Poole's Plumbing, Inc.

We recently moved to the area and needed a day’s work of plumbing tasks completed from installation of faucets and toilets to replacement of our shut-off valve. It was obvious that when the person came out to do the estimate, we had the right company. From the estimate to the end of the work, we were impressed with the knowledge, skills, and professionalism. We wouldn’t hesitate to use Poole’s again. Thank you!

I called and got a live person on the phone right away who quickly scheduled the service. Crew arrived on time, repair was executed quickly and in a clean way. Excellent service!

Poole's Plumbing replaced our hot water heater yesterday. The entire team right from the sales person to scheduler to technicians were very nice, prompt and professional. They provided great service, were competitively priced and I have no hesitation in recommending them!

Had to have my water heater replaced after old one started leaking. Poole's responded quickly and sent a team out. The guys were professional, and the install they did looked good to me - very neat and replaced my old water and gas valves. I'd definitely would recommend them.

Our hot water heater went out around 7 am, we called for a replacement, and it was installed before 5 pm.

We called them for water heater replacement, and that was done timely. No issues. They are great in many aspects, timely communication, showing up as promised, etc. But the warranty seems to be a joke. Water heater was of value X, and I have paid almost same amount to them in follow-up calls. Every time water heater stops working, I call them and they replace some xyz part (like board, etc) and always tell me some issue with the home... like too much pressure. Shouldn't the pressure have been checked at the time of installation? And so I get this explanation as to make sure charges are not covered under warranty. This time, the tenant started laughing as if I seem to have some lifetime relationship with them. Will be very happy to share details if they contact me.

Poole's Plumbing (PP) is bad news. We signed a contract to expand our shower floor, but the costs were not itemized--just listed with the total of $3,674.49. After the first day, the plumber realized that he didn't have to break and repour concrete, and we asked to have the contract adjusted to remove those costs. In short, PP refused and threatened us with a lawsuit for breach of contract. They then tried to strongarm their way back into our house to fix problems with the shower floor that did not exist: We knew this from the Johnston County inspector who told my fiancé that the shower floor passed, which was corroborated in his report that we obtained even after PP pulled the permit. After their disrespectful, unprincipled and unscrupulous behavior, we insisted on receiving an invoice of costs of the work actually done to pay them and bid them farewell. We didn't want them back in our house. They continued to refuse. Eventually, they engaged the law firm they have on retainer and sued us not only for the full amount of the contract, interest, and their legal fees, they placed a lien on our house. All that rather than provide an itemized invoice and attempt to come to an understanding with a customer. We had emails, photos, and even a text from the plumber who said he left their employ because they made his life difficult by not unnecessarily breaking and pouring concrete. With all that, we were prepared to go to small claims court with truth and evidence on our side. Unfortunately, the lawyer filed in District Court. We were not able to engage a lawyer of our own because it would cost more than what we were being sued for and we couldn't countersue for their fees. We had to settle, and it was a galling experience. I don't think how this played out was an accident. It seemed like a very well-orchestrated practice by Poole's Plumbing and their legal team. Beware of hiring this adversarial company!

One of our first times using a plumber in NC, we have been here for ~6 years, and have a newer house. After our first experience w/Poole's Plumbing...we have no desire to look elsewhere for any plumbing needs. Great initial consultation and scheduling appt, extremely friendly, great understanding of what we needed to accomplish, and very quick availability (much better than most). On-time arrival for actual service appt...very friendly and professional staff...cognizant of hourly work and cost to customer(us) and kept us very updated on work-in-progress. End result matched our needs. Fast turnaround on all invoices and explanations of work. Great all-around experience. Why go elsewhere for plumbing needs?! Thank you!

We have used Poole's Plumbing for several of our managed properties as well as our residence. Poole's Plumbing staff and technicians are professional and friendly. Highly recommended!

Poole's Plumbing performs as the owner claims in television commercials, doing it right the first time. The service advisors were especially patient and kind, given my misunderstanding of the very clear telephone voice mail message which I misunderstood and then misrepresented. Nobody became belligerent or accusatory. Thank you for that. I value their competent, caring, professional manner. Kenny Hogg and his assistant were considerate (they wore foot coverings and greeted me with courtesy and kindness), quickly established a relationship of rapport, respect, and trust, and performed their work in a competent, caring, and considerate manner. I trust them and respect the work that they do. Thanks, Poole's Plumbing. I'll be using your services again and again, God willing.

had to have dw removed for counter top work- then had to be reinstalled. company is always quick to respond. Technicians were friendly and professional. Showed up when expected. Definitely glad I found this company!

Poole's plumbing has reasonable service levels (they showed up when the said they would) and good technicians (very polite and seemingly qualified). But the pricing is too high. A simple toilet repair where plumber was on site for less than 1 hour and replacement part costs $20 online was over $300. This is not a reasonable price. Just to show up was $150. I would recommend going elsewhere for better value.

We ordered the Tank-less water heater maintenance service -Descaling & Flushing. Mr. Earl performed the excellent service and ran extra miles to check my bathroom's water flow. He detected the possible problems and fixed it. Now, I can enjoy my hot water shower without any interruptions. Thanks! Earl! for your services!

Install sump pump

Henry and Tom came out to our house Sunday for an emergency call and were amazing. We have to have further work done in a month or so and when we do, I'll be calling here to schedule.

Edited 08.27: Henry and Andy came out this morning to complete the work I mentioned above and they did the work of champions. They busted their butts in the hot sun to break up concrete underneath our house and get new, unbroken piping laid down and were polite, on-time, and amazing to work with. Still really pleased with my choice to use this company. Additionally, Hayley and Carrie in the office are both lovely to work with when scheduling services.

Very prompt service. The technicians were courteous and thorough. Called Poole’s on a recommendation from a neighbor and am very pleased with the results.

Poole's staff worked with me to get a quick turnaround on home visit, estimates and installation of a tankless hot water heater. Very pleased.

