Description
There's a reason they call us Mister We're here to meet and exceed your plumbing, drain and sewer needs. We are family owned and operated. We treat our team members like family, so they treat our customers like family. We are licensed, bonded and insured. We live by the Neighborly, Done Right Promise “It’s not done, until it’s done right!” We are the plumbing, gas, drain and sewer experts because it’s all we do.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Any Plumbing Service, Appliance Installation, Backflow Preventer, Backflow Prevention Device Repair & Replacement, Backflow Prevention Device Replacement & Installation, Bathroom remodel, Bidet Installation, Boiler Installation, CIPP Sewer Lining, Clogged Drains, Commercial Services, Diagnosis And Check Ups, Dishwasher Installation, Drain Cleaning, Emergency Plumbing Repairs, Emergency Services, Emergency plumbing, Faucet Installation, Faucet Repair, Frozen Pipes, Frozen pipe repair, Garbage Disposal Repair, Gas Line Repair, Gas Line Replacement & Installation, Gas line replacement, Grease Trap Repair, Grease Trap Repair & Replacement, Heat tape installation, Hot Water Dispenser, Hydronic Heating Repair, Hydroscrub® Jetting, Install gas line, Install laundry tub, Installations And Upgrades, Leak Detection, Leaking Faucets And Toilets, Leaking Pipes, New Plumbing, Plumbing Diagnosis & Inspection, Plumbing Repairs, Plumbing Replacement & Installations, Plumbing System, Plumbing System Maintenance, Plumbing Vents, Plumbing Video Camera Inspection, Preventative Maintenance, RPZ testing, Repair gas line, Residential Services, Rooter Plumbing, Sewer Line Repair, Sewer Line Repair & Replacements, Sewer System Backups, Shower Repair, Sink Repair, Sprinkler System Installations, Sump Pump Backup, Sump Pump Repair, Sump Pumps, Sump pump service, System Maintenance And Cleaning, Tankless Water Heaters, Toilet Flange, Toilet Installation, Trenchless Sewer Line Repair, Tub Repair, Video Camera Inspection, Water Heater Installation, Water Heater Repair & Replacements, Water Line Repairs, Water Line Replacement & Installations, Water Softener Installation, Water Softener Repair, Water Softeners & Filters, Water Treatment, Water Treatment & Purification, Water Valve Replacement, Water line repair,
Reviews
I will never recommend Mr.Rooter to anyone. I would give them a negative star if possible. The employees are very kind and informative, polite and professional, that's all I can say positive. This company charged me 1,400 dollars to clean my line, but we're unable to succeed and offered no discount. Than, wanted to charge me 18,000 to fix the line. When I told them I found another company that can do it for 6,000, they insisted that the other company was a scam and couldn't be trusted. Turned out the city actually paid for some of it and it only cost me 4 grand. Mr.Rooter is well known, but they over charge way to much.
Christin Salsbury
4 years ago
My wife and I called Mr. Rooter Plumbing in a panic on a Sunday afternoon after the drain in our laundry room and the drain in our lower level bathroom shower were backing up. We of course tried to fix it ourselves, but that was an unsuccessful waste of time. We knew we need a professional. I know it is probably not typical, but they literally had someone at our house within 30 minutes of our call! Our service professional Rob was kind and couteous. He was very professional and didn’t mind answering my numerous questions. He always covered his shoes and laid down tarps as to not get anything on our carpet. He quickly diagnosed that we had a clog in our main line and cleared it without issue. I would high recommend Mr. Rooter Plumbing and their service professional Rob L. Thank you for the great service.
Maray Singleton
a year ago
Neal and Alex were amazing! Answered all my questions thoughtfully. Explained what needed to happen next. Neal and Alex were great to work with.Thanks Neal and Alex :)
Jill Anderson
2 years ago
Dillon and his crew were awesome to work with. Very professional!! Highly recommend.
Emilio Bettaglio
4 years ago
Very punctual, knowledgeable and courteous technician Roman Dahms. Did a wholesale analysis of the entire plumbing system after performing the repair which he completed quickly. He proceeded to clean after his work more thoroughly than other companies that we’ve used in the past.
Praveen Sreekumar
a year ago
Service is good, but pricing structure is bit expensive even for a tiny bit of work. They typically replace stuff when they try to fix things.
Louis Porter II
4 years ago
Brandon M. and his trainee, Roman, did outstanding work unclogging our drain. They were professional and polite. Mr. Rooter is our first-choice plumber!
Samuel Zalanga
3 months ago
The person who came to assess the situation was very friendly. Although the cost was somewhat high, but he provided an excellent explanation for the reason and in any case it is the head office that decided the cost. He did an excellent job and our problem was solved within a very short time. I will recommend Rooter Plumbing to anyone in need. They respond very quickly.
Sibini Bholanat
2 years ago
Mr;Dillon Roden.Was very professional; funny and I love that he explain on what hw was doing.It shows good customer service.He made me laugh out so loud.Thank you very much!!!
Ken Bartlett did a great job installing a no salt water softener and a reverse osmosis system in my home. These water products were ordered through Pelican Water Systems. Many plumbing companies were not willing to take on the challenge of installing both of these factory direct systems--either they didn't install other company's products or they didn't have the tools to install both of these. Over the course of a month, I looked into several different plumbing companies before deciding to go with Mr. Rooter. Your flat rate, competitive pricing, and friendly staff stood out from other plumbing companies. Ken's can-do attitude combined with plumbing expertise were noteworthy.
Bob Stoeckicht
6 months ago
Stephen did an outstanding job. He was professional and patient as he did his troubleshooting and resolved our drain issue.
I cannot rave enough about Mr. Rooter Plumbing. I unfortunately have had my fair share of plumbers and drain companies out to my home over the last several years but this is the first time I've tried Mr. Rooter Plumbing. I had a broken pipe that I discovered around 11 pm on a Friday evening that had caused a significant flood in my basement. I called several 24 hour plumbers to no avail. I finally reached out to Mr. Rooter and Josiah was at my home within 40 minutes. Josiah was phenomenal. He was friendly and professional and assessed the situation quickly. Unfortunately due to a faulty shut off valve, he could not turn the water off with the house access. He suggested we search for the city's water shut off access (which I only had a vague idea was in the front yard somewhere) to try to shut it off that way. We then spent the next 30 minutes (at midnight) shoveling the front yard looking for the access plate. The entire time Josiah was in a great mood with suggestions and friendly conversation. We finally decided to search for the City's after hours emergency line. After a call to the city, they sent out a technician. We had discussed that Josiah could leave for the evening and Mr Rooter would send someone back out the next afternoon to finish the repair as we did not know how long the city would take to get the water off on their end. Josiah was still present, finishing up paperwork, when the city technician arrived. Josiah then stayed and spent the next hour or more working with him to try to find the access plate - and then another 30-45 minutes trying to get the water shut off in the yard. This was FAR outside of his scope of responsibility for this job. Once the water was off, Josiah was able to do the repair and the city was then able to get the water turned back on. Josiah stayed for almost 4 hours working on this repair, in the middle of the night, and I was only charged a small dispatch fee not much more than what I've paid to other plumbers for jobs during standard hours (in addition to the cost of the repair itself). I hope I won't need another plumber anytime soon; however, if I do, Mr. Rooter will be my first call.
George Pichler
10 months ago
Patrick was incredible.his work was quick but thorough and he didn't pressure me for unnecessary upgrades. I will be calling back if I ever have plumbing needs in the future.
I had issues with a clogged kitchen sink. Called to setup an appointment for next day but they had a guy that was able to come out the same day. Only a couples hours later a gentleman named Roman came out to give me a quote. He is a nice man with very positive attitude. He assured me that he have my problems fixed today. Not long after kitchen sink is clogged free. I became a member and will be using their services from now on. Thanks to Roman and his expertise and the whole team from Mr. Rooter. Happy and satisfied customer.
We had excellent and Swift work from Dennis!! He was kind courteous knowledgeable and cleaned up after himself! He wore his shoe covers and that was impressive! we will call mr. Rooter in the future if we need to.
There are very few companies I trust with my house for service, BUT Mr.Rooter of the Twin Cities is one I trust the most with all plumbing. Thank you to Aaron and Alex for cleaning out my main drain, very professional and experienced.
FIGTree Enterprises
a month ago
Absolute great customer service! Patient and got the job done!Arrived on time, friendly, consistent communication, we are very pleased with the work done and patience.He called in back up for tools and the both of them worked together! Job well done
Alex Inamagua (Alexito)
a year ago
Amazing work and friendly service. We had a few things we needed fixed and the serviceman was 100% on point. I mos def recommend this company for everyday commercial needs
NShuaX Vajmim
2 years ago
I hired through Thumbtack to fix my kitchen sink. The water flow kept cutting out after I turned it on. I was pleased with how fast they responded and was able to get the work done at a great price. Josiah, my repair guy, was always on time, was patient, opened to my suggestions, explained everything thoroughly, and gave me different options after examining everything. After installing my new faucet, they even cleaned up afterward and took away all the packing materials! Great job! I will definitely call them again for other repair services!
Chris Flaherty
3 years ago
I totally recommend Me Rootor, excellent customer service and support, I'm glad I made the right call, they helped me with all my plumbing needs. I will recommend them
Lynn Gliniany
4 years ago
Had an issue with water pressure when turning on a second water fixture in the residence on 05/23/19. The Service Professional (J. Miller) arrived promptly at 12:10 pm.After checking water pressure with and with out turning on a second water fixture he was not quite sure what the problem may be.He however contacted the master plumber back at the shop to discuss with that individual.He then contacted the city water department and discussed issue with them. He was advised that there is possibly a leak or an obstruction in the main waterline that runs between the street and the meter inside the residence. I was provided a phone number to call and request an appointment for the city to come out and check the water line from the street end.Service professional was very professional and explained things in great detail before leaving from the residence. Would recommend this company for any plumbing service.Terry G.
Nicole Raverty
a year ago
Shout out to Kris who delivered amazing service! Thank you so much! Job well done!
Labibah Buraik
a year ago
Patrick was amazing. He not only answered all of my children’s curious questions about plumbing and his gear but his work ethic clearly showed. He prepared me for the worst but was able to repair a horrible drain clog. I am beyond grateful for the quick response and repair. Having a clogged sink in household of 9 was an absolute nightmare.
Steve Mouchet
6 months ago
I experienced one of their drivers driving in an unsafe manner.I contacted the company two weeks ago via website with no response...0 for customer service...
From scheduling the initial appointment to service completion, Mr. Rooter Plumbing was prompt, courteous and professional. The turnaround time for an appointment was within 48 hours. The tech who arrived (Derek) was knowledgeable, he went above and beyond in helping install my new dishwasher and install the water lines for my new refrigerator. Derek explained everything to me about my new appliances and how to prep them with the first use. He was professional throughout the appointment and had everything he needed to complete the job same day as providing the estimate. He was fair in pricing and showed me all the options available to me based on the work I wanted done.
virginia engen
3 months ago
Ruslan was very professional. He took a little extra time to make sure my sink was working. He explained everything to me and made sure I understood. Good company I will recommend it to everyone.
Rebecca Bergen
3 months ago
My grandparents have been having a lot of issues with pipes leaking and bursting in their home. They called Mr. Rooter and they sent sent someone out as soon as they could. Ruslan was AMAZING! He was very professional and kind. He was also great at explaining the problem and the solution in terms they could understand. Highly recommend Ruslan and this plumbing company in general.
Brenda Himrich
2 years ago
Eric Theis was very professional and nice. He was able to get my favorite earring out of the drain, unclog two drains, and left the space cleaner than it was he arrived.
Nancy Wodziak
2 months ago
Royce, Jashon, Daniel. They did a great job installing a sewer liner. So happy with the work performed.
Jonathan Kent
2 weeks ago
Great service from Patrick, one of their licensed plumbers. He was very generous with his time, super patient, and answered many, many questions :). It was clear he wanted to do an honest, thorough job and not just try to get us to pay as much as possible. Would recommend and use their services again.
I called regarding my floor drain being backed up in my laundry room. They sent someone out the very next morning. Tyler was my service professional and he was great. He was prompt and very professional. He made my whole experience flow smoothly from beginning to end. I would highly recommend this company and am very satisfied with the job they did.
Shirley Raiter
4 months ago
The installer, Rob was very nice, explained everything and was very professional. The lower stars were for the pricing. I thought the price was to much.
branden gonzalez
5 years ago
This company is absolutely amazing. I've worked with them for almost 7 months now on an everyday basis and it has been nothing but positive. Everyone in house is extremely helpful and kind and their techs are knowledgeable, kind, professional and most importantly time efficient. Whenever I have regular or emergency work Mr Rooter always guarantees me a time in the schedule that doesn't fail. I'm very proud to say we have such a reliable company on our side. I always let them know that their time and services are greatly appreciated simply because they are. If you ever have any issues do not hesitate to give this company a call FIRST.
James Henderson
3 years ago
I have nothing but great things to say about the two professional Mr Rooter Plumbing sent to me to do the job. My shower looks great and works great. YES I would call them again and I will let my family and friends know about this company. Thanks for everything
Roman Dahms was our service tech and he did a fantastic job! Arrived on time, explained what he was going to do, did the job and cleaned up afterward. We always get great service from Mr. Rooter, but Roman was especially good. Thank you!
We had Mr. rooter repair. Gas leaks. Great service. It seemed pretty expensive though.
Replaced kitchen sink. Excellent friendly professionals!
Rock Winston
8 months ago
Aaron did a great job unclogging our kitchen sink today! He worked with my partner Pamela and we would highly recommend both Aaron and the company.
Jerrald Spencer
4 years ago
Branden came earlier than expected and in a food it was very welcomed. He was knowledgeable, quick and went above and beyond.
Alexa Fagerness
a month ago
I had the lucky chance of needing my drain pipes replaced. I had first called Hero Plumbing, but that experience wasn't the greatest. After their tech fled my basement I did some research and decided to give Mr. Rooter a call. What a GREAT choice it was. Both Aaron and John were professional and straight to the point. Not at one point did I feel like I was being taken advantage of. They did what had to be done, even though it looked like a long and tedious job. Thank you guys, I can do laundry again! I highly recommend Mr. Rooter for any and all of your plumbing needs. Fair pricing, professional staff, and easy to set up the appointment. 5 stars all the way!They also have a membership that's more than worth it with big jobs. 5 years of coverage!
Antonio McDonal call Mr. Rooter and Roman came out the same day. He was very knowledgeable and explained my choices in ways I could understand. I appreciated the fact that he suggested more permanent solutions rather that a “band aid” fix. I trusted him from the beginning. Thanks Roman and Mr Rooter for making this a great experience. With the purchase of a Membership, Antonio now has a personal plumber for all 3 local properties!
Called around 9am had a tech out and issue resolved by 3:30pm. Had old valves that finally died, and needed replacing asapJon the tech was professional, quick and personable. I felt very comfortable with him resolving my issue. Seriously whomever is Jon's manager should give him a raise.
Christina Becker
4 days ago
Ruslan and Mike came out to replace my hot water heater, and troubleshoot/replace pipes. I was very impressed with their communication as they completed the job, their professionalism and respect for my home/pets, and Ruslan’s friendliness and transparency of the work that had been completed and what needed to still be done. Definitely will use for future needs!
Prompt, courteous, and respectful. Did a good job and I was impressed with technicians Eric and Josh.
They were at my house within an hour, at 11pm! I will recommend them to anyone who needs plumbing needs! Life savers!
The team was very professional. They were on time and they did a good job. Thanks
Kimberly Aldrich
a month ago
Was somewhat ugly at one point! I thought we might have to move! But, the guy got it all under control! (Did not know how to get rid of mice though....
The Service Professional, Neal, was phenomenal!!! He explained exactly what needed repair/replacement, what it would cost and once I approved, the job was done exactly as promised. I am SO thankful I went with Mr. Rooter Plumbing of The Twin Cities!
Laura Sokol-Kraft
3 years ago
Kris and Jake went above and beyond the call of duty. We had Kris at our house for a plugged sewer pipe and with a lighted scope identified a large disc that was plugging the pipe access to the street. The disc was unreachable by any equipment they had or we had in our house. Kris came back with Jake, whose long skinny arms were just long enough to reach the disc and pull it out. This saved us having our basement concrete broken up to access the pipe just to retrieve the menacing disc (which turned out to be the optional flap to stop sewage backflow from the street). They saved us over $1500 and a lot more hassles with their creative. out-of-the-box thinking and going above and beyond what we've seen with other plumbers. I would HIGHLY recommend Mr. Rooter!!!
Christina Vescio
2 years ago
The guys came out within a couple hours of us calling. Diagnosed the problem and fixed it in under an hour. Service was professional, informing, and affordable. I highly recommend these guys!
scott schroeder
3 years ago
Ken Bartlett, thank you for your promptness and professionalism. We couldn't be more pleased with the excellent work and service. 5 stars to Ken.
Patrice Lepage
2 years ago
Very pleased and happy with the work that the crew performed at our home. They installed a new tub, shower plumbing, and repaired some bad pipes. They were so efficient and Craig was extremely helpful whenever I had a question he would respond quickly. He took photos of the job before and after and was neat and friendly. I will hire them again and I am already lining up the next job. Highly recommend!!
melissa Tommerdahl
3 years ago
I have used Mr Rooter a few times and it's safe to say I will never use another plumber again. Their customer service is amazing. They take the time educate me throughout the process. You won't be disappointed with this company.
Ruslan Levchuk from Mr Rooter plumbing did a great job diagnosing and explaining the issue we were facing. He took the time and explained all the repair options. It was refreshing to see someone take the time to educate a customer in a service call. This is something you dont get to see these days.
Sarah Granrud
4 years ago
Vadium Paskar took the time to answer all my plumbing questions and explain how plumbing in parts of my house worked. He gave thorough explanations of all my options before providing any services along with clear quotes of services. I have used Mr. Rooter's plumbing in the past and have had similar experiences. I would recommend Mr. Rooter's plumbing services for anyone who wants nothing less than excellent customer service.
Trevor was extremely knowledgeable and friendly. Got our blockage cleared and offered tips for future maintenance as well as fixes for other items that could be looked into.
Kathy Zierden
6 months ago
The repairman was very professional, after 1 1/2 hours, went through all the options of what could be the problem, as the waterheater started working again before he came. Gave an estimate for a replacement when the problem occurs again and if we choose to put a new one in. Was not in the least bit pushy regarding anything!! Makes a person definitely want to recommend the company!!!
Backed up kitchen sink and couldn’t figure what the cause was after exhausting different options to unclogged it. Called Mr.Rooter after reading the reviews and couldn’t agree more. Great service and professional. Brandon was knowledgeable and made sure everything was working before he left. Likely the only company I’ll call for future needs. A+!
Renee Zinken
4 months ago
Eric came out on an after hours call due to a significant leak involving my main water valve shut off system in my house. He came out at the time promised to assist in the matter. He worked into the dark and due to circumstances beyond his control came back first thing in the morning to finish the job. He did however do a temporary fix to the problem so I could sleep without worrying about my basement flooding. When the job was complete he made sure the area was cleaned up and assisted in making sure what had gotten wet from the leak would dry properly. He has a very strong work ethic and made sure that the repair was done correctly in my older home. I have confidence in Eric's work. He was prompt, kind, informative, courteous, and knowledgeable. I will definitely reach out for Mr Rooter and Eric's assistance if needed in the future.
Justin Feider
3 years ago
Kris and Jake came and fixed a serious blockage issue (pvc knockout) previous owner had left in pipe that was almost impossible to reach. Kris and Jake came up with a brilliant solution that saved me needing to excavate the pipe to rectify. Highly recommend for any troubling plumbing issue.
Alyssa Millerberg
2 years ago
I just bought a house and called after discovering a leaking kitchen sink. I knew we needed our sink repiped, but he not only fixed the water flow, he moved our dish washer pipe to stop water from staying in it and replaced all of pipes for less than any other quoted cost!
Chloe Peterson
4 months ago
Stephen Rea was our tech and he was awesome! He was professional, kept us up to date on progress and our options. He made sure we understood what was happening and what to expect. He brought in another tech (Alex) to give us our option and pricing for a lining on our pipe going to the street. They were both very knowledgeable and courteous. Even when we said they didn’t have to do their shoe covers, they did anyways. Very respectful and kind. Both technicians loved dogs and didn’t mind our dog saying hi. (We did offer to put the dogs away if they wanted but they both had dogs and didn’t mind.) Would highly recommend!
Terry “Red Rover Pizza” Savoie
7 years ago
Pleasant experience. I didn't actually get any work done, but i never felt any pressure to make a purchase. Plumber was well mannered, wore protective covers in the house, and was on time. I'd call them again.
Laurie Miller
3 months ago
Josiah and his colleague replaced an antiquated and clogged tub trap. They came on short notice, explained what needed to be done, described options, did the work quickly, and cleaned up well. We’re very happy with the result.
Nancy Gibson
8 months ago
Aaron was wonderful. Patient and very knowledgeable. I'm very glad he came to my house. He sure knows his stuff. I didn't talk to Tyler or Jon R. much but they came in and helped Aaron. They were all very professional. They got everything done and we're very polite.
No high pressure sales gimmicks here! Sam scoped the sewer and had me see for myself where the problems were. He spent time educating me about my options and also worked with me on the price. Royce and Daniel came out and lined the sewer. Fortunately for me they did NOT have to dig up my yard! They were timely, knowledgeable, friendly and answered my questions along the way. They showed me the finished result on the sewer scope! The city inspector showed up and checked off on the job while they were here. I highly recommend these guys!
Melissa Freshwater
11 months ago
My water heater died and they were able to send out a tech on the same day and he even put in a new water heater. Expensive but worth it.
Dennis was great. Friendly and communicative. He provided a temporary fix that didn’t hold quite as long as expected, but Mr. Rooter refunded my charge. They were quick in getting someone out to help deal with my situation. I would recommend Mr. Rooter to friends and family. Thank you!
I called left a message Sunday evening to book an appointment, Monday morning I was contacted and was given an appointment that afternoon.At 1pm my scheduled time Tina arrived to do the work but was unable to complete the job due to needing to order a part. By 1pm the next day the new part was being installed and the work completed by 1:30.Tina turned out to be a very knowledgeable person and very pleasant to work with and I will be the first to recommend her to friends and neighbors.Thank you Andy the Brit
We had a leaky valve late on a Friday afternoon that needed to be repaired quickly. Ruslan showed up promptly and resolve the issue with quality workmanship. Thanks Ruslan.
Nick Palmateer
2 years ago
Kris C. and Jon did an awesome job finding and fixing the leak. Especially because it was hard to pinpoint where it was coming from without opening it up. Job was done great and cleanup was just as good. I know I'll be calling Kris for any future plumbing issues.
Daniel Moldenhauer
2 years ago
We are very satisfied with the work that your employee Eric did for us.
He was very professional , courteous and friendly. We would recommend him as well as Mr rooter anytime!
The repairman was professional efficient and friendly. He did everything in a timely manner I appreciate his help and professionalism
Aaron & Martin were very good. It was a complicated job but everything was explained in depth to me, answering all my questions, very transparent, they cleaned up everything nicely after they were done and they got me the best price they could for the job while still fixing it the right way. They also were wonderful for the initial estimate and gave me a lot of options after figuring out the problem. 100% recommend. They work hard and have a great attitude doing it.
Nancy Rajanen
3 weeks ago
Mr Rooter was so professional! We had a natural gas grill that wasn’t working. They answered the phone promptly, had very prompt and efficient technicians and were very courteous! Will definitely use again!
sandy mehrkens
3 years ago
The best company I have ever used. I’m recommending Mr. Rooter to all who are in need of an excellent plumber. 😊
Technician Aaron arrived on time and presented me with three repair estimates and he explained each. I picked one and he completed the repairs exactly as I had wanted and did it quickly and professionally. I am pleased with his service and will not hesitate to recommend this company in the future.
