Ingrid Sutcliffe
a year ago
Had water leaking from behind the washing machine. Before Ease Plumbing, I called another company but couldnt undertand the dispather well and didn't get a call back within a reasonable time. What a difference when I called Ease Plumbing. The dispatcher answered promptly, clearly, and very friendly, like she liked her job. After making sure I was not an emergency, she told me on my request how to send her a picture of the problem area, explained their dispatch fee and services included, their availability for next day afternoon including every effort being made to squeeze me in earlier, summarized everything again and asked me to confirm. I gladly accepted. I was so surprised with their efficiency, the effort to explain the process, and then to follow up immediately with a text message to send the picture. Not until several hours later did I receive a response from the other company. In the morning, the dispatcher kept me up to date with estimated arrival time. Tim, the plumber, came already in the morning. He was just as efficient in deternining the problem, removed on my request a good waterhose from my old machine, tested out the leak, and put everything back into place. He also found a hose connection mixup created by my installation helpers recently, By that time I decided that Ease Plumbing will be my plumbing company going forward: Professional service, full information, and absolute customer friendly.