Description
Whether you are a first-time customer or a returning customer, the HVAC and plumbing professionals in Watertown are committed to providing you with the most professional home service and the kindest customer service you have ever received. As a fully bonded and insured company with a master license and 20+ years of hands-on experience, Winters Home Services makes excellence their priority and dedicates themselves to that promise by offering warranties on labor and parts, as well as a 100% customer satisfaction guarantee. Work trucks are fully loaded with all of the necessary tools and equipment to tackle any plumbing, drain, water heater, or HVAC service. Get in touch with the skilled specialists today and ask about your free estimate!
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank repair, $99 Lead Testing, A C Installation, A C Maintenance, A C Repair, Ac Ducts, Ac Installation, Ac Maintenance, Ac Systems, Air Conditioning System, Air Purification, Backflow Testing, Clogged Drains, Clogged Toilets, Drain & Sewer Cleaning, Duct Sealing, Ductless Ac, Ductless Air Conditioning, Emergency Plumbing, Free Consultations, Furnace Maintenance, Gas Leak Repair, Heat Pumps, Heating & Cooling Maintenance, Leaky Pipes, Plumbing Needs, Plumbing, Hvac Services, Residential Plumbing, Sink Repair, Sump Pump Repair Service, Sump Pumps, Tankless Water Heaters, Trenchless Sewer Repair, Water Backflow Testing, Water Filtration Systems, Water Leaks, Water Purification,
Reviews
I have used Winters Home Services several times. They are always professional, on time, & do great work. James & Nick recently installed a new water heater & did preventative maintenance on a couple boilers. They did did a great job.
Called this morning for service. Zane was here within an hour. Prompt, efficient, friendly. Problem solved. Couldn't be happier with the services provided.
Zachary Abramson
2 years ago
Once again, a great experience with Winters today. Zane was timely, efficient, professional, and did good work. Call Winters. ask for Zane.Had another terrific experience with Winters today. Jeff Harris was timely, efficient, and helpful. He also showed me things to look for so I can try to fix it myself, before calling them. Will certainly be using them again.
Jeffery and Ralphy were punctual, professional, and knowledgeable. The office kept me updated and sent pic of the techs that were arriving would definitely use again and highly recommend. Tom D.
Ralphie was very professional and made me feel like we were family. He knew I lived out of state and as the owner he reassured me everything would be ok. He'd make sure of it. I would use Winters again and ask for Ralphie. Great service - thank you!
Michela Fagiolini
3 weeks ago
Jesse was amazing, very professional and friendly. He arrived on site very quickly, listened to my explanation and promptly identified the potential issue with AC and fix it! I strongly recommend him and Winters!
The team lead by Ralph Guzman was excellent.
Ralph is a good leader, listens well and explains well.
He will be the lead for the twice maintenance per year for the coming 3 years.
Zane and Brad are awesome. Friendly and knowledgeable. We were lucky to have them install a new steam boiler before the lockdown last year. I will be using Winters Home Services moving forward!
Jan S. Silverman
4 years ago
I schedule an appointment to have our air-conditioning system looked at because it was not working. They arrived on time. Jeff went through the system and found some wires that need to be tightened. He checked the rest of the air handler, then checked the condenser outsid. He stayed and checked that the vents were working and made sure the air conditioning was running. I couldn’t have asked for better service. Winters Home Service will definitely be my air conditioning people from now on!!!.Jan S
This is the second time I've relied on Winters and I've been happy both times. I'll definitely call them again. The service and prices are very good. I would have given a 5-star review but for one small thing -- I specifically asked them to bring a new garbage disposal on the service call, but the tech did not. I had to wait while he went and bought one. It wasn't a big deal but it would have been a faster service call if there had been a disposal on the truck, as they had said they could do.
Laurel Byerly
7 months ago
My furnace conked out a few days ago. The return call from this company was very quick and they sent a service person as soon as they could. Zane was on time, very professional and walked me through the entire inspection of the furnace and diagnosis of the problem. Unfortunately, I do need a new furnace which was not a surprise and that will take a few days to get someone here to install it but so far the service has been great.
Marian Johnson
5 years ago
I had an excellent experience with Winters when I needed to install a gas dryer. Vincent and Maury were on time, their communication was excellent at every step in the process, and the service was high quality. Thank you, Winters Home Services!
Terry Nichols
2 years ago
I strongly recommend Dave. He was very helpful, and gave us a range of options for price and quality. He came very quickly, and was able to fix our plumbing faucet problem with no difficulty. Great job, Dave!Same for AJ, who repaired a leak in our furnace,James visited today to solve a problem with our furnace, quickly and efficiently. Because we have a service contract there was no charge.
Zane replaced a broken water heater in my basement. He is very professional, arrived my home on time and helped me to pick the best repair option. Highly recommend it.
Winters was great! Out of 5+ companies I reached out to, Winters was the only plumbing company that that was able to schedule an appointment the same week. Maury was great, he thoroughly checked everything A-Z and didn't charge us for the inspection!
Michael Lloyd
5 years ago
Just had Steve and Maury from Winters service my furnace and air conditioning system. Not only did they do the work quickly and efficiently, they answered my questions and concerns about various plumbing and heating issues. Both were extremely courteous and knowledgeable. It was also important to me that when I scheduled the appointment I spoke to an actual employee of Winters Home Services and not a recording or answering service. She was awesome! This is the second time we have used Winters Home Services and they are now our go to company for our plumbing and HVAC needs. Thanks to all!
Tony was very responsive helpful getting my older HVAC system taken care of. He was extremely knowledgeable and educated on proper care and maintenance of my machine. Thank you Tony!
Mark Fitzgerald
4 years ago
Had an appointment with Winter’s to service my heater in the off season which was easy to schedule, with text confirmation which was nice. The tech Maury was knowledgeable and helpful and even quoted me for a few other quick jobs for the future while here. Winter’s tries to always send the same tech as well to your house for related jobs which is handy.
Nader Fotouhi
2 months ago
Vincent was an absolute pro - clear communication, prompt responses and proper expectation setting, and reasonable cost for a quicker-than-expected fix.
Stephen Donaldson
4 years ago
Our water heater broke. I called Winters Friday at midnight and left a message with the call service. Winters called me Saturday morning about 8 AM and we reviewed some details of the situation and discussed an approximate price which was quite reasonable. By noon the repair was complete. It was great to get resolution to a tough situation in 12 hours at good price. Thank-you Brian who came to do the job and Ken for setting it up.
Jamie did an amazing job. He came quickly, was extremely efficient and confronted multiple issues we had at the house with sound recommendations and a good plan going forward. Everything was fixed beautifully. We could not give a higher recommendation.
Maury came to inspect our unit and determine what services would need to be done for a maintenance program. He was very informative and very easy to work with. He was also very courteous and respectful, even offered to put on boot covers when he came into the house. He took his time and didn't rush any details today, and definitely recommend his service.
Egor Parkhomenko
2 years ago
I had a terrific experience with Mike Mitrano, the technician, from Winters Company Home Services. At the start of the summer my AC was not functional, I contacted by condo complex and had a few recommendations. I reached out to multiple companies (around 6), and they came to diagnose/provide an estimate for the repair/replacement of my AC unit. Not a single technician/diagnostician from the other companies explained to me how my HVAC system worked in a concise manner, nor did they go into such detail to find out the true cause of the issue. I have an R-22 system that is now being replaced by the 410-system due to the outdated refrigerant. The other companies just looked at my AC unit, said it was not functional/compressor was dead so they would need to replace the entire system which would cost between $12,000 - $16,000. Not one of them attempted to diagnose the true cause of the break/error in the system. Not one of them gave the option of a repair. Being a new homeowner that recently moved in, this was a tremendous cost that I could not afford at this point in time. This is where Mike was different. He took the time to explain how each component of the HVAC system works and tried to see where the break in the system was. Previous companies just said the compressor was dead and therefore we need to replace the entire system. After working with Mike, it turned out the compressor was functional. He went above and beyond to work with me and help resolve the issue. By taking his time and investigating the AC unit, we quickly found out that the capacitator (an electrical part in the AC unit) was rusted and not working. A simple replacement of this part had the AC system running again. What I was told by the other company’s was simply not true, and these other companies took the easier route of just saying the compressor is dead without any investigation. I took what they said at face value as I do not have much experience with HVAC services. Their incentive in doing so is obviously monetary as they would profit immediately the $12,000 - $16,000. I do not believe this is the correct way of running a business. For full disclosure, Mike did say the system could crash in the future as it is almost 20 years old, so a replacement would not be unreasonable, but what I really liked about Mike and his services is that he offered multiple solutions 1) attempted repair or 2) replacement. He was able to tailor his services for my unique situation. Not one company was able to do that, or even bother doing that. Once we found the problem, he was able to fix it on the spot and now my AC is working perfectly.Needless to say, the repair cost of my AC was a tiny fraction of having to replace the entire system. I accept the fact that I will need to replace the system in the future, but having a simple fix today was what I needed, and no other company would work with me on that.I was lucky to accidentally find Winters Company Home Services through google and have the pleasure of dealing with Mike. I would recommend their company and him as a technician without hesitation. I hope other people do not have to deal with the frustrations I had to deal with for the past 2.5 months.
Mike Mitrano was wonderful as ever. He is professional, knowledgeable, personable, and prompt. I recommend him highly to anyone with plumbing/HVAC needs
Priscilla Brown
3 years ago
I just wanted to add to my review to say what a great job my Winters installation team did in installing my brand new AC system equipment, specifically AJ and his newer team member, I believe his name was Jessie- thank you for a job well done!AJ was pleasant, and very informative about what he was doing in the install process, and he really took the time to ensure the job was done well. AJ was so knowledgeable about the system, I was impressed with his commitment to excellence and customer satisfaction. I am very happy with my new system and with the Winters staff and the work they did, and I would highly recommend them and Winters.Posted this portion after my initial appointment:Have used Winters over the years for plumbing services and have always been impressed with the customer service, and the quality of their work, and the great information I receive from them regarding whatever the issue was, and how best to resolve it, and also re: product information, taking into account my needs as a homeowner.My positive experience continued with an appt yesterday with Technician Zane who came out to assess the issues I was having with a very old central air system (installed in 80's when house was built) and I am so happy with the system I selected with great input and thoughtful responses from Zane, not to mention how refreshing and pleasant it was to do business with him and the way that he conducted himself in the service visit.It was a relief to get this taken care of and the entire experience, from booking the appt to the purchase of a new system, to be installed in less than 1 week, was exemplary and I can highly recommend Winters without hesitation. Thanks you for a great experience and service provided, which is not always easy to come by in this busy world today. Thank you Zane, thank you Tim, the company owner, whom I have met over the years.
Michael Barnett
2 years ago
I needed a high quality plumber to diagnose a bathroom leak. We called Winters on Monday and they scheduled us for Wednesday. The plumber who arrived was Michael N. He was extremely knowledgeable, courteous and thorough.Will definitely use this company again.
Worked with Zane Villandry for brainstorming which systems would be most sensible for our home. Zane was very patient throughout the process, even willing to take a course required by Mass heatloan program so that WHS can qualify to be on the list of approved HVAC installers.Worked with Joe and Mike for installing the Trane HVAC with heat pump and air handler. Took them almost a week to get the new system up and running. The system has been running for a week flawlessly.
kenneth witkin
2 years ago
I used Winters to determine if I needed a new water heater. The technician was excellent, thoughtful, informative and did an excellent job. The ability to deal with the problem on the same day was great. The pricing of their services is questionable. The bill for the repair vs replacement did not break out parts and labor and was quite costly. The estimate to replace the water heater was over the top. Since they were here I spoke to a plumbing company who does a lot of work in my community and the cost for the exact same product fully installed was $1800 less. This was very concerning and unfortunately not sure I would use Winters again.
Our sink drain was clogged. No amount of Drano, BioClean, or snaking would unblock the clog. Winters service was prompt. They came the day I called them. The bad news is that we needed an entire pipe replaced. The good news is that the tech could fix it that day. The time estimate was 4-6 hours. The tech actually took about 12 hours and didn't leave until my bedtime. The work was done well, and the tech was pleasant. I just wish the time estimate had been a bit more precise. My wife was not pleased at how late the tech stayed.
R. Michelle Green
4 years ago
I will be keeping Winters in my rolodex, primarily because of their technician Zane. Winters called me -- could they come earlier than they'd promised? Absolutely! Zane introduced himself immediately, then went to work helping me understand what was happening (and not happening) with my a/c. There were several reasons why he might have shrugged me off and left it at that, but he persevered, saying I want to leave you better off than when I got here. I appreciate good customer service, and Zane gave me that in spades!
Rainna Erikson
4 years ago
I highly recommend using Winters Home Services. I had never used them before and needed someone to service my AC (it's the end of July). Other places weren't available for weeks, but Winters was able to come next day. Zane was very professional and showed up at the beginning of the 2 hour window allotted, quickly fixed my AC, and provided me the cost up front. Zane was great and showed me exactly what was wrong and what I should look out for in the future. He was in and out in about 30ish minutes. I will definitely be calling Winters again.
Matt was the best. Will definitely
use Winters in the future.
Richard Grossman
6 months ago
Plumber came pit and said they did not charge by hour, but by job. They then quoted hundreds of dollars for 2-3hour job.
This is the second time that I have needed to call Winters Home Services for an Emergency call for my HVAC system when my heat stopped working in below freezing temperatures.They were very responsive and sent someone out the same evening. I was very fortunate to have Zane be the HVAC repairman both times. Great customer service!He was extremely knowledgeable,capable and pleasant and fixed the problem with in an hour.I will be switching all of my HVAC maintenance and repairs to Winters Home Services!
6/2020 Recently used Winters again to replace our central A/C. Vinny and AJ were excellent.Brian was great! He was on time, diagnosed the problem quickly, and was able to quote me a price right away. I appreciate being able to have an emailed receipt.
Nora Frederickson
2 years ago
I contacted Winter Home Services about an aging hot water tank after they did a similar job for my neighbors. Zane came out that week to check out my system and within a few hours I had a new, larger tank installed.He was responsive, thorough and dedicated to quality. He called to let me know he’d be delayed with the tank since the first tank they'd pulled from the warehouse was dented and he was waiting on a new one. I also liked that working with him did not feel rushed; we spent some significant time talking through the benefits and drawbacks of tanks vs tankless systems before he went to go pick up the tank.He also looked at through some other plumbing-related issues and gave me an estimate on the cost of repairs. I’d happily work with Zane and his team again!
Zamawa Arenas
2 years ago
The team at Winters were very responsive and helpful. The technician was able to diagnose the problem with our furnace right away and took care of the repair quickly and efficiently. It was my fist time using them and will certainly work with them again.
Jamie was very communicative and tried to salvage the old central air conditioner but alas ended up needing a whole new system. He was very nice and explained everything. Admitted that they were expensive but I feel they make up for it with great customer service and knowledge of their craft.
Richard Kensley
5 months ago
Anthony was great. Easy to talk to, thorough, and professional. Great job!
I called for an appointment when my AC suddenly stopped working during a heatwave, and Winters was, rightfully, very booked up and couldn't see me for a few days. However, the very next day they called in the morning when there was a cancellation to see if I was interested in seeing them that day - which is awesome. Vinnie and Lucas arrived shortly thereafter, asked a few questions, and immediately set to work troubleshooting the issue. They quickly diagnosed the problem and fixed it for me - and stopped to answer every question I had about my unit! They even went the extra step of cleaning the unit (it had definitely been a while) to ensure it continued to run smoothly. I will say, there was a flat-fee rate for the company that was steep - but it's now hours later and my house is cool and the AC has worked perfectly. All and all, the gentlemen delivered a service even better than promised - I will call again for HVAC services!
Leigh Simmons
2 years ago
Excellent, speedy service from Zane and his colleague. They replaced a heating tank with a new system the next day. This was most appreciated heading into a holiday long weekend. I couldn't be more pleased with the service and highly recommend Winters.
Jennifer Barrios
4 years ago
Maury and Jeff were on time and super friendly. Our heat has been heating inconsistently and they were very clear to explain what was happening, as well as to recommend service options. Thanks for the friendly approach and thorough attention.
Delphine Lacombe
4 years ago
Our first experience with Winters' furnace service was outstanding.Dave arrived bright and early as scheduled, quickly discovered the problem which had caused our gas furnace to shut off, then fixed it. He did additional cleaning of the system and left the site cleaner than when he started. His information regarding maintenance plans and prices resulted in our signing a contract with Winters, along with the optional Winters Perk Program. We liked Dave very much and would highly recommend Winters based on his presentation and work today.
Alison Hodges
5 years ago
Brad and AJ were terrific to work with during the installation of our mini split air conditioning system. They were on time and so efficient they were done earlier than expected. They tested the system thoroughly and made sure I had answers to all my questions. They were also conscientious about cleaning up and making sure any other plumbing-related issues were taken care of while they were here. Definitely a 5-star experience.
I used Winters to service our heating and cooling system. The technician was friendly, professional and very flexible about reorganizing his schedule to fit mine.
Called Winters to have our drain line that connects to town sewer inspected using a camera. Mike was on time and was very professional with prep and keeping the site clean and tidy. Access to the sewer line was very tricky and he was great with dealing with the conditions. Cost/Value for service was excellent.Winters has been a great resource for me. I strongly recommend!
David Marshall
2 years ago
The service person was masked and wore protective foot gear. He had some issues with maintaining social distance. He was very pleasant and knowledgeable. He carefully explained what he was doing. The work itself appears competent. HOWEVER, the cost of this work was exorbitant to replace a toilet valve and exterior faucet. I will never use them again nor recommend them to anyone. I feel totally ripped off.
Great service, highly communicative before the appointment. Zane was very friendly, helpful, and most importantly he knows his stuff. Will most definitely call Winters again.
David Sarracino
2 years ago
Jesse was prompt and showed up on time. He was very conscientious about safety during covid and wore a mask properly at all times and self sterilized before and after entering the house. He was incredibly knowledgeable about steam heating systems. He did a full thorough inspection on the heat exchanger, valving, safety low water shutoff, and gas delivery and burner setups. When the system was clean he did a full efficiency measurement and CO level measurement. It’s hard to find folks that know how to service both new and old style heating systems. 10/10 would use them again and would request Jesse back as our technician 12/10.
My girlfriend and I called Winters due to our main sewer line being clogged. The plumber told my girlfriend we also needed to redo the drain for the washing machine as part of clearing the drain which was set up like most basement washing machines, just the drain hose going into an open end of a a pipe to a p-trap down to the main. He said it wasn't up to code and needed an ejector pump. The original setup worked fine and was not what we called them there for. He gave my girlfriend a quote for $5,500 for the drain cleaning and washing machine. She unfortunately said yes because she was trying to get the clog problem fixed for our tenants while we were on vacation. Winters' tech ended up not even being able to fix the clog and had to suggest a drain specialist and charged us $4,800 for unnecessary plumbing work. Complete scam, plumber was probably working on commission and sold unnecessary work. I will never use Winters again and would not recommend them to anyone.
Jamie Mercer
2 months ago
Colin came out to perform our biannual preventive maintenance and cleaning of our HVAC systems, and he was excellent! Very kind, pleasant, professional, efficient, and informative. He inspected all components of our system, explained how it works and how to optimize performance, and then performed a very thorough cleaning. It was a pleasure having Colin working in our home, and Winters made the scheduling process easy with their reliable and friendly communication.
Roberto Garcia
4 years ago
The technicians (Brian and Maury) arrived exactly on time and were nothing but courteous and very professional. The work was professionally done and they gladly answered all my questions. This mirrors my experience every time I've engaged Winters for work at my condo.
Michael Scott Bonner
6 years ago
I had three positive experiences with Winters. Once, my heat pump had broken. They replaced it immediately. Before the warranty ran out, the pump failed and they replaced it for free. Most recently they came on the coldest day of the year to adjust my gas furnace. Each time they arrived exactly when they said they would and quoted the price of the work before doing it. Totally honest and reliable company.
My toilet flapper was leaking and they came the next day and fixed it. Jesse was extremely friendly and fixed it within an hour. He utilized both a mask, gloves and shoe covers which made me feel more comfortable. Will definitely use their services again and would highly recommend!!
Joe Roy-Mayhew
a year ago
Very professional visit for a heating system service call. I knew when they were coming and they showed right up as expected, giving me timing updates along the way. Very easy to work with and I'm much more likely to use them in the future because of the visit.
Zane and Anthony did a bang up job, really got me out of a jam. Rental property with two hot water heaters (one gas, one electric) both needed asap replacement. They were able to troubleshoot, install new ones, and overcome the handful of curve balls a 100-year-old property delivers. Well done and would recommend strongly. Also, they showed up on time and communicated well so double plus!
Jonah Jenkins
10 months ago
Fast, honest assessment of what was wrong. I appreciated hearing what did and what did NOT need to be fixed, and what caused the sink and toilet failures.After a quick trip to purchase the necessary parts, my repairs were done quickly and cleanly. I paid a premium because I needed this work done ASAP, and it was worth it.Great job, by professionals.
Jeff & Anthony were quick-to-respond, timely, and results-oriented. Within 15 minutes, Jeff was able to diagnose and correct the issue. On top of that, Jeff gave additional pointers and solutions to keep my heater running well during the winter months, so to prevent any more damage in the near future. I really appreciate the timeliness, candor, and professionalism!
Jeff inspected our flood pump system. Having serviced us before he was knowledgeable and did his usual thorough job. He took the time to explain exactly what he saw and what he did. Very happy with the service call.
Vinny and Jamie were professional, knowledgeable and courteous. The work was done quickly and efficiently, and they even advised us on the water heater replacement. Excellent service and highly recommended.
I have a 2 family rental property. The first floor tenant was experiencing a problem with runaway heat where the furnace kept giving the first floor heat even though the thermostat was set at 68 degrees the first floor would heat up to 78 degrees at times. After trouble shooting the cause twice the technician found the cause on the second trouble shoot. Zane replaced the Aqua Stat Relay which fixed the problem. The reason I know it fixed the problem is that he replaced it on Tuesday, November 22nd, 2022 and I would not write a review until I gave the tenant some time to use the heat. I talked with the tenant today Thursday, December 1st, 2022 and he told me that the heat is set at 68 degrees and has not once got any hotter. Excellent job completed by an Excellent technician. Zane was not going to leave the site until he felt that he fixed the problem. Zane explained to me what the problem was and why the tenant had runaway heat. Zane stated that the Aqua Stat Relay was the culprit, he replaced it and after 9 days no more problem. Great Job by Winters Technician Zane. ThanksJohn C.
Winters were absolutely fantastic! Super responsive in setting up an emergency appointment. The plumber Brandon was a gentleman and did a great job assessing the situation, replacing the disposal, and clearing the drains to ensure everything flowed/worked properly. He was also very tidy and careful around the kitchen and also informative and helpful in explaining the work he was doing.It’s never fun to have a home appliance problem, but Winters really made the process easy and resolved the problem in less than 24 hours, which is fantastic. Cannot recommend them more enthusiastically!
Phillip Jones
4 years ago
Our boiler had stopped working and with the recent extreme cold snap the house was very cold and the pipes were at risk of freezing. We called Winters and explained our situation. They got us into their emergency call protocol. Within a few minutes, I received a phone call and a text telling me that a tech was on the way. The text included the expected arrival window and a picture of the tech. I was very happy with how quickly Joe and Dan arrived. They got to work and diagnosed the source of the problem. They had our older system back up and running in no time. Overall I was very happy with the their service. The response time was quick. The techs were exceedingly professional and sensitive to our situation. They were knowledgeable and explained everything to us before they did it. Great experience in a bad situation.
Jerri McLaughlin
5 months ago
This is the 2nd time I have used Winters and both times I had a great experience. Nickolas was my plumber and he went above and beyond to help me. I would def recommend Winters plumbing to anyone who needs a plumbing service's.
Barbara Mangum
2 months ago
WHS replaced an AC system we had installed about 10 years ago. The price was high, but their service was great. They walked us through the reasons for needing to replace the unit and installed the new unit without problem. We've only had the unit for about 1 month, but it seems to be working well. All in all, we are very satisfied.
Gerard Michel
3 years ago
Fantastic service. Prompt, professional and efficient. Within minutes on a Sunday night I was in contact with a technician and they would have come over within the hour except they confirmed that I was taking the coerrect steps to stop my hot water heater from continuing to flood the basement. The next morning I had a temporary heater hooked up and 24 hours after that all was back to normal. While plumbing issues are no fun this was about as smooth a process as you could wish for. And the team was a pleasure to work with.
I had a wonderful experience working with Winter’s Home Services. I had worked with them before on a water heater installation that was also a very good experience. This time, I called them because our air conditioner wasn’t working. They were very pleasant on the phone and arrived punctually for our appointment. Zane was the technician who came out to help us and he was great! Very nice and extremely knowledgeable, he diagnosed the problem quickly and was able to fix it. It could not have been a more pleasant and pain-free experience! Would definitely recommend there services to anyone!
andrew brennan
9 months ago
Another great experience with Winters - Zane was able to come out same day for a broken water heater. It was at the end of its life, and he was able to remove the old one and replace it with a new one all in under 2 hours or so. Great, reliable service.
Gena Rosenberg
3 years ago
Jamie and AJ were excellent to work with. They were both very personable, knowledgeable, and professional. They walked me through the process and made a potentially stressful situation feel relaxed. I trusted that I was in good hands and will absolutely be using Winter Home Services in the future!
Vivienne Aldrich
a month ago
Excellent service!The technician Collin was professional and helpful. Thank you Colin
This is my first experience with Winter Home Services and I was pleased from the moment I called the company. The receptionist was kind and patient. She was able to find a technician quickly and schedule a same day appointment for me. I received a text with a photo of the technician Jeff and provided detailed information on how the company complies with safety precautions for Covid-19. Jeff was punctual, friendly and professional. He was knowledgeable about the Munchkin boiler and able to determine the issue quickly. He answered my questions and provided options to resolve the issue. Definitely, a positive experience and will use Winter Home Services in the future.
We needed a sump pump replaced on a weekend evening, and Winters Home Service was very responsive. Kimber, the installer did a great job replacing the old with the new.
Meredith King
6 months ago
So polite, informative, direct and efficient. The work was done really well and the customer service was top notch. I’m very satisfied with this service! Highly recommend!
Janet Shagoury
2 years ago
Brian replaced a seal on a Rohl faucet (under warranty), replaced the guts on a Toto toilet, installed a new valve for a water supply line, and replaced a spigot on the exterior of our building. I could not be any happier with his work, his skills, his knowledge or his friendly demeanor (this guy is always so nice :)!).This was Brian’s second time working for us, and I can promise you that I won’t be using anyone else for our plumbing needs going forward. Brian is incredibly efficient and works with the utmost care. We found Brian to be respectful, knowledgeable and very neat. We will definitely use Winter’s again, we highly recommend them. Thank you for another job well done!
I just had Vinny and Maury troubleshooting my boiler problem. I was so impressed with Vinny's expertise, both on a professional level and a personal level. Even though it was my first time using Winters' Home Service, I felt very comfortable with them. I also was able to observe Vinny's role as an educator as he took an active role in teaching Maury the essentials of troubleshooting. I will definitely give Winters a call again when I need service!
Shayan Jalali
2 years ago
The technician’s name was Maury. He came over to replace two water heaters, one of which was under warranty. He mislead us about their pricing and changed up the cost after he gave me the quote. His behavior was sketchy overall. We ended up asking him to leave and got a different company to get the job done. Turned out he was dishonest about a part we needed, adding $1,000 to our quote. Just super shady and not a pleasant experience because with the technician.
Carrie Leneweaver
a month ago
We have used Winters for multiple small plumbing projects since we moved in a year ago, and have had an excellent experience every time. Everyone we have interacted with has been extremely knowledgeable, professional, and friendly.
Vinny came by to look at the central air conditioning system at my condo. He was professional, helpful and able to diagnose the problem instantly. It was an overall excellent experience and would recommend Winters and specifically Vinny to anyone who’s wondering.
My hot water heater broke. I called up Winter Home Services and they sent a technician (Steve) over the next day. Steve was extremely helpful in explaining the problem and fixed everything up in just a few short hours. Thank you for the incredible service and I'll be sure to call you guys again for future work!
Our AC stopped right before a heat wave. Winters was prompt. Old unit needed to be replaced, had to wait a week or two for the new unit to be delivered but the install was complete in 2 days. Quick responsive and quality install! Thanks!
Corey Imbriaco
6 months ago
Professional, courteous, and always do a great job. These guys are my go-to for any plumbing issue
Andrew Jones
6 months ago
Zane is the greatest - fast, reliable, kind, professional. 10/10
Chaitanya Kelkar
3 weeks ago
Had a great experience with Winters Home Services. It is slightly high on the cost but the knowledge and expertise that technician showed was worth the price. It was for my combo hot water/gas heat system. They maintained and fixed the issue within one hour and will be coming back couple of times in a year to maintain and tune it. Very professional and great service.
Brian has fixed a variety of plumbing and heating issues. He has done outstanding work, leaves no trace of his work other than the “fix” and is professional in all respects. He turns a “trade” into a “profession”. Winters is not my first call; it’s my only call.
sonja plesset
3 years ago
Maury was terrific! Our heat went off and he came right away to fix the problem. He explained everything and was extremely helpful. Heat back on and I know what to look for if it ever happens again. Thanks so much!
This is a team of good professionals which I used to replace AC system in my condo. Zane came on site, assessed my situation and offered several options. He gave recommendations, was honest and open for any inquiries and followed through to installation. Installation was done by Brad Hudson. He is probably one of the best professionals in this field. Very efficient, experienced and willing to answer any questions. After installation he followed up and addressed some concerns of mine in a professional manner.I will call these guys for my future HVAC needs. Alex
Sarah Carleton
2 weeks ago
Matthew was very knowledgeable, and explained the options we had for our older somewhat broken AC unit. We appreciated the time he took to answer our questions.
Yogesh Gopalan
a month ago
I had a broken water heater that I had Winter Home Services come and take a look at. Everything from scheduling to the wrap up was excellent. Very professional team and the technician (Matthew) was very efficient in getting a new water heater in.
Paul Barringer
3 weeks ago
Everything was carefully and clearly explained to us about our HVAC system and the options going forward. Excellent advice and professional help for our situation.
Jamie was extremely professional and helpful. He went above and beyond to accommodate us when a delivery mistake was made by another company. On another occasion Jamie was able to fix a problem that multiple other plumbers couldn’t identify. We’ve used Winters on multiple occasions, and we have always been pleased with their service and knowledge. We would highly recommend them!
Maury has come to our house a couple times now, and has been nothing but professional, helpful, and very knowledgable. Winters will always be my first choice for HVAC service. Thanks!
Diego Chagall
2 months ago
Jesse really knows his stuff, explains it clearly, and is super pleasant.
Matthew was very knowledgeable, very nice, very honest and gave excellent advice. I recommend him highly.
Tony was on time as scheduled. He walked me through the service options and process steps answering all of my questions as we went. He quickly worked his way through the servicing and at the end reviewed the findings and next steps for maintaining my HVAC system. Would definitely suggest Winters for your HVAC servicing needs! Thanks Tony!
Brian Pfeiffer
5 months ago
I had a kitchen faucet blow apart on a public holiday and called Winters who sent Sean Clancy and his assistant within the hour. They determined the faucet was irreparable, offered me various options, and installed a new one within a couple hours. They were efficient, careful about their work, cleaned up, and were a pleasure to have working on the house. I have used Winters for more than 20 years and am consistently pleased with the work they provide and the well-trained plumbers they employ.
Winters installed a new food waste disposer. Maury arrived earlier than expected. Maury is knowledgeable and skilled at his job. He was respectful and explained all procedures well. Maury cleaned up after he was done working. I am satisfied with the services I have received from Winters.
A tenant's toilet that was having issues. Josh came by and took a look. He was able to install a new, more efficient toilet the same day which was great! It wasn't cheap, but he didn't charge me for a new water line. He also made sure everything was nice and clean before he left. Will use again next time I'm in a jam.UPDATE: Josh has helped me out 2 more times. Once to unclog drains and again to install a new garbage disposal. I am happy with his work, and I think Winters has great customer service. They always pick up the phone when you call.
Rebecca Palermo
2 years ago
Ralphie and Vinnie were absolutely fantastic. They were on time, with great communication, so friendly, and worked efficiently. My AC is actually working even better now than it was before it broke. I would call them again in a heartbeat!
Excellent service (once having gotten past the gruff-sounding appointment scheduler on phone);I had called another company to look into my HVAC, which was not working; that company did not solve the problem (but did charge for visit and “service”)Phil, Winters’ technician, struck me immediately as being very polite, informative, knowledgeable: he diagnosed the problem, returned a few days later with the replacement part and got my unit running perfectly. I recommend Winters without any reservation !!
Professional, fast with well-qualified technicians Zane Villandry quickly diagnosed the problem with our third floor AC system and offered a great financing option for the replacement system we needed. I have not tested it out yet but expect good results.
Ellie Rogers
8 months ago
This is the third time I have had help from Winter’s Home service. This time they came out for a Furnace evaluation. They called to see if they could come early and we’re excellent to work with. The service technician inspected the furnace and gave me my options. I continue to get the best support from Winter’s and have recommended them to anyone who needs a plumber.
Abigail Ortiz
10 months ago
Awesome experience working with Mike M. from Winters! Great communication getting to us and took care of sink and toilet issues. Will certainly use them again!
