Description
When you need an emergency plumber near me in Raleigh or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Water heater repair, All Types Of Drain Cleaning, Appliance Connections, Backflow Services, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Frozen/Burst Pipe Repair, Garbage Disposal Services, Grease Trap Treatment, Haul Away, Kitchen Sink, Leach Field, Leak Repair, Location Change, Pipe Repair & Replacement Services, Pipe Restoration, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Sewer Line Repair, Replacement & Cleaning Services, Shower Services, Sink Repair, Sink Repair & Installation Services, Site Evaluation, Sump Pump Services, Toilet Services, Video Camera Inspection, Video Camera Line Inspection, Washing Machines, Water Clean Up, Water Extraction, Water Heater Repair & Replacement, Water Supply, Drainage service, Flooring, Mold inspection, Plumbing, Remodeling, Sewage cleanup, Water damage-related cleanup & repair, Water damage-related mold removal, Water Softening and Filtration System,
Reviews
I realized that I actually used Roto Rooter Durham, not Raleigh. But Google Review does not have an option for deleting the review. So, just ignore this rating.
Zach (tech # 338) was super helpful in with a leaky toilet and installing a sprayer. He was on time, professional and was proactive in answering any related questions that I had regarding the work and components. Would definitely call again (but hopefully won't have to) Great experience keep up the good work!!!
Chris McDougald
7 years ago
Roto Rooter was able to quickly respond to a critical pipe that burst and was leaking in our living room in less than 12 hours and helped to fix the problem. Master Plumber Scott Kreitzer was extremely professional and courteous and fixed the leak quickly once he arrived and left everything cleaned up. THANKS ROTO ROOTER AND SCOTT! Highly recommend their services.
Rebecca Perry
8 years ago
We had a very good experience recently with the Plumbing services of Roto-Rooter in Raleigh. The dedication and cheerful attitude of both workers made a complicated drain replacement and cleaning a long but pleasant experience. Junior Saunders and Wayne, his partner, were competent, courteous and very professional!
Patricia Martin
a year ago
Five stars for the service technician, Erik Bradley. He was straightforward, concise and very personable. I did not feel pressured or dismissed by him, rather he actually conversed with me about my situation.
Roto-Rooter Raleigh saved the day! Last night we discovered a sizeable leak in our crawl space below our master bath. Worried, we called Roto-Rooter to set up an appointment this morning. Plumber Robert Watson showed up and quickly calmed our fears, fixed the problem, and gave us some helpful advice along the way. Thanks Robert!
Shauna R. (LouLou)
3 months ago
I recently called Roto-Rooter to help me with a water leak. I was convinced there was going to be the need for total renovation of 1 bathroom and a closet on the 1st floor would need renew drywall and light fixtures. I was so happy to learn that the damage was minimal, and only need to dry out the areas and replace a small area of floor boards. The plumber who came did a great job of explaining that my son simply needs to keep the water in the shower and things don’t need to be ripped out or replaced. Then, Roto-Rooter sent a restoration specialist who examined the areas with state of the art water damage detection and took the time to ensure I knew how to fix it myself, I’m handy and this is really a very simple repair. Fanning out the areas then I’ll repair.There was zero fee, no service fee, no fee for examination of both affected areas.Genuinely recommend R-R Raleigh.Thanks.
I was very pleased, customer service was courteous and the technician Jean Claude was very prompt, even a bit early. He was dedicated to fixing the problem and helped educate me on the process as well. He was delightful to work with and gracious given the heat of the day. Highly recommend them.
Professional. Courteous. Explained exactly what the problem was and what needed to be done without unnecessary extras and added cost.
Jack, Tech # 330 is a credit to the company and I would not hesitate to call again.
The water heater developed a leak on a Saturday. I called the emergency number that evening and received a call back that a technician would be there Sunday within a 3 hour span. I received a call back from dispatch that a technician would be arriving within a 3 hr timeframe Ricky arrived a little over an later, assesed the problem which was a new water heater. He returned Monday morning with the new unit and on time as he previously committed to on Sunday and immediately went to installing the new unit. He was efficient, knowledgeable, and courteous. Will definitely use this company again if needed.
Patricia Murphy
7 years ago
Our technician Wayne,#3112, was absolutely excellent. we had a blocked toilet and water backing up from the washer. This was the third plumber we had out to the house, and nothing had ever been fixed. He explained everything to us, gave us a free estimate, and then proceeded with the work necessary to clear the lines. He ended up finding out that we had a septic tank, that we never knew we had. Had he not investigated after clearing the line, we would have ended up with huge and costly repairs. We were able to get a septic company out to empty our tank, and cant thank him or your company enough for his help and appreciate how thorough he was! I would recommend him and this company to every one, and all future needs we may have we will only call Roto Router! thank you
Fantastic service. Main drain line plugged up on Saturday night of MLK weekend. That means no water use - no bathroom, laundry or kitchen sink. I called at 950pm, dispatch called back in 10 min telling me the plumber will be at my house in 30 min. And he was. It was Tim - a very professional, capable and courteous plumber showed up. I had already figured out where the blockage was located. Tim checked a few things, then snaked the main line. Took a wile as it's VERY long... he fixed it. Flawlessly executed. Great job. Super employees. My only ask is that RotoRooter take care of this guy financially... freezing cold, late night and he has the absolute best attitude. I would use Tim and Roto Rooter again without question. Thanks Tim.
William was prompt —- he arrived at noon instead of the expected arrival time of 1. He was very knowledgeable and explained several options available to us. He provided us with tips to save money. Excellent service.
Jason was fantastic. He quickly diagnosed the issue and resolved it for us. He took the time to explain the issue to me and was helpful and kind. And he also cleaned up behind all the work and I'm grateful.
Damon was a true professional. Had my problem solved within minutes. Next time I need a plumber I will request Damon. No I will demand that they send Damon and I will wait till he is available. Roto Rooter needs to hire 20 more Damon's.
After calling at least four other companies for a plumbing emergency on Thanksgiving day, Roto Rooter was the only company that was able to answer my phone call, answer questions, and send out a repairman right away. The representative was so incredibly informative, helpful and calming. Wayne, the plumber who came out, was a lifesaver. He was a so incredibly knowledgeable, courteous, professional and timely. He calmly talked us through everything that was happening. Thanks again, Wayne!
The only reason this is getting 5 stars, is because of Herbert Gilmore. The first tech they sent was here for ~8 hours, couldn't identify the problem, tried a half dozen different things, charged me $456, then left without it being fixed. The second tech said that the first tech told him it was fixed when he left (which it was NOT and he even noted so on the paperwork), and that it was irreparable, and we'd just have to replace the toilet. The third tech (a senior tech that actually knew his stuff) was here for all of 10 minutes (including showing him the problem and doing the paperwork!). He immediately identified the problem, fixed it, and was on his way. If not for the customer service of Marsha, the follow-through of Stephanie, and the professionalism and expertise of Herbert, this would be a 1-star review. I'm completely flabbergasted that Herbert did in 5 minutes, what two other techs couldn't figure out in 8+hrs and wrote off as buy a new toilet. There's absolutely no substitute for knowledge and experience.
We have always gotten great service from Roto Rooter at Alliance Medical Ministry! Recently Wayne N. worked with us and did a great job identifying the problem and coming up with affordable solution that did not disrupt the clinic.
ROTO-ROOTER - The technician did an excellent job; however the wary of extra charges that are never disclosed (they call it mark up prices). For example the parts the tech needed to fix my shower only cost $100.00 but he charged my an extra $76.00 as a mark up price for the parts the tech purchased from Lowes
Excellent Service! This is by far the best experience I have ever had with a call for any type of service. John came out first thing this morning and was very detailed with the inspection of the problem and went over exactly what was needed. He was able to replace the shutoff value and replace the parts inside the tank to stop the water.I'm very happy I called Roto-Rooter and will definitely keep their number handy for any future service needs. (and definitely plan to request John as my technician)A huge THANK YOU!!! Quick Friendly Excellent Service these days is not always easy to find. So glad I found it here!
Michelle Heery
a year ago
Words cannot express how grateful I am to have clear hot water on the same day as the initial visit. My technician was prompt, attentive and professional. I suspected that something was wrong with my water heater - my tech confirmed my suspicions and gave me options on how I’d like to go forward. I opted for the expensive “let’s replace the whole thing” thinking it’d take days before I could use the hot water again. Not with Roto-Rooter… they replaced my tank the same day! No delay?! Yes, please! This exceeded my expectations immensely! The technician completed the entire job -removing my old tank from the attic and replacing it with a new tank all in one day without an initial consultation like their competitors! I highly recommend them to anyone needing repair or a full replacement fast!!!
Called for emergency service on a Sunday and had someone there in 2 hours. Very quick and did a great job! Even gave me a coupon someone else didn't use without me even asking! Would highly recommend.
Robert Jewett
7 years ago
The experience was excellent. called early in the morning and the service man was here shortly after. He was professional and friendly, explained what the problem was, and took care of it in a very timely manner. His name is Wayne, and his tech number is 3112. He definitely gets a five star rating from me for his service today.
Called them around 12:30 AM when I noticed the water was running when it wasn’t supposed to be and they were able to come early morning that next day. In addition to having telephone lines open 24/7, the fact that they do free estimates is huge as no other plumbing company in the area does that so it takes a lot of the pressure off the initial visit. They are always my first call and will continue to be under this business model.
Jonathan Dudley
a year ago
Great service, easy to schedule and the communication was terrific. Work was done professionally and thoroughly. Only thing keeping me from giving it 5 stars was the price.
Pice was way over prices but guys were very nice and Curtis. 450.00 to spend 15 min snaking a drain was way to high
Wayne (3112) did a great job on our drain. He clearly described what was going on, what our options were, and the risks involved. The solution we settled on worked wonderful, and we're thoroughly satisfied. We'll definitely ask for Wayne in the future!
Lesmond #927 was excellent. He diagnosed and took care of a toilet issue we were unable to the night prior to Christmas Eve. Would definitely use Roto-Rooter again and highly recommend Lesmond.
I was having a problem with my dishwasher not draining, I called and spoke with a very friendly lady on the phone who set up my appointment. I was called and given a 30 minute heads up that a service tech was on the way, he arrived on time, was extremely nice and knowledgable. He took care of my issue and I would call them again if I have any other plumbing problems!
Very thorough work and explained everything to me before, during and afterwards. He worked hard and went above and beyond to get us back up and running, including getting someone else to come out with a camera/different equipment to finish the job. I was very happy with my services received.
We were very satisfied with the speedy response and service provided. Would have given 5 stars except for the price, which seemed a little high. However, when your sewer line is backing up, you don’t really have time to shop around for the best price, so I don’t know whether this price (about $415) was in line or not.
ANGEL WILLIAMS
7 months ago
Wayne was great! Informative and helpful.
Job was done quick and effectively with preventative instructions on how to maintain functionally of the sink
Called roto-rooter, was expecting a few days wait. They had a guy out here within the hour. Technician 1116 (gentleman from Ohio) was very professional and I will definitely contact him and roto rooter next time I have an issue. Could not be more pleased.
Everyone I talked to here was incredibly friendly and helpful. Our main water line burst and they understood how dire the situation was and did their best to get it fixed the next day.
We had a serious plumbing problem when our sewer backed up. When the upstairs shower was on the downstairs toilet started filling up. The downstairs toilet appeared to be clogged, but would not clear with the usual plunger approach. We called several plumbers and even had one come out who was unable to help us because our clean out valve was hidden somewhere in the yard. We called another plumbing service (not Roto Rooter) and they could not get out to us until Monday - our problem occurred on Friday morning. Finally we called Roto-Rooter - in the future we will start with them! They sent plumbers out that same afternoon. Two plumbers (Junior and Wayne) came out and immediately diagnosed the problem. They had some technical problems having to do with the geometry of our situation and ended up having to leave late Friday with the problem still not fixed. Early Saturday morning (7:30 AM) they reappeared (the dispatcher called first, both Friday and Saturday to let us know that they were on the way). We really appreciate the heads up phone calls. We would especially like to commend Junior and Wayne for their courtesy and professionalism. They clearly knew exactly what they were doing and efficiently completed the work, including cleaning up the bathroom, etc.If there was an award for Plumber of the Year, we would give that to Junior and Wayne.Thanks so much! They certainly helped us out of a very stressful situation.
Sandy Campbell
a year ago
Although they arrived after the designated time, the work was completed the same day with the installation of the water heater. Christopher was very forthcoming with what was needed. Overall we were happy with the service provided.
Manny and Efrin were true professionals, kind, informative and respectful of our property. They made sure we were completely satisfied before they left to go onto another job even thou it was Christmas Eve. Other than the expense, which was on the high side, I would recommend that team and the company to anyone that asks.
Allison Pettersen
8 years ago
I had Roto-Rooter come out to my house two days ago. I discovered leaking around my hot water heater. They were able to replace my hot water heater that day! They were fast and friendly! They come out for a free quote. Thanks so much!
Andrew Timberlake
a year ago
Jason was an excellent technician and resolved my issue very timely. I will definitely use them again to do more work that is needed around the house.
Franklin Li
11 months ago
Good communication with dispatch team and was able to get my drain unclogged on a Sunday. Professional service and issue was fixed quickly without any mess. Will use them again!
Kyle Freericks
a year ago
The folks here are quite good, the only downside is that it's pretty expensive. But they get the job done right, they arrive on time, and they respond rapidly. Sometimes it worth paying a bit more for that.
Rolin Mainuddin
a year ago
Tre Smith was professional and courteous in providing outstanding service in a timely manner along with follow-up advice.
Ryan assessed a complicated situation and took the steps needed to remediate our problem. He was efficient and effective, the kind of guy you want on your team. Thanks Ryan!
If you have a simple issue like residential drain issues do not use them! They do a set price which is great for more complicated issues but for a clogged drain or a simple job, it is insanely pricey. We paid $400 for a simple drain issue, they were here for 15 mins. Their reasoning was questionable but it was already underway before we could stop it. The plumber was nice but got dirty handprints on my white walls and left the shower dirty. The positives are they have a very easy sign up, called 30 mins before, arrived on time, and had someone come out the same day of sign up. The plumber also used PPE which was nice. But I will not use them again.
Scheduled an appointment a day in advance for a two hour window of 4-6 pm. At 5:45 with no contact thought I'd call to check on things. Rep was unable to give me any time frame on the technician. At 6:50 got another call saying they're behind schedule. Thanks. At 8 pm got another call saying the technician was wrapping up at the prior location and the rep would call be back shortly with an update. At 8:50 I still hadn't heard anything and canceled the appointment.If you're interested in waiting 3 hours past your allotted time frame for no one to show up use this service. I'll be looking for another company who can show up.
Jonathan Weaver
8 years ago
I was having issues with my septic tank. The alarm was going off and I wasn't sure what needed to be done. Robert, tech # 1202, was willing to come out on the weekend and fix the problem. He did not leave until he was sure I was taken care of. This tech went above and beyond to do what needed to be done. If you're in the Raleigh area and need plumbing services, call Roto-Rooter and ask for Robert. You won't be disappointed.
Thanh Nguyen
11 months ago
Marco V. was very professional and was able to identify the leak immediately. Relatively easy and quick fix.
I called this company for an estimate and was extremely pleased with the explanation and honesty I received. Justin was professional, knowledgeable, and very helpful. I was just in the stage of getting estimates, but when I am ready to proceed, I will certainly be using this company and asking for Justin!
Claudine singh
4 years ago
Mike was great! Our hot water stopped working and he did everything to make sure it would start again. Very patient and kind. He definitely did above what was expected. Will definitely call again for any future service needs!
Damon was knowledgeable and incredibly helpful during a stressful Sunday plumbing failure. We couldn't be more happy with the service he provided!
Taraji K McRae, DC
7 months ago
Excellent & outstanding, professional service from Roto Rooter Plumbers Marco Valdovinos & Woods!!!!! 😁😊🤗🙌 Very kind and very knowledgeable about our emergency situation and gave us a victorious resolve by unclogging our main drain blockage!!!!! 😁😊🤗🙌 We thank them soooooo much!!!!! 😁😊🤗🙌
Marjorie Stainback
2 years ago
Our water heater died and we needed it replaced. We are a large family so we were very clear that we needed a replacement to be the same size or larger. The technician made the comment that going up or down 2 gallons wouldn’t make a difference but failed to disclose that he was installing a smaller unit. We felt frustrated that this was not shared, especially after paying over $3,300 for a replacement. Had he been honest with the decrease we would give a higher rating but were very clear how important it was to us and that was ignored.
This was an emergency on Saturday. The technician was friendly, very professional as ed did an amazing job. He replaced the whole house shut off valve and installed a new shower with valve. He also installed shut offs and an access panel. Even though this was Saturday there was no extra charge. Highly recommended and I will use them again!
Cynthia Ferguson
7 years ago
Our service tech, Matt, was fantastic. He showed up exactly on time and worked outside in the rain all day to complete our job. Roto-Rooter has excellent customer service all around!
Great technician. I would highly recommend him. Easy booking. They gave a 4 hour window of service and still missed it by 2 hours. They called after missing the scheduled service window and offered to reschedule but if you wait that long you want your service. I would encourage others to shop around for more timely providers.
I had an Awesome experience with Roto-Rooter. Joe Young (0729) saved my day. He came in on very short notice (on Saturday withing 30 mins after I finished the call with hotline) to install my dishwasher, wasn't pushy at all and has a awesome working morale. I would definitely recommend Joe to anyone looking for help.
Andreas Steude
a year ago
Aaron was on time, professional, and knowledgeable. At my request, he explored options for a tankless water heater with me. Unfortunately our situation would've made that install very difficult, so I opted for the traditional tank. In addition to the water heater, he also installed a pressure reducer valve to address our very high water pressure. All work was completed same day and he left no trace of dirt behind.
Jake Hunsaker
6 years ago
Moved in to a new house and the master toilet was running non-stop. Jeff saw immediately what the problem was and had us fixed in under 15 minutes. Price is a bit high, but the work was fantastic.
Laurie Alexander
7 years ago
Junior was a hard working plumber with plenty of challenges at my house. He taught me a lot. Now I will never try to solve plumbing problems on my own. I all call him again.
Our tech was great! He was efficient and fixed the issue. Made sure we ran water from multiple areas to confirm the issue was fixed.
Vanita Medlang
2 years ago
The technician, Erik, who came was friendly and did a really nice job. The way Roto Rooter handled the whole situation it was not that great. When I called I told them it was an emergency and they asked me if I needed someone to come within the next rwo hours or within 24 hours and I told him within the next couple hours so two hours went by and I got a phone call saying they’re running late it’ll be another hour. This happened about three times so when I initially expected someone to show up by noon, no one came until just about 4 pm. This was very annoying because I couldn’t leave the house to take care of other errands and I could not call someone else to see if someone else could come sooner.
Rhonda Spivey
2 years ago
Zach did an amazing job installing our water heater. He worked diligently and I felt bad for him that he was outside in our cold garage for 4-5 hours having to do the work! But he was very professional and courteous. He also adhered to the COVID-19 protocols.
Christie Baucom
6 years ago
Tim, our service technician, was extremely helpful and friendly. He spent over 4 hours trying to unstop a clogged pipe at my Granny's house on a Sunday evening and maintained a very professional and cheerful attitude. He was so nice and polite to my 90 year old Granny and really explained to her what he was doing. She was so relieved that Tim was able to come so quickly when we made the service call earlier in the afternoon. We highly recommend their services and the price was very reasonable for the amount of work and length of time involved in the repair.
The plumber was friendly and got the job done. But for plunging out a kitchen sink drain I was charged nearly $300. It took 30 minutes. Too expensive and I won’t use them again for only that reason.
Linda Gibson Foto
3 years ago
We couldn't say enough about how Roto-Rooter made a difficult situation seamless and as smooth as possible. Every person we dealt with was amazing! Our interactions with Douglas Haynesworth, Shannon Edwards, (tech # 0943) Antonio Williams, (tech # 0666) and Warren, were very pleasant, under the circumstances. They went above and beyond and treated us with respect, professionalism and timeliness. As our interactions were more with Shannon; (water tech), we found him to be such a nice, positive person who we really enjoyed working with! Highly recommend this company and the people we worked with!
Wayne and Matt were AWESOME! They came an unclogged my main drain, were very professional and friendly. I appreciated that they let me ask a million questions and were very patient with their answers. Would 100% recommend and appreciated your two AWESOME employees! Five stars to them and their service. Thank you!
I noticed a hissing sound in my pantry and discovered a leak under my house on Saturday, June 11. It was a slow leak from the water heater so I waited until the next day to call a plumber in Raleigh, North Carolina. On Sunday, I called and was very efficiently helped with a window of time to expect a call back. Less than a hour later a very nice gentleman named Herbet called and later pulled into my driveway. He checked the leak, wrote up the estimate, which was reasonable and expected because my house has old plumbing. And it was taken care of promptly. It was so easy and pleasant, I can't recommend them enough! Thank you Roto Rooter and Herbert!!Paige
Affordable hassle free price and quick service. Overall happy to have friendly Plumer with smiles.
Matt the technician came out on a late Monday evening while both of my kids were sleeping to fix an issue with one of the downstairs toilets as I didn't have the correct tool for the low-flow toilet. He was very polite, and did everything possible to minimize any noise to resolve the problem. I would definitely use the service again.
Sara Annichiarico
10 months ago
I have to leave a mixed review for Roto- Rooter. We had a supply line water leak on our toilet that caused extensive water damage. A plumber came out on Labor Day weekend within a few hours and wanted $300 to replace the water supply line ($7 part and 10 minutes labor). Plumber was friendly, but that was a pretty high dollar amount for that repair.The water mitigation team that came was also friendly. There were some last minute changes in times for them to show up and appeared to be lots of staffing issues. They removed wet flooring and removed our toilet and sink in the bathroom. All in all everything went well until it came time for us to put our toilet back. The tech had put the toilet in our garage and covered with a black trash bag. We didn’t think anything of it, but apparently the toilet tank lid must have broke or something during the process and instead of telling us, they appeared to cover it up and left me scrambling more than a month later to try to find a new tank lid.I would not recommend them as plumbers due to their high pricing, and I would not recommend them for mitigation after finding out they either broke or took a piece of my toilet and didn’t tell me. I understand that things break, especially during demo but not telling me was the issue.
The technician, Luke, showed up within an hour and quickly diagnosed the problem and how to fix it. He was courteous and helpful. The services are very reasonably priced. I recommend if you have plumbing problems.
Technician was extremely informative and very knowledgeable. I was very pleased with his service and professionalism. I would definitely use roto-rooter again for any of my future plumbing needs!
Peggy Albertson
7 years ago
Our tech from Roto-Rooter Raleigh, Wayne, #3112, was awesome! He came over at 9 pm and worked very late to fix a blocked sewer pipe. It was a difficult job and he managed to solve all of our problems, even though there were several complications. Wayne was friendly and explained everything he was doing. I will definitely recommend Wayne (#3112) to anyone who needs plumbing assistance. Great guy who did a great job!
Great service, thorough, friendly. Technician was on time and knowledgeable. The problem was solved fairly quickly and they will provide a camera inspection with the service.
Roto Rooter was very good today. On-time and Wayne, tech #3112, did a great job. Left bathroom very clean.
i will have them back for any issues.
Nick rucker
Fantastic, truly amazed. Highly recommend Rotor Rooter. Each person I met (many) were polite, friendly, and compassionate. Lets begin my story. Came home from church and walking past my sewer pump, there was water gushing out from the clean-out pipe. My personal plumber, two days later, stopped and said he couldn't handle the problem. He recommended another plumber. Second plumber service gave a one week waiting period. Third plumbing service sounded uninterested in my issue. Then I remembered Roto- Rooter. Gave Roto Rooter a call and described to the wonderful female clerk my situation. I was worried about the cost, and she politely said there were no extra charge for weekends, holidays or late at night service..She said their service technician would come by, diagnose the problem, and present the lowest cost to repair the issue. She further said that if I didn't like the quote, I could simply walk away with no cost for anything. Oh yes, I was ready. Before digging for placement of the clean-out pipe, they first sent a plumber to make sure it was not my sewer pump. Pump good. No charge. Another crew came out to try and clean out the pipe. Same problem, a blockage somewhere in the line. Instead of retrenching a whole new sewer line, They used equipment to dig to the city's sewer pipe and install a clean-out. Afterwards they sent in a service team to high pressure clean out the sewer line. ( Using my new clean-out pipe), Problem fix. A crew member came out, planted grass seeds and spread wheat straw, no charge.
Kim Liên LaFitte
a year ago
Justin was very knowledgeable and professional. We had a leak at the connection to our whole house water filter. He explained what needed to be done and did the work very quickly because he had all the parts he needed on his truck. I highly recommend this company and especially Justin.
Appointment was 5-7 pm. After I called the repairman showed up arount 7:45. He was pleasant but asked me several times what I wanted him to do even though I had shown him what was the problem with the continuous water flow in the tank. He replaced the part (which sells at Lowes for $12 to $40) and presented me with a bill for $229.52 which was after a $75 advertised discount. Labor was $289 which I think is rediculous. He was here for approximately 30 minutes. Needless to say I think I was overcharged, repairman was very late (and I had to call to find out when he would show up - was told I would be notified within 30 minutes before he arrived) and obviously he was not informed as to what he needed to do. Not professional, lack of communication, overpriced.
Pipe broke in our wall last night. Called and they were going to send a repairman, but being Friday night and the March Madness tournament going on, I understood why I couldn't get a guy out. So, I postponed until Saturday morning. Jack came out and diagnosed the problem. He cut a very small hole in the wall and did the repair. Success. Not so fast. It was still leaking. He thought we may have to go through the outer siding of the house or remove the tub. That would be expensive. So, he thought a little more and went through the ceiling and wallah, there was the leak. He got us back up and running with minimal cost to us. He was friendly, prompt, fair, and I would call him up anytime. Thanks Jack
Our upstairs plumbing had a blockage. We called on Saturday evening to see if it was possible to get someone for Monday and were surprised someone would be available to help us the next morning! He arrived first thing Sunday morning and was able to clear the blockage and restore the plumbing in our upstairs after about an hour of work! He also gave us valuable insight and prevention techniques! I definitely recommend their service, the gentleman who came to our house was incredible!
Terrible experience with Roto Rooter this week. The technician didn't show up during our arrival window yesterday. My window was 4-6 pm, and a technician did not become available until 7:15, and he was 45 minutes away, meaning he would have arrived at sundown for an outdoor job that requires daylight. So we rescheduled to today, a 3:30-5:30 window. The technician failed to show AGAIN. Got fed up and called at 6:00 and was told there were still 3 people ahead of me in line to be assigned technicians. I went ahead and cancelled since it was clear we were going to run out of daylight again before somebody showed up, and we had dinner plans tonight. I realize things don't always go to plan, but it's truly baffling to me that I would be blown off for a second day in a row.UPDATEI'm changing my review to 3 stars after being contacted by management to apologize. Apparently this job required a more senior technician and those slots should be scheduled on 4-hour windows, not 2-hour ones, and never so late in the day. So it was a scheduling issue where I should not have been given those appointment slots in the first place. They also offered me a $100 credit on labor. Unfortunately, the quote for the work still came in extremely high ($550 with the $100 credit) and another reputable licensed/warrantied plumber was able to do the job for all of $295. But I appreciate how management handled my feedback.
