Coats Plumbing Solutions LLC

I called for an appointment after receiving an estimate and they were able to get me in on the next business day. I had a new kitchen faucet installed (the old one leaked), a leaky drain repaired and a under sink water filter installed. James, who owns the business, arrived on time and promptly got to work. He had everything installed and took the time to make sure everything was working properly so quickly. It took maybe an hour, far less than what was estimated and the price was really affordable. I really appreciated that they were able to complete what I needed so quickly and at a price I could afford. Sink doesn't leak anymore, faucet doesn't drip and the tap water tastes great now!

Mr. Coats replaced my main water line and the main house shut-off valve a few months ago. I had three different plumbers come out and his quote was not only the most competitive but he took the time to answer all my questions and didn't try and upsell me on random other plumbing projects like the other people did. He arrived when he said he was going to and he took exactly as long as he said it would take. He even took some pictures of the work and sent them to me for my records. Overall I was very impressed by his work and will definitely be using him for all future plumbing needs.

Excellent work! Arrived on time, finished earlier than expected.

Now this is the meaning of customer service! My hot water heater went out on the day I was leaving for vacation. I had a home warranty and the quote was received on my last day of vacation while I was still out of town. The warranty quote was outrageous! I got onto HomeAdviser and I found Coats Plumbing. They immediately out to my house and quoted me on a tankless heater and the replacement of my current. Coats Plumbing ended up replacing my heater and getting to my house the next day which was my first day back in town. They also beat the warranty quote by over $400. Everyone was so nice, respectful, and helpful (even giving recommendations). I will definitely use Coats Plumbing again.

Rude, unprofessional and they don't care about their customer. Don't use them.

I have had Coats plumbing at my home twice (different reasons) and the service is always professional and reasonable. I highly recommend them for your plumbing needs.

Hands down the best plumber that came out to my house for a bathroom remodel I had and needed some plumbing moved. I would 100% recommend this company to anyone. Thank you so much Coats Plumbing.

Coats Plumbing has done multiple jobs for us over the past few years and we’ve always been very pleased. They have great communication, quick scheduling, and are priced very reasonably. It’s hard to find companies that are highly skilled and do honest work, so whenever we need anything plumbing related, Coats will always be our first call.

I can't thank them enough, they fit me in at the end of their day. They stayed until the job was done and in the end the price was not as bad as I expected it to be. The only reason I gave them 5 stars was because I couldn't give them 6. Thank you all again, I'm putting you on speed dial.

Very satisfied with the work they did for me. I had a complicated issue, they were able to figure out the root cause of my issue quickly. They worked hard, quickly and had everything working with in a couple hours. Though what I needed done was expensive, compared to other quotes they were very reasonable . Would recommend and would call again.

Sink
We contacted Coats plumbing the Friday before Thanksgiving due to a leak under our kitchen sink. We were told the lines and valves were old and they were replaced. We also had a problem with our faucet, which they said they could replace but it would have to wait until the next week. The plumber said he didn’t have one with him, and couldn’t go get one at that point because it was 6pm. I said I would go get one that weekend and clarified what kind it would need to be in order to fit the existing sink. I also said that we weren’t planning a kitchen reno at this point so I was just going to get something fairy inexpensive because the holidays were coming up and obviously we need a working kitchen. He did not mention anything about which brands to buy or avoid. The visit cost $208.16 which included an emergency fee because it was last minute, which is fair. However not long after they left the leak was still there. We had no kitchen water from Friday evening until Monday evening due to the leak.
They returned on Monday evening and replaced the faucet using the one I purchased. They did not say anything about the brand or quality. This visit cost $144.11.
Now less than a month later the cabinet under our kitchen sink is full of water again. My husband spoke with Michelle and explained that after 2 visits and $350, the problem is still there and it’s unacceptable. Michelle told him that the second visit happened because I turned down the plumber’s offer to install a faucet he had in his truck because I wanted something cheaper. This is untrue. We were not offered a faucet during that visit. When he tried to explain this she hung up (we heard the repeat tone that happens when the other line disconnects from you).
I spoke to her later that afternoon and she denied hanging up on us, claiming instead that my husband hung up on her (there would be no disconnect tone on our end if that was the case.) I was told that it’s common for it to take 3+ visits to diagnose and fix a leaking kitchen sink and it’s a process of elimination. The faucet, lines, and valves were all replaced and the leak clearly wasn’t coming from the pipe, so I’m not sure what other option needed to be eliminated besides bad handiwork. I was also told that it’s extremely common for “off brand” faucets to leak and have problems straight out of the box, and there are only 2 brands this plumber will work with due to that. Neither of these “reliable” brands or issues was mentioned in the 2 visits to our house. Additionally when I asked Michelle if these are the brands they carry in their truck I had to ask twice and she was very hesitant to say yes. I asked if I would be charged for a third visit and she said it depends- if the problem is due to their work then I wouldn’t be.
The fact remained that after 2 visits, new lines, valves, and faucet, and $350+ in charges, the problem was still there and they refused to take responsibility.

I highly recommend Coats Plumbing. They installed a new toilet, hauled off the old one, repaired my shower and unstopped a drain; all at a reasonable price. I will use them again.

In my entire life never had such an experience!!!! I was verbally assaulted by the plumber and had to ask them to leave my property immediately. Got the whole exchange on our video cameras, was willing to provide to management but MANAGEMENT DOESN'T CARE. Owner would not even return our calls. I would advise staying far far far away from this company.

James and team repiped our entire home. They came in under the estimate, worked quickly and cleaning and were really good people. They proved great service and a reasonable price and we intend to use them for our remodeling from here on out!!!

Wow what great service! We had an issue with the plumbing under the kitchen sink. James Coates came out that same day and was very professional. He repaired the issue quickly. We later had a small leak develop and he can right back to fix that. We are very happy with their service and highly recommend them.

Excellent response time. Came same day and took care of the problem which involved a broken sewer line. Good price for quality work. Highly recommend them.