We had an amazing experience with Michael and Brad. Both were on time, professional and communicated very well. Both very friendly and informative as well. Michael spent the entire day trying to fix our existing AC unit. After he went above and beyond trying everything he could, he quickly followed up with a phone call explaining the scope of work needed and costs associated.They scheduled us quickly with Brad who called prior to coming to make sure we would be home and expecting him. He kept us informed on the work he was doing every step of the way. It took two days to install and test the equipment. We were a little concerned on the second day as we were planning on taking off early for a wedding but Brad worked around our schedule and got there early to ensure he was finished by the time we needed to be on the road.In my experience, companies like this have always given a “time frame” of like 5 hours that they might show up in.. and sometimes do. Often don’t. Winters gave me an actual time so I could plan the rest of my day and the techs reached out to confirm so I wasn’t sitting at home all day waiting for the doorbell to ring. I reached out to at least 4 other companies and Winters was the first to get back to me and schedule someone to take a look at the unit for free. Every other company was going to charge me a couple hundred dollars to have someone come out. The amount of time Michael spent working on our unit without charging me showed me the work ethic of the employees at this company. Brad solidified the experience. I would totally recommend the company and both of these friendly and professional gents!
Michael Creighton
6 years ago
Very quick response, replaced water heater same day of calling. Zane was very informative on work and pricing beforehand, very knowledgeable technician. I just wished I priced around a little more, seemed a lot higher than others after subsequent research.
Excellent service. They are always fast and reliable getting back to you. Very professional and fast replacing my boiler when it broke. And it was really nice to be able to pay in 18 months installments with 0% interest.
Danielle Galligan
6 months ago
We love Winters. We've had Lucas, Dan, and Kimber work on various issues at our house, and they have all been incredibly knowledgeable, super clear with us about pricing and what needs to be done and extremely efficient.
I really appreciated the text with David's photo that I received prior to his arrival. The service was quick, efficient and professional. David also went out of his way to label all the shut off valves for the system and threw in one for the ice maker that was totally unrelated, but very helpful. Thank you Winters!
Sheila Coveney
3 years ago
Vinny was amazing! So friendly and helpful and clearly explained everything to me. I highly recommend Wiinters Home Services, and Vinny was the best!And adding a 2nd review of Vinny because he once again was awesome to work with -- now, a few months later Vinny came by to get a winter check on the house and couldn't have been friendlier. I love Winter Home Services -- I love getting the text reminders, and also knowing exactly who will be coming to the house.
1. Crooked pipe 2. the installer dropped his saw on our sump pump discharge hose and put a tear in it . Said he would replace it but never did. A few days later I went into the basement and 3. one of the furnace supply ducts was disconnected and hot air bellowing out. I called WHS and the next day a tech came to fixed it. Apparently HVAC contractors don’t need a license in MA. so you get technicians with minimal training and sloppy work. As I told my neighbor who asked about their work - I would go somewhere else. They also could have suggested to insulate my duct work as another contractor did while upgrading the HVAC in the other condo in our building but they didn’t.
Johnny H was extremely professional thorough and helpful. He explained everything along the way took time to ensure I understood how my hvac units work and how best to maintain my units. He was also very polite and during these unfortunate times with Covid he was also very considerate in ensuring he used a mask, gloves and other care while onsite. Very nice highly recommend.
They gave me a $300-$400 estimate to fix a non functioning water heater. Thankfully I got the manufacturer on the phone. Since the device was under warranty they send me a $25 part (flammable vapor sensor) that I was able to replace myself in under 2 minutes, and without any equipment………
I realized that my hot water heater was eleven years old. I felt extremely lucky since it had a ten year warranty! I called Winters Home Service right away and made an appointment. Jamie was right on time and explained my options in detail. My heater was replaced in a few hours. I am not only lucky that my heater lasted an extra year but I discovered a fantastic plumbing service too! It was a win win for my family. Jamie was great and I am already anticipating his return for another job.
Amanda Guise
2 months ago
We had a great experience with Winters for replacement of a leaky HVAC coil and installation of a new mini split system in a dormer bedroom. We can’t say enough good things about Brian, who was a pleasure to work with — efficient, professional, friendly, and did a beautiful job installing the new lines needed for the mini split system so they looked neat and tidy both inside and outside the house!
Zane was awesome. Call center was awesome. Great experience. My issue was resolved.
Hong Linh Ho Duc
5 years ago
Zane was very professional and courteous. Our heating system had been misbehaving of late, and he came to take a look. Upon diagnosing the issue, he quickly fixed it (a simple valve that needed to be open). Offered some additional service for one of our heating zones because there seemed to be a lot of air in it, but was not pushy about it. I would definitely call Winters again if I had an issue.
Brad came by to fix my malfunctioning A/C and was awesome. Not only was he on time, but extremely knowledgeable and willing to take the time to explain the way my HVAC system works and the issue at hand. I highly recommend Winters Home Services and Brad.
I called them in a panic and needed help with a burst, rapidly leaking water heater past it’s prime. Within an hour a technician contacted me, and patiently walked me through the steps to shut the water off, and gave me a time he could come to assess the issue.He arrived promptly, helped schedule the install of a new tank at my convenience. Arrived on time the day of the install, patiently answered all of my questions, was respectful and cleaned up after the install!They also offer payment plans. Would highly recommend them!Edit: 7/2023 Used this company once again for water heater install. Happy to find they are providing the same level of professionalism as the first time I used them in 2019. Personable and knowledgeable technicians make it pleasant doing business with them.
I called Winter Home Services on short notice to inspect and clean my boiler and identify the source of a stale odor. David arrived the same morning and provided very professional services and recommendations. He explained what needed to be done and gave me the exact cost. He was very thorough and found the source of the odor. He also identified the need to repair a broken trap in the old soapstone sink which was near the boiler. The boiler is now sparkling clean and the work area is spotlessly clean. And, he answered my questions about replacing a kitchen faucet and about options for replacing my hot water heater. He was very well prepared to identify options and costs. I am very impressed with the quality of services which David provided and highly recommend him for his knowledge and experience,educational/ trouble shooting advice, and professionalism in plumbing.
Cindy Butler
4 months ago
My husband and I were more than pleased with the professional and knowledgeable staff. Maury and John were able to give us 3 options for the repair of our furnace. My sister used your service years ago, and it felt good knowing first hand, we were receiving quality work. I will definitely use your company again.
This was my first time working with Winters Home Services. They are very reliable. David came to check my HVAC unit and he did a great job. He is very friendly and knowledgeable. He explained everything to me very clearly. He also helped sign up for a customer plan. It feels great to know that if anything goes wrong with HVAC or plumbing, you will get the help needed from real professionals.
Zane worked very hard, was thorough and resolved our problem. Very professional and thank you Zane for your dedication to getting our AC working again.
Brandon Mogayzel
6 months ago
Winters was very responsive during a busy weekend of frozen pipes. My water heater picked a bad time to break down. Zane was quick and professional and explained all of my options. Winters has bailed me out before and I'll continue using them for unplanned plumbing emergencies.
Joshua Archbold
4 years ago
Vinny was great! Super helpful and professional. Completed installing a new garbage disposal - was quick, friendly (gave some professional advice) and cleaned up everything before he left.Will definitely be using Winters again for future plumbing needs!Jeff was fantastic! I had an issue a water supply valve and a toilet not flushing properly. He was able to quickly identify that the symptoms were being caused by the same root issue. He rebuilt the water supply valve and toilet is like new! He was able to walk me through the whole process and educate me on what to look for and how this may have happened in the first place.Would highly recommend!
Nathaniel Jack
a year ago
Brian has helped me out twice now, once to install my washer/dryer and once to repair my water heater when a hose had come loose and I didn’t know what was wrong.He’s very friendly and really knows his stuff. I’ll call Winters again if I need any work done.
Jennifer Hough
4 years ago
During a polar vortex, when the temperatures were hovering around 0 degrees, I came home to a cold house, because my furnace had gone out. Within a couple hours, the service guys had arrived and within 20 minutes had pinpointed the cause of the problem. Unfortunately they didn’t have the necessary parts in the van, but they immediately went to the nearest hardware store to buy it.The guys were really helpful, answered all of my questions, and even showed some love to my pup. They talked through my pricing options, and made sure I was aware of what was needed, and the price for the repairs. The emergency fee is never fun, but it was better than freezing! Thanks guys!
Bernard Goldberg
3 years ago
We thought we’d have to wait for service but we received same day! Vinnie was beyond helpful...a gentleman who came fully prepared to address our emergency concerns. We intend to continue doing business with Winters from now on.
Most grateful.
Lana W. Jackman
5 months ago
Matt and his assistant could not have been more helpful with replacing our hot water heater and shower challenges. This is my second experience with Winter Homes Services and, so far, the technicians have been quite professional and very helpful.
Zane at Winters is a friendly and knowledgeable technician who helped with our HVAC. We will definitely use Winters again!
Julian Cooney
4 months ago
The company was super responsive to my inquiry and I had an appointment for the next day. Chase was really friendly, professional, on-time, and did great work. Rates were very fair. Top quality operation.
Glenn Batchelder
3 months ago
Very knowledgeable, diligent, flexible in ensuring the job was done well. He went the extra mile to ensure nothing was left unresolved.
Anne Ellsworth
2 months ago
As usual, John was very knowledgeable about the on demand water tank and did the required maintenance. He is always a pleasure to talk with.
Greg Girard Mimi Hunt
3 years ago
Jamie replaced our water heater with a tankless one. It was a great experience. He helped us with a lot information to understand the differences between a 40-gallon water heater and a tankless one and he also gave us an accurate description of the experience using the new device. We decided to go tankless. He helped us file for a $700 rebate from our gas company and will provide the paperwork for a tax credit. Jamie was back the next day promptly at 8:15 am and worked the whole day on the installation. He was very neat and courteous. He called us two days later, as promised, to see if we were happy and had any further questions. We are incredibly pleased with Winters and specifically Jamie.
Cissy Private
2 weeks ago
Zane is good at what he does. He really helped me understand what was happening with my central air, what all my options were, and gave a solution until they could begin the work.
Dustin Bennett
2 years ago
I have used Winters Home Services for a boiler repair and some other plumbing work. In both instances, the individuals who came to my house were extremely courteous and diligent. They explained the problems, proposed solutions, and got everything taken care of quickly and as expected. I was able to get service scheduled within 1-2 days in each case, when other providers were booked for a week or more. I'll definitely continue calling Winters for any future needs!
Lisa Fountain
8 months ago
These guys were great! They were polite, funny, on time, very thorough, and figured out the issue immediately. I highly recommend Maury and Winters!
Maury was very pleasant & personable. He spent a lot of time with my husband who wanted to understand the problem. He then went out & bought the part needed to be replaced & since then we ‘ave had no problem. Thankyou Maury & Winters for a fast quick resolution to our a/c problem in the height of summer heat
James Jones provided services in a very professional and responsive manner. He arrived on time both for the initial diagnosis of the water heater problem, as well as for the repair 2 days later. He was courteous, wore a mask and performed the repair efficiently. He has my highest approval.
Michael Thompson
a week ago
I called Winters in the morning and Zane arrived early afternoon. I was shocked someone came out so quickly! Communication about arrival time was excellent. Zane was very professional and knowledgeable. He walked me through everything he was doing, explaining throughout. He was friendly and personable and fixed the issue very quickly.It was a pleasure working with Zane and Winters.I will definitely use them again for future HVAC needs and will recommend them (and Zane!) to others.
Abby Williams
3 years ago
Anthony was wonderful. He came out and fixed our running toilet while my 3 year old invaded his personal space so she could watch him fix it. He was so sweet to her and our toilet is working perfectly now.
My boss uses Winters Home Services for all his plumbing and HVAC needs. He has multiple properties and Winters takes care of business! Everyone on their team administration, service, and technicians are amazing. Winters takes care of everything my boss needs, and as his property manager I am confident that when Winters is on the job the service and work will be excellent. We are very happy with Winters Home Services. Special shout out to Angela, Ken, Jeff, and Brad...you all rock!
Rich Lapierre
3 years ago
Plumbers were very professional in doing the job. Went right to work, cleaning boiler.after preforming necessary maintenance job was completed in short time. Jamie explained everything about situation to me. They cleaned up and went on their way.Thanks Jamie and Winters plumbing, another job well done
Rafael was an excellent techician. Professional, knowledgeable, helpful.
Mark Glasser
3 months ago
Colin did a great job and got us scheduled for some other work.
Maury has cleaned two of our boilers and provided great service! He is always on time and very thorough when assessing for problems with the boiler. We have had an excellent experience with Winters!
Bob A. Steele
7 months ago
Great customer service. My heat stopped working, and it was on a Sunday (so very challenging to get a part on that day). Rafael was skillfully able to get the heat working temporarily until he was able to get the part needed.
Zane was knowledgeable and exhibited excellent customer relations skills in both his consultation visit and the actual installation visit. He also was technically proficient, and very accurate in terms of his estimate of the time that would be required for the job. I had to do a bit of clean-up after the team departed, and they seemed in a bit of a hurry to leave, but I would definitely recommend them to friends and family. Overall, an excellent experience.
Stephanie Burgess
2 years ago
Winter’s Plumbing came a few hours after I made the call. Anthony was knowledgeable and courteous. He explained what needed to be done, got the part and installed it. He showed me the warrenty and left the work area spotless. I would ask for him again!
Barbara Grubinska
6 months ago
Very quick response, Chase and Connor were very knowledgeable, arrived on time, went out of their way to accommodate unforeseen circumstances with ordering and delivery of the units, did fantastic job installing the toilets and cleaned up after they were done. Chase and Connor also installed a house water filter with an art work of pipes to connect it to the main water pipe due to a limited space. 5 star service overall! Highly recommended plumbers!
I Needed to replace a broken pipe and drain on my kitchen sink. Winters was very responsive and the service technician, Maury O., did a very professional job! I would use Winters again without hesitation for any of my future plumbing needs.
JP Schmitt
We had just purchased a home in Cambridge and was anticipating some work that needed to be done at the property ASAP. A call to Winters got us a scheduled appointment first thing the next day. Was an incredible team effort. Zane came to review the scope and cost of the work (which they started the very next day). Quoted work was spot on with no surprises. Zane, Brad and Andres S. Provided us incredible service to install 2 furnaces, Hot water tank and on demand Navien. We had some issues with the gas meter and the team assisted us in dealing with the utility, as well as providing us support in working with Cambridge building department. John D. Was the closer as he worked with the Plumbing inspector to get us signed off and up and running. I totally recommend Winters Plumbing and heating for their great response time, very friendly and supportive staff and their willingness to take care of business - going above and beyond. Total 5 star recommendation.
Lauren Oyler
4 months ago
I love working with Winters because they are so reliable and professional. Jesse was our technician and he was responsive and quick to diagnose and resolve the issue with our toilet. Angela at the office is so friendly and accommodating with scheduling appointments. They will continue to be my go-to for plumbing
Rosalie Rippey
a year ago
Winters is so responsive, safety-conscious, and high quality! We trust them to provide a fair estimate and perform the work they say they will perform -- and the person who came out for our most recent servicing gave us a bit of free advice about what to do about a separate problem we hadn't called about. We were wondering if we should schedule for him to come back and he took a quick look, gave us advice on something we could try first and then welcomed us to call them back if we want them to do a full re-piping of the area in question. We felt like he wasn't trying to get money out of us, just trying to be helpful and thinking about things as a long term customer relationship. That kind of service is hard to find these days and we're so happy to continue to work with them!
I've recently needed to change my furnace quickly before winter started. My parents started to feel weird and it came down to furnace had a crack and was leaking carbon monoxide. Vincent came over with a great attitude and smile. He performed everything he needed to do thoroughly and was very straightforward with he best recommendation. Aj and Brad were the installers and was courteous with what was needed to be done. The job didn't take long to finish. I would recommend them for your needs in a heart beat.
Technician arrived right on time, and performed work in a professional fashion. Technician was experienced and knowledgeable. Communications with the company went smoothly with multiple reminders about the upcoming service appointment. Will definitely continue to rely on this company for plumbing and HVAC needs.
We identified a serious issue on a Saturday. After a call with Ken that day, and a lot of coordination with John D. over the next two days, the problem was resolved early on Tuesday morning. I was thrilled. Many thanks to John, Ken and Winters for taking care of the problem so quickly and efficiently! I’m so appreciative.
Edward Gathers
a month ago
I called to ask about a job you did for me 2years ago. I got a call back from the person that new about my job immediately. John got in touch with me then inspectional service and take care of the problem. He then called me to confirm. Totally satisfied.
Elisabeth Bullock Ward
3 years ago
We had a great experience with Winters installing a new faucet. We made the call that morning and in just a few hours, we had the new faucet fully installed and working. Maury was our service professional and he was very friendly and helpful.
Michael Mitrano was very responsive for our plumbing issue. He gave us 2 options to take and did not pressure us into one over the other. He resolved the issue quickly and was very professional.
Gretchen Lanka Allen
2 years ago
Winters was able to schedule someone to come out just two days after we called. Anthony was prompt, diagnosed our plumbing problem (with our irrigation system), fix it and schedule follow up services for our HVAC system. He was prompt and professional and skilled, and followed all Covid safety precautions. I’d highly recommend Winters to anyone needing service or repairs!
Contacted at 10pm about a broken water heater via the chat system on their website. Received a call back 8:30am the next morning, and had a technician out within a few hours. Everyone I dealt with was awesome.The technician, Jamie, was super friendly, knowledgeable, and did a great job. The whole ordeal, from break to fix, was completed in under 24 hours. Impressive service.
Rafael came to our house to fix a significant leak in our basement. He quickly found the leak despite the challenging spot it was in and repaired it. He was timely, professional and had good communication about what he was doing throughout. I would definitely use him again.
Georgiana Pierre-Louis
4 years ago
We called them for a broken furnace and Zane came earlier than expected and was able to repair rather than replace the furnace in the middle of winter. He was also able to order the part and come back and fix it before our scheduled appointment. He also taught us how to maintain both units to avoid future issues, and was patient with our limited availability while he was on site.
Zane and Vinny did excellent work installing our new water heater and filtration system. They arrived early, answered all our questions, and finished the job in a few hours. They were also super-nice to our dogs 🐕 🐶 Will do business with them again!
Vinny was our technician from Winters. He was very personable, helpful, and knowledgeable. He assessed our problem and made the best recommendation to rectify the situation. He then had the toilet repaired and replaced within 24 hours. He was thorough, he explained the problem, and he cleaned the area afterwards so that it was immaculate. His punctuality, communication and availability were great, too. I would highly recommend Vinny, and this company, to others. We will use them again in the future.
We Recently had Winters install a replacement furnace & AC unit for our home. As we live in a 5 story row house with AC condenser on the roof & the furnace on the 1st level, there were installation challenges.The Winter's team from the initial evaluation of what was required to the end of the installation were outstanding.They removed the old & relocated the new eqpt efficiently & without damage to any of the surrounding surfaces. There were multiple connection challenges to be overcome on site that were effectively solved by Brad Hudson & Jesse Hartigan.At the close, they cleaned up & left the work areas in a-one condition.They were efficient, timely , very courteous & friendly.A Big thanks goes to them as they were installing the eqpt in the hottest week of the year(95 to 99).Also, thank you t o Steve Katsaros who made the 1st call to diagnose the issue with our AC system & to guide us to the best solution.
Neil Schreiner
11 months ago
Our contractor selected Winters to help us with a propane to natural gas conversion and they were very professional, very responsive and knowledgeable. I would recommend them
Alex boyajian
3 years ago
From start to finish, Winters did a terrific job. Zane was very thorough in his assessment of my issue and Brad was terrific (professional, efficient and responsive) in installing a new unit. I highly recommend Winters.
Winters replaced our heating and hot water systems, a job that several other contractors had refused to call us back for over the past two years. Their work was quick, efficient, and done with a relentless attention to detail.We paid a lot, but the job got done, and got done very, very well. The technicians (Brad and AJ) were polite, effective, and explained their work well. When things went wrong (and on a big job in a hundred-year-old house, something was always certain to go wrong) they quickly and apologetically made it right.These guys are the absolute best.Update: And also they did maintenance on it, quickly and professionally and with no hassle at all. Still the best :-)
alex yerukhimov
a year ago
2021 update: Been using Winters for 3 years for heating maintenance. Could not be happier. Definately recommend to get a maintenance contract with them for priority service availability. Maury is phenomenal.My third floor was not getting heat. They were able to get out to me and fix it the next day! Pretty awesome since my other options would have forced me to wait a whole week. Very prompt, knowledgeable and professional service. Maury was able to quickly diagnose and identify the issue, then fix it that same day. Will definitely be calling them again in the future.
Roberta Likley
3 years ago
The technician, Jaime, was excellent. He was professional, courteous, and efficient. I would very highly recommend him. However, the pricing for a simple replacement part job was very high (even for an emergency job). Not sure I can afford to use them again.
Richard Nicks
2 years ago
Maury performed an excellent job repairing the problem well beyond expectations. Took time to explain what needed to be done and shared ways to make system more efficient. He noted some parts that would need to be replaced and installed them quickly and efficiently and in a timely manner. This is my second time using Winters and I am sold on this company.
Tracy O'Connor
4 years ago
Winters Home Services were fantastic! Our boiler went out and they came out the next day, promptly within the 2 hour service window, and fixed it right up. They explained everything they were doing, and why, and made sure I was satisfied before they left. I will be calling them in the future for sure!
Elizabeth Christensen
2 years ago
Zane did a great job replacing our water heater. He was pleasant and efficient. He cleaned up any mess from the project and explained other options for upgrading in the future. I'm very pleased with his work.
Jennifer Kasper
2 years ago
Winters is a very professional. I explained my problem and within a couple of hours a repairman showed up, helped me understand what was wrong and how he would fix it. And he wore a mask, which is critical during the COVID pandemic. Winters has friendly, competent employees. Winters is my go-to company for all heating and AC problems.
Mark Horrigan
2 years ago
Used Winters Home Services for heating maintenance on the steam boiler at my house for performing routine system and maintenance and some issues getting the system to work after first purchasing the house. Zane was my representative and was very helpful in terms of walking me through the system, what to look for in the future, and how to keep everything working. Would highly recommend.
I can’t thank you all enough for coming so promptly to snake our clogged bathtub! Mike and Josh were excellent-friendly and professional. They explained the problem, the solution and the fees clearly and quickly. The office had me on standby for same day service with a confirmed appointment for the following day, but they were able to send a crew within a few hours of my call! Highly recommended! Sincerely appreciative!
Anne Gillespie
7 months ago
Maury was very professional, helpful and knowledgeable! He was able to fix the problem with my boiler quickly and discussed ideas on how to keep my old model alive. Very thankful!
We requested and received same day service for our busted water heater. Nick arrived by mid afternoon and was professional, knowledgeable and friendly. He answered all my questions and repaired the water heater quickly. Thanks again to Winters for great service!
Marie Vagianos
3 years ago
The technician, Vinnie Holley arrived at scheduled time very pleasant, professional,listened to my concerns, and then proceeded to assess the situation. He explained everything about the system. It was a real education for me. AND he got it working perfectly. No arcticair for us. Thank you very much!We plan to get the contract formaintenance etc.Gratefully, Marie VagianosMarie Vagianos
Mary Kay McIntyre
a month ago
Maury is always personable and patient as he explains our heating and air-conditioning systems. We feel a great deal of trust in him.
Maura Bullock
2 years ago
Great experience with Winters Home Services - we needed some pipes replaced on our Buderus boiler. We got an appointment for service the next day. The guys were very friendly and professional. Highly recommend!
Meena & Nikhil Bhiwankar
3 years ago
Zane from Winter services came to fix our boiler as we were not getting any hot water. Zane was very knowledgeable and he could find and solve the issue immediately. He provided us the understanding of what went wrong with our boiler. He went above and beyond to satisfy our concern and we were very pleased by his service . I would highly recommend Winter Home services and the technician Zane for any home related services.
Kathleen Camara
4 years ago
I have been very pleased with the work done by Jeff at Winters Home Services over the past two years. He kindly and thoroughly answers any questions I have and gets the job done! He recently installed my tap water filtration and ionization system and repaired the problem of a leaking toilet tank. While Winters may be a little more expensive than other plumbing and household services companies I have used, the work completed has always been of high quality. I give Jeff an A+!
Raymond Plante
2 years ago
Winters sent Zane to look at my unit's York furnace after it started blowing cold air. He quickly diagnosed and found the issue, providing a clear and understandable explanation of the cause, fix, and how to prevent in future. Would not hesitate to use again in future.
Mark Milowsky
3 weeks ago
Maury is prompt and professional ! His work is always outstanding and cost efficient. He also educates the customer in a kind and friendly manner. You can’t go wrong with Winter’s and Maury
Anthony Sousa was our technician and we couldn't have been more pleased. He arrived as soon as possible, make a diagnosis, retrieved the part from a local store and completed the job quickly. He was very knowledgeable, answered all our questions and explained the repair to be made. He was also very observant of all covid precautions. We would enthusiastically recommend him and WInters Home Service.
muhammad taroon
3 years ago
Jesse H. Is knowledgeable, honest and friendly. He has good decision making ability, willingness to learn something new and a great smile. It was my pleasure to meet Jesse. I wish him all the best and great success to become a Master Plumber in the near future.
Melissa Figueroa
10 years ago
I began using Winters 3 years ago when we needed to have our furnace replaced. We got a bunch of quotes from a variety of vendors and ended up going with Winters. I'll admit upfront that their quote was slightly more than a couple others, but because we had received such great customer service during our initial inquiries with them and Keith was awesome about working around our work schedule to come out to the house in the evenings on a couple of occasions to do the assessment plus of some of the things they offered we decided it was worth it. The guys who did the installation did an amazing job. They were very respectful of our house, always wore booties as soon as they came in the door, cleaned up their mess every day, and even let our young kids watch them work. The system works amazing. Then this year, I took advantage of a service offer to have the furnace looked over and make sure everything was running smoothly and the guy who came out was also great. He looked everything over and said the main issue was that it needed to be cleaned but he gave me a very honest answer and said I should use our oil company because they would be much cheaper than Winters' price which I thought was pretty cool of him because he could have totally taken advantage of my naivety and done the cleaning himself for about triple what my oil company charges.
Matthew Cincotta
3 years ago
We had a water leak coming from our furnace. Jeff came by and diagnosed the problem: the condensation pump was unplugged, so no extra service was needed. He said he wouldn't charge us anything--just leave a positive review. Will do, Jeff! He's a really nice guy, and he helped me better understand how the furnace worked in my new house, explaining what all the pipes do. Thank you, Jeff and Winters Home Services!
Jordan Connor
3 years ago
Maury was on time, knowledgeable, and professional. He quickly assessed and diagnosed my HVAC system’s strengths and weaknesses and offered candid, valuable opinion on my options. I will be calling Winters and requesting Maury for future service.
We had leaky laundry pipes. Brian rebuilt the faucet seats; he was efficient and he was nice. When I first saw him I was worried because he's young -- we have an old house with old fittings -- but during our conversation as he started work, it became clear that he's carrying knowledge from earlier generations and knew exactly what was going on and what the right thing to do was. We'd definitely have him back if we can get him.On a different matter, when I set up the appointment, I talked to what I hope was a temp -- she had a rather cold manner and I had to keep giving full name and full address despite having been in the system for years. A big reason we use Winters is that it's essentially our local plumbing service with a DBA setup. We were concerned that there was a new corporate culture coming in, and if so it was time to shop for a new plumber. This morning things were back to normal and my phone contact was the usual warm and easy person who knew what was what. While it's no indicator of the quality of the plumbing, first contact makes a big impression not just on new clients but also on 'regulars'!
Annie O'Malley
5 years ago
I called yesterday in a bit of a panic hoping for an emergency plumber to come and find out why water was coming through our spare bedroom ceiling. They said someone would be over within a few hours. Rich showed up and fix the problem quickly and explained exactly what he had done. He was competent and friendly. I would highly recommend them to anyone in need of a good plumber.
James is the best! He saved the day during very stressful situation: pipe leak on Thanksgiving, right before we were about to eat. He solved the problem efficiently and professionally ... and even cheerfully! He even noticed that an another pipe was ready to go and came back later to replace that one, too. He is kind, knowledgeable, and very good at what he does.
Replace water pipe valves.Brian came in on time and provided a detailed explanation of the problem. He then explained his recommendation and gave me the estimate. He made me feel comfortable with the work. His professionalism and knowledge led to me want to give more work to Winters when needed and would recommend them to anyone.
Attila Lengyel
4 years ago
Winter's Home Service has been a pleasure to work with. Everyone I have spoken with has been friendly and helpful. You get a text with information about the tech that will be coming out and the approximate time. All the techs are knowledgeable and friendly. Recently I had Vinny Holley repaired a hot water boiler. He was courteous, clean, friendly, explained exactly what he was doing, and clearly enjoyed his job, and his experience with Winters as well. I highly recommend them for home heating/cooling issues.
Rebecca McCarthy
3 years ago
Jamie was extremely responsive. He listened to our issues and then did some troubleshooting. He ran to Home Depot for a part and returned and fixed our leak. All said it was about 3 hours from the time of the first call to Winters to when Jamie finished up the repair. Now the whole one pipe steam system runs more smoothly and there are no more bumps, hisses, or leaks!
Abby Humphrey
5 years ago
Jeff did a great job replacing our leaking hot water heater. He came over in a timely manner and gave us an estimate. Two days later he came back and got the job done efficiently! He was professional and helpful. Thank you, Jeff & Winters!
We were delighted today with our experience with Brad H.. He was a pleasant, professional and most qualified worker who replaced our boiler. It was great to have someone so competent and to have our heat working correctly again.
Rafael and Francisco came out this morning to fix our broken water heater. They were a pleasure to work with first thing in the AM - very professional, and also personable. Will be using Winters again in the future.
I had a furnace issue and was weary of which company to call. Winters was one of the very few companies that doesn't charge for coming to your house. Jeff and Anthony came by my place on the same day, and diagnosed the issue and then gave me a price. They didn't pressure me at all, they tested to see what the issue was for a while before providing me with options. At end of the day, they fixed my issues, and heat was back up and running, and they gave an DECENT price. My next door neighbor was having issues as well, they took the time to inspect their issues fast. Because it was such a small issue, they didn't take her money. Honest and professional people!
Water heating system works great! Quick and easy installation (at least from my perspective). They were also able to get an inspector to come by and close open permits very quickly.
Susan Baccari
3 months ago
Lucas did a great job and made sure everything was working properly. He also made sure the area was clean and neat before he left.
Michael Ghazarian
3 years ago
Edit, October 2019: I initially gave a four star review after the first service appointment for a furnace cleaning and line purging service. This required a yearly service agreement which would cover maintenance on heat and AC. The technician asked if I wouldn't mind giving a review and I gave a review on that initial encounter. The technician also quoted me several furnace and water upgrade options in the tens of thousands of dollars, insinuating my current system was on its last leg and couldn't really be serviced or repaired. I was advised that replacing the furnace and water heater individually would cost way more than a single combo unit or an indirect heated water tank/ furnace system.I subsequently needed AC work for a poorly performing system, unfortunately for me it took 4 different service visits for him to conclude I needed costly repairs (that's if it could even be repaired) or an entire replacement of the AC system, again big bucks. Not being convinced I called around and finally found another company who found the refrigerant leak and made the repair for under a grand restoring it to full operation.Lastly I scheduled a second furnace cleaning and line purging service as the yearly service agreement was about to end and it was included in the agreement. About 2 weeks later the heat stopped working. Having no trust in their abilities other that to try to up-sell me I called a professional (again not Winters) and they properly purged the air from the lines which I can only assume was caused by shoddy workmanship or intentional to get me to renew with them or better yet buy a new system from them.I think they sandbagged the AC diagnosis and furnace service to bleed my into spending more with them. I've heard all the home improvement TV shows banter on how energy efficient a $30,000 hot water/furnace combo system is but do I need to spend $30,000 to save $15 a month on my gas bill?Do yourself a favor and find a local guy, even if takes a while to find somebody. If I need a reminder of how much they suck I can always look at the giant 8 x 10 sticker with their phone number they placed on my water tank without my permission after that last service.
They did a very good job! They moved the washer dryer and we’re able to install the new boiler. They were quicker than they first estimated so I was pretty happy about it.
Michael Frantz
4 years ago
Brian was friendly and obviously knew what he was talking about--a pleasure to work with. He was thorough and efficient. He didn't take short cuts that would have to be replaced in 1 or 2 years. He even fixed some of the shortcuts taken by earlier plumbers! Before he left he cleaned up everything and made sure my washer and dryer didn't wobble.
I used the company to do some work and the service guy was awesome👌 I was not please that it cost over 500 dollar to replace one thermostat and we had a total of three to replace..my sis think we are crazy that we used them, and continued to use them...I want to prove a point to her...that they are not a company that want to bleed their customers blind, time will tell. Their work will also show for it in the end.
Michael Ceppi
4 years ago
Zane & Winters was unbelievable! Had a power issue with my HVAC. Tried troubleshooting myself to no avail. Zane and Winters were here in no time. Friendly and no hassles and were able to figure out what was wrong in minutes. I highly recommend using them for the smallest or largest jobs. Give em a call and don't even think of using anyone else. Ask for Zane.
