Description
"Donley A/C and Plumbing has been serving both residential and commercial customers in the valley since 1976. We pride ourselves on being Comfort Heros. Give us a chance to show you the Donley Difference."
SERVICES
A/C system maintenance, A/C system repair, Heating system installation, Heating system maintenance, Heating system repair, HVAC system maintenance, Install AC, Repair HVAC, A/C filter replacement, Ductless heating and A/C services, Portable A/C services, Thermostat installation, Thermostat repair, 24/7 Emergency Service Available, A C Unit, Air Conditioner, Air Purification, All Plumbing Repairs, Back Flow, Complete Diagnostics, Drain Lines, Drain Repair And Replacement, Equipment Service, Filter Replacement, Full Plumbing Services, Gas Leaks, Gas Line, Heat Pumps, Heater Upgrade, Home Maintenance, Hvac Installer, Main Line Sewer Jetting, Maintenance Schedule, Plumbing Inspections, Purification System, Rental Property, Replacement Water Softener, Reverse Osmosis Water Filters, Same Day Service, Shut Off Valve, Split System, Tankless Water, Traditional Water Heaters, Video Inspection, Water Filtration Options, Water Heating Systems, Water Treatment, Whole Home Filtration System, Whole House Water Conditioning System, Air Conditioner Repair, Air Conditioner Replacement, Air Conditioner Maintenance, Gas Furnace Repair, Gas Furnace Replacement, Gas Furnace Maintenance, Heat Pump Repair, Heat Pump Replacement, Heat Pump Maintenance, Packaged Unit Repair, Packaged Unit Replacement, Packaged Unit Maintenance, Ductless Mini Split Repair, Ductless Mini Split Replacement, Ductless Mini Split Maintenance, Thermostats, Ductwork Repair, Air Scrubbers, Air Purifiers, Evaporative Coolers, Swamp Coolers,
Reviews
I had my water heater finally go out after 5 years of being in the house (The water heater was 14 years old so I was not that upset about it). I received Donley as a recommendation and submitted a form on Sunday via their website, received a call from Simone about an hour or two later to get additional information on the water heater I had, the space we would be installing it, schedule my appointment and received email confirmation of the appointment all at the same time. The next morning I received a call and a follow-up text from my assigned technician, Travis M. We were able to confirm my replacement heater and he arrived during the designated time I was originally provided and removed and hooked up my new heater with ease. I have had some service work done in my short time in AZ but this was by far the best customer service I have received from beginning to end. Travis walked me through everything he was doing, answered all of my random questions and we just shared stories while he worked. I would recommend this company for sure and if you happen to live in Pinal County, I would recommend Travis any day of the week. Thank you again for the quick turnaround and amazing service.
Called Donley for a Plumbing issue and they did fantastic work! Big relief because of my last experience with another plumbing company (Brett & Sons Plumbing) was terrible . Had a clog in our main drain and they were able to figure out the problem fast and price was not bad considering how far up the line he needed to go to unclog. Definitely would recommend :)
Debbie Oneal
5 months ago
Mike was recommended to me and have used him over yr. Had home warranty that I had to use someone else. My compressor blew out and called the home warranty people no longer under warranty. They kept postponing my service. Called donley for free 2nd opinion not a quote that was specific and detailed. I used them not only cheaper but did all things it needed other didn't even list those parts. They are honest, dependable and show up. Always keep you in loop. THANKS DONLEY AND MIKE
We purchased our A/C units from Donnely almost 9 years ago, and we chose them for their customer service. We just had both units serviced again last week and the lady on the phone and the service rep, Glen, were both polite, professional, and very friendly. We don't feel like customers, but more like family.
I love Donley.....Everytime I call them they provide fast professional service and THEY ALWAYS SAVE MY DAY ??? We run over 20 stores and everyday if it one thing or the other that needs repair its nice to have a company like Donley that comes to our rescue !!!! Their techs are always on time and communicate what needs to be done and their prices are fair for excellent job and excellent customer service they provide. The operators like Yadi, Josie and Dana to name a few are very helpful and friendly and professional always makes you feel less stressed and get you scheduled right away (Same day almost everytime ) . I recommend them anytime I can . !!! Thank you Donley for always coming to our rescue !!! ?
We have used Donley Service for many, many years. The above & beyond service mentality is consistently exceptional (as established from the start with the founder Jim Donley). Donley Service maintained our original AC system, then over years installed new systems twice over 35 year span. Recently needed them for plumbing and this is the second time for different issue with technician Hayden Bender-again above and beyond. Over the years, we notice that Donley's employees/technicians that provide our services speak highly of them. Seems if a company takes care of its employees, it follows the employees take care of the customers. Thank you-high five.
Tanner is absolutely amazing. He communicates about not only his arrival time but on everything he is doing. Professionals like Tanner make the Donley team great. Highly recommend Donley in general and Tanner specifically!
Brenda Balli
3 months ago
Wish I wasn't in such a hurry and had read the reviews. The guy was here for about 25 minutes and Replace eight $50 part. Cost me 400 bucks. I will use Angie's list next time. The only reason I gave them Received two stars was because the technician was super nice
Great customer service! Always have been skeptical about calling plumbers but from now on they will be my go-to. Honest and professional, and fast! Travis was awesome and did a fantastic job! Thank you!
Dr Dan Kiley
2 months ago
Dan came, decommissioned and extracted a gas pipe in a wall I am remodeling. Careful and cleaned up, fair price and my project can move forward.
Replaced my hose bibs outside. All of them. The guy was good and was pretty quick too. Nice guy
patricia menzel
7 months ago
Garrett came and got our AC unit back up & running. What a nice man! Very professional, manners were outstanding & he was very informative. Would definitely recommend this company
I couldn't be more pleased with Donley A/C after my unit quit cooling overnight. Tech Garrett, both professional and personable, was out within 3 hours on an excessive heat warning day. The office was super to work with. Donley is both responsive and reliable, with attractive pricing.
Brittany Allyn
3 weeks ago
This was a call for plumbing concerns. The technician was punctual and efficient. Donley should be your go to!
Mischa Renner
9 months ago
Donley came out to repair an A/C system and they diagnosed the problem immediately. They proceeded to clean out a clogged drain pipe that was in the garage (very easy access) and it took only about 10 minutes to clear out the clog with compressed air and then pour water through it (only one plastic zip tie was needed during the repair, no other parts). For the few minutes they were here including diagnosis, unclogging the pipe, and filling out the paperwork, they charged me over $200, not including the $89 service fee. So for being here less than 20 minutes, their bill was over $300. Be sure to get an estimate from them prior to any work, as in my opinion, they charge a grossly inordinate amount relative to the amount of time they spend on the repair. Not including the service fee, their charges were equivalent to a labor fee of over $600 per hour.
Sally Arnold Events
a year ago
We had another fabulous experience today with Donley! Our jetted tub water would not shut off so we had to turn off the water to the house which is inconvenient to say the least. Travis arrived on-time, was able to secure parts and fix our tub and repair a couple other fixtures (shower/sink). He was knowledgeable, professional and a pleasure to have in our home. Everything is now back in working order and we cannot be happier. I highly recommend their plumbing services!
