Description
"Chas Roberts isn’t just a name on the door. Chas and Alice Roberts founded Chas Roberts in 1942. Our company has been family-owned and operated ever since. It’s been over 75 years, and to this day, we’ve never wavered from the standards our founders first put into place: integrity, honesty, and trust. We service the Metro Phoenix and Tucson areas. We create comfortable living environments for thousands of families by providing quality air conditioning, heating, and plumbing services at competitive prices. Here at Chas Roberts, you’ll find quality, convenience, and affordability all in one place. With more than three generations worth of experience, we know everything about your home’s HVAC and plumbing systems. Let us share it with you."
SERVICES
A/C system maintenance, A/C system repair, Ductless heating and A/C services, HVAC duct and vent cleaning, HVAC duct and vent installation, HVAC duct and vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Repair HVAC, Thermostat installation, Thermostat repair, A C Check, A/C Systems, A/C Units, Ac Equipment, Air Conditioning And Furnace, Air Conditioning And Heating Systems, Air Conditioning Unit Repairs, Air Duct, Air Filters, Air Flow Check, Air Handler, Air Movement, Air Purification System, Air Scrubber, Annual Inspections, Annual Maintenance, Broken Air Conditioner, Broken Pipes, Carrier Air Conditioning, Carrier Heat Pump, Check Burners, Combustion Air, Commercial A/C and Heating, Commercial Air Conditioning And Heating, Commercial Buildings, Commercial Hvac Installer, Commercial Plumbing, Commercial Systems, Common Air Conditioning Problems, Cooling Unit, Corroded Pipes, Dirty Filters, Drain Snakes, Electronic Air Cleaners, Emergency Air Conditioning, Emergency Plumbing Services, Exhaust Fans, Filter Changes, Free In-Home Estimate, Frozen Coil, Full-Service Air Conditioning, Gas Furnace, Gas Valves, Heat Exchanger Check, Heat Load Calculation, Heat Pump Unit, Heater Assessment, Heater Plumbing, Heating And Air Conditioning Parts, Heating And Cooling Equipment, Heating And Cooling Systems, Home Cool, Home Energy Audit, Home Water Treatment, Hot Home, Hot Water Supply, Hour Emergency Service, House Filtration, Hydro Jetting, Installed Air Conditioning Systems, Maintenance Check, Maintenance Plans, More Heating, Most Air Conditioning Systems, New Construction Hvac Installer, Overflowing Toilets, Pick Up, Plumbing Appliances, Plumbing Drain Cleaning, Plumbing Installations, Plumbing Issues, Plumbing Jobs, Plumbing Leaks, Plumbing Systems, Plumbing Upgrades, Point Maintenance, Pressure Test, Preventative Maintenance Program, Priority Servicing, Refrigerant Leak, Regular Maintenance, Regular Plumbing Inspections, Repair Your Air Conditioning System, Repairs And Replacements, Residential Hvac Installer, Residential Plumbing Service, Reverse Osmosis, Ro Systems, Root Removal, Routine Maintenance, Ruud Air Conditioning, Ruud Heat Pump, Septic Tanks, Service Call, Shutoff Valve, Simple Maintenance, Sink Drains, Small Leaks, Split System, Tighten Electrical Connections, Trane Air Conditioning, Trip Charge, Trouble Shooting, Video Inspection, Washable Filters, Water Filtration System, Water Main, Water Softeners, Water Treatment Systems, Whole House Plumbing Inspection, Drain cleaning, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Sewer repair, Shower repair, Toilet repair, Water heater repair,
Reviews
Elizabeth Wring
7 months ago
We have a contract with Chas Roberts.. This time, our AC went out. I had an appointment within 24 hours. The tech troubleshot our issue quickly and we were back up and running. I can’t get over how expensive these repairs are - thank goodness they are infrequent. The techs are always professional and knowledgeable. I feel that our equipment is well-maintained. A minor thing, in general, as a maintenance contract customer, I wish they were more proactive in ensuring that we have timely seasonal maintenance visits. We still have to call them and we don’t always get the timeframe we want.
Darryl Edwards
8 months ago
Alejandro was exceptional!He was on time, used shoe covers, polite, professional and expert in product knowledge.He took his time and explained everything to my wife and I.He pointed out things we were unaware of to give greater awareness of the benefits of the system we have.He was efficient and thanked us.We were humbled by his generosity and thanked him.Alejandro is definitely a great representative of the company and a great asset to Chas Roberts HVAC Service. We highly recommend.
Courtney Howell
2 months ago
Our heater went out in the middle of the night. The next morning my husband called Chas Roberts AC and they sent Alejandro out ASAP. Alejandro fully explained everything that was happening with our system, which we greatly appreciated since our builder never explained any of these things to us, and this is our first home. Alejandro was thorough and efficient. He remedied the issue immediately and was very kind and professional. We are extremely satisfied with Alejandro and Chas Roberts AC. We are so thankful that we felt prioritized and didn't have to wait to get the issue fixed.
Ernest Aragon
7 months ago
Want to say what a blessing it was to receive this new AC unit. Everyone involved from Sissy, Noah, Dave and Jose in getting the unit installed was fantastic. Everyone was very professional, polite and diligent in getting the job done with no issues. Jose the technician was very knowledgeable in doing his job. He explained everything and we felt very confident in his workmanship. Thank you to everyone at Chas Roberts.
I had a water pump that was stuck in the on position, burning up, and spewing water everywhere. I called and they had someone out in 30 minutes to help me. Evan, my tech, was so knowledgeable and worked at quick as possible. I will definitely be using them in the future!
Mike Mazzucco
7 months ago
I called Chas Roberts because they installed our AC system a little over a year ago. Apparently the install warranty is only 1 year...My thermostat died, and the only reason I called them over my handyman and/or preferred AC contract was because they were the ones that installed and purchased the current thermostat (which had a 5 year warranty from Honeywell). I was charged $241 of labor just to replace a thermostat. (Did not include part price). I told them upon call that the thermostat was bad. 5 min of work for $241 seems insane. I was told hourly rate was only $150/hr however thermostats are a flat $241. Why would they charge more than the hourly rate? Will not be calling again.
Emmanuel Banda
a month ago
I had a heating issue that a technician came to fix a week ago but the issue came back days later. I’m glad I got Alejandro this time. Alejandro was very thorough and identified the root cause that the previous technician missed. Not only did he fix the issue, he explained it in a way that was easy to understand and told me 3 ways I could make sure my AC unit functions more efficiently.
Very personable and friendly technician. He was very knowledgeable but it took some time to resolve the issue. I had to cancel a previous appointment scheduled due to longer service time. I am overall satisfied with Chaz Roberts and will recommend Benjamin as a technician as well. The customer service is excellent and the timing was good as well for my morning. It just took some time to resolve the issue.
Had a Technician come out to my parents house and they were very professional and knowledgeable. They also didn't try to pressure my parents into buying a bunch of unnecessary stuff. My dad has bad allergies so we did get an Air Scrubber installed and it's made a huge difference. It was great to have someone who was able to come out the very next day that we called to get them up and running again.Our neighbors had another company out to their house before we had Chas Robert's come out, and the neighbors said they had a horrible experience. The other company wanted to charge $600 to replace two fuses. The Chas Technician went over and changed the fuses for just over $250 bucks. I recommend Chas Robert's to all my friends and family.
We had a recall on a part of our furnace and the after the part was installed by the company the manufacturer sent the unit didn’t work. We called Chas and the 2nd tech Alejandro that was sent out was truly exceptional. We went above and beyond to assist us with getting our unit working. Chas you need to keep him, his customer service is one of the best I have seen in a very long time. Not to mention he and another gentleman stayed till almost 730pm to make sure our unit was working ! Thank you again
Giancarlo Codogno
2 months ago
I had a new board installed and had to call for someone to come out the next day because the heater was going through the wrong zones. ALEJANDRO came in educated me on everything including how the blower works, the dampers, and even filter suggestions including what MERV rating that will benefit me. He resolved the issue super quick and was very knowledgeable. My new board is working flawlessless with all 3 zones heating correctly. This man needs a raise!
I am only giving the business 3 stars. The technician (Alejandro) I am giving 5 stars. I would give more, if that was an option. Alejandro did in one visit, what Chas Roberts should have done in three. Because of poor workmanship before him, he had to work longer on the hood above my gas cooktop. He is extremely knowledgeable, and even explained warranty and maintenance. He was also very personable. It's refreshing to see people who actually BELIEVE in customer service! If you ever have any Chas related issues, be sure to ask for Alejandro! I couldn't be more pleased with the service call.
Connor Henderson
3 months ago
Frank Palermo was our Tech. He was great. system was working when he arrived and he called back later in the evening after figuring out that a setting was causing our intermittent problem. He can back over the same day and fixed our issue. Great experience and great service.
Timothy Hertel
5 months ago
Excellent service, technician understood the problem quickly and was able get the system up and cooling in short order. He explained all aspects of the repair and did a thorough check of the rest of the system. The technician was so professional!! Would highly recommend this company.
Archie Nowell
5 months ago
Nov 4 2022Installed register in pantry that was not installed when house was builtNew build install & year end followup warranty inspection. They were earlier in the year called and asked to find out why fresh air fan was not working. Found it unplugged. Year end inspection found that the blower taps were set for the wrong speed. They corrected the issue. There was not enough air temp drop difference .Was around 16, now around 21.Knowledgeable technician found the issue and corrected it.
Tammy Holmes
2 months ago
My initial contact with the company was during my new home orientation. The technician was delayed due to an accident on the highway. I was notified and given updates to when he would arrive. When he arrived he was apologetic, then got into the orientation and inspection. I appreciate his professionalism, way of explaining the AC system and him reporting another unrelated issue he found during the inspection. Overall it has been a good experience.
Warren Katie Williamson
3 months ago
Found and fixed my problem with my a/c unit and were so helpful and nice. Their employees explained everything that was happening and an employee named The Brick was excellent at his job and letting me know what was going on. I always use Chas Robert’s for all my air conditioning needs.Thank you for all the helpThe Williamson Family
Judy Coleman
2 months ago
Nolan was very courteous and professional! He knew what to do in order to connect the zones in order for our home to heat properly. After connecting the zones, he checked each vent to ensure that heat was coming out of them. He also took the time to obtain an answer for my husband regarding adding a humidifier to our home. He did an excellent job and possesses great customer service skills!
priscilla looney
6 months ago
I had a problem with the hose vibrating to my other bathroom. I scheduled an appointment and he was on time and very professional. Cameron was very informative and explained the reason for what he was doing and he checked all the rooms and even inside the I guess u would call it “crawl space”. He was very thorough and I am a happy camper. Thanks Cameron for all your help.
Alison Schroeder
4 months ago
I was having a dishwasher installed in the kitchen and the valves were in terrible shape under the sink so the installation was halted today. I contacted ChasRoberts and they sent Evan out to rescue me. He did a very thorough and professional job for me to get me back on track. I would highly recommend him!!
Chuck Ferguson
4 weeks ago
Raymond came to our house this morning to perform a warranty check on the heating & air conditioning system. He was very professional in his work and very friendly in his manner. He found a broken duct support and replaced it. He checked every room with a temperature probe to ensure we had temperatures within 2 degrees of the thermostat setting in every room. He checked the differential between the vent output and return inputs and made sure they met spec. Overall he did a wonderful job and would be welcome in our home again should the need arise. Thanks for sending such a knowledgeable and friendly technician. Highly recommended!
Chas Roberts replaced our water heater. Leon Santiago responded to our service call last night at 10:00. He was at our house this morning at 7:30 with a new water heater. He replaced our 10 year old water heater in a timely, professional manner. He left the area as clean as he found it.We have also used Chas Roberts for our HVAC and have always been happy with their work and products.
Tina Pittner
4 months ago
What a wonderful experience. I called this morning when I realized an outside spigot was leaking and they were able to get me in the same day. The driver arrived when he said he would and had the leak fixed quickly. He was very kind and explained everything as he was doing it.
Technician: MARC ANTHONY BIADO was amazing ?! Great customer service, professional, very kind, and friendly. Went above and beyond on this service call. I will definitely ask for Marc in the future! Chas Roberts you have a great employee. You're lucky to have someone on your team like that! Marc made sure all our questions were answered. I just loved his customer service. My husband and I were super surprise because now and days no one gets customer service like that anymore! THANK YOU MARC ANTHONY BIADO & bless you for all that you!
Jonathan Hogan
2 months ago
Chas Roberts is a trustworthy, punctual and knowledge company. I am glad they have our business. Our service tech, Fernando, was very polite, thorough and a took the time to explain everything.
Thank you for assisting us with our HVAC problems.
Lori Alexander
2 months ago
Thank you so much Gyasi for your expertise and knowledge in getting my ecobee thermostat working properly. With attention to detail I appreciate you tweaking that unit/board that was up in that attic crawlspace and getting it done! Thanks also for the information on what filters to get and helping me set the controls to the temperature I like. You’re the best!
Nicole Noble
2 months ago
Had Chas Robert’s out for a warranty call unrelated to the main issue, while they were out I mentioned our heater wasn’t working. The tech happily got up in the attic and identified the problem without making me schedule a separate service call. chas Roberts had the part ordered, received, and someone out to install it in less than a week. I am very happy with their service and handling of our warranty items.
ernesto Rico
2 months ago
Alejandro Lisboa is a great and educated technician who stopped by to help with my microwave duct. Upon finishing his work, I started to pick his brain about service contracts and how AC and Heat work with our currently installed system. He educated me on my current system and so I went down the rabbit hole of asking about air filter and was also educated on that. Alejandro is a the man with plenty of knowledge and experience. He is my go to. I appreciate you sir for coming and doing something so simple and providing more info than was needed. This man is the true definition of a HVAC technician! Give this man a raise.
Tatiana Gonzalez
2 months ago
Alejandro came to look at our unit which was making a horrible noise anytime we turned on the heater. He was very respectful, thorough, and took the time to answer our questions as well as teach us more about the system. Everything appears to work great now and we learned something new today!
Very professional service from beginning to end. Both men that came out tonight have top notch work ethic. You also don’t get the run around with this company like other companies. I will use Chas Roberts for all my maintenance and service work from now on.
Clive Wilson
4 months ago
Technician was prompt and very thorough and professional. Explained what he was doing and why. He ensured all our questions were answered and offered some helpful tips.
I called early Friday morning with a plumbing problem and a separate maintenance request. Service rep was at the house within 2 hours. The problem was resolved and the maintenance completed in a professional manner and with no fuss, no muss. I was very appreciative of this service call.
Maryellen Forsyth
4 months ago
I was very pleased with my new home orientation with Kyle. He explained everything perfectly, was very knowledgeable and pleasant. I'm glad that the company hires U.S. Army veterans also.
Marcia Salguero
4 months ago
Alejandro-Technician was great, professional, knowledgeable in his field, went far and beyond in providing services and gave us many tips to make our system run efficiently. Great Service!!!
Have been using Chas Roberts for years. Very professional and helpful. They just installed a new Heat pump and A/C unit. Crew was very friendly and professional. I recommend Chas Roberts for all your A/C needs.
We really appreciate Ricardo and the great job he did repairing our A C unit.
Luis did a fantastic job on our heating system. He is very knowledgeable and friendly.
I contacted Chas Roberts about a failed thermostat. The unit is still under warranty and I was told there would be a $85 trip charge. But since the part was initial installed by Chas Roberts and under warranty I agreed to pay for the trip. When the technician arrived he told me the thermostat was bad and even though the part is warrantied I would have to pay $250 for the service !! So Chas Roberts is charging me $335 for service on a unit I could order from Amazon for $122. Very deceptive sales practice especially considering they installed the original equipment that went bad under warranty.
Alejandro was the only one that could solve the heating problem. He also took the time to go over the filters and keeping the thermostats at the sane temperature. He was knowledgeable and helpful.
Our technician Bruce was very professional. He was knowledgeable and took the time needed to diagnose our problem. We would highly recommend him and the Chas Roberts Team.
In addition to locating and repairing the water leak, they also tested the walls to look for moisture. Once detected, they contacted a business partner that was able to get out the next morning to remove the mold and clear the damage. All very quick and professional!
Traci Robnett
3 weeks ago
Yearly A/C Maintenance
Gabriel serviced the unit - second time we have been lucky to get him. He is great.
Alejandro was very considerate during the appointment and taught us a lot about how to keep our AC running at its best. Thank you!
Latifah Shah
9 months ago
The technician that came was professional, courteous and very knowledgeable. His knowledge on explaining the process that he was about to do to get the system working correct and efficiently was hands-down informative and easy to understand. He did his job with great expertise. He was professional and very courteous. I have been a little annoyed with how often Chas Roberts has had come out and fix something on this unit. Today’s technician made it all worthwhile. The technician that came was the name Alejandro and it was a pleasure having him in my home. Thank you again Alejandro for such an awesome job.
Michael Finamore
11 months ago
Absolutely, highly recommend this company! So very professional, showed up way before the listed time, and Alejandro took the time to explain pretty much everything there is to know about an AC system in a matter of minutes! Went above and beyond what he was expected to do, and he told us what type of filters to use so we don’t keep buying the super expensive stuff ones! Alejandro is a very knowledgeable service man, who without a doubt is a great asset to this company! If I could give more than 5 stars for his service and knowledge of anything having to do with HVAC systems I would!
Vanessa Alvarez
9 months ago
Luis was very prompt this morning. He was friendly and ready to get to work. He fixed my AC quickly and even went on attic to fix some of my vent hoses. He cleaned my coils as best he could. He recommended I get someone out to get it cleaned as it was causing some of my rooms to not get air. He was knowledgeable and even showed me what it looked like. His service was ??? A1
Gary TRAYLOR
6 months ago
I needed A/C system repair and Chas Roberts did a fantastic job. They were able to send out a Tech in about 30 minutes. The technician (Say Hay) arrived on time and solved the problem quickly. Great overall experience!!!
