Description
"Searching for a local plumber in Phoenix area? Look no further as we offer 24-Hour emergency plumbing repair and installation services in Phoenix, Scottsdale, Tempe, Mesa, Glendale, Chandler, Gilbert, Peoria and all surrounding areas. Call now to schedule a skilled plumber in your area."
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Pool plumbing repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair, 24 Hour Electrician Service, Broken Pipe and Water Line Replacement, Clogged Drain Repair, Drain Cleaning, Drain Cleaning Services, Hvac Services, Leak Detection, Membership Maintenance Programs, Pipe Repair, Plumbing Installation and Replacement Services, Plumbing Repair and Maintenance, Sewer Repair, Slab Leak Repair Services, Toilet Replacement, Water Heater Installation, Water Heater Repair,
Reviews
Jaleh Sadeghzadeh
3 weeks ago
Rooter Hero came to my house to fix two issues. I was amazed how quickly the team responded and how fast they arrived. This is critical when you are dealing with a lead, when time is of the essence. Especially that our regular plumber I work with, was not as responsive or available to help us. Furthermore, Allen was knowledgeable and professional to work with. He really was fantastic and gave me the assurance and confidence one needs in situations like this. Highly recommend this team and I know I will be using them going forward. super great vendor!!
Mario was very pleasant, easy to speak and talk to and completely understand what I needed done and was very quick about fixing my problem. He also made sure that I was satisfied with the service that he provided. Great technician. I would recommend this company to all of my friends, family and neighbors.
Kara Coonfield
3 months ago
We woke up to a house filled with sewer water. Everyone we have dealt with has been extremely professional and gone out of their way to help us. Prices were also the lowest we could find. The restoration company that they recommended has also been top notch. Will definitely be coming back for any future plumbing needs
Copper Pipe had a hole with slow leak. Of course noticed it 2 day before thanksgiving. Called Tues morning, came out same morning and repaired it. Much more reasonable than I expected. Very happy customer. Will def use them again !!
Roto Hero was very responsive and their staff was so kind to me. Allen came out to replace the valves in my laundry room and did such a thorough job...and quickly too! He helped move my old washer out as well and cleaned my floor. He went above and beyond!
Debbie Canney
4 months ago
Jarrod worked all day in the rain to repair our pipe. He had to dig in the mud. He was very respectful and he worked hard. I would recommend him anytime. This company stays in contact with you while they
are working on the problem.
Very responsive and professional. Cleaned our drain the same day we called. Communicated the whole time and made sure we knew what was happening. Happy to have a working sink again!
I had a leak on my tub faucet. Gabriel did a thorough review of the situation and realized I needed a special part. He was diligent about getting the part which was not an easy assignment since some places did not have it. he explained to me what was wrong with faucet and what he was doing to repair it. He was neat and tidy and respectful.
Chris Cheney
4 months ago
Called Rooter Hero and they were able to come out same day. Ben was able to detect the leak, get the parts needed and repair it in under two hours. Very happy with his service and professionalism.
Curt Goretcki
a month ago
I tried to DYI a new washing machine bib, but ran into an issue and needed new pipe work. Juan came over within the same day and competently fixed the issue with confidence and professionalism. I would recommend Juan for any work you need done.
Mark Willcoxon
2 months ago
I was pleased with the work. However, I ended up paying more than quoted. I agreed and signed, only to get a vague receipt showing I paid about $400 per hour foe labor. I tried contacting by phone and email, but it appears I am being avoided.
Our toilet was clogged and Carlos came in and took care of it immediately. He was very informative and helpful. I will definitely be calling again for any of our plumbing needs. Thank you Carlos.
Neny Gutierrez
2 months ago
Alfredo provided perfect customer service and walked us through the whole process. He explained what the issues could be and updated us every step of the way. I’m pretty sure they do this for everybody, but they sent us pictures of the whole process which I thought was going above and beyond. 100% recommend these guys!
Vivianne Bank
a month ago
I requested service for replacement of my garage disposal, The whole process was very smooth and professional, quick and easy communication, Allen toomb was very nice and helpful, I am so happy that my garage disposal has been replaced and my dishwasher has no water left at the bottom, it can be drain completely after washing, if someone can told me earlier that my dishwasher has water left is because my garage disposal was not working, so I don’t have to replace my whole dishwasher! Find the right company is very important!
John Lockwood
4 months ago
Fast, professional, polite and very knowledgeable. Jorge did a great job and represented Rooter Hero in a very professional way. Highly recommend, we will use them again.
Jonathan Martinez
2 months ago
Mario showed up and saved the day! He was very helpful and professional! Offered some great advice and was very friendly. Will definitely be giving them a call if I ever need plumbing help again! 10/10 highly recommend!
Showed up quickly tech was polite and friendly. Was able to get sewer un-clog in short order… recommended some further services I declined because I was not there to inspect. We did the entire deal over the phone. This is a rental house and I was unable to get there due to a broken leg. One of my tenants let him in and he got Ur done….
There was one small hiccup when his company calls it comes in very odd number, and says mainland China, so I never answered, eventually blocked the call not knowing who it was. I never answer calls from mainland China. We got it straightened out and I unblocked it so I could pay but kind of weird.
Alex Thompson
a month ago
The only reason I'm giving 4 stars is because we were rescheduled time wise 3 different times. Other than that, Allen showed up and was very knowledgeable and had our water heater back up and running in no time. If we have other plumbing needs, we will definitely call again and request that Allen be sent our way!
Nancy Harris
3 months ago
JR did an excellent job for me! His professionalism from the first phone call through the completion of the repair, stand out as exemplary. I appreciate the quick and friendly service!
Blake Browning
2 weeks ago
If you have a problem ask for Alfredo Ramirez, he was amazing! Came and worked quick and explained exactly what needed to be done. Excellent service
Chuck Mitchell
2 months ago
Mario and the guys at Rooter Hero did an amazing job doing an emergency replacement of an entire sewer system in 4 days in preparation of the cottage going live on AirBnB. Very impressed with their professionalism and efficiency. Highly recommend.
Arielle Terry
3 months ago
Alfredo was awesome! He did an amazing job of answering all of my questions and helping me understand everything that he was doing. Thanks for the amazing customer service
The technician was great. Diagnosed the problem and made the repair. He friendly and professional.
I would definitely use Rooter Hero again!
Darrel Pollock
a month ago
Gabriel gave us the run down and was curtious. We ended up going with someone else because Rooter Hero is too expensive, but the customer service was great!
Tyler came to my moms house and was so patient and educated us on possible issues we could have down the road.
Jeremy Smelser
5 months ago
I called Rooter Hero for an emergency repair after waiting and getting pushed down the list by another company all morning. Rooter sent out Gabriel Gonzalez who came out sooner than quoted and went to work right away. They reviewed the work and gave a few quotes based on my budget and level of repair I wanted (band aid fix that'll need another repair later or costly full repair). I opted to get it fixed permanently and they were able to get me a small discount to help. After working a few hours and night had fallen, it was decided it would take a full day to repair so they went to get a part to fix it temporarily so we'd have water that night. The next morning, they arrived on time and spent the remainder of the day fixing the issue. We noticed a small leak later on where they had repaired so I called and they sent Gabriel back out who prioritized it and was able to fix it quickly. I'd happily use Rooter Hero again.
I made an appointment to have a technician come out and price a job. He arrived as scheduled, looked at the job and we agreed on a price with the tech to return between 7a-9a the next day. When pricing the job, it was noted that we have cPVC plumbing and the tech called his supervisor to confirm they would be able to take the job.
The next day, the 7-9 window passed so I called and spoke to someone who said they’d look into it. Within 10 minutes, the tech called and said they wouldn’t be able to do the job because of the cPVC.
I’m extremely disappointed in how this was handled. Had they told me initially they wouldn’t do the work I’d have been fine but here I am now scrambling to find someone. Why would they price and accept the job and tell me they’d be back the next day?
Certainly not very Heroic from the Rooter Heroes.
jose hernandez
9 months ago
They put in a waterline to my refrigerator so that I could get ice and water. They installed a valve and ran some clear pipe through my cabinet to the back of my fridge and I was charged $4200! I signed for the services because I trusted what they were telling me. Since I have had another contractor for another job come in and give me a price quote and it was under $500. I’ve called around and this is the same price that I’ve gotten at a few different places. Why was I charged $4200 for a valve piece and 25 feet of clear plastic tube and some holes that I could’ve drove myself. I could’ve done all of this myself. As we speak I have a professional contractor at my house who said he would’ve done it for $487 on the spot . I trusted these people
Alejandra Gutierrez
7 months ago
Company is a scam beware they will over charge for lazy work. Don’t believe the good reviews they will over charge by thousands. Would not recommend unless you want to pay an arm and a leg for lazy work.
This company is first rate they responded to an emergency situation at our place of business on New Years Day early in the morning cantvsay enough good things about the technician Gabriel Gonzalez he was very professional, friendly, knowledgeable etc. we will definitely use them again for any future plumbing issues.
No but he gave me good advise & even said he be here to help us with putting in the water heater when we get it. Very nice professional guy. Ty for coming thru today Mario, happy new year
Great tech! Punctual, knowledgeable and professional! Will use again, but I don’t think lll need a plumber for awhile. He fixed it.
Lillian Avila
5 months ago
Our old water heater finally died after 20 years. Gabriel gave us options and solid information. We would highly recommend Gabriel and Rooter Hero. We are glad they handled our water heater. Thank you!!
Brandi Tichinel
4 months ago
My issue was big it took several different guys to complete different stages of the repair with pipes that lead to my septic all were timely, polite, professional, and all around great.
Mario was great and very responsive. Fixed our problem and have me all of my options for a solution, very communicative, thank you!
Ellen Meltzer
4 months ago
JR came to my house for a plumbing emergency. He was polite and professional. He fixed the problem. He was definitely the hero that day.
Matthew Rosenbaum
2 months ago
This company decided to start excavating at my neighbors house prior to a completion of underground survey. They cut a power line and a cox communications line. This caused myself and neighbors to lose power.
In any type of construction there are steps that must be taken. Governed steps nonetheless.
He came promptly and did not charge any urgent service fee.
Jorge Sanchez Jr
3 months ago
Junior and Adrian were awesome and worked really fast to get be back up and running! Will use this company for all my plumbing needs and will request Junior and Adrian
After having to augur one of my toilets 3 times in the space of a year, Rooter Hero recommended a sewer cleaning for my old house. I have found them very professional, responsive and timely with outstanding communication. Most importantly, they get the job done right.
Dawna Tucker
5 months ago
Tech Casey explained very well in detail on what was going on with the plumbing and did all he could do to fix the problem that was going on. I would recommend them to anyone to come out to service and repair any problems. #1 in my book.
Bob Goldwater
4 months ago
Mario was courteous, professional and efficient. I would not hesitate to recommend Rooter Hero to my friends.
Alfredo was very nice. He took the time to explain everything before and during the procedure
ramon manzano
a month ago
Mario is a very professional respectful and responsible individual, it was a great experience working with him.
This company is run really well. Tech, Matthew Fritch was besides being the consummate professional, a great guy with personality. I actually enjoyed the couple of hours during the repair. He did a perfect job and has a great work ethic and pride in his work. Not inexpensive but a job well done.
Jim Toussaint
9 months ago
On June 21st I contacted Rooter Hero whom I had dealt with before
because my drains were backing up.