Contacted Poole's Plumbing via their website. Asked for an estimate to replace our hot water tank. Process was simple and easy. Poole's contacted us and provided a solid quote with a good product. Installers were prompt, professional, and completed the job in a timely manner. Great job all around and will use again in the future. As a DIY'r, I am very pleased with price and workmanship.

I recently purchased a gas double oven to replace my electric stove. The Technicians at Poole's Plumbing, Inc did an excellent job installing my gas line. They arrived on time, called in advanced to confirm appointments and were professional and efficient in installing this new gas line.
I would definitely refer them or have them come back for any additional work at my home.
They recently also installed a new water heater, same great service

Called Poole's to repair my Rinnai tankless water heater. The service and professionalism were top notch. They explained up front how the process worked. The technician was knowledgeable and took great care to get us up and running. Thank you!

Poole's Plumbing did the plumbing work for my new construction home which included a tankless water heater. While some minor issues came up over the 1 year warranty period, I cannot express how please I was with how Poole's handled each one. Most of the minor issues were not Poole's fault, but they were there same day when the situation warranted and the workers were always friendly and professional and resolved the issue beyond my expectations. They have earned my business in the future with this type of support and I recommend them without hesitation.

Had a wonderful experience with Poole's - helpful, experienced people who did a fantastic job. Thank you!

Turnkey plumbing solutions. They did a great job at my home with a number of issues I had. Fair pricing, polite technicians and office staff. I would recommend to everyone. Thank you guys!

I wouldn't know, they never emailed me back.

I have called Poole's twice in the past year and both times I have been given excellent service. From the person who answered my call to the plumber who came to my house on time and completed the work. Both men were professional, courteous, knowledgeable, took the time to fully explain my issue and what it would take, cost and time wise, to complete the job. I'm very pleased with the work done by Poole's Plumbing!

Won't ever call these people again, Carrie never called me back, guess my money not green enough!

Prompt and professional, we have used Poole's services for many years and will continue to do so!!!!

After 8 years in our home, our 50 gallon hot water heater was leaking over the weekend. I started calling around on Monday morning. I did get several estimates, most of which were higher then Poole's. Poole's was recommend to me by our Heating/AC service company. So, I called Poole's on Monday around noon and they were here and had it replaced within 24 hours. They were competitive on the price and they were fantastic with service. They even called today to follow up with me. Wonderful experience. I would use them in the future every time! they did a fantastic job!

Honest and reliable.

On time and did really nice work in a tough situation.

There is absolutely no way I would ever use there guys again- run and run FAST! After cutting four holes into my wall, they blame a simple leak on the builder (shower pan) and charge me $252. After three months of contractors coming in and out to fix a false issue, it turns out the diagnosis was a simple slow leak out of the crimp... the owner refuses to reimburse me the misdiagnosis which has now racked up a bill over $800!

Use Michael and Sons or anyone but Poole's... between this and forgetting to connect neighbors homes to the sewer pipe lines during construction, they have been blacklisted in our neighborhood.

Same day service, quick repair, professional servicemen, reasonable price.

Outstanding service all around, from the call back to the tech and even the billing. They also advised us how to eliminate the problem with the drain in production. I am putting them on speed dial for future reference.

I was very impressed with their quote process, price, timeliness of scheduling, arrival time, professionalism, and work. I would recommend them and will use them again.

Very professional and knowledgeable, Joe and Jason showed up, took care to say hi to cats and remembered they were out and about. Diagonalized the problem with the tubs and got them both working fine. The price quoted and time were accurate and acceptable. Would call them tomorrow first thing if anything comes up.

We had a serious infestation of mites coming from the base of our toilet. Poole's crew had never seen anything like this before, but they were able to get rid of the nest, totally clean out the underside and install a new wax seal (which add been partially eaten through). They were timely snd effective!

Not sure what to think. We had a home water line break from the meter out is was right at 10 1/2 feet.
Called and spoke to a rep, told me it would be 2200.00. Dumbfounded, I questioned that replacing that short a distance it seemed way to high, I was told that that's their price as they treat it as a water line replacement period( meaning that was their minium to replace the entire line). Again I said I don't want the whole line done , he replied it didn't matter that was their price.
Needless do say we went with someone else. A really nice very fair priced man.

Bob, I appreciate your response, it however does not justify replacing the entire water line when the customer only wants a section replaced. It is after all the customers line.
With the logic you state that's the same as saying if I have a flat tire you make me buy all 4 new tires when I only need one. As far as pricing variation I agree and understand it could change when u actually see the job.
Call me crazy but the business is supposed to meet the customers needs not the other way around. From our calling several business hours was the only one that stated they would only replace the entire line.
Either way we're fixed now and I do wish you all the best.

I had six downspouts that feed into black corrugated pipe that were completely stopped up. I called Poole's Plumbing and asked if they could help me and wow! Earl and Jose came out and did a fantastic job. They were so persistent in their work and I am extremely pleased!!

Solid service.

We got an error message on our tankless water heater. After discussing the possible reasons for the message, Poole's was able to send some one out the day after I called . Corrie and John did an excellet job flushing and doing routine maintenance on the system. That was all that was needed. The system is 8 years old but never had the thorough inspection and cleaning that Poole's gave it. They did a wonderful job.

From the time I contacted Pool's Plumbing to schedule a visit to getting the work done, Pool's was such a pleasure to work with! The plumber was excellent, courteous and great customer service. Thank you, again - I will certainly call should I have any further plumbing needs.

We decided to replace our 11 year old gas hot water heater. Pooles Plumbings quote was lower than 3 other companies. They installed the new heater without incident, but we noticed a smell coming from the hot water. The service manager came out, agreed, and replaced the new water heater. We have had no issues since then. They are professional, responsive, and easy to work with. We highly recommend them

Poole's Plumbing has installed my water heater, repaired leaks and changed my PRV on 3 different visits. They are very responsive and provide great quality work. The plumbers that come out are always polite, professional and knowledgeable. They definitely stand behind their work! I know I got a great company for all my plumbings needs and wouldn't want to go anywhere else. I Highly Recommend them, they are AWESOME!