Shocked at the good reviews. They tried to charge $1600 for 2 hours of work for a leaking pipe. When I questioned it and asked for the price book as their website says they all stick to, he offered $1200. They wouldn’t give an itemized bill and wouldn’t explain the $1200. It’s $600 an hour and just taking advantage of the situation. There are just better options that charge even $300 an hour but aren’t nearly as shady.
We heard about Donley AC on AZ Family channel 3 and called them because our AC was not working. A tech came out and inspected the unit, and informed us of the repair choices, we chose to have a new unit installed. Their salesmen came to our house and provided choices of units. We went with a Goodman unit, and very satisfied with the price and quality. My sister in law told me that their AC unit was acting up, they did call a different AC company who wanted to charge them quite bit. I told my sister in law about Donley AC, my sister Rachel called Donley AC and explained their AC issues and the fact my sister has been diagnosed with cancer and after her treatments her body gets very hot. They sent a tech named Jason, he went to her house, said they did not have a leak and did not need to get a new unit like as they have been told from the other place. Jason was there for over an hour and did some maintenance work and did not charge my sister. This just goes to show that Donley AC is about honesty and professionalism and caring. Thank you very much Jason and the Donley AC family for taking care of my sister. I highly recommend this company to eveyone.
Garrett did a great job!! I highly recomend
him.
Can't say enough good things about Donley. Three years ago, we chose them to replace three HVAC units at our home in Paradise Valley. We received several quotes and they were at the low end of the range. Their service, quality, and customer service is unmatched. Returned home from a trip yesterday to find one the units was not heating. I called late last night...it's now the following morning and the problem has been fixed. They sent a technician (Garret, he's AMAZING) first thing, he diagnosed the problem, and had us back up and running in a few hours. The best part....NO CHARGE! If you're considering any HVAC work, do yourself a favor and choose Donley. We're certainly glad that we did, and couldn't be happier. THANK YOU GARRET, AND EVERYONE AT DONLEY!!!
Jeremy Homol
7 months ago
Awful Service! After 3 weeks of talking to them and them telling me they were working on an estimate and that it would just be a 'few more days'. I finally spoke with a manager and they said they weren't able to provide a bid or do the work because the pipes were old. 3 weeks of time wasted. Don't use this company!
The service technician was very good, found part needed and repaired shower and now works well!
I want to thank Donley AC and Plumbing for their excellent work. Garrett from Donley Heating and Cooling did an amazing job repairing the water leak in my AC unit, and he even followed up a day later to ask about any other issues I might be experiencing or know someone who is. He was very attentive, courteous, and professional.
Beware. They left a 60 year old woman and a 14 year old dog in a house that was 94 degrees was told how good their customer service was and how long they have been in business. Was told if they couldn't fix it that day they would provide temporary cooling. The tech was supposed to come back inside to let her know what was happening. It was too hot inside the house for him to write up the estimate so he got in his a/c truck and never came back. Literally put my family in grave danger without any concern whatsoever. Would you consider this good customer service? Or just another company out for a quick buck. You decide
I dont even know where to start. So much positive to say, but I'll (try to) keep it brief. The last thing I thought I would ever do would be writing a review for a plumber. Donley plumbing has saved us - TWICE. The first plumbing need we had for Donley was to finish a job that another plumber started and messed up on. We contacted Donley due to our first plumber being flighty, unresponsive, unprofessional, unethical, unreliable, inconsistent, damaged our floor (in a spot in which they were not even working) and...I could go on. They talk a big game, act like there invested in your project but they're not. they also do not communicate with each other because we would be told different things from different plumbers within the company.
After months of putting up with this company
we contacted Donley Plumbing and they fixed the problem within a week for THOUSANDS less than the first plumber that left us hanging numerous times for weeks at a time. ( I can not name the first/horrible plumber/ company in this review, but I will be happy to share the name of this company with anyone/everyone that wants to know)
Doneley's office staff and plumbers were compassionate, responsive, professional and get this - THEY ACTUALLY KNOW WHAT THEY'RE DOING. And, they did the first job for a fair price. The second time was for more of what we thought was an emergency situation but wasn't vs. a plumbing install as the first job was. The response could have been a little better (we had to call back twice). For the second job, they were still very personable, professional and down to earth. They explained things in a way that could be understood by someone that does not know plumbing or plumbing terminology. The cost of the second job was a bit high considering what was done and the labor involved (and was not an emergency situation by the way)..... especially since the materials, time and labor of the first job was more way than the second. Not sure if we received some type of first-time customer discount the first time or what, but we will likely continue to use Donely Plumbing for all of our future plumbing needs as long as they don't start ripping us off too. :D Special thanks to Hayden, Walt, Matt and Ralph!
I called out to Donley and was told they had someone in the area and could come check my situation out. Within 45 minutes, Dan was here. Let me tell you about Dan. He got straight to work, never taking an idle moment. He was very friendly and professional. He devised a sound plan of attack and made it happen quickly! The final cost was below his initial estimate, which is *always* awesome! Donley should be promoting Dan M (Plumbing Supervisor) soon, because he's a valuable asset to their organization!
Appointment scheduled for Wednesday with Dan, a plumber for Donley. He came and installed 3 new outdoor hose bibs and a backflow valve. He also said he could remove an RO system under the kitchen sink. Work was completed. Very nice guy. Thursday evening, we realized that we had a huge leak outside with one of the pipes he installed. They sent him back on Friday where he repaired the leak. Only problem was that after he left and we got ready to take showers, we had no water pressure. Scheduled again for Saturday morning but they called saying it would be very late before they could get to us even though we were scheduled for early in the day. My landscaper was at my house at the time and said they had not turned the water back on completely. Thanks a lot, Dan! Then we realized later that same day, that our ice maker wasn't making ice and had no water in it. Called back and they set the appointment for Monday. Ricardo came and the ice maker had been disconnected by Dan. Thanks a lot, again, Dan. Ricardo hooked it back up and promised we would be good. An hour later, we have water running out from under the freezer plus our garbage disposal no longer works. Called back and asked for a manager to call. Instead, a customer service rep called. Not what we asked for. The CSR didn’t have a manager call us either but instead had Ricardo, the plumber call me back. Ricardo says that it must be a problem with the ice maker. Okay, we just moved into this house a month ago and had the ice maker completely replaced with a brand new one from Sub Zero and it worked fine until Dan unhooked it without telling us and Ricardo hooked it back up. He also had no explanation for what could now be wrong with the garbage disposal. I spent $9K for a new HVAC unit with Donley just 3 weeks ago. No issues with the HVAC side of the business at all. I spent $2K with them for these plumbing issues. They have been here 4 times in a week fixing problems they caused. Finally, a manager did call. Nice guy who made no attempt to defend what he called his company’s incompetence. Listened patiently as I explained the whole issue. He promised to have a new plumber and the plumbing supervisor out the next morning and assured me it would be fixed. The plumber and the supervisor were at my house at 8AM the next morning. They hooked my garbage disposal back up and seemed very proud of themselves. (Don’t be too proud, you should have made sure it worked when you left the day before.) They then went on to explain to me that the leak (that did not exist at all prior to their work) is not a plumbing leak but a refrigerator problem. What a coincidence! No problem before they got here and now there’s a problem and they blame Sub Zero. I asked the supervisor, Steve, if he was proud of the work they did at my house. He said that he was not. I asked him if anyone was ever going to apologize for being at my house 4 times in less than a week to fix problems they caused. He wouldn’t answer. I asked him if he was going to say, “I’m sorry that you’ve had a problem.” Nope. Wouldn’t do it. I live by the principle of personal responsibility. Donley made several mistakes, refused to admit it, took 4 trips to try to fix issues they were responsible for. The supervisor did finally offer to pay for the service call for Sub Zero to come out and look at the leak under the freezer - the one that wasn't there until Donley mistakenly unhooked my ice maker. Big deal. To be clear: I have nothing but good things to say about the air conditioning side of Donley. And I have nothing good to say about anyone working on the plumbing side of Donley. Btw, this is the first bad review I have ever left for anyone I've done business with. . And I wouldn't have left this one either, regardless of the bad service, if the supervisor had taken responsibility and apologized for what we went through. A simple apology can make all the difference.
