General Rooter Sewer & Drain Cleaning

We had repeated problems with a backed-up toilet and had plumbers out many times to clear the clogs. Rob and Jose from General Rooter not only removed the clog but also determined why the toilet was clogged so often. By running their fiber optic camera down the pipe, they found two what they called “bellies,” low spots where the pipe had sagged and didn’t drain properly. This, along with cracks seen in the video, requires us to excavate the cement slab to replace the pipe, and Rob referred us to a plumber they trusted to do the job well.

They could have just cleared the clog but went further to provide a solution to prevent reoccurrences. Thank you General Rooter!

Rob is FANTASTIC! I'd give 10 stars if I could. He has a problem solver mindset and clearly enjoys what he does and helping people. The clean out in my basement was covered by previous owners during a remodel. He inspected the plumbing and the stack, theorized where the clean out was and called the city of Mtka to get the floor plans and confirm! (He was right - it was where he thought it would be). Talk about going above and beyond! 1 in 100 plumbers would do that, in my experience. Then he and his crew got after it and did a quality job. I was in the other room while he was working and I could hear him talking to his crew mate, saying things like I want to be sure we do this right. So rare to find someone this good, thorough, and vested in his work. Thank you, Rob! You are a true gem!

very prompt and professional

Rob was kind and helpful, and took time to help us understand how he fixed the issue and how we can prevent it in the future. Great experience!

One call does it all. Rob is the real deal.
Great working with a small business.
Rob jetted out my kitchen drain and the gurgling is now gone.
No harsh chemicals were needed.
2 Thumbs up.

The General came out and cleared my drain. They made a big mess turn into not a bid deal at all. Thank you so much for being honest, upfront, clean, and prompt. I called three other companies, that were to busy, but the GENERAL got it done right away for me. They will be my first call, next time. Thank you so much GENERAL-ROOTER

Exceeding expectations for pricing and service. Cleared both toilets while increasing the flushing flow.

When sand fills up my drainage pipes, General Rooter is my first call!

Fast, same day service to thaw my frozen line. A little expensive, but what isn't these days.

An absolute top tier, knowledgeable, professional full service plumbing company. I have an old (100+ years) south Minneapolis house, that occasionally shows its age in many ways. In this chapter of “My Old House”it’s all about the main line out of the house, connecting to the city sewer system. Yes, the guys from General had to tell me the bad news that it needed major repair, but the professional way they handled and solved the problem was, truly, second to none.

Every plumbing need I have, moving forward, will be with General Rooter. Every. Single. One. As I said, my house is old - I’ve dealt with other plumbers over the years. None compare to General. Robert and Jose, you guys really are the best!

Similar to other reviews (wish I would've seen before calling them) they forced me to sign an agreement for $445 to clear a clog just a few feet beyond the kitchen sink trap. Wait, it gets much worse. They ran the snake through the vent pipe and told me this is a bad clog. I asked how he could tell because the snake was whipping above the roof line. He pulled it back in and jammed it so hard downward that it broke the PVC drain pipe, destroying my bathroom ceiling and insulation with 2 full sinks of water. Two guys stood there while I tore down the drywall to find the break. They said it's not their fault because there was no purple primer showing on the PVC pipe and joint. I told them it's never leaked since 1983 when the home was built and that there's such a thing as clear primer. He denied the existence of clear primer. They left me with a broken pipe and huge mess. Cost to repair was 3 days from my job and over $300 of materials (I did all of the work myself). These guys only care about money. Worst contractor I've hired in 35 years that I've owned properties. The two tenants living in that unit can attest to all of this and were also inconvenienced for 3 straight days. I would give them zero stars if possible.

After going a week with backed up sewer in basement I called General Rooter. They did a complete fix on biggest problem and in one day I had water and no backup in basement. This company is very professional, and honest. I was updated on every step they did to fix problems. It was wonderful that Jason and team helped me. I highly recommend this Company!!!

Absolutely wonderful gentleman, Rob and Jose were professional and on time. Would recommend 1000% ❤️ Oorah 🇺🇸

Had grout blocking my laundry drain pipe. They cleared it and it works perfectly.

I had a plugged kitchen sink. They arrived on time and even before they did any work they told me the total cost would be $450. They removed the drain trap under the sink and then ran a snake through the pipe. It took a total of 10 minutes to do this. They unclogged the line but I thought $450 for 10 minutes of work was a bit ridiculous. I will never use them again or recommend them because of their inflated price. When I initially called and asked how much it would cost, I was told the trip charge was $59 and then there would be additional cost depending on what work needed to be done. It would have been nice to know upfront that for a simple drain clog the minimum price would be $450. I have never spent this much money before to unclog a drain. With previous people, I was billed after the work is complete because it depended how much time was spent on the project and what was involved.