The Mr Rooter plumber Derek Foellum was very informative about the plumbing issues we had with our sink and explained the options with various pricing within our budget preferences. He was friendly and receptive to our needs and also made great recommendations in the future to consider. I would recommend this company for their quality and knowledge.
They were so professional, explained everything, took time to educate me and provide information on other factors, and were clearly operating at a high service expectation. Thank you!
Breanna Walker
2 months ago
Mr. Rooter sent out Ruslan. He assessed my problem, a leak from an upstairs bathroom, and solved the problem to the best of his ability. He took the time to check and fix my sink not draining. He was kind and easy to work with. Highly recommend Ruslan with Mr. Rooter!
Unbelievable prices ! Watch as they charge you $59 to show up and quote you $1200 for a job that costs $190
Alador Yemaneab
3 months ago
Worked with Tyler Hargrave and Sam D'agostino and they provided an amazing service. They were efficient and got my sewer line all cleaned out!
Joel Gabrielson
a year ago
Patrick W. was super professional and had our clogged shower back up and running in less than 1.5 hours. Patrick is very knowledgeable and a pleasure to deal with...Customer service is becoming a lost art, and Patrick checked all the customer boxes!Thanks, Patrick and Mr. Rooter.
I was quoted $1400 for a job that should cost me < $500. I was able to find someone much more experienced within 24 hrs. Since then, I've heard nothing but bad things about Mr. Rooter, Bonfe, Roto Rooter, and similar companies looking to take advantage of someone in need. In the Twin Cities, you can call Ron's Sewer, or Drainbusters, for example, their companies are built the right way. The City/town you live in should have a list of vendors in your area. Always start there if you have a connection to a city sewer. Drain cleaners should not get paid what a surgeon makes per hour, and that's what $1400 equates to. Luckily, I only lost the $59 arrival charge to this company.
Ruslan was great. Very informative and no unnecessary extras.
Douglas Nelson
4 years ago
Had a pipe burst the night of thanksgiving, called in the am and they were at my house within a few hours. Brandon M. was great. Did two caps, new valves, and a new faucet in no time. Thanks Brandon
The Guys were realy great they went obove and beyond the repair work I would recamend them to any one
I highly recommend Mr. Rooter. Craig came out on a late Friday night to replace our water heater and did a fantastic job!! We will use Mr. Rooter always. I would give 100 stars if I could😁
Our water heater went out at the worst possible time just before New Years Eve. No one had availability so I scheduled for Sunday with Mr. Rooter. They called me on New Years Eve because they had a change in their schedule. Our issue was diagnosed quickly.
Matthew Grabow
5 months ago
Was very impressed with the service provided from beginning to end. Submitted request for service via website Sunday and was contacted within two hrs to schedule appointment for Monday morning. Derek O, the service tech, was professional, provided me with a comprehensive estimate of potential cost ranges, and was able to identify the problem and fix in the most minimally invasive/low cost option.
Rashad kennedy
4 years ago
First time using them and they exceeded my expectations. Brandon the technician arrived on time (actually before me) was professional and courteous of the tenants that were home. Would use them again and would highly recommend their services.
Robbie was great. He repaired our burst pipe the fixed our leaking dishwasher. He was pleasant and professional.
Excellent service, they communicated with me through the repairs and explained very well. I would highly recommend them for their services!
Jordan was excellent! I am so happy for the quick response and availability for an emergent, late night call for a leaking valve! He was very quick and efficient!
I had a leak in my toilet plumbing. I called them at 11pm at night and got someone over 11am the next day. Tyler Asche was the plumber that got it done. He took the toilet out and discovered that someone took a shortcut building my house. He said my flange was sitting one an inch below where it should be. He put a riser on it and it was done quickly and from what I see, no more leaks. I highly recommend Tyler Asche.
John Hutchinson
2 years ago
I woke up to a pipe leaking in the basement. Mr. Rooter was the only place I called that could do same day service, on a Saturday too. Aaron was awesome. He was very knowledgeable, didn't try to upsell us on anything, and he even gave us some solid plumbing advice unrelated to the leak we called about. 5 stars!
Peter Persson
4 months ago
Aaron was awesome!! Super nice and give me options to get my sewer line back up and running!! The best part was the camera inspection and he let me watch and ask questions!! If you are in need of any plumbing Mr.Rooter is the go to company!!
Henda Chanthalinh
3 months ago
Great service! Highly recommend
Phoenix’s Wings
2 months ago
Will have to see the real quality as time will pass by
Chris was awesome! He worked with me to investigate the multiple hot water pipes leading to this interesting bathroom (that has hot water feeding to the toilet, which isn’t ideal by the way), and helped figure out the solution. I’ve used this company before and they have always been great. Before I used them the first time, I shopped around after their free estimate, and came back to them. Glad I did. Thanks Mr. Rooter! Don’t confuse them with that roto version of rooter. Mr. Rooter is much better.
great outfit! Called me after setting the appointment and asked if they could come EARLY. The other 2 we had scheduled to give us an estimate continued to push our appointments back until we cancelled on them. Professional, timely, and seemed very reasonably priced.
Rob Larson was our technician this morning. My mother and I found Rob to be polite and efficient when he had to clean out the drain down in the laundry room We would not hesitate to contact Mr. Rooter again in the future.
Martin Cunningham
3 years ago
Our Tech showed up on time and was very Professnial and keeping us informed of the progress. He invited us to observe if we wished. He was careful and cleanedduo after himself excellently>
Alex and Rob did an amazing job! Bad plumbing issue at my house. Mr. Rooter answered at 6 a.m. and had the equipment when 3 other plumbers did not. Natasha was great getting me scheduled before 11 a.m. Alex and Rob were fantastic. They patiently explained options, prices and recommendations. They were pleasant and personable. Plumbing is working again, So grateful I decided to call Mr. Rooter today.
Mary Gerrelts
10 months ago
The estimator, Sam was very kind and answered my many questions each time I called. The job lead, Rob, went above and beyond to do the job the best way but certainly not the easiest way. The work crew was on time and left the job site neat. All of this gave us less stress. Thank you Mr. Rooter!
Wayne Warling
4 years ago
Five star rating for Mr. Rooter plumbing is certainly justified; you have earned my respect. They sent me Dennis and Rob to give me an estimate for basement floor drain replacement. I was greatly impressed buy their excellence in customer service and professionalism concerning plumbing knowledge to explain all plumbing issues and concerns troubling me. They gave me a FAIR estimate and provided answers to all my questions. I HIGHLY RECOMMEND MR. ROOTER PLUMBING !! THANK YOU MR. ROOTER YOU ARE GREAT !!!
Kristy Heltemes
8 months ago
Very professional and friendly service. Aaron was extremely helpful, knowledgeable and got the task done quickly.
Very knowledgeable technician, took the time to explain the situation. Found other possible problems, explained different solutions. (We are in a townhome with an Association.) Aaron was conscientious and knowledgeable.
The Technician - Tina was great and my girlsdescribed her as the coolest technician ever! She was very engaged with our daughters and a neighbor girl as she replaced our water heater and cleaned up some miscellaneous plumbing around the unit.Great experience!
Dennis was very professional and efficient. He walked through and with me talked about all the work to be done and i thought it was right on the money price wise and the skill trade was superb. I couldn’t of asked for better and I would totally recommend him. Definitely veteran approved !
Donnie Swartslander
4 years ago
I had some issues with the office and their communication with their technicians. However, after that was all worked through they sent a lead tech named Brandon to my home. My experience and opinion of Mr Rooter was turned around after meeting him and two other techs. The problem was fixed and we all lived happily ever after.
Jean Falkavage
3 years ago
My water heater that was 2 years old had leaked water all over my basement floor. Ken Bartlett came and inspected it on a holiday night and it turned out to just be the pressure release valve. He explained how this worked and advised me to circulate the water in my water heater due to the color of the water coming out of the valve. He did not charge me for the service call!! Ken was polite, informative, very professional and I would request him again for a plumbing job.
The technician was accompanied by a field manager and they were both efficient and pleasant. I will definitely use their services again in the future.
I called them out to install a water line to my refrigerator and unclog a tub drain. My kitchen is above a crawl space with easy access to the water line. They quote me $850! Well, at least they got to keep the $65 service fee. Now I know why they refuse to quote pricing over the phone. I rarely submit a poor review but I’m sorry, not paying anyone $850 for one hours work plus trip time. Everyone needs to make a living however I refuse to support price gouging, thus the review.
Laura Moore
10 months ago
We'd been having a few issues with our toilet over the last few months. Called up Mr. Rooter and the were able to send out Service Professional Patrick W. same day! It was a wonderful surprise to have the turn around be so quick. Patrick was able to determine the cause of our issues, went over our options AND get the full replacement done in one day! Patrick was very professional, and kind. He also answered all my questions and helped me understand in my 'non plumber' mind. :)Mr. Rooter/Patrick - you have a life long customer at our household.Thanks again for being so great! We'll be sure to tell all of our friends and family to give you a call!
Makhi Barnett
11 months ago
We have worked w/ Josiah @ Mr Rooter several times on different projects. He is the best plumber we have ever worked with! Josiah is skilled, knowledgable, and eager to share what he knows. His energy & passion for his work is a breath of fresh air in times where the trades are lacking talented young people. Highly recommended!
We were having a problem with our water softener and Craig came to fix it. He was friendly, quick, made sure we got the best deal possible by giving a senior discount. Would recommend using this company if all the techs are like Craig.
I had to call the plumber come out o a Sunday afternoon cause the cat knocked something into the toilet and well the toilet was now not working. The guy ( Roman)that came out was very nice and very helpful was able to get it out and able to get my toilet working again. Very nice and very friendly guy. He was very informative with what he was doing and new what would be best to help with this problem.
Aaron from Mr. Rooter did an excellent job. Even on an emergency call he was perfectly professional and willing to answer our many questions. The likelihood of utilizing Mr. Rooter's services in the future is near certain. We are very happy customers.
As part of a complimentary inspection of our sewer drain Mr. Rooter service tech helped diagnose a big blockage in our sewer drain due to roots. They were able to clearly show me the problem through live video and recommended logical steps to further diagnose and address the problem. The service quality and professionalism was top notch. Special thanks to Mr. Rooter personnel Sam D’Agostino, Royce Sartor, and Daniel. Was a pleasure working with this team.
Leif Peterson
6 months ago
On time , great work, clean and respectful of my home
Tyler Heitmann
a week ago
Mr rooter installed our water softener and carbon filter. They did a great job were on time and very professional. I would recommend them for any plumbing project or plumbing needs
audrey reynosa
9 months ago
They did a fantastic job! I was having a hard time finding a plumber that works on mobile homes and I would definitely recommend them to anyone! The employees were very knowledgeable and kind especially Derek, josh and Craig! Thank you guys soo much for all your hardwork!
Andrew McIntyre
8 months ago
Landon was incredibly efficient and professional, got our sink drain fixed quickly.
Steven French
6 months ago
The guys worked hard and they did a good job. 👍
Thanks
We had an excellent experience with this company. When our water heater went out I researched the approximate price for a new water heater and installation. Dennis came to our house promptly the next day and quoted us a very fair price and did the work necessary. He and his apprentice were extremely courteous and neat and we are very happy with the results. We have used Mr. Rooter in the past for a main water repair and had an excellent experience then too. I would highly recommend Mr. Rooter for any plumbing needs!
Called Mr. Rooter after our basement drain backed up and a same day service call was made which was much appreciated! Patrick quickly identified the issue and let us know the possible fixes right away. Pricing seemed maybe a bit high but overall fair as Patrick was knowledgeable, professional, and thorough. Not to mention it was a Sunday evening. Will definitely use again if needed!
Josiah did a great job! I didn’t feel I was being taken advantage of like I did with Genz Ryan. I will be using Mr. Rooter in the future.
Was very happy with the work Ken Bartlett did in unclogging our shower drain. Besides being very courteous and profession, he truly went above and beyond to help us remedy our issue. Would recommend to anyone
Patrick Walfoort came on a Sunday and immediately helped with our plugged pipe to septic. It was so great hearing the water running through again.
On Monday Greydon Boldt was there to use camera to see the broke pipe to the septic was located. Now the next step will be repair and replace the pipe. Recommend them .
Landon was very prompt, courteous, and explained everything in a way I could understand. He diagnosed the issue with our bathroom drain, and gave me three estimates regarding possible ways to fix it. Landon completed the job within 3 hours and now our tub drains like new!
Bret Hoffman
3 months ago
Jon W stopped out to my house today to replace my water heater. He was on time, professional and knowledgeable. I would recommend you guys to my family and friends! Great work Jon and Mr Rooter!
Ken from Mr. Rooter did an amazing job on a major plumbing issue I had. He was fast, efficient, accurate and the price was right. I highly recommend their services.
Our sewer drain backed up on Friday evening and Mr. Rooter was able to send someone over within a few hours to help us. Aaron was extremely knowledgeable and solved the problem quickly. I would highly recommend Aaron and Mr. Rooter for any plumbing needs!
Nancy Thieret
3 years ago
technician arrived when expected, did an excellent job, I would
hire him again to do more plumbing jobs.... Actually he came back again to fix more. Again I was very happy and the repairs have held. I had him install a dishwasher, replace a laundry tub, and fix two leaking faucets.
Korrinne Kanne
4 years ago
Alex L was very prompt and highly professional. I was leery about calling but from the initial call to the completed task, everyone was friendly and helpful. If all your employees are of this caliber, I'm impressed! It pays to advertise--found you in the phone book!
Great experience using Mr. Rooter. Service Tech Jordan was friendly and very professional in his approach to fixing my frozen pipe issue. Would use this company again.
Very quick response and knowledgeable once on site. Appreciate the options prior to starting and the quality of work once complete
Daniel Regnier
3 years ago
Jeremy P. was awesome! Literally showed up 15 minutes after I called in and fixed the problem at a fair price. He even gave me some tips on doing a different small project in my bathroom to save me some money!
Aaron was my service professional. My sink was clogged and no longer draining. He came on time and was able to thoroughly explain everything to me and walked through the process. Even after he was done with the service, he helped show me where my water shut off was and helped explained how to use it if I ever need to. He even let me know how old my water heater was! He went above & beyond my expectations and am very happy with his help. 1000% would recommend for anyone to use Mr.Rooter.
Sekena Britt-Nelson
5 months ago
Crew was professional, fast, and easy to work with. A very can do attitude with a communicative leader. I love my new bathroom(s) installation. Great company great people! Expensive.
Allison Werner
4 years ago
I would not recommend this company. They came out to clean our pipes in early November & our basement ended up flooding a few weeks later due to an oversignt from the technician. Another technician came out and corrected the issue and made sure all roots were cleared to ensure flooding would not occur again. It appears they do not care about the customer experience as much as one would hope.
Very knowledgeable and friendly! Great work! ROB. Excellent plummer!
Craig at Mr. Rooter plumbing was amazing! He tackled a tricky plumbing job for us that involves an old pump and he stuck with it until he got it fixed! It involves multiple visits and ingenuity on his part. We highly recommend Mr. Router and especially Craig.
Got charged over $600 for a project that took less than 35 mins to complete. The part was less than $50. They make you pay for the service in advance. Technician said it could take up to 4 hours. Literally took him 35 mins. Why would you not adjust the price to reflect? Maybe I’m missing something, but feels like I got completely ripped off
shayne johnson
4 years ago
Jeff & Jeremy were very professional and were on time. They gave us all our options and explained what each estimate included. They were understanding with our questions and were very informational. Great service!!
The three people I met were great. They explained the process and the outcomes. Honest...direct....and friendly. Their demeanor inspired confidence and knowledge. I definitely will keep you in mind for any need in the future. Thank you.
Mike Johnston
8 months ago
Very quick and efficient service! Rob was great! And explained everything very thoroughly. We will definitely use Mr. Rooter again for our plumbing needs.
Tyler Hargrove was very pleasant very knowledgeable and cleaned our drains with care and helped us understand everything he was doing at our home great service professional
tanner hanke
6 months ago
Neal Forrest was great! I couldn’t ask for a better technician. He was able to solve my home’s issues in a timely and professional manner. He walked me through every step of the process of what he was doing and why. Greatly recommend Neal & the Mr. Rooter team.
Vicki Mitchell
9 months ago
Not only did we have a valve leak, we had poorly designed plumbing making the repair a big job if done correctly. Mr. Rooter quite literally helped us out of a real pickle. They were timely, professional and truly genuine. I was in a panic, scrambling to find a plumber, any plumber that crazy day. Rob arrived about an hour later. Even that was amazing these days! I am grateful to know Mr. Rooter is out there should we ever have another crisis.Vicki M
It was good, they tried their best deep inspected in my townhouse where the water damaged in furance room and living room came from, but couldn't find where it came from.
I could not be more pleased, more thankful, or more impressed. I measure in 4 areas: competence, efficiency, friendliness, and professionalism. Josiah was extremely competent, and had ready answers to all my questions and/or problems. He worked swiftly and with a minimum of mess or noise, completely cleaning up before he left. He was very friendly, never making me feel dumb for not knowing how things worked, but instead cultivating and manifesting an atmosphere of ease and commonality. But the true professional knows how to balance those three qualities so that no one aspect is unduly emphasized at the expense of another (being overly friendly so that efficiency suffers, e.g. ),but keeping everything level, all contributing to the satisfactory completion of the task. Josiah was a pure professional in the finest sense of the word. Again, I could not be more pleased, or imagine a better outcome. This was as good as anything could be.
He did a good a job, and he was following every preseger tested and was checking perfectly
Anna Lundgren
4 years ago
Great price and great work. I especially appreciated that they didn’t charge me for a visit to do an estimate.
Kris Peterson
4 years ago
First time customer, had a great experience with Roman. He was helpful, took care of our problem and all with a smile, even on a sunny Sunday afternoon when it would have probably been much more fun to be doing something besides fixing my sink!
Amelia Dunbar
2 months ago
I had a leak in my outside shut-off valve dripping down into my basement. Mr. Rooter provided next day service and repaired my valve in a timely manner. Derek was friendly, knowledgeable, and guided me through the best actions to take at this time to prevent further damage that wouldn't put a dent in my pocketbook. Thanks Derek you were awesome!
Shelli Levercom
11 months ago
I think they did a great job but it just was done today but I'm sure it's good so far so good
Gerald Galetka
a year ago
Friday evening I had broken a metal pipe under my bathroom sinks and was able to get a plumber out first thing Saturday a.m. That's a win. Landon was my service tech (new guy) and was on time, professional and kept the work areas clean. That's a win. Nice to work out the work plan together and decide what and how things were to get done. That's a win. Got my drains installed but the one had a slight leak but he came back out two days later and we discussed the issue and found the problem. Redid the install and got it right. That's a win.I will recommend their service but would also recommend their company to have a experienced guy work with the new people longer as there are things on jobs they don't have the experience to solve yet. The bill was high but I suppose they all are.... Not sure there is such a thing as a value plumber.
Crystal Hambley
a week ago
They were able to come out immediately and fix the issue for a reasonable price. The gentlemen were very kind and professional. We will use their service again!
Eric Hunsberger
a year ago
Great experience! Fast, did the job, no added sales or pitches. Plumber was very professional and friendly.
Chloe & Alex Peterson
4 months ago
Royce and Jason came to our home to do the sewer lining of our main drain. They were on time (actually 5 minutes or so early), friendly, both dog-friendly (which is always a plus) and helpful. Would highly recommend Mr. Rooter! We have been pleased both times we've had them out to our house.
Aaron was wonderful - professional, informative and trustworthy.
Mary Jo Turek
2 months ago
Service Tech very helpful and knowledgeable of the situation. Will use again.
Josette Mansmith
2 years ago
We needed a leaky pipe fixed and Mr. Rooter was incredibly efficient. They called me back and were able to send someone out within a few hours. Rob was friendly and professional. He provided a quote, thoroughly explained our repair options, and fixed the leak even quicker than expected. We will definitely be using Mr. Rooter for our future plumbing needs
Julie Roberts-Piper
a year ago
Friendly, courteous and knowledgeable plumber who listened to my concerns and answered questions while reviewing the necessary work to be completed to resolve the immediate problem. He worked steadily and cleaned up the affected work areas.
Chase Bottger
a month ago
Rob, Mike and Jon replaced my kitchen drain line. They were always on time and acted professionally. They did a great job and the work they did look very nice.
Victor Daniels
2 years ago
I called and requested a plumber to help me complete the replacement of a faucet in one of my bathrooms. I was asked to agree to a non-refundable 59 dollar deposit before sending the plumber. I asked for a rough estimate of the cost over the phone and they refused to provide one. I am new to the area and did not know anyone else to call. I agreed to it knowing that it should not cost more than 200 dollars and thirty minutes of work. I provided all the material and just needed labor. The plumber, Dan spent three minutes inspecting the faucet and went outside for nearly 15 minutes to 'talk to his boss who sets the prices'. To my horror, he came back with an estimate of 640 USD (six hundred and forty dollars). I had another company (B & C) come in today and complete the same job for 120 USD (one hundred and twenty dollars). I think this was all a scam for them to keep my 59 dollar deposit.If you need a plumbing job, do not call these guys. They will rip you off.
Rachel Seamans
a year ago
Quick kind and very professional. Was glad they were able to come unclog our drain right away!
Aviva Masler
8 months ago
Landon was amazing!! We had an unknown leak in our basement and he came in and spotted the problem right away. He then proceeded to offer me different options to fix the broken hose, one of which being with hose he had in his truck. He fixed our leak right on the spot and was incredibly kind and professional the entire time! Thank you Landon and Mr. Rooter!!
Brandon Moren just left after doing the repair. He was on time, did a fast excellent job, and cleaned up after himself. I wish that he would have worked up a little sweat. It makes me feel quite inadequate, which I am. He even has a great personality.Thanks,Gary
Had a great experience with our Plumber (Brandon) today at our Duplex in Minneapolis. Helps to have a little luck as well. Appreciate Brandon's communication with me over the phone and the good news that the obstruction causing the problem was found without having to spend the additional expense to snake the drain...problem solved and I'm a happy landlord. Also appreciate Jennifer (dispatch) who took my call and worked with our tenant to coordinate.
J Kangas (GreyStreet)
10 months ago
Aaron was Fast, Friendly and knowledgeable. I appreciated his detail in explaining the service he was providing. Thank you.
John Stephens
6 months ago
Aaron did an awesome job! Friendly, professional, and overall great experience. Highly recommend.
Timely service. Honest, courteous, conscientious service workers. Rusian did a very thorough job.
Rob T was fantastic! Professional, friendly, and trustworthy. Y’all will be our go-to for all future plumbing needs. Thanks!
Robin Klossner
4 years ago
Rob Larson did a great job on my Mom's clogged drain. He explained the problem and told us how the fix was going to go.
Putting in a new fireplace and Mr. Rooter came out twice to make adjustments to the gas line. Both times were timely, professional, knowledgeable, and did quality work. Would highly recommend.
Mou Cheng Thao
4 years ago
Awesome job. Willing to go above and beyond what need to be done. Great service and friendly. Will recommend to anyone. Call and have Rob Larson come to the rescue. Thanks
Sharon (Cheri Bomz Art)
2 months ago
Does NOT come to Mobile homes. Google should remove. Most don't. Good luck. If one
Does I will let u know
Danielle Broxey
8 months ago
Josiah and Ruslan both arrived and completed service right on time, had excellent communication skills, provided wonderful service and were able to provide me with multiple options to fit my needs both financially and practically. Thank you!
krissia Blanco
5 months ago
I couldn't ask for more, Ruslan did a great job, I'm so thankful for all his hard work. He was very professional and knowledgeable. I would recommend to anyone.
