fix, that solved our cooling problem we had been living with 90 degrees in ours home for weeks with. Just to be kind. You get what you pay for, and these guys are it. Thank you, the Lopez-Lawson family.

wheels1300

a year ago

When Professional Plumbing of El Paso (didn't live up to the name obviously) was a no-show to my scheduled appointment and tried to reschedule me, I figured I'd not risk another excuse and tried Mr. Rooter instead. Same day on a Saturday within an hour, they got me a technician, Dan, who was professional, friendly, and did a great job! I appreciate the service on short notice being better than a service I had an actual appointment for! I'd recommend them for anyone.

Eric Emler

a year ago

Everything was done professionally , on time , efficient , swiftly . I give it a 5 star rating and a thumbs up . Joe the tech was great 😃👍 - Thank you Mr. Rooter . - Eric

Hector Esparza

2 years ago

Michael E. Perez

4 months ago

Billy Westside

3 weeks ago

Outstanding service by our technician Mr. Mario Armendariz!! He worked tirelessly to fix a major plumbing leak at our water meter even in the summer El Paso heat. Truly a professional and honest tech, thank you and Pearl for the great customer service!?

Maria Ovalle

a year ago

Very professional , the best i found in el paso area. Believe me i looked around.

Mr. SMOOTH

2 years ago

They were very professional very attentive very friendly and did very good quick work to solve our problem

M

2 years ago

Crystal Medina

3 months ago

raymond brooks

a year ago

Danny Ferguson

a year ago

Gayette Huseby

2 years ago

Prompt, cleaned the sewer pipe
Came back Tuesday to do camera in sewer
Recommended root kill

Jon Wayne

2 years ago

CheekyMonkey

2 years ago

Timothy Deboskie

a year ago

Mario did an excellent job with repairing my outside faucet

HR Lucero

3 years ago

Sylvia Mendoza

7 months ago

Rosa Leon

a year ago

Very professional and very knowledgeable plumber. Courteous and prompt service. I would surely recommend their services. I would surely call Mr Rooter Plumbing again.

Andy Garcis

a year ago

LX vasquez

a year ago

Jose Flores

2 years ago

Joe was very knowledgeable and got on the job quickly. He was on time and was done a lot sooner than I expected. Very professional

Stephanie Montoya

3 years ago

Diana Romero

7 months ago

Gabe was our technician. He had the leak fixed super fast. I highly recommend Mr Rooter. They respond fast. He was here and fixing the leak with in an hour.

Gus Garcia

3 months ago

Tracey Merworth

3 years ago

Michelle Wagoner

a year ago

I wish I contacted this company years ago! My main sewage line has continued to clog up every 6 months or so due to a belly in the main line, resulting in sewer waste backup coming from my toilets, tubs and shower drains all at once. (Not a pleasant smelling or pretty sight at all.) I had been using that other well-known ‘rooter” business to come out and unclog everytime until I realized they were trying to take advantage of me with their price gouging and scare tactics. They almost always sent someone different and each of them gave me a different cause for the repeated cloggings (after only a quick 1 or 2 minute analysis), followed by a ridiculously expensive remedy that “must be done immediately to avoid major plumbing issues”- a $1200 hydro jet cleaning of the main line because it was lined with grease and build up, causing the backups. I declined and went with their ‘temporary fix’, a $300 cleaning of the line going from my yard to the street. (Wrong line and a complete waste of money; I had another backup the next day and no guarantee on the $300 job since I opted out of the HydroJet cleaning.)Instead of calling the rip-off Rooters again to unclog the sewer line, I called Mr. Rooter after finding them through a google search. It was a Saturday night and no one was available till Sunday. (Understandable) They sent out Victor, the only plumber available that day. Although he had a full schedule and very busy day ahead, he really took the time and effort to get to the root cause of my issues- a belly in the main pipe likely caused by the foundation of my house. Using his modern equipment, he showed me exactly where the belly was and the nearby crack on the pavement, leading him to believe it is the foundation. He also showed me the belly from his camera view as it went through the pipes. After seeing for myself, there’s no denying that the water is backing up in the belly, as well as some build up.Rather than charge me $1200 for a HydroJet cleaning like the others tried to, he gave me two more affordable options based on my budget- $226 to clear with an auger or a $500 hydrojet cleaning- $700 less than the others! I went with the high pressure jet cleaning and am amazed at how clean my pipes look! I haven’t had any issues since. Should any arise, Victor also gave me a 60 day guarantee.I’m extremely pleased after making the switch! Don’t hesitate if you’re considering. 😁