They came out and started a drain cleaning which soon became an
impassable clog according to the technician. He then quoted me a
price of some $3000 to dig up the sewer pipe and determine the
source of the stoppage. I thought that was an awful lot of money
but I was over a barrel with stopped up toilets and drains and with
relatives coming to stay for a few days.
They required a down payment of some $1750 on my Visa card to
begin work which I agreed to.
A laborer was sent out who dug up the sewer line which took about
5 hours. They then told me that they couldn't find a clog, so the
septic tank must be full and needed to be pumped. They also
installed two clean out traps on the sewer line with 3 feet or so
of plastic pipe leading to the surface.
Next they said they would dig down to the septic tank, about 30
inches down, for an additional $4000 dollars. I felt I was between
a rock and a hard place so agreed to that and they wanted another
$2500 down to begin that work which I also put on my Visa card.
The next day, before they began any further work, I came to my
senses and realized they were charging me over $8000 and for that
they had installed the two clean out pipes and were going to dig
down to my septic tank some 30 inches below the surface. And
they were not going to pump the tank, just dig down to it and
call someone to come pump it.
I was not going to authorize them to do anything else and I would call
someone else to dig and pump the septic tank. Which I did, finding
another company who both dug down to the tank and pumped it
for a little over half of the $4000 Rooter Hero wanted just to dig
down to the tank.
So now Rooter Hero has $4250 of my money on my credit card for
which they dug a 3 foot deep hole and installed two clean out
pipes. I later called them and told them how I felt they had taken
advantage of me possibly because of my age, (I am 81) and I thought
they should return the second payment of $2500 since they had done
nothing to earn it and I felt the $1750 was more the adequate for
the small amount of work they had done. Their reply was that I had
signed the Visa agreement and they were going to keep all the money
I had put on the card.
He showed up on time ,was very personable. He did the job ,cleaned up and left no trace
Brenda Jordan
6 months ago
They tried to rip us off. Rotorooter quoted us $750 but could not do the job because they don't solder copper pipes. Rooter Hero wanted $2000 without a guarantee because they claim the pipes are old and bad. The pipes are in fine shape. It's a connection that is leaking, not a pipe. They saw two old people (50+) and thought they'd cheat us. Avoid Rooter Hero/RotoHero at all cost. Pay more for a real professional.
Still working to.get floor fixed.
Think they did a lot more than needed. Little over priced. The wurst people I ever had do work for me.
Awesome service and very nice and will use again. Allen Toombs was awesome and really worth having in your company. Will use again over and over!!!!!!!
Gave me absurd quote, saying they need to inspect sewage line with camera. Later gave me an appointment for camera inspection and never showed up or followed up.
Tim Tomkovich
2 months ago
Tyler was excellent and handled the work expertly. Great value and friendly service.
KEVIN CORNETT
3 months ago
Alfredo ramirez did a awesome job and got my problem fix asap kept it professional recomend this company!! Will use them again
Mike Herrera
2 months ago
I would highly recommend this company if you need any type of plumbing services the technician that helped us named JR provided excellent service.
My tenant had a plugged drainage problem. Allen and Alfredo were prompt and got the job done. Will use them again.
On New Year’s Day my kitchen sink drain backed up and I was in a panic as I had guests coming for dinner. The Hero’s came to my rescue. Everyone I spoke with from the company was very professional and super nice including the lady that first answered the telephone, the dispatch lady and the service technician. Communication was excellent and the service was first class. The technician was prompt, well spoken, friendly and wore a clean uniform. If I could give them 10 stars I would. Thanks guys for a job well done.
Craig/72Sold
Janet Torres
8 months ago
I called Rooter Hero because I have two bathroom that are not draining. They are backing up into each other. They ran a camera after I asked them too. They found a snake in my pipes so they said it would need to come out so it won't cause more issues. So they tore my floor and wall apart and got it out. That cost me almost 5000$. Mind you that didn't fix the issue on why I called in the first place. So I called them back the next day and they came out and had the nerve to tell me they won't change me for them coming back out.. But the main reason for me calling them is still not fixed. So now I'm out 5000 and still my bathrooms are not fixed.
Nicole Greene
4 months ago
JR was professional, friendly and let us know all our options. I highly recommend JR and this company.
Sandra Dickens
a year ago
Gabriel was friendly, clean, professional. He did an excellent job. The job took longer than expected because he had difficulty in obtaining a tool he did not have. All in all, the job was well done and we appreciate that it was done as quickly as it was.
Tawny Veschio
5 months ago
Edgar did a great job on installing my faucet in the shower but did not have the overflow piece that's on the wall.
Michelle Houston
10 months ago
Gabriel and his team were so helpful and professional. Though my drainage problem was extremely difficult with many road bumps, his team kept me in the loop every step of the way. They were kind and treated my family and home with respect. I would highly recommend Rooter Hero and will use them in the future for my plumbing needs.
Mark Casoli
10 months ago
Waking up to a backed up sewer system is never a fun way to start the day. Fortunately, that’s where the trouble ended. One phone call and a few hours later and I was back in business! Rooter Hero is all about customer service! They were quick, professional and they handled an unusual situation with great skill. Thank you, folks! Your card is going on the fridge!
Alfredo and his partner were very informative friendly and on time.
PixelVisionAz 1
3 weeks ago
Excellent workmanship and attention to detail . Went what was required to make our job successful
Had a plugged up toilet and Jorge came out quickly and fixed our problem.
The team worked well together to find the cause of my problem and did an excellent job coming up with the solution and repair. They were truly polite and professional through out the process. They explained all the options and costs for each option.
Josef was amazing throughout the entire experience. He treated me like family. My wife and I couldn't ask for a better experience. He even helped walk me thru all the insurance hassle. He and his team were quick and thorough that's hard to find without spending a fortune. Great job guys thanks!!!!
Francesca Belmer
a year ago
We noticed that the main water line to our home was leaking underground and flooding the land alongside our house. After having zero luck getting anyone to even call us back the same night, and after waiting 15 hours for a RotoRooter appointment only to be told an hour before our appointment window that they wouldn't be able to send a technician out at all, I found Rooter Hero Plumbing. SO glad I did.
They were extremely prompt in calling me back and sending someone out. David N. was our service guy and he was the absolute best. So kind, willing to explain everything that was happening and how it would be repaired, super professional and just a good guy. He fixed everything fast and now there's no other plumbing company I'll ever call. Thanks again, Dave!
As disheartening as it always is to experience unrelentingly clogged drains that my limited plunging and snaking skills could not resolve, its refreshing that a company such as Rooter Heros was so responsive, professional and knowledgeable to provide relief. Carlos responded at the beginning of the 2 hour response time window, and determined after snaking and taking video of the drain, that jet streaming would be required. I apologize that his name doesn't immediately come to mind, I'll call him the jet stream guy, wasn't able to come until late in the day, and though it took 2.5 hours to finally locate the clean out drain (inconveniently hidden behind the mobile home skirt under the mobile home) he resolved the problem. By then it was 8pm, and he had another emergency to attend to. Truly a hero of Rooter Hero!
Truncheon ofNorm
11 months ago
Ripped off and scammed. Our real estate team arranged for a pre-purchase sewer scope. The tech JR, called us and said he found good flow through the pipe, so we bought the house. The day after we moved in the toilet backed up. We called another company to snake and scope the sewer line again. Our pipe had a complete blockage at only 22 feet from the house. After a $1200 hydro jet service we found that there were numerous root intrusions and that the bottom of the Orangeburg pipe had collapsed and was broken. We called JR, the tech that had done the original scope and asked if he remembered doing the service on our house. He said he thought that he never made it to the house!! No return phone calls from the company after asking for a supervisor or dispatcher to see what notes were included at the time of service. They took our money for the sewer scope service and either never did it at all or only ran the scope less than 20 of the 80 feet of pipe. Either way we got scammed and were stuck with a $17,000 repair bill to replace the entire sewer line. I’m not sure if fraud is the right word but that’s how we feel. Never would have bought the house if the tech had done his job. Worst experience I’ve ever had with any business. Ever.
We had a major leak due to a dishwasher issue. We called around 5pm and service was out in less than 3 hours. JR was friendly and professional. He diagnosed the potential issue but also did not do unnecessary work that might have voided our dishwasher warranty since it was brand new. He helped us with a temporary fix to allow us to have water in the house but shut off the leak source. JR called an emergency flood restoration service for us who came out immediately. JR advised us on procedures for dealing with home insurance. He was excellent - could not have asked for better service. I hope we don't have a need for a plumber again but if we do we will request JR!
Good service, on time, great prices and able to do the work other companies could not for me. Thank you
Alfredo Ramirez did a great job. Highly recommend!
Faysal Shaqooli
6 months ago
GABRIEL WAS OUTSTANDING! came on time& Very professional. Answered all my question & was patient with me! Highly recommend!!
I scheduled an appointment with Rooter Hero Plumbing due to a clog in my hall bathroom tub. The technician arrived at 9:30am and began his work. He continued to work for a couple of hours before I entered my master bathroom and observed dark murky water filling my shower floor. By 6:00pm, I was left with neither shower in my home in working order. The technician stated he and his boss will be at my home the next morning at 10:00am. Upon arrival (BTW he was 20 minutes late), the manager entered my home never introducing himself and had already begun belittling his technician. He did not look my direction while speaking; therefore I assumed he was not speaking to me. He then proceeded to say, "well, are you coming?" "Aren't you the homeowner?" After a brief peek of his head into each of the bathrooms, he explicitly let me know I had big problems and we need to sit at the table and discuss what needs to be done. Once at the table, he told me that we can get my homeowners insurance company to pay for the new plumbing, but we need to create a water leak that will result in water damage. I stated to him that I do not have a leak. The manager then looked at his technician and stated "that's what we got this little guy for." He stated he works with my insurance company all of the time and already has 4 claims processing and that they know him by name. At this point I knew exactly what he was doing; therefore I asked him to leave my home. He immediately got up from his seat and swiftly walked out the door as if I were wasting his time.
JoAnn McPherson
a year ago
Gerry evaluated situation & found the problems. Repaired the toilet & will be returning to repair the bathtub faucets once he finds the parts needed. Waiting for his return to complete the work. Would highly recommend him to future customers for plumbing services. Very polite & respectable as well as thorough in his work.
Sharon Finkelstein
a year ago
No need to look further!!
Clayton, Veronica, and Rayanna in the office and their fabulous skilled technician Antonio delivered OUTSTANDING SERVICE!
Their honesty, ethics and integrity plus their exceptional customer service communication skills super fair reasonable price are unparalleled.
They not only delivered a top quality water heater at a unbeatable price their installation was 1st class. No added fees, super knowledgeable and truly an incredible experience.
Cristine Rutelionis
a year ago
Our technician 8412 Joshua French was absolutely amazing. He came out immediately and got our plumbing stoppage fixed in no time. He was friendly, full of knowledge and very helpful. We recommend Roto Hero and our technician Joshua French to anyone and everyone. Scott and Cristine Miller
Carlos was friendly and explained every step of his process and FIXED the problem! Thank you, thank you, thank you!
Ronaldo Borjal
2 years ago
Technician Mark was very knowledgeable and nice to talk to. He did the work fast and cleaned the mess afterwards. Highly recommended. We’ll make sure to call them back for future plumbing issues. Great service with reasonable value cost of service!
jnutt Siegle
6 months ago
Improper shower installation on both bathrooms, cracked bathtubs, and poor cement poor. All must be fixed or re done. Drywall damage in master bedroom when installing the shower.
