Sandra Saldana

2 months ago

The staff was so helpful and friendly. They showed up on time and their work was very fast and clean. They made sure I understood how to work the new ac unit before they left and answered all my questions. Definitely using them for all my maintenance updates.

Jeff McLean

a month ago

Our tech, Skylar, was very professional and polite. He was communicative and prompt before arrival and during the appointment. I appreciated his transparency but also his integrity. He made it clear that he would do what he could to help us (selling home, AC needed repair/maintenance to meet buyer/warranty co. standard) but he also proactively said he would not lie or mislead on the report. At least with me, I had no intention of asking him to do that, but was still happy to hear that he wouldn’t compromise his integrity for more business or any reason. We’re moving so won’t be around to use them again but would highly recommend them to anyone in AZ! They obviously proved they work above board and can be trusted. Great experience!

Raul Vega

2 months ago

Richard and Gabe were really good plumbing technicians. They came early and resolved the broken tankless water heater. They were professional and quick. They worked with my warranty and made everything hassle-free. I would strongly recommend to anyone.

Cheryl Wheeler

6 months ago

Adrian is an excellent technician on my service call today. Extremely friendly and knowledgeable. Customer service was great with Adrian and the scheduling team to reschedule my appointment because I scheduled it on the wrong day. Very friendly company! ACE Home Services have taken care of all of my AC/Heating needs on my house since 2007 and will continue to use them. Love that is Veteran own…my husband was in the Air Force!

Jill Kieffer Law

2 months ago

Hugo and Juan came for a service request from me today. They were very knowledgeable and courteous. Also I felt very at ease while they were here working in my home. I highly recommend Ace Home Services and especially Hugo and Juan. When they were finished Hugo asked if there was anything else he could help me with or if I had any questions. I am very impressed at how thorough and efficient they were. Thanks guys!Jill L

Karen Alvarado

2 months ago

Our septic was baking up into our showers and tub and the toilets were backing up. We had a well known plumbing company come out but the problem was not resolved and they wanted to charge us again to come back out even though they said it was guaranteed for 6months. We called at least 5 other pluming companies and they all could not come to check it for at least a week out. Then we called Ace plumbing. They came in less than 45 minutes. Tristan was our service tech and he is wonderful. He cares about what he is doing and he really wants to take care of you. He was determined to fix our plumping issues not just do a quick fix and leave. What I can say about Ace plumbing is this company runs on integrity. We feel like they really care about the people they are doing the job for. We got great quality work, a very caring tech at a very fair price. And they care a great deal about war veterans and senior citizens. This company is one that can be trusted to do what they say and get the job done right! Thank you for holding yourself’s to a standard above the rest.

Kayla Marie

7 months ago

I have used Ace twice and Stuart was my technician both times, the service is incredible. I appreciate the honesty from this company, and Stuart to not have me install/ have repairs that aren’t needed. I ask many questions and he is always very patient to explain :) It is hard to find companies you trust, but I truly know I’m in good hands with Ace. I will always request Stuart as my technician for his 5 star personality! If you’re searching for an honorable company, you can definitely trust Ace without worrying ?

Belle Griffiths

3 months ago

I have been using ACE home services for my heat pump maintenance and repair. Based on my maintenance check it was clear I needed to replace my 12 year old heat pump. ACE gave me a great quote and was out in a day to replace the old system. My installer, Corey, and his assistant were fantastic - thorough, knowledgeable and efficient. I am thrilled with the service provided.

Kacy Richardson

a month ago

Charlie came over and was very friendly and professional and sold us on a new AC unit. He explained everything and was very thorough and kind. The guys were here the very next day installing it and did an excellent job and Charlie came by again to make sure we were happy with it. I would highly recommend ACE!!

Michael Sesnewicz

3 months ago

Jose and Javier visited me today to perform an annual check up on my HVAC system. I had many questions for them and they were both very professional and patient. While I don’t have the technical chops to do this work myself, I feel like I received quite the education today and know so much more about the functionality of my system. They were so personable that it led to me having them return tomorrow for duct and dryer vent cleaning, a new thermostat, and some additional proactive maintenance items to help prolong the life of my 6 year old unit. I would highly recommend Ace but more specifically in my experience, team Javier and Jose.

Norman Hayward

8 months ago

We had been out of town. When we returned our ac unit was not working. It was 97 degrees in the house. I called your office expecting a couple of days wait for service but instead I was told that you would come out today! I was told it be between 1 and 5pm. That was about 11:30.To my surprise the service man was there at 12:30.He was friendly and efficient and quickly found and fixed the problem.Thank you for the great service

Anthony Perez

3 months ago

Tyler and his crew did an excellent job repairing a leak and restoring hot water in our home. He made several trips, was on time and was very helpful and efficient. We appreciate the work he did and got everything working the way it should.

Kristine Urdahl

a month ago

We had a no heat call and believed we just needed our pilot lit. When Skylar got there and took one look at our unit and it's age I believe he turned into sales mode. I told him I believed the pilot needed to be lit and he told me it eas an electric start. He said we did not have gas going to it as he could not smell any when he was turning the pilot on and off. Of course there is no button to push to do that. He then told me it was the starting unit that needed to be replaced and he didn't think he could get one due to the age of the unit. Said it was better as an antique. He proceeded to get me pricing and was pushing for me to call my husband to get things going and put down the deposit and stressed that there were only 5 units in the state. I told him, no disrespect but I would like to get a second quote and proceeded to tell me how much better Ace was and I could be mislead by other companies and they may not stand behind their product once installed.I paid for the service/sales call and promised I would get back to him. Which I did.We had another company come in an within less than 5 minutes he had lite the pilot and we did not have heat. He did say we most likely have one of the 2 original units left in Sun City. What isn't broke, don't replace it.I will not recommend your company to any one and will advise them not to call you!!!

Dave Thomas

2 months ago

Very timely and informative repair. Highly recommend. Emil, the technician was especially proficient and professional. Update, they did return as I was having some further issues but Emil came back and was extremely thorough and resolved the issue completely! He was fantastic! I would highly recommend this company!!

R Bowen

5 months ago

I had a kitchen drain that went from a slow-drain to complete blockage. Nothing I was doing was doing any good, so it was time to call a professional. I called two other businesses, but neither of them could come out for four days. I reached out to Ace and they were able to come out the same day. Carlyle and Anthony were fantastic. Very professional, knowledgeable and informative about preventative measures for the future. I will definitely call on them for any future needs.

Charles DuPuy

2 months ago

Billy Easley came to service our heat pump which was installed last year. To say that he is knowledgeable and professional is an understatement. He took his time and in our opinion was very thorough. We've had Billy for AC issues in the past and we could give him all the same praise. A 5 star for sure.

Amanda Carver

3 months ago

I am so grateful for the fantastic service that I received from all employees at ACE - from Marcus in management, Skylar the technician, and Abel and Eddie for installation, everyone's professionalism and attention to detail was top-notch and far exceeded my experience with other companies. My A/C did not go out; rather, I chose to replace my 30+ year old unit in January as a proactive measure, fully expecting it break next summer. I received a same-day appointment offer, and Marcus and Skylar talked with me in my home for an hour and half about pricing, product quality, service, and answered every question I had. They threw in perks to the estimate, and they both kept bringing our conversation back to what my family's needs were for the unit. Pricing was comparable to the quotes that I received from other companies, but ACE won me over with their responsiveness, comprehension service plan, explanations, and politeness (they weren't pushy). Technician Eddie answered all of my questions and was very patient during installation, too. I highly recommend them - give them a call!

Nicole Marlin

a week ago

We had a great experience with Jose Gomez. He was professional and efficient, and did a great job fixing a cooler leak in our house, letting us know all our options. I would love to work with him again and recommend his service

Sally Wallace

3 weeks ago

From my first call it was evident that this was a good company to do business with. They were able to work around my schedule and come out the same day. Anthony their service representative did an amazing job. He explained every step of the process for me. I really appreciate his professiona lism and timeliness. I will absolutely use several of their other services when needed.

Maria Navarro

3 weeks ago

I had the pleasure of having Jean come to my home to do some work. He is a very pleasant and knowledgeable young man. He was very polite and he got the work done. He gave us a recommendation on what to do to to avoid future problems and he’s going to set that up for me. Thank you Jean for making this so easy!

Ashley Brubaker

2 months ago

We appreciated the ability to request an appointment time online and the quick response for scheduling. Cody came out to fix a sink and was awesome. He was professional, knowledgeable, and did a great job. Will use again!

Donna Powers

2 months ago

My heat pump started to blow only cold air on a Saturday evening. One call to Ace Home Services got me an appointment that evening! The technician, Javier, arrived within 2 hours of my call to evaluate the issue. Although my repair could not be done in full that evening, he provided me with options. He got my unit running so I would be warm until it repairs were done in full a few days later, and I really liked that Javier was the technician who actually did the repairs. I was given the choice between doing just the repair needed or adding on some maintenance at the same time, and to advantage of the pricing deal for doing some maintenance. I have been a customer of this company for a long time and plan on staying that way. Good value, good service, good company!

dalton bovaird

3 months ago

The company was quick to get a technician out to the house. The Tech, Javier, was very professional and personable. Got the job done well, quick, and made the whole process easy and enjoyable. 11/10 would recommend to friends and family.

Paula Gross

a month ago

Billy Easley has been servicing my heating and cooling system for over 20 years. Billy is very professional and personable. I totally trust his professional opinion and recommendations. I would give him an A+ as an employee! Thank you for accommodating me when I need your professional services.

A F

3 weeks ago

Stuart came out for a very thorough HVAC inspection and evaluation. He showed up on time and did an A-->Z Inspection of my complete system pointing out with photos the issues I have. At the end he advised me of what his company had to offer and for how much should I chose to do the repairs, or complete system replacement. Thank you Stuart and Ace Home Services.

Cynthia Beck

2 months ago

Shout out to Billy Easley who came to my house and actually spent some time diagnosing my system. He came up with an unusual diagnosis. He was respectful, smart and on time. A competitor had looked at the system, gave me a typical diagnosis and never called back or followed through. Probably because they didn't really know what was wrong.In the meantime, I'm a senior citizen and night time temperatures are below freezing. I have no heater and no solution.Until Billy showed up. He said he'd put Urgent on getting the part, but I should use a space heater until he could get back next week. At least I know where I stand.I'm grateful Billy showed up and I am finally on the way to having my heater back on.

Dean Archer

4 months ago

Tristen came and fixed a stuck valve in our shower handle. It had been sticky for a couple years and the new one works great. Have used ACE to maintain my heat and air system in the past. Professional work, nice people.

Anna Rose

2 weeks ago

Alberto was very respectful and professional, he made sure that my homes pipes we looked at fully by calling a camera. I was able too see for my self how much gunk has built up, and he made an appointment for them to be cleaned. He made a home owners inconvenient moment an easy process to be fixed.

Melane Wong Partain

3 weeks ago

Would love to have used their service, but the install was not feasible to the situation available. Tim was very honest and did not want to provide me with a unit I would not be happy with. Thanks for his honesty. Ace Home would be a company I would do business with again and recommend to others. Thank you Tim.

Andres Jerez

4 months ago

My electric water heater stopped working and Anthony was sent to check it out. He was very thorough, extremely helpful on what happen and why. Gave me options on how to proceed with the repairs. Will definitely recommend to others.

Bogdan Szewczyk

3 months ago

For the last several years Javier Cruz is our service technician. Thanks to him our 14 years old AC units are still working great. We have a semi annual maintenance program that is working well for us. Thank you Javier for your knowledge and dedication.

M Ronghi

5 months ago

I would like to take the time to thank ACE Home services and the employees that took care of my parents in Phoenix on W LibbyThey're in their 80's and lighting struck their unit. ACE, had employees out on the weekend to see why it stopped working.Unit was replaced and back up and running in 2 days knowing there are 3 people on oxygen living in the homeACE did the job with only my parents deductible, waiting for the insurance checkMy mom said that Mr Flores was the most humble and helpful gentleman, staying to make sure that the unit was working properlyI live in Massachusetts and wasn't able to helpI highly recommend ACE Services for all your needsMildred Ronghi Springfield Massachusetts

Mark Neeley

a month ago

I’ve found Ace to be responsive and able to work with my schedule for maintenance. I have not needed to rely on them for emergencies yet but I’d bet they would be dependable then too. Have them take care of your equipment before problems turn up!

Venk Hollabbi

4 months ago

Skylar came out to inspect our AC units. Checked all of its functionality. He was very courteous and professional. Explained all of tge functionality and suggested the necessary annual maintenance.

Lupe Canez

2 months ago

The technician was able to point out the problem with my shower leak and the replacement cartridge we purchased was incorrect. I was unable to continue with the service due to costs but he was great. Easy to talk too, friendly and knowledgeable.

T Whit

3 months ago

These ratings are for the technician that I met with. Cody came to my home to give me a quote on a remodel project I needed plumbing for. He almost immediately gave me a feeling of confidence by the questions he asked and how personable he was with the conversation. He listened to the project and other aspects beyond the plumbing job to get a full understanding of the work that needed to be done before generating the estimate. While I did not end up going with ACE Home Services, I felt that Cody was 110% involved during the estimate process.

marsha turnbull

5 months ago

We purchased a home that just had a HVAC unit installed. It was done incorrectly and full of debris. The tech Daniel Loisel was very through and explained and showed pictures of the needed clean-up, also it had to have mold removed. Daniel did a good job of explaining, cleaning and provided me with a choice of options. I would recommend ACE Home Services to all my family and friends.

Cherylyn Schneider

4 months ago

Shower plumb leak. Super friendly, explained everything, quality work and price was reasonable for an emergency, holiday service call. I will definitely use you again and thank you!

Jes Little Ole Me

2 months ago

Joshua was friendly, attentive, knowledgeable and straightforward. He didn't try to push unnecessary upgrades. He did what he came for, explained what he did and what he found, and offered a few ways to resolve to My best interests. Excellent service. I hope that he is my technician for all my future HVAC needs.

Nicole Wade

3 weeks ago

Stuart is very honest and explained exactly what needed to be done. He was on time and made this process quick and easy. Very happy with the service provided. Highly recommend!

Henry Hutch

3 weeks ago

I broke the spigot pipe in my back yard on a Saturday morning. I called ACE and they sent Tristin to help us. He arrived earlier than expected, was very friendly, and professional. He was able to get the spigot replaced and my water was back on in no time at all. Also I was expecting to part with some coin due to it being an emergency and it was the weekend. The cost of the repair was not very expensive. I would definitely use & recommend Tristin and ACE to my family and friends.

Brillytt Krystal Villaverde

a month ago

I had the pleasure of meeting and receiving services from Emil K. He was very thorough and took the time to explain to me how he was going to properly clean out the drain in my master bathroom. Thank you for your service. My sink is now draining properly.

Sharon DeSpirito

2 months ago

I called ACE for a plumbing issue. Unfortunately it was not a simple blockage but a much bigger septic problem. My technician, Emil was wonderful. He was friendly, knowledgeable and saved me some money.

Marie Renda

3 months ago

Javier Cruz was here to service my unit. His expertise was excellent and he kept me informed as to what needed to be done. Thank you for having such excellent service personnel.

Robert Long

2 months ago

Not too happy with ACE home services, they've cancelled my last 2 appointments. Stuart, however, has always taken care of our systems like they were his own. If you do use ACE, ask for Stuart as your technician.

Beverly Stutzman

a month ago

I felt Stuart did a great job discussing the job and options available to me. I appreciated his patience with my questions and will ask for him again. Nice job!

Johnny Leever

3 months ago

Ace home services great companyFast professional and up front with pricing. I had Aaron Miranda install a new kitchen faucet and garage disposal.Did an awesome job!! Cleaned everything before leaving. 5 stars all the way I would definitely use ace again.

Max W

4 months ago

Very Expensive!!We only had a slow moving drain and we paid $380 for an hour of a nice Technician just running a long snake through our pipe a few times. Coupon said $59 SO DON’T BELIEVE IT!! Ask lots of questions before hiring them, I feel we were taken advantage of and I hate the old Bait and Switch ?

Angie Skafidas

2 months ago

Cody was excellent!!’ Prompt, professional, Respectful, friendly. Had to come back to address sink issue. Very knowledgeable about his trade. Would highly recommended home to anyone!!!

Eric Aasen

3 months ago

So I have been very satisfied with Ace Home Services in servicing my A/C unit. I had a repair need and had the privilege of seeing Jose Melgoza. He was on time, courteous, and explained my issue in detail. Though a repair was not needed, he explained how my system worked and that it was operating correctly. I appreciated the information.

David Singer

4 months ago

This is an update on my previous review of AZ Best in Sedona, AZ. An error was made in the billing process resulting in an overcharge, this error has been corrected along with additional compensation for my trouble. The work the technician performed was very professional and he arrived on time and the office staff was very helpful and courteous. Thank you.

confused inprescott

a month ago

We use Yavapai Plumbing & Heating for our Air Conditioning and Heating service, so we called them when our water line broke. Plumbing Technician John Adkisson, Andrew, and Nathan arrived promptly and finished excavating the main water line trench. 2 previous independent contractors failed to finish, so we decided to have Yavapai Plumbing do the whole job in house. The job was completed in one afternoon. We have clean running water again! They even added a yard box with a shut off valve so we don't have to go to the easement to shut off water main if needed. Excellent service on every level. We highly recommend Yavapai Plumbing and Heating under the ACE Home Services banner. Thank You, Gentlemen!

INDEPENDENT UNDERGOUND

3 months ago

Today is the second time ive had to call for service. 1st time was to do one of the biggest jobs ive ever seen in my life. My specialist Richard martinez turned what i thought was a nightmare into a brand new start for our wash room and kitchen. Today he enlightened me that i could join the club for routine checkups and club discount on services. I signed up! Thank you ace and richard for helping when i need it. Plumbing issues are not easy but you make it alittle bit easier for sure.

Anthony Adamo

2 months ago

Had issues with sediment in pipes after 4 years of sitting dormant. Cody showed up on time with a smile, very professional. Came back twice the next day (no extra $) to flush and reflushthe system. Very happy with his work.

Jesse Davis

a month ago

They beat the price of all their competitors for the installation of two new AC systems. However, I had to haggle to get there. The installation was finished within 24 hours of a signed estimate and no mess was left for me to deal with.

Scott Muranko

5 months ago

Exceptional work quality and professional. Jaxon exceeded our expectations across the board!☆☆☆☆☆From an outstanding interaction with the customer service representative to the final repair results, ACE Home Services sets the benchmark for Excellence!

Felipe

2 months ago

Excellent service, I called the company and got someone to come to my house within a couple hours. Javier, the technician that came out, was very knowledgeable and upfront and did everything to give me a fair price.

Mike Sipe

4 months ago

Tristen Reeves was the service technician that investigated what we thought was a water leak on our property. He was very knowledgeable and professional throughout our engagement. He made adjustments that he believes will fix our problem. We agreed that I should watch our water situation to look for improvement.Thank you Ace and Tristen for attending to our concerns.M L Sipe

Denise Dowell

2 months ago

Richard did a great job! Was timely, explained everything and was very professional. Ace Home is Veteran owned, so if you are a veteran and/or active duty with any of the armed forces, please support Ace Home!

Mike Dawson

a month ago

Marcus and Javier were incredibly professional and beyond friendly. Performed a service on my system and were a pleasure to deal with. Thank you for sending them and giving me peace of mind for the upcoming summer months.

Lauren

2 months ago

Richard was fantastic. Very professional patient and explained everything really well to myself and my fiancè. He took his time to make sure everything was working before moving to the next repair. Thank you so much!

Julia Tebben

3 months ago

Really good experience with Stuart! He helped us understand the issue with your system, was knowledgeable, and helped us weigh our options in a straightforward way.

Scott maxson

3 months ago

We had a leak in our water heater. Ace home service was the only one that would come out same day. Only issue we had was they picked up an electric water heater and not gas. Delayed install about an hour or so. Tyree was a very nice young man’s and very professional.

Ronnie Lopez

2 months ago

Javier Cruz came to my house showed me what’s in my attic or showed me what was not in my attic and recommended we do insulation immediately to help save with my energy consumption. This handsome young man gave me a great deal and my home now stays warmer for a longer amount of time.Demond and Diego came out to install my insulation those two for a class act and would recommend them to anybody. Not only did they get it done in a timely manner, but they also showed me before and after photos.

Patti Pawloski

a week ago

I had a leak in the kitchen water line and called for service. The plumber Carlyle arrived within 30 mins and was very knowledgeable and friendly . I appreciate the rapid response and ability to solve my issue.

aaron gonzales

2 months ago

Robert was here to replace my water heater in a timely manner. He was very knowledgeable of the situation at hand and very informative and up to date in codes and why things work the way they do and at times have failures. He was very polite the entire morning he was here and I truly appreciate that. Thank you Robert!

Kayla Kershner

2 months ago

Our drains were completely clogged, he came out very quickly and was able to diagnose the problem and resolve in within a few hours! He even gave us his card incase he needs to come back out for free.

Hannah Valadez

2 months ago

Carlos, came out to look at an issue with my heat blowing intermittent. Carlos surveyed the system and found a bad fan motor. He called me explained everything that was wrong, sent pictures, it was very thorough. I had Carlos service the whole HVAC Unit and same pro service for this task. Very impressed, I would recommend to anyone need hvac work done. I found out Ace does, plumbing and Carlos set me up with Emil Emil had all the great qualities that Carlos has. He sent me a detailed list of all my plumbing issues and pictures and I had him complete all the tasks that were recommended. Carlos and Emil are great customer service people and I would recommend both for any of your HVAC and Plumbing needs! I’m a maintenance manager and I do this every day and I would hire Carlos and Emil to be on my staff!!!

Diane Robinson

2 weeks ago

Anthony was very professional and explained what needed to be done. Was very curious and did an excellent job. Because I am a widow I really appreciated his care and excellent work

Patrick Boyle

2 weeks ago

Carlyle was a great technician who was very helpful in a difficult situation when our water heater went out. He worked with the electrician on a very complicated situation and was very flexible to get our hot water working as fast as possible.

River Ferry

a month ago

the gentleman Osvaldo Miranda was very kind even with it being rainy when he came. kept me up to date on what was going on and made sure the job got done. amazing work.

Gary Sirmon

2 months ago

Billy was very helpful and professional. He resolved our issue with the thermostat and it seems to be working fine. He did a good job!! He represents Ace very well.

John Quinn

3 weeks ago

I had Richard Martinez come out to my home to do a quote for water softner and RO installation. He was very knowledgeable and helped me understand how they work and made sure to ask if the units I bought would come with all hardware. He worked hard at giving me a reasonable quote as well. Thank you!

Stephen Geisler

a month ago

Aaron drain/flush of our water heater. He also checked our water pressure and water quality. He provided additional info water heater code updates and considerations if water heater needed to be replaced. I appreciate his efforts to make sure I understood all he explained to me and am grateful for his congenial no pressure attitude.

Maha Kapageridis

2 months ago

Everything was smooth, from calling on a Friday afternoon and being made aware of the steps, sending me info about the contractor before he arrived, and Jaxson arriving to evaluate and give me options before committing to the work. He did a fantastic job! I would defn use them again!!

Sue Schneider

5 months ago

Robert and Arron installed a new water heater that they found mold. They both were very polite and did a great job. .I would like to have them do other services if I need.

Patrick Hesselmann

4 months ago

Robert came out to the house to fix a dripping faucet I had failed to master. He analyzed the problem, repaired the faucet quickly and efficiently, and left everything clean and tidy. Not a drop leaked since then - the faucet is as dry as a bone!

Tommie Stuteville

2 months ago

Tristin provided excellent and very knowledgeable and explained everything to us. I would highly recommend him to anyone. He had a very pleasant and professional attitude. Very very satisfied

Peter Henne

3 months ago

Hugo was very helpful in finding the supply duct delivery issue — he checked the straightness of the duct feeding a bedroom.Excellent customer service!

Daniel Burgos

3 months ago

Stuart Myers came out the first time to look at my AC unit and wanted me to make a same day decision to replace the unit to the tune of ~$15k (the heat stopped working), cited it didn't make sense to repair and quoted a bunch of diagnostic fees, etc. I asked for an email with a few different write ups/options so I could think it over and he agreed to do so, almost 2 weeks later and I never got any of the promised write-ups via email. I reached back out to the company and requested different techs come out, they sent Carlos Padilla and Hugo (didn't get Hugo's last name). They looked at the unit and said it was misdiagnosed initially, followed through with quotes for both repair cost(s) and/or replacement via email as requested. Come to find out they had turned the AC unit off (on my roof) and never turned it back on before leaving my home. I'm unsure whether it was intentional but I have my suspicions (fishing for another service call). Needless to say I will not allow ACE back to my home, nor can I recommend them to others.

Sharon Tanner-Gross

2 months ago

Technicians were on time, respectful, professional. Came to the house, went straight to work, house was uncompromised and left in good order. Very satisfied with the job

Jim Brownlee

4 months ago

Emil K is a pleasant young man and a very good water heater tank technician. He did an excellent job flushing and inspecting the tank.

Stevie Chenier

a month ago

Tyree was amazing! Hands down best tech I’ve had. He stayed until the job was complete no matter the time! Appreciate him going the extra mile to make sure my kiddos and I were safe!

Barkley Williams

4 months ago

I worked with Jiuhua and he was amazing. He walked me through everything. He was very professional and courteous. And most importantly he made sure the job was done right.

Richard Ewer

3 months ago

Returned call within 15 minutes and had a repairman at the house in under an hour. Tyler and Cameron were both professional and informative. Work was completed quickly and professionally.

Josie Cortez

2 months ago

The technician you sent out to me, Carlyle, was very helpful and provided me with several options. I was very pleased and am considering using their services if able. The best part was that there was no pressure on his part.

Monty Darkis

3 months ago

They sent a young man out by the name of Tristin. He was on time and very professional. He was able to diagnose the problem and made the necessary repairs. I highly recommend this company.

Lynn Anderson

2 months ago

Aubrey and the trainee, Eduardo addressed all my concerns to provide an acceptable plan to upgrade/maintain my system. I was extremely pleased with these representatives of Ace Home Services today.

patty corbelli

3 months ago

Jaxon did a great job, he was very efficient, and very courteous, and helpful.

Al Schmidt

a month ago

Tristin was very professional on doing the evaluation and checking all the plumbing. We decided at this time not to do any plumbing repairs. Thanks job well done!!!

Cheryl Pete

a month ago

Jiuhua Huang was very pleasant. He had a timely arrival and was efficient with his work and cleanup. He provided a detailed explanation of our problems and an estimate for repairs. I look forward to working with him again.

Victor Sanchez

2 months ago

Cody was very professional and honest/fair with his assessment. Company was fast to respond and send a plumber.

Wendy M Moore

2 months ago

Anthony did a great job on my toilet repair. As always, Ace came through for me. Very impressed with the professionalism and kindness of Anthony.

Mercedes Alvarez

2 months ago

I called ACE and scheduled an appointment for the same day, Javier was a professional and gave a great service, im glad my heater is working now

Lorna Henderson

2 months ago

Emil was great. He was very courteous and conscientious. He explained everything as he did the job so there were no unexpected surprises. So glad we called Ace Home Services.

Jamie Kline

a month ago

I was not home at the time Mr Yeager came to check the plumbing but my sister was and she was very impressed with his abilities to explain his findings to her. His professionalism, and his knowledge. Thank you j Kline

Diana Gazzano Gibson

2 months ago

Excellent service, timely and love the advance communication as well as the fun facts of the tech via text. Jiuhua Huang was top notch and very professional. Highly recommend ace home services!

Mary.faulkner Tillieann

a month ago

Demond Patterson and associate came to my home to perform the service requested. They were friendly, and knowledgeable. The work was done quickly and efficiently. I was very pleased

Joe Dory

3 weeks ago

We had ACE come back out to look at a leak in the system that they installed less than a year ago. Our warranty will cover the work so that is good. Aubrey was very nice and was able to find the leak and quickly schedule us for the warranty work.