lexa arpin

2 years ago

Gilbert was so informative and explained things in a way that I could understand. We have a very big plumbing job and he gave a clear timeline as to how long it would take and what exactly the process looked like. I am so impressed. Will recommend to anyone who needs plumbing repairs

Jessica Perez

2 years ago

Joe came and helped my elderly parents he did an amazing job very professional and informative I would definitely use this company again!

Salvador Salcido

11 months ago

Thank you Joe and Mr. Rooter for providing me with top service and hospitality throughout inspecting and fixing my leak! I'm so glad I can finally use both of my house’s bathrooms without worry. 😁

Alexandria S

a year ago

Barbara Schmidt

a year ago

Bob Ransom

4 months ago

Had a completely clogged shower drain. Contacted Mr Rooter at about 6:30 am, and tech was at my house by 7:30 am!

James Nance

11 months ago

Very thorough and very courteous. Did a great job.

Bonnie Mingo

3 years ago

Rose Escobar

a year ago

Excellent service. The service technician was very informative and checked our fireplace meticulously. Thank you.

Michael DeCrescenzo

3 years ago

good experience.

Zachary Morrison

a month ago

Angelica Benavidez

2 years ago

Danny Akens

2 years ago

Timely professional service ...Came on 4th of July when everyone else didn't answer the phone or was closed, and charged a regular rate...enough said...

Linda Sparow

a year ago

Luis Macias

2 years ago

Pleased to have this company repair a washing machine drain pipe. Required trenching to sewer. All work was done cleanly and timely. These guys are real pros

Allan Galvan

2 years ago

Ray Guerra

a year ago

Daniel Frausto

a week ago

Very good work. Workers are very polite and know what to do to get the job done right. Very pleased with the service provided.

Karmincita L.

9 months ago

Excellent service, staff member Gilbert very professional and explained de problem with detail. When making appointment the receptionist very friendly and professional as well. Will definitely recommended Mr Rooter 👍

MrBenPatrick

2 years ago

Very good experience while Mr. D Balthazar did a very thorough job clearing out the drains Professional, courteous,
knowledgeable and like I mentioned before, very thorough. I will definitely use Mr Rooter again.

Carlos Carmona

9 months ago

Rick Noriega

a year ago

Jesus Miranda

2 years ago

Sara Garza

a year ago

Very pleased with Gil Flores's professional n detail knowledge of plumbing.I addition, i asked for advised on future projects,He was very helpful.If at all possible, I will request his services again.

Mitchell Pete

2 years ago

They were great, wonderful disposition. Great conversation. Said what they were going to do and fixed it in hours. Previous plumbers(Reliable plumbing) messed around for 3 weeks, screwed up the up everything, lied about it and lied on me. But Mr ROOTER CAME TO THE RESCUE!!! Thank you for a job well done!!!!!!

Julian Alfaro

2 years ago

Fred Morales

2 years ago

We called Saturday afternoon and they were able to send out a plumber later that day. We received a confirmation email containing the plumber's picture and bio. Gilbert was very professional, courteous and his attention to detail is unmatched. I have already recommended this company to my family members. You will not regret using their services. Gilbert went into great detail explaining every step of the repairs needed. He did not rush the job even and made sure he was pleased with his work before calling the job completed. Great customer service from when you call in for a plumber to when the job is complete. Thank you once again!

Richard Sandoval

a year ago

A truly great company. They did amazing work with awesome customer service. Would recommend to anyone who needs any work done.

September Ochoa

a year ago

G Vincent E Garcia

2 years ago

Gil was Very professional, polite and did an excellent water heater install

Michael Spurlock

3 years ago

Yes New

3 years ago

Ricardo Bernal

2 years ago

Irene Fernandez

a year ago

Primo Ochoa

4 months ago

Mr Murphy was very professional. He did excellent work. He took the time to answer all our questions. Will definitely use your company again if needed.