Had to find a new A/C company and called Donley, Joann was extremely helpful and arranged for a tech to be at my church the next morning. I received a call letting me know he will be there in 20 minutes and he was right on time. Jose was very professional and found the problem immediately. An hour later the unit was up and running again. We are very happy with our new A/C service company.
Donley just came out and handled our plumbing issue. Extremely reasonable rate. No up charge for weekend or it being summer. Job was done correctly and quickly.
Larry was our technician and he was absolutely amazing! Knowledgeable, friendly, professional and just a good guy.
Donley Service Center's representative Christopher Kelly was superb, clean, professional and quick. Very personable and knowledgeable young man who is a true asset to Donley Service Center.
Christopher is welcome to service my plumbing needs at anytime. I highly recommend Donley Service Center to anyone in need of plumbing services. Their reputation follows them for 38 years with honesty and they truly are honest as experienced by me through Christopher. I also want to thank Barbara Burns for the referral.
Dont ever use these people for an inspection. I paid almost $100 during the home buying process to check everything since the home is older. The technician did NOTHING more than write an estimate based off the home inspectors work. When I started my kitchen remodel we discovered issues he would've found had he actually looked in one cabinet. It cost me a lot of money to get the situation corrected. When I spoke with their upper management he basically told me to screw off & have my attorney contact their attorney. They are insanely unprofessional.
Professional, knowledgeable, friendly, patient, thorough, and reasonably priced. They don't try to sell you on things that really aren't necessary like I have seen with other companies. From the appointment setter to the plumber/ac repairman...they are fantastic!
Anna Likhacheva
6 years ago
I had an outstanding experience with Donley. We had both of our water heaters corrode and leak within 4 months of each other. We had inherited these water heaters from previous owners. We called Donley both times and they replaced both heaters at no charge because they were still under warranty. In fact, with the second heater the manufacturer resisted honoring the warranty, but Donley pushed back on our behalf and then further absorbed some of the labor costs because they thought the warranty had to be honored in full! Throughout all this, they maintained outstanding communication with me and the restoration company for installation. I could not be happier with the experience. Special thanks to Anthony.
Walt and his Donely team removed and replaced the interior sewer main line in our home. The entire team was on time, friendly, professional, completed the job on time and did top quality work. We are very pleased with the end results and would highly recommend Walt and his Donely team to everyone!
My entire experience was with courteous and professional staff. First, I met the Comfort Consultant, Mike Carroll who explained my equipment options and suggested a remedy to a long-standing cooling problem I've had with this home. The install date was established and then five days later, I met the foreman, Kevin, who took measurements and advised on the steps of the install. Edin, Pedro and Derrick were timely, efficient and returned the home to a very clean environment. Everything went as planned from start to finish and I would highly recommend this team of professionals.
Been using Donley for all my plumbing needs on the property I manage. Customer Service is outstanding, and every tech is professional and informative. Every work order is followed up with a phone call when a tech will arrive. They have a great response time for emergency.
We have used Donley Service several times for our plumbing needs. Today we had them over for our air conditioning unit. Jerry was so efficient and understanding. He went above and beyond to make our warranty make good what another company had bungled. If you want honesty, and a job done well, these are your guys! Thank you again.
Good job done by tech. Very courteous.
Don't let these people service your AC unit!! They do not have your best interest at heart. They told me my unit was out of warranty and that I had a leak. Both not true! All I needed was a recharge. They tried to convince me that I would need a new unit (mine is only 7 years old and surprise, it is still under warranty). Additionally, there is no leak. I had another company look at the unit and they were the ones who gave me the warranty information. The other company also came back weeks later to verify there was no leak in the coil system. Donley has lost my business and I'm telling all my friends and family what horrible service I got with their company. If I had listened to Donley, I would have been out $6 or $7K spent on a new unit when it's simply not time for that.
Donley had installed a solar hot water system on my roof just over 3 years ago. The literature provided with the system suggested that there was a 6 year warranty. Thus, when the monitor showed no signal from the thermocouple on the roof resulting in the pump not operating and no hot water being produced, I expected that this item would be covered by warranty and called Donley for the repair. They sent a congenial repair man who, after some phone consultations with Mike, was able to identify and reconnect the wiring to the thermocouple at the solar panel on the roof. He described the problem as not a bad thermocouple but a loose electrical connection. He said that, when he removed the pipe insulation, the thermocouple wiring was loose. He reconnected it and everything worked as it did originally. He restored the insulation on the piping which he had removed to access the thermocouple leads, but did not paint it white as was done with the original installation to protect the insulation from the sun's harsh effects. Then he presented me with the bill. I said that I had presumed that this was a warranty repair, but was told that their work has only a 1 year parts and labor warranty. He said my bill was $125/hour for the 1 hour's work. At that rate, I was not going to send him back up on the roof to paint the insulation!
Bottom line - I expected that Donley would have done a better job with the initial installation such that there would not have been a loose wire connection in such a short time. My previous solar hot water system endured more than 25 years in the AZ sun without a wiring failure such as this. I also expected that restoring the system would have included painting the new installation at no extra charge.
As to ratings - I would give Ricardo 5 for congeniality and 3 for system knowledge. I believe Donley did not provide a suitably robust installation initially and am disappointed in having to pay to have it corrected. That rates no more than 1 star.
Donley has been servicing our AC’s for many years. After our semiannual checkup, a wine cooling unit stopped working. They came over the weekend to discover it needed a new part. The store didn’t open for several days. Donley had the store open at 9pm on a Saturday to get the part. Tony, the service technician, spent many hours in the middle of the night fixing the AC. They didn’t charge us anything.
There is simply no better AC service company in Phoenix. There isn’t a better service company of any type in Phoenix. I couldn’t recommend a company more than Donley.