Roto Rooter came and unclogged my garbage disposal in under an hour. Got things rolling and even came a couple minutes early! Great service! (Also, don't put egg shells down your drain!)
I worked with Jason and Doc. They are both extremely helpful, super friendly but also professional, and very efficient. I encountered an unexpected disaster the other night. There was a leak under my kitchen sink, which I wasn’t ware of until my neighbor found me and told me that water was dripping from the ceiling. It was the middle of an evening and I called Roto-rooter. Jason came within an hour and diagnosed the problem within a second. I needed a new faucet but since I did not know exactly which kind would fit, he kindly went to the store with me and helped me pick out the most cost-efficient one. Because the complication of my leak, Jason then asked his coworker Doc to come, who is in charge of situation like mine. Doc helped me figure out my insurance coverage, helped me to file a claim to my insurance company, and coordinated in between to set up a time for his crew to come to repair damages in both my home and my neighbor’s. They both turned the whole situation, which felt to me as a helpless disaster, into an easy piece. I do not know if all workers in Roto-rooters are like them but they definitely have awesome work ethics and must be somewhat reflective of the company’s moto. Thank you Jason and Doc! I really appreciate you guys’ help and support!
Roto-rooter plumbing came early Monday morning after a late Sunday call regarding our toilets backing up. David Guin (Tech 2379) was great to work with and considering the temperature was in the teens and 20's that morning, he checked every possibility of what might be causing our issue. After determining we did have some grease backup, certainly nothing that would have caused our issue, we contacted the city to come out.The city of Raleigh (although we are in Zebulon, Raleigh handles all water and sewer issues) came out and said they would come back later to run a camera. David let them know he was really wanting to hang around to see the outcome. They came back immediately since I think they realized Roto-Rooter was on top of this. David stayed until they came and ran the camera and determined that it was in fact their issue.David was very professional and showed real concern regarding solving our issue. As long as Roto-rooter has employees like this, they will continue to be our go too for any plumbing needs.
My wife and I were very pleased with the professional service and very quick response by Roto-Rooter. They did a wonderful job for a very fair price and were extremely courteous and professional. When I have plumbing needs in the future, I have no reason to look anywhere else.
Austin did a great job of getting our water main reconnected after a roots forced a break. Was a challenging, muddy job but he got it done quickly and with a very professional, pleasant demeanor.
Eric McCaffrey
2 years ago
Tim was quick to respond to an emergency request and was able to help us out in less than an hour. He was professional and solved the problem beyond our expectations. I do not hesitate to recommend. Thanks Tim!
Wayne #3112!!! Wayne has been such a fantastic help and a great guy all around. He took the time to resolve not only a known problem I had but also a secondary issue he found in the process. He answered each and every question I had and there were a ton of them. He walked me through each step of the work process to make sure I understood what was taking place and to ensure I was satisfied with the work being done. I cannot thank him enough for his fantastic work and attitude towards helping me get my home back up and running. Will definitely ask for him by name should I have another issue in the future. Thank you Wayne!
Kyle Christopher Taylor
2 years ago
Erik did a great job. Called Roto late Wednesday night and he was out to my site by 9 am the next morning!
Barbara Abbott
a year ago
The service provided was to replace pipes supplying the gas log fireplace. The exterior piping was severely corroded. The serviceman did a thorough and very professional repair, attending to all aspects of the replacement, improving the safety as well as the appearance of the gas line supplying the fixture. He was knowledgeable, polite, thorough, and took care to be sure that I understood what was involved and that I was satisfied with the work once completed.
We had a leak in our water heater tank and Roto-Roter sent Jason who arrived on time and inspected the unit to see if it could be salvaged. While a repair would’ve been possible, given the age of the heater we thought it would be wise to go with a brand new State heater. Jason skillfully installed it and trained us how to annually service the water every year by flushing the tank and how to manually remove and inspect the anode rod. We are very impressed with Jason’s knowledge and careful attention to detail. We look forward to working with him on other plumbing projects as we continue to upgrade our older home.
When we ended up with a plumbing issue on the Sunday before Veteran's day, we weren't sure how much luck we'd have getting service same day without paying an arm and a leg. But I was able to easily schedule evening service from Roto-Rooter online, and received phone calls with updates on when to expect arrival. Despite that it was dark (November, so of course it was dark) and *cold* when the plumber arrived, he was very positive and quick to assess the situation. He gave a best and worst case, with pricing warnings, but then was able to solve the issue with the best case approach. Plumbing is never exactly cheap in my experience, but this was not as bad as feared, and apparently we did not even have to pay extra for weekend/evening service! I don't recommend having plumbing issues, but if you do, Roto-Rooter certainly came through at a time we didn't expect immediate assistance.
So thankful that they were able to come out on a Sunday for emergency work on the plumbing. From the person who answered the phone to the technician, they were all very professional and friendly. Definitely recommend.
Steve Tollerton
10 years ago
John was our assigned plumber and he called early in the appointment window to confirm he was in transit. He quickly diagnosed where in the drain system to focus and explained every step in the process. The video camera clearly showed the root incursion and he made me aware of my options without a hard sell. I saw how hard he worked to clear the current blockage and definitely do not feel short changed. The broken pipe will require repair and I am comfortable selecting him for the work when I have it done in a few months.He also recommended to have the City of Raleigh look at the meter since it also showed signs of root blockage on the city side.
Susan Bourland
7 years ago
Appointment was available the same day I called needing urgent service on my only day off. The plumber who serviced me was knowledgeable, friendly and answered my questions and concerns. He was efficient and thorough in checking his work. I am so glad I contacted Roto-Rooter. I would recommend them as a reputable, reliable and affordable company. Thank you Roto-Rooter!
Leigh Williams
a year ago
Austin provided excellent customer service. He empathized with my situation and educated me about what he was going to do, in a way that other companies did not. I appreciated and applaud the approach he took and his workmanship. I would highly recommend Roto-Rooter. Thank you!
Our tech was Trey, he showed up on time was courteous. Even went out of his way to show me a few things, and even explain what he was doing. Would highly recommend Trey.
My customer service experience with Roto-Rooter was very satisfactory, from the initial phone call to the Technician. David (#32442) was professional, knowledgeable and friendly. I do recommend this company's service. Thank you!
My appointment was between the hours of 0800-1200 hrs,. The technician (plumber) arrived @ 1400. After explaining what I needed done, I was told that two fill towers in the tank would cost $408.00 plus parts and tax. So I said roughly $500.00 and they said yes. I have no problem with Mr. Bradley, he performed the task efficiently, but when I was presented with the bill I was charged $103.00 for 2 fill towers and the total of the bill amounted to $548.86. When I called the number to enquire, I was given to 3 different people and the last person had a voicemail that said to leave a name and number and brief reason for the call and she would return it at her convenience.I feel that I should have been compensated for my 2 hour wait and I also feel like I was gouged for the price of 2 fill towers that I could go to any hardware store and purchases for under $10.00.Update: I was called by someone at Roto-Rooter, and they refunded me $200. The technician (plumber) did an outstanding job and now I would gladly recommend this company for any plumbing needs.
I thought it was to expensive for what was done on labor charge.adam was the best I would like him t
Come back on my next job that i talked to adam about for him to fix.
Leighann Poole
2 years ago
Eric was extremely polite and knowledgeable. He gave me all of the information upfront before starting any repairs. He was able do locate and correct a major leak and replace all broken parts.
Sarfraz Khokhar
8 years ago
David Guin (Technician ID 2379) worked on our difficult clog in the one of the main pipes, he was very professional and knowledgeable and made sure that the problem is resolved totally. He was explaining us every thing along his process and left the area neat and clean. I highly recommend him for any plumbing job.Sarfraz Khokhar (Raleigh)
Scott was our tech (#2062) this morning, and completed a quick and efficient repair. Overall, he provided great customer service - fully explaining the repair, and had our water back on within 15 minutes.
Ronnie Aguilar
a year ago
My water spigot out side was about 30 years old and started leaking. I called Rooter and Justin showed up to my house fairly quickly. He replaced the spigot, saving me from a high water bill. Justin was very professional and explained everything in detail. Thank you Justin and Rooter!
ALL of the toilets and showers backed up in our house. I actually got a little stressed. It was Christmas Eve, family was going to come over. Crap. No time to investigate myself, and in the end, I'm glad I did not. I had never used a plumber before. Steve at Roto Rooter made the stressful situation disappear with his professionalism and friendly demeanour. His knowledge of plumbing systems led him away from doing what I would have done (good call on his part) and to the easiest, quickest, least intrusive solution. Our drain line was left in much better shape than before it clogged. If you have any issues with your home or business plumbing, call Roto Rooter and ask for Steve. You will not regret it.
Alison Thompson
a year ago
Justin is a spectacular communicator in explaining exactly what we needed and why we needed to change out our drains under kitchen sink. He rebuilt and explained how to maintain over the years. Justin connects with people and his integrity is what will keep him on speed dial for any other issues we need.
Michael Donnelly
6 years ago
Everyone from the telephone staff to the technician were helpful and willing to get our lives back on track! I really appreciated the call backs to let me know that the plumber was running behind schedule and, since it seemed we could survive the night, we agreed to wait until first thing the next morning. I was pleasantly surprised to be offered a small discount for the wait. The next morning the technician arrived early and got things fixed to let us get on with our lives. Thank you.
David Bennett
7 years ago
This is the 4th time I have used them over the past 15 years. The technicians they have sent out are friendly, knowledgeable and take their time. They never rush through the job and are very thorough. They are always willing to discuss the problem and offer solutions or ideas. I will use them again should the need arise.
Davida Gatlin
2 years ago
I am so glad we called Roto Rooter. They handled our water damage with professionalism and efficiency. I really appreciate their help dealing with our homeowner's insurance claim!
Anthony Adams
7 years ago
Wayne tech #3112 did an excellent job and this clog was no easy task. Roto-Rooter also responded with minutes and the tech was at my door within the hour. Thank for a job well done.
michael ramsey
7 years ago
Still not sure drain is clear. Waiting for problems. Took forever and charged 330. for a single kitchen drain. Scratched up our wood kitchen floor. Said so sorry and that Roto-Rooter did not have insurance. Technician seemed minimally trained. We asked to speak to manager or get his name. Refused. Technician called manager for us to speak. Heard manager say he would not talk to customer and for the technician to go outside to talk. Claimed they would come and look at floor today. Worst plumbers I have ever encountered and as an architect, I see plentyUPDATE:On Monday, Nakwan Walker of Roto-Rooter came and reviewed the situation. He was very accommodating, intelligent and helpful and indicated that the technician was green and would be going back to training. They are paying for the floor.repairs. Remain wary of who comes to your house and make sure they are experienced! Seems like luck of the draw....
Loredana Rossicci
2 months ago
David fixed drain drain washing machine drain and air condition drain and he did I want fantastic job highly recommend them and great personality
carlos tavares
a year ago
Dispatchers call we’re kind of conflicting with the time of the plumber would arrive, in the end he showed up at the time originally scheduled by the person who took the initial call.Besides that, Victor was very professional and efficient, he did a great job.
Repair technicians were timely with the actual repair and water mitigation. Their knowledge and professionalism have been exceptional. This is my third time needing their service. I will always choose them.
I've replaced a main water shutoff valve on Saturday by Eugene. The work was done neatly, clean and professional by him. The reason I gave 4 stars b/c it was quite costly for a labor rate by hour, and the markup from the material. I still like to call roto rooter for services b/c their technicians often come on time or sooner than expected, and very friendly and polite. Plus they also have coupons and so it turned out just a little more from the local plumbing. This is a great services from them. I would highly recommend.
I should have known better than to call this company. The guy who came was very nice but the price to run a snake was outrageously overpriced! I told him no thanks. Had another company come who charged a third of price. I’ll never call Roto Rooter again!
Kyle was very helpful and took the time to understand and fix the problem.
Damon was terrific and totally knew what he was doing trying to figure out the rather complex drainage system off my downspouts that were installed under patio and concrete. Diagnosed it and made sure he had everything cleaned and repaired. These things are never inexpensive but for all he did, I felt it was reasonably priced and he did a job we would never have figured out. It required a professional. Highly recommended.
While the guys doing the actual work were personable and worked hard, the response from main office was atrocious. They were eager to land the job, but when pressed to complete the job to our satisfaction, they delayed, didn't return calls, and avoided responsibilty. Thankfully, with the blessing of our insurance company, we have forever ended the relationship with Roto-Rooter.
Stephanie Goettling
11 months ago
Marco went above and beyond what was needed! He came out to initially assess the thermostat and ended up replacing a water heater! It was an urgent situation and he handled it professionally and efficiently.
We noticed a leak under our kitchen sink late on a Friday and call Roto-Rooter. I was very impressed with Mr. Craig who took my call and very impressed with Austin Sherrill who performed the service. Austin is an excellent communicator and detailed oriented professional. We were back up and running by 6:00 PM at a very reasonable price. I now have a plumbing company that I can trust for future needs. Thank you Roto-Rooter!
Deanna Gardner
a year ago
Scheduled online and confirmed for today between 10 and 12 this morning, was called over 20 times throughout the day to ask me to be patient. 8:24 pm call comes in tech is available yes please send them.. literally before 8:25 another call saying tech was going to lunch.. then I called at 10 pm they advised that I was next but no tech was available now after having my husband wait for over 12 hours.. never again. I will be choosing small business owners going forward!!
Wayne was professional and thorough and fixed the problem with our drain. 5 stars for him. 4 stars for price!
John was a real pro...very knowledgeable and neat. He did not cut corners. And took pride in his work.
Also, Jim, the regional supervisor, was very active in making sure that the job was done right. He demonstrated active leadership and follow up.
Excellent service and quick response arrived within an hour of my call... Very polite and professional service technician (David). Cleared a kitchen sink hard build up drain line blockage 20 or so feet down the individual line...
fortnite Average gamer
3 years ago
I was in a bind when I found my toilet leaking late on a Friday. Roto rooter send a plumber out ASAP. The job was done quick and professional putting my mind at ease. Great job
Robbie (Tech 4169) was incredible. Was extremely thorough and walked through all of the details of what needed to happen. Not only that, but he was very careful to keep our home clean despite needing to bring some equipment into our house. Would absolutely recommend him and would reach out to him for future needs.
Keith Williams
4 years ago
Sam and Justin were courteous, professional and on time every day. they answered all my questions and did god quality work drying our flooded floors. I would use them again.
Wayne was awesome and to find out he's from my hometown was the icing on the cake. Highly recommend!
Luis César Ramos
10 months ago
Zac did an excellent job. He was precise, quick and clean. Very professional.
Brien Barbour
7 years ago
Tech (Scott #2062) was very polite, knowledgeable, and professional. He resolved the issue with our broken bathtub faucet quickly. I would definitely use their service in the future.
John Gagliardi
5 years ago
$225 hourly rate is absurd. Technician was nice, but roto rooter exploits the situation. I needed a new part and had to pay for the time @225 per hour to drive down to Raleigh and get the part, then come back and install. $225 an hour. I don’t even think surgeons make that kind of money per hour!
Great experience! Arrived within the given time frame, went to work and quickly solved our problems! Thank you so much!
William, the technician, was very knowledgeable, pleasant, and efficient. He was able to clear my drain of the clog and get my kitchen sink back in operation. I was forced to call Rotorooter because my clog happened the day before a holiday and my week-long vacation so I had to have someone today and everyone else was booked. The service William provided was excellent. However, over $400 to snake a drain seems excessive. Due to the cost, I'll probably look elsewhere unless it's an emergency.
Steve came out the same day, cleared the drainage system at the quoted price. Saved me hours of back breaking work. Quick and easy, would recommend.
Archie Stokes
a month ago
Kyle did an awesome job handling our plumbing issue. He gave great recommendations, was polite and worked hard to resolve our problems. He was the best plumbing technician that I have ever met. He does an excellent job representing Roto Rooter. I will choose your company again because of his professionalism.Thank you, Lisa Stokes
Sharkey was awesome. He listened to the concern and made sure everything was working properly before he left.
katherine Hockenbury
a year ago
I had about an inch of water underneath my kitchen sink when I got home last night around 7. I called this company and talked to a very friendly voice who then sent me a technician from the city to evaluate the damage and then a plumber came to install a brand new garbage disposal. I feel very lucky.
Super professional and speedy! Helped us with a primary sewage block in 2hrs! Great team and very easy to work with. Highly recommended!!!
Technician Eric was assigned to this job. This was a late night emergency at one my rental units but he arrived on time. Was very thorough and professional. Did not waste any time; was focused on the difficult job. Most importantly worked around unexpected issues and finished the job with very positive and productive attitude. Thank you Eric!
Robert Anholt
11 years ago
I have used Roto-Rooter Plumbing in Raleigh several times and always have experienced excellent service. Recently, I contacted the company for service at 7:30 in the morning. The receptionist immediately retrieved all my information automatically and dispatched a technician wiithin the hour. Service was professional, courteous and comprehensive. I received an estimate before service was completed. The technician left a gallon of complimentary drain cleaner with instructions of how to prevent clog-ups in the future. There is no doubt that Roto-Rooter provides the best plumbing service in Raleigh.
William Ammerman
4 years ago
They will not show up. After confirming my appointment twice by phone I waited from 8am until noon and Roto-Rooter of Raleigh never showed up. There are plenty of hard working plumbers who want your business. Don’t waste your day waiting for Roto-Rooter.
Wayne Newsone and Matthew Reedy were the plumbers who did the work at my house today and they were awesome!! The work was done well and in a timely manner. Thanks to them both.
Janna Carlson
7 years ago
Our Roto-Rooter tech, Philip, was absolutely fantastic. He worked long and hard to clear the pipes of our 60-year old kitchen and was a great sport about all of the nastiness hiding in there. We recently bought the house and apparently they haven't been cleaned in a long time, if ever. Philip was professional, gracious, and answered all of my questions. Given how much work was behind a simple clearing out the sink clog, I think we got a great deal and will keep Roto-Rooter on speed dial for future needs.
I believe I was way over charged for work that was not done namely my septic leak was not fixed and puddling is much worse. I had a real septic tank company out today. He said the two way valve was not needed. If more exploring would have been done the plugged oipe would have been cleared out.I was told by RR that I had two tanks but I only have one tank. Now I have to pay the real guy near to what I paid RR, 2600, and I don't believe that is fair. A sizable refund should begiven to me. The Workman was friendly so one star.Update.I had a rapid response to my complaint. Two guys came out, one with a camera, sorry I don’t your name, and the other, Devin Seals. Devin worked two days and found the problem. So far everything looks good. The earlier visit was made by Kanji who was another professional friendly workman.I appreciate John Evans for sticking with me and Devin and seems to have solve the problem over the phone. My advice is to keep customer posted as to when visits will occur, text or phone.To customers, make sure you don’t have a leaking tap!!Thank you RotoRooter.
Updating this review to 5 stars. I was a bit upset at first as I had waited long past the original window for them to show up and fix my broken pipe. However, when they came they were super helpful, and have been very helpful since with the repair, drying out everything that needed to be dried and the hundreds of questions I had along the way.
Jahyeda Casiano
a year ago
We had 2 different companies come to find and fix the source of a main line backup. When this happened just 3 months after the last one, we called roto rooter and they came within the hour. They not only found the problem but cleared it, ran the camera, and gave us suggestion on how to fix it for good. Thank you so much!
We had a great experience with Rotorooter. Damon arrived on time and did extensive detective work to help clear our drains. He was extremely friendly and professional. I will definitely use their services again and would recommend them to other customers!
Austin Sherrill did a great job! The 5 stars are all thanks to him! He even stayed past his end-of-shift to finish the job for us.
Robert was the technician sent over to replace my water heater. He was very friendly and knowledgeable, he also answered all my questions very thoroughly.I would definitely recommend Robert and Roto Rooter to anyone in triangle who is in need of a plumber.
Eugene was very friendly and professional, he cleared an external drain pipe that's part of our hardscaping in our yard. Our driveway had flooded the night before due to heavy rain he explained the situation and what he suspected was the problem. The drain was cleared and was able to drain properly and he gave us some recommendations on how to prevent the problem in the future by updating our landscaping. He displayed the issue and explained what was happening so that we understood exactly what we needed to relay to a landscaper. Great service!
staci sawyer
10 years ago
Like many folks who call a 24-hour plumbing service, we had a really urgent, gross situation on our hands. And on a weekend, of course. A Sunday morning at that.Calling Roto-Rooter of Raleigh was such a great decision. They had a plumber at our house in 40 mins - wow, right?! David (didn't get his last name, unfortunatley) was friendly, calm, and knowledgable.Our house is 60+ years old so, what may've been a simple problem for a newer home, was a BIG issue at ours. Even still, David handled several hours of work with utmost dignity and grace. And it did NOT cost us an arm-and-a-leg as I would've guessed. Unbelieveably good experience!Thank you David (and Roto-Rooter)!!!
Shannon Kelly Olivia
a year ago
The service was way more expensive than I was expecting, and at first the initial clog was only temporarily fixed in one toilet. However, when we called back about the issue, they sent the plumber back to fix the issue totally. He was a new guy to the company too, thanks for fixing our issue before the holiday!
Everyone I dealt with was incredibly kind and helpful at a very tender time in my life. I felt they were professional, caring, competent and trustworthy. Qualities I hold in high regard. It was a pleasure dealing with Erik Bradley and his associates. I look forward to finishing up this water leak remediation and repair in a timely manner. Will use them again if necessary- though hope I won’t need their services anytime soon. Recommend without hesitation.
john bumgardner
5 years ago
We had an awesome experience with Roto-Rooter. The staff were great from scheduling to the repair. No plumbing issue is ever pleasant but the gentlemen that came were knowledgeable and efficient. They took care of the problem quickly and efficiently.
Wayne was helpful and prompt! He helped me with my problem. I will definitely use roto Rooter again!
Leslie Bogdanowicz
6 years ago
We are having a nightmarish experience with Roto-Rooter. We had used the company a month and a half ago, having two drains snaked and were told there was a 6-month guarantee on the work. The same problem re-occurred well within the warranty period so we placed a service call this week. First appointment, the technical came out and said he didn't have the right equipment. Scheduled a second appointment, second technician said his machine was broken. Third appointment scheduled and technical doesn't have a hose long enough. At this point, if you're not going to guarantee the work and continue to give us the run around, please refund our original $580.
Claire Graham
4 years ago
The scheduling dispatch was very polite and went smoothly. The plumber arrived when they said he would. He was very courteous and completed the work very fast. I’m really impressed by this experience. Definitely made a usually scary experience (plumbing problems) not so bad.
I was giving a time frame between the hours of 8 - 10a. My plumber did not arrive to almost 11:00. Once he arrived he gave us an estimate and what we should do. He then said he would dig up the septic tank for us that way the septic company would not have to and then charged us $110. He never said anything about charging us until after it was done. His excuse was the company would question him about the time that he had spent at our residence. Luckily, he was speaking to my husband after I went in the house to make a call because he would have never been paid and I would have called the company to tell them how he was handling business.
Water heater stopped heating; couldn't re-start pilot. 1st guy who came out said he didn't feel safe in our attic. We were upset at first, but he redeemed himself by finding another guy to come out, just 2 hours later, and he was able to solve the problem, thankfully
Carolina Outreach Smithfield
7 years ago
Wayne N (tech # 3112) helped us here at my office today. Our toilets flooded, and he came in and spent a very long time finding the clog and then put protective stuff in the drains. He was really friendly and extremely helpful! I think if we have another issue, I may have to request him!
Eric Sansoucy
7 years ago
My Rotor Rooter technician Jack #330 was a Saint! He had the heart of a teacher and extremely polite. He saved me at least $150 dollars and provided helpful tips for the future. Thanks one happy customer.
Michael Marino
a year ago
I woke up on a Sunday to find water streaming from the ceiling in our family room. Justin came out to our house within an hour to diagnose and fix the problem. He also helped coordinate work with their remediation company to make sure our house was going to be fine once this is all done. I highly recommend.
sinisa hamaric
a year ago
tech showed up and was informed of the work needed to be done. initial estimate was fine. the end work ended up being $225 MORE than the estimate!!! No explanation during the work that it will be this much more especially the parts costing $175!!! I would have told them to NOT proceed with the work. Had to wait for another tech to bring parts and help the original tech do the work. By the time it was finished, it took 5 hours to complete the work. Will not use them again.UPDATE:received call from GM of the location and will refund the difference so pushing to 3 stars. Still should not have to deal with this so not going any higher. Hopefully there will be some tech training as well going forward.UPDATE AGAIN:No refund ever received. Email not being answered.....
Miketta Hines
2 years ago
Rotor-Rooter employee's were concerned about how they were able to resolve the issue. They also stayed in touch, informing me about every steps and precautions that were needing to happen. I would recommend this company to all of my friends, family and neighbors!
Michael Hamilton
7 years ago
Roto Rooter was the only plumber (out of 7 I called) that came out to look at my leaking water heater on a Saturday afternoon. Although the problem couldn't be repaired until Tuesday, I found their estimate was in line with others I had received over the phone. I decided to go with them because they actually came to look at the problem and felt that they were not going to surprise me with a lot of 'extras' once work started. Was very pleased with the work they did and the company's customer service.
Wayne 3112 is very professional, he did awesome job to fix my sewage pump. It turned out to be an electrical problem. He caught the problem very quick and accurate. I am very happy to have him come over for his high qulity work!
Greg Strickland
10 years ago
OMG! Roto-Rooter is the BEST plumbing business in the world!John, my tech, should be part owner! He is the most honest,smartest and politest plumber I have ever known. The workpreformed was fast, clean and the best job I have seen in a longtime. I will use Roto-Rooter forever! No one else in the Raleigharea compares! Thanks again!(PS - John deserves a raise! He is a real company man!)
Michael Meilstrup
a year ago
Service Tech Erik B. came by promptly and made the decision easy to have him take care of the job. He helped me understand the cause of the issue, what he did to fix it, and was transparent about the pricing. The issue was resolved quickly and efficiently.
My service technician was Victor Safarian. He arrived on Christmas Day and was extremely professional, courteous, and excellent in the repairs he made. He was knowledgeable and explained everything clearly prior to starting and throughout the process. I was amazed to be able to have someone come out on Christmas but was really astounded that it would be someone who seemed to genuinely want to help and to do excellent work! I am so grateful and will use Roto Rooter, specifically Victor, for all of my future plumbing needs. I will definitely refer Roto Rooter and Victor to anyone who asks.
Excellent service! Our plumbing needs were met, with timeliness and courtesy from the plumber. He also left our home clean when he was finished with his work. Roto-Rooter's phone reps. are also very attentive to one's needs, and their communication is excellent and timely!
Ryan Anderson
7 years ago
Great service! We had Wayne the tech #3112 come out and install a new water heater. Honest and great to work with! Would highly recommend this service to anyone!
