Best Water Damage Restoration in Baltimore MD

The first technician Catons sent was a disaster. He was unable to find the house but kept insisting on the phone, irately, that he was in front of the house when he was nowhere in sight. He also grabbed my cordless drill off the counter without even asking (during a pandemic) to try to pull out the faucet body. When he couldn't get the faucet off, he announced that I needed a new faucet. In addition to this bizarre behavior, his command of the English language was too limited to communicate effectively about the job he was doing. I told him I didn't want him to install a new faucet, and he left. Quite frustrating, because I still had no water in the kitchen and had wasted several hours dealing with this.

Upon researching the problem further, I discovered Moen would send the necessary replacement part free of charge, but I decided to upgrade the faucet and picked one up from Home Depot. Then I requested a second technician from Catons to handle the installation.

Bruce, the second technician, did a great job. It took a little less than an hour, and he agreed to give me the hourly rate rather than charging for a flat fee for faucet replacement, which would have been nearly double the hourly cost, $400 instead of $200. He also explained how a trap works and why the lack of a trap in the right-hand sink (which I had not known about) was something that should be fixed. I would have had him make that repair today, but it would have been an extra $200 for fetching parts.

Having seen Catons' price list, I decided to use an independent plumber for reworking the trap.

Very professional and service is available 24/7, amazing!

So it was your typical... go to bed late at 3:14 a.m. just to get woken up at 7:30 a.m. that water is leaking non-stop from the toilet due to a compromised water intake valve.So, just had to shut off ALL the water and assess the water damage from the water that leaked through to the basement.Called 1 company to make an EMERGENCY appointment and they couldn't get to me until the time window of 2pm - 6pm. Needless to say, that just wasn't going to work for me.So, i called Michael & Sons and they were able to get to me between the times of 8am - 1030am with a plumber and a water mitigation person due to the water that leaked through the floor into the basement and I was able to get all this done before my housekeeper arrived. Mr Sherman Spinnock and Mr Paul Dias were both very professional, personable, and helpful to remedy my plumbing situation. I'd recommend them anytime.Thank You Michael & Sons.

This is the second time we have used Catons for our plumbing needs. I cannot reccomend their services enough. The work is great and the service technicians are very kind, helpful and honest. Dave W. was very knowledgeable in our most recent repair.

Wayne was very polite and knowledgeable about his work. He explained things so that we could understand. He cleaned up the area in question. Would highly recommend his services to anyone.

Came the day after we closed to replace a toilet. Work was fast and neat and no mess left behind. Outstanding!

Samuel Sang was my Service Technician. He arrived at my home at the expected communicated time. His customer service qualities were excellent. He thoroughly investigated for the specific problem and demonstrated knowledge and skill along with great patience in accomplishing the job successfully. I would highly recommend this technician for any plumbing service need.

Darryl installed a pump on the exam room sink. He ran into a few issues which he resolved. His work was very neat and he was very polite. I intend to use him again if I need a plumber!

This company is amazing. The girl who picked up the emergency call at night and the owner Brent Jr are both very responsive, caring and patient. Saved us from a much worse leaking flood damage. Mr. Brent Jr gave us a lot of professional advises as well. Highly recommend to anyone who need a professional and emergency job done!