First off, Alejandro was AMAZING!!! I just bought a brand new build and was having issues with the house cooling down. First thing he did was educate me on using my touch pad thermostat which I've never used before coming from apartment living. As soon as he fixed the issues, I could tell a difference right away. Yes he fixed my AC issues but most importantly he educated me at the same time which is not the norm. His services and education is greatly appreciated. I'm not a fan of using vendors I see on commercials because of bad previous experiences but now I'm a Chas Roberts customer for life!
We came home after vacation to find our air conditioner had stopped working. Since it was Sunday I didn't expect anyone to be available but they had a technician come and repair it. Jeremy was thorough and explained the repair. He then waited to make sure it was working correctly. All in all great service.
These are pictures of my HVAC unit on a new build in Morrison ranch. This is my Honeywell electric air purifier. The picture is the part that supposed to come off that they sealed shut. I had to have the guy who gave the orientation scrap it off.Now months later I try to clean the filter and wonder why it won’t fit back inside correctly. Well that’s because they drilled through the unit into the track the filter slides on. The Fulton homes lady advised me to call and schedule them to repair it. I tried online and also called to get this scheduled.I was told they cannot call Fulton Homes and get a “work order” it’s my job. Not the run around I’m supposed to be doing on a house that’s brand new. I would prefer a professional install what I paid for not for me to do the running in circles however Everyone I’ve came into contact with is a nice person unfortunately highly incompetent installers on new builds…..
My first impression of Chas Roberts was terrible. I had to keep following up to get anything done. After I posted a 1 star review and posted on social media I finally heard from them. A tech came out 5 weeks after the 1st visit to repair/replace the board the other tech broke. Our heat finally worked.The other day when it got hot outside I was notified by email our house temp went up 4° when it should have been cooling. The fan would come on but the unit was silent. So I contacted our builder and they contacted Chas Roberts for me. They scheduled me for the very next morning! Nice.Alejandro called me before he arrived at 10am. Right on time. He promptly figured out the issue... loose wire. He was very kind, attentive, and knowledgeable. He asked for a blanket because he needed to move our dryer and didn't want to scratch our floors. He told me we should replace our air filters, then asked if I had some. I did, he offered to replace them and he did it! To me, that's above and beyond. He even cleaned up after he was done, vacuuming up the insulation. (The other 2 techs left a mess)Alejandro has restored my faith!
Joel came out to help us today and he was amazing! We have had numerous Chas Roberts techs come out and he is by far the best one! He went over our concerns and also found a few more issues and took care of them! 10/10 would recommend Joel @ Chas Roberts. He truly went above and beyond. Thank you!
William Pollock
2 months ago
Rooms weren't heating and cooling at same temperatures. Jenna diagnosed and corrected problems to my satisfaction. She was very courteous and professional
Pedro Valenzuela
a month ago
The technician they sent, Ramond B (BanR) was outstanding. He demonstrated empathy, a sense of urgency, professionalism, and great customer service.
I called Chas Roberts on a Wednesday to ask about replacing my AC unit which was not working properly. An employee from the company was there that afternoon to take measurements! The new unit was installed 3 days later & works perfectly. The installer arrived on time, did the install, & thoroughly communicated all necessary information to me. Professional, timely, & great value….I will highly recommend Chas Roberts!!
Dale BigIronDino
7 months ago
We needed a mini-split installed for a single room. Chas Roberts was quick to schedule an estimate and we had the mini-split installed the same week! A crew came out early in the morning, installed the inside and outside units within hours. An Electrician crew was also here for the electrical work. Both jobs were done professionally and without fuss.And to our surprise we had a follow up visit to check on the installation and to see if we had any questions.Very happy with the services provided by Chas Roberts.
Erin McGinty
7 months ago
It was a Friday night and Michael did an amazing job. He fixed my AC and now I can sleep comfortably in my home tonight. He was a lifesaver and had the best attitude! He was beyond professional. I am thankful for his service. Thank you!!!
Amanda Coleman
6 months ago
We recently had a disappointing experience with Chas Roberts. Our AC unit kept tripping the breaker and wouldn't stay on very long. So we called Chas Roberts because we have a warranty with them. We were told we have an evaporator coil that was leaking and would cost $1900 for labor. For that amount of money we thought it was worth getting a second opinion. I'm glad we did! The issue was not with the evaporator coil but loose wiring at the breaker and the coolant did need topping up. We ended up paying $300 instead of $1900. All I'm saying is do your research, ask questions and don't be afraid to get a second opinion!
Kelly Weidner
7 months ago
Called yesterday to have a tech come out due to a thermostat going out. We knew it was the thermostat cuz the others worked in its place. Anyway, I’m told it’s an $85 tech service fee and the thermostat is still covered under warranty but they couldn’t give me a price yet. Also said the $85 tech service fee would be applied to the total. The tech arrives this morning and checks it out and says yes it is just the thermostat. Replaces it and then here comes my total…$241!!! For a thermostat that’s covered under warranty. But of course I was taken advantage of being a woman who knows nothing about these things and has 2 babies keeping me distracted. I check the price online..$90. I call back and am told a manager will call. He does and I ask if I can return it. He tells me if a tech was to come out to collect the thermostat, it would be another $85 charge. I ask if I can drive it to them or something. He says no and tells me once it’s installed, they can’t resell it. So pretty much, there’s nothing I can do but accept that I got charged $241 for a $90 thermostat that the tech literally just clicked in. What a joke..will never recommend them to anyone and I will be letting my neighborhood group know how big of a scam they are.
Chryselle Williams
7 months ago
I operate on my faith abundantly! Chas Roberts was a blessing to my family by waving the service fees, fixing the compressor and the leak vac pipe where the coolant was leaking. I am so grateful for every technician that came out to my home to assess the a/c unit condition, who advocated on behalf of my family needs during an emergency crisis, expedite orders and completed repairs within 48-72 hours. My family appreciates your hard work to restore the AC unit, your integrity when the kids left the front door open and Ricardo ensured the safety of my home prior to entering and leaving the residence. Your morality, excellence and customer service is commendable. God bless you David for the hard work put forth to restore the A/C unit in 105 degree weather conditions and Ricardo for your kind heart..Chas Roberts thank you for waving all fees and processing my warranty for a family experiencing financial hardship.Xoxo
Cami Merrell
7 months ago
Chas Roberts Air Conditioning & Plumbing - please explain why in 3 months a brand new house with a brand new AC has needed someone to come out to fix it 5+ times? We had someone out yesterday and 24 hrs later the AC isn’t working. I’m told that the soonest you can come out is between 1-5pm tomorrow after calling at 830. Brad the Supervisor tells me “at least it’s only 102 outside and not 115”. Your company is the worst and I will make sure everyone knows!!****This response must be from Adam. I think it’s hilarious that you think your tech saved us somehow. You spent the whole 16 min on the phone blaming everyone except your company for our AC issues. I honestly couldn’t even listen to it any further.Your tech could have gotten our warranty voided and honestly that is still a possibility. But we got our air to work the night before. Because of my daughter’s health condition, she overheats quickly and it becomes emergent. So when your Supervisor Brad was telling me to be thankful it’s 102 and not 115, we went to the breaker and switched it on and off. Thankfully our air came back on. Because otherwise I would have had to get a hotel that allowed dogs so that we would be able to have a decent night of sleep.Your excuses are lame. Like you said, you install in 38,000 homes a year. So you should probably have someone available 24/7 when it’s over 100 degrees and it’s a brand new system.
Alice Kelton
8 months ago
The blower motor went out on my AC unit. The part had to be ordered. They installed it as soon as it arrived. All of the techs have been wonderful to work with. This is my third home that Chase Robert's has installed the AC.
I highly recommend this company for any HVAC work you need to have done.
Elizabeth Hodges
7 months ago
Josh was professional and addressed my errant ac not working in 102 degree weather in a swift manner. I called at 4.15 and he was here at 5:00. He corrected the problem and further checked further possibilities and was gone by 5:45 pm. And so importantly Joshua was pleasant and easy to have in my home. Thank you Joshua and Chas Roberts.
Michael Rose
8 months ago
Santiago was the knowledgeable technician/plumber who explained what he was doing for us. The good news was thathe performed an inspection of our plumbing issues and provided us with a priority of needs to work with our budget. First one completed today - saved water immediately and eased our garden issuesThank you for your professional service.The Rose family in Scottsdale ...
Glenna Schweigert
2 months ago
Very impressed with the service of technician Randy. He was so professional and did a very thorough job on our system. Thanks again!
Georgia Ehmann
7 months ago
company that is a pleasure to work with . We had 3 estimates, theirs was the most reasonable for the same equipment and installation by far. Our salesman, Evan Hynes was excellent. He lined up everything and was very professional. Crews showed up by 8:00 am and were done with installation and cleanup within 5 hours. We purchased a new total split system 2, 3 and a half ton units. I highly recommend speaking with Evan at Chas Roberts, before you purchase a new system
Kathy Miller
5 months ago
Marc (technician 9007) was the most polite and respectful young man I’ve met in a long time. He was also professional and friendly. My compliments to him!!!
The tech Jorge was very professional, knowledgeable and explained everything he did before and after. He took his time. He continued to go back and forth to check everything to ensure the AC was properly performing. Thank you Jorge!!
Timothy Vezeau
5 months ago
We have used several plumbers over the past 16 years. So far, Evan Straus of ChasRoberts is tops. He is patient and figures out the problem before replacing this and that. He replaced our hot water heater in Dec 2021 and it was a tough install. We found the heater was quite “noisy” in Oct 2022 and called ChasRoberts. They sent Evan the same day and he spent 1.5 hours tracing down the noise and fashioning a fix. Turns out it was a sticking check valve that he replaced at no charge (the water heater was under a 10-year warranty). I highly recommend Evan; he inspires trust and confidence.
(Slab water leak repair)Never call anyone other than Chase Roberts for you Air Conditioning or Plumbing needs. They truly do the finest work at a fare price on the planet. We are very proud of our new plumbers Jason (Wood) and Jacob. That absolutely went the extra mile to make sure our home was returned to us as clean and organized as they found.John C AZ.
Tammy Stuber
5 months ago
First time using Chas Roberts and extremely impressed with their service technician Mario. Polite and very professional Will continue with this company in the future and highly recommend them
Jeanette Goldin
6 months ago
Cesar came today to do maintenance for our ac. Very polite professional and knowledgeable. He explained a situation that was resolved. He replaced our ac filters as well. Informed us of another filter that none of the other technicians have told us. I request him again for my heating maintenance. He definitely does a great job!Cesar came back today cause the ac did not turn on and fixed the problem. Minor problem. Chas Robert’s came to fix it immediately. Great company! Will refer friends.
Diagnosed correctly, efficiently, and quickly. Excellent and knowledgeable service from the technician. Perfect!
Joanne Laurea
3 months ago
Leo Bermudez was Very professional and knowledgeable in checking our non working HVAC. Went beyond his service call and provided a replacement filter on one of the hard to find size filter. Thanks, ChazRobert
This company installed a new ac unit around July 2020. It would not stay cool and would run all afternoon and late into the evening. They came out and tried to fix it in August, but it still didn't work correctly. I've been trying to get them to fix it since August 2020, and it still is not working properly. I had another company come out to look at it, and confirmed there was an issue. Chas Roberts had an appointment to fix it on April 26th, 2021 and didn't show up. They didn't even contact me.Update on April 26, 2021: After being 8 to 12 hours late, a very nice service guy came and took care of the ac. He updated me on the progress and left. It seems like it is working, but time will tell. I appreciate the nice guy helping.
Santiago was a pleasure to work with as he was very knowledgeable, friendly and an expert in his field. Will definitely request him again should the need arises.
John Virgona
5 months ago
Representative showed up on schedule and did yearly maintenance on our heating system and we rescheduled for next spring and fall as well. They are excellent
kimberly knebel
5 months ago
This has been the worst experience. Almost 2 yr old system stopped working and was told I need new coil. Tried to sell me new system from the get go for 5,000. Told them to just fix and then it was delayed after delay on getting part but I could get ac faster if I bought new system. Kept saying no finally almost 3 weeks later got part only to be told that compressor is now bad and it's another 1900 told them I wasnt going to pay to just leave. Funny how this all added up to almost original 5 grand. Then got a call saying I misunderstood would only be another 6-7hundred and I told them they lost my business . Got invoice stating they came out 4 times which they did not still owe 900 and I refused 900 additional repair.so now that I am 2000 dollars into repair with warranty for parts still don't have working ac. Will not do business with them and will be reporting to roc and bbb
Helmut Picerkona
3 months ago
Last Friday I had them come out and found out there was an issue with a electric dampener. The heat was running all the time.
They replaced it today and then found out that the duct portion was not really correctly connected. Not good quality control.
Jacquie Lipp
9 months ago
We were having issues with one of our AC units and called Chas Roberts. They were able to send out a technician the next day who did a thorough review of all our units. He explained that one of our units should be replaced ASAP. He then connected us with a sales rep who found us the best unit for our space. The next day a couple technicians came out and replaced the unit. Chas Roberts really made the whole process very painless and stress free. We are very happy with the installation and our new unit.
Sonia Escoto
6 months ago
Technician was very polite and very knowledgeable, as well as thorough. I will continue to use this company. I have been using them for the last six years as needs arise. They are great and I highly recommend them!
Edward Barker
3 weeks ago
Jesus installed a new freon coil, and fixed several other things he discovered with our system. He was most courteous and excellent at explaining everything.
David Signor
4 months ago
Great company. Have used them for over 10 years. Austin the technician is outstanding. Very professional and knowledgeable.
Andrea Stone (Ananstone)
8 months ago
This company has really great customer service. They make sure to text and calls so I’m updated when they are coming. The also are straightforward with telling me what was wrong with my A/C and what will fix it. They even called me to let me know if the technician is running late. I will use this company again and would recommend to everyone.
Camille Di Scala
6 months ago
It was great to have Joshua come back to fix the problem. He went beyond and replaced and extended the pvc piping to make sure it doesn’t get clogged up again. He took pictures and explained to me exactly what he did. I appreciate his willingness to explain everything to me.
Barbara Sainz
2 months ago
Very informative. I now understand why I was having the issue I thought I was having. Defrosting is normal. It all makes sense.
Compressor and dryer filter replacement. 8 to 10 hr job. Technician was very skilled and professional. I am please with his workmanship.
They are punctual, knowledgeable and organized. They Determined that my duct fans were bad and are replacing them. Thank you ?
These guys very well might have been behind 9/11
Jaclyn Fouts
6 months ago
When home was inspected the delta was off. The tech was super helpful and thorough, adjusting multiple things that weren’t quite right inside and out. I would highly recommend Chas Roberts, especially the tech I had yesterday (unfortunately I don’t recall his name).
Tom Stoddard
11 months ago
Alejandro was everything I would want a service tech to be if he was working in my organization. He was friendly and went right to work. He zero’s in on the problem being a dis-functional component for which he had a replacement on hand. Repair was done in a few minutes. Our home is once again comfortable. A great technical!
Rocky Wilson
8 months ago
My AC went out so I called for service. Craig arrived just a few minutes early and solved the problem quickly. He knew exactly what he was doing. I decided to have Chase Roberts do regular inspections and Craig signed me up instantly. He also offed me a free pluming inspection which I took. Evan just left after completing a very through inspection and a few repairs I've been needing. both men were excellent representatives of this first class company. HIGHLY RECOMMEND.
Jim Fernstrom
5 months ago
Service rep was outstanding. Clean, polite, understanding and very helpful. Best rep we have ever had from Chaz Roberts in 6 years we have been in this home.
erica bustmante
11 months ago
My home warranty sent this company out to check out some vent and issues. Although the company wasn’t responsible for the issue, the customer service from the tech Alejandro was amazing. He was very knowledgeable and informative. He educated me on all things AC. I am grateful for the education he provided.
Alejandro was great! He had called to say he was done early with his hast appointment and would be able to service my home earlier than scheduled . That worked out great for me, and I appreciated that he had called to let me know of the change. He arrived shortly after our phone call and completely the job quickly and efficiently. I’m very happy with the customer service the company provided from scheduling to the maintenance in my home.
Alejandro did an amazing job explaining the details on how the system worked and the best practices to using the system effectively. Then showing us the differences in temperatures based on how we were using our system compared to the system’s intention. This resolved the concerns and issues we had with the system.They were able to schedule me same day even without it being an emergency and came checked in asking if we were available even earlier as they were ahead of schedule for the day.Highly recommend and really enjoyed all the knowledge and insight that he provided!
Was able to come next day, was quick in diagnoaing the problem and fixed within 30 minutes!
Tech was great, proactive, courteous, professional and was an expert in installing thermostat.. great great service by tech!
No name Kilo
11 months ago
I am really impressed with Chas Roberts and their technician Alejandro. Our AC stopped working and I called Chas Roberts at around 5:30 pm and they scheduled it right away. Alejandro was here at 6:30 pm. He worked until 10 pm and made the AC up and running. Very professional and soft spoken. Really appreciate his efforts.
kimberly petty
7 months ago
Jose was a great tech! He was personable and professional. He told us exactly what the issue was, fixed one issue and told us about an electrical issue we needed. All around great tech. I’ll try to request him in the future if we have any other issues.
Deanna Herrin
4 months ago
The young man was timely and efficient. We are older and he was kind enough to replace our filters also.
Bruce Demaree
5 months ago
The service tech went above and beyond. He was extremely professional and did a great job communication
Devin Gilbert
10 months ago
We had them install a new unit on our house at the end of march 2021. Just over a year later the unit went out so we called them to get someone to come out and fix it but were told it was no longer under the labor warranty of one year missing it by 2 weeks. I told them I have two kids under two and needed someone to come out quick, their response was the earliest to get someone out would be 5 days. It's currently 114 outside. After telling them that is unacceptable and I need someone sooner they said no.. They don't care for their customers obviously. I asked to speak to a manager and was told there was nobody to transfer me to and the associate refused to give me her name so I could write down who I was speaking with. A manager then called me back later with the same story trying to set up an appointment to charge for and have me wait for. Why would I give money to a company who did nothing to help my situation? I called proskill and they came out same night fixed the broken compressor and paid them the 600 for their time.Pros for Chas Roberts - they did install my unit in under 5 hours and left my house as clean as it was when they came.Cons- don't back up their products or their service.
