Best Disposal in Raleigh NC

Nick did a great job! Very pleasant young man.

Our water heater was not working (no hot water!). I called Mike on Sunday at around 9:30. He was very professional, honest, and detailed. He was at my house at 10:10, and completed the repair by 10:30. He patiently explained the issue to me and also how to prevent it from happening again. I would 100% recommend Raleigh Water Heater Guys to anyone who with plumbing or water heater issues!

So upset with this company. Had always used them and the main guy, Ken I think was his name, was fantastic. So when it came time to replace my main sewer line I was happy to use them for the service. Only Ken had quit just before and I had no idea. Well the whole thing was a disaster. They left my yard and driveway a mess, etc. Had to come back to fix things several times. But I thought it finally got finished. This was back in the spring of 2020. Well just had some sewer backup and the town of Cary came out. They found out that Fuller never connected the new sewer line to the city line! It's been like that for months!! What a disaster and now I have to go through the process of finding a new plumber.

Editing to say - per town of cary update - it was connected but with the wrong part/pipe.

Axis replaced my 20 years old water tank yesterday and I had chance to meet with the owner Joe and his crew Cam and another crew member later join them to move the 75gal heavy tank from the attic. They professionally cover the stairways with plastics and use blankets to soak any potential drips from the tank. The whole process was fast and professionally carried out. I am most impressed by Cam. He was very polite and courteous during the whole process from setting up to finishing and cleaning up. I also patiently explain how to safely use the water tank under both normal and emergency situation. I strongly recommend Axis Plumbing and will get their help for all future projects.

The Technician that serviced my heating and air system, was of the highest caliber in every respect, ie, most professional, respectful, knowledgeable. I plan to ask for him by name, when my system requires service. Thank you much Blanton's.

Had all plumbing replaced under house as discused with company. Alex arrived on time & worked thru with very few breaks. Finished entire job in a day. Cleaned up afterwards. Very good job.

Great staff, came and replaced water here next day and within just 2 hours.

I've used David, the owner, for several issues that have occurred over the years. He is responsive and shows for the job at the arranged time. I highly recommend him to you.

Kaiden was excellent! Very knowledgeable, friendly and explained the issue very thouroughly. Best part he didn't have to rip out my sheet rock and saved me some money. (Goodluck finding honest people these days). In addition, pricing is very reasonable and affordable. Also , I love supporting local businesses versus chains so support these guys!

We have been more than pleased with our experience with Poole’s. From Carrie, who has communicated with us for all the scheduling, to Henry and the other teams who have been out to our house for the install and inspection, they have been professional, kind, timely, and an absolute joy to work with. Thank you!

I was struggling to find someone I felt comfortable doing business with. I had a plumber who had recently passed. I was referred to Westover plumbing, and immediately felt a genuine sense of professionalism and care. I had had no hot water for five days. The owner Glen came out and immediately set me at ease. He told me what needed to be done and I had a good feeling about him and his company. They installed a new natural gas tankless water heater system the next day. His technicians, Kyle, and Austin were just as professional and timely. Kyle was incredibly meticulous and made sure everything was just right. The next day Glen came out to make sure everything was up to standard, and that I had no additional concerns; it's great to work with people who really care about their business and customers I would highly recommend their services.
Thanks Westover Plumbing 😊

