Carol Niemann

5 years ago

They were able to send someone out the same evening. (Do plumbing emergencies ever happen on a weekday morning?) The plumber they sent was awesome. Nathan (Tech #92) was great at explaining my options and the work that needed to be done. He completed the work promptly and well. I was impressed with Nathan's helpfulness and courtesy.

bjorber

5 years ago

I have used Roto Rooter in the past at a different house. My new house was having a drainage issue when I did laundry.I requested a same-day service time online and received confirmation within an hour.The technician, Austin, quoted me an estimate up front and finished up in a little over an hour. I had tree roots in my drain. I definitely would not have been able to fix that myself. I appreciate that he also cleaned up the floor afterwards.Thank you

jeff r

a year ago

A bunch of liars, I was told by the technician that I had a 6 month guarantee on the service before he left my house. My drain backed up again month later, and the rude technician that showed up told me I had no guarantee. Screw you Roto Rooter.

Kelly O'Donnell

9 months ago

Brian and his apprentice Jameson were great to work with. They arrived promptly, explained what was going on and were overall friendly and professional.Thank you so much for helping me out!Kelly

Isaac Cortes Blackford

a year ago

Brian did a great job explaining the process he would follow to locate the problem and fix the clogged main sewer. The price was a little higher than I expected compared to other quotes I got, but overall I would say the value was still good considering the amount of time it took and all the benefits that come with the service (warranty, camera inspection, etc). Brian was great and a pleasure to work with!

Robert Wiedl

2 years ago

Alan the Roto Rooter service tech was well prepared, well trained and very kind. Our drain was cleared out in just a matter of minutes. Thanks for the Great service!

1Down 5Up!

7 months ago

Roto-Rooter did a great job all around. The person we spoke with on the phone was helpful and able to get us an appointment the next day, when it worked best for us. Bradley was our service tech and he was very professional and did a quality job. Luke, the area supervisor, even stopped by to run the camera through our drain and ensure us that our drain is now clear which gave us further assurance. Thanks Roto-Rooter!

Tonya Albertson

6 years ago

I had a plumbing issue that wasn't able to be fixed the first time around and Roto-Rooter sent out two techs the next day to help fix the problem again. Fred and Billy were absolutely amazing and answered all the questions I had. They seem very knowledgeable and I felt they did a great job! I'd highly recommend them to any one of my friends or family. Nice work!

Chris Roed

6 months ago

Got in right away, Brian and Matt were professional and fast and got my roots cleaned out.

Brooke Cronk

a year ago

Adam was friendly and did a great job clearing out the main sewer line. Everything works great now. He also cleaned up after the job was complete. Would definitely hire him again.

Cecelia Cathcart

10 months ago

The tech who worked with me was professional and knowledgeable, and fixed my issue of standing water in my kitchen and laundry sinks. I also learned a bit about how to take care of my drain pipes for the future. Much appreciated! I had to wait a little longer (30min) outside the 10-12 window I made my appointment for, but the dispatch called to keep me up to date on what to expect so I could plan my day.

Jeff Hansen

a year ago

Same day service with in hours! Service technician was prompt, professional, extremely knowledgeable and stayed until he was 100% confident our issues were resolved. We have used Roto-rooter in the past and will continue to call them as our preferred plumbing contractor.

Michelle Traxler

8 months ago

It took 3 visits but they eventually got to the problem. The actual plumber was really good and kept me informed about what was next.

Tes Be

5 years ago

Great Service, 6 Month Guarantee. A little on the expensive side, but were the only company with same day availability. They did a great job communicating timing, gave a free estimate before work, got the job done, left no mess behind, and their work came with a 6 month guarantee. Their plumber Brian was a pleasure to work with. I would use them again!

Courtney Harbeck

2 years ago

Great and fast service! They communicated clearly on arrival time and were able to clear the bathroom sink drain in about 15 minutes! Brian even took time to discuss preventative care.

Nora Poole

9 months ago

The repairperson was incredibly nice and knowledgeable and did a great job! Very thorough, very punctual, great suggestions for followup/preventive maintenance services.

Christine Asuquo

10 months ago

Brian came out to take care of the sewer backup and then came back out a couple days later to take care of a floor drain that was backed up. He was professional, explained the services and options worked quickly and efficiently and was not fazed by my screaming children upstairs.

Benjamin Murray

7 months ago

Brad provided excellent and timely service! He explained the service upon arrival, promptly got to work, and cleaned up afterwards. All of this at 9:45 pm on a Saturday night. I highly recommend Brad and Roto-Rooter!

Amanda Stanton

7 years ago

We had a sewage backup in the basement and needed immediate assistance. Roto-Rooter answered promptly and sent someone to our house within two hours. They were nice, respectful and successfully solved the problem. They also kept me updated on cost as they went. They are a little pricier than some other plumbers, but it was nice to have the immediate assistance.

karla dralle

a year ago

Let me start by saying the service was very good and the technician was great. What I am not happy about is that we called to see how much it would cost and they would not tell us coven a range. The technician would let us know when he got on site. So, we waited about 2-3 hours for the technician to arrive. He brought in his equipment and then told us it would cost 430 dollars. Regardless if they were there for 30 min or longer. So, we felt that we were trapped and kinda bait and catch. I know we could have had the sewer cleaning done for less after I got the price on site. This company should be able to tell you rough estimates based on this standard service. If someone were to ask me for a referral on needing this work done I would tell them they do a good job but you could probably get a more economical rate by another company.

Kaila Spencer

2 years ago

Andrew helped us with our flooding basement. It was a clog in the main drain. Not only was he efficient in his job he was very respectful and knowledgeable as well. He provided us with extensive information. 10/10 would recommend.

Carol Shephard

5 years ago

Techs (Brian #936 & Joe) 19970867 were very friendly, knowledgeable, explained the problems and quoted the job before any work was done. Went right to work, got the job done fast. Replaced all old parts that were needed while explaining everything along the way. They were honest and reasonably priced for all the work they did. Would recommend Roto-Rooter to my family and friends and will be using them in the future.

deanna king

8 months ago

I called for a service appointment, was told someone would be here within 2 hours, less than 15 mins later the guy was here, great customer service

Sam R

5 years ago

Quick and great service, had a clogged shower drain I couldn't fix myself, they came out same day and took care of it within 30 minutes. 2nd time I have used them and I love that the work is guaranteed for 6 months. Jordan #7014 did a great job and had great customer service.

William Schanks

a year ago

Came fast, great work. Very expensive to just clean a drain. They won’t tell you the price over the phone but the tech says it’s a flat fee. They should tell you the price before sending a tech.

Francesca P.

4 months ago

Had a blocked kitchen drain pipe / main line. They cleared it and said if it blocked again within 6 months, they’d clear it again for free, which is exactly what they did today. Zeb was professional, proficient and thorough. He, like the previous plumber, made sure I understood how to maintain the drain (which I had done but it still got blocked again). Every plumbing service charges about the same to open a blocked kitchen main line, but Rotor Rooter is the only one I’ve found with a six month guarantee to redo it for free. Zeb examined the basement pipes and noted the blocked line’s pipes are narrower than current code, and the winding path with many turns doesn’t help. He gave detailed advise if we ever decide to replace with larger pipes to help reduce this issue.I try to be fair and honest with my reviews, to give information that helps others make decisions & know what to expect. If you appreciate or find this review helpful, please give a thumbs up below.

Abigail Rios

8 months ago

We had a toilet clog lasting a few days. Once we contacted RotoRooter, they came out same day within a few hours. Bradley was kind and professional while working in our home. He was upfront about options and cost of the repair. He worked until the problem was resolved, even if it took a little longer than expected. Thank you Bradley!

Barbara Smith

a year ago

The service technician should have a 10.
He was Fantastic…
There was a misstep in the scheduling. Arrived later than I expected but … it was service within 2 hours of my call for HELP. Thankful

Joanne Pittman-Betts

4 years ago

Considering it's a bummer to have to call for any reason, our technician made it painless. Fred, tech # 4155, was very kind, considerate, and knowledgeable. Even though it ended up being a quick fix, he explained so much. Super nice guy. The company as a whole was great, giving call backs to keep us informed about ETA and such. Would highly recommend.

Jacob Schmidt

2 years ago

Roto rooter was responsive but pricey. Over $300 for less than an hour of work (sewer line clean out from front yard clean out ports). The sewer camera technician was unprofessional (language) and pushed for an immediate $6200 sewer repair. He claimed the sewer line was completely failed but would not give me a copy of the camera recording for a second opinion or further review.Update: Review raised to 4 stars because of Roto Rooter's genuine concern and after-the-fact customer service.

Amanda Bueno

7 months ago

Super great company. They charged $503 for a sewage line cleaning with coupon came out to 428. Brad was super professional & super helpful and I totally recommend roto rooter if you have the same issues.

Jaden Litecky

6 months ago

Brian from Roto Rooter came out to snake my main drain and provided excellent service! Would highly recommend!

Quinn Palmer

a year ago

Called for a sewer line plug and received great service within 2 hours! Jesse was very professional and offered great advice for how to prevent future issues. I won't call anyone else after this! Greatly appreciate the help today.

Laura Engen

4 years ago

Todd came out today to reconnect our laundry room sink after we had our drains cleaned out. He walked us through the steps needed to complete the job, offered us several options on how we could proceed and didn't try to pressure us into anything we didn't need. We were so impressed we even asked him to complete some other plumbing work while he was here. I would definitely work with Todd at Roto Rooter again and recommend him to anyone looking for a reliable and knowledgeable plumber.

Patrick Berry

4 years ago

I'd rate them zero stars if I could.Scheduled an appointment with a 4 hour window. Received a call that they would not make the time slot. I had to reschedule after waiting for over 4 hours. Not a huge deal, but didn't receive an apology or any effort to make it right. In fact, the woman I spoke with on the phone to reschedule sounded like she was doing me a favor by letting me reschedule. Like I was being a burden to her.Unbelievably, the same thing happened the next day! 5 hours and they weren't able to get someone out to my house. Had to cancel. You'd think they would make sure to get someone out on day 2 since they performed so poorly the first time, but it seems they don't have anyone who can figure that out.....or cares.

B G

5 months ago

The staff was friendly, prompt, professional and fixed my issue right away. Unfortunately the cost was a little high. Other than that nothing but great things to say.

Brittany Wagner

8 months ago

Brian was super helpful with all information regarding our backup. Thankful he was able to come out on a saturday

Robyn Fine

a year ago

Curt was here so fast. He was professional, kind and easy to talk to. He kept us informed of the issues the entire way. Curt made the awful experience of a sewer back up more tolerable!

Chanda Huynh

a year ago

Brian and Bradley were very friendly. Brian assessed the issues, he was very thorough with explaining what the situation was and what they would have to do to fix the matter at hand. They were both very efficient with their work. And before they left, Brian gave me some tips on preventative maintenance to care for our pipes. Thanks guys!

Steven Johnson

a year ago

We had issues with our sewer line and had water backing up in the basement. We had Roto-Rooter come out after seeing the high rating on Google and we are happy we did. They sent Adam to our house and he was very friendly and easy to get along with. Adam was very knowledgeable and had tons of useful information on the issue. The job took no time at all Adam was in and out of our house in a flash and we no longer have any issues. I highly recommend this company to anyone having plumbing issues. I know I can count on them and I look forward to doing business with them again if I run into any problems.

Jean Brannick

5 years ago

We called for service on our kitchen sink. From the time I made the original call to the time the tech arrived was less than 20 minutes. The tech that came to take care of our clogged sink, Derek # 4349 was very knowledgeable, professional and did a wonderful job of getting us back in working order. I would recommend this company to friends and family.

German Huber

9 months ago

I wished I could give Roto-Rooter more stars!!! Andrew did an amazing Job! The drain on the kitchen was solid blocked, and he didn't stop until got it fix!!! Thank you!!!

Liz Merry

3 years ago

I had an exterior drain backup. They were able to come quickly, just an hour after I called. My service guy, Kevin, did an awesome job and went above and beyond to help diagnose the issue. By the end he was soaked and was very pleasant and patient despite the heat. Thank you!

Angela Hanrahan

2 years ago

The service tech Brian was wonderful, he assessed the problem and explained the potential issues that could be causing my floor drain to backup. He was very professional and knowledgeable. He also provided some preventative solutions to avoid the floor sewer from backing up. I would highly recommend him and roto-rooter.

Michael Kue

11 months ago

My technician was Brian. Showed up on time, diagnosed the problem, and got to work right away! Friendly and very informative. Definitely high on the recommendation list!

Emily McCrady

a year ago

Scheduling the appointment was easy. We were able to get someone out next day. What was not so great is that he was asking my husband multiple times to help with various task like going in the basement to check things, dumping out water, almost treating him like an assistant. It was very frustrating because we paid $350 dollars for them to come out and unclog the drain not for us to assist them to unclog our drain. Also, he didn’t even bring his own bucket to put under the sink. He used our mop bucket and left it for us to clean out. For how much we paid, the service was not great. We will not use this company again.

Daniel Collins

8 months ago

Scheduling was super easy and the follow up communication was great. Brian did the work for me. He was timely and professional. Job was done well at the agreed price. Great service!

Jon Kuehne

a year ago

Brian showed up within an hour of me calling on a Saturday and walked through the problem with me. He actually valued my opinion (I was 90% sure I knew exactly what the problem was) instead of acting like I didn’t have a clue. He got to work and the problem was fixed in 30 minutes. All service calls should be this simple!

Jessie Whittaker

2 years ago

Jesse was awesome! He came prepared, was informative, gave me all my options and was patient as I made my decision. He was professional, speedy, and ver nice. He gave me so many pointers that will help with being a new home owner! I will for sure use Roto Rooter if I need any plumbing done in the future - thank you!

Danielle Wettrick

a year ago

My technician was very professional and very quick. He explained the problem and the solution in a very easy to understand manner. I've had numerous plumbing issues since moving into my home, and have dealt with several plumbers and this is by far my best experience.

Skip Osterberg

a year ago

Service technician said he had been to this home about 3 years earlier for the previous owners. He cleared the sewer drain in the basement then as well. Friendly, professional, efficient. I will definitely call Roto-Rooter again and I won't hesitate to recommend them.

Suzanne Horvath

a year ago

Darrell came out for my sewer backup. He was courteous and efficient. I have used roto rooter on several occasions and I will keep using them in the future.

Ava

2 weeks ago

They are honest, fair, and friendly. The staff did a fantastic job to eliminate the issue.

Kaitlyn Anderson

3 years ago

We had a main drain issue on a Sunday afternoon. Andrew 2766 from Roto-Rooter was at our home within 2 hours of us calling in the issue. Andrew and his co-worker were able to take care of the issue with no problems. Since this happened on a Sunday we were expecting to pay the price for it but it was reasonably priced.

Erin Dennie

a year ago

I called Roto-Rooter on Friday evening. Aleister was out within an hour with his bubbly, positive attitude. What I thought was a main drain issue was not. He was unable to locate it and called to have a camera come in the following morning. There was no charge for this visit. Saturday morning, Spencer was there. He tried to use his camera and was not able to see much due to the standing water (and to come to find out, the way the pipes were installed in my old house). He gave me the bad news that it was going to cost a few thousand to tear up the floor and re-route the pipes. He would have his guy come by Monday afternoon. Cody showed up and took a look with all his equipment. He wanted to know what he was working with. The install of my pipes that I mentioned earlier, made it difficult to get to the clogged pipe. But he was able to snake it at just the right angle and remove the clog without any other services needed. What I thought would cost me thousands, only cost $400 because of everyone's through inspections. I am so happy that I am able to use the sinks in my house again. Very fair and high attention to detail.

Bella R

a year ago

Cost $400 to get a single sink drain unclogged (took probably 30 minutes). Mostly annoyed that they didn't share there was a flat rate over the phone when booking the appointment, and only shared after arriving. Originally they said $475, and then I asked why it was so high and they said that this is what it costs with them and offered $75 off... I've had this drain cleared before, it's always just hair, and the other plumber only charged $150.

Andy Chiodo

9 months ago

Brian was knowledgeable and professional! Had a kitchen sink drainage problem and he fixed it within an hour.

Emily Brantford

7 years ago

100% Satisfied customer! We just moved into our new house and discovered a backed up drain. Received wonderful customer service from John when setting up our appointment. Adam, our technician, was very prompt, thorough and provided wonderful customer service as well! We will absolutely be calling Roto-Rooter again when needed! THANKS!!

Doug Brown

a year ago

There is an 85 year old Maple tree just a few feet from the 85 year old clay sewer main at my house in SE Minneapolis. Every year or two, the roots need to be cleared. Roto-Rooter always does a good job at a fair price. Unlike other discount plumbers, Roto-Rooter doesn't play games with low price initial offers that end up inflating the cost higher than expected. Jesse did the job today. He was polite, efficient and informative. Thanks!

Leasha

a year ago

The 3 stars are due to my being given a 2 hour window, getting a call close to 2 hours later to alert me that someone was wrapping up a job and would head my way in about 45 minutes. Then, I got another call roughly an hour later telling me that I would have to wait until the morning—everyone is tied up. Grrrr! It was 11:pm. I guess it’s silly to think that 24/7 means 24/7. I think 3 stars for the scheduling and the price, after all that waiting, is generous.Zeb was my plumber and I rate his job performance at 5 stars. Zeb arrived at my home at 9:09 am, he asked for a few additional questions about the plumbing problem and then explained the process he planned to use to remove my drain clog.He was very professional, personable and understood what the job called for. There was a situation that required a special tool that he didn’t have. I located my tool and he applied the appropriate level of effort to get the job done to my total satisfaction. Zeb worked out how to complete my project and even though the cost seemed high, I was okay paying it because he didn’t give up when he hit a snag and I got the use of my water and toilets back.In addition to unplugging the drain, he cleaned up a very unsanitary mess and left the main problem area cleaner than he found it! He was done with the job roughly 2.5 hours after his arrival. Thank you, Zeb. Roto Rooter—you will be smart to keep this young man happy in his work.

Jessica Gillespie

4 years ago

This is the 2nd time we’ve used Roto-Rooter and I’m still impressed. The person who set up our service on the phone was very professional and understanding of the situation and was able to send someone out within a few hours. We received a call shortly after that he was on his way. Brian #935 was very polite and got the job done. He made sure that everything was in working order. Hopefully we won’t have any plumbing issues in the future, but I know we will continue to use them if needed.

Annette Knight

2 years ago

Second time using Roto Rooter, and again very satisfied with the work that was performed. The tech that came out was very personable, knowledgeable and genuinely a nice guy. He listened to my concerns, discussed with me the issues going on and made sure I was completely satisfied and all my questions answered before he left. I would highly recommend Roto Rooter. Like I always say, you get what you pay for. I also need to put a shout out to the agent who answered my call earlier today, I really needed someone like her to be on the other end of the line when I called. I’m sorry I forgot your name. Your hiring some wonderful, outstanding employees Roto Rooter!!! Keep it up!AJ Knight

Zach Norling

5 years ago

We had a clogged floor drain and our Plumber Jim #1235 did a fantastic clearing the clog and kept us informed of what he was doing and why along with be very personable with our kids and didn't mind our noisy dog! We were also impressed when we called on Saturday they were able to work us in on Sunday morning. We definitely would recommend working with Roto Rooter again

Brett Zornes

6 months ago

If I could give them zero stars, I would. By far the worst and most unprofessional experience I've ever, and I'd say borderline FRAUDS! I had them out because I suspected my shower needed a new shower cartridge. A guy came out and spent a -maximum- of five minutes here, from start to the time he collected $69 from me. He was on his cell phone half the time speaking to his daughter...very unprofessional. He didn't take the shower faucet or anything off to see what the issue is. He simply looked at the faucet and set up. He said it'd cost a MINIMUM of $1,400, not including how I'd have to have another company come in to tear up a huge chunk of my tiled wall then put it back up. Ripping out my hand-laid tile wall for what I suspected to be a pretty minor operation?? INSANE! I decided to get a second-opinion and am sure glad I did. I told them how I thought it was the shower cartridge and what brand of shower I had. They showed up with the part and the bill came to $600 between parts and labor. Didn't need to rip out tile or anything. Roto-Rooter is unprofessional, doesn't listen to you, and clearly doesn't know what they're doing. Absolutely horrible! I would never recommend them to anyone.

Emily Lepisto

a year ago

My only negative comment is that the pricing felt unreasonably high, in the past we've had a similar service for 50% less through other providers. We couldn't use any plumbing in our house, so we did not have a lot of time to shop around and I wish the price was more economical. It includes a complimentary scoping of the line, which really isn't necessary and I wish they would exclude this in exchange for a lower rate. However, I really enjoyed the technician who came out to our house. He was attentive, communicated well and completed the service quickly. The scheduling platform is super user friendly and a great feature. The customer service reps are easy to get ahold of and answer your question quickly. If you are really in a pinch, like we were today, I recommend this company because they will come quick. If you have time to shop around and keeping the price low is important, look elsewhere.

Ray Butler

a year ago

Curtis does great work. Used him twice now for separate issues, he's very responsive and good at explaining the issue to someone who knows nothing about plumbing. Would definitely use him again.

Brandon Thor

a year ago

Brian was diligent and he got the job done quick and easy. I would recommend him to others because of how professional he is during the task at hand. Overall, great experience.

Gail Johnson

5 years ago

Excellent service. It took less than 1/2 hour from the time I called till the time the technician Derek#4349 arrived. Fastest service ever. He was polite and took care of the problem right away. I even had a coupon. Win win. Will call Roto-Rooter again.

Hannah Sneden

9 months ago

Good and quick service, Brian was nice and worked efficiently. I was able to easily get a next day appointment and they came early in the provided window, which was great. However, the service way more expensive than I had anticipated. I needed a main line unclogging that was backing up from 2 sinks and it cost $430.

Kristin Terres

3 years ago

Had a plumbing issue on a Saturday and checked with someone else who wasn’t going to be able to come til Monday. That wasn’t going to be able to cut it. Roto-Rooter was there within a few hours and quickly solved the problem. The guy was very helpful and seemed knowledgeable about home issues. Very appreciative to get this fixed ASAP.

Ry Wei

a year ago

We had our basement drain backed up and used roto rooter. Brian was an excellent professional and the service was top notch. He went above and beyond to explain everything he was doing and what the problem was. Gave me some great tips for long term maintenance so he wouldn’t have to come back. Very much appreciated!

Jennifer B

3 years ago

I called on the basement drain backing up. I thought since it was late in the day I could get an appointment for the next day. They had someone out within an hour. The service was quick and Brian even checked the kitchen sink because I thought it was draining slow. But stated that it was fine so I appreciated the honesty because I didn't have to pay for an additional drain to be worked on.

Jeff Lust

11 months ago

The service was very professional and a reasonable price. He gave us great advice on how to take care of our drains in the future.

Tammy Wroblewski

6 years ago

#936 Brian did a fantastic job an was extremely thorough the entire time he was working at the house. He entered with the utmost professionalism and did a wonderful job of making sure we as the customers knew exactly what was needed and the best options to use. I would highly recommend Brian and the Roto-Rooter team! 1973900

Scott Lewis

a year ago

Our tech, Michael, was awesome. Quickly diagnosed the problem with the old water heater. We ended up putting in a 50 gal new one. Works like a charm. Would definitely recommend and use again.

Manna Slater

6 years ago

Highly recommend. Our basement drain unexpectedly backed up and flooded our utility room. Roto Rooter was able to get Jacob out right away. He was incredibly thorough in describing what exactly needed to be done and worked quickly, cleaning out our mainline and testing it to make sure it was clear. He was very professional and knowlegable, even doing a quick fix of a toilet that wouldn't stop running, free of charge. Excellent service.

kurt fitschen

10 months ago

I tried two other local companies before calling Roto Rooter. But they responded within minutes from the website. They were right on time and communicated with me very well. I’m grateful for their work. Jeffrey was the plumber who helped me.

John d.

5 years ago

We had a back-up in our kitchen sink, and RR responded quickly and on time. Their technician Jacob was courteous and professional. Even when things didn't go quite right at first, he had a can-do attitude that won the day. Very pleased!

Nancy Sullivan

a year ago

We called Roto-Rooter late in the evening after our shower started to leak through the floors & walls, and they were able to be at our house at 8am the next morning to look at the issue. We had to have the shower drain unclogged, which was done that same afternoon. Really appreciate their quick and professional service!

Keith Nickell

2 years ago

Brian arrived promptly to clear our backed up floor drain, and was very professional, informative, and efficient. It gives great peace of mind knowing we're in good hands if something happens in the future. Thank you, Brian!

Cris Ambriz

2 years ago

Outstanding service at a fair price for an emergency that occurred on a Sunday evening! We've used them a few times, always hassle free, professional, and courteous. Tech shoes and wheels on machine were covered in glovesto keep carpet and interior of house clean.

Zak Brown

3 years ago

Really good communication from the start. The plumber was prompt and fixed our issue immediately. The flat rate was pretty high but, considering we called other plumbers who couldn’t see us for at least a day, it was almost worth it.

d w

a year ago

Jesse was very professional. Arrived as expected. Well-mannered, very patient and explained things very well.Even pointed out somethings that the previous toilet installer missed doing.Had all the right gear.Very efficient in getting the job done.Would highly recommend!!!Oh and the gentleman who answered my call was pretty nice, too.

John Pullar

4 years ago

We had an emergency drain backup on a Friday evening. Derek came out and quickly assessed and explained the issue. He worked hard until about 11:30PM to get it draining before we sustained any water damage and took extra care to work quietly so our toddlers could stay asleep. All around, a great experience! Thanks Derek!

joseph hanson

a year ago

Very expensive but good service. I don’t know much about plumbing but after searching for prices online it seems like we were charged nearly double the industry standard. Plumber was kind and did good work. 475 dollars to snake a kitchen sink seems wrong but what can I do.

Killian Bixby

a year ago

This place gets 1 star for the absolute abomination of an estimate. The job was to connect the already installed garbage disposal to the reaming plumbing after I installed a new sink. The plumber looked under the sink for 30 secs and came up with cost of $731 for labor and parts will be extra so it will come out to about $800 total. The plumber was confused that I thought the price was to high and mentioned it would take him 2 hours to finish the job and he was giving me a $25 discount for having the garbage disposal already installed. So if you're comfortable paying $365.50 an hour Rooter Router is the place for you, but in my case I sent him packing and reluctantly payed the $69 estimate fee.Here is a photo of the job I needed done. I'm pretty sure any plumber would find this to be one of the easiest jobs they have ever had to do, and the only way to justify an $800 price tag is if the new pipes were lined with gold.

Semi Poker

3 years ago

Late on a Saturday our family of 8 was in dire need. Roto Rooter answered right away and setup a plumber to get to us asap, approximately 3 hours from 1st call. The service by Travis was professional, courteous and explained along the way.Can't really comment on price as I did not comparison shop. I can say though I called another plumber 1st and after several clicks and 2 people taking my address and # info I was disconnected by their switchboard and never called back.

Becky

11 months ago

Very professional and transparent. They didn't give up until our clogged drain was clear. It took them multiple attempts but they finished the job for us! Highly recommend!

April Johnson

5 years ago

Brian #936 was great. We have had different companies out over the years and they usually just try to get in and done as fast as possible. Brian took his time and did a thorough job. Even when it got rough he didn't give up like others have before. Very appreciative.

Meghann Oglesby

a year ago

Roto-Rooter was so fast and efficient! Same day service. I had a technician come out within 2 hours if my initial service request. Louis came and quickly assessed my issue and was able to fix the problem on the spot. He was friendly and informative. I had a great experience.

Alexa Snyder

5 years ago

I had Brian for an appointment today. He was on time, very thorough in the process, and was able to clear our blocked shower drain in a very timely manner. He gave great tips on preventative measures. I hope I never have to book another appointment, but if I do, I would feel comfortable booking with them again.

Nicole Muller

2 years ago

Brian showed up within an hour of my call. He was very professional and extremely knowledgeable. He walked me through the entire process and Im very grateful he was able to resolve my issues immediately.

Alicia Andre

4 years ago

Roto rooter came and Brian #936 was excellent. I called to schedule service and within 30 minutes they were here! They cleaned the basement pipes and looked at other drain issues. He was great at informing me of potential problems and how to solve those problems. He even gave me tips on how to prevent from drain blockages. Thank you Brian!

isabella walstrom

7 months ago

We had a clogged toilet and they took care of it in less than 10 minutes. My husband emptied the rue shaker and mistakenly the stainless steel shaker ball went down the toilet they were able to snake it out with minimal damage. On time, friendly and efficient! Thanks again!

Benjamin Clymer

7 years ago

Great experience. Worked with us on finding a time that would work best for my and my wife's schedule, gave us a call when they were 30-45 minutes out and did a great job. Ray showed my wife what was going on, which parts were broken, which parts needed replacing, etc. Clean, professional and thorough. Thanks!!

Ivan Ayala

7 years ago

Technician Kevin was at our house within hours of calling. He provided exceptional customer service and did great work. He was patient with questions and took his time to explain all our options. He worked quickly and cleanly. We are very satisfied and job was done for a great price. Will definitely be using Roto-Rooter in the future and recommend to friends and family.

Jane Joseph

3 months ago

Zeb your tech was amazing. He explained what needed to be done and did a great job. He was very polite.

Michael Pocker

a year ago

Wouldn't recommend Roto-Rooter and specifically, Bill the service provider, to anyone.I would rate Roto-Rooter, and Bill, a rating of zero stars but you can't post unless you select at least one star.Bill, on behalf of Roto-Rooter, charged me $686.92 to fix a leaking shower head. $139.92 parts and $599.00 labor for 30 minutes of work. That charge is nothing more than highway robbery.Bill was smug and unpleasant as a service provider I welcomed into my home. His communication skills are abrasive, irritating, annoying and in keeping with everything you'd expect from an un-educated tradesman.$686.92 later I have a leaking shower head.

Allison Arkema

7 years ago

I would recommend Roto-Rooter to friends. The guy that came out was very friendly and did his job quickly. He was pretty sales-y and did try to sell us a few more items, get us in touch with other people for additional services, etc. That said, he wasn't pushy or anything and I appreciated his help. I think the price could have been a tad more reasonable, but we were in a pinch I don't regret giving them a call. Overall it was a good experience!

