Benjamin Franklin Plumbing of Raleigh

I had a plumbing emergency today and Joe was able to squeeze me in so myself and my kids had water. He was response, professional, efficient and fair priced. Amazing service and Benjamin Franklin will definitely by my go-to plumber for future needs!

Excellent company, couldn’t be more pleased. They were responsive and the plumber fixed our leak quickly and was friendly and respectful and explained everything to us. Highly recommend!

I’ve had very good experiences with this plumbing company.

I’m most impressed with how they work with me to get more serious problems resolved quickly. I also really appreciate how they explain the work that needs to be done (and why) and what to look for/ plan for with other systems.

Would highly recommend them.

Chris did a great job, excellent attitude and on time service

The plumber arrived early, quickly diagnosed the problem and used an auger to remove a clog in the toilet system. I appreciate the quick service.

Excellent and quick service !! Thank you !!!

Chris did an amazing job!

Joe was always punctual, polite and considerate. He and Chris worked in my home for four days changing all the pipes. They did a great job. I later hired Joe to run a gas line for my new stove. Again, great job. Highly recommend.

This is the 2nd time I have called on BFP, and they are great!! I will definitely call on them again. If you are in need of a good plumber, call Benjamin Franklin Plumbing!

Roughed in my whole house with all plumbing! Did a great job and will be using him on my next project for sure!

Trustworthy work.

Not a lot of reviews on these guys but don't let that dissuade you, they are new to the area I believe they said less than 3 or 4 months. I chose them because all of their reviews were recent and great and mine is no exception. Chris and Joe were professional, friendly, reliable, and quick to please. Came out same day I called. Fair price and was able to explain what was going on to me. Will use again for my next plumbing need, thanks fellas!

The plumber was knowledgeable and thorough

I could not have had a better experience than I did with Chris and Benjamin Franklin Plumbing. He provided excellent, prompt service and was extremely professional and friendly. Highly recommend!!!

I have used this service multiple times now and my experiences have been really excellent. They not only do great work, the take time to explain what needs to be done and the approximate cost. If you need a Plumber, I highly recommend Benjamin Franklin Plumbing of Raleigh you will not be disappointed!

Chris was on time based on scheduled appt. I'm having my floors replaced and needed toilet reset. Floors were not ready yet and Chris was patient with me and the floor guys. Flooring was a bit higher than anticipated so sink had to be reset and Chris knocked it out in no time! As usual he was very responsive, professional and courteous. Pricing was extremely fair and appreciated due to the circumstances. Will not use any other company for my plumbing needs. Thanks again!

Diagnostic only at this time.

Had a problem with one of our toilets which was just installed a few days ago by Home Depot. It turned out the new toilet wasn't deep enough, and we were going to have to swap out two toilet bowls in our home which would have been a considerable amount of money. I called Benjamin Franklin Plumbing and scheduled them to come on Monday. Joseph gave me an estimate over the phone so there would be no surprises. They were a bit early and sat in their truck. I mean whenever do service people arrive early! We let them in and Joseph inspected the toilets. After checking out the newly installed toilet, it was discovered the tank had not been properly tightened and was loose. Also the fill valve mechanism was over tightened and the piece had popped out which didn't allow the water to fill back up. Fixed that. Then the supply line was not tightened enough which would have caused a leak at some point. Home Depot also put the screws in upside down so the caps at the bottom of the bowl didn't go all the way down. By lowering the water level in the tank, it brought the water in the bowl to fill up about an inch or so less which solved our problem completely! So, they corrected all the problems and there was no need to swap the bowls! This saved us hundreds of dollars. The cost for the visit was extremely reasonable, and both Joseph and Chris were as helpful and professional as they could be. There are a great many plumbing companies to choose from, and I can honestly say we are so glad we called them! Bottom line, my family and I highly recommend Benjamin Franklin Plumbing!