We have had Maury and Jesse to our house to help with a variety of home services. Both guys have been extremely professional. They have taken time to walk through options and are upfront about the pros/cons of different solutions.
Very easy to work with.
When our heater or hot water heater breakdown Winter Home Services is always who we call. They are incredibly professional and come out immediately. There servicemen are are extremely knowledgeable and work until the issue is resolved.
The technician charged me $1000 to replacing a furnace valve which only cost $75 to purchase. I got quote from other company, the same type of job will only cost $400.
Vinny was one of the best professionals I've encountered in dealing with home issues. My water tank broke and flooded the basement, and Vinny came out right away to assess the situation and stop the flooding. Within a day, I had a temporary water heater and a plan for getting a new tankless heater. Couldn't be happier with the service and how friendly Vinny was!
Marion Marquardt
3 years ago
Our boiler started shutting off in early December. They were exceptional in responding quickly by sending a technician the same day. They called to confirm and he arrived on time. Unfortunately the problem was not solved. They promptly returned phone calls and sent a technician ASAP. We had four service men, the boiler continued to shut off, and there was no agreement on the solution.Zane, the chief technician came yesterday. He did more detailed tests, identified and solved the problem. He also made appropriate financial adjustments. All of the technicians were very pleasant and tried their best, including covering their shoes with “booties” when coming in. They deserve five stars for their responsiveness and caring. We deducted one star because it took several days to fix the boiler.
My heater stopped working on Friday night. I called Winters Home Services and Vencent Holly arrived at my home 2hr earlier on Saturday. He was very polite and professional, figured out the problem quickly and communicated well. He sent us electric heaters to use before he can get the parts to repair my heating system. Very professional and reliable. Definitely recommend!
Derek Giuliana
10 years ago
This company had their Better Business Bureau accreditation revoked. Look it up for yourself.I will never do business with them. I called them to get a quote to replace my furnace. They came the following day which I was happy with. I told them that my wife would meet them at my house since I work far away. When the technician arrived he walked around for a bit and then asked where I was. After my wife finished explaining that I was at work he said that he should probably come back when I would be here. My wife said that she could answer any questions that he has. He was reluctant.He left without giving an estimate and told my wife that he would email me. Four days later and no email! So I called the company asking for my estimate. Later that day I got an email from the technician. It was such a weird email, there was no estimate included, just a bunch of stuff about what great service he claims that Winters provides and wanted to know what they could do to get my business. Funny, because if his service was so great then why did I have to call them a second time. I told him he could start with a quote. One that provides the best price for the service. To expedite the process I included the 3 quotes that I had already been given by companies in the area. I asked him to please give me a quote and to give me some feedback on his offer. He replied that he couldn't compete with the lowest offer and I never got my quote.Are you kidding me? I didn't say I would only go with the lowest quote. Furthermore we took time out of our day to get a quote, but this guy wouldn't give us one. I think he only wanted to wait for me to show up so he could see what kind of car I drove or something so he could determine how much we could afford.Don't waste your time with these people.
Andrew Mihailovic
3 years ago
Very good but pricey. Maybe worth it for an emergency. To their credit, they came next morning. After completion, called an electrician we used before who also does HVAC, and was quoted about 20% less for same work. Would have had to wait longer, but this was not an emergency.
Stella Drummond
3 months ago
John Goutzinos was excellent - friendly, informative, professional and got the job done. Really helpful.
Rafael Guzman, the professional technician that Winters sent to work on our problem was VERY good. On time, very competent and highly skilled and experienced, he was able to analyze the problem at hand and devise a solution.In addition to installing a new garbage disposal unit in the sink he thoroughly inspected our heating system and then purchased and installed a new thermostat. He then proceeded to program its electronic controls and showed us how to change them if we need to do so.He was quite accomplished, and if we ever need assistance again we will be requesting him to work on whatever project we may need help with in the future.Mr Guzman is conscientious and responsible. After some difficulty with the installation of a new part, Mr. Guzman analyzed the problem quickly and very responsibly solved the problem.We would definitely seek to have him work with us when needed in the future.
Dan Brownridge
6 months ago
Chase was super friendly, knowledgeable, and efficient. Fixed our problem quickly. Highly recommend him!
I have nothing but great things to say about Brian and Winters Home Services. He was punctual, professional, and the workmanship is stellar. Competitive pricing and responsive customer service. Highly recommended!
Kathleen Lampert
4 months ago
Excellent diagnosis of problem. Personable and very helpful service.
KL Arlington
We have used Winter's many times over the years. Everyone we have interacted with at this company has been great. Very quick to respond. No hard sales pitches. Great service by Vinnie and Lucas this visit. I like the advice for maintaining systems instead of waiting for a catastrophe!
Maria Vagianos
5 years ago
My husband and I are in Florida.our family back home called and said some pipes were leaking and when heat came on there was water spraying all around. Needless to say it was hard to get a correct story as what was really happening. They were scared as to what might happen. So we called WintersHome Services and the answering service who then connected us with a “technician” waited a sum of about 10 minutes for him to respond. From what we told him, he deemed it worthy to come out and evaluate the situation. Brad came and checked the system. He then called my husband to explain everything. Unfortunately the diagnosis was overwhelming—needing new manifold etc.BUT Brad was reassuring and professional —esp.with our fam. He kept us updated as to progress of work to be done the next day. We can’t thank you enough for such great service! Hope to use your services for a long time. Mike and Marie Vagianos.PS. This happened around 7:30 pm also we’ve had 2 other great services provided before.
Vincent Holley came to service our non-working gas furnace. He was prompt and polite and very knowledgeable. I would highly recommend Vincent for home services and will definitely use him again when needed.
Carlene Chisom Freeman
4 months ago
Technician John G. who came to fix what i though was my dishwasher not draining did an excellent job. It was not the dish washer but and issue with the garbage disposal. He was professional, friendly and answered any questions I asked. He thoroughly explained why some very old shut off values under the sink for the dishwasher & sink faucet could not be turned off when he needed to temporally shut off the water for replacing a broke pipe to the disposal. After explaining all this he gave a price for a new sink faucet, garbage disposal piping & new shut off values.Cleanup was well done and his customer service was great. Would highly recommend John G. and company for anyone needing plumber services.
Matthew Alvin
5 months ago
Sean was phenomenal - on time, quick, knew diagnosis immediately, got part, fixed it quickly, no issues. Professional. Highly recommend.
Benjamin Preston
2 years ago
Winters repaired my gas (forced air) heater. The tech (Brian) was very knowledgeable and was able to ID the issues extremely quickly. He also called in a couple warehouses to locate the part I needed, so my system was up and running in the same day.I also had used Winters for my AC repair last Summer, and I had a similarly good experience.
Sheila Nazzaro
2 months ago
Got home from vacation to find our central A/C broken and the house was 89 degrees. Left a message with Winters answering service at 11:30pm and got a call back the next morning - Zane came in the early afternoon had everything working shortly after. Couldn’t be more pleased and relieved. Yet another great experience with Winters Home Services and as usual they saved the day!Zane was amazing in helping resolve our broken A/C! He was friendly, courteous, 100% professional and knowledgeable. We have used Winters Home Services for a few years now and have ALWAYS had a good experience with every single technician. We have the utmost confidence in their team and although we never want HVAC problems to occur, we always feel relief knowing Winters Home Services is there to help! Plus they are all dog-friendly which helps! :-)We called Winters Homes on a Friday as we were once again hearing a strange noise from our boiler, but were still getting heat (thank goodness!). Angela was so helpful and was willing to try to have someone come out the same day but with work commitments we couldn't schedule it until Monday. Amazingly, Angela called on Saturday and offered to have Vinny come take a look. We were thrilled as the noise had been getting worse. Vinny came by and as usual, was 100% professional and so nice to work with. He made a small adjustment and we're hoping this does the trick, but if not, we may need to call Winters Home back. Vinny actually makes the process of a having a boiler repair on a Saturday an enjoyable experience! He is upbeat, clear, and thorough. Plus our dog loves him. :-) Can't recommend Winters Home enough!Vinny and Lucas came back to fix an issue with our water tank and were awesome to work with. SO professional, helpful and totally trustworthy. Couldn't recommend them higher!Vinny and Lucas were amazing -- we needed our boiler cleaned and once again, in line with every single experience we've had with Winters Home Services, they were professional, talked us through the repairs and provided options, and a real pleasure to work with. We also had Zane come out in late December to help trouble shoot the same issue and he was also terrific. They have all communicated clearly, consistently, and very professionally.Ralphie came to our house and was terrific -- professional, smart, helpful, listened to our questions and answered them clearly. Winters Home Services is great! W'eve used them many times and they are always a HUGE help.Jan 18,2021: adding on to this review to give yet another stellar review! Vinny and Jack were awesome. We had them out to look at our boiler which was acting up a year later. They were responsive, professional, reliable, and overall great to work with. Can't recommend them highly enough.
Zane was great! He diagnosed the heating issues and verified everything was working properly in no time. He’s a nice guy too.
David McLaughlin
3 years ago
Well I recieved a call from one of my tenants that they had no heat. Of couse its a Saturday late morning on a holiday weekend. So I called my regular heating / plumbing company that I have used for years and no answer, no return call and thier voice mail box is full. So, google time, call a few companies and no one called back except Ken from Winter Home Services. He told me he would send Brian over between 1 and 3pm. Sure enough Brian called me at 12:45 he was on his way. Now I am in SC on vacation. Brian called my painter who coordinated access for Brian, who showed up on time! Brian diagnosed the problem, explained evereything, provided pricing, I gave him the OK to proceed and three hours later everything is fixed, heat is on, tenants are happy, and I can go back to my vacation. Brian was 5 out of 5 in keeping me up to date on what was going on and was very profesdional and courteous. I've decided to change my plumbing and heating company going forward I plan to use Winters Home Services. Very impressed with thier services which were delivered ontime in the middle of a no heat single degree day. Thank you Ken and a great job Brian, I really appreciate your efforts today, thank you!!
AnnMarie HULING
6 years ago
This company was the only company ready and willing to help with my furnace. Ken was professional, kind, and helpful. He sent Matthew who was not only able to get my heat back up and running but then took the time to teach me about the furnace and how to check the codes for what may be wrong with the furnace. He was extremely helpful. I will be using this company again for sure!
Edward Maguire
2 months ago
Lucas always does a great job. The Winters company is special. They are a throwback to the days of doing quality work for reasonable costs all the while repecting the customers time and urgency. These people care about being professional....thanks!
Robert Chambers
a month ago
Nick was great. He was very communicative about asking the issue and discussing what he thought the problem was, what steps he was taking to remedy the problem, provided updates throughout and then went over exactly what actually was done. He fully cleaned area before departing.
Washer installation was fast and inexpensive. $125. Sean was on right on time. We needed to move it to another location and had to hire some movers and he was able to come back that afternoon to install it. He didn’t put the anti slip feet on it so it moved on its first wash when it shook but he was Professional, I’d use them again.
Fantastic experience. The guys were polite, efficient and skilled. The work has been reliable. They also cleaned up after themselves—that seems like an obvious thing, but I have had plenty of contractors who must be asked or are sloppy. This team was a natural together—smooth and knowledgeable.
Brian was very knowledgeable about his job, that was great. He explained everything he was doing. He got to the issue and fixed it. Very happy with the service.
Brandon Sullivan was an extremely helpful person. He was considerate and really cared about giving the best customer service. I am very grateful for his help and kindness. It was amazing that he sincerely willingly did everything asked of him. His empathy is highly appreciated. This customer service experience is one that I will always remember.
First time using Winters Home Services and had an excellent experience. Zane was great! Showed up right on time, quickly assessed the issue, explained everything, and fixed the issue in no time. Great service!
I'm beyond impressed with the service I received today. My hot water was out and after calling, Maury was here within the hour, and fixed the problem right away. He answered all my questions and even noticed an additional issue that needed to be addressed with my furnace installation that another company had done last year. Maury was professional, polite and knowlegable, and will be the first person I call in the future! I highly recommend Winter Home Services.
Mike and his colleague were very helpful, skilled and knowledgeable in detecting and fixing the cause of the bathtub leak. I would definitely recommend them!
We had a complex drainage issue. The first vendor we hired failed to fix it after working for four hours. Winters sent Mike, a drainage pro, who had many tricks up his sleeve (down his snake?) and got the job done. In addition to that he was friendly, happy to answer questions, and neat.
George O'Connor
3 years ago
This is the 2nd time using Winters and they've been fabulous both times. This latest appointment was with Vincent (Vinny) for an AC tune-up. Communication before the appointment was clear and timely. Vinny took great care to be safe in our house. He was clear in explaining what he was doing, why he was doing it, and what we could expect going forward. He was professional and personable.I can't recommend Winters enough and they are my first call for anything AC or heat-related. And I'll be very happy if it's Vinny answering the call again.
Tredick Dean Goodman
4 years ago
Got a consult from Vinny and Maury for a broken HVAC system. They were on time, knowledgeable, and courteous. They even brought me additional space heaters to keep my place warm until the new unit arrives. Would definitely recommend Winters.
Rachel Sampson
3 years ago
The company was quick to respond and provide service for an urgent need. The plumber, Brad, was extremely knowledgeable and completely stellar in diagnosing and fixing our furnace. He went above and beyond by noticing a leak from another source as well. I would hire them again anytime.
Deborah Coletta
2 weeks ago
Had a new gas boiler installed……Brad did a thorough and artistic job….its a work of art !
The two guys arrived promptly, understood the problem quickly and accurately, offered two alternative fixes and the price for each. They worked efficiently and completed the job in an appropriate amount of time. They were friendly, careful in their work, and answered questions about the problem and the fix, and cleaned up when they were done.Exactly as good as you could hope for. Would definitely recommend Mike and Joe if you need plumbing repair.
Winters always does great work. You know in advance the cost. Maury O just did some work for us. Very courteous, helpful and efficient. Very happy with the work. Great company.
Zain from the service team was amazing. Came out for an issue and clearly explained the options, wasn’t a selling session.They were on schedule communicated out reminders and calls via text messages and followed up after.Would highly recommend based on my experience.
Joseph Wzorek
2 years ago
Vinny and Lucas came to assess a recent water leak that occurred in our house. They quickly localized the problem and opened up the area to understand the source of the leak. They were professional, thoughtful, and efficient. If you have an emergency water issue, I highly recommend Winters as the first business in which you should reach out.
Carol N. Yates
2 months ago
Brad H. did an excellent job of installing our Navien Condensing Combi-Boiler. It went smoothly and he was efficient in planning this installation. He is clear in explaining his process and is congenial. He has experience and knowledge of these systems.
We had a great experience with Maury at Winters Home Services! Water heater broke on the weekend and Winters and Maury were immediately in contact about the issue and replacement plan. Maury was on time, clear, professional, independent, and very nice. He took care of us quickly and we couldn’t have asked for a better experience!!
This was a cold call for a waterline obstruction. The plumber, Brian, was very professional and understood the likely cause of the problem from just the description. Brian rapidly confirmed the diagnosis and produced a quote for the work necessary. When doing the repair Brian encountered an oddity of the house plumbing but was able to identify and deal with the unexpected situation with with a quick assessment and good humor.
We had an overflowing toilet and called Winters Home Services. They were excellent in every way! I called at 11pm and actually spoke to someone at the company, Leah, who lined us up for an 8am appointment. The service tech was there at 8am and quickly resolved the problem by clearing the main drain line. Leah and Mike were both professional and knowledgeable.
Great experience-great communication and super responsive!
Connie Dellarusso
3 years ago
Maury was excellent! My faucet is working properly. I understand times are tough, and Winters was quick to help, but my brother believes I paid double. I bought my sink and faucet and had them here. And I paid nearly a thousand dollars for install. Price gouging perhaps? Well, my condo was bright, ultra modern and sink cabinet emptied. I made is so easy for him. And kept distance and gloved and masked. All went well, aside from the cost.
Appointment scheduled quickly. Tech (Chase) on time and efficient. Chase went above and beyond initial service request (replace broken water heater) to diagnose and eventually fix water pressure issue on 3rd floor bath. Best water pressure we’ve had in years.
Carol Fernandez
4 weeks ago
Although he has to deliver bad news Vincent was solidly professional.
Michele Serrao
7 months ago
I hired Winters for a service contract. Everything was operating fine until they came out to service my boiler. I checked it after they left and there was water all over the floor. There is a huge puddle of water in my basement after the technician put tablets in the condensate pump so it wouldn't clog. it has never clogged but this service caused a problem where there was none. Coincidence? Don't hire them. i could go into other issues I've had with them.
Winters Home Services saved the day. The only one of five companies that took my call and scheduled me. Zane came by and evaluated the situation. He came to the conclusion that changing the valves would be the way to go and it would allow the condensed steam to go back to the furnace. His choice was correct and the radiator that was having issues is now hot. Will use Winters again if other issues arise. Thanks a lot.
krista alperin
4 years ago
We had Maury as our technician today. He was amazing! The office receptionist is incredibly friendly too. We feel that technician you get is very important to ur experience. I would highly recommend Maury Ortega.
The technician , Zane was very professional and knowledgeable.He evaluated the situation, came up with the fix, and explained in the detail the results of his evaluation.My heat was fixed in a short amount of time at a reasonable cost.
Brigitte Moeller
4 years ago
Vinny from Winters is awesome. He totally bailed me out when I had no heat on a cold Sunday in November. I received a very prompt response for my call to Winters. Vinny diagnosed the problem and promised to come first thing the next morning with the part that was needed (which was unavailable on Sunday evening), and that is exactly what he did. We have a cozy house again. Thank you VinnyPrompt, reliable, friendly and courteous. I will use this company again.
Brandon Chan
11 months ago
Zane responded quickly to our service request. He checked out the system and schedule the new system with the team and got the job done. Highly recommend
The service guy arrived at 9:45 (8-10 slot) & spent 40 minutes fixing the thermostat & working on the furnace. He then said that he & his boss (Jeff) would need to come back in the afternoon. At 2:45 I received a text from Mike who showed up at 3:45 & spent an hour. The bill for 1 hr & 40 mn was $328 which I thought excessive. Mike was a good salesman but I didn't bite. An OK experience though pricey; the staff seemed competent.
Prasanth George
4 months ago
Excellent service, very friendly, explained everything and gave quote and options upfront and did a clean perfect job. Highly recommend.
dianne chilingerian
3 months ago
Rafael was very polite, patient and efficient. Answered all my questions and reassured me of any concerns. Excellent service!
We discovered water under our boiler and the heat not functioning. They were here in less than 2 hours. It was not good news. We needed a new boiler and we were not surprised to hear that. Luckily, Winters has a way of financing and we were approved. The technician, Maury was calm, knowledgable and gave us a few options while practicing social distancing. Tomorrow they start the install! and hopefully it will only take two days. We have been a customer over a period of time and have always gotten good service.
Bruce Leslie
8 months ago
Our water heater died and we called. They got us an early appointment. When a sooner one opened up unexpectedly, Angela called to see if we were interested. Lucas and Danny did the installation, the neatest and most articulate plumbers we have ever had. They worked smoothly together, efficiently, explained what they were doing and why, showed us alternative models online, and even left us a little water heater to tide us over until the big one arrived (we hadn't thought to ask). They gave us 10 minutes' notice before arriving. New to Boston, we have found our new plumber! We recommend wholeheartedly and without reservation.
Maureen Rezendes
4 years ago
I called for an emergency replacement of a hot water heater at noon on a Friday of a holiday weekend. Less than 5 min later I received a text with the dispatchers arrival time with a 2 hr window. I received a photo and link of who the plumber would be. He called before he started the job, during the rwview of the heater, FaceTimed the situation, called to give me the quote, after installation and I received the bill and made the payment all in less than 2 hours. Excellent customer service and follow through. Thank you so much, Kevin
The receptionist lady was unhelpful. My gas and heat is shut off. I’ve called 4 different companies and they all was willing to make us a priority due to our situation. Thank to them. It is 2:31pm, telling me even if she could have someone come out, the city would need to re inspect it before the national grid could come out even if national grid is open 24 hours. Ended up hanging up on me. I’m going through a rough time and it would be nice to have good customer service. I wouldn’t even bother to get service from this company due to how she came off.
Jeff Kubiatowicz
a year ago
Jamie did a great job replacing our bathroom and kitchen faucets. Right on time for our appointment, great work, cleaned up after himself, and had a great sink-side manner. Highly recommended.
Jeffrey Ferraro
a week ago
Winter's has been my go to service since I got the house. They've been nothing but professional and timely.
Our technician, Rafael Guzman, has been superb. He is extremely knowledgeable, friendly, and a joy to work with. Two thumbs way up!
Oscar Guerrero
6 months ago
Maury Ortega was on time, extremely friendly and went the extra mile to inform me about my heating system. He diagnosed the issue and went over a few options that I have for future heating work in the house. For sure, I will absolutely call Winter's for future emergencies, upgrades, etc.
George Henderson
7 months ago
Rafael finished the work on the new faucet at the kitchen sink. He also tended to inspecting the furnace for the winter. He was quick and efficient. He did an excellent job and is wonderfully friendly and respectful. Thank you Ralphy!!
I was lucky -- Vincent was in the neighborhood and was at my door within 30 minutes of my calling the office for an appointment. Vincent (who has made service calls to my home previously) was his usual efficient and professional self. Since his last visit, I got a new dog who clearly loved Vincent (and she doesn't like everyone). The old gas water heater was out and the new electric one in, all within 4 hours. A totally great experience for me!
Sandra Drought
a year ago
My 2 service Technicians figured out the problem quickly, explained it thoroughly and gave me options for fixing it. And they were polite with a great sense of humor it was nice to have them around. I would recommend them to anyone.
Charles Clifford
3 years ago
Installed a gas tankless water heater, and the process could be an exemplary model for all contractor interactions. They were punctual, responsive, friendly and answered all my questions, even the dumb ones. Their recommendations have proved correct in the 6 months since the work, the installation looks good, works great and they cleaned up after themselves. I'd totally use them again.
Daniel Grayton
3 years ago
New water heater was installed less than 24 hours after the old one quit thanks to Winters.Angela on the phone was very helpful with getting a plumber to the house quickly and the plumber (forgot his name) was great and worked efficiently to install a new heater.Would recommend.
Asked for quotation. Mat came promptly. He was very polite and knowledgeable. He actually put shoe-covers on before entering our house and we appreciate that a lot. We got the quotation within the hour.
Quick to respond. The technician came to diagnose the problem was thorough and honest with his recommendation. I would absolutely use them again for their plumbing and other services. Glad to have found a go-to resource for services we need.
Mark Witinski
a month ago
Colin from Winters is amazing. Came over and took care of our whole AC system. Stayed till job was done and done well.
Crystal Griffin
3 years ago
We have used Winters a couple times now and each time we finish these meetings we have said we would gladly recommend this company to anyone who asked or needed these services. The workers have been friendly, knowledgeable and respectful. They come in and assess the issue then discuss all options available. This most recent visit is during the Covid-19 and we are working from home. The drain specialist arrived within the time window we were given, he had on gloves, face mask and shoe covers. Very professional and extremely helpful by giving us tips to avoid future issues and explaining thoroughly what was going on as he worked.
Jennifer Simons
4 years ago
David Blakely from Winters Plumbing was great. Friendly and took the time to make sure that everything was working correctly. He didn’t rush out. He wanted to make sure I tested his work and it was perfect. Thank you!
We’ve had great experiences with Winters. Excellent customer service both on the phone and in person. Zane went above and beyond to fix an issue with our Navien combination system. (Located in Cambridge MA)
Kristen McCarthy Bouvier
2 years ago
Mike was fantastic! We had a sump pump failure + basement flooding on the 4th of July, and he came out that evening (on a holiday, no less) and was so kind in helping get everything fixed and walking me through the entire process and the next steps. It was an incredibly stressful situation that he made 100% better.
My technician (Zane) was great. He was on time, gave thorough explanations of what was going on and what he was doing to fix the issues, and offered to help in any way he could moving fwd. I would greatly recommend Winters, and specifically Zane.
Karen Walsh-Mullins
a year ago
Maury Ortega was very pleasant and did the service in a timely manner. He also informed us that we need to change the filter again in the spring. Very pleased with the service.
Juliana Snavely-Merhaut
3 years ago
Zane was EXTREMELY helpful in trouble shooting an issue with our building’s main water shutoffs after replacing our water heater. After multiple phone calls and visits, Zane & AJ were able to fix the problem and restore water to the building. Many thanks to both— especially Zane, who remained calm, talked through potential solutions, and showed overall excellent customer service. We won’t hesitate to call them again for any plumbing needs.
Winters Home Services want to charge almost $500 for installing a kitchen faucet (I bought the faucet), and $1600 in total to replace a few old valves. This is regular, non-emergency service pricing.The technicians are very nice though. And to be fair, they did a good job. But they are quite expensive.Pricing, value, charges
Sharon Gadonniex
3 years ago
We woke up this morning to no heat on a very cold winter day. I called Winters Home Services and they sent a tech - Anthony Sousa - who was really awesome. First, I got a text with a picture and bio so I knew who would come. Then a call from Anthony saying he would arrive in 20 minutes. He arrived exactly then. He was knowledgeable, explained everything, and super competent. We have an old boiler and it needed a replacement part, which Anthony obtained in only 40 minutes. I was very impressed by how quickly we were up and running again. I particularly liked the way he explained everything. I have signed up for their maintenance plan because of the good experience. Definitely recommended.
I highly recommend Winters Home Services for your plumbing needs. It's a professional, friendly and affordably-priced business. The plubming technician, Anthony, arrived promptly within the timeframe I was given. He diagnosed the problem quickly, located and installed the correct part and my bathroom plumbing is now working perfetly. All taken care of in just under an hour for far less than other plumbers would have charged. A really good busines to deal with. Ask for Anthony!
Daren Lechner
2 years ago
Winters Heating is awesome, especially Brian F.! I can tell he loves what he does and is very passionate about it. He noted things that were not done to my Navien unit that were supposed to have been done by another company (yearly service). Highly recommend Winter Heating and if you can, request Brian F. Winters has a stellar employee! We called for service and the lead time was only one week. Most companies didn't reply to my service request. Go with Winters, you won't be disappointed!
Lee Kandlbinder
3 years ago
Jaime was a real professional. His job took him much shorter than I had expected for a $450 cleaning and when I complained, he handled it well. I really appreciated Kevin at the office who understood my issue and gave me a discount. Niether of these guys made a big fuss about it and I appreciate that.
Shera Mae Walker
2 months ago
Sean Clancy was the kindest repairman we’ve ever worked with!! We are new to the area, and he secured our confidence in this great city and the people here. Had things fixed in minutes and was so generous with his labor.
Diane Kaplan Broomell
a month ago
We have a service plan with Winters for AC (springtime) and furnace (fall). We've been very happy with our experience over the years; they're easy to work with, reliable staff, and they give detailed info about maintenance options to take care of our old dinosaur furnace and AC, without any particular pressure. James Jones is thorough, conscientious, and friendly. Highly recommend Winters Home Services.
Zane from Winters came and performed a preliminary diagnostic after I called about a runaway heating issue. He was timely, communicative, knowledgeable and professional. After some trouble shooting, he came to reasonable solution and also gave me some tips on things I could consider for the future.I would recommend Winters based on (a) Zane's friendly attitude and (b) Winter's call center that took my initial evening (after 6:00p) call to set up a next morning diagnostic.
Brad H. recently installed a tankless water heater and a new sump pump for me, and he does excellent work. Also had Patrick do maintenance on the heating system, and they are both very professional.
Retlaw Neirbo
4 years ago
Maury and Jeff These two professionals could not have impressed me any more!!! They were the neatest and most adept plumbers that I ever had the good fortune to opened my door to. Winters Home Services thank you for sending your very best.
The workers were very nice and professional. They explained what was happening with great detail.My complaint is that they came out and quoted me for replacing a full pipe and instead only replaced two sections. They said it would have been harder to replace the full thing, which I believe, but it shouldn't have been a surprise they waited to tell me until the project was finished. They could have easily anticipated it during the quote or called and talked with me once they decided. Now my pipes look like Frankenstein.
George E Flood
3 years ago
Today is the fourth time I have used Winters and the technician, Jaime, was professional, efficient and knowledgeable as the previous three. The appointment was booked for the 8-10 window and he arrived @7:50 but sat in his van until 8. I needed a new hot heater and he explained the three options to me so I could choose which was best for me. You know how some companies quote a price then it's different because you need this and that? Well, not with Winters. I can't write enough about this organization. The work is pricey but I go by the adage you get what you pay for and you won't be disappointed with EXCELLENT the service! GREAT customer service.
Kathleen O'Donnell
4 years ago
Great company, I have used them several times now for various repairs! Called them after hours for help with an air conditioning unit, and their service person, Zane, was able to come out first thing the next morning and fixed it right away. Extremely responsive company with very courteous service!
Winters replaced a 28-year-old boiler with a much more efficient and cost-effective version of the old one. Also swapped out 3 outmoded thermostats. Superior service from a great team led by Maury and his lead technician Brad. Brad in particular is highly experienced and knows his stuff! From now on, I'll only call Wiinters!
Rebecca Rabson
3 weeks ago
We had a burst pipe and needed help fast. Winters Home Services was able to get to our place on the same day. Sean was polite, efficient, and got the job done. Incredibly grateful and would definitely use them again.
Arizona Hanson
3 years ago
My water heater dumped on the weekend. Called around, only WHS was able to come out that day and put in a temporary until the parts stores opened. Then Joe and Pat came out and worked late the next weekend to get the job done right. Friendly guys, quality work, up to code. Respectful to our needs and attention to detail. Will request them again if I need other work done
Kevin Morrissette
3 years ago
Maury O. Arrived promptly. He looked over the issue, and figured out the best solution to get the work done, and done right. He’s professional, friendly, and willing to go the extra step to make sure the customer is satisfied. I had some boxes on my porch he was willing to haul off along with the other boxes for my toilet, but I told him not to bother. He explained what was done and what to look out for with the new type of flush system. A great job and a fantastic experience!
Vlad Slavici
4 months ago
We had an amazing experience with Tony from Winters Home Services. Tony is very knowledgeable about plumbing issues. He explained clearly what was causing our toilet leak and also the low water pressure in our shower. Based on his explanation, we decided to replace the toilet with a new one and have the shower valve fixed. Tony and his colleague performed the work quickly, cleanly and efficiently. Now we have high water pressure in the shower, as we wanted, and the new toilet works great. We highly recommend Tony and Winters Home Services.
Kathleen Owens
9 months ago
The Winter’s crew was fantastic. They helped us every step of the way. We are very satisfied with the company. Michael thank you for everything you did to help us!
Sarah Kimball
2 years ago
Joe and Patrick were wonderful. They were great communicators, always letting me know when they were coming and leaving. The work took slightly longer than expected (not due to their fault) - and they were gracious and very apologetic. They charmed our cats, were very respectful of our house - and now we have an amazing HVAC system installed. Very happy with their work!
We were without heat and hot water and Winters was totally accommodating in arranging for someone to come out promptly, diagnose the problem and fix it. Brian was terrific. He was totally professional, competent, explaining to me the problem, figuring out the costs, locating the replacement parts needed, doing the installation, and checking to be sure that everything worked as it was supposed. I would completely recommend Brian Falasca for service and repair.
Michael M was both friendly and informative during his work in our house. He spelled out the pricing options that were available to us in a clear and concise manner, and when we decided, returned a few days later and efficiently executed the plan. In this pandemic era, we were especially appreciative of his caution in conducting his work while wearing a mask, since neither of had been vaccinated at that time.All told, I would definitely call on Winters again. Thanks.
We had truly a fantastic experience with Winters Home Services. I called them, got a quick call back to confirm an estimated date and time, and Jamie the plumber was very prompt, arriving right on time. Jamie was very friendly and communicative, working with both our unit and our neighboring condo unit to ensure the leak was identified and fixed. He did the necessary work quickly and cleanly, and answered all my questions.I 100% recommend Winters Home Services, and will call them without hesitation next time we need work.
Marie Marsh Gardiner - Gmail
3 years ago
Hire these guys! Brad, Jesse, and Jeff worked on my new boiler system and the attention to detail was beyond expectations! They were on time every day and Brad did an excellent job communicating the process to me as they went along. This was a big purchase for us and these guys definitely lessened any anxiety we had.Side note: I have also hired Winters to replace a hot water tank that went out on a Friday evening...they came, stayed late and got it done for us. They also installed my new stove and dishewasher. This is definitely my go-to company.
Ed Cloaninger
a month ago
Great technician. Very friendly and resolved the items quickly.
Margaret Harrison
5 months ago
Nicholas did an excellent job. He used what seemed to be more effective equipment than other plumbers have. I enjoyed talking to him.
Ellen Farrell
4 years ago
Maury came to my house because my heat and hot water was not working. He cleaned the system and got it working quickly and professionally. He also had great customer service skills which I was happy about since the service technician who came last year was very rude. I will definitely ask for Maury when I need service again!