We had a shower faucet that was difficult to turn off completely. I was able to get an appointment just a few days out. The technician arrived on time, was courteous and professional. Had the problem solved in less than an hour. The shower works like new, with nice water pressure, and easy shut off. Thank you!

Great company and excellent service

Absolutely worst experience. I got a brand new home from Toll Brothers. Pool's plumbing is designated plumber for Toll Brothers.
During first year itself, while my home was in warranty, I had lot of issues, all related to plumbing.
1. No hot water coming from water heater (2 days after my closing)
2. Water leakage from master bathroom coming in formal dinning room.
3. Water leaking in my laundry room on the floor.
4. Repeated clogging of water in all bathrooms.
5. Water leakage from Jack & Jill bathroom shower.(after warranty was over).

I highly doubt their claim of being NC's best plumbing company (I was told by Bob, who is the owner of this company).

I hired a handyman who diagnosed & fixed water leakage for kid's bathroom & he walked me through the issue. He laughed & said any professional plumber will never do this kind of work.

Their charges are close to 100-200 $ per hour, absolutely unrealistic & not worth.

I saw lot of positive reviews on google about this company, it looks like they are very good at tankless water heater installation (mainly commercial) but for residential service big NO for this company.

Don't waste your money, it looks like you will end up spending them again by calling different plumber for the long term solution.

Kunal

Thank you so much! My husband used to work plumbing and when our upstairs toilet quit filling with water and it wasn't the flapper, he decided he didn't want the hassle and to call someone. I'm so glad I found Poole’s Plumbing, Inc.. They came out same day (week day) and within 15 minutes had correctly diagnosed and replaced the hose that supplies water to the tank. We suspected the valve was the problem but they saved us so much headache being able to determine it was just the hose! They were on time, knowledgeable, friendly and adhered to social distancing requirements. Great service at an average price for plumbing repair. Highly recommend.

Awesome service very nice people down to earth and very reasonable

We needed a 22 year old water heater replaced. I had 3 companies quote a tank water heater and tankless water heater. In both cases, Poole's plumbing was the lowest quote. In fact, we ended up selecting the tankless water heater and the installed quote was about $600 lower than the other two companies. So on price, Poole wins.

On availability, from the time to quote to time to install, it was less than a week. Far less time than the other companies quoted. So on timing, Poole wins.

On professionalism, all three companies were very professional, so I was very pleased.

On installation, Poole did a great job. Finished the job in about 6 hours when I was expecting 8-10 hours. The service techs Henry and Chris wore covers on their shoes in the house, explained the steps that they were going through as they went through them, after installation went through a thorough explanation of how the water heater works, and informed me that they will be back on Friday for the city inspection. On installation, could not have gone any better.

On customer service, Julie was superb. Professional, timely, even sent me the Dominion Energy $150 rebate one day later after install.

I have stored Poole plumbing in my phone as my go to source for plumbing needs going forward.

Job well done!

Chris

I used poole's plumbing to install a gas line to my stove top. Great experience, they completed the work in a timely manner, answered questions and arranged for an inspector who came the following day. Would certainly use them again.

The customer service at Poole’s plumbing is exceptional. Quick response time, friendly and professional. As far as I can tell, they did a great job installing my recirculation pump and also did a good job explaining the system to me. I will definitely have them come back in the future.

I am very satisified with my experience with Poole's Plumbing. They offer a good product and a competitive price.

My customer service rep, David Anson, was superior. He was extremely patient and answered all of my questions, as I processed cost comparisons of different water heater models. The technicians were competent, courteous, knowledgeable and friendly.

I would recommend them to anyone in the market for a water heater.

Poole's plumbing was the company who originally installed a water heater in the house when it was built. When it came time to replace the water heater I called a few companies and found Poole's Plumbing had the best price and quickest service. They showed up on-time with a very professional crew. Explained the process to remove and replace the water heater. They clean up and left no mess and explained to me how the water heater worked at the end. If I have any other plumbing requirements in the future they will be my first call. I would highly recommend this company.

We had our water heater broken, and Poole's plumbing gave us a reasonable quote (better than others in our area), were prompt in service, and were very cooperative. The staff from taking the order, giving estimate to installation, all the way through was a great experience, and will keep them in mind for our future needs.

Poole was incredibly accommodating with the very short window of opportunity we had to get the problem resolved. From Cary in the office to Joe at the site, they were highly professional and amazing to deal with. Would never hesitate to call them again.

Techs were on time, very professional, had the knowledge and tools to do the job.

Terrific service. Very happy we found them.

Charged me $485.00 for 20 minutes work changing 3 toilet shut off valves. I will never use them again.

Great experience...professional and good quality! Earl is thorough and thoughtful in his approach to troubleshooting and fixing the problem!

Great office staff, knowledgeable plumbers, hardworking and dedicated throughout the appointment. Earl is thorough in his assessment of how to fix the problem!

received 3 estimates for replacing water heater in attic. One company was almost twice what Poole's offered and the other was almost as much without the WH. Poole's came on time, put protective film on carpet, and did a Fantastic job within a few hours. Very professional and explained installation and operation. They gave me an estimate just from the photos I sent them and a few other details and were true to their price with NO extra charges.
GREAT JOB

Honest, great communicators and do good work. The person who came out to do the bid 'sold' me on this company because he gave me some good advice and was clearly high integrity. The crew that did the work did a great job, and was joined by a supervisor checking up on the work. Ever wish the contractors you hired felt like partners in the project? These plumbers made me feel like that.

The technicians who came were professional, knowledgeable, friendly and solved the problem, all while being in the pouring rain. Very happy with the service!

Very friendly and efficient.

We have now used Poole's 5 times over the past two years for a variety of plumbing projects, the most recent a toilet installation. From the moment you first call until the moment they leave your home, the people of Poole's are friendly, accommodating, and professional. Highly recommend.

