Best Garbage Disposal Repair in Columbus OH

Update:
I originally rated them 2 stars due to poor management, but the owner stepped in to fix a difference in quote over phone and quote from plumber. Owner was in the hospital, hence he could not return my call... but the manager ignored my calls. I'm changing my review to 5 stars because of the professionalism from the owner, Mr. Mathews. Still 2 stars to the manager.

Original review:
Beware ... I cannot recommend them and I want to share my experience with them so it may benefit someone.
Good plumber, but bad management.
1) I called them for kitchen sink blockage
2) I got a quote for $X first hour and go from there.
3) Plumber came and gave me quote for $X + $200, and said the manager told him to give that estimate. A difference of $200 in quote and what I was charged.
4) Manager was not available (went home), so I let them fix the problem. It took less than 1 hour
5) I called the manager next day to get some of the money back (meet somewhere in the middle for the $200 difference), and he admitted he is new to job and made mistake in giving quote over phone.
He offered to give me back $25 trip fee.
6) I requested to talk to the owner, but he never returned my call. I called the manager several times for two days, and nobody returned my calls.
7) I never received any receipt or invoice, showing any kind of guarantees on their work.
My last resort is to leave a bad review so it may benefit someone.
2 Stars overall because plumber did his job. I would give 1 star for bad management.

Best in Columbus Ohio. Friendly, fast, great service.

Ted listened, looked at, and knew what the issue was, fixed it, in and out quickly, leaving absolutely no mess! Very nice and professional!!

Was a long term, loyal customer and found out they have been price gauging me! Poor experience with a job in July and they tried to raise the price 4X from what was anticipated price after they knew I took off work to be home. Would give even fewer stars if possible. Do not buy their residential service without calling around.

Service was great from my initial phone call to scheduling, and to getting the job done. Blair was great... kind, helpful, and very professional. Plumbing work from Baumann is first rate; these guys are skilled tradesmen and I truly appreciate their work!

Andrew and Brandyn were very knowledgeable and professional about the situation. They were transparent with the pricing and did a wonderful job communicating all the issues. I would definitely recommend them and will be using them in the future.

Very professional! Took the time to explain what not to do in the future to prevent this from happening again! Very impressed with their service and expertise! We highly recommend This company!

The two technicans who came out very quickly, were two of the nicest and professional young men, very polite, did the needed work, cleaned up area and again I want you to know how much we appreciate the work they did. One was named john and the other one was dilon,

My grandmother was having some problem with a pipe leaking and causing issues out in the street in front of our home. These gentlemen went above and beyond when taking their time with an 80 year old woman that had questions and wanted to be sure she understood what was going on with her repairs. The three fellas that came out to my grandparents home were patient, detailed, friendly and above all professional at all times. Respectful of the home, respectful of the home owners. Not only did they do their jobs correctly and quickly... but they even did an amazing job of coordinating with the other parties involved (i.e. gas company, water company, etc) to get them in motion doing their portions as well. I can’t thank them enough for making my grandmother feel loved and valued as a customer. And ensuring her that they were caring for her property as if it was their own home.This is completely off subject, but I feel I have to add it. Our country is experiencing racial tensions higher than any ever seen in my lifetime. We are at a serious nationwide racial divide. To have three white guys come to the home of a black family and have hours of smiles, laughs, jokes, good times... that felt even better than the quality work that was done. Again, it’s not relevant to the job performed but I’ll be damned if it didn’t make me feel good inside. Appreciate you fellas. And will definitely recommend to anyone o know that needs your services.

They did a great job! Quick and very affordable!

Used my Home warranty’s of America to open a claim fist company that the sent over was a complete waste of time and hassle requests a new company and flawlessly The Service People with out questions took on my claim they Happily sent Matt over to fix my drain lines from the kitchen and bath very amazing company excellent staff and customer service

They were extremely helpful and pleasant the entire time. Even working with my tight working schedule. Thanks guys, I’ll be recommended you to all my friends and family

Sterling replaced my existing 1/2” Id galvanized steel pipes with 3/8” and 1/4” plastic pipes and connectors. Claimed it was apples to apples exchange. I lost all my delivery and pressure. He never secured my outdoor spicket to my foundation, put one shut off in the wrong place and completely eliminated 2 other shut offs to my hot water tank. He removed my grounding line to my electrical panel box and never returned to hook it up. I called him for a year to get these issues resolved and he never answered my phone calls. Worst contractor and experience I ever had in my life.

JWSD approved plumber. Installed Deduct yoke and meter. Quick and easy.

Great customer service, professional, excellent service!

Was having a panic attack thinking it was the roots from a tree in my mainline and I was going to half to have a backhoe come out in my backyard for three grand. Guy came out and told me that 90% of the time this machine takes care of it and to calm down and not panic. He was right and pulled out a lot of roots from my main line and got it totally clear. then he told me what to buy at Home Depot and Lowe's once every month or two to stop the routes from growing in my line. So not only did he keep me calm but he fixed the problem and then told me how to prevent the problem from reoccurring. I have a friend from Roto router who I went to high school with who was going to charge me $375 for the Exact same thing that this company did for $205 exactly. It kind of upset me when I found out rotor router gets paid off of commission and that I wasn't getting a deal from them but my so-called friend was making a couple hundred off of me. These guys were complete strangers and did me better than people I have known my whole life. I have an older house and I'm sure problems will reoccur especially with cast iron pipes but I am a Benjamin Franklin Plumbing customer for life or at least as long as they are around nothing short of amazing.

Responsive and professional but charges for work seem excessive.

I did some tile jobs for this company in Indiana and never ask money at front and I pay material when the job was finished the owner chuck ball ask me why so much and wanna payme less after that he start lying about things I say if something there you don't like we here to fix but he say no we not allowed there and they don't wanna pay me more than 5,000 dollars I don't recommend this company they need to pay

Called when he was on his way. Showed up on time. Very professional. Quick repair and then was able to locate another major leak and gave an estimate. Worth every penny!