Winters has serviced our home heating system in both our old house and new residence, including extensive work since we moved into the latter in late June. The professionalism and courtesy of the technicians (very polite, punctual and knowledgeable) stands out and is greatly appreciated. We were continually kept abreast of how each issue/project was being resolved and progressing. Kenny from Winters was very responsive and attentive to every call. Vinny and Anthony, in particular, handled even the silliest of questions and concerns with plenty of patience and thorough explanations.On 10/1/20 we needed our Alpine boiler repaired. Jamie (James) was the technician who responded to our call and paid a weekend visit to initially diagnose the problem. He was polite, professional and communicative, keeping me informed of each step in the process. James had to return to our home after the necessary parts had been shipped to the storehouse. His service and attitude remained consistent, despite a somewhat difficult diagnosis. Before deciding on our course of action, Jamie presented other options (including replacing the entire boiler system). But there was never any pressure to choose a more costly alternative. To the contrary, he provided enough information and a thorough explanation to be confident in my choice. There's a sense that Winters, from the technicians to their manager who answered my initial 'emergency call' are interested in long-term relationships with their clients. As a homeowner, that's very reassuring.
Phil Zakim-Yacouby
a month ago
Offered great advice, creative solutions and took his time in navigating the issues. Have a great assessment and advice.
Stephen Scully
2 years ago
Brad was extremely professional and helpful! He took the time to explain the ins and outs of our new boiler and kept a clear line of communication with us during the entire installation process. I definately recommend working with Winters Home Services and Brad.
Suzanne Lubeck
4 years ago
Like everyone else, waiting until the first chill to turn on the heat, meant we had to wait a week before we could get service. (As it wasn’t an emergency, it wasn’t too cold out, so this wasn’t a problem.) Once Zane arrived we got full attention. Turns out we have the one Buderus model boiler that was discontinued, so parts proved illusive. Initially Zane predicted the parts we’d need, (pump and control panel,) and could assess the price, just finding them was tough. He stayed on it, keeping our job a priority, returning multiple times until he got it working, ( and the price stayed the same.) He is top notch friendly, pleasant to work with, and totally competent. I’m so grateful for his problem solving skills, part plumber, electrician, engineer, and magician!
Brian from Winters Home Services is professional and punctual. He did a great job at figuring out what the cause of the heating problem was. Will definitely use their services again.
Dede Dussault
a month ago
Jamie fixed the problems that I had called about, and gave me good ideas about heating system maintenance. Really helpful, efficient and explained everything very clearly.
This is the first time that I use Winter company and had a very good experience with a very good technician. They came in a very short time. Brian is extremely professional and knew exactly what we wanted. He diagnosed our heating issues and explained our service options (easy to talk with). During the repairs he’s very thorough. I will definitely come back to them and refer them to everyone else for sure!
Sarah Korval
2 months ago
Chase and team were super quick and helpful!
Estimate came day after I called. Professional came @ 1230 on 12-2 appointment estimate. On high side of estimates but they have great service, professionalism
Have been using Winters for years, have always appreciated their prompt, quality service. Most recently, Maury came out to check on our boilers and gave us a free-if-charge check-up. Will definitely keep using Winters in the future.
Winters Home Services technician Vincent Holley arrived on-time. He was courteous and professional and spent time to answer our questions. Best of all he was able to find the right problem and fixed our AC!
Matthew Boucher
4 years ago
Zane came out and fixed our unit within 4 hours of calling Winters. He was very responsive, knowledgeable and personable. Highly recommended. The unit was up and running in no time!
I certainly wouldn't call this company a bargain, but I will say they are worth every penny. We are so lucky to have had Anthony Sousa as our plumber/fixer. Knowledgeable, kind, thorough, and a delight to work with. Explained issues so we could understand and make decisions that made our lives easier for the long run. Thanks so much!
Sarah Darling
7 months ago
We had a fantastic experience with Winters from start to finish - from a receptive and helpful time on the phone setting up our appointment to outstanding and friendly service from both of the employees, Zane Villandry and Andres Santiago. Zane shepherded us through a complete diagnostic for our malfunctioning ancient furnace, taking the time to make sure that we were on board with every decision, and when we determined that it was the right time to replace it, Andres did a wonderful and timely job. Very grateful to both for their professionalism in every detail.
I called Winters Home Services on a Wednesday night and talked to someone who said they would contact a technician who would call me in the morning. They actually called me 15 minutes later and we set up an appointment for Friday between 12 and 2. I also received a text confirming my appointment. Thursday afternoon I received another text reminding me of my upcoming appointment for Friday. The communication with this company is excellent. Friday afternoon I received another text that my technician (Zane) was on his way. Zane arrived around 12:30 and was so personable and polite. He quickly and accurately assessed and repaired my air conditioner. I would definitely recommend this company.
Kate Anderson
4 years ago
Josh came out to our house to fix an epic clog in our kitchen sink drain system. He was here for several hours and despite the basement being completely trashed by the clog, he cleaned up the clog, replaced the piping and truly cleaned the basement excellently. I was very impressed. Josh did a great job of estimating and explaining the job to us. Would happily work with him again.
John was a wonderful worker and very conscientious. I enjoyed meeting him and our conversations and he was very clear about what he was doing with our mini splits.
Bernadette Kennedy
2 months ago
This is the second time Colin Sullivan has come to our home! He is professional, knowledgeable and very thorough! He answers all questions and makes certain you understand his explanation. In addition, Colin could not be more pleasant! We hope he continues to be the technician who comes for any future need! Colin is an asset to Winters!!! Thank you Colin!!!
I wasn't happy that the problem with the furnace wasn't fixed the first time, but appreciate the quick response when I called about the problem. The technicians were masked at all times, explained the situation in detail. They arrived when they said they would and identified some issues (with National Grid) that went beyond what what they had to.
Tommaso Melodia
5 years ago
Called Winter Home Services for a problem with my home heating system on a very cold day. Jeff arrived within an hour or so. Fixed the problem in 5 minutes. Did not want to get paid. Very cordial and explained what he did in detail. My best plumber experience ever, will use him again for sure!
Zane was friendly, professional, and a pleasure to work with. He arrived on time, gave clear explanations, and resolved the problem promptly. Winter's rates are high, but that's not his fault.
AnnaMaria Albright
a year ago
Rafael Guzman was our service technician and he is greatest. Rafael comes in fixes our problems and keeps us completely updated with everything he does. I have always had good results with this company.
Joe Dixon and Jimmy (not sure of his last name) installed a ductless air conditioning system and a water filtration system in my home in March. They did a great job and were unfailingly professional, considerate and pleasant. It can be a disruptive process but they managed to minimize the disruption which I appreciated. A month or two later I called Winters with a couple of issues I wasn't happy with; the service manager responded immediately wanting to make things right, and he sent someone out to take care of them. Good customer service!
They wouldn't give me a price for a standard toilet install over the phone and when they got to the house the quote was very high. The install was fine and the technicians seemed respectable and skilled but it was a very basic install and there was no reason I couldn't have been given the price in advance. I would not use the company again because of their business practice.
Winters did a great job . Very professional and knowledgeable. We had serviceman Brian Falasca come and take care of my AC problem and he did an awesome job. Friendly and knowledgeable. Thanks again
Winters Home Services has always provided me with prompt and thorough service. All technicians that have had to come to my house - whether it be to service a hot water heater, a heating system, a clogged drain, a faucet issue, or leaking pipes - have been very professional and helpful. I'm very thankful that I have a service contract with them and can count on them no matter what or when the situation.
Genesis Faith
a month ago
I cannot rave enough about this service! Had Jamie and Lukas come out to replace a water heater and then they ended up doing a bunch of other things for us also!They are friendly, affordable, thorough, knowledgeable, fair, honest and so much more!They offer affordable monthly payment options for those big jobs that might not be able to otherwise.They really saved our butt today and we will definitely be having them back in the future.So glad we called them!
Chase and James) Jamie) were amazing people who had great knowledge of the job and were very considerate with my time. It also helped with great humor. I appreciate the Great service thank you, your boss needs to give you guys Bigger raises and maybe some vacation time😉Zahra w.
Zane did an awesome job and Winters was terrific in responding. Really appreciate them!
Adam Ruprecht
4 years ago
I could not have had a better experience with Winters Home Services. I had a sudden sink leak over the weekend, and Winters had a technician (Maury) come by quickly. Not only did Maury arrive even sooner than I was told, but he also was as courteous and as professional as could be. The issue was solved quickly and for a very reasonable price!
Monique Stanyer
2 years ago
This is my second time using Winters service. They are timely efficient, patient, and do an overall AWESOME job. Thanks so much to Zane and Lucas this second time and shout out to Vince and Lucas for the first time. Great job guys!!! Thanks again.
Our furnace went out in the night and we woke up to a cold house. They were prompt in responding and Zane was able to come out pretty quickly. He was able to diagnose and fix the problem. Very pleased with the response time and professionalism.
Just bought a house in Watertown and signed up for year round service of AC and furnace with Winters. Maury has already been out twice to help us ensure everything with the new home is in good working order. He is extremely nice, very knowledgeable, patient with my many questions and generous with his time. He was just here to ensure our AC was working well and, after having found that it needed a bit of coolant added, stuck around for quite a while to monitor everything for us. We appreciate the great service!
Toinette Rivas
2 years ago
Our heating stopped working this winter. We called Winters and they were able to get someone out to us first thing the next morning. Their technician, Vinny, was wonderful. He quickly identified the problem and fixed it for us. Vinny was very friendly and offered to make sure other aspects of our heating were working properly, which they were. I would definitely recommend Winters, and ask for Vinny!In addition to Vinny, we also now have Jamie coming to our house. Jamie removed a broken old electric water tank, put a tankless, added a water filtration system to the house and created a five year plan for me for all the units in our home. It was a true pleasure to work with Jamie and it was the peak of the lockdown. so thank you for everything!
Jesse assessed and gave his recommendations and cost estimates on what we need to do to fix our leaky faucet and malfunctioning toilet handle, and checked on our water pressure that turned out to be too high. Matthew came to do the job of fixing all the aforementioned problems (replaced the faucet and toilet handles and installed a pressure regulating valve). Jesse apparently left good notes for Matthew and that is commendable. They were both professional, efficient, communicative, and amiable. We appreciate the work and professional ethics Jesse and Matthew demonstrated, which is what we have come to expect from Winters Home Service! They delivered!
Leonard C Marcus
2 months ago
Technician arrived on time, was friendly, knowledgeable and efficient. He did an excellent job on our central air conditioning system.
Mike was very responsive his communication was excellent. He was on time and very thorough. Very positive customer experience with the company.
Vinnie came to my house yesterday to assess the problems we were having with our hot water heater. He was very thorough, professional and courteous. He completed the new hot water heater install within the time frame he initially indicated and we are very happy with the work he performed.
Prompt professional and outstanding service! The technical, Maury was outstanding! He called prior to arrival and showed up right on time... very professional! He went over the options with me to fix my mini split , once my wife and I decided Maury told us that we can do it the next day! Again he called, and showed up right when he promised. Great service! I’d definitely recommend!
Excellent Services!Maury is truly knowledgeable,professional, efficient, friendly and honest person.We had requested for his services and trust him with his works. He took his time explaining and diagnosed the problems.
Absolutely amazing service. Maurey Ortega is a true professional and knows the stuff well! He was able to quickly identify the root cause of the issue and provided best recommendation and service plans for long term maintenance of the HVAC systems.
I called Winters Home today after realizing that my water heater was leaking and needed to be replaced. Within, an hour, Brian and Maury came to the rescue an d were able to replace the water heater with ease. They labeled everything and cleaned up the area. Good professional service.
Deb Christopher
3 months ago
Jesse was very friendly, informative and professional!
Michael Vanderbeek
4 years ago
Zane came, started his diagnostic test, realized the issue was not mechanical but rather a tripped breaker, reset the breaker and then left without charging me. Hard to ask for more in a contractor. Thanks so much! These guys also respond very quickly to requests for service and keep you in the loop throughout the process. Again, what more can you ask for? Highly recommended.
Todd Basnight
4 years ago
Our heating stopped working during a cold spell this winter. Winters was at my house first thing the next morning. Their employee Vinny was friendly and knowledgeable. He quickly identified the problem (old filters, re-boot system) and the heat came back on. Vinny also offered helpful suggestions for a few other maintenance-related questions. I would highly recommend Vinny and Winters!
The service was excellent but the price seemed very high——$450 for the a maximum 20 minute operation of diagnosing and changing a small switch. I forgot to ask what the switch itself cost but the serviceman said price was high because of the travel and service. I will check others’ prices before trying Winters again.
Karyn Carpenter
4 years ago
Who likes the thought of spending the day with a service technician in the home? Probably not most of us! But today was literally a pleasant and fun experience with two of Winters Home Services technicians, Vinnie and Maury! I don't think I can EVER remember saying that before! They were on time, professional, knowledgeable and extremely considerate of the house and as a bonus had a sense of humor!! They kept me informed of their progress and what they would be doing next, they showed me anything that I was interested in trying to understand. It really felt like it was a friend that was helping me out not a service company. We have worked with Winters for over year now and they have showed up quickly, addressed the problem accurately, given us fair options and worked with us on pricing. Couldn't ask for more! And a big THANK YOU to Vinnie and Maury!
Chef Style Boston
3 months ago
Zane was on time (15 minutes early) and jumped right into things, communicating about each step along the way. Not only was he thorough, but also extremely professional, friendly and engaging. Highly recommend, a 10 out 10!
Chase was perfectly on time, diagnosed the issue in a matter of minutes and then took the time to ensure he was 100% correct. The fix ended up being pretty easy and it was done in no time. He was the best, can't say enough good things about him.
MAUREEN SULLIVAN
2 years ago
Nick replaced the washing machine water shutoff and hoses to machine. Nick was very prompt, professional,competent and a pleasure to work with and cleaned up the work area meticulously. We would definitely welcome him back.
Bennett Chaney
3 years ago
Nice people, absurd prices.After some research and estimating on my own (time, equipment with markup, materials with markup), I still ended up paying almost $500.00 more than it would have cost if their rate was $200/hr. This is even if every item for clerical work and delivery was rounded up. I have the spreadsheet if you want to see it.The final price was about 4X any other price that I found elsewhere after getting into the contract for services and being convinced to sign up for a credit card and making a deposit. This was for an unexpected replacement of a water heater a couple of months ago, which has some sense of urgency to it. Shame on me for being so easily manipulated. There were three options, and I somehow decided on the most expensive. After realizing what was going on, I was able to renegotiate to the 2nd most expensive. Prices were justified by a permitting hocus pocus and twenty years of experience (a guy in his early/mid thirties). Installation of the new heater was well done, though a little clumsy with denting the pan when setting it down before measuring.2 stars instead of 1 because they were quick.Dignified tone slips away easily when thinking back on this transaction.Don't forget to shop around. Get more than one price for things.
Shana Alexander
4 years ago
Kudos to Winters — Zane Villandry in particular. An urgent call was returned almost instantaneously. Zane walked me through shutting off the heating system, and asked several questions about what was (or was not) going on. Zane was knowledgeable, courteous, professional, and, most importantly, did not “talk down” to me (a woman customer), or make vague generalizations. He was concrete and matter-of-fact, and had a can-do attitude.
Zane is wonderful. He is on time, professional and charges reasonably. He quickly identified and fixed the issue with my A/C system, explained and sent a photo to me as record. I would gladly use his service again and recommend him to others.
Rose Villandry
a month ago
Colin was great, pleasant and professional and helpful!
Winter Homes sent their technician Zane V. to our house a few hours after we called to report that our heating unit was making strange noises. He was very professional and went to great lengths to obtain a difficult to find part so that we wouldn’t be without heat over the weekend. Kudos also to the dispatcher in the office who was very helpful. Highly recommended!
UPDATE NOV 2019: Have had Winters out twice this fall and they have been fantastic both times! When it rains, it pours-- replaced a water heater, & now need to replace a boiler. Vincent was our service tech & he is fantastic. Explains everything thoroughly, doesn't make any unnecessary recommendations, was super helpful with the financing & also very careful to not let our cats out :). Offered us space heaters, if we need them, too. Very nice guy.AWESOME work & experience! We have used Winters since Hub Plumbing went out of business, and they are great with our old steam radiator system-- not everyone can handle the old technology. So, we just had our pilot light die yesterday on a 17 degree night. Zane was great! He offered to come out last night, but we were good with electric heaters so we could to wait until today-- and avoid the emergency fee that he was up front with us that we would incur. Zane showed up on time today, took care of multiple problems, and was polite & a pleasure to deal with. He explained everything as he went in simple terms, and didn't try to up-sell any unnecessary services. I couldn't be happier. We HIGHLY RECOMMEND Winters & Zane!
Jessica Gomes
2 years ago
This is an honest review. This is our first time using Winters. Vinny is extremely professional and knew exactly what we wanted. He diagnosed our heating issues and explained our service options (easy to talk with). During the repairs he’s very thorough. Ask for Vinny at Winters!
Ralph was punctual, professional and friendly. He identified the problem with the furnace and repaired it quickly, explaining clearly the issue and the steps required in order to fix it. All in all, a satisfying experience with no glitches. Without hesitation, he deserves five stars.
Vincent was very helpful in explaining and addressing our unreliable furnace issues. He clearly knew the equipment and was incredibly communicative, responsive, and efficient.
Jamie J. was absolutely fantastic and is a real asset to the company. He was punctual, professional, and personable. His experience level really shone through- very knowledgeable, extremely thorough and patient in making sure all of my questions were answered clearly, and addressed every item on my list before departing. Highly recommended. I will be calling Winter’s for any future plumbing/ HVAC projects and I will definitely be requesting Jamie. Thank you, Jamie!
Great service, Jeff came by my mother in laws house to check out some potential issues before she buys a new home. He was thorough and efficient. I would recommend winters to anybody looking for top notch service.
This time: James quickly installed a pressure regulator and some water hammer arrestors to protect my washing machine.
Last time: Mike took care of the several issues with slow drains and leaking fixtures quickly and professionally. Highly recommend.
Kristin Romine
7 months ago
Chase and Sean were professional and helpful. They shut off gas to a stove while making sure that the stove in the other unit still worked and fixed a leaking bathtub faucet.
Richard Mullaney
7 months ago
Vincent and his team were amazing. They showed up on time and fixed our issues efficiently and effectively. I would highly recommend!
Diana Jensen
3 months ago
We had an issue with our garbage disposal and we ended up having to install a new one. Tony was awesome! He was friendly, professional, and very knowledgeable. We would highly recommend both Tony and Winters Home Services!
Sheryl Tavilla
3 years ago
Amazing amazing amazing! I called Winters HVAC for EMERGENCY right after Christmas and they were here in 48 hours. Jeff was amazing gave me a great quote and fixed it that day. Are you kidding me these guys are awesome I’ll call them again in the future. Don’t waste your time with anybody else I’m not even kidding! Thank you Winters
Zane was prompt, professional and knowledgeable. He is also very personable and therefore he was a pleasure to have in our home. I would absolutely recommend his services to others.
Kerri Kivolowitz
a year ago
Brad and his crew just finished up installation of five mini splits in my house. They were incredibly professional, communicative and courteous throughout the whole process and they put a lot of effort into cleaning up after themselves and making sure they disrupted things around my house as little as possible. As a bonus, they saw me struggling with some small home projects like hanging a shelf, and went ahead and took care of it for me before they left for the day. I can’t recommend them enough. It’s been awhile since I’ve had such a positive, easy, straightforward experience with a contractor.
Marjorie Hahn
2 years ago
Our old kitchen sink faucet had corroded underneath so that it was very difficult to remove, but Michael was extremely persistent and was able to replace it when others have not even been willing to attempt it. We really appreciated his persistence. He get's my highest recommendation.
Taylor Halliday
4 years ago
I had such a great experience with Winters Home Services! Brad and AJ came to do the work and they were absolutely incredible! They were quick and friendly and actually left my basement cleaner than when they came! I appreciate them both along with the entire company.
Stephen Meuse
3 years ago
Josh came to our house to fix a running toilet and leaky sink. The sink wouldn't come away from the wall and Josh didn't want to pry it off and ruin the tiles behind it. So he curled himself into a ball, called a colleague to help out (it was Zane, who has come to our house so many times, we're considering building an addition to make the commute easier!), and meticulously installed our new faucets so everything is running smoothly. Josh is careful, explains everything he's going to do, then explains it again later after he's finished. We felt like we were in capable hands.
Andrew Brownlow
3 years ago
Vincent Holley (Vinny) is awesome! He's truly an outstanding service provider. He's helped me on multiple occasions and always goes the extra mile to make sure I'm taken care of. His expertise and sincere desire to help have earned my trust. I highly recommend him.
claudia taylor
4 years ago
My husband and I are happy to review Winters Home Services. On a recent, initial visit, plumber Jeff did a walk-through with my husband, looking at all the problems we thought needed repair. Jeff described several pre-repair things we could do, and those suggestions saved us A LOT of money! After we did the what Jeff described, he came back to do the actual repairs, and was thorough, friendly, took great care to keep things clean, and did an excellent job of fixing what we needed fixed. For example, we've lived in our house for 12 years and never had water, except for a small, cold trickle, in the downstairs 1/2 bath sink. Jeff said the problem was calcification in the faucet apparatus, and that we should go to Home Depot or online and buy a new faucet. We found a nice, inexpensive one that fit the decor of the house, Jeff installed it in a jiffy, and, voila, we have a working sink with hot and cold water and good water pressure. This is but one of 3 or 4 tips that came from the initial visit that led to successful repairs during Jeff's second visit. We had used Winters in the past, before this recent round of fix-up jobs, and we will continue to use them as long as we live in the area they serve. Both of us would recommend them highly and without reservation to any and all folks needing home services. Thank you Winters! Claudia & Lee Taylor, Framingham, MA
Dmitriy Peregudov
3 years ago
The technician was friendly and on time, but didn't fix the problem. He decided that the problem was with a capacitor in a compressor unit, he replaced it, cleaned the unit , charged $760+ and left. This didn't fix the issue. When I called a different company they fixed the issue in 30 mins and said that the issue was with the broken wire connector inside the compressor, under the fan and most likely there was no need to replace a capacitor at all, as fan was fully functional. I brought up the issue with the Winters management and they were reluctant to issue a refund sighting that I got a new capacitor and should pay for it. The technician didn't properly diagnose the problem and I won't pay for it even if it means taking Winters Home Services to small claims court. When I offered an opportunity to fix the issue technician suggested to perform a leak search for $1700+ and offered to credit $760 towards it, what a deal!
Colin was terrific. He was very thorough in cleaning and troubleshooting our HVAC systems in preparation for summer. I would highly recommend Winters in general and Colin in particular
Professional & high quality work in finding, removing and replacing an old section of the kitchen galvanized drain pipe. Brian, Plumber was friendly cordial and cleaned up the work areas. Great experience with this service call.
Maury Ortega arrived a mere 20 minutes after my call with a broken HVAC unit. Within another hour he had it up and running again for me. He was very professional and offered smart suggestions on upkeep for my systems.Thanks Maury!
David Gillies
2 years ago
Zane Villandry of Winters Home Services came over to give me an opinion and options for my gas furnace. The system is 32 years old and heats a large house. I had another company come by earlier who said the furnace was way past its useful life and about to fail. Zane gave me a range of options (from upgrades to full replacement) and said the system was, though old, still fine, well built, and not about to fail. I opted not to do anything and the system continues to work well. He didn't even charge for the consultation. I'll be using Winters from here on in.
Garrick Potz
3 months ago
Our tankless hot water heater slowly stopped providing hot water. Response time for a repair visit was very quick. Chase was very polite and knowledgeable of our system. Replacement check valve is ordered for the revisit install. Thanks Winters!
Vincent and Ralph came over today for an unknown but problematic leak in my water filtration system. After a quick diagnosis, Vincent found the problem, and helped me with what turned out to be an easy part replacement. Vincent has done work here before, and I very much appreciate his professional manner as well as his friendly service. Vincent is one big reason that I'm happy to be a client of Winters Home Services.
Christine Walter
a year ago
Our technician, Brian was very professional. He was on time, he let us know exaclty what he was doing, he answered all of our questions, the quote was as expected and he even looked at another issue for us while he was here. Communication is excellent and service is dependable.
Jessica Lian (simplicityxlove)
3 years ago
Our furnace stopped working for about two days and I called the previous heating company to come out but the company changed and only does commercial, they recommended Winters Home Services. The company assigned John Hibbard and he was amazing! He explained to me how everything works several times and he was so patient with me asking like so many questions! He even drove 40 mins one way to get the parts that were needed to fix our furnace! So thankful that he was able to fix our furnace and now we will not have to worry about our heat anymore! All thanks to John! I have a great experience with John and Winters! Thank you for your service!
MELANIE BEDROSIAN
2 years ago
The folks from Winters came to give me an estimate on some heating system work. They were very professional and extremely responsive. I look forward to hiring them to install my under the sink water heater as well as signing up for service agreement.
Mara Prentiss
a month ago
Mike did an excellent job installing thermo static valves on old radiators. He explained everything clearly, and in general offered both excellent service and excellent customer service.
I live in an apartment complex and was told the unit below mine was leaking and coming from my toilet. Called on to make an appointment Monday afternoon and was able to get the next available slot that following Wednesday. James came through and collaborated with maintenance on site and seemed to be able to quickly diagnose and fix the problem. My wax seal ring needed to be replaced and James did a great job. 10/10 would recommended but it was a little pricey.
I recommend Winters to anyone looking for AC/Furnace repair and maintenance. James and Chase came to service my older AC units. They arrived exactly on time, and were both professional, respectful, and highly informative throughout their visit. They thoroughly explained the current state of my system, problems I could run into overt time, and gave me helpful tips for maximizing the lifespan of my units.
Jono Gallagher
5 months ago
The guys were right on time, friendly and professional and willing to look at all my projects and answer all my questions. I’m still pricing out my projects but there’s a good chance I’ll move forward with them.
jonathan amakawa
3 years ago
Super happy with Jeff's service. Again I needed help with my heater. He came right away and was really thorough. Will absolutely be calling again.Really happy with my service. Ralphie was prompt and super helpful. I'll definitely be using them again.
Stephanie Donvan
4 years ago
We called Winters Plumbing when our heating system broke during the recent frigid cold weather -- Vinny arrived at the door with a smile on his face and he saved the day!! His confidence and skill put me at ease, and he diligently worked to resolve our heating problems. He was magnificent!! Efficient, skilled, polite, and even made our dog happy! We are extremely satisfied with Winters Plumbing, especially Vinny and his assistants Anthony and Jeff. They deserve more than 5 stars in my opinion--- Thank you!
Elle Callahan
3 years ago
My hot water heater sprung a leak the night before a holiday. Winters sent Anthony along, and a new heater was installed in leas than a few hours. He was professional, polite, and very clean. Can’t rave enough about the amazing service. Thank you for helping me avoid a basement flood!
Elena Koundourakis
3 months ago
I had a new boiler installed that had issues communicating with a water pump. I particularly appreciate their management supporting the resolution of the problem, and in particular sending over a technician who is very knowledgeable with steam. Bryan approached the system as a scientist and got to fix it. I am grateful. He has been maintaining my heating system ever since. I highly recommend him.
As always, the technician was professional, knowledgeable, thorough and polite. It’s a very good company!
Richard Ezerins
4 years ago
We were having heat troubles for almost a week, when we called Winters and they picked up immediately even tho we called at a late hour. Zane came punctually on Christmas Eve and fixed our boiler for us. Very knowledgeable and professional, Zane worked and finished in under 30 min with the boiler working better than ever. Also gave some good tips on preventative maintenance. All around great service experience.
I recently hired Winters Home Services to replace my broken central air. They were excellent! This company is very professional and responsive. I do not live in a convenient part of the city and the whole process (which could have been extremely stressful) went so smoothly. I will definitely recommend to my family and friends. THANK YOU!!
I had Winters come to my home to inspect my HVAC system and give me a quote on a plumbing job. I'm very impressed. Maury was thorough and professional and gave me a very honest assessment, no hard sell. He even helped me figure out an issue unrelated to what I had called about. I will definitely be using the company going forward.
Alesia SelbyFlemming
5 years ago
Winters is an excellent HVAC and plumbing service company. They are my choice for servicing my furnace (and they provide long term contracts which give discounts on other services). They are trustworthy and reliable. They are on the high side price-wise, but you get what you pay for. One of their technicians, Vinny, came to my house on a Sunday night and replaced a pump to fix my water heater. Within a few hours, I had hot water for the shower. Vinnie was professional, prompt, and very friendly. I would be happy to have him back in my home when I have problems with my HVAC.
We have used Antony many times, he is very knowledgeable, communicated well and goes beyond his way to fix the issue. Highly recommended.
Nathaniel Rowe
a year ago
It’s a common tale - first hot day of the year, we turned on our central air and nothing happened. With 97 degrees in the forecast for the weekend, we called Winters. Vinny and Lucas came out quickly, stayed late to replace our condenser, and got it up and running before the heat wave hit. They were friendly, professional and did a great job on the installation. Absolutely recommend.
The 2 young men that came out today were the friendliest and most professional workers that I have ever met. They did a fantastic job in solving our old leaky kitchen pipes which were in worse shape then we even knew. My brother Stan and I will call on them again to come and replace our older faucet very soon.Thank you for the great service .
Adrienne Nussbaum
7 months ago
Maury is great! Always explains everything clearly and gives me options and follows up.
I'm extremely pleased with the service I received from Maury. He was polite, friendly and clearly knowledgable about HVAC systems. I asked questions about my AC unit which he was able to answer easily and thoroughly. The work Maury completed was quick and efficient, resulting in everything functioning as it should. I'm a satisfied customer.
Maury was great at diagnosing and communicating the issues with my heating and AC systems. He was very willing to check other issues I asked about and to explain the costs of installing a new AC system. I would recommend him and Winters.
As a property manager, getting a no heat call can be a real nightmare. We have relied on Winters in our greatest times of need, and I highly recommend them for their professionalism and the high quality of their work. They're not the cheapest, but you really do get what you pay for!
Technician is very polite, and professional.He took the time to explain to me in details about the water heater. The paperwork for the price quotes that he presented are very clear and organized. I would highly recommend him. This is at the top pick of my choice for the repair. I think I will move forward with this company for the repair
Judith Haber
2 months ago
Brad Hudson installed my HVAC system. He was wonderful! Sean fixed the improper installation on my washer dryer, which the original installer messed up. He was also great!
Easy to schedule. Right on time. Sean was excellent--knowledgeable, good at explaining, did quality work.
Zane did a great job today repairing our heating system. He was systematic, idenfied the faulty part (brokrn ignition rod?) quickly. He also explained very clearly and gave us advise regarding the maintenance of our tankless water heater.
I liked how Winters communication via text and picture so you can see who is doing the job.
Sol Carbonell
4 years ago
Vinny was fabulous! He took the time to explain the specifics of what was wrong with our radiator, fixed it and also was thorough in checking whether there was something else that needed to be repaired. He also explained the different plans the company has and we are considering joining the year plan to have both the radiators and air conditioners serviced.
Sarah Ellison
6 months ago
Technician came right away, figured out the problem, fixed it immediately. Courteous, friendly, helpful. Couldn’t ask for more!
William Stanley
a year ago
Moury came out to give me an estimate on moving my AC. it really makes a difference when you have someone who is So open an Honest. he helped me see options i had never thought of. explained everything clearly. i go with my Gut when choosing who to do business with and i have a new HVAC company i want to work with. Thank you.
Xiao(Albert) Wang
2 years ago
Zane helped us replace our leaky water heater. He and his team were excellent. He was very professional, friendly, knowledgeable and on time. They finished the job extremely well on the same day.I highly recommend Zane and winter home service.
Noralie Barnett
7 months ago
The two technicians were cheerful and courteous. They evaluated the situation, made several alternative suggestions and respected my input. They solved a minor (unrelated) problem and arranged to return to deal with the kind of ongoing problems that afflict a 160 year-old house. Very satisfied!
Angela Del Vecchio
5 years ago
My company had been having issues with our heating/cooling system. After calling here, everyone made it so easy to get an appointment and quickly as the hot weather was approaching. Vinny and Maury came the next day, examined our unit and showed us what the problem was. It was a super easy fix in which they took care of in about a half hour. Extremely professional, exceptional service and overall great experience. I would certainly recommend Winters Home Services to anyone in need! Thanks again for your help guys!-Fenagh Engineering
Daniel Abraham
2 years ago
The person who took our call was clear, helpful, and got us an emergency appointment scheduled for later in the day, and kept on it until we got an earlier appointment! The person they sent was professional and friendly, followed the COVID guidance well (and I'm extra paranoid), He was on time, gave me options, a quote on-site, got the parts quickly, tested everything, cleaned up well, and we now have working heat! Excellent work, very happy.
Anthony is an amazing tech. Smart, punctual, a joy to have at my new home. He is the Best. Very informative, willing to answer questions. I highly recommend him and his work.
Tom Krajewski
4 years ago
Joe and Dan were great techs, very punctual, polite and respectful. They put on boot covers before stepping in, I told them they were not needed. They greeted my entire family walking in, when the problem was diagnosed they understood that my wife should be involved in making a costly decision like the one. I work with the public and could see the struggles they had but they kept their cool and fixed the problem correctly. Having guys like Dan and Joe is a great asset, I’ve had a few plumbing companies over the 13 years of owning the house and they earned a repeat customer. Winters will be the first company I call if plumbing work is needed.
They were very careful and respectful of the social distancing rules in our household. I really appreciate that. The work was done well, on time, and efficiently. We have used them in the past for other heating related things and the have been really goodUpdate:Today our water heater went and Vinny and Lucas came out really quickly to ensure that we didn't have to take cold showers during a polar vortex. They were timely and reasonably priced. And they listened to all of our safety protocols re: Covid. It was another great experience with this company. I highly recommend them.