Sean Waller

a month ago

Skylar and his trainee were very professional, friendly, and curtius. They're were here on time. They even called to let me know where they were and that they were on their way. They explained things to me, gave me quotes and were not pushy at all.

Ron Miiller

2 months ago

Excellent company to do business with. I recently had an issue and Marcus the manager called to work out a solution that was completely satisfactory to me.

Simona Petrovan

2 months ago

Tristin was very helpful and was able to fix our plumbing issues quickly and efficiently. They were even able to come out the same day.

Bruce Maller

10 months ago

The Ace team turned a not so good experience in to an excellent outcome. The technician, Carlos, was a perfect gentlemen. He did an effective and very efficient job in diagnosing and fixing the problem. I also appreciated the excellent service provided by the phone team. They were respectful, patient, and helpful. I very much appreciated the support. Thanks Ace team for helping out.

Marina Ramirez

9 months ago

So happy to have used Ace. They came out same day within a few hours. The communication was excellent with the technician Michael. He was extremely knowledgeable and never tried to force services that were not needed. He explained to us some great tips for the future to maintain the unit. We got the membership and can’t wait to use them once heating season comes around. Thank you Ace for your excellent customer service.

Aaron Charles

9 months ago

They sent one of their technicians out to my property in Mesa. They spent about 5 minutes inspecting and immediately recommended to REPLACE the entire unit for $8k. I had two other companies come out Savage Air and Manny's HVAC. both gave me options to fix the unit, which is 7 years old and the unit is working great now! I would never use Ace Home again.

Britni M

9 months ago

Josh was awsome. got here so fast and got the job done quickly and efficiently. will definitely use the company again! thank youI also would love to add that this company is so great. my husband started work here recently and they are just a great company. we are so grateful to them. the company is run so organized and efficient. they treat their employees great too. thank you!

Jeannine Risse

9 months ago

Ace Home Services was able to give me a same day appointment. My air conditioning stopped working the day before, and the temperature outdoors was 114 degrees. Ronald came and did the repair and got the AC working again. He was very friendly and courteous. He showed me a picture on his phone of the inside of the AC and explained what needed to be done. He did the work on my roof in extreme hot weather! He did an excellent job! Thank you, Ronald for being a lifesaver on such a hot day! Thank you also, Ace Home Services for rescuing us and coming to help us!

John Wintersteen

2 months ago

Very efficient and friendly!
Had everything he needed with him. Gave me good recommendations, with facts to back them up. I couldn't ask for more.

Melinda Medina

2 weeks ago

Aubrey was very professional and educated me on how to continue maintaining my units for optimal performance,

Thomas Roubal

2 months ago

Total job was completed in a professional and timely way, and there was follow up to make sure the installation was done to my satisfaction

Sandra Scott

7 months ago

Carlos Padilla is very Professional and helpful. He explained everything that was wrong and fixed it and recommended future items to save for that would need to be fixed later on so I know what I’m dealing with. He is very thorough. I wish everyone was like him. I will recommended this company to others for the excellent service. He went above and beyond and even called me back on his day off which no one ever does . I greatly appreciated that since I was overwhelmed by this hot heat in AZ.

Jeanette Jeffries

6 months ago

I'm not sure what his name was; I will say that he was extremely helpful and he even went beyond to assist me with sawing a piece of wood for my kitchen counter. He was so polite and professional and easy to talk to because I didn't know what exactly I wanted nor did I have any knowledge in carpentry. His helpfulness was far and beyond. I would recommend Ace store to anyone and I will definitely make this my store.

Carole Duffy

7 months ago

I can't say enough about Mr.Loisel professionalism. He did an outstanding job. Thank Dan, being very honest with when we reviewed the maintenance on my unit. You very knowledgeable, and answered all my questions to where I understood how my unit worked. Thank for all the options and recommendations you gave. Thank you for the patience. You did an awesome and great job. I will definitely recommend or refer you personally and the company you represent to family & friends. Introduction about yourself was very nice. As for you future plans I wish you the best of luck. With your knowledge and professionalism your will reach the goals in no time. Again, Dan thank you for the great service

Crystal Meier

a month ago

Cody and associate were pleasant, and professional. They listened and explained everything. They went over and above.

Vitaliy Ploshchinskiy

6 months ago

Dan was very friendly and professional
Very thorough, explained everything. We came up with plan together that would work and set everything in motion to replace hvac system with proper efficiency. Would recommend to anyone, one of the best service calls I ever had

James Withers

7 months ago

ACE Home Services is tremendously supportive and understanding. They offer amazing support all the way from the management, to the customer reps, and of course the technicians. Everyone is highly professional and words can't express enough how thankful we are to have found and selected them to replace and maintain our AC unit. I would also recommend Aubrey as a tech he was very descriptive in describing the issue and offered various options to solve the problem. The issue was resolved and again thank you so much ACE!

P S

7 months ago

Our air conditioning stopped working in the middle of a hot summer night. After several technicians came in to fix the air conditioner to no avail, Carlos and Tom came to our rescue.Despite the day already being a long and hot one, Carlos and Tom came to look at our air conditioner late in the afternoon. They were professional and friendly, and they were thorough and did not rush, despite it already being quite late - a lot of other people would have chosen to call it a day and go home already.They found the issue and gave us an interim solution since they understood we had been without air conditioning for over a week. Great communication and super thoughtful people.I find it incredibly rare these days to see people go above and beyond like these two gentlemen did, and I am thankful they were there to help us - thank you, thank you, thank you!

stephanie london

6 months ago

My installers were the best, they explained everything and went above and beyond their services by even fixing my door handle, I am thankful for Gary and Brandon today and because of them, if I need another service I’ll be calling on your company because of them two and or referrals. A big thank you to Brandon and Gary, I just hope i spelled their names correctly.A satisfied customer,Mrs. S. London

Shannon Kasallis

a month ago

Daniel was very professional and pleasant. He explained everything to me step by step. I will definitely use ACE again.

Drew Carlson

a week ago

Talked me through the issue and my options. Dan is a pro. Everyone I've talked to when calling has been great.

Jess Skyfire

7 months ago

We had our water heater pop and called Ace home services and they had a technician sent out that day. The tech Tyler W. was very helpful and informative. Tyler made sure the leak was flowing out of the house and checked the adjacent room for water damage. We will have the old one removed and a new one installed within a week. We kept the leaky water heater so we can still have hot water.

Katherine Alexander

9 months ago

Daniel L arrived when they said he would. He also sent his photo and bio so that I knew who was coming. He was very professional. He completed the repair & explained what was wrong & what he did. I'm very pleased with his work, customer service and courtesy. I will recommend to my neighborsThank you, Daniel. Great job!!

Josie P.

8 months ago

I am delighted to share this note of appreciation for the services I received today. Courtesy of Mr. Carlos Padilla. The acalades are numerous and redundant I'm sure. Therefore, I will cite just a few. I was given an ETA. He was punctual. The individual who arrived was the same kind, courteous personality I had spoken to on the phone. He was obviously a professional. He explained the issue and how it would be addressed. He took the time to inform me of the expected outcome of this service. THEN, he gave me some tips on maintenance.I felt valued as a customer and I am happy he was the person who answered my call. Not only is he an asset, he is an outstanding representative of your company. ??

Paul Cosby

6 months ago

Knowledgeable and friendly. Even though we weren't able to get the tune-up done on the AC Units because the thermostats weren't kicking the machines on, Daniel was very informative and helpful. Looks like we'll be setting up a service call with Ace in the future once we get the go ahead to service the thermostats. Overall positive experience.

Sue Thomas

a week ago

Great service and James Vandermeersch did a timely and cost effective repair to a pipe leak.

Jessica Fielding

8 months ago

I requested a last minute service call when the AC was leaking through the ceiling and was so fortunate to have Stuart as our technician. He was prompt, efficient and very professional and he was able to resolve our issue quickly and get our AC running smoothly again.I would definitely recommend them!

Joshua Berger

2 months ago

Bob, the repairman who came, was excellent. Explained all to us simply and did not appear to inflate the work, or prices, that were needed

Jessica “Jess” Feldman

2 years ago

My water heater has some rust on it and I wasn’t sure what the problem was. The ACE guy came out and had the tank fixed in like 10 minutes. I was so impressed. He explained why that tank had rust and helped me understand that my water heater was not at risk and by replacing the tank with the rust I probably prolonged the life of my water heater. So I’m a happy camper.

Abel Ruiz

a month ago

Thank you for the work that Jiuhua Huang did this morning here at my home and did repair work on the hot water heater and also inspected our other water fittings in the bathrooms and the showers and the water pressure we just want you to know how much we appreciate his efforts and terrific attitude and we look forward to continuing our relationship with your company my name is Abel Ruiz thank you

Roni Gross

9 months ago

Javier Cruz with ACE Home Services is the best of the best! Not only is he knowledgeable about AC units but he made sure to explain things to me in a way that made sense. He was very friendly and professional. He performed services in a timely manner and made sure everything was running smoothly before he left. If you use ACE home services, I recommend requesting Javier!! He was a pleasure to work with and if I ever need a repair he will be who I call :) THANK YOU JAVIER!

Ciera McIntosh

3 weeks ago

Orlando was friendly and fast. He cleared my kitchen drain in less than 30 minutes!!

Wayne G

7 months ago

Great response time even though I live outside the city. Very professional services and was very impressed. Aubrey even called before responding to get a better understanding of the issue. Will keep my business with them.

Scott Swanbery

8 months ago

Tyler was both knowledgeable and professional. He listened to my explanation of the problem and clearly explained the procedure he would be doing to diagnose and solve my drainage problem. Based on his findings, he explained what problems I will have in the future due to the age and condition of the pipes. He solved my problem short term, and provided advice on long term solution. I would use him again!!

Robin Johnson

6 months ago

Stuart was very knowledgeable and explained everything to me. Customer service was fantastic. They called me to tell me he was coming and sent me a photo of the tech so I could be safe.

KERRY LYNN

3 months ago

Stephen Libby was very knowledgeable, thorough & detailed in diagnosing our problem… He was friendly & personable - very easy to talk to & explained everything he was doing!

Rich Jaworski

7 months ago

Ace Home Services installed a new AC system at my house. Skylar was professional. His estimate was accurate, ontime and without any surprises or hidden fees.

Mary Conrow

a month ago

So great! Here ASAP to repair my tub faucet. Aaron Kamaiz is the BEST!!! Give him a raise!

Laurie Hoffman

7 months ago

We contacted ACE because of some water leakage near our furnace. Billy was our technician. He was timely, thorough, and transparent with what he could find. He was also friendly, polite, and professional.

heather ford

8 months ago

System was running fast cycles and although still cooling the house, I knew something wasn’t right. The condenser line in the attic accessible thru a tiny crawl space was the culprit. After trying first to blow the line clean, the line had to be cut, the clog cleared and the line repaired. Very happy with the extremely professional Tech Stuart and the less than 4 hour call to service arrival. I ended up purchasing a 47 month maintenance plan, which included today’s service cal and repair. Very pleased.

Jeremy Daniels

7 months ago

Ronald Fendrick was the tech that arrived and diagnosed the problems with my system and together, we came up with the solution to replace our antiquated system. He was very professional and knowledgeable and treated us like family. We've had a bad experience with another HVAC company and as our system was down, they told us they could get to us in a week. I called ACE at 11:15am and Ronald was here a little after 2:00pm.....the same day!!! And gave us an incredible deal on our new unit which was installed the very next day! It doesn't get any better than that. And Ronald was the best and kept our interest and wishes first and foremost.

Ella Bartlett

8 months ago

The technician Skylar came to my home on time, was courteous and put footies on which I appreciated, was personable and explained everything in detail and checked my warranty to see what was covered. I was happy with the service and will use again. Thank you!

Kristin Simmons

6 months ago

I’ve been using ACE for a couple years now and they’re always professional and reliable. Joshua was a great communicator, listened and answered all my questions. He made sure the job was done right.

Cindi Law

7 months ago

I am extreme happy with Jeff who came out to install a new water heater and softener. He was very knowledgeable, was able to communicate clearly the issues and options, and then ensured the units were installed properly and in good working order. I can highly recommend him.

Maureen Bruce

5 months ago

Hugo was very thorough and made sure everything was good before he left. He did a great job and was very personable! I would highly recommend him to anyone!
Maureen Bruce

Renee Melero

6 months ago

Repair man was very courteous and professional. He was willing to answer my questions. I was very pleased with Ace Home services. I will use them again. They also provide plumbing repairs. That's great.

Russell Marley

4 weeks ago

Had them here last Friday March 9th great professional crew did a great job couldn’t be more pleased

Jim Stewart

5 months ago

Richard, our Ace Tech, was great. Made quick work of getting the best parts for this job, explained what was needed and made sure we were satisfied with the work.

Carl Burgess

6 months ago

Shoutout to Thomas H at ACE who performed my AC repair. He is everything you hope for in HVAC tech: knowledgeable, courteous, proficient. He quickly diagnosed the issue, explained it clearly and fixed to my satisfaction. It’s been a bit of a mixed bag for me with ACE, but this appointment was top notch. Great job!

Paul Hollis

8 months ago

Great overall experience. They had someone out within an hour to look at my AC unit. Amazing customer service from Skylar when he got here. I would definitely recommend this business for any issues someone may have.

Elna Rae

9 months ago

TL;DR:Replaced a HVAC through ACE. Big shout out to Skylar, Caleb, Andrew and Tim for going above and beyond to provide the best customer experience.Goods:- Skylar coordinated with the management & install department to rush our install to next morning - otherwise we would have had no AC for 4 days.- Caleb and Andrew went beyond their scope to do the installation right - the furnace & evaporator coil dimensions were slightly different from the original plan but upon request, they installed the new system right without cutting corners.- Tim boosted the morale of the install crew during his field inspection.Could be better:- ACE Home Services should consider re-evaluating their policy of 50% advance payment for a customer to get on the schedule. Several companies accept 100% payment after completion of the job, some accept 50% while starting the job and 50% at the completion of the job. In our case, we were decided upon ACE on Tuesday morning but couldn't get on their schedule until Wednesday evening while a new credit card was being rushed. By then all slots were taken and we were looking at next Monday. Luckily, Sky was able to coordinate with install dept. and rush our install.- Churn on the day of install due to dimensions of new unit could be addressed with better planning/measurements.

Stephanie Verrell

2 months ago

Stuart was great and very helpful to go over maintenance issues that my house needs to keep my A/C up and running

Brian M

3 months ago

Great service right before Christmas! They were willing and able to help work with us and provide accurate feedback with our system and the issues it had.

jamie cimino

8 months ago

Ron was fantastic it's Sunday and an emergency day !!!! i recommend ace he called me and I live in another state and he explained well and always takes good care of my properties ..thanks Ron and ace services

N. Shah

8 months ago

Nathan Reitz was very professional, courteous and knowledgeable about what needed to be done to fix the problem. He provided great suggestions for future maintenance. Compared to the last technician with the previous owner of the company, Nathan was a breath of fresh air. I look forward to future services from Nathan.

Crystal Vasquez

6 months ago

I called to schedule an appointment after my ac stopped blowing cold air. Javier was out here same day and was very prompt. He Explained what the causes might be and went straight to checking our ac unit. After turning everything back on our ac started blowing cold air. No repair was needed. I will definitely use this business again in the future.

Elizabeth Robles

7 months ago

Javier was not only professional, he was knowledgeable and efficient with his services and provided a thorough report of what he assessed and what our unit needed. His demeanor was attentive, personable. After working with Javier, I honestly wouldn’t want anyone else checking and repairing my AC unit. He was superb!

Brittany parise

6 months ago

Mr Javier Cruz was amazing, he was very kind and offered multiple solutions and suggestions for work needed done to our home. I was very pleased with how professional and kind he was to my family!

Gemmalyn Justol

2 months ago

Ace technician, Mitchel was very professional and informative. He answered all my questions. He provided great service.

Steve Okaly

8 months ago

Totally professional in explaining the problems I had with my old system... showed me the problem, and explained the possible solutions. I opted for a NEW A/C unit, more efficient, air purification unit, and installation in 2 days !! Dan was OUTSTANDING in every way. ACE... DO NOT LOSE THIS GUY!! Anybody that needs service... you gotta call ACE they are a GREAT company to do your business with... you will be the next customer to write a review like mine!!

James Mendoza

6 months ago

I called Ace with my Mini Split not working, Ace was great they called me ahead of time when technicians would arrive, Javier & Juan arrived ready and were down to business right away.They were able to give me a accurate diagnosis on my A/C unit. They took the time to break down cost and warranty’s.I definitely recommend ACEThank you James M

Alfred Carstens

2 months ago

Richard and Gabe did a really great job! Explained everything very well and worked very professionally!!

Roy Herberger

5 months ago

Booking was easy and service promptly delivered. They did not charge by the hour, rather charged by the service. Prices are probably comparable to charges by the hour and they give you a choice as to how much you want accomplished.

K Rivera

6 months ago

I had an issue that the General Manager quickly resolved. I want to thank him for caring about his clients and doing more than he had to. Very happy client.

Andy Mantecon

3 months ago

Tristin was polite and professional. Very informative kept the clean up to minimal. Very happy with his work.

Davina Wilkins

2 months ago

Mitchel was excellent! He was curtious, professional and very knowledgeable. His customer service was excellent!

Ann Hampton

3 months ago

Jordan did an excellent job and was very professional. Will request and use him again for our plumbing needs.

Ryan Lasley

3 weeks ago

Tristan Reeves was polite, professional, and effective. My kitchen sink and drain is working again.

Jim Crawford

6 months ago

Jeff Northrup and Tyree Wiley did an outstanding job installing my water heater. Very professional, on-time, quick and great installation. I would highly recommend them.

cheryl c

7 months ago

The motor to the AC went out in my AC unit. I was quoted $2,000 to replace this these gentlemen had come on out on a holiday for me the first time last year they did repairs on the outside part of my AC unit. It was great so that's why I recalled them. They still did great work when they came out and so they end up coming out the next day because it wasn't working everything checked out except for the thermostat they replaced the thermostat and they came first thing in the morning I mean these guys are just awesome. They believe in doing more and beyond and excellent job they have caring they do listen to their customers and they actually have feelings guys I mean these guys are just awesome. If you knew who I was it takes an awful lot for me to write a review or say compliments about a business. These people have fair prices and they do what they actually say they're going to do I was so happy and so relieved I actually even gave him a hug which I don't do I don't feel like thankful words are good enough they are they are they go beyond they are great people.Cheryl

Ben Elliott

10 months ago

I have used Ace for 5 years. They replaced my system initially when I first used them. They have always been very professional. I have had Billy Stringer as an on-site technician twice. He is very knowledgeable and a true professional. Being a technician myself in the heavy construction equipment industry I very much respect him for that. On top of his professional ability he is a good human being. Ace is lucky to have him. The fact that he has been there for so long tells you everything you need to know about the company he works for in Ace Home Services as well.

Eric Mahaffey

4 months ago

While Jaxon with ACE was unable to help us administratively he is a very informative and experienced plumber and I would use him on any project I had going.

nermana90h

3 months ago

Stuart Myers quickly came out to replace a broken thermostat. Very efficient, professional and pleasant to work with.

Dale Hurst

5 months ago

Cameron and Nick were very professional and answered all my concerns perfectly. I am very happy with their work and would ask for them if I need any additional services. Thanks for everything

Randy Matney

6 months ago

Skylar was very knowledgeable about our system, knew exactly what the problem was. He is very easy to communicate with. He does an excellent job!

Dan Fernandez

a week ago

Jiuhua did a great job locating leak and repairing leak, knowledgeable, professional, maintained clean work area, answered questions.

Shirley Chee

3 months ago

Employee (Javier) was very informative and professional. Thanked us for calling them when their the real heros. Thanks ACE you all rock!

James Hearn

2 months ago

Very professional and on time. Took the time to explain the issue and even repaired a vent for me. Great company and service.

Byur Gullwing

3 months ago

Daniel was professional and quite knowledgeable. He was able to troubleshoot not only the A/C unit, but also the phone app that controls everything. Took him less than 5 minutes to solve the problem. Very satisfied.

Anthony Gonzales

3 months ago

Daniel Loisel was my technician he was quickly able to help me and was very honest!! I will be using Ace home services in the future

Sophia Kapama

2 months ago

Tristin did an amazing job on snaking out the pipe. I will recommend him to anyone wants a job well done!

Steve Duncan

4 months ago

Terrific guy. When he leaves, you know the job was done right. Can't say that much these days, but Vincent has always been that.

Melvyn Bram

4 months ago

Stuart Myers was one of best service techs I've ever had inmy home. Thank you for sending him.

Camie Collinwood

a month ago

Our service tech was friendly. He was knowledgeable and told us what need to be repaired. The price range of the cost.

Harold W

3 weeks ago

Plumbing leak repair throughout home performed professionally and promptly by the Ace Home Services plumber Jiuhua Huang. He is a perfectionist who worked hard every second he was at our Arizona home on March 20. All the leaks and systems were repaired, re-checked and performed flawlessly.

Patrick Cipitelli

4 months ago

The technician Billy Stringer, was very thorough and professional. He worked on my system until he diagnosed the problem and then fixed it.

Chelsea Hobbs

8 months ago

Josh was an absolute pleasure to do business with. He answered all our questions, and was very patient with us. He stayed and made sure our a/c was functioning properly and showed us all the temperatures throughout the system. We are very grateful for his diligence!

Doris Molinero

2 months ago

Rueben did a excellent job in finding a nighttime leak under our kitchen sink. He was very professional and clean in his work.

Tim Smith

6 months ago

Brandon was very professional and helpful. He helped us get just what we needed and didn't try to pressure us to get the very best. Will definitely do business with them again.

Kassie True

9 months ago

Our AC stopped working on Sunday, and I was panicking. So I took Monday and started looking everywhere when I found Ace. Unlike the other companies that could get me an appointment two days out, Ace was able to come out the same day! Aubrey our tech explained everything in terms I (a simply nerdy wife) could understand. The pricing was not bad either! Will totally be working with Ace in the future!

Assia Pavlo

10 months ago

We had maintenance service of our air conditioner 2 days ago. We never had such a perfect service. We are very impressed by the technician Brandon Bates. He was highly professional, supportive, paying attention to details, just excellent. He discovered 3 cables, which were molten and could produce fire in the future. He saved our house from the danger to get fire in the future. We are customers of ACE already several years but never had such a perfect service. Such people like Brandon has to receive promotion. We wish ACE to do all customers happy like us. Anastassia

LLJ Customs Car Audio Fabrication L.L.C

2 months ago

Super fast service, they got here in under an hour. Our problem was solved within 20 minutes. Aaron was very helpful

Lynn Holzner

9 months ago

Everyone one I spoke with was courteous and professional. Daniel, the technician arrived well ahead of schedule. He knew his craft and explained what he was doing and why. Answered my questions and gave me suggestions and options for my situation. Clean and neat appearance. Great service.

BarbAE

a year ago

They (Brandon, Andrew, and Zach) were on time and wasted no time getting our old heat pump out and installing the new one. Quick and efficient. They were friendly and answered all of our questions. Brandon went above and beyond to troubleshoot and fix a problem with our phone line after the installation was done. He made it better than it was before (an added bonus). We are extremely satisfied with their service.

Michael Tafoya

a year ago

Stuart was prompt, courteous, friendly, professional, informative, efficient, and kind. He was able to get our a/c working great and did not leave until he knew it was fixed and fully functional. I highly recommend both Stuart and ACE to anyone in need of hvac service or repair.

Michael McGinty

a month ago

Daniel did a great job and was very helpful and knowledgeable. Made the decision to use ACE very easy

Catherine Butler

3 weeks ago

Orlando was very nice and professional I really enjoyed the service he was really fun to talk to and the service is really good five stars

Roberta Barrow

8 months ago

Ace was a good fit for me Aubrey came out and did a great job explaining to me about what needs to be maintained on my AC unit. It was hot out today but he got the job done. Great company!

Mel Mont

10 months ago

Dan was on time and very professional and thorough. After cleaning and maintaining my system he spoke with me about the condition of my unit and how to keep it running effectively to meet my needs. He was informative without pressuring my to purchase plans or upgrades and even gave me time to confer with my husband, most places don’t do that anymore! I will be a return customer and recommend Ace Home Services.Respectfully,Melissa Montano

Sandra D

9 months ago

Chad was knowledgeable, efficient, friendly, and courteous. He performed my yearly maintenance routine and everything checked out okay and is working properly. Purchased my unit in 2017 and I'm reaping the savings. I used to pay almost $300 for one household in the summer months and my June bill is projected to be $150 this month.Invest in a new unit it's worth the savings!!! I have a 4 ton 15 seer that covers 1486 square feet home.

Maria Watson

2 months ago

Company was professional, courteous and prompt. I was sent a text with the technician's photo and name, as well as a phone call with a time of arrival. As always, prompt, polite, and professional. Everything was explained as service was done to better insure I understood all aspects of the service.Will be renewing my contract when it's time!

Cathy McNeelege

10 months ago

My AC quit working and Ace did the repair the same day called Javier Cruz was the technician assigned to come. He was professional, courteous and very patient with all my questions. I will always call Ace for all my service needs.

Dan Merritt

10 months ago

Stuart has serviced our home for the past 7 years and has been absolutely amazing. Always very quick to diagnose any of our concerns. Incredibly personable and a joy to have over whenever we have HVAC concerns. Would recommend this man and his abilities to everyone. Great work and we appreciate you very much. Management should certainly recognize Stuart for his efforts and care he puts into his work.

margie stevens

8 months ago

Lovely experience with front office, I think. I was quoted the price on the website and scheduled promptly. The tech came out dressed as a good ole boy. Never introduced his companion that wasn’t wearing the company uniform or identification. Talked about the situation and then stated he would need to clog the system in order to find out what was wrong. While he complained about a bad hip and struggled to get off of my short, not overstuffed loveseat, his partner quickly went down the hall and began to put stuff down the drain. When I asked if was planning on cleaning the clog he was making for free he said “no”. I told him not to break what wasn’t broken, he told me a price for the camera service that was over $400 more then I had been quoted. He told me the website price was just for him to show up. Bait and switch on an elderly widow.

Melissa Simo

9 months ago

Our AC stopped working on a sunday night and I called Ace home services the following morning. They were able to get to my house by noon that day. Stuart was in and out of there within 15 mins and took care of the issue. Very reasonably priced. Paid much less than anticipated. Would definitely recommend.

Guillermo garcia

11 months ago

The technician Javier Cruz came out to my mom and stepdad‘s house the other day. We were so impressed with this guy he perform services on our system other technicians say they’ve done but looks like he went above and beyond to go ahead and do it better. Every step of the way he was explaining to my stepfather what he was doing and why he was doing we’ve had doubts about ace home services but this technician cleared that up for us. From getting off the truck looking so professional and handsome this is what an AC technician should look like. We were very spoiled having him out because I highly doubt there will be another technician like him from now on my stepdad has said he’s going to request Javier Cruz out every time we have our maintenance visits.

Chris W

9 months ago

Juan P. was amazing! Beyond helpful with discussing the issues with the air conditioner. Was able to give options for the fixes and capable of fixing quickly and professionally. Juan found an issue that was previously overlooked by another tech. Highly recommend Juan for all future work.

Alex Zambrano

2 months ago

Mitchel was very professional and had great customer service. He thoroughly went over everything we needed .

Lynae Ortega

11 months ago

I just clicked the first thing I saw when I googled “AC repair” and I’m so glad I chose ACE. Sierras helped me over the phone with scheduling and Dan was our techno and both were a big help immediately. We have had issues with our AC for over a year and our home warranty was only pushing off the inevitable. Within just a couple minutes, he got straight to the point and helped us narrow down our options. 10/10 recommend!