I've been a customer of Donley Service Center for over 20 years and will remain with them. Their service is professional, timely, excellent and courteous. Enis S. has been my Service Pro several times and is really great. He's very nice, soft spoken, very good at his job and always explains to me what he did and for what reason. If I am interested in obtaining another type of service from Donley, all I have to do is ask Enis and it's done. He sets up the appointment for me and I know everything will go very professionally. LOVE Donley Services and all their people are great. Even when I give Donley a call for service, Jackie answers the phone and is just SO helpful and nice. Thanks Donley Guys and Dolls - I'm a customer for life.
Thomas Boergers
4 years ago
We have had Enes at our home a number of times and he has done a very good job. Donley has been our AC supplier since we came to the valley 18 years ago. Their prices are not the lowest in the valley, but their service is very good, their technicians knowledgeable and reliable. The only reason I do not give them 5 stars is because of the pricing, especially plumbing. All said I will continue to use them for all my AC needs and I have recommended them to neighbors and friends
Michael Rodes
3 years ago
Plumbing service
Worst customer service. Called to fix kitchen sink for my father's home. Called before 5 they said they could have someone come out within 2 hours. Donley called back and said could they reschedule for 8am. The plumber that came out stated it would cost 850.00. My farther has had numerous service's done before. After the free quote he asked how much should it cost. After talking to his supervisor it would be 650.00 Taking advantage of an elderly person is wrong. We sent him packing. You lost a long time customer. My father is 90. Beware of cost. Mr. Donley you need to be aware of your business and what's happening in the field.
I needed a new thermostat. Jose was prompt, replaced the unit in 30 minutes and checked the heat pump unit to make sure everything was working. Couldn't recommend Donley more.
I called Donley to come take a look at my AC unit when my wife and I first moved into our new home back in May 2013. I know that we had two old units and thought the tech would try to hard sell me on getting new units, but they never did. He informed me that the units were really old and not as efficient as newer models but no need to replace the units at that time.
I was shocked at the customer service I received from Jose. Jose serviced the units and added some freon. Before the tech left, he took the time to inform me of the best way to set the thermostat to be the most cost effective and what would put less wear and tear on the units. Jose told me that he had been working for Donley for over 18 years, and it was comforting to know that the company had a seasoned tech come to my house. I would highly recommend using their services. Thanks, Donley!
Michael oakley
2 years ago
Here is my honest review. Tony the technician came to my condo to inspect my AC which seemed to not be blowing cold enough. My AC ended up working just fine, just the heat and humidity was not allowing it to preform to a high standard. It was mentioned that my coils were dirty and without asking me if i'd like the service of them being clean, let alone being told it would be an additional charge, the coil within the unit of the split system was cleaned (4/5 minute thing spray some solution with water). The coil cleaning ended up being $170+ additional charge. If I would have been told the price I would have done the service myself. Tony was a great guy and answered the few questions I had, so I don't want to take away from that. Overall if you use this company just be prepared for a large charge or ask repeatedly if this is a charge. I know small businesses are hurting right now, but not being transparent with prices before tasks are done can put customers into a pinch.
I wish i would have purchased my AC unit through Donley. Donley was recommended to me by our moblie home park manager. I love Donley now because their technician and manager and secretary have provided me with incredible customer service and support and I am not even their customer. Lol.... Before I knew donley even existed, last week, i purchased a new AC unit through a different company and i have regretted it. I only had the ac unit a week and my living room was over 100 degrees and my original company said it was not thier units fault but the insulation in my home was the problem and they could not help me. But that was not accurate. So I contacted Donley and Donley could see that I was having a hard time with my original company, so Donley stepped up to help me to know what I should do in my circumstance because my original company was denying me the help I needed even though it was over 100 degrees in my home this week and my AC unit didn't have proper refridgerant. Thank God Donley backed me up. It motivated my company to actually take responsibility of the problem and care of thier own customer.... finally after this week of 100 degree weather in my living room finally my original company filled the refrigerant in their unit. I don't like my original company.......... I should have chosen Donley. :) I definitely recommend Donley because they are true experts...it took Donly technician only 10 minutes to find the problem on the unit. It took my original company over a week to find the same exact issue and attacking my homes insulation when it was really just their AC unit problem with the low refrigerant. Donley technician knew it was a refrigerant problem right away which proves theyare the better company... I wish I would have chose them first. Donleys level of expertise and experience makes them quality....and yes super customer service....and Donely is not even my company. Wish they were. Well for next time at least. Thx regards... shea :)
Ryan was here today for our annual HVAC service. Punctual, courteous, professional. Found a couple of issues on one of the outdoor condenser units which I decided to have repaired. Very accommodating including going off to get one of the parts needed and coming back to get it all done the same day. Very happy with him and with the company.
Our air went out on one unit yesterday and we called for service...Donley was here this morning! Our systems are about 15 yrs old and we know that they're short timers. Our experience four years ago with a competitor was that not only did they take the system apart and walk away for days, they told us we needed a new system. Donley came out and put it back together and had it running for a few hundred dollars...and it's been running since! The tech did tell us that the systems were older and not as energy efficient as new models, and quoted us a price that was nearly half of the previous one for replacement. Glenn Martin was our tech today and not only did he fix the problem in no time, he checked both entire systems and recommended lower cost alternatives to replacement. We won't ever use anyone else - everyone we've worked with at Donley have been exceptional!
Brian gave us an estimate. We have not yet decided if we will use Donley for our plumbing work. Brian was great! He was very informative, courteous, professional and offered a variety of options for the work we need. Just need to find out how Donley compares in price to other highly-rated plumbing services near us.
Incredible overall experience . I had a 16-year old unit replaced. They had to replace interior and exterior unit and it could not have gone better.
They were clean, respectful and courteous. The work took all day and we left them unsupervised. When we returned, the house was clean, the AC working and no evidence that they were even there! It was not an easy job and it took almost 8-hours. Pedro went out of his way to ensure a well-done project and my wife and I were impressed beyond anything we hoped for. If i had more words that could describe my satisfaction i would use them all.
We have never had better service at our home. I would recommend them to anyone and all my Family!
Jeralynn Benoit
7 years ago
Today our service representative, Danny Sayegh arrived to service our AC as we were away in the Spring when we usually do it. Danny was very efficient, amicable and not only did the usual Donley service, but addressed a buzzing sound that we have been having periodically when the AC stops and the condensation drains from the water pump. He was diligent in addressing our needs, and assessing the problem. He also took the time to talk to us about a service contract and explain the ways we could profit from purchasing it. We will give it some real consideration after our 5 year warranty is over the first part of next year.
Larry Holtsclaw
6 years ago
Just had our late spring A/C maintenance and the Donley service rep was totally professional and efficient. We've been with Donley since 2010 and they are a company that is well managed which shows up in their employees and how they take care of customers. I have and will continue to recommend Donley to our friends.
Louise DeHorney
7 years ago
My experience with Donley Service Center was rewarding the reason being, the water that was running on my roof from the air conditioner is now going into the to the proper place.
The service person was polite and knowledgeable and he did a good job in a timely manner.
