Best Drains Video Inspection in Minneapolis MN

Andrew did a Great job, shared important and helpful information.

Great service by Brian.timely, courteous, informative and Covid safe!

Fast

Quick to show up. Cleared tough clog. Very reasonable rates. Will call every time I have a problem.

They did right by me! I hired Discount Plumbing to unclog a drain. They unfortunately weren't able to fix it, and in the process accidentally installed a small sewer cap improperly. It leaked into my basement and I was of course frustrated. I called and spoke with the owner. I expressed what happened very calmly and level headed, and I was met with a similar and professional attitude. Even though they weren't able to resolve my plumbing issue, as a business, they did right by me and above-and-beyond resolved my frustration!

Replaced a broken toilet tank and bowl. Good fit, cleanup done. Pleasant.

Paid this company over $600 to clear a sewage backup in December 2020, it is now January 2021 and the whole basement is flooded with sewage almost knee high (WAY worse than when I called them) and they refuse to offer any kind of warranty because we declined to pay extra for a camera in the line (we had this done previously and already know we have roots in the line so we declined). They left sewage sludge around the drain and did not do a very good job of cleaning up after the job. When I was asking questions (very nicely, not getting rude at all), trying to understand whey there was no warranty, the man got very snippy with me and stated it is industry standard to not provide a warranty in this situation. We can come back out but it would be a billable call.... with an attitude. That's what I got. Um.... no thanks.

The $600 I paid didn't even last 2 months. Rip off and would NEVER use this company again. I'm now sitting here waiting for Roto Rooter who I should have called in the first place, DOES offer a warranty and was appalled when I called and told them the other company refused to warranty their visit ONE MONTH ago.

When sand fills up my drainage pipes, General Rooter is my first call!

Jesse was very professional and explained the range of options to fix our issue. He gave the pros and cons with cost for each option with no pressure to choose the most expensive option. We would for sure call for future needs, and would by name request Jesse!

Had a floor drain that was backing up. It was easy to schedule an appointment. Company communicates well and sticks to appointment times. Service techs are friendly and professional. Service was completed in a timely fashion and didn't cost a fortune.

These guys were knowledgeable and great to work with! They took care of the issue and saved me money! Thanks for going above and beyond!

Honest review here. Just had Matt's come out to add the plumbing so we could turn a single sink vanity into a double sink vanity, replace the shower/tub cartridge in that same bathroom, and install a new water softener. The first two parts went fairly smoothly but the third was rough. They had trouble installing the water softener because an O-ring was slipping and water kept spilling out. After a couple hours, they figured it out and left for the day. The next day, we woke up and there was salt water all over our unfinished basement floor. The brine tank was discharging from the overflow valve. We called them up that morning and they had the same guy out right away. He ended up finding out a defect in the head of the BrassMaster water softener. After talking to that company's support line, BrassMaster sent a specialist out and replaced the head of the softener. So I guess we're glad they use a local, responsive water softener manufacturer. This seemed to be the end of it, except that we were no longer getting hot water in our master shower. It stayed like this for a weekend and we called again on Monday and they sent the owner, Matt, out that afternoon. He found that a cap, but not a cartridge, was put on our new shower cartridge and that the hot and cold water were mixing here before continuing on to our master shower. He put the cartridge on here and we were good to go. Easy fix! Just to be thorough, he checked out everything else and noticed that the intake/outtake of the water softener were swapped--old softeners often are and although the original guy noticed this when getting an estimate he forgot when he did the work. So Matt changed the copper pipes to go into the proper places. Overall, this was a bit of a headache, but Amber was always very pleasant at the office and never cast doubt or deflected blame when we said something wasn't right. Matt's was also very responsive in addressing our concerns and despite that they came out on 3 separate days and multiple hours beyond what was expected, they never asked for another dime. Btw, we had gotten another quote from a chain before this and Matt's quote was $400 cheaper than even the membership rate that we could have gotten from the other guys. I wanted to write this without a lot of slant and just tell it as it is, so hopefully someone finds this helpful.

They fixed our external faucet hose connection which was leaking water all over by the foundation of our house. Super fast, professional service!

Replaced my water line and repaired a cracked sewer in 3 days. Them repairing the sewer saved me a bunch of money vs. hiring a separate company, which was great. My water pressure is now back to normal, and I'm assuming my sewer is now at a lower risk of bursting now. I personally have nothing to complain about.

Rude and unprofessional customer service. Representative asked me multiple questions, which seemed all over the place, and cut me off every single time with a different question without any chance of me fully answering what my plumbing needs. At this point, I've already questioned their credibility. Said they would have someone call me back in 15 minutes for a scheduled appointment, but never did. I'm glad they didn't.

Great service

Mr. Landon Burhop is one of the honest people l have ever met. Very professional, his work very decent. Certainly not one of those doing a bandage job for the money. He is one of a kind. Please keep up the good work. Thank you.

Pedro was awesome, and so was the lovely lady who scheduled my same day appointment!! He worked super fast, the work was quality, he explained things to me, and the fee was beyond reasonable. He also just seemed like a really nice guy you would want to give your business to. I was referred by a family member who had the same great experience.

I I was never so disappointed with this service. Did the bait and switch on me and charged me doublefrom their add. More importantly he didn't unclog the sewer line. Had to call drain busters to do it properly