Best Cooling Unit in Mesa AZ

Lisa and I have had such a positive experience with Scott Epps and his team at 911. From the first time we called to the last call out this week they have shown that they care and will be there to help. Fair, honest and great workmanship every time! Thanks 911!

PlumbSmart was able to come shortly after I called, Trent was our technician, he was personable, prompt and professional, Solved several issues quickly.

We’ve been with Parker and Sons for well over a decade. They have always been reliable and dependable servicing or replacing our AC units. They came through again as our old Lennox had ran out of its 10 year warranty back on June 2023. July was nothing short of living on the planet Mercury as it went down for being a record setter for hot! I called Parker and Sons on a Sunday afternoon this August to have a tech come out and check our AC. He was scheduled for Tuesday. I was told to call back on the spot if our indoor temps went up. They did by a few degrees. I called back and our tech came out Monday morning. He found the issue in short time, our compressor was on its way out. It was struggling to keep up. It’s funny how warranties can run out and then your system breaks. Long story short, we needed a new system. So we bought another Lennox 5 ton 14 seer AC that Monday and the next morning we had Parker and Sons on the job with the unit, parts, and the crane operator all in the same day. We were up and running on our new AC that afternoon. The employees were a class act and even hauled away the old system and assorted parts. My wife and I are very happy that this company is here. We will continue doing business with Parker and Sons. Thanks to the entire staff and crew!

Justin F was spectacular! He was prompt, friendly, explained everything in layman’s terms, and even did some light cosmetic fixes. Would recommend Dukes 10/10!

The sump pump in the basement stopped working. Contacted Mason Pro Services through their website. They got right back to me and said they could have someone out that afternoon. The technician arrived when he said he would. He took it apart and we discussed my options. We decided to replace it, so Mack went and bought a new pump and had it working the same day.

Chris was very friendly and professional. He gave details as to what what going on with my system in a way a lay person could understand. He didn’t speak down or insinuate he knew better, just more. Three cheers for these folks.

Really appreciated Jimmy B. His explanation during his inspection and diagnosing gave me great confidence in his abilities. His charges were most reasonable. We will certainly call him again when needed for our A/C needs.

I wish that I could give them more than 5 stars! Jonathan was very professional when he came out this evening and cleared my drain in no time at all! I will definitely be recommending to all of my family and friends!! Thank you!!

Very happy with their speed and follow-up with some propane tank installations.

Right on time. Had all material with them. Friendly, neat, and courteous. Very neat and clean work when finished. Never had any problems with Isley.

I bought a few appliances. They were delivered on time and in good shape and installed in a quick and friendly manner.

Had the opportunity to work with Robin, she was very kind and extremely professional. Highly recommend this company, I felt like I was part of the family. Excellent work

Stephen does excellent honest work. I have known him for over 20 years. I completely trust him.
Bob Caldwell

I did something that seems so unlike me. The installers came to my house to replace one of my two 16-year-old central air units, and I sent them home. They had come out with a 3-ton unit, with the price I had been quoted for a 3 1/2-ton. This was the last straw in a series of changed stories from Chas Roberts. And a 1-star review is also very unlike me--I try to look for the good. But the more I think about this the more convinced I am that I was being taken for a sap.

I tend to be a trusting guy, and I'm a little embarrassed to confess about how long they were able to string me along, but I'll spit it out here.

Here’s the story: They came out in September for a repair. We did the repair, but decided it was time to replace also, and they would let us apply the repair cost toward the replacement. So we called them back in November to measure for the install. That's when the inconsistencies started. Oh, it's the north unit that needs to be replaced, not the south unit. We must have had a miscommunication. I was skeptical. It was the south unit that wasn’t cooling adequately. He said that was because of the clogged filters, but it was the north unit that had the leak. OK, I let it go. Then we had an issue with the tonnage. The existing unit was 3-ton, I wanted a bigger unit because when we have a houseful of guests, the existing cooling hasn't been keeping up. They told me that going to a larger unit would require a $180 permit fee to Mesa. Even though that didn't make sense, I bought the story. Still, I told them no difference, I wanted the larger unit. Then he hemmed and hawed some and told me there was some technicality that in this case I wouldn’t need the permit. Anyway, my trusting nature was carrying me through until the installers arrived with the 3-ton unit. I asked why I was getting a 3-ton unit for the price I was quoted for the 3 ½-ton. Well, it had been sixty days and prices have gone up. Nope, cancel this install. I’m convinced at this point that all of the “miscommunications” were simply them trying to push me into a smaller unit for the same price. In calling other companies, they told me there was no “permit fee” from Mesa for upgrading the size of your air conditioner. I'm getting someone else to sell us the new AC, and I'm replacing the south unit, as that is the one that quit cooling in September.

I should add that Chas Roberts was the original installer when our home was built, and when the new contractor came to install our new unit, they discovered errors in the Chas Roberts install that were causing uneven cooling in our home, which they then fixed.

In fairness, I should add that in calling around for another estimate, it looks like they were giving me a really good price. Still, I'm not going to hire an AC contractor I don't trust.