Tiffany Padilla

7 months ago

Joshua Williams came to check on my moms a/c unit today. He was a great young man, he was friendly, polite and explained to her everything that was going on. I highly recommend him and Ace home services.

Thomas Steed

10 months ago

I moved into this residence 15 months ago. Getting ready for the second summer the a/c unit needed it’s annual maintenance and checkup. I had read about Ace Home Service giving veterans a discount. I set up an appointment. The technician that did the service call was Daniel. He is a professional at his job. He explained everything he was doing and what was wrong with the unit. The unit turned out to be 21 years old and had lots of problems and needed replace. He went over all available units that he could replace it with. Daniel was very honest on all units and did not try to sell us the most expensive one. He has very good customer service. He is a very big asset to your company and you are very lucky to have him as a technician. I do have to make a comment to the people who work in your office. The two ladies I talked to have very good customer service. Pass this on to them. Thanks. Thomas Steed

Bobby Looper

8 months ago

Tech was very polite and knowledgeable company pricing is outrageous it seem like the technician was almost embarrassed to tell me what they wanted to charge. Not his fault Wayover priced company $900 to replace a blower motor in a mini split.This afternoon the service manager reached out to me and offered me a deal that I could not resist!!above and beyond thanks guys you really do care! In times like this it’s a little things but this is huge!

William Ruch

7 months ago

Called Ace Home Services due to our AC having trouble. They were able to respond to my request within an hour of calling. Juan, my technician, was very professional, knowledgeable, and helped me the best as possible. Unfortunately the parts needed wouldn't be available until Monday/Tuesday. I would highly recommend Ace Home Services.

Lynn Heafey

a year ago

ACE Home Services was great to work with. They communicated well from the time I made an appointment to the time they finished a check up on our two HVAC units. When we are ready to replace our units, we will stick with this company. Skylar provided a quote which seemed reasonable overall.

Pete Dryden

9 months ago

Firstly, BB called and arrived on time.He quickly inspected the equipment and the control panel .The system was restarted and the equipment outside was checked over - all was good.During all the inspections he explained what and why he was going through everything.He wasn’t satisfied with the monitoring reading.On testing all the house walls ( inside ) it was found that the wall temperatures were the same as or higher than the monitor panel.This house is 1960 vintage in an Historic Area and he felt that the attic space either had old or insufficient thermal protecting material.After climbing into the attic he found no heat protection and arranged with ACE to install the correct material on the 20th of this month.(He could have had this done earlier but delayed it at my request.)All in all BB did a magnificent job and is a credit to ACE!!Q

Gladys Bohlender

7 months ago

Brandon did a wonderful job on my AC unit. He was very clear on certain costs for my issues. I would recommend Brandon and request him on my next heater and ac check up.

Harodys V

a month ago

Excellent overall very professional and knowledgeable Aaron Miranda was are technician very nice and very kind.

Gene Ackerman

3 months ago

I HAD A LEAKING FAUCET IN A BATH TUB. THEY ARRIVED ON TIME, SPENT AN HOUR ANALIZING THE PROBLEM AND QOUTED A NEAT $1750.00 UTILIZING A VALVE I HAD PURCHASED. I PAID HIS $59.00 TRIP FEE AND SAID NO WAY.I CALLED ANOTHER SMALL SHOP, HE ARRIVED WITHIN A FEW HOURS, USED HIS OWN VALVE AND AFTER AN HOUR GAVE ME A BILL FOR HIS ESTIMATE OF $175.OO. I RETURNED THE UNUSED VALVE FOR $99.00. TOTAL COST $76.00!!!!

ryan hanfelder

8 months ago

Skylar came out to do maintenance and a coil clean, he was very friendly and showed me everything on the ac unit and let me know about possible future repairs. 10/10 would recommend for general maintenance and cleaning.

Mark Porter

9 months ago

Our thermostat started malfunctioning. Turns out something inside had shorted, which was causing the thermostat to heat up, which in turn led to the AC running continuously (the system thought our house was at 91F because the thermostat actually was that hot).After talking with the thermostat company to troubleshoot, they agreed to ship a warranty replacement, which is not due to arrive for a couple of weeks. I called Ace to see if they could give us a loaner thermostat until the new one arrived. Aubrey extended his day until almost 8:00 p.m. to bring us a substitute unit, install it, and ensure it was working properly. He was able to do this all in the same day that I called, despite the fact that he had to drive completely across the city to install our unit (45 minutes at least).We have had a contract with Ace for many years, and this is one example of why I wouldn't consider using anyone else.Many thanks!

maegan kitzmann

9 months ago

Great experience overall! My AC unit stopped working and they got someone out the same day to get it fixed. Technician Aubrey B. was great- very knowledgeable and professional! Will definitely use this company again. Thank you!

Eduardo Gonzalez

2 months ago

Josh was very professional and explained everything in detail…..well done. We don’t see this level of customer service any more from other businesses…. Thank Josh

Shauna Mendoza

8 months ago

As soon as the technician (Michael Buck) arrived he was quick to diagnose the problem and offered options keeping in mind that the home was around 100 degrees inside. He could not fix it same day since he didn't have the parts in his van. The next day he was able to confirm they had the parts in stock and he could return to fix the A/C. His quick resolution to the problem turned this into a great experience that had started a bit rough.

Gina Pineda

10 months ago

Juan pacheco came to our house fixed whatever was leaking and had us feeling comfortable in about an hour or so. He is a very honest and knowledgeable employee ACE is lucky to have him as an employee!

Mike Menz

3 weeks ago

Orlando was great! excellent service on time and very professional!

Stephanie Baker

9 months ago

Dan was amazing my ac went out needed a new one had to talk it over with my husband he came back the same day to get my order in and install less then 48hrs after it went out the office had a portable unit brought out to me. They where out within 2hrs of my original call to see what was going on the whole team was amazing but special shout out to Dan who took care of it all for me and was so friendly and professional

Lynn Nahod

11 months ago

What a wonderful company to do business with. Our technician was concise, very knowledgeable and made me feel very comfortable. After Dan gave us our options, we weighed the pros and cons, I knew I picked the right company to provide us the services. Also, ACE provided a text message with a picture of Dan, along with a short bio letting us know who would be walking into our house.I am very confident in ACE and will refer them to anyone looking for service.If we could, we’d adopt Dan! What a wonderful, caring person.

margaret wittenberg

9 months ago

I met with representative Jeff to go over quality of water heater and my reverse osmosis.Jeff was very knowledgeable and professional and overall a great salesperson, since I am going with new water heater, softener and a water filter system. He showed me all that was bad for me and my home.

Sushil Thukral

8 months ago

I had posted the review earlier in the day. Few hours later, I received a call from the Service Manager, Mr Eduardo Marquez. He was kind and understood the problem and frustration my tenant and I had to face.The company did send another tech who fixed the issue and also promised to refund the charges.In all, the company had fast service and a good resolution team. Thank you Mr Eduardo for resolving the matter.

Dave Rada

6 months ago

Technician did a thorough job and treated me with respect and was fair in his explanation of what was needed. He used easy to understand terms. I would recommend him to anyone.

Francisco Caro

3 months ago

Richard was friendly, attentive, thorough & was willing to walk us through the whole process. Overall, great!

mariacristina1003

7 months ago

Stuart was very knowledgeable and professional. He explained the process step by step and helped us understand it. We highly recommend ACE Hone Services for all your AC needs.

VIKORACHA

10 months ago

Thank you Javier. My dad is so cheap he wait til our ac was completely out to call an ac company. Javier gave my dad a good price to where he would fix it. Now we can sleep with the windows closed. Ask for Javier he’s very knowledgeable and honest.

JT MAC

10 months ago

Aubrey was great. Showed up on time. He performed a thorough inspection as part of my annual maintenance service and advised me on how the unit was operating. He was patient and took the time to answer all of my questions.

Anna Roenfeld

6 months ago

Jaxon and team was very knowledgeable about services and products provided. The repair we needed was completed by his teammate while Jaxon explained each step in the process and answered all of our questions.

Barry Gardner

3 months ago

Javier Cruz was my technician for repair of my furnace. He swiftly diagnosed my problem and fixed it on the spot. Friendly, knowledgeable, on-time. This is my second time using ACE and I'll continue to do in the future.

Marge Owen

3 weeks ago

Javier Cortex was very professional and gave me all the information I needed to make an informative decision.

Shiela Encarnado

3 days ago

I’m glad that Anthony came and he give me advice of things what I need to do since this company did not give me a guarantee but atleast he gave me advice

Ashlee Leathem

11 months ago

We have the membership maintenance service with Ace, and have been very happy with our AC system throughout. They do send you a reminder every year, which you call to schedule. When a converter, or any other part, needs replaced, you do get a membership savings and no charge for time. Every tech we have had out has been really good, although we never get a call the day before as promised. The schedulers are very nice and efficient. However, we have been given different advice depending on the tech; e.g. “you should really have us out around March so we can test the heat and the AC,” and then being told that the heat is not included in the membership. All-in-all, I would give 4 1/2 stars, with half a star removed for lack of continuity on information, and for no call the day before to confirm timing.

Adriana Escarsega

9 months ago

My 12 yo AC went out Monday afternoon. Tried DIY trouble shooting with no success. I Submitted an online request at after 10pm, received a call back by 7:30 am and had a worker, Brandon B., at my home the by 1:30. Brandon assessed the needed repairs and cleaning. He provided current information on upcoming changes installation requirements and quotes on potential ac upgrades. And had everything up and running again in less than 45 minutes. Gave my my future options w/o being pushy. Greatly appreciated.

Ashley Rhymes

10 months ago

Javier Cruz was well stand up tech. He told me everything he was going to do step by step. I’m really impressed by how he carries himself as Ac technition. I will definitely request him and ACE home service for my next A/C service.

Anthony Schmidt

6 months ago

Had our bathtub removed and installed by the same crew. What started as a quote turned into a next day job and I am fully impressed!

ruby garcia

8 months ago

Joshua Williams was very fast and helpful as well as professional, great technician! My thermostat broke and I was home alone with my 2 little girls as my home was getting hotter and hotter, I called as an emergency and they squeezed us in and even made a note that I had 2 babies that could possibly over heat, they rushed to help me and Joshua showed up within the first hour of the time estimate given to me. My toddler happen to break my curtain and he even offered to take a look at it! Highly recommend this company and Joshua Williams.

John Hirneisen

9 months ago

Tim I want to thank you for all your help and effort in pursuing, following up and locating the part I needed to fix my Air conditioner. Do to the fact the part I needed was no where to be found you came through and It says alot about you and your company. Your persistence to follow through, accommodate me and not give up on me is deeply appreciated. Thank you again and I would highly recommend Ace Home Service for your air conditioning needs.I would also like to extend my appreciation to your highly skilled technician's who went above and beyond my expectations to help in getting my air conditioner fixed. They represent your company well with sincere concerns about getting the unit fixed. They didn't hesitate to keep in touch with me even on their day to keep me updated and accommodate my concerns and questions. Javier and Carlos are true professionals and sincerely care about their customers. You are lucky to have these two dedicated employees working for Ace. Having dealt with many representatives from different companies not one can touch the compassion and professionalism of Javier and Carlos.Sincerely, John Hirneisen

Amy Gates

a month ago

The representative that visited my home was knowledgeable and experienced. I am very impressed with this company!

Daniel Miller

8 months ago

Dan was professional and good with my situation. I needed a knew ac/ Heat setup in My home. I ended up with a new top of line Carrier Infinity system that was $$ but will provide savings in electricity bill in the long run. Would recommend Dan to visit your place for repair or replacement of your cooling/heating system.

Shane Keelinghamm

9 months ago

Our air conditioner randomly broke and during a really hot day. Not only did the company send someone out on the same day but the person they sent out was extremely kind and friendly. Not only that I reviewed our purchase with my best friend who happens to own an air conditioning company in another state. The deal they set me up with was really good they didn't rip me off at all. If I ever need anything air conditioning related in the future I am definitely coming back to this company.

JR Smits

2 months ago

Technician was perfect 10 out of 10. Will recommend his services to all!!! Perfection!!!

Jordan Hoppel

8 months ago

Aubrey did an awesome job with his service! I was very happy with how thorough he was during his entire visit. I highly recommend ACE if you ever need service on your heating/cooling/HVAC! Great company!

Tom & Sharon LaFleur

3 months ago

After several days of intermittent heating problems, Carlos was able to locate the problem and Thomas made the repairs in time for Christmas and the arrival of our family and friends!

Shawn Mckay

7 months ago

The AC tech that came out, Daniel was awsome.Very knowledgeable, polite and professional. I was happy to be able to get a new unit installed so quickly, given today's issues with supply chains.The unit is the best out there and the warranty is great.

Nellie Dahlstrom

7 months ago

I needed help setting up thermostat . Carlos a supervisor called and walked me through how to do it. I’m not super techie and he made sure I got it right, was very patient with me. It was a very pleasant helpful experience

John Davis

4 months ago

The people that came out were excellent and tool care of the problem. They were very professional and very polite

Baljot S

8 months ago

Had an issue with an old AC unit. Stuart showed me exactly the part that was the problem, told me the cost and was very professional about the entire matter. He explained the various options regarding replacing the entire unit in a no pressure sales environment. I decided on repairing the unit for now but will be using them to replace my unit in the future.I would highly recommend this company and Stuart's services.

Mary Wilkening

6 months ago

Anthony arrived early and worked hard for 6 1/2 hours. He was very thorough and careful to do a good job.

robert patti

a week ago

Very friendly and respectful. We are pleased with work done.

Kristine Green

3 months ago

Stuart was awesome.i would have loved to continue with service but due to holiday it was not feasible for scheduling

Kerrie Palermo

a month ago

The ACE office staff were friendly and efficient in scheduling and confirming times. Our technician Marcus was absolutely the best; professional, friendly, knowledgeable and respectful. We’ll be sure to request him in the future.

Sean Saxton

5 months ago

Had a great experience with our technician Nicholas. Communicated his timing and was very professional and helpful.

Kimberly Golden

4 months ago

Our technician was wonderful. Diagnosed the problem immediately. Highly recommend

Angie Lewis

9 months ago

Every time ACE sends a tech to my home I’m happy with the work done, the communication, questions answered, and overall experience. I’m a member of ACE and would gladly recommend them to anyone. Joshua W. and Miguel were very friendly, on time, and great workers.

Ryan Buzard

2 months ago

Jiuhua was very thorough and knowledgeable for my full house plumbing inspection.

Libby Floyd Davis

9 months ago

Your employee Scott Coelho worked on our air conditioning unit yesterday, and his expertise and tenacity were stellar! Scott walked into a difficult situation (complete with the heat of an attic unit), and followed through until he got the system operational again. Our A/C had been out for two days (through a heat wave), and he was determined to cool off our family without delay. Elizabeth Davis

Ishmael Duenas

7 months ago

Ronald Fendrick was on time, professional and fast. I am going to recommend ACE to family and friends. Ronald needs a pay increase. Thank you, for all your help. Ronald also explained to me about your service membership. I am thinking about joining now.

Victoria Kilgore

6 months ago

Javier Cruz was a great person to work with at Ace air conditioner and Heating. He help my husband find some one finance a new unit.

Hakeem Ademolu

8 months ago

Chad Fields was dispatched for a scheduled maintenance to my home. He notified me of what was necessary to keep the system running and was very thorough with his explanation. Very professional and would recommend him for your AC maintenance and repair. Thank you sir!

Jared Fenix

9 months ago

ACE put in a brand new Carrier system 2 weeks ago and did a great job. It replaced a 23 year old unit and is a vast improvement. Loving the ecobee thermostat.Two days later they came back and fixed the trim around the attic and today they put in new insulation and cleaned the ducts.Top notch service during each step. They even cleaned my ceiling fans. Couldn’t be happier with ACE and its staff

steve hooper

a year ago

Stuart was wonderful to work with. He helped me understand the issues with my AC unit. I appreciate his honesty. He checked everything out and gave me a full report, which will allow my wife and I to feel comfortable with any future decisions we will need to make. Thank you Stuart.

Bennie Kwade

5 months ago

My ecobee was to display heat option for me to click on and skylar was helpful and provide information that I need to get it fix.

Ann Lingner

a year ago

Joshua was very knowledgeable about his work, he explained what he was doing and why. Very friendly person was concerned about getting some shoe tracks when coming in so he put on cloth booties. He said we're good for the summer heat but if we need anything in the future I'm requesting him. We've had Ace home services for 20 years now would highly recommend them.

Donna Lawson

2 months ago

Cody arrived promptly, and was very efficient, and thorough, checking our entire system, and offering remedies for various minor issues. We appreciate his astute nature, and feel thankful for his service.

Gretchen Leigh

11 months ago

Extremely professional, and they are an authorized Carrier dealership, so a painless process for us. Carlos found the problem immediately, and was 1/3 the cost of Parker & Sons. Couldn’t ask for a more honest and reputable company! Thank you, Carlos! You have any/all future business with us, and letting our housing development know!!

Mark Stevens

10 months ago

I had my annual AC tune up with Stuart from Ace home services. He is excellent. He gave me info on how my system was performing and showed what kind of savings I would have if I got a new AC system.

Sandy Elle

7 months ago

AC stopped cooling around noon yesterday. Called Ace and they sent Aubrey Briggs out later that evening. He diagnosed and fixed the problem quickly. Now it’s running better than it was before! I’m freezing ? thank you so much Ace and Aubrey!

Melissa L.

10 months ago

Great experience! Billy has done the maintenance on my system for a couple of years now and couldn't be happier with the service. Knowledgeable, professional, always gives good advise on what to/not to do. Thanks!

Brian Hill

a year ago

Replaced my HVAC system in January 2021, just had the annual maintenance preformed by Don and I have to say he was very thorough. He had no problem with me hanging over his shoulder and explained everything so I would understand. I was very impressed with the install and annual service and would not hesitate to recommend Ace Home Services.

Mimi Madeira

5 months ago

Our new heat pump was somehow locked on Cooling and Hugo came out and reset it for us. He was great.

Diana

10 months ago

5/25 Update. Today's service was provided by Aubry who did a fabulous job making sure everything is running correctly; followed up on a previous recommendation of adding a starter shifter and honoring that quote which we went ahead and did this time.Aubry was very helpful when I then asked about having the ductwork cleaned, received 3 options and a clear explanation on each one.I will recommend Aubry and Ace home services to anyone.

M Barzee

10 months ago

Our a/c stopped working less than 2 years after we purchased it. Ace sent three technicians out over the four days it was down and got it up and running again. The 5 stars goes to Carlos for his professionalism, knowledge, and clear explanation of what was wrong with the system, why the part had to be reordered and installed Twice.

Dennis McBroom

a year ago

In edition to annual maintenance and duct cleaning, Billy installed a new UV air scrubber in our unit. Ace is a great company to work with. Reasonable prices, solid service and, very importantly, great people to work with. I have used ACE for years and have no plan or reason to change.

ash matthesius

3 months ago

Great customer service, great knowledge of the issue by the Plummer, Anthony Burrola and his co-worker, Aaron. Would highly recommend!

Evan Baker

6 months ago

Thomas explained everything he was doing in great detail and helped to get my AC working same day I called. Excellent service!

JeDana Hook

4 weeks ago

Checked the plumbing system for any leaks or anything needed repairs to be done. He was very professional and courteous.

Mechelle Miles

8 months ago

Jeff came to check on my water softener and was able to service so that it's now running.
After testing water from our Brita and tap I've decided to have an under the sink filtering system installed.
I can't wait!

Micah Mcdonald

8 months ago

Tyler was fast and efficient; he caught what was wrong with our water heater within minutes. He was friendly and pleasant& I would recommend him.

alvina alexander

a year ago

I would definitely recommend Ace Plumbing. Justin went above and beyond to fix our leaking pipe and water heater valve. He was timely and very professional. Their rates are reasonable compared to other companies in the area. I will most certainly call Ace for our plumbing needs. Thanks again Justin!

Annie Thiessen, DVM

10 months ago

You know when you hope that your AC goes out again so that you can have another great service experience, that the service was top notch! Stuart was super timely, professional, an all-around great guy, and fixed my AC lickity split!

Ron Mueller

9 months ago

I have an older trane unit. Had it serviced by Dan. I inquired about a new roof unit and questioned the current state of my existing unit. I got what I believe honest feedback from Dan with no pressure sales talk on a new unit. I was given estimates and options on new units. Excellent service by Dan and company.

Dianna Gerondale

10 months ago

This company has great employees. The correspondence and billing was very easy to understand. The repair man was on time and very courteous. Being in my 70’s now I would totally recommend Ace Home Services. DG

Evan Hawkins

6 months ago

Had our new ac unit checked up in for the annual, and then had some upgrades added to it. Also checked all plumbing and hot water heater. Water is so hot now! We love it!

Scott Udoff

7 months ago

I was very pleased with ACE work on our HVAC. Stewart was our tech and he was great. You can trust ACE! Give them a call. Our second time using them.

Jennifer Ramirez

2 months ago

Emil was quick, personable and professional. I will be requesting him every time!

Carol Doodeman

10 months ago

Hector arrived on time and was professional and polite! Hard working and explained what he was doing through each step . Proud of how self motivated he was and how serious he was about his job! Great experience! Thank you, Hector!

Ron Smith - N7RD

9 months ago

I've used Daniel for the past 4 years. He is the only service tech that I believe in and trust 100%. He is very thorough and such a pleasant person to be around. I always ask for him , and I will continue to in the future.

Juliana King

3 months ago

Jordan was awesome! He explained everything so well! 10/10 would recommend.

Angela Bodden

2 months ago

Jaxon was great! Very professional and knowledgeable. The service was great!

Arthur Brooks

8 months ago

Stewart was excellent. He showed up on time and took care of the problem we were having. He was professional and thorough.

NL

a month ago

Very professional. Thoroughly explained in detail all aspects of needed work. Not high pressure. Highly recommed!

jaime Lopez

2 months ago

Had a great experience working with Tom ( Thomas) !!! Tom was very thorough and profesional !

Melisa Quass

7 months ago

Hugo C. Was polite, professional and cleaned up after. He showed me where the drain had been blocked with a screen and advise I might want to make sure thr water was coming out the pipe to keep it from getting blocked again. My ac was under the 1 yr warranty so I wasn't charged. Thank you Hugo for doing a great job.

Jessie Rowe

7 months ago

Joshua the AC Tech was great. Polite and professional. Explained everything he was going to do and then quickly took care of his task.

Dave Kruse

a year ago

We have been using ACE for the past 5+ years, and our experiences with them have been hit and miss. Some good experiences, and some bad. Our latest experience, was bad. We called them to have our toilet repaired (it was constantly running). We had tried to fix it ourselves with no luck, so we called Ace for a plumber to come out. They rescheduled us twice, and then they had us down for 2 different times in the same day. So, the plumber didn't show up at the timeframe that we were told on the phone. We called, and they were able to get a plumber to come out. His name was Justin. He called to let us know when he'd be at our home, and he had asked us what the issue was with the toilet. When we told him, he said that it wasn't worth his time to come out and fix it. He actually told us that we should just hire a handyman. Needless to say, that was very unprofessional and rude. He did end up coming out, and he replaced the float system. The toilet also needed a new flap. He said that I could get one myself at Lowe's or Home Depot, and put it on myself (which I did). Although he was friendly, he was also unprofessional in what he said and how he handled the toilet issue.

Kathleen Kirgan

2 months ago

Mitchell did an amazing job we appreciate him thank you !

Richard Schneider

9 months ago

Nathan was extremely professional, courteous and well educated in his field. He explained everything thoroughly and we very much trusted his advice. We look forward to having Nathan services in the future

pam buehler

a year ago

Daniel Liosel was both professional, prompt ,clean ,neat ,tidy knowledgeable and pleasant. It was a pleasure to do business with this company. This is my second time using them. The first time I got my HVAC system serviced and insulation installed. Both times professional courteous knowledgeable, text with photos of the individual who’s coming to your home as well as their personal information was provided. A good value for a great service. It is a pleasure to do business with the service that hires our vets I’m thankful they served and happy to do business with them.

eva osowski

2 years ago

Driver in van#250 almost hit my car twice, was texting and driving, and swerving all over the road. Not stopping at stop sign, and riding my bumper like crazy. The woman at the front desk is very nice

Matthias Harrell

4 months ago

Tyree was awesome. Service and work were excellent. Price was very expensive.

Janel Cox

5 months ago

Jeremy was timely, polite, efficient replacing a leaking whole house valve. Company as a whole seems expensive.

sharon marshall

10 months ago

I bought a new ac unit with ace 4 or 4 years ago. I have had nothing but problems with this unit and costs if over 500 and more per year. I was told over and over a brand new ac did not have warranty so had to oay out if pocket. Save yourself money and yse a different company. I need to edit my post. I was contacted by Ace and they have done everything they can to rectify previous issues. Carlos came out and did a very thorough job on an unit that I have been angry over for 4 years. What a wonderful experience.

Arlyce Willson

a year ago

The repair man was very nice. Knew what he was doing. We thought for changing the wax ring the price was very high for one half hour of work. But when you get to 80 and can't do it your self you have to pay. Was surprised when I made the appointment, I told the man I was gone between 10 and 12:30. He made the appointment for between 1 and 5, which was good. There should be a place to write that I was not available between 10 to 12:30. At 11:35 there was a message that I should call that is something you can't do when you are in Church .

okiefrombama

7 months ago

Stuart came out to our home and listened to our concerns regarding the humidity in the house during the monsoon season. He was very professional and gave us a list of recommendations regarding our A/C and the flow of air in our home. Highly recommend!

Diane Shook

a year ago

Technician Bo arrived timely. I received a phone call stating he was on his way, followed by a text message with his name and picture. Really appreciated that given I was home alone. He promptly checked the a/c unit on the roof and came back to explain what was happening with the unit including showing me pictures of what he saw. Repair was done immediately and he followed up with an email with the photos for my records. I could not be more satisfied with the service!! Fantastic.

kathleen wilson

9 months ago

JUAN PACHECO came to service my thermostat a very personable man we tried and tried to set it. he installed another one needless to say the same problem was there. But then it was resolved I would recommend him to service my heat pump. Ace Home Services has up standing workers.

Byron Jones

2 months ago

Tyler came out and did the plumbing inspection. Was professional and informative!

Mark Connor

a year ago

Service tech was on time as scheduled and I was kept advised of the time of arrival. A picture of the tech and his qualifications was sent beforehand. The tech was efficient and advised of issues with the old system as a new HVAC unit has to be ordered for install. All prices and install features were reviewed and explained thoroughly.

Guy Petrone

3 months ago

The heating system wasn’t working. Skylar was able to locate the issue and preform a quick repair.

mike martin

a year ago

very satisfied with their service, Don was on time, very knowledgeable and explained everything he was doing. I will always ask for him in the
future. The equipment that was installed by Ace technicians works
great and we are extremely satisfied with Ace.

Dave Conwell

2 months ago

Skylar arrived early and quickly explained what was happening and how I could work around it effectively.

John Wodhanil

8 months ago

The staff was very helpful and polite and professional. They made a mistake on our instal but worked tirelessly to get it corrected. Sales were very nice and helpful. I was very satisfied with the service.

Chris Ackermann

8 months ago

Javier came out for a leak at a condensation line under my unit in the attic. Was able to reseal the line and was done very quickly. Honest and very professional.

Jello 206

9 months ago

Mike Buck did a phenomenal job. Super friendly and explained everything that was going on in detail. He is a great asset to your company!

Susan Anderson

2 weeks ago

Checked toilet to see if it was clogged. However it was working fine.

Gregory Fisher

a year ago

Billy is terrific. He has been our HVAC tech for at least 5 years. ACE Home Services has a great system in place. Timely. Good cost. Send you texts with technician's identity. Great company. Highly recommend.

Juan Garavito

8 months ago

Amazing experience given by Stuart, great customer service, very responsive, and found what was wrong with our system right away. ACE Home Services has been out go to here in Maricopa each time we have an type of issues.