The company did a great job helping me fix an HVAC - smart thermostat issue. I am very satisfied with the professional job done by the technician, Brian. Thank you!
Zane V was great. he was prompt, friendly and very knowledgeable. I found out my water heater was broken around 1100 am . Zane had a new system in and running by 4 PM. now they're not the cheapest around but they're reliable and efficient. You get what you pad for. to me that's well worth it.
Sandhya Murali
a month ago
Colin did a great job servicing our ACs - very professional, on time, and communicative! We've used Winters for other HVAC issues and they have been great every time.
The six year old water heater in my condo decided not to work on the eve of my son's graduation. Winters was excellent in getting a plumber out quickly. Joe came out and troubleshot a variety of issues and when that didn't solve it, he contacted another Winter's plumber, Brian, who had worked on a similar unit and got it working. Joe touched base with me out of work hours to keep me fully updated and Brian took the time to educate me about the issues and helped find a solution. I can't say enough good things about the work that Brian and Joe did during this hectic time.
We called to have our HVAC units looked at. Technician Maury came and did a great job. He was courteous, prompt, and respectful. He wore shoe coverings and a mask inside our home. Maury explained what needed to happen to fix the HVAC, that he'd need to purchase a part and gave us a cost estimate for the replacement.He also gave a few additional recommendations to ensure they continue to run well. After that, he stepped away so my husband and I could discuss these options without feeling pressure. We appreciated his discretion.We are pleased with the service, professionalism, and are staying cool once again.
Zane came and was very professional and worked extremely fast to fix our hot water heater. He also came within an hour of our call due to the freezing temperatures outside. GREAT SERVICE
Andrea Gewirtz
3 years ago
My experience with the customer service, professionalism of the employees and installation was terrific. I called on Labor Day because my hot water heater broke. I was given the first appointment the following day. Zane, the installer was professional, friendly and competent. He was careful to not track dirt into my home and kept to schedule. He is an asset to the company.The only issue I have is related to the cost. I paid more than I anticipated. I checked around after the fact (my bad) and I paid significantly more than I would have if I chose another company. Lesson learned, always do your cost comparative homework.
Joyce Barsam
3 months ago
He fixed the slow drain and eliminated the banging noise from the washing machine pipes. Thank you for sending such a knowledgeable plumber.
Quentin Fennessy
3 years ago
We needed to have our heating system drained and radiators disconnected prior to a small renovation project. Brian F of Winters did a thorough, professional and speedy job this morning, while also offering good advice on several other items in our house. I will definitely hire Winters again.
Hank Layfield
7 months ago
Boiler servicing. Zane, from Winters Home Services was able to quickly determine the source of the problem, provide multiple recommendations for how to proceed, then quickly implement the selected solution.
Maury arrived right on time, thoroughly explained what he would be doing in determining my furnace problem and performed this task in a most thorough and efficient manner. He was very knowledgeable, friendly and helpful in accessing cost options.He is my go to guy at Winters!
Kristina Grinovich
3 years ago
Zane was very professional, kind, and worked quickly to install my new water heater! He explained the issues to me and provided options. He installed and removed my old water heater quickly and I now have hot showers again! I highly recommend this company and Zane.
Brian is extremely knowledgeable, professional, efficient, and pleasant. He quickly assessed the problem with the leak in my shower/faucet, advised what parts to purchase and did a great job installing everything. Other plumbers had advised that I would have to take down tiles, create holes in walls, etc. I am so grateful that Brian came here and solved my plumbing problems. Next he will be repairing a Kohler kitchen sink sprayer. Thank you Brian and thank you Winters!
Elizabeth Gombosi
4 years ago
Our boiler stopped working just before an expected storm and cold snap. Our plumber couldn't guarantee service before the pipes might freeze. We called Winters and David was there within the hour and had us up and running quickly. He also gave us several good tips regarding what to look for if the boiler quit again. Amazing!
Donald Halstead
a year ago
We use Winters for all important plumbing and heating-cooling jobs and systems. Today John quickly and accurately diagnosed the problem between our boiler and the indirect hot water that runs off the boiler (we were getting steam heat when it was not called for, and no hot water); fixed it (replaced the appropriate pump); and then spent all the time needed to make sure that communication was complete between the two in all ways, that there were no blockages anywhere, etc. John was one more in a line of Winters people we have known over the years who have all been problem solvers and do quality work. Excellent.
Tony was great! I had a leaky water line, and was able to easily schedule an appointment. Tony arrived on time at the beginning of the appointment window, and was able to diagnose and solve the problem in just a few minutes. He was friendly, courteous, and efficient. I would 100% use Winters again the next time I have a plumbing issue.
Lucienne Ronco
2 months ago
Chase did an excellent job of fixing outdoor plumbing and irrigation faucets. He communicated very well the entire time he was right on time and he was really friendly. I highly recommend him and winter.
I called Winters late in the day, which didn’t matter. They just wanted to solve my heating problem. Maury came was very professional fixed my system, cost was right, outstanding service. Highly recommend Winters - a great company!
Robert Tanner
3 years ago
Winters Home Services (WHS) responded promptly to an emergency water heater issue within hours of it being reported. WHS has a star technician with Zane Villandry. He arrived on schedule, diagnosed the situation, and provided replacement and cost options for a replacement water heater. Zane had the new water heater delivered in less than 2 hours. The installation process was completed that same day. Zane is a 5-star professional, and I highly recommend him for any home services.
Winters was so responsive—really appreciate the updates and how communicative they were. They got a plumber to our house much sooner than expected. Mike fixed the problem pretty quickly and for a fair price. He was very knowledgeable and patiently answered our questions. We’ll definitely use Winters again.
Robert “Bob” C
2 months ago
Sean visited my home promptly and fixed the leaky faucet expertly. Very professional and courteous.
Ralf Bernard
4 months ago
Maury did an excellent job in getting our old furnace back up an running.
Marc Girolimetti
6 months ago
John was great. It was obvious, from the moment he began speaking, that his years of experience have done him good. He did an incredibly thorough job, pointed out a couple of parts that will need replacing soon and left the area clean.
Our AC broke down July 3rd. They sent a technician 2 days later. Zane Villandry found the problem, explained it and made sure we understood all of our options. He gave us a temporary solution to cool things down until the installation of a new unit could occur.Beginning with my first call, I have been extremely satisfied.
Daniel Goodwin
2 years ago
What a model company. The technician (Rafael) who came over was very nice and smart as he fixed our 20yo boiler. When an issue of a faulty part came up a week later, the same guy was back out ASAP. Finding the problem took a bit (it was unexpected that a new part would have a manufacturing defect), and even though I would fairly say it was not his fault, there was still no charge for the fix. A+ all around, would recommend these guys to others.
Glen Schwartz
2 years ago
We hired Winters to replace our kitchen faucet. They actually came earlier than scheduled due to a cancellation, and they were great about promptly communicating with me to offer the earlier availability. Communication throughout was solid, and the technician who came to our home, Jesse, was extremely friendly and explained his work so I was aware of what was going on. They even sent me a text alerting me about who would be handling the service call. They were completely on top of COVID-19 safety protocols as well. I will definitely use them again!
Brian did the heater repair quickly & efficiently after taking the time to explain what broke and why. He cleaned up after himself and left the place like he found it. Good service and a good company. Would definitely use Winters again.
Brian OConnell
a year ago
Jesse did a great job, outlining the options available to me to perform the requested work. He then shared what work steps he was about to take, and asked me if I had any questions several times. He was totally professional, did a great job. I'm glad to be doing business with Winters, and they I'm sure are glad to have Jesse on their team!
James was able to come on the day my heating failed to diagnose the problem and schedule installation of the replacement water filter as quickly as possible. Great work done quickly, and was very polite as well.
James Kirkcaldy
a year ago
Nicholas was professional, knowledgeable, and friendly. He clearly explained exactly what he was going to do for regular maintenance to my boiler and central A/C so that I could understand. He worked efficiently and thoroughly. Winters installed my heating system, so I continue to use them for maintenance.
Luke Payyapilli
4 years ago
Called at 7am and had someone in at 10:30am to take a look at my water heater. Very professional and timely. The cost for the diagnostic exam/services was $231.00. Turned out to be less than 30 min of work and replacement of a connection. I appreciated the thorough nature of their process and them fixing it. I would've liked a price upfront like the person on the phone said I'd receive after the diagnostic but I don't think it was unreasonable for a house visit with work done.
Christina Vanderpluym
a year ago
Brad did a phenomenal job in replacing our boiler and hot water tank. It looks like a piece of art in the basement and works perfectly. Brad is a true craftsmen and takes pride in his work. Would definitely recommend to others
Jared Mancini
2 years ago
I meant to write this back in December. I was really impressed with Brian's knowledge of all things regarding my finicky Veismman boiler. He is also very professional, polite, very thorough, and is able to clearly explain what the problem is.*I also wanted to add in the fact that I also had a very positive experience with another tech named Vinny yesterday. Once again he was very polite, professional and punctual. I am continually impressed with the service so far from Winter Home Service.
Kevin Maguire
2 years ago
They called back a minute after I submitted my request, plumber showed up an hour later. My plumber was outstanding. Experience was great, besides the price. $450 seems pretty steep for a half hour faucet install job, parts not included.
Leanne Dagavarian
2 weeks ago
Maury did a great job fixing a problem that had been ongoing for weeks. He took the time to figure out what was going on and provided updates throughout the time he was doing the work. He is professional and polite and a real expert in his field. You can tell he takes so much pride in his work. Thank you Maury!
Portia Thompson
3 years ago
We received fantastic service! Brian was friendly, Knowledgeable, and fast! He solved every plumbing problem. He was also very respectful of our home and family during covid.Super great service! We will definitely call again!:)
Sahil Bhuptani
2 months ago
I got the pleasure of meeting Winter's technician - Zane Villandry, upon requesting a service dispatch to find out what was wrong with my mini-splits at my house.Zane was super thoughtful, polite (not just with us, but also with our 3 year pup who gets excited when visitors come home), and was efficient in helping identify the issue. Turned out that my mini-splits did not really have an issue - and I doubt I would have received a straightforward response from any other HVAC company (in my experience they always try their best to get money out of people like me who are less hands-on).I would HIGHLY RECOMMEND Zane for all HVAC and plumbing consults (he willingly took a look at my drain pipe and answered some questions around it, even when he could have just said no since that was not a part of the request). Great service and great staff!!! 😊
Margaret Power
3 years ago
John H. was extremely professional and cordial. He came to assess my problem and a second time to install the faucet I purchased myself. I am retired and wanted to minimize my cost. John arrived early and very quickly and efficiently replaced the faucet. He also removed all trash and cleaned the area with Simple Green. I would recommend John's services to anyone needing plumbing services.
Life Uh Finds A Way 93
2 years ago
Maury did an outstanding job. He was friendly, professional, and answered all of my questions, took time to explain everything. My furnace issue was resolved quickly. I will definitely use this company again.
Gas line work to disconnect an old stove, install a new shut-off valve, and connect the new stove. John Duffey was pleasant, knowledgeable, helpful, and thorough. As usual, quality service from Winters!
Oliver Fowlkes
a year ago
These techs, Vinnie, and Lucas, were competent, pleasant, and did the work quickly informing us at every point what was being done and why. I would use them again. Moreover, I would recommend them highly to others.
Oliver Fowlkes
StanTed ButlerKeane
11 months ago
Winters exceeded our expectations for repairing the central AC in a Jamaica Plain three family.The no visit fee even if work not done policy was a pleasant shock, first time ever. With other companies, by the time the expensive visit fee is paid, we generally opt to not repair, and just replace the thing.Maury was an exceptional technician: pleasant, professional, knowlegeable, punctual. Did a great job.Everything about our experience with Winters was top notch. This should be your go-to company. Call them now. You will not be disappointed.
Vincent Holley is very professional, has a great attitude and resolved our heating and hot water problem in a very short time. He will be our heating and plumbing professional for all future issues. We are very grateful for his knowledge and responsiveness.
Jamison Pezdek
3 years ago
When my 8 year old hot water heater all of a sudden sprung a leak, in the middle of the Covid-19 quarantine, needless to say I didn't expect to be able to find help fast. I did what almost anyone would do and type in Emergency Pluming Boston into Google. Winter Home Services came up as one of the first options with something like a 4.6 or 4.8 rating. I called them, and within minutes I had a technician on the way. Zane got to my home within the hour, and went over the options with me. We chose to stick with a standard tanked system, because it was the most cost effective system for a home we didn't expect to stay in for the next five years. He arrived sometime around noon, and said at worst the unit would be fully installed by 4 pm. He was done by 3:15. He was very polite, and it looks like he did a very good job with the piping. I would not hesitate to recommend Winters Home Services to anyone after my experience.
We've had Jamie in several times to help with plumbing and heating jobs. First, he helped us solve a problem with getting heat to two radiators that were non-functional by replacing a valve on one and re-routing the water flow to both of them. The next time, he replaced a shut-off valve for a toilet and installed our kitchen faucet behind a very large and deep sink. This last time, he installed a whole-house water filter for us. Every time, Jamie comes when he says he will, can often do the work the same day, and he charges us what he says he will. He's pleasant, competent, and cleans up after himself. What more could you ask for? We are looking forward to working with him again.
Diane Genereux
3 weeks ago
Many thanks to Nicholas for a superlative job in cleaning my bathroom drain this morning. Winters texted to let me know exactly when Nicholas was on his way. Upon arrival, Nicholas assessed the situation and provided a clear and thorough description of all options. He was also very clear up front about the cost of specific services, allowing me to make a well-informed decisions on how to proceed. Also, my bathroom drain is working perfectly now! Thank you, Nicholas and Winters!!!
AJ Gloria Alonzo Clark
2 years ago
Zane was fantastic to work with. He was incredibly friendly and knowledgeable, and was able to clearly explain all of the issues with our baseboard heaters and how he was planning to fix them. Out of the options he listed for us, we chose one that ended up not fully fixing the problem, and he didn't even charge us for it. We'll be going back to them for all HVAC needs.
Christopher Grace
6 days ago
Beware their prices. Quoted me a price for a new AC unit that was more than 25% higher than the next company (Papalia) -- and Winters supplies low end AC units (Goodman), whereas Papalia uses Trane. They also said they'd email the quote but never did.
Scott Furlong
6 months ago
Zane was very knowledgable and quickly identified the issue and what the potential options for addressing it. He was quick, friendly, and got our system working properly again. Winters and Zane are the first people we will turn to in the future for our heating and cooling.I have since needed attention to our second heating/cooling system and had Vincent, which given my experience with Zane I was apprehensive about, but Vincent did not disappoint. He and his partner were diligent to diagnose the problem as quickly as possible, and delivered the right, long-term solution. We are again, warm and happy in our home!
Shannon Crosby
3 years ago
Maury came out within hours of my call to help with a leaky faucet. He was able to take care of the issue in a timely manner and communicated with me throughout the entire process. I would greatly recommend Winters and Maury.
Winter's Plumbing is a great place to get all of your plumbing/ heating services. They are very professional and get the job done right. Their service people are always friendly and help you understand your systems. Jesse came to my house yesterday regarding a problem with my kitchen sink. He explained options, told me the most cost-effective way to handle the issue and was pleasant and kind. Highly recommend.
I had an issue with my heat not turning on. When the tech came out, the heater kicked in as soon as he came into the basement. We let it run for a bit. The top of the radiators got warm, but the rest was cold. He suggested pitching the radiators and possibly changing out the valves. It's the pandemic so no way he was going upstairs to where we live. He said they charge $90 to replace 1 valve. That's pretty insane. After he left, I went to home depot, bought 6 valves (paid < $90 all 6), and did the work in about 30 minutes. Didn't help at all.I called someone else. The other company came by and diagnosed the problem right away. The boiler needed to be skimmed and the pressure needed to be adjusted to be slightly higher. When I told him my experience with Winter, he laughed and called the solution to pitch the radiators and change the valves a rookie move.The cost for the other person to come out on a weekday where my problem was actually addressed was less than the weekend rate for Winters to send out a rookie who said he couldn't do anything because the heater came on when he expected a non-working heater.
I have a contract with Winter's. My boiler suddenly stopped heating, so I called and they sent Vinny Holley to my house within the hour. He very quickly found the problem (a loose connection) and had my heating system back on line. He was professional and courteous, and clearly explained the problem.Nov 2018Winters continues to provide prompt service. I already had an appointment for yearly maintenance when I began to have problems. Vinney and Maury arrived on time, and were able to locate the part that needed replacement. Within 90 minutes, my heating system was running again, without any worries that I would be without heat this winter.July 2020I recently had to call WInters as my boiler stopped working, resulting in no hot water. They responded quickly, and Jamie ( I think that was his name) was able to diagnose the problem, and replace the part in a few hours. This was not a minor repair, but I had hot water again within 3 hours. WInters has always responded quickly and professionly to any problem with my heating/cooling system.
We called Winters about a failed boiler for our tenant in the early afternoon. A technician arrived within a couple of hours, diagnosed the problem and returned with parts the same afternoon! Jamie was knowledgeable and efficient. We had an excellent experience and would call Winters again.
Justin Drysdale
3 years ago
Anthony and Josh visited my rental to clean out a clogged drain. They were very professional in their service as they explained the issue in detail and then asked for my approval to perform the work. Some plumbers just do it and they charge you afterwards without your approval on cost. In addition, once the work was complete they gave me preventative advice to prevent the issue from occurring in the future. Great guys!
Chris Schiavone
5 years ago
My heat wouldn’t turn on this morning. It was a Sunday, so I didn’t know what to expect. I called Winters at 1115. By 1130 the dispatcher called back to tell me who he was sending out and when. Soon after, the tech called to tell me he’d be at my house in an hour. At 1240, I received a text with the tech’s picture telling me he was on his way, and minutes later he was at the door. He was friendly, neat, articulate, and informative. By 115, the repair was done, and he was on his way out. The whole experience was about as smooth and transparent as anyone could hope for. Thank you Winters for continuing to maintain a level of communication and a culture of customer service second to none.
Our gas heater stopped working this morning - and with three kids at home, including a newborn, that was pretty stressful. Maury was here within an hour of our call and was extremely courteous and professional. He did a very thorough job to figure out exactly what was wrong and helped us think through our options. Everything was back up and running in just a few hours, and he double-checked to make sure it was all in order. He also took the time to explain everything so I understood and was happy to answer any questions, which I really appreciated. I would definitely call them again!
Margaret Bridge
3 years ago
Winters and we have a long history. Great experience today for which I am very grateful. Zane and Jack were both there, were great, helpful, patient, and took care of at least the immediate issues. Zane said he'll follow up with some more long term things. Thanks.
Jesse is the MAN! He called to let us know he was in traffic and would be a few minutes late. I've never had a service tech do that before. Most will just show up when they show up. He went straight to work and was clean and thorough. He had shoe covers which I know made the wife happy. He talked me through everything, explaining what he was going to do and why. He was upfront about the cost before he started work, which was very comforting. He also handed me a new customer secret scratch ticket, which immediately gave us a discount on the service. He fixed our clogged tub in short order and made recommendations on maintenance. I asked about the need for some extensive rework, and he assured me things are in good condition and not to spring for a job that isn't necessary right now. That kind of honesty is worth every penny, and it's what drives repeat business. I assure you, based on this service call, they will have mine. Jesse is one of the most professional, clean, courteous, knowledgeable, and honest service techs I have worked with. He's also just a good dude. Easy to talk to, the kind of guy you could get stuck at an airport with and still have a good time. Thanks Winters, and thank you Jesse!
I called right after the Christmas Holiday to repair a broken toilet. The office was able to move my scheduled appoint up which was greatly appreciated. The Service Man followed all COVID protocols, he was personable and explained in detail what needed to be done. I am more than satisfied with the work he did. Thank you Winters Home Service!
Vinny was extremely helpful, efficient, and understanding. He was working on a neighbors house and came over to take a look at my issue with no hesitation. My problem was fixed within 30 minutes! Can't recommend Vinny and Winters enough.
Stewart Glass
10 months ago
Highly recommend Maury. Knowledgeable and professional, scientific approach with a solid sense of humor. Fixed up our issues with no sales tactics pressure.
Thanks Maury!
Mark Kowalczyk
2 years ago
Maury was excellent in being upfront with what the issue was and explained everything in detail and what needed to be done to resolve the problem. He also referred me to an electrician for additional servicing of my heat pump/HVAC unit. Bottom line he is five star and very professional. You will not be disappointed and you will be happy you went to Winter Services for your HVAC needs. Definitely will recommend Maury and Winter Services to others. Thank you.
I am not exactly dissatisfied with the person who came to perform the service; I want to comment here on Winters as a business. Their goal appears to be to sell contracts for extremely high-priced services; their selling point is their promptly showing up when called. I was very displeased to discover that what I thought was a service contract, at around $50 per month, does not in fact pay for any future work except periodic cleaning of the boiler. The principal benefit appears to be that they promise to put you at the front of the line when you call for service other than scheduled maintenance. I am now kicking myself for signing this contract.
Diane Stanley
4 years ago
The young plumber who came out was such a gentleman, so polite, friendly, and patient with all of our questions that we were totally impressed. He seemed to know what he was doing, listed the potential issues for us and the fix for each, gave us three estimates depending on the issue. NO pay for the consult which was GREAT. We hired them and Anthony did the work--we LOVED him and could not have been happier with the result. HIGHLY recommend to anyone in need of a great plumber.
These guys are very responsive, professional and helpful! Maury in particular is a great resource on their team. He’s helped with maintenance on our unit the past few years and is very knowledgeable, friendly and efficient. Highly recommend him and Winters in general.
Chloe Nash Rosen
4 years ago
At 7:00 PM I realized our building’s heat had gone out, and it was a cold and winter night with young kids in the building, so we went into panic mode! By 10:00 our boiler was fixed and heat was back to normal. From the response time, to communication, to the efficiency & friendliness of the technician, Winters was the best plumbing experience we’ve ever had.
Sanford Kreisberg
3 years ago
Brad and Pat were here for two days to remove and install a unit, compressor etc. Complicated job due to placement issues, etc. Great guys, cared about the job, minimized the impact, really spent time creating some work-arounds for complications that emerged (as noted, sorta complex installation), were careful about not making a mess and cleaning up. New unit works super. Winters was also good at keeping me informed of when guys were coming, etc. :-)
Was more than pleased with Winters. Used them for heat/ac maintenance as well as a new hot water heater installation. From Angela in the office to both technicians, Raphael & Brian, all were very efficient, knowledgeable & a pleasure to work with.
Anthony came to the house to address several plumbing issues. He assessed each problem, gave me a quote, and quickly got to work fixing each one. He was thoroughly professional, knowledgeable, and polite. For one problem, he had to contort himself to fit in a very tight area under a sink, all the time remaining cheerful and assuring me that it was no problem at all. I would highly recommend Winters!
I highly recommend Winters Home Services. Just as the cold weather set in my furnace decided to take a vacation. I called Winters and they sent Zane the very next day in the middle of snowy and icy weather. Zane was ultra professional. He explained the furnace and his initial assessment. He answered all my questions and tracked down the needed part. He went above and beyond to get the part the same day and complete the repair. My furnace is back to work. Thank you Zane and Winters.
Prompt, excellent and reassuring service. Cody was able to come out 4 days earlier than the scheduled appointment, and was very friendly, knowledgeable. Within an hour he was able to diagnose a leaking issue that had been plaguing me for years. Highly recommend!
This is the first time I have worked with Winters. My furnace failed to come on late Friday afternoon. I had seen their trucks at Dunkin Donuts from time to time so I figured I would give them a try. Turned out great! Maury skillfully troubled shot my system really quick and got the heat back on. Great guy easy to talk with and very knowledgeable in troubleshooting and fixing the problem. He also went a step further and made some key recommendations to prevent the issue from reoccurring.Today Zane came to assist my furnace when water started leaking from the condenser pump. Yes twice in under a week. This time the furnace didn't shutdown and the problem easily identified based on the water on the floor. This is the second technician I met from Winters and Zane knocked it out the park too!I'm happy with Winters service and technicians they're top notch and great guys to boot. I made them part of my home plumbing staff you should too!
Richard-Duane Chambers
4 years ago
Unfortunately, Winters Home Services has a reputation for dishonesty. When my renters' heat went out during the height of winter, I called on Winters to fix the emergency situation. They told me that my HVAC control board had to be replaced (for $1387) and claimed I should just buy a new HVAC from them (for over $6000). Fortunately, I got a second opinion. Multiple contractors offered to fix the board for under $300, less than 30% of what Winter's wanted. Eventually, a new contractor assessed the problem and [spoiler alert], there was nothing wrong with the board. I paid a few hundred for a new igniter plus labor.Winters eventually refunded my $125 dispatch fee but that was after failing to explain the wrong diagnosis and elevated price. Worse, I lost three days worth of rent because I wasted time on Winters' incorrect solution while my tenants were freezing. I should have known better. Winters ripped off my neighbors in 2013. I'll remember that next time.
Nicole Gagnon
3 years ago
Winters was great to work with. Timely, efficient and honest about the work that needed to be done. Gave a range of fair pricing options. Josh fixed our kitchen sink disposal and cleared the drain today, and did a fantastic job! He was very professional and kind. The company is lucky to have him!
Winters technician Maury Ortega was at our house Friday night to fix an emergency no heat issue with our furnace. He was persistent to get our heat back up and running even after late hours. He quickly got to diagnosing the issue and found the problem. He explained the situation with the furnace and was able to get us heat until we can get the problem resolved. Maury was knowledgeable, had amazing customer service, and was very personable. I would definitely call on Winters again as they clearly have great technicians representing them.
Sevdalena Lazarova
3 years ago
Zane was our technician. He arrived even before the time of the appointment, did a great job by fixing quickly our HVAC system and explained really well all our options, prices, potential next steps for system replacement etc. Overall really great experience!
We were really grateful for Maury's help. He's easy to talk with, open and articulate, and didn't mind answering questions from several different people, and letting us talk thing through. It was a day-long job on a huge antiquated heating system but he wasn't flapped, and finished ahead of time and ahead of cost. Thank you, Maury.
My central air conditioning unit was leaking water so I decided to try Winters for the repair. I'm a so glad that I did. Zane was the service technician that came to help me out and he was fantastic. Very professional, knowledgeable, and an overall great person to work with. He arrived earlier than expected (got a notification ahead of time which was great), figured out the problem immediately, and then fixed it right away. I am so glad that I now have a go to place for HVAC services and will not hesitate to call them again for routine maintenance and for any problems that (hopefully don't) arise. And, I will ask for Zane by name as well - truly a professional.Follow up - 3 years later. Had another issue with my central AC - it was leaking water again so I assumed it was once again clogging in the condensation tray drain. Called Winters again and they sent Zane again the next day. Sure enough it was once again clogged and Zane took care of it right away, no problem. He was on time professional, friendly, and knowledgeable - I couldn't ask for a better service expert. Done in no time. Highly recommend.
Andrea S Walsh
3 years ago
Winters did a wonderful job detaching the gas connections of our old stove, and later attaching the connections of our new one. The technicians Brian and Vinnie were very prompt, personable, professional and thorough. As always, it's a pleasure to have Winters service our needs!Andrea Walsh and Carmen Sirianni
Highly recommend Winter Home Services. Very responsive and professional. Tony Sousa was great Tech. He spent the time to diagnose the issues of our AC and provided different solutions. Very pleasant to work with.
Cathy Anastasio
2 years ago
Jesse again came to our house and did a stellar job checking and cleaning our air-conditioning system. His friendly manner and professional expertise made the maintenance appointment much appreciated. I'd highly recommend him.
Karen MacArthur
3 years ago
John H was extremely knowledgeable, diagnosed the problem with my air conditioning right away and was able to explain to me what needed to be done and how to prevent it from happening in the future. He went above and beyond fixing things and answering all my questions and was very kind and friendly to work with. I would definitely call them again for any future issues.
Stephen Chong
4 months ago
Winters was able to repair a gas leak at very short notice. They were very well organized and responsive, and---in addition to John finding and fixing the leak thoughtfully and fast---did a good job managing the process of getting the city permit and inspection. They were fantastic and I highly recommend them!
Zane was extremely thorough in walking my house to give an estimate. He made sure that he understood any potential pitfalls of the work, so that his price would be accurate for the work. He gave me a strong comfort level that the work would be done professionally and carefully, with no shortcuts taken. I am looking forward to working with Winters in the future!
Gregory Hamilton
2 years ago
Vincent was professional, courteous and very knowledgeable. He is the reason that I use Winters. His focus to finish the job in a timely manner was great.Kimber and Nick were professional and knowledgeable. They were responsive and answered all of my questions. They made sure the job was complete and done right. This is why I prefer Winters Home Services for all of my plumbing needs.
Elizabeth Shearer
5 years ago
Discovering your heating system isn't working during the weekend of a cold snap is no fun, but Zane at Winters came through! He immediately diagnosed the issue, got my furnace working and heat back on, and gave me a referral for an electrician for the long-term fix. Highly recommend!
susan wadsworth
4 years ago
I had an emergency situation tonight with my heat and Winters Home Service came through even though this was the first time I had used them. Both Kenny and Vinny were incredibly helpful and nice. Vinny got on the problem right away, talked me through it and solved it. He was thoughtful and knew what he was doing. I would use Winters Home Services in a second. They were there when I needed them!
Sarah Pedersen
a year ago
I called Winter’s Home service on Saturday about a non emergency hot water heater issue and they had Zane and team out first thing Monday. They were extremely professional, and implemented what ended up being a complicated replacement extremely quickly. I was very impressed that within a few minutes at looking at my heater Zane had provided me 5 different options for the repair and the clear breakdown of the pros/cons of each. I felt very empowered to make a good decision and did not feel pressured in any way. All in all, the process was extremely easy and the quality of the repair was fantastic. I would definitely recommend the team and company for fast and efficient services. I’ve also used their services for other plumbing repairs for my showers Nicholas H and his team were also wonderful to work with, and emphasized what good services Winters provides all round!
Morgan Schneeweis
a month ago
Received a consult about installing a split heating cooling system in our home with Zane. Very helpful and informative, knowledgeable about Mass Save as well. I appreciated his transparency on pricing and what work needs to be done for this project.Update: Brian lead the install of the split heating/cooling. He was quick, efficient, and always kept the work areas clean. He did a great job, and we are already loving the new system!
Mohit Ballaney
5 months ago
Technicians came out and they were friendly and knew what they were talking about. But, BEWARE, they rip you off when it comes to pricing. And when you ask for a break on price, they say they can’t help you. Such waste of time. Go with a local plumber/small mom and pop shop instead. I literally saved $1500 this way.
Ralphie and Winters Services were great! It may be true that they are a little pricey, but they are probably the highest quality and most professional plumbing service I have ever worked with. Friendly, punctual, high quality work - you absolutely get what you pay for!
Revathy Mahendra-Rajah
3 weeks ago
This is my 3rd review for this AWESOME local business. Every single technician & call center operator is amazing, knowledgeable & efficient.The business model is so clean & transparent. They give you the best price…its realistic & accurate. There is no extra padding in their quotes.The reason for my 3rd review:10 days ago, 1 of our air handler control boards failed. Zane came for the service call. It was an extra hot & humid week in Newton. He ordered the part & learned it was back ordered for 6 weeks 😓 😓Being a kind, empathetic human being who is passionate about his profession, he took the initiative & researched our board in his private time. Fortunately, he was able to source a board from an online retailer. Throughout the 10 days, he kept us informed so we knew what was going on. As soon as the part arrived, he scheduled us in & installed it. We are very appreciative of his professionalism & generosityBest wishes Zane 😊🙏🏽
So glad I called this company. Spoke to someone at about 7pm when I realized there was an issue with my furnace and they had a technician at my house the following day by noon.Brian (the technician) was extremely knowledgeable and took the time to explain everything. He did a thorough job and I couldn’t be more grateful for his service.I would highly recommend this company, and Brian!
Jane Waterfall
3 years ago
Happy as always with the work that Winters Home Services does. We had two sinks installed today and they look perfect. Our technician listened to my concerns and found exactly what I needed as a replacement. Thanks!
Huei Mei Chen
5 years ago
Zane came over to my house at 8am right on time. He was very professional, explained what might be the problems and how much would it cost even before he started the work. He checked my HVAC thoroughly. Very happy with the service.
Vinny from Winters Home Services has saved us twice, both during the hottest storms of the summer. He not only fixed the AC during a heat wave, but went above and beyond to make sure it was fixed as fast as possible. He couldn't be more reliable or knowledgable and we appreciate it
Nicholas was very courteous and professional while performing maintenence of my tankless water heater. I'm very happy with the service.
Cate McGrail
7 months ago
Gas heat not working… diagnosed the issue and had info ready for replacement options… professional, explained the issue and options thoroughly and very patient.
We were quoted $1700 as a base price that could go up once they got into the flooring and saw if there was more damage. This base price was to get a new toilet and install it. We kindly declined and went to Home Depot, bought a toilet and parts for approximately $232 and the project was completed in less than 2 hours. So this company was going to charge approximately $700 PER HOUR FOR LABOR. We only have one bathroom and as soon as they figured that out, I’m sure they were so excited and shot up that price. Thank god we aren’t dumb!!!!