Michelle Joshua

3 years ago

Back again... Different problem.Been a little over a year since the last time I called on Roto-rooter. (See first review below)Once again the service was excellent and professional.This time Brandon(#2076) helped me with a tub that was backed up. Worked his magic in no time.Yet again great service and experience from Roto’s obviously talented staff.Highly recommend. 5 StarsI received excellent service from Joe Dupont (Service Technician #2475)He was personable and professional.He made quick work of my problem...I can’t thank him or Roto-Rooter enough.Thanks again and keep up the good work.

Simone Mooney

4 years ago

We had a plugged sink and plumbing for four days before calling. Our kitchen flooded and so did our dishwasher. They arrived promptly and fixed our issue in less than half an hour. We had tried everything under the sun to get the clog out ourselves. I hope I dont have to deal with anymore plumbing issues again, but I will definitely call RotoRooter if I need plumbing done! So awesome!

Andrew Hogg

3 years ago

Came out on a Saturday Evening to unclog a backed up floor drain. Mike got here quickly and removed the root ball in a flash. Polite and courteous and with clean up you could hardly tell he was here. No issues, would highly recommend.

Nicholas Reynolds

3 years ago

Roto Rooter was easy to schedule; given their network also could pretty much schedule asap at my convenience....which was nice! Not many services offer such prompt attention. Tech was friendly and professional. Answered my Qs and helped me with some suggestions to reduce frequency of visits needed from them so that's truly appreciated! Great way to go for pipe clogging issues.

Tara Johnston

4 years ago

Had a great experience with Roto-Rooter today! Was given a window of 4 hours but they actually called and were able to come early! We had the pleasure of getting Luke #3657. He came to look at a laundry floor drain, he was very respectful of my house, my animals and putting on shoe covers, which was greatly appreciated. He explained what he thought was the issue and was very clear with pricing and what needed to be done. During the process he came and got me to show me what exactly was the issue and what had been in the drain. He cleaned up after himself and left things as they were before he had been there. I got to used a coupon which was awesome and paid the man and he was on his way ! I have used roto rooter in the past and will continue to do so.Thanks so much Roto Rooter, keep up the good work !!Tara Johnston

Xiong Vang

3 years ago

Roto-rooter was quick to respond and came in a timely manner. However, with the nature of this kind of work, no prices were given over the phone so you're stuck paying whatever they're charging or you're stuck with the service fee which was $69. For the amount of time it took to perform the service, 30mins, $525, in my opinion was excessive, which was to cut out a pipe and add in another pipe and two valves under the sink. The tech also would not acknowledge their $60 coupon stating he was already giving me a deal. Quite unimpressed.

Emily Campeau

7 years ago

John did a great job. He was friendly and provided me with an estimate before starting the job. He also recommended I print a coupon online to save some money. I would highly recommend Roto-Rooter for fast and efficient plumbing work.

Craig Sevick

3 years ago

My house's plumbing system needed emergency service on Mother's Day evening around 7 PM. The gentleman who provided service (David W) arrived quickly to the emergency and was able to resolve the issue in a timely manner in a professional way. David answered all my questions as he went along his business and professionally cleaned up at the end of the call. He met every expectation I could have. I couldn't ask for anything more. Thank you David W and Roto Rooter.

Jan Wheeler

a year ago

I really appreciated the calls every so often to let me know about the backup of appointments and delay of service, d/t to the extreme cold.That in itself says a lot about this business.Darrell was courteous and very knowledgeable, even giving me some'tips' about the garbage disposal. (I had a clogged floor drain my utility room)Definitely would use Roto-Rooter again. Thank you so much.Plus he was careful not to let the cat out ! LOL

Kristina Ihlang

4 years ago

Dave K came to help with our water heater that was leaking gas. He was very personable and professional and did a great job! He even pointed out some things not up to code that our inspector missed and was willing to help with those as well! I highly recommend Roto-Rooter for any plumbing repair needs.

Toni Ferdelman

3 years ago

My floor drain in the basement was clogged and the water float ball was broken. Their response time was phenomenal!! Brian was professional, thorough and very knowledgeable. He was quick and very polite.

Dan Anderson

a year ago

Adam was fantastic, explained the situation and remedied the problem really fast. He discussed preventative measures for the future with me also, he was fun to have clean the drain and talk to while he did it. He is an asset to your company !

JJ

a year ago

Great experience, considering the situation. Our technician, Jesse, was extremely courteous, professional, and informative. If we ever find ourselves in need again, I wouldn't hesitate to set up an appointment on-line. (Which was also a pleasantly convenient option at 8 PM on a Sunday night!)

John O'Neill

a year ago

Calling the plumber has never been on my list of favorite things to do. I’ll DIY until I reach the limit of things that are reasonable to contemplate. At that point, the kind of good professional work that these guys do is critical and appreciated.

Kelly Salb

8 years ago

I was able to immediately speak with a rep from roto rooter and schedule an appointment within the next few hours. The tech came within that timeframe and was very courteous, friendly, effective, and even went above and beyond to ensure my problem was resolved. He thoroughly explained the details of the problems, recommended cost effective solutions and preventetive products to ensure the problem would not reoccur. Overall, I was extremely happy with the service and confident that I received the best care.

Jude Croyle

a year ago

Brian is professional, courteous, punctual, knowledgeable, and skilled. Not only did he clean out our main line that was plugged with tree roots, he also explained the difference between the main line and the ancillary lines running to the main. He explained how each would be cleared, and then completed the tasks swiftly. Brian has the soft skills needed to interact with clients as well as the skill to perform the required service swiftly, cleanly, and correctly. Thanks Brian and Roto-Rooter!

Audrie Marie

2 years ago

Christmas Eve and our shower backed up completely. We called around and thought we would be out of luck for the holiday weekend.Then Roto-Rooter answered and said they could have someone out in a couple of hours. There was no additional fee, even though It was the evening of Christmas Eve- that was a nice surprise, as we expected anyone open would have an extra charge given the day and time.Andrew arrived and was very professional. He resolved our clogging issue quickly. He made suggestions on updating the pipe work in the future to help with the flow of water. And also recommended pipe shield to help prevent grease/grime from building up over time.He also left everything as he found it- made sure to clean up his work space, which I so appreciate from anyone who enters our home for repairs or work.Great customer service- would definitely recommend this company. Thank you so much for helping us and resolving the issue so we can enjoy the holiday weekend with no worries or stress!

Vanessa Johnson-Storlie

11 months ago

We had a drain not draining and called 4pm on Saturday. They came after 10 am Sunday. No fee upfront and gave us the estimate cost to clear the drain after inspecting it. The worker worked on it for almost an hour! Until it was all clear. Professional and knowledgeable.

John Erdmann

a year ago

Brian greeted my wife and me and asked about our drain problem, discussed some key technical points, then went right to work. It was a tough job requiring an extension to a total length of approx 140 ft. He got the job done right and we are very pleased. Brian was personable and very professional throughout.

Chris Le Roy

7 years ago

Today, Memorial Day, we had Roto-Rooter out in the morning to unclog our main line. We had called the evening before and were able to get a next day appointment. That was very convenient with it also being a holiday. Brian, was great. He was on time and gave us a call before he arrived. He was dog friendly and very polite the whole time. I would recommend Roto-Rooter to anyone needing drain services or plumbing repairs.

Lucas Brawdy

a year ago

Worker showed up on time and was able to diagnose the issue rather quickly. Once he diagnosed it, he worked quickly and accurately to unclog the drain. It was a positive experience all around and would recommend this company to anyone.

Jason Hollett

4 years ago

Josh (#4778) was awesome! He was efficient and was at our home within and hour of me calling. Did a great job of diagnosing the issue and working on it without disrupting our family time. I was impressed with how quickly he was able to fix the auxiliary floor drain and he even went the extra mile to mop the floor afterwards. Thanks man!

Christin Davies

7 years ago

Had called a plumber and when they didn't show up and didn't answer their phone we Googled plumbers available on Saturday. Got Roto-Rooter as a top hut and decided to call. 2 hours later the plumber arrived. Jesse was nice, professional and had a charming personality. Explained everything to us and gave us good advice. It was the most pleasant experience I could hope for considering the mess of our kitchen plumbing clog. Very happy with the guarantee too. Price was acceptable for a emergency Saturday visit. Definitely will call again if we need plumbing service.

Josh Schwemmer

3 years ago

We had a basement drain that refused to drain. Matt showed up and was able to diagnose the cause of the problem very quickly, give me the estimate and information I needed to proceed, and was able to unclog our drain and provide maintenance tips to avoid it in the future in around an hour. He also followed CDC guidelines for social distancing and mask usage very closely and was careful to not let our pets out. Will go through them again.

Bonnie Martin

9 months ago

Our laundry room floor drain stopped up and began over flowing. I began calling and was having NO luck in getting anyone to my home to clear the blockage until I called Roto Rooter. They were able to schedule a service call the same day, even afterhours and at no added charge! Andrew (7928) came in, friendly and helpful, assessed the situation, explained to us what the situation was and what needed to be done to fix the problem and what the cost would be. He then brought in what equipment he needed, got right to work and explaining as he worked what he was doing. It didn't take long and the drain was free-running once again! Andrew explained and taught us as he proceeded, cleaned up after himself and was on his way. I was never frustrated, anxious, or pressured. I now have RotoRooter in my Contacts and for the future will call them first!!

Hilary Adams

5 years ago

Andrew 2766 was amazing! He did a great job, arrived before expected time. Gave a accurate quote, explained things very well. Helped us understand things about plumbing that we had no idea about. Worked fast and got the job done correctly!

Shane Mallick

7 years ago

We have just bought a house. #4348 Josh came out. He was very nice and very knowledgeable. He got right to the point with the work and price. When he let after a job well done he even thanked me for my military service. I will recommend.

Jasmine McKiddy

2 months ago

Zeb from Roto-Rooter was very professional. He was very helpful and solved our issue very quickly. 10/10 would recommend.

Matt Brooking

8 months ago

Plumber that came to our house was very helpful and quick. Addressed the issue quickly and there was no clean up on our side at all
Recommend

Katy Engel

a year ago

Curt was very easy to talk with and was thorough when explaining all he had to do to clean the drain and piping.He checked and rechecked the drain.While he was working I noticed water leaking from the ceiling. He made a call to another service man ( Jerrelle) who came within 20 minutes.A third service man (Nick) came with a camera as Curt was concerned that the water was still filling up in the drain after he had spent a long time working on clearing it.After Nick left Curt came in again to make sure he didn't leave anything and made sure we understood all the work that had been done to clear the drain even though there was still a possibility water would reappear.He also made sure I understood how to use the Pipe Shield.I was very impressed with him. I felt very comfortable withhim being in my home.THANK YOU to Curt for helping us out with his fun personality and expertise in drain cleaning!!!came to my house today!!!

Michael Voigtlander

2 years ago

I'm giving them a 3 beacuse of the price. Brian was great and was very professional. He gave us a little deal on cleaning 3 basement floor drains. The bill was still $600 for about an hour of his time and it was not an emergency call either. Come to find out the drain we called about only had a little debris and the solution was to slow the water down by using a plug with holes or jackhammer the floor to put in a bigger pipe. It wasn't his fault but we still have the same problem and spent all that money. I talked to my brother-in-law that is a plumber he said he would only charge $130 bucks for each branch drain. Very professional but maybe you'll want to shop around for a better price.

Molly Nordquist

7 years ago

We had two drains that needed clearing - first off, they were VERY accommodating with our schedule. We only had a small window of when we got home from work & when our infant twins go to bed to have someone come in. Rotorooter understood our situation and had someone at our door in one hour. Dave was awesome - super professional, quick, didn't get annoyed with our questions and got the job done. Used a coupon that got $50 off our bill which was also nice. Will use them again in the future for our plumbing needs!

Danielle Grimsley

3 years ago

I called to have a water softener installed and they would not give me a quote over the phone as they said I had to wait for a tech to come out and look at the job. (I had called around to many places and this seemed pretty standard-they were the most inexpensive service fee so I went with them at $69.) The tech came out and quoted me at $785 which is absolutely absurd for a simple install. Needless to say I went with another company. (Who charges only $140 per hour and advised me that it should not take more than 2 hours for any reason) I am however out the $69 service charge from roto rooter. Do not recommend.

Katherine Shane

a year ago

Very fast and efficient! They came right on time and were very clear about the scope of the work once they were onsite. I sort of wish they could have provided an upfront quote, but it was still a great experience.

Jana White

4 years ago

The plumber arrived at my house at the beginning of the scheduled time frame and after a phone call. He checked everything carefully before deciding the best course of action. The floor drain in the laundry has been well cleaned to the main line. He checked the main line and assured me it was fine. Good suggestions were given for the future.

Rebecca Rajala

8 months ago

We had standing water in our shower so we called Roto Rooter immediately. They were able to send someone out same day and fix the issue in a timely manner. Thank you Brian for your help, we so appreciate it!

LaTrelle Lloyd

a year ago

Brian of Roto rooter in the twin cities came to my home very quickly and was able to clear my drain in no time and also recommended great tips to keep drains clean. Highly recommend as the person to help out drainage problems in your home

Aaron Groth

8 months ago

Our shower drain was clogged and backed up. Roto-Rooter came same day and solved our problem. Very happy with our service man and his professionalism.

Rachel Decker

11 months ago

Great experience with Niko. Had a couple drains backup, and needed someone to come out the next day. Scheduled online, quick appt. Niko did a great job, and made sure the drain cleared completely before leaving. Very professional. I recommend.

Malyssa

4 years ago

Once again, very quick service and a super friendly tech who we will be requesting in the future. Brandon (technician #2076) was amazing! He did a wonderful job and was very informative, in addition to being a fun guy to talk to. We were very impressed.

Zvi Geffen

2 years ago

We had Tone come out this morning. I called and they were here on time, and he fixed the clog with excellent efficiency. He was friendly and clear with answering my questions. Roto Rooter does very solid work every time. Thanks for the 5 star service!

Elliot Bloom

4 years ago

Our plumber showed up within 1 hour of our initial call and was very courteous and professional. Despite some equipment difficulties due to sub zero temps, our problem was resolved and he even fixed some other issues that had been left by a previous plumber, all while sticking to his initial estimate. He left his work area cleaner than he found it. Would definitely use again. Thanks!

Eric Edling

a year ago

They came out and charge me nearly $500 to clear my main line, they took hardly anything out. They tried to upsell me since then and now my drain is clogged again 10 days later. These guys are a scam

Brian Roth

7 months ago

Brian from Roto-Rooter was great - explained everything about the service clearly, answered all my questions, and got my backed-up basement drain flowing again within an hour! Very grateful to have such prompt and polite service on short notice around the holidays.

Danielle Olson

3 years ago

My experience with Derek, our service tech was great! He was knowledgeable, polite, and repaired our issue! I am rating the service a 3 because I think $354 is very expensive to unclog a floor drain with a metal pipe. I also think its unsatisfying upon calling that the both the scheduler and dispatcher are unable to provide any prices. They both state the tech onsite needs to quote you, but when the tech is onsite you find out all their services have a base price of $354 and each drain after to unclog is half off. This provides an unfair advantage to the consumer to price match and during an urgent situation its important to just get someone scheduled. Roto knows this and takes advantage of this. Now I know Roto's price, I will be reluctant to use them next time. They need to work on price competitiveness and being able to provide more information about the service base price upon first phone call and not when the tech arrives onsite!

Ashley Spoerner

5 years ago

I had requested a quote for a tub drain, overflow, and faucet installation. My plumber Ray was fantastic. I would give him 5 stars. He was respectful, professional, and did a great job installing everything. He also cleaned up and gave me some tips on what I should do with a couple other things in my bathroom. The price was also the best quote I got. The only thing I had a problem with was my appointment being cancelled twice after I waited around at home for 2 days. Luckily I can work from home but my contractor also waited around in case the plumber needed anything those 2 days. My hope is they can get more plumbers to work on their overflow of jobs or get better at predicting the schedule but I know that predicting customer flow isn't always possible.

Briar Jacobson

10 months ago

Our plumber was very hospital and friendly. The cleanup and repair to our pipes was faster then I thought and I learned a few things. Was professional and felt I was in good hands the while time.

Katie Helgason

a year ago

Roto Rooter responded quickly to some emergency plumbing needs of mine. It wasn’t an easy task as the pipe was hard to get at but they figured out the least destructive way to go about it and got the job done! They even educated me about preventative care for the future.

Nick Huseby

a year ago

The service was fantastic. They were able to schedule us within hours of our sewer backup. Zeb, our technician, was helpful, courteous, and provided plenty of information about what he would do and potential outcomes.

Kevin Gruenewald

11 months ago

Did the job after repairing one of 3 tools that broke down. I forgot how pricey they compared to others. Can't do that anymore. And the first price didn't include unclogging the drain that was the problem.

Laura Knutson

2 years ago

Jesse was so professional. He was efficient and he fixed both issues of our septic system and clogged tub easily. He was also up front about the cost at the beginning. I haven’t had such top notch service. Thank you Jesse!

Cassandra Adams

2 years ago

The man who helped my Grandmother was respectful, professional and helpful!! Was in and out in no time and told us what we could do to make sure it wouldn't back up again! Beyond grateful 10/10 would definitely recommend

Emily Hoyer

2 years ago

Had an unexpected plumbing issue that needed to be dealt with immediately. I was grateful to be able to book something so fast and a technician was sent over less than an hour after I called. Brian was very knowledgeable and professional and kept me updated throughout the process. I appreciate the extra effort that Brian put in. The stairwell to the basement was very narrow and required the equipment to be disassembled and reassembled to fit. He gave helpful information and worked efficiently. I had great service and would recommend.

leechmaster22

6 years ago

Service was excellent. Same day appointment and they even arrived early. Tech was very up front about what he was doing and what the costs would be. You could argue it's a little more spendy than your average local drain cleaner, but they made things simple and were very professional so it was well worth it. Thanks Roto-Rooter.

Terri DeVries

5 years ago

John-3756 cleaned up a slow floor drain and laundry tub drain. He let me know exactly what he was going to do and the cost. He did a great job and there was no mess left after the job. He was able to come out first thing in the morning so I was thankful for that as well. The only reason they don't get 5 starts is because it's expensive. $500 and about 2 hours to clean out the two drains....although I'm not sure anyone else would have been less expensive. I'd probably still hire them again, good customer service and did a good job!!

Jonathan Dacanay

10 months ago

Ron did an amazing job!!! Same day service and on point pricing. Will definetly utilize again!

Tawnya Dilly

a year ago

Clint at Roto-Rooter was VERY helpful, knowledgeable, through, detailed, kind, friendly and thoughtful. We wanted to install a new bathtub and shower in our bathroom. When we were in the demo process we learned our new shower fixture needed to be installed to copper pipes. We did not have the necessary tools to handle this. We called Roto-Rooter at midnight on Thursday to help get our only bathroom working again. It is our only shower and bathtub in our house. So this was urgent and needed to be handled.Clint a tech with Roto-Rooter showed up at 9am on Friday to install our new shower equipment to our copper pipes. Then he helped fix a leak from our shutoff valve for our toilet along with sharing insight about our new faucet to be installed. He set it up so I could install it and explained what I needed to do to make sure it had a perfect installation when we were ready to install it. Then when we were installing our bathtub learned the piping was not center so we called RotoRooter again and they came out to center the piping below the subfloor and the copper pipes on the wall. He showed me how to set my new toilet too!! Wow the care and customer service was beyond my expectations. Clint went above and beyond. I will call RotoRooter for all my plumbing needs. Thank you Clint at Roto-Rooter for helping me on my path to finishing my bathroom.

Pete Heinrichs

a year ago

I have had clogs removed from my pipes twice this year, and both times the service I received has been top notch. I've been very pleased with Roto-Rooter in general and Robert specifically. I would recommend them without hesitation.

Nancy Xiong

4 years ago

after Several attempts at trying to unclog my own sink I gave up and gave them a call. They offered same day service and Showed up within the hour and took care of my issue and also was very informative on the product I was using to clear my drain. Thankful I made the call thanks to Derek with Roto Rooter!

Connie Underwood -Moore

4 months ago

The tech was prompt and on time, professional and polite. Thoroughly explain the problem and the procedure. He completed the test and a timely manner and cleaned up the work area. I was very impressed with the service. Thank you and I will gladly refer your company.

Joel Anderson

4 years ago

Kyle was very professional and courteous, the issue was diagnosed quickly and he finished the job within 1 hour. He cleaned up the work area after the task was completed. Nice job will definitely use Roto-Rooter again.

Jared VanderHook

a year ago

I had water backing up in the basement due to a main drain clog. Gave Roto-Rooter a call and they had someone at my house within a couple hours and the drain was unclogged shortly after that. The process was quick and smooth and the plumber was knowledgeable, friendly, and efficient. This isn't the first time I've had to call Roto-Rooter and every experience has been positive. Highly recommend.

Shawn Hoffman

4 years ago

Dave from Roto-Rooter came out to install a couple of new valves on the main water line. He was on time and did a thoroughly professional job. He also helped to coordinate the water shut-off and restart with the city water department. Everything went flawlessly. He even allowed me to use a coupon that I was not able to print out at the time due to a non-functioning printer. I highly recommend using their services.

Paula Wiederhold

3 years ago

Roto rooter arrived within an hour of my call and provided great service. They cleaned the drain fast and offered products to help avoid recurrance. I appreciated the tech being masked and practicing social distancing. I highly recommend this company

Sota BMS

2 years ago

Brian #936, work-order# 20942575, was great. He showed absolute integrity in doing his job. He was honest and upfront about the pricing. We came to a mutual agreement and was offered a reasonable price to get this job done. His performance was quick and efficient. I can tell he loves what he does and I'm glad Roto-Rooter Plumbing chose Brian; the right one for the job. Take care of employees like him! It speaks on the credibility of the company! Thank you, Kenny.

Dave Truckenmiller

5 years ago

Water in the basement around the drain must mean it is finally Spring and the tree roots are active again. A call Saturday morning connected me to a person to schedule service within 2 hours. After 45 minutes, I received a follow up call assuring me that she was waiting for a team to finish up. Another 20 minutes and Jesse and Kyle arrived. They were very professional, and over the next 3 hours managed to pull out an entire garbage bag of tree roots. While initially, the fixed price seemed steep, as more and more roots came out, I was happy to have the fixed price! They cleaned up nicely, and our drains are running again.

Leule Assmrew

6 days ago

Will was very helpful and informative. He provides great service and take great care of his clients.

Smita Dolan

4 years ago

Our basement drain was overflowing and creating a puddle every time we ran anything with a drain - main drain was clogged. Called Roto Rooter and someone was here in 30 mins. Flat fee for their time spent here (which was a lot) and Kyle was really nice and patient. He took out a lot of roots, gave us some tips on how to prevent this moving forward, and was very transparent about the process. They even offer a 6 month guarantee! Would recommend these guys (and Kyle)!

Pato H

4 years ago

Our technician Brian was excellent. He provided great service while being honest and upfront about the issues. He also provided me with some preventative maintenance information about the problems we have been having with my main sewer line. I highly recommend Roto-Rooter!

mike weishair

a month ago

Same day service. Called in advance before arrival. Service man was friendly, competent and knowledgeable. Impressed with his thorough explanation of my system (private septic with lift station).

Joel Schwartz

4 years ago

The service people were Josh, #4348, and Adam(?). I was very happy with the service. They cleaned the sewer pipe, showed me the camera images, explained everything, recommended follow-up, took care of everything. They were very friendly and helpful. Best experience I've had with this type of service.

Martin Hannan

7 months ago

Brian came out on a Saturday night, showed up very quick which was appreciated. Gave me a thorough rundown of our options. Once we found the right plan he took care of us and saved the day! I will definitely recommend Brian and Roto Rooter again!

Joe Shah

a year ago

Very responsive. Tech was very friendly and showed up within one hour of calling the call center. He cleaned up after himself and followed COVID protocol. Very happy with today's service and the technician.

Deb Cutsinger

5 months ago

Anthony was wonderful; polite, knowledgeable, professional and very thorough .Not only did he clear the clog in the kitchen, he detected low hot water pressure and took care of it. Would definitely recommend to others. -deb c.

Paula J

a year ago

Excellent service. Bill explained everything clearly, including the estimated cost before the actual repair began. Also pointed out some things I was keeping too close to the water heater. Very professional. Would definitely recommend.

Melody Kushinski

11 months ago

They came out same day and cleaned out our drain for us. The technician Andrew was very nice and did a great job! They even offered to clean up the sewer back up mess which I thought was very nice!

Jane Sage

5 months ago

Conscientious and thorough. Explained everything I needed to know about what needed to be done to fix the problem.

Larry Blackwell

7 years ago

RR gave me a window to arrive to fix my drain back-up (stinky). They made it to my house early within the window. Dennis, the tech guy investigated the problem then brought in various machine. It took him longer than expected due to additional clogs. He cleaned it perfectly. He took my discount coupon. The cost was well worth it. In departing he gave me tips on what I might do to lessen the problem in the future.All around an excellent and timely service. Would recommend RR highly.

Paul Wiedel

6 years ago

My kitchen drain was not draining.Roto Rooter's web site made it easy to schedule an appointment for the next day.Brian(#936) arrived during the window and did a great job clearing out the drain. He was friendly and professional. When he was done, he did a great job making sure that there was no mess.I am happy with the service we received.

Ryan Schoenefeld

a year ago

Brian was incredibly helpful. He was able to address both of my problems in a very time efficient manner. Having used Roto Rooter before, I’ve come to expect fantastic service and friendly staff. If you ever need help in a pinch, I highly recommend Roto Rooter and Brian. They even offer coupons! Thanks again for saving me in a stressful situation.

Sara Klarstrom

a year ago

Tone was our technician and arrive within 30 minutes of our call on a Saturday evening. He was extremely friendly and professional. Our drain was unclogged within 40 minutes and he helped explain appropriate next steps because our sewer drain was compromised by tree roots.Without a doubt we will call and request Tone to come back out for any issues we have in the future!

Glenn Oslin

5 years ago

Excellent, fast and efficient work. Aaron came out to my house within the hour in the early AM. He was able to clear out my main drain and also unclogged my laundry tub at no extra charge. Roto-Rooter is a little on the high side cost-wise but they do good work and it comes with a 6-month guarantee. Mention Angie's List for a $30 coupon on service.

Robin Bohumil

a month ago

$500 flat fee per drain feels abusive when you consider it takes less than an hour to snake a drain.

Anne Neal

2 years ago

We have relied on Roto Rooter for preventive drain maintenance and they are professional, friendly, quick to respond, and always notify us if running late. I am especially impressed with the care they take to clean up after the job is complete, the booties worn through your home, and their covid safety practices. I highly recommend this company.

E L

5 years ago

Very quick and friendly service even late a night. I like how they didn't charge an extra fee to come out late at night, was thinking of putting it off till next day but when I found out the charge is the same decided to get it done right away, 9:30pm at night. Guy arrived very quickly and was very courteous. It cost a bit more than other companies for clearing the sewage main but they checked it with a snake camera which was nice to see what the pipes looked like. It seems worth paying a bit more to get a good cleaning of the sewage main.

Adam Brown

2 years ago

My wife and my drain overflowed late last night. Called Roto-Rooter in the morning and was able to have them come out same day and fix our drain. They had great communication throughout the process.The technicians name was Al, he answered all my questions and was informative. Was very polite, respectful, explained what could be the cause of the problem and unclogged our drain.I will be recommending/using this company future forward. Thank you Al and RR team!

papasefa

10 months ago

I declined the service after their initial assessment. They were going to charge $375 for a 15 minute job to replace water pipe? No way. Truly truly ridiculous.

Austin Taylor

10 months ago

Adam was here an hour earlier than expected with notice. He fixed my plumbing emergency within 30 minutes! I’ll use this company again if needed and I’ll defer it to anyone else who needs work done. Thank you!

Jody and Paola

4 years ago

We have used Rotorooter now three times. Every time they have done a fantastic job and have been reliable. I fully trust their work. Our last technician Brian was very thorough, explained the process and even shared preventative measures. Thank you!

Curtis Banks

4 years ago

I called because of a backup in my laundry room in the basement. Ryan #5504 showed up about 30 minutes later. I didn't expect anyone to show up so quickly. He asked good questions about my system and I told him the dishwasher was plugging everything up downstairs. He found the problem, it was in the main drain so he cleaned it out, flush it with water and cleaned it out some more. Then checked it again and it was all clear. I had some questions of my own and he took the time to listen and answer them. He offered other products but at the time I already had what he was offering. Thanks for the prompt service and great customer service!

David O'Brien

6 years ago

Josh (#4348) did an excellent job of clearing the drain and explaining the treatment that we got. He knew when we last had a treatment done, so could tell us that the chemical had expired, so we needed a new one. He got the job done rather fast and even cleaned up backup sludge from the basement floor. Very professional and courteous.

Tony Hennen

a year ago

Morgan was professional and informative when it came to explaining his work. The folks on the phone setting up the appointment did a great job too. I forgot her name that called from Lombard, Illinois, but she was excellent as well!

Ryan Hillesheim

11 months ago

Called for a clogged and backing up drain on saturday morning, was all taken care of by 1:00pm. Quick and efficient.
Very happy with the job done.

Nicole Madden

a year ago

Brian came out this morning and was so helpful. Our garbage disposable was overflowing last night, I called and they came out this morning at 10am.
Brian explained everything and made sure I understood what was being done.
Thank you!

Jim Bennett

a year ago

Technician was very good. Professional, efficient. Took care of clogged drain. Website indicates same rate for weekend, night, holiday as weekday. I believe this is because of the extremely high standard rate. $405.00 was quoted to snake a kitchen drain. Tech offered a $75 coupon, making it $330.00. Still pretty steep, in my opinion!

Carisa D Sibbet

6 months ago

He was polite and informative. The online scheduling is awesome too!

Barry Doerscher

7 years ago

I called this morning and they answered the phone and said someone would be out in the morning. Awesome! They called back and said they would be there in 30-45 min. He showed up at the one hour thirty min mark.Very nice guy, gave a quote but had to run and get materials. Came back and fixed the issue in 45 minutes. Had a little dispute about the cost but the manager called me and rectified everything. Very Impressed.Responsiveness - APromptness - CQuality of work - B+Cost - C

Erin Tadych

2 years ago

We were so impressed. They were not only responsive but there in an hour. Zeb was fantastic and knowledgeable. He fixed the problem and never pressured us into anything else. We would use them again and hope we get Zeb!!

Tracy Dolin

5 years ago

I writing in regards to the service I received today. Brian #936 showed up within 30 minutes and his work was very thorough, and did a very good job explaining to me what he was doing when he cleaned my draining system in my bathroom sink. Very friendly and Professional. I would highly recommend Roto-Rooter, reasonable rates compared to other places that I called.