Henry and Kai did a good job changing the board and cleaning out the burners of my Rinnai tankless heater.

We did a kitchen remodel & moved the dishwasher & sink. I called Poole's Plumbing mainly because I know the owner, but when the guys arrived at my house I was very impressed. The plumbers were very polite & did a great job reconnecting everything. Our bathrooms are our next remodel project & I will be calling them again.

I called for emergency service on Sunday and someone was there within an hour. They were efficient, courteous and reasonably priced. I would definitely recommend Poole's.

I feel the customer service is not good if you have a problem. Nice people don't matter if the products are bad.

After more deliberation than we have done on buying a house, we finally decided to replace our electric water heaters. We did a lot of research and decided on Rinnai.
We also had three proposals from three well respected companies. We decided that Poole Plumbing was the best fit for us.
The crew showed up on time, and without wasting any time went to work. Alan and Kyle were the men on the job, and they did great. Getting the heaters out of the crawl space and installing the unit. They fired it up and we were back in business.
We are getting used to the differences, but are really pleased with our decision. I would definetly use Poole again.

Gary Rockhold

Just had a Rinnai tankless hotwater heater installed. Everyone I dealt with at Poole's(multiple people in the office, estimator, install team, inspection team) all great to work with. All hard working and attention paid to all of the details. Good work for a fair price.

In a crunch for a new hot water heater, Poole’s — and specifically Carrie — saved the day. Carrie was so helpful and friendly and made a bad situation much easier. I highly recommend Poole’s Plumbing.

Great same day service from Tom at a fair price. Even helped troubleshoot on the phone before they came out. Everyone from the office staff to the crew made it a pleasant experience.

I had a pumbing issue and was referred to Poole's Plumbing. I was very impressed and please with the service that they provided. They were able to resolve my issue within a matter of minutes. They were fast, friendly and very professional. I will definitely use them again.

We are forever grateful for your great service! Carrie you played a very important role from the start, thank you. I called around to several places looking to replace our water heater, and Poole's Plumbing gave us just what we wanted and needed! Earl did an amazing job with the replacement and explained in detail what we needed! Customer service is everything to us and we are very happy with the outcome of this daunting task! Thanks again for taking pride in offering excellent service.

Excellent Service 👍

We've used Poole's Plumbing services during the past five years. They're prompt and professional with no surprises. They explain what the issues are supported by pictures, and only fix what needs to be fixed. I'm a big fan of Poole's plumbing and will definitely recommend them to others.

Both induviduals who installed my faucet and replaced the drain system were very efficient, personable, and careful. Their fee was very reasonable. I highly recommend Poole's plumbing!

Earlier this week I found water dripping from my kitchen ceiling. I originally hired Bizzy Bee plumbing to diagnose the leak, since they had great reviews online. They charged me $105 for 5 minutes of work just to cut a hole in my ceiling and look at the leak (had I known better, I would have just cut the hole in my ceiling myself). They claimed that a glue joint on the drain pipe was not done properly and was the source of the leak. They offered to fix the glue joint at an additional cost of $400!!! I declined the offer.

Since the house plumbing was done by Poole’s plumbing, I gave them a call, and they forwarded me directly to Robert Poole. Considering the situation, Mr. Poole was incredibly polite and understanding of my concerns. He explained to me that it is a very simple job to fix the glue joint, less than an hour of work, and so $400 was an outrageous price to charge. He was explained that it is extremely rare for one of their glue joints to leak, since Poole’s Plumbing test their drains by filling them with water for 24 hours when the house is built.

Mr. Poole sent one of his supervisors to diagnose the issue the next morning. They had found that the glue joint was completely dry and not the source of the leak, this means that the Bizzy Bee plumber had completely misdiagnosed the problem and I would have paid $400 for nothing. They quickly resolved the issue at a very reasonable price.

Poole's Plumbing saved the day! (and saved me a small fortune)

I have used Poole's Plumbing for many year's and service has always been exceptional ! I highly recommend them for any of your plumbing needs.
Charlie Eddins

I got a couple of estimates for installing a tankless gas water heater and Poole's was the least expensive and felt most knowledgable during the estimation process. The technicians who actually came out to do the installation were great, very professional, did good work and didn't mind me asking a lot of questions. The job turned out to be a little more complicated than expected but they stuck to the estimate. Also, when it came time for it to be inspected, Poole's made this process go very smooth as well. I would definitely recommend them for any tankless water heater installation.

Poole's did an excellent job of diagnosing and repairing my Rinnai. They were very communicative throughout the process and answered all my questions thoroughly. I've used two other services; Poole's ranks well above the others.

Very happy with my conversion to a tankless water heater. They were on time and very professional and I am completely satisfied with the result.

I have made the best decision on changing carrier I'm a new worker here n I love it everyone makes u feel like home n most of all everyone take pride in there job 💪🏽

I was having some issues with my Rinnai water heater, and noticed that on the Poole's Plumbing trucks in front of me in traffic, it said they worked on Rinnai water heaters in particular, so I gave them a call.
The two young men they sent were courteous, polite and knew their trade. They cleaned up my old Rinnai and asked me to let them know if the issue persisted, though they seemed confident it wouldn't.
So far, so good.
I'll be calling these guys back for anything else I run into plumbing-wise.

An exceptional organization. Larry and Tom arrived at my home promptly. They made sure not to track mud into my house. They were enthusiastic, professional and very courteous. They diagnosed the problem with my shower, fixed the malfunction, and my shower has never functioned better. Their prices are quite reasonable. I will not hesitate to utilize their services again. Highly recommended!

Our water heater was failing so we called Poole's and got an appointment in a timely manner. The plumber arrived on time with the intention of replacing the elements and thermostats as we had ordered, but we talked for a minute before he started. He did not give me a big sales pitch; we just discussed the age of the heater and the options of repair versus replacement. He quoted a price on the replacement and I decided to go with that option. The plumber waited while an new appliance was brought out to our house (without any extra charge), installed it and tested it, and completed the work in the expected time with the quoted price. The plumber was knowledgeable and efficient with his time and was great to deal with, very professional and courteous. I would recommend Poole's without hesitation to anyone who needs plumbing service.

