Best Septic System in Nashville TN

Not sure how to rate my experience..... Had 2 visits by a rotorooter tech by the name of Mirsad on 2 consecutive days Each time he said he fixed the problem. Of course after he left, the drains backed up again. Each time he showed up, he was extremely rude to my wife. After 2 servpro visits to clean up the sewage in my basement, we had hoped the problem was solved. However, tonight it backed up AGAIN. Mirsad was just here this morning. So on a Friday night, at 9:30 was fit to be tied. I called the answering service who got me in touch with the on call tech Roger Drury. He attempted to call Mirsad to handle the problem because warranty calls are not an emergency. However Mirsad could not be reached. Roger was kind enough to come out to my house on a Friday night at 11:30 pm to unclog the main drain. He got us back in business to use the showers and toilets. So overall, I give Roger and his customer service 6 stars. He could have chosen to stick to policy and leave us up a creek. As the father of 3 daughters, we have to have a functional shower and toilets! For this, I am in Roger's debt. Roto rooter..... I give 3 stars. Your policy of no warranty calls are emergencies is a terrible policy. Those should be priority number one. Your employees like Roger, really make your company. Mirsad, with his poor attitude, rudeness to women, and lack of skill, needs to be out of your company if you want it to be a success. Will be calling the manager on Monday.....

Dalton was professional in every way & helped w/drainage issues today & at an excellent price ! ! Thanks to Dalton & Michael's Plumbing for your excellent service ! ! James Christie

Quick in response. Definitely on the more expensive end. Will try to charge you more than original price shown if they can’t unstop the clog and have to bring out a different machine. For example. I had a stopped up main drain line. He showed me the price for an auger fee ($495.00 which I thing is steep) after he couldn’t get it with the auger he brought out the power jet system. Clog still there. Had to call in a camera guy to come assist him. Finally found the issue. Once drain was unclogged try to charge another fee for the other guy coming out and a power jet fee. These fees were never discussed before he made the decision to bring out the power jet or call someone else to come assist. I feel like you should at least let the customer know upfront if we can’t fix the issue you are still charged and will have to pay more if we bring out more equipment from the truck or van.

Did a good job an he was on time definitely recommend

Jeremiah and Aidan did an outstanding job. They were extremely helpful, insightful, courteous and kind. They did great work for my family home. Thank you guys!

Great communication and no surprises. Very professional, polite, quick, and cleaned up! Explained what needed to be done before it was done to make sure it was OK and I didn’t have any questions.

We had an emergency with our septic backing up into our house for 3 weeks. We had called everyone in town trying to get someone to help us. No one would call back, Buck's would never return our calls and when they set up the appointment they were a no show. My brother referred us to Pyburn and within 1 hour he was at our house and within 3 hours had fixed our problem. He was very professional and reasonable. Our receipt detailed everything he had done. I am overjoyed with the service I received from Pyburn. Scott is a lifesaver and I will recommend him to everyone. I just wished I had found him 3 weeks ago.

I have had great experience using this company for plumbing repairs and will continue to do so. They arrive when they say they will and get the job done without trying to do more than you need, unlike many larger companies.