Kim Anderson

2 years ago

I can not recommend Roto Rooter and the crew that helped us out enough! They will have my business for life. They immediately showed up to address major water in a rental property and quickly assessed that it was more than a clogged drain. The first technician called in the supervisors and within 30 minutes, I had multiple supervisors and work groups on site to address all the issues: Pipe repair, drain clearing and clean-up. The communication was frequent and timely; everyone was in coordination with everyone else (since it was multiple work groups needed to fully address the problem). I have never been so impressed or pleased with service! Do not hesitate - use this Roto Rooter crew!

Robert Chenier

5 years ago

The plumber they sent was outstanding. Terry (Tech #4823) was great at explaining my options and the work that needed to be done. He completed the work in good time and found other things that needed attention as well. I was impressed with his helpfulness and courtesy.I originally needed a new kitchen faucet and toilet, and he also found some valves and pipes that were in serious need of replacing.

Brandon Foat

6 years ago

Nothing like having your basement start backing up with, yes, sewage when you're about to have guests for dinner on a Sunday night. That was us. We called Roto-Rooter, and they had someone at our house in well under a half-hour. The immediate mess was removed, and since the solution required adding an exit drain to our stack (old house, old main line!), we received assurances of a next day visit and excellent service. INDEED, we got exactly that; Ray arrived the following morning, fixing our issue for good. We completed the process with Brian, another great tech who cleaned out all of the lines and documented both the condition and some light, regular (every few years) maintenance that can prevent a $10k+ issue. I am admittedly hard to please, and I felt the work by this team was outstanding, very fairly priced, and comprehensive.

Charli Hanson

11 months ago

John was super nice and did a great job with my poor basement drain! My drain was fixed within a day of my call (would've been same day except that I was out of that house that evening) 100% recommend these guys for anything plumbing related

Thomas Lesnikowski

3 years ago

Brian (#936) was great. Professional and personable. He was fast and efficient and walk us through the work that was needed and the cost. The cost and his estimate were exact and our problem was solved. We’d definitely us him again.2nd call (because the service was so good the last time.) This time the service specialist cleared out our basement drain for a water back up. Very timely, fast, efficient and helpful. I highly recommend them.

Ric Gross

a year ago

Brian arrived right on time and quickly cleaned out our main sewage line from the floor access out to the street. He also cleaned the line from the laundry floor drain to the main line. Brian was very professional in his work and always wore shoe coverings and made sure his equipment was protected so no dirt came into our home. He clearly explained every service he performed and explained things we could do to prevent problems in the future. We would definitely use Roto-Rooter in the future should we need plumbing services. Anyone should consider Roto-Rooter for their services, and especially if Brian is the service technician!!

Zukhram PizzaMan

5 years ago

I would highly recommend Roto Rooter for several reasons. 1) The technician was clean coming into my home and cleaned up everything after he fixed my issue. 2) He was straight forward on the pricing, the problem at hand and how he was going to resolve it. 3) He was a normal person just doing his job and he took pride in it. Overall i am very pleased with the service. And it was done fast too.

Chris Nelson

9 months ago

Brian and Jamison were great. They did the drain cleaning twice just to make sure they got everything. They were able to help us within 2 hours of our telephone call to Rotor Rooter.

Grayce Belvedere Young

5 years ago

My Mom called on Monday morning and Brian and Joe arrived quickly to address the back-up situation. They immediately began working on addressing the paper issue in the floor drain. Their service was top notch – efficient, friendly and very professional. Thank you so much.

Richard Hillstrom

4 months ago

Excellent technician. Even came out on Easter morning to fix the issue!

Friends with Cookbooks

2 years ago

They were very professional and quick. Came within two hours on Xmas Eve! The person that came made me feel like I was in good hands and handled my issue. Also, gave me info on my toilet to help for the future. Would recommend this company!

Angel Whisby

5 months ago

They were great! I had a sewer back up and the tech came out right away. He was very professional and explained everything to me in great detail. He kept asking me if I had any questions to make sure I understood as well. They were also pretty reasonably priced.

Derek Hoyles

a year ago

Luis was amazing! Luis showed up on time, was extremely helpful, funny and so much more. He was done in no time and all of our drains are working so much better. 10/10 would recommend to anyone for plumbing services.

angel washington

6 months ago

My shower faucet started pouring water even when the knob was off. I had to turn my water off and I scheduled for a next day appointment later in the day. The Plumber, Chris, called me in the morning asking for more info and offered to come earlier! He gave me an initial estimate over the phone and again when he arrived and did an initial look. He had some difficulty fixing it at first and let me know what could potentially be the problem and next steps and potentially changes in pricing if he had to replace the whole thing. He was able to get it fixed though and it came out to be exactly how much he initially quoted! Great help, kept me in the loop and was very professional.If I have issues again or wanna get something looked at - I will be using Roto-Rooter again!

Christopher La Forest

8 years ago

Called at 7am on a Tuesday morning, they had someone out by 11am. Robbie (Tech # 3430) was courteous, knowledgeable and very friendly. He didn't mind me asking him a million questions, nor did he mind that our kitchen was a mess due to a backed up sink. He took care of the issue in no time, offering advice to keep this from happening again. I'd definitely call Roto-Rooter again.

Barbara Johnson

a year ago

I have used this company before for different issues. I’m impressed with their responsiveness, professionalism, knowledge (as I own an older home) and how genuinely nice the technicians have been. Only once did I have a technician who we disagreed about an issue. But in hindsight it wasn’t a big deal. I definitely will use them again and would refer them to my friends for their plumbing needs. They may be a little bit more expensive than other companies, but I’ve been very pleased with their results.

Keith Danial

2 years ago

I Had a blockage in my plumbing in my basement. I called around 11 am they had a very clean polite knowledgeable plumber to my house by 1pm. I took him no time to fix my issue also gave me helpful advise tips and things I could do to prevent my problems. 10/10 Would Highly Recommend Tone because of his excellent work!!

Kelsey Nordby

2 years ago

We woke up to a bathtub full to the top with gray water. Brian was here within an hour of the call. He was up front about cost $400 for snaking the drain. He finished the job in about 30 minutes and didn't leave any mess for us to clean up. He showed us the drain was working and reviewed prevention and maintenance. The work came with a 6 month warranty. The fact we didn't have to deal with this on a Saturday when we already had a full day planned was worth every penny.

Atsuko Sibuya

a year ago

We have a basement drain that needs cleaning every couple years. Roto-Rooter has been our go-to because of their responsiveness and reliability. The cost is higher than some other businesses, but the customer service rep offered to apply a $75 coupon. Tone, the tech who cleaned the drain, was professional, kind and efficient. No hidden or surprise charges. Very pleased!

Steven Anderson

7 months ago

Brian and Roto-Router cleaned a stopped drain same day I called, price was reasonable and service was excellent!!!

Brandon Thompson

5 months ago

Quick service, friendly, and done well. Would recommend if you're in jam and need help fast.

Laura S.

a year ago

My toilet isn't flushing right and I bought the kit of stuff that goes in the tank that likely wore out. I just didnt want to fix it myself so I figured it would be maybe $100 for technician to do it. He quoted me $500. I laughed. I can do it myself. So I will. Internet says the most it should cost for repair is $200 at the high end. Had to pay $69 show up fee for this clown act. Never calling this business again.

Tina Stier

3 years ago

I was very impressed with the work that was completed. Also a big shout out to the guys as my husband had a massive stroke a couple years ago and wants to help or talk. They were patient and very nice with him. This means the world to me as we have had times where people aren’t patient. I really appreciate everything they did for us!!

Roger Ung

a year ago

Adam was very professional and helped me out with a tough situation. My main line was clogged and he cleaned it out really quick. Would recommend to family and friends.

Tommy Grant

4 months ago

Way overpriced. I will not use them again for minor plumbing work. The technician cleared our kitchen sink drain in 15 minutes and charged 3-4X what other companies advertise for snaking a drain.Edit: Roto-Rooter was very professional in addressing my concerns and helping rectify the issue. Their pricing strategy was explained and a correction was made. Thank you.

Maggi Bookey

a year ago

This was the best service we have ever had. I would use Roto a million times over if we ever have another problem. They are so professional and so nice. I will never use another company.Jeb and Caremella (not sure on spelling) were so unbelievably awesome. Great service, professional, and an amazing representation of your company.

Camille Sasik

2 years ago

I was super pleased with the service from Brian and RotoRooter! I easily scheduled service on a Sunday, which was great. Brian was on time, was super professional, got the job done quickly and had friendly suggestions to avoid the problem happening again. Highly recommend!

Advantage Electric

a year ago

Needed a second opinion fast on a job site. Roto-Rooter was able to send someone out same day and gave us quote. Really appreciate how prompt their response was.

Michele Maturen

a year ago

Niko from Roto Rooter was great. He cleaned out my laundry room floor drain. He is kind and respectful and got the job done!

Kim Martineau

a year ago

I was extremely surprised at the estimate cost to install/replace my dishwasher. It was estimated to be almost $1000.00. The dishwasher did not even cost that much. Plus I had to pay $69.00 to learn this information. I repeated asked for a ball park estimate over the phone, which they would not provide. I now understand why.

Melissa Weisenburger

a year ago

They were fast! We had a leak in one of our rental properties and from the time I called to the time they arrived was MAYBE 30 minutes! I was quoted 2 hours. They identified the reason for the drain overflow and was in and out in about an hour. Great response!!

Paul Scheper

2 years ago

The dreaded double kitchen sink clog was resolved quickly with a 30' long snaking. Not a do-it- yourself task unless you have the right tools. The service technician Tone was very professional and a great representative for Roto-Rooter.

Stephen Duvick

a year ago

You definitely get what you pay for. We've had 4 clogged lines in the last 2 years, the other plumbers hadn't ever found the main line stack access, they were just snaking from the kitchen or bathroom drain and hoping it would clear.We found we had a mainline clog at 10pm on a Sunday night because most of a washing machine worth of water backed up the floor drain. Called around for someone who was available, no one could get out yet that night, but I was able to schedule an appointment online for an 8am window the next morning, online confirmation and a text message. Got a text before the service window I'd selected to confirm we still needed help, then a text from the plumber with an ETA.Gabe was friendly as well as very knowledgeable, knew what he was looking for and guided questions to find the stack clean out which was well hidden, and had figured out enough of our plumbing structure to know where we should look. He got down to business and had the drain cleared in around 30 minutes, and is the first of 4 drain cleaning companies to actually pull a clog out of the line, rather than just pressuring the line until the drain cleared.Certainly not a $99 special, (we paid $430 for the main line cleaning), but worth the money to have peace of mind that the issue was actually solved, rather than just clearing the symptoms.

Judy

11 months ago

We had four different men from your response team show up at different times during our 24 hour sewer emergency issue. All of them were very knowledgeable, professional, & personable. Easy to work with and they fixed the problem. Thank you!

Matt Combs

a year ago

The Roto Rooter tech, Al, that came out was amazing. The overall experience from calling on a Sunday night to having them here Monday morning right away and resolving my clogged drain with ease made my day. They are not cheap but well worth it and would recommend them to anyone looking.

Angelica Dogan

4 years ago

Dave arrived much sooner than expected! He was courteous and calm in the face of my quiet hysteria... He inspected, gave me scenarios and options, then pricing. Overall much more pleasant than expected. Much more expensive than expected as well but worth it. He did a marvelous job and if I didn't say it clearly...THANK YOU.

Domi Dee

2 years ago

Jesse was extremely knowledgeable! He knew what needed to be done after just a few moments and was quick to set up his tools and get the job done. He was also training another fellow (Rowan?) during this trip, and all went smoothly. Both were so friendly, helpful, and efficient! Thanks!!

Matthew Clark

7 months ago

Phenomenal results and phenomenal customer service. Called to fix a competing company's poor job and resolved same day.

Spencer Johnson

5 years ago

We had Roto-Rooter assist us with what turned out to be a frozen pipe. Overall, our experience was very good. The technician who diagnosed the frozen pipe issue (Jacob) explained why it occurred, where I could find the pipe for myself, and how I might go about insulating or fixing the pipe long-term. He solved the issue quickly, and explained every step he took in the process. He was a very good and professional technician.I had two minor issues which contributed to a 4-star review instead of a 5-star review. I had some issues with scheduling, where I would call to confirm my scheduled time and my reservation was not maintained in the system. This wasn't a big issue, but I did have to call multiple times over a 3 day period to make sure someone would actually arrive for my previously scheduled appointment. My other issue was a technician first arrived who did not have the proper tools to fix the pipe. He became frustrated and angry at the situation before leaving in a huff which left me in a similar state of mind.However, the technician Jacob made up for this early negative experience immediately and I feel comfortable leaving a good review overall for the Company. I will continue working with Roto-Rooters in the future.

Elayne Curry

2 years ago

Gervais was super helpful and knowledgeable. Really had to work on getting the cover off and working on hold pipes, but was able to unclog main drain and clean up after himself. So nice and be patient.

Joe

4 months ago

Zeb, Keith, and Spence all arrived quickly and efficiently to help us with our clogged pipes. We are so happy!

Melanie Klingberg

2 years ago

Brian was friendly, knowledgeable and timely in his promptness and in his work. He explained what was wrong, how he needed to take care of the problem and the importance of preventative maintenance. We have had positive experiences with Roto Rooter in the past few years and will continue to use your services as needed. Both representatives, Brian being the most recent are the reason business such as this last the test of time. Not just because of the need for the work that needs to be done and product but for the good old fashioned customer service and hard working, knowledgeable, kind service people like Brian.

b l

a year ago

I had main drain cleaning two years ago from rotor rooter. It was a wonderful experience.They came out quickly. Used some kind of pressure tool. Done in under 30 min.This time was different. I gave one star for responding the same day. The service persontook 3 hours repeatedly snaking the drain. Everything taken out was left in little piles on the floor. A person came out to look at water around the drain. About 6 foot diameter, concrete floor, not touching any wall. They said they could clean it up for $4000.00. Told them I’d find someone else. After the service person was done, another water person came out. Said “ I hear you’re concerned about water damage on walls”. The cost for cleaning the drain was over $400.00.

Matheu Weidenbach

5 years ago

We have them over annually to clean out our roots from our drains, and occasionally for other issues like blocked drains. They're always prompt (same day service), courteous, and they do their work well. Fred was over this round and he was quick and polite. All around, always happy with these guys.

isaac damhof

a year ago

Dave helped get my main unclogged on Christmas Eve. Managed to get it done without having to remove a toilet. His response time was awesome and he was very friendly to my family. Thanks for saving my Christmas Eve!

Corinne Krisko

2 years ago

One of my toilets was clogged.As usual, after trying to unclog itmyself with no luck I called Roto- Rooter.Pete the plumber came, he had uncloggedmy kitchen sink a couple of months ago.Pete is a friendly, professional person,and ofcourse he unclogged the toilet.Thank you Roto-Rooter and Pete for thequick and easy service.

Cyan Spicer

10 months ago

Very friendly, respectful, and gave me all the information before any services were done. Gave me recommendations for cheapest end results to fit my budget as well!

jeff hoberg

a year ago

It’s Friday afternoon, summertime in Minnesota and our basement toilet was clogged. Frank at Rotorooter had Robert at our home in two hours, fixed the problem and we had a stress free weekend thanks to the Roto team. They acknowledged the request for service, driver sent, and time of arrival all via our phone. Great people! Thank you!

Brian Meger

4 years ago

Roto-Rooter was very prompt in coming out to fix a plugged drain. They stated they would be there anywhere between 30 minutes and four hours. They also stated they would contact me 45 minutes before they came. Approximately 30 minutes after calling a representative reached out to me and let me know that a technician will be there within the hour and shortly there after the technician contacted me stating he was on his way just as promised. Our technician Derek was very friendly and knowledgeable of our drain clog. Within 45 minutes he had our drain unplugged and work your normal again. I would definitely recommend their service.

Zach Bezyak

7 years ago

They were able to come out right away and diagnose, explain, and fix the problem. Brian was very professional and explained everything well. He worked quickly and I was able to move on with the rest of my day without having to worry. Overall a great experience.

Jennifer Mason

3 years ago

Andrew 2766I am very impressed with my service today. Andrew arrived to my home within an hour of placing my call. He took time to explain what would be happening today. Checked in multiple times with me throughout the advice call and answered any questions I had.Andrew was kind, patient and helpful. I would recommend Roto Rooter to friends and family. Thank you!Jen Mason

Noelle Rzeszutek

a year ago

Both techs I worked with, Spence Hardy and Jesse Vasterling, were AMAZING. Knowledgeable, incredibly friendly and efficient. They understood and validated the substantial nature of my problem and were sensitive to my concern over both expense and time frame. They reassured me that everything would be taken care of and done right, and if I had any issues before my project, to call and they would come out right away. I would highly recommend them and this company.

Rachel Graff Benson

a year ago

I had a great experience with Roto-Rooter coming to clean out a backed up shower drain. They were able to come out within 60 minutes of calling and fixed the drainage issue within 15 minutes. Brian was experienced and helpful and made the process easy!

Joel Bovitz

a year ago

Scott came out and repaired our leak and took our water softener within 1 hour. Very professional and efficient. Will definitely use Roto Rooter again.

Danielle Stage

4 years ago

Luke S #3657 was awesome! He was professional and explained everything each step of the way. We were very happy that we could request a service and have him here within a few hours on a Saturday! Great experience!

Susan Edseth

a year ago

The contact center agent answered promptly, was courteous, knowledgeable and efficient.
The technician arrived in less then an hour. The technician was cheerful, professional, and efficient. His expertise allowed for quick results.

Jim Kelley

4 years ago

From the first phone call to the technician's arrival, everyone was professional, courteous and interested in solving our drain problem. Josh called to let us know what time he'd be at our home and arrived on time. I was impressed with his knowledge and appreciated the way he explained our issue and the procedures needed to take care of it. He worked quickly and efficiently, explaining how the clog occurred and what we could do to prevent it from happening again. We were particularly impressed with the pains Josh took to make sure our home was left in a clean and pristine condition. While I hope to not need this service again in the near future, Roto-Rooter is the company I'll call. Im attaching a picture of how clean the under sink cabinet was after Josh was finished.

Jerred Horn

4 years ago

Luke (3657) from Roto-Rooter came out on a Saturday to clean out my drain. He was very professional and set my mind at ease almost immediately. There were a few problems getting to where Luke needed to work but he got right passed them like they were nothing. I highly recommend this service and I highly recommend Luke.

April Schumacher

9 months ago

Brian was prompt, tidy, and upfront about the costs. Thanks for coming out to take care of our backed up main line after dinner.

Katie Barnhart

2 years ago

Brian was awesome! He was so professional, and really helped us clear up our sewer lines that get clogged with tree roots every few years. I am so thankful for him, and the rest of the team at Roto Rooter!

Duane Carlson

2 years ago

I called Roto Rooter this morning when our basement drains backed up. The person taking the call was courteous and promised prompt service. Within an hour we had a technician at our house who analyzed the situation, determined it was drain and not sewer, then proceeded to snake the drain a number of times to make sure the problem was resolved. The technician was professional, courteous, explained things thoroughly, masked and booted, and his work and cleanup were very much appreciated.

jrdpad

4 years ago

We had a partially blocked floor drain which was not an emergency but we were able to make an online appointment for the next day. As promised, we were notified of the serviceman's arrival time. Brian (#936) was our service guy. He was prompt, very friendly, knowledgeable and professional. He was very respectful of our home and provided information on what we could do to prevent future service calls. Within an hour we were good to go and Brian was on his way. Thanks for the great service!!

Andrew Beyel

5 years ago

We were very pleased with the service we received from your company. Our service tech, Brandon Beck, was very professional, very friendly and very thorough. I would not hesitate to use your company again. And, I would highly recommend it to my friends. Service was great, you have a valuable asset in Brandon.
Thank You!

William Cogger

8 months ago

1)Anthony was prompt courteous and knowledgeable. Cleaned the drain line very quickly. 2) dispatch also very good very organized. From my initial call to job completed was one hour! That's why I call Roto rooter. They are not cheap but they are the best.

Sean Gage

a year ago

Been having issues with our laundry room utility sink so I gave Roto-Rooter a call. They were very flexible with their schedule and were able to fit me in the day of the call, which was very much appreciated. The technician showed up on time, was precise with his work and described exactly what he was doing and what he found. I have zero issues with how their work was conducted, plus, we now have a free-draining sink!

Mike Wacker

7 months ago

Expensive!!! First the good: I really appreciated the prompt response and professionalism of the master plumber who came to my home to repair a busted pipe. I'd highly recommend him as a person and the work he did.Now my objection: He said the work was complicated and gave me a bid for replacing the broken pipe at $1200. I accepted the bid since I would have no water in the house until it was fixed and it was already the afternoon. In the end, it took him an hour and 15 minutes to do the job. I was shocked that the cost could be so high for a little more than an hour's work. He said the cost of the job is standard pricing and is not set on the amount of time it took. It would have cost the same if it took him 4 hours instead of 1. He said that any job that involves copper stars at $800. Wow. I wish that I'd been willing to go a night without water and call someone else to do the job. To be clear, I really liked the plumber. Great guy. But I think Roto-rooter's prices are too high if their master plumbers are bringing in $1000/hour.

Sara Johnson

a year ago

We had a stubborn clog in the kitchen sink... Luis was fantastic... he was on time, very courteous and didn't give up on our pipes to get at that clog! He even was super friendly with our nosey dog. Thanks so much!

Dennis Berthelsen

9 months ago

Got to my house within two hours of my call. Knew what to do immediately. Was not a simple job. Thanks for the good service!

Susan Warner

6 years ago

Adam was amazing. Roto Rooter is amazing. Had a really bad sewer drain block in my basement. I called a little before 10 p.m., and he was there within 30 minutes. Adam's customer service was amazing and the price, for the awful job it was, was not excessive. A great company with great employees.

Margaret Johnson

2 years ago

the water cleanup was excessively expensive . $4,000!They push complete rip out of drywall even when not needed.After we had signed the final paperwork we found a closet they had missed. It was flooded with sewer water. The technician was kind enough to come back and clean it up on his own time But no fans or drywall cutting even though it had been sitting there for a week since they missed it. They said to cut the drywall and get fans in there they would need to sign another contract.

John Thames

2 weeks ago

Had a Sat morning emergency issue. Kitchen sink plugged and disposal leaking water. Roto Rooter took my call and had Zeb out to us within an hour. He was polite, professional and effective in resolving our problem. Thx to Zeb we could head to our rental cabin on time and we did not have to disappoint the 8 gkids waiting for us.

C. LaCasse

a year ago

Brian with Roto Rooter quickly diagnosed the problem and provided a thorough explanation of why it may have occurred and how to prevent it. Then he got to work clearing the drain blockage and was finished in less time than I expected.

Paige Tapp

6 years ago

Steve (#655) was excellent. He arrived quickly after I called, identified the problem, and fixed a nightmare of a plumbing clog very efficiently. He saved me a lot of money, and I would highly recommend him. I would not hesitate to recommend both he and Roto-Rooter to anyone with a plumbing problem. What could have turned into a terrible problem, he solved quickly and made it into a positive experience. Never have I been so pleased with such great service!

Amy Hines

3 years ago

I called to have the floor drain looked at. Schedule an appointment for afternoon. I was called back and let know that we could have this done early in the morning. Very professional and Timely. Work is under warranty for six months, so that helps put my mind at ease. I would definitely recommend Roto rooter

C M

3 years ago

When the water damage happened and ceiling was leaking, I was in a panic. I called Roto-Rooter and a gentleman came just in an hour to help me with the situation even it was on a Saturday afternoon. The crew was very knowledgeable, friendly, professional and helpful. They explained to me each step and advised some helpful steps I could take to make things go smoothy. It only took two days that my ceiling and wall are all dried out. They were careful with my furniture and wall before and after. This was far beyond my expectation!! No pain at all and now I can have a good night sleep!! Thank you Rob and your crew!

Hugh Thompson

3 years ago

We had to wait several hours from our initial phone call but as promised ‘Fred’ arrived within the promised time period. He is an excellent technician and repair man. Additionally he is very professional and courteous. He did the job, cleaned up, and offered good advice for future well being. Our ‘Roto’ history goes back 27 years.

Tierre Caldwell

11 months ago

My worker Brian was very helpful, professional and informative. I hope more people have hard workers like him greet them with his level of excellence!

Katie Murray

10 months ago

Shower was backed up and water drained extremely slow (took 5 hours or more). Made an appointment online that was confirmed with the technician arriving between 10am-12pm. Didn’t hear anything from them until well after this period to notify me they wouldn’t be there. Finally got a call hours later to say they don’t have anyone but can send someone when they become available. Ok fine. Well that was 8pm. Technician was fine but $430 to snake a drain? Do your research and find somewhere else. That is literally insane pricing. The issue was fixed but for how long, who knows. The tech mentioned he wanted to take out part of the pipe to clean it out but that it would make a mess so he wasn’t going to do that. So now I bet this will be an issue again soon and we’ll have paid $430 for a bandaid fix or just snaking the drain.

Kevin Cotch

5 years ago

I called Roto-Rooter for emergency service last night, which the gentleman on the phone was amazing. I appreciated his help. After I explained my issue with him, he told me that your company was able to help and scheduled an emergency service appointment for 10 am today. After that call, I felt relieved.However, no one came at 10 am. In fact, I didn’t receive a call till noon saying that there was a delay. I asked when someone would come out, as I have water damage on my floors, but the customer service rep could not give me an estimate. I understand that some projects might take longer than expected so I was okay with the delay.However, I never received a call. I called back a little after 4 pm and the dispatcher stated that no one was coming today. In fact, he stated that there was a possibility that no one was coming until Sunday.We were planning on going out of town this weekend and now we’ve had to change our plans due to your false advertising of “emergency” service. Also, I had to rework my entire work schedule for this situation because I was told someone was coming.I cancelled the service request because of the lack of respect. If the technicians couldn’t have made it out, I would have expected a call so I could have found another company to fix my issue.The added stress from this situation was avoidable.I hope no one experiences this frustration in the future and that corrective action is taken.

Muneer Karcher-Ramos

2 years ago

I called at 8:45am and our plumber arrived by 10:00am, which was unexpectedly lighting fast. Our plumber, John, was phenomenal. He provided clear diagnosis, solution, and cost/discount options. Many discounts are available on the website but feel comfortable asking for other discounted offers. It was costly for the hour worth of work completed, but I guess that's the price for emergency plumbing work.

Sue Minor

7 years ago

Easy to request a visit - confirmation was prompt - we received a call 30 minutes before the technician's expected arrival - the technician was efficient and friendly, answering if I had any questions and answering those thoroughly. The cost of the service was determined before any work began and the service was quick. The price gets a bit higher with each visit -- a year or two between visits -- so that would be my only complaint. And even then, I was able to use a $$ coupon so that helped offset the increase. I highly recommend Roto-Rooter.

Kimberly Matheis

2 weeks ago

Roto Rooter was at my house within the hour on a Friday afternoon after my kitchen line backed up. I called 4 other businesses who couldn’t make it to my house on the same day. I appreciate having someone to my house quickly and clearing my plumbing issue effectively.

VALERIE BARTOSH

2 years ago

Service tech discovered the issue is simply needing the garbage disposal to be replaced. We’re set up to have that fixed and since there was no clog or other drain issue, we were not charged. Appreciate the thorough review and professionalism! Will continue to use Roto-Rooter for our plumbing needs!

Roxanne Pream

a year ago

It was the day after Christmas, and a Sunday!Responded right away, and kept us in the know as they approached arrival.Pleasantly surprised at cost, and technician was professional, courteous, and nice.Other places that were closer didn't return our call.

mikayla meyers

a year ago

Al was awesome, really nice and very informative on how the drain was clogged and recommended things for us to do to prevent the clogging in the future. He also showed us/walked us through how the drains in our house work and let us know that his job was a 6 month gaurentee and that if it clogs again by then to have them come back out for free. I would recommend this company for anything in the future, it didn't even disrupt my work day.

Cindy Laun

8 months ago

I submitted a work request at Roto-Rooter online, within the same day I got an appointment confirmation. Our technician, David, was INCREDIBLE—thorough, professional, kind, respectful, personable! Boy is Roto-Rooter lucky to have him! Great experience all around.

Mary Bolla

a year ago

The actual root cleanup was done thoroughly. I did not appreciate all of the talk about insurance and cleaning - it felt really creepy to me - I just wanted my roots cleaned. Clearly you charge.such a high price because you hope people can use insurance. My root cleaning person didn't have really any way to clean up - he had a towel to put the icky stuff on, but he didn't have a bag for it or washclothes to clean up and he left spattering on the wall and damaged a base board - but he was thorough with the roots. I will use DrainBusters next time for sure - just roots, honest price, no scamming.

Donovan Ford

8 years ago

I was having some problems with the my kitchen sink not draining and backing up. I called Roto-Rooter and was immediately greeted by a friendly voice who allowed me to make an appointment. A short time later the plumber showed up, and even though it was a bit late at night (10 PM) he was very friendly and very helpful.The problem was resolved and what I like most besides my sink working again was that the plumber and I had some small talk briefly before he left. He was extremely friendly and did great work.I am very pleased with my all around experience!

charles yahnke

3 years ago

Brian came to our home and worked on a sewer back up in our basement. He was courteous and patient answering our questions and speedy in helping resolve our issue. He gave excellent advice and his customer service was stellar.

Michael Piper

3 years ago

We had a floor drain constantly flooding and had two other local companies come out to repair this issue previously. We called Roto-Rooter and Chris did a great job of explaining the problem, showing me what was wrong, What had not been fixed previously, fixing the issue, and then having me help him perform various checks to verify the fix worked. He was courteous, helpful, and very professional. Thank you!

Laura Grathwol

2 years ago

Roto-Rooter sent someone out within an hour of my calling them. Tony was lovely--polite, personable, and professional. He identified and unclogged my pipes quickly and efficiently. Very impressed!

J. Michael Probert

4 years ago

Andrew (Tech #2766) was awesome!He arrived within 15 minute of my call to Roto Rooter. Covered his shoes when he came in, talked me through the whole process and gave me tips on how to be proactive to prevent issues in the future which I’ve passed along to my friends.I hope I can have Andrew back when I proactively clean out the sewer drain in a couple years.

