Best Emergency Heating Service in Durham NC

Rob M. with Pure-Line Plumbing was outstanding! I called to schedule a non-emergency appointment and they got me an appointment less than 48 hours away. Rob called en route (right on time!) and was a pleasure to work with. He spent some time investigating, addressed the exact issue and when I shared I was a new homeowner, he encouraged me to learn alongside him so I was more informed about how the different pieces worked and some tips for the future. Pricing was very fair and transparent, Rob was very skilled and personable, and the job was done quickly and well. Will certainly be my first call for any future plumbing needs!

Jerry was professional, friendly, and efficient! He gave us an estimate and immediately started installing the light fixtures in our new home. We called for service one day and Jerry came to our home the next day. Streamline Services was in constant communication regarding the service call. We are new residents of Durham and we were very pleased with the service!

My technician arrived earlier than planned and was very professional.

A1 Electrical did a wonderful job on the electrical work for the renovation of our community kitchen. The owner, William D Taylor, listened carefully to our plans and gave us expert advice that helped us reach our goals in a cost-effective way. His knowledge and skills made for a stress-free experience as he fit his work in around the work of the other tradespeople -- and he stepped up to help community members with some DIY tasks that proved more challenging than expected. We're hoping to work with him again on future projects.

The tech was on time and very informative, courteous and professional..

Theron was knowledgeable and professional. I felt confident in choosing to replace my hot water heater instead of repairing the old one because he explained how each part of my water heater functions as he diagnosed the problem. Whenever I have an HVAC or plumbing issue I will call Happy Home (and request Theron)!

Michael and Richard from JDService showed up on time, diagnosed the problem with our AC, and explained options clearly. Recommended highly.

Excellent Service and Wonderful Professional Technician

I hired them for a laundry room installation. Terrible company, terrible management. They gave me a quote and I accepted, then they called me with a higher quote and I said it was out of out budget and started looking for other companies. They came back with a lower quote and since they were referred to me by my contractor I accepted the new quote (slightly higher than the former one). They came in and did the plumbing part, after a couple of weeks it was time to hook up the washer and test it and I called them to hook it up for me. Was initially $55 for the visit only and then it was $65 when I complained about having to pay for them to come to my house to finish the service they started they were rude told me I was lying and I had to pay the fee and hung up the phone on me. Very disrespectful. If you want a smooth sailing project this is not the people for you.

It was refreshing to work with a service provider who respects your time and makes every effort to be on time. This is what Justin did and, in addition, he takes the time to explain the issue and solution.

Phenomenal team with great communication, quality work, and tremendous value. Recommending to everyone who asks for plumbing or HVAC work.

Very professional HONEST service. Actually saved me money!!! Will recommend use of this business

The 3 stars are for Jason, Morgan, and the female at the call center. They worked tirelessly to make sure my cooling system was operating properly. However, I give 0 stars to Robert. I'm not sure what his title is, but I AM sure he has poor communication skills and has little patience. Those are two qualities that make him ill equipped to handle phone calls from the public.
Our unit stopped working on one of the hottest days of the year. I called Piedmont and an appointment was made for a technician to fix it. I initiated a claim through our home warranty for service. Jason, from Piedmont, came out and assessed the problem. He also took time to speak with the home warranty people and get everything straight. The problem began on a Saturday, but could not be taken care of until Tuesday due to scheduling and securing the part. Jason came by on Tuesday with his colleague, Morgan, and they got to work. They were kind, professional, and quick. Everything was fine until Friday evening. The unit just stopped working!
This is where Robert comes in. I contacted him in the AM hours to see if I could get a service technician out to fix the unit. Robert calls me and says he will call me back when he has someone. I wait two hours before I call him back to see what the status is. Robert, asks me am I the customer who they serviced through the home warranty. I told him the warranty was of no consequence because Piedmont had already been paid by US. The home warranty is only for reimbursement. He said he understood that and he was on the phone with the technician. Again, he said he would call me back. I waited almost 3 hours this time before venturing out to find the company through the website address. I could not find the place and my wife fell ill while I was gone. She had to be rushed to the hospital by ambulance because she got overheated. The temp in our home rose to 89 DEGREES!!!! I called Robert back after I found out about my wife. I told him what happened and I was trying to get a fix on when the tech would get to us. He says he is trying to work me in. I said we should not have to be worked in because we paid for service already. I also told him I've been waiting hours for a call back that has not come. He begins yelling at me saying, WHOA, WHOA, WHOA! I never told you I would call you back in 1 hour, 2hours, or 3 hours(never said you did, Robert). People think they can just call and get service and they can get it right away but it don't work like that. I have to work you in. I said ok and hung up the phone. I could not believe the NERVE of this guy to yell at me like I was a child guilty of some infraction. I was the one without air and whose wife fell ill because of it. But I hung up to avoid getting ugly over the phone. One should think twice about yelling at someone because one does not know what that person is going through. On top of that, it's just plain WRONG. How dare you bring up a home warranty as if your company did not get PAID already. Who in the hell do you think you are???? A customer has the right to secure whatever means of reimbursement he/she can. What business is it of yours?????! Robert, if the only way you can deal with pressure is by yelling and screaming like a spoiled child, let someone else handle the calls. I am not going to let this go and I will not stop until corporate hears about this man and removes him from fielding phone calls. Bad enough these jobs cost in the thousands, but I'm supposed to sit still and get screamed at too??? All he simply had to do was say my guys are going to get out to you before we close. I would not have cared if it was 9:00PM- I would have been fine with that. But he never communicated that to me at all.
Jason and Morgan arrived and did great work with no charge for their trouble. They only wanted to get our unit working. I really appreciate those guys! For anyone using this company ,in the future, look for Jason and Morgan- two top notch technicians who KNOW THEIR STUFF!!! But, if you run into Robert, bring your pacifier.

We had to have a well decommissioned and they did a great job. Would call them again if needed.

They were punctual, professional, and communicated well throughout the process. Their work was high quality and performed at less than half of what a large competing company estimated for the same repair.

I have always been very impressed with A & A Plumbing in that Mr. Wallace Chambers has great experience and is one of the best!

Called Monday morning for a clogged main drain line. Ben was on-site by 11am, all fixed by 1pm.... excellent response time and service!