Pyburn Plumbing

We had an emergency with our septic backing up into our house for 3 weeks. We had called everyone in town trying to get someone to help us. No one would call back, Buck's would never return our calls and when they set up the appointment they were a no show. My brother referred us to Pyburn and within 1 hour he was at our house and within 3 hours had fixed our problem. He was very professional and reasonable. Our receipt detailed everything he had done. I am overjoyed with the service I received from Pyburn. Scott is a lifesaver and I will recommend him to everyone. I just wished I had found him 3 weeks ago.

Completely bogus inspections!!! Took $1800 and said everything was fine, bought house and septic backed up, dug up to find a 50 gal drum. Could never get ahold of them again...Thx for the service $&@%@!!!!

He mostly did ok work but it took a week of I'll be there tomorrow before he got here. Then he kept trying to upsell me and discouraging investigation of the problem before replacing 100 feet of sweet pipe.

And he left the 5 foot long sewer pipe from my basement in the middle of my yard.

I wouldn't know what his services are like. I called him first to fix some baffolding after a septic tank issue on a recommendation. I left 1 message and he called right back. He didn't quite understand what I was talking about so he said he would call the septic company I used and go over it with them and he would call me right back. Well even after leaving 3 more messages over a 2 week period he never called me back. If someone is going to not care that much I wouldn't even bother giving them a chance.

They came out right away when our septic tank needed pumping and installed new baffles. They charged a very reasonable price, considering that they had to dig up our driveway and sidewalk to find our tank, which was under our sidewalk.

This is my first time to post a review on a business in the same industry area of owning a buisness in. Always had a policy not to critique other contractors or subs work. Since Scott didn't do any work for me I can't critique his work. I can critique his statements and procedures. Called Scott and left a message he did return the call in a timely manner. We talked about the project that might be built after the buyers close on their new home. He agreed to come look at it and give me an estimate and the possibility that it could be done. I did relay to him an inspection would need to be done before closing on the 25th of this month. I was very clear about it was just to look and see if the project would be possible to do. Scott asked me how I heard about him. Told him Goggle and we joked about his low review score. He went further to say it was one guy that wouldn't let it go and even further to accuse the same of bad reviews on several other purchases and services. Basically gave him a bad review back. Shame on me for not thinking about what was about to happen. We confirmed last night address and time to meet. Again it seemed ok. Following is the text exchange after I had left my home one hour away from the project Scott and I were meeting this morning.

Good morning Rob, the septic inspection is 495.00 and payment is due when inspection is complete. Please let me know yea or nea so I can move on to next job. Thanks. Scott

No inspection today. Just need to see if the tank can be moved or replaced in order to expand the living space.

Ok, 195.00. Thanks

Just to look?

Do realize how many people want me to ride all over the state just to look for free. I can't run a business that way. Thanks. Scott

I do. I've been doing this for 47 years and never charged to look nor paid. I have two other appointments today with septic companies. Go ahead and start your other job. Sounds like you need the money anyway. Thanks for considering.

Now I will close by saying, in my opinion Scott, no you can't run a buisness this way. Just like you lost this opportunity you will continue to lose more. For your information I have been to this same location several times traveling the one hour distance and haven't mentioned money to the client one time. I'm sure though by doing what my customer wants me to do I will get this opportunity. By the way in the same 47 years not one ad placed nor do I have buisness cards and letterhead. I'm more than busy and not one day have I had to look for work. More referrals that I can accommodate. Two things Scoot and I will be done. Be careful of what you say. Be careful of what you don't say in business is the way to run a business. Successfully!!!

Scott came out the day after I called him about a few non-emergency plumbing leaks. He fixed the issues and gave some good suggestions for future modifications. He was courteous, professional, and I would highly recommend to others!

Scott was extremely helpful during a potential septic emergency. Great customer service and super affordable. Highly recommend Pyburn to anyone looking for a quality plumber! Thank you!