Update: It became necessary to switch the toilets which was the original plan. Chris came over ON TIME and changed both bowls himself. He was so polite and professional. When it came time to pay, they deducted the amount from the last visit! My family was so surprised and grateful! Prompt professional, experienced and more than fairly priced! Benjamin Franklin Plumbing is exceptional and has excellent customer service! I am definitely recommending them to my friends and family.

We moved into our new home over a year ago and We had a drain that would continuously clog up after heavy rain. We called Ben Franklin plumbers and within 30 minutes they had the drain cleared. They were very responsive, very polite, they didn’t make a mess in the process and were very affordable. I’d recommend them to anyone.

Chris replaced a pressure valve. Very professional and fast! I would recommend this company!

Chris was great! Very helpful, professional and knowledgeable. Repaired and replaced our outdoor hose faucet 💪

My outside hose was stuck and I tried to remove it, but it didn't matter how careful I was, I still broke the copper pipe. I was able to book them the next day, they were professional and reasonably priced. Will definitely use their services again.

These guys are great…in time and friendly.
They fixed something my regular plumber could not. Truly impressed!!!

Joe from Raleigh has helped me before so I requested him again. Like last time, he was wonderful. Did a great job and is highly professional.

Very responsive, Joe scheduled an appointment quickly after the request for service. He arrived on time and promptly made the repair. He stands behind his work, highly concerned about doing and making things right!

I was frantically calling around for a 24 hour plumbing service as one of my pipes burst in my commercial business and they were the only ones to answer. I am extremely grateful that they were able to come out at 1am and try to help me fix the problem. Chris didn’t leave until almost 3am to diagnose the issue Chis then came right back the following morning and proceeded to diligently work on our leak and coordinate with his boss as how to best handle our situation. He took lots of pictures and explained everything to me in great detail so that I understood.

Thank you Benjamin Franklin and Chris for the wonderful job that you are doing for us!

-Chelsey B.

Highly recommend! They were very responsive, were able to schedule at a convenient time, were up front about everything, and helped us identify some additional issues that we plan to fix.

Prompt, communicative, easy to work with!

Our plumber Chris was great! We were doing some home renovations and he even helped us out with that (removing toilet and sink) and gave us some general pointers. Very happy with the service.

Great service, I would recommend them to do any plumbing work..

Diagnosed and fixed well problems. Had us up and running in less than 48hrs.

Chris and his co-worker were professional and courteous. Satisfied with plumbing work.

Fast service and super informative

Able to find/detect and replace a break in my waste line from tree roots, replace an ice maker supply valve and a fill valve in a toilet quickly and professionally

Prompt service same evening we discovered the leak in the not water heater. Joe came and assessed the situation, determined that we needed a new heater and it was done and installed the next day by 6pm. Great work. Thank you.

Fast and friendly

I have had Joe come out to my home twice now for different things. I even recommended him to my friend/neighbor. He is very professional and extremely courteous. Always on time and considerate. I was out of heat for 3 days over Xmas eve and Xmas day. I called a dozen different companies that advertised they were open 24/7/365 and for emergencies and no one bothered to answer. He diagnosed the problem and fixed it and all for a reasonable price even though it was a “holiday”. I will call him for every issue moving forward.

Great customer service and the technician was knowledgeable in all the things I asked him about. Even recommended a company to redo the sheet rock in our ceiling. Especially, since we have a home warranty.

We worked with Joe on many complicated plumbing projects in our house. He was so great to work with. Knowledge and profession. Can’t thank him enough for all the time he dedicated to fixing leaks, clogs and helping us with a DIY bathroom remodel. Chris was also present on many of the jobs and equally a great to work with We will definitely be using Benjamin Franklin plumbing again in the future!

Chris was right on time and very friendly/professional. Service was performed with high quality and very efficiently. Chris was obviously quite knowledgeable and the office staff were very helpful.

Called on a Saturday night at 10pm and there was a technician at my door within an hour. Our technician was very knowledgeable and helpful. Would definitely recommend Benjamin Franklin Plumbing of Raleigh!

