Best Sump Pump Repair in Boston MA
While working in the Brighton area CTW was my companies go to. Always friendly and knowledgeable. Always recommended them
270 Parsons St, Brighton, MA 02135
I called Matt at T-Flow for my parents who live in Back Bay. They were not getting any water in their kitchen faucet. While this is not really an emergency, it's a huge inconvenience and they have guests quite often so they needed it fixed pretty quickly. I went to Yelp and called 4 plumbers based on the good reviews. I really just went down the list by order of how the businesses appeared on Yelp and location and feedback. Matt was the only one who answered his phone and after explaining the problem he asked for a photo of the faucet, and told me that if he had time to go today, he would. His crew picked up a faucet at Home Depot and came same day to fix the faucet. This was really beyond my expectation and my parents were very pleased!
www.bostonsplumber.com
Boston, MA
Paul was very polite and professional. I am very happy with my new water heater. Very clean and professional plumber that I would like to recommend to anyone.
foukasplumbing.com
Boston, MA
I am very happy with this company. They answered the phone which doesn’t sound like a lot but when you have water running down your wall that sure beats an answering machine and a callback 4 hours later. The work was professional and knowledgeable.
www.mcmahonplumbing.com
47 Business St, Hyde Park, MA 02136
Super friendly and professional definitely highly recommend this company! If I ever need a plumbing company again I know who to call 😊
berardinoplumbingandheating.com
Boston, MA
I found Anthony and his crew at Drain Flow a few years ago through a google search as I was looking for some plumbing help. Since then I have used the service several times and have been very satisfied each time. Anthony and his crew do great work, get there fast, and communicate incredibly well throughout the whole process. I will continue to use them as issues come up, and I have no doubt that they will continue to provide great help!
drainflowinc.com
Boston, MA
Great proffesional service
www.whitesplumbingheating.com
687 Fellsway W, Medford, MA 02155
Very clean installation. Very polite and professional crew. Thanks
www.myplumr.com
Boston, MA
It saddens me to write a bad review, I wish our experience was better.
We live in a home with a water heater in the basement. It was about 9 years old, and we had a minor leak, maybe one cup of water a day.
I contacted Pann because their sticker was on the heater. I sent pictures of the heater, with close up pictures of the serial number etc.
Amy corresponded with me and we talked on the phone, she asked me about the previous home owners and said we were okay with warranty.
What she didn't tell me was that a minor leak from a water heater is a big red flag, should be addressed ASAP, and the water supply to the tank should be shut off. I learned that the hard way, too late.
It was the week of the 4th of July, so we made an appt for Friday morning after the holiday. The technicians arrived around 7:30am, we went downstairs and found the basement all flooded, with ankle deep water :-(
The technicians were professional, knowledgeable and experienced. They managed to remove the old heater and install a new one in just a few hours. They did not go out of their way to help me deal with the flood, since that's not their job (but it would have been an opportunity to go the extra mile and show that helping people in distress is more important than money).
The main problem was the sketchy warranty. That was the only reason I called Pann, instead of my trusted plumber. Handwriting on the Pann sticker read 10 year warranty, but the technician said it was meaningless, anyone could have written that. So I had to pay the full price for a new one, and their price was about 10% higher than my plumber's.
I called their office while struggling to pump water out, and move stuff to dry in the back yard (and of course then it rained...)
I said I was not happy and asked to talk to the manager. He did not call me back, he talked to his technician on site and agreed to match the quote I got from my plumber. That was an honorable gesture, but it made me think- why was their price so high to begin with? is it nice to take advantage of people in emergencies?...
Our basement is half finished, and the water heater is very visible. The old one was nice and white, the new one is grey, much less aesthetic. Nobody asked me about the color of the heater before it was brought.
And then the technician wrote with a sharpie on the top front of the heater, the installation date and warranty. Why not put a neat official company sticker, that will not be questioned again in the future?..
The flood caused damage, paint peeled all over the concrete floor, rugs and wood furniture were a total loss, stuff in cardboard containers was a wet mess. It took me days to clean up, dry and dehumidify. Fortunately not enough to trigger an insurance claim, but enough to make the aftermath quite a headache. Again, it could have been avoided had the office rep told me to shut the water off and have the heater replaced promptly.
An important lesson here- have a utility pump ready in your basement, and make sure the outlets are GFI. When the extension cord falls into the water, a GFI can prevent en electric shock and save your life.