Dionna O'Steen
2 years ago
Donely Plumbing, came out yesterday and had the audacity to quote me $14K to repair a broken water main or $20K to replace it! While I was in the midst of a full fledged panic attack, my sister researched and found that it shouldn’t be more than 5K. I got a callback from the 2nd pro that I’d left a message for, Everhart Plumbing, and he quoted me $3500 for pipe replacement, plus he changed the head on the outside spigot and added a back-flow valve that was missing for free! I’m so impressed with his work and honesty that I’ve hired him to install a water filtration system and to replace my kitchen faucet. Really, Donley, $20,000? Price gouging at its best!
David Freeman
3 years ago
Absolute fabulous experience with their A/C tech Juan. Donley was the FIFTH a/c company to take a look at my system, and none of the previous companies could figure it out. The fourth guy to come specifically recommended Juan at Donley Service center. Juan was courteous, professional, and above all, thorough. We had a complex issue with our system, and Juan figured it out. Can't say enough good things
Stacy Wiethorn
3 years ago
Jackie took my phone call about 8am, by noon, I had a new water heater installed very professionally, and the old heater taken away!!! Ricardo was very thorough with his work and made sure I understood everything.
A big shout out to Jackie and Ricardo!! A job well done!!
Donley Air is the best!! Steve was here in 25 min. On a Saturday, Holiday weekend and no appointment. He was very professional, polite, and on the roof in no time. After inspection he explained what was wrong. Steve gave me an affordable price that I could manage. This was quite a bit lower than previous other two offers and came with a year warranty? I gave them 5 Stars because 1. Steve listened to my problem, 2. Steve was concerned for my health because of the extreme heat outside. 3. Had someone here in less than 20 minutes. 4. Knowlegable of the problem and had the repair part with him. 5. AFFORDABLE? And Friendly!!! That's a formula of excellence for Donley plumbing and Air⭐️⭐️⭐️⭐️?
We have used Donley for many years and have total confidence in the company. This week Matt, the technician, came out to do spring maintenance on our air conditioning unit. We were so impressed with this young man. He was very personable, professional, and acknowledgeable. After he completed the inspection, he sat down with us and explained in great detail what he had done and what he had discovered. Our 21 year old unit/system had several major issues that he thoroughly described along with photos he had taken. He then presented us with several options. In the end, we determined that the wisest course of action was to totally replace the old system with new equipment. A week from now, Donley will be back, and we have total confidence that the equipement will be properly installed. Honestly, we would not want any other company in the valley to do the work.
We recommend Donley for their absolutely incredible service. They have highly trained technicians and plumbers, and we're very pleased to be working with them.
I requested for leaky faucet repair, it was determined I needed to have a new faucet installed for the price of $614.00. The service lady did not even attempt to repair it. This was a waste of my time and to think I would pay to have a faucet of $74 installed for $614 is ridiculous and misleading. She even tried to sell me AC service.
Donley Plumbing was quick to answer my phone (some have long delay) and sent help soon. Ricardo was professional, great and nice.
we were referred to Donley by our doggie friends JP & Merry.... We were needing a plumber and A/C repairman for both our rental and our personal house.. We were ecstatic to finally find folks that were friendly, responded immediately, seemed to know what they were doing and didn't feel like we were being ripped off! (Did I cover everything you want in a repair service???) At any rate, we've never been disappointed with Donley repairmen!
Diane Andersen
a year ago
Serviced our rental house with a plumbing problem. When repairman arrived, problem had corrected itself (maybe because tenant had plunged the toilets). After checking everything out for 25 minutes, the plumber left, saying no charge!!!! Not even a trip charge! Boy, will we use them again!
DSC came out this Sunday and repaired our main unit. They did so even with a full day of repairs in line ahead of us. Danny our tech was very knowledgeable and friendly, he worked efficiently and with purpose. The price of the repair was fair, and we signed up for their ongoing maintenance contract for all of our units for three year. We know Jim and Mike and their family well, and it's good to be working with DSC again. Thanks again Danny, outstanding service and professionalism.
Dyanne Frazier
a year ago
We have a service contract with this company. Had an issue with ac unit last week. 110degrees. Tech came out after having to call back multiple times. Tech said it was electrical. He suggested we call an electrician. Did so and $150 later he said nothing was wrong with the unit getting power. Called them back Monday and receptionist stated we will have a call back in 15 minutes. Four days later still have not heard from anyone. Unfortunately I would not recommend this company.
I called to schedule a preventative service call for my AC and the earliest they could schedule it was 30 days out. I think Donely needs to manage their workflow better so customers don't have to wait 30 days to get a routine preventative AC service. Looking to find another vendor to service my AC. Update: they did call me back and suddenly found time earlier than a month for my preventative maintenance and the technician did great job, so give them credit for amending the initial poor customer service.
Our family has been using Donley service now for 10-years. We have owned three different homes in the area and have purchased two brand new HVAC units along with annual Home-Comfort-Warranties in that time span. The service provided by Donley has ALWAYS been top notch. That is, they have always been: ontime or early for scheduled service appointments; very polite and patient while at the house; never tried to upsell unnecessary services or items. Truthfully, anytime Donley has had to come out and trouble-shoot a problem, the problem has been fixed quickly and has stayed fixed. This company is not the cheapest outfit around. However, you get what you pay for. Thank you.
Regards,
JW-phoenix
Donley Service Center took great care of us when our AC went out last week. The tech Matt P is very professional friendly and knowledgeable. He went above & beyond to get the parts on Saturday. Hopefully we won’t need you until the fall check up.
Ronald Geiken
7 years ago
They installed an Heat Pump for me about 3 1/2 years ago, and when I called them for a service call when I felt that my Heat Pump wasn't working quite right, they came out and found that there was a leak in one of the coils and the Freon had leaked out to some degree and they scheduled a call a week later to replace that part which they did on the 22nd of December 2015. It was a fairly long repair because of the complexity of it, but it was done successfully. Anybody can install a product, but these people stand behind it and get it done. I am sure glad that I chose them to install my product initially and will use them in the future for any repairs. Have use Donley to repair my daughter's Heat Pump when it had a problem.
GEORGE FESSLER
7 years ago
Donley Service Center sent Ryan Utsler to repair my leaky faucet which is part of a multi-valve shower-massage unit. He accurately diagnosed the problem and made repairs that looked to me like brain surgery. I was impressed with his professional knowledge and cheerful attitude. We also use Donley for Heating and Air Conditioning service and recommend them for that as well. If you call Donley for plumbing service you will be blessed if they send Ryan to your rescue!
Danny was here today. The office called to let me know he was going to be a little late. No problem. He was fast, efficient, courteous and very neat. He volunteered to drain my H/W heater that was replaced last year and gave me some advice about keeping it in working condition.
Great company and employees!
Tony Sackreiter
5 years ago
Travis did a great job replacing my leaky water heater. He showed up quickly and got the job done. I also appreciate that he didn't try to sell me anything extra, something I had an issue with in the past with other companies. I'm a contracted customer now. Thanks again, Travis!
Recommended by our neighbor, sent a service request Friday via their mobile website. Expected to hear back maybe Monday or when someone eventually check that Inbox. Within an hour they had called me for a same day appointment!
