Faison Plumbing Plus

Great work. Have used them for both private & commercial. Water Heaters, plumbing, 2 bathroom remodels - 1 complex w/custom work, dishwasher. Used nearly 10 years. Not perfect but works hard to get it right & address customer satisfaction. I've recommended them to others & they were very happy, and I would use or recommend them again, any time.

They were most accommodating in a Sunday afternoon emergency. Very grateful.

I have used Faison Plumbing for multiple jobs at my home over the years. The work has always been done correctly the first time and I will continue to use them for all of my plumbing needs.

I called this service provider after another service provider did not do their job. Faison Plumbing provided a completely different experience. Corey was responsive and quick with the install. Very polite and courteous.

Plumber came out and noticed my problem with my running toilets and within 20 minutes the issues was fixed. Great job faison plumbing.

I emailed them last nite around 11 PM with a non-emergent plumbing issue. They called at around 7:30 AM an indicated they would be here in about 30 minutes, which they were. Young man named Corey was extremely friendly and professional. He was done with his work in about an hour. Definitely the best service from any local provider in Creedmoor. I would highly recommend them.

Great service. Repaired my broken water main cutoff valve and fixed my leaking tub. They had to order a part and come back due to unforeseen circumstances, but they scheduled to come back around my schedule. Very nice and friendly. Covid compliant and wore masks when in the house. Reasonable fees, came to what I expected. Definitely recommend and would call them again.

Corey was great; very friendly, respectable, on time. Nothing more to ask for!

I called first thing on a Friday morning. Although no one answered the phone, I did get a call back within 5 minutes. I was in need of a new water heater. Within 5 minutes I had my appointment scheduled for the same day.
I was told someone would arrive between 12p-1p. Corey arrived at 12:15p. Corey was very courteous and explained exactly what he was going to do. Within 2 hours Corey had installed the new water heater and brought everything up to code.
If you’re in need of plumbing services, Faison Plumbing is the company to use. They are responsive, courteous, prompt and they give free estimates which most companies do not.
I will use Faison Plumbing for my future Plumbing needs. Thanks to the Faison Plumbing team!

I have used Faison plumbing twice in the past week. My hot water heater spewed water under house and soaked it. They were here on next business day (and would have come over weekend but not convenient for me). The owner is professional, friendly, honest and did exactly what he said... I was very pleased with the men who installed and the owner came to verify work. Sadly, I had to call them again Monday for leaking commode. He was here Tuesday at 8:30am and it was repaired by 10:00am. He was respectful of keeping my floors clean, of my dog, and left the bathroom very clean. My commode was repaired as well as pipes coming into bathroom and is working well. I am very impressed with his work, respect for my home, and professionalism. I highly recommend and felt very safe with him in my home.

My pipe had bursted on Christmas day. I called the next day and scheduled an appointment the same day. Plumber showed up on time, investigated the area that needed service and only took about 30 to 45 minutes to finish the job. Very pleased with the service.

My brother got work done from this company. Since he cannot write a review, I will. Lady in the office, I believe her name is Kayla.. HORRIBLE customer service and dragging the company down. Completely rude and condescending, blatant disregard for customer’s concerns, and my guess is never on time because my husband tried calling the office multiple times maybe a week or two ago between 8:00 AM and 8:30 AM. No answer. They open at 8. Rehiring is recommended!

Mr Faison responded to my call about my hot water tank leaking within minutes of my call to him. He was totally professional & set my mind at ease immediately. He returned to replace my tank promptly. His team was awesome & extremely pleasant. I HIGHLY recommend this local business.

Always on time. Willing to assist with a custom project when no one else would. Fixed small things not on quote without an issue. Honest about parts and cost. Great attitude. My second time hiring and not my last.

My elderly mother's sewer line stopped up causing water to back up into her sinks. It was a Friday evening. I called Faison Plumbing (out of Creedmoor, nc) the same day around 2:30pm on a Friday evening. They said it would probably be Monday before they could send someone. I told them that it was my elderly mother's house. They had someone at her house within an hour. Technician's name who was sent was Thomas. Thomas was a good Christian man. I highly recommend Faison Plumbing.

Expedient and professional service was received today. This morning I called Faison Plumbing Plus an appointment was confirmed shortly after. The technician arrived on-time and quickly took care of the job. I was very satisfied with the service received.