Richard Blatman

7 months ago

ACE Home Service sent their tech (Juan) to check out my A/C concerns. It turned out that my condenser motor is on the verge of cardiac arrest if the summer heat roars over 100 + degrees. An OEM motor was ordered for my unit and actual installation took place the next day. The unit is working so I still have A/C. Just want to get it repaired before it does die in the heat and I'm left with no A/C.They say first time impressions and performance is what makes a good company.I will be posting on Facebook and Google after the installation. I'm sure I will be completely satisfied.Juan came today, Friday 13 and the replacement was flawless. When Juan was finished we turned on the A/C and it was quiet and air was cold. I'm sure I will be enjoying the hot summers in the comfort of my cold house.Thank you Ace Home Service for a job well done and in record time.

Barbara Missaggia

6 months ago

Jason, so helpful. Not only did he fix my problem with my water softener he talked to me on how to fix it myself next time.

Tammy Willis

3 months ago

Hugo was very professional and replaced my thermostat quickly!! He stayed to make sure everything was working properly, which was very much appreciated!!! Thank you!!!???

Lorraine White

2 months ago

Javier was very professional and very helpful as I didn't quite understand what was going on.

Larraine Spears

2 months ago

It was awful, he lied to us. He tried to sell us a water heater for $7500. The water heater only cost $1800.

Jane Freas

10 months ago

Stuart Meyers is the best! He is very efficient and gets the job done right, I request him for every service on my air conditioning and he never disappoints, a reliable company, will continue to use in the future.

AR

a year ago

Purchased my heating/ cooling system (split system) from this company a few years ago and they perform annual maintenance on my unit and have had nothing but good experience with them. Would highly recommend them if you are considering purchase of system or maintenance of an existing one.

Cindi Cooper

11 months ago

I love this company and their employees. This is the second time I’ve used them and it was a great experience. I decided to have a tankless water heater installed. Our installer Justin was amazing he ran into a number of snags but kept at it all day to install it properly. This is one of the most well run companies in the valley. Use them you wont be disappointed in their serviceUpdate: I’m using Ace again to install a new toilet in my house. Both Jeff and Mayra were extremely helpful in getting an estimate and scheduling my appointment on the day I requested. Again super serviceUpdate: Toilet installed. Mayra was great she called about 7:30 to let me know Jeff was on his way. Jeff arrived shortly before 8 and was done by 9. Love the new toilet. As usual super service and a great team to work with. I will always using Ace for plumbing needs. Thanks Ace!

Domenique Duvall

8 months ago

Started with basic issues first and then checked throughout the attic, even showed me video of insulation. Very informative and had many options for me to finance as my services are a bit more expensive. 10/10

Wade Smigorowsky

a year ago

Installed a $15,000 Hvac unit seven years ago purchased the 10 year maintenance package over the last three years has been a war getting them out here to do the maintenance and still have not made it to perform the maintenance, excuse after excuse! I hate leaving terrible reviews but maybe this will get their attention who knows!

Carolyn Linville

a year ago

Have used Ace for 10 years. Have always been pleased with service and quality of work.. Replaced AC 1 1/2 years ago and have been happy with their follow-up. Ron was putting Don through training and sounded very though. With that background he will make a very good and though employee. With the explanation of our problem with our unit I feel confident in having the work booked to completion.

Michael Juliano

a month ago

Robert was very knowledgeable and informative.. friendly and professional...

Kim Tirrell

10 months ago

The techs that came out we're polite, professional, and very thorough when doing their job. I have had issues with the office and the scheduling that they do but the techs are amazing if you can overlook the office.

Indra Hall

10 months ago

Diego and Demond did an outstanding job cleaning the duct work in my house today. They were respectful of my time and property and pleasure to work with. Fully recommend Ace for cleaning your ductwork.

Allison Jones

3 months ago

Excellent service, Anthony was so helpful! Very knowledgeable, great work and friendly!

Vanessa Sweeting

5 months ago

Tyler came out and explained everything that he was going to do. Made me feel comfortable and he was very professional

Lisa Gailey

11 months ago

I Can Not Say Enough About ACE. Every Experience Has Been Fabulous. After Getting Several Astronomical Quotes From Other Companies. I Met Bill By Chance While Getting Fuel. He Was So Polite To Me And Everyone Around Him. I Thought It Couldn’t Hurt To Get Another Quote. Bill Was On Time. He Explained Everything To Me. Quite Frankly The Quote From ACE Was Far More Reasonable. And I Was Getting Much More Bang For My Buck. Install Day Was PERFECT. ACE Had It Down To A Science. Punctual, Efficient, Thoughtful And Polite. In No Time They We’re Ready For The Crane. It Arrived In Minutes. No Idle Time At All. The Job Was No More Completed And A Clean Up Crew Arrived. Cleaning Each And Every Piece Of Debis. When The Job Was Done The Only Sign That Any Construction Had Taken Place Was My Brand New Air Conditioning Unit. It Has Saved Me A Fortune! I Had No Trouble Reaching ACE For Scheduling Service. The Associate Was Pleasant, Polite And Listened To What I Had To Say. The Technician Arrived On Time. He Was Courteous. He Had A Great Attitude. Was Knowledgeable. He Made No Mess Inside Or Out. Answered All My Questions. He Made Suggestions. However Did Not Try To Use High Pressure Sales Tactics. Thank You ACE!

sfm4jwm

a year ago

Dealing with any plumbing issues is never a pleasant experience. However, I must say that Larry made the experience to have a bit of a soft landing. He was very pleasant and most of all, open and honest. I would recommend his services to anyone looking to have some plumbing work done. Thanks!!!!!!

Patti Hauschildt

a year ago

Stuart did a great job checking over entire system. He had great recommendations and really knows his stuff. He is a very nice and respectful gentleman.
Thanks Ace!!

DeAnna Bowsher

5 months ago

Brandon fixed the leak on my water softener and wow he was amazing fixed it perfect he was great thank you so much

Dianne Brehl

7 months ago

The 2 technicians that came to our home were so polite. They would come get me when they came across any issues. I would highly recommend them to anyone!

Michelle Johnson

9 months ago

Sky was professional and helpful. He explained things to me and I understand what he was saying. I would recommend him and his professional and timely service.

shawn uphoff

10 months ago

Juan Pacheco was very thorough and informative during his repair. I would highly recommend Ace Air as they are very professional and we have used them for years.

Marilyn Waters

2 years ago

They are keeping my unit going. Hopefully for several more years! Every tech that has come to our home has been courteous, friendly and knowledgeable. They have done their jobs efficiently and neatly. They are easy to contact if you have questions and I have not had any problems with a difference between their quote and the bill. Would all businesses respond and be as reliable as this company.

yvonne mckinnon

a year ago

Stuart was wonderful. Explained and showed what was wrong. Repaired in a timely manner. Recommended that I change filters for better performance and gave me the proper sizes. I asked about other services and he provided me with a great quote for future equipment. Thank you.

JASON Eccles

6 months ago

Our plumbing tech was responsible and professional and took the time to explain issues found and recommendations to resolve those issues.

Michael Burkhart

7 months ago

Joshua was very professional and knowledgeable. Fixed a problem with the AC fan constanconstantly running even though the settings were set differently. Found an electrical short at the unit. Not so humid in our house now.

Darla J. Livingston

2 years ago

Dan did maintenance on my AC a couple of months ago and found a leak that couldn't be repaired. He promptly gave me 3 quotes for a replacement unit. It took me a while to commit but I finally did. He was here promptly and was very professional and courteous to measure and get approval signed for new install. They will be installing in 2 days. What service! Thank you!!

Roger Lay

a year ago

The fan motor on my A/C went out. ACE responded quickly and replaced the motor. Marc arrived on time, communicated clearly, was detail oriented and I believe did a great job. Ace also installed my A/C 3 years ago and did a great job. Plus they are a Veteran-Owned company.

Kathy

10 months ago

Our AC went out early on a Sunday morning….they sent out a technician to find out that the fan they had just put in a month earlier broke. Had to wait till Monday to order the part's….after going 24 hours without A/C I called and talked to Marisa who made sure we got a portable unit brought out right away! Demond P. Came with the unit and set it up and they put a rush on the part to have it overnighted. Both Marisa and Demond were courteous and sympathetic for our situation and made sure they did what they could to help while we waited for the part.

Tony Farrow

3 years ago

I was having problems with my A/C unit not cooling. The fan wasn't spinning and only a humming noise was heard. Stuart MYERS, my tech had arrived and troubleshooting the problem, corrected it and got my air circulating again. Mr. Myers as very professional and knew his job and performed well. I would recommend him for an A/C job concerns.After the temporary repair was completed, I did discuss with ACE Home Services about obtaining a new A/C unit. My unit was older than 12 years and failing. I did purchase a new Carrier A/C unit and had it installed on 7/8/ 2019 by two technicians, Tim and Joshua. They arrived promptly at the time they said they would be there and began work as scheduled. The old unit was removed and the new unit installed and tested in about 5 hours. Tim and Joshua were very knowledgeable about their job and very courteous. I was satisfied with the results and would recommend ACE to my friends.

Tracy Joy Randolph

a year ago

Ian is always personable, professional, and friendly. He greeted me and told me wanted he needed to do. Afterwards, he took the time to show me photos of what he found when inspecting my unit and gave me detailed explanation of what he found.I've been with ACE HOME SERVICES for two years and have always been treated withrespect and kindness.

Manuel Herrera

8 months ago

Carlos Padilla was very knowledgable and professional. He detected issues that were a result of the factory not seperating li es which created a leak that he repared. He also found that the unit and thermostat were not setup for the two stage to operate correctly. He corrected the setup amd we should now see effeciancies. If we every need our unit loooked at again, we would like Carlos to take care of our unit. TY

Christine F.

a year ago

Very responsive and honored time frames, the techs that did the installation were polite and answered my questions. I was a bit concerned that masks were not worn in my home nor foot coverings, and trash was left both in and outside. Also it would have been nice to have explained a PVC pipe would be used as drainage down my roof with no proper distance between my home's foundation and moisture draining from the unit. Was also told initially if I purchased a unit (which I did) that I would be offered a hotel room or portable AC units... Didn't happen.. I had to visit 4 stores to find reasonably priced portable units which was an additional expense. It's almost like after I agreed to the purchase nothing else mattered. I'm grateful they were able to install the next day, however it was a miserable 32 hours in the meantime.

joshua mattern

5 months ago

If quality service is what you’re after, then consider yourself done looking. 10/10 would recommend.

al warda

3 weeks ago

I have run it through my home warrant and see if they will cover the repair.

Brenda Howell

9 months ago

I received exceptional service from Billy. Everyone I spoke with was professional and personable. This goes a long way with consumers. I received both a text and email with his picture and a little bio of him, which told me the company respects their consumers safety. I knew exactly who was coming and looking for. He did not rush me or interrupt. I felt I was listened to and my questions were not 'dumb'. Would I recommend ACE Home Services? I have been a customer of theirs for 5 years, ABSOLUTELY!! Thank you all for the support and help for keeping me and the pups cool ?

Ray Hobbs

10 months ago

Terrific work by Mike and Anthony. Very polite and proficient in the AC replacement. Can't say enough good words about their work and attitude.

Scott Squires

3 years ago

I had several companies come and give me estimates on replacing our existing Central air system. All of them quoted super high prices and half were not even going to replaced all the parts. But Robert Mitchell with Ace home services was the absolute best. Not only did he blow the other companies estimates away, the warranty and services are outstanding. I was amazed at everything Robert Mitchell checked while looking at my system. The other companies didn't even inspect half the things he did, and he found additional problems I didn't even know about. Robert Mitchell and Ace home services have definitely gained me as a customer for the foreseeable future and I will be recommending them to all my friends.

Ruby B

8 months ago

The technician, Jeff, showed up on time, he was very professional and knowledgeable and his advice was very much appreciated. Highly recommended.

Bridget Martinez

a year ago

Our a/c stopped working and Sky came to help us. He was so friendly, knowledgeable and helpful. Although we will need a new ac unit, he got our old one running to hold us over until the new one arrives. It was Sunday AND Father's Day and we was still patient and the nicest guy. Thank you Sky!

Sandi Johnson

3 years ago

We ended up having to replace both of our air conditioners! Robert was great, he took the time to explain each of the products to us, informed us which would be the best for our circumstances and helped with the financing!The new airconditioners were installed the next day, the team arrived on time, they were friendly and professional, answered any and all questions we had and did a great job of cleaning up before they left!We highly recommend ACE!

BC

2 years ago

I am a DIY guy when it comes to home maintenance, so when my AC condenser fan wasn't starting up all of the time, I took action. I installed a new motor, contactor and capacitor, but noticed the coolant line wasn't as cold as it should be, so I set up an appointment for Ace to conduct annual services and also to check for problems in the system.My fear was the unit in the attic leaking, so when Skylar arrived, I let him know my observations. He look at the outside fan units, tested to make sure they were in fair running condition, but found the motor already burning up. Tested the coolant line to see it was extremely low and affirmed what I feared.He checked the unit in the attic and showed me where the leaks were and the coil damage from 15 years of corrosion. Unfortunately, it wasn't great news hearing that but Skylar showed his professionalism by teaching me at the same time so I didn't feel like he was just trying to sell me a new unit.Knowing it was inevitable, we sat down and looked at options. The great news, no charge for my initial service call, little thing but shows integrity. He made it clear that he was going to give me the best price, which he did(I did some research prior to him arriving in case this was the only option) by a long way, and even set up installation for tomorrow!!! We will be getting upgraded SEER packages at no cost, along with all of the latest technology (including UV protection to kill viruses in our house) and will have our AC up and running again in one day.It's not an easy choice to spend this much money but Skylar made virtually pain-free. I will definitely recommend Skylar and Ace Home Services to all of my friends.

Sonja Barclift

a year ago

ACE is so lucky to have such a competent, professional, knowledgeable person working for them like Daniel L. He was very patient and explained everything to me. He is very well educated in the area of air quality, which is very important to me. It was a pleasure doing business with you all. I don't often give a 5 star review but it was earned.

Clarissa Celaya

a year ago

I am extremely disappointed in ACE, we spent $10,000 on a new AC unit this year from them and were extremely happy until it leaked around the unit during this past rain and their technician comes in all cocky and says that it was due to fault construction and that they aren't responsible. Interesting that our roof is fairly new and our old unit never leaked. Now i have a bathroom ceiling that needs repair and they blew us off like we are no body. We had always been happy with their services, even spent $1,100 this year to have a new toilet installed. Rethinking any future business with them unless they make this right and respond like professionals should

manessah galloway

6 months ago

Gary and Brandon were very nice, courteous and explained everything I should expect from them while they were there and if a problem was located

Jay Morales

2 years ago

These are a great bunch of guys. Dan explained everything when he came to give us an estimate. Diego and Zack that came this morning to do our duct cleaning were also very professional and made sure nothing was left undone. They made sure everything was cleaned and put back as it was.Thank you so much making our home to be healthier and stay cleaner. Recommend this company as a 10 star.Jay and Joann

Anna De Alejandro

6 months ago

He was very respectful and explained everything to me in a way I could understand. He was clean and professional and knew what he was doing.

Lisa B

10 months ago

We met with Stuart to discuss our options for replacing or 12 year old A/C unit. He was on time, professional, and spent time with us answering all our questions regarding the difference between the option they offer.

Ramona Papadakis

7 months ago

Joshua, our tech did an excellent job in servicing our unit. Their service is efficient and professional. I am grateful for the service

Dilia Cade

4 months ago

Very good customer service, the problem was resolved immediately, they are knowledgeable. I am very satisfied with their service.

Marissa Lopez

8 months ago

my ac started making a funny noise Stuart came to my home was very nice and respectful got my ac fixed letting me know about my options I had. definitely recommend.

Logan Hidrogo

7 months ago

Joshua and Jose worked tirelessly to resolve an issue with my home HVAC. They were professional and courteous. Highly recommended!

Jen Sweeney

7 months ago

Chad was our technician and he was very helpful!!! He was quick and efficient and completed the service in the heat of the day!!! I recommend ACE to anyone, especially veterans!!! Thank you, Chad!!!

Steven W. Schultz Jr.

a year ago

I have been using ace for over five years! They have been great, honest and to the point. The service team is great! My annual inspect guy showed my my AC was on its last breath so I scheduled a new unit. The installation crew screw the pooch for everyone! Some how they the wires crossed and the thermostat would not turn on the unit. They send out a tech out was 2 hours passed the range of time they give you! At 730am I was told he is on his was and should be 45 minutes. 11:45 he shows up. After about an hour of trying different things and calling a supervisor on what do to next. I said look they need to send out someone who can troubleshoot this in a timely manner. So he leaves. This is Friday, the unit was installed Wednesday. The scheduling people call and said a higher level tech would not be about to my it until Monday. Monday rolls around. The guy does some tests and says it is a bad thermostat. They need to order a new one and it would not be here until Wednesday. Wednesday comes the guy install the new thermostat, it gets fired! The wires were cross or bad from the unit to the thermostat. They order a new one, now scheduled for Friday with a supervisor and a high level tech. They finally get it corrected on Friday by using a different color wire that was not being used to the thermostat. Long story short, the install team cut corner and did not replace the wire to the thermostat and the wire was burnt. They need to take the time to do it right, but they get paid by how many units they install, and dont care about call backs because that is not their job. Too many cooks in the kitchen! And I heard they have new ownership which could be part of the problem. Oh and the install guys got tar all over my garden hose. I told the phone people and the supervisor, yet they did nothing to fix it or clean it. I still have tar on my hose! THANKS!

Clark DesSoye

a year ago

The crew, from Dan thru Anthony, Kim and the crane operator, were all very professional. They explained everything they were recommending and doing and quickly and efficiently removed our old unit and installed our new one. The entire process took less than 2 days! amazing. Thanks

Michael Kapuscinski

a year ago

I called Ace to service a hot water circulating system installed by a company they had purchased. I was told they would not honor the warranty provided by the previous vendor and the cost to replace the pump was almost double the original cost to have the whole system installed. Won’t be calling Ace again.

Ariel Cruise

10 months ago

I called out Ace home services after Parker and son‘s heating and cooling said my system was not repairable ace sent out a young man by the name of Javier And not only repaired my system but gave me some nice options on replacing my system went im ready and gave me great advice on how to keep my system running to last me at least another summer I hope. Thank you havier

Robert Hill

4 years ago

Chad was very professional and polite. It was time for a maintenance visit under the Maintenance Plan. He was fast and explained the procedure then completed it. The unit checked out ok, but he did recommend a new surge protector to replace my aging one. In the past I have had these visits turn into a sales pitch for add on components, but Chad never pressured me or tried to sell me anything. I have used Ace for my AC services the past 14 years, I have noticed an improvement in the way I have been treated as a customer in the past couple of years. This visit made me feel like they really do care about their customers and I greatly appreciate it.

Joey Reed

2 months ago

Tech was very informative and helpful for my irrigation leak

Olivia Menke

a year ago

I'm very impressed with this company I called last night to set up an appointment the tech showed up today earlier than planned and fixed everything that needed to be done super quick. He even showed me pictures of before and after and/or what was done. He answered questions I had. if I have any issues in the future I will definitely call them again. Thanks you guys you're great! Thank you Joshua L!!

Victoria Johnson

a year ago

Everything was great except the price. For less than one hours work it was $395.00. We knew this going in, but companies that charge flat rates for a particular job are 99% of the time over charging. We've had more and more of these experiences in the last few years.

Desiree Danielson

a year ago

The service was ABSOLUTELY AMAZING!!!!! I would give 10 stars if I could! Our tech was so incredible, he did his job effectively and timely and worked with me on everything! I HIGHLY recommend ACE Home Services! Our family will never use anyone else! (Second time using ACE 4/13) Josh was AMAZING! Super nice and super professional! I don't know who needs to hear this but give him a raise! Josh gave me all the information I needed and more! From now on we only want Josh to service our house! Thank you again Josh! We appreciate you!!!

Alecia Kollasch

11 months ago

Ace Home Services has impressed me enough to make note for future reference. Thorough, professional and not given to fear tactics to motivate sales and services. Much appreciated, excellent service!

Mark Tonnesen

a year ago

Skylar was absolutely what I expected. Very professional. Shared all the details, videos, etc so I understood the issues. He also provided options and a lot of experience which made decision Int easy. We’ll done

Enrique Corrales

9 months ago

Billy was extremely helpful and super knowledgeable about my home air conditioning unit. He explained to me in great detail what was to be done.

Lynn McCarthy

8 months ago

Aubrey was excellent. Did a great job. Explained everything thoroughly! Pleasure to work with

Thomas Paccione

a year ago

Skylar was very professional informative and knowledgeable. He resolved our a/c. mechanical problem in a timely fashion. He is an asset to your company. Becky called to let us know our tech was on the way ,she's a very personable phone rep.

Peter Fenton

a year ago

Aubrey was extremely up front and explained everything clearly. I had a couple things that needed attention and were fixed in 45 minutes. Now the unit should work all summer without worry.

James Sesay

9 months ago

Our AC unit was not cooling at all for four days. The original AC company that came out and mid diagnosed the issue. We later contacted Ace Home Services. They sent out Ron, who was amazing! He quickly evaluated the what was needed and replaced our blower motor. He had our unit running in less than an hour! Wonderful job!

Beth Baltrusch

4 months ago

Great customer service, awesome guys.
Problem not resolved. Not a plumbing issue

David Vineyard

4 months ago

Both Cody and Aaron were very professional in taking care of my drainage system!

Allen Lehman

9 months ago

Daniel the tech very professional very caring we have a toddler in the house the temp was 91 in there he got us up and running in no time and I will use this company and Daniel again I will let people know when they need air conditioning work call these guys

Barbara Crabtree

10 months ago

Sky came out to check out my air conditioners.
On time, explained what is going on with them.
They need to be replaced. Explained what units would be best. Very nice and knowledgeable.

Susan Garza

6 months ago

Perfect gentleman and professional! Explaining our unit and eventually we will replace. Thanks again

Stevan Flores

10 months ago

Chad was on time, professional, and courteous. His honesty helped me make viable decisions and will definitely use ACE for my next service.

Darryl Grist

a year ago

Have a water leak Ace was highly recommended for the work being done was given a set time, but accidentally was disconnected called the service right back was given a new time frame that was later in the afternoon, littlerly 2 minutes between first call. This should have been the first red flag.So I booked the later appointment 11 to 3 my wife took the afternoon off and no one showed. I called about 3:30 inquiring about my service was told they were delayed for a water heater. I was asked if I would still like service, I said, Yes I have a water leak . I was informed that they will get in touch with ACE to find out what went wrong. Still waited got no answer, so at approximately 9 or 9:30 I called again inquiring about the service the answering department had no answer but said they would contact the ACE to find out.Get a call first thing in morning from ACE and was told that I had canceled my service at 5:30 pm which is a absolute lie, I request service regardless of them being late. They offered to reschedule for 9 to 11 and said that they would still bill me for a service fee of somewhere around $80. I declined they're service as it was insulting for not even offering a discount or waving the service fee for not showing.

Dawn Carley

2 years ago

I have used ACE for my A/C and plumbing in the past and have always had a good experience with their service and professionalism. The technicians are always polite and kind. Bo did a great service for me today in a timely manner and I appreciate his expertise for my A/C service /condition. He was able to repair what needed to be serviced today and I thank you for that. I feel I will have a better A/C unit to get us through another HOT AZ summer due to his quality service.

Randy Grant

6 years ago

Our tech Patrick was on time and did a great job checking out both of my units. I needed work on both to get them up and running like new. Patrick got both of them going at a fair price, with the work set up in a few hours. He has to wait for parts for one unit that may take a day or two not in his control. I am very pleased with the service and cost of service needed on my units. I will use Ace for all my home services that I need. GREAT JOB !!!

Nancy Skalitzky

10 months ago

Chad Fields was personal, professional and knowledgeable about our AC unit and showed us exactly what he was doing and there were no pressure to make any purchases. We want to continue us to have Chad for our yearly unit checkups. Nancy Skalitzky

Marilyn Anzures

a month ago

Jo and Anthony were such great helps! Thank you so much!

Lisa Long

2 months ago

Stuart is always great to work with. Highly recommended.

Yuliana Estrada

10 months ago

The technicians name was juan Pacheco. He came out earlier in the week I thought my system was not repairable But Juan Not only repair in my system but did it so fast we were able to sleep in our house that same day thank you Ace home services

Cheryl Leesman

7 months ago

Javier Cruz was wonderful. Very patient, respectful and will have him do all our work.

Kevin L

10 months ago

Jose and Javier were great. They were quick, polite, and helpful! Helped us go from busted A/C in the summer heat to comfortable and cool in no time.

Mom Has A Job

a year ago

This is not a service it is a sales pitch! Tech came out for a tune-up service went outside for 5 minutes and came back in to tell me I needed to replace both units because they were sooooo bad. Literally tried to tell me if I turned them on they would explode in my attic, even though he had turned them on and they were still running. Told me my coils are leaking, but never looked at the coils. He couldn't do the inspection or tune-up because the units are too old, but charged me full price for both units. He then proceeded to go back to his vehicle and spent 20 minutes writing up quotes for replacements. He spent more time on the quotes then he did looking at my units. He even had to come back in to ask me where the coils were, you know the ones that he claimed were leaking. I was told they would email the invoice with a list of what is wrong with my units. The emails was just a receipt for the tune-up and three attachments of quotes.

Michele Rosaci

a year ago

I hired Ace Home Services for an annual AirConditioner tune up on 5-3-21. When the technician entered our home, he only went into one bedroom and measured 1 register for output air temperature and then only looked at my thermostat to determine the split in air temperature.Then the technician focused our conversation on buying a new air conditioner.I was very disappointed in Ace Home Service. The technician did not properly measure the temperature split and my visit was solely focused on pushing me into buying a new air conditioner. I did not receive the service I expected and was unable to collect true performance of my air conditioners.Sincerely, Michele

kenneth hunter

3 months ago

Now I know a little bit more about my plumbing system. Great job !

Jack Roberts

a year ago

Stuart. Came and inspected our old system and found it wanting gave us all our options. He left my wife and I alone to discuss what to do. We then due to his honesty trusted his truthfulness and decided to have a new unit installed. We believe it was the best long term decision for us. Thank you

Marc Gottlieb

a year ago

The worst. Their technicians are also salespeople and don't do a very good job at either one. They have been servicing my AC for several years and the service is lackluster when there is no add-on sale involved. For instance, I buy the filters in advance and the technicians seem disappointed they they can't sell them to me instead.Two weeks ago my system shut down because the drain pipe was completely clogged -- apparently had never been checked!I've replaced both the AC and Ace as a service company. I won't let Ace back on my property again.

Jaclyn Thompson

2 years ago

Stuart came to replace our thermostat and adjust our heating system on the unit we purchased through him. He is always very friendly, helpful, and does an amazing job! I won't use anyone else for my a/c and heating needs!

Juanita Carrender

a year ago

Very pleased with the service. We have used ACE in the past and their technicians are friendly and knowledgeable. They take time to explain any issues they might find and the best way resolve them. In my opinion ACE Home Service is the best here in the Valley, Thank you Aubrey.

Diane Reitmeyer

10 months ago

Juan came on time. Notified me before arrival. Knowledgeable and professional. Very helpful in answering all of my questions. Resolved problem. Very happy...5 stars. Friendly and professional. Knowledgeable about my unit

Fred Harman

8 months ago

The Technician (Xavier) was/is great. Knowledgeable, Efficient, Professional, Straightforward, and an Excellent Technician all-around. Will do repeat business for sure!

Gordon Gustafson

a year ago

As an out of state absentee owner, I relied on Ace to repair my A/C unit. Because time was of the essence I didn't get a second estimate on the work to be done. My mistake. $1750 to 'repair' a 3 year old unit and then trying to upsell a larger unit. Shame on you! Part of the bill includes a 3 year service maintenance agreement. I wonder if they will honor that without sticking me for additional add-ons?