Shanice Duncan
a year ago
Ryan was excellent! He came over quick and assessed the situation rapidly. He was patient and explained my charges before he started doing anything so I didn’t end up with some crazy bill and no way to pay. Very kind and professional. I would call this company again!
Fast service late on a Saturday night. Our plumber (Gene) was courteous, knowledgeable and did a great job at explaining all charges and fees, before beginning service. We will definitely use these guys again.
I had a leaking water pressure regulator and a broken main water valve. The technician (Jason) came and did a through and excellent job. He was very professional, friendly and patient, answered all my questions and checked all the things I asked him to. I will definitely use Roto-Rooter again!
Shawn Paschall
2 years ago
The service technician was friendly and a great guy.
Came out in the dead of night with a smile and helped to unclog our septic line. I know who I will be calling if we have other issues!!!
We have a problem with our main sewer line, and stoppage due to issues with the city's pipe. The service technician, Wayne (number 3112), has gone above and beyond not just to clear the blockage quickly and professionally but helping us understand the problem and communicate with the City, so I can try to get them to act to fix their broken pipe. Top notch, thank you!
Robin Hoffman
2 years ago
Tim was great - professional, courteous, and fast! We had a pretty bad clog in our sink that another plumber could not fix. Tim fixed it.
Wallace Scott
2 years ago
I called Roto-Rooter on a Saturday morning. The repair guy arrived within 2 hours. He repaired the 2 problems quickly at a cost much lower than I expected.
Mahshid Motamed
3 years ago
We just had service done by Ryan and Eugine. They were very knowledgeable, professional and courteous. We are very pleased with their work. We will definitely recommend use your company’s services, especially those technicians. Thank you for doing a great job.
We had a cracked toilet that was leaking, I had a few issues with the replacement toilet, but the General Manager reached out to me after my initial review, sent a tech out, and replaced the toilet. He and the tech were very attentive and did everything they could to rectify the situation. I appreciate the excellent service and will use Roto-Rooter again.
Zach was great! He arrived here on time and was very professional. Took the time to explain the problem to us in case something happened in the future. He was very patient in making sure the problem was fixed instead of running out the door. Tough to find good customer service along with amazing ability. Now our toilet is working like brand new!
Wayne and Matthew were so helpful with the explanation of our problem. There sincere work ethics were off the chart. If we ever need Roto Rooter again we definitely want Wayne and Matthew to come back they didn't give up. They worked until we had flowing water. Awesome...
These guys are awesome! Shoutout to Tim Mitchell for his professionalism and thorough evaluation/hard work. Would highly recommend him and will definitely reach back out for any needs down the road.
They over charge and don't diagnose well. I would NEVER recommend them. I called about a problem with a backup in my kitchen sink that I thought might've been caused by a problem with a toilet and/or shower. The guy came and looked at the toilet and suggested he clean the sewer line outside. Did that, claimed it was fixed, charged me nearly $500 and left. Not 20 min later I called and said there was still a problem. He said it would cost another couple hundred. Also, idk if he caused a leak or just missed itbut that was also a problem after he left. Terrible service.
Needed a new shut-off valve for gray water at the street (reclaimed water used for lawns, etc.). The repair tech was friendly and helpful and very efficient. The cost was very high for a repair that I had intended to make myself until I ran into a glitch ($600 labor for 1.5 hours). I guess I'll try to make back the cost by using the gray water to do some powerwashing that might otherwise have cost me $200-300.
Margaret Wooten
7 years ago
Very much appreciated the same day service. The work didn't take as long as the range the technician told me, so it was good not to be surprised by the final cost. Technician was nice - whole process went as smoothly as could have hoped. Thanks!
After the first call technician could not come on time (was busy with another customer). Had to re-schedule for the following morning (with 10% discount). This time the technician (Wayne) came on time and provided excellent service - fast and clean. If there is no delay, would give five stars...
Larry Shampine
7 years ago
We developed an underground water supply line leak in our front yard. John Breder was out and within a few hours was able to locate the leak and repair it. We were very impressed with John, not only his work, but friendly personality as well and because of him, would recommend RR for this type of repair.
Rudell Parker
5 years ago
Wayne 3112 Mr. Wayne service was excellent. He tried to unstop my sewer using different techniques and let us know that a tree root was in our pipeline. His machine was not able to cut through. He let us know what the problem was. I was not charged for the hours worked. Very knowledgeable, very polite. And explained everything to me. ( me being a woman ). He was not pushy in any. Looking into getting pipe replaced as roto rooter does as well. Used them before and will use them again. Trust them completely.
Great work, professional and out fast. Justin was great, found the problem and knocked it out. Would call them again if we have issues in the future.
Wayne 3112 is awesome! He cleaned the main sewer line in the rain, he cleaned all the way to the street, Great guy, I like his southern accent, great service! Rotorooter is really 24 hours a day! You guys rock!
Replace the whole sewer pipe it was very old Austin was very professional and did a fantastic job 👏 and his helper a new employee was also professional 👌
Our house had flooded due to a clog in the sewer main. Joe was out in 30 minutes and took care of it speedily. He was professional and absolutely put us at ease the minute he arrived. He did a great job and we will definitely recommend him!
We called Roto-Rooter to help because our shower backed up and was flooding the downstairs. Luke (Tech # 6yy) came over right away and fixed the problem. He was helpful and the service was very reasonably priced.
Had a leak in my new home that needed to be addressed quickly with company coming into town. Herbert (plumber) was thorough and efficient with his work, Kyle (restoration specialist) was very polite, attentive, and responsive, and Peter (manager) was there to assist with some questions I had towards the end of the process. Would definitely use again!
Erik was great. He was on time, professional and polite. He came in, saw what needed to be done. Got done in around 15 mins. Would use again.
Jerry Pemberton
3 months ago
William was excellent. Great work and great customer service. Those prices, tho!
Jo Eimers - White
2 years ago
This is the second time we have used Roto-Rooter with same day service at no extra charge and same great service. Some one from the office called every 40 minutes to check in with me and give me updates on when the tech would be available. The tech called when they were 30 minutes out. Techs were polite, professional and completed the task quickly. Very happy with Roto-Rooter.J. WhiteHillsborough
Glen Anderson
7 months ago
The technician was very helpful and more thorough than the technician that came 10 days ago. He stayed until he found the real problem and has the line cleared to a point we can use it until the outside line is repaired. Very professional and thorough.
Plumber arrived on time and was professional. Issue was a slow second floor bathtub drain. Price quoted $368 plus tax. Probably took 20 min total. While he solved the problem, the price was ridiculous. Because of that I won't be using them again.
Dwayne Naylor
5 years ago
Jean showed up, was an extremely experienced, professional and a good man with a good heart. He replaced a large broken water heater, took his time correcting the out of code original installation and cleaned up the mess we created trying to stop the water flow. Thank you Jean!
Eric came to fix a leak we had in our master bedroom that was leaking downstairs in our kitchen. Eric was professional, on time and very knowledgeable. He explained in laymen terms what caused the leak and then quickly fixed it. I would definitely recommend him.
Had an emergency at our townhome in Raleigh. I called the office and they advised that they would have a tech out ASAP. The tech showed up and identified the problem immediately. The main line from the house to the street was completely blocked by tree roots. He fixed the issue to our satisfaction. The tech was very professional and knowledgeable. His name was Gary W.
Landree Person
11 months ago
Our toilet was clogged and we had a different company come over a month before Roto Rooter. I explained what the last company did and that it didn’t seem to fix the problem. The technician did the same thing as the other company and unclogged the toilet but didn’t explain anything as to if it would be fixed long term now or what the issue was to begin with. They were here for no more than 20 minutes, and then charged us almost $300. The toilet is fixed, but am I going to be paying $300 next month too? Honestly a rip off in my opinion.
Chris Stephens
2 years ago
I had a water leak on my main line and their estimate was wildly out of line with other estimates I received, almost 2x. They were nice on the phone and responded quickly, but they were also a bit pushy to start work as soon as possible. I don't know the quality of their work, but be cautious of their pricing.
Erik Bradley was amazing. We had a leak and flood in our basement. He was very professional and explained everything clearly. He found the issue fixed it in no time and the price was reasonable! I strongly recommend Erik and Roto-Rooter
Mark Woodwell
8 years ago
This service was very helpful to me in fixing my clogged kitchen drain; I tried everything I could think of but could not fix it myself. I also tried several other plumbers in Raleigh, and Roto Rooter was the only one that got back to me and offered a free in-home estimate. The plumber Steve was fast, helpful, informative, and gave me a break on the price since it was a quick fix for him. My only complaint was that my initial same-day appointment got pushed back so late that I had to reschedule for the next day. This was not a huge issue for me because all I had was a clogged drain.
Taresa Hernandez
8 years ago
My mother recently had a very pleasant experience with Roto-Rooter that she wanted me to share.Not only was she surprised to be able to receive an appt. on the same day that she called, but she was also even more surprised because it was a Saturday morning.The plumber came out (Steve) to fix our toilet in the master bathroom and he was very professional and very efficient. He was so nice to answer all of my mom's questions (and she had a lot! )Thank you Roto-Rooter in Raleigh, NC for a job well done.
Kan Ji (4475) came out at dinner time to repair a pipe that burst in our kitchen area. He arrived when they said he would, worked quickly, and tested everything before he left. Thanks for the quick emergency repair!
Nambi Duraisamy
11 months ago
The technician took more than 2 hrs to get the parts and never informed me about the long wait (I was waiting for the water, because he shut the water off), and while he put the valve in, not fully tighten, there was a lots of water leaked (went inside the trim). And also he asked me to pay the extra 2 hrs (waiting charge) he took it. I said I can't pay the waiting charge and I totally disappointed with his service.
Erik was very helpful in resolving my issue with drain issues I was having between my washer and my shower. The service was professional and completed quickly. Highly recommend and will use for my future needs as well. - M. Evans
Mr. Eugene Hodges was very helpful and was able to fix my house shut-off valve in a timely manner.
When I called Roto Rooter Mr. Hodges arrived with in the hour.
Our technician Trey was absolutely fantastic. He was very personable, taking all of the stress and uncertainty out of our late night plumbing issue. He did a great, thorough job and explained each step of the work process along the way. He stayed until he was satisfied with the job being well done, despite the late hour; his dedication to his craft is admirable.
Technician (Adam) was polite, professional, knowledgable, and provided explanations for the service performed.
We had a pretty inconvenient water issue happen late on Saturday. Roto Rooter was one of the few companies to answer on a weekend, and the ONLY one to not charge us some crazy weekend fee. (One company quoted $200 just to drive out). After a reasonable fee and about an hour or so of work, we were back in business. I normally avoid 'chain' businesses but these guys were great.
Leak under the sink. Replaced Faucet system which was badly scratched. They returned to repair and replace and did an excellent job providing service and quality.
Jennifer Kromenhoek
7 years ago
We were in need of an over haul on one of our toilets. A bolt was on the floor in a puddle of water. A technician (John #1988) was sent right out and was excellent. The pricing was fair and the work was completed in a timely fashion. He even went out of his way to help us with a faulty toddler toilet seat!! I would highly recommend as well as use them again!
Qarol Price
11 months ago
Adam arrived more than two hours earlier than promised. Our toilet would not stop running so the sooner we stopped flushing money down the toilet the better. Appreciated that, but was a little stunned by the quote of $600 labor for work that was completed in under 30 minutes. I was immediately given a 50% “discount” which was designed, I’m sure, to make the $300 dollar charge seem low. Still, I was thankful that they were available on a Saturday only hours after I called and Adam cheerfully delivered exactly what we needed.
Wayne came in, found the problem quickly and fixed all clogged drains along with the garbage disposal.I am very satisfied with the work Mr. Wayne performed at my home.Thank you!
David Brickell
7 years ago
I had a leak in my attic. I called several companies and none of them could respond within a timely manner. I called Roto-Rooter and they were here within the hour.Great job by the tech Wayne #3112. Very Professional
Vernon Dowdall
a year ago
Connor did a great job, friendly, professional, on time, had the problem figured out quickly and went right to work fixing it. Would definitely recommend.Adding to the review, since the damaged pipe caused extensive damage, great job from Charles, Darrell and the water mitigation specialists, as well as from Adam for repairing another pipe. Hopefully that's the end of this stuff, but these guys were all great for professionally managing a big problem.
Dutchess Maye
6 years ago
Excellence! David (Tech 2379) was so personable and easily recognized my kind of overly obsessive personality--so much so that he took the time to text me pictures from the supply store of possible options when replacing my toilet. He epitomizes customer service, representing the company extremely well. Sometimes I am hesitant to go with large chains because they can be impersonal, rude, and matter-of-fact. I found quite the opposite with Roto-Rooter off Midway West in Raleigh. Quick, timely, professional, and personable. I'll do business with them again and again, and I'll be requesting David!
Wayne 3112 arrived at the time he had said to me on the phone . Before he began working, he explained to me the different options I had to try to correct the problem. He also gave me the cost of what each procedure would cost.Before Wayne began working on the drains in the kitchen he checked the pipes under the house to get a better understanding of the plumbing outlay of my house. He did not rush through any part of the job he had to do to unclog the drain. Once they were open, he stayed while a complete cycle of the dishwasher ran. During that time he explained to me the benefits of purchasing Pipe Shield. Which i did..Wayne answered every question I asked him. He even answered some plumbing questions I had that did not relate the current problem. He was quite knowledgeable about all the different phases of plumbing..The is no question in my mind that I would call on him again the the future if I need a plumber. He well also be recommended to my friends and neighbors.
We had a plumbing issue over the 4th of July holiday and the plumbers at Root Rooter in Raleigh were great. Professional, efficient and no hassles. They made everything easy and got it all working again fast.
Oh my goodness!! Tim -Tech 2663 was awesome!! He came late in the afternoon when we had a plumbing blockage. Got to our house quickly, stayed until the job was done at about 12:30 a.m.!!!!!! We offered him food and water and he wouldn't take any....just wanted to keep working in the heat and the dark to get the job done. He wouldn't give up until he found the blockage and got rid of it. Took his shoes off every time he entered the house even when he must have been exhausted from hunger, heat, work and going in and out in the dark. So glad we called Roto Rooter and so glad we got Tim. That man deserves a raise.
John Evans (#3536) did a fantastic job, not only on the installation of the hot water heater, but also explaining what was being done and why. He also provided support, listening to the issues around a huge problem that was being addressed in our kitchen. If we had our pick of the person to do any fixes in the future, it would be John. It is obvious why this man is a master plumber, He also the best customer-facing representative any company could ever hope have. Thank you for a great job and peace of mind for a job well done!I also want to commend every one of the restoration and plumbers who have so far worked to help resolve and clean up the damage to my home. We are just beyond impressed with their skilled workmanship, professionalism, and the care and compassion they have shown us during this very difficult time. I will never use any other company. This is the roster of excellence we have been blessed to work with. Thank you Roto-Rooter!Plumbers:John Evans Tech # 3536Chris Lewis Tech # 4551Wayne Newsome Tech # 3112Pete McCutcheon Tech # 3447Water Restoration Technicians:Kevin Jeffries Tech # 3148Dominic Ingram Tech # 4550Mike Morin Tech # 4488Mark Hill Tech # 1646
Warren Spalding
4 years ago
Well, they got the job done, but now I feel like a chump for not having gotten competitive quotations. I think the base price was twice what it should have been, and I figure there was easily 400% markup on parts. As a result, because of the outlandish price I cannot recommend.
Your costs for replacement of a standard garbage disposal is exorbitant. I hardly expected a total due of $731.30 for a task that took less than 2 hours with no complications. Material costs are less controllable, but labor at $375 stretches credibility. Although the installation was/is satisfactory, needless to say I will not again request your services nor recommend it to others.
Kanji was amazing! He walked us through everything and was extremely helpful! I called Roto Rooter and within 30 minutes someone was at my house to help. I did not feel like he was trying to fast talk me or pull something over my eyes. I would have Kanji back to help for any other problem I have!
Jack was awesome! Thank you. Very timely & helpful. Went beyond normal job description. Explained steps ahead of the work. Very easy to work with him. Very polite and reassuring job would be completed with our satisfaction.
Danielle Sanders (Ms. Danni)
2 years ago
We called roto-rooter about 2 clogged drains and they responded quickly. Wayne 3112 came out and completed the job and was very professional. 10/10 would recommend their service to anyone.
Lynette Briscoe
a year ago
The service guy Adam was very informative and honest. He was also very polite and professional. I had to reschedule due to personal reasons. It was great working with him. I look forward to getting my issue resolved as soon as I am able to do so!!
William Roston
2 years ago
The dispatcher gave me a very accurate assessment of when a plumber would be available (late evening), gave me progressive reports as evening went on and finally another call when he was enroute. Similarly the plumber (Justin) texted when he was on the way and arrived at the prescribed time. He was quick and courteous making his assessment and cost estimate. The next day he arrived at the scheduled time with all materials and went right to work. The team took care to protect all flooring, and cleaned up the work area. Both servicemen wore PPE and observed COVID precautions which I appreciated. Very pleased with the work. Justin Rocks!
I love Roto Rooter but this was a very bad experience. Technician arrived 45 minutes later than I was told to expect and then didn't start working for at least another 45 minutes. He spent a lot of time on personal phone calls and chatting with me about unrelated topics instead of focusing on the job. I prompted him several times to get to the task. City staff had to be called to help diagnose the problem and when the issue was diagnosed and resolved they and I had to tell him several times to stop snaking and clear up his tools, the job was done.He used inappropriate language in conversation with me multiple times and kept calling me sugar.. I wouldn't hesitate to call Roto Rooter again as long as this gentleman is not the assigned technician.
Denis Fourches
a year ago
Erik did a fantastic job repairing our faucet. Definitely recommend their services.
Sammy P. Robinson
7 years ago
Wayne, 3112 and Robbie, 4169 did an excellent job locating my problem and servicing it. They also educated me about pipe shield.I am totally satisfied, and I will call and refer others to Rotor Rooter.
dorean harris
8 years ago
My event happened on a Sunday in Raleigh, NC. They do not charge a weekend rate like most company's. The staff Mr. Junior was great!. He was prompt, courteous, and very professional. I will now make Roto-Rooter my first choice!
maryann bufalini
a year ago
I’m so appreciative Roto Rooter was able to come asap on a Sunday, when I was surprised with a flooded first floor! They were great, too things in hand, helped me understand the prices and just what they do, returned 8 days in a row to rip up flooring, remove furniture and fixtures, dry and sanitize the home. Very responsive, VERY helpful.
We recently moved into our house and inherited an issue with a pipe. We called, and Austin was at our house within a couple hours. He was very helpful and spent extra time explaining our issue to me. He was very thorough inspecting every potential issue until he found the problem. He helped us decide how to handle it, and was very professional throughout the inspection. He will repair the issue, and I trust he will continue to do a professional and careful job. Looking forward to putting this issue behind us and we feel like we are in knowledgeable hands. We will definitely recommend to a friend.
Ryan Disorbo came out to my house quickly in the middle of the night and managed to unclog my mainline and stuck around to make sure it was fully unclogged afterwards and helped with locating an extra clean out in the yard. Would definitely call again. Great service!
Monica Jackson Hamlett
a year ago
Came on time and made the repair quickly. Pricey compared to previous quote by about $400 but couldn't get the work done from the previous company until next week so really had no choice as we had already been without the use of the 2nd shower for a week.Job well done though and tech was very friendly and knowledgeable and took his time explaining what was needed and that it would take a while (3-4 hours) hence the high cost for labor.Bottom line, it was done quickly and properly so can't complain too much about that. Plus Roto Rooter is well established and has a good reputation.
Stephen Higgs
2 months ago
Very unpleasant experience. First they gave me the wrong bill (ridiculous tax rate of 20%). I was told to call the manager to fix the bill. The manager promised to call me back the next business day. No call at all. Five days later, the bill department tweaked the bill so the total amount is the same yet with the lower tax rate. Once they sent me the modified bill, they threated me to pay the bill within 15 minutes, otherwise they would send it to to collections with a lien. This is how the company treated a customer even though it was their mistake on the bill. By the way, the repair service was very expensive.
Patsy Kravitz
11 years ago
Explained to him that I had a cut off valve that would not stop dripping water out the water line behind my fridge. Well, I also had a fridge leak, Knew that. He checked to see if he had the right size line on the truck. Of course not, He's not a fridge guy. BTW. He then decided nothing was really wrong with the cut off valve I asked the cost of the house call. He told me $95. I mentioned the $40 coupon. He then told me the REAL price was $165 and he was giving me a $70 discount. (I felt me baited and switched). He got his check. I have the invoice. I signed it as I felt it was far too expensive to keep him in my home.Now, the dripping leak still gets worse when I cut the water back on for the house itself (At the rate of almost a gallon an hour. As he did nothing to fix it. I dread to have seen a bill had he fixed it.Now, I still need to call another plumber to fix (replace) the cutoff valve.My understanding from the office was that I would have a quote for work before work was done and I was being polite to ask the cost of the house call as nothing was fixed in his 15 minutes of work. I would have expected $40 to $50 and would not have quibbled a reasonable trip charge. But this rate of $165 list was not reasonable. I will not call this business again.
Briercreek Brixx
7 years ago
Wayne Tech#3112Service was Prompt. Wayne was very knowledgeable on the repair and maintenance to avoid future issues. He supplied us with products to help maintain healthy drains. Overall Fantastic Service. Highly Recommend!Paul
Meghan Evans Payne
a year ago
Adam was professional, kind and quick! We appreciated the speedy response time and friendly customer service both dispatch and Adam provided to us. We recommend!
Kanji came to my appartment and he did a very good job and he's very knowledgeable of the work that's he does
Tech explained the work that had to be done and quoted a price which was reasonable. He completed the plumbing job and cleaned up when he finished. I would use Roto-Rooter again
After receiving a $300 dollar surprise water bill due to a outside leaky faucet, I called Rotorooter and technician Wayne #3112 was at my house within 3 hours. He figured out the problem, gave me a quote with no pressure to agree to the job, waited patiently while I called 2 knowledgeable :) people to see if I should get the job done, and then completed the job quickly and efficiently..without complaining about my yukky crawl space. Wayne was very friendly, personable and professional. Thumbs up!
Sheryl Stalkfleet
8 years ago
Plumber in Raleigh was top notch! Called this morning and they completed within two hours! Faucet is now working, the techs were knowledgeable and even wanted to show me where to turn the water off in my house if needed. Will call again! M.Priesner
Flora Vereen
7 months ago
Completely clean up repairs understanding professional very quickly reliable good job well done Thank you Roto Rooter.
Robin Williams
2 years ago
Austin Sherrill 1464This gentleman was Awesome! He’s very detailed and get the job done! He also let me know what’s to come and exactly what took place! He even cleaned up the mess after he completed his task! I’m all so grateful for his assistance on this night. They sent the perfect person! I’d refer him to anyone! Thank you again Austin! I’d rate you higher than a 5 star!
Wayne tech # 3112, pleasant and professional. Got the job done to replace fault garage sink hot water shut off valve that was linking. A bit expense but worth driving back and forth from Home Depot buying the wrong parts.
Starkey came by with a team and cleared a clog in my sewage line, tree decided it likes my waste water. Real nice guys and very thorough.
Elizabeth Ramsey
7 years ago
I don't know the name of my tech, but he was great! He went out of his way to create a way to use his hose to clean out my foundation drain in the crawl space to drain collected water down there. I would use them again.
Bethlyn Johnson
7 years ago
Chris Lane did a fantastic job on our main line in Cary, NC. He was prompt, courteous, and very professional. Chris was able to find the clog in our system and remove it within an hour. He also was very helpful with recommending a plumber to help us with a leak in our hot water line. Highly recommend Roto Rooter and Chris Lane (tech #1742) as a service tech. Thank you!
Aaron Lancaster
5 years ago
Called these guys for emergency service of a water leak reported by my utility provider. Initial response was okay although the rep showed up unannounced. He called his dispatch service because he needed and different person to come out to my house. He wasn't a plumber. Dispatch never called me back or provided any updates and a plumber never showed up to my house. Would not recommend for emergency services.
Fast and efficient service from our repairman Hutch. He was quick to locate our plumbing problem, and fix the issue all with following safety guidelines related to CDC and Covid-19. Thank you Roto Rooter and Hutch for a job well done.
Danielle Rogers
11 months ago
Had a Diagnostic assessment for our insurance company - Roto Rooter was knowledgeable and explained everything clearly and humbly. I appreciate this when working with professionals.
Our plumber was confident, professional, polite, hard working. The job was difficult and he fixed it with a lot of determination and hard work.
Technician came within two hour window scheduled but did not give 30 minute advance call before arrival. Technician was very courteous and professional. Took less than 10 minutes for him to be shown two bathrooms that had clogged rain and one leaking toilet. Quoted $675 to do work. When told that was too much, offered to cut fee $200. I declined. then offered to sell us a $71/gal drain cleaner. Declined. Paid a $116 service fee and he left. Glad our situation was not an emergency. Overpriced IMO. Can't give a zero. So, they get a 1 because technician was courteous.
Steve Balogac, #1116 responded on a Sunday morning to a stopped up drain. He was there in less than an hour and had the problem solved within an hour. He was very knowledgeable and skilled. He arrived with all the right tools for the job. Price was very fair for a Sunday morning callup. Would highly recommend Roto Rooter and their plumber, Steve.
When I called, my main line sewer was plugged up. I had rented a 100 foot drain snake for $85.00 for the day and was hoping to pay Roto-Rooter their expensive rate. Alas, I did not have enough of a snake to finish the job, they had to use their 150 foot snake and cleared my drain. I found the price to be very expensive at $540 with a coupon. Tung explained that this was for removing my toilet, which I understand is a pain. I am not sure why it is still so expensive. He found one tiny 3 inch root and said because of this one tiny root, he could not guarantee my line, which I thought was insane.He offered to have their main line crew come out to use a camera and check our sewer line, I told him I would think about it. On Monday, while I was at work, they called me four times, I could not pick up because I am at work. I finally had a lunch break and they called me again (the 4th time), I informed them that I have their number and to quit bugging me. I will never use Roto Rooter again, unless I have an emergency. They are too expensive and only stay in business because people are in a bind.
The technician was incredibly kind and professional. He worked quick and efficiently to figure out my issues and give me a quote. Will be using again!
Starky was awesome! Super easy and efficient repair with same day service. Great recommendations on how to not encounter the same problems in the future. Thank you!!
Simply amazing!!! I had Tim come out to unclog line to sewer. He was exceptional. Professional, knowledgeable and willing to do anything to fix our problem. I plan on calling the main Raleigh office to tell them in person how gracious we are for his service. You’ve got a great employee. You should be proud!!