Tina was the essence of professionalism. She is the best service provider I have had in over 40 years of home ownership. She quickly assessed the problem and fixed it. Tina provided contact with a restoration company that was awesome and fast. She made other product suggestions that we happily agreed too. I will never consider any other person or company for future work.Robby and Robby showed up right on time and installed a water sofrener and toilet. They were both true professionals and provided extremely high quality work. I reommend them VERY highly. Thanks gentlemen.Tim W. Maple Grove
Joe Vandermark
3 years ago
Thanks Kris C for fixing our plumbing today! He was transparent on what he would be doing and the options and managed to fix the problem fairly quickly. Professional and pleasant- would call on him and Mr. Rooter again.
Installed gas range and dishwasher. Great service and very knowledgeable. They ran to the local hardware store to get a part to make sure it was installed with proper equipment. Scheduling was not a problem- same day service. Can’t say enough great things about these guys!
Josiah Miller is always a professional, he explains everything so you can understand it and gives us the best option and not the most expensive. Even if we get a second opinion, Roto router always comes in with the best offer.
Great work, very professional. Did the extra steps - like securing a loose gas pipe. Knowledgeable, friendly. Didn't try to upset, and give me price options. Excellent experience overall.
Mike Haefliger
a month ago
The service was fabulous! Very professional and knowledgeable and shared what they were doing. Were responsive and on-time and fixed my problem.
L' Africanaah
4 months ago
Overall, I was extremely impressed with the service provided by Ruslan of Mr. Rooter Plumbing. His professionalism, expertise, and attention to detail truly set him apart from other plumbers I have used in the past.Ruslan was very knowledgeable and provided me with all of the information I needed to make an informed decision about my need for sump repair/replacement. All of my questions and concerns were patiently addressed, and he made certain that I understood the entire procedure.I highly recommend Mr. Rooter Plumbing to anyone in need of plumbing services and definitely will be using them again in the future if the need arises. Thank you, Ruslan!
Rob T did a fantastic job on two bathrooms during New Years Eve! Very professional, clear and concise, and speedy! I recommend Mr Rooter but especially Rob who was an all around top notch guy!
Jennifer Anderson
4 months ago
At first, Mr. Rooter started out poorly with a mix up on appointment times. They very quickly, and professionally, correct that with a credit that was extremely fair. Ruslan was sent out for sump pump repair. He was very professional and walked me through expectations and what his work would entail. He was kind, and patient, and answered all of my many questions. He quickly diagnosed the issue and walked me through it, taking the time to make sure it was right and that I felt comfortable. Ruslan was great!
Sandi Patterson
3 years ago
They were able to provide same day service. Our service man was professional, efficient and knowledgeable. Best service ever. Will come back for all our plumbing needs.
Whitney Joondeph
a year ago
The Spouse is doing some landscaping. He set up our outdoor garden hose on a timer and a splitter to water the garden and backyard. He noticed that the faucet was leaking—not where the hose was attached, but above that. Plumber’s tape around the area did not solve the problem, and further diagnosis was impossible because he could not get to the pipe that led to that faucet. It was time to call a professional.We were transferred to Mr. Rooter by a local plumbing referral service. Jordan showed up ten to fifteen minutes early. I explained the problem and showed him where everything was located, and he got to work right away.It did not take him long to figure out what was wrong. He offered three repair options: 1) the cheapest that would probably fix the problem but had its downside, 2) the best, longest-lasting, and most expensive, and 3) the mid-cost and adequate. He explained what each option was, and why they cost what they did. We chose option #2.During the entire process, Jordan kept me apprised of what he was doing, e.g., going out to buy parts. At the same time, he didn’t disturb me much; I was able to work while he was working. I was especially happy that he installed a shutoff valve for the outside that was easy to spot and could be reached with a step ladder. He gave us good advice, recommending that we keep that faucet shut off during the winter. We hadn’t thought to do that; I’m retrospect, it is an obviously good idea.I would recommend this company for sure.
Patrick went above and beyond to help me remove the roots in my pipe. His dedication to returning our sewer line to working order was greatly appreciated and he certainly did a great job. Would hire again!
Matthew Arries
3 years ago
Best customer service I’ve received in a very long time. My technician, Jeff Strom (who also happens to be the manager) was professional, did quality work, and was great with my dogs. I was so impressed with his work that I hired him for 2 other projects. Mr. Rooter is a little more expensive in comparison to their competitors but worth every penny. I will be a lifetime customer because of Jeff’s awesome work.
We just bought an older home (circa ye olden days of 1900 thereabouts) and our basement situation is not the norm. We have a crawlspace that looks like something out of a horror movie (just need a light bulb swinging menacingly and a little girl in a bonnet in the corner) and unfortunately that is where Cory was stuck fixing a busted pipe that led out to our gardening hose. He explained what he was doing and why and even figured out what the mysterious extension cord was for (heat tape!) Professional, good sense of humor and friendly. Thanks Cory!
Heather Reynolds
2 years ago
Jordan is rock-solid. He was kind, thoughtful and thorough. Plumbing isn’t fun to pay for, but sure am glad I have a “go-to” place while living in such an old home.
Stephen was great- he arrived on time, helped us find a solution we could afford and did the job well. He was also kind and understanding of our dog. He also provided us general plumbing advice
Our Mainline was starting to back-up, so I gave them a call. My brother recommended them. A couple of hours later, the issue was resolved. Kris was great.
Wyatt Schuchman
4 months ago
We had Josiah and Mike out to install the plumbing and installation of a bathtub/shower combo. Both of them are very professional and genuine people. They not only did their top notch job on our bathroom, but they also were just good guys to talk to. The dispatcher Kamie was also very helpful in the process scheduling for us and answered any questions we had. We highly recommend any work that you need done by them or the company. Thank you very much.
Margo Driscoll
a year ago
Mr Perez showed up around 4:00 and was very professional and polite.He stayed until midnight and was back by 7:00AM and still very polite.They got the water back on that night and is important because it's rental property.He made a situation that was not pleasant much easier to deal with..honestly I wish I had his energy:).I highly recommend them and they were basically the same price as the competition, but a much better experience.Thank-you!
Monica Shaffer
2 years ago
Eric was so professional and friendly. Teisha, who took my call bright and early this morning, moved the schedule around to make sure someone could come out today when I woke up to a soaked bathroom floor. Eric came out today and was able to spot the problem right away, make recommendations, and keep me informed as the repair went on. He helped me make decisions about different avenues to take and would would be best. He was also very personable and fun to talk to. Highly, highly recommend :)
Iris Westerberg
8 months ago
We had two water valves replaced to install a washer. The service man was here 1 hour. He installed two valves worth $20.00 each. The total bill came to $1,351.00 We feel robbed.
My Plumber, Jon W., was great at explaining what was needed for my new exterior gas line for my grill. He was quick doing his work, very professional, and friendly. Highly recommended, price was competitive for the job.
Tracia Sedivy
8 months ago
Aaron got here right on time. He was thorough and made us feel at ease. He took a good look and diagnosed the problem correctly. He was able to complete the work professionally and we learned a lot about our drains. We feel very comfortable knowing we can count on Mr Rooter!
They were available the day I called and the service was great. Ask for Landon, he was the best.
Risa Stanbary
10 months ago
I wanted to replace the shower fixtures, lavatory and kitchen faucets due to negative corrosive effects of very hard water. Mr Rooter did a very good job and came up with a couple ways to save me a little money.
So glad that I chose Mr. Rooter Plumbing for the installation of a gas pipe line for a dryer. Their customer service is top notch as well. The ones who I spoke to on the phone, actually cared to help. Unlike other so called MN Plumbing services who couldn't even pretend to care. Everything was done exceptionally well. I never felt like I was being ripped off. Josiah came and had the job done very well and efficiently. He explained everything that he will be doing thoroughly and answer all of my questions. Made me feel reassured that I chose the right people to do this installation. The cost was a bit more then I hope, but in comparison to other plumbers who came out and estimated the cost; it was a lot cheaper. Hopefully I won't have any house/plumbing issues in the future, but if I do, I know who to call.
Brenda Anderson
4 years ago
Dennis and Roman were great! They were polite, efficient and friendly and kept me informed of what had to be done. I would highly recommend them! Thanks for the great service! Everyone I talked to were also helpful and friendly.
William Nesheim
a week ago
Tyler wanted to make sure the drain was cleared before he left.
David Altmeyer
2 months ago
Great job on faucet replacement and dishwasher install
I had Kris out to repair a leaking main water valve and he did a great job of explaining my options and fixing the issue. Alex came out to assist with a sewer line inspection and, when an issue was found, he did a great job of explaining the problem and what options I had. Both Kris and Alex went above and beyond to fix the issue in my sewer line, and went so far as to call another Mr. Rooter employee to come out and have a look. It ended up being an issue with the city sewer line. I would highly recommend Mr. Rooter and will be using them for any future plumbing issues I have.
larry nettles
4 years ago
Roman Dahms from Mr. Rooter Plumbing Service Professionals did a fantastic job at unclogging our drain that had begun to back up and inconvenience the laundry area of the house. Mr. Roman was very clear in explaining the work he had done and in showing the example of what to do in case of another flood. We do appreciate the service greatly and those guys being willing and able to get a technician out to us the same day we called. Thanks Mr. Rooter Plumbing & Keep Up The Good Work!!
I had them come diagnose the issue, and they said it would be an expensive but straightforward fix. They came and worked for a couple hours and did not fix my issue but also charged me $1600.At least they let me take a credit card out...so now I'm out 1600 and still don't have my issue taken care of. Never again.
Matthew Westphal
10 months ago
Patrick was very professional. Very easy to understand and straightforward. A job well done for sure.
Dryer was not installed correctly and had some gas leaking. I would go with them anytime I need some help!
Eric and John were fantastic. They completed the repairs in a timely and efficient manner. We asked a lot of questions and they were very thorough and responsive to our questions and needs. We feel they were looking out for our best interests when deciding what services were needed.
Susan McMillan
3 years ago
We had a massive basement flood and these guys rescued us! They arrived really quickly and dealt with the problem in an efficient manner. Highly recommend!
Vadim arrived promptly and made sure the problem was resolved and that we were happy (we were happy). He also noted additional work that should be done and completed it quickly. We really appreciated Vadim's effort and great attitude and work. Thank you, Mr. Rooter!
Jennifer Johnson
a year ago
We contacted Mr Rooter to help us replace our galvanized plumbing in our older home, replace our old bathtub, install a new kitchen sink and faucet, a new utility sink and new shower fixtures. They were responsive and always followed up on any / all questions we had. We initially contacted several plumbers for this larger project and they were the most reasonably priced and responsive. The entire team was really pleasant to work with and communicated effectively with us regarding any questions or concerns. Highly recommend this team for any plumbing projects - quick turnaround time for estimates and service and their whole team really knows their stuff! Thanks to Jeff, Josiah, Patrick, Ethan and Tyler for all your work. New shower with fixtures installed any provided by Mr Rooter pictured below!
Harrison Patt
2 months ago
Ruslan helped me out with plugging a gas line from our old dryer. By far one of the most courteous people I’ve interacted with this year and he was helpful in explaining what he was doing.
Karen Cheung
6 months ago
I had Landon come out to fix our faucet and he did an excellent job. It was great working with him!!
Laura Hanson
8 months ago
Neal did a great job opening up our sink drain. It has been draining slow for years!
Damawa.l Jallah
a month ago
Great service carried out by Tyler Hargrave
Stephen Kiphen
a year ago
Excellent work performed by your associate Landon. He was able to locate and repair the issue quite promptly.
Debra Schell
3 months ago
Tyler was very helpful and professional.
Amanda Kountz
2 years ago
Aaron came and did a great clean out of my drain. He was professional, offered tips and did a great job! Highly recommend for mobile homes (there aren't too many businesses that service mobile homes).
Edwin Visalden
3 years ago
Tina was responsive, friendly, very helpful and did great work. The call center was also great at staying on top of communications.
Zach Meierhofer
9 months ago
Kris C, at Mr.Rooter did an absolute fantastic job diagnosing the problem with my toilet supply line valve and explained it to me clearly as he resolved the issue.He arrived 15 minutes after I called, was incredible helpful and friendly, completed the job quickly, and was fairly priced.I plan to user Mr. Rooter for all my future projects and will be recommending them to my friends.
Job well done in timely manner! Rob was knowledgeable and knew what he was doing!
Kris C and Josh were exceptional and saved our Christmas with a last minute oven installation.
Rob Trimnell was great! He explained everything that could be the issue before starting, kept me up to date on what he was doing and was fast and professional. Plus just all around friendly! Replaced my kitchen faucet super quickly!
Paula Schuster
2 years ago
Tina was very helpful and knowledgeable. She did quality work with reasonable fees. She gave us a lot of great tips and advice and we will definitely hire her again!
Rebecca Fishbune Knutson
4 years ago
The whole experience was very pleasant. They were fast and knowledge and kind and personable. They answered all my questions. As good of an experience you can have with water filling up your basement. ;)
Roman did a terrific job and talked us through every step before he did it. Great job very professional and his assistant Jared was very great as well. Definitely will have him do any work we will possibly need in the futures.
Tyler was very helpful and kind. I asked for his card so I could request him if I need service again.
Jon Wilke was very informative, professional and friendly. After he completed the drain cleaning and had left my house. I ran the dishwasher and had water coming out onto the floor, he immediately came out. He looked at the dishwasher and determined that the issue wasn't related to the drain clearing he had done. But he made sure the problem didn't reoccur again! So greatly appreciated him for taking the extra time and effort!!
Amy ODonnell
5 months ago
Our toilet clogged and backed up into the shower. We plunged and plunged, but we couldn’t clear it and and it stunk! Stephen and Tyler from Mr. Rooter Plumbing came out and worked diligently until they got it cleared. I am so grateful for their expertise, professionalism and the care that they showed us. I was stressed and worried and they were very reassuring that they could fix the problem and they did! I highly recommend Mr. Rooter Plumbing and if the need ever comes up again, I won’t hesitate to call them!
David McGraw-Schuchman
a year ago
Excellent service. He was very friendly and explained things very well. They were able to schedule to come to my house within just a couple of hours.
Cindy Schmidt
4 years ago
Rob Larson came out bright and early to take a look at the basement drain. Determined it wasn't the main line and set to work on clearing the clog. Finished and tested and all was good. A piece of equipment leaked on my carpet stairs. He let me know of the stains and cleaned them up and even asked me to inspect to make sure he got it all.Awesome! Great customer service.
Aaron was great, he spent a lot of time trying to clear all four underground downspouts and was able to get three cleared and worked a long time on the last one but the tree roots have taken over.
Michelle Mariska
2 years ago
Aaron V was very professional and took his time to explain all the work that he was performing. Pricing was upfront and clear, no gimics or deceptive sales tactics. Aaron even took the time to make a couple quick improvements to our plumbing at no added cost as our drain lines were cleared efficiently and he had a few extra minutes. Very happy with the service we received.
Royce and Josh were unbelievable. On time, informative, professional, and both actually seemed happy to help. Hands down would use this company for any further help. Again these two guys were great. Greatly appreciated.
Patricia Fitzgerald
2 weeks ago
People were on time. Procedure for excavation went as it was explained to us. Very limited time without use of water. Black pads did offer protection of unaffectedlawn, and safety for crane operator. Crane operator did professional job. Manager and job supervisor willing to listen and answer questions. Back fill job pretty decent.Have not completed lining yet so no comment on that.Alex, Travis, Dannie, Royce, all good.
Shelli Dahlsten
3 months ago
I had a clogged drain in the basement. They came to fix it that day. Tyler did a great job! Would highly recommend mr.rooter!
Cynthia Ziegler
a year ago
Mr. Rooter of the twin cities made changing my old toilet for a new toilet easy! The Mr. Rooter appointment process is simple. The toilet installer, Derek O. was terrific. He arrived on time, explained the process to me and answered all my questions. He took care to keep my home clean and tidy. He offered me options for the installation. He hauled away my old toilet and the packaging from the new toilet. The entire process took less time than I expected. He was very friendly with me and my cat who wanted to help him. I will happily use Mr. Rooter again and happily welcome Derek O. back.
Great experience; Tyler was very professional, courteous, gave me many options, did the work and didn't leave a mess.
We worked with Rob and Tyler when discovered a leak in our kitchen drain pipe. They were both very kind and professional and clearly explained what was wrong and what we needed to do. Ended up having to open up a wall and the floor and Rob and Tyler were able to keep the demolish contained and minimized the area we need to refinish. They fixed everything and cleaned up the whole area really nice. Next time I need a plumber I'll be calling Mr. Rooter.
Winkelman Realty Group, Inc.
2 months ago
Came out diagnosed the situation. Actually charged me twice for the service call but called me before I even knew it!
Patricia Kuzel
3 years ago
Could not fix my water problem and still charged me $285. just for coming out. It was a normal business day and during business hours. They ripped me off!!
Jeanne Deschneau
2 years ago
The repair man was prompt and courteous. He wore booties and a mask was very professional and replaced my garbage disposal quickly. My only dissapointment was that although the garbage dis. was only 139.00 the labor was over 100.00 an hour which I was not expecting. My entire bill to replace the disposal came to 549.+ OUCH!!.
Javier Saldana
3 days ago
Rob Trimnell was my technician and he did a great job installing my new gas range at home. It was a challenging project and he got it well done. We are highly satisfied with his work. Thanks!!!
Patrick did a fantastic job. He was courteous and professional. I would recommend him to anyone needing plumbing help.
Richard Warren
5 months ago
Great service and brought my kitchen sink plumbing to code.
Aaron was my service tech. He did an excellent job explaining everything and was super nice.
Very professional & knowledgeable. They did a trenchless pipe relining. We’ve dealt with our main drain backing up for years due to tree roots. We finally made the investment to get our pipes replaced. This was a nice alternative than having our yard dug up. They barely made a mess! Thanks Jon, Alex, Tyler & Stephen. Now we have peace of mind! Nice job!
We worked with Ruslan and he did an amazing job, he was very informative, helped to answer all our questions, and even helped us with getting our water softener machine running and locationg our water valve after helpingus with whathe originally came to repair. We would highly recommend Mr. Rooter to get things done.
Monica Valdez
3 years ago
We purchased our house 2 years ago and about 6 months after moving in we began to notice our drains in the basement backing up. We called Mr. Rooter and were initially pleased with their service but since the first time they came out our plumbing has been backing up every few months. It appears to be the same problem every time but they haven't been able to give a consistent answer as to what is causing the backup. First they said it was the main sewer line to the street, then they said we were pouring grease down the drain, and this last time we were told that we were flushing non-flushable wipes down the drains(we don't even buy the kind of wipes they pulled out??). I would like to finally have an answer to why my pipes are backing up. We called Mr. Rooter out 2 days ago and tonight the pipes are already backing up again.We've even stated that we're willing to do the very expensive replacement of the main sewer line but they never send anyone out to survey or give us a quote!!
Sandy Thoele
9 months ago
Very nice! Took care of the problem. Great communication
Jeffrey Mendelowitz
a week ago
I was very impressed with the service we received. The plumber, Ruslan, was extremely knowledgeable and professional. We live in an older building (built in 1904) and he was able to easily navigate his way through old fixtures and pipes.Additionally he is a hard worker, took no breaks until the job was done.I'm very happy with my new bathroom.
Sheresse Spence
2 years ago
Do not call them! Calling them was a mistake! They came to look at why my water pressure wasn't working in my kitchen. The guy told me the valves were bad in my faucet and he could either fix it for $580 or do a new one got $811 I said no that's insane. He fiddles with the sink leaves and all of a sudden I have zero water in my sink then argued and refused to come back out and fix his error. Horrible company do not recommend!
My water heater broke down and thankfully for me I called Mr. Rooter Plumbing. Jon W was the technician that arrived that day. He was polite, professional, and thorough in explaining everything he found. He was upfront with options and pricing. I decided replacement was the best option, and Jon came back the next day to install the new water heater. When he was done, he showed me the heater and instructions for troubleshooting. This was not the best thing to happen so close to the holidays, but I couldn't have asked for better service. Jon was truly stellar, as was the intern that came with him. Thank you.
Rob was a great technician! He installed my new gas stove, new fridge, new kitchen sink, new garbage disposal and new faucet. He was excellent and personable. I highly recommend Mr. Rooter and Rob!
First time using this service, and so grateful that they were able to provide same day service. Tina is the best. She was very professional and super nice. Very satisfied with the service
Andrew Wiatros
7 months ago
Patrick and Alex did a fantastic job walking me through everything they were doing and what they found.
Matthew Schober
2 years ago
Mr. Rooter was out to do a sewer line inspection and clearing when I purchased a new property in the summer of 2020, just 7 months later I needed them back out because the roots had grown back in, leading me to wonder what kind of job was done the first time around. There was no warranty or discounted provided for the second clearing, also the line did not have any dips or strange abnormalities to it.Following the second clearing I asked for a pipe liner quote, so that I could permanently fix the issue. Mr. Rooter was unable to provide me with a video of the inspection that was done, despite having spent nearly $2,000 in services within the last year, this was an additional charge of $300. From what I could gather, there was no video editing or brush up services for the video, so what did this $300 pay for - oh, it was to prevent me from sending the video to competitors. This is text book company first mindset vs customer first. I will be taking my property management and portfolio of properties elsewhere.*Response to Owner Below* (unable to reply directly)Hello, thank you for the thought out and extensive response below and I am sorry to hear that you disagree with the $300 added video fee. While I do not disagree with other customers having a beneficial experience, mine was not quiet the same. I believe I paid a fair price for the service, but to pay an additional $300+ for a video of an inspection that was already performed does not seem to make much sense to me.As mentioned in your response, I was unable to attend the video review, but this is because I am a busy professional. Have you ever worked with out of state owners in the past? If so do you require them to travel to your office to view the video? A $9500 liner can be rather expensive without ever seeing the liner itself. While a used car would be easy to see in person, something like a sewer line is not so easy just to go out and see on someone's own time. As you can imagine, it can be hard to attend the actual inspection for busy individuals, and I'm sure the are elderly who may even feel uncomfortable doing so in today's Covid environment.Your statement on encouraging second opinions does not align with your additional $300+ charge for the video, which to my knowledge, does not include any video editing or polishing to warrant an additional charge. This is not much different than Robinhood's recent comments on representing the average investor when they blocked trading of GameStop and other stocks on behalf of investors. While I understand it is frustrating to have competitors and some customers who share videos, it will be difficult if not virtually impossible for you to prevent competition in a free market economy.Upon calling some of your competitors, I learned that many do not impose this additional video charge. These are the companies that I will be working with when I need the next main line cleaning and will be purchasing a liner from them.
Aaron was great!! I called cause my main line was clogged and the Aaron was here with 1 hour of my call! He was super helpful and explained all of my options!! Overall highly recommend Mr. Rooter plumbing!!
Patricia Duffield
4 years ago
Brandon Moren came to clear out our plugged up basement pipes on a Sunday--thank you! He answered all our questions and did a great job. Thanks, again!
Dutch VanHatten
a year ago
Outstanding experience! Rob Trimnell was our service professional and he truly is a professional. He was very friendly, explained what he was doing very well and answered all our questions thoroughly. Based on our experience with Rob, we highly recommend Mr. Rooter.
Everything was great except the flood sensor was left disabled, so I'll likely have to pay the security company to come repair it.
Paul Eastwold
7 months ago
They were easy to work with and carefully made sure everything was working and leak-free before they left. They did an excellent job!
Allen Freemont
4 weeks ago
Great service. Cleared up our plumbing problem in no time. Would definitly recommend to anyone needing plumbing service. Tyler was courteous and professional throughout.
Patrick came out to look at a drainage problem I had and was very professional and knowledgeable. Did not feel pressured to get things done right away or anything have great info on plumbing. Appreciated the quick work that he did.
Brian Vogelgesang
10 months ago
Mr Rooter has helped us numerous times with repairs when we needed them. Always on time, very polite and professional. Would highly recommend them.
Andrea Nelson
7 months ago
The tech examined our gas fireplace and determined it needed a new pilot light. They ordered the part and will come back to install and inspect operation!Also bought the 3 year plan as it seemed like a good deal!