Steve Berkemeier
8 months ago
Who knew there was a filter for your fresh air fan? I know now!Our system had zone wiring issues. The tech listened to us and agreed with our suppositions and efficiently made the necessary changes to correct problem. Nick also took time to teach us a little about the zone system and things to avoid while using.Friendly, courteous and professional! Thank you!
Johnathan Tse (Jonjon)
10 months ago
Alejandro came shortly after we first reported an issue with out A/C system. He was very professional and fixed the issue with our A/C system quickly. He informed me of functions with our A/C system I was not even aware of, which is extremely helpful and great to know. If you need any help with A/C systems I highly recommend this company and hope you get Alejandro!
Cheryl Sunderman
4 months ago
We applaud customer service with this company..have dealt with many others and Chas Robert's ranks #1..our service guy was super nice and seemed experienced..
Chas Robert's sent Alejandro to our house to figure out what was wrong and fix it...thank you Chas Robert, because Alejandro is fantastic technician!...he correctly determined what the problem our A/C unit was and made it easily understandable to us..then fixed it!Great guy to be sending into your customer's homes..ask for Alejandro as your tech.
Every time we have issues with our AC unit and they say they will come out, they lose information on the appointment and we end up burning in our 100+ house for over 48 hours. They are incompetent, useless, and hopeless. I wish our house wasn't built with a warranty with them, they are a terrible company. Today they were called at 10 am, said they were going to be here between 7Pm-10Pm. We called at 9Pm for confirmation and they said that they didn't have any information about that appointment. Why do you even use computers?! What is the point?!
Alejandro Is the first person from Chas Roberts that has taken the time to explain to me what was going wrong with the air conditioning and tips about which filters to use. He was very pleasant and professional and I appreciate Chas Roberts for sending him out so quickly! He was supposed to come between 12 and 4 PM but was actually 45 minutes early which I am grateful for.
We couldn't have asked for a more professional, kind and efficient team to install our new a/c unit. From the prompt service, to the knowledgeable sales rep to the installation, the process was seamless. We are very grateful that we hired this company.
Robert and team were very thorough and professional with our situation at hand. He was able to resolve our issue in a timely manner. Happy lifelong customers here!
Gabriel Rosas
8 months ago
Alejandro the tech that arrived called before giving me and accurate time of arrival. When showing up he did a through investigation of my problem. Not only did he fix the issues he took the time to explain the problems and why it occurred. He also gave me tips on how to extend the life of my ac system and maintenance thank you for your help
Margot Cisneros
8 months ago
Fernando communicated all his findings and gave me all the options to fix/replace the thermostat. He worked with very little help and he was very nice and professional! I’ll give him five starts!
Darren Tabor
7 months ago
Prompt and professional. Able to move our appointment time up by a day to get our air back in service the same day. Had needed components on truck. It's great when they can accomplish this is one visit. Kasey explained everything and checked other components to make sure nothing else was amiss. Highly recommend.
Cristown Garcia
10 months ago
The Service Member Who Stopped By Today From Chas Roberts Was Jose. He Was Very Professional & Knowledgable Advising Me With Important Information About How My A/C Unit Works & The Best Settings To Set My Thermostat. He Was Very Friendly & Somehow Made Me Feel Welcomed In My Own Home. He Went Above & Beyond To Make Sure That My Unit & Everything Else Was Working. If You Need Any Maintenance Or Services For Your A/C Unit I Highly Recommend Asking For Jose With Chas Roberts. He’s Bilingual Which Made It Even Easier.
Terrance Elliott
10 months ago
This was one of the pleasant experiences I ever had with a company. Alejandro Lisboa was an amazing technician, got my AC back working within the hour. Explained a lot of information that can help me save in the long run.
Carol Dobbins
2 months ago
Alejandro was very helpful explaining the system and how to manage it. He was very professional and knowledgeable!
Highly reputable company. They stand behind their work and are fair an honest. I have dealt with them on several occasions and they have always done me right. I would definately call them if I had an A/C or plumbing issue.
The tech was knowledgeable and answers all my questions. The blower ran all the time. He checked the wirering disconnected them and reconnected them. Works perfectly! I would recommend Chas Roberts!!
Cynthia Parish
2 months ago
My unit
Stopped working. They came out the same day. Trip call is credited to work done. They are the best
Kerry Stennett-V
8 months ago
July 21, 22 about 1900hrs Chas Techs came to my house to assess a malfunction issue with my thermostat. These two guys were absolutely great fun guys. We had a great discussion and determined the issue. Problem fixed and we all learned something new. Can't remember their names wish I wrote it down so I can give them both proper props.Keep up the good work guys??
kenneth turney
5 months ago
Ac went out. Chas was Fast, friendly, and professional. Nadar is an exceptional technician fixed my problem and took care of some maintenance that needed to be done.
Horrible service. I spoke with Adam who is supposed to be a warranty manager. He quoted $1,878 to replace the AC compressors but he would charge $1,604 as a discounted rate. He recommended that I buy a labor warranty for $1,800 from original 5 year warranty date because the compressor is covered under manufacture (parts only) warranty. Someone from his company called me back 3 days later and left a voice message stating they received the compressor and wants to schedule a time to come out and replace it. I called to setup an appointment but Adam tells me the offer is no longer valid because the compressor arrived before I paid for the labor warranty. He said I have to pay $1,878 without any labor warranty as previously promised. He said that he spoke with his manager and that is final. When I asked to speak with his manager, he said the buck stops with him and refused to give me his manager's information and I could not speak with anyone else but him. Adam has lied about the price and ruined the experience!!! I will communicate this with family and friends and anyone looking to use their services. I highly recommend to stay away from using dishonest, unpleasant, unprofessional, and horrible customer service experience!!!!!!!
Jessica Kraft
2 months ago
Alejandro was very friendly, professional, knowledgeable, proactive, and took the needed time to do the job thoroughly and accurately. Thank you!
Service technician (Storm) was professional, courteous, on time, very knowledgeable and took care of us really well!!!! Thank you so much for your assistance!!!!! Awesome work!!!!
SophAndyGGma
9 months ago
We had a Chas Roberts A/C tech come from Maricopa to our home in Marana AZ. A/C in a front bedroom in our brand new home was not providing enough air. The tech did a fantastic job diverting air from another room. A new home (builder) defect! The tech was GREAT...professional send text confirming appointment..also gave attention to our dog! Would highly recommend.
Robert Langley
5 months ago
Josh was excellent! Explained what he would do and what would be checked. Very professional. I’m already booked for next Spring!
The young man was very responsive. Worked his butt off in the very hot attic and got us up and running. Very polite. Very knowledgeable. Very much appreciated.
Austin was a great tech. He took his time and took care of installing the components correctly.
Dakotah Skinner
8 months ago
My AC wasn’t working last night and I called them to see if I could get it repaired thinking it would be weeks out for service. They got me in same day, Alejandro was great and extremely nice. Took care of everything and got our AC working quickly.
Christy McSwiggin
8 months ago
Sean is great! Fast friendly service! BUT the repair only lasted an hour or so!! My AC is NOT working AGAIN! I called for service and was told 1pm-4pm TOMORROW!?!? Elderly couple w/2 small double coated dogs in 88 degree house and climbing at 9pm! …I asked for a manager and the woman snickered!!! OMG! NOT HAPPY AT ALL RIGHT NOW! UPDATE— the Mgr DID call me last night & sent Sean back to give us a temporary fix until a senior tech could come this morning to find and repair/replace the issue! There’s the customer service I enjoy & believe all businesses should strive toward! Awaiting the repairman for the fix! Thx Chas Roberts
Thanks for very quickly repaired for my AC condensation line. Your professional and quick services were highly graded for the benefits of many customers to come.
Travis Karpuleon
7 months ago
I had my HVAC systems go down and company responded within an appropriate time. Mark R responded and provided wonderful business representation. Mark R was courteous and professional and tackled the problem we had with genuine care.
Martha Mcafee
2 months ago
Excellent service by Roberto. He really lives up to the great reputation of Chas Roberts.
Susan Jewell
4 months ago
My husband and I thought Hugo was very kind and professional and provided five star customer service. We are very pleased !
Michael Brick - The Brick as he is called in Chas Roberts came in to service as part of builder warranty and he was amazing !! He was very courteous and it was a minor work but after that he checked everything to make sure everything was good, made some adjustments explained things to us (we are new home owners). He just rocks and is great brand ambassador for Chas Roberts and now I will always go with Chas Roberts, I am so impressed.
Denise Jackson
8 months ago
Benjamin was really thorough and fixing our AC. He Explained the whole process, and how we need to follow up with the plumber on a different issue. Benjamin was great!!
So, bought a new home a year after, the ac unit was making a squeaking sound from fan motor. This happened after we had rain. So I called them, 1 month for there repair people to come out. Ok, not a major rush. One month later they come out and it wasn’t squeaking anymore. Fine, then the guy told me $500.00 to replace it, I said it’s under warranty isn’t it, he said parts only. I said I will wait if it’s under warranty. One year later the upstairs unit is blowing hot air. 90 degrees, so called them that night and said someone will call me at 8 am, no call. So I called at 9 am, she told me they can come out a week later, are you kidding, what a joke! This company is a major joke. Oh, I failed to mention the first day we moved into this new home, ac wasn’t cooling down stairs, we kept lowering temp down stairs and raising upstairs because upstairs was freezing. Next day we found out the messed up and switched wiring so upstairs ran on downstairs and downstairs ran on upstairs. What a joke! Do your self a favor, stay away from Chas Roberts.
Leo came over and did an amazing job! He found a leak that no one else could. He was also extremely nice! Seriously Chas Roberts needs to give that guy a raise.Normally I don’t post reviews but I wanted to make sure Leo got the props he deserves!
shelby mallory
a year ago
Alejandro = A+++! You never know who’s going to show up at your house and boy was Alejandro a pleasant surprise. His passion for his work and attention to detail showed in work and the way he spoke to us about the condition of our systems. The HVAC industry in Arizona needs more professionals like Alejandro.
I had the evaporator coil replaced for the second time in less than 2 years. My home was finished in April 2019, relatively new. Hugo & Alejandro with Chas Roberts both worked together as a team and at this point my system seems to be running great. When I compare this most recent experience with the first experience (summer of 2020)...there is no comparison. Chas Roberts gets a bad rap because a lot of the technicians are not really that good. However, if you get the right technician(s) you actually feel good about the situation. As long as I can get Hugo or Alejandro I will not worry. They are professional, courteous and they demonstrated confidence while exhibiting excellence when working on my system. Highly recommended gentlemen.
Alejandro was great. He was early, very helpful and knowledgeable about what he was doing. Did great work and did it in a timely manner. He was very polite and answered any questions I asked. He explained his whole process on what he was doing so that we knew what to expect and double checked all his work. Great guy overall. Thank you
Had an emergency A/c issue with our main zoning damper motor failure. Home was getting hotter by the minute and Chas responded quickly and installed a new motor. Sean was professional, neat, and efficient. Thank you!
Teri Merlino
6 months ago
Jacob was very professional while replacing our water heater. He was diligent during his job and cleaned up well afterwards.
Alejandro was great! He took the time to educate my wife and I on best practices for taking care of our unit and what to be mindful of. He was professional, kind, and listened to any concerns we had.Looking forward to working with him again in the future!
Joshua James Bailey
a year ago
Leo was awesome! Super polite and and took good care of everything around him in the home…. We've used Chas Roberts Since 2003 with our 1st home, we've never had a chance to get to know a Tech and he was able to explain everything really well in addition to his cheerful smile :) Our heat and air is back! TY
Technician was courteous and professional and completed the repair in a timely fashion with minimal inconvenience to the homeowner.
Had an issue with my thermostat not receiving power. Alejandro Lisboa arrived and was able to troubleshoot the issue rather quickly and diagnose the rest of my system to insure that the heater would be working once the colder part of winter hit. Very nice and professional during the entire visit. 10/10
Susan Jacobsen
a year ago
The 3 men that came to our home to do a courtesy check on our air conditioning, educate us on the thermostat, and explain how our ac/heating system worked did an excellent job.They were very knowledgeable and respectful.They took the time to go over all our questions. We would highly recommend them to come do any repair job if ever needed.
Gavin Fisher
9 months ago
I never leave reviews. Brand new home build, 4 months old today. This company has been out to my house 5 plus times for the same problem and dont fix the root cause. My ac goes out nearly every single day. they replaced the ac compressor, had to get them back out to my house due to them not putting enough freon in the system, then telling me its normal for the ac not to cool under 76 in 110 degree weather. After correcting the freon, about 2 weeks later the unit started to shake and shut down again. The company comes out and finds the ducking was not wrapped correctly due to the last tech not putting it back together as it was. Then says nothing wrongs. Happened again the next day. Argue with them on the phone. So they blocked me from using them. Have to go through the builder. They also tried to get out of their obligation for warranty. Not to mention this has been happening as soon as i started using the ac system. The texhs are nice, the hr and Adam are aweful, careless, unprofessional people. The manager would not even talk to me (adam). Bottom line guys, when you need these guys to stand by their work and product they will make it difficult for you. Make excuses. And call you crazy. I even provided a video of the unit failing. Its the middle of the summer in Arizona. I have animals that cant handle the heat. If you like what you hear i would say these guys are perfect, but if you want better service i would say go elsewhere
Betora Spencer
a year ago
Alejandro was amazing and went above and beyond what I was expecting for service. He was kind, professional and most importantly for me: flexible. Provided helpful pictures to show what was going on with my heating system. His knowledge and expertise are top notch! Superior customer service from Alejandro!
Before Alejandro came into our home, he took the time to call 30 minutes ahead of time to be sure we will be home. When he arrived he was very polite and kept his professionalism and efficiency while my family and I did our own thing. I felt like I could trust him coming in and out of the house and in and out of the bedrooms. He came in to check for a leak in the attic and took the time to find the actual problem, which is a communication problem with the thermostats. He also made sure we understood what the problem was and educated us while working. Definitely great experience!
Loretta Pimentel
a year ago
Alejandro did an excellent job! He was very thorough and gave us great customer service. He was very informative and we felt he went above and beyond! We wish there were more workers like Alejandro. He showed us by what he did that he truly cares about his job and customers!
Glen Waskiewicz
2 months ago
Service tech explained issue and resolved it; additionally checked unit to determine it was operating normally. Very professional and respectful.
We had Alejandro. Very good at his work. Explained our new thermostat, a replacement, in great detail. Polite, early to our house, very thorough and clear with his work. Thank you for sending him here.
Kevin Thongkham
a year ago
Alejandro was very professional and polite. Also, he was knowledgeable in this whole HVAC and heating system. He explained everything about why my furnace was overheating and even showed me that I had a little air filter above the two main air filters. Home builder failed to mention that to me. I didn’t know that was even there! Highly recommend and appreciate his service.Thanks,Kevin T.
charles jost
9 months ago
We recently bought a house in Paradise Valley . Chaz Robert company did the install of the A/C unit with the previous owner. 2 weeks ago the east wing ac went down. Chaz Robert came after few days claiming it was not urgent. The tech said that the grounding was defective . We have been without a/c for 10 days .This company is not accountable and I will not recommend.
Phillip Leroy
3 months ago
We've been utilizing this company for over 5 years and wouldn't change a thing. Staff are friendly, professional and knowledgeable.
Mario Dominguez
a year ago
Alejandro Lisboa was the tech who came out to fix my heating issue. Alejando was polite, professional and very informative. He was very careful around walls when carrying a ladder, he wore boot covers and provided great customer service. I can honestly say we haven't had this great of all around customer service in a long time. Thank you for sendind Alejandro to our residents, I would highly recommend your services to everyone!
Alexander Supalla
a year ago
Alejandro was very professional and knowledge. My last experience with Chas Roberts with a different technician made me think twice about having them out again. This time, Alejandro changed my mind and I had a very positive experience. He was able to fix our heating temporarily until new parts come in. He explained everything he did and was very friendly during his visit. Alejandro is the Gold Standard for AC & Heating technicians.
Milehigh Golden
a year ago
Service was A++++Alejandro our technician was on time, knowledgeable, respectful, thorough, and got the job done. Beyond that, and most importantly Alejandro was without a doubt the best overall technician we have EVER had the pleasure of meeting and we have met countless of technicians through the years I just can’t say enough good things about him. If we ever need something done with our heating or cooling in the future, I will be specifically asking for Alejandro. He was all around the best!!
justin celaya
6 months ago
Horrible place to work for. Ran by very greedy, heartless, and unsympathetic people, who couldn’t care less about their employees. You’re nothing but a number while working for them. Once you upset them in the slightest way, they will make your life hell while working for them with a target on your back until you quit. They’ll go as far as dig up the past to find an excuse to go after you.
Our technician Leonard was remarkable and professional to the core. Our bathroom ceiling fan was faulty. He thoroughly scoped the problem and offered a perfect solution. Thank you!We call him Sir Leonard. He is great! Good jobChasRoberts
Customer service was perfect from start to finish. I called Chas Roberts because my A/C was not working. The gal who answered the phone was really friendly and had a great attitude and seemed to really like her job. Our HVAC tech, Finley, was outstanding. He was very professional and personable and repaired our unit in a very timely manner. I highly recommend this company.
Super fast response! Had my order ready within a few days and installed in MINUTES! Awesome customer service the tech Damon went above and beyond to make sure my system was working before he left!
I wanted to write a review for Chas Roberts Air Conditioning. I recently went on vacation and when I was have fun with no cares in the world, My kids called and informed me that one of the air conditioners stopped working. Never fails that when your are on vacation, something happens. I called Chas Roberts and I have to tell you, they were amazing to work with. They called me back when they said they would, They found the part my unit needed in stock while the other companies I called, said it would take them days to get the part ordered and even longer to get it repaired. I had my unit up and running quickly. Much faster than what I even dreamed of! I completely understand that in this world today, you have manpower and raw material shortages so things may take a while but its how a company responds. They had the parts in stock, the provided exceptional customer service at an affordable price and I am an extremely happy customer. I would recommend this company without hesitation.