Cheapest of three quotes, selected them and am very satisfied. they arrived on time, installed the hot water heater in 3.5 hours, cleaned up their debris and hauled away the old heater. I will use them in the future if I need a plumber.

Fast, friendly and very helpful when explaining what they were doing. Changed out the water heater under the house and took the old water heater with them when they left. They even cleaned up around the crawl space door when they were done. I would recommend them to anybody needing any plumbing work done.

I had a problem with a toilet line stopped up. Carrie was so helpful in getting help to me quickly. She also scheduled several more follow-up that needed to be done. She could see how anxious I was about this. and went out f her way to reassure me that they would take care of this problem. Coery came and did a great job. I appreciate all they did for me.

Quick, reliable and affordable service.

Vishal Saluja:

Crew was great. Punctual , courteous and professional. Poole' s did our plumbing for our new house. We got the free standing installation done. I am also having them come back for additional work.

Thank you.

Friendly staff,solid service/products

Travis and Garrett arrived on my non-emergency appointment in Durham on time and friendly as they could be. I had given a list of issues. They addressed each one with care and professionalism, even advising when continuing to work at an issue might create a larger problem. I definitely recommend them highly.

Bob Poole and this team we great to work with, on time professional, and did a great job. Highly recommend Poole's Plumbing

We had two aging original water heaters, one electric and one direct vent gas that needed replacing. Pooles was one of three places that I got quotes from and their quoting rep, Bill, immediately impressed me with his attention to detail and knowledge of what my options were. Bill took measurements inside and out and talked about the exact process for similar replacements or a switch to tankless. In our case, I decided that it made the most sense to convert to tankless and it was clear that they were pros at doing that conversion. The quote also came in the lowest which was a great bonus, but since this is critical house infrastructure I was weighing the decision more on the expertise exhibited at the quoting stage.

When it came time for the install, the techs Henry and Dylan did a fantastic and expert job. They mounted the new unit to the wall, plumbed in a dedicated gas line from the outside meter and very cleanly and neatly plumbed the unit in with our existing water lines and recirculation system. All of the visible hot lines were insulated for efficiency and you can almost not tell we used to have tanks. The before and after photos speak for themselves. They were done in a day and the inspector had no concerns whatsoever. VERY satisfied customer here! Thanks Poole's!

We had an intermittent water leak that we had not been able to isolate. Unfortunately, it got much worse on a Friday night and we needed help. Henry with Poole's was very professional and polite. We got the job done quickly and with minimal mess. Will use again.

We have been more than pleased with our experience with Poole’s. From Carrie, who has communicated with us for all the scheduling, to Henry and the other teams who have been out to our house for the install and inspection, they have been professional, kind, timely, and an absolute joy to work with. Thank you!

We had Poole's Plumbing install a Rinnai tankless water heater. They were the 3rd company we had provide an estimate for a tankless water heater and the company we ended up selecting. Bill, the estimator, was very thorough in his process, even with determining the best location for the water heater. The estimate provided was the lowest of all 3 companies and seemed the most reasonable. The estimate provided was detailed and comprehensive. Once we decided to move forward with the work, Poole's was able to fit us in the very next day. We were very grateful as we had been without hot water for 2 weeks by that point. The team arrived the very next morning. Henry was very polite and had a calm demeanor. He explained in detail the process and was patient to wait until we were finished using water before cutting it off. He assisted in providing a better solution for wiring that was needed that would not disrupt the integrity of the exterior of our home. Part of the drywall in the lower part of our house had to be cut into for some wiring. The person who did the wiring was nice enough to write down the supplies (and costs) of items needed to fix the drywall and detailed how we could do it ourself. After everything was completed, Henry took the time to walk us through everything that was done, including recommending flushing the water hear annually and showing us how we could do it ourself. We really appreciated this extra step, considering it had already been a long day for the team in completing the installation. I would highly recommend this business!

Always professional, courteous, respectful of your home, and honest about what the job entails. They're very knowledgeable when it comes to tankless heaters and we're very pleased with their work. I highly recommend them

They are great. Got lots of run around from other plumbers (Wake Forest Plumbing was the WORST). Got a great price, the quote was very clear. Very happy with Poole's. I HIGHLY RECOMMEND them.

As a first-time homebuyer we were quite concerned with a drain backup within our first few days of moving into our home.

While we ultimately didn't end up using Poole's given scheduling constraints and the urgent nature of our issue, the other local father-son service they recommend were excellent. We had an extremely positive experience with the other business. I imagine our experience would have been the same with Poole's.

I appreciate the professionalism and help they offered in solving our problem.

I would highly recommend Poole's as a solution to any plumbing needs!

Called on Saturday and they sent Allen and Pedro out Monday! They did a great job finding a slow leak and repaired it very quickly and professionally. I would recommend them to anyone!

Excellent work.

This was a maintenance call for cleaning my Tankless Water Heater and the service people were excellent. They went above and beyond in explaining my system to me and even assisted me in setting up the timer so my system isn't running all day and all night.
I was referred by a friend who thought Poole's was very good when she had them out and I am pleased that the service was still good a year later.
Thank you.

Andy did a great job cleaning our Rinnai hot water heater. Very pleasant young man and quite professional.

Poole's is fantastic!

Poole's replaced our 20 year old tank water heater with a Rinnai tankless. Poole's made the entire process extremely easy, from estimation through execution through inspection. Their price was fair & competitive (better than PSNC) and every single person we worked with was professional and highly competent.

I highly recommend Poole's for water heater replacement, and judging by my experience, I will go to them for any and all plumbing-related matters from now on. Five stars!

Poole's Plumbing did a fantastic job installing a tankless how water heater! The technicians were very knowledgeable, professional, and personable. I'll be using Poole's again!