Service person Ruslan Levchuk was very professional, explained and answered all my questions & fixed the problem. He serviced my water heater. I will continue to contact Mr. Rooter for all my future plumbing needs.
Alisa Elliott
5 months ago
Josiah was great. Very knowledgeable!
We loved Mr. Rooter Plumbing. Tony's work was top notch, and after researching many plumbing companies in my area, Mr. Plumbing had the best price and included the estimation of the work in the overall once if I chose them to do our work. In other words, it wasn't an extra cost to come out and take a look! That was a sell for us! Thank you for your great work!
Gayle Mueller
5 years ago
Great service. Trevor took care of my problem immediately. Discussed ways to avoid it happening again and even went above and beyond and looked at the water heater and checked water pressure. Awesome experience. Will definitely continue to use Mr. Rooter.
Called several places that I felt were ripoffs, eventually Called Mr. Rooter on the recommendation of a friend........They did the job with no costly add-ons (the weekend) and I was extremely happy with the price and service. They are my new go to plumbers!Top Notch job!
Robert Lundgren
4 years ago
Woke up to a leaking water heater and called these guys. They had a fellow out to our house within an hour and after a reasonable quote replaced the water heater right then and there. Would definitely use them again for plumbing needs.
Abraham Akanni
a week ago
He has good knowledge of the work. Explained the process very well. He did a good job
Randy Blader
4 months ago
Derek was amazing repaired a gas hose on our dryer was on time informative and did a great job. Thanks again Derek for the great service will call again if we need another repair done. Thx Randy
Patrick Walfoort came to our house last night to clean out our main drain. Not only was he extremely polite and knowledgeable, he made me feel comfortable about what was happening and what my various options were. Our dog Sam even loved him! I also didn't realize Mr. Rooter doesn't change their prices based on when the service happens! That's incredible, honestly. Your plumbing doesn't have issues M-F 9-5, and I appreciate that I pay the same price at 8pm on a Thursday night :)
My water heater was not working anymore. Looked online and saw Mr. Rooter. Called them out and Dennis gave me a professional and honest opinion on what was going on with my water heater. Needed water heater and old gas piping replaced. Dennis and Josiah came out the next day and did a great job installing everything.
Derek Osterud did an amazing job with my plumbing! After my dishwasher water line burst and flooded my kitchen, Derek was able to get out the same day and replace the busted pipe, as well as fixing up my leaky water main and a few other issues! He was incredibly efficient and got the job done much earlier than even he expected. Absolute 5-star service, I'd recommend him and Mr. Rooter to anyone!
Peter Lorvick
3 months ago
Came on a Sunday which we needed, very friendly helpful and informative technician, really knowledgeable. Cleaned up very well when done.
Stephanie Keenan
3 years ago
My experience Mr. Rooter was quick, professional and complete. I would definitely use this service again. Ken was a fantastic face for the excellent service he provided. Thank you!
Jennifer Willert
a year ago
I had the pleasure of working with Josiah and Jon regarding replacing a pipe for me. They were wonderful! They showed up on time, very courteous, explained everything they were going to do and why it needed to be done. The job was finished in an hour and I’m very happy with the results! I would definitely use them in the future!
Mr. Rooter showed up within one hour of our emergency call on a Saturday, Craig was awesome, he found the problem immediately and because our system was a little different he took the time to research the components online before going in and fixing the problem. I was impressed with the professionalism and the knowledge displayed. We will no doubt use Mr. Rooter for any future needs.
Tyler Asche did an excellent job installing a new water heater for us. He explained the process thoroughly beforehand. The installation went well and the area was clean when finished.
Barbara Briggs
5 months ago
We have been having trouble with our kitchen sink since the house was new in 2004. Today the problem required a professional. The problem was fixed and I was given many different solutions by Derek. Thanks for spending the time and explaining it all to me Derek! I really appreciate your patience!!
TheFoxandTheRabbit
3 years ago
I called MRP about 3 weeks ago. They were nice on phone, prompt, and very professional. The work they did/do is superb. All the people i talked with , asked questions to, were genuine , honest, kind and respectful.It was not an easy job either , and details were not missed, along with my questions and concerns. Excellent work and work ethics.Along with being so nice, which for me is utmost important, ( still makes me cry happy how patient and kind they were ) ... they stuck to work, and came when said they were, and cared about my concerns.If i need help again in future, i will call this company. And will recommend to any in need of great service and work.Sincerely,P. Mosher.Monticello, Mn.
Jessica Crowley
4 years ago
Great experience with Mr. Rooter! Jessica was extremely responsive in my online request to set the appointment for the same day! Roman was professional, quick and I would highly recommend him and everyone at Mr. Rooter again!
Gusgossert2004
a year ago
Rob performed the work and did a great job. I felt his quote was very reasonable to replace the toilet fill valve and pipe shut off valve. Additionally, I called a dozen companies before contacting Mr. Rooter and none could do the job for at least a week. Mr. Rooter showed up the very next day, a Saturday. That's well worth the few extra bucks they charge.
Prompt, same day scheduling with only one call without any phone tree waiting. Very conscientious repair technician diagnosed problem, but needed to return to office to obtain expensive item. Service person was able to complete job within 2-1/2 hours of first arriving. Slight snafu with final testing, perhaps caused by homeowner distracting repair person. But repair technician was respectfully apologetic and spent time to rectify the snafu.
Laura Dholsgraf
4 years ago
I contacted Mr. Rooter for help with a multitude of tasks. The phone staff were extremely helpful and professional. I was able to schedule an estimate and repair on the same day, and on a weekend too. Mr. Rooter sent Tyler Asche, who was prompt and very professional. He did such a great job and I cannot recommend his services enough! This is the only plumbing service I will ever use. Great prices, fantastic services!
Had to call for a leak under my sink and they were great! Fixed quickly and the plumber was so nice.
Craig the service manager who came out to my home was very professional, courtes, and knowledgeable. He explained everything in detail and made sure everything was fixed right working correctly. Very nice guy. I would definitely call him again.
From the minute Brandon knocked on the door and presented himself, I was impressed with his professional courtesy. He did a great job of asking questions to determine our problem, and was crystal clear in setting expectations and the costs of our options for a solution. I'd highly recommend Brandon & Mr. Rooter.
I'd give ZERO stars if I could for their customer services in particular the main dispatch line person named, CINDY - The situation: Tech opened up a pipe on our top floor for our tenant's tub. Water spilled all over the hallway and leaked onto our bottom floor. I called to speak to a manager to make sure that the damage caused to our property would be taken care of. All she told me was that a manager would call me on Monday. This was NOT a satisfactory answer as we have damage walls and ceiling tiles. I said Well what is going to happen to the damages and do I have to pay for the service? Monday is a long time to wait for something to get done. She said Well OBVIOUSLY you don't have to pay, and we have a company we will call to come clean up the place. I said Okay. That sounds better. Thank you! She just hung up. The tech just did some quick cleaning and DID NOT finish the job because CINDY said I told them I wasn't going to pay. She LIED about what I said so the tech never finished the job even though he said he was there and could finish the job. So we have damaged walls, ceiling tiles, AND nothing is FIXED. Go SOMEWHERE ELSE even if it costs more. We will see if the manager calls on Monday and if we get reimbursed for the damage.Day FIVE: Issue is still not resolved and no manager has called me.
Tina and her crew were awesome. Tina told us was being done and kept us updated on the progress. Loved working with Tina!
Kris C. was very professional. He went above and beyond trying to find a part for my challenging shower repair. When the part couldn't be located, he gave me alternative options and associated pricing, allowing me to make the choice as to how to proceed. He kept me informed throughout the process, got it done and cleaned everything up perfectly.
Such a great team of professionals! We have a remodel project in our basement and they found ways to make everything we wanted happen. The experience shows on this crew. They knew exactly what to do whenever an issue popped up. Jeff, Jordan, Josh, Josiah, Jaeshawn, Martin and a few others who stayed late to get the job done. They were all outstanding! They explained every step in a clear manner and completed every task to 100% satisfaction. We joined the 5-year Advantage Plan because we will not be calling any other plumber in the future. Affordability is key with any big project and we are very happy!
Brent Jamison
3 years ago
Mr. Rooter Service Professional, Dillon Roden came and helped us with a leaking sink that had been going over night. Dillon was very professional and gave great information. Highly recommend
Doreen Reynolds
6 months ago
Chris was very knowledgeable, skilled and professional. He went above and beyond to resolve my problem. It was a tough one. Cost was very reasonable. Thank you!
Great communication, same-day-service, & fair pricing.Yesterday we had Josiah from Mr. Rooter out to our new home. After receiving multiple quotes price gouging us at $1,700+ for a NEW SHUT OFF VALVE, Josiah came out and with Mr. Rooter’s pricing schedule, the price for the work was very fair. Our Main water line was leaking in the basement, and our main shut of valve wasn’t working. He came out and determined that we needed to replace a section of corroded copper pipe with pex instead because the water pressure in our home was strong, and he installed a new shut off valve for us. All work was done by him and Derek within about an hour of arriving.We will definitely be coming back to Mr. Rooter for future plumbing needs!
Marcia Winter
2 months ago
They arrived at the appointment time given. They gave three repair options, detailing each and the cost, then offered a fourth option taking into account a handicapped family member. The repair required skill, some creativity and time, but because of our handicapped son they were willing to work the extra time it took since the next day began a 3-day weekend. We are very pleased with the result and will definitely use their service again.
We had Josiah help us out when we needed help after hours. He was professional and fixed our plumbing issue.
Jeff & Kris handled a mistake very professionally. They first installed a conventional water heater. When it failed inspection they admitted they should have tested the flue prior to completion. They replaced the conventional with a power-vented unit for the difference in cost, less an additional credit with no additional labor or service fee. The treated me fairly and the workmanship appears to be solid.
Richard Howell Jr
4 years ago
Roman Dahms did an excellent job with us. He was passionate with his job and made certain I understood all details of the service call. A very nice person and would not mind having him back
Had an emergency, Mr Rooter was very timely. The Tech. Ruslan was very professional and thorough.
Our service person was absolutely amazing and the friendliest person ever. He could not have been more accommodating. I highly recommend this company and our service tech. THANK YOU VADIM!!!!
0luwatosin Adeyeye
2 years ago
I called Mr Rooter plumbing service about a leakage from my bathroom down to the basement. Eric was sent to my house to look at the problem and to give an estimate of what the service cost will be.Eric act professional in looking into the problem and give me an estimate that my family can work around it ( Plus he talked to me about their finances option and work me through the process). He was happy to do the job, and answered all my questions.He did an amazing job in fixing the problem in a timely manner. He even go beyond more than expected just to make sure everything works perfectly. Thank you so much Eric your work is highly appreciated.I will definitely recommend Mr Rooter plumbing service and specifically Eric.
Susan Erickson
7 months ago
From the first Free Estimate to the pipe lining being done, this company deserves 10+ rating. Sam who did the estimate was such a nice man and was so great at explaining everything to me and my husband. The ladies that answered the phone every time I called were so friendly and helpful. And then the amazing crew, Royce, Joshua and Alex were so friendly, kind and professional. The job turned out great and boy did they do the most amazing clean up. And while they waited for the city inspector to come, they shoveled my driveway. What an amazing company all the way around. Not to mention the 50 year warranty on the pipe liner that is transferable if we were to sell our home. Thank you all for treating us like family. “This company Rocks”Sincerely, Susan and John EricksonRoseville, MN
buckner richerson
11 months ago
I was impressed by the professionalism displayed by the “plumbing doctor”. He took plenty about my house and will be knowledgeable about my house the next time his services are required.
Stephen Johnson
8 months ago
Josiah and Ruslan were very courteous and helpful. They were efficient and did a great job with our project. They were also very knowledgeable and answered all our questions about the plumbing in our house, and gave us helpful and practical tips and tricks for maintaining.
Peter Gabrail
2 months ago
Mr Rooter installed a liner in my main sewer from the house to the city connection. They were very profession, prompt, and friendly people, and the pricing was competitive. The work went exactly as it was explained to me, and it was actually completed a little earlier than estimated. I wouldn't hesitate to call on them if I need other work done. Big thanks to Alex, Royce, and Mike for making a big job go smoothly!
Mr. Rooter was recommended and I thought they were great to work with! They were able to get me in as a last minute 5pm appointment on a Friday and when things turn an unexpected turn for the worse, they promptly called in other techs to fully understand the scope of the issue. I did not feel rushed when things ended up taking longer than expected, and Alex and Stephan spent extended time answering questions I had. Overall, they worked diligently to get permission to do weekend work with the city so I wouldn’t have to sit the weekend without ability to use my water. They also worked as a team to schedule me the next morning in order to fix my main drain.Throughout the whole process they had me to watch, ask and answered my questions, and provided explanation on what they were doing at each step. They provided multiple quotes for various options and explained each option thoroughly.Despite an unexpected and emergent situation, I had an amazing experience working with Alex, Stephan and Jake! Would highly recommend!
pseem S e e m a n
4 years ago
Awsome service and great pricing. Very knowledgable tech, friendly and extremely helpful with tips and information. Really appreciated the workmanship and politeness of the technician that was sent and will recommend this company to anyone that needs plumbing services.
Teresa Vanberg
3 weeks ago
Excellent work done by Royce and Daniel. Very professional and answered all my questions. Would highly recommend them and Mr Rooter.
Zack Davenport
9 months ago
Mr Rooter got someone out to our house same day that we called. Patrick was very professional and helpful, he fixed the problem and provided us with a lot of information about our plumbing system. Will definitely use them again!
Derek did spectacular work fixing a leak from our (very specific model) bathtub and replacing some of our bathroom's outdated pipes. He outlined several different options for getting the work done in a way that was transparent and comprehensible to someone who doesn't know a ton about plumbing. The pricing for the work is very competitive with what other plumbers I've worked with in the area have charged, and taking on a project that several other companies were afraid to tackle. He was extremely generous with his time & knowledge by answering all the questions I had about the plumbing, no matter how trivial. In doing the work, he even went the extra mile and fixed a problem I was aware of but did not specifically highlight to him beforehand! It's always a pleasant surprise to know the work is being done in the spirit and not just the letter of the contract.This was outstanding and professional service, and I would absolutely recommend Derek and Mr. Rooter Plumbing to anyone looking for a plumber.
Anton Tillmann
a year ago
Rob was professional and efficient in servicing my hot water heater. He answered all of my questions and was great to work with.
Friendly, efficient, and personable. Did a wonderful job with my gasoline reconnection. Great service!!!!!
Stephen and Sam were quick and efficient; and thoroughly explained the issue and any options I had available to me. I didn't feel pressured to add any additional services, but was made aware of their recommendations.
Jordan Elenz
11 months ago
Received prompt assessment when called about a sewer line backing up. Presented multiple options and prices associated with them. Workers were polite and courteous when entering my home. Would recommend this company.
Brandon Moren did a great job of inspecting 3 different areas of concern. He gave me advice on simple fixes for 2 of them and only charged me for what really needed to be repaired. He did a great job.
Plumber was nice and professional. I couldn't get another service to answer the phone, but Mr. Rooter showed up in 30 minutes. I was on a deadline and they were fast and thorough.
Paul Stemper
4 months ago
Professional, friendly service. Highly recommended!
Anna Holtman
3 months ago
Rob did a great job of installing my new gas dryer. He was on time, took a look and explained everything ahead of time, and was very professional. We hadn't fit the dryer down the stairs yet when he came, so he even came back a second time. Everything is working great.
Kris & Austin were great! I love that there's a training program, and Kris was really wonderful at letting Austin do what he could and taught him patiently about new things. Kris also let me know I could fix my faucet on my own, when he could've sold me an expensive service, then recommended a good quality toilet to replace my old one. The veteran's discount was nice, too.
After purchasing a new house a couple weeks ago; I was hesitant on using the fixtures and pluming in the house so I did my research and showed this place as a very highly rated company. I made my call and on the weekend, Sunday Derek O. came to my house and helped inspect the items I wanted replace and then we noticed a huge issue in the plumbing/piping in the house. Went through all the issues of the piping and advised me to get those completed.Derek O. was VERY transparent about everything needing to be done and I am VERY grateful for Derek being up front and honest about the situation on the house. BIG shoutout to his helper in the repairs in the house I believe it was Josh. I apologize if I forgot the second person's name but yes both of them got the job completed in 3 days for the house and it truly has given me a peace of mind in my household now that I can shower and drink water without fear.These two workers deserve a LOT and anyone looking for experienced and GREAT workers when they call Mr. Rooter should definitely call Derek O. as their main go to!
Marcela Gavilan
4 months ago
Dereck O do in outstanding job help onclod our main draing thank you so much. We really appreciate. Very cain and profesional.
Neal and Tyler had done a great job in fixing my outdoor plumbing and indoor plumbing. They are professional and friendly. I especially appreciate their attitude of focusing on details and honor customers' reasonable request. I recommend people to work with Neal and Tyler in their plumbing project/needs.
Tim Danielson
8 months ago
I couldn't be happier with the professionalism and personable, every thing was very well explained, the job was big and everything was kept clean and organized, I couldn't ask for a better team to do the work that they did, I shout out to Josiah and Martin thank you both so much for the excellent job 👍 I'd also like to add that they went above and beyond the duties of what they came here for, like making sure my water heater was safe and and the leads for my furnace were updated.
Sherryse Corrow
3 years ago
They came out to assess a sump pump in a house that we were considering buying. I did have to pay a diagnostic fee, however, they did a great job and were so professional. They put booties on to keep the house clean as they entered. They answered all my questions, found an answer/solution, and provided a quoted estimate very promptly. They were great and I would undoubtedly use their business again.
Very professional,very neat I will be calling them again soon
Service tech was great! But one thing I was upset with. I didn’t know Mr Rooter was sold to a new owner.What should have been done, is a letter should have been sent to all previous customers announcing that there is new owners. Explains the new rules about coupons. The coupons didn’t have an expiration date, so I assumed they were still valid. Unless I bought a new water heater, they wouldn’t honor it. Not a great way to keep customers! I will have to evaluate any further plumbing needs, as to whom I call.
Cathy Roberts-Brower
3 years ago
We had an emergency plumbing situation that no other plumbing businesses were able to help us with immediately. Mr. Rooter came through for us and got two workers to come fix our problem right away. Excellent workers, very professional. We will definitely be using Mr. Rooter again for any future repairs.
We worked with Derek and Craig and they were fantastic! We had Mr Rooter disconnect our old sink and reconnect to the new sink to the drain and garbage disposal. They are really friendly and very professional. Definite recommendation to those looking for plumbing services.
The service tech was late, the service was very expensive, but the necessary work to fix 2 minor gas leaks was completed.
Glenn Sansburn
3 years ago
Very professional, made scheduling multiple phases easy. Very helpful on DIY bath addition. Definitely will use them again on next project.
Trevor and Tony were very professional! They offered several different options and explained all of them.
We needed to have our gas dryer hooked up so we called Mr. Rooter. Tina came out the next day and did a great job! While she was here she asked if we had any other issues we wanted her to look at. We told her about a small leak from our toilet. She didn't have one of the needed parts with her but came back the very next day and went over and beyond to get everything fixed correctly. Tina was professional, courteous, respectful and did an awesome job! We will definitely hire her and Mr. Rooter again if we need any plumbing!!!! We highly recommend!
Allen O Lloyd
2 months ago
Didn't show interest in solving the problem was more interested in getting the $59.99 and whatever the charges were then helping me with the water heater problem
Kris C was very professional and repaired our plumbing issues promptly and with a high quality of workmanship. I really appreciated him contacting his boss to confirm the nature of the problem. After discussing it with him, Kris opted for the lower priced option which solved our leaky toilet. Thank you.
Reilly Mccadam
10 months ago
I had a different company (who I normally work with) come out and tell me I have 2 gas leaks. I called mr. Rooter for a second opinion and quote. The technician found that there was actually only one leak and fixed the single leak same day for 1/4 less of the price of the other place. Overall really good experience and has me considering changing my plumbing provider. Thank you!
Kalli Heitmann
a week ago
Mr. Rooter was very professional and thorough in their work! Josiah and Max were here for a couple days installing all the things we needed for our new home, and now we have peace of mind knowing they did such a great job. Would recommend to anybody!
Mary Sigmond
5 months ago
On a very busy weekend when we had company, our kitchen sink suddenly backed up, causing no small distress! Derek O came to our house early that Sunday morning, quickly took care of the problem, and gave us tips on preventing it from happening again. Thanks, Derek— you were great!
Had a great experience with Mr. Rooter. They came out within one day of me reaching out and gave me an estimate then again the following day to do the work. The office rep and technician that I dealt with were both very helpful and easy to communicate with. Was explained in detailed my options as well as the pros and cons of each option when making the decision on what to do. Very informative which made me comfortable knowing the choice I made was what I wanted. Great service, would highly recommend to anyone needing their main sewer line cleaned out and scoped. They even offered advice on other projects I was working on at my house which I used to make other decisions as well. Thanks!
I actually called Mr. Rooter for a gas line hookup for my new dryer, after Home Depot delivered the dryer on Monday but their install crew was not available for a week. Instead, Mr. Rooter sent Derek over at 8 am the next morning, and within 20 minutes we had a bid to install our dryer and bring the gas line and vent up to code. He also inspected the rest of our plumbing and was surprised our water heater was >20 years old- gave us a very competitive bid for a larger, newer water heater. Derek was very knowledgeable and professional and even took the time to walk me through the pros and cons of a tank vs. tankless water heater. We agreed to the bid and they fit in all the work today! I could hardly tell Derek was here working, he was quiet and cleaned the whole area when complete. I will definitely be calling Mr. Rooter for my next plumbing jobs- I have some small jobs I’ve been putting off but feel comfortable getting bids for these now!
LEMUEL ARRIOLA
a year ago
Eric Thies was very professional and explained well what he was working on capping off the propane line. Highly appreciated.
Nicole Lovold
2 years ago
We were thrilled with everything start-to-finish with Mr. Rooter. Our basement floor drain was backing up, and the team at Mr. Rooter called back quickly, and was able to get a tech out sooner than they had originally quoted. He was very professional and helpful in explaining what he was doing, then called a colleague to bring out a camera to inspect the line free of charge.Provided a comprehensive outline of follow-up work that needs to be done which was so helpful. We'll definitely be working with them in the future!
Alex and Royce were great. Talked us through multiple options and did fantastic work on same day we called. Would recommend.
Trisha Steffey
9 months ago
I manage a multi family property, the toilet in one of my units broke, literally. Mr. Rooter was able to come out same day. Technician was on time, was patient and informative and even waited while I ran to purchase a new toilet. He installed it in no time and was on his way!! Great service. I will definitely continue to use their service!!!
Very fast service; from the time to get here from calling for an appointment, to the time it took them to get the work done.
I would highly recommend this company for your plumbing needs!
Jason Traynor
3 years ago
I have several sump pumps in my basement and one of them appeared to go out on me a few nights ago. I called Mr. Rooter of Twin Cities and made an appointment. Not even 30 mins had gone by before Jeff called me back to talk about what issues I was having and to understand the severity of the problem. After meeting Jeff today I'm really glad I made that call. Once he got down in the well he tested a few things and wound up pulling out a broken check valve that was the cause of the issues. I'm sure he could have replaced the sump and charged me a small fortune but instead the repair cost was minimal and my sump has been working better than ever now that the real issue has been resolved. Having a plumbing professional I can trust is incredibly important to me and thanks to Jeff at Mr. Rooter of Twin Cities I know who I'm going to call the next time I have any problems.
Cheryl Skluzacek
2 years ago
As always for us we had help in about 15 minutes. Chris and his apprentice quickly found the problem and gave us options regarding repair and what each would cost. The apprentice also mentioned replacing a pipe that had already had two leaks and I had wondered why that had not been done before. Since the base fee for pipe replacement starts at 5 ft and the current leak was in another spot we were able to take care of both for only a little more $.