Daniel Huffman
6 months ago
This place is a triangle scheme like cusco employees must buy there own vanss and get paid 15 hrs what a hoke
I had thecommode from He]] which refused to quit leaking from a a pressure issue with the internal flapper. Being seriously 'Plumbing-challenged' I called Roto-Rooter who dispatched John, a jovial and totally professional plumber. He replaced the commode interior TWICE without losing his good humor and attitude. He was prepared to literally unseat the entire commode & replace the guts for a third time when I suggest we let his last repair settle for the weekend to insure he was not perorming this arduous task in vain. Sure enougn, no gurgling or half flushing occured. He came for the 4rth time to replace an expensive DELTA kitchen faucet and did so in less than 30 minutes. He handled ordering the DELTA replacement kit which he had delivered directly to my house.. All said- I could not be more pleased with the service, results and the no-cost repeat repairs on a truly dog problem. As a retired telecom engineer- I can say with confidence- if you call Roto-Rooter- they will go the extra mile and then some! GREAT JOB... call them and you WILL NOT be disappointed!
Katharine Sileo
5 years ago
Roto Rooter has fast and friendly service. Herbert came out quickly, diagnosed and fixed my plumbing problems at a reasonable cost. He was very knowledgeable and efficient. I will be utilizing them again in the future!
Erik arrived on time, was very professional. Immediately discovered the problem and repaired it. Did the caulking to finish the job. Cleaned up and left the job site ready to use.
TheFelinePersuasion
10 years ago
Roto-Rooter has done 3 jobs for me and I have been very pleased with their work. The work was done well and the problems solved. The guys were friendly and explained what needed to be done and accomplished it quickly. I would recommend Roto-Rooter for any plumbing jobs and will continue to rely on them for any plumbing work in the future.
Great service and responsiveness. Great at explaining process and what to expect.. Received great document for insurance claim... overall very professional and personal service... Mitigated the situation quickly..
So impressed with the customer service. With a major water problem in full swing, I called for assistance, and Damon, an amazing plumber, arrived. He found the problem, got things under control (it was close to 11:00 PM), and returned at 9:00 AM with the replacement part. He was professional, very hard-working, and cordial. He is a great representative of Roto-Rooter Services.
Brandon Gaither
5 years ago
This company is a joke. They scammed my old folks out of 500$. If it wasn't for me looking into the problem on my own Roto Rooter would have scammed them out of even more money to come out an actually fix the real problem. Do your research and make sure you look at the problem yourself. Overpriced and Overrated.
Greg Van Stekelenburg
11 months ago
Were prompt and available on short notice but expensive ($650 toilet removal main line clearing). That said as we needed service right away due to line blockage we went ahead. 2 issues:1) Tech cleaned up loose debris but did not put a drop cloth down for toilet removal. As a result he got wax/dirt from auger machine all in grout around toilet. Had to scrub with brush and bleach to get out.2) Did not seal toilet down to tile- When I asked he said he ran out of silicone (really should be grouted down to tile not siliconed). Said he would come back to do next day - who wants to wait around another day? not to mention is really not the right thing to do- should carry instant grout with them.
Veronica Hudson
a year ago
We needed help on a Saturday night and Victor came through for us! We had a more complicated problem than we initially thought, and he took the time to figure it out. Would highly recommend.
Deborah Mccleary
a year ago
Aaron was very professional and understanding. He kept going until he unclogged my plumbing lines.
Hopefully I don't have anymore problems with my plumbing but if I did I would ask for Aaron to come out and service my house.
Contacted another service who offered to respond in 1 week for an unusable toilet. This service provided timely same service and provided coupon to reduce costs
Travis was professional, knowledgeable about the product and communicated with us during the entire process. He made sure our hot water heater was functioning appropriately before he left. He went above and beyond what was expected. He is the perfect example of what customer service should be! Thanks again!
I was charged $400 to pull out a piece of toilet paper from the top of the clean out pipe in the yard. Something that could have been done by hand. $400 not to fix my problem. Then told it would be over $5,000 to fix it. I do not feel there was any honesty with the work that was done. I was charged before they explained the issue and what he even did.Update: I was contacted by the company and was politely talked with about options for fixing my problem. He offered to send someone to look into other solutions. I truly appreciate the call and them trying to week with me.Second update: I am still waiting for someone to come by and look for other solutions. It has been a week. My ratings will stay at one star until I can see an attempt to find a cheaper solution to my problem.
Robbie, Tech#4169 was AWESOME! He arrived within 30 minutes of my call, fixed our plumbing problem and I am very satisfied! His great sense of humor was terrific....we were not intimidated by him at all! If needed in the future, I will request Robbie again. Thanks for the great service!
My sink leaked and my floor was soaked badly! Kris from the Roto Rooter came fast and was very professional on the drying. Responsible and supportive.
Great service very responsive. Water line to the house broke. 1st plumber wanted to replace whole line that had just been replaced 10 years ago. Cody came out told me about a service that could find the leak. Used them they found it and Roto-Rooter was out next day to do repair. Might have been able to shop around and find better price but could not have gotten better service.
Michele James
2 years ago
Eugene and Steve were friendly, very professional as well as knowledgeable about the work that would be required for this job.
I will definitely give Roto-Rooter a call in the future.
Our technician was Scott #2062,and he was very knowledgeable and helpful. They showed up in an emergency and got the situation under control and fixed for us within a few hours. One of the parts came loose by the next day but they came out within the hour when I called and had it repaired. The price per hour seemed a little high but considering we were in an emergency and didn't have time to look around I can't say for sure. I would still use them again due to their excellent customer service and good work.
I needed my outdoor gutter system cleaned out. He used water pressure to not damage the corrugated lines and easily found the exit point and flagged it for me. He even dug up the exit so I can see it is flowing. He also recommended what to do at the exit and how he removed moles from his yard, which I have thriving. Very nice and knowledgeable.
Wayne Newsome and Matthew reedy were time on friendly and got the job done! I would recommend them anytime. Thank you so much for coming out to help us!
Jacqueline Mitchell
8 years ago
I noticed some potential exterior plumbing issues so I contacted Roto-Rooter of Raleigh on a Sunday morning: My initial customer service contact was positive - the young lady on the phone was very courteous. Within an hour, I was notified that someone would come evaluate the problem. My service person was David Guin - he was helpful, pleasant and provided immediate resolution to my problem. Great experience. David was very knowledgeable and determined quickly the problem and the solution. Great Job David Guin -- Great Job Roto Rooter : I will use them again if needed.
Antoinette Brown
7 years ago
Wayne, Tech# 3112, came today to clear the drains at my house that were backing up when I used my washing machine. Wayne was professional and courteous and completed the job to my satisfaction. He treated all my drains with Pipe Shield as a preventive maintenance treatment as well. I would recommend Roto-Rooter.
Tonya Tomlinson
5 years ago
Julius came to fix the work that the previous plumber did the day before. He was great and I could tell he really knew what he was doing. I would definitely recommend Roto Rooter again for promptly coming to fix the major problems I was having.
Walinda Alleman (Walinda Phiri Alleman)
6 years ago
John (Tech 3956) was wonderful. He arrived within an hour of my service call. Diagnosed the problem very quickly and fixed it within a reasonable time frame. He was very personable and knowledgeable. He did a great job of helping me to understand the problem and how he would fix it. He did an excellent job replacing our water heater. I would definitely use (and recommend) Roto-rooter plumbing and drain services again!
Damon came and we were so grateful! We knew after the holidays it would be tough - in fact we were told twice no one could come same-day - but he did same-day service and we called WELL after lunchtime.This is the second time this company has helped us this year. Both times, the service has been highly professional, quick and accurate.We are SO grateful and would HIGHLY recommend them and Damon!
Mamie Wilkins
6 months ago
I had previously given this business a great review which is why I called them again, but I had to edit as I saw no other way to give a second review. I waited half of one day (missed their call but called back and they’d already went elsewhere) and then most of the next day (2-6) last week, only to have them tell me they couldn’t come then either and I’d have to wait until the next day. The guy came the next day and I told him the garbage disposal was leaking AND didn’t work at all, but I’d purchased a new one in case it couldn’t be repaired as it was only a couple years old. He pulled a few tiny items out of it and got it to make noises, but it still leaked when he left and he knew that. After all of that, he told me he could only stop the leak by replacing the unit. Well. I’d told him that I had already bought one and had it before he’d done anything! So he proceeded to give me a RIDICULOUS amount to put my new one in (which others have quoted at less than half) and charged $125 for what he did do which was NOTHING since that entire sink is not usable at all with a leak in the disposal. I shouldn’t have paid as he did not give that estimate before doing anything as advertised. When I asked what the charge would be, he waved his hand and said, “It won’t be very much. Don’t worry”. Then took off to his truck to get something. He then asked me to sign off on doing the work AT THE END when I was paying. He said it should have been done at the beginning. As a female alone, I didn’t feel comfortable with not paying him either. Do yourself a favor. Call someone that cares to do the work right. Now I have to find even more time to take off to get this unit installed.
We had our water lines backup due to a blockage and Roto Rooter came out and cleared the problem for us. This was no ordinary blockage- it's a commercial building with a backflow drain over 200 feet long. Tim did a great job diagnosing and handling the issue and was a pleasure to work with. I would definitely use Roto Rooter again.
This would be a five star but the cost was crazy expensive, $265 plus parts and taxes to replace a couple of connectors. Even with the $40 we discount my total was $250.The real 5 star goes to the plumber that came with in the window. He offered a ton of knowledge and was willing to suggest a few things to look into down the road since our house is getting a little older.For a team that is nice and able to get to your house quick they are your team.If you are looking for something to fit in a smaller budget then expect a wait and try looking else where.
Lauren O’Brien
7 years ago
I'd highly recommend Junior Saunders. He was very quick, professional, and friendly. I'm extremely satisfied with our Roto Rooter experience and will be calling them again for future plumbing needs.
Erik came out to address an ongoing issue with our drainage from washing machine. Was very knowledgeable and helpful. Incredibly quick response and would highly recommend.
The plumber was friendly and knowledgeable. He worked quickly and all is good as new. Even cleaned up nicely once completed. Highly recommend.
Tony Bridgers
10 years ago
My experience with Roto-Rooter was great if you can find something good out of having a stopped up drain. I called for service on a Sunday afternoon after trying unsuccessfully for four hours to fix it myself. I was told that a technician could between four and six o'clock that afternoon which was great. Due to unexpected problems on other jobs, my technician could not come until the next morning. My first compliment goes to the dispatchers who called me routinely to update me on what was going on with their people. They called me several times (up until 10:00 pm Sunday night) to let me know I had not been forgotten. I was very impressed that they kept me informed. My next compliment goes to John, my technician. I call him my technician because if I ever need someone again, I want them to send me John. John came when expected and was very knowledgeable about what could be causing my problem. John diagnosed the cause of my problem (wipes clogged up in my drain) and corrected it. When I thought he was about through cleaning my drain out, he was not satisfied, he wanted to make sure he had gotten all the gunk out. He ran a camera down my drain to see if he could find anything else that might cause problems. In doing so, he actually cleaned out more debris which would have eventually caused me problems. Needless to say, I was very happy that John had come to help me out. Thanks Roto-Rooter for a job well done.
Had a pretty bad plumbing emergency at home. I called Roto Rooter and in 15 min, Joe Young showed up at my house to help. He clearly explained what the problem was and why it happened. I will be calling RR (Joe) again for my plumbing needs for sure!
Loira Gomez Lopez
a year ago
Wayne Newsome provided us with a great service. He fixied our garbage disposal quickly. Great service and very professional.
We were taking cold showers because our water heater was dying and I was worried we'd have to wait a long time to get it replaced. But Roto-Rooter was great! Mr. Fletcher came out and gave us an estimate, and we were able to schedule the install very quickly! He did all the work himself in a few hours, and by the end of the day we had hot water. The price was reasonable considering they had to redo some pipes and put in a different size heater. The work was professional and we are very happy with our new water heater. We will definitely call Roto-Rooter again when we have plumbing needs in the future.
Damon the man that came out to service me was very knowledgeable, attentive and made sure I understand every step of the process. Would recommend 10-10 times
Justin called 30 minutes prior to his arrival. He listened intently at my challenge with the faucet stopper. I was interactive with him as he performed his duties. A nice, friendly, and professional technician. I will most definitely call for his help in the future! Thanks, Roto-Rooter, for sending such a qualified individual my way!
We had an office building with 50+ people and a clogged sewer drain. Sewage was backing up into the building. Roto-Rooter was the only plumbing company that promised to make it to our location the same day. Our Service Technician, Christopher, was very professional and got the job done in about 2 hours. We were very pleased with the service overall and would definitely use them again.
Wayne Technician number 3112 did a satisfactory job about my office toilet and left it clean and tidy. Educated me about the pipe shield too.
Great job.
Justin and Juan were so helpful and knowledgeable! They arrived quickly, troubleshooted the issue and then repaired it all in one day. They gave great advice and I appreciate their hard work. I would definitely recommend them.
I called Roto-Rooter to fix a jam in the erator at the kitchen sink. The technician seemed knowledgeable and knew where the problem was.. However, I was surprised by his estimate. It was $340 to fix the jam which took just around 15mins. Luckily I had a coupon worth of $70 that brought the cost down. Still it seemed expensive. Besides that, I like the fact that they work 24*7. I scheduled my service on a saturday and was happy that it didn't interfere with work.
alex solomon
8 months ago
These people are a complete and utter rip-off. They refuse to give me a price quote when I schedule an appointment. They fail to show up to the appointment despite having a 4-Hour window. When they finally show up the next day after my calling to remind them three more times, they look at the drain for 30 seconds and then jump straight to charging me $450 for running all their deluxe gear from their truck to my kitchen, to unstop a clog that can't be more than a couple of feet from the base pipe. For that money I'll buy the freaking equipment and do the work myself.
Elliott Hollis
a year ago
Call center was very communicative. They provided timely updates and made the service available on my schedule. Technician wasn't prepared to complete my job at the time of service.
Michelle Miller
7 years ago
wayne Tech#3112 once he got here he did very well working, he is highly recommended! HE Got the job done right away! About as nice as could be and explained everything where we could understand it! I would call him again if we had any more needs! Very Pleased!
Crystal Auletta
5 years ago
While the plumber was great and very helpful and knowledgeable the bill was outrageous. We were billed $970 for faucet install, existing disposal hookup and reconnect of gas line for stove. That is highway robbery and we won’t be using roto rooter again.
My old hot water heater leaked and flooded the basement. They came out on a Sunday - installed a new hot water heater and started water damage cleanup. Had some issues with the hot water heater but they finally resolved them. They do aa great job with the water damage. They contacted the insurance company and handled everything.
Jordan Armstrong
7 years ago
Great services from Mark and Roto-Rooter. Came out the same day on a Saturday and my problem was fixed in 15 minutes flat - every other place I called said I'd have to wait at least 3 days for service. He took the time to clean up everything after the job was done and even put all of the cleaning supplies back under the sink before he left. If I ever need plumbing service in the future, Mark and Roto-Rooter will be the first people I call.
I called them at 10:30 am and they came to fix the two drains and left my house by 11:30am same day. If that isn't service I don't know what is. The Technician Scott (2062) was great and very personable. Would definitely recommend !
Travis identified the problem with the toilet right away! He gave me some options and I chose to replace it. He went out of his way and picked up the new toilet I ordered, only to find the new one was broken. Travis returned the bad one, got another new one and installed it all in one day! Amazing and professional service above and beyond. I will call Roto Rooter first!
Mackenzie Manzo
a year ago
We had a great experience using Roto-Rooter after we noticed a leaky value in one of our toilets. They came out right away and were very professional. Highly recommend.
Wayne was very professional and went over the pricing before he started the works and too his time so I would have a understanding what the problem was when he finished. I appreciate his help and good customer service.
Adam was professional and very diligent and determined to fix our issue. Honest and upfront and would highly recommend. Top notch crew
I needed my garbage disposal replaced and was very pleased with how quickly they sent someone out and how nice the technician was. My only hesitation was the price of the disposal was much cheaper at Home Depot or Lowes than the price they offered. Other than that I was quite happy.
Hal & Jan Young
a year ago
Service was a great disappointment. Team member who came to clear sewer line, quickly discovered broken pipe from house to street. Called in two other team members to assess location with camera. Informed us that they would consult with others to propose a plan to us; collected $450 fee for cleaning pipe--which of course could not be done with assessment-and promptly left after being paid. No plan, no reschedule, just left. Would never call this company again. Would give no stars except I had to give one in order to submit.
Plumber Steve showed up before appointment time. Nice! Was extremely personable, professional, and efficient. I would not hesitate to call him again to service any plumbing issue in the future.
Linda Robinson
9 years ago
Roto-Rooter of Raleigh came early, did a great job of fixing our sink pipes and was reasonable. You couldn't ask more of a plumber. Prompt, polite, practical plumbers are hard to find - and say!
Plumbing issue when I had company and they used our hall bathroom, water poured out through the ceiling. Everyone with roto-rooter has been amazing! Can not say enough about their service!
Roto-rooter did a fantastic job on a leaking toilet that I had on the Fourth of July. Nyshiem was a knowledgable and personable individual. He took the time to walk me through our options and broke down the cost for each option. He got the job done efficiently and effectively.
Antika Sadani
5 years ago
Very responsive 24/7 team of plumbers. We had sewage backup due to tree roots in the pipes and the issue occurred on Sunday. We called Roto Rooter at 5 pm and they were able to get someone to our house on the weekend, which was very impressive. We had used them 12 years back in our old house and since we had a great experience back then, we used them again and I have to say their service is the best we have encountered. Every person who helped us was very knowledgeable and gave us precise information and also none of them tried to mislead us. I will definitely recommend them.
Will arrived quickly and was very personable, professional, and finished the repair in a timely manner. He was very engaging with our two little boys who were intrigued by the whole process, and he was happy to explain what he was doing. It was a pleasure doing business with him.
Quinton Williams
6 years ago
Pilot light on water heater would not stay lit. Notified Roto-Rooter. Jeanclaude N. arrived at my home, located the problem (faulty gas valve) and promptly repaired it. We were very pleased with his promptness, professionalism, and expertise. We intend to use Roto-Rooter for all of our plumbing needs.
Thank you!
1st rate service and we are a repeat customer. We had a water line to the dishwasher burst this morning and Roto-Rooter was at our house within 40 minutes to investigate the job. Austin Sherrill was very professional, explained in detail what repairs needed to be completed for our plumbing issues, purchased a part and fixed it in no time. Overall, we were very pleased with everyone we encountered at Roto-Rooter in Raleigh. Thank you!
New house, construction left PVC pipe fragments in sewage line causing our discharge to back up into bathtub. Panicked we called Roto-Rooter and Travis responded within the hour on a Sunday and worked diligently until obstruction was shattered and cleared. Big relief on our part and Travis could not be more friendly and hardworking, definitely glad I called them, and make sure to ask for Travis C.
Gwen Belcredi
4 years ago
Roto-Rooter Plumbing & Water Cleanup has a group of top-notch folks working for them. Doc, Sam, Henry, Jason, Junior, and Herbert and the dispatchers - can't say enough about their professionalism, skills, and problem-solving skills, and they are really nice people. They take their job seriously and I felt they really cared about my situation and were thoughtful on thinking through difficult access to my leaking lines without causing more damage than necessary to stop it. Even getting slammed with hurricane Florence preparations. You got issues - call them.
Outrageous hourly fees. Could not clean out my drainage pipe due to roots. Gave me a discount but I still paid close to $500.00 and for what? The technician was there only for an hour and in a hurry. On to the next job for another squeeze!
Today Roto-Rooter Scott (2062) made a service call to my home to repair a leaking water line.Scott arrived on time and was very professional and polite. We discussed the problem I was having and Scott went quickly went to work. In no time at all he had repaired the leak and showed me the line causing the problem and gave me some very good advice.I would recommend Roto-Rooter to anyone having plumbing issues.
Laurel Streng
4 years ago
Quick to show up, really nice guys, very professional. They found (and fixed) the issue rather quickly and explained what was going on. I think my only issue (and granted I did call on a weekend) was the cost. $240 for about 15-20min of work when it turned out to be an improperly installed stopper. I would recommend and probably call them again should something else arise.
Noticed a wet spot in the front yard and thought might be a water leak. Called Roto Rooter who typically does all my plumbing work. Plumber came out, determined that the main water line was leaking and tried to determine exactly where. After several hours, couldn't find exact spot and recommended installing a new line (old line was 35+ years old). Without charging for initial determination, obtained city permits and came back the next work day, dug trench and installed new line, and after city inspection, refilled trench and put yard back in order. Roto Rooter did an excellent job, stayed on schedule and final cost was exactly as estimated. Would recommend highly.
Kristin Pruitt
3 months ago
David was early & did great work! He was professional & friendly. He was able to diagnose a problem I’ve been having with my toilet for years & fix it quickly! Will definitely be using them again!
Lorrie Bailey
5 years ago
Wayne 3112 was awesome! Came out and explained what the issue was and called in a camera to know exactly what was happening, got it unclogged and assessed my bigger issue for fixing. Will definitely call Wayne again!
Shacora Dudley
a year ago
Wayne Newsome & Matt Reedy came to my home first thing this morning .After not much sleep the night before from hours of on and off of emptying water from out of my home . They came just in time to unstop my whole complex building having the same problems as myself , not only was my tub stopped up but my kitchen sink was as well has been for over a week at a time with sewerage water from other complexes . They took their time to properly fix what was wrong which was a lot at that time as. They kept me well Informed of what they were doing the whole time . They respected that I was in the middle of working from home with a toddler nearby . They kept it very professional , weren’t to loud and cleaned up afterwards. Thanks
Fatimah Quyyum
5 years ago
I was serviced by Wayne on dec 28th and he was really nice and very personable, he was extremely thorough on his job and explained what happened. He was very courteous and even offered to check other things,i would definitely recommend this company and wayne as your service tech
Mary Oppermann
7 years ago
I have need their services three times in the past week for three different services. They have responded to me promptly, even when I called at 3 am with a burst hot water heater. They have been extremely competent and efficient, making sure everything was done to my satisfaction. Even their office staff was extremely friendly and helpful. I am someone who hates to call someone to get help and they have completely taken that away. This is the first review I have done on line, their service warrants it.
Ryan Greene
11 months ago
I worked with Adam today and he was excellent the whole time we were together. So friendly and explained everything he was doing very clearly. I had a great time with Adam and he helped fix the leak in my broken shower to perfection! I will definitely call them next time I have an issue!
Julius came to our home after hours to diagnose the problem, and was there promptly the next day to fix it. He was knowledgeable, friendly and efficient. He explained the replacement process and stayed to make sure it was in working order. He cleaned up before he left. We will be using Roto-Rooter if any plumbing problems arise in the future.
Dianna Magee Wilson
4 years ago
I had a water leak under my house from a pipe that had wear and tear from over the years. There were over 8 inches of water in my crawlspace. Although it was hot and miserable on Sunday June 16, 2019, Eugene Hodge was very professional and did not complain at all. It took quite a while to get the water out, he was a professional and caring about the whole situation. The Water Mitigation Team-Doc-Okalfor and Tyrek came out on Monday and took care of everything. If I ever had a situation again, I would personally request that these Men com and assist us.
Jean did an awesome job of pinpointing a leak in a pipe, inside of the wall, behind my hot water heater. He did not give up, in finding the leak. He quickly repaired it and also fixed a couple other plumbing issues. He was very kind and pleasant. I am keeping him in my directory for in the near future fixes. I'm going to have to replace the kitchen flooring, but with his finding that hard to find leak, he may have saved the the sub-flooring underneath. Thankyou so much for your dedication and hard work!
Justin did a great job replacing our hot water heater. Service was punctual, respectful and professional.Highly recommend their services.
Travis (5263) was amazing! He was incredibly professional and efficient. I would highly recommend him to anybody who needs help with plumbing.
Kerry Mcintyre
a year ago
Very responsive and quick, however, wish I had gotten a few quotes as this was more expensive than anticipated. The contractor charged me for the hour he left to go get supplies as well as the supplies so it ended up being a 3 hour job instead of the 1.5-2 hours max it took to complete the job.
Ingemar lanevi
3 years ago
Ryan Disorbo showed up exactly at the time I was provided with and he immediately addressed my clogged shower drain. Within 30 minutes the issue had been resolved. Ryan did a great job.
Had a clogged drain line with the unfortunate timing of being the week of Thanksgiving. The technician was nice and professional, but quoted and charged $568 dollars to unclog the line. It took less than an hour to complete the work. The pricing is outrageous and I never would have considered it if not for the timing with Thanksgiving and family coming into town. $568 for an hours time and a very simple fix. You can rent the same snake auger for $55 and have it done in the same amount of time. I will never call them again and would never consider recommending them for anyone else, will only warn of their outrageous pricing.Edit:I sent email as instructed in their reply. Received thisWill,I have submitted a formal complaint to the General Manager in Raleigh, Adam Davis. You can expect to hear from a member of his management staff shortly.This was three weeks ago. Never heard anything else.
Ashley Keppen
2 years ago
The tech came by to fix my leaking hose spiget outside. He was very professional and explained everything thoroughly, so I never felt like I was being fed BS stories like other companies can and have done. Work was done well, and it was a fair price.
This company was a great experience. Erik was very knowledgeable of the water leak we had and thanks to him we were left with minimal water damage. Can’t thank him enough for being prompt and available for same day service and being very thorough explaining every step.
Michael Rooney
a year ago
Justin was professional, worked in a loud environment where flooring work was also going on, fixed the problem in a couple of hours, which included a trip to the store for pipes, and explained everything and showed me the problem was fixed at the end of the visit. Dispatch had the timing off a bit, but overall the company fixed the problem I noticed while preparing for the floor work before the flooring crew was ready to stain the floor, which was ideal.
Stephanie Rogers
11 months ago
The outdoor spigot had been leaking causing some mold to grow on that side of the house. Erik came by the next day and was able to replaced it. He had to cut a hole in the wall to access the pipe, but cleaned up the area up before he left.
Plumber came an hour late without an explanation or apology. I was also over charged for labor costs. After several telephone calls I was refunded the over charge. I can not recommend.
I called Roto-Rooter with a clogged toilet and they came out within 24hrs. Our clogged toilet turned into a nightmare because our main line by the street in front of our house was clogged due to our kids throwing rocks down the pipe. Gotta love your kids!!! Our technician, John was so helpful. We almost had to excavate the front yard to dig out the pipe. But, John worked with us to try EVERYTHING possible to avoid this costly repair and HE DID IT! He thought outside of the box and worked with my husband to use a special claw to pull each rock and brick out so they could finally blow the rest of the blockage out of our pipe and into the main sewer. So our repair costs were significantly lower!!! John is the best! We enjoyed his care and willingness to problem solve with my husband and fix this problem the most economically way possible. Thank you, John and thank you Roto-Rooter!
Very good plumber was quick and efficient.
We had water leaking from our ceiling. Erik came out late at night and was able to help us out. He was knowledgeable, fast, and professional. Would highly recommend.
Daquille Campbell
a year ago
Jason from Roto-Rooter quickly and efficiently found the source of the leak and fixed it. Before he started working, he was able to answer all of my questions regarding what it could possibly be and what range the pricing it would cost based on the most common reasons this happens. I would highly recommend Jason for plumbing work.