Debra Dinnocenzo

2 years ago

I have been an ACE Customer for nearly 20 years. I am always pleased with their service. Techs are knowledgeable and professional. The only issue I have is that the tech that came out this time smelled so bad from cigarettes' I didn't want him in my house! I was the first call in the morning! Great tech, he just needs to wear fresh clothes and use nicotine patches during working hours! Petty I know, but I can't stand that awful smell!

HighFlyer

7 months ago

Daniel was very nice and respectful - he took the time necessary to answer all of my questions - at this time, I highly recommend him and ACE for any type of service that they provide

Ryan E.

4 years ago

I wish I would have been told realistic pricing up front. Over the phone the girl said it'd be 79.99 for the tech to come out and see what was going on and if any parts were needed, the 79.99 would go towards the recommended parts. It ended up being 300$ without any parts needed. The tech went in the attic, looked at the unit and determined some insulation had been sucked in. He removed it, checked some other things out restarted the unit, waited to make sure it was working, made his respectable pitch and charged me for an hours worth of labor ($300).Did they come out same day? Yes.Did they show up when expected? Yes.Was the tech knowledgeable, professional, and nice? Yes, no complaints there!Did the problem get fixed? Yes.I just wish the girl over the phone would have set a better expectation of pricing up front.

Michael Gervais

9 months ago

“Billy” is “totally professional”! Very polite, listens, & explains everything he does. We feel very comfortable with our choice of ACE. Would absolutely recommend ACE, & “Billy” , of course!

Brice Heers

5 years ago

Absolutely great service from Ace, but ESPECIALLY by our technician, Lincoln! He went above and beyond to make sure our AC unit was well taken care of; he explained far more than other technicians for other companies have in the past. Would absolutely recommend signing up for a tune up at the very least, we were happy to sign up with the maintenance program.

David Porter

4 years ago

Ryan was very helpful in explaining what our HVAC unit needed to keep the exhaust coils clean. We didn’t feel good about spending the amount needed too have the work done, but decided it was best in the long run. Ryan is very personable and charismatic and we enjoyed the conversation we had with him. We felt he was a very honest technician and an asset to your company. Dave porter

ryan popoff

a year ago

I was so disappointed because you guys charge too much just to reset my disposal. I don't mind paying if that is broken but just to reset $270.00? That's absurd... I won't be using or recommending your services.

jeff say

11 months ago

They tried selling a new unit instead of just fixing what needed to be done. Was told multiple things were wrong with my unit that I'm fact were not. Would never recommend this place to anyone looking for an honest repair. They are pure criminals!

Bob NAtas

a year ago

My AC went out Sunday afternoon at 118° outside and the company that put it in could not come for 3 days. But Ace came to the rescue and was there Monday morning on time. Brandon showed up and quickly diagnosed an issue. After getting it running it shut down and found another switch that needed adjusting. So happy they got me cool again within 24 hours. Will use Ace for all my business in the future.

Jim Frank

6 years ago

The technician was right on time and had booties on to protect our carpets. He went up into the attic and did a very thorough inspection of all elements of our heating system. After finishing his inspection he clearly explained the results. He told us that everything was working like it should and he didn't try to sell us something that we didn't need. He answered several questions and was on his way. We would highly recommend ACE Home Services to someone looking for a heating/air conditioning company.

lindsey winthrop

a year ago

Justin was quick, efficent and a joy to work with.
I have his name as well as your company in my file, you will be my first call in the future.
Very satisfied.

mirsad viteskic

9 months ago

ACE company and technician mr.Ryan inspect my a/c because we have issue of warm air when a/c start blowing,but after work normaly and good cooling.Mr.Ryan explain us what is reason for that.Hi ask office for avoid charges/$ 90.00/Thank you ACE and mr.Ryan.

ian glenn

2 months ago

Skylar arrived the same day I called and was very friendly and explained everything very well.

Rosy Romero

a month ago

Great information to protect the unit.
Very good service

Ron Mayo

5 years ago

I called Ace home Services for a tune up on our heat pump. Turns out it could no longer be eased along for 1 more season. We knew it was coming so we went ahead , with Marc's help, and purchased a new heat pump. Marc arranged for the install the next day. The installers came the next day, installed the unit as promised, and had it up and running quickly. They did an amazing job. I am impressed and very happy with the entire job, start to finish. Thak you.

wayne moberg

2 months ago

Jiuhua very good work very professional efficient thank you that's it .

Anne Schneider

9 months ago

Joshua came and spent almost all day Tuesday to get AC to keep house temp below 80. Yet Wednesday temp went back up to 80. Thermostat set at 75. Got the nesssge that system is calling for cooling yet temp had risen 3 degrees…. Joshua replaced something he thought might be the problem but apparently not. He tried but it didn’t work. Unit is two years old.

May Lee

2 years ago

Beware of dishonest technician!! I had to ask him to leave my house!!What is a $375 phase shifter?Skylar Lundburg, the technician identified the cylinder tin inside the access panel went bad and needed a new one for $375. I asked him for the name of the part and search online for learning purpose and quick price check, he said it's called phase shifter. No such thing came up on the web so I asked again, he kept saying it's a phase shifter. We only spent less than 10 minutes outside before he started talking rude. He said it was hot outside and I had a trust issue so he wanted to collect the $79.99 inspection fee and call it done. I said it was not a trust issue and that I want to know what is needing repair and how long will that last. He said who knows if some other parts are broken maybe need to replace the whole compressor. I really wanted to get the AC running again so I said if I could double check online for the right procedure and price I would go ahead and as well have the inspection fee waived as told. He refused and asked for $40. I asked him to leave my house then called Julie, the operator to express my concern and requested to speak with the manager, she said would send out an email but I haven't heard from anyone since.Time spent about 15 minutes nothing got fixed!An unpleasant way to start the weekend!It was a record high heat week!It is not a phase shifter it is a motor capacitor ~$20

Jen Baynham, AZ Realtor

3 years ago

Tim and Josh were awesome today. Not only with the unit install that we had to replace but at troubleshooting another issue as well. Our units are back in business! Robert serviced another one of my units today and he's been to my house before. I like seeing familiar faces who I know I can trust to make me happy and get the work done at a reasonable price!

Gerald Moorehead

11 months ago

I think they don't want the business. Cost of fan is <$1000 at retail and they quote $3,566, wouldn't even come to our home to see what we have. Did they quote something that costs a contractor, with contractor discount, I don't need? Unfortunately for Ace we can check prices and know when supposed military veterans are dipping into the pork. So disappointed.

Ken Tice

4 years ago

Robert Mitchell was very knowledgeable and very good at explaining all my options of repairing vs. replacing my 11 year old air conditioner. He provided pictures which were appreciated since my unit is on the roof. He also worked to provide me with several options/discounts that reduced the overall price. Inspection was on the same day I called and replacement was scheduled for the following day ... a Saturday! Nice job!

Cody Eastlick

a year ago

Diego and Demond came out to do a duct cleaning for me and did a great job. Showed up right at the start of the service window, got right to work and did the job fast. Really appreciated!

Mithun Bista

10 months ago

Billy did and excellent job finding the issue with my a/c system. He fixed it in no time and also did maintenance on the hvac outside unit.

Dana Stanley

4 years ago

Bill installed my new a/c unit, Monty worked with me for the estimate. They were both very friendly and professional. They were prompt and worked efficiently to get everything done by the afternoon. Everything is working great! Excellent work! Would definitely recommend.

Randall Lustig

5 years ago

Ace has always been dependable and reliable for me over the years through a maintenance agreement I had with them. So, when my old air conditioner failed, I bought my new air conditioner from them. Now, this year when my new air conditioner needed it's one year maintenance service, Ace was all over it. They contacted me to make an appointment! Then Ace sent one of their field supervisors, Stuart M., who is experienced, knowledgeable, personable and thorough to complete the maintenance. I felt confident that my air conditioner was in good hands!

Stephen Sproviero

a year ago

The four service techs were on time with all the correct equipment. Started at 7:45 AM and we're cleaning up at 2:45 PM. Took out three old units and replaced supply & returns and then put in two new units. Great job !!Don cleaned out backup AC drain lines. Great job !

Paul O

10 months ago

Aubrey came to my house in the heat of the summer and fixed my AC within an hour. He troubleshot my system within minutes and communicated the issue very clearly. Thank you!

Paul Northey

3 months ago

The repairman Stuart was very professional and courteous.

Johnny Knecht

4 years ago

Jim had come by to replace our thermostats with the correct ones that were ordered a year ago when we had both units completely replaced, he had mentioned to me that the ones he was sent with were worse than the ones i already have. He said he would get to the bottom of this and get the correct size and display units that we should have gotten from the beginning and would come back as quickly as he can. not sure how long we will have to wait, but just that kind of service is reputable.

Jacki Furman

3 years ago

I have done a lot of business with ACE over the last three years. Most of it has been good and the products have been great so far with the exception of the StreamLab leak detector.The technician, Stuart, came today and was very nice, professional, knowledgeable and fixed my problem quickly. He was the same tech that sold me my a/c and heating units three years ago. ACE should have more employees like him. The tech today was punctual and knowledgeable and truthful but not all of your employees have these traits.

E Moreno

2 years ago

Stuart was on time. Explained everything and was very courteous and professional. Installers Zachary and Justin were amazing!! Got right to it, installation done more quickly than I expected. Thank goodness since my AC went out during record heat days!! Highly recommend.

phyllis caciola

5 years ago

Great Service!! Robert, was my initial contact, determined that my A/C Unit could not be repaired, He set up the new install for the next day. He was professional, friendly and knowledgeable. The 2 Technicians that installed my new unit were also professional, friendly and knowledgeable!!. My new A/C Unit is working great!! Thank You, now I will survive this triple digit summer!!

George Smith

8 months ago

Dan was very knowledgeable in the A/C technologies area, but since we have another, much newer, A/C that serve our 3 BRs, I was hoping to base my A/C replacement based more on air-space to cool with the two units (one serving our 3 BRs, the new A/C service the rest of the cubic capacity of the rest of the house. Didn't make sense to me to go only by priced differences of A/C terminologies. A person buys 20 cars in a lifetime, but maybe 2 A/Cs. There's more to A/Cs than price and seers and hp. Excuse me for getting into too much detail, but helping the Pentagon for 20 years to make major decisions, I've learned to look for decision parametrics that are tailored to the decision makers, not the technology parametrics of the A/Cs that I'd buy one or two of in a lifetime.

Maureen Walter

9 months ago

Skylar was very informative and explained what he was going to do and why. He was very efficient and super friendly. Great job!

Bette Brown

9 months ago

Chad was professional and friendly ad covered all the bases on checking out our A/C system, including replacing missing screws lost when the previous company serviced the unit

Carl Barnes

2 years ago

Guys were great! Fast friendly service! price was set and did not include thermostat .when guys were finished unit didn't turn on .my current thermostat was 20years out of date .they ended up installing thermostat that was not part of the deal at no cost to me ..love this company!!

William Kolb

6 years ago

We have a maintenance contact on our home heat pump with Ace Home Services for the past 3 years and are very pleased. Scheduling check ups is very easy and dispatcher communication reminds us the day before and the day of the appointment. The technicians always arrive on time and are courteous and professional. Above all, they are honest and do not try to fix things that aren't broken or upsell to unnecessary components. The bottom line is they take excellent care of our equipment and are a pleasure to work with. We could not be happierwith their services. ?

Robert Addy

7 months ago

Highly qualified and customer centered service! We recommend and trust calling for his help in the future for home AC services.

B P

a year ago

We called ACE for an assessment of our HVAC system and he(Stuart) provided great feedbacks on our situation without any pressure. We appreciate his help and have decided to proceed with the repairs suggested.

Veronica Lewis

3 years ago

Robert Mitchell is extremely good at explaining the process of a complete install of a new air conditioning system and with other add on features that I needed. He is extremely professional and pleasant to work with. I definitely would recommend him for any home service repair.

Nicole Nickens

2 years ago

Serviceman and Technician Stuart M. is the best there is and I should know this as I worked with him before with other installations and repairs. The ACE Home Services team knows the business and loves their customers. 100% satisfaction is guaranteed from start to finish. Will continue to use and to refer them!

Stacy Coleman

4 years ago

Fast, friendly service. Scheduled the appointment online and in less than 24 hours a tech was here and had repairs completed. Wayne was very kind and friendly, he answered all the questions I had and was willing to explain how things work. The cost of AC repairs sucks but I highly recommend Ace Home Services.

Don Cerimeli

2 years ago

Stuart is a nice guy however quoted $1,800 dollars to replace blower wheel and motor.I purchased the blower wheel for $57 and my handy man installed it in 30 minutes. The motor was fine and works like a charm. After giving my guy $100 for his time my total cost was $157.Not to impressed with Ace.Follow up to the response.At ACE we provide only the best parts and services.....That cleared it right up.At ACE we are looking to take advantage of you when your air is out and you really don't have time to have someone else quote. Plus you charged me $79 just to tell me it was going to cost me $1800. Your response is completely unacceptable and should be deleted. You should send me back my $79 and apologise and stop trying to take advantage of people.

Daryl Sawin

a year ago

This is our 2nd year using a service contract with ACE on our heat pump. All the service techs I have had contact with have been excellent. Jim S did todays maintenance and he did a very good job. He was very knowledgeable of the unit, and did a thorough cleaning and check up of the system. I believe maintenance is very important to keep things running trouble free and greatly extends the life of the unit. I'm very happy with ACE Home Services.

Toya Pankey

4 years ago

Eduardo provided exceptional customer service, he showed me what my options were and explained all the pros and cons.He took the time to establish great rapport which was beneficial in me choosing ACE to provide me with A/C unit removal and installation. He should be commended for his professionalism.

AZ GuAmGiRL

a year ago

Ian was outstanding!!! Professional, very friendly & respectful to my home. He was thorough in telling me all he'd be working on & showed me everything he did & what he saw. He cleaned up after himself & did excellent work! Very happy w/his work. Great job & happy w/my service. Thank you!!

Erin Ann

3 years ago

ACE Home services has never let me down. They are fair and fix what needs to be fixed. Stuart has always been honest with me and helped me do the best I can do for the budget I have. I have a home warranty service, but the first year I bought my house 4 different people came to fix me AC and when I got my own person it was fixed. Stuart found the issue right away and it has worked since. The recent issue I had was fixed quickly and efficiently.

Michael Doering

10 months ago

Aubrey was great, showed up on time, very professional, and explained services thoroughly I would definitely recommend Ace home services.

Joey Flowy

3 years ago

My a.c. went out Saturday night so I thought it would be nearly impossible to get someone out here on a Sunday morning to get checked out. I take care of my 90 yr old grandmother so it was urgent that we'd have it fixed right away. Sunday morning we get in contact with a Mr Staurt Myers and he was here within half an hour on a SUNDAY. This man went above and beyond! Very informative and made us feel like we were in good hands. He had us up and running within the hour. Our home is cool and my grandmother is safe. Thank you Mr Myers! Without you I don't know what we would have done. And it was VERY affordable! They really took great care of us.. Thank you ACE home services!! I will be calling you for all of our home service needs. ????

Yolanda Alvarez

9 months ago

Billy was very knowledgeable and nice he explained the serviced her performed on my ac and he also explained my new contract.

rayetta

2 years ago

Please read entire review! The ACE installers were the BEST. Super professional & friendly. I highly recommend them for installation.HOWEVER, the man who gave me the initial quote did not answer some of my questions truthfully. I got a fair price ONLY AFTER we called back to question the quote. Great company to use, if you know about air conditioners, but maybe not the best for a person who could get taken advantage of.

Donald St Hilaire

a year ago

I will never use this company ever again. They did not service my complete system and changed the filters only.for $129+. They appeared to us to only want to sell us equipment that we can live without for over $4500+. Also wanted to sell us a maintained service for over $800+. I DO not know how this company stays on business.

Lauren

a year ago

After installing an AC unit, they left before it was fully functional! Instead they told my family we would need to get a hotel for the night at 6pm. We had to find boarding for 1 dog and a hotel to accommodate the other and our large family. What a nice added expense to have to come up with on short notice. Their website says they are open 24/7 and for emergencies but we were on our own. Not only did they leave the ac unit unusable, they left a mess all over the floors and took some chunks out of my walls while working. What a disaster!

Anthony Roche

10 months ago

Ronald F. Was great and did a fantastic job. Explained and answered all my questions. 5 star service and a truly committed technician. Definitely hard to find these days. Thank you Ronald.

Kathy McNew

3 years ago

Robert was very helpful, explained our problems, took time to let us know what we needed and got us a new ac, that was yesterday, new one installed today.
Jim was here today when they installed, stated that the installer were knowledgeable, very neat, they did an excellent job. Very pleased with the whole proccess.

Toby Stearns

2 years ago

I had a favorable experience with my service tech Josh L.. He showed up on time, was very professional and did a nice job. There was a small hiccup with a third party warranty company which didn't cover some items on my air conditioning unit but that was not Josh's fault. That is something I will have to deal with the third party company. I liked that the company sent me a text with Josh's picture and his arrival time. Josh was very friendly and efficient. He explained to me what part he was replacing and the reason for replacing it. Ace Home Services is lucky to have an employee like Josh on their staff.

Angela Conwell

3 years ago

We were having an issue with an AC unit that shut off at night for around 2 hours on its own. We had one technician come out and correctly identify an issue with the start up circuits, and those were replaced.The unit still shut off when it felt like it. Robert made a follow up call and after checking the system, identified the issue and made a repair. We are now 1 week into the fix, everything is working great.Robert was friendly, efficient and did an excellent job.

John Vandel

7 months ago

Juan was on time, worked hard, kept me informed and did what he said he would do. Resolved the issue. Very happy with the service.

Ryan Cowles

2 years ago

Our A/C fan had stopped spinning at 8p.m. I sent a text to ACE Home Services and had an appointment for 11a.m. the next day. This was a much faster response than what I expected. Before the tech arrived, ACE sent me a text with the tech's name and a photo so that I knew who to expect at my house. When the tech arrived, he identified the problem in about 5 minutes and had my A/C working again in about 30 minutes. I was absolutely impressed with the great service and price. I recommend ACE Home Services and plan to use them again in the future!

Harry Gibbens

4 years ago

Called ACE Home Services in morning and service tech was at my door a few hours later!! Service Tech, Bo, was very informative and straight foreword with my AC problem. My unit was 27 years old and needed replaced and I agreed to have a new unit installed. Bo made all the arrangements with no hassle. Bo and his assistant were very professional and pleasant to talk to about my AC unit.The next morning, the installers were at my door at 8 am and promptly started to get to work. Adrian and Dewayne were very professional and walked me through the the steps that they were doing for the installation. Great guys to talk to about their work. A few hours later they were done. They cleaned up and left everything the way it was before they started. I would recommend ACE Home Services to anyone that needed HVAC service.

Amanda Becker

2 years ago

Our AC stopped working on a day where temperatures reached 115. Marc at ACE was able to come sooner than our scheduled time, immediately found the problem and promptly fixed it. He was professional and did great work. Would recommend to others and use again if needed in the future.

Mike Sargeant

3 years ago

Sam was friendly and informative as I had questions about how the AC was operating compared to past ACs I've had. I liked his technical answers that addressed completely the exact concerns I had and he even helped me plan for future AC units. He found a rubbing cable that would have caused a short circuit. Very observant Sam. He gave me simple maintenance tips that I could do myself and approved the type of AC filter I was using. A very satisfying and informative visit.

Tammy Nunemacher

2 years ago

The tech Josh was awesome. He found the issue in under 10 min of being on the roof. He faced several issues but never gave up till it was up and running. If you need help this is the company I fully trust. They also helped us back in 2017 when our air went out when no one else could or would help.. If I had 8 thumbs they would all be up for them.

Karen Bowen

5 years ago

I am very pleased with the services I have received from Ace Home Services. Stuart Myers is very knowledgeable and does a great job communicating with us his recommendations to keep our A/C and heating system in good working condition. He provides very detailed estimates and always offers any applicable discounts to help with the cost. I always get a call about thirty minutes before he arrives to let me know he is on the way. I couldn't ask for better service and I would highly recommend Ace Home Services to anyone looking for a good reputable company.

Marcia Feret-Valancius

2 years ago

We have been a contract customer since we purchased our entire system from Ace about 8 years ago. It is working well. Get annual htg and AC check ups. they troubleshoot well. If we ever had an issue they were on it. Eduardo is fantastic, always smiling, is a senor technician, knows the business and functions of all equipment very well. And we always ask for him since he has become our regular ACE person. Only thing we have been asking for is that the office call the contract customers when the time is due to get set up for those htg and A/c check ups, kind of nice to get reminders that it is time to set the appointment. Once we make the call to set up, then they call us a day before with the info and time frame and all that. Giving the 5 stars to Eduardo, will take a 1/2 star off for the customer calls for semi annual appointment set ups. Other 4 1/2 for overall very good service and equipment and knowledge.

Janet Donelan

a year ago

I was alarmed that my new HVAC system did not seem adequate for my home. It would not keep my 1900 sq. ft. duplex cool enough in the afternoon to keep me at the comfort level I require, I have COPD and with the medications I take the heat affected me badly. I complained and ACE sent a man out to check it out. He told me my unit was running just fine and no air conditioner will keep you cooler than 30 degrees lower than the outside temp. That I did not know so here on out I will have to super-cool the house in the cooler early hours and hope it will hold for the afternoon and evening (my garage was still 110 at 1 AM last night) We have had record breaking temps of 115 to 117 this week. Next fall when the attic cools off I plan to make changes to my ductwork.

beth daniel

2 years ago

I would just like to say that Monte was totally awesome.Very prompt,said when he would be arriving n did.Explained what service needed to be done .Very thorough.Excellent job!Outstanding service Zachery and Sergio! Excellent once again with quality work,explaining the work.Even the Tinman was quick in doing his job.I would highly recommend your services to anyone.Kudos to all of you!Awesome...thanks again!

Sara Glass

4 years ago

Stuart is employed by ACE and he was so knowledgeable and friendly. He came out on a Sunday afternoon just to check my system out and give me a quote. Quality, friendly, and prompt service might seem like a no brainer but, I can guarantee not all businesses will deliver like ACE.

Heather Rio

8 months ago

These guys were very honest with me. They explained everything, gave me the recommendations but did not pressure me to get the sale. I appreciate the honesty.

George Geier

3 years ago

The Service technician, Marc F, did an excellent job servicing our A/C and Heating units. He also did an excellent job explaining his recommendations for upgrades after his inspection, and completed the work as estimated. I will be asking for Marc as a technician the next time i request service.

Sherry Jones

8 months ago

Repairman was courteous and quickly assessed what our problem was. He was very clear about what he needed to do and took care of the problem.

Arq. Juan Carrillo

9 months ago

Scott a very honest technician. Problem was not solved. He made it very clear. Nothing to charge. A Senior A/C Fujitsu Technician will be sent by the company.

J Thompson

8 years ago

What a great find...A/C was down in mid-June and who to call. Ace , who I had seen their ads, said they would be here that day. Sure enough, within a couple of hours technician, Tim H. arrived. He was clean, friendly and knew the problem right away. He gave me an estimate, which sounded reasonable. Better yet, he had the necessary parts on him truck. The service was fairly quick. He showed me the parts he replaced, ran several tests on the performance of the unit. He pointed out a concern for a future repair. He explained their service plans they offer and the benefits of yearly maintenance, with the discounts. NO pressure to buy, just the information. He gave me 30 days to sign-up and receive a discount on that days service. *** could not have been more friendly and informative. It was a pleasure doing business with this company. I would certainly recommend them....Art M.

Dan Mccann

5 months ago

Brandon Pena, a new employee for this company did a fine job. Clean cut mature man who will go far, pleasant experience!

Greg Melton

10 years ago

I could not be more pleased with the service that I received from Ace Air and their technician, Caleb Garver. They were able to give me next day service, which was fine for me. They called me 30 minutes ahead of the appointment time to let me know when Caleb would arrive. Caleb was very professional and was able to give me a choice or repair options. He was very knowledgeable and able to explain how the repair would be completed. He was efficient which saved me time waiting around. Most of all, I like Ace Air's reasonable prices.

mary rizza

3 years ago

Robert Mitchell was our Service Tech today. He was extremely thorough, explained issues in terms we could understand, and provided reasonable resolutions to the current AC unit’s problems. As a result of his professionalism and ability to help us understand what was needed, we have purchased a new system through Ace. We appreciate all the rebates and discounts provided to us from Ace who has been our air-conditioning provider for over 10 years. Thank you Robert for your above board customer service and helping us feel comfortable in purchasing a new air-conditioning system.

nicole gibson

2 years ago

Jeff was awesome! He was very helpful in explaining what happened. He also called the restoration company and got them out same day while he was repairing my water heater. I've used Ace Home Services before for my AC and will continue doing business with them.

Lori Marie

5 years ago

I recently had a routine service call. I have two a year. One for the air conditioners and one for the furnace. I’ve always had a positive experience. Today was no different. Bo was my technician today. He did a thorough job and respected my home by being very careful and neat. I had one item brought to my attention. It wasn’t necessary to replace the part right now, but I did. I believe in preventative maintenance. I will continue to use ACE Services as long as they provide great service.

Chris Zbacnik

4 years ago

Today I had an air conditioning inspection provided by Robert Mitchell from Ace Home Services. Robert was professional and knowledgeable and allowed me to shadow him while inspecting the system. Robert is honest, answered all my questions and provided informative information. I have 19-year old system that needs to be replaced and I was not pressured into making any sudden decisions. Instead, Robert provided me valuable information to maintenance my existing systems along with affordable options to replace the system.Also, I talked to a couple others people at Ace Home Services and everyone was very professional, responsive, and helpful.I highly recommend Ace Home Services!Thanks Robert and Team!

Dustin Daily

a month ago

Thomas was great, courtesy, professional and helpful!

Malu Buckmaster

8 years ago

Your fine servicemen, Sky and Johnathon arrived at our home first call this am. They were true gentlemen and gave me great confidence with their diagnosis. Sky was very specific with his findings and even gave me his phone # if I needed more info. Thank you for sending them. I look fwd to seeing them again when we receive approval from our insurance agent with Farm Bureau Financial Services, Mike Thompson. You are our go to folks when we need help with your great home services. Thanks again!

AkC

2 years ago

We scheduled a routine maintenance weeks ago and gave them both contact #s. I called to confirm and told them the number to call for the appointment was my husbands. The day of the appointment they called me at work several times, not my husband. Apparently they don’t send the technician even if you verbally confirm the day before they must speak to you on the phone. Ok- that’s fine as long as you call the right number.Called Parker and sons after this issue the same day and they were able to send a tech SAME DAY for routine maintenance. Also getting a more thorough inspection, Yay!

Del Blackburn

2 months ago

Richard did a great job, will use them again

Patricia Rossi

3 years ago

Steer clear of this company!! My husband and I owned a service contract with a company that was purchased by ACE. Of course, we called them when we had a problem only to learn our contract was not being honored, they could repair our unit, it would cost over $1500. The copper leaked and needed to be replaced, it was quite involved. We became a bit concerned when there was three technicians on our roof, however they completed the job. Less then six months later, the heater stopped working during the night. We called ACE out to check it out. We were told the unit was problematic and should be replaced, it’s less than five years old. They quoted us a comparable unit for $13,000-lowering the price to over $8,000. THEY DIDN’T EVEN LOOK AT THE UNIT. Thank goodness we opted for a second opinion from a different company, the leak in the copper line was found late at night, in the dark! Repair cost was $250. By the way, the leak itself was due to poor workmanship. The staff works on commissions, be careful.