Monica Rannals
4 years ago
We had Tyler Ascher out for an estimate today. He was the best! His estimate was competitive and he was availabe to do the job today. (Mr. Rooter has regular hours on the weekend-no extra fees and convenient for working folks) We decided to have him install our new bathtub faucet and a kitchen facet, and we couldn't be more pleased. Very knowledgeable and courteous. We will definately use them again for our plumbing needs.
Excellent sesrvice, respectful, professional. Quality workmanship. Left home clean and removed debris. Price was great value. Cannot say enough positive about the experience.
Very prompt response, very upfront about cost and required work.
We’ve used Mr.Rooter many times and today they again, took great care of us! Tyler was great! They provided same day service (which was important), he fixed our dishwasher quickly and was very professional and explained everything. I highly recommend them!!!! Great staff and company!!!
Therese Salber
2 months ago
Jim was very thorough and helpful. Very glad I called Mr. Rooter of the Twin Cities.
Had many problems with my mom's 55 year old house. The friendly techs fixed the bathroom sink drain and the big laundry tub problem downstairs which was backing up big time. Helped us save $$ by suggesting to do it all at once to save trip fees. Also replaced some leaky water pipes downstairs. Everything is working great and the new laundry tub looks great (the old concrete tub had a crack and needed to be replaced). Thanks Roman, Jeremy and Kris for a great job! I would highly recommend Mr. Rooter to anyone!
Kimberly Sullivan
8 months ago
Stephen was awesome! Listened to my problem and explained what he was doing to fix it very well. Got the job done.
I purchased a three-filter under sink water filter for $150 on Amazon. It was not reverse osmosis. Tried e-mailing around for cost to install. Most places did not reply or called instead. Mr. Rooter was the only one that communicated by e-mail as I requested. $59 just to come out and give me an estimate. I sure wish I had looked up reviews first. I believed whatever they would charge would be an industry standard. Two guys came out. Cost to install... $528.84. That's 3 1/2 times what the product cost me. So, ultimately this cost me $678. Now that I think of it, one of the places that e-mailed said they could install THEIR reverse osmosis product for $650, but I did not have the room under my sink for the holding tank.
Jeannette Lassi
3 years ago
We need help with a water turn off for our refrigerator at 8pm at night after the water dispenser would not turn off and flooded out floor. I called Mr. Rooter and Josh was here within the hour. He helped us immediately and was so polite. I WILL call them for any plumber issues and I have saved all their info for quick access in my books.
Very Professional People - Jeff, Master Plumber is the best in the town and very polite and professional. There was something which was missed out in our Plumbing work but when we rescheduled the appointment with Jeff, he came up promptly, did everything to make it complete. Did a fabulous job. Strongly recommend Jeff and Mr Rooter. Thank you!!
Ruslan, Mike and Craig did an excellent job! Always on time and professional
Each worker was very polite! Hard workers!!!
The price was fair. Same day service. He was willing to try the least expensive option ! I was very pleased!!
Very quick to come out and did a great job! Plumber explained everything. Was very neat. Everything now works perfect.
Armin Assadi
2 months ago
All around great experience, great advice, thorough, and resolved the issue.
Rob did an awesome job fixing my clogged toilet. He was very respectful, on time and finished the job at a unbeatable price.
Aaron and Sam were very professional and knowledgeable, and also resolved our problem. They were able to come out the same day and we're honest and fair about the assessment. Aaron cleaned up very well and even gave us great advice and recommendations on services they offer. Would use them again for plumbing services.
Carol A.P. Pitz
6 years ago
Unlike several other companies that I called, Mr. Rooter really did provide 24/7 service. We had a major problem (sump pump failure on a rainy night that flooded our basement) and we were able to get service within an hour of making the phone call.The technician who helped us was kind, personable, and did good, high-quality work (installed a new sump pump) which solved a major part of our problem.Something that really impressed me was that when our technician was on the phone with his supervisor to finalize some billing details, I could hear the supervisor praising him for a job well done. It was nice to hear that Mr. Rooter positively recognizes their employees. Perhaps that's why he was so pleasant to work with.
We have tree roots in our serwer pipe. I called and Erick came out and removed the roots and sent down a sewer camera and found cracks in the pipe. We are planning a relining of our serwer pipe soon.Erick was prompt, kind and consciencious. He made sure that all the roots were gone and pipe was cleaned before he was done.I recommend Erick highly for all your plumbing needs!
These guys SAVED my family and I. We had a pipe clog, freeze, and burst. The only bathroom we have was unusable.I had called probably 20 different plumbing and pipe company's, none of which, dealt with mobile homes. By the time I found Mr Rooter Plumbing, I was in tears and at my wits end.They assured me they could have someone come out and take a look on the same day. When he showed up, he was very polite, didn't sugar coat the problem, and explained exactly what needed to be done and how much it would cost.The problem was fixed by the end of the day. I could not be happier and definitely plan on calling them if I have any other problems.5 out of 5 stars. 100% would recommend.
Worked with Aaron. He was friendly, knowledgeable, and highly skilled. He was able to address every problem quickly and efficiently. Absolutely would recommend Aaron and Mr Rooter for anything plumbing!
Water leaking from toilet. Rob from Mr. Rooter has been wonderful to work with through out the entire process.
Aaron was amazing great person to deal with explain everything and explains all plans available just an all around great experience go with these guys don’t call Benjamin Franklin guys they are the worse they don’t check anything at all
Mouakong Lee
7 months ago
Five stars all around. Made my weekend easier than it should be.
Ruslan came to our house for clogged kitchen drain. Very informative, professional and the options were very clear. Inspected our plumbing system for other defects also.No hidden fees. Fantastic service. Thank you
Kris and Landon came out to help with a pipe leak for my water heater. Not only did they arrive ahead of the scheduled time they were professional and they were good at explaining what the issues was and the cause of the issue. They were also reasonably priced. I will be using their services again !
Grant Lehmann
2 weeks ago
Very timely, and accomplished what was discussed. Our laundry sink is no longer an issue.
Megan Bateman
4 months ago
I live in a mobile home and had called many companies and none of them service my home but Mr. Rooter does. Derek O. Came out this morning and was very helpful and professional. I will definitely be recommending this company to anyone who needs any number of repairs. Thank you.
Carmen Martin
7 years ago
DO NOT USE THIS COMPANY!We had issues with our toilet flushing slowly and clogging. They came here for 5 minutes, charged me $217.98 and the toilet clogged the same night! Called them to complain, they came back to fix it but 2 gentlemen came here, flushed the toilet (which wasn't clogged at the time but went down slowly) and left. They won't do anything else. I'm left here with a toilet that is in the same condition as it was before they came here and a $217.98 bill to pay.Learn from my mistake and take your business to a company that will actually do their job and one that charges a lot less than $217.98 for 5 minutes of their time and the use of their snake!
Jackie Kurki
2 months ago
Kris Corwin was wonderful would ask for him again
Had them come to replace my mom's. Water heater on Dec. 27th have had nothing but problems she has been without hot water for days now and won't get fixed till Tuesday. One of the plumbers that was there won't return calls Jordan is not a very plumber. My mom is 75 not in good health this is not a company i will ever call again went something else needs fixing piss poor company if u want it done right call someone else
Nick Satariano
3 months ago
Tyler was very personal, patient, and walked through all our options. He did quick and efficient work! Thanks very much, would use again!
Jon R. did a great job and was very helpful.
Holly Manthei
4 years ago
Roman was on time, came prepared, and walked us through all his findings with patience. Would recommend his services again certainly.
Jacqueline Stasson
a week ago
Our plumber Jon Wilke was Amazing!🙂
Not only was he professional, friendly, Knowledgeable, he took the time to answer any questions that we had.
We would highly recommend Jon!🙂
Cynthia Harris
2 weeks ago
Amazing job, fixed the issue quickly and Ruslan was amazing as well. Very professional and so helpful in explaining the issue.
Luis Galeno-Alvarado
4 months ago
Had the pleasure of getting my water gate valve replaced by Ruslan! He came in with a great attitude and happily answered all my questions. Service was completed the same day I called, pricing was upfront, Ruslan showed up when I was told to expect him, and he kept my space/house clean! Thanks!
Jennifer Zacharias
3 years ago
Very responsive, reliable service. Quick to schedule, arrived when they said they would. Worked diligently to troubleshoot some tricky issues with our appliance installation and upgraded our gas dryer line to be back up to code. Friendly & knowledgeable. We definitely recommend their service.
Suzanne Duret
2 years ago
While caring for my mom, Rita, after her surgery I smelled gas in her basement. I was able to get a fast response from Mr. Rooter of the Twin Cities and couldn't be more happy with the entire process of working with this company and their team of professionals. Robby did a great job on repairing the initial gas leak. He was polite and always had a smile and did an excellent job! The following day I discovered a separate gas-related issue with the dryer that required one of their guys to come out on a Saturday. Craig was very helpful and gave us some good advice after taking a hard look at the situation. This was complicated by the fact that the vent leading outside had a deck built over it, and the vent didn't meet code and was a serious fire hazard. We would not have known the danger this created without Craig's help. He got us scheduled with a team to come in on Monday to replace the venting system for the dryer. Jeff and Robby showed up on time and did an amazing job. Again, they were prompt, polite, explained things well, and went above and beyond what I would have expected. I just can't say enough good things about our experience with this company and the guys who showed up to do the work!!!
David Carrera Jr
a year ago
After noticing a backup in my wash room drain Austin was able to come in the next morning and help clean out my main sewer line and my wash room backup line. He was very kind and informative. I did not use the sewer dawg service as it was a good deal but significantly more expensive. I am hoping to treat the roots that made it through with root killer from Lowe's each month to save money on that service. It did cost $850 to snake the main sewer line and the washroom plus getting an enzyme to treat the pipes.
Makenzie Wilson
a year ago
The technician was very thorough in explaining the work and it appears to be working correctly however they didn’t have the right tools to move appliances without damaging our floor. I have complained and will see what happens. I would expect them to be responsible to not do the work without the proper equipment. We just bought this house now the floor is damaged and will need to be replaced to fix it. I would recommend finding someone who will come with the right tools
My parents in MN asked me to write a review on their behalf (they don't use Google like we use Google, lol.) because the quality, performance and professionalism was that exemplary. Particularly Vadim. He stayed with them all day, (literally, all day, morning to evening) working on their project. He was informative, patient, knowledgeable and polite. The work was amazing and everything is working perfectly. They were so happy, appreciative and beaming about everything Vadim has done. She called me and asked me to send a review for her. They highly recommend this company and thanks Vadim for helping my parents, word of your excellent work made it all the way to Florida! They're so happy, which in turn makes me happy too. Much appreciated! Ten stars!!
Kimberly Haars
3 months ago
The technician, Ruslan, was great. Very professional and courteous. I was grateful that they could be at my house within a few hours, but...my first question BEFORE booking the appointment, was do you service Culligan water treatment systems and was told yes. (Culligan had a 2 week wait time). After Ruslan started looking into the issue, he told me they don't work on Culligan equipment. So, I wasted $60 on a trip charge, when whoever I spoke with should have known that they couldn't help me. I asked for a refund, so we'll see......
Landon solved a problem for us with our toilet drain that had been an issue since moving in to the house 2 years ago. It took more than your average drain cleaning. The team at Mr. Rooter was professional from start to finish.
elena hennessey
a year ago
Very professional and informative. They let me know all my options and were extremely polite and knowledgeable.
Super professional on the phone - got us hooked up quickly with an appt. The service technician, Rob, was fast and careful to not disrupt the house. He was funny and friendly, though...taking time to make the baby smile and pat the dog and cat so that everyone was comfortable. You could tell he took pride in his work.
Anna Milligan
4 months ago
Stephen was very professional and walked me through the concerns I had. He identified high priority needs and I felt comfortable with the information given making the right decisions for repair during the initial visit. He scheduled a service appointment quickly in a time frame that fit my schedule. Great work.
Kris and Nate were very helpful at keeping me updated on the progress and got things done in a timely manner. They made me feel very comfortable about the process. Tony also went above and beyond to answer my questions and come show me his explanations in person. Would definitely use them again.
I had frozen pipes due to the way below freezing temperatures of the past few days and Vadim Paskar from Mr Rooter Plumbing came to my home and got the water flowing again! He was courteous, very professional, and so thoughtful when answering all of my questions.I spoke with Tony at the office when setting up my appointment and he was also very helpful and quite nice.I highly recommend this company!
The professionals who came to the service call were friendly, fast, gave me options and explained the problems clearly.
Brian Milchak
4 years ago
I recommend calling a different company.I'm in the process of purchasing a home, and I called Mr. Rooter to conduct a sewer scope during the inspection period. They did not provide an up-front baseline quote for this service, as other companies do. They said they couldn't provide a quote because they wouldn't know what they would have to do until they assessed the situation. This explanation sounded strange to me, as this type of job is straightforward -- you push a drain snake with a camera down the sewer line and see what's there. Yes, there may be access issues, but there should be some sort of baseline quote, given no access issues. Note that another company provided a baseline quote of ~$180. I should have walked away, but they were able to come out at a convenient time for me and the current homeowner.I met the technician at the subject property. Access to the sewer line was extremely simple (it was right inside the garage). The technician said it would be $357 -- which is outrageous. It would have been very inconvenient to reschedule during the inspection period, so I went along with the service.The technician spent a few minutes in the garage and came back to tell me that he found root intrusion only 3' into the pipe. He let me see him run the camera down, and he didn't make any real effort to push past the blockage to scope the line. He then proceeded to try to sell one of two services: snake a roto-rooter down the line for $457, or snake a water jet machine down the line for $1,384!These prices are out of control. The services are simple and not labor intensive, and I've seen quotes to replace whole sewer lines for ~$2,000.I suspect this company knows people are on tight timelines during inspection periods, and that it is very inconvenient to reschedule. In my opinion, this is a prime example of an unscrupulous company trying to take advantage of both fearful prospective buyers and homeowners who are under contract, trying to make the biggest transaction of their lives in a timely manner. Shame on me for letting them string me along.Call someone else.
Jason Jackson
3 years ago
Kris was great and transparent with getting our plumbing issue resolved. The cost was minimal and the service was excellent.
Phillip Hefel
4 years ago
Non-emergency call. Replaced water heater next day. Arrived on time. Got the work done fast and brought my system up to code. Dennis was great to work with.
Victoria Wagner
8 months ago
Would definitely recommend this company! Called for same day service for a clogged kitchen sink, and Stephen came out. Cleared the kitchen sink and was super friendly, kind, and efficient. Very happy with our service! Thank you Stephen!
Eric Thies did a wonderful job at the clogged drain pipe we had in our main sewer system. He was prompt, even on the weekend, and worked very efficiently and effectively. He did a wonderful job at unclogging our pipe and explained things to us. Would definitely recommend this company and have Eric Thies as a Plummer again. Thank you.
We called Mr. Rooter for a shower replacement and Ruslan was the representative that they sent. Ruslan was professional, personable, transparent, and kind. He did a wonderful job fulfilling our request and we would definitely call them again for for their services.
Josiah came to our home as an add on/emergency appointment after completing his regular full day of work. He was very professional, took the time to explain everything, did an excellent job, answered all our questions, and didn’t rush through anything. We highly recommend Josiah, and will definitely call Mr. Rooter for any future plumbing problems if needed!
Patrick Manansala
2 years ago
First time homeowner. Trevor G. was our plumber. Loved how they put you on a schedule, come to your house, then provide quotes on the spot! Then be able to do the service right there. We had to have our valves shut off in our kitchen since our house was built long ago and the previous owners either never replaced/updated it or they DIY-Ed it incorrectly and the water doesn’t shut off without resorting to the main line. The service was reasonably priced and Trevor walked us through the different options on how we wanted to do it- or if we wanted to take it a step further. He also took the time to educate us on our plumbing and what could be fixed or be brought up to code. Overall, very professional, personable, informative, and quality workmanship!
Stephen & Tyler H came out to help me. Great guys, great workers, great problem solvers. 5 stars. will definitely use again if I’m lucky/unlucky enough to need them ;-)
Nathan Meyers
2 months ago
Ruslan was great. Came out on a Saturday to diagnose and fix a water shut-off and supply line issue int he bathroom. Had a bit more work than was expected, but he stuck with it and got it all done in a timely fashion. No one else would even humor me when I asked for someone to come out on a Saturday.
SCAM. $60 to come out, then quoted $345 to snake the sink drain. Huge ripoff. Loss of $60. We had the same job done 3 years ago for $129. Took them 20 minutes. So Mr. Rooter is charging $1,000/hr.
Jon W. and Aaron V. were so AMAZING!!! Incredible service and truly good people!!! Mr. Rooter in Fridley is now my go to for life! Thanks Jon and Aaron - you two are AMAZING!
Help, Mr Rooter! Again, the terrible surprise when walking into the laundry room - backed up toilet. Ugh. As we always do with plumbing issues, we immediately called Mr Rooter. As always they were there promptly, Kris, and later Tyler, got right to work, diagnosed the problem and suggested the solution along with an estimate of cost. They put down drop clothes across our carpet - a very nice touch - and then proceeded to clear out our extremely long line to the street (requiring working in a pouring rain at times.) When done they cleaned up the laundry room - a very unpleasant task - and left it better than it had been before the problem. This was our fourth use of Mr Rooter in 12 years and as always with their technicians, they were unfailingly friendly, professional and highly skilled. I cannot recommend them highly enough (although I hope I don't have to see them again too soon!)
Working with Mr Rooter was a pleasure. Every interaction with staff was professional. They were extremely honest and timely. I would definitely suggest them to a friend or family member.
Neal and Jon were knowledgable and helpful in explaining the gas dryer installation. Great experience, highly recommend!
Michael Johnson
a year ago
I had a pipe break, they were at my house within 30min of calling and they had it fixed and improved from what my builder left me with within the hour. These guys were professional, friendly and super knowledgeable. 100% will use for future needs. Thanks again for the great service!
Expensive....You would be best only using in emergency and they will charge a arm and leg. Better off finding a independent and saving money. My buddy Kenneth who works there told me I could have saved money if I went with a more reasonable plumber.
Century Link detected a small gas leak and I needed a pipe replaced that day in order to have my gas turned back on. Mr Rooter said they could get someone out that afternoon. Tyler and Jordan worked for many hours and were going to have to cut into my brand new ceiling to get at the pipe. They did try to avoid cutting the ceiling and went above and beyond by fixing the pipe thru a small opening without having to cut up my new ceiling and wall. I really appreciate this given the easy solution would have been to just cut up the ceiling. I highly recommend!
Mary Gallagher
4 years ago
Excellent service from Josiah. He was knowledgeable, informative, and courteous. He was willing to go the extra mile, answered questions thoroughly, reviewed all our options. He offered a brief plumbing inspection as part of the service, which was helpful and reassuring, as an owner of an 140 year old house! Thank you Josiah!
David Robertson
a year ago
Rob showed up super fast and did an excellent job in no time flat. I would recommend him to anyone.
Laurie Hanson
2 years ago
I was not quite sure how this was going to go as our initial encounter was not great, however both Tony, the owner, and Eric, the service person stepped up. I really appreciated that Tony made the extra effort to come on the service call with Eric. My concerns were both understood and dealt with to my satisfaction. I would have given them 5 stars had we not had problem with our initial encounter.
Best service possible. Kammie at the phone and Patrick as the technician were both perfect. Couldn't be happier!
On 2/18 I called them to install a hot water hearted . The plumber showed up around noon worked till 5:00 then said his schedule was booked wouldn’t be back until 2/20 to finish the job. Me.router was charging me $2200 to install a. Hot water heater that I could have done myself in 8 hours and saved myself $1200. I called the morning of 2/19 said that if the water heater was not installed be eod on 2/19 they would not be paid. By 11:30 the same plumber showed up to finish the job. I worked with that plumber till 4:30 to get it installed at one point his manager showered up saw me helping him made a comment oh your helping . No discounts offered for the poor service they were more concerned with being paid then making the situation right . Bottom line an experienced plumber should have been able to install the hot water heater in 3 to 4 hours not two days .. don’t user them poor service ...
Did a load of laundry last night, woke up to a backed up floor drain. Our regular plumber was booked till later in the week. Called Mr. Rooter and spoke to a pleasant, professional and scheduled a technician. Kris C arrived on time near the top of the 2 hour window. He diagnosed a blocked main line and explained the possible charges and got to work. The line was badly blocked with roots in multiple places and it took almost 3 hours to clear and he worked at those clogs like it was a personal challenge. He included a video inspection and showed me the problem areas. I opted for the foaming root killer treatment that may help the root build up. Six years ago that drain was clogged and it cost me twice as much to repair because they started clearing the floor drain and moved to the main after that and video inspection was extra. So I paid for two cleanings when the main was the problem. I mentioned the upstairs bathroom faucet ran slow. Kris took a look, removed and cleaned the aerator screen, more than Tripling the flow and didn't charge me for it. Professional plumbing service can be expensive and your mileage my vary but I would recommend Mr. Rooter service and specifically Kris C.
Mike Boardley
2 years ago
$431 PER HOUR! TOTAL FOR 4 HOURS = $1724.72What did I get for nearly $2000?2 spigots outside the house replaced and a shower head replaced.It looks like they did good work. Everything got done and they have a professional service but seriously? $431 per hour?Will call someone else next time.
They did an awesome job installing my water line for the new fridge. Totally recommended
Matt Van Susteren
4 years ago
Not interested in having a debate with the owner on a Google review about this, so shortening my review. Also, very suspect how the owner has a response for every single review. Negative review, customers fault and fake apology. Seems a little convenient for every negative review.I was not impressed with the service. Prices are very high, and the tech takes no responsibility for any work. You have to throw $500 at something, and if that doesn't work, onto the next service and charge. Did a poor job of laying out options and risks, simply threw out a bunch of prices and refused to give any professional opinion. Would not recommend.
Barbara Carter
a year ago
Had a problem with a backed up sewer line and called Mr. Rooter. Service man arrived promptly at the appointed time proceeded to clean out the main drain but ran into problems. He needed to call in another repair man to do further cleaning and left the drain clean and functioning. The service technician cleaned the area around the floor drain where the back-up occurred for which I was grateful. I was impressed with professionalism of the crew, and the promptness to do the job, Would hire again.
Had a sewer mess in the basement. Mr. Rooter took care of it quickly and at a good price. Highly recommend.
Haripriya Naidu
8 months ago
Had a great experience with Mr. Rooter. Patrick did a great job at explaining all the details and giving suggestions on preventative maintenance.
Stephen showed up on time and took care of our plumbing issue right away. He filled us in with all details before continuing to fix the issue and made sure we knew how to go about any future needs. He was professional and curtious. We will use Mr. Rooter again thanks to Stephen!
Very professional and enjoyable to work with! Tony helped explain in easy and understandable ways what the problems were and solutions to fix. They are reasonable with the work and price, not to mention fast with getting everything done. Really enjoyed working with Tony, Sam & Kris and will definitely be hiring in the future for work and regular maintenance!
We had a leak in our basement and Jeff Strom came and fixed it, he did it in a timely manner. He was very professional and did a great job. VERY satisfied with his work! Thanks again, we will definitely use him for future issues and
would recommend him to anyone!
Steve Pflipsen
8 months ago
Kris C and Josh braved the weather to help us out. We live out in the country. They did a great job and we will call for them again. Great Job Guys!
Mark Forsland
2 years ago
Craig at Mr. Rooter Plumbing did a great job. He was very informative and honest. I will definitely use Mr. Rooter Plumbing in the future.
Roman dahms is a very nice person he serviced the kitchen sink and cleared what ever it was in the kitchen sink, me and my husband used all sorts or fluids especially seasonings and what not. Most importantly we recommend them.....
Trisha Quezada
8 months ago
Had a great experience with Mr Rooter. They were quick and responsive when our sewage pump was malfunctioning. They resolved it quickly and were professional, friendly, and super clean. Would definitely recommend them.