The serviceman showed on-time (well, almost. Just a short delay, quite acceptable). Replaced the capacitor and the breaker in the wall. Perfectly executed. Went beyond and above and checked the connections to the fuses in the pannel. Outstanding. I will continue using this service.
Kristie Schreiber
a year ago
Leo really impressed us with his knowledge of our system and maintained a friendly and professional demeanor. He went above and beyond to fix the problem that 3 other Chaz Roberts employees were unable/unwilling to do. I would highly recommend this company to family and friends solely because of him.
Karen McPherson
8 months ago
Unlike other companies, Chas Roberts sent a professional who understood the problem and resolved. He was friendly and courteous. I appreciated he took care in bringing in his ladder.
My tech was very friendly and while I'd been without ac overnight he was able to get me to laugh about it knowing he'd have me under ac within the hour. Professional, timely and responsive!
Despite the circumstances that led us to need HVAC repair services, the techs that come out and the reps that answer calls are very knowledgeable, professional, and friendly. Leo was able to resolve the issue quickly and proficiently. He was very responsive to our queries and took the time to inform us of follow up care and attention. I would recommend Chas Roberts for HVAC needs. And we appreciate Leo for his professionalism and expertise.
Jamie Gustafson
a year ago
Alejandro was our technician and I cannot praise him enough! He was professional and kind, as well as quite knowledgeable in his field of work and study. He stayed and listened until he figured out the problem. He was never bothered that the issue didn't appear right away or that it took a few tries to find it. He was diligent and truly interested in helping us. If ever there is a reason for Chas Roberts to come out in the future, it would make me more than happy if it were Alejandro, as I know I can put my trust I him.
Michael Blackman
9 months ago
The tech was very professional and helpful. He also gave me good and clear advice on my water heater which was unrelated to the problem he repaired. My only concern was the cost was a more than I was expecting.
Cashmier Quinn
a year ago
Leo did an amazing job. We had a not so great experience with a different employee that came out 3 different times. Leo listen to our concerns and listened to what we were saying was going on and wrong. He took the time to thoroughly investigate what was wrong and set up for the next steps to be taken care of. Kuddos to him!
Called to talk to someone got after hour person and she was so incredibly rude. Sent a message on Facebook no reply. Went to Parker and Sons and got treated well.
Renee' K Andrews (Ne'ne')
9 months ago
Super nice Technician came out today and educated me on what was wrong with the units setup, and what needs to be done to correct the problem from recurring. I couldn't be happier with the excellent customer service and work done by my Technician, Benjamin. Thank you Benjamin!!!
Changed large vents by garage door entry due to vents both clamps on them defective. Also corrected air flow in primary bathroom
Leo is so knowledgeable, very Thoroughand explained everything. It took a year and 3 calls to finally get a EXCELLENT Technician that knew what he was doing! Great asset to your company, he’s definitely a keep! Young kid and super smart! Hope he gets paid well, he deserves it!
CHRISTOPHER Scott
a year ago
The technician Alejandro called before arriving at my home. We discussed the HVAC issue in detail including reviewing pictures I had showing the problem, and he explained what steps he was going to take based on the initial inspection. When the work was done, Alejandro showed me pictures he took of the now repaired water pipe and in addition he repaired a faulty air duct not included in the work order. All in all the experience was very positive.
Evan was very easy to work with. He were professional, attentive and answered all our questions (of which there were many). We were on a tight time frame to mitigate the damage and he was very respectful of that fact. Highly recommend this company.
Thorsten Farrell
2 months ago
On time, polite, professional, knowledgeable and didn't try to sell me anything I didn't need. Good job!
Alejandro Lisboa was absolutely amazing and I will forever request him as our technician. Very knowledgeable and really cares about how we feel. All I can say is thank you Alejandro you roc
Contacting the yesterday afternoon about a failed water heater and they made an appointment for 9-10 the next morning on a Sunday. The tech Evan called 30 min ahead as promised and even asked if he could arrive 20 min early which was perfect for me.Evan was courteous efficient and had it replaced much faster than expected.Terrific service!
Melanie Nielsen
9 months ago
Replaced water heater. Although I thought the cost was absolutely ridiculous - everything is nowadays. Evan was great! Kind, courteous, as fast as possible, kept us informed, cleaned up after himself, explained everything, overall, he gets a 10+!!!
Thanks to Ricardo who was the person that came out to check my AC, very good customer service, and very professional. He fixed right away. Thank you so much again Ricardo great job.
Katie Tarabochia
a year ago
I called because the AC went out and I knew I was close to the end of my warranty. I was anxious about that and Grace could tell by my voice. She calmly helped me check on y warranty and even though it was 4 days past I was allowed to use it till the end of the month. It was the Last day of the month. She managed to get a repairman out for me within hours. Grace was extremely helpful
Angela Witte
2 months ago
Great guy, very professional and knowledgeable at his job. Very happy with the work.
Thank you!
Emily Nelsen
7 months ago
New home AC orientation. Gentlemen walked me through every AC detail you can think of and ensured I knew how my system worked and felt comfortable using it.
Our furnace was not working last Saturday morning. I called Chas Roberts and scheduled a service call. I believe I was told there would be an $80.00 service charge. The technician (Jake Nitura) came out that day and inspected the furnace. He determined that the problem was actually caused by the angle of a pressure hose and a missing GFCI switch. He was able to restore the system to working order and explained that the service call and GFCI switch would be covered under warranty. There was no charge for the service call and Jake indicated that he had ordered the switch that was needed. I received a follow up call earlier this week that Chas Roberts had received the switch and was setting up an appointment for installation. The technician that came out was Ricardo Gallegos. He installed the switch and also helped remedy an annoying fan noise in the owner's suite bathroom. Both Jake and Ricardo were great. They were knowledgeable and professional and could not have been nicer. A very positive and pleasant customer service experience.
Aline Musafiri
a year ago
This is a great company, they really do the job well. Curt came in he was respectful, kind and he really knew what he was doing and fixed my air conditioner quickly without hesitation. I will definitely continue to use this company even after warranty expires. Thanks Chas Roberts!!
Phillip Fisher
3 months ago
Good man. Interactive, provides good recommendations. .Much respect to an individual that hears a customer.
Tiffany Bethea
4 months ago
My heat was not working and they have come out twice and it still doesn’t work. I’m now having to call again to request my heat be fixed correctly. This is unacceptable! I’m very disappointed in the service I’ve received.
Alejandro was extremely professional and thorough. He maneuvered a huge ladder all the way through my house without touching a wall and wore boot covers whenever indoors. Very conscientious.
Alejandro was unbelievable! He troubleshot and diagnosed my unit and worked diligently till the entire problem was fixed. He is thorough and precise and managed to identify every issue within my home to nullify the problem! He is professional and a master at his craft. He truly exceeds all of my expectations!
Jennifer Greeley
7 months ago
Same day service - so important this time of year. The tech was friendly and took care of the issue. Will use them again.
Alejandro Lisboa was the technician from Chas Robert’s.AC.He was amazing and extremely professional. He came in and educated me on the ventilation system of my home.In addition he reinforced prior teachings made at home orientation walk through.I was so pleased with his service.Chas Robert’s have some very professional and efficient employees.Thank you Alejandro so much!!!!Sharon
Had my AC go out in my new build house and unfortunately this was the vendor they chose to warranty the AC and Plumbing. This company tried to say that if I had another certified technician complete the repair needed, they would void the remaining 4 years of warranty on my home. THIS IS ILLEGAL. There are laws in place and companies CAN NOT tell you this or void your warranty for this. I am beyond annoyed at this company after they told us they would take 8 days to fix our unit and wouldn't allow us to use another company. I wish I knew back then what they were doing was illegal. My wife, 2 cats and dog and myself all had to suffer in the July heat because this company illegally said I wasn't allowed to have another company repair if I wanted to keep my warranty.I ADVISE ANYONE LOOKING FOR REPAIRS/MAINTENANCE TO LOOK ELSEWHERE. This company is very SHADY. They have no morals and do not care for their clients. They would prefer we suffer to make an extra few bucks.
The one good thing about Chas Roberts has been their techs. Alejandro was great! He arrived early and was knowledgeable about the work that needed to be done and was able to make the repairs necessary.
Alejandro Lisboa was the service tech who replaced a large warped air vent. He called ahead to ensure that he could come earlier than scheduled. He installed the new vent very quickly and cleaned up the mess. Very happy with the professional job that Alejandro did!
I live in a new Lennar community. Reached out to Chas Roberts as my unit stopped working and they are the initial installer. The woman I spoke with initially last night (4/28/22) was very nice actually. Let me know she would have someone contact me this morning. I did actually receive a call this morning. I let the woman I was speaking with this morning know I believed my capacitor was no longer working. She let me know it would be May 11th at the earliest she could schedule a tech out. I just laughed. A capacitor takes about 10 minutes to install. What's a bigger shame is I was a huge advocate for Chas Roberts in Tucson after spending just under 30 yrs in the homebuilding industry. I had created a great relationship with Dan their GM at the time. My family moved to the PHX area two years ago to be closer to grandkids. What I can tell you is I will never refer Chas Roberts PHX for anything moving forward. I did find a local company and talked with the owner within 15 minutes of the Chas Roberts debacle this morning. He showed up to my home within 45 minutes of my call and had us up and running again within 5 minutes of his arrival. If you live in Surprise and our reading this, please reach out and I will provide the name of an AWESOME AND RESPONSIVE HVAC COMPANY.
DO NOT CALL CHAS ROBERTS! We purchased our new home in April of 2020 and our A/C unit stopped working. Our builder told us to call Chas Roberts to have them fix the problem. We had to agree to an $85 trip charge and wait three days for our tech. The tech notified us that there was no refrigerant and said that he needed to perform a leak test. This test costed $200. He performed the test and found that the leak was at a loose fitting connected to the A/C compressor. He said that the refrigerant and labor was not covered under warranty and that it was going to cost $800. I explained to him that this was ridiculous. He went from saying that this is common and then in said that it is rare. He also said that it would cost $500, then changed the cost to $800 in the same sentence. I was so damn confused. This company seems really shady! Do yourself a favor and call someone else. We are out $200 and still don't have a working unit that is less than two years old.
Kelsey Hemmingson
a year ago
Alejandro was SUPER helpful and very informative. Not only did he repair the unit but he taught us so much about how everything works and how to elongate the life of our system. Highly recommend!!!
Liza Jaramillo
a year ago
We would like to express our appreciation to Jordan! When Jordan showed up to our home for a service call he had a positive attitude, very polite, and professional. He had great work ethic and very diligent in his approach. Thank you Jordan for a job well done!
Sandra-Al Kaluau
a year ago
Alejandro was very respectful, informative and knowledgeable. His customer service is on point. Thank you Alejandro for explaining what was done and what recommendations he had for us as first time home owners in a new build. Happy holidays Alejandro!
Luis was very professional and thorough. He checked everything out fully.
Samuel St. Clair
6 months ago
Chas Roberts has been flawless every time. Gyasi in particular is amazing!
Steven Hoskins
2 months ago
I have used Chas Roberts exclusively for my AC/HVAC services. I have never needed to look elsewhere as I have never had a bad experience with Chas Roberts. Nothing beats fast and excellent service when your AC has trouble in a Phoenix, Arizona summer.
Leo was very professional and is a pleasant young man. Leo fixed my furnace flue and made sure the ventilation was not touching which would make it a fire hazard. Leo cleaned up the insulation mess. After having this item on my warranty repair list for a year I can finally check this item off as being done. He also showed me how to reconnect my thermostat app. Thank you Leo!
Sylvia Mcdaniels
5 months ago
I've been using Chas Roberts for 16 years and have always had a good experience.
Courteous service personnel. Listened to customer. Had correct oem parts on service truck.
Freddy was thorough and knowledgeable. Once the issue was discovered, he called the supervisor of maintenance through our builder to make sure everything is taken care of right away. Very happy with his professionalism and service!
We haven’t had any issues with this company before. A tech came out after 3 weeks of waiting for a part that we originally were told would take the weekend to receive. The tech came out for an hour and then told me he received another job and had to go but the main office would call us. He left the job to go somewhere else. Im sorry, but what?The job did not get fixed. Our AC is still broken. I called them and the person who answered the phone did not listen to a thing I said and just ensured he would have them call me ASAP. Which they didn’t, but they did call my husband to ask how the appointment went and if everything was running smoothly. I returned the call immediately and after 10 minutes on hold, it went to voicemail. I’ve now been on hold with them again for 10+ minutes. Unacceptable.
I have to say I was close to looking for another company. Luckily for Chas Roberts they have employees like Evan. Evan showed up today to complete the repairs of our 3.5 year old tankless hot water heater, what was thought to be a change out of an ignitor, thermostat etc. However a couple over sites by the last 2 techs resulted in a minor service call for Evan. He was thorough, considerate, detailed and professional and to top it off didn’t charge us a penny. Thanks Evan!
Pam Hendershot
7 months ago
Chas Roberts has awesome customer service. They are prompt and courteous. Very honest. Wont rip you off
Thank you Nick Dunn for the great orientation. He answered all the questions & concerns I had & explained to me what I needed to know about the system in detail. He was very friendly & communicative.
They were able to get us in on a Sunday late afternoon/early evening when our AC was completely down and it was 112 out. Jorge immediately found the issue and got us up and running within an hour.
Alejando LisboaOur Ac Went out on Thanksgiving and never thought they would come out and check out my ac unit. They Came not on time but super earlier than we thought. We were super glad someone came. To find out they needed to order the part. They said would take 7-10days but came in, in less time. Give thanks to Alejando Lisboa for doing a great job with our ac unit. He was very professional. He didn’t leave until he knew our ac was in working and running good. I would honestly recommend this company.
Arnold Brunson
9 months ago
Fernando did an amazing job! He was on time, quick with finding & solving the problem, and courteous. He really represented your company well.
Denise Bouzid
8 months ago
Damon was professional and not only checked the noise problem I called about but checked everything else as well. Thorough job! Thank you
Jacen Bridges
7 months ago
I use Chas for my HVAC maintenance, I was really impressed with Finley. Good technicians like him keep me using Chas Roberts. Thank you!
Chas Roberts seems to have employees that lack skill and knowledge. They have been over about 8x. This is a 2.5 yr old unit & now it spewed oil everywhere and it needs a new condenser. Chas Roberts said it will be 2 months to just come look at it and we can go with different AC company ( which we did). the system was installed incorrectly (which they are blaming the builder) we had an electrical fire and the compressor replaced, and now the condenser. Chas Roberts seems to do a patch up job until the warranty runs out and then they dont even care to service it.edit to reply: the 2 AC units were wired incorrectly at installation, they were not properly wired to the correct dedicated circuit and thats what caused electrical problems. Its in your records and you can google it thats what caused the breakers to trip and the electrical fire but thanks for blaming the builder for your incompetency.Also you didnt replace anything at no cost your recorded phone call stated you charged the builder thats why you will not provide me records of the issues. the compressor was charged to the manufacture. Being out to service an AC unit 8 times shows its not being handled correctly. Nice of Chas Roberts to blame everyone else for their mishandling.
Lisa Swiebocki
9 months ago
Alejandro was great. He came out and figured out what was wrong with the AC unit. He spent good time making sure that he knew what the problem was and was able to fix it.
Josefina Santibanez
a year ago
Alejandro came to my rescue and peace if mind re:gas furnace. Hopefully the issue will stay fixed. He also educated me on the safety/protectors built into the system. And made me aware of a filter in my house that I wasn't aware of, apparently there are 6 filters to be changed not 5. I am so happy he took the time to explain system to me verbally and with pictures of my furnace. The heater shutting off even after annual inspection only meant something was still wrong. I moved in 10/2020 the heater did not work.fixed 05/2021 (covid I was told). Inspected 12/2021 ready to go ,no issues.Finding the right Dr helps w/ your illness and peace if mind if they explain details. Alejandro is my dr for my gas furnace/heater he explained the details and also took the time to tell me what to look for re: my cooling/heating system and when to call Chas Robert's.THANK YOU ALEJANDRO
Elmer Tattersall
a year ago
We have used this company since we purchased our home in the fall of 2019, our home is nearly 5 yrs old, and this company installed the HVAC when home was being built . We have always had great service, ontime, professional , I feel a fair price, the technicians have always been care not to track in the house by wearing booties. Hugo just did our winter check up for our furnace, he made sure we understood how our system works and what we can do to make it work effeciently. I just made our appointment for our spring check up with Lacy in customer service , she also did a great job, I would give this company and it's employees high marks.
Alejandro was the technician that came out to fix our heater he explained everything to us! and was able to fix the problem in no time.. We love when tech’s have such a great attitude and answer all your questions . Thank you.
keith mcdonald
7 months ago
Dave serviced my 2 units today, did an outstanding job. I would highly recommend Chas Roberts for your A/C needs.
Roseanna Hullinger
7 months ago
Ray from Chas Roberts was so nice and so helpful. I hope Chas Roberts hires more people as professional and courteous as Ray.
Patty McClure
2 months ago
Hugo was such a pleasant technician. Very knowledgeable and thorough.
Eric Sax Davidson
8 months ago
Very prompt, profession and fair. The tech explained what needed to be done and my options. Chas Robert’s is a good company with integrity.
Velma N. Holmes
a year ago
In October 2020, I called Chas Robert’s to perform maintenance on my AC unit. They installed the system in my new build. When the Tech shows up he stated that with the Maintenance Plan I purchased that he/they would be doing a Heating Inspection and not the AC inspection. Technician stated they do AC inspection in April. Okay it’s April, I called to schedule maintenance and I am told that it would be September availability since they were booked up for maintenance till then. Plus I was told they started booking in February for maintenance inspection. She then finds an available appointment in August, after I complained that this entire maintenance plan was a SCAM. I question that if they are booked till September for maintenance what happens if I need AC repair. Then she states because I have the maintenance plan they would respond within 24 hours. So I paid $195 for a yearly maintenance plan to ensure a 24 hour waiting period for a breakdown/repair if needed. As I advise the Phone Rep if I could get a Technician to respond for maintenance before a breakdown it would be more advantageous to me the Customer. As I told the Rep I am keeping the appointment because I have already paid for the service. But “if” my AC requires any type of service before then Chas Roberts would not be the Service Provider that I would call. Also the Phone Rep states that the policy of booking start in February was on my Invoice, something I never received. Since all I received was a digital receipt of payment. Just say NO to their Maintenance Plan.
