Best Heat Pump Replacement in Baltimore MD

Ty is beyond awesome. He is courteous, efficient, knowledgable and above all HONEST! He replaced our water heater that was leaking all over our entry-level floor. His attention to detail ensures that the task is done thoroughly. He responds promptly to your inquiries and is extremely fair and transparent about what needs to be done and the cost. My family and I have called on Ty to help with multiple projects, and we are glad to see him each and every time :)

I've been using Ace Plumbing for years and they are very reliable, reasonably priced, and friendly. I highly recommend them!

Woke up to a leaky water heater and they were able to send someone the same day. Josh was excellent -- diagnosed the problem quickly, explained it well, and replaced the necessary parts within hours. Highly recommend!

The first technician Catons sent was a disaster. He was unable to find the house but kept insisting on the phone, irately, that he was in front of the house when he was nowhere in sight. He also grabbed my cordless drill off the counter without even asking (during a pandemic) to try to pull out the faucet body. When he couldn't get the faucet off, he announced that I needed a new faucet. In addition to this bizarre behavior, his command of the English language was too limited to communicate effectively about the job he was doing. I told him I didn't want him to install a new faucet, and he left. Quite frustrating, because I still had no water in the kitchen and had wasted several hours dealing with this.

Upon researching the problem further, I discovered Moen would send the necessary replacement part free of charge, but I decided to upgrade the faucet and picked one up from Home Depot. Then I requested a second technician from Catons to handle the installation.

Bruce, the second technician, did a great job. It took a little less than an hour, and he agreed to give me the hourly rate rather than charging for a flat fee for faucet replacement, which would have been nearly double the hourly cost, $400 instead of $200. He also explained how a trap works and why the lack of a trap in the right-hand sink (which I had not known about) was something that should be fixed. I would have had him make that repair today, but it would have been an extra $200 for fetching parts.

Having seen Catons' price list, I decided to use an independent plumber for reworking the trap.

Very nice and very helpful. Asked me to text pics of leaking water heater and came on time same day prepared to replace. Very efficient, cleaned up after themselves and price was very reasonable. Very pleased with service.

Service was almost too good to be true. On time, professional, thorough, patient with questions. Rich was excellent. Everything was top notch from start to finish.

Mr. Anderson is professional, courteous, on time as scheduled. I highly recommend him.

Mr. Liana has been great to work with. He is easy to schedule with and communicative. He is knowledgeable about what our options are. For instance, he recommended we do nothing for a small shower handle leak (I appreciate someone who recommends what’s best for us, rather than trying to push for a project we’re better off without). The work he has done for us has been prompt, fairly priced, and well done. Highly recommend!

I would like to say thank you to our Roto-Rooter technician, Khai Dal #5748. He came in and promptly answered all of our questions and solved our plumbing problem in a very timely, sufficient, and professional manner. I recommend and would use this technician and Roto-Rooter's service again in the future.

Highly recommend. Justin showed up shortly after I called. He was very familiar with the issue (broken flex tube behind stove) and installed a new valve as well. He double checked all the work to make sure there was no leak, and then afterwards he checked the rest of the pipes to verify that it was all sound. He left the space clean and was very careful not to make any mess or accidentally scratch anything. Justin was very friendly, polite and professional and made sure to use his time as efficiently as possible. He did a great job and I will call him again anytime I need work done.

Courteous, professional, informative and accommodating in performing the job on site.

Customer Service was impeccable along with performance and completing the job!!!!

Absolutely AMAZING SERVICE!!!!!!!!!
Wouldn't go anywhere else. Why go to the rest when you have the BEST!!!!! Thank you Metcalf Plumbing 💯

I've been using Fitz for years. They always do good work, and they don't rake you over the coals with prices!

Great company! They came out quickly, when others plumbers were telling us 3 days. They did a fantastic job at a fair rate. I highly recommend these folks!

Water heater replacement and pipe repaired or updated. Technician was friendly and timely.