Sink
We contacted Coats plumbing the Friday before Thanksgiving due to a leak under our kitchen sink. We were told the lines and valves were old and they were replaced. We also had a problem with our faucet, which they said they could replace but it would have to wait until the next week. The plumber said he didn’t have one with him, and couldn’t go get one at that point because it was 6pm. I said I would go get one that weekend and clarified what kind it would need to be in order to fit the existing sink. I also said that we weren’t planning a kitchen reno at this point so I was just going to get something fairy inexpensive because the holidays were coming up and obviously we need a working kitchen. He did not mention anything about which brands to buy or avoid. The visit cost $208.16 which included an emergency fee because it was last minute, which is fair. However not long after they left the leak was still there. We had no kitchen water from Friday evening until Monday evening due to the leak.
They returned on Monday evening and replaced the faucet using the one I purchased. They did not say anything about the brand or quality. This visit cost $144.11.
Now less than a month later the cabinet under our kitchen sink is full of water again. My husband spoke with Michelle and explained that after 2 visits and $350, the problem is still there and it’s unacceptable. Michelle told him that the second visit happened because I turned down the plumber’s offer to install a faucet he had in his truck because I wanted something cheaper. This is untrue. We were not offered a faucet during that visit. When he tried to explain this she hung up (we heard the repeat tone that happens when the other line disconnects from you).
I spoke to her later that afternoon and she denied hanging up on us, claiming instead that my husband hung up on her (there would be no disconnect tone on our end if that was the case.) I was told that it’s common for it to take 3+ visits to diagnose and fix a leaking kitchen sink and it’s a process of elimination. The faucet, lines, and valves were all replaced and the leak clearly wasn’t coming from the pipe, so I’m not sure what other option needed to be eliminated besides bad handiwork. I was also told that it’s extremely common for “off brand” faucets to leak and have problems straight out of the box, and there are only 2 brands this plumber will work with due to that. Neither of these “reliable” brands or issues was mentioned in the 2 visits to our house. Additionally when I asked Michelle if these are the brands they carry in their truck I had to ask twice and she was very hesitant to say yes. I asked if I would be charged for a third visit and she said it depends- if the problem is due to their work then I wouldn’t be.
The fact remained that after 2 visits, new lines, valves, and faucet, and $350+ in charges, the problem was still there and they refused to take responsibility.

Jason from 3rd Generation Plumbing went above and beyond to install our kitchen sink and faucet after the big name retailer (no names mentioned, rhymes with woes) we paid to install them proceeded to bungle the process for two months. He persisted in following up with said retailer and kept us informed, even while he was on vacation. Then when he was finally cleared to install the sink, he discovered that the DIY countertop tile job by the former homeowners was overextended and required additional work to trim away before the sink would fit. He dealt with this as well despite the extra time and effort involved. Final result looks great and we are very happy with it. Throughout the process Jason was courteous, helpful, and professional. We highly recommend this business and plan to use them again in the future.

Luke (tech #644) from Roto-Rooter is awesome. Very nice guy. Came out to my house for plumbing backing up into the house in October. Had to return in December as well for same problem. Came out on his day off, fixed the problem and went above and beyond while doing it. Clearly an excellent company and technician!

They got to the job site on time, explained everything in a professional way, also the price was reasonable and the technician was very kind. Thanks a lot.

My mother-in-law called to have someone come out and look over the plumbing in and around the house for leaks because she received an unusually high water bill of over $50. Typically she pays around $30. The gentleman came out and looked around the bathrooms and kitchen and then, without asking, replaced two floats in two toilets, which were fairly new and not leaking. He charged her $309.

My mother-in-law didn’t think the floats were the issue, but waited for the next water bill to make sure. She soon received the next month’s water bill of $908. Finally, a family member came over and after much looking under the house and anywhere there was a water supply line, they found a faucet in the back yard was on and the attached hose was leaking. They turned it off and the problem was solved. My mother-in-law called the plumbing company and spoke to a young lady and told her how the man replaced two good toilet floats, didn’t look around and how much he charged. The young lady basically said there was nothing she could do.

I called today and spoke to the office manager. I let him know what the service technician did when he came out and he said that if he would have talked to her, he would have come out and looked around. He also said for her to call and talk to him if she had another plumbing need. I told him my mother-in-law was a little gun-shy now of Carolina Plumbing and I didn’t think she would be calling them again.

My main frustration is that the service technician didn’t look around, didn’t ask where any supply lines or outside faucets might be or look under the house at all for water leaks. In my opinion, this isn’t good customer service and borders on taking advantage of someone who doesn’t understand plumbing.