Heather Jarrell
6 months ago
Talk about a company who gets it right!They are professional, kind, andknowledgeable. They are family owned and it really shows in the way they treat people.Highly recommend them!!
Leo was very courteous and punctual. He explained exactly what was repaired/installed and how our AC/Heating unit work. Very pleased with his services.
Great service to keep the A/C and Heating working well. Very good value for the service. Gabriel was really professional and answered all our questions. Great job Gabriel.
This team was very professional, very polite, and I truly wish that all businesses would take their customer service cues from this company! Really great service and very much appreciated. Great all around and would hire them again in a heartbeat!
Chris Gargiulo
a year ago
Leo Bermudez was extremely professional and worked non stop to solve the issue. It is rare to have someone put the extra effort in to get the job done. I highly recommend using Leo for your HVAC issues.
Michelle Byrge
9 months ago
Came home from a work trip to a broken air conditioner with it 107 outside. Called and within 2 hours they were at the house to fix it. So thorough and professional. Thanks Craig Jr.!
Took great care of us. Very prompt actually cared about the results.
Becky Jamieson
6 months ago
HVAC system very well engineered and installed. Post installation system orientation very thorough and informative for understanding system operation
Christine Davis
10 months ago
Kasey is awesome! He really knows the business and the systems. Very knowledgeable and kind. We are converted to Chas Robert’s for our A/C needs!
Caroline Cushing
a year ago
Contacted Cha Robert's to set up maintenance appt from Spring. Grace was very helpful, even found a sooner date for Fall appt. They are booked pretty far out, not normal over the past years, but pandemic caused a backup. Grace was very professional and friendly, went above and beyond from what I expected at my call. Her customer service was wonderful, she will move up quickly. Restored my faith in the company we have used for a few years.
Michael Enriquez
10 months ago
Alejandro was very professional, efficient and knew exactly what he was doing. A+ service hands down.Thank you!-Michael Enriquez
Bought a house from a Taylor Morrison and Chas Roberts is contracted by the builder to supply and install HVAC. The HVAC was not balanced, and not working according to how thermostat was programmed.Requested a warranty call out and was scheduled for a 3pm-7pm visit 3 weeks away. On the day of the appointment they called at 7pm to say that the service engineer was running late.I gave up waiting and at 10.15pm the engineer called to say he was outside the front of my house and could he come and look at my AC system. Apart from obviously overscheduling engineers, who makes their employees work until 10.15pm ? I declined.I called the next day and was given an appointment 5 weeks away - even though they screwed up!For the next appointment a young service technician arrived. He did not know how the thermostat worked - said it was a new one. I told him even though its a new house its an old model that's been EOL'd (End of Lifed) by the manufacturer.When I explained the problem, he did not know what to do and had to go to his truck to call someone and ask for help. He climbed around in the attic, made a mess everywhere then told me the thermostat was not working because there was a hole behind it. He plugged the hole and left. Turns out the problem still exists. I'm not sure why an unqualified technician would be sent out to investigate a problem he was not able to fix? (I'm being sarcastic - its a warranty call, no revenues, so don't waste an experienced technician!)Separately, I called to get a quote for moving my AC unit so that I can get access for a bobcat to excavate a pool in my back yard. They wanted to charge me $1500. I moved my entire house 750 miles to AZ for less than that.This company has managed to become the contractor of choice for builders and has lost sight of who the end customer is and that our time is just as valuable as theirs.
Randi Rivkin
7 months ago
Jason was phenomenal! Got our water heater flushed out in no time at all. All while being polite and courteous. Thank you Jason!
jennifer wyatt
10 months ago
UPDATE 6: (are you kidding me status)Came out yesterday. Said it was fixed. Failed overnight. Cold air again. They have zero clue what the hell they are doing.About to file BBB complaint....Update 5: (seriously getting ridiculous)Longest saga ever. They get in the part they say is bad. Yup, not what was wrong. Tried all day, decide they will order another part. Who knows when that comes or if they can fix it. 3 years, heater still won't work and they seem to have no clue. About to lose it. Very happy this is AZ and haven't frozen since still no heat, or answers.Update 4:They decided to waive the fees except the trip charge. Faith restored and updated review for their honesty and customer service in the end :)Update #3:After finally fixing it last year, it was broken again this year and not working. Now I get to pay $500 in labor for them to continually bandaid a lemon unit that seems to be bad from day 1. I hate this company. I shouldn't have to pay yearly for a unit that never worked. After 3 years on a new build I just may use a different company and get a new unit.Update#2:They finally replaced the part and it worked for a day or two and quit working again. Called for an appointment due to it immediately failing and 5 days later still no call back to even set up another appointment. Assume they just gave up attempting to fix it? Awesome, 2 year old home and no heating or cooling. Way to go Chas Roberts!Update:Downgraded to one star as they have now been out twice and still can't figure out the part. No idea when they'll figure out what is the right part or finally get it working after 3 weeks so far.If I had a choice I would not use this company. New build home that Chas Roberts installed the system. 2 years later this is my second call to repair the system. I called because our heater is not working. Took them a week to first come out, then said they needed to order a part. A week later, part comes in. They show up at midnight to install, but decide they ordered the wrong part. Just over a week they say for the new part to arrive and come out at midnight again. Hoping next week which is 3 weeks without heat they MIGHT finally fix it. Only reason 2 stars is hoping this is under warranty still. If not, I'll be livid.After all the above, finally found a manager that stuck through it, admitted it was their mistake on installation that kept making the part fail. After the best tech figured it out, it finally works. I appreciate ultimately being honest and getting it done. Just a headache to get there. So from low rating to mid. Thankful for an honest caring manager.
Richard Brown
3 months ago
Excellent technician very professional, knowledgeable and courteous.
Highly recommended.
STAR 80 STAR 80
10 months ago
My new home a/c was installed by them in 2017 and when I first turned it on that summer it was blowing out hot air.My unit was covered for everything because it was a new home.The weld was no good and refrigerant leaked out of Lennox a/c.5/31/22 I turned on a/c and hot air blew out.My a/c was covered for parts,refrigerant included.I made the mistake of calling Chas Roberts and after finding the problem.of defective coil that broke I wanted to find out how much the labor would cost.Representative was evading my question and was trying to sell me a warranty for$1,960 which is dishonest.I asked for an itemized bill of what had to be done and my request was denied.When I first called ,I asked if my Lennox warranty would be honored and was told yes,that was deceptive.Needless to say I will NEVER recommend Chas Roberts or Lennox a/c to anybody.I will be notifying the attorney general and Consumer Affairs promptly.Chas is trying to sell expensive warranties on units that still have active manufacturer warranties.
D Guthrie-Lopez
2 years ago
Installed the unit onn or brand new home and didn't even charge it fully. Also 3 out of 4 bedrooms were unusable due to the imbalance. You'd think an air conditioning company would know how to set up ducts properly. Then when we asked them to service it they told us it would be two months out. On a brand new house!!!! No way. After arguing with them back a forth they finally moved up the service date but the guy that came out to do the service didn't bring the right tools to measure the air flow claiming he's been doing it long enough to judge by feel. The master bedroom and older kids room are still disgustingly hot.Im 9 months pregnant and sleeping in my 7 year olds room cuz his is the only bedroom in the house with proper air flow. So now when I ask them to come back out and fix the issue they should have already addressed they tell me they can't service it for 2 more weeks. Well the baby is being born in 3 days and they think it is acceptable to bring a newborn in to a house with inconsistent temperatures. They expect me, a new born and a 7 year old to all share a room because they can't balance a house properly. This is absolutely disgraceful.
Brooke Mueller
a year ago
Alejandro was called to my home for a thermostat repair. Start to finish Alejandro was very informative from time of arrival to locating the cause of the problem and how the repair was done. This service was quick and very professional! Thank you!
Our AC stopped working after a year and half of it being installed by Chas Roberts. When we called to see about getting a technician out to the home, the customer service rep reported that they didn’t have any availability until 2 weeks out. We live in Arizona, the home got hot and humid real quick. The customer service rep simply said to search Google for another AC company to come out and service our home. After spending thousands of dollars on a unit through Chas Roberts, this is how we get treated. We ended up going with George Brazil and they came out within less than 12 hours and fixed our unit. We will be taking our business elsewhere from now on.
Desirae Ramirez-White
2 years ago
We had our A/C unit go out in the summer of 2019. We were under warranty, so the contractor was Chas Roberts per usual. Our first appointment time was a no-show. The second appointment, they replaced the motor, and it went out a day later. The third appointment, they showed up 12 hours later than stated (in the middle of Arizona summer). The next day, woke up to rattling and a loud bang and violent scraping noises. Long story short, they blew out 3 motors, damaged the housing unit, and one technician shocked himself and fell through the drywall. Chas Roberts said they would send someone to fix the damaged drywall, and never did. When installing the last motor, they said the previous technician didn’t secure the motor correctly which resulted in it falling and damaging the housing unit causing sparks that ultimately could’ve resulted in a house fire.After replacing that motor, they refused to replace the housing unit because it was “still functional.” We didn’t think we had any problems after that because we trusted their word. Fast forward to this week, we discovered there was no hot/cold air flowing through the downstairs ducts. We’re no longer under warranty with Chas Roberts, so we hired a trusted company to troubleshoot. What they discovered in the attic was a rats nest of poor wiring, damaged furnace components, a cracked heat exchanger, resulting in a carbon monoxide leak. We just called them to tell them they need to be held accountable, and they said they can do nothing but charge us to come look at it and “give us a deal” on parts. The representative pretty much told us that we were lied to by previous technicians but still did nothing to resolve it. We’re now out $2000+.Chas Roberts has uneducated technicians and poor communication that could result in your home and family in danger. DO NOT work with them if you can help it. They will only do more damage than good. Find a trusted family business elsewhere and save yourself the trouble.
I have used them since 2016 and find them expensive but had been fairly reliable. In the past month I have been so disappointed. I called and clearly explained plumbing modifications we wanted and got a guy who had no clue what he was doing. We got stuck with$150 service fee for him coming out to preform something clearly above his skill level - even though I explained on the phone what we needed.Tonight I have been waiting around since 1 pm today for our annual AC maintenance. The window was 1-5pm. I did get a text that he would be at “later end of window” or later. The I got a call after 6 saying he was “on his way”.I called and got technician and, through no faultOf his, he was still a half hour away. I canceled. Called office and said “get me someone this week or I am gone”. No appointments - no trying - I am on to another company. No effort at all.
Chas Roberts was the install company for our new build. We are 1-1/2 years living in our new home, The AC suddenly stopped working. We called for an Emergency service call. Was told 10 days before anyone would be here. (Mid July in AZ). There customer service is horrible. I have talked to a few neighbors that have had the same issue. Do not use this company for any of your AC needs. If I could give a no star review I would. they were willing to leave my family and I to figure it out.
Nilsa Martinez
11 months ago
Employees like Alejandro restore my faith in amazing service employees. He was so knowledgeable professional personable and showed true care for the client. Exceptional service!
I had HAROLD who was totally professional, kind, patient and installed and did the maintenance of my units. He is a total asset to Chas Roberts and I respectfully request him to do all my service, installation and repairs from now on.
Thank you Chas Roberts for being “there” as always when I need you. Patricia Wolfe
Greg Phillips
6 months ago
First time using Chase Robert's, will be repeat customer when needed for sure. Evan was Top Notch!
Cherald Patrick
a year ago
Chas Roberts installed the unit for my new build, so I decided to have them come out and diagnosis my no cold air which turned out to be a leak. 8 months ago, the technician could not locate the leak and he put refrigerant in my system and told me to call if I have any further issues. Now its April and I have no cold air, so I called to schedule an appointment again since they put the refrigerant in. After holding on the phone for a while, I almost changed my mind due to the unfriendly customer service person, but I ended up scheduling anyways. They were booked out a week and half and I was told that there was no way for me to get an earlier date, so I waited. The technician come out and he did find the leak but told me that they would not provide any discounts for the refrigerant that leaked out due to their technician not diagnosing the issue 8 months ago. Not to mention, they do not know how to balance the air in the rooms. I have several rooms that do not have sufficient air flow. I will never use Chas Roberts again.
Alejandro Lisboa was fantastic. He was friendly, very helpful, and even went above and beyond to answer random questions. I am very satisfied with your company because of the service Alejandro provided. A+++++
Daniel Mahlandt
4 months ago
They were amazing from scheduling to getting our furnace fixed.
Alejandro was a great technician.
Very personable and knowledgeable.
He arrived on time fixed are problem quickly. Thanks again for the GREAT service.
Josie Silguero
a year ago
Alejandro was Wonderful informative worked well and made sure that everything was running before he left. He was also very courteous and offered to wear booties in the house so that he didn’t get the floor is dirty cleaned up after himself and was very kind overall
phillip cundiff
a year ago
Alejandro was very informative as well as polite. He was very quick while being precise. I would use this company again only because of how well Alejandro did his job.
Larry Teresi
10 months ago
Service on our mewer AC unit was great.
Service man knew exactly the problem and fixed it within a half hour. I would recommend them in the future.
High Feather
8 months ago
Alejandro was excellent! He made all the repairs in a timely and efficient manner and went above and beyond! Highly recommend!
Cheri Hernandez
a year ago
Alejandro was so very nice and informative! Explained what the fresh air circulation unit does and helped we with a booklet for my thermostat.
John was very professional and helped discover the issue quickly.
Sales rep came out read me quotes for 3 different units but didn’t provide me with any documentation. Then said after checking online the distributors didn’t have any in stock but he would have the girls in the office call around & would let me know. I called the next week to ask for a status & he said he couldn’t find anything & was trying to stick to the lower price range. I told him price didn’t matter & I needed air conditioning as the temperature was 95 at night inside the house. He said he would contact all of the distributors and would get back to me. That was over 3 weeks ago. I contacted another company whose rep came out, called a distributor who said they had a few units, I went with the higher one & it was installed the next day. I’ve had ac for 3 weeks now and will NEVER recommend or contact Chas Roberts in the future.
Augustus Olthafer
a year ago
I did not interact with Chas Roberts directly but I bought a new home in which they were the AC installation contractor. The system is a couple of years old and has a small leak resulting in the loss of freon. Upon inspection of the workmanship of the system, I can say the quality of work they performed was simply cringe-worthy. It is clear they are not focused with doing the job well or with any regard to quality. They are concerned with doing the job as quickly and as cheaply as possible so that in a couple years, when their work inevitably begins to deteriorate and break down, they can come fix and replace their original mess of a job while billing you every step of the way.
Brian was great! Went above and beyond to ensure my air conditioning was working just right. I will request him for all future air conditioning needs!
Brennan Hill
8 months ago
Alejandro called and was able to show up earlier than my scheduled time which was great. He was very knowledgeable and professional, great service!
Larry Duffield
5 months ago
One HVAC lost fluid due to pin point leak. Required new unit.
Alejandro from Chas Roberts was extremely helpful and knowledgeable about the service request.
Such a kind and patient person and an asset to his company. I really appreciated it.
Even though I had purchased an entire hvac system 2 years ago with warranty still in effect, they couldn't send a repairman out to fix a breakdown with the temperature over 100, for over a month! Called a local company and had it fixed in 2 days. Sorry Chas we're having a divorce.
Sean Morales
8 months ago
Tech was thorough and explained every part of his testing and verification of the issue. Professional and offered additional recommendations for future maintenance.
Diane Goncalves
a year ago
I am extremely displeased with the lack of service. I had an appt scheduled on 4/28 from 12-4. I was told the tech would be late. 3 hours later and a tech still had not arrived. I waited over 1 month to get an appointment and now we have to wait another month when it was not our fault. There is a lack of accountability and I am very unhappy with the company and how they dealt with their problem at our expense.
samantha deinhardt
a year ago
Alejandro was here well before the time scheduled , he was very nice and professional. He was able to come in here and quickly get our heating fixed.
Great service and very professional. Have been using them since 1995!
Anything but Peace of Mind- DO NOT USE CHAS ROBERTSOn May 31st, 2018 my family and I replaced our AC unit along with the furnace/handler with Chas Roberts. Included with the installation of a brand-new Lennox system was a 10-year warranty backed by their statement “total peace of mind warranty on everything we install & service” and “33-point quality control audit”. Just a mere 6 months later, November 2018, our heater was not working. As it would turn out the first technician did not put our furnace together correctly. After fixing our furnace, the technician stated “it was a good thing he came when I did, this could have blown up”, as we were holding our two year old in our arms. Then on May 10, 2020 in the middle of a hot day, our AC was not blowing cool air. Forcing us to take days off work and to stay outside of our home. We called Chas Roberts again, the technician told us that a leak found on the condenser coil was causing a low charge. We lost refrigerant due to the supposed leak that cost $311.15 and they wanted to charge us $2,709.13 to replace the part in our practically brand-new system. Labor warranty was only 1 year therefore this astronomical charge was for labor not for the part. Unfortunately, we could only afford the refrigerant that day and had to hold of on fixing the part. Then on October 8th, 2020 we called Chas Roberts again due to our AC unit not working and the nest displaying a code we were not familiar with. According to the technician the “nest tstat was completely drained of battery life with no wire connected”. This technician told us the thermostat wires were not replaced even though this was outlined in the contract. Then, in March 2021 once again the same code started to display on our Nest and in order for our home to cool down we had to empty out the sensor drain every two hours in order for it to work. This time we consulted a different AC technician as it would turn out our AC unit was not leaking where Chas Roberts told us it was, after his inspection the valve caps were loose and refrigerant was leaking from there. All he had to do was replace them with better caps. This required us to buy another $400 in refrigerant. After inspecting our furnace and handler, he told us that the wrong unit was installed into our home, it was not the right system. This individual was able to tell us this information after only being in our home for 20 minutes. We also paid another $107.50 for parts and labor, he replaced our sensor. We contacted Chas Roberts today and spoke with the manager Noah, despite acknowledging that they did in fact install the wrong furnace/handler they refuse to take any responsibility for all of the issues we have been dealing with. He stated that these are “separate” issues, when they all stem from installation of our unit. We are incredibly disappointed with this company and advise others to stay clear from this company. With all the technicians that have been in and out of our home, not a single individual identified the true issues we were having or they weren’t being truthful. Ultimately, the most frustrating thing is the lack of empathy and willingness to compensate us despite this situation being entirely preventable.