The technician Sean called before arriving, showed up on time. His company truck had plenty of equipment and parts.
Sean was professional, took time to explain our plumbing issues and discussed possible fixes. He performed the service to exceed our expectations, very impressed.
I must admit, after hearing bad stories about plumbing companies I was apprehensive, but due to our neighbor recommendation and the care we received, we are sticking with Donley now. Thanks!
Very good service. I had a wire melt in my unit. The technician prepared it and even taped the connection to avoid it from becoming loose in the future. I was just charged a normal servicing fee which was very reasonable. They were out to fix my unit within 18 hours of the service call. They would have come sooner but my unit is empty and listed for sale and I was unavailable until the morning after I scheduled service.
Michele Wojcicki
5 years ago
The tech came earlier than expected (they called to let me know), gave us a reasonable quote, and went in his way (we said we have to think about it). I’ve dealt with them before— little things like the outdoor faucet leaking and big things like the slab leak 7 years ago— and they’re always on time, reasonable and they do good work. The other guys can advertise all they want but I’m sticking with Donley.
Called them on 3/13 at 8AM. Confirmed with Vicky that the my appointment was for 3/14 between 8-10am. 10AM, plumber wasn't here yet. Turns out they never booked my appointment. Offered to send someone between 4 and 6pm. I took my time off work for this specifically. Will never use them again.
Kent Dunkleberger
5 years ago
Fred was simply fantastic! He was able to diagnose and correct my air conditioning problem. He also recognized a larger electrical panel issue I had and was able to easily communicate what I needed to do to correct it. Great experience! Highly recommend!
Water heater failed on Sunday. Called Donley and scheduled replacement for Monday. Confirmation call received 7:00 am Monday morning. Walter called when he was 30 minutes out, arrived on time, assessed the situation, provided options and the new water heater was replaced that day by 1:00. Walter in particular and all scheduling/installation done efficiently and professionally.
Have been a Donley customer for over 12 years. Recently had Donley renew service agreement on home air conditioner and consult on other plumbing issues. As to be expected the service was timely, professional and honest.
I've had Donley do plumbing and air conditioning work for me since the 1990s. Probably a bit expensive, but they do it right the first time and are honest about what needs to be done, and they explain why. Definitely will refer them to anyone out there looking to get an estimate, or have work done.
I have recommended Donley to my clients (Realtor) and family, because I trust their integrity. Carl Bartoli (service manager) helped out when my sister had an unscrupulous technician from another company attempt to scare her into spending $2,000 in repairs (or a new unit for $12,000). The Donley technician showed up and fixed the problem for less than $200. Fred (technician) was just out at my house to perform routine maintenance. Everything was professional with no up selling. I like having a company that I can trust to take care of my clients and family!
Coach Bryan Crane
6 months ago
Easy to schedule, on time, friendly, high quality work, up front estimate of costs.
Scott Lammers
6 years ago
After an extremely hot weekend to start the summer I thought I'd have to wait a week to get my A/C serviced but Donley got me in the next day. Jacob Marlen was our technician who has done work for us before and he is very experienced and you know he'll always give you a fair and honest diagnosis of your system. He is big asset for Donely. I would recommend Donely to anyone they are a pleasure to deal with.
Fred Czlapinski came exactly on time and did a great job checking out our system. I'm very familiar with how boiler systems, furnaces, hot water systems, steam systems, etc. all work but was not familiar with heat pumps. He did an excellent job explaining it and he clearly knows his business. I have another unit which I need looked at soon and will definitely be calling Donley again. GREAT JOB!!!
We used both Juan and Mike. Juan was very knowledgable and helpful. Juan's work quality was excellent which is typicall of all Donley technicians. Mike was our sales rep and was very helpful in determining which AC unit to purchase and have installed.
The folks at Donley have treated us very well through the years. They are fair and do good work. Significantly they check out their work as a kind of due diligence and are quick to follow up any issues.
Shelley Santschi
7 years ago
Sean, was very professional and kind. He listened to my concerns and offered suggestions as to how to address them with a fair price. In addition, he was educating me, the customer, along the way. I really appreciate that. Thank you Sean and thank you Donley Heating and Air for hiring good quality craftsmen.
You call the office for an appointment they send you to Kevin who is the project manager. They set an appointment and do not show. When I called the office they had no idea who I was they had nothing in their system nothing on my address and stated that they contacted everyone and no one has me on their list. So I called up the number that I have the contact With and his name was Kevin he stated he was the project manager and that he would be there the next day because he forgot that they had an appointment. Well the next day came and I called the office and no one of course New about an appointment and when I called Kevin he was not available and his Phone just went To voicemail very on organized. Seems like they’re trying to run from a lawsuit by being shady.
Corrine Dorris
5 years ago
the serviceman that came to do repairs in my home was courteous and respectful. he did the job in a timely manner and cleaned up the mess as well. I would definitely recommend your services to anyone who asked.
I am a completely satisfied customer, Corrine
Barbara Allan
7 years ago
I called about my low hot water pressure and less than 1 1/2 hours a service man had come by for a free diagnositic and on my approval had gone on to successfully completed the repair work. Excellent, fast service. Reasonable price. Great hot water pressure again.
Tony Rodriguez
5 years ago
Once Again Donley Air Conditioning has provided top grade service! As well as top grade service Technician's that they have performing awesome service (Thanks Ruben P.).. No wonder I've been happy with Donley service for over 18yrs.
I have used Donley service for many years and have always had prompt, courteous, and highly skilled technicians. Office personnel are also most helpful & courteous. Technician Issh ?sp came to do my routine spring maintenance. I asked him to look at my 19 year old water softening system which has been leaking and asked about salt free systems. He called and made an appointment for a tech from plumbing to come out the next day to give me information about available systems. Sean came on time, explained and answered my question and I made an appointment for installation two days later. Sean worked quickly, cleaned up well and answered more questions. Great Service!!
I now request Enes every time I have maintenance on my AC. He is extremely professional, explains everything thoroughly to me, does not push me, and strictly knows what he is doing. I appreciate his help so much and feel at ease knowing someone I can trust is taking care of my AC needs. I would recommend him to anyone any time.
COLEEN BARNETT
7 years ago
We have been Donley customers for many years. Every time that they come to service our A/C and Evaporative Cooler they are on time, professional and never try to charge us for something not needed. Donley is a no pressure you business which I value. I would strongly recommend Donley to anyone.
Kevin Townsend
5 years ago
I called Donnelly after business hours when my AC was not working. A technician was immediately sent to my house who was professional, personable and very knowledgable. Great service; I will definetly use them again. Highly recommended
Mike was on time he was very professional and efficient. Was not aggressive did the minor repairs. This is why I like Donley they never try to sell you something or fix something that doesn’t need fixing. We’ve been coutomers for about 10 years or so.
Jillian Krstec
2 years ago
Just had my water heater replaced and I couldn't be happier. The process was easy, the tech was fast in installing and removing my old water heater & very professional. Would recommend 100%!!
Overall great service and a reasonable price. To be honest, it took two separate technician visits, but the second one seemed very knowledgeable and professional. He actually made up for the first one, though I was primarily happy that they didn’t try to charge us for having two techs having to visit.