My impression was that the technicians are good professionals and good guys. They are well organized, equipped and capable. The things that need to improve are communication of urgent measures on the phone, and clearer and more honest warranty.
www.pannhomeservices.com
We live in a home with a water heater in the basement. It was about 9 years old, and we had a minor leak, maybe one cup of water a day.
I contacted Pann because their sticker was on the heater. I sent pictures of the heater, with close up pictures of the serial number etc.
Amy corresponded with me and we talked on the phone, she asked me about the previous home owners and said we were okay with warranty.
What she didn't tell me was that a minor leak from a water heater is a big red flag, should be addressed ASAP, and the water supply to the tank should be shut off. I learned that the hard way, too late.
It was the week of the 4th of July, so we made an appt for Friday morning after the holiday. The technicians arrived around 7:30am, we went downstairs and found the basement all flooded, with ankle deep water :-(
The technicians were professional, knowledgeable and experienced. They managed to remove the old heater and install a new one in just a few hours. They did not go out of their way to help me deal with the flood, since that's not their job (but it would have been an opportunity to go the extra mile and show that helping people in distress is more important than money).
The main problem was the sketchy warranty. That was the only reason I called Pann, instead of my trusted plumber. Handwriting on the Pann sticker read 10 year warranty, but the technician said it was meaningless, anyone could have written that. So I had to pay the full price for a new one, and their price was about 10% higher than my plumber's.
I called their office while struggling to pump water out, and move stuff to dry in the back yard (and of course then it rained...)
I said I was not happy and asked to talk to the manager. He did not call me back, he talked to his technician on site and agreed to match the quote I got from my plumber. That was an honorable gesture, but it made me think- why was their price so high to begin with? is it nice to take advantage of people in emergencies?...
Our basement is half finished, and the water heater is very visible. The old one was nice and white, the new one is grey, much less aesthetic. Nobody asked me about the color of the heater before it was brought.
And then the technician wrote with a sharpie on the top front of the heater, the installation date and warranty. Why not put a neat official company sticker, that will not be questioned again in the future?..
The flood caused damage, paint peeled all over the concrete floor, rugs and wood furniture were a total loss, stuff in cardboard containers was a wet mess. It took me days to clean up, dry and dehumidify. Fortunately not enough to trigger an insurance claim, but enough to make the aftermath quite a headache. Again, it could have been avoided had the office rep told me to shut the water off and have the heater replaced promptly.
An important lesson here- have a utility pump ready in your basement, and make sure the outlets are GFI. When the extension cord falls into the water, a GFI can prevent en electric shock and save your life.
My impression was that the technicians are good professionals and good guys. They are well organized, equipped and capable. The things that need to improve are communication of urgent measures on the phone, and clearer and more honest warranty.
Boston, MA
One call does it all always been there when needed and very helpful and reliable thanks for your great service
herculescgdrain.com
Boston, MA
After numerous phone calls , we hooked up with Steve and his crew. We will be customers forever. They are, without a doubt, the most professional company to work with. We had no heat in various parts of the house for 9 days and they worked diligently to get it back on. They also fixed three broken pipes. Thank you True Blue Don’t take this personally but I hope to never see you again unless it’s to buy you a beer. !!!
The Mulligan family
trueblueplumbingandheating.com
The Mulligan family
Boston, MA
Offered great advice, creative solutions and took his time in navigating the issues. Have a great assessment and advice.
www.wintershomeservices.com
108 School St, Watertown, MA 02472
Anthony and his partner Azi were a dedicated and professional team who installed A/C in our 84 yr old home. Their attention to detail and craftsmanship was unparalleled. They were thoughtful in cleaning up and in always wearing masks indoors. Anthony also noticed that our dryer vent cap was broken and that the venting was not done correctly. He was looking out for us- and we so appreciated it! Additionally, the team did not pressure us to finish their work on their timeline when our baby was sick and we needed to pause on the install for a few days. True human beings and professionals! We are so excited for a cool, quiet summer and no more noisy, heavy window A/Cs!
www.chilliwilliemechanical.com
473 Essex St, Saugus, MA 01906
Michael is awesome. Great attentive service. Persistent in the face of challenging issues. And Lori, the business manager, rocks.
www.allen-plumbing.com
112 Albion St, Somerville, MA 02144