They fixed everything and did it-effectively and we’re very polite and respectful. I appreciate them coming out here and working to fix everything that was wrong.
Karen Hunter
7 months ago
Technicians showed up on time and were thorough. There was a problem after the service but they responded quickly, fixed the problem, and didn’t charge me.
Laura Manriquez
a year ago
I have a new build home and have my warranty through this company. They are not helpful and all there phone representatives tell you something different.My a/c broke yesterday and waited for 2 hours for a call back from their technician that never called I had to call them back from them just to tell me they couldn’t come out until 2 weeks and to just google someone that can come.Also the warranty is nonsense! They told me to get anyone to come and the warranty should cover the parts and just to let them know. But no it wasn’t like that at all.I would recommend not to use them!!!
Austin Castiglione
8 months ago
Omar is the man! Very professional and thorough. Took the time to explain things to me and the wifey. Good dude and much smarter than me.
Alejandro's technical expertise was essential to diagnose and mitigate noise issues with our AC condenser unit. Highly professional.
Chas Roberts is the installer for our new build and who is used through the builder warranty for all issues. This is now the second time they have completely missed the appointment with no call, no nothing and have rescheduled me more than 2 weeks out. I have dropped my entire day to be available for these guys and they never meet their obligations. Look elsewhere for ALL HVAC needs. They can absolutely not be counted on. 2 weeks out after they miss the appointment is the most insane thing I’ve ever heard.
Denise Blanks
5 months ago
He was very nice and easy to talk to and answered all my questions
Kassidy Schick
7 months ago
The tech who came out was amazing.. took care of our AC leak in the attic and pointed us in the right direction. Thank you!
ChasRoberts installed a new A/C unit with a 10 year warrantee. They provide annual service twice a year. The system quit after 2 years and 11 months on Friday at 9 PM one week after their tech checked the system. I called for service and was told they could schedule me next Friday (7 days later). Certainly not the service I expected based on what I paid, the age of the unit and what ChadRoberts claims in their advertising.
My technician Dakota was professional and made sure my system was working properly. Scheduling was quick and technician arrived on time.
If you live down in Maricopa, request Isaac to come out to your house to check out your AC. He's the nicest guy you'll ever meet and will explain all of your options and give great suggestions.
Steven Stewart
3 years ago
I've been in my house for approximately 16 months and have had two service visits; one as a result of my A/C unit being struck by lightening and most recently for my first annual maintenance. Both times, the service technicians were polite, professional and (from best I can tell) very thorough in their work. And both technicians were happy to increase my HVAC knowledge with their tips and recommendations. Much appreciated
Hope Torres-Lopez
10 months ago
Alejandro was very professional, showed up on time and was very knowledgeable about his job which he was nice enough to share some helpful advice.
Quick appointment, great diagnostics, reasonable price. Great experience.
Bought a new home and Chas Roberts was the contractor for the HVAC system. Several reviews speak of the exact same issues I'm having. System is not balanced and techs all tell me different things. They do not come on time and will show up after 9pm well after appointment window. Appointment window, its not a window its a guesstimate that they don't give two cents about. You are at their mercy.
Afroze Abdul
2 months ago
Excellent technician! Well knowledgeable. Explained me the problem and resolved it.
Chris Teeters
9 months ago
Joshua was just the best! He thoroughly diagnosed our failure in cooling and was able to solve the problem quickly and effectively. A++!!!
Alejandro was timely, friendly, thorough, and professional. He stayed long enough to make sure my heating system was working properly. Excellent service.
Christopher Dolan
11 months ago
Apparently Chas Roberts designed the layout of HVAC for homes in Tortosa and other communities in the area. He designs them with duct so the register locations are all along the interior walls vs the exterior walls/windows are for proper air circulation.Additionally he designs them so the intake or jumpers are right next to the registers.Chas is definitely lining his pockets with these homes and it’s horrific. If any home builder or corporation is considering using him, please avoid him.
So, if anyone is needing to buy a new AC unit and wonders if going with the more expensive, energy efficient model really is the better unit-I can tell you it is worth every penny! After lots of research and weighing the pros and cons of purchasing, I invested in a variable-speed AC unit just over a month ago and just got my APS bill. I kept everything set exactly like we had with the older (15 year old) unit and I cut my bill almost in half. When comparing last year (kept at 78 degrees) to this year (kept at 76 degrees) and last month (kept at 76 degrees old unit) and this month (kept at 76 degrees) my bill was less than my equalizer payment and I have a credit already from APS. I never have a credit this time of year! Our house is always cool, less humidity and the machine is super quiet! I might be paying on the unit for a bit, but what I'm saving in electricity and getting in comfort is absolutely worth it, plus a 10 year warranty-can't be beat! Thank you Chas Roberts.
Service tech Sean Lafferty was amazing. Had our system back up and running in no time.
Tim McWeeney
4 months ago
Jose was a very thorough tech! Great job!!
Makea-Al Kaluau
a year ago
Alejandro Lisboa was awesome! Professionalīsm at its best. He took care of our basic requests and other things he found too. He is a keeper. Mahalo for you work ??
Beware the Chas Roberts toxic kingdom, headed by Chief of Toxicology, Sissie Roberts Shank. Shank nee Roberts aka Sissie installs thousands of new AC's in new builds throughout the valley and so many of them fail and break down right at or around the 2 year mark. Such is the case in the east valley, where scores of unhappy homeowners curse the name of Chas Roberts in private Facebook groups wondering how they can get even with Sissie's toxic kingdom of minions who keep old phone calls on file, which they scan for key words to gaslight you with when you call with complaints or questions.Just google Roberta “Sissie” Roberts Shank and her SEC filings are public record. Ever wonder what the penny pinching does for her? She owns hundreds of thousands in stocks, the sale of which are public record that you can easily see on Google.Final word: beware the cheapie welds where Sissie's techs weld copper to aluminum. That's often the point of failure in the newly installed systems, where our community has seen dozens of failures and leaks. Sissie's toxic kingdom won't come back to fix it either. Just be ready for it if you see Chas Roberts on your thermostat.
Spent over 12 hours (starting last night at 10 pm) trying to communicate via phone and email with this company to get them to fix my A/C today. Their online “scheduling” system does not work. Spoke with a lady this morning that said someone would be contacting me soon. After an hour and a half of no response, I called again. I had to reiterate all my information again only to be told they were booked up for weeks! Why not call and say that to start?! It’s a Friday in Phoenix during the hottest part of the year…I get it, but don’t waste people’s time by not communicating. Good news is that Desert Diamond came out within 2 hours and fixed the issue right away!
Had a couple visits to get some work done. I was lucky enough to have Alejandro for both visits. Work was done perfectly and my home is ready for the Phoenix summer.
Ric Ballester
3 years ago
Terrible service, stay away from this company. My thermostat’s touch pad was not responding to the touch and I called because it was still under factory warranty. The tech came out and though he was somewhat professional, he wanted to originally charge $312 for labor to replace the unit since the part would be free of charge. I mentioned that I saw the same unit, new, on Amazon for $126. He went to the truck, called someone, came back and said they could do it for $202 even though he agreed that thermostat snaps off the base and can be replaced and programmed in less than 10 minutes. I said no thanks I’ll handle it myself. He left and emailed me an invoice for $85 because I had refused the service.This company is a scam, again, stay away.
Rebecca Meza
8 months ago
Cameron (not sure about the spelling?) Is very knowledgeable with his work. Thank you for all your work. You are greatly appreciated by
Daniel Tillman
2 years ago
I signed up for their every 6 month service when I bought my new build house. Each time they came they suggested parts that I needed even though they installed my air system in my new build home. They even installed one of the parts that I had to pay for, for free for my neighbor. He paid nothing for the part or the installation, while I paid for both. So I get them to do the work they recommended and I paid for it. Once they got their money they quit calling me for the semiannual service. When I asked today why they hadn’t called me, they said they do “courtesy calls” but it’s my responsibility to schedule with them. Seems counter productive for me to pay for a semiannual subscription (that also is supposed to help when you need repairs) then just forget about me. Medically retired Marine diagnosed with a traumatic brain injury, so I can be forgetful but I know for a fact that they did not call me (woman on phone said they called me in October). Only using them now because I don’t know if I’ll void my warranty on my AC if I don’t...
Suellyn Godino
5 months ago
Santiago was very professional and explained the situation. An asset to your company.
Mike Giannola
2 years ago
DO NOT USE THIS COMPANY! We recently just had them install 18 brand new ac units on an apartment complex (within the last year). We invested thousands of dollars into these units which we thought included good customer service on warranty items,...wrong! One unit went down last week, temperatures in the 90s and their warranty department tells us their next available service call is 9 DAYS OUT! After going back and forth with emails and phone calls they stopped responding and we were forced to call out another ac company to fix this issue in a timely matter for our tenants. Completely unacceptable and unprofessional. We will now be having to seek compensation through the legal system as the repair turned out to be very costly replacing a compressor. Avoid using this company, very poor customer service.
Melissa Della Paolera
a year ago
We just had a helpful and pleasant plumbing check up with Carlos. He is knowledgeable, thoughtful, answered our questions, all while being positive and efficient. Thank you!
Kristine Regalado
a year ago
Our technician, Alejandro, was amazing. He completed the necessary service to our HVAC. Super friendly and helpful. ☺️
If you ever get to work with anyone let it be Luis. Flawless service & my dogs didn't freak out on him which is unheard it.
Keegan Huerta
2 years ago
In my experience, Chas Roberts is quick to respond and they always send professional technicians. The pricing seems fair and I feel like the workmanship is top quality. I'd highly recommend this company!
Sarena Marstall
a year ago
Installed brand new in our new build and it just hit a year and lots has already gone wrong. Just seems like they chose to small of a unit for my house size. Called because it is not cooling the house and running constantly trying just to get it to 80 in the house and the soonest they can get to us in 8 days, not to mention they were here yesterday and installed a new valve because the one on our brand new unit went out. So, they can't even come out and fix their mistake right away and get it running correctly. Instead they make us suffer with a hotter house, higher electricity bill because our unit is constantly running and more wear and tear to our unit. Really disappointed right now.
Jamielynn Hanam-Jahr, DDS
a year ago
Unresponsive, unprofessional, uncooperative, deceiving, uncaring, should not be in business. I would give zero stars if that were an option. Refused to help in an emergency and refused to cooperate with a certified HVAC company that did respond to the emergency service call. Horrible customer service. Did not use the best quality materials either. Had to replace some things and likely will be replacing others.
Had issues with our builder on our new home. Chas Roberts have been taking care of us ever since. Highly recommend!
Fatemeh Rahimi
9 months ago
Kyle and Nick stopped by today for the orientation and helped set up the system in no time, and answered all my questions. Very happy with the service!
Very nice tech to work with and very patient to answer my questions
Unfortunately they are the HVAC contractors on a new house. Had warranty work appointment from 8am -12pm two weeks ago and they never showed all day without updates and then called at 10:30pm to say they might still come. Rescheduled for two weeks out with 12-4pm time frame. At 1:40 they called to say it would be after 5pm. I would suggest only making an appointment if you have days to kill waiting for them to show up. If it's really important/urgent call another contractor.
Joanna Masters
a year ago
Chas Roberts does Poot craftsmanship. They are extremely unprofessional and they are extremely shady, meaning falsifying records to lie about the work and for trying to upsell $1200 to multiple new builds in the same new build community. Many of the homeowners here have experienced issues with their 1-3 year old unit! Do not trust this business!
Goran Grujic
10 months ago
Alijandro was very professional and educational. He fixed our problem with no problems.
He did a good job
Alejandro did an amazing job and very friendly. He also had some really nice and information tips for us.
Brittany Bunjovac
2 years ago
RUN! RUN!!!!!! If you’re either building a new home that uses Chas Roberts or thinking of utilizing their services- DONT! I live in a neighborhood filled with complaints about how unethical and shady this company is. This company willingly and knowingly installed faulty units in multiple homes within our neighborhood. These units are under five years old and constantly leak, stop working and many other issues. Remarks from their very own employees visiting our homes consists of admitting this and stating there are so many issues with the unit it comes down to poor install and poor quality parts. An individual told us he was leaving the company over the issues. Mind you everyone gets this glorified ac unit, “warranty” where Chas Roberts comes out and, “fixes” it until the next call outside of warranty that costs MINIMUM $200 a visit and so on. There is no solution. This company does not care after numerous calls, pouring money into this unit and repairs. PLEASE save yourself and do not buy a home with this unit, do not build with a builder who supports Chas Roberts. I would not wish what we have gone through since the second month owning our home in 2016 and on to ANYONE. It’s miserable.
Andrew Roper
9 months ago
Nick D. did a great a job explaining our system and detailing services available to us. Very professional and and courteous.
Sean was great! Kept me informed and took his time to make sure things were working properly. Thank you Sean!
Marco Nevarez
2 years ago
If I could leave a zero-star that would be my rating because these people did a horrible job on my AC unit a couple of years ago in which I had call them back because my AC was making noise and not functioning properly and whent the tech came out he said his was running just. fine couple years later I still have the issue and my AC stopped working I called Chas Roberts once again and they schedule me an appointment for 3 days after. I had requested to speak to a supervisor in which they had put in the request 4 times that I had called. The tech calls me eventually stating that he was on his way before supervisor called me so I mentioned to him that I had requested a supervisor call 4 times then he follows up by saying that he is going to get one call me. 4 hours later I still have not received a call back from anybody; Tech supervisor or anyone from the office so I call back the office and explain what is going on and the lady tells me that she can only do so much because she is only a messenger but she is going to submit another supervisor call and it is now 8:57 PM with a pregnant wife and a 5 year old inside of a house that is 92°. I will NEVER recommend this company to anyone. I just got off the phone with a so called supervisor in which began to get very aggressive and also began to insult me. Highly unprofessional.
Jerry Moore Realtor
a year ago
Alejandro was amazing, he took the time to explain the issues and let us know how the system works so we can extend the life of our units.
Salvador Dominguez
a year ago
Wow knowledgeable very respectful good work ethic Went above and beyond to make sure my heating was fixed correctly much appreciated would recommend him anywhere thank you Alejandro
Cynthia Myers
2 years ago
Just bought a new house (well, the house was built in 1999). It needed some A/C electrical connection work done. Brick came out on time. He corrected the A/C electrical box in the attic (It's about 110 degrees here now) but it was much more than that. The electrical housing was metal and didn't have a cover on it. Brick went to his van and made a metal cover for it! Everything today is plastic, but that wasn't good enough for Brick since the housing is metal. To top everything off he went to the house electrical panel and fixed the double tapped wire and made sure all the connections were screwed in tight, not all of them were!!! His caring and making sure things were done right went far above and beyond any other A/C expert. Big Thank You to Brick!
The technician was friendly yet professional. He was able to diagnose the problem quickly and had my A/C up and running in no time. Thank you
Chas Roberts is horrible. AC went out and if it was covered under warranty they would come out same day. I only had parts warranty so they stayed the earliest was the next night from 7pm-12am. Why is my situation less important if I am paying cash for labor? Went with Bell Air Conditioning and was seen within minutes. Chas Roberts is horrible. Boycott them.
On time and performed all requested fixes, very pleased.
The technician was very informative as to what the problem was explained it to me and took care of it in a very timely manner thank you very much
Gavin Partipilo
a year ago
Fantastic visit from Alejandro! Not only did he repair the system but educated me on the entire heating cooling system. So many things I didn’t know.
Technician by the name of Alejandro came by, fixed our heating issues very quickly. Any questions I had he was very informational. Thank you guys!
Timothy Chambers
2 years ago
Scheduled an appointment to have them look at the air distribution in our new home. Scheduled the first appointment and had to wait a month in a half for service, and the guy never showed up. Rescheduled and same thing. Poor service all around
Ralph Staten
7 months ago
Routine HVAC maintenance. Mr. Alexis was fantastic. He was professional, knowledgeable and helpful.
My home is four years old and just to be safe we have had Chas Roberts come outevery six months to do a general inspection. They were the company that installedthe unit for the builder, Taylor Morrison.Until now I have had no complaints as the unit has worked well and the techs haveseemed to do their due diligence inspecting the unit. The tech would sometimes tryto up sell us on an improvement, sometimes we accepted, sometimes not, after we didsome research on their suggested improvement.This time the tech suggested we upgrade from a 20x25x1 filter to a 20x25x3 filter.It is thicker so it lasts longer and may pick up more debris than the thinner filter.I was out of town at the time but my spouse accepted the suggested upgrade and thetech installed the new filter.Upon arriving back in town I checked the invoice and saw a charge of $158 for twofilters. I went to Home Depots website and found a similar ( actually better )filter sold two for $41.75. This filter was thicker than the one the tech installedand has a higher MERV rating. The higher a MERV rating the less dust and particlescan get through it.I expect a 20-30% markup on a product they install, but not almost 400%! Keep in mindinstalling it is just pushing it into the slot in the ceiling and takes 30 secondson a ladder.I called the company for an explanation and was double-talked by the manager. Hisbasic response was nobody forced your spouse to accept our recommendation or price.I informed him I would be changing vendors for my future needs and as I will livinghere for 30 more years - did he think the $100 overcharge was worth it? No reply.My hope in writing this is my friends and neighbors will be diligent in checking thework that is done, whether it is truly needed, and the price being quoted. Myexperience with this vendor is they need to be watched very closely by their customers.For more customer experiences with this company I would encourage everyone to go tothe internet and check YELP and Google reviews so we can all make educated choiceson whom we hire.
Cheryl Archer
2 years ago
Terrible terrible terrible! I would never recommend their services, and will never use their services. I confirmed my appointment not once, but twice. Was confirmed for a 1 pm - 5 pm window for service as I have no air, no heat and neither of my thermostats are working. After calling at 5:30 pm to see where the technician was and told I was the next on his list, I finally canceled at 8 pm. What a joke! Don’t waste your time or money on these jokers!