G Leininger

5 years ago

Terry promptly arrived at our 11 a.m. appointment, listened to my concerns about plumbing a water softener, and the three valve bypass system with some termination flexibility I wanted to reduce strain to plastic softener fittings. Terry offered some valuable input about the configuration and he offered an estimate within a few minutes. I asked when he could start and he proceeded to install exactly what I wanted. The system is in and functioning by the end of the work day with an assurance he would respond to and take care of any issues promptly. By the looks of the work, a call back is highly unlikely.

Tiffany Parker

7 months ago

Aubrey was great! He was very nice and so helpful! He was also Super fast had my a/c up in running in less than 30 minutes. Crazy!! Thank you!!

James Van Vorst

9 months ago

Chad did a great job servicing my system and installed a surge suppressor to keep me protected even as a storm began to fill the skies.

Doug Livingston

4 years ago

Daniel L. the service tech which came to the house was very professional, explained exactly what he was going to do and recommendations for our system. Dan noticed that the solar panels that are installed have been installed to close to unit and to contact our solar provider to make compliant with current codes. Dan cleaned and serviced our a/c to the best of his ability with the access he had. Would highly recommend Ace and Dan for any work that you might need. Dan also called and got us a reduced service call rate, since he could not do all required services.

Eileen Tarkett

4 years ago

I have had Marc several times and he has always been very honest with me. He is very pleasant and explains everything in advance what he is going to do next. He tries to save me money further down the road. I highly recommend his service to anyone.

Robyn Zipsie

2 years ago

Had new HVAC installed last week, Jose and then crew were good and polite. We also had an appointment set up for Tuesday 11-1 for a plumbing issue. No show, finally get a call at the end of the day saying they need to reschedule. My husband said no, we got someone else. When you say a range of times and there’s a problem a good company CALLS earlier etc. instead of making us wait around all day for nothing. A simple phone call would have solved our displeasure. And now today, we had an “appointment” between 11-3 to have the installer check out the new a/c—it seems really loud, like an airplane taking off-this is a brand new unit and we wanted to make sure it’s operating ok. Husband has called a couple of times and we were told they are still coming. It’s almost 6pm—ridiculous!!! We are really having second thoughts about using ACE! Jose was awesome, but it’s been frustrating ever since. I’d like to review higher, but right now, even a 3 star is being generous. Customer service goes a long ways! Quick phone calls make all the difference...

Mark Haushalter

a month ago

Aubrey was very thorough and quick! Much appreciated!

Sara Everett

5 years ago

The service techs installed out new 2 phase unit today. They arrived as scheduled and were very friendly and professional! I am in love with our new unit! It is incredibly quiet and our house is cool and comfortable. Overall we are very pleased with the communication, knowledge and customer service of Ace Home Services!

john akram

10 months ago

Great service. Great people and great value, from inspections, replacements and repairs. I recommend ACE for your AC and plumbing needs.John Akram

Bruce Welsh

a year ago

Stuart from ACE Home Services gave us 5 star service,we have had him in the past and kept his business card over the years.We we’re so glad he was still at Ace and he did not disappoint when he arrived.Very thorough and honest about the condition of our cooling / heating systems and answered all our questions and more about pros & cons of purchasing a new system in the foreseeable future.Our experiences with Ace and Stuart in particular have been exceptional and my wife and I would recommend both to all our friends & family

Jacquelyn Jacobs

3 years ago

Stuart has to be one of your very best employees. He gave me an honest, reliable opinion about what is wrong with my air conditioning unit and gave me some options. I have to decide what to do but am so grateful for his kindness and assistance. I will call with my decision asap. Thank you so much for sending such a helpful person - and i know working on a Sunday isn't fun.

Michael Hall

a year ago

Hired them to do annual servicing and coil cleaning. Technician saw microbial growth on some wires and said I needed a new unit. He quit right there and still charged for the cleaning he never performed. The rest of the visit was to sell me on a new unit. My ac keeps it at a brisk 70 in AZ.....not sure whats going on there

Lance Seaman

a year ago

Made an appointment for emergency toilet problem Saturday night before labor day and they said they'd be here Sunday between 12pm to 3pm no one showed up and our labor day Sunday was wasted turned out they took all of our information but didn't save a thing so we made an appointment today Tuesday after labor day for 8 to 11 and once again no one showed up. Lame excuse they called and left a message today but no missed call or message. Another half a day wasted. 4.5 stars seems suspicious. Good luck.

Jane Shaughnessy

a week ago

Everyone is very friendly and on time .Work is done quickly and well.They leave the area clean and neat.I like that I get a picture ID even before they come then introduce themselves when they get to the door.I'm very pleased with the results.

Allen Zeigler

8 years ago

I found ACE Home Services online after some research to meet my needs. The response time was very good. Scott was the service representative and was able to find the problem very quickly and give me a breakdown of what was needed and what would likely fail in the near future along with a price layout. He made it easy for me to make a choice that worked within my budget. He completed the service repair in a very timely manner! Scott also enlightened me to some annual service plans that were available and also asked about other home services that I might have needed. The cooling system has been working perfect now for several days. I will highly recommend ACE Home Services to all of my friends and family, as I will be calling upon then in the future for home needs or upgrades!! thanks ACE, A. Zeigler

Barbara Nelson

2 years ago

Josh was especially helpful as I was out of town at the time of the repair. He spoke to me and explained everything in a professional manner. Then he worked with my neighbor to get the job done. I was very happy with the service Josh provided!

Jorge Torres

6 months ago

As Always, ACE Home service and their staff provide excellent customer service. The work done is always top notch and they honor their warranty. Nathan provided excellent customer service and did a great repair. ACE also provides fair pricing and helps the customer with cost effective ideas for repairs Thank You.

Arthur Bankson

a year ago

We had our attic ac unit leaking water. $1500 later and it started leaking again. Service manager came out and said unit needed replaced. Gave us a bid. I chose to use another company to replace our ac. I didn't trust them after our bad experience.

Ask Dr. Applewhite

a year ago

Larry was very knowledgeable and such a really nice guy. They were so responsive with calls and text messages. First time I've used them but definitely my plumbing company now. They gave me a Senior and Veterans discount,too. Dr. ApplewhiteWhiteappleinstitute.org

John McCaffrey

8 months ago

My tech, Tyler was professional and very informative on our issue at hand. Definitely recommend Ace and Tyler as your technician, fir any repairs…

John V

a year ago

Ace home services is the best company I have ever dealt with and the personnel is top notch I would highly recommend them to anyone who needs trustworthy and efficient people to handle all their needs way to go ACE you're an outstanding company . We had to have our old A/C Unit replace on 08/23 2020 and added Insulation installed and the A/C unit we had went out completely and Ace Home services came to our rescue. They took care of us and there people in the office as well as there Tech's were so good and straight up with everything that we are know cooler and more efficient than ever . We are so glad to have them and they have some of the best people you could ever ask for . Thank you all for a fantastic job and being the kind of company that we can always call on for anything we need .

Dawn Westberry

a year ago

I called booked an appointment for a tune up explaining the unit is one years old. My husband states when they got there they told him o we don't like to work on units that are within two years old and we didn't install well why wasn't i told that when I made appt??? I told them it was a year old! Not happy about everyone's wasted time!

Steve Crews

8 months ago

We found Javier to be very polite courteous and professional he took care of the problem in very little time and very polite we would welcome him back to service our AC at any time thank you.

Rita James

a year ago

They installed two brand new units and since day one I have had issues. The unit would not work or turn right after it was installed. They had to come out three times just to fix these brand new units. Now this morning my ceiling fell in due to the duck work is leaking. Do Not Use this company. They don't care about their customers.

Kelley Cox

a year ago

Brandon was very informative and professional and helped me select what I needed for my AC repair without being pushy/sales-y. I really appreciated the time he took with me and that we are now all set for the summer temps!Thanks!

Thomas Keena

6 years ago

Excellent Service! On-time visit! Great Technicians!Our technicians Brian and Casey provided excellent service for our plumbing and HVAC maintenance. They were able to provide really good quotes and great explanations for potential upgrades to our systems. We will definitely be working with ACE Home Services when it comes time to perform these upgrades.

Scott Williams

8 years ago

Our service call was for a technician who could repair a leak in plastic piping as well as finish installing a timer for our system. The tech who arrived (Brett), although very nice advised us he really didn't have experience with timers. He was able to satisfactorily repair the leaky piping. Although unhappy that we have to wait for another technician with timer experience, we are happy with Ace Home Services and plan to use them again in the future.

Stephanie Laningham

3 years ago

ACE Home Services arrived to my residency within the time frame I was assigned. Mike was extremely knowledgeable in his trade. He provided honest feedback while still being very understanding of my current situation. He answered all of my questions, explained costs, system issues/repairs, and provided information on financing. I would highly recommend ACE Home Services.

Cindy Hoard

6 years ago

We had an excellent service call today, even though the news was bad! Sky took time to carefully take video of what was going on with our unit and explain the pros and cons to various replacements. We have used ACE for ongoing maintenance for some time and the service individuals have always been very pleasant and helpful.

Tom Shourd

6 years ago

Good install but deplorable service when it came to honoring the 10 year warranty. Techs are good but management has placed sales on their shoulders as well and it's a poor fit. I had a simple issue that ACE claimed to be a $1000 non warranty item and quoted exclusions that do not exist in my original contract.Had the repair done by others for less then $200,,, and they didn't insult my intelligence or try to sell me duct cleaning.I'll never recommend ACE. Check out BBB website for other terrible experiences.

Jen Hill

4 years ago

ACE has been servicing my AC unit for five years now. They are a reliable company and easy to work with. Stuart always calls before he shows up, he's friendly, professional and fixes the problem. I highly recommend them!

Sean Jennings

2 years ago

Jeff Northrup is an outstanding resource for ACE Home Services. He was straight with us, which we truly appreciate; honesty and reality are appreciated. If Jeff is your technician in your call, you are in amazing hands.

Marie Baker-Styvaert

3 years ago

Robert Mitchell went out of his way to explain to me the issue with my AC unit so that I could make an educated decision regarding fixing or replacing it. Unfortunately I had to choose replacement over fixing which will save me money in the long run. He was able to get it scheduled for replacement the next day. He even offered to set us up in a hotel for the night because it's already so hot in the house. Thanks to Robert I'm getting a good deal and fast service in this Arizona heat.

Rick Bailey

6 years ago

We had ACE Home Services install our AC unit in 2007. The installation went smoothly. Ever since, we have had ACE check our AC system annually. We always ask for Tim who is one of the best technicians we have been fortunate to know although I'm confident all their technicians are as good. Courteous yet friendly and efficient - that is what you will learn when using ACE Home Services.

Patricia Graves

a year ago

Brandon was the best! He was very professional and responsible. He explained everything to me and made sure I understood how to set the thermostat. I really appreciate the fast response and will highly recommend your company. THANK YOU

Eric Reister

2 years ago

Last year it was the thermostat (it was 98 degrees in my house). The unit was not even six months old. This year it was a faulty switch in unit. Now the unit is not 2 years old yet.You pay a person to answer phone for trouble calls. I was told a technician would be out NEXT day between 9-1 – did NOT happen by 3. I called AGAIN and was told I was on the schedule between 3-7. It was obvious I was never on the schedule.Skylar came out to appease me but by then I was think about the fact that I was paying $10,000 for what I thought was quality equipment from a reputable company, and because it would not shut off for 12 hours – how much my electric bill was going to be.I will have to live and pay for my mistake, but trust me I will not be recommending ACE to anyone!

Thomas Helphenstine

4 months ago

Very happy to know Stuart was coming always gets the job done

Shannon Voris

5 years ago

Ace did a phenomenal job on our AC install. We called them out for a maintenance check, but it was determined that we needed a whole new unit and re-installation of much of the duct work. They were very professional and we did not feel pressured into doing anything we weren’t comfortable with. The work was done in one day. We highly recommend this company.

Jesse Velazquez

3 years ago

The plumber Larry Kranz was honest and helpful, but the service was nothing as I expected. I explained what my problem was beforehand on the phone and what I've already experienced through a recent plumber, only to have someone from Ace come and hear what I've already stated on the phone for $80 and then for an additional fee to attempt a job that was currently unsuccessful with the previous plumber. I thought the $80 was for a physical diagnosis and see what the problem was, and then go ahead and proceed with the full service which I was willing and able to pay for.

dornubari buloh

2 years ago

Julie I thank you so much for your hard work, because more than once I tried to give up but you refused to give up on me, just to make sure I don't sleep another day without ac. You have a good heart, and great customer service skill. I will actually recommend ACE Home to anyone who needs help with their ac. You send Brandon to fix my ac thesame day I called, that was so cool.Brandon did a good job, he came on time and handle everything professionally I will call him Mr pro.

CoachKirch

6 years ago

We made the mistake of getting a service plan with a previous company Ace bought out, which was fine with the other company, but after the switch, only problems. Nothing but inconsistency in what was said about our unit once Ace took over. This last time, they found all kinds of problems. Said we needed a new unit now, but if we act fast, there's a deal that we could take advantage of. After going in the attic myself and doing some research, I felt uneasy about them (quote on base unit was way too high as well). Had another company come out and said everything was running good, just had an older unit. Probably need to replace in the next couple years, but might as well get every cent out of it. Nice to get an honest answer and not a money guzzler. If you feel uneasy about Ace, there's probably a reason. Do your homework before they dupe you into throwing thousands of dollars at the problem. I don't usually write reviews, but these two places were definitely worth reviewing. Don't make the same mistake we nearly did.

Leo Wolf

2 years ago

We've been using Ace Home Service for years now. I've got to recommend them to anyone needing AC service. Joshua is our technician that came out for service. He's very professional, respectful, and very helpful to explain the service and what he was checking for. Thank you for your business we appreciate your help.

Jennifer Seng

8 months ago

Skylar was great, he addressed our issues and gave us the best options. We are extremely happy

joe joey

2 years ago

Technicians are very professional & polite. They are very protected due to cov-19 . Answered all my questions i had which is a plus to. And the fact they had customer service contact me before they were arriving to my home. After they were done all old units were cleaned up literally within 30 minutes. I highly recommend Ace Home services ?.

Paul Forsyth

a year ago

We were very please with the service we got from Ace. We needed to have the maintenance program from the previous owner transferred to us and it was done quickly and without a hassle. The technician showed up when he was supposed to and was very efficient about the inspection and service of our heat pump.

Leonard Williams

a year ago

ACE came out for a yearly inspection of our unit and Joshua, the service person was great.We needed our ducts cleaned, and I had been interested in an air purifying system so was happy to hear that ACE could help us with both of those items. Joshua set up the additional services and now that everything has been completed, we are extremely happy. ACE's knowledgeable service staff and their customer service is the best. We highly recommend ACE.

Jackie DeBlanc

3 years ago

Robert Mitchell was professional, personable, thorough, knowledgeable and efficient. He was very adept at inspecting our unit and explaining clearly and succinctly, the finer points of the HVAC system. He ensured we understood our various options, as well as the maximum discounts and warranties appropriate to our HVAC unit. It was an absolute pleasure working with him.

Derek Dewerff

3 years ago

Terry was an extremely well qualified plumber. He spent ample time on the job and fixed the problem. He was also a real professional. As for cost, ACE is the most reasonable company on price to quality ratio. I recommend them and Terry for your plumbing needs.

Barbara Beggs

2 years ago

We found Dan very helpful in both the work he performed and in his explanation of the work performed and potential services that needed to be done to ensure our unit continued to provide the comfort it was designed to provide. He was careful to conduct himself in harmony with regulations dealing with the covid-19 suggestions on safety precautions. Overall it was a positive experience.

kathryn langford edwards

4 years ago

Ace Home Services has come to my rescue on several occasions for air conditioning, plumbing and installation of new air-conditioning unit and new hot water heater. Plumbing problems were fixed. All technicians have been very polite and answered all of my questions. I would recommend Ace Home Services to anyone! Today I was with maintenance technician Richard Grijalva who came to for my seasonal air conditioner check. Richard explained the procedures and what he was looking for. He made recommendations for a different filter to help reduce the dust and power costs. He was very pleasant and helpful. Scott W. Came on 12/2/17 to check out a broken air conditioner drain pipe and discovered it was an old pipe that was no longer in use. He did recommend a starter for the air conditioner that will help reduce my monthly power bills and increase the life of the air conditioner. Very helpful and polite. On 7/16/18, Billy Stringer came and helped with replacing my thermostat control as it got broken while I was replacing the batteries. He found a compatible unit and had my air conditioning up and running in a very short time. He was very helpful and polite as well.

David Durst

4 years ago

Can't say enough about ACE home services! We had our AC go out at 7pm on Sunday night. Called several business's to see who could come out. 2 of them said they don't so service on nights and weekends. Stuart from ACE came out about 20 mins later. Reviewed our issue and then sat for the next 2 hours discussing options with us. We opted to go with a new system rather than repair this one again. Stuart was great in walking us through the process, making sure all the arrangements were made that were needed and actually got our system installed the following the morning. We tend to be more old school and someone coming out to the house as they said they would, and spend the time that they did with us goes a long way in saying something about Customer Service.Also Tim whom was one of the installer's did a follow up visit to the house and checked a few things out and explained what he was doing in detail. Couldn't ask for a nicer group of folks and can't say enough about the installation process and the installation of the hardware itself, top notch!Hats off to ACE home services!

Larissa Powell

3 months ago

Great job. The tech was very kind. And helpful.

Ruth Conlon

a year ago

I was very impressed Monte my comfort advisor. He gave me a call with a heads up when he was on the way, and arrived when he said he would. Monte took the time to make sure that I understood what they had to offer and was very professional and personable. I look forward to my install!?

Kayla Skoog

6 years ago

Truly a wonderful experience from start to finish. Harold are technician took such fantastic care of us...answered all of my questions and helped me with every need that my house had (air and duct issues). I have recommended Ace to several neighbors and would easily recommend them to anyone who needed them. I got a great deal on the new 4 ton unit for my house and my ducts were all cleaned and straightened out - - my house has never felt SO COOL!

Rebecca Alexander

a year ago

We needed a new AC and furnace. ACE provided a portable unit for our bedroom while we waited 3 days for installation. Very professional, knowledgeable and friendly service. We will use them again.

Chuck Buell

5 years ago

Called early this morning to see if I could get a estimate on insulation for my attic. They asked if I was available today for a tech to come out. Was a little surprised that they would come out the same day.Daniel, came by, checked out my attic, checked out square footage of my house and gave me three different options. I picked out the best option for me and insulation is scheduled for tomorrow . Daniel was very polite and professional. Had all the answers to my questions and didn't put any pressure on me. A real good experience. Thanks for great service.

Raymond Chip Lambert

2 years ago

by the great experience working with them. They really made it possible for me to get my AC done before the heat got too crazy. The only hiccup was a little bit of breakdown in communication when the installation crew got hung up. But they took care of it. Overall an extraordinary experience.

Susan Cooper

5 years ago

From beginning to end my ACE Home Services has been fantastic.When Billy came and talked to me about my air conditioner he asked what was happening inside the house Billy was courteous and made me feel comfortable and at ease. He listened to my concern and then went on about looking at the equipment and making the diagnostic test. They were genuinely concerned for me and keeping my home cool.When Billy was done with his tests he came back in and explained what he found and assured me the equipment was working at its best, given it was 119 outside.Thank you ACE Home Services, i would HIGHLY RECOMMEND YOUR COMPANY to people who need fast, courteous service.CAN'T SAY ENOUGH!!!!!

David Knight

a year ago

Sam found a way to rewire, put a new wiring from the thermostat to the unit, through a narrow space with restrictive access. Saving us having to put in a wireless thermastat.Thank you Sam for working overtime and gettingthe system working again. Hope to have you next time we need repair or service.

Elaine Litton

2 years ago

Sky was very thorough with his explanation of what was needed. Our household has the highest confidence that ACE will do what is in the Customer's Best Interest (and not to line their pockets). Honest Service and straightforward talk is what you will get from ACE. Thank you Skylar... I am certain that we will be in contact again soon!

Rachel Andrade

3 years ago

Mike never come to see the water heater. He called for information about the water heater. He didn't tell us to turn the water off, until I called today, the lady told me to turn the main water off. He said it was to late to get one. The places were closed Saturday and Sunday. He never called on Monday. I called Ace, they said they would send some one out, and they did. The old water heater was guaranteed until 7/14/2020. But yet I had to pay for a new one. I thought I was going to get a replacement. That it wasn't going to cost me anythingYet I had to pay for one. Now they say that the electrical panel won't reset, so now I have to call a electrician to fix it. I have always done my business with you guys, but now I have to think about it

Mary Ann Ensrud

8 years ago

We discovered on July 4th our air conditioning was not working. The people at ACE were fantastic. We had a technician there within an hour. Jason did a fantastic job. He had it repaired and up and running in no time. I think it was great to have such good service on a holiday and he was very nice! Thank you Jason

Laura Strickland

8 years ago

We have used ACE Home Services for several years - they installed our two air conditioning units as well as perform a yearly maintenance. One of our air conditioners recently stopped working. We called in the evening and left info with their night call service. A follow up phone call came early in the morning, and by afternoon, our repair man was on the job! Tim Herring (#345) did an excellent job explaining the problem and offering more than one solution for us. Highly recommend their services!

Doctor Gadgetz

2 months ago

Great service by Stuart. Honest and trustworthy.

Wyatt Moore

a year ago

JOSHUA was on time, very professional and did excellent work. Afterwards Joshua W. and BREANA P. at ACE Home explained what was checked, and provided follow up maintenance suggestions. The CSR was just as professional, and kept me informed with timeliness.

Richard Belcastro

5 years ago

Mark Palma was very friendly and effective at responding to my request to evaluate my system performance. Mark and the previous technician Tim, definitely gave me confidence that the evaluation was correct and got my system running as well as it could be under the circumstances. I am very happy with Mark and Tim and would recommend ACE home services to anybody needing air-conditioning or plumbing

Staci Aburto

5 years ago

I have nothing but good things to say about our service or Junior. He helped us immensely and was out here very quickly. We live in Arizona so when our AC went out in the summer it was an emergency for us. He came out promptly was here for a few hours and went above and Beyond in not only customer service but servicing our home. He got it up and working quickly he knew exactly what he was doing and what needed to be done. He was so kind and sweet to my family and I will request him again and again!

Sandra G Stein

3 years ago

As promised, Ace called when Joshua was on his way. When he arrived, Joshua was well groomed as well as polite and professional. He promptly did his inspection of the rooftop unit, then explained my options before he proceeded to clean the unit. When finished, he verified my e-mail address to forward all the documentation. He thanked me for my business and left his card in case I had any questions. A very positive experience.

Jack Leduke

4 years ago

Had a issue with the blower motor having a short, Scott W. Was Awesome! Pulled ,replaced and installed new blower motor in an hour. Very professional and courteous, highly recommend Ace home services!Just had my yearly tune up on The A/C, my technician was Billy Stringer.what a great asset to your company he is!. Personable, professional, and efficient it is always a pleasure to have Billy work on the unit.Eddy Marquez came out today to trouble shoot an issue I was having with my thermostat he was quick, and found the problem in minutes. Thank you Eddy for addressing and solving the problem.

Stacey Ford

a year ago

Joshua was professional and explained to me what he was doing and why every step of the way. I felt like I really understood the possible problem. He also gave me time estimates for how long each step would take, which helped me to feel less time pressure.

Meichelle McDonald

2 years ago

Stewart is always professional, knowledgeable and not pushy. Great company to work with for all your ac and plumbing needs. We have had awesome service every call. Highly recommend this company.

Mary Doblander

5 years ago

We were very impressed with our service we received from Monte. He explained the system and options for our budget. We had 2 other bids for comparable units but Ace beat them both with a better system and 2 yrs of free service included! Thanks so much ACE!

Mike Martinelli

5 years ago

The Technician arrived on time as promised. He was a skilled perfect Gentleman and went about his tasks in a very Professional Manner. He explained what he was doing and answered any questions that I had. You knew right away that he was an experienced Professional. Thank You for taking the pressure off of me. All the Best. Mike

Dean Dennison

5 years ago

First of all I want to say I have doing business with ACE for more than 8 years and absolutely satisfied until my recent experiences in 2018I have a maintinance contract and had requested my annual service call late February. The technician came out and after initial inspection went into his sales pitch to sell me a new unit. After providing his quotation for a new AC the technician was disappointed I did not sign for new unit as according to him 85-90% of his customers sign immediately! I told him I would think about it and proceeded to get 2 other quotations. Late March I called ACE and specifically told the Service Manager I was looking for his best price on a new unit as I had received lower quotations. He requested to send same technician here to check ducting. Anyways came back with a quote of 5% higher than they quoted me 30 days earlier. Technician first told me this was a much better AC unit and he wouldn't recommend the unit he quoted me 30 days prior. Then proceeded to tell me the ducting work was not included in prior quote which I quickly produced to show him it was. All said and done the technician told me I was wasting his time and would not have come to my place if he knew I was shopping. The most disappointing incident here is that after ACE did initial inspection and proceeded to tell me I absolutely required a new unit, they forgot to mention my refrigerant was 4lbs low(22%). After having another company recharge my system all is working well. Conclusion is I had a bad experience with a high pressure salesman acting as a technician

P T-Hamilton

2 years ago

I was very pleased with the level of integrity I received from tech Sky. He provide sensible logic advice and to add he did not charge a service fee for it an we truly appreciate that! Its refreshing to know there are still honest logic workers out there and not just trying to make a quick buck! Thank you,Pinkie

Terry Dunshee

9 months ago

Although they were not my warranty carrier they came out and assessed the problem. Sky was a perfect gentleman.

Kimberly Downs

a year ago

I will never use ACE Home Services again!!! Never…..what a rip off!!!!!!! All the tech did was take advantage of the situation, trying to sell me a new unit. Charged me 366.40 to replace 1 fuse when anyone with half a brain would have replaced both fuses and then the fuse he replaced blew 2 days later. Sorry not Sorry!!!!!!Thanks for nothing ACE Home Services??????????????????

Kevin Schmier

a year ago

Went above and beyond during routine maintenance service. Found old garbage parts left behind by previous company/technicians during last HVAC install and removed from the attic. Identified airflow issues across coils not found by any previous technicians over the years and corrected.

Rebecca Green

4 years ago

Billy was our technician and he did a great job! Our a/c stopped blowing cold air and we called late evening and ACE sent Billy by late morning and we were so happy. Billy diagnosed the problem quicky, explained the costs, and had our air on within an hour. He also explained ACE's available service contracts in language that we could understand. We would recommend ACE for any air conditioning work you need done!

Michelle Williams

4 years ago

Robert Mitchell did a great job. Prompt, quality service! He explained our options and helped us get a new, energy efficient unit for our home. He arrived on time and got us scheduled for installation the next day.

Anna Vergara

9 years ago

Our technician Curt Bryan was very friendly and Professional. He completed all the work in a timely fashion. He had the unit up and running before he left. He answered all our questions.He did a Great job! I will always recommend ACE Home Service to my friends and family and I will always use them for any of my cooling and heating needs. .All the staff is very friendly and professional. Keep up the great work ACE and Curt!

Mark Garalczyk

2 years ago

Robert was very knowledgeable about AC/ units and pointed out to me about the problem I had with my old unit. He found me a new unit with special pricing and a lender with 0 % percent. Very pleased with ACE I've been using them for years.

TAMI TOMLIN

9 months ago

Ace was out within 2 hours of our call.
Very thorough and pleasant to work with. Tami Tomlin

G2

5 years ago

Adrian Sanchez and Dewayne Hurd from Ace Home Services installed an ac unit and furnace in my home. They were very professional, polite, knowledgeable, organized, and very skilled in their craft. The quality and volume of work completed in a compressed period of time was impressive. They are a very valuable asset to their company. I’m very impressed by the services Ace Homes Services provides.

Erica Ryder

4 years ago

Tim, Josh, Anthony Did a outstanding job on the installation of our new AC unit. Thank you for the outstanding job! They were here on time and didn't stop till the job was complete! I need to add Robert as well for his service he provided us with. Went about and beyond.. Thanks again ACE Home Service!