I hired them for a laundry room installation. Terrible company, terrible management. They gave me a quote and I accepted, then they called me with a higher quote and I said it was out of out budget and started looking for other companies. They came back with a lower quote and since they were referred to me by my contractor I accepted the new quote (slightly higher than the former one). They came in and did the plumbing part, after a couple of weeks it was time to hook up the washer and test it and I called them to hook it up for me. Was initially $55 for the visit only and then it was $65 when I complained about having to pay for them to come to my house to finish the service they started they were rude told me I was lying and I had to pay the fee and hung up the phone on me. Very disrespectful. If you want a smooth sailing project this is not the people for you.

They just get it done.

Great business and service

Both of the services provided were great fixes for my home. Both jobs had plumbers who were courteous and time efficient for their tasks. I would recommend them to my friends and family!

My hot water heater went one night and it was going g to take 2 weeks for someone to come fix it.. So I put it in myself but it wouldn't work. Prince Cameron out ran through the whole thing and had us with hot water within the hour of being hear. I highly recommend this company! The employees there actually care and don't treat you like your being a bother, like any other service place. Thanks guys Corry what's up

Sent two trucks and two men to do a one man job, 30 minutes on site, replaced a part that sells for $26 at Home Depot and charged me $237.50. Draw your own conclusion.

Update: The owner called my home at 8:30 PM after I posted this completely accurate, factual account of my experience to ask me why I posted a bad review.

BTW, I did not get an invoice, bill, or other document. The nice workers left me with something that was not filled out. I had to call the office to pay my bill.

You really need to consider calling someone else if you have a plumbing problem. My wife and I are not over having a business owner calling a home at 8:30 at night to fuss about a bad review that was completely justified. There's nothing in my review that is not absolutely accurate.

Our pipes froze Christmas eve they came to our house on christmas eve and defrosted our lines while we were away. He stayed until the pipes defrosted. Fiason will always be my plumber!

Hired them to add a washing machine outlet box and to repair a leak. 1400 dollars and 3 weeks later I still had the same water leaking in my floor. I ended up hiring someone else to replace the hot water heater, which is where the leak was coming from. I had this done while I waited another 3 weeks for them to finish repairing the drywall. All the while I was getting calls about a payment for a job they didn't seem in a rush to complete. I gave them 2 stars because the tech was professional. I'd never use them again.

Service person great worker , good company. Will use again

My hot water tank sprang a leak & I called Faison who returned my call immediately & was at my home within the hour to replace the tank. Also today I had a clogged commode & Cory came over within a hour & resolved. This company is very professional & they strive to insure the customer is very satisfied with their service. I would highly recommend this company!!!

Would I use Faison again? Definitely. Will I recommend them? Definitely. I've needed them to do some work twice now and both times they have done the job professionally and with no delay. What more could you want. I do queston a $75 service charge on the Bill, how do you fix the plumbing without being here. Add it to the original price and lose it. Their price is still reasonable. Yes, I will use them again.

This company repaired a bathroom faucet that was slowly dripping, and also the basket in our kitchen sink, which was leaking under the sink. Appreciate the willingness to do a smaller job, as many won't.

Corey was in and out so quickly! He fix my kitchen faucet in no time! I highly recommend Faision plumbing!

Water was backing up into my kitchen sink when I ran the dishwasher or washing machine. I called Faison Plumbing Plus on Monday morning & they got someone to me that same afternoon! Two gentlemen arrived with protective masks on (which I appreciate) & did the work in quick time & cleaned up after themselves! They did a great job! I do wish they accepted credit or debit cards, but that's my only constructive criticism.

Amazing service! We’ve had these guys come out several times to my workplace. Always professional and leave everything clean! Highly recommend!

I highly recommend Faison Plumbing. They were Covid-19 compliant (wore mask, took their shoes off at the door), and extremely professional!