Joe and Chris quickly identified where our leak originated and efficiently solved the problem. Their communication and professionalism was outstanding! Previously, Joe addressed a problem with our tankless water heater and also fixed the issue in a timely manner. Thank you!

This is a great find if you need a professional plumber. They returned my call promptly and set up an appointment for the next day. The morning of the appointment ,they called to confirm and sent a message the plumber was on his way. The plumber was on time, professional, knowledgeable, courteous, and friendly. He made the repairs promptly and cleaned up. AND the bill was very reasonable. While he was here, I had him look at two bathroom remodels for plumbing estimates. Thanks so much Benjamin Franklin for helping us out.

The technician was very prompt and gave me honest responses to my concerns.

My home warranty company was dragging their feet on setting me up with a service company. My issue was going on the third day. I called BF and they not only saw me within a few hours, the technician diagnosed and replaced my water heater in a few hours. Other companies were either unresponsive or trying to schedule days out. I highly recommend this company. The technician was professional, polite, and informative. A++

We had an emergency plumbing situation with our water heater at 4:30 am and we called and left our information with the company. We were transferred to someone promptly and they talked us through turning off the water main from the street as the one in the home wasn’t working. It helped us so much and the plumber came out within a few hours and we received text notification when he was on his way. Super helpful and responsive!

We noticed a few days ago that water has been entering our pantry for a while, and has already damaged the floor. This morning we realized it was coming from the washing machine. Called Ben Franklin, and they got a guy here within 2 hours. The fellow knew what he was doing, quickly diagnosed the problem as related to an inadequate laundry drain pipe. He thought the best solution would be to replace the drain from the laundry room down through the crawl space to the far corner of the house. He warned me that it wouldn't be cheap, and would take a day of work. I was pleasantly surprised when the whole job was finished before 4 PM.

Chris is an excellent technician with a thorough understanding of different plumbing systems. He is highly skilled and is the epitome of professionalism. Overall a great experience hiring Benjamin Franklin. Highly recommended!

Prompt, courteous and knowledgeable.

Service was amazing. Quick response and personal service superior

Great reliable service, I would recommend to anyone.

They were punctual, professional, and communicated well throughout the process. Their work was high quality and performed at less than half of what a large competing company estimated for the same repair.

Excellent service. Called on a Saturday at 1pm and plumber here by 5. Joseph was first class. Evaluated and provided estimate on the spot. Picked up the parts needed and finished quickly. Asked if anything else needed looking at and had him replace the toilet valve. Offered to inspect the hot water heater and provided his evaluation. Could not be more satisfied. Will spread the word to others about this company and staff.

Absolutely thrilled. Had a broken pipe on 12/23 after 7:00 pm and 18 degrees. Called BF at 8:15 and a technician (Chris) was at my home by 9:30pm and emergency problem fixed. Amazing service.

Chris was great to work with and diagnosed and fixed a larger problem that showed up from low water pressure in one shower. If he had just fixed that one issue in that shower, I still would’ve had bigger problems, so I’m glad he thought more broadly about the cause of the issue and fixed my 25 year old house’s failed water pressure valves. And glad they have a maintenance plan!

We were very pleased with Ben Franklin. We have been through several plumbing companies with frustration and have them a try after a friend recommended.

They were very responsive, came out quickly at a time Agee’s on, diagnosed the issue (dishwasher not working) , and offered 2 options for repair. We picked best solution and they fixed efficiently.

We will be using BF moving forward and would recommend.

We have used the services of Benjamin Franklin Plumbing twice - most recently this morning.
Chris did an excellent job in solving and fixing the intermittent problems we've been having with shower and toilet stoppages.
He also volunteered to take care of a minor plumbing issue not related to the service call.
I can't say enough good things about Chris and Joe, who came out previously, and their professionalism. We will continue to use them for any future plumbing needs we might have.