Best Water Heater Replacement in Columbus OH

This company came recommended by the previous owner of our new home. We will pass on the recommendation because these plumbers are prompt, do a great job and charge a fair price. What more can one ask for?

Technician was honest, and told me I did not need a new sump pump after being told by another company that we did.

I was very pleased with the service. Dan was professional but easy to talk to. I would recommend

Great work and great customer service. Highly recommend!

Chase (and others who came on to help) handled my worries capably and professionally. There was a mixup in the original order, but APEX corrected the issues and completed the requested work. At this point, one day later, I’m very satisfied with how the issues were handled and with the installation.

Great and quick work done today. We didn’t know if we’d be able to get our broken pipe fixed on July 4th, but our repair was completed in about 3 hours. Very satisfied!

Very professional team. Great for emergency services and always willing to help out. Have used this company in commercial applications and they are great. Highly recommend!

I can’t stress how much I would never recommend this company. After working with so many contractors on our home renovation, this is by far the worst quality of work and worst communication I’ve experienced.$16,000 dollars later I feel like my house is more damaged than before we used their services. Considering this is definitely not the most cost effective service you can hire for this work (which they admit, they are not cheap) that you would get what you pay for and receive excellent work. You won’t, and here are some (not all) examples of the type of service I received:1. Installed a $600 shower pan with no supports below it so the whole thing cracked, I had to call another service, buy a new one and have the other service completely redo that work. ARS never made this right, despite weeks of me asking. $2200 for me to fix their work.2. Left leaks in the waterlines in the basement that another plumber had to fix.3. Didn’t install any shutoffs so if we ever have any issues we have to shut off the water main.4. Never hooked hot water up to 2 of our sinks.5. Left a leak in one of the waterlines in our master bath and gave us a hard time about sending someone out to fix this.6. Left a bunch of McDonalds trash in our basement, that was fun. Also didn’t haul out the galvanized pipe they cut out in our basement, which they said they would. This is not a deal breaker but it does illustrate, again, how this company doesn’t stand by the quality of their techs or their services as they like to say :)7. Improperly glued one of the drains in the basement. It fell apart afterwords, could have flooded our basement with toilet water.Literally they did not complete a single job correctly. I sat on this review for over a year because despite the thousands of dollars I have paid to fix their mistakes, I just wanted to be done with this experience and never think about it again. But now as I’m listening to my ceiling streaming water into a popcorn bowl in my kitchen because of (I’m sure) another ARS shoddy job on the bathroom directly above, I’m salty again. I would not wish this hassle, stress and incurred expense on my worst enemy.Please consider using any other service.

Juan Santiago did an amazing job. Very personable and polite young man. You are lucky to have such an employee.

Our home warranty company contracted The Service People to fix our water heater. Tony came out and diagnosed that a burner assembly wasn't working, which was causing the heater not to heat. He went on vacation, and we spent a godawful four weeks waiting, contacting The Service People, being told the part wasn't there but would be by X day, waiting, contacting them, being told the part had been delayed or not shipped or no it would be there another day, waiting, rinse, repeat. Over the course of contacting them eight times, I was told seven separate dates that the part would *absolutely* be in, and three different and clashing excuses as to why it hadn't arrived (one was that the manufacturer sent the wrong part, so it had to be returned; another was that the original *correct* part had been sent to the wrong location; and the third was that the manufacturer had never run their credit card so had never shipped the part in the first place). I still have no idea what happened to the part. We would have gone to another company after the first week and a half if our warranty company had allowed it. The only bright spot in this story is that as soon as Tony got back from vacation, he worked with our warranty company to get us an entirely new water heater instead because--you guessed it-- they still didn't have the part. So, after a month of no hot water and a cumulative week's worth of lunch breaks wasted trying to figure out why, we finally can shower in comfort again. I would not recommend working with this company. I would recommend Tony as a contractor, but hire him on the side, not through The Service People.

After coming home from work I discovered my upstairs bathroom leaking and pouring out of my ceiling. As I panicked and cried, my insurance told me to contact a plumber. I used google and randomly selected a number out of desperation. Dale called me quick and was at my house faster than I expected. He immediately identified the problem, and then repaired it. Absolutely the easiest call and service I've ever had.
Their number is saved in my phone now because I don't need to take a gamble on any other plumber.

JWSD approved plumber. Installed Deduct yoke and meter. Quick and easy.

The Service Techs, Ron and his son were on time, courteous and professional. I will call on them for my family plumbing needs in the future. Sincerely, Wm R Costello

My second time using Benjamin Franklin Plumbing. Both times have been very prompt, with great work, at a fair price. Won't use anyone else in Grove City at this point. Thank you!

Very fast service. I called this morning and they had someone out this afternoon. I had an exterior faucet/hose bibb that was leaking, they checked it out, replaced it and we’re in and out in no time. The guys were very professional and friendly. I will definitely use them again.

Trevor was efficient and extremely professional. He also takes the time to explain as well. Would highly recommend.

He's the pro I worked with. Good work! From planning to the actual appointment, the customer experience was excellent from start to finish! I appreciate you explaining the problem with my shower not working properly and I am also grateful for explaining the various repair options. This will save your contact and most likely reuse it. I have worked with two other plumbing companies and they were not as good as this company!

They where professional and honest Justin is a master at his trade