Chilli Willie Plumbing HVAC & Mechanical Inc

Excellent customer service

Chilli Willie are the best! They take pride both in being extremely knowledgeable about HVAC technology and in doing high quality work, and are very professional and responsive. I first met one of the co-owners, Jared, about 15 years ago when he was working for another HVAC company and fixing a banging steam heating system in an apartment I was renting. I was so impressed by how knowledgeable he was and his willingness to take the time to explain what was going on and to actually fix a difficult problem that when I bought my own house I searched until I found him and Chilli Willie and hired them to install gas service, including a gas dryer and an outdoor firepit. Jared, Steve, and the several employees who assisted them did a fantastic job! I'm planning to have them come back this summer to replace an oil-fired boiler with a new gas boiler.

Anthony and his partner Azi were a dedicated and professional team who installed A/C in our 84 yr old home. Their attention to detail and craftsmanship was unparalleled. They were thoughtful in cleaning up and in always wearing masks indoors. Anthony also noticed that our dryer vent cap was broken and that the venting was not done correctly. He was looking out for us- and we so appreciated it! Additionally, the team did not pressure us to finish their work on their timeline when our baby was sick and we needed to pause on the install for a few days. True human beings and professionals! We are so excited for a cool, quiet summer and no more noisy, heavy window A/Cs!

Hands down the best there is!! Steven rocks he was honest from start to finish! This is the company you would want to hire to get things done when needed ! Honesty is all and Chillie Willie was honest with me about my unit not having any issues another company would of sold me a whole new unit when not needed !I will definitely be calling you guys back when needed no hesitation !!! Thanks a million

A woman at this place so assist me without with the tankless water heater very very system I do recommend this company though for any of water heating needs they get learned about a rebate for a different different things and be able to tell me about the date on the bottom for my water heater

I had a truly great experience with this company. Everyone was timely, communicative, prompt and more importantly patient with me when I asked for time to get a second opinion. They ended up being the best priced option and also were reliable and friendly to work with. Most importantly, I felt I could trust them entirely. Highly recommend!

We were pleasantly surprised at how responsive they were. Personable, explained everything about the repair, thankfully was able to repair in time for the heat wave! Thanks for such great service. We will definitely recommend!

These guys did an amazing job replacing my hot water heater. Steve was prompt in answering all my questions. Was knowledgeable and practical when coming to solutions. The pricing was fair, they were on time, communicated well, and did a quality job. I would highly recommend.

I was unable to find a plumber and via Angi I sent a request for a heating and hvac company Stephen from Chilli Whillie in Saugus was the only one to contact me it being a Saturday I had lost my heat Stephen from Chilli Whillie called and came out found the issue and due to the holiday wasn’t able to come til Wednesday but his technician Anthony came out installed our new heating system this company exceeded our expectations they are the best of the best and I would highly recommend them

Great job. Very satisfied

The employees are A++!! Steven has now done several jobs for my home, and is always responsive to my many questions. He’s honest and my first call when I need help!
Tony, Ozzy, and Alex did a fantastic job and made sure all was well when installing my new ac and furnace. I super appreciate you all! 😊

Friendly, timely, informative service - highly recommend!

I would highly recommend Chillie Willie for heat pump installation! They installed a five zone split for our house, were very professional and responsive throughout the quote process, worked with us to ensure the best placement of the units themselves, and did a great/professional job installing the system. We will definitely be using them again in the future!

I had a very good experience with Chilli Willie Plumbing of Saugus. I needed a Vent for a dryer installed, a few places I called were not interested in the job(one said it was to small, one thought it was to hard drilling through stucco). They did a nice job on the Dryer Vent, as well as replacing an old rusted check valve. Jared and Stephan were very polite and professional, as well as knowledgeable. They helped me by answering my questions, even with a quick response after the job, for a follow up question. I highly recommend them, especially for Gas Dryer Vents(or jobs that are unusual that other people may shy away from)

Chilli Willie has come to our aid multiple times and is always super responsive, communicative, prompt and professional! They've provided quick, quality solutions basically on the spot. Seriously exceeded expectations.

Andrew helped us out promptly with a burst pipe. Thanks Chilly Willy

Well done

Used Chillie Willie in Saugus for a heating system and water heater install. Was attentive to our needs, worked with us, took pride in their work, Will use again for future needs.

Chilli Willie's has excellent customer service. When I called to inquire about servicing of my HVAC system, the office manager was clear and thorough in explaining the options for services Chilli Willie's offered. I was then sent a follow up message that detailed everything that had been explained over the phone. My questions were answered thoughtfully, and I felt confident in understanding what services would be included in my appointment. The technicians were friendly, efficient, and explained their process. I would definitely recommend them and look forward to continuing the relationship.

Always reliable! Fast and reasonable estimates, willing to say what they can and can't do.