Best Fixture Replacement in Louisville KY

Only people in town who could do the work, and they knew it. They could have had me over a barrel, but instead bent over backwards, going out of their way to accommodate requests and get the job done as professionally as I could possibly have asked for while being super polite. They are obviously committed to doing things the right way, not just the most profitable.

The owner is hands on, great American. I highly recommend Parker plumbing. I'll suggest them to everyone.

The plumbers that came out were great but the office staff are totally unprofessional and rude. They are the ones hurting the business. Won’t be calling them again and the office staff can take the credit for it.

Had a 400 water bill, he came and found that I had leaky toilet tanks. Repair was affordable and he wrote a letter to the water company which lead to a partial refund. Would recommend

Good

They were courteous and knowledgeable. Everything was explain very thoroughly before project began and after. They also cleaned up after it was done. We were impressed all the way around.

They do a very good job and they're good people

Punctual, affordable and quick!

These guys are phenomenal! They were here when they said they would be and took care of my drainage problem from my new washer! These guys are my permanent plumbing fixer uppers from now on!

Always great service with great technicians.

I can always count on these guys to get the job done right the first time.

Very patient and professional service - will call back for any plumbing / hvac needs

Quick response and affordable pricing

Andrew was professional, polite and efficient. He corrected our problem and we are very happy with his work!

Vendor was contacted through my insurance policy company. Upon arrival, they would not put their mask over their nose despite rising COVID cases in the area. My suggestion is to look into other types of masks where they feel they can breath while still protecting others. Did not complete service as I would not let them into my house without proper mask wearing.

Scheduled an appointment, got conformation email. Day of service they never showed or even bothered to call and say they couldn't make it. Very unprofessional. Took a day off work and they never showed up.

In the past, I had wonderful experiences with this company. I'm not sure what has changed, but now they are terrible. My furnace went out in October, we paid $200 for a service call, where they literally just changed the filter and called it a day. I was told then that it was only a temporary solution, and they would be ordering a new motor for the unit. However, the guy who did that service call apparently quit soon after and did not provide the company with records of my service call. No motor was ordered, and my furnace went out again in December. We paid $200 again for another service call, and this time the person who came out changed the filter, tightened a screw, and declared the issue resolved. He said no new motor was needed because supposedly a lose screw was the source of the problem. Funny enough, here it is a couple weeks later, temperatures have dropped into the single digits, and my furnace has gone out yet again. Whatsmore is that New Circle wants me to fork over even more money for them to come back out to fix the same problem that they should have repaired the previous 2x I had them come out. It is absurd that they would keep charging me when it has been less than a month since the last service call, and they clearly did not get the job done then. I feel like I have been ripped off, and I want to warn anyone who comes across this company to run far far away.

Edited on 5/7/18 to add:
In response to the owner’s reply below, I did not have a “3rd party” at my house. The man your employee met with owns the home. What’s more is that we did contact you directly regarding the issue of being charged repeatedly for the same incomplete service. Not only did you not offer a refund of any sort, your employee flat out refused to come out to finish the job if we didn’t fork over another $200. We foolishly paid yet again, and you guys still did not get the job done. We had to hire a completely new company to finally fix the furnace, and thankfully, they got the job done in one visit. I’d also like to add that someone from your company actually threatened to sue me for leaving a negative review on Facebook. I’m not sure what has changed with New Circle over the past year or so, but you guys went from being really reliable with great customer service to mistreating long term customers and shamelessly ripping them off.