I have used Donley for many years and they always do exactly what they say they'll do - they give us good advice and don't oversell us like so many other companies do. Mike Donley, their President, even checks in periodically to see how they're doing and thanks me for his business. First class all the way!
Mark Anderson
8 years ago
Have been with Donley for years. They have always done a great job. They will stay with the problem until it is right. Also, they notified me of a problem that a roofer had done with out roof. They took pictures for me. I will always be grateful to them for notifying me.
Neasha “Nea” Lemons
a year ago
I had both of my a/c units replaced and both times Julien came to do it and he did such an amazing job couldn't have asked for a better tech
Had a toilet drain disaster and they were out within an hour. Josh was courteous and completed the job promptly and most of all a very reasonable price. Love the paperless technology used.
Donley Service Center is one of the best heating and air companies in the Phoenix area.
They are a family owned and operated company that truely cares about each and every customer no matter if its a small matter or they install a new hvac system for you.
Great work, Great service...............
Thank you Donley, Jeff
Bob von Pentz
5 years ago
These guys are excellent, I highly recommend them. The techs were highly professional in both appearance and capability. Been dealing with HVAC and Plumbing people for 40 years and Donley is perhaps the best I've used.
Thank you, Mr. Enes Sutkovic, for doing my summer service today; also changed the dual capacitor. Enes is a knowledgeable and informative technician. Very pleasant personality. Great job! Thank you! Donley is consistently a dependable and reliable company.
ACME Locksmith
9 years ago
When you live in a building that's 30 years old, the AC seems to break down once a summer. Donley has been out twice and done an outstanding job both times. Fixed quickly and at a good price.
Juan is very easy to work with. He takes the time to explain in detail what is going on, needs to be done, etc. He is neat and very considerate when working at my home. When he leaves I always feel my service needs have been taken care of.
James Fassold
6 years ago
I've relied on Donley for years now, and I've never regretted it. Jose was terrific today -- he stayed with the problem until he solved it -- then called me later to make sure it was working. Best customer service around.
Forest Moriarty
7 years ago
Our AC is working... but leaking fluid after the monsoon into our ceiling causing a huge water bubble in the roof! My wife called around 10am, they were at our house by 3pm, fixed and cleaned the AC by 4pm. Even though they said they would be here between 3 and 7pm, they showed early, and were done fast. I was extremely worried that it was going to need replacement, because we just had it serviced by another company last summer. They've earned a loyal customer for life from me today.
I have had a number of experiences with Donley. In each case, I was contacted by knowledgable , professional personnel who performed their jobs in excellent fashion. They are most reliable and trustworthly. Highly recommended!
We had an emergency and they told us it would be the aftrenoon before they could get someone out. But Sean was there within the hour and did a very professional job. Will continue to use Donley due to their competence and customer service.
Kimberly Attebery
4 years ago
Our unit stopped working and they came out the same day I called them. Remind you all in 113 % Az heat ! It’s hot! Mike was a nice, fast and got down to business. He found the problem and was able to fix it on the spot!
Thanks Mike and the team from our family having literally a melt down..
Kimberly & family
Anita Patterson
4 years ago
Juan B, Senior Technician, from Donley was outstanding. After two other technician's put a bandaid on our air conditioner, Juan figured out why the system kept going off, and was able to fix the problem.
Thank You Juan!
Donley Service is ALWAYS well represented by their professional and courteous technicians. This company exceeds expectations in all aspects of my AC and heating needs.
William M. Chick
7 years ago
Thank you for providing excellent and professional service once again. Been with you guys for a couple decades now and always pleased with your performance. Ryan was the service tech who came today and was a pleasant, prompt, and courteous rep.
Karl Reichardt
7 years ago
Juan came to service our gas heating units and was courteous and professional as always. I've been a Donley customer for over 20 years and highly recommend them as professional and honest.
Larry was very knowledgeable and professional. He did a great job and I highly recommend Larry and Donley Service Center for all your plumbing needs.
Bettina Paschall
4 years ago
I am very happy with the work that Ricardo did on my bathroom shower/tub plumbing. I did not price shop so I honestly don't know how their pricing compares, but they do quality work.
Nadine Ellingson
7 years ago
Honest and reliable. The service was done quickly. They are knowledgeable and the repairs to make our Air Conditioning unit work properly are greatly appreciated.
they're an amazing locally owned company that we have used for almost 20 years. If we have a problem they are quick to address issue. We can't say enough positive things about this company!
Diane Rafferty
6 years ago
Enes performed preventative maintenance checks on our two Trane heat pumps today. He was very professional and knowledgeable and gave me confidence that we will have a trouble-free summer.
Mary Lynn and Kent Kretchmar
5 years ago
My husband and I were very pleased with Juan Blanco. Our AC went out on a hot day and he worked very hard on a Saturday to get our system working. Very nice man.
Today's service was great. Ruben performed a air conditioning bi-yearly check, and explained what was done and answered all my questions. I have used Donley for years.
Almeda Powers
6 years ago
I have requested three times to email me my receipt and until now I have not received it. None in my spam or trash either. Maybe the girl in this office does not know how to send emails. This is poor customer service.
Please email it today so I can forward it to my Homeowners warranty.
Been using Donley for over 25 years and I have always received excellent service. When it comes to HVAC and plumbing services, Donley continues to be my number ONE choice
I am pleased with the service of Donley a/c my service manual was wearing a mask he was very cordial the one problem is had was quickly resolved overall I'm very satisfied Your company was recommended to me and I would do the same
Emmanuel Hiles
2 years ago
Worst ac company I've ever experienced! The guy came and unplugged my ac unit and left told me it wasn't working I called the company back and they never followed up charged us $100 and had to pay another ac company to come back out. Office didn't seem to concerned about me and my kids on a hot summer day. I was so disappointed.
These guys always do a great job! And they do it quickly, efficiently and with kindness. From the first phone call to make an appointment thru to the service call, I've always been extremely pleased with their service. KSam
We have been clients of Donley Service for almost 40 years and continue with them because of the excellence of office personnel as well as the many technicians we have met along the years.
From my 1st phone call everyone was great. Honest and came on time. I would recommend to others and use them for future services
Donley came out to do our semi-annual service. Jerry was very personable, and he fixed an issue with our return duct at no charge.
Shirley Coomer
4 years ago
We have used Donley for years. We have always had them come out spring and fall and service our AC unit. Very happy with them.
The best company I have ever dealt with regarding home maintenance and repairs. NONE better. 1 company for A/C Heating and Plumbing. 5 STARS in every regard!
Eric Duquella
4 years ago
Mike Connor of DonleysA/C was very professional , took the measurements and quickly wrote a contract to purchase and install a new air conditioner
We have been Donley customers for 25 years-they are the best. Courteous, on time and always answer our questions. RJ. V. Is the best- knowledgeable and efficient.
Sorry but I don't remember the name of my service representative and it was not on my receipt. However, the gentleman who performed the service was very professional and courteous. He came in did what he came to do and did not leave a mess behind. I would highly recommend your service to anyone.