Arqui Rod

a year ago

Gloria Lujan

8 months ago

Chris Fowlkes

7 months ago

He was on time , explained everything and was very professional and patient

Gustavo Parra

2 months ago

Very profesional, but the most important thing any customer is looking for, fast and quick response once requested, I ll recomend them forntgeir fast and efficient service.

Marcela Ortiz

2 years ago

Carol Berry

3 years ago

Beatriz Nevarez

8 months ago

Antonio Vasquez

10 months ago

Felicia Gutierrez

8 months ago

Not only did Mr. Rooter get to me within 24 hours…. On a Sunday but there’s not a charge for them to come out and diagnose. The girl that scheduled the visit was so professional, kind and easy to make an appointment with. Dale came when he was expected and did the job to completion. A single millennial homeowner can be overwhelming so of course my Dad came to approve and oversee the project. This was a Dad approved job! All jokes aside, I highly recommend this company. Great service. 12/10. Thank you.

Vic John

a year ago

David Keller

a year ago

Requested a quote on a Sunday, within an hour, got a call and said they could have someone out the next day. Arrived on time and did a great job

curtis glasscock

a year ago

Prompt and good service. Reasonably priced.

Brandy Bruce

2 years ago

Ralph Martinez

a year ago

Maria Ortiz

a year ago

Excellent service

nl washing

6 months ago

Would recommend this company in a heartbeat.

Rick Rivera

2 years ago

Amber Herrera

a year ago

Phillip M Madrid

a year ago

This is the 2nd time I use them . Just like the 1st time the job was done right and on a timely manner. I recommend them.

Leah Herrera

5 months ago

Elvira Ortega

3 years ago

Quick response and excellent service. Will not hesitate to call again if needed.

blue riggins

7 months ago

K Bustillos

6 months ago

Such great service! We called and Danny was at our house in less than 30 minutes. He was extremely friendly and professional. He identified our issue quickly and was able to fix it in less than an hour!

Elisabeth Urrutia

a year ago

Jim Gadbois

4 months ago

Steve Lyon

2 years ago

Mr. Rooter sent Samuel and one other man whose name I never did get to do a sewer cam inspection at a house we are buying. They were already at the house when we arrived. They were extremely professional. They went around the house looking for access to the sewer line, and decided they would need to go on the roof and go down through the vent. Once they were set up, they asked us to come and watch the entire scope out to the main sewer line under the street. They found a spot at the curb where the line had been repaired and assured us that the repair looked solid and intact. After the inspection, they put their gear away and you would not even know they had been there. They even laid down a Mr. Rooter door mat at the front door so as not to track in dirt or mud.I can not speak highly enough for Samuel and his co worker. I would request them again if that is possible.

Tammy Henningham

3 years ago

nick guerrero

2 years ago

Everything was good except price a little high.

kenneth osborne

2 months ago

Very professional

Albert Cerda

a year ago

Carlos Lopez

7 months ago

Crystal Pipes

2 years ago

Teresa Salazar

a year ago

unclothed. Service man was very professional. He made sure our pipes were completely cleaned out before he left.

Beto Velez

5 months ago

Our toilet was leaking at the base, due to poor prior installation. I called for an appointment, and service was provided promptly and efficiently.

Fernie Herrera

a year ago

Fast service

Juan D Cruz

2 months ago

15 to arrive
30 min to finish

Jose Garza

a year ago

Armida Jurado

a year ago

The water valve to the fisher was replaced and Gabriel was very attentive explained everything . Will definitely continue using them

makayla wennerberg

a year ago

Honest and kind. Ty for providing such great service manny!

Lisa Wilkins

2 years ago

Adam

a year ago

Maria S. Pena

2 years ago

My money was well spent Mr. Rooter technicians and staff were professional, knowledgeable n kept me informed. Very concern and equipped of the safety to my home turning this covid19 circumstances.