Worked with Jesse to diagnose the source of a clogged drain that seemed to have 'fixed itself'. He was very knowledgeable and helpful. He spent about 20 minutes walking through the problem with me before deciding that no work was actually needed, and giving me tips to make sure that it wouldn't happen again. Would definitely trust him with jobs in the future.
Justin Johnson
a year ago
Used Winter Home Services to replace old HVAC system. Both Brian Falasca (install) and Zane Villandry (quote) were fantastic to work with and professional throughout the experience. I don’t even like going into my attic for 2 minutes to look at the AC in this season, so I can’t imagine installing a new HVAC system up there and outside was easy, but Brian was a pro and got it done quickly and well. Zane was also a pleasure to work with. During our first meeting, he was able to quickly assess the situation, generate & walk me through quotes across the price range, and decide on the option that worked best for me. We love having AC back, and big thanks to Brian and Zane for making that happen!
Peter Goldbach
a month ago
Winters Home Services literally saved us a huge sum and unnecessary work by correctly diagnosing and solving our sewer drainage problem. Telephone scheduling was easy, and service was prompt. Jeff was professional, able, and determined to fix our problem. We had called Winters second. Another drainage specialty company had just charged us nearly 3x what Winters charges. They completely misdiagnosed our problem and scheduled extensive and expensive excavation work. Jeff didn’t understand this bad advice. He promptly diagnosed and solved our problem- saving us well over 20k! Winters is the real deal!
John Dithomas
2 years ago
We hired them to clean our tankless hot water heater. Brian is amazing! Very smart, super high attention to detail and took the time to walk me through everything that he did. He was very clear in his explanations and took such great care of us. Cannot recommend Winter’s, and specifically Brian, enough. If you call, ask for Brian. I will be using them permanently!
Todd DeMartinis
3 years ago
Really blown away by Winters Home Services!! In the best way!! Like a lot of people perhaps, I dreaded having to call for plumbing services, because you just don’t know what you’re going to get - in terms of the pleasantness of the people, the quality of work, or whatever else. I had a problem that was dragging on for months with leaking sinks and shower valve problems. I called a few plumbers who would grumble something about coming on Tuesday, and not even show! So, I just lucked out when I found Winters on Google. I called at 7 a.m., and spoke to the nicest girl/woman on Earth!! So pleasant and kind and professional, so that was a great start! Then - within an hour! - I had confirmation Anthony would be arriving between 9 and 10 a.m. They even sent a text with his bio and pic and interests! What an amazing top-notch touch! Anthony is an incredible young man, and really down-to-earth and real and friendly. Even my dog - who doesn’t like most men - knew he was good news right away. Anthony fixed the problems on the tenant’s side, and I mentioned a problem I was having on my side. Not expecting it, he volunteered to take a look. Long story short, he fixed everything! If there wasn’t a part, he took a trip to Watertown, and was back in a flash! He really explained the issues in depth in a way you could understand it. Even visually demonstrating with parts that weren’t working, compared to newer versions. I couldn’t have been happier with the whole experience start to finish. I’ll definitely without hesitation call Winters first for any need that comes up in the future! On a scale of 5 stars, I wish I could give them 7! Thanks so much for making something that people might dread be a really positive and nice experience from start to finish. You guys are the best, truly!! - Todd DeMartinis, Cambridge
Great, responsive service. Nick H. came on time and was excellent and a very nice person as well. This is the 2nd time we have used Winter Home Service and they will be the company for al our ongoing plumbing and for other services they provide.
Carolina Elices
4 years ago
Our heating wasn’t working and what with the cold and snow, we needed it fixed fast. Winters sent out a technician pretty much right away. Maury was friendly, helpful, and professional, and he fixed the boiler in no time at all. Great service that I would highly recommend!
Greg BluefinStudios
2 months ago
AMAZING and Fast service. Punctual, and very Professional. Anthony was fantastic, fast and extremely CLEAN. I will definitely use WINTERS again. THANKS~!
Brandon Moore
2 years ago
Timely service and excellent work. A bit more expensive than what some independent plumbers were quoting us, but considering that those people had trouble returning phone calls or actually showing up to do the work I consider it worth it to get someone reliable. This company properly incentivizes its technicians to provide good service.First service (Brian): replaced a bunch of old threaded brass feed lines in my basement as well as all the cutoff valves. Excellent work and amazingly fast.Second service (Josh); cleared our blocked sewer line. Quick and thorough. I did have some issues getting the service scheduled. No response from using the text message chat bot and the first scheduler I talked to only said he'd try to fit me in but i had to call again the next day to get a scheduled slot. Probably an honest mistake but definitely suboptimal.
I called about a shower holder problem this a.m. and 10 minutes later Raphael with. assistant showed up, and 10 minutes later the job was done. Amazing!
Donna Mitchell
8 months ago
Update:Jamie came out very quickly to help us with an issue. Jamie was great and professional. He explained everything so that we would understand how to fix the problem in the future and answered all of our questions. He recommend some services but did not pressure us to get them. I would highly recommend the serviceJeff came to clean our boiler and help us with a heating issue. He was professional and helpful. He did a great job. When I called on Sunday and said it wasn’t an emergency they still got back to us and made sure we had heat and that everything was okay. They are a great company and highly recommend!
These folks did a major repair to my heating system last fall and since then when other minor things have come up with the older system they have responded quickly and make sure everything is back up and running smoothly, without even charging for the visit!They really just go out of their way to help out, great team to work with!
I highly recommend Vincent Holley - he was very honest, up front, personable, and helpful! He offered to help with anything else and ended up fixing a leaky faucet in 2 seconds! All for no cost! He clearly knows his stuff!!
Jennifer Goddard
8 months ago
Maury completed a service of our heating systems and provided me with photos and videos so he could point out the potential issues. He was professional and explained everything so I could choose from the options provided. Great service!
Scott Finkelstein
3 years ago
They have been courteous and professional in all their dealings with me (and likely honest, not that I have any way to check), but the score is brought down somewhat by this being the install from hell for the both of us. One of the switches necessary for proper operation was accidentally left off (an easy mistake) on initial installation, a pressure regulator valve (that was purchased new with the boiler) was shot so that the boiler dripped, the drip outlet was placed above the boiler such that the drip set off the breaker the boiler was on, and the problem was initially diagnosed as the regulator being incorrectly (but reasonably, as the conservative diagnosis was more likely) diagnosed as incorrectly adjusted and so conservatively treated with readjustment.Overall, this has clearly been a bit of a freak case, but a stuff happens install gets a stuff happens review just in case it happens more than I think with them. Such is life.
John Campbell
2 months ago
Colin did a great job servicing our AC systems. Very helpful, polite and considerate. Thanks!
My flooring guy (doesn’t know anything about radiator heating) put our radiators back after doing the floors. When he turned the water on he somehow flooded the basement and left the radiators leaking... on a Sunday afternoon. I called Winters and Maury was at my house within 30 minutes (ON A SUNDAY). Maury was awesome, figured out the flooring guy didn’t open the expansion tank, patiently drained the whole radiator system and reinstalled the radiators correctly (no leaks)! He even went around and checked that all the other radiators didn’t leak ( he found some and fixed them too). I plan to continue to call Maury to make future repairs because I know it will be done right.
Qiu Shuo Chen
2 years ago
Brian replaced our leaking water heating in the summer 2020. Tony repaired our rooftop HVAC in Dec 2020. On time and very detail oriented. Was able to get next day appointment on both. Excellent COVID precautions, masks (properly wore over the nose), wore shoe covers when walking inside, proper social distancing, and mindful of surface contacts. Will not hesitate to call Winters again for future needs.
My experience with the Wonter Plumber was excellent. He arrived when he said he would.He did his job efficiently & expertly.He explained what he had done. He answered all questions I had. Heexplaines everythi g lto lmy daughter in law who. Came in as he was finishing. Barbara Morgan is my daughter in law I live with her & my daughter, WrHe was also courteous & friendly.We have always found Winter tobehelpful & reliable. Thank you for your serviceGene Gore
Alison Batchelder
6 months ago
We called with an unusual issues involving pipes throughout our very old home. Technicians quickly identified the problem and resolved the issue. Very professional. I would definitely call them again.
Maggie Sherrill
2 years ago
Very prompt, thorough service for our HVAC system and quote for replacement. Zane was very professional and appreciated the amount of time he spent explaining all of our options. Will certainly be using them again for HVAC and other services.
They were able to respond quick and replace our hot water tank within a day. The technician, Brian, did a great job explaining the work. He was both friendly and knowledgeable. We have worked with Winters before and trust their work. They are professional and do not try and up sale.
Ellen Canterbury
3 years ago
I was expecting just a consultation to find out where the leak was in my washing machine drainage pipe. Dave Blakley fixed the problem on the spot. He was so kind and professional.I had a washing machine repairman do nothing but complain about the tight quarters in which he had to work...Dave just did what he had to do with a smile and kind words. He made what could have been a terrible experience, a happy one. I would recommend Winters Home Services for any of your home repairs.
Nicholas and Jenny:Jenny coordinated the gas burner service call and scheduling efficiently and professionally, updating me regularly. Nicholas O. did a thorough job and explained each step he took. I feel confident that my heating system is clean and will run smoothly and more efficiently going forward. Nicholas did a very good job and although he's young, he seemed like an old-fashioned experienced plumber. He did his job!Marty Stiriti, Watertown, MA
Vinny and Maury came to our house today and once again we were reminded about why Winters Home Services are the BEST in the business.1. They were on time, spot on!2. They were smart, charming, funny and HONEST!3. They put protective shoe plastic covers on their shoes to protect our floors.4. They quickly diagnosed our issue which turned out to be something fixable on the spot. They then said “no charge” and wrapped up with “pls call us if there is anything else we can help with”.I rarely write reviews but Vinny & Maury from Winters Home Services were amazing.Thank you - Molly & Michael, Cambridge MA
We were in need of a water heater replacement, and reached out to Winters to schedule an estimate. They were super responsive, detailed a range of options, and were prompt at scheduling the repair once we followed up with them. Our technician was Nick, who was courteous, professional, and did a terrific job. We will be sure to hire them again, in the future.
George Johnston
5 years ago
We had an urgent heating problem on Saturday with the house temp at 61 degrees. Kenny, our service man, arrived at 2:00 as planned and seemed to correct our problem. Later that evening we were again having trouble with our heat and Kenny returned promptly. This time he discovered that ice had built up in the air input vent. Once cleared we have been comfortable since. We very much appreciated the quick response to our heating problems by Winters.
The whole experience was great. Mike from sales was friendly and knowledgeable. My technician Brad explained everything so I could understand it, and friendly too. So far the combo navien system is great! Better than expected!
The employee who came to look at our plumbing needs conducted himself courteously and did a quick assessment. He recommended a solution we were not previously aware of; he was available to answer our questions over the next two days. After researching his recommendation with an outside consultant (our contractor) we decided to get Winters do the job. We got a follow-up visit and were able to get job scheduled quickly and we look forward to its completion.UPDATE to earlier review added February 7, 2019. Reduced number of stars to 3.1. Installation was done promptly but after one week we discovered a problem. One of the two apartments became unbearably hot, due to constant circulation of hot water. We’re waiting for Winters to correct this by installing a circulator.2. The work order included a complimentary repair of Apt 1 kitchen sink hose. The young plumber (the sales person) did not diagnose the problem correctly, thus causing a delay in getting the right part. In the end he was not able to do the repair. Though he was polite and pleasant with me, he was rude with my husband.,Based on these problems I GIVE WINTERS 3 STARS.
Dave Schappell
a year ago
We are happy customers, and are on the Winters 'maintenance plan' for both our Heat and A/C, and love that they come out for small issues without nickel-and-diming us. Very responsive -- thank you.
Derrick Te Paske
4 years ago
More expensive than I had originally expected, but the hot water/boiler problem was also more complicated than I had thought. Also, the thorough job and very careful cleaning that Brian did will make a fall tuneup unnecessary. First time I have used Winters, and will certainly do so again.LATER...After the above work, there was a problem with the boiler's thermostat, so I called the company. The technician who arrived said that they had done nothing to the thermostat, but that it needed to be replaced. He typed away at his iPad and came up with a quote of $646.00 (!).I declined, ordered a good Honeywell thermostat on line, and installed it myself in about 20 minutes. It's working just fine.A fellow who returned my call to Winters tried to justify the preposterous $646 quote with talk about risk, liability, etc, etc. He was condescending and dismissive, and when I suggested that I guess I just can't afford you, he agreed.Ironically, I just got a $50 Gift Card in a bulk emailing from the owner of the company. He asks for a review and notes that sometimes my people are a bit shy and will never ask a client for anything and that my review means the world to them.Since then, I asked my next door neighbors if they had ever used Winters, and they said ONCE. That will certainly be the case for me as well.
Winters is a great company, always on time and committed to service. I have had a heating system (Lochinvar), hot water boiler (Lochinvar), and A/C system (Trane) all installed by Winters. They did a high quality job at a fair price.I also have all my servicing done by Dave at Winters. He is incredibly professional and committed to excellence. He is always on time, shows up in the window the dispatcher promises and calls me when he is nearing the house. He is quick and thorough and if ever there is an issue, works it fully until it is taken care of. I can’t recommend Dave or Winters more highly - they are the best!
CATHERINE GEARHEART
a month ago
I was very happy with the service provided by Winters. I called Monday morning looking for an appointment, not an emergency.Within a very short time I was contacted and an appointment was made for Wednesday between 10:00 and 12:00. Well within the time frame Chase rang the doorbell and assessed the problem. He explained everything to me, made a few adjustments and was finished in less than half an hour.Chase was polite and professional and explained everything. I've been doing business with Winters for several years and am always happy with the results. If I have a choice and if I need any further service I would request that Chase be sent. Thank you, Cathy Gearheart
Adam Reynolds
6 months ago
Zane was friendly and professional. He took care of our problem quickly.
Chuanhua Duan
3 years ago
Noticed that my steam heater did not work Around 8 pm yesterday evening. Called Winters and Zane called me back immediately and scheduled an appointment this morning. He quickly found the problem and offer me several options. He is truly professional.
Maria Carvalho
3 years ago
Jesse was great. He was on time (actually a little early even), explained what he was going to do and then proceeded to carefully do the trap work. He was careful with the removal of concrete around the trap so it looks ok. He is personable and shares his knowledge of sewer information and I was pleased with his work.
Nick DePorzio
3 years ago
Winters stands out amongst all home service providers I've ever used. Within an hour of calling, I had my AC repaired and running again. The technicians, Vince and Ralphie were knowledgeable, considerate of my home, and upfront about exactly what I would be paying.
Steven Theall
3 years ago
Brian the plumber was excellent. Came right over in my emergency. Inspected the problem and explained everything in detail giving me an estimate before he went to work. A very nice, polite gentlemen who showed he cared about his work. Then cleaned up completely after his work. I recommend him and his company highly. I am very pleased.
Our water heater was leaking across the basement floor, so we needed someone in a hurry. When my plumber didn't answer the phone early in the morning, I called Winters, spoke to a professional receptionist who put on someone to instruct me how to turn off the water and then sent someone out who arrived within half an hour. Zane was great, polite, professional, competent and friendly, easy to talk to and clear about what steps came next. He worked straight through the morning, and by noon we had a new water heater installed. I will go to Winters again should the need arise.
Steve Klosterman
3 years ago
We had a leaking valve on a radiator and our normal go-to guys were on vacation this holiday weekend. Called Winter because they advertised emergency plumbing. Had a young guy come to the house a few hours later, took a look at it, then kept going out to his truck to talk to his boss. Did that 3 times, said we needed a new value for $1000 and they could install it tomorrow.One of our local guys got free and came over this morning. Over the phone, based upon symptoms, he anticipated it being that the valve needed to be repacked. Came over, 30 minutes later and $120, problem solved.I don't know who the kid who came was, but this seemed like a Plumbing 101 problem that was over his head and coaching from someone to upsell. Lesson learned, stick with who you know and trust.
They are not available 24 hours. Only Monday - Friday 8-4.
Winters was very responsive from my initial inquiry on and offers great, automated email and text reminders. My central air wasn't blowing cold air. They were able to quickly get me on the schedule. My technician Zane Villandry was great (5/5 stars). He was punctual, professional, knowledgeable, and friendly. I appreciate that he took plenty of time to walk me through the issue and options and the short and long term implications (as well as general tips to keeping the system healthy). Furthermore, he was able to complete the work the same day (6-7 hours) and warranty it for 1 year. I do suspect had I taken the time to get multiple bids that I would have found cheaper options to complete the repair. As is typically the case when choosing between larger, established operations that offer flat rate pricing vs. smaller contractors that price out time and material.
Kathleen Manganelli
a year ago
Just had our heating and air conditioner maintenance work completed. Nick O. did a great job! Informative and very knowledgable.
Andrew Stager
4 years ago
Winters replaced an old oil-burning furnace in our new house with a high-efficiency gas boiler and indirect water tank. Brad and AJ did outstanding work installing the equipment. We had several issues with the gas company, and Brad's level of customer service throughout the process of resolving the issues was truly outstanding. Would definitely recommend Brad and AJ and will be turning to them for all future HVAC and plumbing issues.
Jesse and Tony examined my kitchen faucet and pipe problem. They recommend several options and let me decide on what course of action I wanted to take. They were professional, courteous, friendly, and above all very competent. I would have them come to my house to repair any future plumbing problems without hesitation. Highly satisfied customer!
Lynne May Lim
2 years ago
Efficient and courteous is a word we would describe our experience with everyone at Winter Home Services from the moment they picked up our call to when we closed the transaction with a check in and payment. It was a real pleasure to work with this team. They delivered what they said they would. Jame, in particular, was efficient, straightforward, and personable.
Anthony Bonvino
a year ago
We have been having issues with our apartment staying warm so we scrambled to get someone to come check the heating system. Winters scheduled an appt and told me they would call if something opened up. Something did open up and they showed up in 30 minutes. They checked the system and it was working properly (which was good news) and gave us a few extra tips (move the thermostat etc) that may help the level the heating. I was VERY happy with the whole experience and they didn’t charge us since they didn’t have to repair anything. Another well known company likely would charge just to walk in the door. We will definitely be using them again.
Anthony, Brian, Maury and Angela have been very responsive every time I’ve called them. Angela has been delightful to work with when I’ve called the company. Anthony explain things when I have a zillion questions about my furnace and about getting a new one. Brian and Maury have been out here three times to answer my questions and fix a problem that I had. They answered all my silly questions and fix my problems and we’re never anything less than pleasant, agreeable, and very knowledgeable about my system. They were very thorough, kept things very clean in my home, and I would be happy to have them back or recommend them to anyone.Susan from Watertown
Excellent prompt service. Anthony the service agent was polite, looked at the issue, saw the problem and replaced the gasket. He reduced the price from the usual service call price of close to $400 to $150 given that it is a straightforward job. Appreciate the honest and respectful service given by this young man.
Ramona Irving
3 years ago
John, Kane and the other plumbers who have done work in my home are courteous and professional. The bill is a little pricey but the service and outgoing personalities of the technicians are top-notch. The office staff is also professional and eager to match you with the best time slot and technician for the job.
Eve Rapoport
4 months ago
Really helpful - had someone in place to immediately take my information. Received a call very shortly after from someone who could diagnose the problem over the phone. A plumber was here on time and really friendly the next morning. Ended up doing the work for less than quoted.
Lucas was great. So friendly and competent
Nina Greco-Nihan
3 years ago
Wow! We cannot say enough about Vinny and AJ! If we could give them 10 stars we certainly would. We are so grateful to them for their timeliness in coming out to our house, assessing and fixing the problem we were having with our heat, educating us on what to do/anticipate, double checking to make sure we were all set and especially all the kindness they showed us. We won’t call any other company to come if we have this problem in the future and we will hope we get to see this team again. Thank you again Vinny and AJ! You are both true, honest and hard working gentleman and we are so thankful for you! We will recommend Winters to our neighbors, friends and family for efficient, thoughtful and thorough work.
Scott Stirling
2 years ago
We had an issue with our water heater and Mike identified and fixed an electrical problem. We talked to 2 other places that just wanted to replace it. He then told us about their yearly service plan and he didn’t charge for that visit purchasing the plan. We just had our first service (AC) and Mike did a great job again.
Michael Robert Carney
5 months ago
On time and very responsive. The technician was very knowledgeable and articulated exactly what the issues and options were. Certainly my first call for future plumbing issues.
Priyanka Wadhwa
a year ago
Vinny and Lucas were exceptional.I just stopped them in the middle of the road for helping me jumpstart my car. They went totally out of their way going into one-way and moving the car a few times in tight quarters and get me started. They literally were exceptional. Can’t thank them enough for their niceness That’s truly called being a good Samaritan.
The whole process was amazing. From calling them to scheduling an appointment to servicing our mechanicals....Jesse & Jaime were true professionals each time they serviced us and I would highly recommend him & the Winters team any day. Call Winters today!
Josh L. just got finished fixing my toilet. It was truly a flawless operation. He arrived right on time, identified the problem quickly, and took quick action to get it resolved. The whole experience was very positive and I really appreciate Josh's help!
Jennifer Jacoby
3 years ago
Can't say enough positive things about my experience with Joe and Pat from Winters Home Services who were here for 3 days replacing my furnace. That was not an easy task as it is located in a tough to reach spot that required a lot of physical effort and patience. From the get go they were polite, efficient and obviously very competent. Their communication with me was excellent throughout the process. I felt confident that I was in good hands and would highly recommend them and Winters Home Services in the future.
Michael Derderian
3 weeks ago
Matthew was very knowledgeable and took the time to explain everything in an understanding way. Very professional.
Zane, was very nice. He was very detailed about my central air equipment. If I need service again, I definitely would like Zain to come back!
Lena Denis (Lena Denis)
3 years ago
My experience with Winters Home Services in general, and my technician Jeff specifically, was excellent. I called on a Saturday to set up an appointment because of a rattling noise near my air handler, and even though it was the weekend customer service was attentive and helpful right away, and I got an appointment for the following Monday. I had to call back to reschedule it when I realized I had a conflict but it was just as easy and everyone was just as helpful rescheduling it for a couple days later. They also text you ahead of time with a photo and the name of the technician coming to your place, which I really appreciate for safety. And my technician, Jeff, was very knowledgeable about the system I have in my place and explained what future costs I would be looking at for service (very reasonable compared to others I've seen). The problem I was having turned out to be a matter of tightening a few screws, and it took a matter of minutes for him to figure that out and fix it, and then he didn't even charge me because it was so minor! This was such a smooth process to deal with, and everyone was so kind and no one made me feel stupid or like I was inconveniencing them, which has often been my experience as a woman explaining repairs that I need done in my home. They didn't even charge a fee for someone showing up! Such a relief, great company.
Cody was fantastic. He was quick. Very professional and knows how to treat customers. I would highly recommend Cody our bathroom vanities look brand new. Excellent job.
Judy Mitchell
3 years ago
This is my second time using Winters Home Services. Last time they replaced our old water heater the same day I called and everything was great. This time I needed some plumbing work done. The only negative was that I wasn’t informed when a part was delayed. I had to call them to discover that they weren’t coming, so I had stayed close to home for no reason.
Frances Reid
3 months ago
Excellent service. Great plumber who was professional and very patient. Very cost-effective.
My mother's toilet was leaking & we called Winters. Vinnie was sent out to look at the problem within a few hours. He immediately was able to tell us what needed to be done & then proceeded to fix it. From the time he got there he was very professional and knowledgeable. I couldn't have asked for a better plumber to be sent out to take care of the toilet. I would very highly recommend Vinnie to do your plumbing work.
Matt was delayed but we knew that was going to happen. He was knowledgeable and responsive to our needs. We are still gathering quotes but I do hope that we will be able to work with Winters as I think as a local service provider they will do a good job.
Anna Patterson
4 years ago
Zane and Maury were able to repair our water heater within 15 minutes. They answered all of my questions and offered great advice on other plumbing/heating issues in the house. Zane recently managed the replacement of our water main and I will continue to turn to Winter's for our plumbing/heating and cooling needs. Customer service is amazing.
Service was excellent. Technician, Zane, was excellent. Installation of a new hot water heater was expensive and wiring could not reach the new tank so I had to bring in an electrician at a cost of $250 the next day to complete the connection. The technician did take $100 off the price. I did think that the replacement of a wash/ dryer valve ($35 at retail store) in the same room as the hot water heater, with the water already shutoff and the technician transportation cost already covered by the water heater install, at $506 to buy and install, was extreme.
Zane was great - did a nice job and explained everything. This is a great company! I got service overnight and everything was professional, including pandemic-related safety. They have been my go-to for many years!
Kimber was very professional, responsible a d knowledgeable about the garbage disposal/plumbing issues. He offered the best recommendation for the unique plumbing situation of my apartment and my long term goals (Low maintenance/problems). I have used Winter’s multiple times and always impressed with the quality of service they provide.
I have had a contract with Winters for my HVAC system for several years. Winter's technicians have always responded to emergency calls, even on weekends. They have always done a great job maintaining my system as well. Most recently Nick serviced my system. He thoroughly checked and cleaned my heating system for the winter season and set up the spring appointment for the air conditioner check. In the office, Angela is always knowledgeable and always calls back if you leave a message.
Cornelia Robart
3 years ago
Heat went off on Saturday evening in a store that wouldn't open until Thursday but would have someone available to open for a technician on Wednesday. Winters' customer service person understood right away, found a cancellation for Wed and put us on the schedule.On Tuesday morning a technician called up to say he could come that morning, to give us back our heat a bit early. What a fine initiative! It showed good communication between the office and the technician.On Wednesday as promised a technician came, identified the problem, left briefly to get a new part, installed the part, waited with me to be sure the heat was going to come on, as it did rapidly.All the people I spoke with were helpful, knowledgeable, and courteous. I will definitely recommend Winters for a future HVAC situation.
Vinny did an excellent job on replacement of our water heater. He not only demonstrated a high level of technical competence, but also showed outstanding communication and customer service skills. I highly recommend Winters Home Services.
Excellent service. David was able to offer an early arrival the day of, found the issue immediately, and exceeding expectations. Winters has a new loyal customer!Update: another quick, reliable visit. Thank you Joe D.
Jeff arrived on time after I got a same day appointment. He is very professional, found the problem, went to get parts and solve the problem. He needs another piece so he will come back as soon as he gets the part. I highly recommend Winters home service
Michael was very professional and responsive to restoring heat to our radiators. He was aware of the issues and fixed the problem quickly.
Thank you Mike.
Steven von Horn
3 years ago
Jesse was great! He explained the issue and provided his recommendations for how best to resolve it. His expertise and input helped us understand how best to move forward. Great service in a moment of need, which is all we could ask for.
Lynn Chosiad
11 months ago
We've used them twice now, once to repair our tub faucet (a relatively urgent repair), and since then to install 2 new sink faucets (less urgent). Each time we appreciated reaching a person very easily to schedule the issue, they were very on top of letting us know when they were arriving - both giving a window ahead of time & then when on the way - and were helpful and professional when working, and being in our home. We've had problems previously getting contractors to be available more than once, (somehow!), so we really appreciate how easy it is to reach them & how they're able to schedule quickly, as well as reliably show up to perform the service! They also seem to charge a flat rate per service, (plus any parts of course) not by the hour, which seems to ensure that they'll do the job right, rather than only focus only on how quickly they're getting it done.
My wife and I realized our old water heater was broken on a Monday morning. By 4pm that day Brian had diagnosed the issue and finished installing a new unit. I was absolutely amazed at the speed, quality, and professionalism of Brian’s service, when other companies put me on hold or were unable to come for days. He told me that although his schedule is packed, he always puts himself in his customer’s shoes and imagines if the break down had happened to one of his loved ones. In his eyes, when a water heater goes - that’s an emergency that can’t wait. He is willing to go the extra mile and put in extra hours to take care of his customers, as if they were family. Not only is Brian an excellent technician (and delightful and knowledgeable to speak with) he is a terrific businessman! Can’t say enough good things about Brian and Winters. I will never go elsewhere. I am a customer for life.
Anne Kaduboski
a month ago
Winters came within 24 hours (Sunday-Monday) to replace my leaking hot water heater. Chase was very professional and explained all of our options in depth. We had a great experience and would definitely use them again.
Mike and Zack came by to research two issues for me - one with a patio sump pump, and one with garbage disposal/pump in our kitchen sink. They discovered what was happening with both issues quickly. Neither required any immediate work, and they didn't try to sell me on something I didn't need. Both were also very courteous, and my general feeling was the the Winters operation was very professional.
The technician came to my home right on time and wore booties so as not to dirty the rugs. Because the work I needed took little time to fix he also took a few minutes to check on my hot water heater and show me how to look for corrosian. He was so pleasant and professional and left everything ship shape. I have used Winter's for years but this reminded me of why they are my top choice.
Frank Censullo
2 years ago
I've used Winters Home Services on several occasions and recently called them after waking to find my toilet leaking everywhere. They found an opening for me that same day. Mike showed up within the prescribed time, was professional and courteous, and solved the problem quickly.
Mat came on time. He was very professional. After the work he cleaned up everything. I would use him again.
Winters was the 4th plumbing company I called for a leaking pipe in my basement. The first company I left a message, but no return. The second told me they would come after 3 o'clock Saturday (it was Friday when I called) but never came. The third (it's now Monday) told me they did not service my area but recommended Winters, which sent Jamie, which was great!!!Winters not only got back to me, they scheduled a two hour window the next day (Tuesday) between 10 and 12. They called earlier Tuesday asking if it would be okay if Jamie arrived earlier than planned which was music to my ears because of the leaking pipe. They also texted me with a photo of Jamie so I would recognize him when he showed up wearing the Winters logo on his jacket. Jamie gave me an estimate which was fair and reasonable for what he had to do. I am very pleased with the work and the service was nothing short of stellar.
First time using Winters for plumbing issue and was impressed from beginning to end. They took my call right away and communicated throughout the process. Anthony was great to work with and explained everything that was going to be done to get the job done correctly. He was very friendly and helpful.
Karen Copenhaver
5 years ago
Terrific experience from beginning to end. The appointment was scheduled promptly. There was great coordination in advance. Jeff and Anthony arrived exactly when they said they would arrive - with a smile! The work was done immediately and completed professionally. I was extremely happy with the entire experience - including the results!
Great quality and honest service, not easy to find these days! Highly recommended!
I was very pleased with the whole experience. I called them because our furnace was on the fritz. They called back quickly, set up and appointment and were able to resolve the problem. In addition, the service person was thorough in explaining what he was doing and what the choices were. I would definitely use them again.
Andy Frommer
6 months ago
Vinny was great -- on time, communicated clearly, explained options and did the work promptly. Thanks!
We were very pleased with the service provided to us. Brad explained everything in detail, each step of the way. We were able to understand the need for our furnace and A/C to be replaced. Once finished, we have found our system works much more efficiently than before.
Maury was great! Came several hours ahead of schedule and quickly found the issue with my furnace and fixed it. Would happily hire them again.
Winters was the fourth firm I called to try to fix my air conditioning. Maury was my technician. I found him to be professional, thorough and knowledgeable. He identified the source of the issue and fixed it, which the other providers were not able to do. He knew I was considering replacing the unit, and still fixed the issue, to provide temporary relief. He took time to explain the situation and showed me specifically what the concerns were in the unit. I highly recommend Winters and Maury the technician. I will use them again.
Lauren Alvernaz
2 years ago
Winters Home Services has been amazing. I would highly recommend using them and asking for Zane. He's professional, knowledgeable, and incredibly friendly/kind. I'm 100% satisfied with the services Zane has provided on 2 different occasions. Recently, I've had issues with my furnace/thermostat and Zane figured out what the issue was so quickly and fixed it within about 5 minutes. I really couldn't have asked for a better experience!
Josh was a great communicator, explaining why he would not be able to fix our issue immediately (the part he needed was not available), and when he did come, fixing the issue quickly and completely, then cleaning up after himself.Followup, 2019-10-09:Maury provided quick & excellent service in replacing a condensate pump on our HVAC, and was good about letting me that, if I were to do the work myself, it would be a very inexpensive replacement. I opted to have him do it, and thanked him for letting me know that I could save a fair bit by going the DIY route.
Geoff Anderson
2 years ago
Great visit from Jeff H!He arrived right within the 2 hour window with a ‘on the way’ text about 15 minutes ahead of time.He was very personable and was able to get right down to work analyzing the issue with my old Steam heat boiler.Within 10 minutes he had figured out the burned out part and had an estimate and the part ready to go.After he was done replacing the part and giving the surrounding parts a quick cleaning the pilot fired right on and the heat started working.He stayed at the house to make sure everything stayed on and was working correctly.Very good experience overall.
Anthony came to repair a leak from our daughters bathroom to the bathroom below. He was professional and explained step by step what he needed to do. He found the source of the leak quickly and gave a solution immediately. Great service!
Rafael did a great job. Tight squeeze to get the old one out and thew new water heater in. Had to make a few trips for parts. Very professional, great personality
Chase did an excellent job of walking me through the process of installing my new water heater and of installing it. But I'm especially grateful to Angela, on the Winters office team, for working with me to get MassSave's rebate---despite running into several problems, she stuck with it. I'd recommend Winters.
Nick was very friendly and professional. He assessed the sink clog quickly and tried the least invasive procedures first before moving to more expensive interventions.
Colin was very prompt, courteous, professional and of course technically excellent! Thank you, Colin! Please come back and do the winter system maintenance in December. Thank YOU!
