Carolina Plumbing & Repair

Today ( 2/23/2021)I had the pleasure of meeting Richard and Anthony. They did an awesome job with locating the leak/repair in my front yard. They are very knowledgeable and got the job done. I definitely will continue to use CPR for my plumbing needs!

These guys looked at my pool heater like it was some kind of alien technology, and started googling on their phones how to diagnose the problem...heck, I could've done that. They couldn't figure it out and became hostile almost to the point of physical intimidation when I argued that I didn't want to pay them unless they actually fixed the problem. Run from these people!

I called Carolina Plumbing & they were able to come out the same day. The tech was very professional and knew the problem with our faucet right away. It was just clogged with minerals because we are on a well. It took maybe 15-20 minutes. I was never told there was a $288.00 minimum for a service. I thought that was way to excessive for the amount of time for the repair.

Anthony was asked to come to our property for an annual back flow testing. He claimed some parts were broken in our assembly and that we needed to replace the entire thing. We told him that we decided not to do it, but he came back a few days later on his own and tried to perform repairs, where we had to remind him that we didn’t ask for that. Somehow we were still charged a diagnostic fee for the second time even though we asked them not to come back.

We ended up calling Bizzy Bee and they did the back flow testing for us….and that they found no broken parts at all.

I was extremely disappointed because Anthony came and did good work in our home prior to this (installed a kitchen faucet). I have no idea how anyone can just assume they can come back to someone’s property without permission after being told that we didn’t want any work done (in addition to lying about broken assemblies).

Working with this company was a complete disaster for the beginning! I would NOT recommend this company to anyone. Appointment time was for first thing in the morning. Technicians showed up at 11:30am. Our project was NOT done with precision and professionalism as stated on their website. As you can see from the finish project photo, the water regulator handle sticks out over 1 1/2 from the face plate and they failed to put a thread end on the water spigot pipe.

I had a lesak in my front yard so I called them to get a quote on replacing it. They were able to repair it instead of replacing it. Thanks guys.

I had a hot water heater issue that developed on Saturday. I called what I thought was a larger reputable company on Saturday. As of Monday morning at 0945 I was STILL trying to get the larger, and obviously unreliable company to my house. I called Carolina Plumbing and Repair on Monday morning at 0945. Within 40 minutes, Tim was at my house. An hour and a half later the repair was complete and Tim was leaving. I don't usually leave reviews like this, but after the issues I had with the other company and the GREAT response I had from Carolina Plumbing and Repair I thought--why the hell shouldn't I let other people know how GREAT this company treated me? I guess I should also leave a review for that other company that ended up being bad. I will do that eventually, I won't say who they are here but their initials are ARS. Time gave me an estimate of the repair cost within 10 minutes of arriving and the repair was right at that estimated cost. If you are looking for a plumber in the Garner/Raleigh/Cary area--in my opinion--you CANNOT go wrong with Carolina Plumbing and Repair. Go ahead, give em' a call. You won't regret it!!!

I had some problems getting my GC to permit the work he had done in my home. I decided to just get it taken care of myself and called Carolina Plumbing & Repair. While NONE of this was Carolina Plumbing & Repairs fault or problem, when I called Paul to ask for help getting things permitted and inspected he was literally at my house within 1 hour. He was extremely helpful and understanding. He got everything resolved/permitted for me in 2 days. Frank has been out to my house multiple times and is always extremely polite and courteous. Carolina Plumbing & Repair will be my first call for all future plumbing needs, it’s very hard to find such good people and help! I have already recommended them to friends.

My mother-in-law called to have someone come out and look over the plumbing in and around the house for leaks because she received an unusually high water bill of over $50. Typically she pays around $30. The gentleman came out and looked around the bathrooms and kitchen and then, without asking, replaced two floats in two toilets, which were fairly new and not leaking. He charged her $309.

My mother-in-law didn’t think the floats were the issue, but waited for the next water bill to make sure. She soon received the next month’s water bill of $908. Finally, a family member came over and after much looking under the house and anywhere there was a water supply line, they found a faucet in the back yard was on and the attached hose was leaking. They turned it off and the problem was solved. My mother-in-law called the plumbing company and spoke to a young lady and told her how the man replaced two good toilet floats, didn’t look around and how much he charged. The young lady basically said there was nothing she could do.