Marsha Rodgers
3 months ago
Very knowledgeable, caring, dependable plumber. Would recommend Mario.
Had a team of different folks at my house over 3 days trying to find what was backing up my washer drain. Everyone was extremely professional and confidence inspiring, They had high-end equipment and were sure to actually show me what was causing my problem, where it was and that it was repaired.
I had a great experience about 60 days ago with Rooter Hero Plumbing. I had family staying with me and the unfortunate experience of a clogged toilet.
Rooter hero was able to service me the same day with a reasonable wait. The technician, Isaiah, was very pleasant and knowledgeable, and triple checked his work and provided a 90 day guarantee. He even provided me a discount because I misunderstood the pricing in the advertisement.
Overall a good experience, I learned a lot. You hope you won't have to call again, but if I do need services, I will definitely contact Rooter Hero again.
Absolutely wonderful experience, and I would recommend them to anyone. Chris Ball was very fast, polite, and detailed with the work he performed. I called in at 8:45 and had a plumber by 9:30, and the whole process was done in an hour. That's really incredible, and I really like the quality of work they did.
Rooter Hero was very professional and knew exactly what they needed to do to replace our sewer pipes! Not a project a homeowner ever wants to deal with, they made it as easy on us as possible! Took extra care to explain exactly what they would be doing and protected our house from any more damage than necessary. All the guys were very pleasant and worked full days in 100 degree weather to complete the job as promised! I will be call them again if I ever need any service they provide!!
Working with James was a great experience. He was very thorough, courteous and very knowledgeable in all their services. Was even able to tell me how to help prevent similar issues in the future and what types of issues could be expected based on historical evidence. Would definitely recommend him to anyone
Ahwatukee Airbnb
3 months ago
Respond quickly, came on time, and did great job on snaking my sewer line.
Donald Fanning
3 years ago
On December 18,2019 I received top notch service for ongoing drain issues. The service tech, Ron was very knowledgeable, professional, and a truly nice person. Ron explained everything he was doing and offered suggestions to improve to overall condition of our drainage system in our 40+ year old home.
I recommend Rooter Hero Plumbing.. They did a great job for me.
Donald Fanning
Phoenix AZ
Annamarie Martin
3 years ago
This was my first time using Rooter Hero. I had some issues with my kitchen sink and a friend recommended them. Mark was my technician and he was very professional and clearly took pride in his work. Definitely would recommend to anyone in need of a plumber!
Michael Cator
3 years ago
Isaac was absolutely amazing he was at my house within an hour and a half from when I called and was able to fix my issue with no problem! The simplicity of their service is top notch. I was nervous that I wouldn’t have someone out here to fix the sink for a day or so and they were there within two hours.
The best experience ever! Barbara, the lovely lady who took my call of panic, was so professional and warm. Thirty minutes later, a well-spoken professional plumber was at my door. He was articulate, kind and honest. I will only use this company now and highly recommend.
Deborah Owens
5 months ago
I was given great service, the cost quoted was the amount charged or less.
Matt Schlothauer
3 years ago
Highly recommended!! ASK FOR ISAAC! Their whole service top to bottom was exceptional. They contacted me to give me accurate updates on when the tech, Isaac, would arrive. When Isaac arrived he was extremely professional, courteous, and knowledgeable. He fixed our issue in a very timely manner and charged us an extremely reasonable price. I’m absolutely saving these guys for future use.
The Boys showed up on time and were very friendly and professional. I am a custom home builder and work with Contractors every day. Most are disappointing but these guys were great!
Alfredo arrived as promised an hour after my first call and though he couldn't snake the sewer clear that night due to blockage he arranged to have his supervisor Mike out the following day to run the camera to determine the cause and go over options. Mike arrived as promised and by later that night Alfredo was back to jet the line to clear the blockage. He returned the following morning to jet clean the rest of the lines. This company has great customer service and I would highly recommend them.
April Churchill
3 years ago
Isaac was great. My neighbor recommended him. I was having draining issues in my kitchen and bathroom. It was a tough job but he was very quick, clean and courteous. The price was unbeatable. I would definitely recommend to my friends and family!
I want to thank Leo at Rooter Hero for the quality workmanship he did on an emergency repair on my Trane furnace. Our furnace quit working during the night and woke up to 59 % temperature in our house. I phoned the 24 hour Rooter Hero hotline and got a positive response from reception that they would be responding at a certain time. They again followed up with another call to nail down the time to the exact minute. Upon arrival Leo explained what was covered under warranty and what wasn't. We ended up paying for the labour portion which was good quality work and based on this experience I would highly recommend them.
Karyn Beckwith
3 years ago
Very impressed with Rooter Hero! They came out, and accommodated us when another wouldn't. The technician Isaac was amazing! Helpful, courteous and so amazing. He made sure to stay until we were happy with his work (which we were immediately) he got the job done, and for a great price! Rooter Hero will be who we call (Isaac specifically) shouild we need plumbing help in the future... thank you guys!!
Jason Grendahl
3 years ago
Ron was very professional and didn’t take any short cuts. He was knowledgeable and able to explain to me the solution and cause of the issues.
He also ensured that I was satisfied with the work as well as the cleanliness of the area he worked in prior to leaving.
Very good experience.
Brian Campbell
a year ago
The repair was done well. Everything works without leaks. Received a estimated time of arrival and was changed to later time. The problem is technician changed 2nd quoted time and was then 40 minutes late. Had to cancel an appointment due to waiting.
Francesca Hamilton
4 years ago
I had a great experience with Rocky who came out and did a camera snake on my property. He offered an affordable fix to a complicated problem and I was very satisfied with the workmanship and customer service. I will definitely keep them on hand for any and all plumbing work I need in the future!
Mike Florendo
4 years ago
Had a drain that was clogged and I did everything I knew of to get it cleared, Rooter Hero had it fixed in a few minutes with minimal cost. The tech even found an offer that took the price down even more to save me and my family money. Awesome job and greatly appreciated for his fast work and professionalism.
Had a problem on Sunday 12/29/19. I was repeatedly lied to by the ‘call center’ who takes the information. Told me it will be “Two hours for a technician to arrive”. My original call was at 11:07am and he arrived at 4:30pm. I understand delays; I do not understand lying to new customers! I sat waiting over 5 hours for the tech to show. Then he was here a few hours and did fix the problem, but he made two mistakes. 1.) charged the wrong amount on my card and it took 9 days, a phone call and an email to get the adjustment, and 2.) The plastic parts and debris not cleaned up and left in my shower was like stepping on Legos when I used my shower the next 2 times!! Not cool and definitely not professional. I do NOT recommend Rooter Hero, and will let others know of my negative experience.
Michael Breivold
a year ago
I've used them 3-4 times in the past always took care of business. Now I had a major problem Josef helped me out and these guys are amazing I would refer them all day long great help and friendly team.
chris ratliff
4 years ago
I literally cannot say enough good things about Rooter Hero and specifically technician, Chris Ball. I called on a Sunday for a clogged kitchen sink and Chris showed over 2 hours earlier than my estimated window! He worked extremely hard to fix a complicated situation and stayed for over 7 hours on a Sunday to make sure the work was done correctly and thoroughly. Amazing company and amazing service and I highly recommend them!
Sherrill Funk
8 years ago
These guys are very honest and thorough. When they started jackhammering into my hardwood floors and bathroom and hall I thought my house would never be the same, but now it is all nicely cemented and cleaned up. They even hung my shelf back. They worked solidly for three and a half days and one day didn't even take lunch. I had no problem running errands because I could see they were honest and nice guys. I am ready for the restoration guys so I can sleep again.
Rodney Schroeder
5 months ago
Excellent, friendly on time cleaned up after. Highly recommend!!
Michael Marden
3 years ago
Wow the Staff on the phone are incredible! I always got a person to pickup and they were wbale to send someone same or next day. They were even able to connect to m tim technician for followup when I had concerns after my install. Fast! Communicative! Professional! Incredible! (I’m not sure about how the pricing compares to others but I’m not calling around. These guys are worth it)
Jordon Stephens
7 years ago
I had a lovely experience with this company. I called to make a last minute appointment and they graciously worked with me, and even gave me a coupon! My technician, Michael Chavez, was personable and kind. He worked past the point of breaking a sweat in order to remove a hair clip which had been flushed down the toilet, causing it to overflow and back up. With little luck, he explained to me that the tools we had were not equipped to remove the object and the toilet would have to be lifted. This extra step prevented me from having to buy new porcelain! I appreciates that he educated me throughout the process, he informed me of every action that he took and took a lot of time to demonstrate to me that the toilet was working properly before he left. Moreover, he took it upon himself to clean and remove all the scratches in the bowl, most of which I had caused myself in early attempts to remove the object. My bathroom was clean and dry as a bone before he left, which I really appreciated. Oftentimes, plumbers will leave behind the mess for the customer. Not Michael! I would 100% use this company again and would request him as my technician if I am able!
The service call was great. Ron was efficient and knowledgeable. Getting him here was another matter altogether.
I had an appointment with a two hour window and was told that I would get a call one hour before the technician would get here. No call. I called the office and was told that they would look into it and call me back. No call. I called again 40 minutes later and was told that the dispatcher would call me back. No call. I called again 30 minutes later and was told that the technician was running late. It was now past the two hour window. I asked if anyone was concerned that I had called twice with the promise that someone would call me back, but no call. Finally, the woman I was talking to told me it was her fault: she was in a meeting and then went to lunch.
I had to reschedule the appointment and Ron actually got here early.
Isaac was so great! He fixed my drain in 20 minutes. He was polite, friendly and professional. The price was very economical. I always appreciate Rooter Hero and their services.
Super fast, efficient and friendly. Our customer service rep with scheduling was awesome and she got Issac out to us within an hour and he got everything taken care of quickly and showed us everything that was done. I will definitely be recommending them to everyone I know.
Chad Teegardin
3 years ago
Spectacular service. Showed up on time and with a great attitude. Ron is very thorough and explained everything going on. Will definitely call Rooter Hero for any future plumbing needs as well as referring them to all my friends and neighbors.
Mitchell Klein
4 years ago
These guys are head and shoulders above the rest! Our floor was flooded on Christmas Day! Instead of opening presents and having a family dinner, we spent hours bailing water. The next morning I called Rooter Hero’s Plumbing. They came about 2 hours later. They found and cleared out the main drain. Then they put their camera-on-a-cable into the drain and they showed me where the old pipe had corroded and broke. Then they did something amazing. They gave me an exact, firm price quote in writing before they left! I asked them how the price might change IF the job took longer than they had anticipated. I was told that the total price would NOT CHANGE unless I asked them to do more than what was required to dig up the old pipe and replace it.
On the next agreed upon day, Isaac arrived on time. He is a fine young man who has a positive, can-do attitude. Isaac proceeded to dig up the old pipe. He spent a full day working to dig up the old pipe. He didn’t even take any breaks. He didn’t spend any time talking on the phone. He just dug and dug and dug some more. The next day was Saturday. Isaac was on time again. He was able to reveal the old broken cast iron pipe before he left that day. Then, Isaac came back on Sunday, the following day. It took him a good long while to remove the old pipe and then replace it with a new pvc pipe and clean-out. But we only were unable to run water down the drain for about 2 hours in total.