Wayne Tech #3112 Did an excellent job. Explained what was going on each step of the way. Usually have reservations about using a big franchise company like Roto-Rooter but he did a great job of keeping a professional demeanor and getting the work done.
Zero stars if possible. I am convinced water never seems to have a problem until it is after hours. I called around 8pm and they sent somebody very quickly. The guy that showed up said he had no idea how well water worked (he also had no flashlight which made no sense considering it is pitch black outside). WHY WOULD YOU SEND HIM TO MY HOUSE WHEN YOU CLEARLY WERE TOLD I WAS ON WELL WATER????? He literally said I have to charge you for something because I can't drive an hour out here on commission and not get paid. He then sold me this glorified drano for $72. I COULD GET THAT AT TARGET FOR LESS THAN FIVE DOLLARS!!! Save yourself a headache and go anywhere else. It is 10pm and I still have no water. UGH!
Fernanda França Monteiro
10 months ago
The company answered right away when we had a issue with our sewer. The technician, Darius, was on my front door 2 hours after my first call. He was on point identifying the problem and solving it for us. We were very happy with the efficiency provided.
Diamond Dynasty Inc.
4 years ago
the absolute worst service ever! We had a job done one day, and the same day branch #052 rep Nikki not only wrote us a rude and nasty email, I was also threatened with going to collections, after our call dropped. I called to make the payment for the service we had done the same exact day the job was done. Why are we being treated as if we dont matter??? This company doesnt care about their customers they only care about their money. Ive called her direct manager and we still didn't get any help or a call back. Please view the email attachment on how this company BRANCH #052 treated us.
Adrienne Small
6 months ago
Ran into problems when having a new washing machine delivered and installed. Technician arrived within 30 minutes of the call. Explained everything, and was very kind. Cost was a bit steep, but overall a good experience!
Shailesh Chandrasekharan
11 years ago
I had a few plumbing jobs that needed to be done at my home. It was not an emergency. The plumber showed up quite quickly and was very helpful in providing all the necessary estimates. He also suggested ways to cut the costs down. Everything was done very professionally. He completed the work in about 5 hours.Since I am not very experienced with plumbing costs, I may have paid more than what I would have if I had shopped around. But I did not have the time to do more home work.In any case I am very satisfied with the service I got and I would recommend the company to others.
Brooke Dickhart
3 years ago
Our sewer line backed up and Roto Rooter was at our house late at night and into the morning taking care of the problem and the water cleanup. They were with us each step of the way, including repairing our sewer line which was under our driveway. The guys were all very professional and responsive. They made a very stressful situation into a positive experience.
Armella Gilbert
7 years ago
Mark, tech 4387, was an absolute gem to work with! He was incredibly thorough and helpful when fixing a leak from our tub. This is the second time I've used Roto-Rooter and I can't praise their excellent customer service enough!
Tyffanie Hunter
4 years ago
This is absolutely worst company I have ever had to deal with. If you have any other option do not go with Roto-Rooter. We had a leak from our shower, it was a straight leak from the pipe that went down to the ceiling. It didn’t cause any damage to our flooring at all. They came in and repaired our leak, cut a hole in the ceiling downstairs to do so which is understandable and was needed. What was not needed was for them to rip up our flooring in our bathroom. There was no water damage to our flooring being that the leak went straight from the pipe below the shower through the ceiling, it was a controlled leak. But they went ahead without any proof of damage and ripped my flooring up anyways. This cost me $600 to repair. I reached out to them concerned about the price they were charging me because I didn’t want to pay the full amount being that i had to repair the floor due to their mistake. I spoke to a very unapologetic woman named jasmine that would not listen to me at all. She certainly did own up to the mistake that was made the first time we spoke because she gave me a $50 credit which is nothing on what we owe and nothing on what we paid to repair the floor they damaged. I am extremely disappointed in this company. I asked jasmine to credit out account for the money we spent replacing the flooring that they mistakenly ripped up and she told me no. I asked to speak with someone else and she told me I could not speak with anyone else. This is absolutely absurd and I can not believe such a large company would be so inconsiderate to their customers. I am so dissatisfied and disappointed in this company for how they have treated us. Now she’s saying she’s sending us to collections and putting a lien on my home because she is unwavering and will not help us. This is a cruel company. Do not work with them.
Winston Raymond Pierce
7 years ago
When I needed help to replace and install my new kitchen faucet, Roto-Rooter was the first to respond. They provided a free estimate which was key and same day service. When the technician arrived, he was prepared to enter my home listen to my request, look at the job and then offered a fair estimate as a repeat customer. I would highly recommend this company and the professional technician Robert 1202 to resolve your plumbing needs.
Claire Robb
11 months ago
Professional, efficient, and friendly service. Excited to have our hot water back on! We will definitely call roto-rooter again if we have any future plumbing or water related issues.
Jonathan Mathew
2 years ago
They were able to come when no one else could. Cleared the sewer line quickly. Professional service. Do wish they could scope with a camera at the time of service instead of in two separate visits but hard to complain given their availability.
Plumber William arrived within the promised timeframe, was professional, courteous, detailed, and tidy, fixing our backed up toilets quickly and leaving the whole area even cleaner than he found it.Yes this company is a Little more expensive than calling the guy down the street, but Roto Rooter was available when we needed it (late Sunday night), and lived up to their long-earned reputation. Thanks William and Roto Rooter.
Donald Thompson
2 years ago
Our drain was stopped up and Justin came out and worked on the issue, then called in a drainage specialists, Erik, that not only cleaned out pipes for potential issues but identified a filter part that was actual issue and because others had tried and I already invested hours and dollars Erik did not charge me an additional service fee. My experience was awesome and they will be my first call for any issue going forward. They worked as a team, the dispatchers were on point with scheduling and my overall experience was great
Derrick McCoy
5 years ago
I live in the Raleigh/Durham area and traditionally do not write reviews for services. However, Jean did such an outstanding job that a felt it was my duty to inform everyone of his knowledge of plumbing systems and the quality of his work. Jean diagnosed my problem immediately and explained in detail what was needed to correct the problem. He informed me how to keep my system running with yearly routine preventative maintenance. I felt comfortable with his maintenance that i showed him another project. The only reason i do not give Roto-Rooter five stars is the mark up on their products. I highly suggest you ask for Jean if you need maintenance in the Raleigh/Durham area. He is a Master Plumber with years of experience and treats the customer with care.
Charles Colgate
3 years ago
Today (1/10/20) Michael Paulino, Tech #3444 was the service technician that was sent to take care of my plumbing problems. Michael was very professional and courteous. Micheal was very knowledgeable of his work. He took care of everything I asked and I could not be more pleased with his work. I would strongly recommend Michael to everyone for a job very well done. I would definitely have Micheal return to fix any problems in the future.
My Grandparents had a clogged sink, Roto-Rooter of Raleigh sent a Plumber who was great, courteous, knowledgeable, and respectful. The sink was unclogged quickly and grandma was happy. What made the experience even better was discussing a plumbing problem I was trying to fix myself at my own house. David our plumber told me I was likely making my problem worse and said he was happy to follow me home to help me out. My problem turned out to be a serious main line backup and David saved the day!!!
This guy knew his stuff and was very courteous. He did a wonderful job and I was very pleased with the results. He also advised us what not to do to avoid my pipes getting clogged again. I asked him a few more questions and without hesitation was helpful in his answers. The price was a little steep but he gave us a discount which helped a lot. I'm glad he came out on weekends, otherwise we would have been out of luck.
I noticed a small water leak stain and looked up the top-rated places in the area. Roto-Rooter came up, so I called first thing this morning and they were out to my house in about an hour! Aaron took a look at the stain, looked at the master bathroom shower just above it, asked me how old the house was, and said he was 99% certain the problem was the putty seal in my shower drain disintegrating. Popped it open, had a look, and sure enough! He was right. He had me fixed up less than two hours after I called - now that's what I call fast, friendly, and efficient service! I couldn't be happier and if I have any more plumbing issues, I'll be calling Roto-Rooter :-)
Highly dissatisfied with Roto Rooter ... shower drain clog, the technician was here for 10 minutes and we were charged $400!! When we later called to complain about the extortionist pricing, the agent said we would soon be contacted by customer service ... no follow up call every came. And now 3 months later the same drain is clogged. Do NOT use this company!
Kimberly Izuogu
a year ago
Starkey was really great. He took time to show me what was needed and what he was going to repair. He made sure I knew what was replaced and why. Very professional and punctual! I really appreciated his service today.
Thank you Starkey and keep up the GREAT work!
Janet Sinclair
4 years ago
The service tech was great. Your price is too expensive. Had used your company previously, for the same problem; and was pleased with the service and price. What a difference a few years makes. You have lost a customer. I wiil no longer recommend you.
Trey did an outstanding goodjob, he took his time and was well knowledgeable of the job,he worked and worked until he was satisfied, he also gave me good tips on what to do in the future to prevent the same problem from happening again he deserves 5 stars
Vaughan Mallory
2 years ago
Part was $15 and we had an $80 coupon. Still charged us $220 for the repair... it was a simple repair we should have done ourselves I guess. Just wanted to triple check to make sure we weren’t missing something
Trey did a tremendous job. He was both friendly and professional. We live in an old house and the plumbing isn’t the easiest to figure out. He was persistent and got our drain unclogged. Also, he was very patient considering this was during the Superbowl. We will certainly call him should a plumbing issue come up again in the future.
sheri feustel
7 years ago
As manager of a local Raleigh restaurant, I had no choice but to call Roto-Rooter when our drain lines would not drain. I was a little hesitant about calling a chain plumbing company, but left with no other choice. Our serviceman Wayne (tech # 3112), went above and beyond to repair the issue. Not only was he professional, he was courteous, and respectful. He never once made us feel like we were being rushed and took his time to diagnose and solve the problem correctly. It is because of the service we received today that we will continue to call Roto Rooter for any future plumbing problems.
Super service from Jack!He arrived at the requested time and completed 2 jobs for me. He replaced a water line for a new refrigerator that was old and out of code and also rebuilt the workings of one of the toilets in the house. The waterline was located in a tough spot to get to but Jack was very pleasant through the whole process.I will definitely call Roto-Rooter the next time I need help with plumbing!
Wayne was awesome! Fixed my drain problem and also gave me some very helpful tips about some other stuff! Highly recommend this company.
Blaine Barbee
a month ago
Great experience! Super friendly and helpful. Fixed our issue right away.
Discovered a small pipe leak in the crawl space in the early morning. Scheduled an appointment, entirely online, for that day (Sunday). The technician (Robert) was informative and honest. He took care of the job, explained to me during the process so I understood the problem and solution, and had excellent people skills. He also took a moment to peek at the surrounding pipes and provided repair guidance and what other potential problems to anticipate.I was really pleased to find a company that could do work on Sunday. I looked at several local companies (Cary, NC), and saw pretty much everyone of them was closed on Sunday (according the the internet), and or unable to take an appointment request at the time (before 8am) I noticed the leak. Discovering a leak is stressful, I was relieved to make an appointment online before normal business hours, for repair that day, and have the job taken care of within the window of time I was originally provided.
Booked an appointment for estimate on a hot water heater several days in advance. Was given a date and time from from 4:00 to 6:00. A text had been sent several days to confirm appointment so I was expecting service and drove back home from another state to meet that deadline. At 6:00 I called and dispatch replied they were delayed...by 7:15 till no call or update to situation. When calling back they asked if I wanted to reschedule. No Thank you. Poor service
Xiomara Acosta
a year ago
Our technician did an exceptional job .
He did everything in his hands to help us resolve the issue we were having . And thankfully It was resolved he also went above and beyond to explain what was causing the issue and gave us tips to prevent future problems. Highly recommend.
Please do not use this Co. Roto Rooter Plumber came by my home to check water drain in basement. my house is about 15 years old and basement water is not draining after using bathroom. I assumed it is time to replace sump pump.when plumber came, I asked him ball park estimate before he started work, he said it will be a little more than $400 to repair it. if he replace motor, it will be $400 plus price of motor.He opened cover and he said he needs to replace pump and it cost $1,876. Pump is $1,000 and his labor is $800 for 2 hour work. I couldn't afford it, I told him I will fix it later, just cover it back and I will pay his work, He said, if he cover it back as it was, I will be $400. I was so mad, I told him just leave even cover is open, then he charged me one hour labor $267 and left.Later I searched and found same sump motor online, price of brand new same motor is $400.please to not use this co. this is my horrible experience with this co. I can't even give him a star.
Aaron Fletcher
8 years ago
I just had Robert from Roto-Rooter service my house in an emergency call and he saved the day. He was at my house almost as quick as I called and worked very quick to fix the situation. I won't hesitate to call Roto Rooter again.
Your pricing method requires serious modification that adjusts for time spent by the technician. Before any work began, I was quoted $425 to unclog the drain.Removing the clog in my bathroom drain required approximately 15 minutes of the technician's time. The charge was $376.25 (including a $75 coupon via website). This charge is in contrast to a previous job by this same technician that required a full day's work for which the charge was $700+. I will NEVER recommend Roto-Rooter based on their price gouging methodology.
Meredith Lewis
7 years ago
After much discussion in-house about when to schedule a plumber (and a shower drain that was getting worse and worse), I decided to call Roto-Rooter on a Sunday to just go ahead and get it over with. Though more expensive than if I had taken a day off work during the week and made an appointment well in advance (our experience with other local plumbers, including one company who tried to change our appointment last minute after we made it two weeks in advance...ugh), Wayne (tech # 3112) arrived quickly, gave me an accurate price quote, fixed my drain, and was understanding and not pushy when I told him I couldn't afford to fix a toilet at the same time. (I hate pushy repairmen.) He was clear, courteous, and fixed what needed to be fixed-- what more can you ask? For a fix that needed to be done (and a busy schedule), this worked for me.
Everyone from this company was so kind and professional. From customer service people to the ones who came to our home. They were very transparent and did not try to milk the situation if it didn’t call for it. Doc was very knowledgeable and straight to the point, you could tell he had our interests in mind when dealing with the insurance company. The same can be said of Travis he was very kind and explained things plainly. I will definitely be using them again for any plumbing issues.
I have no way of knowing if the cost was a good value. It was a lot for the time spent, but was also a difficult job to complete. The associates who worked with us on this clean up were all outstanding!
Not only was I able to get a same day appointment when I called, they were here within a couple hours. Issue was trouble shot and resolved quickly and he even showed me a few things I can do to possibly resolve small issues myself in the future.
JASON HILLARD
6 years ago
Highway robber at $377.00 for just a 75' drain de-clogging. The service was good and within their two hour window. The last time I had a service like this it was under $150.00. I really can't believe I paid it but the wife needed the clog taken care of. I honestly wouldn't use Roto- rooter again. There has got to be someone else cheaper than $377.00 for such a simple drain snaking.
Thomas Norwood
a year ago
Technician was great, dispatch was way off on time though. Services were high quality but expensive compared to competition.
Nathan & Cristy Head & Johnson
a year ago
Justin was excellent. Great communication, took his time to help us find the information we needed. Wasn’t rushed or condescending, very professional and if he had his own company we would use him without hesitation
We had a clog and called for service on a Sunday. Wayne came out within the hour. We were very happy at the prompt service. He was very nice and put on booties so he wouldn't dirty the floor. He came back on Tuesday to the flange and have the line looked out with a camera. There was a broken line and roots were growing in. They came the following day to repair the pipe. I would use them again. I was very happy.
charles matthews
6 years ago
John came out quickly and fixed a complex drain problem. He was obviously an outstanding guy- helpful, informative, articulate, and a pleasure to be around. He also gave us tips on how to take care of our drains to prevent problems in the future. Highly recommend this service!
Justin evaluated the toilet leak and recommended further checking by a water restoration man who will come tomorrow and give us a final assessment of the damage and solution.We have had Justin before and are pleased with his service-he us very informative and professional abs never hesitates to explain everything
Starky provided great service and fixed all the problems that needed attention. I would highly recommend this service. They responded very promptly and great follow up.
Just wanted to say thank you to Chris Lane of Raleigh. He was a gentleman and an honest down-to-earth person. He was knowledgeable and tried to help above and beyond. We were very happy with his service and he deserves a pat on the back. Price for the jet service was high but he was able to make it fair for us. A true gentleman... Thanks,Florin Coste
Was able to get next day service and provided a free estimate for us while suggesting options for doing things on our own. Very pleased with the professionalism.
Service was timely and quick. Our experience with Roto-Rooter and plumber Wayne Newsome (Tech #3112) was great. He was very responsive to our needs and resolved our plumbing issues! We will definitely call on Roto-Rooter again!
Derek Chrisco
5 years ago
First the positive. Used for plumbing before with good work (pricey). Very fast response and everyone was friendly. Came out immediately and we identified leak. Started drying, and that's where positive ends. Two independent restoration companies called afterwards stated did not barrier off and remove wet stuff immediately versus fans blowing mold spores all over the house. Did not even move offending appliance until asked to do so. Staples from flooring all left, no cleaning of any surfaces. Had to ask repeatedly to remove molding on floor and only removed small amount. I requested sheet rock be removed that was wet-not done. Limited removal of insulation. Told some wrong information from main office. I was asked to sign water readings that did not occur and on two consecutive days did not show up. One employee was apparently terminated that had previous complaints yet that is who finished our job. If you come to do water reading and ask me to sign but then cannot tell me what it said and have to go back inside??? Lots of other issues but that is enough said.Bottom line water readings still high, two companies have declined to do repairs until situation with water resolved. 15 days into this mess. I hardly ever bother to write reviews and I hate to be so negative but would never ever hire again!!! They should not be in the business of water restoration.Would be no stars if they were not so nice about it.
Dustin Buttars
7 years ago
Plumber Luke (#644) was excellent and did a fantastic job! I would recommend Luke again, however Roto-Rooter is very expensive even with a discount. Excellent service despite!
Maryann Strayhorn
8 years ago
We had a pipe break in a wall in our house. The waterfall created a considerable amount of damage, and so we had not been having a great week. Late in the day. on a Thursday, we called Roto-Rooter hoping to be able to get a plumber out before the weekend. We were surprised to hear them say they were sending a plumber from Raleigh and he would be there soon.I'd had a bad couple of days, and am slow to get up and down stairs due to a disability. Mustapha was kind and patient with me while he explained things more than once. Less than three hours after our phone call, our water was back on, and I was relieved that we were charged a fair and reasonable price. I also had peace of mind that the work was done expertly.Roto-Rooter will be my only call next time! I am not a pushover, but I do believe that you should commend someone for excellent service, and this is exactly what we got.
Adam Justin Kovalcik
4 years ago
Very poor reliability and customer service. I got a delivery window of 8-12pm. I received a call at 1145am alerting me the technician was on the way. After two more calls to the dispatcher who kept telling me he was traveling long distance to get here, they finally show up at 2pm. The two technicians, which by the way is overkill and I guess cause for outrageous pricing, finally got to work on my water heater. They constantly talked about how they were too busy today and were already thinking about the next stop they’d have after mine. Never got an official quote, just pulled a figure out of the blue when his partner couldn’t recall how much it’d be. You know, the ole “How’s $250 sound?” I dunno, how about you tell me what roto rooter charges?!? After the repair, I asked them to perform one diagnostic on a faucet and they said they were uncomfortable fiddling with it, despite their 35 years of combined experience! Awful experience and will never use them again.
Daphne Pfister
4 years ago
I've used Roto-Rooter a few times and they always do a good job. They arrived quickly. For my most recent flush of my main sewer line I checked with a few places before hand and the price was competitive. They took care of the problem in a few hours as well as did some additional work installing a new faucet and the tech that they sent, Ryan, was friendly and helpful.
I called Roto-Rooter because I had blockage in my sewer drain. They were willing to come out for a FREE consultation which is unheard of today. The technician was able to identify the problem quickly and the price was very reasonable. I received AWESOME customer service from the beginning to the end. After my service call I realized I forgot to use the online coupon I called in the customer service representative said sure they can still take the coupon without hesitation she took the coupon. Rotto-Rooter value their customers and I will DEFINITELY call them again!
Dave Bartlett
7 years ago
Robbie was great. I would have been happy having someone come out the next morning, but he wouldn't leave until he took care of it. If I ever need a plumber again. I know who to call.
The local plumber called on the morning of the planned appointment to clear a blocked drain line and cancelled. I called roto-rooter and they were on site in about an hour and finished within 1.5 hours.
The technician, Wayne (#3112), was very helpful.
Marcus Tuttle
10 years ago
We scheduled Roto-Rooter in Raleigh on Saturday night after our showers backed up and we couldn't give our son a bath. They were out the very next morning with no triple, overtime, or weekend rate like most emegency service providers. It took about an hour and the plumber was very polite and neat.
Eugene was wonderful to work with. He was on time. He explained things patiently to us and came up with a plan of action. He unclogged our drain and now it’s working. The free camera service was also good value. Thank you Eugene and Roto Router!
Eugene was fantastic. Extremely professional and knowledgeable, identifying the issue and solving it quickly, after several other plumbers had failed. Highly recommend, especially Eugene.
Alexia Idoura
7 years ago
John Evans (#3536) came right out for part two of a tricky leak diagnosis and fix. Went out of his way to fix everything up, gave me some good advice about future replacement of the fixture and repair of my cabinet. Excellent customer service!
Sewer line backed up into house. They were available to come within the 2-hour slot they suggested. Problem assessed quickly, quote to resolve issue given along with details of what the job entailed. Once approved, they proceeded quickly, carefully and with without causing a mess. Problem resolved in less than 30 minutes from their arrival to their departure. Yay!
cindy kornegay
8 years ago
Just had a great plumber from Roto Rooter Raleigh 8820 midway West Road. Very quick. Had to call for emergency on a Sun. morning. Back in business in about an hour. Highly recommend!
Katie Courtland
a year ago
The technician arrived on time, and he was knowledgeable and very nice. He took care of a problem with my toilet that had been wasting a lot of water. I’m happy that’s solved. I’d definitely call again.
Im really unhappy with this company.Ive been trying to get in touch with them about the work that was done at my house. I still have some problems that needs to be fixed and I spoke with the company about can I see a picture of the work that's going to be done at my house and the camera guy said that it would be a charge of $450.00 to see a picture of the work that's need to be done.Thats crazy as hell for a company as big as they are to charge that kind of money after you have already paid $650.00 for work that's done and you just want to see a picture of other work to be done.OMG
Wayne Technician number 3112, was very professional in his initial assessment of the job. Very responsive to our inquiries and we are fully satisfied with his job performance. We will definitely use him in future jobs if need be and will recommend him to future prospects.
My technician was great! He explained everything that needed to be done. Everything was done quickly and efficiently. Couldn't ask for anything better. We now have hot water! Thanks
Ryan Disorbo was AMAZING!!! Very friendly, knowledgeable and just a great personality all the way around. He did the job quickly and left absolutely no mess! I would definitely recommend him and Roto-Rooter! The price was excellent too!
Heather Barna
10 months ago
They were amazing and truly help diagnose and fix our leak!
Lauren Horton
7 years ago
I had a great experience with Roto-Rooter on Sunday at 8 AM! My technician (Rdent1202- sorry I forgot his name already but that was on teh invoice) was prompt, professional quotes and got everything done quickly. I will be recommending them to friends.
Abbington Village
a year ago
Erik Bradley was very helpful in helping make sure we established the vendor information for the company. He was on time, professional, and very knowledgeable. He explained everything in detail on his findings. We will use the service again because he gave awesome customer service.
Someone was supposed to show up from Roto Rooter between 6-8 at night and they finally got around to showing up at 9:30. They came to check out an issue with my Water Heater and told me there was a bad Heat Exchanger and that the entire unit needed to be replaced for $4,400. Of course I wanted a second opinion. I had someone from Cecil Davis Plumbing come to my house (extremely punctual mind you). They spent two hours diagnosing the problem (with the help of the water heater manufacturer on the phone). I was then informed that all parts that were broken were not only replaceable, but also still under warranty. So, I went from a few thousand dollars to a few hundred solely for labor.Don't trust Roto Rooter!
Eric Millinder
11 months ago
I called about a small bathroom leak and was happy with the professionalism shown by Ryan and Alex when they got here. They were up front and honest about the needed repair and their pricing. Had the issue been worse, I definitely would have gone with these guys over doing it myself.
The service technician, Mr. D'Ambrosio, was very professional. He worked quickly on a Sunday night to repair a broken pipe and get our water restored.
Kelly Kirchman
a year ago
Jason Drake is wonderful. He has performed many plumbing services at my house. He is honest and professional!
Had leak in crawl space, Connor came to house check crawl space, area first floor with 30 minutes he found area of leak even though was within wall. He did call in water sensing folks they came out with special tool checked if there were any other leaks in that area. Repair was done, it did cost more than I thought, and now have them resolving damage flooring. As for Connor the plumber very nice and respectful. Will post more info after all the water damage areas are fixed.
Needed help at my parents house in Apex and Travis was swift and completely professional also showed me some handy things to know! So helpful and CLEAN! Very nice would call again if we needed to!
Alfonso Contreras
a year ago
Eric finally identified and fixed a flapper next to the pump preventing the sewer wast to be drained out of the house. Highly professional and experienced technician taking time to communicate with clients. Outstanding job.
Jermaine Singletary
a year ago
The service tech Chad was very knowledgeable about my water heater issue and understanding. Great Service!
Catherine Quintana
3 years ago
We had a plumbing emergency (upstairs sink faucet shooting water everywhere, wetting the cabinet/vanity and damaging the first floor ceiling below) on a day with some serious schedule constraints.A team from Roto-Rooter was there within an hour - fixing the faucet, looking at the damage and filing an insurance claim, and then setting up drying equipment. It was amazing. I did call a few other plumbers when the issue began, and no one else had this type of responsiveness. The team was professional, efficient, and kind. They got the work done within the tight schedule and we have a working bathroom again! Thank you!!
We had a great experience with Daniel. He was friendly, professonal and got the job done with ease. I would recomend Roto-Rooter to anyone.
Christy Massengill
2 years ago
He has a WONDERFUL PERSONALITY AND SO VERY NICE!!! WE APPRECIATED HIM SO MUCH!! He discussed with us EVERYTHING he was doing!!! And did it in a timely manner! Very personal and we enjoyed meeting him! He did a WONDERFUL JOB fixing our problem!!!
Christopher Levesque
6 years ago
Needed an emergency hot water tank replaced. Called on a Saturday and made an appointment for the next day. Was told it would be repaired in one day. Was told to expect a plumber between 8am and noon.Around 830 am some employee showed up to assess and take pictures. Again I asked of this will be resolved today. Was told yes it would be. This man left and told me to expect my plumber soon.Plumber didnt show until close to 2pm. He looked at the work and told me this was a 2 man job and he wasnt going to be able to complete the work today.Wasted my whole Sunday waiting on this work that never got completed. If they had been upfront either day - or showed in the morning at the scheduled time - I would have at least been able to continue to call other plumbers for the work. One more day now without hot water for my family.Will never use this business again and caution to others that are in a pinch.