They’re the worstttttt when it comes to customer service. They’re so unprofessional and will show up to your house at 3am when the apt is at 7pm. They always told me 7pm and i sometimes don’t even get seen that same day and I have to wait couple days til they can get someone to come patch something up! I have a 5 years warranty and they can’t seem to fix anything on time! The WORST
Chas Robert’s team is professional, courteous, on time, knowledgeable, and communicates really well. Jordan was a superstar today.
Akash Kaushal
3 months ago
Great orientation and knowledge surrounding my new AC system
Alejandro was great! Gave me a good heads up of when he was arriving, was very professional, and his repairs look and function great!
Linda Kazenstein
6 months ago
Robert did the routine maintenance and was very knowledgeable.
Michael Allen
4 months ago
Heat pump quit working. Chase fixed issue quickly.
Our home builder used Chaz. Had issues the first year. They came out saud that something was knocked over and fixed it. The following year, we hadvto have the blower motor replaced. Used another company because several neighbors had the same issue. Substandard work, cheap parts. The blower motor they used was not the right size for our home.
Alejandro was amazing he went above and beyond on explaining what i needed to know about my ac and heater. Super friendly
Chas Roberts installed the HVAC system, ducts & vents in my new construction. They failed to account for Phoenix climate in one of the rooms, making it virtually unusable in the summer. Rather than coming out in the summer to review, they waited several months and came in October when it was 74 degrees out. They spent 20 minutes gathering some temp readings, said sorry looks fine, and left. Unacceptable.
Anurag Bhardwaj
8 months ago
Shout out to person named Mario who did fantastic job is fixing a leak. Very knowledgable and professional.
Jesus Cota took time to troubleshoot to get to the root cause and identify why my heat wasn't working. He was very knowledgeable and patience as he explained the system in a way that was easy for me to understand.
The Tech Alejandro is very knowledgeable, gave us tips about how to keep out A/C and heating in good running order.
Alejandro was very professional and punctual! Kept in touch prior to appointment as well as informed me of what steps we are going to take in a very informative way! 10/10 !
Alejandro got our heater working during these cold times. He was masterful and efficient. Very grateful for his help.
Walter Sobera
9 months ago
I have always trusted these guys to do a great job at a fare price. They never disappoint.
Steve Ballez
6 months ago
Dakota is super knowledgeable and professionals. If I could 10 stars I would...
Our AC went out (within the 2 year warranty), and I called up to get a repair scheduled. They told us the first opportunity for them to come out is in 10 DAYS!! Our living area is 87F right now, and it will only get hotter, any they want us to suffer for a week and a half! Awful service & support!
Alejandro did a great job he was in and out quick. He fixed the problem and helped me out with the thermostat settings.
Alejandro Lisboa helped located the problem with out thermostat and adviced ways to keep it maintained. Great service.
Professional and personable. Explained everything. Was very kind
Deborah Stewart
9 months ago
Luis was on time and very professional. Took the time to explain his repair. Great service!! Thank you Luis
Alejandro explained what was happening to our unit, he was clean, courteous, and on time. He represents your company well!
Justin Davenport
10 months ago
Chas Roberts is the worst A/C company out there. They don’t have enough qualified technicians, they provide awful customer service and they don’t stand behind anything they do. Avoid them at all costs otherwise it will cost you.
We were serviced by Fernando today down in Vail
I just want to tell you what a gem you have in him
Prompt, friendly, great communication
And much more
Alejandro and his team are highly recommended; professional, reliable, & an expert at their craft! Try them out, you won’t be disappointed!
Jaun was very helpful in explaining everything about the repair that was needed. He was awesome.
Anthony Kalinowski
5 months ago
Great job and explain what and why he made adjustments
Former employee and I say this I had the worst experience eeeeeever working for them, even the HR Department is horrid..., coming in with little to no experience learning from the lead Techs was nice. However it all went down hill after that... I was informed during a company meeting that all new hires would be getting a raise, the raise was to 18 dollars which I thought was awesome being new, though the lead techs who trained me, I won't be naming any names got no raises and remained at their 16 dollars an hour pay.I don't know about you but to me that's half backwards and should be the other way around or so you'd think, nope new guys make more then the leads, Sad but true, three lead techs quit because of this so yea... Honestly can't say I wouldn't have done the same thing, knowing they guy I'm training is making more then me lol, what a joke of a company...While being trained by lead Techs, I personally witnessed them swerving on the road due to exhaustion from not enough sleep, Dispatch will continue to send you on calls no matter what time of day/night it is, sometimes we'd not get done until 3:30 am or later...Actually had one Lead tech quit the next day after being on a call from the previous day into the next day which I imagine anyone would have quit after working all day, yea that tech didn't get home until the next day, I believe I got a text from one of the Sups who sent out the text to the entire team requesting guys to come in on their days off due to them still having guys out in the field from the previous night...When I got on my own I went to a house who informed me that they had come in contact with Covid 19, notified the Chas Roberts dispatch who played it off they they didn't know about this after the home owner stated they told the dispatchers on duties about their situation.I ended up getting Covid 19, after getting Covid 19 was sent home by Chas Roberts only to be cleared 7 days later by someone claiming to be a Chas Roberts doctor who asked me 3 questions over the phone and not in person, I'm not a doctor but I don't know how a Doctor can clear you over the phone without even seeing you in person to determine if you are fit to return to work.Returned to work, worked 1 day before calling out again, after notifying my supervisor I had still felt sick, was told to contact the HR department where the HR Rep had set me up for Accommodations forms, only thing is each time they received an accommodations form to return to work from my doctor they would refuse the forms, stating I couldn't have any restrictions to return back to work, essentially forcing me to quit...Honestly the only good thing about this place was getting the 18 dollar pay raise, other then that yea no and trust me I could go on and on and on about this place and how bad it really is... Wish I'd have listened to one of the veteran techs who had told me to stay clear of this place before being hired on by them to be honest....
I had annual service on my furnace done. The technician was great. I did have to have some follow up done and the company sent out another technician right away. Josh B. took the time to thoroughly explain what was going on. He did a tremendous job in explaining everything and making sure that my system was working as efficiently as possible. Always a great experience.
Dawn Hampton
2 months ago
Professional, thorough, same day appointment.
The technicians sent were professional and knowledgeable. They stayed until they knew my issue was resolved. I would definitely recommend them.
The tech was very professional and friendly. I will definitely reach out to to this company again
Linda Rinderknecht
10 months ago
Service tech was through and explained in detail issue. Was friendly and did an excellent job.
Alejandro was prompt, professional, competent and spent time educating me on the system. I’m very happy with the company and the great employees they hire!
Nakisha Fletcher
8 months ago
Kyle arrived early and was very professional and able to explain things so I can understand.
Gabby Omerovic
8 months ago
Nick is amazing and explain everything about my system, warranty and options. Thank you! :)
Nicholas Bannister
4 months ago
Timely, efficient and professional. Definitely recommend!
Alejandro did a great job explaining the problems with our heating and was extremely professional.
Reina Thompson
a year ago
Alejandro was great! He was very diligent with his work & provided a great service with a smile!
I'm very happy with Chas Roberts. The rep(Jimmy) who came out to my house was knowledgeable, thorough and sympathetic to my concerns. He prepared a reasonable price quote and followed up with everything he promised to deliver. The installation crew was on time and completed the job same day. They went out of their way to make sure my home was not damaged. They were great about cleaning up and making sure I understood how the new system worked.
I have days without air conditioning at temperatures of more than 100F, they installed it and from the beginning I had faults called and came to fix it so that I endured my grantia now are not responsible for the bad work they did, have no humanity and empathy with the customers.
Doreen Eisenbraun
8 months ago
Excellent,professional Company. We have dealt with them for 18 years and would highly recommend them.
Technician was very knowledgeable and professional. I highly recommend Chas Robert
Neato Bandito
3 years ago
Chris Torres was nice but very slow and pretty rude and unprofessional.... Not comfortable with this company anymore... Quite the oppositeHe proceeds to harass me on my personal cell phone and even sends me innapropriate messages of pics on my fb messesnger! Ive blocked him and he still finds ways to contact me ! Says he no longer works for your company but still flips trees in the work van .....which im guessing means he sells drugs through the company name? Terrible
Scott Williams
a year ago
Alejandro was very helpful and did quality work. Showed up early! Great job and thank you!
New owners of house that used this company for their AC. I just called with a quick question about how the thermostat works and they said they did not have anyone to answer over the phone...they would have to chage for a service call...do not get sucked in...call another company!
Very professional & explained everything. Great tech, would recommend him to everyone
Pravin Kumar
7 months ago
Joseph was great, found problem quickly, provided estimates and done
Great service and great people. On time when they say they will be there. Honest and trustworthy.
Michelle Rinda
a year ago
Alejandro was professional, friendly and did everything to try and resolve our issue while making sure my family was safe. Thank you.
Leonard did such a great job! He was on time, professional, friendly and answered all my questions.
Marcia Meyers
3 months ago
Nice guy went over everything he did before he left
Bryan Fischer
4 months ago
HVAC tech was professional & courteous.
Stephen Goffman
4 months ago
Who installs a unit backwards and no access to repair anything wow
I'm a property manager and have had many A/C units repaired and replaced in 15 years. I can honestly say that this experience was by far the best one. It started with Howard who was an absolute professional and went above and beyond - Dale, the installer/tech was courteous and thorough and got the job done, no excuses, delays or wasting time. So refreshing to be treated so well. Can't thank you guys enough - a real pleasure to do business with you!
Bridgette Price
4 weeks ago
Chris was amazing,informative,patient, and helpful!!!
A/C system was repaired promptly. Thank you Leo for being courteous and clean with your work.
Rod from Chas Roberts came down to check our ac unit which wasn’t working properly. He was extremely kind and didn’t try to give us the run around. Got us what we need and our house is cool again. Thank you!
On time! Great service from the gentleman who did the repair! Thanks!
Can’t get the units to blow at evenly one side of the house is either too hot or too cold. Been here 2 different times to come out a third is going to take a month plus. Brand new home.
Neighbor having issues as well
Finley was great very informative and professional. He got my AC up and running.
Technician Nick Dunn was great I really appreciate business and satisfied all our needs
Steve Ballan-Duran
8 months ago
Same day service within 5 hours of calling. Friendly and professional staff Luis exceeded expectations and solved the problem. Thank you.
I could not thank this company more we had an emergency unexpected leak and they sent over Jason not only was he super personable , professional , and knowledgeable but he really cared about the work he did for our family. An unexpected leak turned into a big job replacing old pipes and relief that this will never happen again. Jason brought two guys over and they started bright and early to ensure my family wouldn’t go without water for long. I am so grateful and would highly recommend this company to anyone !! Thank you So much
Alejandro was very professional and fixed the issue I had with my air and heating system.
adriana Ohlsen
9 months ago
Young man was very respectful and friendly, very knowledgeable, I would definitely recommend to friends and family
Goran Dujakovic
2 months ago
Good company and good and all personal Thanks
I would have given this company a zero if I could. The only reason why I gave a 2 was because the third person (Glenn) I spoke with fixed the issue. He was very courteous and professional. The first tech made the A/C unit function worse than when he came. Then he tried to tell me that it was NORMAL. I was flabbergasted that he thought that I can just accept that (like, duh... okay). I finally had to speak with his manager, but he too said that it was normal, even though he didn't even come to my home and see for himself.It took a while for me to convince the manager that it was not normal, and he agreed to come the next day. After hanging up, we realized how bad it really was, so I called the manager back and had to demand that they come back that night to fix it. This is when Glenn came out and found out that it was just a loose screw that the first text didn't attach correctly. He worked on it for a few minutes and it was fixed. Although the last tech did fix it, I would NOT recommend this company at all!
Came timely manner, fix the problem, great Service
Jordan Hunt was very helpful and informative. He explained how things work and gave some tips
Chasse Roberts has always provided me great service! But driver 12 0 4 is very unprofessional & could use a defensive driving class.
Janelle Tassart
6 years ago
I utilized Chas Roberts to replace my water heater less than two years ago. This morning, it was broken and I had no hot water. They came out to look at it and said the bottom was burned out and it would be a $229 repair. They made a big deal of saying they were giving me a discount. I asked about the warranty, as the unit was less than two years old. I received the response that it was parts only. I said that I thought it was ridiculous that a unit less than two years old would cost me anything to repair and I was asked if I wanted it fixed or not. Someone did finally call me back about this issue and told me that it was like a factor like water quality or something similar to cause the problem. The last water heater I had lasted 17 years, so I doubt that the water quality has gotten that drastically worse in the past two. He ended the conversation by saying I probably won't change your mind, but just in case, I will make a note to give you a $50 credit if you ever need a new air conditioner or plumbing product again. I can guarantee after that, I will never purchase another product or service from Chas Roberts. Awful customer service, and from what I can tell, terrible quality products. I would caution anyone against using Chas Roberts, to spare themselves the hassle of poor service and poor product.
Charles Clark
9 months ago
Joseph was a pro, hard working, respectful and honest. It don't get any better!
Honest tech wanting to do the best for us.
Our service technician Kurt was awesome he knew the problem and what he needed right away I was so happy
Plain and simple do not use them for any of your HVAC needs if staying cool and saving money is a concern.
Alandrjo was very helpful and educated me on a number of things. I was very impressed with his customer service!
Robert Harris
4 years ago
Chas Roberts installed the units in our new build, they've been out 15+ times and still can't balance the system. Master bedroom runs 6+ degrees warmer than the rest of the house. Install doesn't match the plans for the house, and they refuse to fix. Would give no stars if possible.
Lisa Sanchez
10 months ago
Joshua was professional and took the time to explain the issue! You have a great employee!
Nothing but rave reviews - we have been using Chas Roberts for our A/C needs for 25 years. Now we're using their plumbing services too. Luis E. was our plumber and so professional and knowledgeable. Highly recommend Chas Roberts!
James Bennett
2 months ago
Prompt through explained everything a good job
Eric the dentist
4 years ago
Do not sign up for their maintenance plan, twice somebody has loosened the lines so they leak freon and then they try to charge me $600 to recharge it... months later. The unit is only 4 years old and has had to be recharged twice, But luckily the 2 times I had honest technicians that told me what had happened.
Worst company I've ever dealt with, I'd give them less than one star if I could. I would like someone from that company to reach out to me and hear my complaints, but I doubt they will.
William Gilkison MD
9 months ago
Leak in AC “coil.” New coil replaced old leaking coil. Two men repair job.
Jessica Wilkins
a year ago
Leo is awesome! He actually cares! Wants to get it done right the first! Thanks for being awesome Leo!!!
Leonardo De Monaco
10 months ago
Basically all they care about is installing as many new units in new homes as possible. That sums it all up.
Luis was proffesional and well knowledgeable.
Great customer service Gyasi did great friendly and to the point. Give him a raise!
Very thorough, courteous, and professional service.
They are always courteous and exceptionally prompt. Highly recommend their service!
Highway construction workers be on the lookout for chas Roberts trucks. witnessed truck # 1077 doing 80+ mph through a posted 55 construction zone on loop 303. Dash cam footage available.
Every time we have worked with Chaz Roberts, it is a positive experience. Dale just left and serviced our air conditioner. He was prompt, knowledgeable and answered all my questions. Dale was polite, fixed our issue and taught us some things as well. Thanks Dale!
Alejandro was on time, polite, professional, knowledgeable, thorough and informative! Awesome job!
I have had many problems with my new unit to the point where I was taking my business elsewhere. I gave them a chance to make it right and they came through. Thanks to Mike in the office and Nizar the technician for the help.
Pam Hendershot
8 months ago
Highly recommend. Professional and reliable Great service Five stars ? for sure
We have tenants without air on a Friday afternoon. Chas Roberts quickly went out and was able to replace the unit. Steve was the person who came out and he was great, communicated every step to us and our tenants. Thank you :)
Ricardo was very responsive, polite and informative. Great service!
45 days ago we closed on a home built by Taylor-Morrison who hired Chas Roberts A/C & Plumbing to install htg & air for every house in the subdivision. Four days ago our air conditioning went out, after running it for maybe two days. Chas Roberts diagnosed that we needed a new compressor and they would order one. I talked to the parts department and was told the compressor was to be sent overnight to them and they would get installed immediately. Well we are still waiting, I called Chas Roberts and the parts department has to call back because they don't know if the compressor is in the yard or not. Are we in the stone age??Brand new unit that lasts only a few days and can't get a replacement when they are supplying units for a whole subdivision. Is this some kind of scam?? I would give minus stars if I was able to but had to give at least one. Who needs air conditioning in AZ anyway?
Prompt and professional! Did not leave until everything was resolved. Great service!!
sachin somasundar
8 months ago
easy to schedule the appointment, technician was on time and fixed the issue
Alejandro. Was fantastic! Great customer service. Very knowledgeable, patient, professional and friendly.
Alejandro Lisboa was professional and prompt in solving my issue I had with my heater :)
Carolyn Vennie
9 months ago
Quick, efficient, and showed up right on time. Thank you for the quick and easy experience.
Annette Cisman
7 months ago
Maintenance plan for HVAC system. Tech very pleasant and efficient.
January Pattison
6 months ago
Always prompt and customer service is the best.
Best AC/Plumbing company I've ever dealt with, and being a property manager for years I've dealt with alot of them. Prompt, courteous, knowledgeable and efficient. Wouldn't call anyone else.
Aidee Corder
5 months ago
This is a routine maintenance call and the service technician was proficient and the job was well done.
Just had a new Lennox AC unit installed. The whole experience was very good. Sales person came out listened to what I wanted gave me a good quote and scheduled the installation at a time I requested. The install crew came out and was very professional in every aspect of the installation. I could tell the crew has been trained in being respectful of my property placing tarps on garage floor to cleaning up every piece of scrap material on the job. They removed every bit of by old AC/ furnace along with the box the ductwork went into. Everything on the system is new. Good Job!!! They sent out another guy to fix the access to my attic they had to take the trim off to get the unit in and he fixed the trim better the it was.