Michael Harris
7 years ago
We have been very happy with the service provided by Donley for the past 8 years and will continue to use them for all of our ACHeating needs.
eGreen IT Solutions
6 years ago
Donley has been servicing our business for 3 years now and have always been honest and trustworthy. Definitely recommend!
Mike Hanson
10 months ago
Awesome work. Quick to schedule, very professional. Bryce was fantastic.
We have used Donley Service for more than 10 years.
We have always found them to be honest, professional and on time when service is needed.
Colin O'Brien
3 years ago
Donley assisted us greatly in a time of need and ended up saving us some big money because of their help. High quality people with high quality workmanship
Jeffrey Jackson
2 years ago
The team adjusted there task after listening to my frustrations and amended their diagnosis accordingly. The fix appears to be in order. Will return.
On time. Professional. Courteous
Viola Calderon
5 years ago
Ryan U. did an outstanding job on my A/C unit. It was a large job and he did FIVE STAR WORK!!!!!! Thank you Ryan.
Reuben was on time, courteous, informative about what he did. Wore covers for his shoes while in the house. He was there to inspect Air conditioning units.
Deanne Palmer
7 years ago
Outstanding, as always. They are the only plumbing/AC company we will deal with. Thank you for the friendly, professional and helpful services.
Outstanding service and extremely professional. Fair rates and good work! I highly recommend them.
AZ - Property Manager
Woke up this morning freezing. Called Donley; they sent Sammy out within a few hours. I'm getting heat again! Great job Sammy.
Donley Airconditioning...excellent snd responsive company. Juan is a gem and explains things simply and understandably.
Called when we had a water heater leak and they came out quickly and completed a full replacement on the same day.
All of our experiences with Donley have been wonderful. They are professional, prompt, and thorough!
Thomas Markey
7 years ago
Sean was very professional and EASY to talk to. Although he couldn't help me I would still call them in the future if needed
Sonny Sholola
5 years ago
Very honest guy, my air condition just needed an air filter and he did not charge me for any unnecessary parts.
Excellent HVAC service, as usual, by Donley Technician Enes Sutkovic on October 11.
Larry LeBlanc
5 years ago
Mike, The tech is outstanding. Do not hesitate to ask for Mike with Donnelly AC service.
Catalina Castillo
5 years ago
Ruben Perez was fast, efficient and he was very trustworthy. Great company and great employees.
Martin Currigan
6 years ago
The gentleman who came to service my unit was awesome. Answered all my questions and was very polite and professional.
Daniel and Donley have always stood behind their work. We have used them for over 35 years!
WoW! Phone support knocked my socks off by exceeding expectations. Looking forward to working with this company in the future.
Bryan Armstrong
5 years ago
Ruben was our technician and he was very personable and did a fine job.
Very Professional, very informative. Fred made everything clear what was wrong with our unit and really helped us in a bind.
Donely provided excellent service on the installation of new shower fixtures in our 2nd bathroom today.
Excellent service and description/quality of work completed by Glen.
Good job!
ROBERT DUPUIS
4 years ago
Excellent service, very professional. Called for service Sunday evening, and they came out Monday morning.
We have been using Donley for 25+ years. They are the Best.
As always the service was exceptional and the technician explained everything. Thanks. We can depend on Donley.
Outstanding service I've had Donley for
18 years straight and had always received great service
Service technician was very professional, friendly and helpful.
Would definately recommend this company.
Thanks again Mike and Ryan for getting me cool again all in the same morning!
Sincerely,
Allen Patrou
Very Happy. Alfredo P. went the extra step to get us up and running on a very hot day. Thanks
Simone Garcia
2 years ago
Extraordinary Service! Very thorough. Will use them again!
Alexander Toledo
4 years ago
Did the job others couldn't while still saving me $$$. Trustworthy and honest. Could not be happier.
Really nice group of people that totally know their stuff and aren't gonna take advantage of you. Highly recommended!
Karin Grandon
4 years ago
Matt went very friendly and efficient, I highly recommend him.
Sammy was awesome and the customer service at the company level was amazing!!
Geraldine Marreel
4 years ago
Easy to work with & very knowledgeable. On time, pleasant but professional.
Stacey Arellano
5 years ago
Very pleased with the service and tech that spent the time to clearly explain what needed to be done. Thank you!
Robert Bishop
6 years ago
From the phone contact for service to the service tec. every one is frendly and the go out of the norm to assist the customers.
David Dankenbring
5 years ago
I have full confidence that work Is done carefully and completely every time.
Sharon Cottor
7 years ago
They are outstanding. We have used them for years and years!!!
Carolyn Hedges
6 months ago
Excellant service from this company
Again very impressed with the courtesy and thoroughness shown by the technician, Enes.
Donley professional,caring,efficient service.We appreciate the promptness and quality of the service.Thanks,C.H.
LaRae Whitehead
5 years ago
Installing of new water tanks. Sean did an out standing,job in a unusual situation LR Whitehead
Fast, efficient and affective. Courteous, on-time. Problem solved. Expensive
Scheduled to arrive between 8-1. Showed up at 3:00.
Steven Shroyer
2 years ago
Quick and polite service. Fair prices too.
Quick and professional response to an emergency leak in the wall! Thanks Donley!
Very honest polite and clean! Thanks Sean!
Great company and Jerry is a superb guy!!!
Jerry was very professional, thorough, and polite!!
Great experience, very knowledgeable and honest!
Sandy Weingartz
7 years ago
Very thorough and good service. Thank you
Timely, fast, well priced service! Thanks!
Daniel was quick, professional and polite.
William Hanna
3 years ago
Great service; responded quickly.
Norman Wisbaum
4 years ago
GREAT company;, Great service!!
Professional, courteous, thorough and clean
Tova Horenstein
2 years ago
Excellent workmanship
Vanessa Cannon
2 years ago
GREAT SERVICE
Always responsive and reliable with fair prices. I have used Donley for years.
This young man Kevin called before he arrived to make sure we were prepared, ie, clutter, stuff. Anyway, probably the most courteous service person that I've met. Knowledgeable, prompt, Kevin had a smile the entire time he was here. Hard to believe 4 pm on a Saturday. I am very impressed by Kevin's old school work ethics. Thank you Donley for sending such a wonderful human being to my home. And thank you Kevin.✌?
James Zanzucchi
a week ago
Plumbing. Prompt, Courteous
Shawn always does a great job and is easy to work with. Thanks for always sending him to our home.
Very professional!! Ish was awesome! Would recommend!!!
As an added free service to my HVAC Maintenance Contract they flush the hot water heater. Their Service Techs are great, especially Bryce
Thank you Donley Service Center
Lauren Gorman
Tanner was polite and explained all what he was going to do. Seemed very professional and knowledgeable about his job!
Great job! No complaints from us!
Adrianne Kalyna
6 days ago
Very easy to get an appointment. Always call before they come. All technicians have been very friendly and professional and they do superior work.
Juan was great and explained everything he did! And I really like this company. I have their maintenance plan now for the second year.
Our water heater was replaced. We were very pleased with all aspects of the service.
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