Best Other Plumbing in Omaha NE
Plumber
Horrible service. Lies to customers, don’t ever trust Bill. He will rip you off and not fix anything. Not even a real company it’s just one old man who doesn’t know anything.
15944 Gold Cir, Omaha, NE 68130
Plumber
Tyler and max awesome guys. Very professional service was great very polite and did a outstanding job.
Omaha, NE
Plumber
THIS GUY IS A SCAM! Charged $390 for 10 mins, then left & had same situation. Said he would be back in the morning & never showed! New plumber charged less than that for weekend hours & was there 2 hours! Got on the BBB website & sounds like this is what fernando does! YES REFUND THE MONEY! You said u would come back the next day & never did! If it is the only person u did it to u know who to refund & if u did it to several u should refund them all!
6617 Irvington Rd, Omaha, NE 68122
Plumber
1. Didn’t honor their original quote ON THE DAY OF THE JOB until I repeatedly called and pestered them.
2. Their employees poured remaining concrete / sediment into the toilet, then tried to charge me $1,812 for a $400 job.
3. Tried to scare me into replacing my main valve for $809 when it wasn't needed.
One of their employees gave me a quote, so I budgeted for that and committed to the company. On the day of the job, they came to our house, and the owner said the quote was inaccurate - that it would be way more, because it included breaking and pouring cement.
I asked if they could honor the original, he refused, and left.
I had to call Sarah (the vice president) multiple times before we finally got around to a solution - for them to honor the original quote.
While I understand it was the employees inaccurate quote, I budgeted and set aside time for them to come out (other plumbers were backed up weeks. By walking out and refusing to honor the quote, they were pushing my renovation schedule back by weeks, leaving me back at square one). Usually, I would not call to ask an already untrustworthy and unethical company to honor an original quote, but I didn’t want to start over.
Finally, after the job was done, I received an additional invoice for $2,748.
- $1,812 to clear out my main drain, which they said was over 80% clogged.
- $809 to replace my main valve.
Omaha Drain came out, as I wanted a second opinion, given my already tainted experience with American Rooter Plumbing (ARP).
1. Omaha Drain cleaned and jetted my main line for $400, compared to ARP's quote for $1,812. They did everything on ARP's invoice and more (jetting), because their line is longer, and ARP's line is only 35 ft.
2. The man who cleaned out one of the toilets said the top layer was clogged with cement - which he showed me. This means someone POURED THE REMAINING CEMENT INTO THE TOILET.
3. I called Sarah to inform her of this (I wasn’t looking for compensation) I just wanted to let her know what her employees were up to. Given the fact that they were trying to make more money, it’s NOT a coincidence that there was cement in the toilet.
She immediately said “It’s probably your painters, painters are notorious for dumping paint and stuff in toilets. If you want compensation, we need to check for ourselves.”
A. Like I would trust your company to check anything, especially after you show up at my house, try to up-sell me, and when it doesn’t work, you tell me the original quote was inaccurate and you’d have to charge more? The quality of your employees is already evident.
B. I never asked for compensation. I just wanted to let you know of another mishap with their employees.
C. The sediment in the toilet was confirmed to be cement. No one had access to the house during the week of plumbing construction. The only people who were working with cement throughout the entire renovation process, regardless, was American Rooter Plumbing. There is no gray area; it is black and white.
Another plumber took a look at my leaking main valve, which ARP wanted to charge me another $809 to replace. The plumber let me know that big companies like this try to scare customers into replacing valves that just need to be tightened. He tidied up the packing and left for FREE. This goes to show just how unethical ARP's employees are.
I give 1 star for Sarah’s willingness to send me an invoice for my credit card dispute with another plumbing company (I’ve learned the hard way that plumbers in Omaha are so dishonest). She initially said she’d write a letter, so I waited a week and a half for her to return from vacation, but she ended up just sending an updated invoice.
Bottom line -
I would have appreciated not having to go in circles and being left at square one, in order for them to honor their original quote.
As for the cement they poured in the toilet (in order to make an additional $1,812 for a job that can be done for $400, that speaks for itself. I never wanted compensation, just better employees and better management with some honesty and sincerity.
2. Their employees poured remaining concrete / sediment into the toilet, then tried to charge me $1,812 for a $400 job.
3. Tried to scare me into replacing my main valve for $809 when it wasn't needed.
One of their employees gave me a quote, so I budgeted for that and committed to the company. On the day of the job, they came to our house, and the owner said the quote was inaccurate - that it would be way more, because it included breaking and pouring cement.
I asked if they could honor the original, he refused, and left.
I had to call Sarah (the vice president) multiple times before we finally got around to a solution - for them to honor the original quote.