Service was prompt and professional. It's hard to find reliable, trustworthy repairmen, but I will definately call Roto-Rooter for my plumbing needs from now on. Our sewer line was blocked. John came out and even though he knew it was going to be a dirty job, he took care of the problem and didn't cut corners. I got a good feeling starting with the person that answered my initial call. She sounded friendly and very professional and was able to put me on the schedule for that evening. My problem is fixed and I'm confidant the work was done right.
Shayla Williams
a year ago
Ryan Hirsch was as respectful to me as he was to my husband - a rare thing with servicemen, unfortunately. He also took care of our busted pipe quickly, and for a reasonable price. He assured us that someone from their water damage restoration team would be in contact tomorrow morning. Very happy with this service!
While trying to change the guts in the toilet, the main supply burst. We called Roto-Rooter at 10:00pm Saturday night and they sent someone out. He was unable to fix as no light under the house. So Sunday morning John Breder showed up. He was very knowledgeable and courteous. Being an insurance adjuster, I'm hard to impress and was impressed with him and the company. He was prompt and had all the parts on the truck. He cleaned up after himself and left the bathroom neat. Would gladly use them again.
Marianita Faraino
2 years ago
It's a Sunday, the 4th of July and I made the bad decision to put canteloupe rind down the garbage disposal. I had water and muck backing up in my kitchen sink and guest coming for dinner. I called Roto-Rooter and they had a plumber to my house in two hours. Victor was polite, knowledgable, spent the necessary time to find the solution, fixed it and then cleaned everything up as if he was never here. I highly recommend Roto-Rooter. If they were this professional and pleasant in an emergency on a holiday, I know I will use them for all future plumbing needs.
Justin and Juan were both incredibly helpful. They took the time to explain the issues with my leak and walk me through my options. Justin went out of his way to make sure my leak was repaired properly. I’ll be using Roto-Rooter again for any future plumbing issues.
Erick was a huge help when we found water bubbling in our wall of our laundry room. He was able to quickly locate the leak in our hot water line replace it and help us begin to have a somewhat normal Monday. He was extremely informative when it came to explain how the process would work in locating the problem, fixing the problem and the next steps to getting our laundry back to normal. Couldn’t recommend them again.
Beauty School Drop Out
7 years ago
Wayne tech #3112 Great exp. Tech was helpful. We had a stopped up tolite for 7 months and he was able to get it working agian. Great job Roto-Rooter!!
My sister Betty Wills called Roto-rooter in Raleigh NC. David Guin was our tech. He visited her home and provided excellent service. We have nothing but the nicest of compliments for Roto-Rooter and the quality of your work. at the slightest hint of a problem we would want Your Company to help us. When you are at a companies mercy, it is so nice to deal with a professional like David Guin.Thank you Rotor-rooter!
Godfrey Griffin
3 years ago
Erik was very helpful. He responded quickly and communicated clearly in helping me repair my water heater. He was thoughtful and determined to fix the problem quickly with creative solutions.
Joanne Wisnosky
8 years ago
Had an emergency drain issue. All the folks I talked to were professional and helpful. The technician arrived within the hour and it was determined that the main sewer line was blocked.In quick time, the drain was snaked clear and water began to drain.Robert, the plumber was amazing and I will be sure to use Roto Rooter in the future for my business in Fuquay-Varina, NC
Janelle Branoff
9 years ago
We had a leaky toilet and called roto-rooter for a quick fix. We scheduled an appointment online, and got a call a day early. They were able to fit us in a day early at a time convenient for us. John, our plumber, was knowledgeable and very nice. He answered all of our questions and fixed the leak quickly.
Barbara M Hendrix
a year ago
There were communications issues and one technical issue with my water heater installation on the day of installation, which were frustrating. I spoke with a manager, JE, and he was very helpful, including with follow up, so I've changed my previous 3-star review to a 5-star for customer service.
Larry Lineberger
11 months ago
Took them two visits to do a very simple job. Charged a ridiculous outrageous amount of money. Will never use Roto router again ever. Will tell all my friends of my experience.
LaShonda Hargrove
5 years ago
I am very pleased with Roto-Rooter's customer service today, for they accommodated me due to my having a not-so-reliable technician initially assigned to my work order. The technician that serviced my plumbing issues today was Junior and he was exceptional! He exhibited professionalism, reliability, friendliness, and was very knowledgeable! I would recommend his service to everyone that I know. Thank you Junior for coming to my rescue!! You're awesome!
Lisa Terlizzi
7 years ago
I set up an appointment online first thing in the morning and within one hour Scott (2062) showed up at my door. He was very personable and courteous. Even though my problem ended up not being a very big job he tackled it and then went on to look at another issue I was having with a sink. Thank you Scott and Roto-Rooter for taking care of us today. You have made my day ;)
Erik B was outstanding. He showed up and I felt bad bc it was kind of late, but he was positive and eager to do the job. Knocked out job like a pro. Roto Rooter is always great and sends the best people. Can’t thank Erik enough.
Scarlett Choi
2 years ago
They did a fine job unclogging the main drain from the building but charged far more than makes any sense given the amount of time & materials used. I've had plumbers working for almost a full day for not much more they charged for about an hour. $468. They used a pipe snake, no materials.
James Bridges
7 years ago
We had a serious issue with our water pressure. The pressure had dropped so low that for the most part we did not have functioning water. I contacted Roto-Rooter and they responded within a timely manner.They replaced a faulty pressure restriction valve which did not completely solve the problem.We were not sure if the problem was with the water meter or in the lines.Our tech (Wayne-3112) told me he was going to stay until he had it fixed and we had water. He continued to work the issue well into the evening until he was able to solve the problem.Now the pressure is as good as it was when the house was first built. We were extremely happy with the resultsRoto-Rooter (Wayne) was extremely professional, friendly, and courteous. And most of all they were patient and worked to task and not to time.I will not hesitate to contact Roto-Rooter in the future with any of my plumbing needs.
The last/final tech came out/completed the job correctly,I think Erick should have been sent out from day one,but I'm glad he came out/corrected what needed to be fixed,he did the job less than 45min,thanks Erick/I appreciate Roto Rotor,on the quick response to correcting the issue...
Melissa Michener
7 years ago
When my hot water heater rusted through and ran dry in December 2013, Roto-Rooter came out promptly. In the same visit, I had one running toilet and two leaking faucets replaced. I was so pleased that I called Roto-Rooter again. I received an appointment exactly when I needed it. Today Luke Liana (Tech #644) replaced the remaining fixtures: one toilet and one faucet. Luke was very professional and quite personable. I'm very happy with Luke's work. I also appreciate the phone call 30 minutes before technician arrival.
Bill Frazer
11 months ago
Wayne Newsome did a great job, explained everything has was going to do/did and was very professional. Thanks
RE design.build
a year ago
Roto-Rooter was responsive upon request and completed the job efficiently and within the scheduled time. The service tech was friendly and performed quick quality work.
Ellen Dixon-Tulloch
a year ago
We needed emergency service and response time was very quick. Technician Justin did a great job fixing the leak and he clearly explained everything he did. I would use this service again.
Dennis Chadwell
a year ago
Chris the plumber was very professional and finished the job in a timely fashion.. He explained everything that he did. We were very happy with the work and would use Roto-Rooter again...
Belinda Locke
5 years ago
Wayne #3112 came very quickly and fixed our bathrooms the first time. He even came by a few days later to be sure they were still working. More employees like Wayne would benefit Roto-Rooter!
Wayne (tech #3112) came out and was very helpful. He walked me through everything and got my pipes fixed in no time. He helped me with my pricing and told me about pipe shield to help keep everything running smoothly.
A big shout out to Eugene Hodges, the RotoRooter technician who performed a diagnostic of our sewer & clogged pipes. Eugene and his colleague, Brandon Collins, were so professional and friendly during their visit. They explained everything they were doing, and gave their pricing up front. They led us through the next steps to be taken by the City of Raleigh and gave us some good advice on what we need to do. These guys were excellent— kind, respectful, (especially to my 97 y/o Mom) funny, & very professional. We will definitely used again!!
Shane Goulding
a year ago
Justin was the man and made sure everything got fixed in a timely manner. Was vocal and Made me feel like he actually knew what he was doing. Definitely would suggest Roto-Rooter because of him.
Charles Parker
2 years ago
Our water main valve handle became inoperative Thursday evening with the water turned off. Called Roto-Rooter immediately, and the plumber arrived in less than an hour. The faucet was old, and he had to get parts from Lowes. The repair was difficult but he completed the job that evening. We had our water back and a serviceable cut off we can rely on.
Our repair guy was the best!! We had been suffering for about 4 day's without a full working toilet. He came in worked hard and got everything back working correctly. Thank you so much! 10/10
Susan Kearney
7 years ago
Roto Rooter of Raleigh came out within an hour to give a free estimate for my plumbing need. I was very pleased with the professional and knowledgeable service the technician #(3985) provided. I will use Roto Rooters again. One happy customer!
Jeanette O'Rourke
10 months ago
We have used this company twice and both times felt like the technician was more of a salesman than a tech. OUTRAGEOUS pricing which we didn’t fall for. I hope they don’t take advantage of the elderly or less knowledgeable customers. PS: I hardly never write negative reviews.
Eugene, the technician sent was amazing. He got right to the heart of the problem and fixed it. He was knowledgeable and competent. This company has a winner in him.
I called Roto-Rooter of Raleigh about a leak around 1pm and they said they'd have a plumber out to me by 3:30pm. Then it moved to 6:30pm. And then to 8:30pm. By 9:30pm the service department said we'd need to reschedule but they gave me a 15% discount since it was so busy.They'd given me a 9-11am window the next day, and he was here by 9:45am. He gave me an estimate for a best and worse case scenario and tried the simple things first, which I appreciated. Eventually though, he ended up cutting several square feet of drywall though multiple holes in my ceiling trying to find the correct pipe... i'm going to have to have significant drywall work done to repair it (they don't provide this service).The work also required that two technicians be available (due to it being on multiple floors), however, the another plumber wasn't available. So I (who happened to be home with the flu) was up on a ladder to assist. Which was nice, only in that it saved me from paying the other person $199 per hour. Part costs were minimal, labor costs seemed a bit excessive- though the gentleman was very nice and polite.Overall, I was a bit disappointed by the quality of the experience and would probably look elsewhere next time.
Joshua Abernethy
2 years ago
My garbage disposal was making weird noises so I called roto-rooter and they were able to come out the next day! They fix the issue within fifteen minutes and the garbage disposal is working great! Overall, very professional and responsive.
Robert Jordan
a month ago
Kyle provided amazing service and was a very enjoyable experience!
Erik was awesome ! Very funny, professional even offered to teach me how to unclog my drain so that in the future I could do it myself ! I would recommend this place to all my friends and family . Called in at 2:00 and they were here by 4:30!!! Great job !!!!
Poor customer service. Had an appt for 12-2 in afternoon. Receive call at 1 the tech Eason the way. No one showed up so called back at 2. Dispatch said Carl would call right away. No call but Carl shore up at 2:30 said he was busy. I showed him the cleanout drain was backed and said the fee would be $450 plus tax! I told him I thought that was very high as I had only paid $175 about 2 years ago. Carl said he didn’t make the prices but could give me a break and do it for $375. During the work he said I needed a connection fixed because it was probably broken. That price would be $3500 plus tax. I told him it was expensive and I would have to think it over. Carl then said he was starting his own company and could do it much cheaper. He gave me his direct contact number !!!! Not feeling very positive about the whole transaction ….::::.
Found I had a busted water heater in my crawl space which I noticed after my crawl space was completely flooded with water (6-12). Called Roto Rooter Monday morning. Was told technician would arrive between 9:00am-1:00pm with a 30 min call ahead. Got a call at 8:00am and technician arrived before 8:30am. Technician got Water Restoration involved. Water was pumped out in a couple of hours, fans left to dry crawl space out. Technician swapped out h/w heater quickly despite haven't less than 36 of clearance to work in and temps over 95 degrees. Price was alright but work was great!
Wayne , technician number 3112, was thorough, knowledgeable and conscientious. He solved a difficult problem and implemented a solution that solved a leak The work he did was professional and he cleaned the work area and left is in perfect condition. Roto-Rooter has outstanding warranties - this service call was for a problem we had serviced almost a full year ago and they honored it completely. We have used Roto-Rooter in the past and will recommend Wayne and Roto-Rooter to all our friends and neighbors. We are extremely satisfied customers.
Ladylike Alston
7 months ago
Cory did an awesome job! Pleasant experience and great job on repairing the leak. Left the space neat and clean. Explained the problem as he was working. He also arrived on time...now that's more than you can ask for! If Cory had to leave to get a part he needed, he went and came directly back to working on the issue ! Cory thanks so much for a job well done!
Jeanne Caggiano
7 years ago
While washing clothes late in the day, my toilet started overflowing, so I had to stop using all water. I called 3 places, and roto-rooter was the only one who could come out that evening. Steve (#1116) was friendly and knowledgeable. He found a broken flapper in the pipes under the house very quickly, and fixed the problem temporarily while he got the part that was needed. He returned quickly, and made the permanent fix. I found them to be prompt, courteous both on the phone and in person, and reasonably priced.
Bruce Regittko
7 years ago
Our Roto-Rooter tech, Wayne Newsome - 3112 - was awesome. He assessed the situation, gave us an estimate including how much time the repair would take, and finished the repair on time with no additional fees or charges. I am completely satisfied with the service he provided.
My water bill had jumped $30.00 and I thought I had a toilet that wouldn't stop running. Roto-Rooter came to the rescue, determined the problem- small leak in floater--didn't increase costs with unnecessary parts, just replaced what wasn't working. Friendly plumber, efficient service and cleaned up after himself! Very pleased with the work-done. 3 days before Christmas!
Marcus has been excellent to work with, he is very professional, punctual, and I feel confident that he is working in our best interest to resolve the water damage (now if I could only say that about my homeowner's insurance).
Linda McCarley
7 years ago
I had a thorny plumbing problem, which a couple other plumbers were unable to solve. I called Roto-Rooter because they advertise as being full service. I lucked out and got a plumber with good critical thinking skills and a great work ethic. He analyzed the situation and found a leak under the house that everyone else had overlooked. I was very happy with Luke (Tech # 644). I'm so glad that problem is finally solved.
Barry Lanning
7 months ago
The technician was very helpful. And very knowledgeable. We are very thankful that he was able to help us on Christmas Eve.
Ryan DiSorbo was awesome at evaluating and proposing a solution to our issue. I would use Ryan any time I had a problem. He shows up on time (or early) and jumps right into the problem.
We had an unusual problem. The skimmer on one of our pool drains got clogged. (Long story, but let's say the frog caught in the line made it thru!). Sue came out and within one hour got the rubber stopper out and the line was unclogged. He was very professional and knew exactly what to do. Sue was patient and worked it out. Do not hesitate to call these people.
Kyle was VERY nice and FRIENDLY.. very knowledgeable about his work!!!! He got the job done. And it was a job well done!!! Kudos to Kyle!!!!
Appointment process was not great, but the plumber was excellent. He diagnosed, gave me a realistic price, then performed the work in a professional manner. A major plus: he did NOT try to upsell me.
I liked the service because they were able to come within a few hours. There was a slight delay, but the dispatcher called back to say they were running half an hour late.The plumber was very friendly, and he fixed the blockage really fast. A good overall experience.
Maureen Parker
7 years ago
We had a wonderful experience with Roto -Rooter. Jack was our technician and was very polite from the time he got to our house and the time he left. Before he got started he answered questions we had about our broken garbage disposal. Then Jack proceeded to go through the steps of exactly what the cost would be to fix our garbage disposal as well as how he was going to fix and what parts he was going to use. It did not take long to replace our garbage disposal and there was no mess left behind. Jack was very professional and friendly. My husband and I were very pleased with the service we received. We definitely will recommend Roto-Rooter to our friends as well as use them again in the future if need be!
Dennis Wilkerson
10 months ago
Had roots growing in the sewer clean out tap. They had a tough time digging down to get the pipe out. The clean out tap was located in a space with limited access. Had all the utilities come out and mark where lines ran before they started. Had to put on a new T section and new pipe and flush out the line after the root removal. Good job!
Maggie Graham
4 years ago
I came home to a clogged toilet mess. I got in touch with roto-rooter on a Friday night. They scheduled to be here at 7:30 p m and they were!!Wayne (3112) came in, assessed the problem and in 20 minutes I heard the miracle of a flush!!Wayne is a very profession and personable person and certainly an asset to your company. He thoroughly explained what had to be done to fix this problem but also ways to avoid it in the futureIf I ever need service again, send Wayne.Send Wayne should be part of your advertising.
The technician was friendly, respectful and he did a great job diagnosing and completing the repair. I will definitely use this company again in the future!
My experience with Roto Rooter wasn't that good. I had a leak which caused water damage to the flooring in my house. Long story short, they were able to resolve the problem, but missed multiple appointments and never notified me when they weren't planning to show up. I also felt like I dealt with dozens of people, rather than just having a single contact or two, which led to me having to re-explain things and not know who to go to. In summary, the quality of the work was okay, but the communication was lousy.
Wayne (tech# 3112) was fantastic! The hot water line to my kitchen sink was not behaving properly and the faucet also began to leak inside the sink cabinet. In no time hot water was restored, the leak was fixed, and dishes are now getting cleaned. Oh, and I started this process around 7:30pm, by 9:30pm everything was fixed! Great service and attitude, thank you!
Adam Robinson
2 years ago
Knowledgeable and speedy representative. Cost was fair for the quality of the work needed and the professional courtesy and care the representative took to make everything as easy, clean, and convenient for us as possible.
Whitley Martinez
7 years ago
Scott Kreitzer from Roto Rooter came to my house today and he was just great! He explained everything to me so that I could understand exactly what he was going to have to fix. He worked very quickly and was very friendly. If we ever have any plumbing problems again, I will most certainly call Scott (Master Plumber License #33110)! I couldn't be more satisfied!
krista Heflin
9 months ago
Daniel, our tech, showed up as soon as I confirmed the appointment via text. He came in, was very quiet and installed our new garbage disposal without a hitch. 5 stars.
Damon, the technician was very knowledge and solved our issues. He was patients and answered all my questions. I would recommend the this plumbing technician to anyone.
The service I received at my home for my plumbing problem was resolved and done by Trey S. He was prompt, professional, friendly and knowledgeable about the services he provided. I had a great experience. Thank you!
Kathy Merritt
10 months ago
Technician was polite, timely (called 90 minutes prior to arrival to notify me of expected time AND arrived with 5 minutes of designated time, willing to thoroughly explain what he was doing at every step, thorough assessment, identify the issues, and did what was required to have sinks, washing machine, etc draining with ease.
Worst coordination I’ve ever experienced. I had water damage and apparently you have to work with water damage folks separate from the plumbing team. No central PM or quarterback that helped me coordinate everything. The water restoration team would let a dispatcher know they needed plumbing. The major miscommunications three times sending plumbers out at the wrong times and for the wrong reason.The biggest issue is internal communication between dispatch and the multiple teams that had to be engaged.I will never use these guys again.
I called up and they CS was super helpful and friendly. The tech came by the same day (Ryan Disorbo) and he let me know the situation, explained everything very clearly and showed me the issues and then gave me several options for what can be done. Really good experience.
I contacted Roto-rooter to replace a water heater. Nate Elwell was dispatched to fix a problem which the initial installation had left the day before. Nate is very experienced and professional. He came on time and started work immediately(this sounds trivial, but some other plumbers are simply always late for appointment). While fixing the problem, he discovered additional problems that the installation was not done properly. A pair of union connectors were missing, and the blue container regulator that's on top of the water heater was installed in wrong position. Nate took the time to correct all these problems. He also replaced PVC pipe with copper pipe to make the plumbing durable and high quality. Nate also hauled away the old water heater and card board. Now the water heater is working.Nate is absolutely the best plumber I will recommend to anyone. Roto-Rooter is stronger because of the best people like Nate. If you contact Roto_rooter, please ask for Nate.Thanks for your great work. Nate.
Cynthia Kaylor
3 years ago
Mike was great. He answered all our questions and made the repair. He is a tremendous asset to your company. Thank you so much for coming on a holiday.
We had a clog on Carolina Panther playoff Sunday. Water backing up into sinks and toilets. Called Roto-Rooter and within 1 hr, Junior arrived! He found the problem within minutes and cleaned out the tree roots that caused the problem. He was professional and friendly. We were back watching the game in no time! Thanks Junior!
Ken Taitingfong
7 years ago
You guys were basically life savers for us. We had some serious mold issues occurring and couldn't identify the source of the leak. It had been raining for several days so I thought it was a roof leak and water was running along one of the pipes in the wall. The mold damage was extensive enough to destroy two book shelves, three CD towers, half a wall worth of dry wall, and our carpet. Needless to say, I was panicking that three roofers I had tried to contact were all booked out three to four weeks. One call to Roto-rooter, and you had a plumber at my house in two hours, it took about another ten minutes to diagnose it was a cracked sewer line, and about two hours to draft up an estimate and replace the pipe. After two days, I'm happy to report, the bleeding has stopped but we have extensive repair work to do. While my circumstances aren't very good in the short run, you guys were step one in getting our life back to normal. I can't say enough good things about you guys. Keep up the good work. Edit: Shout out to Luke for taking care of us!
Luke explained the two step process he would use to solve my emergency water leak problem. He first would diagnose the source of the leak and then he would give me a price for the fix. The work was excellent and he left the work site clean.
Kimberly Ingles
4 years ago
Needed a hot water heater looked at/repaired. I was scheduled for an appointment the next day between 4 and 8pm. I received a call that afternoon at 3pm that they didn't actually have anyone that could look at it that day and would have to reschedule it for the next day between 8am and 12pm. Why I was scheduled in the first place if they didn't have the crew I can't say but I agreed even though I would have to leave work early to be home. I received a call at 7:30 that morning that they were on their way and would be there within the hour. I left work to go home and nobody arrived until 9-9:30am. I was told the whole thing would need to be replaced. I paid $1600 to install a tank ($636 in parts, $903 for a couple hours of labor, and tax). The tank itself can be bought at Lowe's for $389. That seems like a pretty outrageous markup. Everyone I've mentioned the price too says they've never had to pay so much to replace a tank. I can definitely say I will not be using them again.
b e n I t a l e a c h
8 years ago
Tech 3112 (Wayne) was very professional and honest with the consumer. Wayne looked over all concerns that I had as a consumer and that meant a lot to me. I had so many plumbers and contractors trying to CON me out of money for services I did not need!Wayne was honest and his honesty will keep Roto-Rooter as my main source of contact for plumbing and drain services. I am happy, I called Roto-Rooter and will call them again for future needs. Thank you Roto-Rooter!Keep hiring honest, professional and timely techs. to promote the quality of services that Roto-Rooter advertise daily!Thank you again! Happy Consumer!
We had a hot water tank flood and they were out to start in a matter of hours. They worked quickly and professionally to dry everything out. The mitigation tech went above and beyond dropping off my rug at the cleaners and always kept me updated with pictures of progress because they did work while we were out of town. They also worked very well with my insurance. I obviously hope we never have a disaster again but if we do we will definitely call them.
My techs name was Travis, he seemed very knowledgeable and was very friendly. He was not able to fix my issue due to faulty equipment and offered to replace it. We decided to try ourselves and was able to direct me in the right direction.
Heather Trimarchi
a year ago
This was our first time using Roto Rooter and it was great. The technician that came out, Aaron, was super helpful. He took the time to explain things to me and walk me through the different options of water heaters, what would work well for our home, and the difference in models. When he came back out to install our new choice he was super efficient and professional, along with the tech that came with him (I don’t remember his name, sorry!). They did the work in the amount of time they had promised and cleaned up after they were done. Lastly, Aaron came out a third time to meet the City inspectors and his job passed with flying colors. I’m sure it was the attention to detail that he had throughout the job. Would highly recommended to anyone looking for a new plumber.
We were very pleased with our service technician Steve Balogac, he came out today (New Year’s day) and quickly identified our drainage problem. He's very knowledgeable, also very pleasant, and restored our system to working order within a few minutes. Steve’s awesome!
Great team! They have helped me through numerous plumbing issues over the years. Erik just helped me today with a kitchen faucet issue. I highly recommend!
James Fiordalisi
a year ago
John came out to discuss our options for a new water heater. He was knowledgeable and helpful in explaining the details, and I decided to go with his recommendation. Better yet, he and his team were able to install the new water heater the very same day even though that was not originally the plan!
Winston Deane
7 years ago
Wayne tech #3112 was fast, courteous, knowledgable and professional. He was extra careful about protecting our hardwood floors and cleaned up after the job was done. Would highly recommend his services.
I had them come into my home to do water restorations due flooding upstairs. They ended up removing things like walls, that did not need to be removed. They also took up carpet, but did not remove it; removed doors that I can no longer find where the screws are; and removed part of the flooring that is downstairs. Part of my downstairs has flooring, the other half, I am walking on concrete. I feel as if they intentionally did extra stuff to get paid more. I would not recommend this company. I will post pictures later of how they ruined my home.
Wayne 3112 he explained everything very well and did everything I needed. He showed me what the problem was and did a great job. Would definitely recommend and call again.
Drain cleaned fine. Paid for camera inspection. After several weeks had to call them back and push for the inspection, which I still haven't got. I am being told the camera service is a free perk. Yet it is included in my invoice, which is quite a bit more than just a drain cleaning from another plumber. Was not my first choice, won't be my first choice in future
We first hired a plumber to take a look at the faucet of our bath tub (there's no leak, just making it was installed correctly). He unscrewed it but couldn't fully remove it, so we asked him to put it back,. He told us he can screw it back and chalk it but couldn't guarantee that it doesn't leak, and wanted to charge us a sum of money for the work.So, we contacted Roto-rooter and Jack Fried (Technician #330) came. He was very good at communicating and understood exactly our needs very well. Not only did he easily install the bathtub faucet (that the first plumber couldn't seem to do), but he also installed another set of faucet over one sink. He is very professional and confident with his work. We were very satisfied with his work and service, and will ask Jack Fried of Roto-rooter to come back again if we have new plumber work.
John Stevenson
4 years ago
Excellent service. Showed up on time, got the job done even though it took 4 different techs with different equipment. Came back at 8:30 Thanksgiving eve to complete the job because they had to wait for me to install a sewer line clean out in the yard. They did everything that I could ask of them, all for exactly the flat fee they quoted me in the beginning.
We had a leak at our kitchen sink and one of our toilets was leaking as well. Jack of Roto-Rooters did a great job; everything works well now, and he was prompt and friendly. We'd definitely use Roto-Rooters again.
I was very pleased with the service provided on Saturday. This young plumber was very customer oriented. He was polite and explained what needed to be done thoroughly prior starting the work. He made sure that to clean up after himself and got us back working in no time. We live in the Raleigh area.
I am a reformed fan of Roto-Rooter as they sent out their plumbing pro, Herbert Gilmore, who did a fantastic job! He was careful, efficient, professional, thorough throughout the job. He prepped the area around the sink & bathroom where he was replacing old faucets and even found a leaking tube that saved us a lot for additional expenses and issues down the road. I can say they are a professional, trustworthy, get-the-job-done-right organization.
