Best Hvac Replacement in Phoenix AZ

Robert Sabala came out as a follow up to a prior service. He is far and away the best service person I've ever met. Knowledgeable, professional, and courteous. I seldom write reviews but Robert deserves this recognition.

Huge shout out to Mario and Mark. They were professional, and efficient and explained our options in complete detail. Their customer service is top-notch! As consumers, we often second guess what we are being told for fear of being ripped off. These guys were transparent and honest. Great company. If you're looking for honest and efficient service, look no further! Thanks again, guys!

Hero home servies was great! I had really bad cast iron pipes and they showed me on camera. Was able to get them replaced at a great price. Would definitely recommend. ?

I live in an apartment complex & my building began experiencing plumbing problems on/around 4/26. Several units in my building were experiencing sewage backups that were causing terrible smells & overflows. The plumbing issues caused my toilet not to flush, & it also caused a terrible smell in my unit (which, up until A.P.E.S. came to “fix” the problem, were the ONLY problems in my unit). The leasing office called A.P.E.S. sometime during the morning of 4/27, & after claiming that they would arrive in an hour, A.P.E.S. didn’t arrive until HOURS later (& once they finally arrived, the problem remained unresolved by the time they left).

A.P.E.S. left the complex shortly before 4PM on 4/27. Thinking that the plumbing issue was now resolved, I went to check my toilet & found that it still was not flushing. The smell also remained, & as I pulled back my shower curtain to check my tub, I found that I now had RAW SEWAGE that had come up from the shower drain following the work the plumbers did outside of our building (see “RAW SEWAGE BEFORE” [attached]).

I decided to call A.P.E.S. directly, in order to advise them of the issues that remained. I spoke with CeCe, who advised that they weren’t finished & would be coming back. I asked if she could have them come to my unit with the necessary tools/chemicals to clean the raw sewage out from my tub (which is something that I obviously should NOT have to do), & she stated that she would put the request in.

After missing in action for nearly 3 hours, A.P.E.S. finally returned to “complete” the job shortly before 7PM, but the job actually was not FULLY completed. Shortly after A.P.E.S. returned to the same area they were at earlier, I heard a knock on my door; It was one of the plumbers who went by the name of Justin, & I let him in.

Justin walked into the bathroom & flushed the toilet, after which point he ran a couple drops of water in the tub (which, as stated, now contained RAW SEWAGE) & he then began to leave without cleaning it. I stopped him before he got to the door & I asked if he had the necessary tools to clean this mess out of my tub (as I had requested in PLAIN ENGLISH over the phone). At this point, he said he did not, he asked ME if I had any simple green or similar (to which I replied no [i'm not a plumber & i'm not paid NOR equipped to do the job of a plumber]), he said he had nothing to clean the tub with, & he left my apartment.

After leaving my apartment, Justin returned to the same area outside, continued working, & the problem in my tub suddenly got worse as I now had my tub filling up with even MORE raw sewage (see “RAW SEWAGE AFTER” [attached]). At this point, I went outside to share pictures of the worsening problem with the plumbers, & I ONCE AGAIN requested for them to clean it up. At this point, Justin started screaming like a 2-year-old, telling me everything he WASN'T going to do, & in the end, Justin & his partner left without making ANY effort to clean up the mess THEY caused.

This company needs to do a better job of A. taking OWNERSHIP & B. setting the right expectations for the customer. It is not the CUSTOMERS responsibility to clean up a mess that YOUR employees caused. If you can drive clear across town to pick up a $5,000 dollar piece of equipment (that you should’ve ALREADY had in your work van), then you can make the necessary accommodations to clean up any/all messes that YOU cause within someone’s home (as a result of YOUR work); A.P.E.S chose to dump that responsibility on ME, & to have Justin yelling & screaming like a 2-year-old when I went outside to request that they clean up the mess they created in my apartment only made a bad situation worse. In the end, his actions, along with the lack of empathy & eventually RETALIATION (coming by way of one or more A.P.E.S. staff members submitting a false complaint to our leasing office claiming that I was “harassing” them) makes the entire company look bad. AVOID THIS COMPANY AT ALL COST.

Great communication with company. Manny seemed to know what he was doing. Everything is working fine after tune up. Thank you

Good fast service! Done right the first time.

JD the tech was polite, courteous, knowledgeable and friendly from start to finish and very professional. He explained very thoroughly what he did and what needed to be done and presented cost and time of what needed to be done which was a starter kit for a run capacitor. When he finished cleaning and fixing he waited to make sure everything was working perfectly.I highly recommend JD for service he does an excellent job.

Juan came to service our gas heating units and was courteous and professional as always. I've been a Donley customer for over 20 years and highly recommend them as professional and honest.

Nov 4 2022Installed register in pantry that was not installed when house was builtNew build install & year end followup warranty inspection. They were earlier in the year called and asked to find out why fresh air fan was not working. Found it unplugged. Year end inspection found that the blower taps were set for the wrong speed. They corrected the issue. There was not enough air temp drop difference .Was around 16, now around 21.Knowledgeable technician found the issue and corrected it.

Very good staff and fast service.

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Muy buen personal y rapida atencion.

Terry came out to check my heating and A/C. He was very thorough, took lots of pictures and explained everything to me in detail. Thanks, Terry!

Audrey was very professional and explained everything he felt was need to keep our unit in top running order and then with our premission preformed the need service/ He was also very pleasent and professional.

His team is very professional and competent. They are timely, informative and keep you involved throughout the process. They offer work to fix plumbing problems. I also found her to be quite honest and not arrogant. They will meet your plumbing needs!