I called today and spoke to the office manager. I let him know what the service technician did when he came out and he said that if he would have talked to her, he would have come out and looked around. He also said for her to call and talk to him if she had another plumbing need. I told him my mother-in-law was a little gun-shy now of Carolina Plumbing and I didn’t think she would be calling them again.

My main frustration is that the service technician didn’t look around, didn’t ask where any supply lines or outside faucets might be or look under the house at all for water leaks. In my opinion, this isn’t good customer service and borders on taking advantage of someone who doesn’t understand plumbing.

As part of my job I have a need to hire plumbers every week. They are my go to plumbing company. They are always willing to help out in a bind or an emergency. They are my first call every time. I have yet to come across a problem they could not handle. Knowledge, prompt, great attention to detail, clean, polite and priced right. Highly recommend

So my tenants called, which my lease states I will not be responsible for outside services, the man came and inspected and said I don't have time to do this now, came back next day and said he could not fix unless he tore up walls and cabinets, so he put $20 shark bite cap on and it still leaked. They wanted $305.92 and didn't repair, turned us, the landlords into collection agency.

My home was built in the’80s. It is full of polybutylene pipe. Needless to say I have had more than a few leaks over the years. Carolina Plumbing has been there for me every time. They came out straight away and resolved my issues. The nicest people to work with! Very helpful!! They worked with me to find the best solution. Highly recommend!

I have used Carolina Plumbing for major and minor plumbing service and repairs. I was very pleased with their professionalism, skill and workmanship. They were timely and reliable, and their cost was very pleasingly within budget for the work that was performed. Most recently I had an emergency repair, and they were my first call. They showed up asap, and the repair got me back up and running, and they did not soak me on the bill. Thank you, Daniel and crew, at Carolina Plumbing, as I can highly recommend them for all your plumbing needs.

I had several repairs that needed done under my ahs warranty.
So I did not choose this company, the insurance company chose for me. I could not be more happy with the job the guys did, I had several additional repairs done
that I needed. I called around for estimates and they were reasonable AND did a great job. I had several questions they were able to help me with. Personable and knowledgeable. I will certainly being staying with Carolina Plumbing for any future needs.

We called Carolina plumbing to install a toilet that we had already purchased from Lowes who gave us a price of 176.00 to install with delivery. We couldn't agree on a good time line so I decided to bring the toilet home and call a plumber on my own, I called Carolina plumbing and told them I needed a toilet installed and remove a second triolet to check the flange he never said what the cost would be. after they did the job he gave a ridicules' price of $580.00 and told us that it would cost us to replace the cracked flange another $582.00. I was shocked at this price I called the office and the person I talked to said he would come over the house and check it out. That never happened he called back and said that the cost has gone up after he talked to his INCOMPIDENT workers that were over my house. I am 83 yrs old and have done many handyman jobs
and would never take advantage of anyone. I had already checked on the cost of the flange at 20- 40 $ I paid the ridicules' bill for the toilet installation and said no to the added repairs. The next day I had two plumbers from Rocky Mount come over and replaced the triolet flange and remount the toiled at a cost of $150.00 which included labor and materials. The people in charge need to be more observative of what their incompetent help tells them about the cost of jobs. I can never use or recommend this company to anyone in good conscience.
Stan Jay

Have used this company a few times and highly recommend them

Deserved ZERO stars, had to give 1 to be able to post here.

If you want delays, aggravation, frustration, cost overruns, Carolina Plumbing and Repair is your company. I hired them to do plumbing for my new residential construction, my biggest mistake!

They failed rough-in inspection and took almost three weeks to comeback and correct it. These guys have more on their plate than they can chew. They are grossly understaffed, they lie about scheduling, they don't do it right the first time, and hope to get by.

They are always in a rush, and do not dedicate time and effort to do it right the first time. For example, they ran the water leak test for rough-in inspection and did not take the water out from the drain lines after inspection. With cold temps the water froze and busted the pipes, this was on January 10th 2018, as of today they haven't come back to fix it. We are 3 weeks away from closing and two weeks from final inspection, these guys are still dragging their feet. They have held up other trades from completing their jobs. There are many more examples, and if I wrote them all - I would end up writing a book titled: 101 Reasons Not to Hire Carolina Plumbing and Repair.

I would not recommend them for new construction or new additions.