Everything Isaac did was done correctly, safely, and in keeping with the building code. He finished putting all the soil back into the 5’ deep trench he had dug. And then he poured concrete over the soil. He then removed all the remaining soil, broken pipe, and all the other debris that was generated during the project.
When Isaac left the basement was neat and clean, just as it had been before he started the job. And we have a new, clean drain that will last for many years.
The price we paid was the price we were quoted up front. So, I must say that these guys are trustworthy and they do exceptional work. They did everything they said they would do. And Isaac was the hardest working, most conscientious tradesman I have ever known.
Thank you Rooter Hero’s! And Happy New Drain! Mitchell Klein. Phoenix, AZ.
Leo provided great service. Very detailed showing me exactly what to watch on my older A/C system and why. Leo was very thorough and checked and adjusted things other A/C services had missed. I highly recommend Rooter Hero!
Carol Napoleon
a year ago
I'm very impressed with Casey's knowledgemont and experience of the job , also very pleased with JR and Carlos very professional worked very hard for 4 days to finish the job inside and outside the house , ? l did the post few minutes ago and noticed
It only shows 4 stars I meant to put 5 starts
so I'm correcting it now.
JoAnne Connors
3 years ago
Technician Randy was kind courteous professional helpful knowledgeable and he was a really nice person. Kudos for your company if he is a product of his work environment then your company is in great shape . Thankyou for the great value and coupon I redeemed!
Ron was amazing! Quickly cleaned our drain! He’s a life saver! :-) Very polite and professional and good prices! Highly recommend their services to anyone.
Connie Peterson
3 years ago
I chose this company because of a radio ad, i knew nothing about them. They did arrive during the time frame offered, the technician gave a price and advised as to other things that needed fixed. I asked him to just fix the immediate problem. He did and provided estimates of which neither have the same price that was quoted. His finished bill was 25.oo more than quoted and i got to clean up the mess that he left.
The radio ad states that all technicians leave a business card with owners phone number if there are problems which he didnt leave. I felt the were very over priced.
Tiffany Barnes
a year ago
They delete their reviews!!!!!!!! Scam scam scam scam. They lost their license temporarily for scamming MULTIPLE FAMILIES. Read the BBB. Dooooo it. They scammed us and at least 50 other families this past year alone. They brag about it!!!! . They’re getting sued by multiple people. Idk how this company is still open. Wow.
Kathie O'Leary
a year ago
Had Gavyn out in June and got the vaguest invoice. I called multiple times to get a more in depth invoice with details of what was performed and the findings and here we are in September, still getting the run around. Paid $425.00 for who knows what!
Kristy Horton
4 years ago
Great service and out within a few hours. Price much more reasonable than other plumbers I called and warranty for a year he said. Highly recommend. I’ll stick with Gerry, great guy.
I appreciate the call before arrival. Mark did a thorough inspection then quickly gave me a run down of what was going wrong and a quote for expected repairs. He was polite and responsive. Thanks Rooter Hero.
jill krigsten
3 years ago
Issac, the tech, was super honest and came out at midnight to help. When he couldn’t fix it right then he explained why and that he would return first thing in the morning. He returned first thing and fixed it. He was a delight to work with and I would highly recommend him and actually have already given the company’s info and his name to friends.
Raquel Conroy
3 years ago
As usual a 5 star company!
I was in serious need of pluming and the only name that came to mind and number I have saved on my phone is Rooter Hero! Its a Saturday and I get/got serviced like its a Monday!
Even off the clock Chris aways answers. For instance today he was off and still made me and our business a priority by passes me along to some just as amazing as himself Ron. Ron came out within a few hours provide feedback and options as to the issue and got it done within less than an hour. And to top it off Chris who again is off the clock called to make sure we were taken care of!!
If there was an option id say 10 ?
Gregory Nowak
3 years ago
Our heat pump was having a problem that was intermittent and difficult to diagnose. Rooter Hero sent Leo to our house to work on the issue. Leo did a great job diagnosing the problem, and fixing it. The price I feel was also reasonable. I would highly recommend Rooter Hero, and Leo in particular for A/C/heat pump repairs.
Not happy that we had a scheduled appointment between 12-2. Tech showed up alittle after 5 then had to wait 15 minutes for a Manager to give a quote. Quote was very high and at that point it was near 6pm and a 4 hour job. The 89.50 service charge after waiting all day was the icing on the cake. Only good was Steve( the tech) was friendly and understanding. Definitely a huge waste of my time and money
Dale Mallison
2 years ago
Chris was on time and professional! He would not give up on a tough drain! His supervisor Jim is very knowledgeable relative to the issues I’m experiencing and offered sound advice.
Terri Pawella
4 years ago
Our kitchen sink was clogged up and after reading great reviews on Rooter Hero we gave them a call and so glad we did. Isacc Solis came within the two hour window. He was very polite and answered all our questions and explained everything he was doing. We will definitely call again if we need anything done. We would give 10 stars if we could. Thank you Isacc!
Stephanie Lentz
3 years ago
Ron was awesome, very knowledgable and a super nice guy. I have used Rooter Hero several times and they always show up on time and are professional. They do suggest services but there is never any pressure.
Nick Piccinonno
4 years ago
These guys are outstanding! I set up an appointment for the next day and the plumber was there right on time. I explain my problem and his diagnosis was spot-on. They fix the problem and cost was reasonable. Plumber Jason worked his butt off and did a fantastic job. The supervisor Ralph dropped in prior to Jason starting the job to reassure me that the job would get done and done right. What a great company. Thank you Rooter Hero!
Customer svc responded quick and was able to send a repairman in about an hours time for my water heater issue. Price of everything (water heater install)was quite expensive, compared to diy. Repairman was thorough and quick. Had no issues. Would reccomend Rooter Hero.
I had a calcium deposit clogging my sewer line. Carlos and Rocky did a fantastic job of breaking it up and getting the water to drain. It was a lot of work but they honored the price I was quoted. These guys were amazing. I appreciate their hard work.
We were faced with an emergency sewer line backup late Friday night. Company sent Steve out on emergency dispatch to attempt unclog to no avail. Following morning Ron and Steve came, hooked up a camera device and discovered the clog due to pipe failure, Working through the weekend they were finally able to get us and and operating Sunday midday. Can't say enough about the work of the crew of Jesus and Steve who worked very hard having to dig down over 4 ' to reach the pipe and repair it, after they left it was so well cleaned up there was no evidence anything had happened.
Would also like to commend the thorough explanation of the job and what it entailed from start to finish by Ron, and kudos to Mike for helping us out with the final bill.
Kemberly Herrig
8 years ago
Rooter Hero exceeded my expectations today. Ray B. was professional, courteous, respectful, and patient. When my drain did not unclog the first time he took another approach to get my drain unclogged. He did not leave until the drain was unclogged. In addition, Ray went above the call of duty and added a p trap to the drain to reduce future clogging issues at no additional charge. The customer service provided by Ray and his company were amazing. Rooter Hero will be my future choice in providing plumbing services. I will be recommending Rooter Hero and Ray to family and friends. Thank you, Ray.
They tried to charge me $20,000 for a new sewer line in the backyard, but I went with Parker and Sons for about $7,000. These guys really tried to pressure me into doing this and they kind of scare me. Many of their 5 star reviews look fake (no picture and only 1 or 2 reviews posted by the customer). Please look for the one-star reviews for this company in California. You'll see the same story over and over again, where they try to get elderly woman to fork over $20,000 and someone fell for it!
Simply AMAZING!!
Fantastic stress free work that was done with the most amazing caring Individuals.
The job was tremendous and each one of them put in so much effort with the utmost respect and understanding.
I'm so grateful for them and what they've done from my family myself.
Walter Hammond
3 years ago
Steven came out and did an outstanding job. He quickly diagnosed the symptoms and found the problem and cleared the clog. He was right on time and very professional. I would highly recommend both he and his company.
Called for quote, they came same day and had the job done by next day! Friendly technicians, everything looks and works great!
I want to give Isaac a shout out, he came out to my house to clear out a toilet clog, which turned out to be something a little more serious than just a clog. He said he wouldn't charge me for today and would come back the very next day with the scope to properly assess the situation. Although this is a scary thing for me, never having dealt with a sewage pipe issue, Isaac's calm and professional demeanor put me at ease. I will wait for my appointment tomorrow to continue experiencing his world class customer service. Rooter Hero, you truly have the embodiment of great service with this man. Please give him a raise!!!
Michael Aston
3 years ago
Rooter Hero is highly recommended. They were punctual and did what needed to be done. Well they offered additional estimates oh, there was no pressure to do the most expensive repair. I would definitely recommend them.
Ashley Mcgowan
3 years ago
Isaac came in and let us know exactly what he was going to do. He was friendly, talkative and professional. With everything going on he was respectful Clean, and kept social distance in play considering everything going on.
10/10 would prefer him with any future plumping issues we may have.
Maria Escobar
3 years ago
Great service ,great customer service from Isaac our Plumber had all the answers and more to answer our questions. He was attentive and focus on his work while still being friendly. 10 out of 10 recommend. Also 10 out of 10 for Isaac ask for him great service.
Chelsea Reynolds
4 years ago
Isaac and Dale were the servicemen sent out to our place. They were both very professional, friendly, punctual and thorough throughout the entire process and all of the work being done at our home. Isaac made sure that we understood everything that him and Dale would be doing step by step, even bought some pizza for everyone when they had to stay and work a lil late. Overall, they did an awesome job, we really appreciate all of their hard work. I would absolutely recommend them for any plumbing job. Thank you guys!!
Second time I have had Gerry out, this time for a new toilet. As always, Gerry took Great care, did a Great job and left this man a Happy Customer!
Trudy Martino
7 months ago
Technician was Kyle. Very professional and knowledgeable. A pleasure to deal with.
Gerry came out today and unclogged 2 drains. He was professional and took the time to educate me on the issues. The rate charged was quite competitive. I will definately use Rooter Hero for another job I need in a couple weeks. Two thumbs up.?
Shawn Shea was able to diagnose the issue with my iFilter, just by my description to the CSR when I made the appointment for someone to come out. He walked right over to the Halo and noticed a clip had worked it's way out and also noticed the regeneration line needed to be adjusted and that the person who had previously installed it, (from a now defunct company) probably stripped a nut and used a part that doesn't come with the unit. Shawn said he installs 3 or 4 of these units a week and his knowledge of the Halo system made feel comfortable with his assessment of the issue. It's not leaking now and he is going to order the replacement parts I need. Hopefully, Halo honors my warranty, I'm 6 years into a 10 year warranty. The original plumbing company that installed it, was purchased by this company.