Carlton Smith
3 years ago
We called Winters after our usual plumber failed to find the source of a leak in a 3rd floor shower. We called at 9:00 PM on a Friday night, frantic after a waterfall erupted out of our ceiling, and Winters scheduled a plumber for 9:00 AM Saturday. Rafael diagnosed the problem immediately and had it fixed in a couple of hours. He was courteous, knowledgeable and very easy to work with, including explaining the repairs and taking the time to clean up the soggy drywall and insulation.
After a gas meter change, I could not get the pilot to start on my water tank. Leah from customer service was able to find my warranty contract even though it was under my brother's name. Since we have a tenant now living in the apartment, we didn't want them to suffer with no hot water. Leah was able to schedule a technician to come and try to fix the problem in the same day even though they were fully booked. Brian Falasca generously came by to help us even though he was done with his last appointment of the day. They honored the warranty that they gave us upon installation and did not charge us for the service call. I can't say enough good things about the service and the quality of people working at Winters Home Services! I am so impressed by their work ethic and customer loyalty! They really are exceptional!
Maury O. from Winters did an exemplary job today. Not only did he service 3 apartments in a timely, professional, excellent manner, but he went above-and-beyond in his problem-solving of a complex heating issue in one of the units. He fixed an issue that previously couldn't be solved by others, and did so in a first-class way. He took his time to explain everything to me, quoted me on prices before going ahead with the work, never got flustered, and finished the job in an efficient and timely manner. I highly recommend Winters and commend Maury for his outstanding work and professionalism!
Rafael and Nick were both prompt and professional. I would suggest Winters to anyone who needs plumbing/hvac service.
James Jones came out for consult and spent almost two hours diagnosing my heating problem (I had two radiators that never got warm). He was very patient and talked though what might work, and set up an appointment to return to do the work just two days later. Winters employees always show up on time, they put on booties before entering your house, and they clean up everything. Jamie fixed the problem with the two radiators in one very long day. He also replaced a valve on one radiator, and removed and capped lines that were the cause of no heat. I highly recommend Winters and Jamie in particular. I will be asking for him for future work!Follow up: 12/13James Jones came out again to replace a valve on a toilet and install a faucet in our kitchen sink. As usual, terrific service and James is very professional and courteous. Winters is our go to service professional for plumbing and heating. Highly recommended!
Tracy Cantrell
4 years ago
Maury did a really great job, and explained every step of the process and why he was doing what he was doing while servicing my furnace. He explained my options really clearly and worked quickly but did a great thorough job.
Maury is both knowledgeable and professional. He helped nurse along my clients’ old heating system until it was time for replacement. He takes pride in his work and I look forward to working with him and Winters Home Services in the future..
Annabel L. Kim
4 years ago
Zane came out to take a look at our HVAC system and was a consummate professional. It turns out we didn't need any work done, which I was very glad to hear. I really appreciate how responsive Winters was and that they don't charge money to come out and give a quote.***Google won't allow multiple reviews, so this review is tacked onto the previous one.I had a fairly complicated water boiler/ furnace/ac overhaul situation and Brad Hudson did a fantastic job working with the constraints my particular situation posed. Brad is an experienced technician and it shows: he was able to think creatively and was a great communicator, making sure to explain everything he was doing. He's also very personable and fun to have around. Winters definitely isn't cheap, but the high quality work Brad did is worth it, and I've got peace of mind knowing that I can call on Winters should there be any need for follow up.
They came promptly and fixed the problem! I love how excellent Winters Plumbing has always been for us and look forward to continuing to use it for my plumbing issues. Hopefully, not for a little while!
Kamal Ganglani
2 years ago
Cameout to quote replacing a water heater wanted close to $7G needless to say went with someone else who was less than half of that price. When asked why price was so high they quoted a days labor for a 2hr job, doubled the price of a new heater. Guy seemed nice and showed up on time to quote but did not get job done with them for obvious reasons.
Michael Jacobson
3 years ago
On a hot weekend we had an A/C failure. We called and scheduled in the morning and the tech came 10 min before the service window. He was professional and courteous, and fixed the problem The price was rather high, but considering the rapid response over the weekend and the alternative of not having a working A/C, it was worth it. We'll consider Winters for regular maintenance service in the future.
I hired these guys to replace a long section of pipe which had blistered up. They didn't replace the full thing and left a 4ft. section of pipe ready to burst, despite charging me for replacing the full thing. It was a nightmare dealing with them to get the cost down, including being hung up on and threatened with a lawsuit. In the end they took off $2000 and I had someone else come in to finish the job and fix their shoddy work.Edit to address the owner's response: I stand by the factual correctness of my review. It sounds like your employee didn't give you the full picture. Good thing I took pictures. The pipe to be replaced is the horizontal one going all the way under the sink in the first picture. You can see the new PVC section on the right end and the left end, but the old 4ft section of cast iron gray pipe under the sink wasn't replaced. The 2nd picture is of the pipe under the sink and shows the blistering and the horrible condition it is in. The estimate I received was to replace the whole thing from the left of the sink to the right, 40ft. of pipe. I canceled the check because the agreed upon work was not completed and I knew someone would have to come replace that pipe. I encourage anyone else in this situation to, too. Care to dispute the condition of the pipe?
Debbra McGrath
5 years ago
Zane arrived within 30 minutes of my (8:30 PM) call to Winters and quickly fixed my overflowing condensate pump. He was extremely knowledgeable, professional and pleasant. Great technicians like Zane are why I've relied on Winters for expert heating, cooling and plumbing services for the last 4 years. I highly recommend Zane and Winters!
Steven Deguglielmo
2 years ago
I have used this company in the past for emergency repair work to my central A/C system on a hot weekend. Maury was excellent. He did everything he needed to do to get my system working correctly. Now I am going to have Winters install a system in my new house. Maury came to my new house and he remembered me from the first time even though it was many years later. Maury went through my house and told me exactly what I needed to do to have a new central system put in. I have already spread how diligent Winters company and their employees are towards their customers. I will not be calling another company to do any HVAC work in my house. Thank You Maury.
Sean and Andrew were great to work with and wouldn’t hesitate to recommend them moving forward.
Nicholas Patsos
a month ago
HVAC maintenance. Nick did a wonderful job. Would highly recommend.
Vinny & Maury installed a new hot water heater at my place a few weeks ago. They were very courteous, efficient, and cleaned up as if they had never been there. They showed me how to set the heater. And they came with me upstairs at the end of the install and explained that I might see some air and/or trace amounts of minerals come out of my various faucets. A few minutes of running each one, and I was all set. Would definitely recommend these guys again. Don't think I've met a guy in this line of work as engaging as Vinny was. Strongly endorse.
We had great pleasure with the visit of Zane V. at Winters Home Services. He was very professional, and explained the best heating system for our needs. Zane also went beyond and called National Grid to require what was needed for us to convert from oil to natural gas.We would recommend Zane and Winters Home Services to help you with your heating upgrades.
Conor Rafferty
7 months ago
Scheduling was easy, they arrived on time, gave an estimate on the spot, got the work done in short order, results look good. All I could ask for.
John Duffey was professional in every respect. Went the extra mile and made sure we were satisfied. Kudos!
Debbie Smigel
6 months ago
Dan was terrific! I'm so happy with the work done. He was so efficient, knowledgeable, professional, friendly and expert. He suggested other services I might avail myself of and will give a call in the next week or so to schedule a service for my bathroom as well. I'm once again thrilled with the service performed today. Thank you very much!!! Debbie
I am beyond pleased with this company! From Kenny the dispatcher to Vinny the on point technician-he identified the issue under 30Minutes and was able to diligently find a store that carried the necessary replacement part in stock so he could resolve my no heat issue that same day! Seriously, great service allAround and I highly recommend this company for your hvac systems! Especially those of us with aged systems! Thanks Vinny!
Not good. Although very pleasant on the phone, the 'technician' who showed up really could not diagnose the problem accurately. I have a forced-hot water gas heating system. When the 'technician' arrived, I had no pressure in the system. He suggested a 'system purge' to the tune of nearly $500, but could not assure that the problem would be solved. Since I am not knowledgeable of how furnaces work, I was skeptical and asked him to come back when my father, who knows much more about the heating system, would be there. The 'technician' told me I had three options: Purge the system (nearly $500), purge and replace the regulator ($830), or purge, replace, and also replace the expansion tank ($1650)! When my Dad came over, he was able to tell that the heat pump was not getting any electricity. So when the 'tech' and my Dad met, they agreed the cause for the heat pump not getting electricity was a faulty relay. The estimate to fix that was $800! So in short, the 'tech' did purge the system (a 5 minute job for nearly $500!), and jiggled the valve on the regulator (it did not need replacement) to restore the system pressure. I then got an electrician to replace the faulty relay for $231, and I now have heat again. Be very wary of using these folks...I was almost out $1650, and the problem would still NOT have been fixed!!!
William Landay
4 months ago
Brad was great. Took the time to do a boiler installation just right. Was friendly and professional throughout. The quality of his work was impeccable. Winters is not the cheapest option, obviously, but their work is as good as it gets.
Ethel Stafford
2 years ago
I am especially pleased with the representative in that they were on time, put on their shoe coverings before entering the house, wore their mask and was very informative on what the issue was and gave suggestions to be pro-active in future maintenance. I felt such a relief after their visit and recommend them highly.
My parents called me in the middle of the work day to tell me their heating wasn't working, they were getting very cold and they couldn't figure out why. I called Winters, they were there within an hour or two, identified that it was simply that the thermostat battery had died, replaced it for them, and did not charge. True saints.
I contacted Winters first thing this morning and received a prompt reply. Chase and Sean arrived a couple of hours later, diagnosed the problem, and efficiently installed a new garbage disposal. They were both professional and courteous.
Gale Osgerby
3 months ago
Nicololas. Onorato
From Winters
Serviced my water filter, and air conditioning
He was Professional, Polite, and Efficient
Brad and Pat from Winters home services were amazing when we needed our new air conditioning system installed. They were knowledgeable, professional and volunteered to come back the next day if anything did not work (which was not an issue - it has worked perfectly)! We will definitely use them again and urge you to do the same.
Stephanye Fullard
3 years ago
The initial job was to replace the hot water heater. Once that was done, the water in the tub only ran hot forfour to five minutes. After several attempts to fix the problem, Winters sent James J (Jamie). This was a very unusual and complicated job and Jamie tackled it heads on. I have nothing but the highest praise for the work that he did and high praise for Winters Home Services for standing by their commitment of customer satisfaction by putting in so many extra hours and for sending Jamie's to do it.
Albert Amick
3 months ago
Fantastic job they installed both a furnace and ac after taking out the old ones. Very professional and knowledgeable
I had a very positive second experience with Winters Home Services. The technician Brian was extremely knowledgeable, professional and efficient. He performed a fantastic tune up for my Trane furnace.
Excellent service by Rafael Guzman !! Super friendly (even to my shy puppy), yet very professional and knowlegeable. Accurate diagnosis lead to a quick repair. Many many thanks!Also, my sincere appreciation to Angela, who has been assisting scheduling my furnace repair. She's been very attentive to my situation and put a great effort to send me a technition asap.
Last winter, our heating system was having issue starting automatically sometimes especially when it was very cold. We contact the Winters Home Services in the spring and they replaced a couple of items, but we couldn't test it properly because the weather was warmer and the heating system was able to kick in automatically and we thought it was fixed. Then, the issue was happening again this winter, they came back fixed it for good and free of charge this time. The gentlemen (Zane and Rafael) from Winter Home were very friendly and professional. We have great experience with them!
The job was well done, on time, clean and professional by a super nice guy. He worked fast new his trade plus offered good advice for future work. A hint on the pricey side but I will use them again when the time comes.
Winters Home Services was responsive and professional. My tenants heat wasn’t working and Winters got a tech out to my house much more quickly than any other plumber I called could have. The tech that came to house (Zane) was courteous and professional. He told me the part that needed to be replaced in the boiler and exactly how much it would cost before doing the work. I’d call Winters again for other plumbing and heating issues that come up.
Sarah Wengert
5 years ago
Our hot water heater burst in the middle of a Saturday night in a snowstorm...called Winters in the morning and they were very helpful. There's an emergency fee on a Sunday, of course, but I understand that.The technician, Vinny, called me to set up a time, was very prompt, professional and efficient.Overall, very helpful and impressive
Chase and his assistant are very skilled, efficient and friendly. Everything about my experience with them was excellent..and the cost for replacing my bathroom faucet was reasonable.
Barbara Chosiad
5 months ago
Maury was very professional and competent. He arrived quickly and identified the problems. He removed the faucet with the broken pipe, figured out the water leaking from the upstairs bathroom into the basement caused the furnace to not work. He was able to obtain and replace the motherboard for the furnace so the furnace started up again and heat went on. He also removed and replaced the ruined duct work and removed the water logged basement insulation. I was very impressed with the entire process and will use Winters Home Services again.
Jesse was very informative, neighborly and kind. He was thorough and patient, listened to my concerns and thoughts. He really made my day despite what is going on to my home.
Heather Hampton
3 years ago
Jaime the technician was extremely professional and very kind. Very grateful to have great people like that help fix important things in your home. Kenny, the guy who answered my desperate call was extremely empathetic and very helpful. Got someone out to me immediately. Highly recommend!
Jane St Germain
3 years ago
Winters Home Services responded promptly to an emergency plumbing issue. Their technician Anthony was terrific! He was very professional, worked neatly & efficiently. He was thorough in his explanation of the job and was happy to provide updates along the way. The repair took less time to complete than anticipated & I was very pleased with his work. Thank you Anthony!
I had some concerns about my AC split system. Zane was really helpful, cleaned the filters and gave us the quotes we needed for possible work in the future. He waived the fees for the visit.Can't say enough positive things! Will definitely be using Winters again!
Frank Battaglia
2 years ago
Brian worked on my system and he was very efficient and personable. I appreciated him explaining what he was fixing and after he finished he explained how the system works and what I should check every year. I called the company late Friday night and they called me back within 15 minutes to schedule the work for late Saturday morning. That pleased me immensely since we were scheduled to have a snow storm on Sunday.
Sharon Hanson
a month ago
I received an excellent response from the Company on a website inquiry for same day service to install a new garbage disposal. Jesse did a great job. He was professional and knowledgeable and helped us get a decent price. We will have them do other work for us. I highly recommend Winters Home Services
Charles Marshall Stang
2 months ago
Zane from Winters Home Services responded to our AC problems promptly and fixed the unit within a couple of hours. He was personable and professional, and was able to diagnose and solve the problems. We couldn't be happier with the service we received. If ever we have HVAC problems again, Winters will be the first call we make, and Zane is the best!
Allan Lehmann
3 weeks ago
Nick took good care of us and our cooling system! Came for routine maintenance, cleaned things up, changed the filter, and patched a couple of air leaks.
Zane Villandry helped secure the loan and installation for our 16 Seer Trane heat pump in 2021. The heat pump stopped working entirely in Nov 2022. Finally able to reach WHS in March 2023. Zane came out the next day and troubleshoot the issue to the installation that did not inject sufficient refrigerant. Fixed it without cost and schedule a follow up check in Aug.
Winters did an outstanding and professional job for my wife and me, when our two early 80s-vintage gas furnaces needed replacing. The Winters team helped us to select the best new furnaces, and helped us select a venting system which allowed us to no longer send the exhausts through our chimney, which will help on our chimney sweep bills.
Jay Featherstone
2 years ago
Maury O arrived right on time, gave the heating unit its annual checkup and cleaning and checked out the air conditioning part of the setup too. He explained what he did very well, and as ever it was a pleasure to deal with him. He is terrific!
Winters has provided great service to my home a number of times - for routine plumbing issues, to replace my sump pump, to install a Navien unit, and even provided follow up at no cost to me when there have been some issues with the Navien (combination heat-hot water unit) they installed (turns out root of problem was gas pressure coming into my home, nothing to do with the unit or Winters' work to install it). They have been prompt, efficient, reasonably priced, clean, and very professional.
Ryan Williams
7 months ago
We had an issue with our furnace that was serviced by another company only to come back a week later. We woke up with no heat and Vinny and Francisco from Winters were at our house a couple of hours later. They were very detailed in identifying potential issues and took the time to review each with me as they worked through them. Our heat is back on and they'll definitely be our first call next time.
Michelle Alexander
5 years ago
Made several calls to several plumbers as my pilot light on my furnace wouldn't stay lit, so I had no heat. Winters (Zane) came out less than two hours after I placed a call. It was a simple fix, and Zane showed me how to do it correctly! I was very impressed with the professionalism and alacrity of Zane and Winters Home Services to help me get heat for the house and not have to wait until Monday, as I was told I would have to do by my regular plumber. Zane and Winters came through for me on this cold February day and I really appreciate it. Many thanks!
We had Zane as our technician to check out the state of our AC system after getting some electrical work done to hook the condenser back up to the breaker. He was very professional, efficient and friendly! He made sure everything looked good once the system was up and running. Would be happy to work with him in the future!
My entire experience with Winters was very professional - from scheduling the visit to completing the work. Maury was amazing.
Maria-Paz Avery
4 weeks ago
Colin did a thorough job, gave some good advice, and was very professional.
Eliza Epstein
6 months ago
Rafael was fantastic! We were worried as a pipe burst from the New England cold right before our baby shower but Rafael put us at ease and was extremely knowledgeable, quick, executed quality work, and was super friendly and great to work with. He fixed the issue day off and was right on time. Thanks Rafael and winters !
Grant Schonberg
4 months ago
This was the second time we’ve worked with Maury. He’s always professional, knowledgeable, and very pleasant to work with! Highly recommend Maury and Winter Home Services!
Our Buderus GB142 showed a non-resettable fault two nights before the blizzard hit. Jenny was very helpful in setting up a service visit, and Zane provided excellent and patient service. Many thanks to Zane and Jenny.
Carlos Soto Chaves
a week ago
This was my last chance with winters because the service man I had twice before broke my air conditioner unit. He has since been let go and Maury saw the problem right away and is honoring Thw warranty on the unit to replace it. This is what should have happened in the beginning. Maury was great! Winters has come through! Thanks! I am now writing after my split air conditioner was replaced by Brian and helper. I can’t believe how wonderful they were! Brian liked what he does and it shows. He takes pride in his work. Winters has definitely come through with wonderful service. Thanks very much!!!
Karen-Leigh E
2 years ago
Steve and Dan were wonderful and did a fine job of diagnosing, explaining and fixing the problem with my toilet! I needed to rebuild and change the shutoff valve. Did the job in a very timely manner including going to get the parts.Another great job by Winters. Tony was fantastic and did an excellent job with my toilet repair. Very satisfied with his work. Great personality as well!Fantastic followup job by Anthony. Extremely satisfied with his work and lovely persona!
Erica Brotschi
a week ago
Company responded quickly. Technician was on time, professional, and quickly fixed problem. Will definitely call Winters again.
Jordan Metcalfe
3 years ago
Maury O. came about a problem with the furnace. He was very professional, arrived on time, and was very pleasant to interact with. He helped me to understand my system better and gave me some tips about my furnace. Great service!
Jeff was extremely helpful in explaining everything he did and what the issues were with my boiler furnace. he took the extra step of offering to sue me how to refill the boiler with water (whereas many maintenance companies will just leave unless you ask for something like that!) Highly recommend 10/10
Vincent was great! He was very informative to both my wife and myself of what needed to be done, along with what happen. He was extremely polite and professional. The next time we have any issues with our heating system I’ll be sure to call and see if he could come out and take care of it.
Maury was exceptional! Very quick to respond and got a new water heater installed amazingly fast on a Friday evening. Would definitely recommend.
The tech was great but he quoted me $930.00 to replace a part which I already bought but he couldn’t use because I opened the package. And replace a gasket on a vale. I called another plumber and it cost me $160.00 and the work was warranty. I think you need to reassess your app for quoting.
Barbara Baker
3 years ago
Excellent service by Brian. He explained the trouble that I was experiencing. He thoroughly cleaned and serviced the boiler and replaced a pump. I appreciate that he has a deep knowledge of my heating system.
Taylor Boucher
3 years ago
We had Maury Ortega come this week to help plug an old main line and he was amazing! He was very nice, professional, and got the job done quickly. He was able and happy to explain everything to me so I understood the issue and how to fix it. He had to run out and grab a part, but did so in under 30 minutes and was back promptly to get the job done. I appreciated his help and would definitely request him in the future!Also, I'd like to add that I had an overall positive experience with setting up this appointment with Winters Home Services. We needed someone asap and they were able to send someone over quickly and within the week. Would recommend!
Maryanne Caggiano
4 years ago
Maury was just here to service our furnace. I can’t even begin to tell you what a pleasure he was to do business with. Very professional and informative. He took the time to explain what the problem was and informed & gave us a price on your annual service agreement.What a pleasant young man! I highly recommend and will call on Winters again!
Rose Zoltek-Jick
a year ago
Zane could not have been more polite or more helpful. Although he did not do the repair, that was because he advised me to go back to my regular service. He did not jump on the opportunity to insert himself into a new work or take over for a competitor. Many companies would do anything for a new contract, but he was respectful and offered to return if I hadn’t was not satisfied with my previous company. I found him to be refreshingly kind.
There’s nothing worst than coming home to find water all over the place and no hot water! I googled water heater service and first name that came up was winter home services . I called at around 7:30 pm then 15 minutes later a kind woman named Angela called back and set up an appointment for me while making sure I knew how to shut off the water heater so the flooding would stop . It was a very comforting!Next morning was my appointment at 10 am I couldn’t believe how fast they could get here ! Didn’t even skip a shower .Zane then showed up earlier than scheduled appointment which was great ! I’ve been in the service industry for a long time and I really appreciate the professionalism Zane had when giving me all the details of the job at hand and great personality that you wouldn’t expect from a plumber . He really put me and my family at ease about the whole thing . It literally only took a couple hours for the job to be done .I would and have already recommended my neighbors and friends for sure , absolutely top notch!
Great customer service, quick call backs and quality work. You can find cheaper but cheap plumbing will come back to bit you.
Markus Mobius
5 years ago
Winters replaced our condo association's steam heating system with a Viessmann hydronic system in 2004/5 which has worked very well. The price was very fair at the time. A few years later, I had a leaking toilet which was replaced for a fixed price of $500. This wasn't such a good deal anymore because Winters had switched to fixed pricing (or maybe they have always used it but simply had a custom price for our heating system). Our condo association has been forced to use other plumbers due to Winters' fixed pricing. So to summarize, I view them as competent and reliable but it's always a bad idea to hire a plumber on anything but an hourly rate.
I called for bathroom leaking repair and toilet replacement. I love the customer service, love how quickly and professionally the appointment is set up, and the interaction with the contractor is fine, but when come to pricing the contractor is literally trying to kill me. A very good toilet probably costs 200+, but it takes $1200 just to remove the existing toilet and replace with a new one? Not including handling the leak to downstairs, just replacing the toilet. Come on, I know I look young and green, but you can’t just do such nonsense to me. I believe it’s a good company, but the contractor’s attempt to rip me off make me have to leave a 3-star review.
donna Hanifah-Mill
2 years ago
Nick, our plumber from Winter Home Services, always pre-notified us of his arrival times. Nick efficiently and competently addressed all items on our work order. He made sure to verify the integrity of each repair and/or replacement in a timely manner. He also explained what he was doing and answered questions freely and in easy to understand terms. He brought all items he needed and when a complication arose, he quickly found a solution. He finished the work iwithn the timeframe promised and cleaned up each workspace thoroughly as the job progressed. We are extremely satisfied with his skill set: Plumbing; time management; efficiency in generating correct and complete work orders and invoices while on site; and wonderful communicative people skills. The Winter's office team is also to be commended for helping to schedule the multiple critical repairs needed in a timely manner. We would highly recommend both Nick and the Winter Home Services team.
Valerie Van Vleck
a month ago
Colin was very professional, friendly, and knew what he was doing. Thank you!!
Matthew Sommers
4 months ago
Fantastic service quality. Very informative, polite, and understanding. 10/10 would recommend.
Jesse was here to do the annual cleaning maintenance of my 2nd floor boiler. He was very professional, friendly and very dedicated to his job. After he cleaned the boiler, he ran into an issue, but he called tech support and made sure the issue was resolved before he left. He is a good problem solver and he explains things clearly. This is what good customer service is all about. I was happy with his service so I purchased a new annual maintenance plan for next year. I highly recommend Jesse and look forward to seeing him next time !
Chris Dragoon
5 years ago
The best customer experience I've encountered in a while. My technician was Jeff Harris and he was punctual, friendly, knowledgeable, and fixed my problem. In the past I had used HomeWiz, but this company blew them out of the water in every imaginable category.
Jeffrey Brown
4 years ago
Vinny and the electrical team were great. Excellent communication and very professional. Installed a new humidifier and even took a look at and fixed a leaky air handler. I would call them again anytime.
True professionals .. had something stuck in the drain pipe about 15 feet down. Was able to snake it out where I couldn’t.
Valerie Taylor
7 months ago
Modern high-efficiency gas boiler/heater was acting weird; Jamie arrived, trouble-shot, and not only figured out what was wrong and fixed it . . . but answered all my questions with clarity and good cheer. Getting a maintenance contract with Winters alleviates a bunch of worries.About a year later, same system was flagging again. Multiple visits by Anthony Sousa (super-responsive *and* responsible): water had been getting into the system; the inducer-motor was overstrained. Anthony applied silicon to outside connections (took care of most of the water problem) and replaced the motor, burners, etc. even calling in assistance, as the unit's components were jam-packed within the housing. High marks for competence and communication.
Victoria Nabunya
3 years ago
Jeff and Vinny have been wonderful. They arrived on time, very professional and answered any questions we had. They are a good team and I felt comfortable having them work in the house. We trust them with our plumbing issues because of their honesty and the good quality of service we have received.
I have now had two occasions where I needed HVAC related issues fixed and Winters has been amazing! Everyone is great - from the person answering the call, to the person calling to confirm the time of arrival, right down to the wonderful technician! Ken M has been outstanding. Polite, honest, and explains everything in terms you can understand. I have worked with him on both heating and cooling issues and I could not have been happier! HIGHLY recommend this company!!
Gloria Clark Alonzo
2 years ago
Zane came to help with our baseboard heaters, and helped us try to figure out what the issue was. He was extremely friendly and professional and in the end gave us good advice, and didn't charge us when the attempted solution ended up not working. We will definitely look toward working with Winters for any future needs.
Second project completed in 2 weeks, and just as satisfied as ever. Great job. Highly recommend. Transparent, consultative, professional.
Kimberly Khare
3 years ago
Maury and Josh were fantastic. Patient, thoughtful and professional. They took the time to do the job right. Our new sink is awesome thanks to their work.
Barbara DeWolfe
2 years ago
Maury Ortega was on time, professional, and friendly. He did a great job explaining everything and cared about the quality of his work. Very positive experience! I signed right up for a yearly contract.
Winters was at our house within 2 hours of my call despite being incredibly busy this time of year. Kimber was a pro and a nice guy to boot. Highly, highly recommend these guys.
Geeta Jawaharani
a year ago
Zane has the knowledge of what product I have been looking to replace. Not only he recommended the options but also provided the costs so as to make the right choice and at what cost.Looking forward to Zane’s services as I make the call to pick the right water heater and an install date.August 20, 2021 - Thank you, Zane for your professionalism and quality work. Extremely helpful team at Winters Home services for making the project hassle and stress free.
Lawrence Kistler
2 years ago
We had an outside leaky faucet to repair. Technician came promptly and on time and repair was fully completed including reattaching faucet to the house. Repair is performing perfectly. I was disappointed that replacement part was not all brass but included plastic controls that don't last with time. Also the price was exorbitant I felt, over $800 for 3/4 hour's work max.
Dinesh Bhattachan
5 years ago
it was Sunday night and there was no heat soI Called winter home services . the guy showed up late and spend about 4 min with the heat. and charged me 225 . the freaking guy charged me 225 for not doing anything, he was like u need to replace new furnace and left. again I called another company's plumber to fix my heat.. that other dude was cool and fix my heat within 1 hour and charged me 175. I would never ever recommend this services.. so sorry poor customer services
We have been using Winters Home Services for maintenance if our home HVAC systems and have been very pleased. Maury, the serviceman who has come out to our home for the last two appointments, arrived on time and was friendly, courteous, and professional. He explained what he was doing and what he observed in a clear and easy to understand way. He kindly answered any questions that we had. We would highly recommend Winters to any home owner looking for a reliable company to help with any HVAC issues.
Great service. My condensate pump replacement was done quickly and professionally.
Winters did a great job communicating about the appointment time and what to expect with regard to COVID. Vinnie was really respectful and unphased by the kid shenanigans that coincided with the visit. He quickly understood the problem and offered clear explainations and options at each step. In every way a great experience!
Zane from Winters saw us to inspect our tankless hot water heater. He was extremely knowledgeable, friendly, and communicated clearly his findings and recommendations. We had a different plumber try to up-sell us on many things for the same heater and Zane explained each issue and helped us fix it in a much more efficient and appropriate manner. I can't say enough about how helpful his service was. Fantastic!!Rafael also was incredible. Very patient and helped explain exactly what he was doing. Highly recommend
Maury Ortega was our technician and he quickly diagnosed the problem. He fixed our heating problem efficiently and did a fantastic job servicing our old gas boiler.
Michael Signori
a month ago
John was very informative and professional. I appreciate his expertise and willingness to answer all my questions.
donald watson
2 years ago
The maintenance person was competent.I personally believe the company could have treated me better. I had an annual contract that provided 2 visits per year. The year 2020 serviced in Spring. Pandemic forbade home visits in the fall. Come following spring they charge me for the visit. Informing me contract had expired even though they didn’t come for the 2nd part of my annual contract. I believe they should have made this part of the contract.
Kathryn deGraaf
a year ago
March 2022 update;Winters saw my review and Mike came back to take a look at the radiator cover. He was able to jimmy the radiator cover back on without having to touch the new valve or controller. He explained that he had installed the valve controller at an angle to make it more accessible for future repairs, and pointed out that the cover had never fitted quite right before the valve replacement, although the angle had certainly made it worse. He gave me some suggestions for how to modify the sheet metal to fit better, without having to pay for a plumber's time to do that job. Overall I'm satisfied -- I still wish it hadn't taken extra visits to fix issues but I'm very impressed with their responsiveness.Feb. 2022 update:I'm changing my rating to 3 stars now based on recent service calls. Our boiler is working well, and overall we are happy -- the folks at Winters are very responsive when we call; communication is great, and both the office and the technicians are respectful and professional. But we've had a couple of issues recently with their work. In December 2021 we paid $555 to replace a leaky air vent, but less than a month later it was leaking again and when another tech followed up, it became clear that no new part had actually been installed. That issue has been fixed now (at no additional charge) but a couple of weeks ago we found that one of the zone valves Winters replaced just a year and a half ago has failed already (the previous one lasted over 10 years), to the tune of another $743. The replacement was installed solidly but at a tilted angle so it no longer fits inside the metal sheathing around the radiator (photos attached). Overall everything seems to be working well now, for which we are very thankful. But it no longer feels like a 5-star experience.2020 review (5 stars):Zane wrote the estimate for the boiler and zone valve replacement project for our condo building. He was extremely responsive, answering all of my (many) followup questions over several phone calls. We got quotes from 5 different companies and Zane was the only one who pointed out that we had a lifetime warranty on our current stainless steel water tank so we did not need to replace that part of the system. He also carefully did the sizing calculation up front to determine that we could safely downsize from our previous system. Between these two items, he saved us thousands of dollars.Brad did the installation for us. He took great care with every detail, keeping me fully informed of the status as the project progressed. He cheerfully answered all of my questions, explaining what he was doing and why. The whole project took a bit longer than we had expected but it was well worth it -- nothing was done in a rush and I feel very confident in the quality of the installation. (I might have slowed him down with my questions but thanks to this, I was able to get a good understanding of the new system so we can keep it properly maintained.)All my interactions with the front office have been really positive as well. Everyone has been very courteous and they seem to be right on top of things. This is a huge factor for us since it removes any uncertainty about scheduling and billing. It seems to me that everyone we've interacted with at this company is in the loop and working together to make sure we are happy.From start to finish, we had an excellent experience with Winters on this project. We're looking forward to working with them to keep the new system maintained (and maybe do some A/C work for us as well).
Very grateful to Maury, who arrived on time, checked out our compressor in the pouring rain, looked at all options regarding our air handler, and generally answered all of my questions including even giving me an on-site quote. He’s extremely knowledgeable and professional, I would highly recommend!
Kali Jennifer Patrick
3 years ago
Called for heating inspection on new home. Maury was amazing and helped put my mind at ease that I’d be toasty warm this winter. He didn’t try to sell me anything I didn’t want. Very professional and I will definitely use them again!
Bunk & Dita Henderson
3 months ago
Rafael did another excellent job for us today. He had 2 tasks to complete. He replaced 2 new toilets. The second task was fixing/replacing a tub drain stopper. He is competent and pleasant doing the jobs that need to be done. Thank you!!
We had a major Drain clog and no drains in the house worked at all. Anthony spent 4 hours on it and finally got it cleared after many tries. He was pleasant throughout the job. Definitely recommended.
Been using them for a while. Great service and very knowledgeable. Worked with Brad, Joe, and Dan at various times. They replaced my furnace and hot water heater in an emergency situation a few years back, and do maintenance on my system every year.