Maureen Banavige

a year ago

Jesse was very professional and explained the range of options to fix our issue. He gave the pros and cons with cost for each option with no pressure to choose the most expensive option. We would for sure call for future needs, and would by name request Jesse!

Matt Young

7 years ago

My expectations were exceeded. Robbie #3430 was punctual and courteous right off the bat! He assessed the issue and fixed it all within the hour. He was respectful of our house and wore booties to not track in dirt through the house. I will definitely call again if we have an issue. FYI, I am familiar withthe industry and I know this is not the norm, very impressed. Thank You

Kate Eifrig

a year ago

The team who came out to my house were on time, professional, quick, and no-fuss. (I always appreciate not feeling like I've been reprimanded after a repair gets done.) Will keep the number on hand!

Nita VsPooh

3 years ago

“My service was excellent. My technician's name was Jim. He was very professional but also has a sense of humor. I really liked that. I would definitely recommend Roto Rooter and Jim to all my family and friends. 2 thumbs up”

Katrina Knudson

3 years ago

I called Roto-Rooter, and had a tech at my house within an hour. Fast, efficient, courteous, and affordable. I was able to use a coupon to get a significant discount. I also appreciated how responsive they were to the COVID-19 protocols. They practiced social distancing, wore protective coverings, and followed other protocols to keep everyone safe.

Amenah Sage

5 years ago

Our kitchen sink would not drain and needed it repaired ASAP. They sent a plumber quickly and Brian was extremely knowledgeable and fixed our problem in a timely manner. I also really appreciated how he walked me through what was causing the plug, the estimate and ways to ensure that it does not happen again. I would highly recommended Roto-Rooter.

Valerie Urban

2 years ago

I was completely blown away by the roto rooter technician who serviced our clogged drain! Jeb is a young guy, but he was so knowledgeable about our situation and explained things in a way that I could understand. He was super professional and also sensitive to our cost concerns. Also, he was excellent with Covid-19 precautions. I would hire him again in a minute! A+++!

Samantha Lancette

a year ago

Holidays are a poor timing for a plumbing issue but Brian with Roto-Rooter came out within 4 hours of calling and helped us clean out a clog in our main line that was to far that my husband couldn't reach woth his plumbing snake. Price was not bad for what the service includes and he guaranteed it for 30 days incase the clog wasn't fully dislodged. Thanks Brian for all your help!

Patrick Stephenson

4 years ago

I had a five-star experience with Roto Rooter. They were hoping to visit on Friday but weren't able to make it work because of other appointments that took longer than expected. Dispatch stayed in touch with us to communicate this, then rescheduled for an appointment on Monday morning, New Year's Eve.The plumber/technician who helped us — I wish I could remember his name! Apologies. — was extremely friendly, presented our options transparently, and ensured that the faucet he installed was the one we wanted. Excellent service, would call again.

Kristy Davis

4 years ago

I called with a panic as my kitchen sinks and dishwasher were backed up. Within 1 1/2 hours Luke arrived to save the day. He was courteous and respectful of my house. Put shoe covers on and was careful to unpack all the stuff under my sink so he could get to work. 40 minutes later all was good and he was giving me tips to prevent problems down the road. Thank you!

Mike Ow

2 months ago

Michael was extremely professional, took the time to explain the issue and did a great job identifying and repairing the clogged floor drain. Highly recommended for any plumbing work!

Tom Christenson

3 years ago

Our Service Technician Andrew fully explained what steps he would be taking to locate the cause of the drain backup issue and kept us abreast of his progress. He was very professional and worked quickly to correct the problem, and took the time to explain the cause of the backup. We were very happy with Andrew and Roto-Rooter.

Lydia Houska

a year ago

Had tree roots on sewer line. Roto rooter was on site within the hour. Meant the world to know I can breath easy without worrying about sewer showing up in our basement. Brian explained things very well and reassured we had a six month period to recall them in case of any trouble. I like Roto rooter because they show up when you need them.

Nate & Jessie Johnson

11 months ago

We woke up to a blocked sewer drain in our basement with sewage threatening to spill out all over the floor. I called Roto Rooter and they came out within 2 hours and completed the fix that day. Best quick service that gave us peace of mind!

Charlie Guenther

a year ago

Had a backed up drain in the laundry room, causing lots of water to pool in the basement. Brian came out first thing one morning, took a look, and about an hour later had the issue solved. He communicated everything he was thinking and let me know the issue and how it was solved when it was all said and done. Afterwards, he walked me through some preventative measures I could take to prevent further clogs or plumbing issues.

Sophie Johnston

4 months ago

Super satisfied - Zeb came within 1 hour of our call and was able to fix our issue within the hour. He did a great job walking us through everything and gave some tips for the future. Thank you! Will definitely use again.

Chris Klug

a year ago

Our line turned out to be frozen and the first effort to clear the drain failed. There was no charge for that and no charge for another call to use a camera to confirm ice vs. a broken pipe or root obstruction. Final fix required the use of steam to melt the ice. All three techs were courteous and professional.I started with another service which turned out to be a mistake. I am completely satisfied with Roto Rooter.

Morgan White

a year ago

I had sewage backing up into my basement caused by roots in my main sewer line that have required bi-annual removal. I called 12:30 pm on Sunday of Labor Day weekend ( no extra fees for holiday weekend - another place quoted $120 extra fee). They told me they could be out between 3-7pm that day. Twenty minutes later, they call and tell me someone cancelled and they can be there within 30 min. Zeb arrived by 1:15pm, super professional and knowledgeable. He asked me some questions about previous work, did his inspection, explained what he was going to do in detail and went over cost and paperwork (camera inspection after completion was rolled into price). He did a fantastic and thorough job of removing all roots and debris from my sewer line. While he packed up his equipment, the sewer solutions specialist, Spence, arrived to perform the camera inspection. He showed me the whole main sewer line out to the city and explained the issues and what he recommended but also went over alternative options and then pros and cons of preemptive measures vs emergency repair/replace, as well as all the costs associated with all the options. I really appreciate how informative he was and more-than-willing to answer my questions. It’s frustrating when service providers make assumptions based on gender, talk down to you, insist on waiting for a male to arrive, or have the audacity to try to swindle or use fear tactics to consent to unnecessary work. Roto-Rooter obviously hires wisely and has a smart business model that really delivers for the customer; they are honestly more transparent and give more personable service then the local and family-owned companies that I’ve tried in the past. Spence must be a top asset, it’s rare to encounter a salesman of his caliber. All this took less than 2 hrs.

Katie Heaton

3 years ago

Andrew came totally prepared and right on time! Our little one clogged the toilet by putting the toilet paper holder down the it and everything was totally backed up. Andrew was super polite, courteous, and really thoughtful. He wore a mask the whole time and put on booties and gloves the moment he walked in the door. As he worked on the toilet he continued to let us know what he was doing and why. He worked fast too! We were so happy with our experience

Kristen Dahl

3 years ago

John was very professional and courteous. As a new home owner, he was great about teaching me about what he was doing along the way. Also the service was extremely efficient! I called at 8am and our main line clog was fixed by 12pm. Couldn't have asked for a better experience in a stressful situation.

tapeterson21

3 years ago

Had basement drain overflowing at 430 pm with standing sewage water. Technician was here by 645 when most business's were closed. Technician was great, friendly, new what to do and had it fixed that night. No ridiculous emergency hour fees. Threw in a comp camera scope as well. Would highly recommend.

Paula` Gomez

6 months ago

Brad showed up on time. Listen to me patiently, and than advised what he was going to do. He didnt mind us hovering well he worked. He was very professional and made sure the drain was unclog. He didn't rush..he was amazing and great job. Also your company was the third I called and you do what you say..24/7 service including drain service. Thank you for making my frustrating day better Brad.

Allan Fisher

11 months ago

The roto rooter plumber came in after we had another company come in and the first plumber from the other company said we needed hydrojetting. The plumber from rotorooter told us we did not have a problem with the line. He found that the original installer had put 2 flanges on top of each other and they had misaligned and that is what was blocking the toilet from flushing. Yes it cost a pretty penny to have it fixed but now I know it is done correctly. Our roto rooter plumber rocks and I will go to Roto rooter from now on.

Jeremy Miles

2 years ago

Fast response. Was here within an hour of calling. Very professional and informative. Would definitely recommend roto rooter for any plumbing needs. Had Will and Spence come out. Did a great job. Very courteous honest about what needed to be done. Spence checked the line with a camera and made sure everything was good.

Alexis M

9 months ago

Gave them a call on a Sunday morning because a drain was backing up and they were able to come out the same day! They were also offering a discount during the month of November where you get $75 off if you give them shelf stable food for their food drive, very cool!!

Kathy Garman

7 years ago

I called in the morning and the guy was there by noon. They called and gave me a 30 minute advance notice. Really nice guy. Cleaned the basement main drain quickly and cleaned up so all was spotless. He was very friendly and nice to chat with. Told me about the coupon online as I had forgotten about it. Would call again.

jandd lx

10 months ago

Brian came by and was very professional. He did not hide any of the prices, and offered to not charge anything if things could.not be fixed. I appreciate the honesty Brian!

Kai Ahlman

9 months ago

Robert was knowledgeable and honest about what may or may not be going on with our drain pipe after he successfully fixed or drain backing up. THANK YOU!

Dan Johnson

5 years ago

The floor drain in my basement was backing up pretty severely, so I called Roto-Rooter on a recommendation. They were able to send someone out within 2 hours from when I called, and I received a call back when the tech was 20 minutes away. Joe (tech #2475) arrived 20 minutes after that call. He was super nice and very professional. After some testing to ensure what needed to be done, he gave me a couple of options with prices, I picked one, and he got right to work. The drain is now working great, and the work is guaranteed for 6 months.One thing to know going in is that they are a bit on the pricey side. I almost took away a star for this, but I had to remind myself that they are available 24/7, arrived within hours, and did good work, so that's what you're paying for. If you decide to go with them check their website for a coupon; I managed to save a little bit this way.

Julie Meyer

4 years ago

I was long overdue to have a good pipe-root cleaning as evidenced by my laundry room flooding this weekend. Joe (Service Technician 2475) was so kind and completely cleared everything up. After my dog was a complete jerk to him he mentioned he had dog treats in his car and should have brought them in I mean who is that nice? Thanks for the quick and thorough service!

Thomas Mccoy

9 months ago

The tech was very helpful and very professional he did a fantastic job and very informative would have no problem calling in the future if needed I give him five stars

Scott Reeve

2 years ago

Good, courteous, competent. Somewhat costly (not unusual in last-minute and weekend calls; we'd tried five other companies at that point, none of who had techs available), but we also were able to use a 20% discount coupon which was helpful. Tech Zeb very courteously asked me a number of times if there was anything further I was needing to ask or comment.

Santeyne Thornton

4 years ago

I contacted Roto Rooter for a back up in my laundry room. I did not have to wait very long for the technician Ryan #5503 to arrive. He was a great technician to work with. Ryan was very efficient, professional, knowledgeable and patient with me. He answered all of my questions including ones that did not pertain to the requested job and he gave me a recommendation that may help in the future. I have never had a bad experience with Roto Rooter or any of the technicians. I would recommend RR to anyone needing assistance with plumbing issues.

Allan Bush

5 years ago

Darrell did an amazing job. He explained everything he was going to do and walked me though it step by step. Extremely friendly and personable.. Showed it within 1 hour of calling and fixed the issue in an hour. Will definitely use again and even ask for Darrell if possible

Robert Tschann

a year ago

Had a serious plumbing issue on a Saturday afternoon, which also happened to be my birthday. Got on the phone with Roto Rooter and they had a technician over to my house even earlier than they had promised! Brian arrived and was very professional, wearing booties to protect our new carpets. He did an inspection and was very upfront with what he was planning on doing and provided me with the pricing and expectations for his services. He took even more precautions for our new carpet and put booties on his heavy equipment. He fixed the issues and we had our “lives” back in less than an hour! Brian is 5 stars all the way around- thanks Brian and Roto Rooter for helping salvage my birthday, with their quick fix!

Joel Luth

2 years ago

Had a tech out at our house within a couple hours of calling (same day). Tech was very courteous and professional, clearly explained the problem and what needed to be done (and how to prevent reoccurrences). Repair was completed quickly. Is it the cheapest place in town? No idea, but I was completely happy with the service.

Marty Mjelleli

5 years ago

You can never plan an unexpected emergency, nerveless a free moment in your schedule to fix a kitchen problem. Roto-Rooter was able to fix our kitchen issue within hours allowing our busy family to not break stride from our tremendously action packed schedule. Service was completed professionally and was treated with much respect! Highly recommend.

Kasey Cable

2 years ago

Roto-Rooter responded to our (late on a Sunday night) sewer line backup emergency. Their responding specialist, Al, worked in our basement until the wee morning hours. He was great! Super professional, knew exactly what to do and was confident in his approach. He talking with my husband and I about the machine and the working/procedure as he worked to clear the line. It’s a long and dirty/gross job and Al was kind and supportive the whole time. We’re thankful for the response by Roto-Rooter and for Al.

Steven Bennett

a year ago

This afternoon we saw that the basement drain was backed up. Adam from Roto-Rooter arrived within an hour. He was friendly and quickly cleared the line. He needed to call in a supervisor to bring a camera. Within an hour we had everything cleared and understood the problem by viewing the camera. They were both very helpful and great.

Ted Redmond

3 years ago

We were having some drain problems, called them this morning at 8 and a team of two technicians were here by 9. They spent time explaining some of the possible causes and how we could keep an eye out in the future to diagnose the issue ourselves. They then had everything cleaned out and operational by 10 - even cleaning up nicely when they were done! They were prompt, professional, and very service oriented. They are going into our speed-dial!

Natalie Hanson

6 years ago

Jesse(4291) and his trainee Joe came and finished within the four hour window I was given for them arriving. They were very professional and knowledgeable. I felt they did a very thorough job cleaning my sewer line and sink drain. They informed me of the cause of the backup and presented me with options on how to avoid it in the future. They also let me know that they do no charge more for nights and weekends as I had waited until Monday morning for a problem that occurred between Saturday and Sunday. Will use rotor rooter again if needed!

Jason Sederholm

2 years ago

As we had a back up on the main sewer Jim came out and augered out what he could we discovered roots in the main line....not good. He then called in a another employee with a camera and we had clay pipes!!!! We all agreed we need a replacement. 2 days later they came out and augered, dried and installed a new pipe within the pipe..really neat gog they dis this...very professional and answered any questions we had. Works great and I highly recommend this company

Jamie Fjetland

6 years ago

First experience with this type of home repair and Roto Rooter made it simple. They were able to come to my home same day to clean the main line that was slowly backing up water into my basement. The technician was on-time, polite, and did a good job of talking through what the repair options were. I hope I don't need them anytime soon, but would call again if I did.

Sholeh Chatraei

a year ago

I had an emergency, and they showed up within 2 hours of calling, did a good job, and saved my day. Tony the technician was very professional and worked hard. The price did sound a bit high.

Nicole Klapak

a year ago

We had a sewer backup and roto-rooter where able to come and take care of it same day. They were there right when they said they would be and they were able to quickly diagnose and fix the issue. They were also patient and polite with all our questions and explained everything that was going on.

Lynn Benson

2 years ago

Brian was fantastic. He was here within 30 minutes of me calling for service and on a Sunday. He explained everything and had the floor drain fixed very quickly. I have used this company before and they will continue to have my business when needed.

Julia Stedman

4 years ago

Kyle was very personable and did a really nice job! Was upfront and honest with us and made sure our issue was dealt with! Would highly recommend this company as they have a quick turnaround for scheduling appointments and are prompt with the scheduled time! Thank you for helping us with our kitchen sink!

Becky Akers

11 months ago

Brown was great! He diagnosed the problem and explained what I needed and what the cost of the service would be before he started. Then he showed me what he found, and told me how to prevent the problem from happening again. Very polite and courteous, cleaned up thoroughly when he was done.

Greg Silverman

4 years ago

Floor drain problem was quickly diagnosed by Brian and his trainee; main sewer line was cleared preventatively and at half cost (good thing too, since there were roots). All work was done very professionally and in a timely manner.Technician and his trainee were very respectful and explained all the work that they had done and gave us steps for preventing further issues with the main drain.We will certainly use them again and would recommend them without any doubt.

Carol McReynolds

6 years ago

We had backup from the laundry drain, but figured the main line may be the real problem. I booked online and the technician, Jordan 7014, was at our house within the first hour of the 4 hour window. He cleaned the main drain and the laundry drain quickly, even though he ran into quite of problem with roots in the main line. But he kept at it, until the line was cleared. He was polite and explained all that he did and made a few recommendations to prevent future problems. Thank you.

Susan Stan

6 years ago

What I love about Roto-Rooter is that they are upfront about everything. I've used them wherever I've lived and know I can rely on consistent service. This time I was quite sure my garbage disposal was toast and called hoping for an appointment the following day. My schedule was spotty, but they managed to come out when I could be home, and Mike, despite his youthful appearance, knew his stuff and could explain to me exactly what the problem was. He had a new disposal installed in 1.5 hours and was meticulous in making sure there were no leaks or other problems with pipes before he left. Bravo Mike!

Stephen Lose

a year ago

Richard showed up quickly, and immediately went to work. He was persistent in his resolve to fix the issue. He cleanup up too. I was totally satisfied.

David Gardner

a year ago

I thought they were way, way overpriced. $600 to reset a toilet is in my opinion way too much. Then I had to listen to him complain about the silicone caulking that I used previously to seal around the bottom of the toilet, about the fact that the linoleum under the toilet had a couple of cuts in it, and that rubber shims were used previously. Then he didn’t even supply his own shop supplies. He first asked me for a couple of garbage bags to use to set the toilet on. I gladly provided them, but shouldn’t he have had his own drop cloth or something to do the job? Then he asked me for some pennies to use as shims under the toilet. Seriously, pennies? Are you telling me that no one makes a commercial grade shim to use to set a toilet that a big company like Roto Rooter has access to? Then, when my wife got home, she asked why he didn’t caulk around the bottom of the toilet. I told her that he did, but she said he certainly didn’t do a very good job. I’m glad he fixed my problem, but I was disappointed in the way it was done. I doubt that I will be hiring this firm for any future problems.

Christopher Weidenbacher

a year ago

Bradley was A+ helping us so late on a Saturday when our mainline was backed up! He explained everything he was doing and why when asked. He was very professional and appreciated by this new homeowner!

Barb Joyce

3 years ago

I had water coming up my downstairs shower and floor drain and it was a Saturday night,not a good time,if there is a such a thing,Roto-Rooter was there in two hours! Derek was very professional and was able to clear whatever was plugged.The cameraman Luke, was promptly here bright and early this Monday to check it out. Both were very informative,professional. What I liked most,for a bad situation, was the communication piece from All Roto-Rooter employees was very clear about the timing ,price, and course of action was going to be.

Aaron Bolser

4 years ago

Amazing job. Came in within an hour of calling. Very polite. Went to work clearing the 2” drain from our sink upstairs to downstairs. My equipment wasn’t strong enough but he was able to clear the blockage within an hour and was most professional about the job. Explained what it could’ve been, products to avoid and cleaned up with he was done.

Julia Lemm

3 years ago

Today, I woke up to my basement being flooded from the sewage drain backing up. I called Roto- Rooter and within an hour they had Thomas at my house helping me evaluate damage and make a claim with my insurance. I’m a first time home owner, so his help was awesome. Shortly after, Brian arrived to begin servicing the drain. He was informative and professional throughout the whole process. I started the morning stressed out, and by tonight Im feeling totally reassured with the work this company had done. Thank you guys for being quick and thorough, you really helped our house.

Nicole Krogsveen

2 years ago

Our service rep was on time, communicative and did a very thorough job. He made sure I understood my options and gave great recommendations. Price was higher than expected but he kindly gave me a discount!

John Lackey

3 weeks ago

Called them out to clean our main drain which backed up. The tech couldn’t clear it all of the way but got the water moving. Two days later it backed up again, they sent the tech back out with the camera guy to inspect the line. Handed me a quote for $16,429 for a collapsed pipe.Called Drain Busters the next day and he cleared the pipe completely, said it was his easiest of the day. Sent the camera down and showed us the pipe in great condition.We’re all in the same boat in our area with big trees and roots in the pipes. Don’t use Roto Rooter at all. They are a predatory service department. I feel bad driving around and seeing them digging up a lot of yards. Crooks.

Eugene Orr

7 years ago

Had a great experience getting our bathtub and shower fixtures updated along with new shut-off valves. The technician was great and helped me keep the repair affordable. We had one minor problem with a new trap and when I called about it they had someone out that morning to fix it quickly. Great work and great service all around!

Julie McNally

8 months ago

Repeat customer. Friendly efficient work. Had the sink open within the hour. Even cleaned up the area around the sink at the end of the visit. Will use them again.

Claire Kellner

5 years ago

Had a basement floor drain clogged. Requested service online, received an email right away giving me an estimated time. Received a phone call when they were 30 mins out. Guy (Austin) was here right on time! He was super friendly, explained the situation and price clearly and got right to work. Also very polite! Fixed the problem in less than an hour and was helpful in explaining what he had done. Second time we have used these guys and would use them again in a heart beat.

Danette B

6 years ago

I was very pleased with the service and replacement of my toilet and kitchen faucet. Dave K. came on time, (they called ahead as well). He was very professional, efficient, knowledgeable and did high quality work. He also cleaned up and left it spotless. I would highly recommendRoto-Rooter! Thank you

Barb Cook

5 years ago

Great Experience! Our sump pump went out and Roto-Rooter came out same day to replace it. The service was quick and even came in slightly under the quoted price. I'd definitely use this company again!

Sally Knutson

9 months ago

Andrew was excellent. He was very respectful of the home, explained the services he would perform and the projected cost. He kept me informed of his progress and went the extra mile to clean a drain which was not on the original list. I would recomment ROTO-ROOTER and Andrew

Rob Wagner

a year ago

I called Roto-Rooter at 9:20 AM after finding water in our basement. I had a confirmation call from the scheduler at 9:23 and the technician, Brian, arrived at 9:38. Brian was informative, professional, and thorough. I can recommend Roto-Rooter without reservation based on this experience and others over several years.

Kathryn Wood

9 months ago

Brian with Roto-Rooter was great! Very informative about the issue, offered excellent advice to educate me on how to prevent future drain problems, and was in and out in no time. I also received prompt, same day service!

Ron Geiser Jr

7 years ago

I received wonderful service from Roto-Rooter on the phone as well as from Fred (Technician #4155) to take care of a main sewer line backup.As someone who dreads making phone calls, I was pleasantly surprised to call around lunch-time on a weekday and nearly immediately get on the line with a person! Even better, I never had to be transferred or put on hold, the first person who picked up the phone took care of all my information and scheduled my same day appointment!After getting a heads-up phone call, the technician arrived about a half-hour later and immediately got to work on my drain and sewer line. I had the line snaked twice out to the street, and the drain cleared which remained clogged after snaking. The whole job was even completed before the end of the 4-hour arrival window!While he was here, Fred was great. He was very professional and courteous as anyone would expect, but I especially appreciated his advice and knowledge on the situation. My house is fairly old and needs work throughout, so asking even a couple of questions about the drain, sewer, and plumbing to a professional was very helpful.Although I hope I don't have any future needs for Roto-Rooter, I won't hesitate to use their service again, and I would recommend it to anyone.

John Breskey

a year ago

The professional showed up on time and quickly diagnosed what was needed. Wore covers on his shoes and was mindful of the house. Standard price that was reasonable and didn’t try to upcharge. Completed the drain clean in under 30mins and included quality check on his work. Will call again if need arises.

Kenny Olson

2 years ago

Brian was onsite the same day that I requested/scheduled my appointment. I was blown away by his amazingly thorough service - at every step of the way he made sure to come find me to show me what was going on. He also gave me some incredibly valuable advice! He never pressured me or put me on the spot. He was very honest about everything, and I would certainly work with him again in the future!

Jeffrey Kargel

3 years ago

Andrew and Jacob arrived and were very polite very professional. Asked a lot of questions to get all the information before starting. Told me up front what they would be doing and what it would cost. They were a very good team always communicating what was happening. Definitely 5 star service. I did forget to ask about a veterans discount. Thank you both.

Lucas Rutherford

2 years ago

Fantastic service by Al! Responsive, on time, friendly, professional and courteous. I would recommend this company for future problems. The only surprise was what we pulled out of the drain! He was upfront about costs and scope of work prior to performing services.

Beverly Losinski

11 months ago

Everyone was so easy to work with. They are all very good at their jobs. All very helpful. Clint was the plumber and he was great. So helpful and explained everything to me so I understood better. He was so pleasant and knew his job well. I would surely use this company again and would surely request Clint as my plumber. Thank you all!

Meggan Hart

5 years ago

Brian#936 was great! Very professional and nice. He left me with peace of mind and a preventative plan going forward. Even before the work was done I was stoked because they called saying the serviceman could come early- early?!?!- music to my ears! What great service from all angles!

Michelle Backous

5 years ago

Overall I would recommend Roto-Rooter. Brian (#936) was honest about services, upfront about price, did a good job, cleaned up before he left. He seemed very knowledgeable. The only complaint is with the scheduling dispatcher. She did not explain that they would call me before the appointment and if I did not answer they would send the technician to a different job. She asked me if I wanted a call or text and I requested text message communication. She said it was only to tell me when the technician was on their way. So I missed the call (my phone is typically on silent), called back within 5 minutes, but then they couldn't get a hold of the dispatcher who called so they said he would call back. I called back again with 20 minutes left on our 2 hour show up window and the dispatcher finally was able to be reached. He said he hadn't had time to call me back yet (almost 2 hours since I called back the first time) but the technician had gone to another job and would be able to come around 130pm, 1.5 hours after the end of the original show up/service window. We had missed a family event for that time window and all for nothing. I feel like this was a glitch but it was a little annoying. People can't sit at their house all day waiting for service that was scheduled at a certain time. People move things around to make certain times work for you, the business.

Jason White

a year ago

An Awesome experience as far as one could hope for.Yeah it’s a bummer when your toilet is over flowing, and you can’t run ANY water in your home! But you gotta trust a complete stranger on this one.CALL THESE GUYS FIRST ! ! !SAVE YOUR SELF SOME MONEY! ! !Wish that I would have known this before I called the other guy. Could have saved my self $240.00I called on a Saturday and within two hours a Entire Team was at my door!!!They are AWESOME at what they do!!A shoutout to Jessy!!!Thank You Sir !!!!!!

Sam Olive

3 months ago

My experience with Roto-Rooter was fantastic. I called the morning of the incident and they had a technician out to my location within a couple of hours. The technician was friendly and knowledgeable. He was able to clear a major clog in my building's common drain line that was causing water to backup into my unit. Highly recommended service for condo owners!

Bob Pretti

a year ago

I had a clogged sink drain, due to a common drain pipe which the two units above me release black silt from there drain pipes and plugged up my sink. Peter was unbelievable on how he diagnosed the problem immediately and got my sink unclogged and working in no time at all. His knowledge and experience is definitely asset and Roto Router is luck to have him working for them.

Leah Ramgren

9 months ago

Brian was on time and very helpful. He was able to get out to me in the morning after calling at 10pm the night before. Explained everything that could be wrong and let me know what was going on every step of the way. Gave me great advice on preventative care! Would highly recommend!!!

Steve Sullivan

2 years ago

Brian came out very quickly and did a thorough and outstanding job. Extremely knowledgeable and helped us understand the issue and how to take preventative measures for the future. The price was fair and much less than I was expecting.

Sarah Daly

a year ago

Very professional all around; the scheduler let me know there was an earlier time slot available, the plumber was thorough and explained everything, and the work was completed in a timely manner.

Joe Wilkinson

2 years ago

We had our sewer backing up in the basement on Christmas Eve. Brian arrived on time and was very professional. Our issue was resolved in short order, allowing us to enjoy the holidays. I would absolutely recommend Roto-Rooter.

Jessica Klapperick

a year ago

Was told a plumber would be to my home within 2 hours to unclog my kitchen sink. Received a call when he was on his way as well. Was very knowledgeable about the issue and fixed the drain within an hour. Kind and professional. Highly recommend.

Mary Kerr

5 years ago

My experience was wonderful. Austin was prompt, courteous and helpful, explaining everything and giving me an estimate before starting the work. He cleared the drain quickly and no problem. I am so pleased and will definitely be recommending your company to others! Thank you so very much!

Ben Van Ackeren

5 years ago

My experience with Roto-Rooter was very fast and efficient. Gave them a call around 7:15pm on a Friday night and had a guy at the door by 8:30! Had backed up water in the basement from our main line. Our plumber Dennis gave me a very affordable price and had us draining and dry basement within an hour! Plus service comes with 6 month guarantee and made a free camera appointment to pin point the problem for the future. A life saver if you got backed up pipes. I thought I was going to have to wait days for an appointment but not the case. Great job Roto-Rooter!

Justin Barnett

8 months ago

Brian and Brandon came out. They were very professional and got service within an hour of calling (luckily!).Edited/continued, because there was a chance for the service to be comped with a 5* reviewHowever, cleanup was not great. Our dehumidifier and clothes rack were covered in residue from the main stack. We had to purchase a new clothes rack.We also have Roto-Rooter working on our neighbor's house across the street. I emailed the city as Roto-Rooter excavated the street and left a mound of dirt on the road blocking our mailbox for the entire weekend, and giving us trouble pulling into/out of our driveway. They had the audacity to approach us and ask why we had an issue with their site.

colleen gegen

5 years ago

I had a clogged sink for 24 hours and tried various chemicals to drain the sink with no luck...very Frustrating! I finally decided to call Roto Rooter even though I was skeptical that they would charge me an arm and a leg to come out on this holiday weekend. I was so happy to get a quick response by phone and a technician out within an hour. Eric was very courteous and professional and took the time to get the job done right.I highly recommend Roto Rooter for fast and efficient plumbing service!

Annie Schnaus

9 months ago

Very satisfied. Had someone arrive within 2 hours of placing a call. Appreciate responsiveness and repair of the problem as well as education in maintaining /preventing future problems.

TJ Dubbs

3 years ago

Great experience. Called same day service, originally said within next two hours. Someone called back pretty much right away saying a tech could be at my home in 30 mins. Friendly and knowledgable tech (Gabe). Took care of my issue. Only non positive was the sticker shock, fairly steep. However it was done quickly and efficiently so I can get over the high price for quality work that gets results. Definitely give them a call if I have any future issues.