Thomas Dodson
3 years ago
Jesus showed up promptly last night and attempted to unclog my drain. Evidently the clog was in a place he was unable to reach. He spoke with Jim on the phone who offered to come with a camera to search the system between 7:30 and 8AM. Jim and Ron showed up promptly at 7:30 and all of your techs were very professional and exceeded my expectations. I received a quote and am deciding how and when I wish to proceed. Thank you.
rosanne urbanowicz
3 years ago
Of course it was Sunday and the toilet was backed up. I called my usual plumber which is Hobica and after a two hour wait I was told that the only thing he had in the truck was a plunger and no snake. He could come out and use that but it would be $170 . I have heard RotoHero ads on the radio and thought what do I have to lose . Everyone I spoke with was professional and efficient . I asked how would they fix my problem and they said with a snake . Great at least they have the right equipment in their truck. I set up the appointment . I was called that the technician was available sooner and would that work in my schedule. Yes of course
Stephan came when he said, fixed my issue and was gone and at a cost of $77 . I could go on with my Sunday and my wallet was not impacted with a huge dent. Rest assure that I have a new go to company for my plumbing needs. Thank you RotoHero
VERY PLEASED with Rooter Hero. A tech was hear within a 1/2 hr. of my call. Explained to me what was wrong , the next day tech Chris Ball and channel leader Chris Hart explained to me what was found and what was needed to be done and how much it would cost. There were no hidden fees. I couldn't be more satisfied with the work. I will highly recommend this company to everyone. Thank you again Big Chris and little Chris
The person who came was nice and did a good job, but we were waiting for someone to come scope the pipes and they never showed up. I asked to reschedule and they said they would call me, but I’m still waiting on the call.
3 stars cause the guys who showed up was nice and helpful, but down grading because I’m still waiting for it to get finished
Clinton Smith
3 years ago
Ron the plumber who was at my house did a great job and very knowledgeable. He was also easy to understand and friendly and really honest about all possibilities of options I could do.i would definitely. recommend this company to anyone !
Absolutely wonderful! Service was above and beyond what I expected. It was a tricky clog, but Chris never gave up and now we have a fast running drain! I'll definitely use this company again!
Mark Andrew Garcia
4 years ago
Gerry, our technician was on time, professional and courteous, in a word he was exemplary. Clearly a master in his craft he went right to work assess the problem and laid out a game plan which was explain to me in detail.
Thank you Rooter Hero for hiring a team member of Gerry s caliber. Gerry finish the job cleaned up his work station and my mess as well. My family and I are grateful for a job well done.
Sincerely ,
mark Andrew Garcia and family
Raeshawn Moore
a month ago
He made sure everything was perfect
ROOTER Hero Plumbing has exceptional communication skills sending photo and name of technician, scheduling, and arrival time. Shawn Shea was awesome, very personable, polite and did a great job!
Daniel, very knowledgeable and courteous. Showed me with the camera issues. Took the time to explain issues going on and solutions to fix those issues. Miguel came out also to assist in explaining and showing me what they recommended. Very professional and courteous. A great experience
Had a service tech today clear my clogs, as usual the service tech Isaac was professional and got the job done very quickly as did Jesse when I used Roto Heroes 5 years ago, glad to see they were still around they are a great company to rely on thanks again Isaac.
Alfredo was great. He explained the entire process and completed the job in a timely manner.
Adam was great. Got us $75 off service PLUS was knowledgable and did a thorough job. Took out everything under sinks and put stuff back. Never saw anything like it! 90-day warranty AND is coming back to take pic of plumbing in walls. This is included in price. I'm very satisfied. Sinks running again..hallelujah!
Jim at Rooter Hero gave me a ridiculous estimate of $1385.50 to install a water heater I purchased myself. He broke down this estimate as follows $518.84 for TWO 3/4th inch flex lines and then $866.66 to actual install the water heater.
I got another estimate from a licensed- insured-bonded plumbing company. Their estimate to do the exact same job was 317.00 including the parts.
Jessica Schlothauer
3 years ago
If you want someone fantastic ask for Isaac. He not only helped us with our plumbing emergency he taught us about basic plumbing. We have this issue in the past and have hired emergency services and they just come and snake the drain and leave. Isaac was polite, knowledgeable and took time to help us. We will definitely be saving this number for future use! They pick up the phone in a few rings and had someone out within the hour. So thankful!
Called Roto Hero as my second plumber because the first one was so expensive. Guys were great came out 5 minutes later they were done saved me about $700 off the first plumbers bill. These are great guys great company thank you
Bill McCallum
3 years ago
Men came out, after several "experts"had told me where to look for drain cleanouts in front yard that were not visible. Mark was experienced, knew he would find them and he did. Not going to give out his secretes. If I EVER have a plumbing problem Rooter Hero is my first call.
mona hosokawa
3 years ago
Ron did a great job fixing our plumbing issue. He explained everything in detail and was very thorough. Would highly recommend this company.
I had an urgent issue with my backyard garden hose pipe and faucet. Isaac showed up the exact minute the office said he would and fixed this problem quickly at a great price. (Same issue had happened 3 years ago and the plumber took hours and charged triple) Isaac is a great resource to Rooter Hero, and will request him with future jobs.
Not my Hero!
Contacted them on Thursday afternoon, scheduled for Friday service, as it was not an emergency. Time frame for service came and went, but they called to apologize and indicated they were having equipment issues. Rescheduled for Saturday service AM. I was contacted after the proposed start time - told they were just logging in technicians, and I was first call. Waited 3 hrs, with no further contact. I called them back, and was told again that I was first call. ?!? I cancelled the Service request.
BTW, I was frustrated and fixed the problem myself!
Jacob Williams
9 years ago
Raymond did a great job! There was an object stuck in our toilet and Raymond came out here 2 times to fix this problem and he went above and beyond to assist me. I am very happy with the work and will recommend Rooter Hero to my family and friends. Great job and thank you for your hard work!
My main drain was clogging at my house so being new to the Phoenix area I called these guys out. They start by snaking my line and find nothing. Charge me $200 for that. Then they put a camera through the line, another $200, and say they found roots near both my toilets and an area in my backyard which they couldn't be specific on. Their solution, dig up my entire line and replace it for about $8,000. This was about a year ago. Yesterday I had another company come out, that is only a locating and leak detection service and what a difference. This company DID NOT see roots near my toilets and was able to give me the precise location of the roots in my backyard and marked it with spray paint. They even found two cleans outs that this company either did find and didn't tell me or just couldn't find it at all. I've owned two houses in my life and both have had root problems and both times I've called these big name companies. I should've known better, but again being new to the area I did not know anyone else. With this other company I called, I have a recording of the work they did in my email, and a precise location of the problem. I can now dig up the line myself and hire out to replace the spot in question. Probably not going to cost me $8,000 dollars.
Bailey Freeman
3 years ago
Ron and Mike did an excellent job. They were quick and very effective. Knowledgeable about our options and not pushing for us to spend additional dollars. Great service!!
Ron came and looked at our wants and was very honest and helpful. He was very knowledgeable and answered all my questions regarding water filtration as well.
He is honest and upfront which is hard to find these days.
Melissa Affronti
3 years ago
Tyler was friendly and helpful. He gave us the options to fix our drain and educated us on the different parts and what they do. He gave us the information needed to proceed the best way possible.
He came and located the problem quickly and fixed it. Thanks.
Phylis Biedess
8 years ago
First off my experience with Rooter Hero started off with the technician calling me asking for the cross streets because he was in Glendale and I'm in Sun City. He was really polite and apologetic for the confusion . When the tech finally arrived he got to work promptly diagnosed the problem and came up with a solution to fix my problem. would definitely recommend your company to all my friends and family.
Brian G came out promptly and was not able to find a problem with our toilet so he would not charge us. He was very helpful and polite and very thorough. We are very happy to see his honesty and we most definitely would call on him for future issues with any drain problems. Thank you Brian.
james boblett
2 years ago
We had a slab leak and called Rooter Hero to help diagnose and repair. They were out quickly and found where the leak occurred. Unfortunately it was under the post tension slab, so we had the house replumbed with PEX as it was our second slab leak from the copper pipes.
Joseph Betts and Braiden did a great job with getting everything done and were very courteous and knowledgeable. It was a big job and they were working hard to get it all done in a timely manner.
I would recommend Rooter Hero and Joseph to anyone looking for a good company to deal with any plumbing job...if they completed my job with excellent results, they can certainly complete any smaller job with excellent results as well.
Great customer service from everyone beginning w my original phone inquiry to the guys that actually came out to do the job. Everyone was awesome... they explained everything in detail in ways that I could understand & made sure I was getting the job completed in a timely matter.
Thank you so much.
❗❗❗ B U Y ER. B E W A R E ❗❗❗
The technician (Isaac) was very knowledgeable and explained everything quite thoroughly.
Unfortunately, the senior plumber guy came a short time after Isaac started.
This senior plumber/salesman did his very best to convince us that the water would flood our home before the night was over if we didn't get the small repair now.
Bottom line is we were ripped off for close to $2,000! (eg. 3 small emergency shut-off values under each toilet $900!)
These guys are SMOOTH!
❗ DON'T USE THIS COMPANY❗
Randy Kollins
3 years ago
Nobody wants to hear that their home sewer line needs to be replaced after decades of use, but in older homes it's inevitable. Glad that Rooter Hero in Phoenix was able to address the issue with a professional approach and get the job done right. Lots of companies to choose from, so be sure to chose one that can resolve matters in a timely manner. Rooter Hero is our recommendation for pipe bursting sewer line replacement. Satisfied customer .
The technician Isaac was awesome, very knowlagedgeable and provided
excellent service. He fixed my problem with a low draining kitchen sink.
I highly recommend Rooter Hero Plumbing and Isaac for all your plumbing needs.
Nancy Berglund
3 years ago
They arrived quickly when I had an emergency. Could not help me that day but, came back early the next morning fixed the problem. The entire crew was friendly, courteous and very helpful.
Brad Gioletti
8 years ago
The Tec that showed at the house was Raymond B.. He was very knowledgeable and had a great attitude. After a few Questions that he asked, Ray went to work. My problem was , well flushed down the drain. Well done my friend. I will recommend your service to all that I Know. AAA+++ service
My experience with Rooter Hero has been excellent. They were here when they said they would and honored a warranty issue that was unforeseen. The were polite as well as informative to the situation. I will recommend Rooter Hero to my friends
Isaac from Rooter Hero was extremely friendly and knowledgeable. Isaac diagnosed the problem and fixed in the same day. We would definitely recommend Using Rooter hero and Isaac again for any future plumbing needs.
ann marie Abbott
3 years ago
Raymond was very polite and professional. He called and arrived when he said he would. He covered his shoes with booties before entering our home and left everything clean where he fixed our clogged sink drain.
Peter Sherry
3 months ago
Gabriel was very professional and thorough.
Jason T Came out to my house and helped clear my sewer lines. He was very professional and was very caring and compassionate for customers. He took the time to explain what the problem was and fix it in efficient way. I would recommend him to all my family and friends.
Molly Sneider
9 years ago
Jason did a great job making us feel as good as we could. He went above and beyond to make this the best experience possible. We will not forget his hard work. Thank you very much.
I purchased a home in Sun City, my plumbing had a backup. I called Rooter Hero to snake the line. I asked if the can send a camera down the line at which they performed at no charge. Although the results came back with the old cast iron piping being completely shot. On the monitor you can see the cast iron had rotted out almost the entire length of the pipe to the street. It was just terrible news and very pricy, so i got several bids for a full pipe replacement procedure called "Pipe Bursting", where they bore through the excisting piping with a new ABS pipe, pulling it through hydraulically. Rooter Hero gave me the best bid out of severalsof the valleys top compeditors. Being that over 25 years ago I had 5 contractors licenses, one being plumbing, I can tell you they did an excellent job in a professional manner. I would recommend Rooter Hero without reservations, they were a hard working crew, Rocky the Supervisor was very knowledgeable, along with Adam, Chris and a couple others were excellent plumbers. Use these guys, you won't be disappointed! .... Thanks guys...Ron
Seth did an excellent job replacing the refrigerator and dishwasher water lines and connections that were leaking and not draining properly. He was professional, informative and customer service oriented.