Lester Luallin

a year ago

ACE put a new system on our roof for $10k a year ago. A week ago the AC stopped working when our circuit breaker went bad, so they came out to look at the AC, said it blew the low voltage fuse, $100. Yesterday the low voltage fuse blew again. So they look at it, replace fuse again, it blows again, so maybe a new thermostat? $120. Fingers crossed we don't get a $140 bill next week. It might be better to have an electrician come out next time.

Shiang Chen-Williams

4 years ago

I have been grateful for the ACE home air conditioning team working on my air conditioner unit for quite a few years. Each time they tried to make sure do the job right at the first time. If I need to get the additional services they are fast to respond to the follow up service calls to give me the peace of mind. Thank you guys!

Jethro Coe

2 weeks ago

Professionalism!
Mr. Jiuhua is a true professional.

Kris Miller

10 months ago

This time I simply need a maintenance check which was done quickly and all my questions were answered. Thank you Javier Cruz. I also truly appreciate how helpful the folks that take my initial call are. They are always very accommodating.

Debbie Cross

3 years ago

Sam is fantastic, got our AC back up and running in know time. He's very knowledgeable, polite, just a all round great guy and knew immediately what was wrong. I would recommend ACE to everyone I know for there AC needs. Wish I could give him more stars. Oh and prices are very reasonable .

Terri Brokenshire

6 years ago

Had a visit from ACE Home Services after our AC system stopped working. On very short notice ACE dispatched HVAC technician Robert Mitchell. After a quick check out he discovered we had an electrical fire. An estimate was worked up and to my surprise ACE beat my wife's employee discount with a home improvement store she works at. ACE was able to schedule the install for the very next day. Robert Mitchell was awesome and worked hard to earn our business. Very happy we picked up the phone and called them. Thanks Robert!

Jim Christopher

3 years ago

Josh was very friendly and fully explained the results of his system review.
ACE service techs are good but they are also salesmen. After spending nearly $7,000 for a new system there should not be a need for costly fixes within a couple of years.

Janice Fuchtman

4 years ago

I have an AC unit that was not working and Robert explained the repairs needed very thoroughly to me. Because of the extensive repairs and age of unit, I decided to purchase a new unit. Robert spent as much time as necessary to help me make the decision that was best for me. I would recommend ACE to anyone. Robert was a very professional and knowledgeable technician.

Brooke Chandler

3 years ago

Robert Mitchell is who we spoke to about replacing our system. Even though we did go through this company I am very disappointed at how he used scare tactics and fear to make us feel like we had to replace it and that day. He had that sales person vibe. I do not appreciate how he took me to this page to rate him and he took my phone and pressed on 5 stars and was like push post. Rude and up in my personal space. Even his crew that came out to the house said that our ac would have lasted the summer so we could have shopped around to see our options. I do not recommend ace home services and am greatly offended by Robert Mitchell

Paulette Scott

4 years ago

Darien came and did a thorough check up of our house plumbing. He was not only very professional, but also friendly and knowledgeable. He answered all my questions. I would have him back should we decide to go ahead with the 3 areas of our plumbing that needs attention. I would recommend him to our friends.

Kay Halverson

3 years ago

ACE Home Services is reliable, prompt, knowledgeable, and friendly. I am always satisfied. I have had a maintenance agreement with them for over 10 years. I ask lots of questions, and the answers help me maintain my home on a daily basis.

Marla Lott

5 years ago

Well the best I can say is that the technician was on time. My toilet was running and I didn't want to take the time myself to fix it. But it was just a rotten rubber seal that needed to be replaced. I was quoted $289 to replace it!!!!! I told him that was an outrageous price and that I had another company replace a toilet a year ago for $225. He said their starting price for that was over $600. Well I am not THAT stupid. I will replace the seal myself. I could also figure out how to install a new toilet and be able to pocket $400 for what I was quoted. If you have money burning a hole in your pocket, go ahead and call Ace Home Services.

Rod Henning

a year ago

This company charges $40.00 per vent. The rep told me this is the busiest time of the year for them. The price is reflective. The don't need or want my business.

Melissa r

5 years ago

Always had a great experience with ACE Home Services. They initially did replaced my AC unit for me. They are always show up in their allotted time and Francisco explains the work he’d be doing and give me some options. Glad to be part of the ACE family.

jon Grove

a year ago

Got a very detailed and thorough quote for replacing my aging HVAC system from Stuart. Would recommend working with him in the future.

Monica Kennedy

3 years ago

ACE is Awesome!!...From the office staff to the service tech. They were out to my home in about an hour from my phone call. They sent a picture of the service person prior to them coming-LOVE that for safety reasons for everyone. Bo was awesome, explained everything and fixed it. I will recommend ACE and continue use their services - signed up for a plan for annual maintenance. Awesomeness!!

Rosalie Montano

3 years ago

Stuart Myers came out to sevice our A/C unit, he's always friendly and professional. Any questions or concerns we may have he's quick to address them and we find a solution if needed. Good job well done.

Jeanette Scott

5 years ago

Service rep was great. Showed up on time, explained what he was going to do, explained what he saw and what services I should do to optimize my energy usage. I only have 4 stars because a few days after I scheduled my yearly maintenance service as part of my service contract I received a call trying to sell me a maintenance service.

Kym Akers

5 years ago

I have used this company for several years, as they installed our A/C unit sometime ago. I needed to have them come and do an annual check-up. The technician arrived on time, and introduced himself. A few things needed to be done. This technician explained my options, and went right to work. It is amazing how much credit you can give a company who actually does what they say they are going to do, and doesn't screw around getting it done. Even my cat liked him!

Danny G

2 years ago

Got to my home as soon as they could during this scorching heat wave we’re in. Repairs were made quickly and professionally. The team at Ace did a great job from scheduling to repair. Have used them before will continue to use them. I trust them.

Chivo R

8 months ago

Skyler was very friendly and not pushy when trying to sell an ac unit. He answered all our questions we had.

Wes Langham

8 years ago

I currently live in Utah and my wife and I have a home in Arizona that is currently be rented out. Recently our tenants advised us of some ongoing issues with the AC Unit on the home. After doing some research and talking to a couple of different companies we finally decided to do our business with Ace. I was very satisfied with their service they provided me and the residents of our home. They were very professional, and also very understanding in the situation where we could not be present for the repairs as the home owners. They also did me the extended courtesy of keeping me and our current tenants in the loop with what was going on and what needed to be done. All in all I am very pleased with the customer service and professionalism from all the staff members that I encountered in handling my business with ACE.

Ana Santos

a year ago

They helpful and honest. Even after I decided to try and find the original installer of my a/c unit, they are still willing to go out of their way to look up my warranty info to check for covered parts.

Lois Johnson

4 months ago

Both Tristen and Anthony were very helpful and courteous - and solved our problem. Thank you!

Kendall Fink

2 years ago

Purchased a 10 year preventative maintenance agreement with ACE in 2011. Once a year, they come to my house and perform a thorough check of my system (cool and heat), clean the coils, etc. They have a form that the technician fills out with all the important specifics on how the unit is working (which they provide us a copy when they are through).This week, Technician Wayne, came to our house, and he went up to the attic for a few minutes, and then basically tried to sell us on a $1600 job to clean our ducts. He did not test our air conditioning unit at all.

Gary Arendash

5 years ago

FANTASTIC, VERY HONEST SERVICE!About a year ago, I purchase an on-roof air conditioner for my home through ACE Home Services, who provided a very fair price and did a superb job in the installation. Prior to selecting ACE, I did my homework in checking reviews and rating for a number of air conditioner providers since I had been burned by three of them in the past for poor service, high prices, and dishonest practices. The reviews of ACE Home Services for air conditioning were the best I saw, so I went with them and am so glad I did. Dan came to my home today in response to my request to have my nearly 1-year old air conditioner checked out. He was extremely knowledgable, showing me exactly what he was doing and why. Since I am on ACE's once yearly maintenance program, there was no cost for his servicing my air conditioning. Moreover, Dan was very polite and professional. When I call ACE for next year's service, I will certainly request Dan for maintenance. I would give 10 starts to him and ACE if I could. They are a diamond in the rough as far as air conditioning in the Phoenix area goes.

Nina Becker

3 months ago

Nice guys, josh l and jose were polite and professional

Billy Crowell

3 years ago

The technician, while being polite, seemed more like a salesman than a tech. He increased our bill from $79.00 to over $210.00 just because he said our drain line was plugged and needed to be corrected. According to my wife, all he did was pour some solution into the drain pipe. Pretty expensive solution that could not have taken more than 5 min to administer. I think he took advantage of my wife since I was not available to hear his talk. Won't be doing business with this company any longer.

Brandie Anderson

3 years ago

Robert started of professional enough. He seemed very knowledgeable and determined the cause of our issue quickly. The price quoted included so many discounts which in my mind shows how much high their rates are, it started about $13000 and he got it down to $6000. After going over options for replacement of our unit I told Robert we would have to talk it over and figure out finances. He instantly became annoyed, unprofessional and downright rude. He started pressuring us to make a decision, complained about having to commute to my home, putting down our decisions and constantly huffing and shaking his head in disgust that we didn't just say yes to his fix. I will always share this experience with my network and urge people to use a different company.

Ruby Romena

3 years ago

Stuart did an excellent job. He was very friendly and knowledgeable on his job. He was able to answer all our questions and even gave us all possible options that could fit our needs and budget.

Dusty Burchett

6 years ago

We have had many issues with a local company here in the city of Maricopa (Absolute Air). After months of having to continually contacting the company (not ACE) for assistance of when our parts would be in, we decided to give ACE a try with technician Stuart Myers. Stuart contacted me back immediately after calling for services. He fit us into his schedule the next day (non-emergency), to come and look at our units. During and after the assessment of the units, Stuart took the time to explain all of our options on repairing our unit, as well other options that could benefit our family. Stuart took the time to ensure I felt comfortable with all the options available so I could make an educated decision. Stuart went Above and Beyond with his customer service, knowledge, and educating the customer (myself)!!!! Thank you Stuart for helping us during this issue, we greatly appreciate you.

Monica Rooker

10 years ago

My AC unit malfunctioned a couple days ago. The representatives at Ace Air were very considerate to my needs. They provided exceptional service for my home. I also admire the genuine concern and respect that they have for their customers. I was so pleased with their services that I referred my family and friends to them. Now, I am highly recommending Ace Air services to everyone!

Seth Dagnino

5 years ago

Beware of what the schedulers tell you that the price may be!I had a toilet that was clogged and needed to be serviced so i reached out to ACE. When i spoke with the scheduler i mentioned how important it was for me to have a rough estimate before a technician came out. She said that would be no problem and that i would recieve a call by the plumber stating the price before he did anything. I was the put on the schedule. Once it was getting close to my appointment time, i recieved a call stating a plumber was on there way. I stated that i needed rough estimate before any work was done. She told me that starting prices for unclogging a toilet were 70 dollars and it went up from there. She also mentioned the service fee that gets waived after the work is done. Long story short, the plumber gets here and quotes be 180 dollars and let's me know it could get up to 270. I immediately question him and told him that i was given an estimate of 70 dollars. At that point, I'm locked in because i would have to pay 80 dollars once he actually steps in my door. I felt sick to my stomach, not to mention that i was going to see my cousin in the ICU later. I reluctantly paid him because i have to much dignity to try and argue my way out of the service fee. I will never use there service again! The plumber was pleasant but you cant do a bait and switch and expect a happt customer. You are better off going with a less mainstream company that won't charge you so much.

Chris Trella

2 years ago

As always, the technicians at Ace Home do a great job keeping our system running year after year. Stuart did a great job doing the preventative maintenance and taking care of all necessary repairs.

Shawn Gallagher

a month ago

Very friendly, professional. Very nice and communicative.

Barb Racy

a year ago

Mike Osteen, with ACE Home Services, has been taking care of my A/C for many years and kept it going til it just couldn't go any more. When the time came for a new one, I knew I could rely on him to get me another good one at a good price. Thank you so much, Mike. Here's to another 10 to 14 years of cool air!I also want to thank your top notch team for their excellent install. By the time I got home from work, the house was cool, the A/C was quiet and it's run great ever since. I look forward to many years of cool comfort in the summer heat and added value to my home. Thank you!

William Darby

8 years ago

The service technicians were very knowledgeable in the intricate workings of my particular unit, a high-end Carrier unit. Their tenacity in solving a very technical issue did not wain when faced with some challenges and although it took several visits to resolve the issue, I'm in cool comfort today thanks to their service after the sale.If there was a downside to the experience I would say that it was because the most knowledgeable tech(s) in the ways of Carrier was not dispatched initially. Still I am very happy with the service we received from Ace.

Angela Sletton

4 years ago

If I could leave no stars, I would. This company has THE worst service I've ever encountered. I scheduled an a.c. service that was 1 week away. I received a text indicating the day before stating our appointment was confirmed for 1p to 5p window for arrival. The day of, no call and no show. I called office at 450p to find out what was happening, to which I was told, sorry we will need reschedule for another day we had an influx of service calls today. They did not call me to advise, I had to call them. I tried to speak with a manager and none were available. I asked for a call back but the young lady was persistent in trying to cancel my appointment or reschedule. I took time off work to be available during this window and could not get a common courtesy call to say, sorry we cannot make it. Spoke to quality control manager John the next morning and he rescheduled our appointment for a Saturday and ensured we would be the 1st call of the day but to call if I don't see anyone by 9am. Low and behold, not a call and no one showed up. I called and was told the SAME story. So I stated John ensured we would be first call, to which the dispatch manager attempted to guilt trip me as to why my service was less important than the calls they had that day. Long story short, we STILL have not received the service we scheduled and I've taken 2 days out of my busy schedule to WAIT for this company. Do not waste your time. Find another company that honors ALL customer needs, not just the jobs that are REAL money makers.

Angie Cooner

a year ago

Stuart, Becky and KJ were amazing. My AC went out at 3:45 am. Stuart had it fixed by 9:30 am. And, to top it off, the cost was minimal. I highly recommend Ace.

Guess Whoo

3 years ago

Bought a new heat pump from ACE in 2016. Had annual arrive by ACE since purchased. Ended up with the heat not working this winter and called for service. The tech came out, changed a 30 cent fuse and charged the $79.95 service call. Heat worked for about 40 minutes and the fuse popped. We tied to replace the fuse and they kept popping, so called Saturday for another service call. The service manager scheduled the appointment for Sunday between 7am and 11am and diagnosed the issue as a faulty thermostat wire over the phone and said he would be sure the tech had the wire on his truck. Sunday's appointment was a no call, no show. When I called them, I was told they have no one to service me as 3 techs called out. Appointment was rescheduled for Monday at 5pm. The tech arrived, did not test anything, changed the fuse again and it popped right away. He said he wouldnt test anything else, but could not do the repair since he had no wire on his truck. He quoted $480 to replace the wire, but only 60 feet of the 75 ft that runs from the thermostat to the unit. With no guarantee that would solve the issue! He was asked to leave. Called another local company, tech came out and in 10 mins found the issue. Patched it up, as it's a manufacturer defect and they are working on the warranty to get a proper repair. In the meanwhile, I have heat. Oh...best part...no charge for service call or work done. Hubby replaced thermostat wire for $40 and 20 mins time. I will no longer do business or recommend ACE

Larry Wechter

5 years ago

Stuart M gave us a courtesy call before showing up for our scheduled maintenance. MY Carrier was installed by ACE Air on 5/24/2010. Original Air unit was a Goodman which was only 4 years old but wasn't installed properly and thusly cheaper to get a new unit rather than replace parts. ACE has been servicing my new heater/air unit since 5/24/2010 and I have had no problems. I have added a couple of features such as a power surge AC regulator, a permanent washable reusable filter and on 3/18/2017 I had a Patriot air Scrubber installed with a Ozone light, replaceable bulb about every 2 years and special filters come with this. Unfortunately my previous permanent filter does not work with this unit. Stuart explained everything he was servicing with my unit, what to look for if a faulty part would occur. Stuart also explained about the new units, how they operate and the price of a new one as compared to a few years down the line and the biggie here is I could get money from my present unit towards a new one. NO pressure here, Stuart M just gave me a picture of what I could do now or a few years down the line pertaining to buying a new unit. I highly recommend Stuart M for maintenance and/or installation of Air Conditioner units no matter what you may need to have repaired or replaced. He is very polite, knowledgeable, informative at what he does Thank you Stuart M for your services.

Jim Klein

2 years ago

Robert was very friendly and gave us a very competitive quote for a new air conditioning unit. They were first quote, but are definitely in the running. Answered all of our questions.

Sheila Stewart

5 years ago

The technician arrived promptly. After assessing the situation, he called me and told me that 3 different parts needed to be replaced. The total eastimate was $881. I felt like he was “selling” me. I called a tech from another company. He said the only problem was the thermostat and $150 later, the unit was up and running. I will not use this service again because I don’t trust them. Btw, I have 13 properties in the valley, so not my first experience with repairs.

rosemary l

8 years ago

Wonderful experience with ACE Home Services. Their technician, Brett E. was at my home for a plumbing inspection. He was thorough, kind and thoughtful to me (an 68 year old woman) and explained everything to me carefully and in layman terms. I couldn't be happier with their service and would highly recommend them to anyone. Having someone like Brett E. working for them should make Ace Home Services proud and will have repeat customers for sure.

Marilyn Schey

3 years ago

We contacted ACE Home Services to check our AC system and install a hot water pump. Robert Mitchell came out to do the inspection and immediately said that because of the age there will likely be something wrong with them... sure enough one was leaking with irreplaceable parts and the whole unit required replacing. We opted to replace both units so as not to have to go through this for a long time, a $15,000 bill. Robert told us what we were having installed and then proceeded to attempt to upsell us home air purifiers and new vents ( which a quick text to my real estate agent confirmed is of no real value to your home... but if it makes you feel better, get it). Robert then walked us through the process of the work to be completed. While discussing the units coming in and out of the closet attic access, we specifically asked if we needed to remove our clothes from the closet. Robert stated “No, my guys are super clean and will plastic off your clothes. Just remove the dressers”.. which we did. Upon installation day, a crew arrived and immediately got to work. My husband noted a drop cloth going upstairs and assumed the clothes would be covered. Upon going upstairs to check on the work, he found that our clothes had not been covered with plastic and were covered in dirt and insulation. My husband then asked The supervisor about the clothes not being covered. The supervisor said “they don’t do that”. So my husband asked why he didn’t inform him of that when he saw the clothes in the closet. The supervisor replied “Well, I got here after the started the work and I would have told you to move them if they hadn’t already started the work”. Multiple workers saw we had clothes in the closet before starting their work, not one had the courtesy to tell my husband they might get damaged. They were only concerned about get the job done quickly. My husband told me about the damage. I was then contacted by Adrian who apologized for the problem and that it shouldn’t have happened and said she would send us a $50 gift card to apologize. $50 is not going to clean all of the clothes that were destroyed. I contacted Robert later that week who seemed shocked at the outcome, especially since he, personally told us not to remove the clothes. He forwarded me to Norm who told me to keep track of how many loads of laundry we did and the dry cleaning receipts and He would take care of it. I told him I was going out of town and it would be up to a month before I could get that all to him. He agreed and told me not to worry about it. Upon getting back to cellphone service, I received a call from John in Quality Assurance concerning that I hadn’t gotten back to them with receipts and that he sent out the $50 gift card to cover it. After phone tag I got ahold of him and told him that Norm said he would cover the loads of laundry we did. John said he could only cover receipted items and to get him receipts for dry cleaning over the $50.As far as the hot water pump goes, I was contacted by Dwayne who recommended the type of water pump and to call him when we got it, he then called me again to see what we wanted to do about the water pump, which I told him it hadn’t come in yet and I would call him to schedule the install as soon as it sits.. per our previous conversation. When I received the pump I scheduled with Dwane to have it installed between 7 and 11 on the same day we were having the AC inspected. When getting the confirmation for the AC inspection I asked about the Plumber and they said between 11 and 1. Robert called to find out when he would be there and Dwayne said soon. Dwayne never showed that day and instead called to reschedule. Another technician completed the installation on the day we had our AC installed.I don’t recommend ACE Home Services for any repair work. We were going to have them return to install more insulation in our attic and a few other items, now I wouldn’t let them come near my property. ACE only cares about the quick sale and installation. Not about care for the customers property or righting wrongs.

Marianne Taylor

8 years ago

Ace said they'd come out between 10 and 1, and they did! They said we'd get a special deal on an A/C checkup, and we did! Caleb was very professional, and didn't try to sell us something we didn't need, to bump up the price. He gave us good info about our unit, A/C in general, and gave some advice for the future. We appreciate the quick service and professionalism. Thank you, Ace!

Leo Mankiewicz

2 years ago

Poor communication between the office and the technician. Originally promised to show up at 8:30 a.m., didn't show up until 10:30. Dispatcher called at 8:00 to verify he would be there at 8:30. Text message received at 8:56 a.m. that he was on his way. Phone calls to the office elicited response that he was stuck in traffic, and on his way. In discussing the coupon with the office the previous day, Christian said that a replacement filter was part of the coupon. We even gave them the measurement (spoke to Julia). Once the technician Brandon arrived, he said that no filter is included with the coupon and he wished the office wouldn't be telling people that. He doesn't drive around with a bunch of filters in his truck.

MC McLeod

5 years ago

Nick was excellent. Extremely friendly and explained everything without trying to upsell me all kinds of maintenance like other companies. Worked around my busy schedule and even showed up a little early. Prices were better than every competitor by a substantial margin. ACE air beat all expectations.

Thomas Mallin

2 years ago

Jose is an excellent technician. Thorough, communication, understanding, careful, and considerate. An issue came up after and required Joshua, Danielle and Kirk who all worked to make me satisfied. Thank you

Jay

3 years ago

I bought a builder's home in 2016. In 2018, we turned the A/C on but it didn't seem to be cooling the house. The unit was still under warranty and ACE Home Services was an authorized dealer. The rep, arrived and within minutes, diagnosed the problem as a bad compressor like other's have stated. I was quoted at $5900 for a new compressor or $6200 for a whole new A/C unit (with a military discount). Now, I know very little about A/C units, and being the beginning of summer. I couldn't afford to keep my family and dog without A/C. It took them over 2 weeks of no-shows, not bringing proper tools and forgetting to come out to replace the unit. Last year, the unit wasn't working again but the new unit was still under warranty so we called them. Its impossible to get them to show up at your requested time. Three technicians came out and couldn't figure out the problem. Their manager called me on a Friday and explained that when my home was built, they didn't wire something properly and they could fix it but for $2500. I told him he was out of his mind. They should of found this issue when they replaced a cutter unit for a payne unit. He explained that he was going to see what they could do and come back on Monday. I had to move two toddlers, my wife, and a pet out of the house because the management wanted to stand their ground and see if they could get anymore money out of a working family. The ACE Home Services technician who was at my home at the time said it was their job to up sell and to not fix anything unless management authorized it. Monday, came around and they fix the issue as a courtesy to my service (their words) but it was actually their job to do it as it was still under warranty. Fast forward to 24 Feb 2020, Monday and I gave them a call for maintenance and tune-up. I was scheduled for Wednesday between 10am-1pm. I was out of town but I had a relative swing by and I had to make arrangements for my dog. Around 12:10 I called and spoke to a Gary who said they were running behind etc. At 12:47 they called my relative and said a Carlos P. was on his way. At 3PM I was notified they were still a no-show. When I called the rep claimed that my relative had canceled and rescheduled. I found it very unprofessional and dishonest that they would say that. He said they would make it up to me and come the next day. I would have first available and it is now 11:11am when my time frame was between 8am-11am. No call, text, or email.Before I post any negative reviews on Yelp, I always give the company a chance. Its been years of headaches and being robbed (money, time). Now, that I have a little more knowledge, I can't seem to understand why a brand new house with a brand new unit would need it replaced. Find another company to fix your A/C.

M Hightower

5 years ago

Quoted me an extremely high price. After a long negotiation, they quoted a price that was about 1/3 the original quote, which shows the high mark up they tried to charge. They also made me think that the fix was going to happen the same day, but in turn, they didn't fix it before the plumber left. I called them the next morning to see when it was going to be fixed and they weren't available to fix it until 3pm that day. By the way the issue was a plumbing leak under my kitchen sink which i didn't want leaking for over 30 hrs. I cancelled the entire order and went with a different company. Overall experience with Ace Home Services was very poor.

Don McCrory

2 months ago

Robert was here and did a great job, thanks

BARB BOXLER

4 years ago

5 STARS because so far so good on my hot water heater and the job done to get my bath tub draining good. However it was a bit of a rocky start. My appointment originally was set for 3-5 pm at 5:40 I called and was told that they told Dwayne I had cancelled the appointment. NOT TRUE.... They rescheduled but then Dwayne was sick(glad we spoke as I don't like having sick people here) so we rescheduled (luckily it was just a small leak starting so no emergency). The installers came and were great they got the job done however the pan didn't fit they sent for the water heater so my reply was who cares there was never one there in the first place. Then when Dwayne came to inspect the job on the water heater he said where's the pan? I explained it didn't fit, he informed me that they should have stopped and gotten a round one and that would fit. I said that this may have been my fault for telling the guy that it never had one before so why would it need it now after all it's only 2 deep and it's a 55gal h/w heater. Dwayne then called the office and asked them to send the guys out to redo the heater and put the proper pan under it. Dwayne then took care of the bathtub thing. This morning Carlos came and measured for the round pan and they will call to verify when they will be here but most likely Tuesday. I am so worried about having this heater reworked to get the pan under it but Carlos said that it is code to have this pan under and assured me that there will be no problem that they do this all the time. I hope so. I also hope they don't mind signing something written by me that if there is any problem going forward that they WILL be responsible.

Sanjuana Merriweather

2 years ago

I got system installed last year and had such a bad experience with them. The 1st system that was installed it didn’t work and they had to come and installed a new one again. This was in June 2019 it was super hot I just had a baby a on April. Techs told us if anything breaks within 2 years it will be covered and the sup extended the 2 years because of all the things that happened to 2023. I called yesterday because a year later new system($13,000) is not working in July 23,2020 so I called and let them know. When I called them they said I have to pay for parts and to tell me what’s wrong with ac that it’s only a year old. They said that it was our fault for trusting the tech and that we should have read the contract that was email after we signed it under his phone and tablet.

Debra Garcia

4 years ago

I bought an AC unit from Ace a year ago. I know the guy that came out at that time was VERY pushy on the sale and I was the dumb one who fell for it. $8000 later I'm left with only a 2 year tune-up agreement and 10 year warranty. They also do not replace duct work like other companies do and I believe it's because they want more money from you later when they come back to service the unit. Just had my ac serviced after 3 missed scheduled appointments with no call and was RECOMMENDED to have them clean my duct work and clean my 1 year old coils in the attic which was quoted $760 for all of it and that was with a MANAGERS discount. I'm not able to have another company come and clean anything on my ac because it will void the 10 year warranty. Not happy compared to others who have used other companies. Do a lot of research before you choose Ace...there are a lot of other companies that back their product and offer a lot more than Ace does. I believe that Ace is all about the money. Desert heating and air is the one to go with...they offer a lot more!3/18/19 UpdateAfter a scheduled checkup I was notified the day of a couple hours before that they were not going to make it, which I had taken off work to be at my house. I had to reschedule. Today they came out and already I was told something had to be replaced (its only 2 years old). I was charged nothing because I made one smart choice and that was to get the extended warranty. After looking over the invoice it says nothing about replacing anything. Also after closer inspection there was alot of stuff that was marked that wasnt even checked. My air handler was never checked and they even put a false picture on the invoice of my air handler. You have to access my air handler from inside my house which was never done.