Mallori Hanson

a year ago

Really fast and very helpful. I submitted an online request in the morning and my clogged sink was fixed and running better then ever that same day. Peter was great and walked through everything thing he was doing and gave tips for how to stop damage to other parts of our house. Great experience.

William Nusbaum

4 years ago

Jeff performed a camera inspection of our mainline sewer connection. This inspection occurred after the line had been cleared out with a drain snake. I believe that Jeff did a good job. He was personable and knowledgeable and was able to answer my questions. I was able to observe the inspection on the monitor. He paused the camera where the roots were so I could see them clearly. He did not use any pressure type sales tactics to get more business from us. He explained what the option for repair was in a way that I could understand it. I would recommend him and Rotor-Rooter.

Jeri Boomgaarden

2 months ago

Zeb got here quick did a great job very polite and very professional. Thank you!

IDC

4 years ago

Brian had a daunting task with an awfully clogged toilet. He was professional and cordial. He had to park 2 blocks away, deal with a dirty job. Did a great job and had a wonderful attitude. A wonderful person indeed. The job was done quickly and ever so effeciently. Thank You for having such a wonderful person on your team! :-)

Craig Gumz

4 years ago

Roto-Rooter did an excellent job with sewage and water backup I had in my basement. I called them late on a Sunday night, to schedule an appointment for Monday morning. They gave me an 8-12 timeframe, and they were at my place by 8:30. Brian was the technician that assisted at my place. He was knowledgeable, friendly and very informative about the issues that created the backup. He got to work right away, and finished the job in a timely fashion. Brian also gave some good advice to help prevent further issues, and you could tell he had my best interests in mind. I was really impressed with the whole experience, and will definitely be using them in the future.

Darlene Oliver

6 years ago

I have used Roto-Rooter multiple times in the past and have always been happy with their work. For every job that I've had done the service technician knew what they were doing and did an excellent job. This time was no exception. I had to have a section of water pipe in the basement replaced. It was a weekend and they had a full schedule. Because of the nature of what was happening they put me on emergency status. The help and support to get somebody out to fix the problem was fantastic. Thanks so much to Bill the technician #850 for the help. He was very skilled at his job and also a pleasure to have around. I will not hesitate to call Roto-Rooter again.

Jennifer Orwig

6 years ago

Our technician Aaron did an excellent job. He was extremely knowledgeable, professional and thorough. Making an appointment was easy. Prompt service and reasonable pricing. I would definitely use their services again.

Alison Wilmott

8 months ago

The drain connecting my sink, dishwasher, and washing machine was completely clogged up and needed servicing ASAP. Roto Rooter was able to send someone out as soon as possible and later in the evening than other companies (the first place I called said they could only come out between 7-4, but this company had someone available after 5). Brian was able to get the drain unclogged right away and provided advice on how to keep it from plugging up again.

Jenna Featherstone

2 years ago

I had Brian come to my house to fix a clogged drain in my laundry room. He did a great job and got the work done quickly. He also explained things I can do to prevent issues in the future. As a new home owner I appreciated it very much!

Jeanne Erickson

11 months ago

Brian was wonderful to work with. Thought he would have to snake to the street but found he just had to do in the basement . Saved me some money, then helped me put back everything. I will recommend to everyone. My headache is gone, alone with the clog.

Ali Mina

4 years ago

Had an emergency in clog in our kitchen sink at 8pm on a snowy, Saturday night which caused the basement to start flooding. The team at Roto-Rooter was extremely quick to respond and had a great service tech out to help us. Explained all of our options for unclogging and helped us understand how to treat our piping systems in our older home to prevent future clogs. Highly recommended!

Zane Larson

2 years ago

I spent a couple hours trying to fix a clogged floor drain with no luck. Gave them a call and they came out first thing the next day and were able to fix drain within an hour. Saved me a headache and can sleep comfortably knowing I don't have to worry about the
drain anymore.

Timothy Buchin

a year ago

Andrew was very prompt and professional. He was thorough in making sure the issue we were having wasn't a symptom of a larger problem. He explained everything he was doing and also gave us good advice for preventative maintenance that we could do on our own.

Norma Best

2 weeks ago

Tech Zeb was honest, professional and knowledgeable. Quality job that exceeded my expectations.

Kyle Leisen

9 months ago

They were very quick and provided excellent service! Did not take long at all and did an amazing job without leaving a mess. Highly recommend!

Roberta Sorenson

8 months ago

The basement drain backed up when I was doing laundry this morning around 9:00 a.m. I called Roto-Rooter and somebody was here within an hour. Brian, the plumber, was very professional and patient. He explained everything clearly. He cleaned up before he left. It was such a relief to get this repaired so quickly. And, it's a Saturday. Same day service on a Saturday. I'm having company tonight and it's only noon and I have plenty of time to get ready.

Steven Maloney

a year ago

Djordje came out to work on an issue with my plumbing. I don't know about you, but I feel pretty miserable about things in general when I have to call someone to investigate problems with my plumbing. Djordje put me at ease right away. He was professional, matter of fact and a really nice and interesting guy. He went through all the potential issues and gave great advice. He fixed my plumbing issue quickly when it turned out to be something pretty straightforward and I couldn't be happier with the visit.

Gary McGee

7 years ago

We've had our share of plumbing problems, and Jesse #4291 came out to help this time. He was professional yet friendly, patient and understanding, knowledgeable and very helpful, as he worked on our main for a couple hours one evening, in the snow in the back yard, and in the 3 degree bitter cold! He was even courteous enough to close the gate as he left. We appreciated his service.

Ken Lien

7 years ago

Was very pleased with the efficient work in repairing my plumbing issues.Bill was excellent in explaining his work and did a great job. Wayne handled the draining of our sinks and was also excellent with his workmanship and maintaining a very clean area. Would strongly recommend both of these gentlemen.

Sonia Jackson

3 years ago

Roto Rooter came to our home the SAME day I called! The service tech was Joe and he was very helpful, explained everything that he was going to look for, everything he did, and everything he found. He was very courteous and a genuinely nice guy! I’ve used Roto Rooter twice so far since I’ve lived in my house the past 8 years and they have been the best plumbing company I’ve worked with. I recommend them hands down!

Jeff Kohl

5 years ago

Called on a Sunday at about 1pm and they were able to come unclog a floor drain for me within 2 hours. Cost was probably a little high but for the quick turnaround and speedy job unclogging, it was an easy decision. I was very happy with the service and would recommend them to anyone needing good service in a timely manner.

Kathy Pierce

4 years ago

Brian was very nice explained the different things that could be the problem he took it slow while explaining so I could follow what he was saying. Did not take very long. Told me about a warranty if it did not work properly. He also came within the hour that I was called to know he was coming. The price of what was done was fair. I liked that he was very good at detail I could easily understand him

Benjamin Kloesel

4 years ago

We had an urgent issue with our bathroom drain. Roto-Rooter got us an appointment very quickly. Tech Joe D. (#2475) did an absolutely fantastic job. It turned out to be a bit more labor-intensive, but Joe worked until the issue was resolved to our full satisfaction. Joe was very professional and polite. Excellent service, would recommend this company without any reservation.

LINDA SEYMOUR

3 years ago

I had never used Roto-Rooter before but I thought the scheduling was very easy, they were very prompt, and the plumber was knowledgeable and professional. He fixed my sink and it's good as new! I will definitely use Roto-Rooter again should I need a plumber in the future.

Amanda Grimm

a year ago

Between the time I called for service and the time Brian and team left my condo with my toilet fixed, exactly an hour had passed. I am blown away by how quick Brian and team got here and were able to fix our slow draining toilet. Brian was professional very clear in his explanations and price quotes and quick but thorough in his work. Thank you!!

Erik Bethke

a year ago

Clogged kitchen sink. Not one drop of water could get through.Josh was fantastic. He arrive soon after I called, followed all Covid protocols and explained everything from pricing to liability to the procedure he would use to unclog the sink.He was also patient with me as I looked over his shoulder and asked questions.Josh has great customer service skills!Once the clogged was cleared (Josh had to work hard at it) he gave me pointers on how to keep my sink clog free (enzyme drain cleaner).I would rate my experience as an A plus.Erik Bethke

Judy Hegrenes

6 years ago

Today was an amazing day! Starting from my telephone contactwith Regina who was able to schedule a Same Day Appointmentto meeting Technician Jordan at my door within hours.My plumbing problem has been solved with kindness, courtesy,and unmatched professionalism. Thank-You, Roto-Rooter!

Kalee Wothe

a year ago

Very disappointed in the service in the Minneapolis area. I called to replace an exposed valve in my basement after dripping and was told a plumber could come 8am to 10am on Monday morning. Plumber showed up 7 hours late, I called twice to follow up. Plumber took a phone call in the middle of repair and walked outside. I walked into the room during the replacement and water was trickling all over the furnace/floor. Bill was $550 for less than one hour of work and replacing 1 valve.Service was done in Oct 2020.

Kristen Herber

2 years ago

Great service, friendly, very informative! They were able to get to our home and have our plugged main drain and connecting drains cleaned out in less than 2 hours of us calling. Highly recommend!

Wendy Hedtke

7 months ago

Brian showed up in less time than they quoted. He was very professional, gave me a quote and got the job (clogged sink/bathtub) done quickly. I will be calling them if I have any problems with my other drains.

Laura Jones

10 months ago

Excellent service and very nice technician. Came out at 10pm and worked two hours to repair our main line clog. Thank you!!

Maggie Shaffer

10 months ago

Pete was great! He showed me the where the problem was and why we had the back up. Was very helpful and pleasant while he was cleaning the drain.

Timothy Buendorf

6 years ago

Easy to schedule an appointment online. Arrived on time. Very professional. Provided excellent service. No hard pressures sales tactics. The technician was very courteous, left everything clean and did a few extra things on our behalf (re-assembled a trap with parts we had bought elsewhere). This our 2nd experience with Roto Rooter and feel confident about using them again.

Lynne Silva-Breen

4 years ago

Great job tearing out & plumbing a new basement floor drain. Was a job I had put off for years because of the trouble & expense but the RR team (demo expert & plumber) did it quickly & professionally .March 2019 update: I made an appointment online that was verbally confirmed by their dispatch. Then, as I was home waiting for the plumber, I was notified that we're too busy to come out today. Yes they do emergency services like water issues many are having with the sudden snow melt, so WHY say you make other appointments?? It's apparently just a list for requested service. Big FAIL in customer service. NO stars for that experience.

Susan Skau

5 years ago

Great customer service when I called to make my appointment. Todd came out and was on time, gave me a quote and got right to work. He did a great job and didn't take long. Used slippers over his shoes and didn't make any mess.

Earnest Claiborn

a year ago

Todd was our Plumber. He Exceeded Our Expectations! He worked Thoroughly and Quickly. His Work was Done Very Professionally!
Todd is Now Our Favorite Plumber! My Wife and I will be Asking for Todd from Now on.

Sophia Kuelbs

2 years ago

Brian was awesome! Work was done quickly and he was very knowledgeable. I highly recommend him and this company. Will definitely call them with future drain issues. Thanks so much!!

Dave Groth

a year ago

Brian was prompt, explained the problem and required work to solve our problem. He then went to work in a clean and orderly manner.
We are very satisfied with the outcome!

Chuck Banks

11 months ago

Came very quickly after setting appointment. Service done well and very professional. Only reason not a 5 rating was the cost, more than I anticipated but service done when I needed.

Erika Amundson

8 months ago

Thanks for being so quick and efficient. I appreciate the response and open appointment availability especially around the holidays! Brad did a great job! Thanks

Mohamed Samiyo

a year ago

The service was stellar and the plumber (Tone 6262) was very polite and respectful to us as customers. In particular, after the service was done our kitchen drain was spotless and pristine!

James E Fitzgerald

a week ago

. Great technician, great equipment cleared blockage in main drain - getting water off basement floor quickly.
We will not hesitate to use Roto Rooter again

Cam Califf

7 months ago

Brian showed up very quickly and did a great job clearing our main line

Andrew Hockert

5 years ago

Very frustrating experience. Made appointment on line. Was supposed to get a confirmation email - nothing. 4 hours later I called to confirm, was told I would need to talk with a dispatcher but all lines were busy, I was told they would call me back, never called back. Two days later I missed a 7:30 call for dispatcher, I called him back and he explained I didn't get back to him right away so I was down on the list, but they finally arrived 12:45p two days after making appointment. Plumber looked and quoted $675 to fix water pipe leak. What do I do now, needed it fixed, told him to go ahead. Plumber was driving away shortly after 2:00p and I had a bill for $38 in parts $637 in labor - was nice enough to apply a $50 discount - Total bill $625, outrageous. I will never call Roto Rooter again. Poor communication extremely overpriced.

Nathan Anderson

7 months ago

Brian was very helpful with our plumping drainage issues. He is very knowledgeable and able to keep us informed on how to make our plumbing system work the best it can so he doesn’t have to come back. Thank you Brian!

donald horkey

a year ago

Outstanding job by Jeffrey Jorez.Jeff was on time, polite and had a great understanding of his job.My basement was cleaned and in good order when he left.In this day and age it is sometimes had to find good employees like Jeff.Coming from a military combat veteran good men and women are worth thier weight in gold.Please remember that having good employees like Jeff are reasons that you have repeat customers like me.Please see that this job well done gets passed on to Jeff.Yours:Don Horkey

Nathan & Louise Viste-Ross

8 months ago

Roto-Rooter responded to a plumbing emergency within about an hour! Dashuti, the CSR on the phone was helpful & personable. Brian, the technician who quickly & expertly resolved my problem, was professional & very informative: he explained the importance of maintenance in avoiding disaster. Way ‘Above & Beyond’ service at a reasonable price!

Nathan Richman

3 months ago

About as pleasant as a plumbing experience can be, the gentlemen was nice and thoughtfully explained everything.

Kristine Mogollon

a year ago

Easy to schedule appointment online for first thing on Monday morning. Tech arrived early and resolved the problem with a clogged drain. Also checked two more sinks and did not suggest unnecessary repairs or services.

Joann Wolfenberg

5 years ago

Roto-Rooter was extremely helpful when I had a main-line sewer back-up. I know nothing about plumbing and the plumber took the time to explain what had caused the back-up, signs of another back-up, and how to prevent another back-up from happening. He was also very friendly and handled the emergency quickly. I would highly recommend!

Diana Satter

4 years ago

Great customer service. Our technician, Kyle B., went through everything with my husband and then with me to make sure everyone understood. Great attitude and demeanor. We may request him next time. Wonderful employee - you are lucky!

martha griffin

2 years ago

I called yesterday (7/31) morning when my main drain was backing up. The women on the phone was very knowledgeable and helpful and thought it would be 2 hours before help would be available. Jesse arrived within the hour and was amazing. Introduced himself to me and my cat and got to work! He kept me informed throughout the process and thought it was important to get a camera person on the job. The 2 of them continued to work hard until the job was done.Thanks Jesse for being so amazing at your job!Martha

Cheryl Fulwiler

a year ago

Same day service, arrived when said he would. Very nice gentleman he explained everything thoroughly told me what the cost would be before he actually did the job. No hidden surprises he was quick and efficient all is well again.

Holly Herrmann

6 years ago

We had Roto-rooter come out to fix a broken pipe in our bathroom and a REALLY BAD clog. We called them and they were able to come out right away the next day!! Only took a couple of hours to get it all fixed! He was friendly and did great work! LOVED the QUICK RESPONSE and great work!

Malyn Ciresi

10 months ago

Water had been backing up into basement laundry area and had been told by other plumbing services that we would need $2,600 to tear up pipes. Brandon came out and fixed the clog and restored our ability to run water again for only $600. He was kind, smart and looked at every chance to save us money. They will get my business every time! Thank you Brandon!

Rebecca Crowe

7 years ago

Jeff, tech #2205, was very helpful in his visit today. We had a pipe that was having issues some of the time and he did an incredible job talking through all of the scenarios of what was causing our issue. After snaking our drain and getting it all taken care of, he even offered more knowledge on how we can make sure we don't have issues like this in the future. Highly recommend Roto-Rooter and Jeff. Thanks for your help.

Kaia Daup

4 years ago

We had an issue with tree roots growing in our main sewer line, and water backing up into our shower and tub. We were able to schedule a next day appointment--our tech, Kyle, was on time, very friendly and helpful. He was able to auger out our main plumbing line quickly, and gave us some tips on how to prevent the issue in the future.

Eric Midthun

2 years ago

Roto-rooter sent someone out within a couple of hours for no extra cost. Dave was helpful and informative about the problem. He took the time needed to be sure the pipe was completely clear. I would recommend this service to anyone with a clogged drain.

Walter Rauen

2 years ago

Our floor drain began backing up while doing a load of laundry. Called Roto Rooter to setup service. A four hour service windowWas setup. Brian showed up at the very start of the established window. Walked me through several scenarios and quoted the job prior to starting. The job was completed within the time he stated and all drains are flowing like expected. Wonderful job.

Sarah Legatt

10 months ago

Pete was awesome and very easy to talk to. He taught me a couple things to help so we hopefully don’t have issues in the future. Will definitely use them again in the future!

Chris K

5 years ago

Had water backing up and coming up through the drain in my laundry room. Found Roto-Rooter online and was able to quickly schedule an appointment the next morning. A time frame of 8am to 12pm was given. Was called the next morning around 9am and told the technician would be there in 30 min. Brian the technician arrived about 1/2 hour later, asked me a few questions about my plumbing issue and then inspected it. It was determined there was blockage in the main line and he quickly got to work clearing it. Afterwards he went over the work he done offered tips to keep the drain clear. I can now run a full load of laundry without worrying about my laundry room flooding. Great job.

Victory Dance

5 months ago

Fantastic work. Loved having Roto-Rooter out to help out with our flooded basement

Mark Wisnewski

a year ago

Brian did a fabulous job of communicating the problem at our residence and fixing it. He explained thoroughly what needed to be done and gave us options to both fix the problem and prevent more problems. He was a pleasure to work with and he is very good at what he does.Thank you!

Ryan Westberg

a year ago

I was honored to have Tone out to repair my main sewer drain backup/blockage. He was timely, professional, courteous, overall an amazing asset to ANY company! Felt like I was working with a friend. Very knowledgable and walked me through the whole process with grace. Please send Tone my way EVERYTIME! World class service!

Megan Polcher

a year ago

The plumber that performed the work at my home was friendly and professional. However, my experience on the phone was frustrating to try to get an approximate cost. They told me that it would depend on the assessment, but when the plumber arrived he informed me that it was a flat fee they could have quoted over the phone. I ended up spending more than I wanted and would have rather been given a couple weeks to budget for it.

Chris Meyer

a year ago

I made the appointment online. They switched my appointment time, and when I called them back they said it would be a $69 trip charge. I rescheduled the appointment and they called me the next day and again tried to reschedule. I said that would not work as I took time off work, and they said then they would charge me $169 for the time same timeslot. No mention was ever made of additional charges and they admitted that after listening to the recordings. However they still insisted that I would have to pay that charge. If that’s the case how do I trust the rest of the quote ? Therefore I canceled the whole appointment and would never recommend them or use them.

Teresa Foster

10 months ago

Quick service on a Saturday at no extra cost for a weekend. Our service technician Brian was very knowledgeable and friendly. Have had Roto Rooter out here before and would have them out here again, definitely. Thank you Brian for cleaning our main drain.

Darin Farrey

2 years ago

Very responsive and professional. Price was higher than expected as there is a defined price list per job and not per hour ($405 to unclog drain). Defined price lists can be good but an hours worth of work should not cost more than the price of a lawyer. They did have good quality work.

Mike DiScala

2 years ago

Brian was very nice, professional, and efficient. He diagnosed our basement drain issue and clearly talked through the situation. Happy to recommend him and RR and would use them again!

Kevin Roof

a year ago

My main drain line was backing up into my basement so I had the Roto-Rooter team come unclog it. They were able to arrive very promptly within 2 hours of my initial call and did great work!! Only giving 4 stars because the price was a bit steeper than I have had to pay in the past for the same service from other companies, but if you are in a pinch and need fast service give these guys a call!

Damena Olkeba

2 years ago

I used Roto Rooter to drain bath and toilet which was clogged. The technician name was Zeb. He is very helpful and hard worker. He came early before scheduled time. He is respectful. He fixed the problem with in 15 minutes, he knows what he is doing. I recommend Roto Roooter because I had good experience with their technician who was Zab.

Garrett Parten

10 months ago

Same day service. Brian was knowledgeable and took time to explain the issue, the cause, the process, and preventative measures. Happy Roto-Rooter still exists. Easy online scheduling with good followup.

Bobby Romo

5 years ago

Derek responded to my need for the kitchen sink. He was cordial and knowledgeable to answer all my questions. He said it may take up to an hour to snake the kitchen drain but he was done sooner. Clean up and care to the area. I was fortunate to have a coupon applied to the cost. He also checked the bathroom sink drain but he felt it appeared just the way it should. He didn't snake that but did his examination to it. He did not hurry through any of this. We have used Roto Rooter in the past and always call them when needed.

Joe Shah

11 months ago

Mike did a fantastic job diagnosing and fixing the leak that was coming from our basement ceiling. He was very friendly and conscientious. He explained what he was doing and why it was necessary. I was very happy with his work.

JM Richardson

4 years ago

We bought a house and woke up to a backed up drain in the basement. Rotorooter came within a few hours of us calling for help. They called when they were on their way. Josh and John were very courteous and professional and seemed very knowledgeable. They put me at ease right away and fixed our problem quickly. They offered me a great discount on the rooting service. We'll definitely call again for any plumbing needs!

Gina Holcomb

4 years ago

We noticed water in our basement almost instantly, called roto rooter right away and they had someone out to my house in like 30 minutes. Jordan recognized the problem right away and got to work. He called out for a water cleanup specialist to assess the damage and Brian came out right away. The process was expensive unfortunately but they made it smooth and as painless as possible! Would recommend.

Aaron S

4 years ago

I had my floor drain back up into my laundry room. I contacted Roto-Rooter and specified using a camera to inspect this line and the main line and then clear them out. I again verified this when the techs arrived. When I asked what they found they said they did not know. I asked what the camera showed and they said they did not have a camera.The drain is now draining, so that part is good, but I'm a little irritated that I did not get my lines inspected pre or post cleaning to know what it looked like down there.Update:The company contacted me and wanted to send a technician out to perform the camera inspection of my lines. Jesse came out and he was great. He is very personable. It showed my floor drain and main line to be completely patent and in great shape. The initial drain cleaning did the job and now I have proof it all looks good. Thanks!

Tim De Haan

7 years ago

Excellent service! I was able to get a main sewer clog cleaned out the same day. There was a mix up in the timing and the service man came out early even though I wasn't there yet. He waited around until I got to my house and then went straight to work. He worked hard to figure out the odd setup I have in my house and went to work when he figured out the best approach. He worked hard for several hours (longer than he stated it should take) until he was able to get it working. Tested it out over the next few days and we were very happy with the service. The service man was very knowledgeable and friendly. Highly recommend going with Roto Rooter.

Julie S

6 years ago

Thanks for the prompt service! Jeff (tech #2205) was courteous, honest, and thorough. He triple checked the job to be sure the drain was working properly and took the time to review the services Roto Rooter had done at our home in the past. I'm pleased with the job he did cleaning out my laundry room drain. Thanks!

Bill Silva-Breen

6 years ago

Another great service call from Roto-Rooter. They always hit their estimates, fast, clean and friendly. This is the second time we have had Jake work on our issues and once again he did a great job.

Bonnie Hanna-Powers

a month ago

The physical work was quality and the in-person interactions I had were top notch. 5/5 stars for in-person service.I was highly disappointed with the lack of communication from their dispatch service and timeliness was lacking: My appointment was confirmed for 8-10AM, and we did not have a plumber at my house until 2:30PM, which was not convenient. The plumber was not aware that I had been waiting long past my appointment, also a seeming lack of communication between dispatch and their front line crew. Despite the good repair work done, I’m not sure I will work with this company again.

Tami Brooks

2 years ago

I thought the $205 for 15 min of unclogging a toilet excessive. I asked for a pricing when I booked the service but they said they would quote the cost when they arrived. The tech said it was standard/fixed pricing so I was really disappointed that they couldn't be upfront right away. Tech was friendly and here for 15 min tops. My normal plumber couldn't get here until 2 days later so promptness was good. I did google costs before tech got here but I just wish the scheduler would be more upfront.

Tim Willson

5 years ago

Called with a drain problem with our tub/shower on the main floor draining into the basement shower stall and over flowing to the floor and wood molding. Here within a couple of hours same day as promised. Very nice young man, Fred Tech# 4155, solved the issue with a large hair clog very quickly. Cleaned up after and was very courteous, professional, and knowledgeable. A service I would not hesitate to call again.

Tony H

a year ago

I made an appointment online and within 2 hours a technician was helping us in person. They quickly assessed the issue and cost and got to work and within the hour was finished and out trouble was solved! Truly impressive.

Linda Seifert

2 years ago

Toilet was repaired satisfactory. What bothered me was the outrageous cost for labor. It was well over $550. hourly. Thankfully it only took an hour. I think from now on when I call for a plumber I'll ask what they charge before I book them.

Jennifer McLean

a year ago

I originally gave a 5 star review for their friendliness and quick response on a Saturday afternoon. However, after they left, having cleared all the tree roots from my sewer main, the drains that were all backed up in my basement were still backed up. I called to have them come back to finish the job that I originally hired them to do, and they said it would be a separate charge. So I ended up having to clear the drains myself. Therefore, I'm lowering my review to a 2/5 for incomplete work.

Anne Toenies

5 years ago

Brian was very professional and helpful with our drain. He and his trainee took care of the problem in about 10 minutes and we got a 6 month warranty! Definitely would recommend them for quick and easy service!

Marilynn Hallen

9 months ago

Brian was great! He was courteous, explained everything to me, gave me tips for preventive maintenance for my kitchen drain. I would give him a 10 star rating if I could. I definitely could not be more pleased. Thank you!!

Rosemarie Frucci

3 years ago

Brian and his tech showed up promptly. They were both professional and informative on the issues with my clogged drain. I really appreciated that they cleaned up after themselves. I have used roto-rooter on other drain issues in my house and will continue to use them should I have any more drain/plumbing issues.

Bruce Thompson

a year ago

Roto Rooter arrived about 1 1/2 hours after I called. Very responsive. And the tech assessed the problem quickly. He understood the problems in an old house and was able to rectify the problem. Job done in about an hour after he arrived.

Martin lundeen

a year ago

2 hour job. Installed a Kitchen faucet cartridge for a KWC model. (I provided the cartridge). Replaced an outside garage spigot, and installed a ball valve drain which code called for. Work was good, but the PRICE was shocking high...$1771 in labor + $213 in parts. A discount of $143...grand total of $1,840. That's $920 an hour. I will be looking for a new plumber

Kristen Blekum

3 years ago

We had a floor drain flood in our basement and Roto-Rooter sent someone out within 1hr from the time We were very happy to have been able to solve this problem so quickly. Our service tech was very professional and friendly. It was a very pleasant ending to an otherwise unpleasant ordeal. Would recommend!

Kathleen Dudley

a month ago

Jesse was professional and very informative about preventative maintenance

Kelly Jackson

5 years ago

Our appointment timing was from 4-8:00 pm - Received verification call and Steve (#655) was there at 4:02 pm. We were concerned it would be closer to 8:00 - good timing! We have used Roto-Rooter many times over the years and have never experienced a plumber that was as prepared as Steve was - he knew the last time our kitchen sink had been serviced and also knew when we had our major sewer line work had been done. He was thorough, overall great experience and job well done!

Sadie Broekemeier

6 years ago

Brian came out within hours of me contacting Roto Rooter and was able to fix everything within a short amount of time. He was very kind and friendly during the repair. This was my first time using Roto Rooter and will be definitely using them again in the future.

Tayler Charais

3 years ago

We had a water backup problem and upon my call to Roto-Rooter there was a serviceman, Luke, to the house within the hour. He kmew exactly what to do and he was quick to make the fix. Super impressed! Will definitely be using in thenfuture!

Peter Williams

2 years ago

We called at 8:30 am on a Sunday morning, after having a back-up at 1 am that morning. Roto-Rooter had a technician out to us within an hour. The technician (Andrew) was polite, knowledgable and helpful. He explained our sewer system to me in terms I quickly understood, and then explained the costs of cleaning out the lines with a sewer snake. We have approximately a 180 foot set back from the city sewer and they would have to run 200 feet of line to clean it.Our system was unclogged quickly and efficiently. He also gave us tips on clean up and preventing future problems. Andrew then called out another technician Luke, to show us our system with a camera- this was included without extra-charge. Both agents wanted to be sure we did not have any trouble again, and followed the sewer pipe to the street where they found that a possible cause of the backup was from the city sewer. They guided me in contacting the city and requesting maintenance which was prompt in part because of their explanation. After the city sewer department cleaned out our city sewer line at the access point I spoke with Frank at the downtown office because I was concerned that the problem might come back. He arranged for Andrew and Luke to return to make sure everything was free and clear in our sewer line without any extra charge. I can't tell you how happy I am with this service. Thank you all!Our total cost was $762, and I would definitely use this company and their agents again. They have set a standard for professionalism and customer service that I have not seen in years.

Daniel Flo

5 years ago

Andrew (ID 2766) came out to clear roots from our house main line. He was straight forward and very professional. He quickly fixed our issue and explained his process as he went. Highly recommend working with him.

Jenny Danielson

2 years ago

Very pleased with my experience. Super easy to schedule— did it online in the evening, and the tech was at our house before 9 am the next day. He was courteous, professional, and fast. So much easier than I thought it would be.

Becky McCathie

4 years ago

Andrew (2766) was incredible. We had a main sewer line issue and pretty substantial damages to our basement because of it. He came in to our home with a positive energy and educated us along the way. He was so kind and most importantly FIXED the problems we were having!! Also of note, he spoke so highly of Roto-rooter as a company, and you could tell he was sincerely happy working for them. Lastly, this 24 hour a day 7 days a week is the cats meow.

Mary Oster

5 months ago

Roto Rooter scheduled service quickly. Zeb was professional and knowledgeable. They diagnosed the problem and were able to address quickly.

Mary Sandstrom

5 years ago

My basement floor drain and wash tub both needed to be cleared. Roto-rooter responded quickly. Jeffrey #5378 waited patiently as I made my way home from work for the service. He was excellent in explaining what was happening and why he was recommending the work that should be done.