I am happy to recommend Winter's home services for all your heating and plumbing needs. They are always polite and work very hard. We recently had our HVAC system replaced, and they were so helpful with advice. They worked tirelessly over the course of three days in the most extreme heat to install a beautiful HVAC system for us. This is a new system, as we bought an old house and it needed a new unit. When we first moved here we noticed that the prior owners had also used and recommended Winters. They have a great team, including an excellent electrician. They left the work areas clean and tidy. They took good care of our property, protecting our floors, etc. We have paid for a 5-year guarantee service where Winters will take care of our HVAC for us. We did this before with the old system we inherited. They are prompt and highly skilled. It takes away the headache of trying to find someone to help you when things go wrong, and they do a great job.
Matt was helpful with his service visit to my home. He diagnosed a problem and provided me with options to fix. I look forward to working with him again and would recommend his services to others.
Edee Petitt-Zabriskie
2 months ago
Sean was friendly and did a great job. The job was very expensive but hopefully will last for many years.
I had the pleasure of being assisted by Vinny and Maury; they arrived in a timely fashion, provided me with a range of options about diagnosing/fixing my issue (which turned out to be a bathroom pipe issue), and were transparent about both costs and labor involved throughout the entire process. They were extremely professional and courteous; I want to thank them both so much for their great work and highly recommend Winters to anyone!
Called for our first HVAC system inspection. Jeff came out and did a light inspection. Explained that it was too early to do more (system is just three years old), and did not charge us. Kindly explained the system to me, how to know when the filters need to be changed and how to care for the condensers during the winter. Highly recommended.
Nathan Praschan
a year ago
We have to move the gas line to fit our new range, and the Winters employees who came to do the work were fast, professional, and did a great job solving the problem. We always use Winters for any plumbing problem we have--we have never been disappointed in their service.
Josephine Yuen
a year ago
We have been using Winters Home Services for many years and I highly recommend them. We have used them to install a gas dryer, replace a hot water tank and fix various plumbing issues. They have always been quick to respond and are professional. Recently Mike M. did a great job in resolving an AC problem. He quickly identified the problem and fixed it very quickly. He was punctual, friendly and very professional.
John Gerhauser
6 years ago
I recommend this company! They were extra prompt to get here first thing in the morning after a broken water heater overnight. Steve waited for me as he beat me to my house. They were very efficient, kind, helpful and great to work with. I was so happy they could come right away.
Nick O was excellent. He’s professional, very experienced at what he does and a pleasure to work with. He assessed the problem correctly and solved it. I would recommend him any day.
Steve Lightfoote
5 years ago
Vinnie and Morrie were both phenomenally helpful in helping fixing our broken AC system. The system broke right the beginning of a heat wave and they went above and beyond making sure everything was fixed in a timely manner. We appreciated the excellent level of service.
David Chappron
3 months ago
Vincent was very competent and provided an honest detailed assessment of our potential installation. We were unable to move forward due to technical issues associated with our home, but I would recommend Winters to friends and family.
Unbelievably responsive, professional and knowledgeable team - we called on a Sunday, as our heat was out. Their answering service immediately routed the call and a couple of hours later someone was here diagnosing the problem. A part had to be ordered for our boiler and the technician was up front about timing, cost, work involved, etc. The part came in a day later, and they were back first thing, installing and by Wednesday morning, we had our heat back. Would recommend highly and certainly use in the future.
Stacey Manteo
3 years ago
Zane V. was really nice and very friendly. He took his time explaining the different options for my new system. He seemed very honest in his advice with no sales pressure, which is a complete turnoff to me. We are in the process of reviewing the costs to meet within our budget and if we decided to move forward, it would be with your company.
Winters Plumbing kindly fit us in for a service call regarding a tankless water heater. They kept us posted about the specific appointment and time as well as a bio and picture of the technician, Brian, who would be servicing our unit. Brian was very pleasant, efficient, and knowledgeable in a variety of areas that Winters Plumbing services. He also took the time to answer any questions we had, show us what work needed to be done, and walked us through the details once the project was completed. We definitely will be using Winters for our plumbing needs.
Brian was polite, informative, fast and very professional. He went the extra mile when he came over Saturday evening to repair my heating unit; helpful, pleasant and kind to boot!
Peter Constable
6 years ago
I'm a professional property manager, so I meet a lot of technicians and deal with most home issues you can imagine. I have rarely been more impressed with a company or its technician. Thanks again Mike. I'll try Winters for as many services as they can assist me with. They've got a new loyal customer.
Anthony was fantastic. My wife and I bought a house that needed a bit of plumbing work. He listened to, and answered, all our first-time home owner questions. I was able to make more informed decisions because of the time he spent educating me. He gave me estimates for multiple options and helped me prioritize the work load. Salesmenship was minimal and limited to describing how his company could help us solve common problems. Once the decisions were made, he worked quickly and efficiently. When we have the next round of work done, I will be asking for Anthony to do the work.Edit: Anthony and Michelangelo came out to do additional work. Quality amd customer service was just as good as the first time. Anthony even answered some follow up questions about the first work.Andre S was great. He answered all our questions about minisplits. I'm excited about the installation.
Melissa Davis
4 years ago
Maury did an amazing job with our air conditioner repair. He was knowledgeable and gave us good information on how to maintain the sytem. We also loved that he called to see if he could come earlier than the window. Was a very pleasant experience.Also loved that they could come the day after I called with no dispatch fee. Many companies were booking 10 days out and one would have charged me a $225 emergency fee to send someone the next day.We'll use Winters again.
Alice de Castro
2 years ago
Great company! I called at 8 am with an emergency (clogged toilet) because I dropped an PuffBar on the toilet and flushed it by mistake - ugly situation. At 9:40/10 am Michelangelo arrived and solved the problem in minutes. I wasn’t home but my roomate said he was very friendly, professional and efficient. Pricing was great - less than what we had expected. I am very satisfied and happy with this company! Thank you SO MUCH guys! I’ll be definitely contacting Winters Home Services again!
bryan parmenter
8 years ago
Heater would not kick on. i called winters, and they responded quickly to the call. The tech was very pleasant. He took a look at my old boiler and laughed and said he probably wouldn't be able to do anything but a replacement. After he checked a few things he came upstairs and gave me some quotes for replacement. $22,000 for a new high efficiency boiler and indirect water heater. then a more reasonable quote of $16,000 for standard replacement. after some thinking i shouldn't need to replace my water heater with my furnace, they are separate items, plus my water heater was still under warranty. seemed shady.I opted for the repair of the system. $1,382.00. it was aquastat relay. Part cost $150 at best and he was here for maybe 2 hours. i took a soaking on the job. they don't itemize, just bulk billing.Good customer service, way over inflated prices.Call an hourly plumber.
Dave did an excellent job in fixing the leaking hot water pipe. He also went an extra mile to clean my areratprs which improves the water flow significantly. He also put emergency shut off tags on water heater and water main .He explained what we should do in times of emergency. I will definitely call for Dave if we need more plumbing jobs
Cullen Carter
4 years ago
We called Winters after moving into a new home in 100 degree heat and having the AC go out. We were panicked because we have a baby too. Of note, they were the only company to even consider coming to help on a weekend and Maury Ortega was great- professional, knowledgeable, and friendly.
Elaine Victoria Grey
a year ago
Thankfully, Brad and his team replaced my furnace in 2017, 17 days into the Bio freeze. Brad handled the project in a truly professional and satisfactory manner.Today, Jan. 3, 2022, Nicholas came for the Annual Maintenance and cleaning.He was extremely professional and knowledgeable.
Kimberley Branigan
4 years ago
Exceptional customer service! We have had the pleasure of working with Vinny twice now. Not only is he prompt and thorough but he is friendly and personable. Vinny goes above and beyond when it comes to service! When he was here to service our boiler he discovered the dryer hose had become disconnected and was more than happy to put it back together for me. Thank you Vinny!
Susan Zeichner
2 years ago
Once again Mike came after hours and fixed a leaking pipe. He's a kind and lovely person, and while the repair this time was simple, I could not have figured it out or fixed it myself, so it was a blessing that he came and fixed it right away so I didn't have to worry about the pipe leaking all over the kitchen.
Jeffrey Keener
5 months ago
I’ve used Winters several times. Their people are very, knowledgeable professional and friendly.
Great team. High tech outfit and know what they are doing.
Had them come out to fix a damper. Was super nice/efficient and on his way. Got them out next day as I am service customer. These guys are great
Jeff is an outstanding technician. Very professional and clear as to what steps he was taking in the process, why, and the results of his inspection and services. I could not have had a better experience and feel very informed and confident in my choices for further remedial measures and services. He represented Winters exceptionally.
Charles Gauthier
5 months ago
Rafael was knowledgeable and very professional. He diagnosed the issues and was clear with his plans to remediate them. Despite some real issues from this unpopular HE boiler he persevered and took care of things. At all times he communicated well and overall was great.
Vinny was an excellent-courteous and
knowledgeable tech. Ive called around and used a lot of HVAc companies over time, but none as responsive and quick to diagnose than Winters. I'd recommend them for all your heating and cooling needs.
Michael Passe
4 years ago
We needed to have our gas stove checked out for a leak we thought was the supply line. Zane showed up right on time and quickly diagnosed the issue we complained about. Work was completed right away and I got estimates for 2 other issues while he was here.
Anthony S. was on time for service site and politely greeted.
introduce himself very accurately and he done his job very neatly.
I am very satisfied his work and definitely recommend to my friends and family.
They were able to replace our broken water heater over the weekend and Rafael did a great job. Very thorough and professional. Excellent experience.
I have worked with Winters Home Services many times and have been extremely happy on all counts. Rafi is among the best in the business.
Mary Truscott
3 years ago
After only 1 month in a new home our furnace stopped working. It wasn't something we knew how to fix so we found Winters online and read the reviews. As other people have said, they are quick to respond. They are clear and patient when diagnosing on the phone. In our case we called after hours and they recommended that they come the following day rather than that night so we could avoid after hours surcharges. I felt like they truly wanted to help and not just take my money.Maury Ortega was fast, professional, thorough and he clearly explained the rationale for his recommendations. Thanks, Maury!
I had a problem with a clogged toilet the day after thanksgiving. I called Winters and they had an associate to me within the hour. Our fellow could not have been nicer. It was a difficult job since there was most likely a toy down the toilet that did not want to budge. Joe explained everything to me. He was courteous, hard, hard working, knew what he was doing and kept me informed along the way. From 1-10 I would give joe an 11.I can't recommend this company more highly. If you have a plumbing problem. CALL THEM
Beni, the technician from Winters Home Services come to my home to assess the damage on my AC unit. He found the reason of the not working unit, explain to me the choices I had to repair, as suggested me to update to a new unit due to the age of the equipment, that will be continue presenting more problems in near future.Beni was very professional, deeply knowledgeable of his work, and very polite, as well.I am very satisfied whit his finished work.Thank you Winters Home Services :)
Eileen Condon
4 months ago
Tony did an excellent job. Was here in a timely manner, kept me informed throughout process, explained what he was doing along the way. When finished showed me exactly how to operate the new turn off and drain. Made sure if I had any questions and answered them all. A very personable and skilled young man.
Extremely responsive same-day service to a furnace refusing to turn on overnight (and a house really cold by morning!). Brian identified the problem quickly, cheerfully showed what was wrong and why, and rushed to secure necessary part before supply store closed.He was professional, knowledgeable, careful of his surroundings, and patient with any questions. Angela worked with us to arrange a way to meet up with him at a time possible to us both. Winters service number will certainly stay in our contact list!
I have had a number of services from Winters over the past four years including replacing heating system, installing central a/c, put in new water heater, replace and repair sump pumps, fix broken pipe, install new toilet, and most recently unclog a sink drain. Service has always been good and this year I purchased a service contract. I would recommend this company.
Amanda Fields
2 years ago
Winter's Plumbing is a fantastic company. We have used them for several years on various projects and they have always done a wonderful job. They are professional, competitive, and have great customer service. Most recently we had an issue with our heater and were without heat. With snow falling our house panicked and we called Winter's. An hour later Vinny showed up wearing his mask and got right to work. He was able to go over the issue with us on the phone so we could practice the social distancing we needed, the same method he used when he came to fix our sump pump. Our experience has always been excellent and would highly recommend them.Update:Our house has had various problems and Winter's is always our go to. Today, we called about our water heater, and again within an hour Vinny and Lucas were at our house. I can't say enough good things about this company and it's employees. They are quick to respond, offer a fair price, very knowledgeable, reliable, and follow all Covid safety guidelines. All around great company.
Lennie Kim & Eric Park
3 years ago
Maury at Winters Home Services came over to do heating inspection on our home and he was professional and knowledgeable. He explained different service options his company offers and answered all my questions thoroughly. We will be using them again for sure!
Charles Sawyer
a year ago
In a 100 year old house Brian replaced a 45 yr old toilet with a new one. Naturally he ran into issues and problems because of the age of the house, but had an answer and solution for all. He is a problem solver and a perfectionist, who clearly believes in doing things the right way rather than the easy way. He explains his work with knowledge and enthusiasm.Brian knows his job, and does it well.
SHARON M. Roberts
a month ago
The two guys from Winters came promptly and within hours of my calling Winters. They were very professional and competent and helpful. The did an excellent job and were very conscientious about explaining what they had done and what to do if I needed anything further. A very satisfying experience!
karen belinski
4 years ago
Amazing service!! Prompt! Polite! Thorough! Brian F and Maury worked on my kitchen faucet install. HIGHLY recommend these guys. Professionals all the way - and i expect a lot! Winters Home Service is the way to go. I will use these guys if i need any work in the future. THANK YOU Brian and Maury!
Melissa Hubacz
4 years ago
Overall I had a nice experience with my plumbing services with Winters Hime Services. The man that came to my home was very knowledgeable and did a great service job. Things were dry and clean when he left. No complaints except for a small basic job the price was very expensive!
Caitlin Yeaton
2 years ago
I used Winters Home Services for the first time to replace my water heater. They were able to schedule the service within two days which was great as it was not an emergency. My technician, Maury, was also great! He was prompt, efficient and extremely kind and professional! I would definitely use Winters Home Services again.
Nicole Kindred
2 months ago
Colin came in and serviced our HVAC system for Spring and was very informative, communicative about the process and timeline, and enthusiastic about bettering our system by pointing out we could get a better air filter which we didn't realize. He also was enthusiastic in helping us schedule an additional visit to install a home water filter, which Winter's turned around same day, and I am waiting on another tech now!
Steve did a great job, once again, in our condo. He fixed a broken toilet that was not draining properly--all with expert skills and good humor. He also did a small favor for me with de-clogging a sluggish drain in a bathtub. I highly recommend Steve for your plumbing needs. Another shout out today for Anthony who got our kitchen garbage disposal working again after I really jammed it up. Thanks, Anthony! Okay, now it's a few weeks later, after we had the contractor remove part of the ceiling so Anthony could look in and see what's going on. He pinpointed the leak and took great care in fixing the leaky toilet that was causing it. Anthony gets an A+ in my book.
jennifer Ennamorati
2 years ago
Wonderful service and no robbery here! Someone will come and assess your issue and no surprise charges! You are only charged if you decide to move forward with the work to repair. Very friendly, lots of appointment reminders and they do everything to ensure you are happy. Technician that arrived was an expert in the field and was able to diagnose accurately and did the best he could to complete the job as soon as the part arrived. Will go to them for any future hvac issues I have
Very happy with Winters. Getting an appointment scheduled is super easy, and I get text and email notifications of who's coming and when. Vinnie and Maury came out today (right on time even after a big snowstorm) and fixed two leaks for me, quickly, professionally, and efficiently.
Erika L Montsesi
5 years ago
So far so good! My very old central air died July 3rd, in the middle of one of our worst heat waves ever. I wasn't an existing customer, yet their customer service has been great from the start. My emergency call was returned within hours, the diagnostic appointment was within days, and the service technician (thank you, Vinny!)was professional and informative, and was patient answering all my questions.I received a text and call to let me know my tech was on the way and even received a text with my tech's picture and bio so I'd be comfortable with him in my home. As a woman alone at the time, that was a relief.We've scheduled to have our central air unit replaced. My hope is this great customer service continues!
Miriam Mandell
5 years ago
Fantastic. Vinnie and Maury were efficient, professional, punctual, kind and in good humor. They completed their work with a written report of recommendations, sent immediately. Excellent service, great results. I highly recommend them!
I clearly explained what was needed and because I asked during winter there were higher priorities. I then asked for an appointment when they could also service my unit. Today, March 18th, was the day they picked. They could not do what I originally asked for, they said it was too early to service the unit. They also have no service contracts for an AC only house (we have oil and forced hot water). Sevice appointment and duct work was a waste of 3 months of delayed appointments. Now I have to start over to find someone who does duct work and has a better service appointment scheduling department that may know their business.
John H is great!!! Worked diligently to diagnose the problem with my A/C and after fixing it, stayed to make sure it was working properly and showed me how to best maintain the system. Brad, Andres, and Anthony have all helped me with installing a new on-demand hot water system and furnace in my new house. They were very patient with all my questions, knowledgeable, helpful with the rebate process, and extremely professional. Brad even left my basement cleaner than when he got there!
Called Winters when we noticed a puddle by our water boiler Thursday late night. They called right back Friday morning and offered to get us in on standby, but we chose Monday morning to fit our schedules better.Jeff came right on time. Delivered the (expected) bad news that our tank was dead, and had a new tank in and running before lunchtime! He explained everything, cleaned up the old tank’s mess, and was generally a pleasure to work with.We’re very happy with Winters and will definitely use them for future home owner emergencies.
Alejandro Cimadoro
a year ago
Our boiler stopped working on a very cold evening.I called Winter about 21:00 and left a message with the messaging service. Twenty minutes later, a service rep called me back and schedule a service call for next morning between 8:00 and 10:00. Brian arrived at 9:00, he is an excellent technician. He explained all the troubleshooting. After identifying the faulty part, Brian replaced it and my boiler was back in service in no time.Fantastic service, highly recommended. Very happy customer!
Christine Reuss
3 months ago
Maury told us exactly what needed to be done before he did it. Helped us connect to wifi
WE COULD NOT BE HAPPIER WITH THIS COMPANY
We plan to use them whenever we need something done
After 4 days of a clogged kitchen sink we could NOT fix, trying everything, we were drowning in dirty dishes. Winters was recommended by a neighbor. I called at around 9:30 am and my drain was fixed by 11:15 am. Our technician, Kimber, was professional, personable and gave some good advice on our next steps. Will definitely use and recommend again.
Vincent Holley and Jimmy Fabiano came over to help fix my heating. They were on time, and kept me informed of their progress throughout the visit. They were also really professional, and went out of their way to protect my floors by wearing boot-covers! I was beyond satisfied with the work they did to get my heat working again. Winters will be my go to for any future needs.
At the time of writing this review no job was done. But I greatly appreciate Jeff’s honesty and integrity. He diagnosed the problem with the faucet, brought the part, and gave me the price. When I said that it seems to be higher than I expected - he suggested to call other places for pricing and choose what I am comfortable with. He didn’t charge anything for the time he spent and told me that if I decide to use their services - they will be happy to do the job for me. I am in the process of getting estimates from others. But I have to say that I found Jeffs approach very professional and honest. If The other estimates are in the same ballpark as Jeff’s - I will use Jeff, for sure.
Winters set up my appointment quickly and had a technician out within a few days of my call, which was amazing considering the current circumstances. Johnny H. Was great. He quickly diagnosed my problem and provided me with a resolution. He was courteous, respectful, but most importantly he was knowledgeable and provided easy to understand feedback. Johnny took all necessary precautions and was prepared to enter my home by having on PPE and explaining what my options were so that I can choose the method which I felt the most comfortable with. Johnny H. explained everything and what could’ve been the reason for my problem. Overall he did a great job and had my best interest as his priority.
Patrick Labadia
a year ago
Vinny & Lucas showed up to my door about 40 minutes after I called, they immediately diagnosed the issue ( and were super patient and sweet to both of our rescue pups ) and immediately gave me 3 options to fix what was wrong with the HVAC unit. They even tried a 4th option and IT WORKED!! They even let me hang around and ask all kinds of questions and provided me with super helpful tips and ways to get the most life out of our unit. I’m recommending them ( and WHS ) to everyone I know and all you first timers looking for quality work done on your HVAC system! Thank you so much guys !!!
Vinnie was great! He was upfront and honest about our furnace and told us that it wasn't even worth servicing since it was so old - just replacing it once it breaks down. He took a quick look at it and didn't charge us anything. That was much better than doing some faux look at the furnace and trying to find repairs on it in order to charge us. Thank you!
Superb on every dimension. Proactive and responsive service. Deep expertise with subject matter. Patient with my questions. Execution with excellence. Perfect combination of high quality and very reasonable price. Highly recommend. Actually, have already recommended Winters to several friends. A call out to Maury Ortega and Michael! Thank you!
Nick O was fabulous. He came out on 2/3/2022 to fix our clogged toilet. He was so respectful of my grandmother, when my uncle walked through the door unannounced, he made sure that she was safe and she knew who was coming through the door. He fixed the toilet in no time at all. Would definitely recommend their services to anyone. Thank you so much Nick!!!
Mary Parker Swanson
2 years ago
Just had our first HVAC service by Vinnie, and he's fantastic. He's professional, friendly, thorough, and conscientious of your time. During this appointment, he also fixed a leaky toilet valve. He definitely knows his craft and goes the extra mile to make sure you're happy with his work. Thank you!!!
On the positive side, they are very organized, they show up when they tell you, the plumbers know what they are doing, and they are very friendly. On the negative side, I needed the guts of four shutoff valves replaced (they seized), two in the kitchen and two in the bathroom and install two cartridges I already had purchased. For what amounted to probably less than two hours work and less than $50 in parts, the quote was over $1900!!! That is more than $900/hour - I can't justify that price for that work. I'd recommend them in a heartbeat if they billed travel, time and materials.
Vinnie was great. Knowledgeable and a great communicator. Will definitely use again.
michael lynch
5 months ago
Brian was exceptionally detail focused, neat, knowledgeable, and fully explained what was happening. He was a workhorse! He left the place immaculately clean, despite a very involved boiler replacement. He made sure the system was fully functional as soon as possible and that I understood how to use the system before he left the job site.
Marie Gardiner
5 years ago
Great service! Steve outlined the process for replacing my water tank in plain language and made some additional suggestions but did not try to pressure me into adding other items. He was very informative and helpful. They worked quickly and left things in a tidy manner. I highly recommend Steve and Winters.
Jeff Taliaferro
3 weeks ago
I’ve had excellent experiences with Winters Home Services over the years. I have an annual maintenance plan for the ductless AC unit in my condo.
Vinny is great! Great passion in his work and very knowledgeable, solved my issue in a wink. He also provided some suggestions and maintenance tips on my heating system. I will definitely hire Vinny for future service and highly recommend him.
Kelly Korreck
4 years ago
Great experience with Maury O. today! My furnace needed a cleaning. He was professional and clean and explained my options clearly. He gave useful suggestions and made sure everything was working well before leaving! Highly recommend Maury and Winters!
Zane arrived promptly to my home to repair a busted HVAC unit. Not only did quickly diagnose the issue and fix it, he also repaired my busted faucet. Give winters a try, they are great.
Alisa Halliday
4 years ago
We used Winters for a new boiler/hot water heater combo unit as well as a plumbing leak. Each person we interacted with was professional, helpful, answered all of our questions, and, as a woman, the emails and texts with the name and photo of the technician who will be coming was super helpful. Knowing in advance who I was looking for and who I was opening the door to was very reassuring. It is a simple way that Winters shows they care about their clients.
Michelle Seligson
3 months ago
Excellent and fast work, personable and thoughtful technician, clearly skilled. He returned right away to replace the wrong sink stopper initially installed.
Joe and Pat came and replaced my old heat pump which broke down and had freon as the coolant. They installed a new Carrier high wall ductless heating and cooling system. It was physically difficult to install it because of the very small, narrow crawlspace in my condo. But they did the job and I am very pleased with the results. They were professional, efficient, and friendly. They also installed a new water heater because mine was 20 years old and corroded. While installing the water heater, they found that the water shut-off valve to my building could not be turned off or on because it was frozen shut. So they replaced that valve with a new 3/4 valve, so that repairs could be made successfully in the future. I am very happy with all their work and also very warm and comfortable with the new system.
George Alvarez
4 years ago
Great service. Maury and Brian replaced my hot water tank today. Super friendly, fast, efficient workers. There was an unexpected issue, when the water was shut off the C02 cartridge in my fridge blew and water started streaming. I panicked, but Brian just reached in and somehow stopped it. Neither of them had ever seen anything like this...just a fluke (probably a faulty C02 cartridge), but Maury and Brian helped clean up the flood. I would definitely hire Winters Home Services again.
Duncan Martin
4 years ago
Our old cast iron pipes in our house became clogged and Winter's Co. came quickly to assess the situation. It required PVC replacement piping and much digging since the house trap which was clogged was very deep in the ground.Anthony Sousa was here for three days of hard work. He was courteous, hard working and informative. He kept us up to date regularly as to what he had done and what he was about to do. Anthony is a fabulous young man and hard worker. We are most impressed with his skills and pleasant demeanor. Winter's has gem in its midst; that's Anthony Sousa.On the last day, he brought an apprentice with him, Josh Lee who was also excellent in working with Anthony. We feel that Josh is a quick learner and is fortunate to have Anthony as his mentor.Duncan Martin
melissa coco
5 months ago
Zaine was fantastic! He was on time; thorough in explaining situation and options; got the job done in a few hours, including going out of town to get needed parts; and was friendly throughout.I hope to not need service anytime soon, but if I do, I’ll be requesting him!
Barbara Lengauer
a year ago
We called Winter's Plumbing Company for a leaky toilet! Jeff came the following day, fixed what needed to be done professionally and told my husband how to do the rest to save some money! We loved that! He also had a look at our washing machine, made some great suggestions and Jeff seemed very knowledgable and really trying to fix the problem, rather than sell us something new, as it has happened before with other plumbing companies. We really felt Jeff did a great job, helped us too and we were well taking care of - or better the toilet:)
Cynthia Wilkerson
a year ago
Michelangelo was my service provider and arrived at the earlier part of the provided time frame. He was very professional as well as friendly and approachable. He was able to determine the disposal needed replacing and indicated he would return next day to install since I was providing the new disposal. He took time to answer all my questions related to my other plumbing issues and immediately arranged for a service visit from a more experienced service provider for the more detailed issues requiring city coding knowledge etc. I feel that I am finally getting my problems resolved by providers who know what they're talking about as well as what they're doing. I feel confident in the service I received today and look forward to working with Winters Home Service to get my long standing problems resolved.Update. A week later the more experienced service provider, Anthony came out and addressed every plumbing issue I had. He was extremely knowledgeable in coding & his skill level was evident. He gave detailed explanations & answered every question to my satisfaction and offered several options. His customer service was 10 star! I will definitely be working with Winters Home Service for my laundry relocation project and am fully confident once completed I will be fully satisfied.Update. Anthony returned on the 31st and he continues to show excellent customer service. The laundry relocation project is a go after he checked out existing plumbing and needed venting etc and I'm excited to have Anthony as my service provider on this project that I've waited a long time to do.Update. Amazing, awesome, extremely well thought out and executed! I can't say enough about the project that was completed by Anthony and Jessie who assisted him from Winters Home Service. My laundry was finally relocated from the basement to my 2nd for apartment after 2 years of searching for someone who said it could be done and actually followed thru to see it to completion. It wasn't an easy task but Anthony and Jessie found solutions to any obstacle that came up and made sure that I was included in any desicion making. Anthony discussed options along the way and offered great solutions. I was always kept aware of the progress of the project which only took 2 days from start to finish. These two young men are extremely talented in their profession and very delightful to work with. You could not ask for two more courteous, hard working young men which you don't often come across these days. I was given an estimate prior to start of the project and that was right on point. For the job that was done I felt the cost was an extremely good value. They say you get what you pay for but I believe I got the better deal! I have already recommended Winters to 2 friends and feel a great sense of relief from having such a project well done. Thank you so much Anthony and Jessie! I don't have to worry about falling down the basement stairs to do laundry! Exceptional job, well done!I've used Winters Home Svc in the post and each time the service and provider were exceptional. So when my heating system stopped working I didn't hesitate to call Winters. They responded immediately and Maury, the service provider was wonderful. He explained what was wrong and was able to get it working temporarily until he returned the next morning with the part needed for a permament fix. He also did additional needed maintenance to ensure it operated correctly in the future. I am so pleased with my experiences with Winter and hope I don't need them any time soon but will be very thankful that I know exactly who to call if I do.
Mary G. Hourihan
3 weeks ago
Maury & John did a great job detecting problems with our heating system & fixing them. Due to idiosyncrasies of the system it took them a while to figure out but they didn’t quit until it was fixed. Great job!
Arielle Dawkins
3 years ago
They made the process extremely easy for me. They showed up on time, the text mood takins were helpful, the plumber was friendly and went out of his way to explain what the problem was and how I could avoid it in the future. I would highly recommend them.
Jeremy Steddom
a month ago
Have used Winters for years. Every interaction has been exceptional. Ralphie is awesome.
My heat stopped working one Sunday morning and Winters sent a technician over on an emergency call to make repairs.Raphael explained in detail the cause of the problem and proceeded to fix the issue.Winters’ staff are very knowledgeable, professional and they take great pride in their duties.Another pleasant experience with this company.
Jake Hartnett
3 weeks ago
Matt has been super helpful. A true professional.
Joseph Morone
2 months ago
Colin was thoroughly professional and knowledgeable; he was a pleasure to work with. I'd strongly recommend Colin and Winters for any HVAC job.
I just had a great experience with Jamie at Winters. My boiler failed in February, the day I was leaving on vacation. Winters was on the spot that day, and was able to fix the boiler while I was away, and deal with everything over the phone. Jamie throughly explained what needed to be done (I mean a serious technical discussion of options, not mansplaing. The cost was in line with my expectations. I definitely recommend them. I am a very satisfied customer.
Chris Wagenbach
2 years ago
Patrick and Brian came out to fix our gas furnace. They arrived on time, were very friendly, respectful of our house (didn't want to tread water through the house), kept their masks on the entire time, and went above and beyond to fix our problem. They quickly figured out it was a broken pressure sensor, got the part, and installed it. When they were done they cleaned everything up really nicely and even added some extra duct tape to our system to fix some leaks.I have only good things to say about their service - diligent, timely, hard-working, friendly. Would highly recommend!
Jacqui Lapierre
5 years ago
Thank you for the prompt professional service provided both by customer service and Zane. Amazingly, my broken water heater was inspected , removed and replaced within a couple hours of my calling Winters Home Service. Zane was professional, friendly, courteous, punctual, communicative and hardworking. He went above and beyond to make sure the water heater install was seamless. He thoroughly explained my options and kept me informed of his progress throughout the time he was here. I will gladly recommend Zane and Winters Service in future.
Charlotte Nakhoul
4 years ago
Our water heater failed on a Friday morning and Winter's was able to make the time and come within an hour of me calling. Our technician Jeff Harris was such a great person to work with. He answered all of our questions and helped us weigh out or options for a repair. Jeff also gave us multiple quotes so we could determine which fix we wanted to move forward with. I would recommend Jeff Harris and Winters every time.
The technicians showed up on time, looked over the job and gave me an estimate. They were courteous.
Joyce OConnell
a year ago
John & Michael were requested to remove an old gas stove & install a newly purchased appliance.Both gentlemen were professional and personable and completed the project expeditiously. They both displayed great knowledge and skill and I am quite pleased with the finished product. I would certainly request their services in for future projects.
Jeff and Vinny showed up at my house within 15 minutes of my calling Winters. They identified the issue, went out into the storm to get a part without any complaint, and then fixed the problem in short order. Throughout they were professional, pleasant, and very helpful. A+ service!
Lucas Villandry did a great job, especially a tricky installation of a new bathroom vanity in my older home. I’m very pleased with his work. Would recommend Winters Plumbing to my friends and family.
brittani smith
4 months ago
My furnace stopped responding, a tech came out within 24 hours. The Winters team was on time, clearly communicated the issue and my options to repair. Rafael and Colin were kind and thorough.
Rane Harrison
2 years ago
Rafael was professional and patient while explaining all of the different options available to me. He explained what he was going to do, how long it would take, and gave me sound advice on future work. He was also very pleasant!
We are super pleased with the prompt, professional, and friendly service! Thanks Winter Plumbing-
Thank you Mr Clancy…100% class act!
Brian was exceptional. Not only was he professional, knowledgeable, and polite, he also did a fantastic job replacing the water heater. He was prompt, and the service was done very swiftly. Additionally, Marianne from the customer services was very helpful. I highly recommend Winters Home Services.
Service to get someone was quick. However, the technician Incorrectly diagnose my heater issue and charged a fee to send someone out without informing me beforehand. They recommended I needed to replace my entire motor. My motor worked fine after another HVAC specialist replaced it with a capacitor
Jamie Jones rocks. If you want someone to deliver a worry-free experience, he's your guy! He'll be the most punctual, professional, polite, and patient plumber you'll ever get the luxury to work with. Something that stood out to us was that his initial quote was exactly what we paid in the end. Could not have had a better experience!
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