Dawn Fowler

4 years ago

Service is definitely lacking with this company. I've been a customer for several years, but in the recent 2 years I've experienced the WORST service ever. They seem more interested in selling units than providing good customer service. The last 2 years I've scheduled service, they have left me waiting all day long or didn't show at all! Fast foward to today's service. Schedule time between 11-2. It's 3pm, and no service guy. You failed again ACE! It's clear your service contract customers are NOT a priority. I'll be going elsewhere when my contract is up. You don't deserve my business.

Margaret Trujillo

4 years ago

Recently my air conditioner was blowing hot air when our temps were reaching 112+ degrees outside. I immediately called ACE Home Services, ( I have been with them over 8 years now). Technician was at my house within 90 minutes. He quickly assessed and fixed the problem. Great customer service , efficient competent technician. Happy to have great cool air again!

Bryan Q

4 years ago

My fan motor recently started to squeak at the house and chose to give ACE Services a call as they were local. Tech came out the following morning as planned and proceeded to evaluate the unit. Turns out the fan motor was in fact bad and indicated there was another part needed to be replaced, I believe the small capacitor. I was quoted around $1,000 dollars and I felt that was too high as motors are fairly cheap. I instructed the tech to put the unit back together as I wanted to get a second quote. He did so, I paid the service fee and he and we discussed approximate costs for a new unit as mine is about 7 years old. He gave me a ballpark figure and went about his day. I immediately called a second company and they came out and completed all repairs including a new motor, and small capacitor (I believe), all installed for $300 bucks including trip charge, taxes and a 2 year warranty on parts and labor with no additional trip charges if the unit should need further attention. This morning the door bell rang and it was ACE Services indicating they were here to install the new unit...I was shocked. Not only are their prices extremely high, but there is some apparent disorganization as I somehow ended up being on their list to have my unit replaced. My recommendation would be to look elsewhere.

Diana Hidalgo

8 months ago

This company is very efficient technicians are always on time and very professional office staff very professional helpful and friendly im very happy with their service I would always recommend them for any AC/Heater problems

Coach Scott Carpenter

7 years ago

Ace is awesome. I had an experience with another company and all they did was give me an estimate on the new AC unit. ACE got up into my attic and performed an assessment of how everything was routed, air flow, etc.There is more to an efficiently running system than just repairing or replacing a unit- thankfully ACE covered it!

Larry Kardash

4 years ago

Adrian and Dewayne, installers, were on time and very personable gentlemen. They had my new unit installed in less than 4 hours. Good job by them. Unfortunate that the old heat pump was actually working fine, but I didn't find that out until it was too late. I feel like I was tricked into buying a new heat pump by a salesman. Yes, my heat pump was older , but so am I. I haven't been replaced yet. Beware the 25% restocking fee. Once they have you signed up, they're not letting you off easy.

Lee Marchetta

9 months ago

Javier came out on Sunday. One of the A/C units in our split system went paws up. He went over all of our options for repair vs. replacement. He provided alternatives, we selected replacement. This was over the July 4th weekend. Installation was set for Thursday the 7th. So we were somewhat comfortable he came back with a portable A/C unit to fill the gap between the replacement unit. .

Stephen Lowther

2 months ago

Excellent service by Jiuhua. Very competent!

Brenda Bailey

8 years ago

We had ACE come out to work on our air conditioner and drain lines. Francisco was very respectful and professional. I like how he covered his shoes each time he walked in our house. Francisco also took the time to explain everything to me. We have been using ACE for several years now and have been very pleased with their service.

Alicia Kessler

8 years ago

After finally getting our service, our AC works great. Scott even came back to check it when we were concerned. Both people that came out seemed trustworthy and completed repairs well. Great communication with the services performed. We will use again in the future.

Josh Haney

4 years ago

I had a check up service scheduled where they come out to make sure everything was running smoothly before summer weather hits. Well, there were two people that showed up and one guy climbed up into my attic to inspect the unit and said it was rusted out, while the other guy stood at the bottom of the ladder impeding me to be able to look up in the attic too. After a few moments the guy in the attic began telling me my unit was leaking and was not cooling my house adequately. I was a little confused since they had it cranked cold and I was actually freezing cold inside my house, but figured it was because it wasn't getting too hot outside yet. They told me my unit was rusted out and he showed me a photo that he took when he was up there so I believed him. But then he said I would need a whole new unit for $8000 because this one is old and it would cost just as much to find the leak and fix it. Since I had a home warranty I decided to see if they would fix my leak or better yet cover a new system before I dropped $8K on one. When the home warranty AC guy came out he said everything was fine, so I was shocked and actually climbed up into the attic with him this time and guess what? No rust! We even disassembled nearly the whole unit to try and find what I saw in the photo days before. I was lied to and showed a false photo by the ACE guy, so now I had to pay for a home warranty service call when nothing was even wrong! Also, when the ACE technician was here he was really trying to push a sale, saying that he could not guarantee a price later and telling me how he could hook me up with a special price from his boss etc. etc. if I signed up today. I am disgusted with how this company is managed, and the worst part is when I later emailed the tech that took the photo and asked him to send it to me he conveniently had already deleted it from his ipad. It is 106 degrees outside today and as I was riding my bike home sweating profusely I saw an ACE van on my street which inspired me to write this review as I was greeted by a perfectly chilled house when I got home. Thieves! Oh, and the guys name on the business card I was given was Ryan Grimes if that helps anyone out.

James Bushman

8 years ago

We were very pleased with the Ace home cooling inspection we had by Rick!! He was very knowledgeable and good at explaining what he was testing, why and how. We were surprised at how thorough a job he did and he left us a complete write up. All of our questions were answered and we feel a lot better about our system.

Peggy Throntveit

a year ago

Stuart is always professional and knowledgeable in his job ! We enjoy seeing him always pleasant . Thank you Stuart for being AWESOME !

Michael Wiley

3 years ago

Stuart did a very thorough inspection of our AC system and gave clear and detailed description of the results. Was an hour and half late which wasn't a huge deal but I wish the office had called me to give me a heads up. I had to call them

Sharon Flint

3 years ago

Robert Mitchell is 100% satisfaction gauranteed. Got us the absolute lowest price he could for a new AC system that we so desperately needed. I would recommend Ace Home Services to all my family and friends. Look forward to doing business in the future.

Richard Russell

8 months ago

Skyler our technician was very professional, upfront, knowledgeable, and a pleasure to have serve us.

Andre Fields

2 months ago

Very professional and knowledgeable, great service provided.

Michael Greenberg

a year ago

We recently moved to Sun City West and bought a 30 year old house. We have had many companies inspecting various components and appliances in our house and providing reviews and estimates of items needing attention. Anthony, of ACE Home Services, was the most thorough with his inspection and the most knowledgeable of those we've experienced. He delivered much more than was expected. Quite professional.

Scott Darnell

4 years ago

My tenants called to tell me the ac in front of the house wasn’t working and it was 93* inside. I immediately called ACE they came out and recommended I replace the 24 yr old unit with New York unit. The next day they installed the new unit. They were very knowledgeable and professional every step of the way. My tenants are very appreciative for the quick response and are very comfortable with the new unit. I would recommend ACE to anyone needing fast professional ac repairs.

Susan Seelye Smith

3 years ago

Robert Mitchell came to my home to service my unit. Unfortunately, it needed a big repair or to be replaced. I chose replacement but I was upset. Now I am even more upset. The price I was charged on the invoice does not match the price Robert gave me. I spoke to Norm that oversees Robert and got a whole song and dance. Bottom line they treated me as a long time customer quite poorly. I think they just play a numbers game and I was on the losing side. In my opinion ACE Air is dishonest.

Keith Tucker

2 years ago

The technicians for Ace home services did outstanding job installing our new air conditioner. They were fast efficient are very neat. Highly recommend them.

Gary Ivan

4 years ago

Louis did a great job of explaining what needed to be done with the HVAC system. We agreed he would replace the 7.5UF Phase Shifter and 70UF Phase Shifter. We also agreed on a new Preventative Maintenance Agreement which also covers any parts installed by Ace Home Services. We agreed on a price. I just received a copy of the estimates and final invoice via email. Everything discussed above shows on the estimates, 80863923 and 80863724. The final invoice, 79658831, does not show the replacement of the two Phase Shifters and the labor for that service. Since those parts will be covered by the Preventative Maintenance Agreement, I'm requesting a copy of the final invoice showing those parts were replaced and the labor cost. Thank you.

Maggs Halle

2 years ago

When I told the technician what I was experiencing, he seemed to be confident what was going on the my air conditioner. He was very quick to diagnose and fix exactly what was going on with the unit. He answered my questions and gave me some good tips on how to better keep the air flowing throughout my downstairs portion. Thank you, I will be sleeping in a cooler house tonight!

Jon Scheel

9 years ago

Our technician, Emmanuel, was very helpful and really knowledgeable. He was able to figure out exactly what was causing our heat pump problem. Unfortunately, our unit needed to be replaced, but we were able to get a pretty good deal on a new on through ACE.

Joel Olson

9 months ago

Ryan Grimes was extremely professional and friendly. Able to answer any questions I had. Above and beyond.

Jason A

10 months ago

Joshua was great and very professional. He knew his stuff and was able to get me a great deal on a new HVAC system. I highly recommend ACE!

Bruce Olsen

3 years ago

Great job overall. Ace (Stuart) came over and assessed the old unit and proposed an appropriate solution. He described the tasks to be performed and the customization needed for our house. Provided the information I needed for my hoa. I am looking forward to having the work completed

Dainis Vober

2 years ago

My A/C went out on a 114 Degree day, Mayra got me a same day appointment and Daniel was out in just a few few hours. Got my A/C up and running quickly. He had the right parts on his truck and was very professional. Thank you!

Uber Lyft Phoenix

2 years ago

I purchased my brand new AC unit from Ace 10 years ago. It's stopped working this past Saturday 112ﾟ day I called Ace to come check it out The woman I talked to informed me that my unit was just out of warranty. Technician Skylar Lundburg arrived about 4 hours after calling, he very quickly came to the conclusion that I need a brand new unit. I didn't believe this for 1 second I don't use my unit during the Winter I use space heaters and give my unit a break that hole part of the year. So I sent senior technician Skylar on his way after being charged $80 for nothing. So I called Goettl they showed up in a few hours, in less than an hour I was up and running. Ace seems to be a total Dishonest company out to make the most money possible. This makes me question if I even needed the new unit when they came out in 2010. I would strongly advise against using this company for anything.

Elaine Chadwick

4 years ago

Technician Kyle Frederickson was very helpful. Initially, I was only scheduled for a check up but in the meantime my heater had stopped working. Kyle found the solution to the problem. The unit needed an expensive part (contactor) as well as having extremely plugged up coils. He went over the options and helped me find the most economical solution to the problem. By getting the maintenance package and an air purification system, I avoided having to replace the coils and saved on the repair and am now covered for any future problems. He showed me a picture of the coils before and after cleaning them. He also found some discounts I qualified for which was a big help.

Lettie Banuelos

4 years ago

Francisco was our technician yesterday and he did an outstanding job! Very through and helpful with suggestions to the home and unit. I recommend him to anyone who wants a job well done. Thank you for sending him!

M B

8 months ago

Daniel Lousel was knowledgeable and took time to explain the system operation to me. Very thorough and professional.

Debra Craig

3 years ago

We highly recommend Ace Home Services!!!!! The service, repair technician Edwardo was very efficient and knowledgable. Monte was perfect in assisting us with a new HVAC unit. The installers were amazing and got the new unit installed and running so quickly. An all around great company and a pleasure to work with!

Lawson Lu

3 years ago

I feel be cheated ACE service. I received email from ACE said original $75 tune up now no promotion $40 and I placed the order. Then the technical come and told me my AC is old and better to be replaced. There is NO any regular tune up maintenance job performed. He said because you only paid $40 service, so that no regular tune up job covered. I just paid $40 for someone told me need to by a new AC. What a cheating from this company.

brian shannon

10 years ago

Cool Ace did a fantastic job. My roomates AC unit went kaput, so i called a few places and Cool Ace was the only one who would show up on such short notice. My buddy loved the service and they had our AC on track within hours of us calling. I'd recommend Cool Ace to anyone who ask me. Great job and very professional.

Rick Melichar

6 years ago

Tech was friendly knowledgeable, but had to use my tall ladder to get into my attic.Service was fine on my 2 heat pumps!Did NOT like him trying to SELL me a service contract though.

Tanya Johnson

a year ago

Robert was horrible. Not nice and basically didn't give me the time of day when I wasn't going to buy right now. He didn't look at anything in my attic or my AC unit outside and was very rude. I won't be calling you again.

James Jennings

6 years ago

**** WARNING Do Not Waste Your Time or Money on these guys!! ****I did not check reviews because I had used them for my annual AC checkup for several years. However, this year was nothing but a high pressure sales call that I paid for. They refused to put in the freon I was told was included and tried to charge me for the 2 lbs of freon that they insisted I had to have. Went on and on trying to sell me one thing after another and when I finally said 'look I don't have any money' the guy was visibly upset with me. I told them up front that I only wanted an inspection and top off as I have a warranty company. They continually bad mouthed my warranty company, who is awesome. I just wanted them to do what I scheduled for not sit in my kitchen and drone on and on about how they wanted my money. Totally slimy salesman, worse than buying a used car. I am so upset and disappointed I will never call them again for anything!

Stephen Nelson

a year ago

Javier came out and did his job in a very professional manner. I rate him at 10 out of ten Stars. Good job!

Molly Lancaster

4 years ago

Service man arrived on time and was polite enough, however, he was pushy about trying to sell me an AC unit even when I said multiple times I was going to do some research first. He also quoted me approx $1200 to repair it if I would rather do that. I had another company come out, and as I expected, my AC only needed a new capacitor. Cost $130 versus the $1200 I was quoted or the $7700 new unit ACE tried pressuring me into buying.

Cindie Anderson

8 years ago

On the hottest day of the year, my AC went out. Being Gold Members of Plumbing Masters/72Degrees, I called them to come look at the unit. I was told that the unit needed a condenser fan motor and that the unit that was still operating needed one as well. Was quoted a very high price. I explained that I was a single mother and there was no way for me to be able to do that and that I was hoping it was able to be repaired. He said it was not and that the price quoted was for both units, but they could replace just the one, but I would lose the discount. I told him it was not possible for me to afford that and that I would need to figure something else out. Before leaving, he put his personal cell phone number on my copy of the work order and told me I could call him if I was unable to find a solution and he would come over on the side and see if there was something else he could do. I declined. He NEVER mentioned there may be a much less expensive option.I have 2 small children and called the Pastor of my church for a recommendation. A few moments later I received a text from Tim H at Ace Home Services. He came that same afternoon, took one look and said I'll be right back. The unit was fixed in less than 10 minutes, it only needed a run capacitor. Thank the Lord!!Needless to say, I am calling and cancelling my Gold Membership with Plumbing Masters and will be using Ace Home Services from now on.THANK YOU TIM AND ACE HOME SERVICES!!!!!

Lynette Charity

3 years ago

Here's what I liked. I was sent a picture of the technician, Chad Salerno, via messaging. That was way cool! Just like Uber! Chad was professional and very personable and explained everything in detail. What I didn't like was the 4-hour window (7am-11am) AND to be told that the technician was on his way and he still not show up for another hour. Next time send a message that he's at the front door! I understand that travel here can take TIME, lots of time, but what does on the way mean when it's 8:15am and the technician arrives closer to 10am? Maybe a follow-up on the way after 45 minutes? But again, my thanks to Chad for spending time to explain the services to me and I am now a happy member of ACE Home Services family; at least for the next 3 years!

Jonathan Taylor

3 months ago

Aaron Miranda, fantastic work, professional, got it done. Thanks man!!

Cathy Slate

6 years ago

ACE was quick to respond to our request to diagnose our two heat pump air conditioners and arrived at our home within 2 hours of our call. The Technician was curtious and thorough addressing all of our questions and concerns. It was determined that both units would need to be replaced so both the Technician and the GM at ACE worked with us on pricing for 2 new Carrier systems providing a very competitive total cost which included installation and a 10 year warranty for parts/ labor along with annual maintenance check. Units were installed the next day. We chose ACE because of their experience, honesty and great customer service. Thank you ACE!

LeRoy Martinez

5 months ago

Anthony was a professional on answering my question and explaining to me what would be done to fix my water leak

marilyn profitlich

9 years ago

i recently had a winter tune up on my ac unit with ACE an i must say it was a pleasure having their tech Stuart at my home he was very professional,explained everything perfectly on what he was going to do and explained my recommendations clearly. i was very pleased with ACE and if i ever need any more services done i've requested Stuart only and they were glad to help me with that.

Keisha Butler

8 months ago

Skylar was so courteous and professional. Wonderful customer service. Very considerate as I work from home.

Gary Hubbard

4 years ago

Eduardo is so professional and competent that it made the entire service call an enjoyable experience and particularly enlightening for me. And I can spell HVAC. He provided me with quotes for upgrading two systems at a lower cost than I would have guessed. That's probably why I've been a customer of Ace for going on 15 years.

elaine carr

4 years ago

I had ACE come out and Mike let me know I needed a completely new unit. ACE installed the unit the next day. It was expensive, but I needed it so I bit the bullet. They took all of the old equipment out and left it outside near the curb telling me that the company they use, Tin Man, would be around to pick it all up by 3:00. When they still had not picked up by 4:30, I called ACE and spoke with Christian who said she would call me back in 10 to 15 minutes. When she didn't call back after 45 minutes I called her again. She again said she'd call me back in 10 to 15 minutes. She did and told me that Tin Man would see if they could still come out and pick up the old equipment. My neighbors were upset with the pile of equipment by the curb and my homeowner's association had already called me about it. I had to insist that Tin Man HAD to come out asap to pick it up, not IF they could. Two days later my new AC unit was not cooling the house down anymore. My thermostat was set at 77 and the house was 82 degrees. I called ACE and they told me that someone would be out the next morning between 7 and 11. They could not get anyone out the same day because they had emergencies. They told me that if I didn't answer the phone when they called to let me know they were coming that they would skip over me. That is where I stand right now. Needless to say, it has not been a good experience.

Marvin Feir

5 years ago

Technician Lincoln H. was very professional, thorough in his work effort, very focused on getting the job done right and to perfection. I found him to be extremely knowledgeable and personable. He fully explained the work that he was doing and reasons for it. I am happy to highly recommend him. Job well done.

Marilyn Perez

3 years ago

Robert Mitchell was very informative and walked us through every option that could fit our needs. He is very respectful and we were scheduled with the urgency needed. Arizona Summer deserves the urgency that was provided to our case. Call them without hesitation!

José Menéndez

2 years ago

ACE should not sponsor these service providers. They demanded the by far the highest price from all quotes I requested, a whooping factor of 3 higher than the lowest bid. ACE has been my neighborhood store for 30 years. They shouldn't do this to me. They should screen better the people they work with.

Jeana Jackson

2 months ago

Pleasant and on time . Professional, easy to understand, very detailed and friendly

Patricia Leonardmayer

2 years ago

The service was very professional. Everything was explained thoroughly, options were provided and the work was completed promptly. With all of the challenges that businesses are facing these days this company should be proud of a job well done.

Robert Sherwood

2 years ago

Stuart is absolutely the best! Phoenix Az is hitting record high temperatures and having air conditioning issues is not something you really want to deal with when its 118 out. I first met Stuart at 10pm at night when my grandfather's air conditioning went out and 94 years old is nothing to mess around with in this heat. Stuart responded and even tried to trouble shoot with me over the phone, he was in route but trying to maximize getting us cool air asap. Once he arrived he went straight to work and even walked me through the problems. Stuart was mindful and thorough. He was confident in his work and in his suggestions as to the next steps. His recommendations were backed up with facts and education. Not just opinions . I feel confident in his suggestions and wil . E moving forward with Stuart and this company.

Jackie Gregory

8 months ago

They came out very quickly and diagnosed our problem with a quote the same day.

Herb Kirchner

a year ago

Audrey was very professional and explained everything he felt was need to keep our unit in top running order and then with our premission preformed the need service/ He was also very pleasent and professional.

Greg Newhouse

4 years ago

Recant my first review. Service call was nothing more than high pressure sales that cost me alot of money i didn't need to spend at this time. Yes, i could have told him to leave. The guy said it would cost me over $1000.00 for parts and freon and my system was working anyway.Their tactics are very shady. Telling me that if i cancell within 24 hours, I'd have to pay 25% of the bill anyway. There are federal and Az state laws that allow for 72 hours to change your mind.I went ahead with the project as next year R22 freon is going away anyway.The two guys that installed the new heatpump were very nice and did a good job .I well never call them again for service.

Joe Blake

4 years ago

I am at not kidding when I say I shopped hard for a company. I quite literally had nine companies come to my home and give me quotes. 4 were just salesman with no time in the field. I was quoted prices all over the map.They attempted to add on things I didn't want. And some just outright lied to me.Not Ace. They sent a very knowledgeable tech out, who walked me through the whole process. He was extremely respectful, and willing to take the time to answer all my questions, and untimely save me a lot of money.Sam Waltrip, thank you. You made the process enjoyable.

Tony VanGoethem

4 years ago

The service technician diagnosed from the phone. He looked up my unit and deemed it neglected due to his system not showing maintenance. If you have been reading these reviews you know why I chose to use another service company who even called me each year to remind me. The second tech tells me that the warrantee is void because I used another service company. Whether this is true or not its jumping to conclusions 5 minutes into scheduling the service call which was a no call no show.. ACE fooled me once, not again.

The San Agustins

a year ago

Stuart is really helpful. He gave us a full diagnostic service to see the problem of our fan mode of our AC. Excellent service!

Phil Klein

5 years ago

Bo has been our main link to Ace Home Services since he serviced our very outdated air conditioner last Friday in Chandler, AZ.We decided to go ahead with a new complete install due to the age and condition of our system and Bo spent a good deal of time with us to ensure we have the proper system and he even came by and cleaned out duct work and balanced our new AC to ensure we had the proper airflo.Bo stayed until the installers left to ensure the home was left as it was when they arrived. He has since followed up twice to answer any questions as has a colleague of his from the office.Great service, I strongly recommend Bo and Ace Home Services.

Joseph Perry

a year ago

Outstanding Customer Care and HVAC Service!Thomas Harwood, our technician, was very helpful and knowledgeable to my wife and I, to explain our maintenance services and repairs required to get our home A/C system back on-line again. Thomas went above and beyond all expectations and to again thank him for all that he did! Kudos young man!!Thank you and continued success to all your ACE Home Services Staff and Technicians!Semper FiJoe and Marie Perry

Steven Troyer

5 years ago

Brian was honest and straight forward with his responses. He quickly got Rick on the phone twice when we had questions and helped provide the answers. We were impressed with the quick service and diagnosis of the issue. We would highly recommend Ace and Brian.

Mark Long

9 months ago

ACE and Ronald did a great job fixing my A/C issue and taking steps to improve the system to make sure the issue doesn't come back

Patricia Hill

4 years ago

Robert Mitchell is the greatest man I have had the pleasure of meeting. He completely explain everything I needed to know. Was very helpful . Went over the pro and cons compared to repairs and a new unit.

Georgia Durant

9 months ago

I had my annual maintenance and Ronald is excellent. Very prompt and professional. Represents Ace very well.

Travis Hutchison

2 years ago

Bo came out on super short notice, same day and was earlier than the promised window. He quoted me an incredibly fair price on a very tough job. He put in extra time and when he was short a part instead of doing what most guys would do and finish the job the next day he called another guy out to bring him the part. My kids got to sleep comfortably last night and thats priceless. Thank you Bo for going the extra mile.

Dolly Meyer

9 years ago

During the scheduled maintenance of our home air conditioning unit, we decided to purchase a new unit. Caleb Garver, our technician was very helpful and assured us we would get a good unit for a good price. The very next day, we had our new, energy efficient unit installed, and it only took a few hours! None too soon by the way, the weatherman is predicting 98 degrees next week. Thanks Caleb and Ace home services.

Kyla Szweety

2 years ago

Their rep offered us six months with no interest on a mini split unit, and he screwed up the paperwork. This was back in April and its a still a struggle to get them to fix it. It's frustrating.Update: the above was finally fixed, but I suspect it was more Wells Fargo than Ace. Whatever, it's done.

Lyle Coren

4 years ago

I called them to come out and check my furnace which was not operating properly. They said they would waive the diagnostic call charge since they owed me for a tune up call they never did. The guy was here for less then an hour and charged me $300, yes that's correct, $300 for less then an hours work. Seems very dishonest since their tune up call which takes longer is listed on their web site as $69. I would not do business with these people again and I am going to dispute this charge with my credit card company.

alfred pfaff

5 years ago

I bought 2 five to units from them. After the install, I had nothing but issues with the 2 units. The service techs were getting frustrated with the amount of free services they had to do as I was north paying for a faulty install. One tech wrote this is the last free service call on the paperwork. I proceeded to the office to let them know I would gladly pay if it was my fault but a improper install I was not and they would continue until the issues were resolved. I eventually called another Valley AC company and had it fixed. I WOULD RATHER DIE OF HEAT EXHAUSTION THEN USE THEM AGAIN.

B Lopez

3 years ago

I have been a loyal customer of ACE Home services since 2012. They have always done an excellent job! They are honest about what needs to be done to keep my AC unit in good working condition. Thanks Francisco for your excellent customer service!

Kell k

5 years ago

calling cell phone insisting they talk to the homeowner and to give them a time to call back even though they were told more than once that we already have an AC guy we trust and I am NOT the home owner.Also, its a bit alarming that multiple reviews mention the company buying 5 star reviews. I came to leave a review and was surprised there were so many good ones with the way the guy on the phone acted, it was pretty unexpected. Read through a bit and discovered that key little part. Do your research people! Seem like a sketchy company to me!

Craig Brown

a month ago

Jiuhua was friendly and professional!! highly recommend

Alyce LeMoine

a year ago

My last two appts with Samuel has been great,he explained everything he was installing,and did a great job.I know now I can really count on Ace Home Services.I had a tech show up,on time,Joshua,great job,very nice,stuck to his job.Very knowledgeable.

Deb Dorgan

4 years ago

Robert was courteous and thorough . He explained all of our options thoroughly and answered all of our questions. I was impressed with his range of knowledge. We are new customers of Ace and I would recommend them highly.

Diana Wheelock

2 years ago

They refused to come out when my sink was spewing water everywhere underneath and i had already waited a day. They wanted a minimum of $350 to come back out when i had used them a month ago for a small leak and he told me they wouldn't even start the work without the $350 . I am on fixed income so do not usually have that kind of money on hand and when I said I was willing to withdraw from my IRA but it would take several days, he wouldn't come out until I had the cash so I still cannot do dishes or use my sink for anything. I realize they need to make $$ but apparently I am not worth their time any longer.

Sandy Ketterer

3 years ago

ACE Home Services came out to check our units and discovered that, not surprisingly, a very old air conditioner needed to be replaced and an adjacent water heater was leaking. I worked with the BEST Technician named Skylar Lundburg. He showed me all of the evidence that the air conditioner and water heater were failing (leaks, corrosion, pressure retention, etc.). He is highly experienced and knowledgeable in this field. He is very patient, extremely engaging, explains everything and documents it all so that no mistakes are likely to be made. Skylar worked with the office to get the best price for our new equipment and they trusted his judgment. I plan to call on him/them for all of our future HVAC and/or plumbing needs. I know “pleasant” is not the description that comes to mind in describing these types of situations, but because of Skylar, it was truly pleasant — thank you!!

Sandra Rostron

a year ago

Stuart Meyers is our AC guy also a friend. Called him directly at about 830 pm. He was here in less than 15 minutes. Fixed our dripping water thru the dining room roof. And said they would be back today. To check it and do whatever is needed to fix it. So thank you for your great service and response.

Malea Madrid

10 years ago

Wonderful Service! I called Monday morning in a panic. I was home from work by 5 and @ 5:30 a rep from Ace called to let me know a technician was on his way, he was professional and knowledgeable! He inspected my home and was able to repair the unit for much less then I had anticipated. I would definitely recommend Ace Air!!