David Toporek
4 years ago
I had a pipe break on a Sunday afternoon and called Rooter Hero. Isaac responded and was fantastic. He went out of his way to be helpful and efficient, taking care of the problem and getting my water on again. Thanks Isaac!
Manuel Villanueva
3 years ago
We just recently had to replace our main sewer line. . . Not to be all cheesy, but, the two men who did all this ,by shovel mind you, truly showed that hero attitude. We are very pleased. . .and the price, awesome. Thank You guys!
I had problem in my restroom. John came from the company was very friendly. He fixed the problem in reasonable price. I also got senior discount on the top of it. From dispatcher to Roto hero all friendly and professional?.
They were on time. Ron made a promise to me and he deliveres on it. George Brazil canceled on me, Parker and Sons canceled on me but Rooter Hero saves the day. Located my sewer clean outs so I can drain my pool. I immediately saved Rons number in my phone. I'm glad they advertise on KTAR otherwise I wouldn't have found or called them
Highly recommend this company. Best experience I ever had with a plumbing company.Jason plumbing tech was honest and professional. Would definitely use them again! Thank You !
Two VERY NICE, POLITE AND COURTEOUS guys were here, "thought" the problem was elsewhere and performed a task. It didn't work, called back 2 hours later (7pm), was told he would be out the next a.m. between 9 & 11. Nobody showed up, called again, the co. didn't know they guy was off for the weekend--had to call another co. and they fixed the problem. Bottom line: I CALLED AND TALKED WITH CARLA AND SHE MAILED MY CHECK BACK TO ME. THANK YOU, THANK YOU, THANK YOU--YOU COULDN'T HAVE BEEN MORE APPRECIATED!!
Laura Neu roth
4 years ago
Oscar arrived and proceeded to tell me my tub had a hair clog. He broke out his calculator to give me an estimate. I asked was he trying to charge me something other than the website advertises which is 59.00. He asked where I vot that price. I'm pretty sure he knows what is on the site. I asked him to leave. Dishonest and waste of my valuable time.
Abel Gonzalez
5 years ago
A few weeks ago my wife discovered that water was coming up through the floor boards in our house. She decided to call this company to come and check it out. They advertised a free estimate so it sounded like a good idea. Upon arrival, they stated that in order to find out where the leak was, they needed a magical machine that would cost over $700 to use (I don't know, maybe they had to special order if from Neverland or some other magical faraway land). She said yes, so they proceeded to use this magical machine and figured out that one of the underground pipes had burst. Jordan's solution was to re-pipe the entire house, never mind the fact that you could have just re-piped the one portion where the break occurred.
He then proceeded to quote us $11,500 to re-pipe the entire house (both hot and cold lines). Initially we were blown back by the number but we decided to say yes, thanks to smooth talking Jordan. After letting the gravity of the debt we were about to get ourselves into settle, we decided to get more quotes from other companies. You could really tell that they did no want us to contact anyone else and kept on saying how great they were and how no one else could possibly do the work as good as they could. Jordan's underling even came back and said they would lower the price down to $10,000. After speaking with other reputable companies and obtaining quotes from them, we immediately saw what Roto Hero is all about. All the other quotes were drastically less than RHs was!!! We ended up going with another reputable company who was upfront and honest with us about what actually needed to be done.
What is really upsetting is how Jordan and his crew just showed up and attempted to get as much money out of us as possible! It's bad enough that we were stressing out about all the water damage. I felt like they took advantage of that stress. From now on, I will warn anyone that will listen, about the truth behind this company. STAY CLEAR.
Todd Schwartz
4 years ago
The "Jimmy Johns" of plumbing.
Within 45 minutes of calling, Jerry was at our door. Jerry was
friendly and professional. Within 15 minutes the drain was open and
the work area was clean and tidy.
They never asked for a CC # or payment until the job was
completed. Great customer service and lacking in no department.
Todd S
Sharon bailey
3 years ago
I was impressed with the professional work ethic by all involved. Work done in timely manner. All questions answered and explained so I could understand. Just waiting on paver gentleman to contact me to finalize project. I would recommend your company
I called in because I needed plumbing service in my house and Egzon gave phenomenal service! He came exactly the time he said he would, he did the job so professionally and organized, and he answered all my questions patiently and informatively. I will definitely be giving this plumbing company another call if all the workers are as professional as Egzon.
I was really impressed with Isaac! He came to clear a drain but went above and beyond helping with two extra things at no charge. I'll definitely be using you guys in the future. Thanks!
Bruce Kosaveach
2 years ago
RooterHero has someone out to my house within two hours of my call to them They called me before the technician arrived and the problem was taking care of very professionally. Highly recommend this company!
Annette Winfield
3 years ago
Ron was clear and concise in his explanation of services rendered. He worked efficiently on the tub drain and was able to clear it. It was a great deal of pleasure to work with Ron. I truly appreciate his work.
Absolutely professional also wore PPE for our protection and their’s. Very knowledgeable and gave us lots of information on how to take care of our system. Definitely would recommend to anyone that needs plumbing.
Louise Travis
3 years ago
David, Jim and Ron were very thorough explaining why we ate having problems with toilet. We really appreciated their kindness. A great team. Brents Travis
Frank Vanderstoep
4 years ago
On Jan. 3,2019 Gerry installed our new water softener . Gerry knew what needed to done and installed it quickly. Gerry was very pleasant and professional. We would highly recommend Gerry and Rooter Hero.
Issac from the moment arrived was so very conscientious
He undertook to find the drain line from the house and as it wasn’t clear where it might be Issac persevered and finally
dug it out
Throughout the visit the most wonderful attention was made to completely repair the problems of our home
Ron also twice attended and gave me a great feeling of confidence that I had picked the best company to take care of our plumbing problems
Pete Tremoulis (petet457)
3 years ago
Very professional and polite. Our main water line to our house broke and we had no water. This happened Saturday night during memorial day weekend. They did a great job and got our water fixed promptly.
Isaac Solis came to my house to give me estimate for my 2 bathrooms
repairs and was very professional and give me complete info about the job. I will consider Rooter Hero to get my repairs done, and the price was very reasonable.
Laurie-Sue Retts
a year ago
David fixed my problem with a plugged drain line. He worked hard and was very conscientious. He wanted to do a good job and he did!
RooterHero sent guys from DrainPro, they are known scammers. Rather than fixing my bathroom issue, they created a new issue and asking for more money to fix it!
Worst experience ever! I called at 7pm and asked for someone to come look at my plumbing issue (backed up toilet and shower) b4 the end of the night. I had company due to arrive the next day and with my work schedule I needed the situation handled asap. The lady who took my first phn call was great. she said a Technician would call me and let me know he was on the way 30 min prior to his arrival. At 9:45pm I noticed a service truck sitting 2 doors down the street, so I went out to wait for him. after about 10min pulled up to my house. He then very slowly got out of his truck and went to the back, fumbled around in the back for a few min then walked to my gate. He hadn't even introduced himself, nor greeted me in any way. I told him of a previous situation with my plumbing over a year ago. He followed me very slowly in to the house and he went straight to the back yard, it didn't seem what i was trying to explain to him about the current problem was clicking. but he told me that i had to call the 1800 number again and scheduled an appointment with his field manager to come out to run a camera for an inspection. ( the earliest that could happen would be the next business day) To me he didn't seem like he wanted to be there to do any kind of work, He didn't even go in to the bathroom to look at anything. I told him i was renting my house and the landlord had a great plumber but he was ill and couldn't take care of my problem. Allen then told me "by law" he couldn't even touch anything with out my landlords permission. with the time now close to 10:30pm i wasn't about to disturb my landlord. So I escorted Allen to the door. Irritated i just wasted 3 & 1/2 hours and still having no resolution to my plumbing problem. I called the dispatcher back to complain about Allen's complete lack of willingness to even look at my bathroom, the lady asked me if i wanted to talk to a supervisor, I agreed, but only He could contact me by 11pm so I wasn't waiting all night for a call. a few min later I got a phn call from someone with in the company, (Carlos S.) I asked him if he was a Supervisor, he told me he was and i later found out he was only a Dispatcher. after trying to explain the situation and how displeased I was with my service call, Carlos then tried to make me the person who had made a mistake, and didn't want to do my job, he tried to belittle me and make me feel like I was the one who showed up and didn't want to work, He tried to talk to me like i should of known the "laws" and "Insurance" standards Rooter Rooters are supposed to abide by. As a valued customer this is the standard thought process of the people representing the company. I have no problem contacting my landlord and getting him to call to make the apt and give his consent to fix my situation, I feel it should of been asked if I was a Renter when I called at 7pm, not 3hrs later... I did find a plumber (with my landlords help) who was professional, courteous and timely, he is local and the best ever,. So dnt be fooled by the hype. This company Isnt worth the headache! My problem was simple, A toy car had got flushed down the toilet by my 3yr old nephew, It took 10 min to fix.
Luis ceballos
3 years ago
Extremely happy with Ron’s professional and courteous service. He identified the problem quickly and had it resolved promptly. Strongly recommend him and the company.
James Mitchell
11 months ago
I had a plumbing emergency from a blockage caused by a tree root. Mario and his crew fixed the plumbing issues I was having.
Darlene Kurtok
4 years ago
Had Rooter Hero come to my home had a big problem very pleased with the job that they had done and the guys Chris Hart and Chris Ball were very professional and did a GREAT JOB I would recommend ROOTER HERO and these two great guy to anyone I give them 5 Stars great job thanks
Gerry was dispatched to our home and was the most professional and courteous technician I have ever had the pleasure of meeting! Thank you for being awesome!
The Technician, Jason that came to my house was very nice and knew what he was doing. He showed me the problem and repaired the connection under my toilet in about an hour. I would definitely recommend them!
I am giving credit for effort. Install of new sink went fine, just a couple of hoses mixed up. Repair of shower just ended up being to much so cancelled. If credit comes through as promised, I will be happy with the service.
Diane Westberg
4 years ago
I was extremely happy with the fast service that I got. The friendly service, great job that was done,Chris was great! Very knowledgable and efficient. The only thing I wasnt happy about was the cost. I feel it was too high.
Sally Boerner
3 years ago
Steve did an excellent job of explaining what he was going to do and Mark coming to give the estimate and setting up the job to be done later that day.The office letting me know when to expect Steve to be coming.
Ron came to help with our clogged drain, did a great job. Also gave me lots of good information about plumbing and quality plumbing parts!!!
Experience went really well. The two Rooter Hero employees were very good and they provided great help in 'snaking' my clogged pipe.
I'm i got over charged for what they did. Don't think they had to tear up whole kitchen tile when it was just bathroom that needed to get fixed. Next time I'll know better.
Prompt appearance in an emergency. Step by step approach to overcoming a difficult challenge with aging pipes. Offered a responsible, no pressure assessment of what has to be done. Left a detailed estimate. The worksite was left clean. The toilets flushed!
Patty Gonzales
4 months ago
I wasn’t able to do the repair due to the amount of money
Garry Simpson
3 years ago
Jason was very polite. He was knowledgeable and explained to me what he was doing. And he answered my questions with a smile. My drains are open and there's no mess.