David Guin offered outstanding customer service. He was friendly, patient, and he gave my wife and I helpful tips on how to prevent clogging in our bathrooms. He even gave me a helpful tip on how to spruce up my pancakes!! thank you D.G. for helping us out in a pinch!
Paula Gellenthin
11 months ago
Tried to fix a leak in our shower ourselves...bad idea.. had to keep water turned off to the house ....contacted roto rooter and they had someone out the next day. Starky did a super job replacing the shower knob control (I guess that is what you call it) we live in an over 100 year old house and anytime there is a repair we usually run into bigger problems. This job was done with minimal mess. While turning our water back on Starky asked about a pulsating action with the water and a noise if 2 faucets were on at the same time. He told us he could fix that. It was the pressure reducing value. So we got another appointment for the next morning and Starky came and went under our house and very professionally replaced the valve. I appreciate that you are called to confirm the time frame and if a technician is running behind that you are contacted and given an estimated arrival. Thank you!
Carl did an amazing job he was informative and polite. The price was reasonable and even the customer service when I made the call was very helpful. That was not the case with other companies.
I had an ongoing issue with my reverse osmosis water filter system in my home. I called several plumbers with no luck, until I found roto-rooters could help. Erik was very professional and knowledgeable, helped me pick an easier system to install, took care of ordering, removing the old system and installed the new one. Erik went above and beyond and I would recommend using him again.
Great customer service, experienced, knowledgeable plumber arrived on time, cleared clog, worked 2+ hours without taking a break. Pleasant throughout, kept mask and gloves on, worked with window open and door closed at my request. Would recommend highly. Great representative for your company.
The plumber, who was very courteous and personable, went right to the problem and did an excellent repair job. I would not hesitate to call on him again and recommend him to anyone else who needs plumbing work done.
Janelle Newsome
4 years ago
I called about a toilet leak at 2:30. The lady that helped me was very nice and helpful. She told me someone would be here in about an hour. At 3:00 there was a knock on my door. The gentleman who came to repair it was very professional and polite. He kept me informed as to what he was doing. I was very impressed.
Amanda Roberts
6 years ago
Great service yesterday from David Guin with Roto-Rooter. On a snow day with the kids home from school, the downstairs toilet overflowed (due to issues that we have with an overflow valve in the front yard). This is NEVER any fun. Roto-Rooter had David out to my home within an hour from my phone call. The price charged for clearing out the main sewer line was more affordable than other companies in the Raleigh area have charged me in the past. David, the technician, was professional, courteous, and fast. He left the area in the yard in the same condition that he found it. Problem solved! I would definitely call Roto-Rooter again for any plumbing needs.
I’d like to give a huge shout out to Antonio and Chris. They were here daily including weekends to check upon the drying process after water damage. They also did great job removing mold due to that damage. They were reachable anytime needed. Did an outstanding job and we are very satisfied!
The technician who came out was professional and did a good job repairing my sink drain. My complaint was with how long it took someone to get here. Atechnician was scheduled to come at 10:00 am but it was after 5:00 pm when he arrived. Rotor rooter did keep me informed of the delays and gave me a $50.00 discount for the inconvenience.
Dodie Kerekesh
5 years ago
I had a clog in my old pipes therefore my bathtub was full to top with dirty brown water. I called at 7:00am and my technician Wayne arrived in less than an hour. Wayne was very thorough - he explained what was happening BEFORE he began working on the clog. Once he cleared the clog, he washed out my bathtub. What a great example of humility- I know he doesn’t get paid to clean. We checked every drain in the house together before he left. This positive experience certainly changed my mind about plumbing. Thank you Wayne for your patience and kindness.
Holly Buswell
4 years ago
Very prompt service and our issue was resolved to our satisfaction! Was disappointed with some of the things we were charged for: a trip to the hardware store ($100) and an upcharge on the part. Kinda felt like we were being penalized for him not having what he needed.
Jason did a fantastic job today. The toilet flushed perfectly, needing no roto rooting, so we showed him the sink drain. We own a ‘64 ranch home in which the drains have probably never been cleaned out (definitely not in our 20 years) and Jason said, “No problem.” 30 minutes later he had everything put back in place and cleaned up after he’d pulled more sludge out than was imaginable. Thanks Jason!
Eugene came out quickly on a Sunday to evaluate a potential clog in our main sewer line. He was incredibly friendly and personable. He worked efficiently, took the time to explain what he was thinking/doing and was considerate of how much individual services would cost. Could not be happier with his service.
Solomon Enos
6 months ago
Marco was great! He fixed our disposal in record time. Very professional.
Justin came out late on a Monday night to provide an estimate, took the time to explain what all need to be done not only to replace the water heater but also get things up to code. He lined up the installation for the next day and knocked everything out timely. Again he took time to explain the what all he had done. I would give Justin a call back for any of my plumbing needs.
While the time in which Roto-Rooter arrived was far off from the two hour scheduled window of time, the service once arrived was excellent. Our technician in particular was terrific.
Had low pressure in my house, and after having a different company come out without resolving, I called Roto-Rooter so see if they could give me a second opinion. They completely missed my original appointment window by almost 3 hours, so I rescheduled for the following day. Austin S came out, made a quick assessment, tweaked my PRV slightly, and the issue was resolved in 5 minutes (note that the prior plumbing team actually made it worse by doing the opposite).Giving this review 5-stars only because of Austin's professionalism, thoroughness, and attention, and not because of Roto-Rooter in general (probably more like 3 stars for making me waste an entire afternoon for a missed appointment).
I had two Roto-Rooter teams to handle two different problems yesterday. One problem was broken/leaking outside sill cocks, and the second problem was clogged underground drain pipes that caused basement seepage. In both cases the workers were professional, worked fast, communicated well, and fixed the problems to my satisfaction. In both cases, the price was astronomically high. I accepted their estimates, because we have a chronic family medical situation, and I could not afford the time to search for the best price. Plus, I needed to stop the water leaks before more damage was done. So -- I am happy with the work, but in the future I will plan for work ahead of time, and I will never call Roto-Rooter again. After talking with friends, I believe that the prices were at least 40% higher than the going rates.
I am giving 5 stars for Ryan Disorbo. Honestly last week we had Roto Rooter come out and I would have given you 1 star as the phone call to get service was painful and then the tech was not at all helpful. However today was a completely different experience. The phone call was quick and efficient and Ryan was so knowledgeable and able to explain everything and come back to me with a quote for work. Very pleased
Had a major clog issue on a weekend. Made an appointment online and it was very easy. Roto Rooter came out and fixed the problem quickly. I would definitely recommend Roto Rooter to anyone who needs plumbing assistance and especially on a weekend.
Wayne, a experienced and efficient technician from Roto-Rooter helped us re-build the Master Bath Toilet. His high quality of work and courteous demeanor is commendable.We have use Roto-Rooter services in the past on our Rental Properties and are very satisfied with their top-notch service.
grundyunderhill
5 years ago
Mostly good experience; read entire review for explanation of the rating...Our cold water intake line beneath the house ruptured, spewing water all over the place. I cut off the supply at the street, then set about finding someone to fix the line. We normally try to give preference to local small businesses, but nobody was available on short notice. So we called Roto-Rooter. They had a guy out here within 30 minutes.Said guy's name is Herbert, and Herbert is awesome! He was prompt, friendly, professional, did a great job fixing the line, re-tested it with the water back on, showed me the repair, and was careful not to track mud into the house after working in our dampened crawl space. I then showed him our leaky bathtub faucet too, figuring he could take care of that while here. He had to drive an hour to get part needed for the faucet, but even so honored the original estimate he'd given for the work. If I were rating the experience on Herbert alone, it would be 5-star for sure.Only problem was that he stated someone else would be out as well, to assess for water damage, in case we decide to file an insurance claim -- but that person never showed up at all. So despite the excellent work of the plumber, it felt like we slipped through the cracks a bit in terms of follow-up.
Wayne N tech 3112 was an excellent tech...explained exactly what he was doing & didit well & cleaned up after. 5 stars all the way & will continue my business with Roto Rooter! Karla McDaniel
Patrick Blair
5 years ago
Fast response and on a weekend. Great friendly phone support and assured me that they don’t charge “night and weekend” rates. I knew it would be a little pricey vs fixing myself but was in a rush. Quick work with no problem. My only complaint was two $5 fittings marked up to $50 and the tech laughing and telling me I should have gone to Lowe’s and bought my own parts. He thought it was extremely funny to gouge me after it was all said and done.
Damon was the best! He worked his tail off trying to locate the source of our basement flood. Finally figured it out - hip hip hooray
Overall very good experience. Was able to get service provider out the following morning (<24 hours after initial request). Plumber was professional, friendly, and capable. Answered all questions and provided information and recommendations for future use/issues. Also got us set up with the water damage cleanup side of the business. That work is currently ongoing and will review that separately. Overall I was very happy with the service I received.
Technician Eugene Hodges arrived on time, quickly identified the issue, made recommendations, and fixed the garbage disposal. He was a professional at all times, willingly and expertly answered my questions. As a result, I am more knowledgeable and will be better able to troubleshoot any future issues.
Wayne (tech # 3112) did a great job, not only with the work, but with letting me know all the steps and options along the way. He set me up with water restoration and pipe inspection, so everything runs smoothly. I would call them again.
colleen ahearn
7 years ago
My husband called Roto-Rooter this morning after unsuccessfully unclogging our kitchen sink. Within an hour a service man arrived!! The techs name was Luke #644. He could not have been more professional, polite and knowledgeable. He explained everything he was doing and he solved the problem in a very timely manner!!! Thank you Luke for doing such a great job and thank you Roto-Rooter for employing only the best!
Came out very promptly to inspect a leak in my ceiling. Work is not done yet because we need to access the unit above mine to find the source, but Justin was very knowledgeable and explained things clearly. I look forward to working with this company to effect repairs once we can contact the upstairs owner.
Ryan Hirsch was here fast and did an amazing job (on a Sunday!) for much less than was expected. He even helped put us in touch with a water damage specialist company for what happened to the subflooring.
Professional, knowledgeable, and personable plumber that fixed our issue. We had a broken and leaking exterior hose spigot.
I had a great experience with Roto-Rooter today. They were available on the date I requested. The plumber, Austin, was extremely professional and worked quickly.
Sally Persing
2 years ago
On Memorial Day I called for service for a clogged drain & toilet. One person took the request and someone else called to tell me when to expect the technician. Both of them were professional, informative and helpful. When Carl arrived the first thing he did was determine that the toilet didn't need attention. It had cleared up on it's own. He then diagnosed the sink issue & gave us an estimate. He explained what was wrong, why it happened, how he would fix it and how to avoid future problems. He was clear, professional and helpful. We will not hesitate to use this company again.
I rarely write reviews, but the plumber who came to our house from roto-rooter ignored my assessment, completely misdiagnosed the plumbing issue, and charged me $175 for 20 minutes. He sent me off to get our septic people to pump the tank and as soon as they arrived they showed me how nothing was wrong with the tank but there was a clog in the pipes coming from the house into the tank, as I had originally told the roto-rooter plumber, who dismissed me. I feel frustrated and cheated by the experience.
Called because of bubbling/burping in tub and sinks when toilets flushed. Only looked at clean-out/pipe in front, charged $450 and quoted $9,500 to replace line.Another plumber came and found two more clean-outs under house.Cleaned them out for $225 and no more bubbling/burping.
Carlisle was so helpful with our water pressure problems at our new place! A lovely guy and SO helpful. I’ll definitely be calling him for any future issues!
Pamela Wilson
2 years ago
Good job however we asked him to install shutoff valves before he started but he did not. His excuse was I have to cut cabinet more which was fine. It should have been done when he was under the cabinet installing the lines for the faucet. Just didn't do it. But we paid the same amount he quoted us.
Roto-Rooter got to me quickly this morning, to handle my sudden water heater meltdown. Both Aaron and Kanji were great. My issues were diagnosed quickly, and a new water heater installed. I was kept totally up to date on what was going on, and feel very good with the work they did. It is so comforting to know that there is a company this professional doing 24/7 work.
Zach was professional and thorough with his description of his work and gave suggestions on how to prevent our sewer from backing up again. Worked to approximately midnight on a Saturday night to clear the clogged line so we could use our water and then retuned Sunday to finish up the job. Our family appreciates his hard work!
Dale Mogensen
2 years ago
“Tim” the service technician was amazing and did a fantastic job! - Only downfall is the price was almost double what I was quoted by other plumbers. Sadly they were the only company available over the weekend so we had no other option.
Easy to schedule. Good communication of arrival time and execution of problem. Customer service was good. Just a bit expensive for caliber of problem. I might of shopped around for better pricing if I had the extra time.
Melissa Merritt
3 years ago
Travis fixed the two leaks under my house for the price of one. He worked with me on the price and did a great job! I appreciate it greatly! I will definitely call roto-rooter again
Tatyana Newton
7 years ago
Wayne #3112 came out to fix a massive plumming issue in the master bathroom toilet which had leaked into the ceiling of the kitchen. Wayne addressed all of our concerns and answer every question that we had! I would recommend Roto Rooter and Wayne to anyone. He helped me stay calm as this was the first time we had an issue this big. He is very professional and knowledgeable!! Thank you for saving us!
I know it was Friday and all.. but called 12:30afternoon, waited til 6:37pm..shouldn't hold people like this if you can calculate things.... and if the techs are already fully booked.. why make a customer wait and wait... eventually can't even make it to the time they said they would?....... really sad..
Herbert Gilmore did a great job under the house. It was a bit expensive (plumbing work seems to be). He was very professional and answered any questions we had. There was only one problem. When the drain line was being cut out, the vertical line from the bottom of the sink dropped about 4 inches to the floor. Luckily, it had an expandable section that held until after we tested the line by running some water. We noticed it the next day and were able to secure the drain and had no need to call for help. In all, it was a good experience.
Guys were great. Had a water main break and guys came out at 730 and had it fixed within minutes. I had already dug out around the pipe which helped but the techs were super nice and really quick and thorough with the job.
I lost my purse out shopping today in Northwest Raleigh and a roto-rooter worker named John found me and returned it!! What a wonderful representation of your company- your workers honesty and kindness speak volumes about your business! Thank you again John!!
Dr. Patricia A. F. Euwing
a year ago
Erik was very professional and knowledgeable about our needs. We would definitely recommend this company as there was a free estimate and discounts made to offer us a great rate and ease the tension of having to fix our water heater.
Michael Waters
2 years ago
Eric B was professional and thorough! Absolutely a wonderful experience for a not so fun situation. Prices were fair for the labor involved for sure! Would definitely use again if I had to in the future!
Travis came late on a Saturday night to fix a clogged toilet on our second floor that had backed up onto the bathroom tiling and gotten into the floor behind the wall and started to leak through to the first floor ceiling. He was quick in checking in its cause and was made us conscious of what different options to check might cost and showed us what snaking tools we could buy to help with the problem in the future. He got us our consult with the restoration crew from Roto Rooter set up for the next day. Travis did an excellent job.
Julie McIntosh
9 months ago
I called and made an appointment for Wednesday morning from 8-12 but the plumber didn't show up until after 5pm. I bought two new toilets for him to replace and had him re-set a 3rd toilet that was moved. This service to me was too expensive for $1100 especially since he didn't take the old toilets away and didn't test the new ones to make sure they worked.
Hilarie Jerauld
7 years ago
I have worked with Roto Rooter and with Wayne multiple times in my small business as well as in my home and have always been very satisfied with the quality of work, the short time it takes to solve the problem, and the professionalism of the technicians. I will continue to use Roto Rooter in the future!
Darrell Moore
11 months ago
We are very happy with the work to replace all our water lines. The workers did a fantastic job and was very polite and courteous. We would absolutely call on Roto-Rooter again for our plumbing needs.
We contracted Roto Rooter to hook up our gas grill to our gas line this weekend and Joseph Young came out to provide a quote. The process was much more complicated than excepted but Joseph was prompt and thorough. He went to Home Depot twice to get the parts need and hooked up the grill. The price we paid was definitely worth it. He was very patient and fast. I would highly recommend Joseph for any plumbing needs!
The technician did a great job and I’m happy with his service. However the price was an outage. Over $700 to clear out a drainage pipe and an hours worth of labor is contemptible. I had to have it done right away and felt like I didn’t have much choice but I’m very very upset by the cost.
Mary Beth Laws
2 years ago
Justin was polite, knowledgeable, professional and tidy. Showed up on time and stayed after hours until job was complete. Cleaned up after repairs were made and was respectful of my home and family.
We worked with Erik B to unclog our sink drain. He was very professional and got the job done quickly and efficiently. A+ work!
Christopher was very quick to respond to my call. Professional and explained the process up front. Reasonable price for service provided.
Travis was on time to our house and was able to to help troubleshoot the issues with our water heater. He was very professional and went above and beyond while trying to locate a replacement. Would recommend.
We had a sump pump burn out early in the am. I called Roto-Rooter around 7 and they were here by 9 a.m. It was New Year's Eve and I was really stressed about the possibility of flooding without the sump pump.John came, diagnosed the problem and dealt with it in a timely fashion and with a good attitude. I REALLY appreciated being able to call Roto-Rooter in our time of need. We were able to peacefully enjoy the beginning of the new year.Just in case John gets any benefit for his efforts from Roto-Rooter, his employee # is 3956.Thanks John!
Andy Hamilton
3 months ago
Ahmed was on time, very professional, and very helpful. Will call them again!
Logan Swisher
11 months ago
As always, they were here quickly and did a great job! Plumber was friendly and fast.
Michelle Brown
8 years ago
I had the unfortunate experience of having my hot water heater break in the first month of moving to North Carolina and into our first home. Fortunately, Roto Rooter was there the very next morning to assess the damage and immediately got everyone involved to fix any problems. John was the main person in charge and he was wonderful at explaining the details of everything being done. I would highly recommend this company to anyone in need of plumbing, sump pump, or water heater repairs
We had 2 clogged toilets today, Saturday morning, January 23, 2016. I called Roto-Rooter and, inspite of very bad weather we were having, Luke from Roto-Rooter came over, diagnosed the problem, explained the problem, cleared the drainage problem - and we were very happy. Thank you Roto-Rooter and thank you Luke. We are pleased with your service and will be sure to call you again when needed; and recommend Roto-Rooter to our friends and neighbors.Thanks again,Jeff Asbury
Katherine&Ben Pittman-Rudd
3 years ago
First they sent an inspector out to make sure the technician could help me and the leak wasn’t hurting the rest of my home. Then Lesmond #927 was on time, thoughtful and helped me pick my best option- on a Sunday! I didn’t have to take off work! He made sure I was aware of all the details and pricing.He also cleaned up- He is very professional and a great value to the company! I will need more work in the future and I hope I can request Lesmond, but I’m confident whoever works for me will do a great job! The pricing was a bit on the high side, but for a Sunday and a great job I am highly satisfied!
Travis (#5263) came out pretty late at night when I had a leaking pipe under my sink. He was fantastic, friendly, and fixed the leak really quick. He was also great at explaining to me what went wrong. I highly recommend this service, especially Travis!
FELIX DEAN III
4 years ago
Julius was kind and professional. He solved my washing machine drainage issue. He did not have the part to fix my sink. He instead told me and my oldest son how to fix it. He went over it step by step twice.
Michelle Gelston
3 years ago
Hutch came out within 1 hour of my call. He was able to come back the same day and replace my water heater. He was super nice, great manners and very professional. He stayed until 9:00pm to get us back in business. I would highly recommend him and Roto Rooter.
Starkly gave us a great service, he was very professional and outstanding. I will recommend him anytime to friends and family .
Alexandra Thompson
a year ago
Starkey has been helping me daily for nearly a week with multiple issues. He is on time, courteous, and very thorough. We will use again and can’t thank Starkey enough!
Zach was professional, knowledgeable, and friendly. He went above and beyond to ensure quality service. I am very satisfied with the new water heater installation and old water heater removal that he performed.
Joe was honest and upfront with cost and very knowledgeable. Labor cost was quite high but with a big company comes lots of overhead and I had no hot water on a Saturday night over a holiday weekend. They were prompt and quick with the diagnosis.
Erick B was professional and thorough! Absolutely a wonderful experience for a not so fun situation. Prices were fair for the labor involved for sure! Would definitely use again if I had to in the future!
Kristen Lessen
3 years ago
We called RotoRooter on a Monday morning and they were at my house in 24hours. We had a clogged garbage disposal AND all of our toilets started running nonstop. Eugene came to assess the needs and then headed to the store to buy the proper parts. He came back and worked quickly to fix the issues, but more importantly he worked quietly so I could still be on conference calls.I don't have any hesitation on recommending RR to any plumbing needs!
Richard A. McNeil
10 years ago
My experience with the Roto-Rooter plumbers in Raleigh, NC has been great. They were very timely, courtesy, and professional. My technician John Armour was diligent, hard-working, and shared a great deal of helpful information with me about my entire plumbing system. I would highly recommend their service.
I believe good service deserves to be recognized. My home's sewage plumbing was old, 1920's in some spots, and it finally just wouldn't work anymore. It started to back up into the bathtub. Roto-Rooter had the equipment and technology to diagnose and repair the old plumbing very efficiently, and got the water flowing again in just a few hours. I was so impressed with their professionalism from start to finish. I would highly recommend DeWayne Owens, General Manager, and the team from Raleigh, NC for any type of plumbing repair you may need. I am very impressed!
My service repair began with my technician calling me to notify me that he was on the way to my home. He arrived on time as scheduled, and began to determine what my issue was. He educated me on what my issue was, and worked quickly to repair my leaky drain, and cleaned up after himself once the repair work was done. He was very professional and courteous, and took all of the necessary precautions to protect me and my family during this COVID19 pandemic. My technician was also thoughtful enough to provide me with an estimate of the total cost of my repair before starting. I really appreciate the service I was provide it today and I look forward to using Roto-Rooter for my future plumbing needs. They make plumbing repairs a breeze!! Thank you to my technician Travis, and the entire Roto-Rooter staff!
We had an issue with our kitchen sink because the water pressure was not normal Danny came out and diagnosed everything and was very upfront about information and the potential problems and costs we may have to have. Luckily, it was a quick valve replacement and he was in and out in no time. Very satisfied.
Adrienne O'Docharty
2 years ago
I work in an interior design studio and our plumbing has never worked properly. A week ago we had someone come out and “fix” the toilet, however it only worked for a few days. When Eugene with Roto Rooter is came out today he not only fixed it but was honest and told us we really need a new toilet. It is always a great experience to work with kind, smart, and honest people. Thanks Eugene!
The plumber came from next door a while ago, accessed my faucet (neck was stuck) and told me to call Delta for a replacement. Got a replacement ( saving me $$) called for the same technician at 4:30 today and by 6:15 my new faucet was swiveling:). I'm a happy customer!!!
The technician showed up 1.5 hour late. Came in for 4 minutes, evaluated the repair, quoted a price and a 20 minute repair time. Proceed to spend 45 minutes sitting in the shop van preparing an invoice. Then did the 20 minute job. Toilet has not stopped running since he left.
Riley Zimmerman
6 years ago
Excellent service! Free estimates, unlike the other companies we called. The cost estimate was also lower than the competition's, and the final price was even lower than that since the technician completed quicker than expected. Our technician was very polite and helpful. Will certainly use again and would recommend them.
After getting two other quotes for well over $700, I called Roto Rooter. I expected to hear a similar number and was happy to hear half the price. I’m positive that the other two plumbing companies saw me as a stupid woman and wanted to swindle me. I can appreciate the high quality and cost effective service I received from Roto Rooter. ALSO, he not only cleaned his mess up, but then scrubbed my tub clean from all residue, scrub brush and shower cleaner. So impressed with the all around service!
Unika Valentine
5 years ago
Wayne Newsome tech number 3112: Wayne was straight forward when i had plumbing issue in my home. He fixed the problem at a good timing. He was very professional and understanding. I would recommend him to anyone having plumbing issues.
Quick response and good diagnostics price seems very high. $450 to get rid of a clog where we already knew where it was, quoted $5500 to have a pipe 15ft pipe replaced. Think the guys that came out were wonderful and efficient but do not like the price and would not recommend to someone if they asked for a plumber
Nicholas Kelley (Nakblue)
a year ago
Austin with Roto Rooter did an amazing job replacing my leaking water heater and his professionalism and customer service was truly exemplary to say the least. Austin did not only do the installation but was insightful and willing to educate me on the issues that needed to be address, as well as patiently explain to me how the overall system operated so that I was better prepped for my own preventative maintenance. I got way more than a new water heater but knowledge about what makes it tick.In addition to his openness to educate he was overall genuinely easy going and a joy to talk with. He made the whole experience which normally would be aggravating and overwhelming more personable and engaging. I could not speak highly enough to my friends and family about the experience and the superb service that Austin provided. I hope to avoid any future plumbing issues in the future but without a doubt I know who to call when it occurs.
Maryjane Bradshaw
a year ago
Adam was polite and answered all questions clearly. He was very knowledgeable about his work. He was very pleasant and easy to deal with. Highly recommend.
Excellent service from beginning to end. I called around 9am and someone was at the house by 11am. John, our technician, was very thorough and knowledgable. We would definitely be calling Roto-Rooter for all of our future plumbing needs (not that we're hoping for any more problems!).
Really enjoyed my experience with roto rooter. I had a brooken toilet situation, come to find out it was both my toilets failing on us. Jack Fried was very friendly and gave me some great advice. He came by in the middle of the night, ready to return the next morning bright and early to help and solve our situation. By far the nicest plumber we ever had to deal with.
Terrible experience. I was told they were going to call me before they arrived to tell me their eta but did not. When Todd Bryant from Roto-Rooter arrived, he looked at the leak for 30 seconds (no exaggeration) before telling me it would be $1200. He explained nothing, it was terrible customer service, and not a business I would work with. Since I had prior knowledge to the issue of needing a patch and the cost associated, we obviously did not use them. Luckily, I got an estimate from Bizzy Bee Plumbing for $300 (who I could't rave about more-they're amazing, I'd highly recommend them) and we obviously used Bizzy Bee and the leak is fixed! Again, did NOT use Roto-Rooter and would not recommend them to anyone.
John called to confirm that he was en route, arrived on time, assessed the problem, obtained the appropriate materials, fixed the problem and cleaned up the work area. The work was excellent, and John was pleasant and personable to work with. The solution to the problem saved us time, money and extra unneeded expense.
Had a pleasant experience with Travis. He was friendly, explained and answered questions as he worked, and overall was very helpful and professional. Would definitely recommend.
Adam was incredibly professipnal, kind, and understanding. He explained very clearly what happened, and taught me a few things about plumbing that were just good things to know, not related to what he was there for. 100% would love to have him back for any future plumbing needs. It was a really stressful day/situation, and he went above and beyond to help make it better.
Caitlin Howley
3 months ago
Josh is amazing. He helped me be calm with the situation from afar.*Edit I worked with Peter yesterday. He was discreet, ever so kind, no judgements, and got me the information needed to assist my project. Sorry guys, I WILL be calling again.