Kathy Bayless

8 months ago

Don came out with in the scheduled time. He was friendly & professional. Explained what was to be done and provided quote. Finished in a timely manner and left card and discounts for future service

Stephanie Day

2 years ago

emma morales

2 years ago

Leticia Soltero

a year ago

Veronica Lopez

3 years ago

Reymundo Martinez

a month ago

Jorge Rivera

11 months ago

Linda Cataldi

5 months ago

Replaced valves and piping for washing machine.

Ann Tidd

3 years ago

Jose Vasquez

2 years ago

Ruby Durham

a year ago

I was very happy with their service very professional and very nice techs highly recommended 😊

christian schools

3 years ago

They were not prompt and did not call to inform us they were running behind. The gentlemen were very professional and polite.

Bert Rivard

2 years ago

Sam Lee

2 years ago

Anahi Monroe

2 years ago

Viena Pagan

2 years ago

He was very polite and thorough. The work was done quickly with no hassle.

Rowan Gray

4 months ago

Had a leak outside of my property,
Plumber quickly uncovered the issue, fixed at a very fair price and got me a year warranty
All around great!

Angel Monsivais

7 months ago

Awesome job by Gilbert

deborah salem

5 days ago

The fact that they came to my home on a Sunday is just great in itself! Gilbert was so professional and respectful. I asked for his card so if I have any problems I can contact him personally! Very satisfied customer

Jessica Hawkins

a year ago

This was the only placed I called that was able to set me up an appointment the same day and within a few hours. He let me know the pricing and what he needed to do upfront so I wouldn't be surprised.

Javier Luna

a month ago

Very good service

C D

5 months ago

Great service, the guys gave us additional tips on our boiler system & customer service was polite & quick to respond.

Nancy Escobar

a year ago

Gabriella Barnes

a year ago

Brie Bailey

a year ago

Was able to get a same day appointment on a Friday! Fast, friendly, explained all the aspects of job and warranty that came with it! Had a clogged clean out to our septic tank..was done in less than 30 minutes! Joe was awesome! Highly recommend!

Jaime Esparza

a year ago

Very professional and rapid service.

Robert Williams

3 years ago

The Plumber was courteous and professional. He provided excellent service and explained the steps that he was taking to remedy the drain problem. He also provided suggestions for avoiding future clogs in the drain system.

Deborah Segura-Jackson

7 months ago

Julie Reyes

2 years ago

Meloney Sones

a year ago

Same day service. On time. Called to let me know repairman was on the way.

Isela Reveles

2 years ago

Removed old toilet and installed new toilet

val per

9 months ago

Gilbert was So professional- very knowledgeable and took the time to explain everything they would repair and why. Was on time and finished earlier than expected. Great customer service and such an asset to the company.

Freddy Avalos

3 months ago

Super quick to reply. Didn't hurt the bank. And Joe knew exactly what to do. 10/10

D Logan

a year ago

Teri Ramirez

a year ago

Rick

a year ago

Sergio E Zavala

3 years ago

King Lizard

3 years ago

Tish S

3 years ago

My experience with Mr. Rooter plumbing was very organized and went smoothly. Beginning with my first communication with Crisél who made my appointment to the plumber who did the installation of the pressure regulator - it was total professional communication and follow through. I sent the same requests to 3 businesses and Mr. Rooter exeeded my expectations!

Jesse

a year ago

Same day water heater removal and install of Rheem Residential 40 Gal natural gas water heater.I purchased the water heater from Home Depot since I had a few gift cards to use.It was installed with zero issues by one tech in roughly 3 hours (including a trip to hardware store). Overall very happy with the purchase and customer service. Not to mention I saved over $500 of Home Depot or Lowe’s did it.

Nathan Pierce

3 years ago

Alan Brutcher

8 months ago

Very professional young man analysed my plugged sink gave me a quote and fixed the problem.

Miriam Acosta

a year ago

Lauren Scoggins

6 months ago

Yvonne Guerrero

3 years ago

Excellent service, Samuel was professional, knowledgeable and courteous. Anwered all my questions and work was completed in a timely manner. Will definitely use Mr. Roofer again.Thank you Samuel and Mr. Roofer Plumbing.