Original review from 9/2019:
They were awesome!!! We had brown water spitting out of our faucets a day or so after arriving home from a week long vacation. What a disaster! I found these guys on google (they are really close to my house) and I called Thomas (the owner) at 7am in the morning freaking out, and he had Jerry out here within an hour. Jerry figured out the problem right away - said there's a leak somewhere... they will need to pull up the well pump to see what's going on. Jerry and Corey worked all morning to raise the well pump and fix the problem. I decided to go ahead and upgrade the pump since they already had it pulled out... I did not feel pressured to do so. Thomas called me and we discussed all options. I told him that I was aware that these pumps only last 7-15 years... mine is 12 years old.... considering it's been pumping sediment for the past few years we agreed that it makes sense financially to upgrade the pump now since they already have it all pulled out to fix the leak in the pipe. So Jerry went and got the parts and came back and he and Corey finished the job completely, they also raised the pump so it sits at a better distance of about 20 feet into the well where it's pumping water instead of the 150 feet that it was put 12 years ago and has been pumping brown watery mud. Whoo hoo!! I should be maintenance free with this for hopefully 15 years! Corey and Jerry both were amazing, and sooooo nice!!! I am so thankful for them both and their hard work they put in today... this was a nasty job!! The pricing was reasonable and the work was top notch! Thank you, Faison Plumbing for coming to our rescue!!! I will be calling upon you if I have any future plumbing needs!

Edit on 9/2019 post: I texted Thomas about an hour or so after Jerry and Corey left because I noticed the spigot on the well was dripping and getting the insulation wet. Thomas came right over and fixed it... a little iron sediment had gotten in there and clogged it. I was very impressed with his level of commitment to ensure I was happy with their work today. Well done, Faison Plumbing!!

Edit #2: (a year later... now): I have been recommending Faison for a year now. My MIL just had them do a big job for her and many of my neighbors are now using them. So, when I wanted to update all the faucets in my house and the trim in my showers, I knew just who to call! I absolutely can not recommend them enough! This company is run by good trust-worthy people!!! Corey and Max worked so hard for me on this job, and Thomas has been a pleasure to work with over the past year! They are amazing!! You can’t go wrong with these folks!!!

Korey do a excellent job. He was very nice and professional he his job fast. Thanks a lot Korey job well done

I had a leak at my shut off valve went to tighten it and something inside the wall snapped I could here water running before I could get outside to shut off water the bathroom flooded. Corey came out after normal hours. Fixed the problem also showed me where water was leaking in the tank and fixed that. He was a lifesaver and did an excellent job. I recommend this company wholeheartedly. And the price was not outrageous very reasonable

Well Corey was great And he was very upfront with the work He did a great job and I appreciate his services She hire more like him

This company is one of the best companies I've dealt. They gave me a estimate and fixed the issue the same day with no problems. Its hard to find a company these days that actually care about the customer and willing to accommodate the customers needs. They do not try to persuade you to use there company, I was given the option to get quotes from other companies and let them know what I wanted to do, and just being able to do that without feeling pressured was definitely a good sign for me. If you are looking for a good company that is willing to meet your needs and actually care about gaining a long time customer I would definitely recommend you use this company.

I recommend Faison Plumbing. I am well pleased with their professionalism, their promptness, communication, and pricing. Every time I have called, they have come, unlike many contractors that I have tried to hire, and they did the job well.

Faison Plumbing Plus recently performed a job for us and did a fantastic job. Customer service and pricing were excellent! We would highly recommend this company for all your plumbing needs.

The Rossers
Clayton, NC

I called another plumber who never showed up. Called Faison and they came same day. As a real estate agent I rely on prompt professional service. That’s exactly what I got. And they are my new go to.

While fixing a toilet flush value, had an issue develop with the shutoff valve that really needed a plumber. We have used Faison before for our boiler replacement so called them again. They (guy called Max) was out within 2 hrs (on a saturday in the freezing rain), wore a mask the whole time and got it all sorted. He was very diligent and he made sure that all was good with the whole toilet operation before he left. Super Happy !

The technician was efficient and helpful. They were helpful and prompt. They provided an appointment time during initial contact and was punctual to keep that time. They were truly a blessing and if I have any future plumbing needs they will be the first company I will call.

Corey was very professional and on time. He installed my toilet with no problem. Thank you!

Reasonably priced and great personality. Did the job well and I trusted the info they gave me. Will be using them again

Came out within 2 hours. Had us fixed same day.

So happy with their work! They were extremely responsive and got the work done when and how they said they would! They are a saved contact for all my future plumbing needs!!

We were referred to Faison Plumbing + for a second opinion. Corey came out to assess the problem. He took the time to explain what was going on and what needed to be done.He was friendly and professional. We are also pleased with the reasonable price. Great job and service.