Project 1: Install tankless water heater.
Highlight: Recommended by a competitor.

We had four companies give us a quote for replacing our natural gas tank water heater with a tankless. One competitor told us that based on the complexity of the install, he would recommend Poole’s Plumbing. And that is who we used. The job consisted of removing the existing natural gas tank water heater, all of it’s venting and sealing all holes where the vent used to be (the old venting was no longer to code). Then installing a direct vent, condensing, non-recirculating new tankless water heater in a new location, installing a condensate pump, and rerouting the plumbing and gas lines to the new location. I would, and have, use them again.

Project2: Install hot water recirculation pump in home that does not have a dedicated return line.

Workmanship: “They do good work.” –City inspector.

Results: From 3 minutes to 3 seconds.

Previously, I had a traditional gas tank water heater in my basement. With it, it took 1 minute for hot water to show up at the furthest sink (laundry room) on the main floor and it took 1 minute for hot water to show up at the furthest sink on the top floor (master bath) of my three-story home.

When I went tankless I did not want built in recirculation because I was not sure I needed that feature and also because those worked on timers and I would want an on-demand type of recirculation system, i.e. water was not recirculated until a remote is pushed or a motion sensor was activated.

After my tankless was installed, the times went from 1 minute to 3 minutes. And these times were independent of each other. When I got hot water in the master bath and immediately went to the laundry room, it still took 3 minutes for hot water to show up there, and vice versa.

To make a very long story short, when I contacted the tankless manufacturer about an under sink recirc pump, they said the model tankless I purchased cannot support recirculation. I relayed this information to Poole’s who in turn, without me asking, contacted the tankless manufacturer and got a totally different answer. The manufacturer even recommended a brand of pump to use. Poole’s then contacted the pump manufacturer (again without me asking), reviewed my home’s layout with them and came up with a solution. It consists of a no-timer, remote activated stainless steel flanged pump installed at the water heater, a 2 gallon expansion tank, insulating the hot water pipes where possible, stainless and brass thermal bypass values installed at the laundry room sink and another installed in the master bath, a wireless receiver and two remotes.

The results? After pushing the remote button, letting the pump operate and opening the hot water on the faucet, I get hot water at both the laundry room and master bath in 3 seconds. Yes, 3 seconds.

Many thanks to Bill and Tim for working with the manufacturers to configure a solution and to Henry and crew for the installation.

They installed a new septic garbage disposal and a water line for my refrigerator. They did a great job for a fair price.

I have been very happy with Poole's plumbing for the Rinnai tankless water heater installation and service. They listened to my specific requests and followed through on a proposal that met my needs. The system has worked great for the first year. Jason just walked me through the annual descale service so I can do it myself next year. They are a professional and friendly company.

We are exceptionally pleased with Poole's Plumbing -- the people and process.
From the initial call to Poole's thru the thorough estimate, timely and efficient install, and follow-up to ensure our satisfaction and rebates, we were very impressed with the courtesy and efficiency of all concerned. They offered us the best product and price, as well as the most prompt install to meet our needs. They delivered as advertised and promised.
We have continued to use Poole's for new fixtures, outside faucet replacement, etc. and they continue to be prompt, courteous, professional, and helpful with options and insight. Poole's is pour first choice for nay and all plumbing and general service needs,
We most definitely recommend Poole's to our friends and family.

I had Poole's Plumbing come out to replace our 28 year old electric water heater with a new Bradford White. They had to move the location and they did it with ease. They even ran a nice drain line along my garage wall at the perfect angle. I got a few quotes before using them, but went with them because I had used them at my old house and they carried Bradford White! Either way, very pleased with their service and their price.

Given quote via phone for water heater installation. When they came out to my house for inspection, quote was significantly increased. Stated they were not aware of the type and size of my water heater. Don’t understand how a company can be in plumbing business for so long and not be aware of the importance of gathering all pertinent info prior to giving a quote to their customer. Such a waste of my time going back and forth with them when I could have already had water heater installed by a company who was efficient in giving appropriate quotes.

I have used Poole's Plumbing many times and am very satisfied with their professional, friendly service. I would not call anyone else. I have recommended Poole's to many friends and coworkers and everyone has the same opinion - Poole's is the BEST!

It was easy to reach out to them over the phone.
It was easy to schedule them to come over for the repair.
They were on time and also gave a call before they showed up.
They provided me the repair details that have been completed previously.
They replied back to my email in a timely manner to provide the invoice.
Their team is kind, and professional.
The technicians were respectful to my property, and wore shoe covers when they needed to get inside the house.
The repair held up so far and I am hoping it stays that way. If not, I got the impression from my interaction with them that they will stand behind the work they completed, and honor the repair warranty.
I highly suggest their business.

We had a break in our water line that was on our side of the meter so it was our responsibility. Pooles Plumbing was so helpful, Jessica is so knowledgeable, professional, and very kind as well. It was fixed in good time and Keith and his partner were just wonderful. Thank you for quick and thorough action.

Working with Poole's Plumbing was an excellent experience from beginning to end. I had a sump pump installed and chose Poole's after getting five quotes. The job was completed on time and efficiently. They made sure I was satisfied with the result. I highly recommend Poole's Plumbing.

On time and the two service men were polite and professional. They did maintenance on my hot water tank. They left my laundry room clean and I would definitely recommend Poole's Plumbing for any of your plumbing needs.

Efficient, courteous, and good customer service. Pricy, but you get what you pay for. Highly recommended.

After getting several estimates on installing a tankless water heater in our home we decided on Poole's Plumbing for the job. The whole installation process went very smooth. The guys removed the old water heater from the attic and installed the new tankless heater on the outside of the house. During the whole process the installers were very conscious of cleaning up after each step and keep us informed of each step of the installation. Kudos to Poole's Plumbing.

Great company! Very pleased with quality of repair and expertise of employees.

I had a problem with my tankless water heater. The technicians came on time, they were polite, and they charged us a fair price for the work. I would recommend!