Ingrid Soderberg
4 years ago
A pipe under the mop sink in the restaurant where I work froze and burst at 5 in the morning. Water gushing everywhere until we could figure out how to shut it off. I think it only took 30 minutes or so for Josiah to plumber to get there, and less than an hour for him to replace a section of pipe. Crisis averted. $369 was reasonable and more than worth it so we could have hot water for the brunch crew who was to arrive at 8.
Brandon Moren came out same day we requested a free consultation for our clogged kitchen sink. Very professional, knowledgeable, and kind. Will definitely recommend.
Ruslan was a huge help and life saver! Called with an emergency leak and was at my house within the hour to fix and simply explain the problem that occurred. Ruslan was nice, professional, and had a great attitude to alleviate a big problem for me on a Friday afternoon!
Totally disgusted with this company. Don't buy in on their tagline on Never a Service Charge because they will charge much more than a service charge - they call it Diagnose Fee. That is what I got. The technician told me they will need to charge me $205 for diagnose fee and will be deducted from the repair fee that will not be more $350 for a behind shower leak. Naive me, he cut a 4 by 6 inch hole on the sheet rock and told me he have to replace the whole shower for $720. He can only replaced the Rough-In valve but he refused. I end up having to pay the diagnosis fee because I denied the repair. Of course I would denied it because I was promised a no more than $350 bill. I end up having a local plumber fix the leak all for only $200. Even lower than their scam 'Diagnosis Fee'. DO NOT USE THEM. YOU HAVE BEEN WARNED!!!
Rob Larson was great. He was fast and spoke me through everything. My experience makes me keep their card in case I need service. The price seemed a little higher than I expected but they came out for free to check it out, so it was worth it. Thanks Rob for great service.
Samuel Pfeifer
a month ago
We had a leak in our water main and a really nice plumber named Jim R came over and fixed everything up for us! Thank you, Jim!
We needed emergency service late afternoon on a Saturday. Within an hour after calling, Dillon arrived and quickly determined the problem and fixed it. We were very pleased with Dillon's professionalism and knowledge. Highly recommended!
I appreciated the emergency repair on my water main valve. Derek was very helpful. This company is very reliable and didn’t have to wait to get work done.
When we called and asked about getting our gas stove hooked up, they refused to quote an hourly labor rate, trying to say that they couldn't provide that. I've never heard anything so crooked in my life. If you can't quote a per hour labor charge, you don't deserve anyone's business.
Sump pump assessment to consider replacing sump pump and add in new discharge into ground outside.
Eric was on time, very professional, and friendly. Explained the job and price. Also with our old pipes explained all the problems that could come up, worst case and best. We are very happy with the job he did and would recommend Mr Rooter Plumbing and Eric Thies. Thank you.
Josiah and Tyler were very professional and courteous. They ran a gas line for our new gas range and set everything up for us. Could not be happier.
Sonyna Castillo
3 years ago
We called Mr. Rooter after our original company bailed on us twice (even after paying to be VIP members) with less than 30mins left in our appointment windows. Kris from Mr. Rooter came the next day and got the job done. He was very professional, polite, friendly and answered all of our questions. He also gave us estimates for other work we were considering. We had pipes replaced and a whole new shower head installed for a good price. We feel confident the work was done well. We trust Kris and Mr. Rooter to do all of our future work.
I have lived in my home in White Bear Lake for over 40 years, and Mr. Rooter is one of the best companies I have ever used for plumbing...I was without water due to a broken pipe, and no local company would even call me back...finally, 10 days later, one company said that they would try to call me! then I googled plumbing companies and decided to call Mr. Rooter---they are one of the best companies ever! Very professional and ethical--they gave me superior service and ended up replacing galvanized pipes. I was so amazed...what a pleasure to work with such a great company! Thanks Josiah--you did a fabulous job for us. We will call again.
Fantastic, quick and thorough. I had to add gas line shut off valves installed to get my house to code, as well as have two gas appliances installed. Jordan did a really great job, was very punctual and diligent in checking everything that needed checking, and left my house very clean and looking great!
Beth Holger-Ambrose
a year ago
The person who came out I think his name was Austin did a great job of explaining everything to me, was very professional and helpful!
They were misleading with cost, I thought diognosing & quote was free, unless they did not find any problem. They did find a $420 problem but they still charged me $150 for the quote. I understand time is not free it was just an expensive misunderstanding, be careful and clear about costs, and for me there are lots of other plumbing companies out there for me to try.
Kimberly King
10 months ago
Kris and Alex both performed much needed camera inspection and snake services needed to install my new toilet. I was very pleased with the services performed.
Nancy Pommier
3 months ago
Awesome services by JonW. of Mr. Rooter.
Very fast and professional.
Kenneth Andresen
4 months ago
Ruslan did a great job!!! Deserves a good rais.
Trish Benson
3 months ago
Tyler was very friendly and professional. He showed me all the options and completed the work quickly.
Our professional was Ruslan. He was polite, professional and respectful. He made it a point to put on booties and asked if he could go into the different spaces. He even dealt with our overly friendly dog. He took photos and explained what he was looking for. He gave us some options to consider, including giving us information about another company that you use and trust who might have more success tracking down the ultimate issue.
Styczynski Dale
a year ago
Once again Josiah exceeded our expectations. A leaking pipe in the furnace room was quickly, efficiently, and professionally repaired along with a new shower fixture! This company deserves 6 Stars! Thank you very much! We really appreciate this company!
In and out in under an hour and $672 to replace a small chunk of 3/4 copper piping. Very expensive. I will not be using them again. I do not recommend.
Bhaskar Velamakanni
a year ago
Josiah and Jon did a great job of repairing the whirlpool jacuzzi tub by replacing its water pump. Both of them are courteous and maintained clean work area during and after the repair. They are the best!
Diane Scully
11 months ago
Aaron was a valuable and straight forward technician! I would use your service again because of him. Thanks, Diane and Rob
My boyfriend and I have been living in our house for a couple years now and were dealing with recurring main-drain issues. We've had some patch work done to our plumbing, but this time it was getting bad. Brandon Moren came out and within an hour, assessed and fixed our root related clog. He was very friendly and also gave us some advice about how to avoid issues in the future. Huge sense of relief with family coming to stay for the holidays. Thanks Mr. Rooter and Brandon!
Patrick Doring
4 years ago
Mr. Rooter (specifically Ken Bartlett) were fantastic. Professional, fast, and friendly, great experience. Would highly recommend!
Josh Gilstad
4 months ago
I had Eric Thies come to my house to install a new shower head, faucet, and tub spout. He redid the plumbing and added 2 shut off valves. The work was top quality but more than that Eric was so pleasant to work with. He taught me a lot about plumbing while he was doing the work and stayed late to finish, even though it was after he was supposed to get off.It was such a good experience and I recommend Eric and Mr. Rooter plumbing to anyone.
This was just the planning stage. I will make a full review once the work has actually been completed on Saturday May 21st.
I was kind of hoping they could get it done today.
Chas. Campbell
4 years ago
Just completed a tricky job of getting my home's water turned back on after a freeze-up. These folks handled the whole thing, including getting the city out to replace meter and turn on the water. I was able to complete the whole operation in one call at a vary reasonable price including the plumber paying for the city meter and allowing me to reimburse him! Thanks for a great job! - Chas.
Never use a handyman for plumbing repairs. You will end up paying more and learning a heartfelt lesson.
Shane Lundgren
6 months ago
Rob was very professional and informative and made a 2nd trip back to my house to check on something I had forgotten to check on.
Ray Heselton
8 months ago
Landon was there within an hour of my call. He repaired a gas line leak and relit all of my fireplaces and water heaters.
Excellent service on short notice. I highly recommend them!
Andrew Leitch
4 years ago
Don't use for emergency/weekend service. We had a major leak that meant turning off the water for the entire home. In other words, we *really* needed a plumber fast. They committed to coming out at 5pm on a weekend. Got a call at 5:15pm (15 minutes after we were expecting them) saying nobody was available. Adding insult to injury, it was too late to get someone from another company out. Typical plumber is late, this one just dosen't come at all.
Leah Clifton
4 months ago
Had a great experience with Aaron and his co-worker Tyler who came out to look at our broken garbage disposal and dishwasher drain hose. They showed up right on time, were very knowledgeable on the issues, parts needed, and install process. They made sure to thoroughly inspect all the work after the install, leaving me with great peace of mind that our troubles were behind us! Highly suggest! Will use again!
Aaron is an A1 technician. Would hire this company again solely based on his performance at my house today.
Had Dennis come out to work on our tub. He did a fantastic job and would highly recommend him for your plumbing needs.
Excellent service from first call to last moments of service! Upfront explanation of process/what to expect, alert call when tech was on his way, examination of problem, and knowledgeable overview and clear pricing for solutions. Not only was our technician Aaron on time, he was also friendly, kept my house sparkling clean, taught us about what he was doing and why, and gave a clear recap at the end and things we can do to prevent our floor drain from clogging in the future! 10/10 would recommend and won’t ever call another company again!
Dorie Rae Gallagher
6 years ago
After 3 tries with mix-ups with the office the toilet was finally installed after the first attempt proved that the toilet was not adhered to the floor. I noticed water pooling on the floor and discovered the shut off line was leaking. I called the tech and he said he knew but didn't think it mattered!When over a half a cup of water is leaking everyday, it matters. He said I could set up another appointment and it would cost x-amount of dollars. Would that not have been part of the $300 spent just to have the toilet installed? Would never ever use them again... even if free.
Brandon was knowledgeable and quick with access and fixing my leak. I will definitely use his services again when needed.
Alex Rosenblum
a year ago
We have been using Mr. Rooter of a couple years now. They have done a fantastic job and we can't say enough positive things about them. Recently, we had a corroded pipe from our main shower leaking through the basement. When the plumber scheduled was not able to make it out, Mr. Rooter sent one of their most experienced plumbers to cover. That is outstanding business which is hard to find these days with any service. We highly recommend to anyone looking for a all around great plumbing company.
Scott Dornburg
a year ago
I will have to say that Landon the plumber who came out did a excellent job right from the moment he arived.He explained what his plan was asked if I had any questions and got straight to it.All said and done he was on time,new what he had to do to get the job done,cleaned up very good,and was on his way much sooner then I thought he would be.I would recommend Mr, rooter plumbing of the twin cities to all,they do a great job.Scott Dornburg
Thomas Murphy
3 years ago
My mother had a drain pipe issue I could not handle..Josiah arrived on time and was very professional. The cost was explained and reasonable. Josiah explained the various services that they offer in a non-pressure manner. Highly recommend this company.
Jeremy from Mr. Rooter worked long and hard to clear a drain that had been trouble off and on for 20 years. He was prompt, friendly and clean. Especially given the amount of effort the price was very fair.
Aaron and Tyler were absolutely amazing today! They came in and did an extremely thorough and professional job. I would 100% ask them to come back if I ever had future issues.
Rob Larson was timely, courteous and took care of my drain cleaning issue. 5 stars.
Anne Aanenson
2 years ago
Eric and Craig came to fix the pipes under mobile home repair leaks unfreeze water that froze coming out of the pipes. Installed heater tape on new pipes installed new water heater. This was an all day job. They were great professional respectful very knowledgeable a pleasure to have in our home. Helped us to get financing. Kept us informed every step of the way. I would never call anyone else for my plumbing needs. Thankyou Craig and Eric you guys are the best.
This was my first time using Mr. Rooter Plumbing service and I am pleased with the quality and timeliness of service. Thank you!
My service professional was Rob. He was very helpful and explained all of my options to me. I was vey happy with his service.
Well, Tyler Hargrave did an amazing job. The service he provided isn't even listed in the options! I had been washing my face and smacked my vape into the toilet, so far I couldn't even grab it with my hands two seconds after the incident! So we called Mr. Rooter. We were so lucky Tyler was sent to us! He is funny and kind. Also very professional and really knows what he is talking about, while still putting it in a way I can understand! Very thorough with the process and the varying costs. He suggested all the cheaper routes first which is appreciated. He did an amazing job getting the vape out so that I wouldn't have to pay for a whole new toilet! Thank you Tyler for your hard work and pleasant personality!
Demetrius Johnson
a month ago
Ruslan was extremely professional, kind, and informative. He came over on a Friday night on a last minute emergency (the ball valve to our main water line snapped off). He quoted us a fair price on the work and did it within 30 mins. He even took time to take a glance on a water filter replacement I did under the kitchen sink. Would recommend Mr. Rooter and Ruslan.
We had a gas leak in our home. Derek Osterud a service professional came out to take a look and within minutes he found the problem and went to work. Needless to say the problem was fixed. He was very professional and answered all of my questions. Great work!
Tracey Dickinson
4 years ago
I came across an old gas pipe in my 1924 house that was not in good shape, called Mr Rooter to set up an appointment, and was able to have it set up for the next day (a saturday even!). Josiah showed up at the beginning of the service window and ran me thru the options on how to proceed with the gas line, and he also wound up fixing another plumbing issue for me that i had not mentioned when i set up the appointment. All the quoting was up front and no-pressure, the end cost was exactly what was quoted before the work started. It wound up being a longer fix then i think either of realized it would be, but Josiah was very efficient and professional and got the job done! I would definitely recommend Mr Rooter.
Initially found water in basement and had Derek come out. He diagnosed the problem and we got it fixed. We also needed our shut-off valves replaced as they were the originals and the house was built in the 50s. Derek came out again, on time, worked quickly and efficiently.We've also previously had a new, 'no dig' sewer line installed with Mr. Rooter due to tree root breaches in the line. They are absolutely our go-to with any kind of plumbing work.
Richard Wellbury
4 years ago
I helped out a friend of mine and set up an appointment. The plumber that came out was great. (Sorry, I missed his name). The office staff was incredible. Tony Mills went above and beyond to help us. He spent quite a bit of time to explain the invoice, and made us feel great about the money we spent. We will use MR Rooter 100% just because of Tony Mills. You guys have a great employee!
Jackie Babcock
a year ago
Jordon, Austin and Jeff did a great job. Called Tues. talked to Cammi and this morning they were here. They work constantly. They worked very well together. I was so impressed with them. They had a lot to do and finished it in the same day. I Thank them for the great job. Thanks Cammi. I will be calling and using them again. Trust these guys. Professionals
The technician kept me informed of all the work he did and the cost was fair. There were no extra or hidden costs. He was very helpful and went above and beyond to help me with my project. There were some things he helped me with that I felt were extra and he cheerfully helped me without hesitation. I highly recommend this company and the technician I worked with.
Anita Kwegyir-Aggrey
7 months ago
Fast and efficient service. Professional service personnel- Josiah M, Jon R, Derek O
Mary Engelun
8 months ago
Stephen was very knowledgeable and professional and cleared our drains on the same day as the assessment.
We were able to get someone out the day we requested service for a gas line above our hot water heater with duct tape on it that we’d never noticed before. Rob was very professional and upfront that there was only rust, no gas leak, so we didn’t need to have the gas pipe replaced right away. We opted to have him replace it since the price he quoted was reasonable. We thought he’d have to come back another day to have enough time to do the repair, but he was able to fit us in and rolled the price of the call into the price of the repair. We will definitely call Mr. Rooter again for any plumbing or gas line issues!
Needed work done to get my gas line hooked up for a new range I purchased. Had excellent service from Ruslan Levchuk. He was thoughtful, polite, proactive, and generally professional in his service. Would definitely recommend him!
An antique sink was repaired and remounted and it was a beautiful job. He was professional and knowledgeable. I have already asked him to do another job.
Gregory Hansen
3 years ago
I called at 8:21am with a pinhole leak in one of my copper pipes. At 10:45am work was completed. I'm totally satisfied with the service and it was finished way sooner than expected. Emanuel Whiteman, my plumber, was very professional and a pleasure to do business with. I would recommend Mr. Rooter.
Great team of professional to work with! I'll be hiring them for any and all of our plumbing needs. Professional, great communication, on time clean courteous and reasonably priced!
Pat V
He really went out of his way to inform me of all my options and did a very thorough job. Seemed very knowledgeable and very good at explaining what he is doing. Very nice guy!
Jeff and Kris were great. Very professional and knowledgeable. Also advised on future plumbing projects. Thank you
Danielle and Royce were very professional, friendly, and made my 87-year-old. Dad feel totally comfortable with them being in his house. The city of Bloomington pass the sewage line on the first inspection. So blessed to have ethical and responsible businesses like Mr Rooter, that put the customer first.
We called out Mr Rooter for a drain cleaning & estimate on some plumbing work we wanted to do. Patrick came out and helped us earlier in January and we cannot say enough about his professionalism, knowledge, and kindness in getting us squared away, giving us so much information, and getting us set up for success for the future. Also loved the level of communication, and frequent updates from Mr. Rooter on scheduling, timing, and follow up. Highly recommend! And thank you, Patrick!!
We had Mr. Rooter come and check our existing water heater that was installed by someone else. Eric from Mr. Rooter was honest, knowledgeable, professional, and courteous. He examined the work and made recommendations for changes to improve the quality of the installation. He was neat, clean, and efficient. Most of all he was honest and also pointed out other things to consider as part of our household maintenance. I would recommend this company and Eric to anyone wanting the job done right.
George Walker
2 years ago
Technicians were very skilled and knowledgeable. Answered all of my questions and left me confident in service and appliance decisions going forward.
John Saycocie
2 years ago
Quality work , use good quality parts, take time to do it right, act professional to address my concerns, look for way to keep cost in reasonable rate.
Brian Schoonover
3 months ago
Patrick did a great job clearing our drain and also sharing with me other things to consider.
We needed outside shut off valve repair/ service. The team was highly qualified to do the work. They were informative and professional. I was impressed by their fair pricing and overall customer service. I highly recommend them.
Stephanie Lloyd
a week ago
Townhome owners, you don’t have many options for drain service in the TC metro (at least not that I’ve found). Although no one likes to spend money on plumbing issues, I appreciated Jon R.’s promptness (same day!) and his straightforward approach to diagnosing and solving our drain problem. Jon is a top-notch professional and I believe he treated my home like he’d treat his own. I happily recommend Jon and Mr. Rooter.
Aaron was great, very knowledgeable and explained everything well. Alex was patient and kind taking considerable time to answer my questions. Both talented plumbers, complete professionals with friendly demeanor. I would (will!) rehire and highly recommend
Connie Shackle
3 years ago
Vadim Paskar (the employee sent on our call) was very professional and explained everything; and made sure I understand the issues and what was required to be corrected. He was a friendly and performed the work we needed. Thanks!
Josiah from Mr. Rooter Plumbing did a fantastic job with an emergency water heater issue - diagnosed and fixed very quickly, even on a holiday!
I had a nasty clog in my bathtub. Rob came out here and was very helpful. I tried contacting another company and they told me I would have to wait 5 days before they would come out and take a look. These guys were here 2 hours after I spoke with them. I would 100 percent do business with them again.
Amazing service! I couldn’t have imagined a better experience!
My main drain was clogged and there was a tech at my house 45 minutes after I called. He was courteous, professional and did an excellent job.
Josiah was extremely professional and very good at his job. He installed a water softener for me and did great work. He took the time after installation to explain my unit to me and how it works. I can’t say enough good things about this young man and the company.
Brianna Johnson
4 months ago
Derek O. has been my technician both times I have used Mr Rooter and he is very thorough and respectful, even when problems happened. I have no complaints on his work, and already am planning on projects in the future
Douglas Abraham
2 years ago
I called the company to come and clean my main sewer line as preventative maintenance. Aaron the plumber was on time and did an inspection with a camera through the whole line. He did not try and sell me what I did not need and was very pleasant and professional.
Sarah Johnson
6 years ago
We had a water heater replaced. They were willing to come out and gave me several estimates with absolutely no pressure to sign with them. I contacted one other company who wouldn't even come out and gave higher estimate over the phone. Heater was replaced very promptly and repairman Doty was very nice and explained things to me.
Chris Carlson
3 years ago
We've been fortunate enough to work with Ken Bartlett on three occasions and Kris Corwin once. We had an emergency plumbing issue regarding a new washer which Ken fixed in no time flat, and he also replaced ours and my parents water heater (in conjunction with Kris). Both gentlemen were professional, fun to talk to, and do exceptional work. We have been pleased every time they've helped us out, and would highly recommend them to anyone whom needs a plumber.
Just had John and Stephen at my residence to replace my water heater. It was late in the day and I have never had such incredible service. The job itself was completed very efficiently and it looks fantastic. For those of you in need of any plumbing service, I highly recommend Mr Rooter. James and Jolene.
Jennifer Marie
a year ago
Josiah repaired leaks and the garbage disposal on our kitchen sink with great skill and professionalism, double checking everything and with efficiency. We have used Mr. Rooter for years and always been happy with the service.
Our technician, Brandon Moren, was fantastic. He was available earlier than expected even though we weren't. It was still a great service to call and see if we were. When he arrived, he was efficient and thorough. When we were wrapped up and still had questions about our garbage disposal, he stayed and provided my husband and I with additional education on how to diagnose the issue ourselves if it happened again. Could not be happier and now we know who we will call in the future.
Brian Leonard
2 years ago
Tina and Eric did a great job, didn't push to sell me unnecessary stuff, and were both courteous and professional. We needed a lot of work done, including a new water softener, and they took care of everything.I've worked with other plumbers in the area, such as Benjamin Franklin who greatly overcharged us, sold us things we didn't need and their work was not to code.Mr Rooter Plumbing completed the job quickly and certainly met our expectations. If we need future plumbing work we will call Mr Rooter.
Rob and Tyler installed a new gas stove for us. Their precision in making sure the one we ordered online would fit was amazing. They replaced a very old model stove with no trouble and did it very efficiently!!We are going to ask for them specifically to help with other plumbing needs as we update an older house we just purchased.
These fine folk were prompt, able to explain things in detail, gave me several options for payment, and even installed an extra access in our basement to get easier access to lower-down clogs and plugs in the future. Great company!
This site wouldn’t let me click “good quality” so I’ll add that here. Will certainly use again, especially since it is women-owned!
We had both of our toilets plug up on a Saturday (of course). I called Mr Rooter and they sent a guy out that afternoon. They were very professional and informative about our options. We went the least expensive route and the next day our toilets were moving slow again. I called them back and they were able to send us another technician the next day. Again, this technician took the time to go over all of our options and again we choose the least expensive option. Lucky for us, this time it was successful and our toilets are still flowing freely. I was very impressed with how quickly they were able to send help and both guys were friendly, polite, informative and non-judgmental. I never felt pressed to spend more money. I don't have anything negative to review for Mr Rooter!
I had a plumbing concern and question. Mr. Rooter’s Jeremy came over and took care of it thoroughly and professionally. He is a real pro. Courteous, knowledgeable, and skilled. Thank you Jeremy and Mr. Rooter!
Bob Metoxen
Tyler Schoenbauer
a week ago
Rob T. was the plumber professional that came out to our job. He was prompt and professional. He was very knowledgeable and clearly explained what the issue was and how to fix it. He explained the quality of the new pump so we are confident that the issue has been resolved. My wife and I would definitely recommend Rob and Mr. Rooter for any of your plumbing needs!
My entire experience was great. I believe I spoke with Cami when I made the appointment. That process was great. Smooth and easy. Communication prior to the appointment was great.Aaron came out to the house today for a clogged drain. He was on time at the beginning of the 2-hour window. Very professional. Took the time to explain everything to me.I will definitely call Mr. Rooter Plumbing of The Twin Cities for any future plumbing needs and I will request they send Aaron again!
The plumber was awesome. Great young guy. Good work as well.