The repair man was awesome!! Thank you for your time and help
Alejandro was the technician and he was helpful, kind, professional and seemed very knowledgeable.
after the 2nd time that they called and I politely explained that they have the wrong number, I am doubting the INTELLIGENCE level of the employees here. This company is forever on my blocked number list. I hate being harassed.
Lynn Lastofka
8 months ago
Jesus was amazing and replaced our thermostat. Thanks again!
These guys are awesome... They called in and came couple of hours before the appointment time and fixed it. Great service!
Jeannie Olsen
8 months ago
On time and fixed problem and explained the outcome of what was to be corrected
Purchased my house new and Chas Roberts did the AC install. Nothing but problems.The back half of the house doesn't cool or heat properly, dust coming out of the vents and leaks worse than a submarine with a screen door.Hired a company to perform a inspection and they found the main feed line to the back half of the house crushed, holes in the air handler where the air returns connect, improperly sealed ducts and a patch on the sheet metal using aluminum tape.Going to cost $1500 to repair.
JimandRory martin
4 years ago
The Brick was very personable and courteous.
answered our questions and told us about a maintenance program for our system.
I would recommend your service!
I have been a long time ac & Heating customer of Chas Roberts for my personal and business a couple of days ago I called to schedule a service on an one of my AC units and I was told by the very unprofessional man who answered the phone that they are not scheduling any services until November I reminded him that I’m long time customer and he could care less, so I would worn anyone not to do business with Chas Roberts they will not have time for you when you need them.
William Robinson
a year ago
Leonard did a great job and was professional and took care of our issue
Carol Kissler
5 years ago
Today I learned that Chas Roberts, 1 1/2 years ago, installed my very elderly parents’ heater so poorly that the gas company disconnected it this past summer. The flue pipe and combustion air were both installed incorrectly. Repairs will be $1500-2000.Chas Roberts will not even make an appointment (and it’s winter) nor let me speak with a supervisor since I said they need to correct such shoddy and unsafe work at their expense. It certainly appears their tech took advantage of a trusting, elderly couple or is incompetent, and that the company is unusually insensitive to the uncomfortable and unhealthy situation they created for these two dear people.
Alejandro was awesome and educated us on the inner workings of the hvac system.
Kirk Huffaker
8 months ago
Jose Ruiz was very professional, knowledgeable and a nice person.
John Pembroke
9 months ago
Came out right away! Great service! Luis was great!
DENNIS BLEVIT
3 months ago
Fixed disposal. Broken switch replaced
Kaylee Littlebear
a year ago
Alejandro was amazing and gave me so much information to help me with my system.
John Annetta
7 months ago
Very satisfied. Their technician is very capable.
Very reliable and trustworthy company! I have done business with this company for years!
This was who provided the stern in the house I bought, and when I called for questions, they wanted to charge me just to talk on the phone!!! BS!
Jesus is an awesome guy He did the job quick and professional and explained everything to us
My Tech was awesome he knew the problem and what he needed right away fixed I was so happy
Terrible customer service and even worse customer repair. Upsold me on a part I didn't need and couldn't even find the cause of the a/c issue penguin air found.
timothy myers
3 months ago
Very professional thank you again
linda leitner
6 years ago
Horrible, their guy who was to do the prep painting checked out the patio the day before and said no problem, then the next day he refused to do the job. He had plenty of room to work on the overhead and just walked away saying he would no do it.
Our service person, Jose was great. He went above and beyond to service our a/c.
BigBoy Stevan
10 months ago
Alejandro was a very chill worker and awesome hard worker.
Good company. Had to go with someone else because service appointment was months out.
Bradley Scruggs
2 years ago
I would definitely recommend Chas Roberts to anyone in my family. Great service and they truly care about their customers. Thank you.
Technical was very good & knowledgeable & took care of our issue
Alejandro is very helpful and imformative about repairing the AC would recommended!!!
Service Tech Bad. He could Not operate I pad, pulled price out of Sky. Left Electrical box Open on AC. Had to call back. Needs to be Retrained.
Kurt was efficient, professional and very polite. Excellent service.
I always use Chas Roberts. Everyone I deal with is always professional and on time!
I had a bad experience with Chas Roberts. I'm not sure which location the people came from that I dealt with, but decided to publish the full story under the Mesa location. You may want to check it out for the full story of the runaround I got. I'd also suggest checking the Yelp reviews.
Came on time and finished quality work.
Bought a brand new home less than one month old Chas Roberts did the install and it has already gone out. We were told they would be by this MORNING to have it fixed they won't be here until at least 8:30 PM.
Veronica Duran
a year ago
Alejandro was an excellent technician. Fast, efficient and kind.
Thomas Hoppin
9 months ago
The teck was very professional. He also took time to answer our questions.
Saundra Semro
10 months ago
Thorough and professional! Took the time to get my air conditioner running again!
Leobis Ramirez
8 months ago
Fix problem in the A/C system. Good people , good services.
Scott Lieberman
7 months ago
Storm knows his craft. Makes this a learning experience for us.
Pearl Thorsteinson
8 months ago
Tech was very thorough and informative as to the issue.
Anthony Gonzalez
2 months ago
Tech was very informative!
Have used them for over 20 years
Alejandro was on time, he finished quickly and was very professional
Alejandro, was polite, respectful, and professional.explained what was going on, and got us back and running
The technician Alejandro was professional and quickly replaced our vent.
Do not use this company!They put locking caps on the Freon valves of the AC. The locks prevent other companies to charge the systems unless they have the keys for these locks. Chas claims it is the law to have these caps in place. However, I talked to three AC companies who have no idea what Chas is talking about and they don't have the keys. I spoke to the Arizona Registrar of contractors and the person actually laughed and said he isn't away of any law requiring this.I was forced to make an appointment with Chas Roberts so they can come out for a service AND remove the locks. They took it upon themselves to cancel the appointment.Very shady company, stay away far away. There are far to many honest companies to work with.
Bonnie Higgins
9 months ago
They always send out professional,friendly, competent people.
Alejandro did great work thank you we are all warm now!
Alejandro came out and quickly fixed my furnace and upstairs AC
Christopher Hayes
5 months ago
On time, professional and fixed the problem quick!
Michael Brickner came to fix some minor things that our home inspector found while doing an inspection just prior to the expiration of our one year new home warranty. Michael was incredibly conscientious and overall awesome, checking absolutely everything, giving me maintenance tips finding a few things that the home inspector missed. Michael spent two and a half hours making sure everything was in 100% working order and I could not be more appreciative. If I could give six (or more) stars I would. Many thanks!!!
Alejandro did an amazing job extremely fast. Huge help!
Dealt with Nizar at Chas Roberts, and was very happy. I had recently had one of their competitors out for the same problem and was given a crazy list of parts that I needed, along with a hefty bill. But Nizar fixed what was needed at a fraction of the cost, and did a thorough inspection of everything else, fully explaining the whole process. Definitely a satisfied customer.
Great service, Luis was super professional and knowledgeable!
On November 25, 2018 (Sunday) I got HVAC problem – the AC Unit was running constantly regardless of the temperature set for thermostat. I called Chase Roberts' Customer Service and they dispatched to me the technician who came exactly on the scheduled time. His name is Jose Ruiz. He is working for Chase Roberts from 2005. He immediately found the problem with “Contactor”, which was burned out. After a quick replacement of the defective detail, HVAC started to work without any issues. In addition, Jose Ruiz tested the entire Unit (freon, pressure, etc.). I was fullyy satisfied with the fast, professional and productive job done by Jose. I wish him and the entire Chas Roberts’ team of professionals al the best. Keep up the very good job!
Mike McKinney
4 years ago
So today I had the pleasure of paying $49 to get an estimate to hook up my soon-to-be BBQ and fire pit to a stub-out already located in my backyard. Twenty three feet. Less than $300 in material. All dirt right now, no access issues, clean fill and easy to dig the 18 deep trench... $3800. Yup, $3800. Maybe you can afford them but I certainly can't. The problem is they charge you for a licensed plumber to dig the trench! Yikes! Nope, send labor to do that. Even lawyers charge you less when work can be done by an assistant. Silly stuff.
Worked with Dale A on a noise problem. He was on time, professional and customer focused. He isolated our unit and reduced the noise level. His customer skills are a rarity these days and it was a pleasure working with him.
TROY ANDRESEN
4 years ago
I called Chas Roberts A/C & Plumbing to fix a problem with inadequate cooling in my home's spare bedroom. The A/C Technician, Michael The Brick, showed up to my home one time (in fact, 5 minutes early). Michael diagnosed/fixed my problem within 2 1/2 hours. Also, the Chas Roberts technician explained what he found and what he did to fix the problem. Michael's knowledge and workmanship are top-notch! I would refer a friend/colleague/family member to this company!
Patrick Anchors
6 months ago
Showed up on time and very professional
Hector Rodriguez was awesome. He installed set-up my new Nest thermostat. He is very knowledgeable and helpful when it comes to HVAC. I'll be sure to use their service again, when I need it!
Didn't install the heater air conditioner properly when our house was built
The tech was on time, professional, knowledgeable and friendly.
Jenna showed up on time, and was very professional. Much appreciated.
Robert Reedholm
9 months ago
Technician was friendly and checked everything. Knowledgeable.
Linda Mcwilliams
9 months ago
Showed up on time and diagnosed the problem with the A/C quickly. Thank you!
Poor communication from the dispatcher. 4 hour window and never showed or called while I waited around. Didn't seem to care when I called to find out why. Really disappointing service.
Philip Waller
4 months ago
Explanation of system to new home owner
Jesus was great. He was polite and professional.
Lisa Franceschi
a year ago
Alejandro was amazing and the only one I can figure it out.
Sharon Berwick
4 months ago
Very professional
Very thorough
AC check up. The tech was smart great job
Alejandro stayed late to make sure the problem was fixed very professional
NiceMclovin Tv
a year ago
Alejandro was amazing and very informative! Would highly recommend
Billossan Lacey
5 months ago
Thank you so much!!
Alejandro, very nice and helpful, very understanding and was very concerned to fix the problem
Nevenka Rakita
10 months ago
Alejandro was very helpful and professional
Alejandro did amazing explain everything in detail thanks for coming out!
Once upon a time I would of given rave reviews but after the last 2 weeks...not to happy
Had a non ozone whole house cleaner installed
Alejandro was great! Very professional and helpful!
Replaced failing capacitor.
Janet Nazareth
7 months ago
Very pleased with the service and the service person Curt
Bradley Thomas
3 months ago
Technician was awesome!
New home orientation very informative.
Ellis Milton
6 months ago
Hugo did a super job
Quick service, knowledgeable representative,,quick worker.
Very satisfied.
Christina Abedi
a year ago
Great service and very professional! Thank you!
Very knowledgeable and professional techs.
Google Review
6 years ago
The best customer service / dispatcher on the planet works there. Tisha is the best ?
krystle reed
5 months ago
Professional and courteous service
Silvestre Chacon
10 months ago
Also gives pointer to make things easier in the future
Worked here 15 yrs good company to work do business with
Katie Morocco
6 months ago
Efficient and knowledgeable technician.
Alejandro, outstanding social skills & explained the problems at hand
RENATO NEGRETE
a year ago
Jesus Cota was very professional and knowledgeable!
charlton givens
8 months ago
Yard crew very professional.
Michael Cordaro
7 months ago
Good job.
Steve Daigle
3 months ago
Fast efficient informative
monique vargas
a year ago
Alejandro was extremely helpful and friendly.
LLOYD FERGUSON
2 years ago
Santiago Leon did a great job highly recommend
Jon Cadenhead
7 months ago
Knowledgeable and professional and friendly.
Dishonest company don't ever trust them
Larry Culbertson
2 years ago
Keeping scheduled APPOINTMENTS is not their strong suit.
Wade Harding
9 months ago
Knowledgeable tech and prompt service.
Donald Kitchen
a year ago
Never called or used...you spam artist
Monique Brown
7 months ago
I’m so glad that
I called Chas
Joshua aka Altuvito Cebreros
2 months ago
Great service
Marcia McQueen
6 months ago
Very polite and efficient
Great service and courteous and punctual!
Shambhavi Pande
8 months ago
Highly professional and knowledgeable
leticia martinez
8 months ago
Good quality service
Rosemary Goodwin
8 months ago
Great customer service!
Ian Carlos Rivarez
9 months ago
Nick was great and helpful
David Mullins
3 years ago
Chris T. Makes you guys look ?
Wont be using your services again
Smh
Felipe Molina
3 years ago
If I can give them 0 ? I will, poor ?
Alanna Gordon
10 months ago
Alejandro was great!
Stephen Happel
9 months ago
Luis was great.
Thanh Nguyen
8 months ago
Thankfully for your service
Tabitha Lunberg
4 years ago
Awesome ac company.
TheMoneysock
8 months ago
Good
Shahiduz Zaman
7 months ago
Excellent
Carolyn Lhotsky
7 months ago
Jose was great
Amazing people, amazing price
Fernando Perez
a year ago
Alejandro was excellent.
Sales and service are first rate.
walter campos
8 months ago
Great technician
Michael Olaleye
4 years ago
Great company!
Fast service quality work
Mahmoud Mahafzah
7 months ago
Good service
Donald Hlousek
a year ago
Great service
Carina Vazquez
2 years ago
Great service
Sharon Johnson-Smith
8 months ago
Zone Control
Enrique Benamor
2 years ago
Terrible service
Cameron Duncan
a month ago
My HVAC Tech Alejandro came to diagnose my no A/C condition with my unit. He quickly found the issue and fixed the problem and made sure I understood not only what the problem was, but gave me a thorough explanation of how the system works together as one. He made sure I understood my warranty and gave his preventative maintenance recommendations. Very professional and great customer service. Will be using Alejandro for any other issues I may have with my heating and cooling.
Chris R. Came over for my homeowner consultation today and was very knowledgeable about my HVAC unit, very professional, and noticed I had no attic insulation in my new home, pointed it out to to me and said I should contact my home builder to correct this mistake. Thank you Chris, I would have never known had you not gone into the attic!
Technician was helpful and knowledgeable.
The service gentleman who came was extremely helpful and professional and went out of way to answer questions etc. . Recommend
Scott Schillerstrom
a day ago
The best ac company in the valley.
Michele Molyneaux
a month ago
Thank you for the excellent work!
Michele Lalicata
2 days ago
Our service technician was outstanding & should be promoted! He provided great service & was great!
Today's experience with Jenna was great! She was following up on service that was done on a new system a couple days ago and came prepared. She checked that everything done was still working properly, that there were no leaks and then cleaned coils before finishing up. We're ready for summer!
They always answer the phone and show up when they say they will.....it's enough for me!! Timmy C.
Technician was professional and knowledgeable. Great service. Thanks.
Long time customer of Chas Roberts! Well trained and very knowledgeable technicians! Todays techs were on time and did a great job inspecting the plumbing and servicing the r/o system!
Chaz Roberts installed the air conditioning units in our newbuild home in 2019 sometime in 2021 I called in to have the air conditioning in one of the bedrooms checked because it was 10° warmer than the rest of the house they came out for free and said they fixed it and the room was definitely cooler now fast forward to 2023 we have a newborn and are using a bedroom that we never go in, come to find out they turned off the air conditioning in that bedroom to force it to the other room so I had to call them back out to fix it so that my son does not get heat stroke in an air conditioned house.... They charged me $150 for a 2 minute visit(literally) to pull a piece of metal that was taped over the vent I have never felt so ripped off before. The tech said they have to charge that when people keep flip flopping rooms although I never would have done it in the first place if I would have known that they where doing that. I originally called to have a problem fixed which they put a Band-Aid on and didn't fix and now it cost me $150 two years down the road to undo what they said would fix the issue.Response to owner- I completely understand charging fair for work but $150 to remove a piece of metal that took two minutes and could have been explained over the phone shows the lack of integrity in you and your company the $89 trip charge should have more than covered the effort that went in to fixing this issue. I assure you I will not be reaching back out for any future needs and also emplor anyone reading this review to look up this company on (yelp 2 stars!!) ... you will think twice about using there service.This is from my original home inspection report showing the issue that was not fixed it says bedroom 2 and 3 have issues so you chose to redirect air from 2 to 3 to fix the issue??? COMPREHENSIVE PROPERTY INSPECTIONS Report # : Lo0606JF Page 18 Part A 2© E Improper and / or lower air temperature split / differential readings for the HVAC system were observed in bedroom #2, #3 andthe hallway near the entry, recommend further evaluation of the HVAC system. (
they installed my a/c in 2019 when the house was new. The system failed three times since then. They came promptly each time and replaced major components twice. This last time they say they can only come to check out the problem in 11 days. I called another company which came out in 2 hours. They can replace the system which has sustained a complete failure, total coolant loss and compressor failure. Chas Roberts offered no installation warranty. The replacement will cost me 17,000 dollars. The installation had several major flaws. Don't use them.
donn jasinski
2 weeks ago
The best the ac/tec took his time to go over my whole system let me know if I have anything wrong or might go wrong. Very clean polite. Highly recommend chas Robert's air conditioning truely the best.
These guys were on time and professional. Just had a little issue with the original install so had to swap the thermostat out. They also did a thorough check on the equipment to make sure it wasn’t running loud. They wear foot covers in the home too! Edgar is the best tech!
Joyce Phillips
4 weeks ago
Very good
Joni Hensman
11 hours ago
It was fantastic, Jenna was very professional and very helpful. Thank you
Julito Gutierrez
a year ago
The service performed by the technician Alejandro Lisboa was excellent. Very grateful for the immediate attention to solve my problem.(Original)El servicio realizado por el técnico Alejandro Lisboa fue excelente. Muy agradecido por la atención inmediata para resolver mi problema.
Marlenis Arias Santisteban
4 years ago
My husband works here. It is hard work, but it is well rewarded.(Original)Mi esposo trabaja aquí. Es un trabajo fuerte, pero es bien recompensado.
Yordanys Casanova Gisbert
2 years ago
Excellent atention
(Original)
Muy buena atención
Kevin McLaughlin
a year ago
Alexander Lisbon
(Original)
Alejandro Lisboa
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