Gerry did a great job he was very professional and friendly. 5 stars for Gerry and 3 stars for pricing.
They charged my Mom (age 75) $500 for a new garbage disposal! To make things worse they forgot to turn the water back on to the dishwasher and messed up the drain line to the point where it no longer will run. The dishwasher is only two years old. The guy came back out and turned on the water but said the dishwasher was broken and that he doesn't work on appliances. AND THEN HE LEFT!
Unbelievable. Stay clear of these guys unless you want crappy overpriced service and someone who likes to take advantage of seniors and break stuff.
Rachel Bahadar
3 years ago
Ron was GREAT. He was professional and courteous. He explained everything step by step. He was clear about what he was doing and why he was doing it. He throughly explained what needed to be done. Thanks Ron
Robert Garcia
3 years ago
Isaac was very professional tried his best to get the job done as fastest possible , really recommend these guys! Isaac gets a 1 out of 10 a 20!!
Isaac was courteous and thorough. He got the shower draining like new and cleaned up after himself. I will use their service again.
Ariana Alvarado
3 years ago
If you're looking for a good plumbers I recommend Randy and Mark they were excellent on time and professional to the t also I recommend rotor hero they were so polite and answered all my questions and also let me know where I could get a coupon for their services their professionalism with outstanding , and rotor hero has good prices thank you
After a rocky start on my project due to some unforseen problems Rooter Hero proved that they can and did get the job done to perfection. Jason Tharp the field supervisor went above and beyond to make sure everything was taken care right down to the smallest detail with a careing and professional attitude. Jason is a true asset to his company and I would recomend Rooter Hero to anyone looking for a plumbing company that will take care of you during the entire job.
Polly Wiessner
4 years ago
Very unsatisfactory. Booked for 5:30 to 7 and technician came at 9. Nobody called to say he would be late. Technician very nice, reconnected disposal but it does not work and the sink is blocked.
They installed a faucet in my daughter’s condo and did a good job. They provide 24/7 service and were prompt in coming out to do the job.
The guy they sent arrived in about 30 minutes and was professional and got right to the problem. He cleaned the pipe out and it has been good ever since. I will definitely use them again.
Melinda Harmon
3 years ago
Mark was excellent! He explained everything he had to do and he answered our questions. He was respectful and personable. (-:
Victoria Miller
4 years ago
First time using this company. Isaac was fantastic, very polite, professional and thorough. I feel the pricing was extremely reasonable
Isaac Solis did great job installing and unclogging my toilet he‘s honest,respectful and courteous. l highly recommended him
Ray was my tech. He showed up on time and presented himself very well. Listened as I explained my problem and was able to fix it quickly. Would use this company in the future.
brian shannon
7 years ago
I had a leak and Rooter Hero did an excellent Job. I spoke with Delmar and he sent a plumber to us asap that was affordable and reliable. Thanks guys!! Id recommend you to anyone!!!
The technician Isaac was polite, professional and proficient and the new toilet looks and works great. I heartily reccomend RotoHero for your plumbing needs.
Mike and Mark thank you for your positive attitude. Both of you were very informative and answered all concerns regarding drainage system of my home. Superb service guys!
Ernie and manny came out and got the job done no leaks I’m satisfied with there work and professional attitudes and ethics
Lilly Williams
3 years ago
Ron was great to work with. Very knowledgeable and took time to help explain all my questions in detail. Highly recommended.
Jim Rosenkrans
3 years ago
Backed up sewer - Sunday nite - Steven came by and cleared things up. No after hours surcharge - professional and knowledgeable. Thanks so much Steven and Rooter Hero!
Please do yourself a favor. DON'T use this company. They charge you a fortune to do a simple job. The technicians are nothing but rogues. I am serious! You simply can not expect them to get the done as you expect but more frustration!
Juanita Cortez
4 years ago
Gerry arrived and quickly and promptly took care of the drainage problem. It was after midnight, he was careful and courteous and was very respectful!
Kim Carpenter
3 years ago
Very prompt service! Adam was awesome! Very clean and professinal at his job....Thank you so much! I recommend this company to anyone who needs plumbing service! Adam your a rockstar!
SuperBronco55
3 years ago
Wonderful experience. Ron did a great job explaining everything and the causes of the problem. Would highly recommend for anyone looking for a very reliable plumbing service
Anthony Jordan
3 years ago
Isaac did a fantastic job and was very friendly. I would definitely recommend his work to anyone that is in need.
Larry Elliott
2 years ago
I was very happy with the service and technician . The company posted a $77 special clean out !! Which is why I called them !! I did not receive the special and Or the Senior discount of 15% ? LE
Peregrino Guillen
3 years ago
Service was quick , reasonable charge and personnel was very pleasant to talk too. Did a good job on my problem . Will recommend Rooter Hero to anyone , Perry g
Isaac was amazing. Couldn’t have asked for better service and knowledge from him. This will be my go to company from here on out. Impressed at all levels.
Jeffrey Pommerville
3 years ago
Arrived within the time stated and did an excellent job in diagnosing and solving the plumbing problem. The tech was clean and courteous.
The young man was very courteous and informative. He did not try to sell me extra services. The price was very fair. I will use them again.
Representative's from Rooter Hero were knowledgeable of our problem and found a solution that was agreeable to us. A professional company to do business with.
BEWARE. Unethical. Started cutting into my home w/no permission, got violent w/ my realtor and me. He charged past me into my home as I said he was no longer allowed inside. On video w/ Ring. Mesa Police had to intervene.
Ron was great-- very knowledgeable and took the time to explain all of my options for installing a water softener!
On time. Reviewed the problem. Explained what they would do and explained why. Problem was resolved in a timely manner. Made recommendations. Price was very reasonable. Highly recommend them.
Melody Reiner
5 months ago
Very professional. Explained everything in detail.
jim zurbriggen
4 years ago
Jason was great! Replaced our old Sun City bathroom sink pipes which were metal and hard to remove, he is a real pro, thanks Jason!
Hailey Madison
3 years ago
Want to tank Rooter Hero for helping me out of an extreme jam. Jim was the best very knowledgeable and thoughtful. I recommend Rooter Hero ?
Christina Mahoney
3 years ago
The technician was great! He was friendly and very efficient in installing the toilet. Thank you for your work.
Isaac, Ron, and Jason were delightful to work with. They worked so hard to fix our problem and left our yard looking great. Thanks to all.
Bryce Boone
11 months ago
They wanted to charge me $389 to replace a leaking spigot. Nah.
DO NOT USE ROOTER HERO PLUMBING IN EITHER CITY. THEY WERE GOING TO CHARGE 700 DOLLARS TO FIX SOMETHING THAT I DID THE NEXT DAY FOR 110$ AND TOOK 45 MINUTES. THEY WERE TRYING TO CHARGE 700$ FOR ONE HOURS WORK. AND THAT IS NOT THE WORST PART. THEY SEND OUT THE FRIENDS AT ADAMS DISASTER AND RESTORATION WHICH IS THE WORST COMPANY THAT THREATENS TO PUT LIENS ON YOUR HOUSE AND SEND YOUR INFOR TO COLLECTIONS IF THEY DONT GET PAID.... FOR SOMETHING THEY MESSED UP ON.
HERE IS MY REVIEW FOR THEM SO YOU KNOW THE STORY
this business could not be more of a scam than they are. they sent out a trainee which called and made an appointment with my home warranty and everything was fine up until the next day when the manager ( shane) came out and explained that the trainee made a mistake and made it through the home warranty not the home insurance and he took the machine and said he would take care of it . well about a week goes by and i get an invoice for 550 dollars.......... long story short i called and spoke with 3 different people at all different times because they kept calling and all of them said they would take care of it because they were at fault for sending out a trainee and scheduling the payment through my home warranty not my home insurance which is a huge difference in deductibles. well about 2 or 3 months goes by and now i get another invoice from them and i called them and now they say that it was a misunderstanding and they need the payment.... worse experience with a business and i would highly recommend you do not use either company. rooter hero plumbing or adams d&r.
you can tell when a business is posting on yelp to make there rating better and well not only can you tell by looking at the reviews that the bad ones are by real customers and the good ones are from them.
do not use adams d&r resotration
DO NOT USE ADAMS D&R RESOTRATION
Deanna Busack
3 years ago
Prompt, quick service. A pre-Thanksgiving life savior! The technician explained everything well and offered preventive maintenance tips. Great job!
Laura Pacheco
3 years ago
From my call in for service to completion for a main line back up was just under 1 hour. Fabulous response and customer service from the call representative and the technician.
Patrick Boenders
3 years ago
Called for a plugged sink drain and a service technician came within the hour and cleared the line in no time at all. He was knowledgable, efficient and friendly....
Very impressed very fast response and highly professional technician. Solved my issue quickly. Cleaned up any mess. And verified repair. Highly recomend
John Ellsworth
3 years ago
Mark and Randy were on time, completed the work in good time, and were very helpful. I especially appreciated the promotional rate.
Ron guided me through the drain situation I have and was very helpful. He got my drain working today and I understand my future options.
Alton English
3 years ago
Chris was awesome, he replaced our water heater on a hot Sunday afternoon with a smile. Excellent work!
My home warranty company could not get me a plumber until after the weekend and I call rooter hero and bam in 30 mins i had them coming out and fixing my back up for a few bucks more than my warranty company charges .........thank you so much
Jeff Melnick
9 months ago
The tech was a peaceful kind & understanding.
Quick and reliable.
Ashley Bersine
4 years ago
Very prompt response! Good the job done in less than 15 min, highly recommend Rooter Hero they really saved the day!
Mike Rodriguez
3 years ago
Isaac was very professional at the service he provided. I will definitely hire Hero again.
Angelica Moreno
9 months ago
Don't call or ever work for this business they DNT pay their employees for hard work and they are not professional.
I really appreciate Issac' energy and time on the new year. Knowledge, helpful to help me understand the cause. ?
Carrie Kendrick
3 years ago
Very professional, very friendly! I highly recommend Rooter Hero! I will be calling them for all of my future plumbing needs.
Christopher D
5 years ago
Fast, reliable, and outstanding customer service. Ask for Andrew Marquez if you are in the phoenix area; he is amazing.
Paul Nielsen
4 months ago
Friendly
Had the toilet working in 5 min
Anthony Williams
3 years ago
Mark & Tyler were friendly, professional and fast paced. Funny, too. They endured my ignorant questions with poise. Solution provided! Thank you.
Lenora Morales
3 years ago
Everyone that I spoke with from beginning to the end of the job was Friendly courteous and patient especially the workers who installed the new pipes..i would highly recommend your company the your employees
Very knowledgeable and helpful.
Came out within the hour!!!! Saved the day!! Really nice guy!!! Super sweet and FAST!!! Will for sure use them again!!!
I am very impressed with Ron. Probably one of the best technician Ive come across. Thanks for the help and superior service.
Marta Firchal
3 years ago
Ron did a great job with my kitchen sink, thoroughly explained everything and educated me on what to do in the future!
Janice Ballenger
3 years ago
The guys were efficient and explained everything they did as well as their recommendations and why. I would hire them again in a heartbeat.
Bridget O'Hare
4 years ago
The plumber, Gerry was very efficient, polite and cleaned up the area. I would definitely use their services again.
Ron was very fast and efficient. He was also extremely professional and friendly.