We had a bit of an interesting plumbing task after purchasing a home in which the previous owner decided to pipe their sump pump into the city sewer instead of properly draining it outside. After getting quotes from a few places, I decided (based on current reviews) to check with Mr. Rooter. I should also mention, this had to be done with a finished basement in which previous companies said the only option is to rip apart the basement, cut through our framing, and run it outside leaving yet another project to fix that damage.Fortunately, after explaining our situation to dispatch, they said they were going to connect us with the right guy, who happened to be Dennis. Dennis came by, spent significant time looking at the options, and gave a lot of good details, all just as a free quote. I discussed some options with him, and after consulting with the master plumber, we were able to save our basement, and find a great solution that no on else had even considered.Prices are reasonable (Far better cost than having to rebuild our basement walls + the plumbing), super friendly service, and they take care of the city permitting for you.Thanks you Dennis! And Mr Rooter, for making this an amazing experience. We are definitely calling you guys for any future work, and already have a few projects coming up in the next year.
Laurie Ziegler
a year ago
Josiah is the GOAT. Super pro, explained everything, in and out in under an hour. Will def use again when needed.
Rob was a pleasure to work with. He was very professional and fixed our sump pump problem. At the end, he gave us some great professional recommendations.
Rob Killinger
3 years ago
They were quick and clean. The service techs were very nice(capped off a couple of pipes for free). Did everything they could to make sure the job got done and looked good. Prices were fair. I would definitely recommend them for any plumbing work needing to be done.
Spent the morning leaving messages on answering machines of plumbers in my area, and most didn't return the call. We had a drain back up and needed help now. I called Mr. Rooter, and the nice gal on the phone said they could have someone there in half an hour. He came, figured out the problem, and cleared it up. Thanks for the prompt service!
Quick and efficient. Stephen was also informative and kept me up to date with the situation throughout and also provided helpful advice. I was offered three quotes for varying degrees of service. I felt the whole process was transparent and professional, highly recommend.
Deborah Johnson
a month ago
Very attentive and graciously answering questions.
The professional that came to my home was on time, kept me informed, worked very hard to complete the job in a timely manner. He was also covid safe. Appreciate that. Thank you Aaron.
Awful! Way more expensive than anyone else! Wanted 428 just to unclog a main drain and 1218 for jetting. Even if I agreed to the jetting the equipment was busted. Avoid at all costs!
Clair Compere
2 years ago
My Andyman Eric Thres did an awesome job. I'm very please with the service he provide. I'm one happy customer and I believed Eric deserved a huge bonus for his excellent work. Thank you
I would recommend this company to anyone, they are very customer oriented they don't try to upsell and for me the biggie was that they will work on a mobile home.
Betty Lackas
3 months ago
Tyler was very explanatory and personal. Clean up after the job was well done. Kitchen sink is draining perfectly now. Thanks, Tyler.
Jackie Schumacher
11 months ago
Kris went above and beyond to replace our water heater after hours. He was professional and efficient !
Aaron Vasterling was excellent from the time he gave me the quote to the quality of the installation. He explained all the details and was extremely professional. If you get the chance ask for Aaron. You will not be disappointed.
Kalley Yanta
8 months ago
Landon did a FANTASTIC job and was super professional, easy to work with and a pleasure to have around. Our backup was BAD and happened on the Thanksgiving holiday weekend, so getting prompt, excellent service that didn't break the bank was truly a gift. Thanks!!!
Excellent service! They diagnosed the problem and fixed it the same day which was a complicated job that took 3.5 hours and was an emergency. Very friendly and explained everything to me. I worked with Kris and Patrick along with a nice apprentice. I will use this company for every job going forward.
Christine Neutgens
3 days ago
Landon was super professional, answered all my questions, and didn't talk down to me. He fixed the mess a handyman had made of my plumbing and now I have peace of mind that the job was done right.
Rob was outstanding-the whole experience was great. Our basement drain was backed up and he was at our house within 35 minutes! We are so grateful and happy with our service!
Tamzan Miller
3 months ago
Derek was fantastic. Thanks Derek!
Zack Sommer
10 months ago
Great and responsive! Josiah was so professional and easy to work with!
Charles Simmons
11 months ago
Service tech was articulate, knowledgeable and thorough. He shared his experiences. how to avoid issues and how to set a vacation setting to save money. The heater has been installed for a week w no issues so far.
Great expert opinion and advising during the estimate and quick quality work on the job. Very friendly and personable.
Kaylee Metzger
2 months ago
Trevor has come to our home on 2 separate occasions and is so pleasant! Very professional and great at explaining the options so that it makes sense!
Had Stephen come out to my house right when he said hed be there. Was able to walk through the problems I was having and resolve any outstanding issues. Even helped me understand my plumbing inside the house better and how to properly maintain my system to prevent future problems. Stephen deserves a raise and promotion.
Aaron and Alex came out. The service was excellent and was beyond my expectations. I asked many questions about various home improvement plumbing issues and Aaron answered them all, so I got a ton of great advice in addition to my service. They explained the whole process as it went and came and got me to explain exactly what they were doing. The cost of the service I received (toilet reseating) was comparable with another quote I received. Because of this experience, I will use this company again in the future.
Kevin Gregorius
a year ago
Mr. Rooter's people have always been very prompt, highly professional and incredibly helpful. I would not even consider a competing company.
Landon did an excellent job clearing our clogged pipes. Friendly and professional.
Kathy Pierson
4 years ago
We contacted Mr. Rooter when our floor drain in the basement backed up. Dennis came first thing in the morning and our experience with him was wonderful! He was polite, quoted us a fair price and took the time to answer all my questions. The job was bigger than we thought and he brought in his apprentice. Dennis kept us informed throughout the entire process letting us know what was going on and what the next steps were. I was so impressed, when that job was done, I asked him to help with our kitchen drain. He was able to come back the next day, and I've never seen the drain work better. We will definitely be contacting Mr. Rooter for all of our plumbing needs.
Timothy Mckenzie
5 months ago
Serviceman Aaron was very knowledgeable, polite & friendly. Offered alternatives & explanations throughout the procedures. This man deserves a raise. Really promotes your company, himself, management and the like. Definitely a keeper!
BeBe Phrasathane
9 months ago
Josiah was WONDERFUL!!! couldn’t of ask for a better person to service our business. He was very patient and made sure everything was properly solved and provided much knowledge of what he was doing. Josiah made sure he found the problem throughly before letting us know what the problem was. He also took his time to help make sure the gas was serviced correctly! Thank you so much. You have a MARVELOUS person working for the company! With this service I would definitely recommend to everyone.
Tamesha Gardner
3 years ago
We had the pleasure of receiving service from Josiah. He was an amazing professional. He explained everything in detail, and made sure we understood what was going on. He made sure to answer any question that we had, and completed his job thoroughly. I would recommend this service, and will use them again for future needs.
OMEGAB WEBUYHOUSESANYCONDITIONS
3 months ago
Mr. Tyler was professional and was here on time fix our bathroom faucet and leak, took his time to explain and interact with the kids, awesome guy from the company
Kris was wonderful to work with. Found our problem right away and fixed in no time. He also gave us a couple of things we should fix in the future.
Paul Schroeder
a year ago
A very professional plumber named Patrick arrived in a bright red truck. He took care of my leaky bathroom Faucet. He worked well into the evening To get the job done.I’ll call him back first if I need any other work.
kathy kinneberg
2 years ago
I’ve used Mr. Rooter a few times now. If you approve the service they start the work right away. My water heater need to be replaced and I was able to get the work done same day I made the appointment. Cory and Steve did a great job!
We had an emergency clogged drain that was leaking. I had called another company who never showed up so morning and then could not even tell me when or where the technician was. Called Mr Rooter at 4pm and we had our technician Patrick Walfoort come by 5:30pm. He was amazing and so professional. He took him time to explain everything to us and talk is through all our options and what he recommended. Was very impressed with him and this company. Would highly highly recommend.
Aaron and Tyler were great. Awesome rates. Had Mr Rooter come out as a second quote. Deans was the 1st. Overall Mr Rooter has knowledgeable staff and A+ service. Save yourself time/money and make this your 1st call!!
I called and they was here less than a half hour after I made the appointment I will definitely be calling them back….
AnnaMarie Martino
2 years ago
Craig came to my home today to complete 3 different projects. He installed a water line for our new fridge, fixed my laundry tub and drain, and fixed our shower handle. He was transparent when explaining the pricing and the options before we began. I could tell that he is extremely knowledgeable and very good at what he does. I will absolutely hire Mr. Rooter for any future projects that I need done, and will specifically ask for Craig.
Craig and Aaron went above and beyond what I had them there for. I had them replaced my shower faucet and tub surround. I live in a steal prefabricated house from the 50s. It’s not your typical house and they were able to make it work. I can’t say enough how happy I am with the work they did.
They find it important to make things right!
Debbie Lindell
2 years ago
Rob Trimnell installed a water line for my new refrigerator.He was incredibly professional, courteous, prompt, efficient, and thoughtful about the job at hand.I am most appreciative he came to help me.Thanks again,Debbie
Tanesha Williams
3 years ago
Thanks Rob, Jeff, and Jeremy for making plumbing repairs easy to understand and painless. They took the time to thoroughly explain the issues and estimates and gave tips on preventative maintenance for the future. We began using them a few months ago and have only had positive experiences. They're reliable, affordable, and quick. Thanks guys!
We asked for a refrigerator water line hookup, already having a 1/4 poly line ran from the kitchen fridge to our basement, terminating right next to a cold water 1/2 copper pipe. The work required amounted to installing a tee valve with a 1/4 out, less than 1 hour of work for a plumber to do.The technician punched this into his iPad and came back with a $650 bill. Long story short, I thought this was an unreasonable price for an hour of work. We already did the hard part by running the line to the basement. Immediately, the technician became short/frustrated and threatened to put a Do not service tag on our home.So now this business is holding hostage my $59 technician fee when all we received was a price gouging quote that no one in their right mind would agree to. The convenience of scheduling with these big companies is great, but it's just not worth the tradeoff in customer service. I'll be finding a small business, local plumber to do my work from now on.EDIT:I did, in fact, find a small business, master plumber to do this job; and it did only take 30-45 minutes. He charged me $125, I paid him $175 for saving me so much money. After an initial (unsuccessful) back and forth with a Mr. Rooter field manager, Jeff, who said he would only return the $59 charge if I provided a receipt for the completed service showing a total less than they quoted (HA!) and took down this review, a different customer service rep, Asha, reached out and I told her this story. Well, they credited back my $59; so I guess kudos for eventually doing the right thing. That said, the hoops I had to jump through to get these folks to be decent and the lack of direct acknowledgement that they tried to price gouge me, makes it impossible to recommend them in any way. Adding 1 star back for the awesome rep who took it upon herself to help us out; she was the only good & reasonable part of this experience.
Chandradeep Banerjee
a year ago
Amazing professional service....I would highly recommend to others in Maple Grove, Plymouth area.
Derek was gem of a plumber. He detected the issue in mins and fixed it in no time.
Brett Bechtold
4 years ago
I needed my main sewer line replaced due to age and roots. Dennis came out and they did an amazing job repairing and replacing everything. Fast service, great technicians. I would absolutely recommend them for any issues. Thanks!
Megan Bekwelem
2 years ago
Kris C with Mr. Rooters was awesome. He arrived early in the morning after we scheduled at 11:30pm the night before. Kris is very knowledgeable and was able to diagnose the problem and propose a few options for us within a matter of minutes. While he was here, my husband decided it would be a good idea to install a bidet on the toilet... but my husband didn’t tighten the parts all the way and we ended up having a 2” flood throughout our master suite. Kris was SO FAST to act. He turned off the water supply and got a water vac from his truck and started getting water off the floor very quickly. Thank God he was already here and saved us from a lot of additional work and money. We offered him gratuity as a small token of our appreciation, but he wouldn’t take it. If I ever have plumbing needs in the future, I will specifically request Kris. We highly recommend him. THANK YOU, Kris!!
Marlene Vega
2 months ago
Ruslan did a great job at helping us get out Bidet from leaking! He was here within 30 minutes of me calling for a service. We appreciated a speedy solution to our problem. Thank you RUSLAN!
We had a blockage in our floor drain, Kris arrived at the appointed time, and a relatively short time had the blockage cleared. While he were here we also had him replace the valves to our washing machine.
Kris was Very courteous and professional.
Had a great experience today with Jon Wilke and Mr. Rooter Plumbing. On time, professional, good communicator, and professional. I would highly recomend Jon and Mr. Rooter.
Little Miss Tulip
a year ago
I paid for an appraisal. Got the appraisal, never got a follow up about cost or findings or anything.
Having a leaky pipe in your ceiling can be a stressful situation, especially when cutting into it is involved, but Mr. Rooter was there to assist with ease. Their professionalism was top notch and I cannot recommend them enough. Rob was my repair technician. He was thorough, kind, and did exceptional work. Fantastic job!
My service technician was a breath of fresh air love doing business with him and I may be calling
Ken had made my day! He was very professional courteous and took the time to show me how to fix myself at no charge! That's huge for me on a fixed retirement income. I'm now a customer for life thanks to his service!
Faridun Azizov
5 days ago
I'm thrilled with the plumbing work done by Tyler in my house. He was prompt, professional, and incredibly skilled. The attention to detail and quality of his work are truly impressive. My plumbing issues were resolved efficiently, and I couldn't be happier with the results. I highly recommend Tyler for any plumbing needs!
Peter Olejniczak
10 months ago
I had a wonderful experience working with Sam and the team at Mr. Rooter. We had a unique situation in our basement and sewer line, and Sam was very accommodating and thoughtful in explaining the process. His thoroughness was the reason we chose Mr Rooter
Prompt, professional and knowledgeable staff. Will always use Mr Rooter for plumbing issues.
Rachel Roskop
4 months ago
Love love love love this company. Helped so much fast service. Didn't give up after not finding the problem the first time. Very nice and polite around the kids. Over all super professional and got the job done. 🙌 thank you
We've been calling on Mr. Rooter for many years and they're always fast and friendly. They're also very good at communication so you're not left hanging wondering when the technician will arrive. All of the service techs are great, in fact, I can't recall ever getting one who wasn't friendly, professional and able to complete the work.
Rob was polite on time and friendly to my dogs. He resolved the problem we had quickly and explained everything. He also gave me some pricing for a new commode after I inquired.
GAF - Elk River
Advantage Electric
a year ago
Ran into an issue on a job. Not only was Mr. Rooter able to come out same day but they also helped us get our customer situated and solved the issue that night. We really appreciate a company that can be so prompt. With all other plumbing crews booked out we would gladly recommend Mr. Rooter for your emergency plumbing needs.
Dejanae Mendez
a week ago
I have received the greatest experience from service professional Ruslan he had a great attitude and is amazing at what he does Mr.Rooter Plumbing you are lucky to have him!
Jennifer Murry
2 years ago
The tech went above and beyond and persevered until our problem was solved. It would have been so much easier for him to throw in the towel. I can’t say enough good things. Five stars.
Tyler came out to check out my sewer line and give me an estimate. It was quick, professional and very informative. He was honest and gave me my best option. He was very informative and provided me with financing options. All in all a very good experience.
Craig fro Mr Rooter came out to replace a broken valve for the hot water feed into the sink and dishwasher. It was actually a tough one that required some an additional trip out because of some very unusual parts that were needed for my setup. The whole process was handled professionally and quickly with a promptly scheduled second visit.
I had the honor of meeting Josiah from Mr. rooter and he was absolutely fabulous and so professional!!! He was just amazing in answering all my questions as I was overwhelmed!! He did an awesome job thank you!!!
Josiah and Tyler H. we’re very professional and through. We didn’t feel like we were overcharged or hit with any sales tactics. They went above and beyond to help us with additional plumbing that was leaking and even called our city services for us. AND, they did a free water test. We highly recommend Mr Rooter!!!
Karen Usitalo
2 months ago
The technician, Rob Trimnell, was excellent. He was timely and pleasant. He was efficient in diagnosing the problem and offering possible solutions. He completed the work and explained everything in such a clear manner so I knew exactly what was done. It was top notch service. I highly recommend this company!
Tessa Bergemann
2 years ago
Kris C came to my house today on time and was incredibly helpful! I have had shower faucet sealing issues for weeks now that resulted in water damage. Kris C fixed my faucet in 15 minutes, knew exactly what the issue was, and was very helpful. I definitely recommend him and Mr. Rooter Plumbing for anyone with issues. They are super affordable as well!
Laura Waters
3 months ago
Rob and Ruslan were knowledgeable, respectful, punctual, and awesome. Old house, with a few snafus, but they were not deterred, and got the job done in one day, with smiles! Thank you! Thom and Laura Waters
Also, they were able to come out the day after we phoned! 👍
I’m very satisfied overall with Mr. Rooter! We had a trench-less sewer liner installed this week. Sam was approachable and made the process easy. On the main day of work, Josh and Royce went above and beyond. They worked over 12 hours until our liner was fully installed and everything was back in service. Then, they came back the next day to finish the job. Well done, Mr. Rooter.
Charles Varney
9 months ago
Landon was great. Explained thoroughly the repair options and did the job in an expedite manner. He even fielded questions that weren’t part of the work order. Plan to ask for him when he get to the next item on our expansive plumbing repair list.
Jolene Metcalf
3 years ago
Cory and Eric came by to help us install a new toilet. They were both very kind, curteous, and clean. They informed us of our options and offered a price that fit in our budget. They even gave some attention to our pups. Thanks guys!
Derek came to fix the gas pipe fittings, explained the issue, made sure the work was done properly. Very professional.
Stephanie Jenkins
7 months ago
Technician was thorough, polite and knowledgeable, he explained the process to tackle the issue, provided upfront pricing and the work guarantee. I would recommend their services.
We had Ruslan as are plumber he fix are sink that now works so great he was polite and kind and explained what he was going to every step of the way!
Maurice Savoye
a month ago
Josiah did an excellent job of answering my questions and explaining what he is doing.
paula whitley
3 years ago
I would highly recommend Mr. Rooter to anyone who needed service. They did a phenomenal job. Very courteous and pleasant. Was very thorough in explaining the problem and procedures and very friendly as well. 5 stars!!
Fast and professional, same day service. Roman explains the project, no pressure and even though he said we could do job ourselves, we were comfortable having a professional do the job. Will continue to use this company for all plumbing needs and refer to others.
Shannon Hansen
a year ago
Landon came to my condo yesterday, was on time, friendly and courteous! Very professional and you could tell wanted to help in anyway he could to fix my shower issues. I had another company in prior to fix my toilet and sink and they were supposed to fix my shower as well but he said he would have to pull the old claw foot tub out from the wall and out of the bathroom and dig into the wall to repair the issue and it would cost me thousands. So this is why I had Landon come in to get a second opinion and estimate. Thank goodness I did!! It took just a couple of try's and he found that the lines were plugged and asked if I wanted him to replace them on the spot and I said for sure. I cost me a couple hundred vs. the other guys few thousands!! I am so grateful to Landon and Mr. Rooter. Landon was the best and so kind, helpful and went out of his way to even adjust my sink drain plug for me. I would recommend Landon! He is quick, friendly and goes out of his way to find the problem and get the job done! He does not give up like the other plumber did! 10 stars Landon!!
Becky Machar-Teny
a year ago
They were very professional, gave me an estimate and completed the work in a timely manner!
Well they say 3rd time is a charm, this is my 3rd review in a year, I would not call anyone else. I had old galvanized piping and they took care of everything. Stacy in the office and Don who does the plumbing, went above and beyond great customer satisfaction.
Gysselle Ordonez
3 months ago
I absolutely loved the tech that came over. He was super knowledgeable, friendly and patient while we figured out the problem.
Amazing!!! I thought I was never going to get my new fridge installed. I had been lied to and cheated by other companies. Then Ken came and he was like something out of a storybook, he fixed everything! Before I had companies I could call, now I have a PLUMBER!!!
Bern Moorehead
11 months ago
Row was very fast, solved the problem, took the time to explain details to us about how our plumbing system is set up, what can change over time. Very much appreciate his thorough work.
Miranda Albrecht
2 years ago
They were able to get someone over same day for us to fix our water heater. Eric was professional and very knowledgable. He got us up and running and gave us information for other options should we choose to replace our old unit. Thank you guys!!
Stephen was great. He explained things well and took extra time to show me the video of our line. Thank you !!
Tyler came to the rescue of a toilet over flowing that I could not get to stop. He was super kind and understanding and showed me all my options. He got the water to stop. I will be using them to install a new toilet and do the piping in the basement.
Elizabeth Hillstrom
a month ago
Ruslan Levchuk was THE BEST! Professional, responsive, and fast. Thanks so much!
aaron bowersock
a year ago
Had a couple slow leaks to take care of that were definitely outside my wheelhouse or basic skills to handle (cutting and fitting pipes, updating valves). They arrived on time and took care of all issues in a timely manner.
Aaron was great. He offered good tips and completed the service in a timely and professional manner.
Patrick had all the equipment in his truck for a complex unplugging service. He was efficient, cleaned up after the job, and explained things well. Money well spent.
Really challenging afternoon when the main sewer line backed up. Stephen ended up being here over 4 hours, he was thorough and explained everything as he was going along. Friendly and personable too. These situations are never fun, we appreciated the work that was done VERY much.
I am very impressed with Mr.Rooter Plumbing and will definitely use their services again in the future! They installed a sink for my ceramic studio and were able to integrate the plaster trap that I had with the sink perfectly. I have been using the sink for about a week and have had no issues with the trap system! The sink only took them one day to install which I really appreciate! Thanks!
Frank Herd Jr
9 months ago
Toilet seat bumper clogged toilet. Dislodged it quickly, and Aaron was gracious in responding to my usual million questions about other planned tasks.
Mr. Rooter really helped us out of a bad situation. They were quick to get back to us and get us on the schedule. We will most definitely recommend to our friends.
Dale Bukowski
2 years ago
Fix2Sell, LLC just starting using and working with Mr Rooter. We are extremely satisfied with the quality of work, their responsiveness, their professionalism and communication process. We would highly recommend them and will be utilizing them for many more of our projects.
Penny Fredrickson
9 months ago
Mr. Rooter came to diagnose a problem with toilet leaking water at floor level and and floor drain backing up and bubbling.
We always call Mr. Rooter Plumbing first for our needs! Always, always the work is done well and completed in a fair amount of time while employees are professional, helpful and provide quality outcome.
Charles Frederick
a year ago
Our kitchen sink drain clogged up. They were able to send someone out the same day. Our problem was a grease build up. They had to return the next day to jet the line. The plumber they sent out, both times, did an excellent job and was good at explaining the process and future drain maintenance.
Laquita Williams
10 months ago
Derek and Josh were professional and did an excellent job.
JAMES ANDERSON
2 years ago
Kris and Pat were awesome! They did exactly what they said they were going to do and the cost was very reasonable and priced up front! Highly recommended! They clearly take pride in their work!
Miriam McNamara
a week ago
Ruslan and Rob did a great job on both of my projects (a stack replacement/code issue and a dishwasher/fridge plumbing install). Even my cranky little dogs liked them! Thanks for the solid work!
justingonewild
8 months ago
Awesome! Landon went over and above for me. I will use this company exclusively from now on, and also request Landon to do my service! I expected good service from a company I have never used before. Instead, I got above excellence from the entire experience! If I could give 9 stars, I would!
Michael Smith
Stephanie Teves
2 years ago
Eric Thies did an excellent job replacing my outdoor faucet. He showed me was he was going do and patiently answered my questions and gave good recommendation on winter maintenance. He has excellent communication skills which I really appreciated since I am not a plumber.
GooglePipes
11 months ago
Replaced a stuck main house water valve. Derek arrived shortly after my initial call to Mr. Rooter and quickly, professionally replaced the valve. Personable, professional, competent, and calmly, efficient.
Our plumbers name was Rob he quickly found the problem presented solutions and made the repairs his work was very professional
Bo Lomeli-Johnson
2 years ago
Mr. Rooter was extremely responsive! I took on a dishwasher replacement by myself that ended up being too much to handle. I called Mr. Rooter at 3PM and they were able to have a technician at my home by 5:30PM the same day! Craig did a great job adding a new valve and installing the dishwasher as well as removing and capping the old piping. Very happy with the work and extremely grateful that they could come out same day. Thanks Craig and thanks Mr. Rooter plumbing!