Tim Montgomery

5 years ago

Called roto rooter on Memorial Day as our lower level stool had over flowed into our basement. Help arrived within the hour. Brian did an excellent job of explaining the problem and finding out that our main line was plugged.He was able to open the clog which resolved the problem.Job well done!

Amanda Beal

a year ago

Good service, Dave was great! WAY over priced though. Our kitchen drain was frozen, it was thawed in seconds and then I was told “if I have to charge you that much, I might as well snake it too” Seemed quite odd to me. I would have thrown a space heater in there and did it myself. Not trilled to pay so much. $430 bucks to snake a drain? I had a coupon for $75 off which paying $355 was still insane. If we had more time to deal with the situation I would have called a different company.

Robert Allan Paul

9 months ago

Todd was not only on-time and professional, but extremely helpful in understanding our options and making the smart choice for replacement. I'd gladly recommend RR to friends, family and my real estate clients.

Andrew and Miranda Madigan

3 years ago

My husband and I had an amazing experience with Roto-Rooter! They were quick to respond, they arrived in a timely manner, and they were very professional. The technicians that cam to put house were very informative of what was going on and did an amazing job breaking down how everything was going to work! 10/10 would recommend!

Eduardo Soto

3 years ago

Called Roto Rooter due to a sewage backup in my basement. The appointment was scheduled immediately and I received a call with a 30 min heads up on arrival, which was extremely helpful.The service tech, Brian, was very respectful of my home and knowledgeable. He walked me through what the entire process would be, what the potential issue could be and proceeded to do the work while I went on with my morning. Upon my return, Brian explained to me exactly what the issue was and ran a few tests to ensure the issue was handled so I wouldn’t have to deal with this moving forward. He also explained what could be done to prevent this in the future. Rest assured that, if Brian is in your home doing the work, you’re in good hands.

Philip Caucutt

a year ago

Worst plumber experience ever. The guys price was 200$ over what insurance billed it as. He took advantage because my wife was home and she is short. I had all parts provided, and when questioned the response he gave was, We charge 350$ an hour for labor. all he had to do was attach a sink that was already put together.

Rob F

a year ago

I was able to setup the appointment all online, and a tech was available earlier than expected the next day. Entire process took about an hour and everything is working again - prompt, quick, no hassle.

Marvins Garden

a year ago

I’ll be nice and give you two stars but nobody should be getting ripped off like this. They tried to charge me 1,500 to replace a toilet.
Ended up getting it done for $300 out the door.

Javier Sampedro

4 years ago

I called for a basement drain back up at around 3 pm on a Saturday. The initial call window was from 4-7 pm. I had every expectation that it would be closer to 7 pm. Then I got a call at 4:13 to tell me that Kyle would arrive in 30 minutes. When Kyle arrived, he gave me all the information that I needed to know about how my drainage was set up and what he would be doing. He was very knowledgeable and answered all the questions I had. He told me to go relax and that he would be there until the backup was fixed. He spent about an hour on the job and when he was done, he told me what he did and that I shouldn't have any problems any more. Kyle also gave me some tips to avoid the grease backup that was the source of the drainage issue.I was very pleased with my experience with Kyle and Roto-Rooter and would recommend them for their quick turn around, reasonable pricing, and professionalism.

R. block island

10 months ago

Tried some of their more well advertised competitors, with really nice looking trucks, but…Roto-Rooter seems to hire people that know how to resolve the issue the first time. Yes, they were a tad more $$ then others in my scenarios, but one time and done, and they clean up after themselves. A+

Trinity Souriya

4 months ago

Zeb was very kind and helpful. He explained to me what the problem was and what he was doing. He was very knowledgeable.

Sam Lien

11 months ago

TLDR: Do not hire Roto Rooter. They are more interested in getting additional money from you and pressuring you into replacing lines that do not actually need to be replaced.I hired Roto Rooter to clear a drain in my basement. My main line has issues with tree roots, so I also decided to ask that they clear that line as a preventative while they were at it, to avoid needing to call someone in the future. I have had various companies do this type of work for me, and this was BY FAR the worst experience I have ever had.When the technician arrived, they stated that the price to clear both drains would be $700. This is the most I have ever been quoted for this work, but in the interest of my own convenience, I decided to just move forward and asked them to proceed.Shortly after, a “site supervisor” showed up, and asked to be shown to the basement. I explained someone was already working on the drains, and he told me he was there to help. Shortly after this, another “site supervisor” showed up, and I showed them downstairs as well. The three of them spent over an hour in my basement “working” on the main line. My office is directly above where they were working, and they were mostly socializing while the technician worked on the drain.After about an hour, I went down to see how things were going. Nobody had even started on the line that was actually blocked, and I was told that they were not having any luck clearing the main line (this line was never even blocked, the work they were requested to do was preventative). I asked if they would please work on the line that was actually backed up, and they said they would get to that next.After another 30 minutes, I was told once again that they were having “no luck” getting the main line cleared. The site supervisor put a camera down the main line (which looked quite clear) and found a junction that they stated “needed to be replaced.”Finally, both site supervisors left, and the technician started on the drain that was actually blocked. They spent about 15 minutes on it, before calling back one of the site supervisors. Once again, the technician stated that I needed to replace the line as it was collapsed, and that this would require opening the basement floor. He tried to get me to commit to them doing the work the following day, and I told him I would need to think about it. Both the technician and site supervisor left.In the end, I paid $700 to not fix my problem, and be told that $15k-$20k of additional work was needed to fix the problems.I hired someone else to get a second opinion. They cleared the blocked drain for $250, and verified that I did not need to replace any drain lines.Working with Roto Rooter was an awful experience. They used pressure to try and coerce additional work and money from me, and didn't even address the issue I initially asked them to.

Laura Jackson

a year ago

The experience was great! Arrived as scheduled. Very polite. Explained what he was needed to determine the issue. Kept me updated as progress. Complete explanation as to what the problem was and what had to be done to fix it. Would recommend to anyone. Thank you!

michael leinen

4 years ago

Rotorooter did great work. I had a broken drain and Dave K fixed it quickly and did a good job. They came out within an hour of my 4 hour window and called 30 min ahead of time to let me know they were coming. Only complaint is it was expensive for the amount of time it took to do the work but plumbing in general can be so i didn't take a star off for it.

Lisa Nicpon

a year ago

Great experience! Kitchen sink backed up on a Saturday morning so I called Roto Rooter and they had someone at my house within 2 hours. Louis was very friendly and professional.

Nickie Yang

4 months ago

Zeb the technician did a superb job at clearing out the main line. He was professional a patient.

Luke Weinzetl

4 months ago

The had a representative out to my address to fix a clogged pipe 90 minutes after I called their dispatch. Zeb was knowledgeable and skilled.

Ian R

a year ago

Called for a backed up sink/drain issues. They were available the next day. Curt was awesome, very nice, informative, and helpful. Answered all of my questions, fixed the issues super fast, and cleaned up after. I would absolutely recommend using Curt and RotoRooter.

Wendi Chumming

2 years ago

The employee was professional and knowledgeable. He informed me of all possible costs that may have incurred. I was very satisfied with his expertise and the toilet was unclogged quickly.I would definetly recommend this business to others. I called the day before and was pleased that someone could come the next day! I had expected a longer wait time for an appointment, this was a big plus to have the issue corrected soon.

Molly Thomas

2 years ago

The sewer line that ran from the laundry room to the main sewer line was backing up. I was able to schedule a service appointment for first thing the next day on-line (quick and easy!). The Service Technician, Al, arrived on-time. He explained what needed to be fixed in a very courteous and understandable way and got the work done quickly. Amazing service all around, will definitely use again!

Aminah Amatullah

7 years ago

Have used Roto-Rooter for 7 + years with no complaints. We know our main line has root issues, and we need their services every year or so. This time I was able to catch the back up in the floor drain before it got out of control, that same day I scheduled the service appointment with the online system and Brian was able to come that same evening.I appreciated the consideration he had for using shoe covers and even equipment wheel covers! The work was done thoroughly and .our drains are clear for another year or two - when we will certainly call on them again!Thank you, Brian & Roto-Rooter!

Kelly Buol

4 years ago

We had a very stressful situation where we had a large gathering at our house and sewage started to flood into our basement. I called Roto-Rooter and they were able to get someone out within a couple hours, which we were so thankful for! Kyle (#4495) was great, professional, and cleared out our line quickly so that we were able to enjoy the rest of our party. Price was very reasonable, especially for same-day Saturday service. We just had another one of their employees (Tim #6258) come out recently with a camera to check our line and he was able to offer a reason and solutions to avoid this happening again. Very happy with our experience with Roto-Rooter!

Margaret Craig

4 months ago

We had a sudden back up due to old tile sewer line from house to street. The first technician, Jarrett, arrived at my home in about two hours. Brandon arrived and was able to evaluate the blockage, offer restorative service (Dan/Anthony), complete extensive repair from house to street (several options offered), complete inside mitigation … all completed with 72 hours of incident. Expensive, yes, but the price seemed to be in line with others I know who chose to replace sewer liner.

P Lindberg

3 years ago

My kids clogged a toilet which backed up all other toilets on that level. Called Roto-Rooter at 8pm and they were at my house within 30 min. They were extremely professional, answered all my questions (a lot of them) and fixed the issue. They also only charged me for the work that fixed the issue. I highly recommend them. Other companies were going to charge what they charged just to come out.

Jody Plumb

4 years ago

The service I got from Roto-Rooter to unclog my toilet was excellent. The service technician, Derek #4349, was courteous and knowledgeable. He gave me helpful tips about how to avoid this problem going forward. He asked if there were any other plumbing issues in my house. He was a very good representative of your company

Matthew Lindahl

a year ago

Had clogged drain pipes down to the street on a Saturday. They were able to stop by within 3 hours to clean my main drain line and came back with a different crew to snake a camera down my drain to find the problem, roots. Both teams were friendly and professional. Cost a little over $400, higher than I had hoped, but they took care of the problem! Would use again.

Deanna Morris

6 years ago

Jake the plumber was very professional person.. I asked him to look into some of the other plumbing issues I had. I felt I got a fair price. He stayed all day to finish the job. I so appreciated that. I am ever so grateful for this fine service. He also cleaned up all of the mess he made due to the plumbing mess. I appreciated that as well. I also had the most wonderful call with the set up operator. She made my day. Thank you so very much Roto Rooter. I will refer you to all my friends and family. Big smiles

Jack Meeks

4 years ago

Having an overall awful experience with the 24 hour service from roto rooter. Two Fridays in a row I have scheduled plumbing service between 4-8p and both times they failed to deliver. The first time they sent a drain technician (after I had waited 4 hours) who had no clue how to do what was needed to fix the problem. I do not blame this on the technician as he was just going where he was sent, he was a nice guy. The second time I waited for almost 6 hours and no one showed up, I had to call them to see what was going on because they couldn't even be bothered to let me know they were running behind. I should add that they charge an extra $169 for this so-called emergency service. I would love to have them come help me during regular hours during the week, but unfortunately that hasn't worked with my schedule, so I figured I'd take advantage of these services. I understand technicians get busy, but why offer 24 hour emergency service if you cannot actually deliver this?

Corinne Palmer

2 months ago

We had a sudden issue and they were able to send someone right away- on a Saturday evening! Zeb was very nice and answered every question I had, and fixed the problem in a very timely manner. Very impressed!

Toni McLean

a year ago

Just closed on a condo and water was backing up in kitchen sink and laundry drain, which flooded bedroom where laundry is. Called on Sunday afternoon and was given a 4 hour window - what else can you do but wait? Andrew showed up within 15 min, assessed the situation, and resolved it! So happy he was able to fix it so that I could spend first night in my new house. Would absolutely call him again and highly recommend him!!!

Chelsea Spencer

a year ago

We had a back-up of our water main and part of our basement flooded. We called Roto-Rooter around 4:30pm and they had one of their technicians, Brian, there within 45 minutes. Brian was very knowledgeable and quickly diagnosed the issue. He brought in all of this equipment and cleared out the pipes within just a few hours.They also immediately sent one of their restoration specialists, Garrison. He used a device to check what areas of the floor would need to be replaced and he explained the results to us. He was very friendly and reassuring while we discussed how to proceed with restoring the damage.Additionally, they send another employee shortly after (within one day) to run a camera through the pipes to double check there aren’t any further occlusions.Overall, this company is very efficient and they employ kind and knowledgeable staff. I would highly recommend Roto-Rooter, and Brian and Garrison in particular, if you ever have plumbing needs! Don’t hesitate to give them a call.

Dan Bush

7 years ago

Called on a Saturday morning, got a commitment for service by the end of the day, but that didn't happen. Fortunately, our situation was such that we could work around it for a day.They did get a technician in on Sunday morning. Josh (#4348) was exceptional. We had a tough issue to resolve, and he stayed with it, worked very hard, and cleaned up perfectly. The price we negotiated was very good, and his demeanor was courteous and professional. Josh's performance more than made up for the delay. Based on his Josh's work, I would not hesitate to recommend Roto Rooter.

FATIMA Elbal

5 years ago

Fred Tech#4155 is an amazing plumber. He’s very professional and did an exceptional job cleaning out the main line. It took longer than it should but he was very patient about it. I would give more than 5 stars if I could. And I got 6 months warranty too!!!

Jake Grey

4 years ago

Roto-Rooter had same day availability, which was greatly appreciated. They arrived later than the time frame we were quoted. However, the technician was friendly and knowledgeable. And I think we got a fair deal when it came to price? They tried to up sell us at the end for more work, but we declined. Our problem was fixed and that’s all we needed.

Jonathan Schulz

9 months ago

Used their service to open up a clogged main line. Technician was able to get things flowing again and another person was supposed to do a camera inspection to see why it clogged. I have called the company 8 times over the course of 2.5 weeks to try to get the camera inspection to happen. Each time someone tells me that the camera person will contact me. We have made sure that the correct contact number is in there and still nobody contacts me. Sick of calling them. Would recommend using a different company.

peter dulon

3 months ago

I had a clog in a difficult location. They showed up within an hour and
Zeb did a great job figuring out the problem and how to fix it.

nohriNixel

3 years ago

Our experience with this company was great other than the person who took the call, had our address wrong on the invoice. It took a bit longer for the technician to find us. Matt able to contact us and got the correct address.
He was able to fix our sink issues.

Kyle Fenton

4 years ago

Overall it was just a very good experience. They were very communicative with me even letting me know that the technician had to take a little extra time to go get a part for a be at the house. They didn’t have to do this because he still was there with in the window of time but it was just nice. And then when Darrell showed up he went right to work was very professional very courteous and very knowledgeable. Everything works perfect now and he even made sure to clean up after himself.

Tess Pillay

6 years ago

Great service in record time. I called at 1:30 and had a plumber to my house within an hour. Derek (#4349) was professional, friendly and fast! He also set up a complimentary camera appointment while he was here to save me the trouble. No complaints!

Terry Smith

6 years ago

We had a good experience with the service man that cleaned out the drains, he was courteous , and offered information that will help us in the feature. He also cleaned up after himself, and was very professional. I will use Roto-Rooter again. Thanks, good job.

Eric Lock

2 months ago

As others have noted, they are just really expensive, and you don’t know how much you need to pay until committing to the $100 trip fee. I was quoted $750 ($570 for 1 hr of labor) for a routine kitchen faucet replacement.

Matt Weisenberg

2 years ago

Royo-Rooter did an outstanding job! The technician showed up on time. The work was done quickly, efficiently, and professionally. The work area was cleaner when he left than when he arrived! I would recommend using Roto-Rooter.

Aimee Whitmore

a year ago

Jesse arrived 20 minutes after I called. He set me at ease and got to work. He was friendly and knowledgable and advised me on additional preventative plumbing items. Done in two hours!

Jack Pendergast

5 years ago

I will only recommend this company after my experience using them for the first time yesterday. My wife and I are relatively new homeowners, when it comes to plumbing forget about it.. we have absolutely no clue what is going on. So after a long work day, traffic back ups on the commute home only to find a massive puddle surrounding the floor drain in our basement along with pooled water backed up in the wash sink, I'd had enough. From calling in to work being completed was less than 3 hours. Fred was assigned to the ticket and he apologized upon arrival for not being there sooner. He was ahead of schedule based on the 30 minute window that was communicated from the dispatcher. He was knowledgeable and took his time to explain what was going on and made me feel comfortable about proceeding forward with the work needed to unclog the drain. Tree roots were a factor, he used a camera to show exactly what was going on and he was very good about providing context as to what this could cause down the road if not addressed. All in all great customer service end to end, hard work by the technician and resolved a headache in a very timely manner. They did a good job.

Benjamin Leibel

6 years ago

Steve was great! We needed someone late in the night Saturday and he came out right away, was there within a half hour of the call. He was very understanding and helpful and did a great job!

Tsining vang

2 years ago

I been working on my clogged kitchen drain all morning with little success. Fortunately, I gave Roto-Rooter a call and got my clogged drain fix on the same day! They were very professional, timely, and helpful. Thank you for service, I greatly appreciate it!

Phillip Childs

3 years ago

Andrew 2766 - His team showed up and was able to clean out our drains. Was punctual and professional. Gave his professional opinion and provided pricing before we agreed on service. I would recommend them for further work.

Phil Ehresmann

2 years ago

Our main line backed up on a Sunday night and they were out here (quickly) within two hours. On the phone Takeisha was friendly and helpful. Alan, the tech, was also great; courteous, clean, careful, thorough, and clear about the whole process. I wish I had never had to call RR, but I’m glad I did.

Howard Koolick

2 years ago

Use Roto router to fix a clogged toilet. They came out quickly on a Saturday spent five minutes explaining to me the options that they might need to pursue to fix the problem. Tried the first and cheapest option which worked as it does he said most of the time. Whole process took about half an hour and they were done the price was reasonable for a Saturday morning plumbing call.

Douglas Johnson

9 months ago

Brian’s service was great! I was on my way to Vegas and Brian’s professional response was a winner! Everything was explained clearly with great advice for the consumer! I won big, better than Vegas for sure!

Suemn Peterson

3 years ago

Joe, the technician, was very prompt and worked hard to get the pipe in the basement cleared. I was very pleased with his work ethics and with his perseverance in successfully completing the job. Good cleanup after the job was done too. Highly recommend Roto-Rooter Plumbing.

Judy Rudrud

7 years ago

Service call provided an estimate on 2 issues. Accepted one of them and the tech needed parts he did not carry to complete the work. He departed, got the parts, returned and fixed the problem (leak) within 2 hours of the initial service call. Clean, efficient and reasonable. I am very happy with the result.Ken KA few weeks later our kitchen sink clogged. Call for service was responded to in 1 hour and the clogged pipe (40 feet from sink) was cleared in less than 30 minutes. Great job. Very satisfied.Ken K

Jessica Birkholz

5 years ago

I would recommend them. I called early in the afternoon and asked if someone would be able to come out that day when I got home from work. Brian came out to my house during the time frame they gave me. They also sent me a message telling me they were on the way to my house. He fixed the problem right away and explained how I could prevent the problem in the future. Very professional and did a good job.

Jessica Backman

a year ago

Wonderful service! Professional and they explained the problem and what caused it so I can be more diligent in the future to prevent drain blockage! Fast & efficient and punctual, definitely recommend!

Theodore Nygren

a year ago

Zeb arrived earlier than scheduled, was quick, clean and polite. Found a coupon online for me and made sure I understood what caused my back up and how to take care of and prevent it in the future. Definitely will call if an issue arises again.

John Rosenquist

a year ago

Overall, I am very happy with all the work performed and it solved my problem. I was quite pleased with how quickly RotoRooter was able to get a plumber to my house and get the issue resolved. I thought the cost was a bit high, but this is just my opinion and not based on any competitive estimates or knowledge - other estimates could have yielded similar pricing.

Collin Reed

5 months ago

I could not be more thankful for the top notch work Zeb did for me, after more than a week of trying to do the work myself I called up roto rooter and Zeb was out withing the hour(Friday at 6:40pm) without being able to use my toilet or do any wash I was to say the least frustrated but Zeb was very professional and knowledgeable and answered every question I had with very knowledgeable answers, this was my first time calling roto rooter as being a new home owner and a single guy with a budget I was very pleased with the work and price, and Spencer came out and showed me first hand what the internals of my pipes with his camera also very knowledgeable! Can't say enough how grateful I am to these two!I recommend roto rooter as I am a big believer in quality workmanship and knowledgeable advice. Don't hesitate like me, give them a call you won't be disappointed, also no charge to have them out they will let you know the issue and give you a very close ballpark. Once again very thankful 🙏 A+++

Claire Johnston

4 years ago

Todd was great, I was running late and he waited for me and he was able to completely replace our sump pump in one afternoon. He was very honest and gave me a few options for repair as well as his advice on what we should do. He also gave me some advice on our water softener plumbing & boiler intake/exhaust pipes as well. Will definitely be using Roto-Rooter again in the future!

K Ryan

2 years ago

I have given them a 5 star recently but am recanting my review. I was told that my clay sewer pipe had a break into it. To dig and place a liner would have cost 13000$. We decided to get a second opinion. Ran the Sewer rat scoped the drain noting a large ball of roots. He pushed his camera through to the main city line. Then he cleaned it out. There was no break in the line. It cost 300$ for scoping and cleaning. Jacket gave use a before and after video.Root rooter is no good in their practice and they charged 500$ for the “clean out” do no go with this company. I do not recommend them.

Ryan Burgus

2 years ago

Alan was very helpful and pleasant. Very helpful and had great suggestions to minimize issues going forward. Had an emergency clog and he arrived easily within an hour of my call.

Helen Everts

4 years ago

Very quick service. Worked with a warranty company to get our water heater replaces. Returned the next day with the new water heater, very carefully maneuvered it down narrow basement steps. Very meticulous about not damaging the walls or steps while doing so. Answered all of our many questions, very knowledgeable and helped us understand the working of the water heater, safety features, and city codes. Respect and very easy installer to have in our home for about 3 hours. Will ask for Mike 1968 next time we need any kind of plumbing work done. Pleasant surprise to learn Roto Rooter did more than sewers.

C.J Lockhart

4 years ago

My fiance was home for the repair and was very pleased with the work, they were quick to get us in and the plumber even showed some tips in case another issue arises in the future. Not a concern though since Roto-Rootee guarantees their work for 6 months. I was also excited to find a $40 off coupon on their website.

Jacqueline Ganoza

9 months ago

Our technician,Brian, was professional and informative. He did a great job, kept things cleaned and picked up after his service and was friendly. I would recommend Roto Rooter and use again, if needed. Thank you for the great service!

Nikki Sydnor

a year ago

My experience with Andrew was great. He was timely ,professional, quick and easy! He got my drains taken care of and I’m relieved! I’d highly recommend using rotor rooter for your plumbing needs!

Daniel Berg

5 months ago

Brandon was wonderful to work with. Knowledgeable, talked me through everything and helped make the most of a poor situation. Very glad with the help provided.

Halina Post

a year ago

Jordon was on time, polite, professional and recommended good practices for healthy plumbing systems. I have used Rotor Rooter before, they are always reliable, professional and do good work. Thank you!

Nathan Jacobson

a year ago

Setting up the appointment was easy and the plumber was dispatched sooner than expected, which was extremely helpful. When Robert arrived he was very professional and very clear on what to expect. He explained all the issues clearly, resolved them, and then explained how to better prevent clogs and how to do proper maintenance. He was very helpful and left the area cleaner than when he arrived. Great service!

Dana Battle

a year ago

I felt like the technician had a attitude off the top from the time he walked in until he left. And your prices are OUTRAGEOUS! I have had two sump pumps replaced in the last 21 years and not once did it cost $1300 that is almost 3 times the cost to replace. The labor alone is less than 1 hour. I will not use your company nor will I refer you.

Benjamin Watson

7 months ago

Called on a Friday night of a Holiday weekend and they were there Saturday morning at 9am to fix my backed up floor drain. Couldn't ask for anything more than that. Great work overall.

sean barrett

a year ago

Can't complain about the service. They were out within 2 hours of calling on a Monday morning. They identified the issue and corrected it promptly. However, they charge by the job as opposed to the hour. Since they corrected the problem quickly it cost me more than paying by the hour. Otherwise, great service and knowledgeable staff that fixed our issue.

Tara Koons

3 years ago

The job at our house required multiple Roto-Rooter professionals. Each one was friendly, honest, and knowledgeable. They all worked to clear up the issue promptly. We also appreciated that they gave us information about other possible issues that they discovered, without trying to push us into purchasing more services.

Maggie Hunstiger

a year ago

I called for an estimate, knowing it’s $69. Just to come out and look at the project. It involves moving a washer & dryer from a storage area that’s next to the utility room and plumbing them right in the utility room with all the Elec, water, gas right there. Estm was about $15,000! His comment was plumbers are hard to come by and everyone charges the same! #justbecauseyoucan #doesntmeanyoushould

Lori Gilbertson

6 months ago

I received service in less than 2 hours from the time I requested it and my issue was resolved. Brian was great, he had to navigate steep stairs and a small space and did so without complaint. Very happy with the service.

Bridget Wolff

a year ago

They fixed my main drain. It was slow and they got the clog out. Said it was due to grease and food clog where pipe turned. The charge was $456.60 with $75 preventative pipe shield maintenance treatment. I had a $55 off coupon from valu pak website. We had tried to snake it but didn’t work. The guys were nice and very quick and solved the problem.

Maureen Faricy

4 months ago

Excellent service. Tony was very professional, knew what he was doing and kept me informed. I appreciate his service.

Kent Claussen Gubrud

3 months ago

Zeb was on time and very professional. He explained what he was doing and when there were issues, clearly laid out the options to consider.

Janet Nerlien

4 months ago

I had a backup in my basement. Sewage.Zeb, our technician was fantastic. On time, very friendly, did a great job of cleaning my main drain. He's actually the best technician I've ever had at my house. Explained everything very well and knew what he was doing. I would definitely recommend this company.

Muffie Taggett

6 years ago

Have never had a problem that Roto Rooter couldn't solve, quickly and effectively. Received an email and phone call to let me know when and who would be providing the service and Mike, the technician, was right on time. He had to drill through my new siding to install the faucet but took the time to find a piece of matching wood from among scraps left by the siding crew, to perfectly patch the hole and seal the faucet. Really happy with the results and service.

Jim Gunville

a year ago

The drain in our kitchen sink became completely clogged. I was unable to resolve the problem myself, and contacted Roto-Rooter. Will, their EXCELLENT service person, arrived on schedule, listened carefully to my description of the situation and the corrective actions I had tried, quickly created a plan, and skillfully removed the blockage. Will REALLY did an outstanding job, communicated effectively with us, and should be appropriately rewarded for representating your organization so well.

Cory Buettner

2 months ago

The Tech arrived 1 hr and 20 minutes later than promised. I was quoted $503 by the on-sight Tech. The Tech was on premises for 1 hour and 5 minutes. Manager said “we don’t give quotes over the phone but if it takes 1 hour or 4 hours the price is the same.” This pricing model makes no sense. Hopefully there will not be a next time, but if there is, I’m not using Roto-Rooter.

momo B

7 months ago

They were very professional and fixed our issue quickly. All of our questions were answered and they helped us understand proper maintenance. Overall great service!

zach mink

a year ago

We were looking to have our water heater flushed.Plumber who came out was awesome. Mike had a great diagnosis of our unit, and provided an extremely thorough walkthrough of how we could proceed.Something the operators really should screen is the age of your water heater. RotoRooter won’t flush or service if it’s 10 years or older, which ours is. So no service was done…which was a bummer because I took time off work to meet the plumber.But the meeting with Mike was worth the professional opinion he gave us.

Dan Ciresi

10 months ago

Brandon came out and saved the day, I wasn't able to do laundry or use my downstairs restroom. He was nice and responsive to my problem and got it done in no time, even helped me save money on service. Highly recommend these guys.

Jessica Barman

4 years ago

I was pleased with the service technician's professionalism and communication while working at our house. The first time we scheduled Roto Rooter, they were unable to make it to our house within the window they originally provided so we had to reschedule. No one was available that day so we pushed out one more day. Upon rescheduling, the person taking my request somehow missed putting my appointment on the calendar. I had to call after the allocated service window had passed and someone was able to come out in about an hour. I feel like that made up for the scheduling misunderstanding. Thanks for the help unclogging our main drain!

Candace Junes

10 months ago

This was a pretty big job. Technician arrived fairly early within the time window, was pleasant, professional and diligent. The cost was well within reason, especially for the amount of time it took. I'm happy with the service received.

Jim Carnahan

6 years ago

Technician was on time, and very competent. He took great care to assure he kept the drain area clean. he also took great care to instruct us on how to empty out laundry tubs prior to opening the floor drain so we had no sewer back-up. Answered all questions competently and thoroughly.

Debbie Vanderhall

8 years ago

I appreciated timely service from a professional who took the time to inspect all areas I was concerned about prior to writing up the estimate. He was open to explaining what was highest priority and helped me think through the best plan to repair several leaks and slow drains. He also pointed out future issues that may arise to educate me for future home maintenance issues.

Dan Ollila

a year ago

I came down into the basement with water gushing up through the floor drains and I needed somebody fast. Roto Rooter was there in less than 30 minutes and Luis first helped stop the flooding before moving on and clearing the drain and checking to see whether there were any roots involved. It didn’t take long before the line was cleared, everything was cleaned up, and life went back to normal!I’m so grateful for their prompt and excellent service!

Steve Towey

a year ago

The service I required was completed satisfactorily and professionally with a friendly plumber.Dispatcher called to notify me that the plumber was on the way and would be there in 30 minutes, but they did not arrive until nearly 2 hours later. I had to call and confirm that they were still coming.The cost was higher than expected, but I guess that's what I get for same-day (non-emergency) service without shopping around, and forgetting to use the coupon!Edit: Customer service contacted me and applied the coupon retroactively. Yay!

Emily Everitt

5 months ago

My main drain had been backing up periodically when I had water being was drained from the laundry and dishwasher at the same time. Roto-Rooter figured out where the obstruction was and cleaned the drain of a large amount of tree roots. They then used a video camera to show me the current condition of the pipe. They will soon be lining the 70 year old clay pipe with an inflatable epoxy tube that will prevent more of the clay pieces to fall into the interior of the drain pipe.

Mary Dedeaux-Swinton

a year ago

The technician/plumber was professional and got the job done, so HE earned the 4 stars.BEWARE: You cannot find out (not even a range) how much the service will cost until the technician is at your home. It cost FOUR HUNDRED AND THIRTY dollars to unclog our kitchen sink/drain….Had I known RR was so expensive, I would have at least tried to find another provider.I felt shammed. I waited hours for the service and was frankly desperate. This will be my last time patronizing Roto Rooter.