Fio Zamora

2 years ago

The price I was quoted to replace my water heater was the best I was able to find in town. Dan was very professional and finished the job quickly. I was very pleased with his work and his professionalism. I would highly recommend this company!

Soyre Portillo

a month ago

vivian thomas

2 years ago

They responded quickly & even though it was a difficult situation due to my house being older, they continued to work on problems until they were totally fixed. They really cared & took pride in their work.

Joe Bustillos

7 months ago

G T

a year ago

They were here within 30 minutes of my call, and they came on a Saturday. The other company I normally use did not have anyone available until Tuesday and I couldn't wait. The job (clogged toilet and bathtub backup) was repaired correctly. It did set me back a bit more money than I thought. However, considering that I really didn't have other options, and it was a weekend, I don't regret it because the issue was properly resolved within an hour. Great follow-up as well.

James Barela

a year ago

Joseph Covello

2 weeks ago

Best experience I’ve had dealing with any company in El Paso!

Kathryn Batson

2 months ago

Great work, great communication. I'm a very happy customer

Ying Su

2 years ago

Update: liers!!!! The supervisor simple told me there is no way to give me an estimate without the pipes are visible and apparently I have to do it first myself. If they even have had any suggestions that they can remove the wall or was suggested to save me money, I would have agreed to spend a little more to do everything with one company. There is one and only one chance I give to any company at the first time. That's is you attitude and customer service!!!! And the supervisor's attitude was anything but respect while talking to me. Even after I thanked him at end of the phone call for his time, he had just said okay and hang up!!!! Rude!!!! I will not use your company ever, recommend to my manager or any of the friends. You are lying publicly!Wasting of time. Called to have an estimate, they have to reschedule because only supervisor can give it after I already explain the situation. Then second day, after I waited for hours for them to came. They told me I have to remove the wall myself for them to see what to do. If I can remove the wall, I can replace the pipes myself. Why would I even call you? You are not the only plumber I have talk to! Not the only one I dealt with!

Sumaira Chacon

3 months ago

Excellent service! We had a pinhole leak from the hot water pipe. Water was seeping up through the floor. The technicians did an amazing job by carefully isolating the exact underground location of the damaged pipe using their sonar equipment. The techs then quickly repaired the problem (working very cleanly to break the tile and concrete, dig out the dirt, repair the line, and replace the concrete). The problem was resolved in a matter of hours, and we were able to get everything back to normal very quickly. We are very grateful to Dale and Mario for their expertise and professionalism.

jeff harry

a year ago

Second time using Mr. Rooter - both times on time, got the job done at the quoted price. Deserving of all of the stars.

Tracy Dallefeld

a year ago

Abe Munoz

2 years ago

Iliana Ortiz

2 months ago

Janet Lynch

9 months ago

The cost is pricy, but worth it to be done correctly.

Emily shipley

2 years ago

Gilbert outstanding !!! The kindness he showed made the cost hurt less.

Marisela Oaxaca

2 years ago

James Salome

2 years ago

Christine Benitez

a year ago

Very professional. Quick service. Thank you Victor. Will use your services again. And recommend to my friends and family.

Marsha Zahnee

7 months ago

This place is amazing! They came out the same day that I called and gave me an estimate and returned the very next morning and did the repairs!!! They also did excellent work!

mark gonzalez

3 years ago

Very happy and appreciate the great work they perform here at my residential. Like to thank you very much Supervisor Craig and his crew, very professionals and hard working crew. God bless, they were all working while it was snowing this pasted week. I recommend this company to anybody that needs Plumming services.

John Anderson

a year ago

Did great work!

Albert Horvath

a year ago

linda morneo

2 months ago

Very professional and patient. Was worried about my mom being by herself and to find out that she was beyond happy and felt really comfortable with everything on how the problem and my mom were treated. I really appreciate the professionalism and experience she was provided. We will for sure be using this company going forward. No need to look anywhere else. Highly recommend. Gilbert was amazing in my moms words.

Gloria De Santiago

a year ago

Jacob Keiper

a year ago

Very professional, knowledgeable, and was very respectful

Mr. Rooter Plumbing of El Paso