Jason was extremely helpful and patient. He got the job done in a timely manner and he explained the whole process clearly. Christmas was very hard for us not having water but he helped get the piece fixed and it allowed us to turn the water back on. Thank you Royo Rootwe for your knowledgeable plumbers
Paul Houlbrooke
3 years ago
I had an excellent experience with the guys at Roto-Rooter. After initially being unable to unclog my outdoor drain (there ended up being a massive root in the pipe), they were able to get someone to come by that evening and replace the pipe under the yard. The two guys (927 and 57) worked in the rain and in the dark to complete the work.
David Bridgman
8 years ago
Called about a clogged washing machine drain pipe and they said they could not give a quote over the phone, would have to give it when they got here after they saw the problem. When he got here he looked at the pipe and said he could snake it for $334. This is a basic clog, he did not inspect it with a camera or anything, just looked at the pipe and said $334 to snake it. Seriously, if your clog services start at $334 for the most basic service, don't waste people's time with an appointment and making them wait on you to get here. You may be able to rip some people off with that charge, and I know you think you have a better chance of having someone agree to that insane price once you've weaseled your way into their house, but my recommendation would be to not call these folks in the first place unless you want to pay well over double the market rate. The plumber was very polite, I think tactic is a company policy.
Gloria Thorne
10 years ago
I had a leak in the crawl space of my home on 10/17/12. I'm a repeat Roto-Rooter customer because I continue to receive quality plumbing repair and excellent customer service. They willing work with me until the job is done. I highly recommend the team at Roto-Rooter to anyone in need of plumbing service.
Darryl Pierce
2 years ago
One toilet's tank stopped filling, another's was making noise. Erik quickly identified the issues, fixed them, and explained what was needed. I will definitely have him come back for other repairs when needed.
Adam Heinrich
8 years ago
Roto-Rooter did a great job! They arrived within hours of me calling them, and the plumber fixed my problem in about an hour! Very happy with the service I received from Roto-Rooter in Raleigh.
Ryan Hirsh did a great a job. He was super thorough and honest. Would absolutely work with him again anytime!
Chris Pugliese
4 years ago
Overall good work with team members showing up when they said they were going to, and took care of business. There are two reasons I can't give 4 or 5 stars. First - after promising the estimate wouldn't change, even if they ran into something unexpected, they ran into something unexpected and tacked on 500+ more dollars to the bill. Second, despite verbally telling us that there was a 10 year warranty on the work, putting a 10 year warranty on the estimate, the final bill said 5 year warranty. We were told to just change it and initial, and they would do the same, but they never initialed next to the change. In short, the work itself was great, but the professionalism and organization was lacking.
James Santini
7 years ago
I'm a superintendent for a commercial general contractor, and while remodeling a bank we had a sewege back up in the middle of the night. David Guin (tech#2379) arrived promptly, and cleared the drain in a timely manner. As an added bonus, he stuck around and helped me clean up the mess. In any case, I had a good experience with this company and would use them again.
Madeline Short
2 years ago
Tim did a fabulous job! He was professional and super efficient! This was our first time needing a plumber and it was a great experience.
Don't waste your time calling anyone else...Roto-Rooter provided immediate and professional service. Our tech, Kevin #1718, showed up on short notice- at 9:00 PM and did not leave till everything was perfect.He even made some suggestions that we can look into at a later date.We felt sure the minute he stepped in our house-that he knew what he was doing.He got the water problem fixed and our water back on in a timely manner.He covered his feet coming in and out of our house on a rainy night and left the kitchen clean.We have called Roto-Rooter before and will continue to call when we need help---we suggest you do the same.
William Panagakos
8 years ago
I called Roto-Rooter today (Sunday) with a leaking double check valve assembly back flow preventer for my irrigation system. David, Certified Master Plumber, showed up at my front door within 2 hours. He was friendly, courteous and very knowledgeable. He inspected the valve and said that the problem is most likely a build up sediment in the valve. He took the valve apart, cleaned out all of the components and rebuilt the valve on the spot. It was fixed within 30 minutes, and saved me a bunch of money vs replacing the valve. I could not be happier with the service I received today from David (Tech #2379) at Roto-Rooter in Raleigh, NC.
I had water back up into my bathtub and toilet late on Saturday evening as hurricane Florence was hitting the area. The water overflowed into my garage and bathroom. Roto Rooter was able to get someone out Sunday morning to snake the line clearing the blockage and replace my cracked toilet. They also sent the water restoration team to get pictures to file with my insurance, as the dry wall will have to be replaced in both the bathroom and garage. Roto Rooter provided fans and dehumidifiers for both impacted areas to start drying everything out and prevent further damage. I am so thankful that they were able to get out so quickly, make repairs and help get my insurance claim filed. Everyone was very helpful and reassuring, which I really appreciated in my very stressed out state.
Erik was great. Came quickly when we called.Assessed the problem and called in another crew to complete the repairs. Then dropped by a couple of weeks later to check on the repairs.Excellent Service.
Excellent and prompt response time, courteous office staff, and RR kept me updated at all times prior to appointment time. Robert the service man was professional, competent, and very helpful. I didn't expect to receive and rarely experience such exceptional customer service. I'd recommend you guys to all my friends and family. You bailed me out of deep sh_ _...literally! Thank you.
Zach was awesome! Two unions had burst and the crawlspace was like a wading pool by the time I discovered it and shut the water off. He went in and saw what a mess it was, just replaced an entire run of pipe in no time. So nice to have water again!
Myles Robinson
2 years ago
Our toilet backed up two days before Christmas, and after calling a few others we were worried that no one would be able to respond until after the holidays. Roto-Rooter not only showed up that same night but quickly resolved the issue and provided a quote in a straight-forward way. The technicians Matt and Clay were courteous, knowledgeable, and helpful.
martin harris
11 months ago
Mr. Wayne was very professional and diagnosed the issue quickly. He was able to resolve the plumbing issues. We are a repeat customer and Mr. Wayne has provided services all three times. Thank you so much job very well done.
Victoria Rubin
10 years ago
I called Roto Rooter for help with a running toilet. The plumber was over within a couple hours and explained our options clearly, he got the job done quickly and was professional and friendly. Ask for tech #794!
Travis, came by and was efficient, professional, and very personable. He worked quickly to find the leak in waste water pipe and informed me on the next steps.
I had a major water leak directly adjacent to my foundation. Roto Rooter fixed it in one day and had their restoration team out the next day. They also handled all of the claims and paperwork with my insurance company. They could not have done a better job. Highly recommended!
Karlee Porter
11 months ago
Daniel is the best plumber I have ever had honestly. He worked fast and was very kind. I recommend this company 100%. Great experience!
Justin quickly found my issue. He explained to me what happened, the cause and what the fix would be. He also socially distanced and wore his mask. He had a positive additude and was very friendly. Would definitely use again.
C Shane Studley
2 years ago
Austin saved the day! Started my Monday morning with a cracked water pipe that was spraying water all over my garage, flooding the floor, etc. I had to shut off the water to the house and pray that I could find a plumber to help in a timely fashion, especially given I am working remotely at home with two grade schoolers and a baby. Needless to say, I needed the situation resolved quickly and with as little stress and disruption as possible. After calling a couple other companies, who could not accommodate a prompt emergency repair call, I tried Roto-Rooter. Just two hours later, Austin and his apprentice were there to witness the chaos and save the day. They were professional, respectful, and knowledgeable. In the future, Roto-Rooter will be my first call with any plumbing issue! Thanks again!
Jeff was great in fixing our clogged kitchen sink. He was super helpful and very knowledgable. Thankful to have the problem taken care of quickly and efficiently.
I was getting get quotes of $150.00 from licensed plumbers to come check drain under Kitchen sink was correctly installed and then I finally called Roto Rooter and they came in couple of hours and gave me something in writing that drain was installed correctly without charging me a dime!I am impressed and will always count on Roto Rooter for all plumbing services.
The service technician was nice, heard about the issue we were having patiently and then completed the work very professionally, and in the end cleaned up the job site neatly too. His tips on what is good to do and not to do with the kitchen drain were very valuable.For the service and professionalism, I would highly recommend Trey for future jobs from Roto Rooter if they could send him.
The team responded quickly and professionally to our needs. Even though it was late at night, they worked hard and made sure our needs were met. They really did a great job.
David Kittrell
a year ago
Both the plumber, Justin, and the water damage mitigation specialist, Brian, were excellent! They were professional, kind, and got right to the work both finding and stopping the leak in a wall within my home. It was in a difficult spot to find, but they were diligent and extremely careful when making sure the leak was fixed regardless of its location. Excellent service all around.
Makenzie Wilson
11 months ago
Daniel is the best plumber. He was very kind and considerate and worked really hard. Got our problem fixed quickly!
Great experience with Roto Rooter and they resolved the issue quickly. The tech, Wayne (#3112) was outstanding and worked on a day with above average hot temperatures. He stayed for hours until the job was done with no complaints.
Wayne (3112) and Eric came to unclog a pipe for me today. They were very professional and resolved the problem in no time. They also cleaned up well after the job was finished. Very satisfied with my experience! I definitely will be using roto rooter as my go to for plumbing service!
I just had the best plumbing service call I have ever had. Jeff Fletcher from Roto Rooter of Raleigh, NC was courteous, explained exactly what the fees were going to be and what would be included in the service, and most of all made me feel comfortable in understanding everything that he was doing by answering my many questions in detail and so that I was totally clear what was happening, what he found, and the ramifications of what he found. In addition, their service call line was also prompt, courteous and helpful. I would 100% recommend them and use them again.Joe Pauli
I had the pleasure of meeting Jean in Raleigh/Garner. He was TERRIFIC! He helped me when 3 other plumbers couldn’t or wouldn’t finish the job! I will definitely recommend Jean and Roto rooter
Mauridi Simba
2 months ago
Kyle did such a phenomenal work. Very professional and very punctual and the price is reasonable as well. Would 100% recommend again!
Steve Gonzalez
5 years ago
I have removed 1 star from my original review on 07/21/18. The reasons are as follows:1. The repair cost $500 + was too expensive for what had to be repaired.2. When the service technician was finished,with the repairs he did not offer to clean up the sheetrock or insulation under the kitchen sink that he removed to expose the pipes.I would have expected better service considering the expense. I am very dissatisfied, and will not be calling your company again for repairs !!
Stephanie Hanks
a year ago
Got home at 6pm with a leaking water heater in my garage. Called Roto Rooter. Justin was at my house before 7pm that night and back by 12pm next day to install a new water heater. Very kind and professional. Was finished that after by 4:30 with hot running water. I’m very pleased and very thankful!
Wayne 3112 came at 7;30 pm and was pleasant and professional Completed the job very much to my satisfaction Also educated me about pipe shield which i will purchase within the next couple months . would definitely call this company for any future needs and would definitely recommend this to friendsand neighbors
Amanda Andrews
10 months ago
We had a clogged pipe which led to a backed up toilet. Ryan was our service man and he was excellent. Very personable and fast. Overall I was very happy with the whole.experience!
Corey McMillan
7 months ago
I called around noon on New Year’s Day, and they scheduled a visit between 4 and 8 PM that day. Around 7 PM they called back and said they wouldn’t have anyone available to come that day and rescheduled between 10 AM and 2 PM the next day. They finally came out at noon. Cory was very professional and solved my issue very quickly.
Wayne Newsome was a fantastic Plumber and person. Great job. Wil definitely use again or recommend .
Wayne tech #3112 has come out to our property several times over the years. Always friendly and professional. He gives great advice on how to prevent issues in the future. I definitely recommend him if you need a good plumber. We have 140 rooms to take care of
Dustin Endicott
2 years ago
They were able to perform service on the same day I scheduled an appointment. Both technicians were professional, knowledgeable and took the time to explain the cause of my issue, how they repaired it and how to prevent it in the future. Very reasonably priced, will definitely go back to them for any plumbing needs in the future.
Jerusha Weaver
11 months ago
Adam was great! Very efficient, on time and well organized. I would highly recommend him.
Wayne (3112) finished the task promptly. He and his assistant are courteous and professional. We are satisfied with the results. The service is good but their charge is very high.
Nick and Dana Babbs
2 years ago
Eric B. showed up at our house at midnight to diagnose the leak and followed up with a call the next morning. He was very informative throughout the entire process. He explained the steps he was going to use to fix the leak and presented the results when he was finished. The company had very reasonable pricing. I would definitely consider using Roto-Rooter again.
Our technician was great. Professional, personable and knowledgeable. He fixed our toilet quickly and also explained to me what the issues were that he was working on. Very satisfied with today’s service.
William Britton
a week ago
I was happy with the quality of work but I thought my job was a bit pricy. I guess you pay for what you get!
tina williford
11 months ago
We called Roto Rooter to come to unclog a floor drain in our business. I asked when I called what the price was for the service call and was told that they didn't know how much until the service tech arrived. I had already searched other agencies and knew it was about $200-$225 for a drain snaking. The tech quoted me $500 to do the work which was double what others were charging. Since the tech was not on time, there was not enough time to call anyone else. The tech also told me that he was hitting something hard in the line and had to really work it the line to get it free. I asked if he had broken anything while forcing the snake and he said he wasn't sure but he could get the camera tech to come and look. I said I wasn't interested to pay another fee, which he said was free, then said the tech couldn't get past the pea trap with the camera.I feel like I was overcharge and Roto Rooter could have given me an idea on the phone instead of holding me over a barrel to get this service done at the last minute.
Had a clog that caused a backup into a bathroom. They came out on a Sunday (no weekend or emergency fees) got the clog free. They were super thorough and found an additional problem which also needed to be fixed and it was repaired the next day. They also sent out a water mitigation service that was able to work with my insurance company to get my home repaired. While it sucks to go through what we dealt with roto rooter was very helpful
Eboni Brickhouse
a year ago
Carlyle was kind, professional, and corrected an issue that the previous plumber ( from my warranty company) created. Thank you !
Scott Banzaca
7 years ago
Luke (tech #644) from Roto-Rooter is awesome. Very nice guy. Came out to my house for plumbing backing up into the house in October. Had to return in December as well for same problem. Came out on his day off, fixed the problem and went above and beyond while doing it. Clearly an excellent company and technician!
Vanita Lockley
a year ago
The representative was very knowledgeable about the leak we were having and was able to offer timely, cost-effective ways to fix the problem.
Roto-rooter was VERY prompt in getting a tech out to fix our problem. From original call to finished work it may have been about 1.5 hours. This busy mom could not have asked for faster service to get our main toilet working again. Scott was very professional and experienced. Plumbing prices are always shocking, but I would say that the final price was on par with other plumbers we have hired.
Emma Killough
2 years ago
Eugene was very polite, followed procedures, and was very knowledgeable. He helped to diagnose the problem, made me feel at ease with a not great situation, and was efficient in his solution! Based on my experience I will call Roto-Rooter again! Highly recommended!
Roxanne Stevens
7 years ago
We had a cartridge go bad in one of our bathrooms resulting in the inability to turn the bathtub water off. Roto-Rooter technician Luke came out within 1.5 hours and had it fixed in 30 minutes. What a relief. He was experienced and professional. It was a little expensive, but I wouldn't expect emergency service to be cheap. I tried calling several local plumbers but despite having open hours in google, they either didn't pick up the phone or couldn't come out.
James Lanouette
2 months ago
Gotta change my review. They just quoted me over $300 to unclog a drain. $300. I waited a day, and an independent plumber came out and did it for $100.Roto Rooter has permanently lost my business.Their plumbers also try to pressure you into writing good reviews.Wow. $300. Plus some garbage drain cleaner stuff at $60/gallon. You guys are just taking advantage of less knowledgeable people.
Mitchell Puryear
2 years ago
These folks were exceptional, helping us solve a significant problem with the sewer line. Their technician (Austin) was way beyond just being helpful. Smart, Cooperative, and a super hard working person. He was pleasant and kept us informed as he worked through and solved this difficult puzzle. Many Kudos to him for all his help!
Mario Hernandez
a year ago
The service technician did an amazing job. He was prompt and professional. He provided information and answered our questions before starting the repair. He left us with a great impression of the plumbing company and their services. Would use them again.
Anthony Contini
7 years ago
Called Rotorooter at 11PM for immediate assistance - earliest they said was between 8-10AM next morning. My issue could wait till this time.Scott came out first thing in the morning on the short notice job. He arrived earlier than expected (7:30AM) which worked great for me. He quickly assessed the issue and gave a time and cost of the work to be expected - which he came in shorter time and cost of quoted! :-)It was dirty job, and Scott handled with no problem as he knows his stuff. I will be requesting his expertise for any future needs of plumbing to my home. Very pleased and happy I had received the quick immediate service.
gizelle d. McKinnon
6 years ago
Service on a Sunday no doubt was a pleasure far beyond words. Steve welcomed me like we were old friends. He talked to me and not down to me. He talked about alternative measures if it came down to it but he snaked it and that did the trick. He spoke about something I need to do every year to keep the pipes clean, I can go on and on, the end results was a clear pipe and a good price. Thank you Roto-Rooter.
Bonnie Denkins
4 years ago
You can imagine our dismay when we discovered on a late Friday afternoon that Aqua had just dropped a notice the day before on our porch that a pipe had been leaking for over a week beside our house. We had used Roto-Rooter before and called them. There was an actual person that answered and they arrived quickly and were here until after midnight fixing the problem. No extra expense due to the timing, just the usual charge for their service. The plumber was so nice and very thoughtful and was back Saturday morning very early to check the repair site, fill in the hole and turn our water back on. They are our Number One go-to for any of our future plumbing issues going forward.
The Roto Rooter team was awesome. We had family in over the Thanksgiving holiday and the team was able to complete some significant work in a timely and professional manner. We avoided some big problems. Thanks to David and the team!
Easily made an appointment online. Dispatcher called early to let us know when he would arrive. Travis arrived exactly at the time estimated. He quickly and thoroughly assessed our ongoing problem. Then, he did what many other plumbers have not be able to do - he actually figured out what was wrong (the underlying problem) and fixed it!! Travis was friendly, honest, and expedited the job quickly. His recommendations were very useful. He was one of the best plumbers we have ever had come out to the house!
Deborah Coclanis
9 months ago
I have used Roto-Rooter twice in the last month. Service has been uniformly excellent. Connor installed a new water heater for us--a big job!--and he was so nice to work with.
Jeremy Petranka
7 years ago
Kevin came out on a Sunday and took his time trying to pinpoint our issue. He came back Monday morning, once he could buy the part from the supplier, and installed it quickly. He was knowledgeable, thoughtful, and considerate. We have a bit of a complex setup yet he was quickly able to diagnosis the issue.
Jack from Roto-Rooter came very quickly to fix our shower that could not be turned off. He was able to find a faucet to replace our old original broken one thus saving us hundreds of dollars since we did not have to tear a hole in a stairwell. Thanks so much!
I called on Friday night and Eric came out at noon on Saturday (labor day weekend). He was very friendly and very thorough. Included free camera view of the sewer. Great experience 👍
Megan Piccini
11 months ago
Our plumber was on-time, knowledgeable, and helped correct our situation with the kitchen sink. I would definitely use them again.
It took two trips, but they finally got the drain cleared. The second plumer that came down from Raleigh, had a camera that he used to show me where the stoppage was in the drain and explained what was happening and why the drain keeps getting plugged up. When he was finished he showed me with the camera that the drain was cleared so I felt confident that I would not have a problem again for several months.
Eric came to the house was very professional and courteous. Diagnosed the concern and fixed our issue in a very short time. Would recommend folks to use Eric he does great work and was very helpful.
Lauren Wilson
7 years ago
They sent a guy out within an hour, he knew exactly how to fix our leaky sink and talked us through the problem. Very professional and knew his stuff. He fixed our sink and we are now leak free!
Bradley Fournier
7 years ago
Our worker was polite and did his job quickly and efficiently. He was very clean and even laid a tarp down to prevent any water spillage. In and out in under 45 minutes for our clogged kitchen sink.If you have any concerns after the iob is over, customer service is excellent. Mr. Adam Davis, a manager, was great in helping solve a small issue I had.
Samantha Fuller
7 years ago
Wayne, tech #3112; came out to our apartment complex Meridian at Harrison Pointe and spent all day working on an issue we had here. He was very polite and helpful and came out very quick once they were called out to help us. He was clean while working and after as well. If we ever need their service again we will certainly give them a call first! Thank you Wayne for all your help and for being so kind.
On time very professional and neutral service provides by Wayne regarding a clogged sewage pipe. Advised of best course of action and next steps.
Definitely recommend
Chris Farrell
11 months ago
Had a root-caused sewage backup - toilet bowl was at the brim - R/R showed up in 25 minutes - they relieved the pressure, flushed out the pipe and took preliminary pictures to isolate the problem. They also had a water damage specialist over in less than an hour (fortunately, we didn't need any assistance there, but it was nice to know they would have been able to get started immediately if needed.
Dustin Overacker
6 years ago
Wayne, Tech #3112, was great. Showed up quick, explained in detail what the issue was, and fixed it fast. Although this was an plumbing problem at the business I own, I would definitely call them if I had a residential problem too. I rarely do this, but I put them in my phone in case - for the future. Highly, highly recommend. - Dustin
Starkey was responsive and on time. He gave us a quote that was very competitive and reasonable, and the work he did was good, quick, and efficient.
Stirling Garrard
3 years ago
Erik Bradley came to the job site the same day as the order for service was placed. He quickly understood the problem, clearly explained terms and cost then proceeded to correct the drain stoppage. Erik was pleasant courteous, knowledgeable and successfully completed the job.
Joan Hanley
11 months ago
Adam was totally professional, courteous, polite and very patient with my extremly clogged kitchen drain which took a long time to finally clear, even after a few snake attempts.Great tech! If I need to call again, I will definitely ask for Adam!
Joyce Griffin
4 years ago
They fit me in. Understood the urgency of my problem. Sent an inspector to see if there was additional damage. Came and completed the work. The service person was pleasant, polite and efficient. Great job!
Desmond from Roto-Rooter Plumbing (Raleigh) came late on a Friday night, and although he didn't have immediate success he stayed until the problem was completely solved. He also gave insight into how to prevent the problem from happening again. Very friendly and professional!
Jessica Kovalsky
2 months ago
I’m amending my review.My issue (the overflow drain in our tub was sealed shut instead of repaired) was resolved within four days (very acceptable considering it was not an active problem). It turns out the gasket was put on incorrectly, which sealed the drain. Roto-Rooter responded within a day of being contacted and sent someone out to fix it within four days. I’m satisfied and very happy at how it was handled. Customer service is always the most important consideration for me. Mistakes happen. It’s how a company deals with it that matters. Because of how they handled it, I wouldn’t hesitate to use them again. They are expensive, but at least they stand by their work.
Marcella McCord
a year ago
Justin came us and was able to immediately diagnose the problem. He was able to get the repair done quickly and gave us all the information and contacts to hello get the problems caused by the leak cleaned up. He was informative and professional
Monette Harris
2 years ago
My shower handle would not turn off the water. Eugene was prompt, professional, and knowledgeable. He was able to troubleshoot the issue to an obscure part, replace the fixture, and made sure it worked before he left. I would recommend him again with no reservations.
Thomas Douglas
7 years ago
Considering the circumstances, we had a very positive experience with our Roto-Rooter tech, David Guin. David came out on a Monday night around 9pm and had us all fixed up within an hour or so. He was courteous, polite, knowledgeable and prompt with his service. I will definitely be calling David and Roto-Rooter again for all of our plumbing needs.
Thomas Barnett
2 years ago
Gene was exceptionally professional, knowledgeable and provided insight to our drainage issue that others never suggested or provided - would definitely use the service again and ask for Gene in particular
Martha McRae
7 months ago
Great on-time service! I would not hesitate to refer or to use the services of Marco Valdovinos & Woods of Roto-Rooter!
Deneen Barrier
4 years ago
Austin S. arrived sooner than I expected. He was professional and explained what the problem was and how he was going to do the repair. He was organized and cleaned up the area he was working on. Top notch!
Called Roto-Rooter 2 days before I scheduled to have them come out to the house. They gave me a time frame of 10am-noon. Got a call around 9am that said they might be a little late. I called them back around 5pm wondering where they were and they told me that due to high call volume they weren't sure when they would come out to my house. Not sure what high call volume has to do with the fact that I had an appointment setup from 10am... Got another call around 8pm that said they might be able to show up at 10pm. Told them not to bother. Will find another plumber that shows up on time and doesn't waste 12 hours of my day keeping me waiting at the house.
Audrey Mckinnon
3 years ago
Tim arrived early and was very knowledgeable. He completed a task for me in 20 minutes that I had called several other contractors about a week earlier. Prices were a little high. However I wanted this task completed and was willing to pay. I will use them again.
dave williamson
3 years ago
The gentleman was really realty helpful, professional and informed me at every step what he was doing. He is really an asset to your company.....i like him. Felt like he was really trying to help me. Roto-Rooter has a customer in me....like your service
My toilet was bubbling one evening. I thought that's odd. The next day, it was stopped up. I called for service. Before the man arrived, waste had backed up into both bathtubs! I was horrified. He cleaned the drain outside and informed me that the pipe was broken. He also told me that the cleaning would last for a little while but, it was going to happen again. I was quoted a price for the repair and he said that I had time to decide what to do, but don't wait too long. It took a couple of weeks to get the money to together. I called on a Saturday to schedule the repair. On Monday, Brandon and another guy (sorry, I don't remember his name) showed up promptly at 10:30. A few minutes later a man from the utility company showed up to mark off the service lines underground. They started digging and sure enough, they pull out a broken pipe. They explained what they were doing and how the repair was going to work. They did a great job! And you can't even tell that the yard was dug up right there! It was costly, but what plumbing isn't? I'm pleased with the work and can be at ease knowing that I won't find sewage in my bathtub. Thanks Roto Rooter!
Our regular plumber could not come out to unblock a drain on a Sunday afternoon due to flu in the staff. We called Roto-Rooter in desperation., and it was. Over $350 with a coupon, for what took ~10 minutes. While I understand it is emergency services, I find them excessively gouging. They throw in a video of the drain, which i did not need, and used to be an extra. Now they add it to the price.i will avoid them unless desperate.
Wayne was very professional and polite the entire process. He warned of possible toilet scratches but he did not scratch it. Recommend treatment for preventive maintenance. I was very pleased with his service.
Anthony Weber
6 years ago
Fast response on confirming an online service request. Fair price for coming after hours for a standard service (after 730!). On top of that Robbie our tech was friendly, professional, and efficient. Will use them for any plumbing needs!
Christopher came out, and found the issue in 2 minutes flat. The fix was free. He didn't even charge. Nice guy, professional expertise. Definitely recommend! I'll be using the service again, and hopefully they send Christopher!
We had a clogged shower drain we couldn't clear with multiple Drano tries. We called for service and they were responsive. However, they are exorbitantly priced. For 20 minutes work they charged $400 for labor. Ridiculous price that if we knew ahead of time we would not have chosen them.
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