While I understand it was the employees inaccurate quote, I budgeted and set aside time for them to come out (other plumbers were backed up weeks. By walking out and refusing to honor the quote, they were pushing my renovation schedule back by weeks, leaving me back at square one). Usually, I would not call to ask an already untrustworthy and unethical company to honor an original quote, but I didn’t want to start over.
Finally, after the job was done, I received an additional invoice for $2,748.
- $1,812 to clear out my main drain, which they said was over 80% clogged.
- $809 to replace my main valve.
Omaha Drain came out, as I wanted a second opinion, given my already tainted experience with American Rooter Plumbing (ARP).
1. Omaha Drain cleaned and jetted my main line for $400, compared to ARP's quote for $1,812. They did everything on ARP's invoice and more (jetting), because their line is longer, and ARP's line is only 35 ft.
2. The man who cleaned out one of the toilets said the top layer was clogged with cement - which he showed me. This means someone POURED THE REMAINING CEMENT INTO THE TOILET.
3. I called Sarah to inform her of this (I wasn’t looking for compensation) I just wanted to let her know what her employees were up to. Given the fact that they were trying to make more money, it’s NOT a coincidence that there was cement in the toilet.
She immediately said “It’s probably your painters, painters are notorious for dumping paint and stuff in toilets. If you want compensation, we need to check for ourselves.”
A. Like I would trust your company to check anything, especially after you show up at my house, try to up-sell me, and when it doesn’t work, you tell me the original quote was inaccurate and you’d have to charge more? The quality of your employees is already evident.
B. I never asked for compensation. I just wanted to let you know of another mishap with their employees.
C. The sediment in the toilet was confirmed to be cement. No one had access to the house during the week of plumbing construction. The only people who were working with cement throughout the entire renovation process, regardless, was American Rooter Plumbing. There is no gray area; it is black and white.
Another plumber took a look at my leaking main valve, which ARP wanted to charge me another $809 to replace. The plumber let me know that big companies like this try to scare customers into replacing valves that just need to be tightened. He tidied up the packing and left for FREE. This goes to show just how unethical ARP's employees are.
I give 1 star for Sarah’s willingness to send me an invoice for my credit card dispute with another plumbing company (I’ve learned the hard way that plumbers in Omaha are so dishonest). She initially said she’d write a letter, so I waited a week and a half for her to return from vacation, but she ended up just sending an updated invoice.
Bottom line -
I would have appreciated not having to go in circles and being left at square one, in order for them to honor their original quote.
As for the cement they poured in the toilet (in order to make an additional $1,812 for a job that can be done for $400, that speaks for itself. I never wanted compensation, just better employees and better management with some honesty and sincerity.
7065 Maple St, Omaha, NE 68104
Plumber
By far, the best plumbing experience I have ever had. Corey was fantastic! He was thorough and patient, and took time to teach me about my drain system. Very helpful and will definitely continue with them. Very reasonable pricing as well!
12048 Roberts Rd, La Vista, NE 68128
Plumber
Plumber
They were awesome! They arrived on time and we're very patient answering questions and explaining what was wrong and the repair levels available. They offered us a tiered selection and we felt no pressure in making our choice. We definitely would use them again. Oh! And the administrator responding to calls and making the appointments was hilarious/awesome!
4403 N 20th St, Omaha, NE 68110
Plumber
Plumber
Plumber
Unresponsive to emails & phone calls in regards to questions about our bill. Our service was the end of October. We finally got our bill fixed (end of March).
I called to pay the corrected bill over the phone with my card and was told I would have to pay a 3% fee. I then said I would just send a bill pay. They asked me to hold & transferred me to a women who threatened me with their lawyer I didn’t pay over the phone because my bill was past due.
She accused then said “how do I know you will even send a check” accusing me of trying to avoid payment. The invoice had no specifications of how it needed to be paid nor did it indicate a credit card fee.
A very unprofessional encounter & will never do business with them.
I called to pay the corrected bill over the phone with my card and was told I would have to pay a 3% fee. I then said I would just send a bill pay. They asked me to hold & transferred me to a women who threatened me with their lawyer I didn’t pay over the phone because my bill was past due.
She accused then said “how do I know you will even send a check” accusing me of trying to avoid payment. The invoice had no specifications of how it needed to be paid nor did it indicate a credit card fee.
A very unprofessional encounter & will never do business with them.
Omaha, NE
Plumber
Avery is very professional and a pleasure to have in our home.
Omaha, NE
With the arctic cold causing a burst pipe, Dan made time that night. Did a helluva job and didn't leave a huge mess. He replaced my water heater a few months ago quickly and affordably also.
3628 S 51st Ave, Omaha, NE 68106