Amanda Evgen

a year ago

He was very nice and personable. Explained everything he was going to do and asked prior to completing. Did a great job cleaning up and giving different suggestions for additional cleaning bathroom questions etc.

Mathew Weber

a year ago

Zeb showed up right on time and removed a blockage in our main sewer line. Outstanding customer service and job well done. Had us back up a running in under an hour. Strongly recommend him for any plumbing need.

Amanda Burr

a year ago

Excellent service. I recently had my sewer line replaced (by another contractor) and have had some issues with it since. RR came out and cleared it and answered any questions I had. Very helpful, knowledgeable and insightful. Thank you for clearing the ice blockage! Everything is working again and I am so grateful.

Brenda Everitt

2 years ago

The technician was great. He did a good job clearing the drain and we are satisfied with the result.My issue is with the main company (NOT technician - as I mentioned he was great), I thought over $400 was excessive for clearing 1 floor drain and took less than an hour. That's on me though - I should have gotten quotes ahead of time and from multiple places ;(

Laurie Ripplinger

7 years ago

Sent an online request Friday morning to have a line cleared. They called back within 30 minutes and scheduled a service for later that day (this was a Friday before a holiday weekend). The guys showed up within a couple hours (gave a call 30 minutes prior to arrival). They were able to clean out the drain and confirm all was well! Competitively priced and super quick response!

Jessica Linn

4 years ago

Luke #3657 was very professional, personable and prompt. My window was from 12-4, and I got a call from dispatch at 11am saying they could come right on time at 12, if not a little early. This worked out perfectly for me. Once he got here, he was helpful yet straight to the point. He gave helpful tips along the way about what he found without being condescending. All of this I appreciate very much in a service experience like this.

monica adelman

a year ago

Tone was incredible! He explained in detail everything he was going to do! Tone answered all my questions and was very patient with me and communicated effectively! Tone should be given a hefty raise for is wonderful work and kind and helpful personality!Thank you so much Tone!!

Michael Marks

10 months ago

Brian was just great! Clear, right to the point and got things working fast. We had a line backed up between the kitchen sink and the basement piping that was backing up out of a floor drain. No more worries!

Ryan Olthoff

2 years ago

The service tech Jesse was on time and extremely polite and professional. He explained to me what was going on and answered all of my questions. The previous homeowner had made some unique modifications to things and Jesse was able to work around his handy work. He cleaned up after himself like he had never been here and was out of my house in no time.

Leslie Carey

5 years ago

Had a good experience using Roto-Rooter over a weekend when the main line backed up. Got it cleaned out and scoped within 24 hours, so we're pretty happy. It's a little pricey, but we're happy with the response time and work.

Bruce Gross

5 years ago

Brian #936 cleaned our drain on invoice #20415753. The price was very good and the service was beyond excellent. They were at my home within 30 minutes after my request and completed the job very quickly. Brian was Very honest and recommended that we do not do any unnecessary other work. I will most assuredly use their service with any additional plumbing needs and highly recommend them to others.

Paul Murakami

3 years ago

Luke was great! Thorough, knowledgeable... he ran into a couple of unique problems that he was able to figure out and remedy and got our problem fixed! I would highly recommend Roto Rooter and Luke to anyone interested in prompt and quality work!

Sophia Beyer

8 months ago

Woke up to a sewage backup this morning, they were at my house within 2 hours and had the problem fixed as best they could.I was given two options for next steps with quotes, unfortunately my situation is a little different as the city planned on fixing our water and sewage mains this spring.I was advised by Nick, to contact the city to see if they’d pay for this or reimburse as our city already planned to do this.Nick and Brad were both very friendly and knowledgeable, had me watch the process and answered all my questions.We had to pull some carpeting back and they put it back, looks like nothing was disturbed.Very happy with the experience.

TheDangk

a year ago

Used ROTO ROoter for basic snaking for main line, sink and laundry room drain. (Since sink and laundry room had slow drain) price is absurd $400+main ,$ 301 bathroom sink, $301 laundry room drain.20/30% off to bring it to the $301.Why is it that roto rooter can seriously gouge customers to death? Service guys are naming any price due to how much work being done with no other customer rep to over look and priced right.1hr jobs turned into 1000+. 15min max on each drain.And also made a mistake not canceling another job of replacing main water valve. After huge price on drain clean.Service guy said water will get all over floor if he does cut into line and replace. Well yeah let’s minimize it with some thought out plan and it won’t be as bad. Gave me a work around in leaving the old valve and putting another before that valve. But pull priced out of thin air before seeing how much work it was going to take $800.$69 for service person to show up was charged after service was not wanted at $800.Not sure what to say about these prices but please contact me.

Erin Williams

a year ago

Brian was excellent. He explained everything he was doing so I could understand and explained very helpful maintenance approaches. I appreciate his time and professionalism.

Braden Carkhuff

5 years ago

I will definitely call Roto-Rooter again.I made a call in the late afternoon on a Sunday. I was not expecting them to arrive at my house for hours. Within an hour of my call, I had a tech ringing my doorbell and ready to go. The tech completing the work was efficient and friendly. He also answered any questions I had regarding the service and the pipes I have in my house.Payment was discussed before services were provided and everything was very clear. I believe that prices are the same no matter day or time, which is greatly appreciated since drain backups rarely occur during convenient business hours.I appreciate the six-month guarantee they provide on their completed work.No doubt they will receive my business the next time I run into issues.

Marissa Hoosline

3 years ago

We were having an issue with our drain, leaving about a half inch of standing water in our basement. Of course it was a Sunday. Our plumber Darrell did great work. He was timely, professional and efficient! I also have to thank him for protecting himself and our family by following current CDC guidelines. Would absolutely go through Rotorooter again if needed, and recommend to others.

Judy Lothenbach

a year ago

Our service guy Darrell was awesome. He went above and beyond his call of duty as far as I'm concerned. Would definitely use them again.

Mackenzie Patrick

7 years ago

Darrell was great. I received two calls, as they were running behind- still arrived and completed the job within the designated window. He provided a quick recap of his findings and even made two passes through the drain lines to see if he could quicken the flow. When he wasn't able to improve the situation (75 year-old house), he didn't charge me and advised me to be suspect if anyone charged me without marked improvement. Very happy with the service, and appreciative of the 6 month warranty.

Tory Schaefer

a year ago

Adam and Keith made dealing with literally a sh!+y experience as pleasant as possible!
They were professional and personable.
Thank you!

Tony Burton

a year ago

Plumber was fantastic, prior to his arrival however I was under the impression that the cost for this service was much less than it actually was. Great company, but going forward it would be great to get at least a price estimate on the range of potential fees. It may be hard to predict what may need to be done over a phone call, but offering potential costs would've ben helpful.

Brie Rettke

5 months ago

Called to get a water heater replaced. On their website it says same day water heater replacements. We are already had centerpoint here to tell us we need a new one. Rotorooter wanted to charge $99 but couldnt get anyone here for two days. That is false advertising and we just want to buy a water heater not have someone look at it again.

Chelsea Dinger

3 years ago

Our toilet overflowed a couple weeks ago and we finally got around to fixing it. Called Roto-Rooter and got a same day appointment! Brian (#936 / 21426351) came out, told us straight forward what he was going to do and what could happen when he started the process. He also told us how much it would cost before he started anything! The pricing was fair and he fixed our toilet! I would highly recommend him for your plumbing needs!

m DeLaCruz

a month ago

Zeb was AMAZING! He was super personable, thorough, knowledgeable and took his time explaining any issues/potential issues with our main drain. After working with him, I definitely have a better understanding of plumbing, particularly related to the main drain. I appreciate that he was on time (especially right at the beginning of the time window), and took his time to answer my plethora of questions. I would absolutely recommend Zeb, and he will be my go to servicer request with any future issues!

T.J. Reidy

2 years ago

The ROTO-ROOTER TEAM saved the day! Spence hardy, who I dealt with came through in the clutch! Originally, I went with a different company. The day the work was to be completed they were going to charge an additional 4500! I called Spence Hardy up to see if they could do it- I was in a bind 2 days before closing on a house I was selling- and he was able to get in the work on less than 24 hour notice. The guys who completed the work were awesome, as well. Even in a bind, the quote didn’t change! I would definitely recommend contacting Spence hardy with roto rooter if you need help and you’re in the twin cities!

Kelly Roberts

5 years ago

“The service Dave provided was great! He thoroughly assessed then fixed our drain situation. He provided us with some ways we can prevent the issue in the future and even took the time to look around the house for further problems. We were highly impressed and will continue to use Roto-Rooter in the future!”

Kristine Martinez

11 months ago

Jesse and team were great, and even though I hope to not need his services again, would definitely recommend him. Fast, informative, and friendly.

Cole

9 months ago

Amazing service. I was able to schedule online and got a text before they showed up. My service tech was very friendly and listen to my issues. We discussed the cost upfront before stating the work. I let him do his thing and before you know it he was as done and testing to make sure it drains. The sound of water rushing down the drain never never made me happier. I was super pleased with the service and how helpful the service tech was. I’ve used them in the past and will continue to use as I have not had a bad experience yet.

Robert McFarlane

3 years ago

Overall: Service was excellent. I will use Roto-Rooter again, and I recommend them.Timeliness: We used Roto-Rooter given they would arrive same day and within 2 hours. I called at 8:45pm. Brandon was here by 9:30pm.Cost: No trip service fee. Quote for the work is provided during the appointment and is reasonable. No promotions, but I did not have to wait overnight for service. There is no additional charges for late night service, Holiday service, or emergency service.Service: Live person answered the phone. I received a call within 10-15 minutes stating technician was en route and would arrive within 30-45 minutes.Brandon was great. He was professional, service oriented, and customer centric. He was everything you want in a service provider who is in your home from 9:30pm - 11:30pm. He is a genuinely nice guy.He walked me through what actions he was going to perform. Told me the cost up front. Cost did not change at the end of work performed. He walked me through what he found and fixed once he finished.He cleared our main line as well as two floor drains.

Dianne Grebner

4 months ago

Brandon was on time and very professional. He explained what was wrong with the toilet and told me how to take care of it in the future.

Jim Matson

a year ago

Jesse and Tim were here , both very professional and seamed very experienced technicians, they did the best that they could with my old main sewer system. Very nice to have my bathroom toilet back, lol. I know now to only call roto-rooter! Jim

Sarah Carlson-Bradley

4 years ago

We had a very clogged drain and dishwasher, but we were extremely happy that they were able to send someone out on short notice - that someone was Brandon and he was extremely helpful and courteous, even after having to work for multiple hours on a Friday evening to get the old pipes in our house draining again. We would definitely recommend him and will consult him in the future for other plumbing problems

Jonathan Lindstrom

2 months ago

Brandon was efficient, professional and had our drain flowing again in no time! A great experience.

Nick & Caitie G

2 years ago

Our laundry floor drain was backing up, and we were able to get a same day appointment. We were given a two hour time window, but we also got a courtesy call 30 minutes before the tech arrived, which was really helpful. The tech had the problem identified quickly, and was in and out in less than an hour. I wish it wasn't so pricey, but the service was good.

Paul Darfler

7 years ago

The tech was knowledgeable and efficient. His interaction with the customer was very neutral. I could not say he was neither friendly or offsetting. I just simply pointed him to what I knew and left him alone to service my plumbing issues. Pricing was fair as well as he was willing to make an appointment on a Saturday to work with life schedule.

Thomas pavelka

6 years ago

Brian #936 came to my house to clean out my shower drain. Very professional and straight forward with price. He did a great job was on time, and it didn't take long. I would definitely use them again.

Bren Murphy

2 years ago

Excellent customer service, professional and followed Covid safety protocols. Service technicians were very friendly, helpful and informative. They explained what the problem was and what they did to fix it. I am so thankful for their great service today. Thank you, Brenda Murphy. FYI, if I ever need service again I hope I get these two fellas😊

Scott Showalter

6 years ago

We had water backing up in both our upstairs bathroom sink and bathtub on Sunday night. I called rotorooter the next day and scheduled an appointment for Monday afternoon. The staff was knowledgeable and courteous. He fixed our pipe problems, and was on his way within an hour. I don't think the cost was too extreme and we would use you all again. Thanks

Dan Peterson

3 years ago

Roto-Rooter was professional, punctual and personable. Within minutes of making my emergency call, dispatch contacted me and a service truck was in route. My service pro, Luke was diligent and efficient diagnosing our problem and solving the issue. I’d highly recommend RR for any plumbing problem, no mater the time of day!

Kara Kuration

a year ago

Plumbers were very friendly and explained everything and quoted me exact amount of the cost before they did the work. Very happy with the service they provided and will use them again if needed!!:)

Dakota Koosmann

a year ago

We called on a Saturday as our basement drain was backing up. Jerrel, the field supervisor was out to our house within an hour and diagnosed our problem. Within another hour, Brian had arrived, fixed the drain problem and we were back to a normal Saturday. Both Jerrel and Brian were very great to work with! Very knowledgeable and eager to answer any question.

John Moore

2 years ago

We had the main line back up with roots and needed immediate attention. The technician arrived in the timely manner (early). He was kind, respectful of our home and above all skilled at the work. He left no trace that he was here and was a gentleman. We had a good chat and he helped me to understand the issue we had and even went above and beyond giving me advice on how to maintain our plumbing system. I am grateful for Roto-Rooters ability to be here promptly in a pinch. I would recommend this business!

Brandon Cox

4 months ago

Brandon was very professional and knowledgeable. Fixed the problem quick and was very nice

Brooke Johnson

7 years ago

I was so pleased with our experience. We had one employee come to our house who was very kind and easy to have in the house. Then, when we needed a second visit from them, the second employee was amazing as well! He took time to really discover the problem and then really took care in explaining things to us.I certainly don't want to have drain issues, but at least we were pleased with the employees that visited!

Johanna Andrea

a year ago

I can't thank Tyler enough. He came even though it was late, handled the job and helped us even though someone else couldn't. He is kind. We are so happy with his help for us in an emergency situation. He is a true hero.

Jill Olsen

a year ago

It was easy to get an appointment and they showed up on time. The procedure was explained and the estimated cost was up front. The cleaning to about an hour and the service person and his apprentice did a 5 star job.
Jill Olsen

Jim Richards

a year ago

Toilet was clogged with a wash cloth. I had been working on it for several days myself, but was unsucessful. I was afraid going any further on my own might result in damaging the toilet.anf mean an even more costly repair. I called RotoRooter. They arrived promptly and Josh did a great job getting it working very quickly and efficiently. Although the service was not cheap, it still provided good value. I only wish I had called them earlier and saved a lot of frustration.

Niki Garrett

6 years ago

We've needed to call Roto-Rooter twice since we purchased our 100+ year old house. Once on a Sunday late afternoon (when family was in town and with a sick baby), and once Christmas Day. They are always professional. They are wonderful and friendly even on weekends and holidays when dealing with stressed-out homeowners. The most recent Sunday afternoon technician (Steve #655) cleaned out the first floor kitchen drain quickly and efficiently. We wouldn't work with any other plumbers!

colin drake

a year ago

I called for a routine preventative sewer cleaning, just a non-emergency job. From the time I called till the time they sent a worker to my door was like 2 hours, super quick. Figured I'd have to wait a few weeks, maybe I got lucky.The job they quoted me was literally 1/6th the price a competitor quoted me at (a local twin cities big brand plumber who shall remain nameless).The guy they sent over was named Adam, I'm giving him an 11/10. He was professional and courteous, and you could tell real competent at his job.First time using roto-reuter, and within one day they've got a loyal customer now.

Billy Sangster

a year ago

Great experience Zeb was informative and very straight forward, it was a bummer to see them but glad I chose roto. I’ll call them again in a heart beat they came within 3 hours of my call. Toilets back to normal

Katherine Noreen

7 years ago

They were on time and kept me updated on arrival status, which I appreciate having a newborn at home. Our serviceman Peter was very nice and helpful, and did a very thorough job. He gave us additional tips on what we can do to maintain our pipes and keep our drains clean. He really went above and beyond in terms of the services and advice provided. I would definitely use them again!

bob fickle

7 months ago

Technician did a great job, no complaints! RotoRooter is over-priced though.

Erick Norby

6 years ago

I set up an appointment for a range of 8am -12pm. I received a call 10 am saying I'm next and a technician should be there shortly. John called me at noon to say he is sending a guy at should be there within the half hour. I called at 1255pm stating that I need to leave for work at 130pm and I'm not happy with the service. The technician arrived and Brian #936 was fabulous. He knew I was in a time crunch and he immediately went to work. The problem was resolved quickly but the waiting and the lack of customer service was horrible. Brian #936 was wonderful!!! I repeat awesome but John lack of caring of me taking a half day from work, all he could say to me was I understand your frustration, Never did he say How can I help you It was just I can reschedule. How about, What can I do for you Erick, how about I take 20,30, 50, 100$ of your bill! Something? NOTHING, Other than I'm sorry, should i reschedule? If it wouldn't of been for Brian I would of not used your service. He was great, warm, super friendly to me and my wife, and gave us useful information for the future. He was great and your customer service people were terrible. So I paid my bill in full (350.00) and would never use your service again, only if Brian was the technician.

Scott Boe

3 years ago

We had a technician (Andrew) come out and unclog another drain in our house. He was just as courteous and professional as the previous technician and provided excellent service. We will continue to use their services and would recommend them to friends and family.

FONZO

6 years ago

I had a great experience with roto-rooter.On 5/16/17 we had a drain clog fixed by Kevin,I've had his services 2 other times before. Great guy, nice personality and very professional.He finished the the job in less than 30min.I really appreciate the service provided from rotor-rooter, highly recommended ! 😄

Patrick Gornick

a year ago

I called Roto Rooter on my way home from work and was able to get a plumber sent out to me right away. I explained that the main drain of our home was backing up and I thought it probably needed to be cleaned out. Jon arrived to our home within about 1.5 hours from when I called and was very professional. He instantly confirmed what I suspected, the main drain needed a good cleaning. Jon explained to me what he would do and gave me an upfront price and broke down the cost. Within 1.5 hours the main drain was cleaned out and Jon was on his way. I highly recommend Roto Rooter for any plumbing issues - Jon was exceptional! Thank you, Roto Rooter!

Brad Karels

7 years ago

Very solid and thorough work. Snaked the main line and explained why we should probably have a camera sent down since something was funky about 30 feet out. They were able to get the camera guy here within an hour the same day and he also we very thorough and explained everything very well. The news we got was bad, lots of expensive work to be done, but they made the pill a bit easier to swallow.Also, their website almost always has a printable coupon for $50 off any service - be sure to print that up!

Lisa Plaisance

5 years ago

We were really impressed with Roto-Rooter. We worked with Josh #4348 and he was very knowledgable and explained what was happening to our drain and what he could do to fix it. He also gave us some great suggestions on what to do in the future so it doesn't happen again. Our drain is fixed and we would call them in the future if needed!

Tabitha Courtemanche

10 months ago

Using the online submission, I was contacted within an hour and less than two hours later I had a service person on site. The service person was professional and efficientand finished the job in 30-40 minutes. Highly recommend.

Caroline Hemmer

6 years ago

Roto Rooters sent Jacob to my place to have a drain fixed that was backing up. He did an excellent job and was very kind. I was also able to use a coupon to help reduce the price. Before any work was started I was given the estimate and everything the costs included. Overall a good experience.

Joseph Pipp

4 years ago

Able to schedule next day service at a time that worked for me. Tech was very professional and courteous, covering his boots while inside. He talked me through everything he was doing and looking at, giving me a good understanding of what was going on. Gave a good summary of work at the end and what I should do moving forward. Recommend Roto Rooter, especially if you get Derek #4349

Rick Mitchell

a year ago

A floor drain had backed up and we had standing water in our basement. One phone call and we had a very courteous professional in our house within just a few hours, and within less than half an hour our problem was solved at a very reasonable price. Would absolutely use this service again. Thanks!

Benjamin Fink

2 months ago

Zeb and the team came out on Memorial Day to help me with a backup in the basement. They were awesome. They showed up very quickly (within an hour), were super professional, friendly, and answered all my questions. No holiday price hikes and no BS. They even ran a camera down the line to help me identify the problems so we can start making a plan.I'm super thankful for Zeb coming out to clear our main line on such short notice!

Marie Rofshus

5 years ago

Quick response to come out and assess plumbing issue and water damage. Jason, the master plumber was very thorough in his estimate and in his work. I appreciated that he kept me informed of each step throughout the process. Myles was very helpful in initiating restoration and Pat was great to work with as well. All were very professional yet friendly. Much appreciated.

Blake Gregg

a year ago

Deyvi was awesome! He was on time within the window, was knowledgeable about our issue, quoted, and finished the task all within 40 minutes the same day I called. Deyvi ensured I understood everything and what he was doing throughout the process, will defined use again for our needs in the future

Gemma Manzey

2 years ago

Effective but so expensive. $400 for a clogged pipe that took just a few minutes. Seemed very expensive. Will probably shop around a lot more if I need service in the future. I appreciated their adherence to Covid guidelines.

Zamzam Olaad

a month ago

All I can say is TOP NOTCH!!! service was quick, friendly and done right. Showed up at the schedule window, good communication from company, very professional.

Daniel Lauer-Schumacher

a year ago

Our guy was very nice. Told us about how to maintain long term. Friendly and professional. About as good of a plumber as I have ever worked with. Kept working and testing to make sure everything was clear before he left in the basement and the other sinks in house

Nick Serati

4 years ago

We had a drain in our laundry room floor that was clogged and was causing a small amount of water backup. Our technician Kyle quickly diagnosed the problem, clearly laid out the pricing to get it fixed and went to work. He also helped remedy why it was happening and I now have a solution to keep it from happening again. Very impressed and will use Roto-rooter again. Great work.

Michelle Cruz

a year ago

This is the second time I have had to call Roter Rooter this year (unfortunately). Although it is never good to have plumbing back-up issues, I am amazed by their speed and quality of service. Today, it was less than an hour from when I called to when they arrived. They don’t just fix it, but educate me on the problem and take their time answering questions. Not cheap, but you get what you pay for and quickly.

Kelley Leaf

3 years ago

I thought the whole process was seamless and very convenient, made an appointment, they were able to get out right away, and my technician was exactly on time. The only issue was that I literally had no ball park estimate of what the service was going to cost. They said they do an individual assessment at the location, and I understand that, but I had no idea how to compare the cost of the service- could have been 100.00 or 300.00 and ended up being a lot more then I hoped it would be.

Brian McGoldrick

a year ago

The onsite service was excellent. Dealing with the people at Roto Rooter was very suspect. We were quoted a price that equaled about $750 per hour. When we checked with two other well known companies, we were told we had to pay $100 for their opinion. Due to the nature of the problem and time we went with Roto Rooter. As the crew finished we received a call asking for another $1,000 to finish the job, we pushed back and was told they would call back, they never did. Due to the way of doing business, we would never recommend Roto Rooter

Zlata Pozaic

4 months ago

We received excellent services. Thank you Zeb, much appreciated!

chris collins

3 years ago

Gerve & AndrewWonderful service fast professional got the job done in no time! Explained where the problem was and showed us to ensure no more blockage! Definitely will use there services and recommend to anyone!

jordan quinlan

8 years ago

Called to try to get pricing over the phone but was told someone actually comes out to the property to provide an estimate. I said my availability for the week to come and was surprised they were able to come out next day right away. Jeff came to our property and was very friendly and informative. I did not feel pressured to make a decision and was again surprised that he was ready to do the work right then if that it what we wanted. I would definitely recommend this company, Jeff was great to work with and solved the problem we were having in no time. Five stars for Jeff and a very happy family!

Morgan LaMoore

3 years ago

We had water back up in our basement late last night. My wife called and they were able to schedule us in for 8-10AM this morning. They showed up in their scheduled window and less than two hours later the roots were cleared out and everything was working well. It did cost $380, but it's been five years since I last had issues, so that isn't too bad. John really seemed to know what he was doing and how to get it through the tough spots.

Scott Smith

a year ago

We’ve used them before for routine matters and emergencies. This was one of the latter. I called at 9 pm, got a prompt email confirmation, they were out 8:30 am next morning and solved problem in about 20 minutes. Very satisfied.

Shawn Murphy

2 years ago

Mike was prompt, courteous, and professional. He was upfront with potential problems but didn't have us worrying. He took care of the immediate clog problem and advised us on the proper next steps. Great service, will definitely call on them again if we need a plumber.

Ericka Funfsinn

2 years ago

We had a very clogged drain. My husband and I are very handy so we went to work. An embarrassingly lengthy amount of time later, we gave up. We had only made the clog worse. I called on a Sunday expecting to pay an emergency fee. It’s a Sunday after all, that sort of a fee would be justified. This isn’t a true emergency. But, to my surprise, there wasn’t one and they said they could come out within 2 hours. Awesome! 3 hours came and went. I called again. Turns out they had called me from a number that mimics mine (and so was flagged as spam by my phone) and I missed it so they didn’t come. To their credit, I looked at my phone log and they tried 3 times and said my voicemail was full. My mistake. Then they said they could send someone as soon as someone became available. Roughly 2 more hours later, someone came out. He spent almost an hour getting out the clog (which actually made me feel better about my own ineptness at being able to solve this issue). Overall aside from the phone snafu and delay getting someone out, this was a good experience and I got a drain fixed on a Sunday. It was much more expensive than I anticipated but I think it was the going rate for the work and it turns out I’m no plumber so I didn’t have much of a choice. Now I have a working drain with a 6 month guarantee!

Hildman Family

a year ago

This would be a 5 star except I called at 9:30 or 10 pm and was told there was not any techs available overnight even though it is a 24 hour service. I was then also told it would be Friday before they would be able to be out (this was Wednesday night) and that was for an emergency (had sewer block and it was backing up into the house). I logged on the website and was able to get someone out the next day. I set it up online and by 9 AM the tech was here and he fixed it no problem. He was very informative and apologetic that we were not given service in the overnight hours. I have used RotoRooter once before and have always been happy with their services.

Alix Hiel

a year ago

Great service. Technician knew of my problem and gave me an estimate right away. It is very reasonably priced and he got to work right away. Thank you RotoRooter

Michelle Kaiser

a year ago

The carpet and wall were found to be wet in our family room. We could not find the source of the leak and assumed it was a sewer line issue. A field supervisor did the initial assessment and the drain technician confirmed it was not sewer line related. They dispatched a plumber and he found an issue with the stack pipe in the wall and repaired it.All throughout the process we we’re consulted and advised. I felt their service was fair and did not feel pressured at anytime. I recommend then highly.

Paula O'Connor

3 years ago

Luke (the drain guy, not the camera guy) was on time, very polite, helpful and careful. He didn't make a mess and explained everything he did. The price was better than we expected. We would definitely recommend Roto-Rooter - ask for Luke!

Wilbur Buchanan

2 years ago

I had a clogged toilet , it was an emergency. Within a hour a technician was at my house . The service person was professional and attentive to my explanation of what was going on. After inspecting the toilet for himself he gave me two possible services and quotes he would use.; the least expensive service first. Thank goodness that worked.

Brian Rubin

9 months ago

Our main sewer line backed up and Roto-Rooter came and took care of the clog the same night. They did an amazing job.

Michael Jones

5 years ago

I was very impressed with your service. We needed our mainline cleared out. I would like to commend Darrell #3953 for his professionalism and knowledge. He communicated my options and went above and beyond my expectations with being flexible with what needed to be done and cost. I would recommend using Roto Rooter in the future.

Emily Van Oort

11 months ago

As much as we hated finding out, the whole team was professional, kind, and quick to act when we discovered our cast iron pipes were at the end of their lifespan. Thanks folks! They also came in under our GC buddy’s quote by about $10-15,000 which we appreciated.

Todd Ulstad

8 months ago

Brian gave us options and time to decide the best decision for us. He was very knowledgeable about our system and helpful. He cared about our future needs.

Danky Matters

10 months ago

Three stars because the hourly cost is over 400 bucks, which is outrageous, but the actual service was excellent. Our tech was friendly, knowledgeable, and competent.

Jesse Klintworth

2 years ago

Was a great experience all around our plumber Louis was amazing! Very respectful and friendly and did great work! Would fully recommend using them price was not too hefty either.Thank you Rotorooter!

Jenna Johnson

6 years ago

Roto-Rooter provided fantastic service with a very last minute request. They arrived within the window of time I was promised and even called to let me know they were running a little behind schedule. The technician (Nathan - tech 92) wore protective shoe coverings throughout our home and even covered the wheels of a machine he brought in. My house was just as clean as it was when he arrived. The technician resolved the issue after trying a handful of options and explained everything very clearly and transparently (including the cost of everything). I will definitely use roto-rooter again!

LaWanda Spears

5 years ago

I really had great customer service with Darren - #3953. He worked within my budget since I wasn't planning on having a plumbing issue. Also he explain everything he was doing and why. Also, he gave me pointers on how to keep my kitchen sink/garbage disposal running efficiently. I will use Roto-Rooter in the future and also will recommend them to others as well. VERY happy with the service that I received today especially since I had SAME-DAY service.

Nicole Peil

11 months ago

Best drain/sewer line cleaning I have ever had done. Living in an older home, things go wrong from time to time. Thank God for the amazingly fast response from Roto-Rooter! I had someone at my home less than 20 minutes after I called! Very knowledgeable and professional technician. Thank You Roto-Rooter!

Allison Mihalow

2 months ago

Our main drain backed up into our laundry room on the holiday weekend. We called rotor rooter and were thankful to kmow they could help. Zeb and Spence were very helpful and knowledgeable, they explained our options and were able to clear the drain same day. Thank you for your service!

Nancy Wester

5 years ago

Our main drain in the basement of our house was starting to back up. We called Roto-Rooter in the morning and within 90 minutes, Steve #655 was at our front door. Our problem was taken care. We were very pleased with the service and the technician. We would recommend their service to anyone in need.

Jennifer Wilson

4 years ago

Luke did an amazing job. He stayed to fix our main line issue and was informative, friendly and helpful. Steve came to diagnose future problems and was helpful and friendly. Super appreciative for the efforts and plan moving forward.

robert houts

a year ago

he was very professional and enthusiastic, especially since it was end of a long day on a friday. heworked hard to ensure the draiage issue would not be a problem in my future.