Was able to learn a lot from inspection. Very courteous and prompt. Good communication on needs and cost.
Randy and Mark were very professional and knew what to do right away. They also gave me good advice for the future.
Very nice people. I never had trouble getting hold of a person on the phone at any time and the plumbers who came were very helpful.
Thanks Ron, for your honesty and integrity and explanations. Will call on you guys again if and when needed. Would recommend. Kim
David did an excellent job clearing the drain at my home, he was clean and professional. Thanks again.
Bill Kochenderfer
a year ago
Very courteous, knowledgeable, considerate, direct in assessing the situation, works well with customer.
Phoenix Fasola
4 years ago
Isaac was polite and professional. Got right to work. Afterward he cleaned the area using SimpleGreen.
Never showed up to my home for appointment scheduled. Tried calling and no one answered it was scheduled for 5:00 p.m. on December 31st.
He was best ever. Honest,professional and did a perfect job. Cleaned when finished. Thank you
David was excellent. He showed me the problem and the cause. Great guy and job.
Stephanie Andrade
4 years ago
Great service, fast and efficiant. Issac was a really big help any questions I had he answered. Would deffenetly recommend this service.
Eddie Bracamonte
2 years ago
Seth was excellent, very helpful and informative. I am beyond pleased with the service provided by this company. ?
Danielle Kitch
4 years ago
Absolutely great. Fairly priced and they came within 10 hrs. Thank you
Sarah Batterbee
3 years ago
Ron was very informative and helpful and professional and friendly. The prices were cheap and the service was great!
Christina Richardson
3 years ago
Service was great from the beginning! They were at my house within an hour of contacting them.
Foundation Repairman (Concrete Repairman)
9 months ago
Gabriel was outstanding. Customer service professional.
The technician was very knowledgeable and professional he did the work quickly and to my satisfaction
Richard Ashman
3 years ago
On time and did an excellent job. Ron was very nice and polite.
MaryKay Reynolds
2 years ago
Thank you to Tyler and Alfredo for getting us back to normal. You both were great!
Chris Ball showed up right on time and was very friendly, helpful and knowledgeable. Very pleased with the service.
David DeVries
3 years ago
I was pleased with the quality of service, the price quoted, which was a good price, was what I paid, and was able to get service quickly and punctually.
Austin will service all your needs even your wives and kids while their husbands are in afghan protecting our country. I'd call this home wrecker
10/10 work done ✅ by Tech thx you for the service
This is hands down the best plumbing company! Ron was friendly, knowledgeable and honest. I recommend this company
Jennifer Mitchell-smook
4 years ago
I would recommend Rooter Hero to my family and friends. Gerry was polite, knowledgeable and friendly.
Michael Buehrle
2 months ago
Quick, easy & courteous.
They showed up on time, they fixed the problem and they were very professional and reasonable priced. Highly recommend it.
Barbara Anaman
3 years ago
Plumber Jesus did a wonderful job for us. We will call again in the future.
Deandre Nelson
3 years ago
Quick and fast very help, Daniel and his partner gave us some Relief with helping fixing the plumbing.
Brandon Wiese
3 years ago
Great service, quick response time on a Sunday, excellent technician, reasonable price.
I am pleased with their plumbing workmanship and how they resolved any issues that I had with their billing.
Ermanno Corsini
2 months ago
Tyler was great!!
Scott Fandel
4 months ago
Awesome again. Thanks
Darla Dickerson
3 years ago
We, as deaf customers, appreciated their patience with us and well explanation the details of the problems. Thank you Tony, Mike and Mark!
Issac wss amazing and very professional. We would call him again.
Rolan Liwanag
3 years ago
Kudos to Ron, Jim and Davis. They did a great job in resolving my plumbing issues.
Gabriel was very professional and helpful.
Ron Hollabaugh
3 years ago
Awesome customer service from Steven.
I recommend their service to people who have drain problems, fast, affordable and great customer service.
very professional, informative, and polite. Explained the issues clearly and provided options. would use again!
Matthew Huston
a year ago
Jared and Israel took care of my issues and got my plumbing working like it should.
The young man who came was knowledgeable and personable. He corrected the problem very quickly!
Ron was very knowledgeable and explain all our options...highly recomend
Came promptly and charged a discount rate that didn't break my bank account. Thank you!
Stephanie Allen
5 months ago
Carlos was on time and professional
Fast, quick, and courteous
Daniel was the best very friendly and very profession.
Thank you so much Daniel your the best
Tina Crose
russell walker
3 years ago
Rapidly repaired problem and kept me informed of progress. Office staff very helpful and attentive
Prompt, courteous and professional service. Bonus is the fair prices. Will use them again.
Showed up on time and did a great job. Was very courtious. Thanks
Daryl Alseike
4 years ago
JD was very efficient and he knew what he was doing and I was very satisfied
perry wybranski
4 years ago
Shane arrived quickly and was efficient and fixed the problem ver polite
This company has helped me far and beyond. Highly recommended!
Prices are very reasonable and I got same day service!
Oscar Rodriguez
3 years ago
Great attitude and knowledgeable when it came to questions will definitely use again
Debbie Stricklin
3 years ago
WHAT AN EXCELLENT COMPANY!!!!! EMERGENCY BASIS....NO PROBLEM!!!!!!! STEVE WAS EXCELLENT. WE WOULD CALL THIS COMPANY AGAIN IF NEEDED ! YOU SHOULD TOO!!!!! THANK YOU SOOOOO MUCH!!!!!!
Steven Limbert
3 years ago
Did a very fast but good job and was very friendly
On time, great service, very knowledgeable and great with explaining everything!
Ron was very helpful and informative. Very pleased with the service I received.
Franziska Johnson
3 months ago
They are great
neftali vilchis
3 years ago
David was amazing! Thank you for the work you did :)
Great work - Guillermo was terrific.
Drain The Swamp
4 years ago
Chris ball is an awesome plumber. Definitely recommend.
Steve was fantastic-friendly,polite,skilled,thorough!
Hempful Farms CBD
3 years ago
Ron was great, fast and cleaned up great!
Dale Standerfer
4 years ago
The Tech was Chris Ball Excellent service.
Good company and the plumber Issac does really well.
Daniel Gutierrez
4 years ago
Great prompt service technician was very professional and courteous
The Bacchus Co
4 years ago
Awesome job! Quick response. Friendly and explained everything well!
Art Cederholm
3 years ago
Ron was amazing. Went through thoroughly
Very nice on time have used before really like them
Sam. Experience honest master plumber. Thank you so much
Great workers, fast efficient and great quality work
Jesus was on time professional and he did the job done. Thank you.
Good hard work by capable workers.
Very thorough.
Best plumbing experience ever!!!! So fast, so professional and so affordable!!!!!
Kimberly Cowan
4 years ago
Thank you guys so much! Gerry was informative and fast!
Michael Smith
4 months ago
Very professional
Same day service. Very prompt. Would use the service again.
Deborah Dutton
3 years ago
Knowledgeable and thorough. I recommended them this very day
I had a very good experience with Daniel.
Elizabeth Neville
3 years ago
Nice young man but not happy with service.
Samantha Villegas
3 years ago
Super professional. Great quick service!
Fast, friendly and excellent service! Thank you!
Vanessa Mendez
4 years ago
Great company , got the job done
Sylvia Ponce
4 months ago
ALWAYS SATISFIED
Mike Sargeant
3 years ago
Technicians very polite, helpful, friendly.
I found John to be very informative and kind
Larry and Bev Piette
2 years ago
Seth is a top notch plumber.
Friendly, fast and very professional
Pamela Jensen
4 years ago
Chris was great and timely thanks
Still haveing a Smell issue in Laundry Room!
Did the jod in a timely maner..
Friendly prompt service. Would recommend.
Mark Anderson
9 months ago
Exceptional customer service!!!!
Excellent company to work with
Good work and left to the work area clean
Donald Stanley
3 years ago
Outstanding technician. Very professional.
Desantiago Marisa
4 years ago
Technician was very nice and helpful
Effective technition - excellent work.
Parviz Mehran
8 years ago
Good job. On time and pleasant.
Late night 24 hour service.
Maureen Galliger
4 years ago
Fast and super informative!
Steve Bearden
3 years ago
Motivated motivated downright dedicated ?
Tom Marquardt
3 years ago
Very good.
Jack Piotrowski
2 years ago
Excellent service !!!
Corbell Silver
4 years ago
Exceptional service
Quick response, excellent professional service. I'm very satisfied with their work
Martha Miller
a month ago
The Rooter Hero serviceman was excellent and helped me understand the challenges of my problem which was a broken sink. Although I am still considering my options, I would definately call again for help with my plumbing.
Alfredo was very nice and professional- we finally found someone I can trust!
Very professional, friendly, and timely service.
Huge shout out to Mario and Mark. They were professional, and efficient and explained our options in complete detail. Their customer service is top-notch! As consumers, we often second guess what we are being told for fear of being ripped off. These guys were transparent and honest. Great company. If you're looking for honest and efficient service, look no further! Thanks again, guys!
Gabriel arrived on time. He was friendly, knowledgeable and he explained everything. He did a great job. I can recommend him.
Rooter hero was amazing, fast service and very professional
Cecilia Gatica
2 weeks ago
Invoice showed 740.00 for misc, called the plumber and he advised me that the 749.00 was for coming to the house. I truly believe your company took advantage of my elderly parents. I cancelled the work, did not want them to pay you a penny more. He also charged them 10 percent of 2600.00, and he didn’t even complete the work because we fired you. We paid the balance today but don’t feel like we owed that much. Would like a partial refund.
Jennifer Gough
2 weeks ago
Jorge was very knowledgeable, professional and fast. We are super happy with the service he performed! Great job!
James Truscott
4 days ago
We had a nasty drain clog on Easter Sunday. Chris did a great job with diagnosing the problem and getting the drain cleaned out.
Fernando Garza
2 weeks ago
Huge shout out to Mario and Mark. They were professional, and efficient and explained our options in complete detail. Their customer service is top-notch! As consumers, we often second guess what we are being told for fear of being ripped off. These guys were transparent and honest. Great company. If you're looking for honest and efficient service, look no further! Thanks again, guys!
Jesus Dalumpinis
a week ago
My toilet was backed up and needed it fixed asap they came out pretty fast and got it taken care of at a pretty good price. Would definitely use them again
Jorge Hernández
a week ago
We experience some problems with our mainline, we called rooter hero plumbing and they arrived within an hour, Alfredo Esquer arrived on time and provided an excellent customer service and resolved the problem right away.
I definitely recommend this company to take care of any plumbing services you need.
Thank you alfredo for explain every detail of our problem and resolve this issue
First rate technicians. I would highly recommend this business
I called 3/20/23 . The first guy came around 2.said it was a difficult job and would cost 2500.00 Plus. But it would be done today. The plumber shows up at 7 pm has to go get a part, gets back at 8 pm .leaves almost 11 pm . 5 days later figured out they put the valve in upside down and on the 6th day it was finally right. My check cleared in 24 hours and I still as of 4/8/23 I have no invoice or receipt. Please save yourself the headache.
Enrique Diaz
10 months ago
Non-punctual and unprofessional company said they would charge $50 dls and vibrated more than $300 fucking company of thieves
(Original)
Compañía no puntual y no profesional dijeron que cobrarían $50 dls y vibraron más de $300 pinche compañía de ladrones
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