Kristina Foley
2 years ago
We bought the house and had Mr Rooter out as part of the inspection. We then had them do the sewer repairs. They brought up the city assessment plan. They even arranged for another company to give us another bid. On top, response and great to work with. We’re going to hire them to redo all our plumbing in the house as well.
Mr. Rooter sent Jeff out to my home within a couple of days for a non-emergency need and he was able to perform the RPZ testing on my irrigation quickly. Very professional and sent off the reports to the city as needed. Very pleased with the service!
Eileen Jones
2 months ago
Our drain in the basement floor was draining slow, I called another company 1st(bad mistake), that person stated need excavating tear up the floor and could cost more than $5000, I called Mr. Rooter yesterday, they came out same day, cleared out drain, another guy came out today to check on job, showed my husband a camera through drain where it goes out 83 feet and he could see the drain was clear. Make sure you call Mr. Rooter and don't confuse with another company. I will always make sure to call them first.
Rob and Tyler were both friendly, knowledgeable, and very professional while at my home.Rob took the time to consider a number of different approaches to the repair task and answered any questions I had about the repair process.I unreservedly recommend Rob, Tyler and Mr. Rooter Plumbing.Jimi
Rudolph Marsh
5 months ago
We worked with Ruslah today and he did a fantastic job. He was not just good in doing his job but also have an excellent communication skills.
Good customer service and work. Way overpriced compared to other plumbers I have previously used. Would not use them again due to this.
Shannon Kerr
8 months ago
Alex and Royce installed a liner in our main line and were very professional. They showed up on time and finished quickly (and cleaned up!)
Patrick was exceptional and did an amazing job with assessing and fixing my drain and clogged pipe.
I got a referral from my house manager to use Mr Rooter. And to ask for Jon W. Setting up an appointment was easy & they we’re punctual calling before sending him out. He was on time. He explained all the options I had from repairing the toilet to installing a new one. I went with an installation because their pricing is realistic and the product is worth the money. Thank you Jon W.!
These guys are amazing! Had a great team getting my water softener replaced and irrigation system running again within a couple of hours. Thanks Robby, Jeff and Jeremy!
Patricia Garcia
2 years ago
Neal was very professional and explained the problem and fixed it. Very friendly service and asked if we had any other problems he could look at. We will definitely call Mr.Rooter Plumbing again in the future.
I live in a double-wide mobile home. My pipes froze overnight and I discovered it when I returned from work that morning. Mr. Rooter came out that same day, checked heater tape and it was old and wouldn’t work. They diagnosed and returned the next day with new materials and after a few hours it was all done, and within one hour, my water was all running! Thank you, Mr.Rooter!
We were closing on our house in two days when the buyers' reinspection showed that what we thought was a minor problem that we fixed was actually a major plumbing job involving the main cast iron drain pipe and replacing all the connections to it.I called at least five plumbing companies and none of them could get to it less than seven days out. Mr. Rooter was able to get their master plumber out to the house that very day. He diagnosed the problem and sent us a quote that evening detailing the list of the repairs that were required to satisfy the inspection. The amount quoted was very reasonable for the amount of work involved. They put five people on the project and got the work done the next day. The buyer was very pleased with the work that was done and we closed on time.The folks at Mr. Rooter were very professional, kept us informed and truly saved our bacon.
Rob was such a gift today! He disconnected the gas line from my old range and connected the new one, all in a very small kitchen space. I didn't know what I didn't know about all of this and I'm so glad he could make sure it was all done correctly. And the fact that he was able to come the day I called! I appreciated talking with him and I truly feel he went above and beyond!
Cleaned out our drain that was putting out a nasty odor... Aaron V did an excellent job. Counseled us on drain maintenance which was very helpful.
Brian Erickson
a month ago
Ruslan was very thorough about explaining the job needing to be done, and he executed it professionally. We will definitely continue using Mr Rooter. Thank you.
Joanne Thorson
8 months ago
Josiah was very nice and helpful and got our water back on.. YEAH!!!
LaNay Ryan-Sanford
a year ago
Installed a utility/laundry tub and it was very well done, very professional and cleaned up everything.
Angela Trang
9 months ago
I called Mr. Rooter to unclog my kitchen sink. They came out same day and sooner than expected! Very professional. Patrick was great and so knowledgable. He answered questions and gave me realistic expectations and explained everything he was doing and gave me several options! I will definitely hire Mr. Rooter again if ever needed. Thank you!!
Danny “Lowkey” G
a year ago
John did a great job 👍 would highly recommend this company to anyone looking for reliable plumbing service.
I am a drain technician for another company, I got called out to a call at Dave and Busters in Maple Grove. Upon arrival I found Mr rooter there attempting to work on the backed up mens rest room. When I seen the tech work from the 6 storm sewer I knew he did not know what he was doing. I told the tech how to fix the issue and was told by the manager they would just let them finish the work. I got a call an hour and half later from manager begging me to come back because they could not handle the issue and wanted to charge them almost 2grand to jet the line. I went back out there and had the line open in a half hour with out jetting it. I'm sorry but you need to hire more educated drain techs Mr rooter! Do not use for commercial issues!
Had to get hooked up to city water. A difficult job due to multiple boulders that got in the way and took longer than expected. At every step I was kept informed of the situation. They even reached out to other companies for advice as needed. All the guys were great in making sure they kept mess to a minimum by covering rugs and floors, and then did a great job cleaning up afterwards. Highly recommend them
David Bjorklund
a year ago
We had a basement flood. First we had Eric out to inspect the plumbing and he was friendly, commutative, and all around really nice guy that was empathetic to our issue. Then had Tony out as the underground specialist. He did an amazing job talking through options for the fix, and answered all my question.Then the crew that Greyden ran also did an amazing job keeping us updated on all the progress of the fix.I have used most other services in the twin cities for minor issues in the past. These guys are my new go to.If there is an admin that reads these, please give recognition to the above names individuals. They are the reason we signed up for the membership and will be using you guys again in the future.
Michael J. Bird
3 years ago
I first used Mr. Rooter when a local DIY star (JoAnne Liebeler) recommended them on her show in the early 2000s. I've called them whenever I'm had a plumbing issue I couldn't/didn't want to handle. I have found them to be sympathetic, responsive, experienced, and a good value for money. Prior to using them, I called the OTHER company with Rooter in their name, and the contrast is all in favor of Mr. Rooter. I don't hesitate to recommend them, and have to several friends.
Mariah Ellanson
a year ago
Had a great experience with Jon Wilke. He was fast, communicative and professional. Super appreciative of his services.
Jordan did an awesome job capping off our gas line promptly and educated us on the proper electrical outlet needed for an electric stove. His knowledge was greatly appreciated!
DarknessIsPwr
4 years ago
Brandon came To my house after we had a problem with our spiket and fixed the issue and added a shut off valve for it so if we had the problem again we could at least have running water still. He was very efficient and was respectful of our house while he was here! I will be calling them again if I have any problems with plumbing.
Jon was very helpful and was able to deduce and explain the problem quickly. He fixed the issue and gave suggestions for next steps if it occurs again.
Sroechinee Sangswangwatana
2 years ago
Neal F. was knowledgable, kind and efficient. He explained what the problem was and my options where to fix it and took the time to explain why it was happening to give me a better understanding/ peace of mind! Would highly recommend Mr. Rooter and definitely would recommend having Neal coming out to fix any issue!
Rob T. was our service professional. He was on time, professional and knowledgeable. Definitely would recommend Mr. Rooter and Rob for your plumbing services!
Sarah Lofgren
4 months ago
My sump pump quit last week and they came the same day, after 5 pm and replaced it. He was very professional and efficient. I would use them again
Woke up to a hot water heater that had quit working during the night at some point. Was able to get same day service scheduled and Brandon, the tech, was here at the very beginning of the time slot. Brandon got right to work diagnosing the issue and explained all my options. Brandon was able to get it taken care of quicikly and had us back in hot water. Brandon was great.Pricing is a bit high for what was actually done, but I guess for same day service and a quick solution to a must have, its worth it.
Tyler was extremely helpful fixing the broken drain pipe behind our kitchen cabinets. Professional, fast, efficient, and on time with both appointments. Will use again and recommend to others. Thanks Tyler!
Angela Gladney
2 years ago
Technician professional and provided great customer service. Information he orovided with great details on what was needed and services he was going to provide.
Dominic Zelinski
2 months ago
Had Josiah and Mike out to do some plumbing work on a couple toilets, shower and an exterior gas line removal. They were great guys that did wonderful work! Very professional and courteous and went above and beyond to ensure the work was done right and everything was kept clean in the process. Will definitely work with them again for any future needs!
Tech was friendly, informative and explained thoroughly my options before preforming any work. Also successfully fixed my problem in a timely manner and was cost efficient. Was very happy with Mr. Rooter!
Leah Marie Gross
2 years ago
As the owner of an older house here in the Twin Cities, I would recommend Mr. Rooter to owners of other older homes. I had a flood disaster in my basement related to a clogged lateral line. Tree roots had invaded the clay pipes original to the house, built in 1937 and caused other debris to catch on the roots and clog the line, resulting in 3 inches of standing water in my finished basement. I was able to schedule a last-minute appointment for the same day with Roto Rooter. The technicians unclogged the line and recommended a thorough inspection of the lateral line. This inspection revealed severe damage to the line. Mr. Rooter made recommendations for the repair along with a quote. They handled all communication with my insurance company and I was able to get the recommended work done. Thank you Mr. Rooter.
Michael O'Leary
4 years ago
My friend in South St Paul called Mr Rooter to clear his basement floor drain. He is 68 years old. They came and failed to clear the drain and left after 45 minutes. The tech recommended a $1400 jet clean and pressured my friend into signing the tablet computer he had and give a check for $388. My friend called me because he didn't have $1400. I rented a snake and cleared his basement floor drain for him. I called Mr Rooter and sent an email asking for an explanation. A week later, they finally called me back. I explained the situation and they said that since my friend had signed the tablet and given them a check, there was nothing they could do. They said someone else would call me back, but it has been over a week since then. So, if you are elderly, please avoid this company. Their policies are unethical and they will rip you off. I don't give bad reviews lightly, but if a guy like me (who has a degree in fine art) can clear a drain that they can't (and still charge $388 for less than an hour of work), then you should avoid Mr Rooter.
Daryl Fredricksen
3 months ago
Easy scheduling and great work performed as described. All plumbing work is expensive these days, but they were competitive and cheaper than others. Rob and Martin were great. Would recommend.
First thing in the morning I discovered there was no COLD water in my claw foot tub. Plenty of hot water in the tub and the sink and even cold water in the sink but not he tub. Called Mr. Rooter and they sent out Rob Trimnell who was just exceptional. Got the cutoff valves replaced at a great price the same day. None of which was easy give the decorative tubing for the claw foot tub. Couldn’t have asked for a better experience.
James Schweitzer,jr
a year ago
I had Alex( service tech) out for a drain cleaning to verify my drain was a good candidate for a pipe lining. He had some problems with his machine but fought through the issue to complete the job.I wasn’t gouged for extra cost for the delay and he was very efficient with his time. Very clean job, friendly, and didn’t mind being asked questions about the task he was preforming. Would highly recommend.
Thomas Jaffeux
10 months ago
Aaron did a fantastic job. Was very knowledgeable and fast to get the job done.
Kelly Weedman
3 years ago
Great company to contact! I called and had service the next day. The woman that took the call was super friendly and helpful with scheduling. The technician knew his stuff and was in & out within an hour. I appreciated his explanation of the 3 service repair options I had. Even more, he didn't push for the unnecessary, more expensive option. Very professional, knowledgeable and on time. We'll keep Mr. Rooter for future repairs!
Melinda Lowry
2 years ago
Jordan from Rooter Plumbing had been with the remodel kitchen project since it began. Jordan gave sound advice, was professional and on time and did a wonderful job working with other teams as well as strategizing in order to look ahead to complete the project.
Chris Cherryhomes
a year ago
I was pleased with Aaron’s fix of a leaking toiled at the base. Rebuilt wax rings sealing pipe flange. Minimal mess .Immediate problem solved.
Kimber Luedtke
8 months ago
I am removing a gas dryer and replacing it with an electric one. I wanted to hire a professional team to cap off the gas line for peace of mind. Kris and his partner came out the same day with no extra fee for that. They were very friendly, on time and gave me options. They showed me pictures and videos of what they had done when they were finished. I would recommend and hire them again. I will also check out some of the other neighborly service providers if I'm ever in need. I'm fully satisfied with the professionalism that they provided. Thanks guys.
Michael Kraklau
3 years ago
Mr. Rooter Plumbing was very professional and timely. They responded with sending a technician to my house the same day I called them. Gave me an cost estimate on fixing or replacing my 10 year old 50 gallon A.O. Smith WH. I decided to move head with replacement. They arrived the next day with the new replacement WH. Removed and replaced in a matter of couple hours. I was very concerned about potential damage to the floors and stair finishes. They brought the old one out and the new one into the basement with zero problems or damage. I highly recommend Mr. Rooter Plumbing.
My experience with Mr Rooter was great. I’m not gonna lie - it was more costly than I thought it would be - but the work and the service was great. I would definitely recommend Mr Rooter.My appointment was on Feb 18 and it was urgent because our main drain line was backed up. Rob Larson arrived at 8:00 a.m. and 4 hours later the problem was fixed. Rob had concerns that if he went through the basement drain he may flood the basement, so he first attempted to go through the toilet. Due to the angles of the pipes the toilet approach did not work. Rob had to go in through the basement and thankfully it did not flood. Austin Richardson was also along watching and helping with the process. Rob and Austin had to lug the equipment down into our basement via a trapdoor in our kitchen - not an easy task. Rob worked on the drain for quite awhile and got it clear of much of the debris and roots, but he could not get out everything. It’s a 100 year old house and had some big roots growing through the pipe. Jehrid Churchill arrived with the water truck and they proceeded to clear the line by using the water method. Through the entire 4 hours Rob explained what was going on and constantly showed me the drain on the camera. Once the line was clear we could see that the old pipe was cracking and there is also a 5 foot section where there is no pipe at all. During the process Austin discussed options for replacing the drain, and will be providing a cost estimate. All 3 guys were very respectful of our home and did their best to keep the place clean.I work in the service industry - I am a landscaper - so I understand the importance of customer service and the importance of being nice guys. Rob, Austin and Jehrid were great guys. They are the reason that I will return to your company for all of my plumbing needs. Guys like that are what set a company apart from others. Kudos to them.ThanksTim Sutton
Mr rooter put forth the extra effort for a solution. Great company.
Tina from Mr. Rooter was timely, knowledgeable, patient, and thorough in her work. Due to early snow, water in outdoor pipes froze and the valve blew out. Even though it was really cold, she did an amazing job fixing the issue. I would highly recommend Tina from Mr. Rooter.
Chris Gauthier
5 months ago
Jon provided a fair and reasonable work estimate. The very next day, I requested the work to be done AND he successfully performed the work. Thank you again, Jon!
Dennis Damptz did an amazing job and went way outside of the box to get the job done. I broke a pipe while trying to replace a shower valve on a Saturday; we were leaving for vacation that day too. Within 1 hour of calling, Dennis arrived and replaced the pipe and valve and we were able to leavr for our vacation on time !!I would highly recommend Dennis and Mr Rooter any time for any project !!
Alex and Royce cleaned out our sewer line and put in a new pipe liner. They were on time and very professional and they had the job done way sooner than anticipated! Would highly recommend!!
Phieu Giam Gia
3 years ago
Josiah and Jake are good plumbers. they have been fixed my leaking water softener very good.
Frank adams
11 months ago
Mr. Landon Burhop is one of the honest people l have ever met. Very professional, his work very decent. Certainly not one of those doing a bandage job for the money. He is one of a kind. Please keep up the good work. Thank you.
Benjamin Hofkin
4 months ago
Jon W was great! Professional, competent, friendly – and made sure we were spending the minimum possible to address the issue (always a big thing when you're dealing with something you don't personally have expertise in).The background: A few of our drains have been backing up recently. A couple weeks ago we had another plumber out to unclog the one that was giving us the biggest issue. It was very expensive to unclog that one – and the quote he gave us to fix the others was outrageous.So today we started fresh with Mr Rooter – and Jon was able to unclog all our bathroom drains without resorting to a full flush, which would have been much costlier.We will definitely be calling Mr Rooter (and specifically asking for Jon) for all our future plumbing needs!
Mitch Seiffert
3 years ago
The team at Mr. Rooter has been professional and timely each time I have used them. I would not hesitate to recommend them. Keep up the good work!
Called a few places that advertised 24/7 service this was on a Sunday other places said they could get someone there Monday. Call Mr. Rooter they had Roman there in less then 2 hours and was great took care of everything.
Service Professional Rob Trimnell was amazing and did a fantastic job. Efficient, responsive & trustworthy.
Jeffrey Wills
9 months ago
Aaron and Ethan were extremely knowledgeable and explained everything clearly and succinctly. They explained every detail of my main drain. I was very impressed by Aaron’s expertise and his professionalism and courtesy. Excellent job. Thank you!
CAROL Marcio
9 months ago
Jeff and Steve came to my home to repair the outside faucet. They were super friendly and professional. They did a wonderful job and asked if there was anything else I needed help with. I had a leaky valve by the toilet so I showed them and asked if they could repair that. They fixed it up beautifully! They kept their work area clean, and were wonderful to work with! I would recommend then to anyone🙂.
The company responded the same day I called. The plumber was very careful about not transmitting COVID 19. He was friendly and informative. His work was well done. He went beyond what was needed at no extra charge. He cleaned up the mess completely. He toke his time doing all this. I will recommend this company to anyone needing a plumbing service.
Jody Carlson
3 months ago
My water heater drain valve broke off completely. Needless to say it was wet mess and happened in the evening, of course, when many places are closed! Ruslan arrived within 45 minutes to help me with this crisis. He was friendly and professional, explained things clearly. I sighed with relief and left it in his hands. Had hot water for a shower in the morning. Thank you!
Awesome service. Quick clean and very professional. Would use them again in a heartbeat. Jordan was very helpful and answered any questions we had.
We live in an older home in the TC area and have tree roots invading our sewer line to the street. After noticing that our basement drain was backing up with every load of laundry, I called Mr Rooter to see if they had someone available to troubleshoot/fix the drain issue. Amanda, a very nice woman, answered the phone right away and had an opening the next day , so she sent Brandon out to my house. It only took him a few hours to diagnose, hydro jet and put a foam root treatment along the drain pipe to the street. I am relieved that the drain pipe is clear! Brandon was very professional, informative and extremely efficient. Thank you for such wonderful service!I will definitely use Mr. Rooter again!
Rafael Patino
2 weeks ago
Rob did a great job with our bathroom. Came in on 8/10 and got us a quote. Came right back in the morning and had the job completed an hour less than estimated! Would definitely recommend if you need any work done.
Our technician, Rob, did a great job. He was professional and walked us through the work that needed to be done.
Highly recommend!
Everyone we encountered at Mr. Rooter was not only very kind but also knowledgeable with all our questions. They went above and beyond to make sure our issues were taken care of. I'd definitely recommend their services to anyone & everyone! Thank you guys so much!
Aimee Jackson
4 years ago
A weird thing to write a review about, but we've always had amazing service from this company. It's honestly the best customer service of any company I've ever experienced.
While my experience at Home Services Club is yet to be validated, I can say with certainty that Mr. Rooter has been top notch. Dennis came to the house, assessed the situation with my water heater, called the home warranty company for me. Professional, courteous and honest. I’ll be a repeat customer for sure. Thank you!!!!!
Christian Nemes
a year ago
We originally used Mr. Rooter a couple of years ago to unclog our kitchen sink, which Aaron completed flawlessly. Fast forward to a couple of weeks ago when it was clogged/slow draining again. I called a larger local company (BF’s-Northfield) and they were able to get a tech out a few days later, but were unable to unclog the pipes…and further “recommended” pipe replacement from the kitchen sink to the main drain stack.Called Mr. Rooter of the TC and was able to set up an appointment for the very next day. Was awesome to see Aaron make a return and he brought out the big guns (jet pressure) to remove literal buckets of grease/sludge from our piping. Very thorough technician, polite, & informative.It was my mistake for calling anyone OTHER than Mr. Rooter when we had another issue with plumbing. We won’t make the same mistake.5 stars!
Joshua Kauder
10 months ago
They did a fantastic job. The technician was excellent.
Cory knocked out all the plumbing needs we had in one day from plugged bath to replacing outdoor spigot to redoing the plumbing on our bathroom sink. I will definitely be using them again for plumbing needs - super knowledgeable and willing to work with you to keep issues from happening in future.
Richard Wallin
4 years ago
Service Tech Ken Bartlett was here this afternoon and did an excellent job. He diagnosed a faucet issue we were having in minutes, made a slight adjustment to a fitting and fixed the problem. We had anticipated a major repair and were so happy that he was able to not only make it work with a minor adjustment but he also educated us as to how to fix it ourselves should the problem repeat in the future. We will make sure to request Ken Bartlett the next time we need a plumbing professional. thanks Ken.
Richard Schwab
a week ago
Josiah Miller was outstanding.
Donald Harris
2 weeks ago
Very happy with the service and response time, our service tech was great and even liked our dog trying help out.
Super great guy came and did repair. I forgot how much plumbing work costs. Nearly 400 for 2 new rubber washers to stop leaky tub.
Micah Norman-Pace
9 months ago
Derek did a solid job getting our plumbing under the sink into code and working better for our needs. They responded quickly to the job and seemed to be a good price.
They got me scheduled in quickly. Had Derek O to my spot in uptown and he was quick and efficient! 5 stars!
Michael Johnson
6 years ago
Alex came out right at 10pm. Our drain was clogged with roots. He is a very good person to have with your company. If anything happens again. I hope Alex comes to the rescue. He deserves a raise. Thanks Alex.
Eric does an incredible job. Is trustworthy and timely. Would recommend!
Amy Herlofsky
2 weeks ago
Very nice people. Fast & efficient work!
Christian Spraungel
8 months ago
Aaron and John were great. They were super knowledgable and fixed a sewer back up in a short amount of time.
Rob came out to fix a leaking pipe. He was super friendly, found the issues immediately and was able to get them fixed.
Abigail Curran
3 years ago
Tina was very informative, honest, personable and up front- great to work with and would recommend to friends/family/neighbors! Will definitely request her for our future plumbing needs!
Harold Malmstrom
2 years ago
Aaron, was prompt, informative, professional, forthright, he offered different options, answered our questions. His workmanship was excellent, everything looks great works great, he worked safely wearing a mask at all times, he wore booties covering his shoes. No hidden cost.Cleaned up all the mess, carted away the old fixtures. I would recommend him and would call on him again if and when needed.2 Thumbs up.
Roman Dahms has very excellent knowledge of his job. He is very professional and informative. He was able to come out on a Saturday when my husband and I needed our plumbing system checked out. He has very great work ethic. Very efficient on getting the job done right and in a timely manner. A big thank you too him.
Alexander Hofer
11 months ago
Our plumber Rob was very nice and arrived right on time. We had a bit of a time crunch because a tenant was coming in later that day and out shower was constantly leaking. He came in and had the whole assembly replaced within a few hours and I was able to leave right as the tenant was going to arrive which was perfect!
Alex at Mr Rooter repaired and lined our main service line. Like many service lines in Minneapolis, it was clay, was beginning to crack. Alex and crew did an amazing job — they were friendly, conscientious, thorough, and professional. They did a great job. We recommend them highly.
TINA ROCKS!! We had the most exceptional & professional experience with Tina! She went above and beyond with making sure all of our questions & concerns were addressed. Her customer service is top notch. Her love for our dog was so much that she almost took him! :)
They are very thorough and professional with a great price for such a rare commodity. We had so many other companies that would not touch this job not the case for Mr Rooter plumbing. Thank you very much and enjoy the rest of your week. God Bless!!
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