Done the jobs ok but did not go above and beyond. A little bit expensive too.

I recently relocated my tankless water heater fromy attic toy garage. Tim from Poole's plumbing and his crew were amazing. They came in and knew exactly what they were doimg. The install was flawless, their service was nothing less than amazing. They are honest and effecient. They made the system up to code and was approved by the city of Raleigh. I highly recommend them.

The best plumbing company around

Great speedy service. Price is reasonable too

Poole’s provided an excellent service repairing a leaking pipe and a faulty water heater expansion tank. Earl and his assistant provided outstanding customer service, thorough and explained what they were doing. Thank you.

We hired Poole's Plumbing for their Hydro-Jetting service to clear some landscape drain lines that run from our gutters. The service cost is pretty steep ($375 for the first hour), but it's using specialized equipment so I was fine with it. The initial contact with the business is very professional with Carrie in the office. The first crew came out to work on our issue and were on time and professional and friendly. Unfortunately, we still had an issue that we found existed after they left. However, this is where Poole's shined. When I called back to say that I needed them back out, Carrie informed me that typically would cost another service call, at a somewhat discounted rate, since it's a non-warrantied item. I wasn't thrilled with that, but I needed it done and they're one of the few companies I can find to do it. She scheduled Tim, the service manager, to come out with another crew. They came back out today, again on time, and worked diligently for the entire time to fully resolve our issue. At the end, Tim indicated we wouldn't be charged for this 2nd visit. This is good business and will get me to call Poole's again the next time I need work done. They recognized an issue wasn't resolved properly the first visit and didn't make me foot the bill. Outstanding customer service from start to finish.

I had four separate tasks. All four were completed within a reasonable time with a plumber who got right on the job. We are very happy with the results. Poole's was recommended by a friend and I will recommend them too.

Great service

Very friendly and professional

Eric and Joel were out working at my house today on a service call and they could not have been any more professional. They put down plastic to keep the house clean and you couldn't even tell they were here once they packed up and cleaned up. I will definitely use Pooles again for plumbing needs.

These guys are great. Have used them at my own house and rely on them in emergency situations at work. They're responsive, timely and knowledgeable. Should be your first stop for plumbing needs.

Pooles did an absolutely outstanding job on a new rinnai tankless. They arrived on time and followed up for the inspection too. I could not have asked for a better job. After the job was over they registered the tankless and they sent me rebate information I was unaware of. They even provided me with all the data about the tankless. Made filling out the forms a breeze

My experience with Poole's Plumbing was by far the best that I have ever had with any plumbing company. I got a same day appointment, and their prices are reasonable. I will definitely be using them again.

Great work! Very polite employees. Ben is efficient and professional. Great customer service. Will use this company again.

I do not recommend this company to prospective customers. I contacted them b/c my 6-month-old water heater stopped working. Their $125 initial diagnostic fee is higher than most companies, but b/c they could see me sooner, I agreed to that. Diagnostic testing was limited to using a voltage meter which seemed not to be working properly. The technician then told me that they would replace the upper and lower thermostats for $400 b/c that is their company policy. But how do we know the thermostat is the problem, I asked. We don't, he told me, but if you get hot water then we know it was the problem. What about using Whirlpool parts since the unit is still covered under warranty? We don't do that, he told me, but maybe you can submit receipts to Whirlpool for reimbursement. Clearly this service call wasn't designed to be in MY best interests, so I ended the work and paid my $125 diagnostic fee (which should be called a Trip Fee). I get the fact that my type of service call isn't a big $$$ return for the company, but by being unscrupulous and wasting my time, you've lost a potential lifelong customer and alienated anyone who reads this review and decides to keep shopping.

Poole's did a great job on our faucet repair and water heater replacement. I would definitely use them again. The office was very responsive and organized. All of the employees we encountered were knowledgeable and professional.

Excellent quality and service.

I recently had a water heater replaced by Poole’s and was very impressed and satisfied by their work. The job was coordinated by Sabrina, Julie and Carrie, and the work was performed by Henry and Corey. Henry and Corey did a great job with the install and communicated updates throughout. They also took the time to walk me through the work performed at the completion of the job. Carrie also was great in explaining the inspection process and ensuring all logistics were taken care of.

These folks did a tankless water heater at my mother in law's house and I'm really impressed with the install. I have not seen such a quality Install at a reasonable price in MANY years. They did it right!

Have used Poole's Plumbing twice now over the last few years and have been very satisfied with their service. It took a few less-than-satisfactory jobs with other companies before finding Poole's, but am now happy I have a reliable plumbing contractor to work with!

Jason and Greg did a great job with my water heater replacement/installation! They were very friendly, talked me through everything, and worked quickly. The pricing was very competitive and I would definitely recommend Poole's Plumbing.

Recently started working here.. Amazing company... It truly is plumbing done right the first time! I strongly recommend giving them a call for all your plumbing needs!!

Poole's Plumbing is a great business that does amazing plunbing work for an affordable price. I've used their service many times and would definitely recommend them and have to my friends and family. All around awesome business with very friendly staff.

Got a new hose bib installed that is more centrally located for my wife's garden. They even installed an extra shutoff (at no extra cost) in the crawlspace to prevent it from freezing on the outside during the winter. The team was responsive, professional and reasonably priced. Very happy with their work and will continue to use them for future plumbing projects.

My electric tank water heater went out in the spring of 2019. A friend that works in the residential construction industry suggested that I call Poole's. They responded quickly and advised me on my options. I ended up going with a tankless water heater. It has been a great decision. They come right on schedule, are reasonably priced and give good advice throughout the process. Yesterday, they came out for the one year service of the new water heater. They showed me how to clean & descale the unit so I can do it myself next time. I highly recommend these guys.

As a driver they unload really fast

Was very happy with the whole process...from quote through to installation. I would highly recommend Poole's. They installed a new tankless water heater.