Nicola Kuehn

9 months ago

Zeb and Spencer were wonderful! On time, very friendly, courteous, knowledgeable, and professional. Their service was very satisfactory. We have been highly impressed with this company, and the servicemen, and would very much recommend them!! They will definitely be our go-to plumbing company.

Mat Brutger

a year ago

Our sewer backed up and Roto-Rooter came to clean/inspect it. Claimed it was broken and that they would have to tear out our retaining wall and whole front yard to replace the section of pipe. Quoted us $10,000-$15,000 and said they would not be responsible for putting the wall back together or anything. We had another company come for a second opinion and they were able to clean the sewer pipe all the way to the city connection no problem and only cost us $380. Will absolutely never use this company again and highly discourage anyone from using them as well. It was extremely apparent that their rep was trying to create a massive project so he could get commission.

Mike Hoffman

4 months ago

Called on a Friday evening because we were having drain problems. The dispatch was helpful and the technician, Zeb, came within an hour. Zeb was very professional and knowledgeable, explaining the issue, options, and performing good work and a thorough check afterward. I was very pleased with the responsiveness and quality of the work and the time spent explaining the work

Aubrey Dutcher

2 years ago

Brian did a great job getting out here quickly and cleaning out our drain. He was professional, quick, efficient and very helpful with the drain cleaning and explanation of everything he did. Happy to use again in the future!

Debbie Lund

9 months ago

Brian was super kind, thorough and knowledgeable. Our call wasn’t easy and he made us feel at ease with his confidence and caring attitude. We will always call Roto-Rooter !

Aksel Palor-Huskey

5 years ago

Our main line was clogged and been flooding our laundry every time we did a load of laundry. I called thinking I would get a recording because I figured they would be closed. I got an actual person that helped schedule a man to come and fix it that night. The worker Jim arrived with in less than a hour of us calling and he was able to fix it that night. He explained everything in a clear and thoughtful manner. He even mentioned a few other concerns that were important for us to watch. He understood that we wouldn't be able to financially be able to fix all the issues but helped us with our biggest problem, which was the main line. He worked well into the night to get our main line clear so we could function normally tomorrow. He even made sure to use discounts where we could on our service. I was very impressed with the efficiency and quick manner Root Rooter was able to come and help fix our problem. And I didn't even have to take a day off from work to wait for them to come! Thank you so much Roto Rooter and if I have another issue I will definitely call you back!!Rachael & AJ

Jon Peterson

a year ago

I contacted several places to unclog my main line, and after jumping through a bunch of annoying hoops with no success with all of them, I called Roto Rooter. They came quick the same day and took care of it. And our service tech, Brian, was great. Much appreciated!

Pheng Vang

5 months ago

They arrived within 90 minutes to unclog my main drainage pipe after I called. Technician was very professional and informative!

Linda Carideo

4 years ago

Dennis was great - prompt, friendly and knowledgeable. He explained everything he had done and was quick to answer any questions we had. The cost was a bit more than we had anticipated, but we've never had our drains unclogged and had not checked pricing from other companies beforehand. Nonetheless, we are happy that we had this done and satisfied that our pipes are clean.

Jen Storberg

5 years ago

They did a fantastic job!! Mike #5490 was here within 2 hours of when I called. I had a toilet in the upper level of our commercial building break. He assessed the issue, got a new toilet, installed and cleaned up in just under 3 hours. Amazing!!!

Banquets Department

6 years ago

Our Roto-Rooter plumber, Steve, was prompt, professional, and courteous. Both the cause of plumbing issue and the steps that needed to be taken were explained clearly. Steve knew what needed to be done and how to do it. He had all the tools with him and got my drain fixed within an hour. Honestly, I was very impressed with the efficiency of the service, as well as the reasonable cost. Thank you!!

Alicia McCallum

a year ago

We had a main drain back-up and Roto Rooters was able to come to our home same-day. We had a technician at our house earlier than we expected and he was able to fix our issue in a timely manner.

John Rynders

2 years ago

I noticed some water backing up in my basement floor drain after my laundry machine drained, and called Roto-Rooter. They were able to send out a professional right away and they were able to clear out my main drain out to the street quickly. Very profession and knowledgeable, will call them again!

Pamela Dean

7 years ago

I got a call 30 minutes ahead of the technician's arrival and he actually arrived within the 30 minutes. We have cats and he did too, so there was some exchange of cat anecdotes. He diagnosed and fixed the problem -- which was not with the main drain as we had thought, but with the line from the downstairs kitchen to the drain, so I was very glad to have called in people who do both main drains and regular plumbing -- and he cleaned it out. He also pointed out a couple of other issues we might want to get seen to, without any pressure to have Roto-Rooter do it. He was pleasant and got the job done.

Thomas Fitzgerald

a year ago

I called the company number for service to clean out a kitchen drain and asked for an estimate over the phone to which the company representative stated that estimates are not provided over the phone. The technician will provide an estimate upon arrival and inspection of the job. The tech (a nice individual) arrived the following day as scheduled, took a quick look and then stated that the job would $430. I stated that this cost was ridiculous and he stated that the $430 cost is set by the company. If this is the case, then why wouldn't Rotor Rooter provide the customer with an over-the-phone quote?? My rationale: if Rotor Rooter provided the estimate over the phone, customers would be shocked at the cost and decline the service. Instead, Roto Rooter has the technician come to the house, where he/she provides the homeowner with the cost leaving the homeowner over a barrel: have the drain cleaned out or send the tech away and calling another company. Very shady business practice to say the least. If you can't be upfront with company-set rates for specific services, then you are likely not a reputable company. I stood by my principles and sent the technician on his way; called another company and had the drain cleaned out for less than half of what Roto Rooter wanted to charge.

Tony Baptiste

2 years ago

The operator refused to price services other then the service call even though the technician had a list of services and prices. Presumably to disable price comparison of the exorbitant fee structure. While the tech was amiable and knowledgeable I was asked to sign a damage waver prior to starting service and of course unrelated repairs were mandated due to damages that did not exist at the time of the call.

Susan Felten

4 years ago

The work was great, Ray did an awesome job on the pipe that was leaking. However the reason I gave only 4 stars is the customer service. I called and set up an appointment at 4-8pm and got a call stating that they would not be able to do that so got changed to 1-3pm, at 15 min after 3 I had to call them and they told me there would be ca call in a half hour and then an hour after that I had to call them again. So the job itself was great the phone customer service needs lots of work.

Andrew Koetz

a year ago

The technician John was on time, and I saw him pull up in front of the house and so he would not have to walk out to the street I had him back into my driveway; as I have an outside access door into my basement. John got my drain cleared shortly before a field supervisor (that John sent a message to) to stop by with a camera. We were able to see that I for sure had a root problem in about four or five places in the last 10 feet or so before the main reached the drop; and this video also assured me that I do need to get a liner installed sometime soon.

molly mcdonald

a year ago

Curtis was fantastic...I was short on time and he got right down to business and figured out what the problem was; He is courteous, respectful and quite engaging. I really great guy and everything is working properly. Thx so much for all your help!

Chris Nelsen

a month ago

We had a clogged shower drain. The clog was quite deep in the line. Zeb was able to clear the clog. He explained pricing clearly and was very professional.

Daughter Of The King

a year ago

I am a property manager so I had to use #RotoRooter to come out to our commercial property. After calling several other places and being told a technician could not come out until after the first week of the New Year, I called RR and they were able to get me an appointment for the folowing day. Technician was on-time, professional, patient, and respectful. Did a great job! Cleaned up behind himself/ put things back how he found them. Would recommend and use again if ever needed. Thanks Roto Rooter

Alison Hawkins Harmon

3 years ago

Our kitchen sink was plugged so we called Rotorooter after being unable to fix it ourselves. John showed up within the hour and had everything working in less than an hour. He was friendly, professional, and I was glad he followed the current safety guidelines. Highly recommend!

Stephanie Lee

4 months ago

Zen was one of the best plumber we have ever worked with. He was responsive and clear on his findings and he also adjusted his time for our neighbors who had shared issues.

Dan Conterato

11 months ago

We had a main pipe back up and Brian came by within the hr and efficiently fixed it at 10 pm, great guy and great business, appreciate them and will call again whenever needed

Rashelle Ngando

5 months ago

My technician, came in time and was very helpful and knowledgeable. He was able to answer all my questions and concerns I had and was very kind! Great personality! I am very thankful for his awesome service!

Fran Zamb

3 years ago

Customer service is excellent from the first “hello” to the last goodbye!Mike, showed up in a blink of an eye, assessed the situation, and told me how he would proceed. All work was timely, efficient, and masterful. He was also pleasant and practiced all co-vid recommended protocols. He is highly skilled and experienced and a long tenured employee of RR! I was able to use an online coupon which I appreciated.From the many calls I made to other businesses, I believe I could have had the work done for substantially less. However, the wait would have been 2 1/2 days to 2 weeks! Sometimes time is money, and the response here gave our family peace of mind. Thank you Mike.

Vasanth Mohanasundaram

3 weeks ago

Amazing….Reached out Roto Rooter on a Saturday night for an urgent service and they were prompt in getting me their technician the very next morning. And their technician Zeb, a thorough professional, did an awesome job, fixing the issue we had. He took time explaining the issue, going through the pricing and clarifying my doubts, patiently… I was glad that I picked the right company for the service I needed and was delighted with the work done by Zeb!!! Would highly recommend Roto Rooters for anyone looking for an urgent, odd days(24/7) and a thorough professional work!!! Great job and thank you, once again!!!

Jim Hoska

a year ago

The service tech, “Dave” was very professional, took the time to go over the bill and what he was going to do to correct the problem. Before leaving Dave cleaned up the laundry room floor and laundry tubs. Very professional.

Miranda

5 years ago

We were having an issue with a main drain in the utility room. After speaking with some local plumbers by recommendation, the PLUMBERS recommended contacting Roto-Rooter. We called at the end of the business day, and Aaron was at the house the next morning. He explained everything he did, gave us up front pricing, honest recommendation and general information that we found very helpful. I would completely recommend this company and Aaron.

Derek Steinke

4 months ago

The experience was great. Very timely and our plumber was able to sort out the issue right away.

Kirby Arloff

6 months ago

They were quick in getting out to us, and did the job thoroughly. No complaints.

Paul Jackson

2 months ago

Brian or John, here it is June and I can't get ahold of anyone at Roto rooter. Still waiting for the sidewalk in front of my house to get fixed. Maybe it was the city's plumbing problem and not ours? So what really happened? Did the roto rooter guys take us for granted? Did they take the money from us for their pockets? I will not recommend this company if all they do is screw people over.

Sam Koehn

4 years ago

I signed up for an appointment online, right down to a fairly narrow time window. Got a call before said window with a more exact time. The tech, Jeff, showed up right on time, looked over my issue, knew exactly what to do, and gave me a fair quote. The work was done within a couple of hours, and I was all set. Thanks for the great service, it was everything I needed!

Van Donaldson

6 years ago

It's never a joy to have to contact a plumber, but...we've always been treated fairly and professionally by the people at Roto-Rooter. They get the job done and if it's not done right, they will return until it is. This happened to us when our sewer drain backed up and needed to be routed out. Turns out there were tree roots that were not removed on the first visit but when a man from the company came out with a scope, they had someone out within twenty minutes to get the remaining roots out. Very happy with their service.

Benjamin Alle

4 years ago

Dave K (Tech 2666) did phenomenal work replacing our water heater! He did a thorough inspection, helped us with all our questions, and was able to install the new water heater by the end of the day. All told, inspection to install completion took just under three hours. The customer experience beginning to end was great, and we will definitely call again!

Beth Johnson

a year ago

Brian was great and was very helpful in combatting my teenage daughters hair! Great work, price a little high but I wasn’t upset because he was so pleasant to work with! Thanks!

Sheron Stewart

a year ago

John was very professional & competent. They came within the time frame stated after my contact.
Only complaint was cost to clear drain was not revealed until he was here. Cost was exorbitant ($430.00 for less than an hours work)so will not ever use them again!

Mark Endres

5 months ago

Clogged drain on a Saturday. They were here within an hour and were able to clean drain out to main. Tony was very responsive helpful and was able solve quickly.

dick lally

a year ago

I called for service on a Saturday morning and they gave me a two-hour arrival window starting with the time of my call! Others had quoted me times for the following Monday. The service tech was friendly, professional, and explained every step. He finished the job quickly and then gave me some tips to help prevent future problems. He was very careful with carpet, cleaned up, and covered his equipment in and out of the basement. I was very happy with this company and will definitely use them again.

Luciano Caixeta

9 months ago

Brian, the technician who come to our house was very professional and very efficient. In addition to fixing the issue he also took some time to explain good practices for the maintenance of plumbing.

Scott S

11 months ago

I bought a new faucet for our kitchen sink and called Roto Rooter to install it. They wouldn't give as much as a ballpark estimate over the phone, but informed me the $69 trip charge would go towards the service fee. No problem...I mean it's one faucet, right? $200? $300? Nope. Not even close. The technician arrived, looked under the sink, said that it would take about an hour and it would cost $600. No joke. $600 for ONE faucet replacement. I said that makes this a $1000 faucet. Are you kidding me? Maybe that's just the going rate these days for plumbers, but I can't even fathom what they would charge to replace a water heater. I assume $600 is a flat rate and they really should have been up front with that kind of a price tag. They wasted my time, the technician's time and gas (who was very nice) and I wasted $69 on a ridiculous estimate. Went back to Lowe's to inquire about their installation services. Flat $209, which seems just about right for a single faucet install.

Debbie Skatter

4 years ago

We had a great experience with this company. Our main drain plugged on a Sunday and Andrew Wascher (2766) came out to help us. He was friendly, hard-working and diligent. He worked tirelessly until he got everything working again. He was so pleasant and knowledgeable. A big thank you to Andrew for his great work. Hope all your employees are as great as he is!!!! Please let Andrew know how much we appreciated his terrific work this past Sunday.

James Rosenthal

5 years ago

Had a clogged up shower drain that I've used Liquid Plumber on a few times before. However, even that wouldn't work to clear out whatever was clogging up my drain now.Steve (#655) was courteous, knowledgeable, and friendly as he explained to me what the issue was and quickly fixed it. Furthermore, he explained to me some preventative measures that I could take in the future in order to help stop this from happening again.Also, I was very happy that I could schedule someone to come out on Sunday morning on Saturday afternoon with no issues. I was expecting to have to wait at least a few days before they could fit me in.I was very happy with this service and would use it again in a heartbeat.

Libby Long

5 years ago

Roto-Rooter called me 30 minutes before my appt window and was sure to let me know exactly when a plumber would arrive. He was so helpful and so friendly, I couldn’t have asked for better service. I had my garbage disposal replaced for a newer, quieter model and I’m so happy with it! I will be using them again.

Michael Weisbrod

3 years ago

I had a great first time experience with RotoRooter! It was 9pm when I found we had a backed up sewer line in the basement, and who knows how long it had been spilling over. I called two different plumbing companies (I had used both of them on previous occasions) to try to find someone to come over as soon as possible to clear the drain. One company hung up on me. The other said the soonest they could come out was three days later. Yeah right! RotoRooter answered my prayers- they sent someone out the same night!!!! I couldn’t believe it! Brian was my plumber, and he was awesome!! He worked super hard to get the old plumbing unstuck and open so he could clear two different drains in the basement!!! Thank you Brian and thank you RotoRooter!! Same day service, even at night!! You are the best!

Ann Beane

4 years ago

Very pleased with the overall experience from the phone representative to the service man who came. He had to do quite a bit of problem solving to figure out what might be going on in our basement drain. Very friendly and welcomed any questions I had. Clean-up was also 5 star!Follow-up to previous post.Service person, a master plumber, come to look at a water pipe/drain issue that has had water backing up and poor drainage in the basement sink.Very pleased with response to my late afternoon call. Really like that service is 24/7. Received a call back as to when they were coming. Prompt arrival. Service person very personable and easy to communicate with. Got the drain flowing again. Thanks so much! Will use Roto Rooter if needed again!Dave K. (Tech 2666) assessed we needed a new pipe installed by the main drain next to the washing machine and even further out due to large gaping cracks in the original pipes (1930 home). Dave was great in keeping me posted each step of the way. Very personable! After a whole day of jack hammering, digging, sawing pipes and re-cementing the floor, we now have updated pipe and new cement in place. Very pleased. Thanks!

Sid

5 months ago

The tech did a great job cleaning out our drain line, and the cost for a cleanout was very reasonable.

Marah Ruud

5 years ago

They arrived very quickly and were able to diagnose and offer a quote immediately. Dave K. was very friendly and knowledgeable and put up with my dog following him and investigating his every move. Would have them come back for any future repairs needed.

Matt Cina

5 months ago

They did a great job, my tech was excellent

AP Invoices

a year ago

Luis showed up quickly and got right to the task. Little did anyone know that it was going to be a struggle to unclog this drain/pipe. The drain split and the snake kept going down the wrong end - the path of least resistance. Luis kept at it until, finally, SUCCESS!!! He is awesome! Extremely polite, very gracious, and a diligent worker. He sweated his way to clearing that drain from hell. Luis is the man! Well worth the money spent.

Laurie Barthol

9 months ago

The tech was professional. He was able to clear our sink drains and restore the water flow. They were prompt and scheduling was easy.

Derek Batiste

5 years ago

I had a blockage underneath my kitchen sink and these guys did a great job. I got a call about 30 minutes before the technician arrived. George was friendly, took care to wear shoe covers, and explained everything to me very clearly. He gave me several options and explained the benefits of all of them and gave me his honest opinion on what was best for me. Couldn't have asked for a better experience.

Ian Osborne

6 years ago

Jim was awesome, he took the time to tell me what he was going to do, what he thought he'd find and then performed the service. After he completed the job, he affirmed what he said would happen and walked me through the issue. I had someone out previously with a camera and we saw roots about 130ft out. Jim found and pulled those roots. He was pleasant and cheerful. Great service.Thanks!

Elizabeth Psihos

7 years ago

I was very happy with my service! I'm sorry I don't remember the technician's name, but he was very friendly and knowledgeable. We had some seriously messed up drains, and he kept working at it until everything was running properly. He then left me with something to use to maintain my drains going forward. I was very impressed with his dedication, attitude, and ability to help me understand what he was doing and how everything worked. I will definitely call them if I run into problems in the future!

Alistair White

4 years ago

Dispatcher sent out Derek the same day and got the clog shifted easily, very pleasant experience working with their staff! Problem turned out to be worse than expected but additional work get scheduled asap. All of the team were great and it was particularly nice how courteous the staff were with wearing shoe covers on their feet and equipment.

theresa veldhouse

a year ago

I called on Thursday while on vacation but no one cleaned up until Monday when I heard back that they left without cleaning up. I had to return a day early to get it straightened out. There was much confusion in communication with the person I called, the people who came out that were supposed to clean up the water. Once it got started though everything was great. They worked hard to fix the errors and I was lucky it was clean water. It took a few returns to complete instead of just one trip. Don’t know how they missed the very wet carpet that had tape on it marked to dry out.

Claudia Rudolph

a year ago

Tone Webster came out (right away!) and absolutely solved my problem! He was clean and effective and patient with me. He answered all my questions and helped me understand how to avoid future issues. He totally cleaned up his work! What a great experience for me!I would highly recommend Tone to anyone who needs help with drain/plumbing issues!

Diane M

2 years ago

I called Roto Footer for a clogged drain in our laundry room. The receptionist was able to schedule a same day service. I received a call before the tech arrived to our home. Al was very professional and knowledgeable. He cleared the drained pretty quick and cleaned up after himself. He made sure the clog was gone as well. Al gave us some advice on what to look for as homeowners to prevent costly repairs in the future. Overall, we are pleased with the service.

Curtis Hynes

a year ago

I really appreciate how quickly your company came out on such short notice. I work at a hotel and the service was provided to a guest in one of our rooms. They were very pleased and said the guy was very professional and explained everything in detail.Thank you again and I highly recommend your company.Curtis Hynes

Amy Harter

2 years ago

Great customer service! Someone even came out to assess any clean up we might need as well and gave us a few tips. They came right when they said they would and with COVID they followed all protocols. I felt very safe and protected while they cleaned out our main sewer line.

Twin Cities MN Days for Girls Team

3 weeks ago

The technician was knowledgeable, professional, had the right equipment, gave a good explanation, and sold in a timely fashion.

Connor Duffy

a year ago

Our technician Luis came out when we had water backing up into our basement. He was very professional and explained clearly what was going on and what needed to be done. He was always upfront about the cost and made sure to ask before he did anything that would cost more or cause concern.I felt I understood what was going on as he worked through the process and he went above and beyond to make sure the problem was fixed before he left. He stayed until nearly 1 in the morning on Friday night to make sure our pipes worked. Between carrying multiple pieces of heavy equipment up and down the stairs and snaking multiple water main access points he finally was able to clear the clog.What really stood out is the attention to detail when he cleaned up. He put everything back where he found it and if I wasn't there to see it you would hardly know he had even been there.I am happy with the work that was done. It cost about what I expecting for getting emergency work done. Luis did a great job and I would recommend his service to friends and family who are in a pinch.

Samantha Sather

3 years ago

Mike came out on Easter Sunday to fix our backed up plumbing issue. He arrived quickly after my initial call, and had the job wrapped up within an hour. I would highly recommend roto-rooter!

Scott Smith

3 years ago

We had a non-emergency but pressing basement drainage problem. Called RR, they had someone out within an hour, fixed the issue to our satisfaction and explained in detail what was happening, why and what we could do to prevent the problem from recurring. Excellent service and professionalism. Brian (#936) is a great representative and a credit to the company.

Brittany Rowe

4 years ago

Two thumbs up. Very impressed with the service. Fast, professional, and very informative.Josh was at our house within a few hours of our call and he found the issue within a couple minutes. Before we knew it he was done and everything was cleaned up. He gave us some good tips and tricks on hour to keep our drains clear going forward as well. I also appreciated that he wore booties over his shoes when in the house. Will definitely use them again and would highly recommend them.

Nick Benedi

8 months ago

Brad arrived on time and did a great job fixing our plumbing issue (main drain clean out) Brad was courteous and respectful of our home and left his work area neat and clean. Brad took his time and didn’t seem to be in a rush to get the job done. I would definitely call Roto Rooter again in the future.

John Callahan

4 years ago

Very positive experience with my bathroom sink drain backup. Almost instantly after inquiring, I had an appointment scheduled for the very next day. Richard did a great job. He was polite, professional, clean, and efficient.

Annastasia Helland

3 years ago

Roto-rooter was a life-saver and great to work with. They had an extremely fast response time (on a Sunday night!) and the technician Mike was very knowledgeable and friendly! He helped us solve our problem quickly and set us up with some follow-up appointments for clean up. We felt very taken care of!

Mike Nicholson

a year ago

We discovered our 97 year old pipes were clogged with roots on a Saturday morning. Roto-Rooter arrived quickly and did a great job taking care of the roots. The drain is clear, and we're grateful everything is back to normal.

Gary Glick

4 years ago

The guys came out right away and got the clean-up done quickly. They explained the scope of the remediation clearly as well as the timeline. All of the damaged drywall, trim and insulation was removed from the site immediately.I can’t say enough about how well my project went overall. Great communication, and they showed up when they said they would. Would absolutely recommend Roto-Rooter.

Hassan Nixon

a year ago

Great customer service. Called and had a technician out within an hour. Brian was very professional and informed me of each step performed as he was in the process of clearing the main line.

Ron S.

7 years ago

I was very pleased with the service from Roto-Rooter. The water backed up in my basement laundry room on a Sunday morning after doing a load of wash. I called the local office and someone came to my home in less than an hour. They determined that the sewer line from my home to the street had an obstruction, probably tree roots. They brought in their equipment and had the line open in about 15 minutes. I also had them look at my kitchen sink because the water sometimes ran slowly down the side with the garbage disposal. The service person said it looked like the hole in the splash shield had shriveled up a little over time and if I opened it up slightly, that would probably fix it. He said he could run the snake down the drain for an additional charge, but that it probably wouldn't help. I appreciated his honesty. After they left, I tried enlarging the hole and that took care of the problem.The technicians were friendly, knowledgeable, and didn't try to sell me more than I needed. I also didn't get sales pitches for other services, which I appreciated. I was extremely satisfied with the service from Roto-Rooter and would definitely call them again.

K Hill

6 years ago

Darrell at RotoRooter was very determined to give the best service. He reviewed my previous service calls, asked questions and was full of helpful information. Excellent service! I gave 4 stars because I scheduled online the first time and nobody showed up, definitely call to make the appointment.

elizabeth shaw

a year ago

Our sewer drain was backing up, and because we have other projects happening at our house, we needed the clog cleaned out today. The service we received was good and professional. We are grateful to receive expert, timely help.

Emily Daniel

2 years ago

So glad we called Roto-Rooter. Our drain clogged on a Sunday morning before a very busy week. The customer service line was a great help and Robert was at our door within two hours of calling. He was professional, informative, and he got the job done.

Brenda EB

10 months ago

Jeffrey arrived quickly, exactly when I was told he would, he wore a mask while he was here, and he diagnosed my floor drain clog accurately. He was very skilled! Everything about the service went smoothly-Jeffrey provided a price quote and cleared the drain within about 30 minutes! He was professional and he cleaned up afterwards. I am completely satisfied with his work! He also provided me with a coupon upon request! I honestly have not had a better experience with a technician previously! Before he left, he gave me helpful advice and directions on how to maintain my drain lines in the future. In all honesty, in the unfortunate event that my main drain becomes clogged in the future, I will absolutely call them again, and I will be recommending them to my friends, relatives and neighbors!

Julia Rokhinson

9 months ago

Brian came out today to fix a clog in our main line. We were so happy to have it fixed quickly and back to fully operational! Thanks so much Roto Rooter!

Janice Lohman

6 years ago

I was really pleased with the excellent service I received. I had a leaking faucet replaced and shutoff valves installed. The job was done quickly and the result is beautiful. Jake did a great job. He was friendly and efficient.

Meg McDougall

a year ago

Put a request in for a thanksgiving-induced clogged drain at 11p last night and had a dispatch call at 745a, plumber was at my house by 830a. Wonderful technician, super knowledgeable and helpful. Great experience amidst a stressful hosting situation.

Sean McCullough

5 years ago

Our technician Michael was friendly, honest and efficient. He came to fix a leaky pipe, and ended up pointing out a number of other serious issues with the plumbing system. He was patient during our necessary calls to the home warranty company, and respectful of our time and investment. I didn't have the best interaction with their scheduling/dispatchers, but Michael made up for it with his great service.

Tim Sullivan

a year ago

Brian was very professional and efficient. He was quickly able to diagnose where the problem was with our drain and explained how we can prevent big problems in the future.

Becky Tungseth

3 years ago

A backed up sewer is not fun but Roto-Rooter promptly responded to my call and showed up within an hour to fix the problem. Brian (#936) was professional and knowledgeable, asking questions and providing information to help alleviate future problems. He fixed the problem and told us what he found. His mild manner was very helpful in our interaction. Social distancing and no contact was maintained so I felt safe.

Susan V

2 months ago

Floor drain in our laundry room clogged and caused our washing machine to back up all over the floor. Brandon answered our call in record time and had the drain cleared quickly. He was courteous, professional, explained everything that he did and why. Great value and service!

Kathy Ristow

7 years ago

We called Roto-Rooter to open the kitchen drain which was completely plugged. Adam #3156 arrived shortly after our call and got the drain open within a short time.He was very friendly, professional and efficient. Thanks for the great job and the speedy response to our call. Very much appreciated!

Chris Javes

8 months ago

Brian was professional and very knowledgeable. He answered every question we had, very personable also. Would recommend and use roto rooter again

Debi Fink

4 years ago

Excellent service. Jesse and Luke came out same day and gave me estimates on my basement drain pipe. Quick and efficient service. They explained what they were doing very well and ways I could prevent clogs in the future. They were very helpful!

Michael Burk

6 years ago

Can't recommend enough. This was our second time using them within the year for tree roots in our main line. We called Roto Rooter at 2 pm, they said they'd call when the tech was 30 minutes away and they did at 5:30. Dennis showed up before 6 pm and was courteous, professional, and friendly. I showed him where the clean-out was, he explained exactly what he was going to do, how much it was going to cost and how long it would take. No sales pitch, no 'oh by the way I just found x and it's going to cost y much more' no lectures about how we've got bad pipes and shouldn't use them until they do thousands of dollars of repair. He fixed the problem for the cost he said and left with a smile. A real pro all around and a great experience in a trying time. And it was affordable. Thanks Dennis!

John Brosius

3 years ago

Roto rooter returned my call and scheduled service almost immediately. Brian was available first thing in the morning and fixed our drain promptly. He also offered suggestions on how to avoid these problems before they result in a clog.

Randy Anderson

2 years ago

Anthony from Roto Rooter came and took care of our backed up drain in a timely manner. I was able to book online and get service quickly! We have used this service in the past so I knew who to call!

Mike Barnett

5 years ago

Derek from Roto-Rooter arrived within an hour of our call on a Friday night. He proceeded to clear our clogged main drain all the way out to the street. Kept me updated at each step in the process. He was very friendly and professional top-notch service. I highly recommend!

Kristin Docken

3 years ago

I called for service and had a tech at my house less than two hours later. Mike was extremely professional, thoroughly explained his plan, provided pricing up-front, and persistently worked until my drain was clear. I appreciate the prompt service that was provided, and will continue to use Roto-Rooter for my drain-clearing needs.

Emily Kossila

5 years ago

Aaron was super kind and went over the top to help clear our floor drain. He was really upfront and gave us tips for how to prevent buildup and have good maintenance. The flat rate is a lot, but that's plumbing. Was very happy with his courtesy and customer service

Mazie LaSalle

a year ago

I had a terrible water sewage backup in my basement. They came out before the job and told me honestly about the problem. They were very nice and respectful and had professionals to help with each problem. They cleared my drain and were clean and respectful of my home. This is by far the most prepared and professional plumbing business in the area. They had all the best equipment and really well trained professionals. Jeb did a fantastic job. Thank you.

Karna Anderson

3 years ago

The roto rooter tech came on time and if I could have gotten off work earlier they could have even made it earlier. I appreciated the call for when to expect their arrival.I was told the price of the service I needed and could decide whether we wanted to continue. The process didn’t take very long and it cleared the two sinks that weren’t draining. Thankful to have unclogged sinks again. Putting in my laundry right now.

Roto-Rooter Plumbing & Water Cleanup