The technician Andy made me very uncomfortable to the point i almost pulled my gun. In addition he was not prepared with tools or a proper tape measure. He pulled a wooden ruler out to measure my sink and took 30 min to do so.
I won’t be using them for this project.

Oh My Gosh! These guys have gone above and beyond the call of duty! Ordered a new sink as a gift for my son from the Lowes in Clayton. My son had surgery on his right arm and couldn't pick up the sink. I called CP&R to see if they could pick it up and do the installation They picked up the sink, took it to my son's house to install. The sink was broken, CP&R returned it to Lowes for us. When the new sink came in, CP&R went again to pick up the sink, again the sink was broken. Third try, CP&R went, again, to Lowes, checked the new sink - all was well. Installing the sink was the easy part! I appreciate Paul dealing with all the stuff at Lowes for us and not telling me to find a new guy to finish the job. Really appreciated all their help!

Need a plumber? Give them a call!

Awesome service

Great company would recommend to anyone

Carolina Plumbing & Repair has come out to my home twice now. Each time, they have been on time, professional, and courteous. Most importantly, they do GREAT work, they do it quickly, and the prices are more than reasonable.

I plan on only using them going forward when I need a plumber.

We called CPR yesterday for setting a toilet back and re installing a vanity in our half bath. The lady that answered the phone was very sweet and nice. They were able to get to us in the afternoon which is what we wanted. Andy came over to do the work and he was extremely careful, professional and knew what he was doing. What a nice company and I would highly recommend them in the future. Thank you CPR for a great experience and knowledge of your job!!

Had my water heater start leaking bad late the other night, I was able to get it shut off and called Carolina Plumbing the next morning. They adjusted thier schedule and had it replaced the same day I called. Guys were awesome and very professional while working in my house even when I wasn’t there. Would definitely recommended you give them a call, they have my business for as long as I’ll ever need a plumbing company. Thanks again Carolina Plumbing!

What luck to have our water heater start leaking days before a major hurricane. We called Carolina Plumbing at 8am, by 11am they had a brand new water heater installed. Our installer, Tim, was patient and was quick to answer questions. We are grateful they were able to get our new water heater installed before the hurricane.

I highly recommend Carolina Plumbing & Repair. They are honest and truly care about their customers. Their work is professional and they treat their customers with respect. Great people and quality service.

I've used Carolina Plumbing and Repair for years, but I wanted to finally write a review to put it on record. We recently discovered a leak in our ceiling below our master bathroom and the technicians came out to take a look. They were able to look at the situation and come up with solutions that did not involve cutting a bunch of different holes in our ceiling. The solutions were spot on, as we have not had any other leaks. We were told that if we do get the leak again, they would come right back out. They were professional, polite and explained everything in detail about what they were doing and gave us a couple of options to pick from. Every experience I have ever had over the past few years have been a positive one and it is why I keep going back. I highly recommend them.

I was trying to find someone to fix my problem and I found this company from the website. I am unsatisfied with the service.
(1) The appointment was from 11am to 1pm (technician (Andy) will come any time around this time range). But he does not show up until almost 3pm. We were waiting him and can not go anywhere (we got plans)
(2) He worked like 30min with his simple tools but it didn't work well and he gave up. So, the problem remains unsolved and he is charging us 100 usd for not even fixing the issue and told us it will be 400 usd if its fixed. I do not really understand how things work here since there is an hour rate and 400 usd if fixed within 30min? Also, what if second time someone else come from the company and still can't fix it and will we get charged for another 100 or 200 usd again as diagnostic fee?. I was asking the technician and decided to ask the company how things work and at this time I didn't say I won't pay him. But he lost patience and just left while I was calling the company and he told my wife I will never see you again.
(3) After he left, my wife called this company asked how things should work and asked if we can talk face to face since talk through the phone can cause some misunderstands. But they denied it and their attitude was awful. Their voice sounds being annoyed by our questions and I have to speak for my wife because my wife is not capable of handling their attitude.

All in all, I understand there might be some misunderstands here like some company simply sent people to your place and charge you hourly without any pre-inspection just for giving quicker service. But what I can not really withstand is the technician's bad attitude, not being on time and also the people in the phone sound so annoyed.

Follow up: They said send someone come my home to do a free estimate today around 1pm to 5pm but no one shows up at all.

They did a good job, get a price before you get the work done I asked for a discount after my work was complete because they charged me for two men working when one man could have done the job.