We had Poole's install a new tankless water heater at our home. Their price was better than the few other firms I called. The crew arrived on time, explained the process well, and they were very considerate regarding COVID protocols. Would recommend them to anyone.

Called and spoke with woman on the phone she answered all of me and my fiance questions about a certain inquiry. Thanks poole keep up the great work

We hired Poole’s to raise the pipes in our basement that we just converted from a tall crawl space. (Poole’s also did the original plumbing for the house, too). They quoted a great price, showed up on time, and the guys who did the work were professional and friendly. They even swept the basement floor when they were done. We are so pleased with the work and would hire them again in a heartbeat!

I had a plumbing emergency and they came to the rescue. They did the work quickly, kindly and under estimate. I would definitely use them again.

Yesterday I had a new garbage disposal provided by and installed by Poole's Plumbing. The technicians (Henry and Corey) arrived on time, were very polite, and answered all my questions. I am totally pleased with the job they did. I highly recommend Poole's Plumbing.

I use Poole’s Plumbing for all my homes plumbing issues. Unclogging a shower drain, leaking faucets,
replacing my aging Bradford White water heater and the yearly maintenance. I’ve never been disappointed
with their work. Always knowledgeable, professional and on time, it’s the peace of mind knowing that the issue has been resolved correctly. I highly recommend Poole’s Plumbing.

We are delighted with Poole’s Plumbing! I know for a fact, that I flushed too many wipes down our commode. Poole’s found and cleared our immediate problem, but in the meantime, they discovered our sewer pipe had detached and separated from the main. They proposed a repair, and the price was fair enough, but beyond our budget at this time. But not to worry! The Poole’s professionals gave us lots of hints and ideas to keep our sewer flowing until the repair is in budget!
Thank you, Poole’s for helping us! We really appreciate your advice and counsel.
We’ll be back, and in the meantime, we will tell our friends how kindly we were treated!

I manage an apartment community with over 200 units, and I am so thankful to finally have a plumbing company we can count on. I have dealt with several plumbers in this area, and I have to say this team is hard to beat. They are consistently prompt, professional, and fair with pricing. If you every have plumbing needs for your home or commercial business, I highly recommend you give them a call. I am thankful that we have them to count on!

Called Poole’s for a couple issues and they managed to come out and fix everything same day. Both Tim and the entire team were great. Would highly recommend! Thank y’all!

I was very pleased with the professionalism, knowledge and courtesy of the Pooles employees that I dealt with. A small issue arose and Poole's dealt with the issue very quickly and efficiently. I will definitely recommend Poole's to family and friends.

We had a very positive experience. They came early, explained what they were doing and answered questions to my satisfaction. I would certainly recommend them to friends and family.

Professional, friendly and competent. Lived up to their motto plumbing done right the first time. Thanks.

Great company with good people!

I asked Poole's Plumbing to come out and see how I can get hot water quicker to my master bathroom. It was taking two minutes for hot water to reach the bathroom.

We discussed different ideas and ended up going with the Grundfos Comfort System. This system is working great. It circulates the water so I have immediate warm water at in my master bathroom.

The service techs were very polite, knowledgeable, and did an excellent job.

From my initial call, to scheduling and addressing the problem, Poole's provided outstanding service.

I had a Recirculation pump installed on my tankless hot water heater. Poole's Plumbing did a fantastic job. I felt like their fees were in line with other companies I called and they gave us a military discount. The first man came out to look at the situation and get us a quote and then Sabrina worked with my schedule and was able to get me an install date that was very timely. Henry and Zach came out and installed the pump and did it in about 1/2 the time they estimated it to take, which was awesome. They were very thorough in explaining and installing. I will definitely use them in the future if the need arises.

Worked very hard to diagnose and ultimately replace our tankless water heater. Great responsiveness. Called when they were on their way. Technicians were very friendly and helpful to answer our questions. Will recommend in future!

The guys came out to check on an odor coming from my master shower. Although we couldnt recreate the odor so they could pinpoint the root of the problem they did increase my water pressure in the shower and replace some type of vent mechanism under a sink incase that was the cause. The two guys that came out were super nice and I would reccomend to anyone. 4/30/13 SL

Very positive results...great communication (called when on way, followed up on quote and scheduled the job quickly), described the job in detail and the price was less than other companies I checked. I highly recommend Poole's Plumbing.

I will always recommend Poole's plumbing. The dedication of this team has always been a pleasant experience for me. I have used them since 2000 for all my plumbing needs, after our house was built in 1999.

Today 5/15/14
Gary and Scott came out to my house on to put a tank-less water heater unit when all of the sudden the weather turned out bad. It started to down pour outside.

When I went to check on Gary and Scott they were still working as if nothing was going on.

I asked them if they were OK, to see if they needed an umbrella or anything else...... they said. Mr. Cadavid you do not have hot water and under any condition we will make sure the job is completed.

That response blew me away. It is this kind of dedication that makes Poole's plumbing stand out from the rest.

Once again I know I made the right choice by selecting them to come out and do this major plumbing/appliance replacement for me.

THANK YOU
Rafael

I already recommend Poole's Plumbing to my residential real estate clients, so the fantastic personal experience I had was no surprise. The technicians fit me in the same day I called and helped to successfully diagnose and repair a water pressure issue along with a minor toilet repair. Professional, efficient and reasonable, Poole's is my plumber of choice.

Employees were very polite, fast, and clean. Customer service was fast and simple, like clicking the easy button. They even did follow up to verify our satisfaction. We have finally found a reliable, affordable and most importantly accessible plumbing company to use. They were excellent in all they did (toilet install, survey and estimate for tankless water heater).

Poole's put in a tankless gas water heater for us. They allowed me to purchase the unit online and their installation cost was very competitive. There were a lot of steps and inspections but the whole procedure went smoothly. Thanks!

I am very satisfied with my experience. Tim and Scott did a great job with the estimate and sales process. Allen and Henry did a great job with the installation of a tankless water heater. Very professional, polite and high quality work. I would use them again.